Sunrun: Read 4,881 User Reviews From Real Homeowners

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Verified Customer

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Julia Hsia

From start to finish, Sunrun was capable, professional and responsible.

1 year ago

Reply from Sunrun

Thanks so much for sharing, Julia! We're so glad to hear that you had such a great experience throughout the entire process. It's wonderful to see our customers enjoying the benefits of clean energy! If you ever need anything, feel free to reach out. Thanks!

Jan. 31st, 2025

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Verified Customer

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Heidy Andrino

I am saving money by having my solar panels installed. I am a happy customer!

1 year ago

Reply from Sunrun

Thanks for your review, Heidy!We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Jan. 29th, 2025

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Verified Customer

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Peter Fernald

Works great and saved a ton of money. Produces great amount of electricity

1 year ago

Reply from Sunrun

Thanks for your review, Peter! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Jan. 24th, 2025

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Verified Customer

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Salvador Dela Cruz

Merick was awesome. The customer service he provided was top notch.

1 year ago

Reply from Sunrun

We're pleased to hear about the positive impact your representative, Merick, had on your solar journey. Your feedback is invaluable, and we appreciate you sharing your experience with others. Thanks, Salvador!

Jan. 21st, 2025

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Verified Customer

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Cesar Aranda

Easy to deal with. Great costumer service. The overall process was easy.

1 year ago

Reply from Sunrun

Cesar, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Jan. 11th, 2025

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Verified Customer

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Li Chen

Great service and attempts to assist me with all my solar and energy needs.

1 year ago

Reply from Sunrun

Your review brightened our day, Li! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Jan. 4th, 2025

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Verified Customer

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Martin Trlak

The rooftop solar system looks nice and working like I hoped it would work!

1 year ago

Reply from Sunrun

This is awesome, Martin! Your positive feedback is like a ray of sunshine to us, and we're so happy that you are enjoying your system. If you have any questions or issues please don't hesitate to reach out to us. Thanks for going solar with us!

Jan. 3rd, 2025

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Verified Customer

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Tabatha Rubini

It was a easy and seamless process! Highly recommend sunrun!

1 year ago

Reply from Sunrun

Thanks for your review, Tabatha! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Jan. 3rd, 2025

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Verified Customer

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John Dockery

My SoCal Edison bill has been a credit for 3 years. Saved $1200 annualy.

1 year ago

Reply from Sunrun

Thanks for your review, John! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Jan. 3rd, 2025

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Verified Customer

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Danielle M

Barb is the most helpful and knowledgeable person when we purchased our solar.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Danielle! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Dec. 23rd, 2024

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Verified Customer

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Rolando Hernandez

Sunrun a great solar company which I would definitely recommend

1 year ago

Reply from Sunrun

Rolando, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Dec. 18th, 2024

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Verified Customer

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Arlana Lowery

I have had sunrun for a few years now with absolutely no problems.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Arlana! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Dec. 18th, 2024

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Verified Customer

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William Boaz

The whole process was hands-free on my part. It made going solar super easy.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, William! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Dec. 17th, 2024

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Verified Customer

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Jean Jones

Sunrun team are great communicators from the beginning to the end.

1 year ago

Reply from Sunrun

Your review brightened our day, Jean! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Dec. 12th, 2024

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Verified Customer

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Diane Lable

I love the solar because I’m saving a lot on my power bills.

1 year ago

Reply from Sunrun

Diane, thank you for your kind words! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Dec. 12th, 2024

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Verified Customer

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Mike Kaiser

Excellent customer service. Very respectful. Provide great value.

1 year ago

Reply from Sunrun

Thank you for sharing your positive experience with us, Mike! We're delighted to hear that you found our customer service excellent and that everything is going well. Thanks!

Dec. 12th, 2024

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Verified Customer

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Cecil Rauschenberg

The sunrun people was very helpful and kept me informed of the process

1 year ago

Reply from Sunrun

Your review brightened our day, Cecil! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Dec. 9th, 2024

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Verified Customer

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Stephen Bretz

Installers were knowledgeable & courteous. Work was completed efficiently & timely.

1 year ago

Reply from Sunrun

Thank you for sharing your experience, Stephen! We're thrilled to hear that you had a seamless installation process and that you're satisfied with our service. If you ever need anything in the future, please don't hesitate to reach out. Thanks!

Dec. 6th, 2024

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Verified Customer

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Yusuf Ayuba

They are a great company and they help me save money on my utilities

1 year ago

Reply from Sunrun

Thanks for your review, Yusuf! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Dec. 6th, 2024

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Verified Customer

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Joseph Schaffer

It was great dealing with sunrun """ was a pleasure dealing with them

1 year ago

Reply from Sunrun

This is awesome, Joseph! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Nov. 22nd, 2024

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Verified Customer

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Polly Serrano

Appreciate all you work and time! Best service and solar power for our home.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Polly! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Nov. 19th, 2024

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Verified Customer

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Andrew Varela

Best & easiest choice I've ever made, & the job looks great 🙏❤

2 years ago

Reply from Sunrun

Thanks for your review, Andrew! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Nov. 14th, 2024

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Verified Customer

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Benjamin Ross

Great service and great options. Have had nothing but a good experience.

2 years ago

Reply from Sunrun

We're thrilled you had a good experience, Benjamin! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Nov. 5th, 2024

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Verified Customer

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Jesse Cormier

Brian is a great sales rep he knows the product he is selling to clients

2 years ago

Reply from Sunrun

Your review brightened our day, Jesse! Thanks for taking the time to share your experience with Brian!

Oct. 29th, 2024

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Verified Customer

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Pedro

I’m happy with the panels, everything is good, no problems at all

2 years ago

Reply from Sunrun

We're thrilled you had a good experience, Pedro! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Oct. 17th, 2024

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Verified Customer

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Jo Ann Morales

I love having solar panels! I’m helping the environment and saving money.

2 years ago

Reply from Sunrun

Thanks for your review, Jo Ann! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Oct. 15th, 2024

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Verified Customer

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Mary

I had a great experience with the roof installation. The team was thorough in their inspection and measured everything accurately before installing the panels. The job was smooth, with no issues, and they did a fantastic job cleaning up afterward. Overall, I’m very satisfied with the service!

2 years ago Edited October 9, 2024

Reply from Sunrun

Thanks for your review, Mary! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Oct. 9th, 2024

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Verified Customer

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Clarence

The overall service was great and the customer support is outstanding

2 years ago

Reply from Sunrun

Clarence, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Oct. 9th, 2024

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Verified Customer

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Kira Cheng

Jacob provided an excellent explanation of the battery and offered a solution.

2 years ago

Reply from Sunrun

We're pleased to hear about the positive impact your representative, Jacob, had on your solar journey. Your feedback is invaluable, and we appreciate you sharing your experience with others. Thanks, Kira!

Oct. 4th, 2024

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Verified Customer

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Sue Turner

The Solar System works great & have enjoyed the lower electricity bills

2 years ago

Reply from Sunrun

We're absolutely thrilled to hear about your positive experience, and to hear that going solar is keeping your electric bill low, Sue! Your feedback means the world to us, and we genuinely appreciate you taking the time to share it. Thank you for being such an integral part of our solar community.

Sep. 25th, 2024

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Verified Customer

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Edward

So far, good. No problems with equipment or company to date.

2 years ago

Reply from Sunrun

Thanks for your review, Edward! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Sep. 20th, 2024

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Verified Customer

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Maureen

I have no problem, it was installed well, also I have had no problems

2 years ago

Reply from Sunrun

We're thrilled you had a good experience, Maureen! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Sep. 18th, 2024

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Verified Customer

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Phyllis

Good follow-up checks; Sunrun notifies me of any potential problems.

2 years ago

Reply from Sunrun

This is awesome, Phyllis! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Sep. 14th, 2024

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Verified Customer

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Steven

Had been a huge benefit financially. I very happy with this investment.

2 years ago

Reply from Sunrun

Thanks for your review, Steven! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Sep. 14th, 2024

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Verified Customer

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Richard

I'm very happy with sunrun I have nothing but good things to say

2 years ago Edited September 13, 2024

Reply from Sunrun

Your review brightened our day, Richard!Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Sep. 14th, 2024

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Verified Customer

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Mei Xue

Jacob R. is very good customer service. Knowledgeable and professional!

2 years ago

Reply from Sunrun

We're pleased to hear about the positive impact your representative, Jacob had on your solar journey. Your feedback is invaluable, and we appreciate you sharing your experience with others. Thanks, Mei!

Sep. 11th, 2024

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Verified Customer

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Jacqueline Dennen

He was very informative and made us feel like this company will help us save.

2 years ago

Reply from Sunrun

This is awesome, Jacqueline! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Aug. 13th, 2024

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Verified Customer

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Raymond Woonsocket, RI

since Sunrun took over for Vinivit. communication has been much better

2 years ago

Reply from Sunrun

This is awesome, Raymond! Your positive feedback is like a ray of sunshine to us, and we're so happy our communication has been better!

Mar. 6th, 2024

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Verified Customer

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Ronald

I would rate it full stars as we haven't encountered any issues with it. It was smooth and easy to use. Everything is working perfectly from my perspective. The customer service was great, and I am satisfied with the product.

2 years ago Edited January 10, 2024

Reply from Sunrun

Ronald, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Jan. 10th, 2024

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Verified Customer

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Jane

I had a great experience with customer service when I called about an issue. They resolved it quickly and efficiently, exceeding my expectations. Overall, I was very pleased with the service provided.

2 years ago Edited January 10, 2024

Reply from Sunrun

This is awesome, Jane! We are thrilled to hear that you were able to get your issues resolved in a timely manner. Thank you for taking the time to share your experience with us.

Jan. 10th, 2024

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Verified Customer

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Isabel Jones Merced, CA

Great customer service. Friendly. Answered all my questions

2 years ago

Reply from Sunrun

This is awesome, Isabel! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Jan. 10th, 2024

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Verified Customer

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Jan David Palm Desert, CA

We love our solar panels and the reduction in monthly payments

3 years ago

Reply from Sunrun

Thanks for your review, Jan! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Nov. 8th, 2023

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Verified Customer

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Gloria G Vasquez Tucson, AZ

I don't know if Sunrun is ever here and I don't get information on my system, which I don't understand

3 years ago

Reply from Sunrun

Hi Gloria! We are so sorry to hear you don't understand the system! We would love to review your system's performance and go over any other specific concerns you may have. Please send us a private message with your service address, and we will have a representative reach out. Thank you!

Nov. 2nd, 2023

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Verified Customer

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Robert

I think everything has been pretty good, we haven't had really many problems or anything.

3 years ago

Reply from Sunrun

Robert, thank you for helping us to create a planet run by the sun and for your positive feedback, we are so happy you are enjoying your solar experience !

Oct. 24th, 2023

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Verified Customer

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R Kelly Matchett-Morris San Francisco, CA

Easy to work with and professional. Accurate timeline. Would hire again.

3 years ago

Reply from Sunrun

This is awesome! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Oct. 3rd, 2023

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Verified Customer

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Albert Morris Plains, NJ

Excellent service and very affordable compared to the competition.

3 years ago

Reply from Sunrun

Albert, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Oct. 3rd, 2023

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Verified Customer

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Thomas

Very slow, took a long time for solar to be added in and turned on. The equipment seems to be working very well.

3 years ago

Reply from Sunrun

Thank you for sharing your story, Thomas.We are so sorry for the delay that you experienced and your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Sep. 29th, 2023

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Verified Customer

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Kory

They're very efficient but there were too many problems they had to fix.

3 years ago

Reply from Sunrun

We are so sorry to hear that you are having some problems with your system, Kory. Our team would love the opportunity to speak with you further about your concerns. In order for us to best assist you, we will be sending you a private message requesting additional account information so we can help resolve any concerns you have. Thanks so much!

Sep. 29th, 2023

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Verified Customer

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Tobias

They respond and it's been good so far, although we have one cracked panel.

3 years ago

Reply from Sunrun

Hi, Tobias! Thank you so much for your positive review. Our team is committed to resolving your concerns, and we'd be more than happy to look into the cracked panel to see how we can help. We will be sending you a private message requesting additional account information so we can help resolve your concerns. We look forward to assisting you further!

Sep. 29th, 2023

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Verified Customer

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Baljit

I’m still paying high electricity bill.its more than a year my problem doesn’t get resolved. I’m in great pain because of this. I don’t know what to do

3 years ago

Reply from Sunrun

Hi Baljit. We are so sorry that you are not saving money with us. We would love to review your system's performance and any other specific concerns you have to get this resolved. We will send you a private message requesting additional account information to get an Expert assigned to your case.

Sep. 28th, 2023

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