Sunrun Reviews
9.7
Overall Score
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Featured Review
Verified Customer
Review Source
Donald Caccamise Virginia City, MT
Outstanding performance with no technical issues or concerns.
We are very pleased with our purchase.
From planning, to creation, to installation, the process has been exemplary.
1 year ago
Reply from Sunrun
Thanks for your review, Donald! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!
Sep. 20th, 2023
Featured Review
Matthew Brady Fresno, CA
Sunrun is an amazing company. My pg&e bill was almost 500$ and now I only pay 125$ a month. They literally kept me in my home. The service has been professional and timely. I could not be happier. And their APP to monitor the system is brilliant.
2 years ago
Reply from Sunrun
Matthew, we're so delighted to hear that you're saving money with solar. We hope you continue to enjoy the benefits of clean energy for many years to come. Thanks for helping us create a planet run by the sun!
Mar. 14th, 2022
Verified Customer
Review Source
badfilmrun78
Sunrun has been an amazing experience from the start. We began our journey with Bob G., Sales Associate, who explained how we could benefit from installing solar on our home. Bob was an all-truth kind of guy who took his time to detail both the solar and Tesla Powerwall products. After the conversation, there was no question, we wanted to commit to solar and follow through with the next steps. Our next Sunrun contact was Gary K, Sales Representative, who kept in close contact throughout the pre/post solar installation. Beginning with our initial appointment, Gary was professional, knowledgeable, and personable; the customer was priority one. Gary contacted us on a regular basis, ensuring our questions were answered and each step of the process was explained thoroughly. We would recommend Sunrun to anyone who is interested in solar or even unsure if its a good fit for them. Once you have spoken to the Sunrun team, you too will be leaving a raving review just like we have.
7 hours ago
Reply from Sunrun
Thank you for your review, badfilmrun78! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
Nov. 5th, 2024
Verified Customer
Review Source
Jason Parnes
I got my panels in 2016, and they’ve been great. My only complaint is with SDGE, which does not acknowledge all of the kW I’ve generated and credits me a fraction of what they’re worth. And they don’t allow new battery storage systems with existing solar panels, which is antithetical to CA as a green state. But they need idiots like me to keep paying my bill, even though it should be zero, because 25% of San Diego residents don’t pay their bill or are late with it. Annoying. But not Sunrun’s fault. That said, I have a friend who had an awful experience with Sunrun, but mine was good because I went through Costco, which I would highly recommend - this way Sunrun is forced to do a good job
1 week ago
Reply from Sunrun
Thank you for helping us to create a planet run by the sun, Jason!
Oct. 29th, 2024
Verified Customer
Review Source
Ernesto Nunez
They all were very professional and respectful at all times, I can tell they are very well trined and they seams to be happy to work for Sunrun, the safety is very high and professional without interfering with my personal life and they hardly ever disturb you from your daily activities, so you can still work from home or do what ever you want, overall a 10 out of 10 company 👍🏻
1 week ago
Reply from Sunrun
Thanks for your review, Ernesto! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
Oct. 29th, 2024
Verified Customer
Review Source
Ellie Uy
Though we decided to hold off on getting solar right now, still want to thank Jared for assisting us with the consultation. He was honest, helpful and knowledgeable. Highly recommend him.
1 week ago
Reply from Sunrun
Thank you for taking the time to share your experience with Jared. Please consider us in the future if you decide to go solar!
Oct. 29th, 2024
Verified Customer
Review Source
Mariel Ramirez
Pleasant and professional from the beginning of him knocking on the door. Very reassuring and able to have us ease with the information and details of the services provided through Sunrun. He definitely made us believers.
1 week ago
Reply from Sunrun
Mariel, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!
Oct. 29th, 2024
Verified Customer
Review Source
Lisa Warren
David W. has knowhow and patience. Very personable. Helped a great deal with our 'musts'. We wanted a particular design and David worked with the engineers to ensure that all of our preferences were met. Installation process was smooth. We are 2 years in and very happy with the system.
1 week ago
Reply from Sunrun
We're pleased to hear about the positive impact your representative, David, had on your solar journey. Your feedback is invaluable, and we appreciate you sharing your experience with others. Thanks so much, Lisa!
Oct. 24th, 2024
Verified Customer
Review Source
Nanea Springer
Darrah was so amazing helped me every step of the way. Was very informative and helpful. His team was awesome always keeping me updated and the process was a lot faster then I thought it was going to be. The process was quick and painless. I really appreciate the outstanding customer service.
1 week ago
Reply from Sunrun
Nanea, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience with the services we provide. Thank you for helping us create a planet run by the sun!
Oct. 23rd, 2024
Verified Customer
Review Source
Adam Wilkerson
Tony was my sales rep and he made the entire process simple and smooth. He answered all the questions I had and gave me answers to things I didn’t even think to ask. Sunrun took care of everything from permits to cleanup and inspection and took care of everything with ComEd. I didn’t have to do anything. Getting solar installed has been a fantastic decision and cut my summer bills in half. I’m very happy with the decision.
2 weeks ago
Reply from Sunrun
Thanks for your review, Adam! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!
Oct. 16th, 2024
Verified Customer
Review Source
Darryl
I had a great experience with the solar installation. Everything was done on time and correctly, with no issues at all. I highly recommend going solar; it's the best decision I made! The representative, Drew Johnson, was excellent, providing a thorough assessment and ensuring I had enough panels. I'm very satisfied, especially since I had a credit last year instead of a true-up!
3 weeks ago
Reply from Sunrun
We're delighted to hear that your representative, Drew, was a huge help with learning more about going solar and was able to answer any questions you had. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thank you, Darryl!
Oct. 11th, 2024
Verified Customer
Review Source
Christianna
I had a positive experience with the installation, although there were minor concerns about shrubbery protection during roof cleaning. They handled the water cleanup promptly. However, I found transferring to a new homeowner challenging, especially regarding understanding my monthly bill and wattage usage. More clarity on accessing this information would be helpful.
3 weeks ago
Reply from Sunrun
We're thrilled you had a good experience, Christianna! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Oct. 11th, 2024
Verified Customer
Review Source
Gail
The installation process was concerning due to a lack of communication from the technicians, leaving me unclear about what was happening. However, everything was installed well in the end. I appreciate the updates on their site but would like more long-term information and insurance options. Overall, I would recommend this service, especially with the lease transfer option.
3 weeks ago
Reply from Sunrun
Gail, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!
Oct. 11th, 2024
Verified Customer
Review Source
Sheila
I had a positive experience with the installation; it was completed in a day and the yard was cleaned up nicely. However, there was a delay with the utility hookup that I couldn't figure out. The system has been trouble-free since then, but I did notice my last bill was higher than expected. Overall, I'm happy with the system and how cool my house is!
3 weeks ago
Reply from Sunrun
Thanks for your review, Sheila! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had an overall good experience with us. Thanks for doing your part by helping us create a planet run by the sun and if you have any questions or concerns regarding your billing please do not hesitate to reach out to us directly at resolutions@sunrun.com with your concerns and service address. Thank you!
Oct. 11th, 2024
Verified Customer
Review Source
Carol
I recently had an inspection and installation for my solar system, and the process was seamless. The inspection was quick, and I received updates throughout each step. I find it fascinating to see everything come together, and I’m thrilled that I’ve had zero issues since then. Best of all, my electric bill is now nonexistent with our community grid!
3 weeks ago
Reply from Sunrun
We're thrilled you had an overall good experience, Carol ! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Oct. 11th, 2024
Verified Customer
Review Source
Erika
I had a good experience with the service; they quickly cleaned up water damage and repaired the air conditioning system. However, I was concerned that they didn't protect the shrubbery during the roof cleaning. I also wish there was clearer information on accessing my monthly bill and understanding my wattage usage—it's a bit difficult to find online.
3 weeks ago
Reply from Sunrun
Thank you for sharing your experience, Erika.Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!
Oct. 11th, 2024
Verified Customer
Review Source
Michael Walkup
Responded quickly to my inquiries and gave me options for installation. System up and running as advertised and they responded quickly when some birds took out some wiring.
5 days ago
Reply from Sunrun
Thanks for your review, Michael! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
Oct. 31st, 2024
Verified Customer
Review Source
Edward Starz
I had a very good meeting with Derek. They worked out a great deal for me and everyone was very professional when they did the site survey and working up my quote!
6 days ago
Reply from Sunrun
Thanks for your review, Edward! We're so happy to hear that you are having a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!
Oct. 30th, 2024
Verified Customer
Review Source
Valerie
It has been fine, I haven't had a need to talk with anyone. For a while I was not able to get on the app but have since been on it. I wish it would show me how much electricity we have generated and how much we have used.
1 week ago
Reply from Sunrun
Valerie, your review brightened our day! We aim to provide you with the best solar service possible, and we're delighted to hear that you had a good experience. Our app team is always taking suggestions for new ideas, we've passed this along to them!
Oct. 29th, 2024
Review Source
Jeff
I have nothing but good things to say about this company. They are a quality, professional organization that left me feeling like I did the right thing by choosing solar power. They are always available for any questions or concerns you have during the process and they basically do everything for you. I would choose no other company to do my solar power.
4 days ago
Reply from Sunrun
We're thrilled you had a good experience, Jeff! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Oct. 31st, 2024
Verified Customer
Review Source
Howard
It took longer than it should have, but to be fair, the LADWP isn't known for being fast or efficient. The required new power panel had to be changed, as well as the placement/layout of the solar panels, which could be blamed on the project manager or coordinator, but the various LADWP inspectors can also be blamed for not communicating these required changes MUCH FASTER! I tried to be fair and considerate that the COVID-19 pandemic wasn't over at the time, but this excuse only goes so far!
2 weeks ago
Reply from Sunrun
We truly appreciate you taking the time to share your experience, Howard. We are so sorry to hear that it took longer than expected to activate your system, and for that, we sincerely apologize. If you are experiencing any issues, please send your service address to resolutions@sunrun.com so we can help you further. Thanks!
Oct. 16th, 2024
Verified Customer
Review Source
Ronald
I don’t know of any problems so I assume everything is going well.’
Last year my total electric bill was about $2.00.
I won’t know how well it is performing until winter has come and gone.
This is the time of year when my energy use is the highest.
2 weeks ago
Reply from Sunrun
We're thrilled you are having a good experience, Ronald! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Oct. 15th, 2024
Verified Customer
Review Source
Nancy
I was really happy with Sun Run when they installed my solar, they made it so easy. They were very clear with all the details for me and everyone was great and it went so smoothly. I would highly recommend Sun Run to anyone looking to install solar on their home.
3 weeks ago
Reply from Sunrun
We're thrilled you had a good experience, Nancy! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Oct. 11th, 2024
Verified Customer
Review Source
Robert
I was impressed by the thorough process of the installation on my property. I received updates at every step, which made me feel informed and engaged. Plus, I’m thrilled that everything has gone smoothly without any issues, and my electric bill is zero. Overall, a fantastic experience!
3 weeks ago
Reply from Sunrun
Thanks for your review, Robert! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
Oct. 11th, 2024
Verified Customer
Review Source
Stanley
I had a great experience with the installation team. They were professional, knew their jobs well, and left the place clean. I received excellent service, and everything is working perfectly. I'm very happy with the overall service provided!
3 weeks ago
Reply from Sunrun
Your review brightened our day, Stanley! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!
Oct. 11th, 2024
Verified Customer
Review Source
Janet
I found the service quick and easy, with no issues at all. However, I believe they should provide more customer information, especially regarding refunds. On the positive side, I've always had pleasant experiences when calling for help, and I'm satisfied with my electric bill overall.
3 weeks ago
Reply from Sunrun
Thanks for your review, Janet! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!
Oct. 11th, 2024
Verified Customer
Review Source
Rick
I had a great experience with the installation team. They scheduled everything in advance and kept me informed throughout the process. The installation was completed in less than a day, and the team was professional and friendly. Overall, it was a smooth and efficient service!
3 weeks ago
Reply from Sunrun
Thank you so much for your kind words, Rick. We’re delighted to hear that your experience with Sunrun was seamless and satisfying. Thank you!
Oct. 11th, 2024
Verified Customer
Review Source
Robert
I had a great experience with the service. The team worked efficiently and completed the job on time without any issues. I highly recommend following the leasing approach we used, as it saved us a significant amount of money after selling our house. Overall, I'd suggest this to anyone looking for a smooth process.
3 weeks ago
Reply from Sunrun
Thanks so much for sharing, Robert! We're so glad to hear that you're loving your system. It's wonderful to see our customers enjoying the benefits of clean energy! If you ever need anything, feel free to reach out. Thanks!
Oct. 11th, 2024
Verified Customer
Review Source
Nancy
I had a smooth experience overall. The process was quick, and I felt satisfied with how everything went. However, there were some unclear moments in the questions posed, which could have been better clarified. Overall, a positive interaction despite a few hiccups.
3 weeks ago
Reply from Sunrun
We truly appreciate you taking the time to share your feedback on the installation process, Nancy. Your feedback helps us continue to improve your solar experience. If there is anything we can assist you with, please send us a private message or send your service address to resolutions@sunrun.com so we can help you further. Thanks!
Oct. 11th, 2024
Verified Customer
Review Source
Gwendolyn
I was initially excited about my solar installation, but the savings promised haven’t materialized. My bills are higher than expected, and I'm disappointed with the outcome. I'm considering removing the panels altogether. However, I was advised that solar can be beneficial for others, so maybe it's just my experience.
3 weeks ago
Reply from Sunrun
Hey there, Gwendolyn! We appreciate you taking the time to reach out to us. Typically monthly savings will vary depending on your usage patterns. No need to worry, our team is here to help you maximize on those savings. We will be sending you a private message requesting additional account information so we can verify your account. Thanks!
Oct. 11th, 2024
Verified Customer
Review Source
Robert
I had a great experience with the installations, even during the winter weather. The team did an excellent job, and I'm thrilled with the results. My electric bill has noticeably decreased since the installations, and both have been functioning perfectly. Highly recommend their services!
3 weeks ago
Reply from Sunrun
Robert, we appreciate you taking the time to share your experience! We are so thrilled to hear that going solar is helping you save money and help lower your electric bill. Our goal is to make going solar easy and enjoyable and we are overjoyed to have you as a valued member of the Sunrun family. Thank you for helping us create a planet run by the sun. Thanks so much!
Oct. 11th, 2024
Verified Customer
Review Source
Robert
I had a disappointing experience with the installation process. The critter guard was installed incorrectly, which led to damage on my roof from pigeon droppings. While the representative acknowledged the issue, there was no resolution offered at this time. Overall, I'm not satisfied with the service.
3 weeks ago
Reply from Sunrun
We are so very sorry to hear that you are not satisfied with the installation process, Robert. Our team would love the opportunity to speak with you further about your concerns to see how we can best assist. In order for us to best assist you, we will be sending a private message requesting your service address. Thanks!
Oct. 11th, 2024
Verified Customer
Review Source
Sumair
I had a great experience with the installation. The team arrived in the morning and finished by late afternoon, making the process very easy. My bill has been lower since, leaving me with extra money in my pocket. I appreciate the service and how smoothly everything went. Thank you!
3 weeks ago
Reply from Sunrun
Thanks for your review, Sumair! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!
Oct. 11th, 2024
Verified Customer
Review Source
Anonymous
I recently had to sign paperwork for mandatory installations in our 55 and over community, which included options for buying or renting. While it was a necessary step, I appreciate that the process was straightforward. Overall, I have no further questions or concerns. Thank you!
3 weeks ago
Reply from Sunrun
Your positive feedback fills us with so much joy! We’re absolutely thrilled to hear that your experience was seamless. Your support fuels our mission to promote solar energy and create a sustainable future. Thank you for being an integral part of our journey!
Oct. 11th, 2024
Verified Customer
Review Source
Anonymous
Customer service has been lacking after my purchase. I sent a check for the lease, but it wasn't cashed, leading me to stop payment. Now I'm unsure where my payment is. I just want someone to pay attention to customer service beyond the initial sale. It's frustrating to deal with these issues.
3 weeks ago
Reply from Sunrun
Thank you for sharing your concerns with us. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!
Oct. 11th, 2024
Verified Customer
Review Source
Gladys
I had a great experience overall! There were no issues, and the team has been very proactive in addressing any problems that arose. Additionally, I've noticed a significant reduction in my energy costs since their involvement. Highly recommend their service!
3 weeks ago
Reply from Sunrun
Thanks for your review, Gladys! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!
Oct. 11th, 2024
Verified Customer
Review Source
Maria
The installation process was seamless and went smoothly, which was a positive experience. However, I am feeling quite frustrated and am considering legal action due to unresolved issues. Overall, the initial service was satisfactory, but the follow-up has left much to be desired.
3 weeks ago
Reply from Sunrun
Maria, we are so sorry to hear that you have unresolved issues and our team would like to gather additional information. We will be sending you a private message requesting your service address in order to verify your account information. We look forward to assisting you!
Oct. 11th, 2024
Verified Customer
Review Source
Shaileshkumar
I had a positive experience with Sunrun. They did a great job and the process was quick. I previously used Vivint Solar and preferred their billing method, which charged based on usage rather than a flat fee. Overall, I believe Sunrun is a great company that delivers excellent service!
3 weeks ago
Reply from Sunrun
Thanks for your review, Shaileshkumar! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!
Oct. 11th, 2024
Verified Customer
Review Source
Khalid
I had a positive experience overall. Everything was smooth and nice, which made for a pleasant interaction. I appreciated the straightforwardness of the responses. Overall, I would say everything is good and I left feeling satisfied.
3 weeks ago
Reply from Sunrun
Thanks for your review, Khalid! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
Oct. 11th, 2024
Verified Customer
Review Source
Beatrix
I had a great experience with Sunrun; their team was very clean and professional. While I'm happy with the savings on my electric bill, I was a bit disappointed that I still have one. In hindsight, I wish I had purchased the system instead of renting. Overall, I'm satisfied with Sunrun's service!
3 weeks ago
Reply from Sunrun
Beatrix, we appreciate you taking the time to share your experience! We are so thrilled to hear that going solar is helping you save money and help lower your electric bill. Our goal is to make going solar easy and enjoyable and we are overjoyed to have you as a valued member of the Sunrun family. Thank you for helping us create a planet run by the sun. Thanks so much!
Oct. 11th, 2024
Verified Customer
Review Source
Joe
I had a great experience with the solar panel installation. The process was smooth, and the professional wiring and setup were impressive. Customer service has always been responsive and helpful. I'm satisfied with the follow-up monitoring of my system and have recommended this company to my neighbors.
3 weeks ago
Reply from Sunrun
Thanks for your review, Joe! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
Oct. 11th, 2024
Verified Customer
Review Source
Anton
I had some confusion regarding my lease payments. I sent a check that wasn't cashed, so I stopped payment and issued a duplicate. I'm unsure where the original check is now. However, everything else seems fine. Overall, the experience has been a bit frustrating due to the payment issues.
3 weeks ago
Reply from Sunrun
We appreciate you reaching out and letting us know, Anton. We are so sorry to hear that you are having some payment issues and we'd love to speak with you further to see how we can help. If you are needing additional assistance, please send your service address to resolutions@sunrun.com. Thanks!
Oct. 11th, 2024
Verified Customer
Review Source
Laurence
I had a great experience overall; everything went smoothly and the service was well-managed. However, I faced some issues when my representative was transferred and subsequently discharged. Unfortunately, I haven't been able to get in touch with anyone else for assistance, leaving me uncertain about who to contact next.
3 weeks ago
Reply from Sunrun
Thank you for sharing your experience, Laurence. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you, escalate your case and assist you. Thank you!
Oct. 11th, 2024
Verified Customer
Review Source
Ann
I had a great experience with the installation; it was done quickly and efficiently. The team was knowledgeable and everything was set up before I knew it. I've always received excellent customer service when I've called with questions. I'm thrilled with my decision to generate my own electricity and have no issues with my electric bill!
3 weeks ago
Reply from Sunrun
Your positive feedback fills us with so much joy, Ann! We’re absolutely thrilled to hear that your experience was seamless. Your support fuels our mission to promote solar energy and create a sustainable future. Thank you for being an integral part of our journey!
Oct. 11th, 2024
Verified Customer
Review Source
Miguel
I had a great experience! The team worked efficiently and completed the job as promised, with no issues at all. They scheduled everything well in advance and kept me informed about their arrival. Overall, the process was smooth and I was very satisfied with their work.
3 weeks ago
Reply from Sunrun
Miguel, your positive feedback fills us with so much joy! We’re absolutely thrilled to hear that your experience was seamless. Your support fuels our mission to promote solar energy and create a sustainable future. Thank you for being an integral part of our journey!
Oct. 11th, 2024
Verified Customer
Review Source
Guy
I had a challenging experience with the installation process, which took much longer than expected, but I'm ultimately satisfied with the service. However, I wish I had a battery to store energy for use at night, as most of my electricity needs come after dark. Overall, I'm happy with the product despite the initial difficulties.
3 weeks ago
Reply from Sunrun
Thank you for sharing your story, Guy. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!
Oct. 11th, 2024
Verified Customer
Review Source
Anonymous
I had a very easy experience! The team arrived in the morning and finished by late afternoon without any hassle. Everything went smoothly, and I appreciated their efficiency. Overall, I am quite satisfied with the service. Thank you!
3 weeks ago
Reply from Sunrun
Thank you immensely for taking the time to share your wonderful experience with us! It brings us immense joy to know that your journey was flawless. Your support means the world to us as we strive to create a planet run by the sun. Thank you for being part of our mission
Oct. 11th, 2024
Verified Customer
Review Source
Samuel
The experience was nice and smooth overall, though it's been quite a while, so I can't recall all the details. Unfortunately, there wasn't an answer available for my second inquiry at this time. Overall, a decent experience but could improve on responsiveness.
3 weeks ago
Reply from Sunrun
Thank you for sharing your experience, Samuel. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!
Oct. 11th, 2024
Verified Customer
Review Source
Frank
I had a great experience with the service! The team did a wonderful job, knew their roles well, and completed everything efficiently. I was very happy with the overall service and felt it was much better than my previous experience with another company. Everything was neat, and I appreciated the good service provided.
3 weeks ago
Reply from Sunrun
Frank, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience with the our employees and the services we provide. Thank you for helping us create a planet run by the sun!
Oct. 11th, 2024
Verified Customer
Review Source
Connie
The installation process went well, as confirmed by the representative. However, I inquired about further options and was informed that there are currently no additional services available. Overall, my experience was positive, but I would appreciate more options in the future.
3 weeks ago
Reply from Sunrun
We are so happy to hear that the installation process was seamless, Connie! You're feedback is truly appreciated, and have relayed this to the appropriate department. Thank you!
Oct. 11th, 2024
