Sunrun Reviews
9.9
Overall Score
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Featured Review
Verified Customer
Review Source
Donald Caccamise Virginia City, MT
Outstanding performance with no technical issues or concerns.
We are very pleased with our purchase.
From planning, to creation, to installation, the process has been exemplary.
1 year ago
Reply from Sunrun
Thanks for your review, Donald! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!
Sep. 20th, 2023
Featured Review
Matthew Brady Fresno, CA
Sunrun is an amazing company. My pg&e bill was almost 500$ and now I only pay 125$ a month. They literally kept me in my home. The service has been professional and timely. I could not be happier. And their APP to monitor the system is brilliant.
3 years ago
Reply from Sunrun
Matthew, we're so delighted to hear that you're saving money with solar. We hope you continue to enjoy the benefits of clean energy for many years to come. Thanks for helping us create a planet run by the sun!
Mar. 14th, 2022
Verified Customer
Review Source
Stephen Cumberbatch
I was really surprised and pleased by how quickly, and easy the whole process was.
Each and every member of the team, including the installers, that I had the pleasure of interacting with were quite professional and constantly kept me up to date. Thank you so much Sunrun!!!
1 week ago
Reply from Sunrun
Thank you for sharing your experience, Stephen! We're thrilled to hear that you had a seamless installation process and that you're satisfied with our service. If you ever need anything in the future, please don't hesitate to reach out. Thanks!
Mar. 22nd, 2025
Verified Customer
Review Source
Richard Rauenzahn
Sun Run has a great “team” of professional employees that work with you as a customer. Their motivation to work with you to provide you a solar system that meets your particular needs as one shoe does not fit everyone is amazing.
1 week ago
Reply from Sunrun
We're thrilled you had a good experience, Richard! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Mar. 22nd, 2025
Verified Customer
Review Source
Carol Fish
I have had great customer service since the day Brooke met with us to consider solar with Sunrun. I have had only 2 issues with my system over the last 3 1/2 years and neither issue affected production. Both issues were solved in a reasonable amount of time and customer service has been top notch all along! I would recommend Sunrun to anyone considering switching to solar energy. They are responsive and and easy to work with from the start to finish and beyond. If you work with Brooke D. , you're in good hands!
2 weeks ago
Reply from Sunrun
Thanks for your review, Carol! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!
Mar. 14th, 2025
Verified Customer
Review Source
Gabriele Libbey
It’s been four years since I first had my solar panels and whole house batteries installed by SunRun. It’s been a great experience and there have been no problems along the way. Clearly, we’ve had power outages, but we never knew about them until our utility called us to inform us that power has been restored. We never knew that there had been an outage. The company monitors our system 24/7 and we feel safe and secure knowing that we are contributing to the health of our planet, saving energy and are protected from power outages. I did a great deal of research before selecting SunRun and have never regretted my choice. I recommend them to anyone considering solar energy.
2 months ago
Reply from Sunrun
Hello, we are so thrilled about the 5 star review you left us, Gabriele! We were wondering if we had your permission to use it on our website? Please let us know if you'd be okay with that by sending an email to socialmedia@sunrun.com. Thanks!
Jan. 31st, 2025
Verified Customer
Review Source
Arle Troy Jumalon
The entire process & time-line of initial signing up, until official transition from NV Energy to Sunrun Solar was excellently accomlished, along with highly organized, well coordinated sequential schedulings throughout the process.
Hence our family is extremely grateful & truly appreciative of Mathias, Isabella & entire Sunrun team along the way!!
Again, thanks very much all you guys for guiding us efficiently through solarization state!!
Sincerely,
The Jumalon's,
Troy, Maria & Aedan
1 month ago
Reply from Sunrun
Thank you for sharing your experience, Arle, Maria, and Aedan. We're thrilled to hear that you had a seamless installation process and that you're satisfied with our service. If you ever need anything in the future, please don't hesitate to reach out. Thanks!
Feb. 21st, 2025
Verified Customer
Review Source
Harriett Douglas
I love my solar panels. Someone is always asking how they work They are under the impression they do not work when it is cloudy Tell the men/women to explain this when they are out selling them They also think the monthly payments are too high They don’t stop and think even with the payments they are still paying less I love my panels!!!!
1 month ago
Reply from Sunrun
We're thrilled you are having a good experience, Harriett! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Feb. 12th, 2025
Verified Customer
Review Source
Juan Montiel
I had them over 5 years and they’re an amazing company. Had an issue with my electrical wiring and the agent helped out a lot!!!! Instead of having to pay 5k for upgrading my electrical wiring the agent and their team made it to where I paid only $750. My system has a battery and I can share that when electricity went out on my block due to the snowstorm I was the only one with lights up and running
1 month ago
Reply from Sunrun
Your review brightened our day, Juan! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider!
Feb. 10th, 2025
Verified Customer
Review Source
Juan Wiley Garcia
My experience with Sunrun has been overall very positive. Sales staff was attentive and went into great detail about the system I was getting and potential savings. The energy generated over the 2 years I've had the system has been higher than projected. My Coned electrical bill has been $18-20 USD since Jan 2022 and my home is still running on credit kWh from the first year. Even with the Sunrun bill, I'm still saving a good $2,000 per year in electricity. Support has been good, too.
1 month ago
Reply from Sunrun
Thanks for your review, Juan! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
Jan. 31st, 2025
Verified Customer
Review Source
Zena Dell Lowe
Sunrun did an amazing job installing my solar panels, and having them has cut down on my LADWP bills. I wish I would have gotten the battery since a lot of my power usage is at night (and I have no way to store the energy so as to use it at night). But that’s not Sunrun’s fault. It’s mine. Sunrun is pretty good about following up with me to make sure everything is running efficiently, though they haven’t sent a representative to the house in person. Still, if anything seems to be out of whack, I’m confident they would be responsive to any requests for service. Fortunately, their panels are so good that I haven’t had any service needs yet. I’m happy with Sunrun.
2 months ago
Reply from Sunrun
Zena, we appreciate you taking the time to share your experience! We are so thrilled to hear that going solar is helping you save money and help lower your electric bill. Our goal is to make going solar easy and enjoyable and we are overjoyed to have you as a valued member of the Sunrun family. Thank you for helping us create a planet run by the sun. Thanks so much!
Jan. 28th, 2025
Verified Customer
Review Source
Philip Grofsik
The dynamic between sales and purchasing,, buyer/seller... Is best met when both parties compromise... I felt Vinny was very even-handed and I felt comfortable with him.
The other part of the equation is servicing and customer response... The install crew was fantastic ,well coordinated
A couple of weeks after the install we had a real heavy rain in this area and a leak was spotted in the attic... Contacted customer service and they got a crew out there to repair it in 2 days I was very pleased
The repair crew was as professional as the install crew
So far quite happy with SunRun
That following question 'are you or have you ever been a paying customer of sunrun'Don't really understand the question
I do make a automatic monthly payment to sunrun that covers the financing of my solar project... So I'll answer yes
2 months ago
Reply from Sunrun
We're thrilled you had a good experience, Philip! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Jan. 17th, 2025
Verified Customer
Review Source
Mae Chamberlain
I had Sunrun install my panels about ten years ago & I have never regretted it. My power bill dropped to under $100 per month, usually under $50, from approximately $300/month. I am now retired and ithe money saved on power is very significant. Sunrun monitors my system & I rarely have to think about it. There was one time early on that Sunrun had to come to my home to "fix" something and have never had to send anyone back since. The money I have saved on electricity since installing Sunrun panels is impressive and the cost to Sunrun for the panels, installation & monitoring for 20 years is so much less each month than I was previously paying the electric car for for a company. I highly recommend Sunrun solar as the answer for those exorbitant electricity bills.
M. Chamberlain
Columbia, SC
2 months ago
Reply from Sunrun
Thanks for your review, Mae! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
Jan. 11th, 2025
Verified Customer
Review Source
David Wilson
I must admit I was a little skeptical about the benefits of going solar, Mason M did his best to explain everything, more than once, so I decided to give it a go, I am so glad I did, having solar for several months now it has proven reliable and stable. With the recent windstorms and fires my neighbors have been without power for the last 18 hrs so far and it is still out, but I have the only power for six blocks on my street. My 3d printer didn’t even get interrupted and is still printing a part I started 24hrs ago. The installation was also painless done in one day, Thanks Sunrun and Mason M
2 months ago
Reply from Sunrun
David, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!
Jan. 11th, 2025
Verified Customer
Review Source
Roy Burgess
Jesse was very professional and answered all of our questions. He was very knowledgeable on everything about the system.
And I would like some golf balls if I could please.
1 week ago
Reply from Sunrun
Thanks for your review, Roy! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!
Mar. 24th, 2025
Verified Customer
Review Source
Bethany Diggs
Loved the communication, the speed and efficiency of signing the contract to the installation. The friendliness of everyone I interacted with. We are extremely happy and have no complaints . Thank you
3 weeks ago
Reply from Sunrun
Thanks for your review, Bethany! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
Mar. 10th, 2025
Verified Customer
Review Source
Rick Torres
I like the fact that now I don’t need to worry about blackouts anymore the last time Edison turned off my power it lasted 8 days and now not only do I make and store the electricity the system produces over 8 Kat hours goes back into the grid every day very cool
1 month ago
Reply from Sunrun
We're thrilled to hear that you are system and battery, Rick! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Mar. 1st, 2025
Verified Customer
Review Source
Rich O
Great representatives and great communication. The financing options and pricing options were great. I’ve been a customer for nearly two years now and I haven’t had a single issue. I’m glad I went with a large company like SunRun due to the warranty options over a smaller one.
1 month ago Edited February 16, 2025
Reply from Sunrun
Hello, we are so thrilled about the 5 star review you left us. We were wondering if we had your permission to use it on our website? Please let us know if you'd be okay with that by sending an email to socialmedia@sunrun.com with your service address. Thanks!
Feb. 17th, 2025
Verified Customer
Review Source
Ernesto Hernandez
Been having my solar panels for a few years and it’s the best investment I made for my house. Neighbors come up to me to inquire and I feel like I work for SunRun after promoting them so well, now two of my neighbors have consider it and have converted to save energy by going with SunRun.
1 month ago
Reply from Sunrun
Thanks for your review, Ernesto! We're so happy to hear that you and your neighbors are saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
Feb. 13th, 2025
Verified Customer
Review Source
Anita Hill
Kasen walked me through the process from the start to installation . When installation arrived they respected the property and Meghan completed the process with me and was courteous and responded to my calls immediately. I highly recommend Sunrun and all those I spoke to.
1 month ago
Reply from Sunrun
Anita, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!
Feb. 10th, 2025
Verified Customer
Review Source
Christine Austin
Customer service is exceptional. Any time you have a question or need clarification someone on the team reaches out with an answer. The installation of panels provides 90% of bill coverage during summer months. December through March with sun and weather limitations are regular energy bill is high though. Often around $600.00 per month.
1 month ago
Reply from Sunrun
Hello Christine! We are so thrilled about the 5 star review you left us. We were wondering if we had your permission to use it on our website. Please let us know if you'd be okay with that by sending an email to socialmedia@sunrun.com with your service address. Thanks!
Feb. 5th, 2025
Verified Customer
Review Source
Kathryn Delgado
Sunrun is a great company, I love the app it's easy to use and I can check to see that my solar panels are working. I was informed recently through my email that my solar panels weren't working right, I forgot to clean them after the dust storm. I'm grateful for the reminder, now that my solar panels are clean again they are working great.
1 month ago
Reply from Sunrun
We are thrilled to hear that you are are happy with our app, Kathryn! Thank you for taking the time to share your positive experience with us.
Feb. 4th, 2025
Verified Customer
Review Source
Susan Hogan
We were not a fan of solar panels until a saw the electric bill from a family member. Ran his central air all summer and no electric bills (except the Sunrun fee to rent the solar panels). It convinced us to go solar with Sunrun. Keep cool and comfortable all summer.
2 months ago
Reply from Sunrun
Thanks for your review, Susan! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
Jan. 31st, 2025
Verified Customer
Review Source
Greg Nelson Texas
2 months ago
Reply from Sunrun
Thank you for sharing your story, Greg. Your feedback helps us continue to improve your solar experience. We're thrilled Devin was able to help you. If you ever have concerns about your system please do not hesitate to reach out to us. Thank you!
Jan. 21st, 2025
Verified Customer
Review Source
Nedenia Cancel
Would I get solar again? Yes! The only thing is, I wish we got it sooner. The process was so easy from the time of signing the contract to installation. We were so happy with it, we decided to get Solar Batteries a year after our install. I highly recommend Sunrun, they are an amazing company and totally easy to work with all their employees during the install process.
2 months ago
Reply from Sunrun
We're thrilled you had a good experience, Nedenia! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Jan. 11th, 2025
Verified Customer
Review Source
Cori Pardini
We have had SunRun for about 2 years now. From the initial consultation until now we have been extremely happy. Everything was explained clearly and installation was easy. Even when we had a recent issue with a panel they came out quickly and replaced the panel. The app is easy to use to track usage and it’s been amazing when the neighborhood is experiencing an outage we still have our lights on thanks to the backup battery!
2 months ago
Reply from Sunrun
Cori, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you are having a good experience, while helping us create a planet run by the sun!
Jan. 8th, 2025
Verified Customer
Review Source
Raymond Feliciano
Dan went above and beyond to get my panels installed. At one point the electric company wanted me to pay for a transformer which was about $8,000 otherwise I would not be able to get the amount of panels I needed. But after talking with Dan and coming up with some ideas we were able to get all the panels needed installed without having to purchase a transformer. If you’re going to get solar go with SunRun
2 months ago
Reply from Sunrun
Raymond, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!
Jan. 8th, 2025
Verified Customer
Review Source
Purwati Santoso
I love having SunRun installing my solar panel because they do what they promised to do.
They even reimbursed me for relocated my pool heater because it is too close to the panel.
My solar panels work well, they produce more than expected on the good day.
I have enough electricity to use so I don’t need to pay eversource anymore. It’s a relief since eversource’s rate is going up
2 months ago
Reply from Sunrun
Thank you for your review, Purwati! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
Jan. 8th, 2025
Verified Customer
Review Source
Jeffery Nason
Sunrun has been a fantastic partner in our journey to solar power! From the initial consultation to the professional installation and ongoing monitoring, their team has been incredibly knowledgeable and supportive. We're thrilled with the performance of our system and the significant reduction in our energy bills. Sunrun's commitment to customer satisfaction is evident, and we highly recommend them to anyone considering solar.
2 months ago
Reply from Sunrun
Jeffery, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!
Jan. 7th, 2025
Verified Customer
Review Source
Leigh Ann Ratliff
I have had my SunRun solar system since 2018. I leased my panels. Went through 2 inverters in 2018 and 2020. The inverters were replaced. In the early years, SunRun was rapidly expanding and, in my opinion, definitely had room to improve in the customer service area. I’m happy to say that I would now recommend their company. Everyone should have a second chance. SunRun has now become a top notch solar company.
2 months ago
Reply from Sunrun
This is awesome, Leigh! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!
Jan. 7th, 2025
Verified Customer
Review Source
Hannah
3 months ago
Reply from Sunrun
We greatly appreciate you taking the time to share your experience with us, Hannah. If there is anything you need assistance with please don't hesitate to send us an email at resolutions@sunrun.com. Thanks!
Dec. 17th, 2024
Verified Customer
Review Source
Jesse Frenette
I couldn’t be happier with the service. From install to 4yrs later. My monthly electric bill comes in with negative amounts which I used as credits in the winter when we don’t collect as much sun. The 25yr full warranty assures me if any damages I can have it fixed or fully replaced, gives me piece of mind. The monthly payment depends on how many panels you get, depending on how much your yearly electric bill shows it needs. My 14 panels acquires a $95 per month flat rate, locked in electric charge. This was such a huge savings especially after 2020 when rates went up almost double. I couldn’t be happier with this decision.
3 months ago
Reply from Sunrun
We're thrilled you are having a great experience with us, Jesse! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Dec. 18th, 2024
Verified Customer
Review Source
Lori Johns
We did a lot of research before we installed solar. When sunrun came to inspect our roof on our manufactured home they found storm damage that we did not know about at the peak of our roof. There was a 4-ft long opening and they took pictures which they gave to us and we forwarded to our homeowners insurance. My husband and I are senior citizens and we never go on the roof. We would never have known about the damage if not for Sunrun. After we got our roof replaced through insurance sunrun came out and we got 38 panels installed between our home and our detached garage. I am retired and disabled, my husband works from home, we use a lot of electricity during the day. Our comment bill was regularly over $200 a month. Now with sunrun solar we pay $125 to lease the panels and approximately $16 ComEd every month! The money we are saving is amazing! And we are doing something good for the environment as well! Can't say enough good things about our Sunrun solar! Very very satisfied customer!
3 months ago
Reply from Sunrun
Lori, we appreciate you taking the time to share your experience! We are so thrilled to hear that going solar is helping you save money and help lower your electric bill. Our goal is to make going solar easy and enjoyable and we are overjoyed to have you as a valued member of the Sunrun family. Thank you for helping us create a planet run by the sun. Thanks so much!
Dec. 6th, 2024
Verified Customer
Review Source
Gary Wissocki
John C Director of SUNRUN's project management team did an outstanding job on my residence solar installation. I have saved thousands over the last 2 years. I highly recommend SUNRUN and Mr. C for homes that do not have much shade. They determine if your home is worth to YOU the homeowner if it would be worth installing their state of the art solar panel and control system. I recommended a friend but his home which did not have much sunlight at their home roof area, their system would not provide outstanding financial benefits to them. SUNRUN declined to install...Now what company does that?? Outstanding Company with John C at the helm.
3 months ago
Reply from Sunrun
Thanks for your review, Gary! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
Dec. 6th, 2024
Verified Customer
Review Source
George Omeara
SunRun: A shining example of solar excellence from the initial consultation to the final installation, my experience with SunRun has been nothing short of exceptional. I was initially hesitant about switching to solar, overwhelmed by the technical aspects and unsure of which company to trust. SunRun alleviated all my concerns. The entire process was remarkably smooth. My consultant, Tyler R, was incredibly knowledgeable and patient. They thoroughly explained the various options available, tailoring their recommendations to my specific energy needs and budget. There were no high-pressure sales tactics – just honest, informative advice. They answered all my questions, even the repetitive ones, with clear and concise explanations. The installation team was equally professional. They arrived on time, were respectful of my property, and worked efficiently and meticulously. The entire installation was completed within the promised timeframe, and the crew left the site cleaner than they found it. Since the installation, my energy bills have been significantly reduced, exceeding even my initial projections. The SunRun app is user-friendly and provides real-time monitoring of my energy production and consumption. This transparency is incredibly reassuring. Beyond the technical aspects, what truly impressed me was SunRun's commitment to customer service. They were always readily available to answer questions and address any concerns before and after the installation. This level of ongoing support is invaluable. In conclusion, I wholeheartedly recommend SunRun to anyone considering switching to solar energy. Their professionalism, expertise, and commitment to customer satisfaction make them a truly outstanding company. They've not only provided me with clean, affordable energy but also peace of mind. Five stars without reservation!
3 months ago
Reply from Sunrun
George, we truly appreciate you taking the time to share your positive experience with others. We are delighted to hear that Tyler was there to help you every step of the way and was able to explain everything in detail. Thank you for helping us create a planet run by the sun. Thanks
Dec. 6th, 2024
Verified Customer
Review Source
Brian Lavigne
I have been thrilled so far with the entire process. From sales to install to customer service Sunrun has been top notch!
1 week ago
Reply from Sunrun
Brian,your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!
Mar. 24th, 2025
Verified Customer
Review Source
Jose Vasquez
I’m very happy with SUNRUN and satisfied with the performance of the equipment and the Tesla Model battery. I like to thanks the sales team Bella and Ulises for their service and service explaining how the system works !
1 month ago
Reply from Sunrun
We're delighted to hear that Bella and Ulises made such a meaningful impact on your solar journey. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thanks!
Feb. 21st, 2025
Verified Customer
Review Source
TRUE Hudson
These folks were a joy to work with. Everything was upfront. What they said would happen and when happened as explained. They were always available to answer questions. Very happy with our system.
1 month ago
Reply from Sunrun
We're thrilled you had a good experience, True Hudson! We appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Feb. 13th, 2025
Verified Customer
Review Source
Curtis Ward
I have had sunrun for over 3 years and I am very much satisfied with the product and I think people should inquire about the product. Because when the grid is out I am not without power.
1 month ago
Reply from Sunrun
Hi Curtis! We're thrilled to hear this! Glad we're able to help you keep the lights on!
Feb. 10th, 2025
Verified Customer
Review Source
Krishna Boodram
This has been always very knowledgeable and helpful in her work wish there were more persons like her to assist the customers. I really do appreciate persons who really can assist the public
1 month ago
Reply from Sunrun
We're thrilled you had a good experience, Krishna! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Feb. 4th, 2025
Verified Customer
Review Source
Albert Truong
Overall great service and team. Sunrun was on top of the process. Only thought is to confirm service times, wasn’t an issue, but it would help customers know when people will be showing up.
1 month ago
Reply from Sunrun
Thank you for sharing your story,Albert. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to escalate this for you. Thanks for choosing us as your solar provider!
Jan. 31st, 2025
Verified Customer
Review Source
Steven Pardon
Our Sunrun panels belong to us. We purchased them. Sunrun stays in contact with us regarding the effectiveness of our solar panels. If there is an issue, they promptly provide a well-trained technician to troubleshoot. They take care of any irregularity in a timely manner.
2 months ago
Reply from Sunrun
This is awesome, Steven! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!
Jan. 24th, 2025
Verified Customer
Review Source
Sue Hernandez
The installation process was seamless and 2 years ago I was notified that my backup battery had failed. I didn’t even know but their computer told them. They replaced the battery at no charge. The electric bills have been fractions of what they were. We are very happy with our decision to go solar with Sunrun.
2 months ago
Reply from Sunrun
Thanks for your review, Sue! We're so happy to hear that you're saving money with solar and having a positive experience. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
Jan. 23rd, 2025
Verified Customer
Review Source
J Baxter
Sunrun has provided great service from the initial sale period through installation and operation. My initial consultant Jaqueline was over the top helpful and was looking out for my interests as a customer. And the App is easy to use.
2 months ago
Reply from Sunrun
J Baxter, we greatly appreciate your positive feedback! It warms our hearts to know that Jaqueline played a pivotal role in your seamless solar journey. Thank you for contributing to our mission of building a planet run by the sun.
Jan. 21st, 2025
Verified Customer
Review Source
Laroyne Brown
I would like to say thanks to the Sunrun staff. I’ve been wanting to get solar for a long time. Thanks to the team Megan and Zach and all the workers. Thanks for making it so easy for me to allow me to go with your company. What an amazing experience. I’ve told all my friends as family. Thanks again!!!!!!
2 months ago
Reply from Sunrun
Laroyne, big thanks for sharing this with us! We’re over the moon to hear that Megan and Zach made the entire process seamless for you. Your engagement contributes significantly to our mission of creating a planet run by the sun. Thanks so much!
Jan. 17th, 2025
Verified Customer
Review Source
Patti Randall
Pleasantly surprised at how fast and efficient everything went in. We are extremely happy with the power outages because the two batteries were able to last 4 days before they were completely drained. Highly recommend the Sunrun team and their product!
2 months ago
Reply from Sunrun
Patti, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience keeping the lights on! Thank you for helping us create a planet run by the sun!
Jan. 13th, 2025
Verified Customer
Review Source
Kelly Lee
Our experience with Sunrun was fantastic! J.J. was so helpful and explained everything throughout the entire process. We were always kept in the loop throughout each step and everyone involved was so helpful. I would gladly refer Sunrun to anyone who is looking to add solar to their home.
2 months ago
Reply from Sunrun
Kelly, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!
Jan. 11th, 2025
Verified Customer
Review Source
Bruce Toman
The installation went very smoothly including the upgrade of my central electrical panel. I had no cash outlay until my initial monthly payment. Within 18 months, or so, I had a credit in excess of $5000 with my power provider. Sunrun solar power has been a winner for me and for our environment.
2 months ago
Reply from Sunrun
Thanks for your review, Bruce! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
Jan. 7th, 2025
Verified Customer
Review Source
Scott R
Solar is definitely the best way to go! PG&E is getting out of hand and this is the best way to offset their rising prices. I’ve had solar for about 5 years. I plan on adding a few more panels and a battery backup system now!!! Let’s go sun run!!!
2 months ago
Reply from Sunrun
We're thrilled you had a good experience, Scott! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Jan. 4th, 2025
Verified Customer
Review Source
Marcus Shepard
My second experience with SunRun was excellent mostly due to my sales representative Heidi M . She gave exceptional customer service/support.She actually sold me my Tesla Powerwall making my set up perfect if there was ever a power outage with Com Ed . I thank you 🙏 Heidi for your assistance with my install.She is truly a great person!
2 months ago
Reply from Sunrun
Marcus, we greatly appreciate your positive feedback! It warms our hearts to know that Heidi played a pivotal role in your seamless solar journey. Thank you for contributing to our mission of building a planet run by the sun.
Jan. 3rd, 2025
