Sunrun Reviews
9.9
Overall Score
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Featured Review
Verified Customer
Review Source
Donald Caccamise Virginia City, MT
Outstanding performance with no technical issues or concerns.
We are very pleased with our purchase.
From planning, to creation, to installation, the process has been exemplary.
1 year ago
Reply from Sunrun
Thanks for your review, Donald! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!
Sep. 20th, 2023
Featured Review
Matthew Brady Fresno, CA
Sunrun is an amazing company. My pg&e bill was almost 500$ and now I only pay 125$ a month. They literally kept me in my home. The service has been professional and timely. I could not be happier. And their APP to monitor the system is brilliant.
2 years ago
Reply from Sunrun
Matthew, we're so delighted to hear that you're saving money with solar. We hope you continue to enjoy the benefits of clean energy for many years to come. Thanks for helping us create a planet run by the sun!
Mar. 14th, 2022
Verified Customer
Review Source
Zena Dell Lowe
Sunrun did an amazing job installing my solar panels, and having them has cut down on my LADWP bills. I wish I would have gotten the battery since a lot of my power usage is at night (and I have no way to store the energy so as to use it at night). But that’s not Sunrun’s fault. It’s mine. Sunrun is pretty good about following up with me to make sure everything is running efficiently, though they haven’t sent a representative to the house in person. Still, if anything seems to be out of whack, I’m confident they would be responsive to any requests for service. Fortunately, their panels are so good that I haven’t had any service needs yet. I’m happy with Sunrun.
3 days ago
Verified Customer
Review Source
Philip Grofsik
The dynamic between sales and purchasing,, buyer/seller... Is best met when both parties compromise... I felt Vinny was very even-handed and I felt comfortable with him.
The other part of the equation is servicing and customer response... The install crew was fantastic ,well coordinated
A couple of weeks after the install we had a real heavy rain in this area and a leak was spotted in the attic... Contacted customer service and they got a crew out there to repair it in 2 days I was very pleased
The repair crew was as professional as the install crew
So far quite happy with SunRun
That following question 'are you or have you ever been a paying customer of sunrun'Don't really understand the question
I do make a automatic monthly payment to sunrun that covers the financing of my solar project... So I'll answer yes
1 week ago
Reply from Sunrun
We're thrilled you had a good experience, Philip! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Jan. 17th, 2025
Verified Customer
Review Source
Steven Pardon
Our Sunrun panels belong to us. We purchased them. Sunrun stays in contact with us regarding the effectiveness of our solar panels. If there is an issue, they promptly provide a well-trained technician to troubleshoot. They take care of any irregularity in a timely manner.
3 days ago
Reply from Sunrun
This is awesome, Steven! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!
Jan. 24th, 2025
Verified Customer
Review Source
Sue Hernandez
The installation process was seamless and 2 years ago I was notified that my backup battery had failed. I didn’t even know but their computer told them. They replaced the battery at no charge. The electric bills have been fractions of what they were. We are very happy with our decision to go solar with Sunrun.
6 days ago
Reply from Sunrun
Thanks for your review, Sue! We're so happy to hear that you're saving money with solar and having a positive experience. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
Jan. 23rd, 2025
Verified Customer
Review Source
Greg Nelson Texas
1 week ago
Reply from Sunrun
Thank you for sharing your story, Greg. Your feedback helps us continue to improve your solar experience. We're thrilled Devin was able to help you. If you ever have concerns about your system please do not hesitate to reach out to us. Thank you!
Jan. 21st, 2025
Verified Customer
Review Source
Mae Chamberlain
I had Sunrun install my panels about ten years ago & I have never regretted it. My power bill dropped to under $100 per month, usually under $50, from approximately $300/month. I am now retired and ithe money saved on power is very significant. Sunrun monitors my system & I rarely have to think about it. There was one time early on that Sunrun had to come to my home to "fix" something and have never had to send anyone back since. The money I have saved on electricity since installing Sunrun panels is impressive and the cost to Sunrun for the panels, installation & monitoring for 20 years is so much less each month than I was previously paying the electric car for for a company. I highly recommend Sunrun solar as the answer for those exorbitant electricity bills.
M. Chamberlain
Columbia, SC
2 weeks ago
Reply from Sunrun
Thanks for your review, Mae! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
Jan. 11th, 2025
Verified Customer
Review Source
David Wilson
I must admit I was a little skeptical about the benefits of going solar, Mason M did his best to explain everything, more than once, so I decided to give it a go, I am so glad I did, having solar for several months now it has proven reliable and stable. With the recent windstorms and fires my neighbors have been without power for the last 18 hrs so far and it is still out, but I have the only power for six blocks on my street. My 3d printer didn’t even get interrupted and is still printing a part I started 24hrs ago. The installation was also painless done in one day, Thanks Sunrun and Mason M
2 weeks ago
Reply from Sunrun
David, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!
Jan. 11th, 2025
Verified Customer
Review Source
Doris Watkins
This was one of the best decisions I've made. Sunrun made sure my house was up to code and I have saved so much money over the years. And everyone I talked to were very knowledge and nice.
6 days ago
Reply from Sunrun
We're thrilled you are having a good experience with us, Doris! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Jan. 23rd, 2025
Verified Customer
Review Source
J Baxter
Sunrun has provided great service from the initial sale period through installation and operation. My initial consultant Jaqueline was over the top helpful and was looking out for my interests as a customer. And the App is easy to use.
1 week ago
Reply from Sunrun
J Baxter, we greatly appreciate your positive feedback! It warms our hearts to know that Jaqueline played a pivotal role in your seamless solar journey. Thank you for contributing to our mission of building a planet run by the sun.
Jan. 21st, 2025
Verified Customer
Review Source
Laroyne Brown
I would like to say thanks to the Sunrun staff. I’ve been wanting to get solar for a long time. Thanks to the team Megan and Zach and all the workers. Thanks for making it so easy for me to allow me to go with your company. What an amazing experience. I’ve told all my friends as family. Thanks again!!!!!!
1 week ago
Reply from Sunrun
Laroyne, big thanks for sharing this with us! We’re over the moon to hear that Megan and Zach made the entire process seamless for you. Your engagement contributes significantly to our mission of creating a planet run by the sun. Thanks so much!
Jan. 17th, 2025
Verified Customer
Review Source
Nedenia Cancel
Would I get solar again? Yes! The only thing is, I wish we got it sooner. The process was so easy from the time of signing the contract to installation. We were so happy with it, we decided to get Solar Batteries a year after our install. I highly recommend Sunrun, they are an amazing company and totally easy to work with all their employees during the install process.
2 weeks ago
Reply from Sunrun
We're thrilled you had a good experience, Nedenia! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Jan. 11th, 2025
Verified Customer
Review Source
Cori Pardini
We have had SunRun for about 2 years now. From the initial consultation until now we have been extremely happy. Everything was explained clearly and installation was easy. Even when we had a recent issue with a panel they came out quickly and replaced the panel. The app is easy to use to track usage and it’s been amazing when the neighborhood is experiencing an outage we still have our lights on thanks to the backup battery!
2 weeks ago
Reply from Sunrun
Cori, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you are having a good experience, while helping us create a planet run by the sun!
Jan. 8th, 2025
Verified Customer
Review Source
Raymond Feliciano
Dan went above and beyond to get my panels installed. At one point the electric company wanted me to pay for a transformer which was about $8,000 otherwise I would not be able to get the amount of panels I needed. But after talking with Dan and coming up with some ideas we were able to get all the panels needed installed without having to purchase a transformer. If you’re going to get solar go with SunRun
2 weeks ago
Reply from Sunrun
Raymond, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!
Jan. 8th, 2025
Verified Customer
Review Source
Purwati Santoso
I love having SunRun installing my solar panel because they do what they promised to do.
They even reimbursed me for relocated my pool heater because it is too close to the panel.
My solar panels work well, they produce more than expected on the good day.
I have enough electricity to use so I don’t need to pay eversource anymore. It’s a relief since eversource’s rate is going up
3 weeks ago
Reply from Sunrun
Thank you for your review, Purwati! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
Jan. 8th, 2025
Verified Customer
Review Source
Jeffery Nason
Sunrun has been a fantastic partner in our journey to solar power! From the initial consultation to the professional installation and ongoing monitoring, their team has been incredibly knowledgeable and supportive. We're thrilled with the performance of our system and the significant reduction in our energy bills. Sunrun's commitment to customer satisfaction is evident, and we highly recommend them to anyone considering solar.
3 weeks ago
Reply from Sunrun
Jeffery, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!
Jan. 7th, 2025
Verified Customer
Review Source
Leigh Ann Ratliff
I have had my SunRun solar system since 2018. I leased my panels. Went through 2 inverters in 2018 and 2020. The inverters were replaced. In the early years, SunRun was rapidly expanding and, in my opinion, definitely had room to improve in the customer service area. I’m happy to say that I would now recommend their company. Everyone should have a second chance. SunRun has now become a top notch solar company.
3 weeks ago
Reply from Sunrun
This is awesome, Leigh! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!
Jan. 7th, 2025
Verified Customer
Review Source
Hannah
1 month ago
Reply from Sunrun
We greatly appreciate you taking the time to share your experience with us, Hannah. If there is anything you need assistance with please don't hesitate to send us an email at resolutions@sunrun.com. Thanks!
Dec. 17th, 2024
Verified Customer
Review Source
Jesse Frenette
I couldn’t be happier with the service. From install to 4yrs later. My monthly electric bill comes in with negative amounts which I used as credits in the winter when we don’t collect as much sun. The 25yr full warranty assures me if any damages I can have it fixed or fully replaced, gives me piece of mind. The monthly payment depends on how many panels you get, depending on how much your yearly electric bill shows it needs. My 14 panels acquires a $95 per month flat rate, locked in electric charge. This was such a huge savings especially after 2020 when rates went up almost double. I couldn’t be happier with this decision.
1 month ago
Reply from Sunrun
We're thrilled you are having a great experience with us, Jesse! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Dec. 18th, 2024
Verified Customer
Review Source
Lori Johns
We did a lot of research before we installed solar. When sunrun came to inspect our roof on our manufactured home they found storm damage that we did not know about at the peak of our roof. There was a 4-ft long opening and they took pictures which they gave to us and we forwarded to our homeowners insurance. My husband and I are senior citizens and we never go on the roof. We would never have known about the damage if not for Sunrun. After we got our roof replaced through insurance sunrun came out and we got 38 panels installed between our home and our detached garage. I am retired and disabled, my husband works from home, we use a lot of electricity during the day. Our comment bill was regularly over $200 a month. Now with sunrun solar we pay $125 to lease the panels and approximately $16 ComEd every month! The money we are saving is amazing! And we are doing something good for the environment as well! Can't say enough good things about our Sunrun solar! Very very satisfied customer!
1 month ago
Reply from Sunrun
Lori, we appreciate you taking the time to share your experience! We are so thrilled to hear that going solar is helping you save money and help lower your electric bill. Our goal is to make going solar easy and enjoyable and we are overjoyed to have you as a valued member of the Sunrun family. Thank you for helping us create a planet run by the sun. Thanks so much!
Dec. 6th, 2024
Verified Customer
Review Source
Gary Wissocki
John C Director of SUNRUN's project management team did an outstanding job on my residence solar installation. I have saved thousands over the last 2 years. I highly recommend SUNRUN and Mr. C for homes that do not have much shade. They determine if your home is worth to YOU the homeowner if it would be worth installing their state of the art solar panel and control system. I recommended a friend but his home which did not have much sunlight at their home roof area, their system would not provide outstanding financial benefits to them. SUNRUN declined to install...Now what company does that?? Outstanding Company with John C at the helm.
1 month ago
Reply from Sunrun
Thanks for your review, Gary! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
Dec. 6th, 2024
Verified Customer
Review Source
George Omeara
SunRun: A shining example of solar excellence from the initial consultation to the final installation, my experience with SunRun has been nothing short of exceptional. I was initially hesitant about switching to solar, overwhelmed by the technical aspects and unsure of which company to trust. SunRun alleviated all my concerns. The entire process was remarkably smooth. My consultant, Tyler R, was incredibly knowledgeable and patient. They thoroughly explained the various options available, tailoring their recommendations to my specific energy needs and budget. There were no high-pressure sales tactics – just honest, informative advice. They answered all my questions, even the repetitive ones, with clear and concise explanations. The installation team was equally professional. They arrived on time, were respectful of my property, and worked efficiently and meticulously. The entire installation was completed within the promised timeframe, and the crew left the site cleaner than they found it. Since the installation, my energy bills have been significantly reduced, exceeding even my initial projections. The SunRun app is user-friendly and provides real-time monitoring of my energy production and consumption. This transparency is incredibly reassuring. Beyond the technical aspects, what truly impressed me was SunRun's commitment to customer service. They were always readily available to answer questions and address any concerns before and after the installation. This level of ongoing support is invaluable. In conclusion, I wholeheartedly recommend SunRun to anyone considering switching to solar energy. Their professionalism, expertise, and commitment to customer satisfaction make them a truly outstanding company. They've not only provided me with clean, affordable energy but also peace of mind. Five stars without reservation!
1 month ago
Reply from Sunrun
George, we truly appreciate you taking the time to share your positive experience with others. We are delighted to hear that Tyler was there to help you every step of the way and was able to explain everything in detail. Thank you for helping us create a planet run by the sun. Thanks
Dec. 6th, 2024
Verified Customer
Review Source
James Hand
I contracted SunRun to install their solar system on my last 2 homes.
The systems have been trouble free and very efficient. My electric bills were reduced to $0.00 and I actually received a pay back for my utility company (PG&E) for the extra energy my systems generated that was fed back into the grid.
The systems required no out of pocket cost as they receive my California Solar Power Incentive to cover the cost of installation. I pay SunRun a very low fixed payment monthly, as the system is leased vs me having to purchase the system.
All needed maintenance is taken care of by SunRun at no cost to me.
Installation only took a day and the technicians were professional, friendly and tidy.
I highly recommend SunRun for the installation of your solar system.
1 month ago
Reply from Sunrun
James, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!
Dec. 2nd, 2024
Verified Customer
Review Source
Like Gao
Everything went well with my Sunrun project, from the initial contract and the final connection to the grid. The field workers were very professional so was the coordinators.
6 days ago
Reply from Sunrun
Like Gao, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!
Jan. 23rd, 2025
Verified Customer
Review Source
Donald Ericksen
The sunrun group did a great job with installing our solar panel ,we have had solar for about four years .maintaince free except a wash every 6 months best decision we made highly recommend the sunrun group
1 week ago
Reply from Sunrun
Thanks for your review, Donald! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
Jan. 21st, 2025
Verified Customer
Review Source
Patti Randall
Pleasantly surprised at how fast and efficient everything went in. We are extremely happy with the power outages because the two batteries were able to last 4 days before they were completely drained. Highly recommend the Sunrun team and their product!
2 weeks ago
Reply from Sunrun
Patti, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience keeping the lights on! Thank you for helping us create a planet run by the sun!
Jan. 13th, 2025
Verified Customer
Review Source
Kelly Lee
Our experience with Sunrun was fantastic! J.J. was so helpful and explained everything throughout the entire process. We were always kept in the loop throughout each step and everyone involved was so helpful. I would gladly refer Sunrun to anyone who is looking to add solar to their home.
2 weeks ago
Reply from Sunrun
Kelly, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!
Jan. 11th, 2025
Verified Customer
Review Source
Bruce Toman
The installation went very smoothly including the upgrade of my central electrical panel. I had no cash outlay until my initial monthly payment. Within 18 months, or so, I had a credit in excess of $5000 with my power provider. Sunrun solar power has been a winner for me and for our environment.
3 weeks ago
Reply from Sunrun
Thanks for your review, Bruce! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
Jan. 7th, 2025
Verified Customer
Review Source
Scott R
Solar is definitely the best way to go! PG&E is getting out of hand and this is the best way to offset their rising prices. I’ve had solar for about 5 years. I plan on adding a few more panels and a battery backup system now!!! Let’s go sun run!!!
3 weeks ago
Reply from Sunrun
We're thrilled you had a good experience, Scott! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Jan. 4th, 2025
Verified Customer
Review Source
Marcus Shepard
My second experience with SunRun was excellent mostly due to my sales representative Heidi M . She gave exceptional customer service/support.She actually sold me my Tesla Powerwall making my set up perfect if there was ever a power outage with Com Ed . I thank you 🙏 Heidi for your assistance with my install.She is truly a great person!
3 weeks ago
Reply from Sunrun
Marcus, we greatly appreciate your positive feedback! It warms our hearts to know that Heidi played a pivotal role in your seamless solar journey. Thank you for contributing to our mission of building a planet run by the sun.
Jan. 3rd, 2025
Verified Customer
Review Source
Nigel Ziyad
I loved the service that I received and I was able to save a lot of money with my solar panels . AK was able to give me an offer that fit my needs and qualifications and I was amazed that he had the determination to make the dream of having solar panels a reality for my home.
3 weeks ago
Reply from Sunrun
Thanks for your review, Nigel! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
Jan. 3rd, 2025
Verified Customer
Review Source
Eric Grayson
Going solar with SunRun has been a game changer for my family and our home. Our rep Eva made it so easy and got us set up in record time. Our electric bill is basically $0. The backup battery has successfully powered our home through dozens of power outages. We got an EV and a home charger, this has helped to dramatically reduce our fuel consumption and save a few hundred dollars a month thanks to the solar array.
There is room for improvement on Sunrun’s customer support side. If they can address this, they will go from great, to a truly exceptional enterprise.
1 month ago
Reply from Sunrun
Eric, we wanted to express our sincere thanks for your review! It brings us immense joy to learn that solar is making a positive impact on your savings. Thank you so much for going solar with us!
Jan. 3rd, 2025
Verified Customer
Review Source
Joseph Harker
I am not a bot and am willing to discuss with anyone interested. Sunrun was amazing in accomplishing what I wanted: I produce my own electricity now!!!!
The options for install were clearly delineated. I was made aware of all possible contingencies.
In the end, I can honestly say that it brings me great joy to produce my own electricity and be free from cost increases associated with most power companies…
In the winter I do have pay in a bit, but paying $0.00 for electricity for 8 months of the year is awesome.
1 month ago
Reply from Sunrun
We're absolutely thrilled to hear about your positive experience, and to hear that going solar is keeping your electric bill low, Joseph! Your feedback means the world to us, and we genuinely appreciate you taking the time to share it. Thank you for being such an integral part of our solar community.
Jan. 3rd, 2025
Verified Customer
Review Source
Paul Sutton
I love my SunRun solar panels. There was no upfront cost. I simply pay SunRun instead of paying my regular bill to Xcel. This was a no increase in cost deal that is getting better as electricity prices increase. The SunRun website keeps track of my system and SunRun is responsible for any hail damage or other problems with the system. I have bought three sunrun systems for my home and investment properties. I have an electric car which is now primarily powered by sunshine. how cool is that? I would advise any homeowner in an area with sun to get a sunrun system.
1 month ago
Reply from Sunrun
This is awesome, Paul! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!
Dec. 23rd, 2024
Verified Customer
Review Source
Doug Wolfe
Our Sunrun experience has been nothing but positive. Sunrun advised us and statused progress every step of the way. We have been on Solar for a year now and have had no problems or issues of concern. Pretty much a seamless installation with no worries since up and running. Oh did I mention, the Sunrun people are awesome, with their knowledge and cordial service. Thanks again Sunrun!!
1 month ago
Reply from Sunrun
Thanks for your review, Doug! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
Dec. 23rd, 2024
Verified Customer
Review Source
George Minerva
Sunrun staff were very educational regarding all the options for our battery installation on our Sunrun panels. We chose to go through Sunrun itself rather than a large box store as Sunrun was willing to install a battery rather than two batteries and additional panels. The installation crew arrived early and completed the job in one day. They were very thorough and worked hard on a very hot day.
1 month ago
Reply from Sunrun
Thanks for your review, George! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
Dec. 18th, 2024
Verified Customer
Review Source
Paul Zartman
I’ve had solar through Sunrun for a few years now and it has been a great decision. My total cost for electric is certainly lower than it was, and that’s the main reason I went solar. Pricing options are plentiful and sized to your electric needs. My salesman, Ben F was SUPER low pressure and very knowledgeable and helped me through the process.
1 month ago
Reply from Sunrun
Thanks for your review, Paul! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
Dec. 17th, 2024
Verified Customer
Review Source
Beverly G Hasemann.
When John T came to explain about Sunrun solar, he took the time to explain everything. When I didn't understand, he explained again. Never rushed us. Was polite and thorough. Made sure all bases were covered. Gave me enough panels so I didn't have to worry about paying electric. Since e I have owned my solar, our house stays so much cooler. Air conditioning runs less. It's efficient and I'm not ruining the environment. As far as I can say, Sunrun is the best. John really knew what he was talking about. Thank you so much. Beverly
1 month ago
Reply from Sunrun
We're delighted to hear that your representative, John, made such a meaningful impact on your solar journey. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thanks you, Beverly
Dec. 17th, 2024
Verified Customer
Review Source
Ruth Sexton
Customer service helped me to figure out why I wasn't getting a savings. I followed their directions and I contacted my energy company since then I've worked with them to correct everything and my solar panels are working great my bills have gone from $400 a month down to 100. I am still working to make them even lower. But what a savings. Thank you to the service people for helping me figure out what was wrong. I am now receiving a substantial savings. I've recommended you over and over again to many people. Overall I am extremely happy with my solar energy.
1 month ago
Reply from Sunrun
Thanks for your review, Ruth! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
Dec. 17th, 2024
Verified Customer
Review Source
Dennis Hawkins
Our customer rep, Tom, was a very knowledgeable and personable guy who was thorough and patient when explaining the program to us. The technicians who installed the system were friendly and worked quickly. The output of the system and the savings that Tom told us we could expect were spot-on. So far, there have been no issues to correct with the system and customer support is always there if we need it.
1 month ago
Reply from Sunrun
Thank you so much for your kind words Dennis! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
Dec. 12th, 2024
Verified Customer
Review Source
Suzanne Becerra
Robert took the time to not only listen to our needs, but also to ask the probing questions regarding future plans in order to determine what would be the best fit for us. We were initially on the fence regarding the Tesla back up battery and I am glad we moved forward with it. In the past year we have had at least four power outages. With the first one we didn't even realize it until a neighbor said something to us. Yes it kicked in that smoothly, like a small blip of a power surge. We have already recommended Sunrun to friends
1 month ago
Reply from Sunrun
Thank you for taking the time to share your experience, Suzanne . We are overjoyed to learn that Robert took the time to help answer any questions and was able to determine what would be the best fit for you. Thank you for being a part of our Sunrun family!
Dec. 12th, 2024
Verified Customer
Review Source
Walter Rozycki
Kate has helped make determination which of the Sunrun programs were the best form my situation. She also helped me through a couple of hurdles. Her knowledge and expertise in her field made my purchase of solar system a complete success. I install Sunrun's panels on 4 of my rentals and and turned on a couple of my friends. Sunrun has the best programs. They save me and my tenants money and we all are part of the bigger picture, being part of the solution to fight climet change. Thank you Kate.
1 month ago
Reply from Sunrun
Walter, we wanted to express our sincere thanks for your review! It brings us immense joy to learn that solar is making a positive impact on you and your tenants. Thank you so much for going solar with us!
Dec. 12th, 2024
Verified Customer
Review Source
Rosemary Stolzenberg
My solar power is optimized by Sunrun. The installation was great and I’m renting the solar system, so any maintenance issues are taken care of by Sunrun. I’m getting credit for power from my solar panels. The costs are much lower over the past year and a half. I took time to hear about Sunrun and review my options, and it’s been a great expo for me and my property.
1 month ago Edited December 16, 2024
Reply from Sunrun
We're absolutely thrilled to hear about your positive experience, and to hear that going solar is keeping your electric bill low, Rosemary! Your feedback means the world to us, and we genuinely appreciate you taking the time to share it. Thank you for being such an integral part of our solar community.
Dec. 12th, 2024
Verified Customer
Review Source
Judith Helgeson
My Sunrun solar panels were installed in May of 2021. Jason and Sunrun took care of all aspects of planning, installation and inspections keeping me updated as it progressed. Since then they have checked in with me every few months to make sure all is running well and answer any questions. I’m very happy with both the savings and security of the panels and happy that I chose Sunrun.
1 month ago
Reply from Sunrun
We greatly appreciate your positive feedback, Judith! It warms our hearts to know that Jason played a pivotal role in your seamless solar journey and continues to check up with you. We hope that you enjoy the full benefits of going solar for years to come. Thanks!
Dec. 12th, 2024
Verified Customer
Review Source
Ryan Bakken
I was approached at Lowe’s for a consult from Sunrun about solar installation. I was interested already so I set up an appointment. From that point on everything has been very well communicated at each step. The panels were installed promptly and look good! It took a while to get through all of the permitting/inspections/etc but the system has been up & running for almost a month now with no issues. Would highly recommend Sunrun A+
1 month ago
Reply from Sunrun
Thank you for taking the time to share your experience, Ryan! We're so happy to hear that you're enjoying your system and were kept informed every step of the way. Thank you for being part of our Sunrun family.
Dec. 12th, 2024
Verified Customer
Review Source
R Greer
I’ve had Sunrun solar for 3 years. I am happy with the service I received. Jared the salesman was courteous, friendly, and helpful. He answered all my questions and also was available if had any further questions. He made me feel comfortable with the process of getting Solar. I am
So happy I went with Sunrun. I am especially enjoying low cost Electric bill including what I pay Sunrun is minimal compared to what other people are paying who don’t have solar.
1 month ago
Reply from Sunrun
We're absolutely thrilled to hear about your positive experience, and to hear that going solar is keeping your electric bill low, R Greer! Your feedback means the world to us, and we genuinely appreciate you taking the time to share it. Thank you for being such an integral part of our solar community.
Dec. 12th, 2024
Verified Customer
Review Source
Iris Prairie
We have gotten many benefits from putting in solar panels. Our electrical bill has gone down I hundreds of dollars and at the end of the year we got reimbursed for the excess solar that we made. This has been a very good experience for us and I am very grateful not to mention the fact that we didn’t pay anything for it initially. We pay a small monthly bill to Sunrun And will sell the house with the solar panels, which will benefit the next homebuyer immensely.
1 month ago
Reply from Sunrun
We're thrilled you are having a good experience with us, Iris! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Dec. 7th, 2024
Verified Customer
Review Source
Marisa Ruiz-Sabater
I’ve been a Sun Run customer for a few years now. From my initial contact with the company, I’ve always experienced a high degree of professionalism by all the employees involved. The equipment was installed promptly and all debris removed promptly. The electrician who connected the solar panels explained everything in detail and answered all my questions. 100% recommended!
1 month ago
Reply from Sunrun
We're thrilled you had a good experience, Marisa! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Dec. 5th, 2024
Verified Customer
Review Source
Karen Tucker
Ten years ago after researching extensively, we chose SunRun to install 21 solar panels on our roof. They have been producing wonderfully since 2014, when solar was relatively new . Our electric bill was consistently next to nothing. We have since retired and have been consuming more electricity because of increased air conditioning use in these unusually hot summers snd just spending more time at home. We decided to have eight additional panels last spring. SunRun’s pricing is very competitive and the quality of their panels is excellent. The panels we had installed are producing as well as the new panels. SunRun handled all the permits and paperwork. The install was completed quickly and cleanly by a professional and skilled crew. I would not hesitate to recommend Sun Run to anyone considering solar.
2 months ago
Reply from Sunrun
Your review brightened our day, Karen! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Thank you for being apart of the Sunrun family since 2014!
Nov. 22nd, 2024
