Sunrun: Read 3,250 User Reviews From Real Homeowners

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Verified Customer

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Sabrina Baca

It took almost 4 years but my meter is running in reverse now which is a good sign. Just have patience. It has to run its course. Hopefully now it will start getting credits

3 months ago

Reply from Sunrun

Sabrina, thank you for sharing your feedback with us and we are happy to hear this! Thank you for helping us create a planet run by the Sun and for choosing us as your solar provider !

Dec. 18th, 2024

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Verified Customer

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Jeffrey Kirton

We enjoyed every part of the process especially your kind and professional installers. And you made every adjustment after installation until we were satisfied!!!!

3 months ago

Reply from Sunrun

Jeffrey, your positive feedback fills us with so much joy! We’re absolutely thrilled to hear that your experience was seamless. Your support fuels our mission to promote solar energy and create a sustainable future. Thank you for being an integral part of our journey!

Dec. 17th, 2024

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Verified Customer

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Micah Patton

Communication throughout the entire process was amazing and the company sales rep Devon was exceptional making sure we understood everything and that the project was on track

3 months ago

Reply from Sunrun

We are so happy to hear that your representative, Micah, played such a crucial role in guiding you through your solar experience. Your feedback is invaluable to us, and we appreciate you taking the time to share your story with others. Having you as part of the Sunrun family brings us immense joy.

Dec. 17th, 2024

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Verified Customer

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Jyoti Drummond

Great solar experience with pricing, solar w battery backup and installation and even painting the pipes the color of the house so everything looks nice. Highly recommend!

3 months ago

Reply from Sunrun

Hi Jyoti, we're thrilled you had a good experience! We appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Dec. 13th, 2024

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Verified Customer

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Christopher Kobel

The product (panels, battery, controller) works as advertised, the installation was relatively pain-free, and the customer service has been responsive.

3 months ago

Reply from Sunrun

Thank you for sharing your experience, Christopher! We're thrilled to hear that you had a seamless installation process and that you're satisfied with our service. If you ever need anything in the future, please don't hesitate to reach out. Thanks!

Dec. 12th, 2024

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Verified Customer

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Frank Kerkemeyer

The installation process was seamless and was executed as explained. Have been using the system for 6 months and it is performing as designed. We are very happy with it.

3 months ago

Reply from Sunrun

Frank, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience with the services we provide. Thank you for helping us create a planet run by the sun!

Dec. 6th, 2024

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Verified Customer

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Megan A

Cole was great educating us on our first solar system in California. It worked so well we contacted Cole again when we moved to Nevada. The solar system is working great here, too.

4 months ago

Reply from Sunrun

This is awesome, Megan! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience in two states! Thanks for going solar with us!

Dec. 2nd, 2024

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Verified Customer

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Tommy Thomas

The Company did an amazing job from start to finish to complete the project. Timetables were pretty accurate and customer communication was very good. My wife and I are very pleased with the choice to go solar.

4 months ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family, Tommy!

Dec. 2nd, 2024

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Verified Customer

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Angel Ramos

Been great having them, I’m not worried about maintenance and I’ve seen a steady production on the panels. The install was solid and fast. And about $100- $380 cheaper than what I would’ve been paying with Edison.

4 months ago

Reply from Sunrun

Thanks for your review, Angel! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Nov. 26th, 2024

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Verified Customer

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Wayne Ayudan

Loved the overall experience from the beginning to end of the process. Was always kept updated throughout the process and employees were very informative and helpful. The work from installation to completion was excellent.

4 months ago

Reply from Sunrun

Thanks for your review, Wayne! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Nov. 22nd, 2024

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Verified Customer

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John Roberts

SUNRUN has always been there to answer questions or resolve my issues. I don’t get that kind of customer support from some other companies. I also enjoy knowing that my calls will not routed to an overseas call center.

4 months ago

Reply from Sunrun

We're thrilled you had a good experience, John! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Nov. 15th, 2024

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Verified Customer

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Douglas C Pence

Product and service of Sunrun is unmatched. We just had them install on a second house and are delighted with the results. Who would be unhappy with saving 500 dollars a month over the summer?

4 months ago

Reply from Sunrun

This is awesome, Douglas! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Nov. 13th, 2024

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Verified Customer

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Ellie Uy

Though we decided to hold off on getting solar right now, still want to thank Jared for assisting us with the consultation. He was honest, helpful and knowledgeable. Highly recommend him.

5 months ago

Reply from Sunrun

Thank you for taking the time to share your experience with Jared. Please consider us in the future if you decide to go solar!

Oct. 29th, 2024

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Verified Customer

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Mariel Ramirez

Pleasant and professional from the beginning of him knocking on the door. Very reassuring and able to have us ease with the information and details of the services provided through Sunrun. He definitely made us believers.

5 months ago

Reply from Sunrun

Mariel, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!

Oct. 29th, 2024

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Verified Customer

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Valerie

It has been fine, I haven't had a need to talk with anyone. For a while I was not able to get on the app but have since been on it. I wish it would show me how much electricity we have generated and how much we have used.

5 months ago

Reply from Sunrun

Valerie, your review brightened our day! We aim to provide you with the best solar service possible, and we're delighted to hear that you had a good experience. Our app team is always taking suggestions for new ideas, we've passed this along to them!

Oct. 29th, 2024

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Verified Customer

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Stephen

Awesome company! Great contact kept us in the loop of the process the entire time. Instllers were professional and did a fantastic job. All Electrical work looks amazing. System functions fantastic. 100% reccomended.

5 months ago

Reply from Sunrun

Stephen, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Oct. 15th, 2024

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Verified Customer

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Chris Shepherd

Like: Sunrun's reporting capabilities so we can see how we are doing. Dislike: Sunrun's customer service help process is cumbersome and it was hard to understand some of the representatives because English was not their primary language. Also, we needed technical support and it took months to resolve.

5 months ago

Reply from Sunrun

Thank you for sharing your feedback, Chris. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to escalate your concerns to look into further . Thanks for choosing us as your solar provider!

Oct. 15th, 2024

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Verified Customer

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Kent

Likes: Very proactive during initial installation and startup. Dislikes: 1. Installer failed to finish bird screen installation and failed to clean up the bird poop, even after they came back to complete installation. 2. Sunrun mistakenly bounced me to the installer to correct a Wi-Fi connection issue. 3. Sunrun hired a rudely aggressive and dishonest marketing firm to try and sell me an add on battery wall. 4. Sunrun told me the rain would keep my solar panels clean. According to two independent roofing / solar inspectors, the panels need to be cleaned annually.

5 months ago

Reply from Sunrun

Thank you for sharing your feedback, Kent. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Oct. 15th, 2024

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Verified Customer

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Bruce

I had a positive experience with the service. Everything went smoothly during the installations, and I was pleased with how well they performed. Overall, I would recommend them based on my satisfaction with their work.

5 months ago

Reply from Sunrun

We're thrilled you had a good experience, Bruce! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Oct. 11th, 2024

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Verified Customer

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Jimmy

I had a great experience overall; everything seemed to work smoothly. However, I was surprised to still receive an electric bill after the sales, which is a bit disappointing. It's close to what I expected, but I thought I wouldn't have any bills at all. Overall, I'm satisfied but with some reservations.

5 months ago

Reply from Sunrun

Thank you for bringing this to our attention, Jimmy. We are so so to hear that your system is not performing as expected. Our team would be more than happy to review your system's performance along with any other specific concerns you have. To address this, please be on the lookout for a private message requesting additional information. Thank you!

Oct. 11th, 2024

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Verified Customer

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Ronald

The experience was quite smooth overall, which I appreciated. However, I did have some concerns that were not addressed at the moment. Overall, while there were positives, I felt some aspects could use improvement.

5 months ago

Reply from Sunrun

Hello Ronald,

My name is Aulana, and I am part of the Social Media team here at Sunrun. I'm following up with you regarding the review you provided, we definitely want to help with your concerns. In order to assist you, can you please provide me with your specific concerns and service address?

Thank You,
Aulana

Oct. 11th, 2024

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Verified Customer

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Cathleen

I had a great experience! Everything went smoothly without any issues, and I'm really happy with the service. Highly recommend it to anyone looking for a hassle-free experience!

5 months ago

Reply from Sunrun

Thanks for your review, Cathleen! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Oct. 11th, 2024

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Verified Customer

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Dennis

I had some initial frustrations with the solar system, feeling like no one was coming to help. However, a technician did come out and addressed a few issues, ensuring everything was working correctly. Overall, the system has been trouble-free since then, so I’m satisfied with the resolution.

5 months ago

Reply from Sunrun

Thank you so much for your kind words, Dennis. We’re delighted to hear that our team was able to resolve the issues you were having with your system. Thank you for taking the time to share your experience with others.

Oct. 11th, 2024

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Verified Customer

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Donald

I had a good experience with the installation, although the hookup took longer than expected. Overall, I'm satisfied and would definitely consider using their services again despite the minor delay.

5 months ago

Reply from Sunrun

Thank you for sharing your story, Donald. Your feedback helps us continue to improve your solar experience, and we apologize that your installation took longer than expected.

Oct. 11th, 2024

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Verified Customer

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Linda

I had a frustrating experience with Sunrun. It took a long time to get everything installed, and they did it incorrectly, leaving me with issues on my roof. I regret choosing them as they haven't completed the project and have left me in the dark. They need to improve customer communication, especially regarding refunds and battery backup options.

5 months ago

Reply from Sunrun

Linda, we are so sorry for this experience and we want to help resolve your concerns as well as provide you with a better experience. Please email us at resolutions@sunrun.com with your service address, name and specific concerns so we can assist you. Thank you!

Oct. 11th, 2024

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Verified Customer

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Karen Wright Ridgely, MD

I had a positive experience overall. The team has been very responsive and proactive when issues arise, always out here working to resolve them. It’s reassuring to know they are dedicated to maintaining quality service.

5 months ago

Reply from Sunrun

Karen, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience with the services we provide. Thank you for helping us create a planet run by the sun!

Oct. 11th, 2024

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Donna

I've been very happy with this service. They truly exceeded my expectations, and I would recommend them to anyone looking for quality and reliability. Excellent experience overall!

5 months ago

Reply from Sunrun

Thanks for your review, Donna! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Oct. 11th, 2024

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Verified Customer

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Jane

I had a good experience with this service many years ago. I would definitely recommend it to anyone looking for quality. Overall, I'm satisfied with my experience and would suggest others give it a try.

5 months ago

Reply from Sunrun

Jane, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Oct. 11th, 2024

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Verified Customer

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Kirk

I had a great experience with the service. They inspected my roof quickly and efficiently, measuring for the panels and completing the installation smoothly. The cleanup was thorough, leaving everything in good order. Overall, it was a nice, hassle-free job!

5 months ago

Reply from Sunrun

Thanks for your review, Kirk! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Oct. 11th, 2024

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Verified Customer

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Anonymous

I had a very smooth experience overall. However, I found that there were no immediate issues or concerns at this time. Overall, my interaction was quick and efficient, but I did not encounter any significant problems.

5 months ago

Reply from Sunrun

Thanks for your review! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Oct. 11th, 2024

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Verified Customer

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Sherry

The installation process was mostly smooth and completed in a day, but communication with the technicians was lacking, leading to some confusion. While I'm satisfied with the installation, I have concerns about my electricity bill being higher than expected. I’d appreciate more long-term information and updates from the company.

5 months ago

Reply from Sunrun

Sherry, thank you for reaching out to us and apologies for the lack of communication you experienced. We would be happy to assist you with your concerns and we will be sending you a direct message to assist you, thank you!

Oct. 11th, 2024

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Verified Customer

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Louis

I had a great experience with the installation of our solar panels. The team was professional and completed the job quickly. The Sunrun representative was particularly impressive. Overall, I highly recommend their services!

5 months ago

Reply from Sunrun

This is great to hear, Louis! Your positive feedback is like a ray of sunshine to us, and we're so happy that you are enjoying your system. Thanks for going solar with us!

Oct. 11th, 2024

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Verified Customer

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Charlene

I had a great experience overall! Everything went smoothly without any issues. I also noticed a reduction in my energy costs, which is a big plus. I'm quite satisfied with the service and how everything was handled.

5 months ago

Reply from Sunrun

Thanks for your review, Charlene! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Oct. 11th, 2024

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Verified Customer

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Diana

I had my installation done recently, and I must say, it was a satisfying experience. I haven't encountered any problems, and overall, my experience has been positive. I'm pleased with how everything turned out.

5 months ago

Reply from Sunrun

Diana, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Oct. 11th, 2024

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Verified Customer

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Yohannes

We love Sunrun solar , but my house now a lot of birds make a nest behind the solar panel because there’s a big space between the solar panel and the roof ( it’s easy to make nest ) , the other house that have the solar panel as well but not from Sunrun there no space , so the birds can’t make a nest . Our roof ‘s dirty n lots of bird feathers flying and on the roof too 😞, That’s our problem .

5 months ago

Reply from Sunrun

Yohannes, we appreciate you reaching out and letting us know about the bird nests behind your solar panels. If there is anything we can assist you with please send your service address to resolutions@sunrun.com. Thank you!

Oct. 11th, 2024

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Verified Customer

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Michael

I have been very happy with my leased solar panels and the energy that they generate. I have had four months of $0 balance due to P G & E this summer. When I have a balance due, the detail pages show that most of the expense is for natural gas, not electricity consumption.

6 months ago

Reply from Sunrun

Thanks for your review, Michael! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Oct. 2nd, 2024

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Verified Customer

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Anthony Camanelli

I just checked my system before writing this, it’s running at full capacity. Living in 115 degrees daily. (Palm Springs), it’s more important than ever to have a company like Sunrun that you trust. I was lucky enough to retire early and without solar, it would be a problem to keep my toes chilly.

6 months ago

Reply from Sunrun

Anthony, thank you for sharing your feedback. We are so happy to hear you are enjoying your system and able to stay chilly during hot seasons. Thank you for helping us create a planet run by the Sun!

Oct. 2nd, 2024

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Verified Customer

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Carol Crist

I absolutely love my sunrun solar! It has saved me thousands of dollars. John guided me to lease the correct amount of panels and I have no PG and E bill since. And I've never had to worry about my A/C bill in this summers extreme heat. Thank you John for being the most patient and (not pushy) representative of Sunrun. Carol C

6 months ago

Reply from Sunrun

Thanks for taking the time to leave a review, Carol! We're so delighted to hear that you're saving money with solar and John was able to help you! We hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Oct. 1st, 2024

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Verified Customer

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Barry

Found Sunrun through COSTCO. Felt that it was an endorsement. Came to the house with a thorough explanation and analysis of our needs. Kept us totally informed, step by step, during install. It's been over 5 years, and I can still call with questions!

6 months ago

Reply from Sunrun

This is awesome, Barry! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Sep. 27th, 2024

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Verified Customer

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Paolo

Loved their customer service, while the process was long because of many bureaucratic steps to get solar running, SunRun was able to alleviate my initial buyer's remorse questions with amazing customer service. Now almost 2 years into the deal, I am saving money, sending referrals, and enjoying SunRun.

6 months ago

Reply from Sunrun

Thanks for your review, Paolo! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Sep. 25th, 2024

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Verified Customer

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Alan

SunRun is a great company with which to work. Our solar system is performing as promised and there have been no issues. I had one interaction with customer support and it was easy and my issue was resolved promptly. I’m very satisfied with SunRun.

6 months ago

Reply from Sunrun

Hi there, Alan! We are thrilled to hear that you had such a positive interaction with our Customer Service Team. It brings us joy to hear that they were prompt and responsive to all your needs. We hope that you enjoy the full benefits of going solar for years to come. Thanks!

Sep. 25th, 2024

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Verified Customer

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Wayne Joseph

The team at sunrun is amazing. From the start with Erik hes knowledgeable and can explain in detail the process and product. After signing...dealing with Chelsea she's amazing. Can't say enough about her. Alex was very prompt on setting up my install. Thank you for all your help ...

6 months ago

Reply from Sunrun

We're thrilled you had a good experience, Wayne! We really appreciate you taking the time to share your feedback on each stage with our team! Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Sep. 17th, 2024

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Verified Customer

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Freddy Beltre

Workers were professional and organized in the way that they work. Great job in cleaning up after themselves. It's only been 24 hours that we've been with the system I think the best review can be given once we get our electricity bill.

6 months ago

Reply from Sunrun

This is awesome, Freddy! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Sep. 16th, 2024

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Verified Customer

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Barbara

Getting our solar panels to help the energy grid and to save us money was a smart and effortless move on our part. Everything went well on the quick installation and now that we have had it for just over a year, we couldn’t be happier. Absolutely no regrets!

6 months ago

Reply from Sunrun

Thanks for your review, Barbara! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Sep. 16th, 2024

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Verified Customer

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Carl

I had a fantastic experience with my Sunrun installation! The design process was seamless, and the installation went smoothly. Since then, I've enjoyed not receiving any PG&E bills. I highly recommend this service to everyone looking to make the switch!

6 months ago

Reply from Sunrun

Carl, we wanted to express our sincere thanks for your review! It brings us immense joy to learn that solar is making a positive impact on your savings. Thank you so much for going solar with us!

Sep. 14th, 2024

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Verified Customer

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Frank

The installation process was seamless and well-executed, with all piping neatly placed in the attic. Overall, my experience has been positive, and my electric bill has remained low, indicating that the system is working effectively. I’m satisfied with the service provided.

6 months ago

Reply from Sunrun

We're absolutely thrilled to hear about your positive experience, and to hear that going solar is keeping your electric bill low, Frank! Your feedback means the world to us, and we genuinely appreciate you taking the time to share it. Thank you for being such an integral part of our solar community.

Sep. 14th, 2024

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Verified Customer

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Katy

I had a fantastic experience with the project! The team was wonderful and very accessible, making the process smooth and enjoyable. The insulation work was thorough, and I've noticed a significant drop in my electricity bills since the completion. Plus, I loved getting blue sunglasses as a bonus, though I wish I could find them now!

6 months ago

Reply from Sunrun

Thanks for your review, Katy! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Sep. 14th, 2024

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Verified Customer

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Charles

I had a great experience with Sunrun! The service was efficient and I appreciated the easy access to our project manager, who was wonderful to work with. Overall, everything went smoothly, and I even got a nice pair of blue sunglasses as a bonus. Highly recommend!

6 months ago

Reply from Sunrun

Charles, your positive feedback fills us with so much joy! We’re absolutely thrilled to hear that your experience was seamless. Your support fuels our mission to promote solar energy and create a sustainable future. Thank you for being an integral part of our journey!

Sep. 14th, 2024

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Verified Customer

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Albert

I had a smooth installation experience overall, though there was a delay due to missing parts. After installation, I noticed a minor leak, but the response was impressive; they sent someone out promptly to fix it. Overall, no hassle and I'm satisfied with the service!

6 months ago

Reply from Sunrun

We're thrilled you had a good experience, Albert! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Sep. 14th, 2024

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Verified Customer

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Claudia

I had a seamless installation experience with no exposed pipes, and everything went as planned. Over the past couple of years, my electric bill has been impressively low, reflecting the efficiency of the system. Overall, I'm very satisfied with the service and performance!

6 months ago

Reply from Sunrun

Thanks for your review, Claudia! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Sep. 14th, 2024

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