Sunrun Reviews
9.9
Overall Score
Verified Customer
Review Source
Kelly Lee
Our experience with Sunrun was fantastic! J.J. was so helpful and explained everything throughout the entire process. We were always kept in the loop throughout each step and everyone involved was so helpful. I would gladly refer Sunrun to anyone who is looking to add solar to their home.
10 months ago
Reply from Sunrun
Kelly, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!
Jan. 11th, 2025
Verified Customer
Review Source
Bruce Toman
The installation went very smoothly including the upgrade of my central electrical panel. I had no cash outlay until my initial monthly payment. Within 18 months, or so, I had a credit in excess of $5000 with my power provider. Sunrun solar power has been a winner for me and for our environment.
11 months ago
Reply from Sunrun
Thanks for your review, Bruce! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
Jan. 7th, 2025
Verified Customer
Review Source
Scott R
Solar is definitely the best way to go! PG&E is getting out of hand and this is the best way to offset their rising prices. I’ve had solar for about 5 years. I plan on adding a few more panels and a battery backup system now!!! Let’s go sun run!!!
11 months ago
Reply from Sunrun
We're thrilled you had a good experience, Scott! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Jan. 4th, 2025
Verified Customer
Review Source
Marcus Shepard
My second experience with SunRun was excellent mostly due to my sales representative Heidi M . She gave exceptional customer service/support.She actually sold me my Tesla Powerwall making my set up perfect if there was ever a power outage with Com Ed . I thank you 🙏 Heidi for your assistance with my install.She is truly a great person!
11 months ago
Reply from Sunrun
Marcus, we greatly appreciate your positive feedback! It warms our hearts to know that Heidi played a pivotal role in your seamless solar journey. Thank you for contributing to our mission of building a planet run by the sun.
Jan. 3rd, 2025
Verified Customer
Review Source
Nigel Ziyad
I loved the service that I received and I was able to save a lot of money with my solar panels . AK was able to give me an offer that fit my needs and qualifications and I was amazed that he had the determination to make the dream of having solar panels a reality for my home.
11 months ago
Reply from Sunrun
Thanks for your review, Nigel! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
Jan. 3rd, 2025
Verified Customer
Review Source
Carrie Makenna
We’ve had our Sunrun system for six years. It’s no fuss, no muss. We never really have to think about it or do anything.
We’re on a lease program, grid-tied to the power company. We’re saving money every month.
Grateful to be part of the renewable energy solution.
11 months ago
Reply from Sunrun
Thanks for your review, Carrie ! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!
Jan. 3rd, 2025
Verified Customer
Review Source
Ryan Guerrero
Sunrun’s top-notch customer service handles everything—from consultation to installation—ensuring a hassle-free experience. With ongoing monitoring and support, their systems perform at peak efficiency. Choosing Sunrun is more than switching to solar; it’s investing in energy independence, financial freedom, and a cleaner future.
11 months ago
Reply from Sunrun
We're thrilled you had a good experience, Ryan! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Jan. 3rd, 2025
Verified Customer
Review Source
Barry Cole
Andrew and Sunrun make trimming your electric bills as easy as making a phone call. You can’t go wrong trusting your solar project to Sunrun, and the friendliness of Andrew, Taylor, and all the other staff at Sunrun is unmatched.
11 months ago
Reply from Sunrun
Thanks for your review, Barry! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
Dec. 23rd, 2024
Verified Customer
Review Source
Frank Higuera
Sunrun did a very nice installation of my Solar System they were very patient with me as I had a ton of questions. The system works great and my electric bill is 0 from pg+e I had 2 Tesla batteries installed and always have power as we have had power outages.
11 months ago
Reply from Sunrun
Thanks for your review, Frank! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
Dec. 23rd, 2024
Verified Customer
Review Source
Susan
Everyone we encountered during the process of inquiry to installment was informed and professional. The data presented was researched in advance and the process was extremely easy for us as the home owner. We look forward to our electrical savings.
11 months ago
Reply from Sunrun
Your review brightened our day, Susan! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!
Dec. 23rd, 2024
Verified Customer
Review Source
Dennis Geller
The installation went smoothly, and we got an updated roof for a very cheap, because Sunrun paid for half of it. And now after I think four years, we basically have zero dollar electric bills from April through November. Why are you waiting to sign up?
11 months ago
Reply from Sunrun
Thanks for your review, Dennis! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
Dec. 23rd, 2024
Verified Customer
Review Source
Janice Averill
I am very satisfied with my decision to go solar with sunrun. My salesperson, Hass, did an excellent job of explaining to me the different options and making sure that I had enough panels to cover my needs. I would recommend sunrun solar to anyone and everyone. I am very excited when I see a huge credit on my electric bill 🥰
11 months ago
Reply from Sunrun
This is awesome, Janice! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!
Dec. 23rd, 2024
Verified Customer
Review Source
Martha Medan
Excellent customer service, quality products, courteous employees and very respectful of my home. I was kept informed of my project status from beginning to end. Scott is very professional, knowledgeable and respectful. I am very happy with my solar.
11 months ago
Reply from Sunrun
Thanks for your review, Martha! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
Dec. 18th, 2024
Verified Customer
Review Source
Yashwant Kolli
The entire experience of getting to know the sunrun solar system, the presentation, discussions with the respective teams and the installation was great. Even the process of getting an issue resolved is also great. The new sunrun mobile app is super helpful with the insights it provides.
11 months ago
Reply from Sunrun
This is awesome, Yashwant! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thank you for going solar with us and for helping us create a planet run by the Sun!
Dec. 18th, 2024
Verified Customer
Review Source
Paulina Diaz
They are professional, friendly and available when you have a concern . All personal are so readily available and no number of questions is too much.
They keeps you informed from start to finish. Once a customer always a customer. I have no regrets with. I highly recommend them especially Daryl D who takes his time to educate you.
11 months ago
Reply from Sunrun
Thank you so much for sharing your positive experience, Paulina! We’re delighted to hear that Daryl, your representative, was able to address all your questions and made the process easy for you! Thanks for choosing us as your solar provider!
Dec. 18th, 2024
Verified Customer
Review Source
Roxana Johnson
Sunrun’s was very easy to work with when we decided to install solar panels. From the application for permits thru installation and having APS come out, everything went smoothly and we couldn’t be happier with how everything came together. Thanks to all the people at Sunrun our experience was very positive and I highly recommend Sunrun!
11 months ago
Reply from Sunrun
Thanks so much for sharing, Roxana! We're so glad to hear that you're loving your system. It's wonderful to see our customers enjoying the benefits of clean energy! If you ever need anything, feel free to reach out. Thanks!
Dec. 17th, 2024
Verified Customer
Review Source
Annie Moore
Sunrun has been a breeze from the beginning! The sales people explain everything thing and answered all our questions without treating us like idiots. The installers were fantastic too! And very swift! I recommend Sunrun to everyone I know!
11 months ago
Reply from Sunrun
Thank you for sharing your feedback, Annie! We are thrilled to hear that our representatives were attentive and able to help answer your questions. Thanks for helping us create a planet run by the sun!
Dec. 17th, 2024
Verified Customer
Review Source
Stephanie Rangel
Sunrun has been so amazing. They have taken care of us every step of the way. Whether it’s been a simple question or a major issue. They have not fallen short of taking care of all our needs. Our expectations in a company have far been exceeded. Thank you sunrun and Fernando!
11 months ago
Reply from Sunrun
We're delighted to hear that your representative, Fernando, made a meaningful impact on your solar journey. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thanks, Stephanie!
Dec. 14th, 2024
Verified Customer
Review Source
Chris Nelson
Super easy process! My solar system went up quick and was turn on in a timely manner. I had an issue with the system right away, but they came out and fixed it immediately. It’s been smooth sailing ever since.. I’ve had the system for about a year and would highly recommended Sunrun if you’re looking for a solar system!!
11 months ago
Reply from Sunrun
Thank you for sharing your positive experience with us, Chris! We're delighted to hear that the installation was seamless and that we were able to resolve your concerns promptly. Your satisfaction is our priority, and we're glad to hear that you appreciate our professionalism and cleanliness. Thank you!
Dec. 12th, 2024
Verified Customer
Review Source
Angel Irizarry
My experience with Lauren and her team was excellent! I was informed about the project every step of the way.
Any concerns that I had were immediately addressed. The team was always accessible and willing to help. Lauren and her teams professionalism made this an easy process for me and my family.
11 months ago
Reply from Sunrun
We greatly appreciate your positive feedback, Angel! It warms our hearts to know that Lauren and her team played a pivotal role in your seamless solar journey. We hope that you enjoy the full benefits of going solar for years to come. Thanks!
Dec. 12th, 2024
Verified Customer
Review Source
Ailwyn Villafane
From day one sun run installation was perfect! The roof installers, the electrician and the sun run staff all were great. The contractors sun run used were very professional and fantastic installation. The staff at sun run were my favorite. The relationship they built with me via phone was like family. Thank you sun run.
11 months ago
Reply from Sunrun
We're thrilled you had a good experience, Ailwyn! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Dec. 10th, 2024
Verified Customer
Review Source
Sharon Saria
Our experiences with Jackie, Adam & Megan have been topnotch! They are all qualified professionals who give good, full and appropriate information regarding their solar product. Their courteous interactions have been very appropriated.
11 months ago
Reply from Sunrun
Sharon, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience with the our employees and the services we provide. Thank you for helping us create a planet run by the sun!
Dec. 10th, 2024
Verified Customer
Review Source
Carolyn
Sunrun people came in and efficiently installed everything in no time. They took care of all the inspections, paperwork, etc. Didn't cost me anything and there was no aggravation from the project. They cleaned up beautifully.
11 months ago
Reply from Sunrun
Thanks for your review, Carolyn! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!
Dec. 9th, 2024
Verified Customer
Review Source
Lora Taylor
Working with Sunrun representatives has been a great experience from beginning to end! From mapping out the number of needed panels, the installation process, and the ongoing service, we couldn’t ask for more! Due to the expertise of everyone involved, our system has generated enough energy to cover our household needs with little to no true-up at the end of each service year. No hidden costs. No surprise expenses at the end. When asked for solar provider recommendations by friends and family, I highly recommend working with Sunrun for a no worry, no hassle purchasing experience!
3 months ago
Reply from Sunrun
Thanks for your review, Lora! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
Aug. 12th, 2025
Verified Customer
Review Source
Laurie Mann-Hart
I put our first system on my 1st house in Placentia, CA and have LOVED it from the start!! Anytime I have had questions they have been there to answer them and if I had a problem, they were right out to fix it... It's wonderful to have Edison pay us for the electricity we produce and don't use. I would do it again and again!
Actually, we put solar from Sunrun on the house in Temecula also. Same experience, nothing bad to say, only praise for the company and staff!!
3 months ago
Reply from Sunrun
We're thrilled you had a good experience, Laurie! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Aug. 12th, 2025
Audry Reid Cypress, TX
One of our neighbors on another block was the first to get solar panels. Made me very curious. I knew nothing of Sun Run. Devan W contacted my neighbor and me to tell us about their product. We ended up agreeing to use Sunrun and the following week he had a crew there at the unbelievable hour of 7 AM to start work. Very knowledgeable, quiet and efficient technicians installed our panels and even cleaned up after themselves completely.
The Sun Run administrative staff contacted us to walk us through contracts and timelines for our house to be completed and start using the solar panels. I am very pleased with everyone I have had contact with. There’s a lot of information given to us, but we were able to have all our questions answered. Two reasons for our interest was the fact that our electricity companies cannot guarantee. We have air conditioning or heating during severe weather conditions. That’s the first thing that sold me on Sun Run. The second reason is because I feel our electric bill is just going up up up and no end in sight and this is one way that we can combat High energy cost on a fixed income.I highly recommend them because I think they’re very capable and the product extremely appealing.
7 months ago
Reply from Sunrun
Thanks for your review, Audry! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!
Apr. 25th, 2025
Review Source
Clark Chaplin
I have appreciated how smoothly the process has gone from the start. Patrick (S) provided excellent customer service and explained the process very thoroughly. Then, working with Kip M to coordinate installation, the level of attention to detail provided a profound sense of reassurance that Sunrun has the interest of the customer in mind. Finally, Ringo S remained in frequent communication through the process of working with my electric utility provider all the way until we were "full go."
Oh yeah, the savings I have seen have also been remarkable. I can say, that receiving a bill from my electric utility provider for the month of late February until late March for $16.91 was awesome!
Thank you Sunrun!
7 months ago
Reply from Sunrun
Thanks for your review, Clark! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
Apr. 7th, 2025
Verified Customer
Review Source
Marisa Ruiz-Sabater
I’ve been a Sun Run customer for a few years now. From my initial contact with the company, I’ve always experienced a high degree of professionalism by all the employees involved. The equipment was installed promptly and all debris removed promptly. The electrician who connected the solar panels explained everything in detail and answered all my questions. 100% recommended!
1 year ago
Reply from Sunrun
We're thrilled you had a good experience, Marisa! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Dec. 5th, 2024
Verified Customer
Review Source
William Kron
We moved to this location and went about investigating adding solar because it worked for us for some time at our former location. I asked four companies to let us know what they could do for us. Sunrun’s presentation was the best. At every point in the acquisition of solar. Sunrun did not disappoint. Professional is the best way to describe how they approached their interactions with us. Our panels have been active fo a few weeks and there have been no “hiccups.” So far, so good. We have no reason to believe that the panels will not perform as promised.
1 year ago
Reply from Sunrun
This is awesome, William! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!
Nov. 21st, 2024
Verified Customer
Review Source
William Roetling
Program basically leases customers the equipment so zero upfront materials cost. Installation was rapid and quite thorough. Sunrun monitors the system and sends support for any issue. Sunrun has been great and I’ve recommended them to many people. Definitely get the battery option. There was a neighborhood black out and I didn’t notice except for an initial flickering light. Go solar!
1 year ago
Reply from Sunrun
Thanks for your review, William! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!
Nov. 21st, 2024
Verified Customer
Review Source
Wayne Brown
Sunrun has kept true to every thing they said. Devan V has been exceptional and on top of every obstacle to remove it. The whole organization so far has been 100% perfect. If your thinking of going Solar,call Surun ask for Devan, you will be very satisfied with the exceptional service provided from Devan and Sunruns staff. I will be saving over 700.oo dollars a month on electricity cost. Don't know why I waited so long..
1 year ago
Reply from Sunrun
We're delighted to hear that your representative, Devan, made such a meaningful impact on your solar journey. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thanks!
Nov. 15th, 2024
Verified Customer
Review Source
Gregory Rodriguez
From sales to installation to performance of the equipment I give it top notch review.
Sales presentation covered what to expect, to what is on the horizon on PG&E increasing billing.
Installation was on time covered every step of the upgrade and walked me through the program that monitors the performance of the equipment.
The equipment has been operating without issue. And from my understanding I am now working mainly off the battery system with little to no purchase off the grid.
1 year ago
Reply from Sunrun
We're thrilled you had a good experience, Gregory! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Nov. 13th, 2024
Verified Customer
Review Source
Ernesto Nunez
They all were very professional and respectful at all times, I can tell they are very well trined and they seams to be happy to work for Sunrun, the safety is very high and professional without interfering with my personal life and they hardly ever disturb you from your daily activities, so you can still work from home or do what ever you want, overall a 10 out of 10 company 👍🏻
1 year ago
Reply from Sunrun
Thanks for your review, Ernesto! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
Oct. 29th, 2024
Verified Customer
Review Source
Adam Wilkerson
Tony was my sales rep and he made the entire process simple and smooth. He answered all the questions I had and gave me answers to things I didn’t even think to ask. Sunrun took care of everything from permits to cleanup and inspection and took care of everything with ComEd. I didn’t have to do anything. Getting solar installed has been a fantastic decision and cut my summer bills in half. I’m very happy with the decision.
1 year ago
Reply from Sunrun
Thanks for your review, Adam! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!
Oct. 16th, 2024
Verified Customer
Review Source
Darryl
I had a great experience with the solar installation. Everything was done on time and correctly, with no issues at all. I highly recommend going solar; it's the best decision I made! The representative, Drew Johnson, was excellent, providing a thorough assessment and ensuring I had enough panels. I'm very satisfied, especially since I had a credit last year instead of a true-up!
1 year ago
Reply from Sunrun
We're delighted to hear that your representative, Drew, was a huge help with learning more about going solar and was able to answer any questions you had. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thank you, Darryl!
Oct. 11th, 2024
Verified Customer
Review Source
Christianna
I had a positive experience with the installation, although there were minor concerns about shrubbery protection during roof cleaning. They handled the water cleanup promptly. However, I found transferring to a new homeowner challenging, especially regarding understanding my monthly bill and wattage usage. More clarity on accessing this information would be helpful.
1 year ago
Reply from Sunrun
We're thrilled you had a good experience, Christianna! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Oct. 11th, 2024
Verified Customer
Review Source
Gail
The installation process was concerning due to a lack of communication from the technicians, leaving me unclear about what was happening. However, everything was installed well in the end. I appreciate the updates on their site but would like more long-term information and insurance options. Overall, I would recommend this service, especially with the lease transfer option.
1 year ago
Reply from Sunrun
Gail, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!
Oct. 11th, 2024
Verified Customer
Review Source
Sheila
I had a positive experience with the installation; it was completed in a day and the yard was cleaned up nicely. However, there was a delay with the utility hookup that I couldn't figure out. The system has been trouble-free since then, but I did notice my last bill was higher than expected. Overall, I'm happy with the system and how cool my house is!
1 year ago
Reply from Sunrun
Thanks for your review, Sheila! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had an overall good experience with us. Thanks for doing your part by helping us create a planet run by the sun and if you have any questions or concerns regarding your billing please do not hesitate to reach out to us directly at resolutions@sunrun.com with your concerns and service address. Thank you!
Oct. 11th, 2024
Verified Customer
Review Source
Carol
I recently had an inspection and installation for my solar system, and the process was seamless. The inspection was quick, and I received updates throughout each step. I find it fascinating to see everything come together, and I’m thrilled that I’ve had zero issues since then. Best of all, my electric bill is now nonexistent with our community grid!
1 year ago
Reply from Sunrun
We're thrilled you had an overall good experience, Carol ! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Oct. 11th, 2024
Verified Customer
Review Source
Erika
I had a good experience with the service; they quickly cleaned up water damage and repaired the air conditioning system. However, I was concerned that they didn't protect the shrubbery during the roof cleaning. I also wish there was clearer information on accessing my monthly bill and understanding my wattage usage—it's a bit difficult to find online.
1 year ago
Reply from Sunrun
Thank you for sharing your experience, Erika.Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!
Oct. 11th, 2024
Verified Customer
Review Source
James
In home sales was easy. System installation was quick and professional. System was sized correctly with a couple extra panels for insurance. I pay PG&E "0" dollars during early Spring, Summer, and late Fall months. Very small payments for 3-4 months of Winter for natural gas. 10$ for electricity for those months. Over sizing the system I get credited on my natural gas. My true up fees are "0" $ Completely happy with the system.
1 year ago
Reply from Sunrun
Thanks for your review, James! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
Oct. 2nd, 2024
Verified Customer
Review Source
Patricia
The initial customer service person indicated that she would be available to guide us through the process on an ongoing basis. This was not the case. Her availability ended after installation and set up. When I had questions about how to proceed to qualify and apply for SRECs, and federal and state rebates, she took a "not my job" attitude. This left us to call customer service reps for help on how to proceed. It took many months, after several calls, to finally get someone to assist us. Since then, the customer service reps and the few needed customer service calls have been addressed very well. The Sunrun product itself is working as expected and we are very satisfied.
1 year ago
Reply from Sunrun
Patricia, thank you for sharing your experience with us and thank you for your review. We are so sorry for the difficulties you experienced during your initial customer service experience , we are happy to hear your concerns were resolved and your customer service experience has improved. Thank you for helping us create a planet run by the Sun!
Sep. 27th, 2024
Verified Customer
Review Source
Matthew J Gartner
I had SunRun install a PPA system over for years ago. Since then there have been no issues and the system has saved me a lot of money. It’s relieving knowing I can run my AC in summer without incurring any of the utility peak usage. The one time I had questions and had to reach out they were also prudent and answered my questions without having to escalate even though they were technical.
1 year ago
Reply from Sunrun
We're thrilled you had a good experience, Matthew! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Sep. 27th, 2024
Verified Customer
Review Source
Elizabeth Phillips
Ryan was great. As someone who had been burned by a solar company that went out of business just a year into my 25-year warranty, I was very distrustful of signing another contract. But Ryan took a lot of time with me, broke things down clearly, laying out all the financial details in a way that made sense. And while he was doing so, I never felt pressured to commit.
Thanks so much, Ryan! I look forward to playing a bigger role in saving our planet, and being able to afford more sushi dinners!
1 year ago
Reply from Sunrun
Elizabeth, thank you so much for sharing your experience. We strive to give our customers the best solar experience and this means so much to us that we were able to provide you with a better experience. Thank you for helping us create a planet run by the Sun and welcome to the Sunrun family!
Sep. 24th, 2024
Verified Customer
Review Source
Claudia
From the very beginning of having solar put on our house it was a great experience. Paul the sales rep was awesome, very helpful and pleasant to work with. The installation team was great. Quick at what they do and left everything clean and tidy.
The only negative I have to say, I was told had to be paid off before system could be turned on(was paying in full) then it took Excel Energy almost 8 months to turn it on. Sunrun is a great company to work with.
1 year ago
Reply from Sunrun
We're thrilled you had a good experience, Claudia! We appreciate you taking the time to share your feedback with our teams. Thank you for playing such an important role in our solar community and helping us create a planet run by the sun!
Sep. 19th, 2024
Verified Customer
Review Source
Diego Mendizabal
We had a fantastic experience with Delfino who was not only knowledgeable and professional but also took the time to listen to our needs and deliver a solution that met our expectations.
Having a good experience with a service provider can make all the difference, and it's clear that Delfino went above and beyond to ensure our satisfaction with our solar system. Highly recommend his professional services.
1 year ago
Reply from Sunrun
We're delighted to hear that your representative, Delfino, made such a meaningful impact on your solar journey. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thanks so much, Diego!
Aug. 30th, 2024
Verified Customer
Review Source
Teri Kirk
Quick service, professional, friendly, everything has been done so quick and when the installation was done they were very respectful to my home and clean up
after themselves. Ted has been in contact with from day 1 with everything that is
going to happen. I have been very
impressed with the service. Now hoping to save much money on our electric bill!!
1 year ago
Reply from Sunrun
Thanks for your review, Teri! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
Aug. 21st, 2024
Verified Customer
Review Source
Corey Stoneking
The salesman, Patrick, was knowledgeable and answered all the questions I had about solar. The sign up process was easy and we are awaiting installation. What I like most so far is that the company is not pushy when it comes to sales. I had a few other estimates and the sales team was constantly calling or texting me about a decision. Sunrun presented the information and allowed me the time to make my decision.
1 year ago
Reply from Sunrun
We're delighted to hear that your representative, Patrick, made such a meaningful impact on your solar journey. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thank you, Corey!
Aug. 10th, 2024
Verified Customer
Review Source
Robyn
I haven't had to call Sunrun for any issues, but I'd rate them a 5 because they handled a glitch during installation exceptionally well. Despite a big mistake, they went above and beyond to fix it, showing their dedication to customer care. The whole process took about 9 months, but they kept me informed at every stage and made it smooth. Sunrun's commitment to fixing errors and communicating with customers is why I appreciate their service.
1 year ago
Reply from Sunrun
Thank you for sharing your story, Robyn. Your feedback helps us continue to improve your solar experience. We are happy to hear that our team kept you informed through the entire installation process and was able to fix any issues you were having. Thank you for taking the time to share your experience
Jul. 20th, 2024
Verified Customer
Review Source
Debra
I give them a 5-star rating because they were excellent at keeping me informed every step of the way. Any delays or changes were promptly communicated, making me feel like they had everything under control. The process was very smooth, and I was impressed with their service. Overall, it was a great experience working with this company, especially in sales.
1 year ago
Reply from Sunrun
We're thrilled you had a good experience, Debra! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Jul. 20th, 2024
