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Sunrun Reviews

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9.9

Overall Score

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Martha Medan

Excellent customer service, quality products, courteous employees and very respectful of my home. I was kept informed of my project status from beginning to end. Scott is very professional, knowledgeable and respectful. I am very happy with my solar.

7 months ago

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Reply from Sunrun

Thanks for your review, Martha! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Dec. 18th, 2024

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Yashwant Kolli

The entire experience of getting to know the sunrun solar system, the presentation, discussions with the respective teams and the installation was great. Even the process of getting an issue resolved is also great. The new sunrun mobile app is super helpful with the insights it provides.

7 months ago

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Reply from Sunrun

This is awesome, Yashwant! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thank you for going solar with us and for helping us create a planet run by the Sun!

Dec. 18th, 2024

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Paulina Diaz

They are professional, friendly and available when you have a concern . All personal are so readily available and no number of questions is too much. They keeps you informed from start to finish. Once a customer always a customer. I have no regrets with. I highly recommend them especially Daryl D who takes his time to educate you.

7 months ago

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Reply from Sunrun

Thank you so much for sharing your positive experience, Paulina! We’re delighted to hear that Daryl, your representative, was able to address all your questions and made the process easy for you! Thanks for choosing us as your solar provider!

Dec. 18th, 2024

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Roxana Johnson

Sunrun’s was very easy to work with when we decided to install solar panels. From the application for permits thru installation and having APS come out, everything went smoothly and we couldn’t be happier with how everything came together. Thanks to all the people at Sunrun our experience was very positive and I highly recommend Sunrun!

7 months ago

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Reply from Sunrun

Thanks so much for sharing, Roxana! We're so glad to hear that you're loving your system. It's wonderful to see our customers enjoying the benefits of clean energy! If you ever need anything, feel free to reach out. Thanks!

Dec. 17th, 2024

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Annie Moore

Sunrun has been a breeze from the beginning! The sales people explain everything thing and answered all our questions without treating us like idiots. The installers were fantastic too! And very swift! I recommend Sunrun to everyone I know!

7 months ago

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Reply from Sunrun

Thank you for sharing your feedback, Annie! We are thrilled to hear that our representatives were attentive and able to help answer your questions. Thanks for helping us create a planet run by the sun!

Dec. 17th, 2024

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Stephanie Rangel

Sunrun has been so amazing. They have taken care of us every step of the way. Whether it’s been a simple question or a major issue. They have not fallen short of taking care of all our needs. Our expectations in a company have far been exceeded. Thank you sunrun and Fernando!

7 months ago

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Reply from Sunrun

We're delighted to hear that your representative, Fernando, made a meaningful impact on your solar journey. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thanks, Stephanie!

Dec. 14th, 2024

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Chris Nelson

Super easy process! My solar system went up quick and was turn on in a timely manner. I had an issue with the system right away, but they came out and fixed it immediately. It’s been smooth sailing ever since.. I’ve had the system for about a year and would highly recommended Sunrun if you’re looking for a solar system!!

7 months ago

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Reply from Sunrun

Thank you for sharing your positive experience with us, Chris! We're delighted to hear that the installation was seamless and that we were able to resolve your concerns promptly. Your satisfaction is our priority, and we're glad to hear that you appreciate our professionalism and cleanliness. Thank you!

Dec. 12th, 2024

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Angel Irizarry

My experience with Lauren and her team was excellent! I was informed about the project every step of the way. Any concerns that I had were immediately addressed. The team was always accessible and willing to help. Lauren and her teams professionalism made this an easy process for me and my family.

7 months ago

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Reply from Sunrun

We greatly appreciate your positive feedback, Angel! It warms our hearts to know that Lauren and her team played a pivotal role in your seamless solar journey. We hope that you enjoy the full benefits of going solar for years to come. Thanks!

Dec. 12th, 2024

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Ailwyn Villafane

From day one sun run installation was perfect! The roof installers, the electrician and the sun run staff all were great. The contractors sun run used were very professional and fantastic installation. The staff at sun run were my favorite. The relationship they built with me via phone was like family. Thank you sun run.

7 months ago

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Reply from Sunrun

We're thrilled you had a good experience, Ailwyn! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Dec. 10th, 2024

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Sharon Saria

Our experiences with Jackie, Adam & Megan have been topnotch! They are all qualified professionals who give good, full and appropriate information regarding their solar product. Their courteous interactions have been very appropriated.

7 months ago

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Reply from Sunrun

Sharon, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience with the our employees and the services we provide. Thank you for helping us create a planet run by the sun!

Dec. 10th, 2024

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Carolyn

Sunrun people came in and efficiently installed everything in no time. They took care of all the inspections, paperwork, etc. Didn't cost me anything and there was no aggravation from the project. They cleaned up beautifully.

7 months ago

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Reply from Sunrun

Thanks for your review, Carolyn! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Dec. 9th, 2024

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Cheryl Meakin

One thing I found out about the company is that it had beautiful reviews. That's important to me because if a company is well liked, I am going to go with that company. When I am ready for solar, this company is the one I will choose.

7 months ago

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Reply from Sunrun

We're thrilled you had a good experience, Cheryl! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Dec. 3rd, 2024

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Sara Pierson

The whole process from the initial home visit, site inspection to the installation went smoothly and was quite painless and unobtrusive. The installation has been completed for about a month and I haven’t gotten my first bill as of yet so I’m not sure exactly how to answer the following question.

7 months ago

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Reply from Sunrun

We're thrilled you had a good experience so far, Sara! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Dec. 2nd, 2024

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Allison Burns

My solar panels were installed in 2016, and I’ve had one small issue. The issue was resolved expediently and there have been no issues since. The savings on my electric bill has been great and I am very pleased overall. Thanks Sunrun!

7 months ago

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Reply from Sunrun

We're thrilled you having a good experience, Allison! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Nov. 28th, 2024

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Christina Ellingsworth

Best solar company out there. They always alert me if my solar isn’t performing like it should or when I need to clean my panels. Best purchase I have ever made I have not had an electric bill since I have had sun run. 8 years now

7 months ago

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Reply from Sunrun

Thanks for your review, Christina! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun and for being apart of the Sunrun family for eight years !

Nov. 27th, 2024

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Chase Shafter

Chase and the whole team were very thorough and available with any questions we had. All of our questions were welcomed with an awesome attitude which is nice. Install was fast, done in one day and all the paper work was handled and streamlined nicely. No complaints.

7 months ago

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Reply from Sunrun

This is awesome, Chase! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Nov. 26th, 2024

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Edward Altamirano

Before getting solar panel and a battery back-up I was spending $135 on electricity from September-June and spending $350 a month July and August. After getting solar I pay $108 a month September-June and about $108 plus $100 for additional SCE usage during July and August. I’ve saved over $450 for the year on electricity.

7 months ago

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Reply from Sunrun

Thanks for your review, Edward! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Nov. 21st, 2024

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Charles Strickland

Everything about the Sunrun deal was absolutely wonderful right from the very first moment I met the young man who came to talk to me. He was very clear very concise. Make sure I understood everything and very knowledgeable in his job as well as being a very nice and wonderful person.

7 months ago

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Reply from Sunrun

Hi there, Charles! We are thrilled to hear that you had such a positive interaction with your Sales Representative. We hope that you enjoy the full benefits of going solar for years to come. Thanks!

Nov. 21st, 2024

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Linda

From start to finish Sunrun is there answering your questions maintaining their equipment and following up on everything with trained knowledgeable staff. Using Sunrun for my solar installation was the best choice I made regarding my new home

7 months ago

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Reply from Sunrun

Thanks for your review, Linda! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Nov. 21st, 2024

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Mary Barnhart

Gus was a great sales person that also has this product on his home. That means a ton. Very knowledgeable and friendly. I was kept informed every step of the way, and the installation was a breeze. Would recommend this company to anyone interested in solar.

8 months ago

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Reply from Sunrun

Mary, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Nov. 19th, 2024

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Eugene Koziolek

Customer Review Video

8 months ago

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Reply from Sunrun

Eugene, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Nov. 11th, 2024

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Carmen Martinez

The sales rep who came to my house on the very first visit was so nice and professional explained every thing so clearly and answered all my questions and it was just a lovely experience I felt very comfortable with my options and he made it so easy to decide after he gave me all the options .

8 months ago

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Reply from Sunrun

Carmen, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!

Nov. 14th, 2024

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Robert Zuehlsdorff

Has done everything they said they would and it was installed in 7 hrs with some clean up to finish. Waiting on NVE inspection and we are done. I’m an electrician for last 25 years so I know what to look for when cutting corners the have done a fine job

8 months ago

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Reply from Sunrun

Your review brightened our day, Robert! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Nov. 13th, 2024

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Raymond Garber

I requested an appointment with Sunrun for a possible install of solar for my house as well as a battery backup. Although I decided in the end not to proceed at this time, the agent who came to the house was on time and very knowledgeable about my needs. He explained in very simple terms about the installation and costs involved.

8 months ago

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Reply from Sunrun

Thanks for your review and for sharing your experience, Raymond! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for taking the time to speak with us and considering us as your solar provider!

Nov. 12th, 2024

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Roberto Ceja

We were amazed on how quickly our installation and response was from Sunrun, our representative did an excellent job responding and answering all of our questions and concerns. We will definitely recommend Sunrun and our representative to our friends and family.

8 months ago

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Reply from Sunrun

Thank you so much for sharing your positive experience, Roberto! We’re delighted to hear that your representative was able to address all your questions and made the process easy for you! Thanks for choosing us as your solar provider!

Nov. 8th, 2024

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Lisa Warren

David W. has knowhow and patience. Very personable. Helped a great deal with our 'musts'. We wanted a particular design and David worked with the engineers to ensure that all of our preferences were met. Installation process was smooth. We are 2 years in and very happy with the system.

8 months ago

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Reply from Sunrun

We're pleased to hear about the positive impact your representative, David, had on your solar journey. Your feedback is invaluable, and we appreciate you sharing your experience with others. Thanks so much, Lisa!

Oct. 24th, 2024

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Tami Donrad

I love all the money I save on my pge bill each month. Thank you Sunrun.

2 weeks ago

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Reply from Sunrun

Thanks for your review, Tami! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Jul. 1st, 2025

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Dante Taddei

Excellent customer service very helpful and happy with all the team.

3 weeks ago

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Reply from Sunrun

This is awesome, Dante! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Jun. 27th, 2025

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Peter Yi

Services were very professional. People were kind and attentive.

3 weeks ago

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Reply from Sunrun

Your review brightened our day, Peter! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Jun. 27th, 2025

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Elizabeth Sammons

Love the support, professional representation and overall experience

3 weeks ago

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Reply from Sunrun

We're thrilled you had a good experience, Elizabeth! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jun. 25th, 2025

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Adam Wilkerson

Tony was my sales rep and he made the entire process simple and smooth. He answered all the questions I had and gave me answers to things I didn’t even think to ask. Sunrun took care of everything from permits to cleanup and inspection and took care of everything with ComEd. I didn’t have to do anything. Getting solar installed has been a fantastic decision and cut my summer bills in half. I’m very happy with the decision.

9 months ago

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Reply from Sunrun

Thanks for your review, Adam! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Oct. 16th, 2024

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Darryl

I had a great experience with the solar installation. Everything was done on time and correctly, with no issues at all. I highly recommend going solar; it's the best decision I made! The representative, Drew Johnson, was excellent, providing a thorough assessment and ensuring I had enough panels. I'm very satisfied, especially since I had a credit last year instead of a true-up!

9 months ago

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Reply from Sunrun

We're delighted to hear that your representative, Drew, was a huge help with learning more about going solar and was able to answer any questions you had. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thank you, Darryl!

Oct. 11th, 2024

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Gail

The installation process was concerning due to a lack of communication from the technicians, leaving me unclear about what was happening. However, everything was installed well in the end. I appreciate the updates on their site but would like more long-term information and insurance options. Overall, I would recommend this service, especially with the lease transfer option.

9 months ago

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Reply from Sunrun

Gail, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Oct. 11th, 2024

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Christianna

I had a positive experience with the installation, although there were minor concerns about shrubbery protection during roof cleaning. They handled the water cleanup promptly. However, I found transferring to a new homeowner challenging, especially regarding understanding my monthly bill and wattage usage. More clarity on accessing this information would be helpful.

9 months ago

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Reply from Sunrun

We're thrilled you had a good experience, Christianna! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Oct. 11th, 2024

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Sheila

I had a positive experience with the installation; it was completed in a day and the yard was cleaned up nicely. However, there was a delay with the utility hookup that I couldn't figure out. The system has been trouble-free since then, but I did notice my last bill was higher than expected. Overall, I'm happy with the system and how cool my house is!

9 months ago

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Reply from Sunrun

Thanks for your review, Sheila! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had an overall good experience with us. Thanks for doing your part by helping us create a planet run by the sun and if you have any questions or concerns regarding your billing please do not hesitate to reach out to us directly at resolutions@sunrun.com with your concerns and service address. Thank you!

Oct. 11th, 2024

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Carol

I recently had an inspection and installation for my solar system, and the process was seamless. The inspection was quick, and I received updates throughout each step. I find it fascinating to see everything come together, and I’m thrilled that I’ve had zero issues since then. Best of all, my electric bill is now nonexistent with our community grid!

9 months ago

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Reply from Sunrun

We're thrilled you had an overall good experience, Carol ! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Oct. 11th, 2024

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Erika

I had a good experience with the service; they quickly cleaned up water damage and repaired the air conditioning system. However, I was concerned that they didn't protect the shrubbery during the roof cleaning. I also wish there was clearer information on accessing my monthly bill and understanding my wattage usage—it's a bit difficult to find online.

9 months ago

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Reply from Sunrun

Thank you for sharing your experience, Erika.Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Oct. 11th, 2024

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James

In home sales was easy. System installation was quick and professional. System was sized correctly with a couple extra panels for insurance. I pay PG&E "0" dollars during early Spring, Summer, and late Fall months. Very small payments for 3-4 months of Winter for natural gas. 10$ for electricity for those months. Over sizing the system I get credited on my natural gas. My true up fees are "0" $ Completely happy with the system.

9 months ago

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Reply from Sunrun

Thanks for your review, James! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Oct. 2nd, 2024

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Patricia

The initial customer service person indicated that she would be available to guide us through the process on an ongoing basis. This was not the case. Her availability ended after installation and set up. When I had questions about how to proceed to qualify and apply for SRECs, and federal and state rebates, she took a "not my job" attitude. This left us to call customer service reps for help on how to proceed. It took many months, after several calls, to finally get someone to assist us. Since then, the customer service reps and the few needed customer service calls have been addressed very well. The Sunrun product itself is working as expected and we are very satisfied.

9 months ago

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Reply from Sunrun

Patricia, thank you for sharing your experience with us and thank you for your review. We are so sorry for the difficulties you experienced during your initial customer service experience , we are happy to hear your concerns were resolved and your customer service experience has improved. Thank you for helping us create a planet run by the Sun!

Sep. 27th, 2024

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Matthew J Gartner

I had SunRun install a PPA system over for years ago. Since then there have been no issues and the system has saved me a lot of money. It’s relieving knowing I can run my AC in summer without incurring any of the utility peak usage. The one time I had questions and had to reach out they were also prudent and answered my questions without having to escalate even though they were technical.

9 months ago

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Reply from Sunrun

We're thrilled you had a good experience, Matthew! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Sep. 27th, 2024

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Elizabeth Phillips

Ryan was great. As someone who had been burned by a solar company that went out of business just a year into my 25-year warranty, I was very distrustful of signing another contract. But Ryan took a lot of time with me, broke things down clearly, laying out all the financial details in a way that made sense. And while he was doing so, I never felt pressured to commit. Thanks so much, Ryan! I look forward to playing a bigger role in saving our planet, and being able to afford more sushi dinners!

9 months ago

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Reply from Sunrun

Elizabeth, thank you so much for sharing your experience. We strive to give our customers the best solar experience and this means so much to us that we were able to provide you with a better experience. Thank you for helping us create a planet run by the Sun and welcome to the Sunrun family!

Sep. 24th, 2024

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Claudia

From the very beginning of having solar put on our house it was a great experience. Paul the sales rep was awesome, very helpful and pleasant to work with. The installation team was great. Quick at what they do and left everything clean and tidy. The only negative I have to say, I was told had to be paid off before system could be turned on(was paying in full) then it took Excel Energy almost 8 months to turn it on. Sunrun is a great company to work with.

10 months ago

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Reply from Sunrun

We're thrilled you had a good experience, Claudia! We appreciate you taking the time to share your feedback with our teams. Thank you for playing such an important role in our solar community and helping us create a planet run by the sun!

Sep. 19th, 2024

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Diego Mendizabal

We had a fantastic experience with Delfino who was not only knowledgeable and professional but also took the time to listen to our needs and deliver a solution that met our expectations. Having a good experience with a service provider can make all the difference, and it's clear that Delfino went above and beyond to ensure our satisfaction with our solar system. Highly recommend his professional services.

10 months ago

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Reply from Sunrun

We're delighted to hear that your representative, Delfino, made such a meaningful impact on your solar journey. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thanks so much, Diego!

Aug. 30th, 2024

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Teri Kirk

Quick service, professional, friendly, everything has been done so quick and when the installation was done they were very respectful to my home and clean up after themselves. Ted has been in contact with from day 1 with everything that is going to happen. I have been very impressed with the service. Now hoping to save much money on our electric bill!!

10 months ago

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Reply from Sunrun

Thanks for your review, Teri! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Aug. 21st, 2024

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Corey Stoneking

The salesman, Patrick, was knowledgeable and answered all the questions I had about solar. The sign up process was easy and we are awaiting installation. What I like most so far is that the company is not pushy when it comes to sales. I had a few other estimates and the sales team was constantly calling or texting me about a decision. Sunrun presented the information and allowed me the time to make my decision.

11 months ago

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Reply from Sunrun

We're delighted to hear that your representative, Patrick, made such a meaningful impact on your solar journey. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thank you, Corey!

Aug. 10th, 2024

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Debbie Morris

Very dependable, professional and never disappoint . I would highly recommend SUNRUN for the job

1 month ago

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Reply from Sunrun

Debbie, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!

Jun. 11th, 2025

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Christopher Goleco

Although I wasn't in a hurry for the product, it seemed to take a long time to have it set up.

1 month ago

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Reply from Sunrun

Hi Christopher, we appreciate your feedback and apologize that it took longer than expected to get your system up and running. If there is anything you need assistance with please send us a private message. Thanks!

Jun. 6th, 2025

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Verified Customer

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Lisa Ferraro

Everyone at SunRun were very professional and pleasant. Always on top of it and did a great job!

1 month ago

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Reply from Sunrun

Thanks for your review, Lisa! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 30th, 2025

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Martin Gurnik

Excelente work Very professional and serious company I am very happy and I recommend..!!!

1 month ago

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Reply from Sunrun

We're thrilled you had a good experience, Martin! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 24th, 2025

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Verified Customer

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star star star star star

April L Lindevald Union City, NJ

We wanted to have solar for economics and care of planet, but could not afford a system. Sunrun made it easy to get on board. They assessed our property, and installed panels, which seem to have been maintenance -free for years. Our savings are moderate, but real, but we feel good to be contributing to the effort to shift energy to sustainable sources. Our monthly payments are easily deducted from our bank, and increase in small amounts year by year exactly as promised. Each month we get e-mails clearly describing the efficiency of our system and how much carbon it saves, and any time we have had an issue or question, (such as refinancing our mortgage) we have dealt with cheerful and expert customer service who helped us swiftly. We are very happy with our relationship with Sunrun after some years of signing on. At every step they delivered as promised and offered excellent support.

1 year ago

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Reply from Sunrun

We're thrilled you are having a good experience, April! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Oct. 25th, 2023

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