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Sunrun Reviews

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9.9

Overall Score

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Teri Kirk

Quick service, professional, friendly, everything has been done so quick and when the installation was done they were very respectful to my home and clean up after themselves. Ted has been in contact with from day 1 with everything that is going to happen. I have been very impressed with the service. Now hoping to save much money on our electric bill!!

4 months ago

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Reply from Sunrun

Thanks for your review, Teri! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Aug. 21st, 2024

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Corey Stoneking

The salesman, Patrick, was knowledgeable and answered all the questions I had about solar. The sign up process was easy and we are awaiting installation. What I like most so far is that the company is not pushy when it comes to sales. I had a few other estimates and the sales team was constantly calling or texting me about a decision. Sunrun presented the information and allowed me the time to make my decision.

4 months ago

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Reply from Sunrun

We're delighted to hear that your representative, Patrick, made such a meaningful impact on your solar journey. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thank you, Corey!

Aug. 10th, 2024

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Charles

The service provided was excellent, and everything is functioning well. Despite living in a different area of California, the installation took about 8 months, but I was not present during the process. I suggest investing in the battery backup as it proved valuable during a recent evacuation due to a fire. With the backup, the refrigerator stayed on, ensuring everything worked smoothly despite the circumstances.

5 months ago

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Reply from Sunrun

Thank you so much for your kind words, Charles! We’re delighted to hear that your experience with Sunrun was seamless and satisfying. Thank you!

Jul. 20th, 2024

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Robyn

I haven't had to call Sunrun for any issues, but I'd rate them a 5 because they handled a glitch during installation exceptionally well. Despite a big mistake, they went above and beyond to fix it, showing their dedication to customer care. The whole process took about 9 months, but they kept me informed at every stage and made it smooth. Sunrun's commitment to fixing errors and communicating with customers is why I appreciate their service.

5 months ago

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Reply from Sunrun

Thank you for sharing your story, Robyn. Your feedback helps us continue to improve your solar experience. We are happy to hear that our team kept you informed through the entire installation process and was able to fix any issues you were having. Thank you for taking the time to share your experience

Jul. 20th, 2024

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Shawn

I have been a customer of this solar company for over 10 years and have had a positive experience throughout. Whenever I encountered small issues, their prompt and efficient service team resolved them quickly. I found them to be a top recommended company online, and I believe they truly prioritize customer satisfaction. The system has been reliable, and I have had no major problems. Overall, I highly recommend this company for their excellent service and reliability.

5 months ago

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Reply from Sunrun

Your review brightened our day, Shawn! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Jul. 20th, 2024

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Debra

I give them a 5-star rating because they were excellent at keeping me informed every step of the way. Any delays or changes were promptly communicated, making me feel like they had everything under control. The process was very smooth, and I was impressed with their service. Overall, it was a great experience working with this company, especially in sales.

5 months ago

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Reply from Sunrun

We're thrilled you had a good experience, Debra! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jul. 20th, 2024

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Marquesha

I had a great experience with Sunrun's customer support. The guy who sold it to us was helpful and the process was easy and thorough. I appreciated the drone inspection of our house for panel placement. Adding more panels saved us money, as our previous setup wasn't sufficient. Now, we're saving a lot on our energy bills and even have a negative true-up bill. Overall, I'm happy with our decision to go with Sunrun.

5 months ago

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Reply from Sunrun

Thanks for your review, Marquesha! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Jul. 20th, 2024

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Robert

I am very pleased with the customer service provided by SunRun Solars. I would rate it a 9 out of 10, as there was no room for improvement. The installation process went smoothly, and I am happy with the results. It's a great feeling to see a zero balance on my electric bill and know that they owe me money. I highly recommend SunRun Solars for their excellent service and savings on electricity costs.

5 months ago

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Reply from Sunrun

Thanks for your review, Robert! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Jul. 20th, 2024

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Alan

I had a great experience with the solar company. The installation was over a year ago and since then, I haven't had to deal with customer service. The team was knowledgeable, resolved the issue quickly, and the process went smoothly. The installation was done in a day and they started early in the morning. Overall, I would rate my experience a 5 out of 5.

5 months ago

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Reply from Sunrun

Thank you for sharing your positive experience with us, Alan! We're delighted to hear that our team was there to ensure this was a smooth and seamless process for you! Thank you!

Jul. 20th, 2024

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Delores

I reached out to Sunrun a few months ago to inquire about adding a battery to my solar system. Unfortunately, I never received a response. This lack of communication was disappointing, especially considering the positive experience I had when initially setting up my solar panels. I hope they can improve their customer service in the future to ensure a smoother experience for all clients.

5 months ago

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Reply from Sunrun

Thank you for your interest in our battery solutions, Delores! We are currently working on a retrofit solution for existing customers, as well as expanding our home battery solution to more states. As soon as a retrofit is available, we will let our customers know. If there are any other questions we can answer for you, please reach out to our Solar Advisor Line at (833) 324-5886. Thank you!

Jul. 20th, 2024

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Robby

I recently had a solar panel installation done, and I must say, it was a seamless experience from start to finish. The process was efficient and quick, with everything running smoothly. The team was professional and got the job done in a timely manner. Overall, I am extremely satisfied with the service provided. Highly recommend this solar company for their excellent work and customer service.

5 months ago

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Reply from Sunrun

Thanks for your review, Robby! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jul. 23rd, 2024

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Harriet

I recently had the pleasure of working with Nate W. from the solar company. He was incredibly professional, gentlemanly, and went above and beyond to explain the program clearly. Despite an incomplete roof inspection, the panels were installed and later had to be taken down for a new roof. Overall, I am pleased with the service and believe that investing in solar energy is a wise choice for the future, especially with rising energy prices.

5 months ago

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Reply from Sunrun

Harriet, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Jul. 20th, 2024

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Perry

I had a great experience with this solar company. They were supportive, responsive, and delivered an excellent product as promised. The team assessed my roof, determined the panel placement, and ensured all necessary electrical work was done. They even helped update my gas system to meet requirements. The installation team was professional, efficient, and worked seamlessly. Overall, a competent and professional operation.

5 months ago

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Reply from Sunrun

This is awesome, Perry! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Jul. 23rd, 2024

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Karen

My experience with SunRun has been excellent. After taking over from the previous solar company, they quickly resolved the issues with our solar system that were left unattended. Their representative in our area was proactive and efficient in fixing everything. Overall, I have nothing but praise for SunRun and the positive experience they have provided me with.

5 months ago

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Reply from Sunrun

Thanks for your review, Karen! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jul. 20th, 2024

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Clifford

I recently had solar panels installed and my experience has been great so far. Everything they promised has been delivered, from improved health to lower utility bills. I'm grateful for the positive outcome, especially considering others I know have had bad experiences with different solar companies. Overall, I highly recommend this company for their reliable service and positive results.

5 months ago

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Reply from Sunrun

Clifford, we appreciate you taking the time to share your experience! We are so thrilled to hear that going solar is helping you save money and help lower your electric bill. Our goal is to make going solar easy and enjoyable and we are overjoyed to have you as a valued member of the Sunrun family. Thank you for helping us create a planet run by the sun. Thanks so much!

Jul. 20th, 2024

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Joanne

I must admit that my experience with this solar company has been a bit of a mixed bag. The installation process was smooth and the team was professional and efficient. However, there were some promises made that were not kept, which was disappointing. Despite this, I believe that the company is reliable, with good service and reasonable charges. Overall, I would recommend them to anyone looking to go solar.

5 months ago

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Reply from Sunrun

Thank you for taking the time to share your experience with us, Joanne! We’re thrilled that you had a smooth and seamless process during your installation. Your satisfaction is our top priority and we’re here for you whenever you need us. Thanks again for choosing Sunrun as your solar provider.

Jul. 20th, 2024

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Ramesh

I am giving a high rating to Sunrun because they have consistently provided excellent service. I had their solar panels installed four years ago, and they have been working perfectly ever since. I have had no issues with them at all, and I am very satisfied with their performance. Overall, I highly recommend this company for anyone looking to switch to solar energy.

5 months ago

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Reply from Sunrun

Thanks for your review, Ramesh! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jul. 20th, 2024

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Robert

I had a fantastic experience with SunRun, thanks to the exceptional service provided by representative Nick M. From his honesty and articulateness to his hands-on involvement throughout the process, Nick truly went above and beyond. Despite some initial challenges, the installation went incredibly well, with top-notch quality from the roofers and installers. My wife and I were thrilled with the outcome, and Nick's dedication made all the difference. Highly recommend SunRun for their outstanding service and professionalism.

5 months ago

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Reply from Sunrun

Robert, we truly appreciate you taking the time to share your positive experience with others. We are delighted to hear that Nick, was there to help you every step of the way and was able to explain everything in detail. Thank you for helping us create a planet run by the sun. Thanks!

Jul. 20th, 2024

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Martin

I would rate my experience with SunRun a 4 out of 5. Unfortunately, I had a leak in my roof that took multiple repairs to fix, and now I'm facing another leak. Despite prompt acknowledgment of my claim, the issue was not fully resolved. This may have been a contractor problem rather than SunRun's. The system itself has been running well for 7 years with no issues.

5 months ago

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Reply from Sunrun

We appreciate you letting us know about the roof leak, and we are genuinely sorry for the inconvenience it has caused you, Martin. We will be sending you a private message requesting additional account information so we can look into this for you.

Jul. 23rd, 2024

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Jason

I've been with 5 for many years now and they have been nothing short of amazing. The whole experience has been great, from the initial consultation to the installation. I truly believe that they are a great company, and I highly recommend them to anyone looking to go solar. The team was professional, knowledgeable, and made the whole process seamless. Thank you, 5, for providing exceptional service and helping me make the switch to solar energy!

5 months ago

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Reply from Sunrun

We're thrilled you had a good experience, Jason! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jul. 20th, 2024

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Chanthron

I recently had a solar system installed by this company and I must say, it was a good experience overall. The installation process was smooth and efficient, and the system is working well. However, I did encounter some issues with the customer service, as there were delays in responding to my inquiries. Despite this, I am satisfied with the end result and would recommend this company for solar installations.

5 months ago

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Reply from Sunrun

Thank you for taking the time to share your experience, Chanthron. We are so sorry to hear that you are not satisfied with our Customer Service and our team would love to speak with you further about your concerns. If you are experiencing any issues, please send a message to resolutions@sunrun.com. Thank you!

Jul. 20th, 2024

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Larry

I recently had a solar panel system installed and overall, I've had a positive experience. The only issue I encountered was with the Internet connection, which was quickly resolved once they identified a connector problem on the roof. Since then, the system has been working perfectly. I regularly check to ensure everything is functioning well. Despite a minor hiccup initially, I'm satisfied with the performance of the solar panels.

5 months ago

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Reply from Sunrun

Your review brightened our day, Larry! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Jul. 20th, 2024

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Cheryl

I would rate my experience with this solar company highly, simply because I have never had to call them for any issues. It's been so many years since I first got the solar panels installed, and the process was extremely smooth. They were excellent in their service, causing no interference with my daily routine. The cost savings have been significant, saving us money every month. Overall, I am very satisfied with their services and would highly recommend them to others.

5 months ago

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Reply from Sunrun

Thanks for your review, Cheryl! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Jul. 20th, 2024

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Anonymous

I can't say enough about the exceptional service I received from the team at this solar company. Whenever I needed assistance, they were always available and ready to help. Everything went smoothly without any issues, and the entire experience was fantastic. The best part is that I am now saving money thanks to their services. I highly recommend this company to anyone looking to make the switch to solar energy.

5 months ago

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Reply from Sunrun

Thanks for your review! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Jul. 23rd, 2024

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Judith

I have had my solar panels installed for some time now, and I must say, I have had a flawless experience. From the initial setup to the ongoing use, everything has been perfect. I have never encountered any issues with my system, and it has been a big help to me. The installation process was smooth, and since then, everything has run perfectly. I have not had to call for any assistance, as everything has worked seamlessly. Overall, I am extremely satisfied with my solar panels and would highly recommend them.

5 months ago

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Reply from Sunrun

Thanks for your review, Judith! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jul. 20th, 2024

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James

I highly recommend this solar company because of their excellent service. The installation was smooth and efficient five years ago, and since then, everything has been working perfectly. I have had no complaints, and I am satisfied with the performance of my solar system. Overall, I am very happy with their service and would definitely choose them again.

5 months ago

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Reply from Sunrun

We are happy to hear that the Installation was quick and that everything ran smoothly, James! We appreciate you taking the time to share your experience during this process. Thank you for being part of our Sunrun family!

Jul. 20th, 2024

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Gregory

My experience with SunRun has been mostly positive. While there were communication issues initially, the installations went smoothly and the systems have been working flawlessly. The terms and conditions were flexible, and the customer service was excellent. Despite some pandemic and consolidation impacts, I would still choose SunRun as my first choice. Compared to my neighbors' experiences with other companies, I would rate SunRun as A plus.

5 months ago

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Reply from Sunrun

Thank you for taking the time to share your experience with us, Gregory! We’re thrilled that you had a smooth and seamless process during your installation. Your satisfaction is our top priority and we’re here for you whenever you need us. Thanks again for choosing Sunrun as your solar provider.

Jul. 23rd, 2024

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Janet

I highly recommend Sunrun for their exceptional service in installing our solar panels. Despite some initial difficulties due to property issues and regulations, Sunrun took care of everything without any extra cost to us. My husband, who has experience in similar work, was very pleased with the extra effort they put in to ensure everything was done right. Overall, we are extremely satisfied with Sunrun's dedication and professionalism.

5 months ago

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Reply from Sunrun

Thanks for your review, Janet! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jul. 20th, 2024

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Monty Dawson

Sunrun was extremely professional and did a stellar job. We are are extremely happy with Sunrun.

1 week ago

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Reply from Sunrun

We're thrilled you had a good experience, Monty! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Dec. 12th, 2024

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Echo

Everyone at SunRun is proficient, professional, & gentlemanly. The product is great & has reliable backup support too!

2 weeks ago

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Reply from Sunrun

Thanks for your review, Echo! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Dec. 5th, 2024

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Delannie Wiggins

Customer service was great and they do whatever it takes to get the job done they also answer any questions you have with know problem

1 month ago

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Reply from Sunrun

Your review brightened our day, Delannie! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Nov. 15th, 2024

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Shaneika Cylion

Great first time experience and walked me through the process. Handled everything with permits, installation and inspections.

1 month ago

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Reply from Sunrun

Thank you for sharing your experience, Shaneika! We're thrilled to hear that you had a seamless installation process and that you're satisfied with our service. If you ever need anything in the future, please don't hesitate to reach out. Thanks!

Nov. 15th, 2024

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Patricia Michalski

I am so thankful that I chose SunRun to install my panels. It was the best thing I did. The panels have saved me so much money on my electric bill.

1 month ago

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Reply from Sunrun

Thanks for your review, Patricia! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Nov. 13th, 2024

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Melchor Gorospe

Excellent sales representative very detailed in explaining how solar panels and batteries would help me and answered all my questions to my satisfaction

1 month ago

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Reply from Sunrun

Thanks for your review, Melchor! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Nov. 13th, 2024

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Susan Kadera

The cost benefit analysis was explained very clearly, and any and all questions we asked were answered without any hint of duplicity.

1 month ago

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Reply from Sunrun

Thanks for your review, Susan! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Nov. 11th, 2024

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Joshua Wells

Very friendly. Easy to talk to answer all my questions.They were straightforward on what they expected from me and what to expect from them

1 month ago

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Reply from Sunrun

We're thrilled you had a good experience, Joshua! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Oct. 29th, 2024

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Brandy Ozuna

There customer sercice was great. I am so excited to see the finol project. Also to see how this is going to help me in the long term of it all

1 month ago

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Reply from Sunrun

We're thrilled you had a good experience, Brandy! We appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Oct. 29th, 2024

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Denise Ashton

The people at Sunrun are polite, professional, and helpful. I would recommend this company to anyone interested in solar.

1 month ago

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Reply from Sunrun

This is awesome, Denise! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Oct. 29th, 2024

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Jennifer

The service itself Is great. My only disappointment is that they didn’t install enough panels and when I called to ask them to install more, they told me that they couldn’t because of state rules.

2 months ago

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Reply from Sunrun

Thank you for sharing your experience, Jennifer. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Oct. 15th, 2024

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Calvin

I had a good installation experience, but the follow-up management was lacking. I tried reaching out for support, but no one answered, which was frustrating. Overall, the installation went well, but the communication could definitely improve.

2 months ago

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Reply from Sunrun

Thank you for sharing your your experience, Calvin. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Oct. 11th, 2024

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Anonymous

I had a smooth installation process at home, but my experience with SunRun's customer service afterward has been disappointing. I wish they would focus more on supporting customers after the sale. It's frustrating not knowing when someone will address my concerns.

2 months ago

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Reply from Sunrun

We are so sorry for this experience and we want to help resolve your concerns. Please send us an email at resolutions@sunrun.com with your name, concerns and service address so we can assist you. Thank you!

Oct. 11th, 2024

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Frank

I had a good experience with the installation process; it went smoothly and I was satisfied with the outcome. However, the follow-up management could use improvement, as it seemed to be the source of any issues I encountered. Overall, I'm happy with the service but there's room for enhancement in communication.

2 months ago

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Reply from Sunrun

Thank you for sharing your experience, Frank. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Oct. 11th, 2024

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Jose

The service is still in progress, but overall, everything feels smooth and fine. I appreciate the lack of installation hassle, making it easy to use. While there are some uncertainties, I feel confident that things are on track. I'm looking forward to seeing the final outcome!

2 months ago

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Reply from Sunrun

Hi there, Jose! We are so sorry to hear that it's taking longer than expected to complete your project and we'd be more than happy to look into these delays for you. If you would like additional assistance, please send your service address to resolutions@sunrun.com. Thanks so much!

Oct. 11th, 2024

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Albert

I had a fantastic experience! Everything went smoothly without any issues. I felt really happy throughout, which made the whole process great. Highly recommend!

2 months ago

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Reply from Sunrun

We're thrilled you had a good experience, Albert! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Oct. 11th, 2024

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Nick

I'm really disappointed with my solar panel experience. I was promised savings, but my bills have been higher than expected. The installation took longer than promised, and I feel like I'm spending more money instead of saving. I'm considering removing the panels altogether.

2 months ago

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Reply from Sunrun

Nick, thank you for reaching out to us and apologies that we have not provided you with a positive experience. We want to help resolve your concerns, we will be sending you a direct message to assist you. Thank you!

Oct. 11th, 2024

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Rosemary

Professional trustworthy sales people, great-after-the-sale service. Great system that performs as we were promised. Couldn't be happier with Sunrun or the installation.

2 months ago

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Reply from Sunrun

Rosemary , your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Oct. 2nd, 2024

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Ductuyen

Very upset with the fact that the representative who sold me the product did not disclose the fact that they charge $200 per panel to be removed if work on your roof needs to be done. They said that they will take care of the panels, but never mentioned it would cost money to remove.

2 months ago

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Reply from Sunrun

Ductuyen, thank you for bringing this to our attention. Sincere apologies for the frustration our services have caused you. We want to help resolve your concerns and improve your experience with us. We will be sending you a direct message to obtain additional information to assist you. Thank you!

Oct. 2nd, 2024

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Farida

It's the best money I have ever spent. I am so happy I called Sunrun and did the project with them. Best price, best product and best customer service.

2 months ago

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Reply from Sunrun

This is awesome, Farida! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Oct. 2nd, 2024

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Ana Long

Anthony was extremely friendly, knowledgeable about the subject and very professional as well. Highly recommend Anthony for your energy savings in your future!

2 months ago

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Reply from Sunrun

This is awesome, Ana! Your positive feedback is like a ray of sunshine to us, and we're so happy Anthony could guide you through your solar experience. Thanks for going solar with us!

Sep. 30th, 2024

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leticia bradshaw

The solar panels were installed in a timely manner. The crew did a great job installing and leaving the premises clean. There have been no issues with the system.

2 months ago

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Reply from Sunrun

Thanks for your review, Leticia!Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Sep. 27th, 2024