Sunrun Reviews
9.9
Overall Score
Verified Customer
Review Source
James Elliott
I have save approximately $9,000 to $12,000. I'm also look at going completely solar / off grid system. I'm using the contract system and the replacing problem parts is fix right away. And I'm informed wright away if any problem that my need addressed. Best thing I've done to improve home and saving money.
7 months ago
Reply from Sunrun
Thanks for your review, James! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
May. 2nd, 2025
Verified Customer
Review Source
Phillip Malone
Sunrun is a great solar company to work with. We’ve had them for almost 15 years in total and have had nothing but a great experience with them. From the cost of the panels to the maintenance and service. You won’t regret working with sunrun!
7 months ago
Reply from Sunrun
We're thrilled you are having a great experience, Phillip ! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community for almost 15 years and for helping us create a planet run by the sun!
Apr. 30th, 2025
Verified Customer
Review Source
Stacey Tuck
I am extremely impressed with this company. Every person I have interacted with has been professional, knowledgeable, kind, and prompt. Everything from the sales pitch to scheduling set up and use has been seamless and straightforward.
7 months ago
Reply from Sunrun
We're thrilled you had a good experience, Stacey! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Apr. 30th, 2025
Verified Customer
Review Source
Chris T
The whole experience from the beginning with our rep James F, the admin, the installers and the post install crew were amazing! I haven’t been this pleased with any other home improvement company before - they took care of everything and I was up and running in no time. Couldn’t be happier with his whole process!
8 months ago
Reply from Sunrun
Chris T, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!
Apr. 25th, 2025
Verified Customer
Review Source
Ciprian Radoescu
I have to say that I like the way the job was done , very professional crew.
The seller was very professional , polite and helpful with all my questions.
If you want to give a hand in creating a greener future, you should go ahead and go with SunRun.
8 months ago
Reply from Sunrun
Thank you so much for sharing your positive experience, Ciprian! We’re delighted to hear that our team was able to address all your questions and made the process easy for you! Thanks for choosing us as your solar provider.
Apr. 10th, 2025
Verified Customer
Review Source
Dionicio Ramirez
I recommend Sun Run to whom ever would like to get solar. Sun Run will guide you through step by step and they have really good service fast and easy to set up. Their rates are better and lower than others plus they always have good promotions
8 months ago
Reply from Sunrun
Dionicio, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!
Apr. 7th, 2025
Verified Customer
Review Source
Charles Richburg
The entire Sunrun Team did an excellent job on planning and installation of our solar panels and battery storage system!
We certainly appreciate their quality work and professionalism! Thanks
Satisfied Customer Charles and Jacquelyn
8 months ago
Reply from Sunrun
Thanks for your review, Charles! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
Apr. 7th, 2025
Verified Customer
Review Source
Bob Graham
Everybody at Sunrun has been extremely pleasant and supportive. The services have been exceptional! I lease my equipment and when I had a problem that they discovered the issue was fixed in a timely manner. When my energy needs increased I was able to easily increase my panels. No complaints.
8 months ago
Reply from Sunrun
We're thrilled you had a good experience, Bob! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Apr. 7th, 2025
Verified Customer
Review Source
Walter
After installation, the system has cut our electric bill by 65-70% and during the summer months, from April thru September, we not only pay nothing but are credited by our utility company each month and accumulate a substantial bank of credits that covers costs for about 9 months of the year.
8 months ago
Reply from Sunrun
We're so happy to hear that you're saving money with solar, Walter! Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
Apr. 2nd, 2025
Verified Customer
Review Source
Brian
Very professional and easy to work with. Installation took less than 2 days. I've had the system for over a year now and everything has been great. I save more in the summer than I do the winter but overall, an excellent savings. I highly recommend.
8 months ago
Reply from Sunrun
Brian, we wanted to express our sincere thanks for your review! It brings us immense joy to learn that solar is making a positive impact on your savings. Thank you so much for going solar with us!
Apr. 2nd, 2025
Verified Customer
Review Source
Pamela Sato
When I inquired about putting more panels, Sunrun came out and did a fantastic job!! Now my NV is energy is down to $15-19 a month…especially from March to October—the sun is out more. Customer service is top notch…they made sure I was a happy customer 😄. I would highly recommend them! 👍
8 months ago
Reply from Sunrun
Pamela, we appreciate you taking the time to share your experience! We are so thrilled to hear that going solar is helping you save money and help lower your electric bill. Our goal is to make going solar easy and enjoyable and we are overjoyed to have you as a valued member of the Sunrun family. Thank you for helping us create a planet run by the sun. Thanks so much!
Apr. 2nd, 2025
Verified Customer
Review Source
Allyson Gately
I just love SunRun solar panels. The team was fantastic to work with and gave me a new electrical panel for free- a $1000 value. My solar system this month saved me over $500 compared to this time last year. It is so worth it -I highly recommend you go solar with SunRun
8 months ago
Reply from Sunrun
Thanks for your review, Allyson! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!
Apr. 2nd, 2025
Verified Customer
Review Source
Dennis Curran
I love my new solar system. It's been working for a little over a month now and everything is working great. I got great support from Michelle and the rest of the sunrun team. They regularly communicate during the setup process and check in to see how things are going. Highly recommend
8 months ago
Reply from Sunrun
Dennis, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience with Michelle and the rest of our team. Thank you for helping us create a planet run by the sun!
Apr. 2nd, 2025
Verified Customer
Review Source
Casey Richardson
I heard good things and am familiar with the people that work there
3 weeks ago
Reply from Sunrun
Hey Casey! Thank you for your kind words. We are happy to hear that you have heard good things from other people! If there is anything we can help you with, please let us know. Thanks!
Nov. 26th, 2025
Verified Customer
Review Source
Carol Fish
I have had great customer service since the day Brooke met with us to consider solar with Sunrun. I have had only 2 issues with my system over the last 3 1/2 years and neither issue affected production. Both issues were solved in a reasonable amount of time and customer service has been top notch all along! I would recommend Sunrun to anyone considering switching to solar energy. They are responsive and and easy to work with from the start to finish and beyond. If you work with Brooke D. , you're in good hands!
9 months ago
Reply from Sunrun
Thanks for your review, Carol! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!
Mar. 14th, 2025
Verified Customer
Review Source
Debra Romeo
We love our system that was purchased through Sunrun. We live in Hawaii and have saved so much money. The service has been exceptional! From the beginning with Joni our advisor, to the installation crew and the service crew as well. Dylan was here the other day to fix a small communication link issue and he was super efficient and friendly! Every step we have taken with Sunrun has been five star. I would recommend them to anyone who wants the best service and best price for electricity!!!
9 months ago
Reply from Sunrun
Thanks for your review, Debra! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
Mar. 4th, 2025
Verified Customer
Review Source
Arle Troy Jumalon
The entire process & time-line of initial signing up, until official transition from NV Energy to Sunrun Solar was excellently accomlished, along with highly organized, well coordinated sequential schedulings throughout the process.
Hence our family is extremely grateful & truly appreciative of Mathias, Isabella & entire Sunrun team along the way!!
Again, thanks very much all you guys for guiding us efficiently through solarization state!!
Sincerely,
The Jumalon's,
Troy, Maria & Aedan
10 months ago
Reply from Sunrun
Thank you for sharing your experience, Arle, Maria, and Aedan. We're thrilled to hear that you had a seamless installation process and that you're satisfied with our service. If you ever need anything in the future, please don't hesitate to reach out. Thanks!
Feb. 21st, 2025
Verified Customer
Review Source
Harriett Douglas
I love my solar panels. Someone is always asking how they work They are under the impression they do not work when it is cloudy Tell the men/women to explain this when they are out selling them They also think the monthly payments are too high They don’t stop and think even with the payments they are still paying less I love my panels!!!!
10 months ago
Reply from Sunrun
We're thrilled you are having a good experience, Harriett! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Feb. 12th, 2025
Verified Customer
Review Source
Juan Montiel
I had them over 5 years and they’re an amazing company. Had an issue with my electrical wiring and the agent helped out a lot!!!! Instead of having to pay 5k for upgrading my electrical wiring the agent and their team made it to where I paid only $750. My system has a battery and I can share that when electricity went out on my block due to the snowstorm I was the only one with lights up and running
10 months ago
Reply from Sunrun
Your review brightened our day, Juan! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider!
Feb. 10th, 2025
Verified Customer
Review Source
Juan Wiley Garcia
My experience with Sunrun has been overall very positive. Sales staff was attentive and went into great detail about the system I was getting and potential savings. The energy generated over the 2 years I've had the system has been higher than projected. My Coned electrical bill has been $18-20 USD since Jan 2022 and my home is still running on credit kWh from the first year. Even with the Sunrun bill, I'm still saving a good $2,000 per year in electricity. Support has been good, too.
10 months ago
Reply from Sunrun
Thanks for your review, Juan! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
Jan. 31st, 2025
Verified Customer
Review Source
Greg Nelson Texas
11 months ago
Reply from Sunrun
Thank you for sharing your story, Greg. Your feedback helps us continue to improve your solar experience. We're thrilled Devin was able to help you. If you ever have concerns about your system please do not hesitate to reach out to us. Thank you!
Jan. 21st, 2025
Verified Customer
Review Source
Nedenia Cancel
Would I get solar again? Yes! The only thing is, I wish we got it sooner. The process was so easy from the time of signing the contract to installation. We were so happy with it, we decided to get Solar Batteries a year after our install. I highly recommend Sunrun, they are an amazing company and totally easy to work with all their employees during the install process.
11 months ago
Reply from Sunrun
We're thrilled you had a good experience, Nedenia! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Jan. 11th, 2025
Verified Customer
Review Source
Cori Pardini
We have had SunRun for about 2 years now. From the initial consultation until now we have been extremely happy. Everything was explained clearly and installation was easy. Even when we had a recent issue with a panel they came out quickly and replaced the panel. The app is easy to use to track usage and it’s been amazing when the neighborhood is experiencing an outage we still have our lights on thanks to the backup battery!
11 months ago
Reply from Sunrun
Cori, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you are having a good experience, while helping us create a planet run by the sun!
Jan. 8th, 2025
Verified Customer
Review Source
Raymond Feliciano
Dan went above and beyond to get my panels installed. At one point the electric company wanted me to pay for a transformer which was about $8,000 otherwise I would not be able to get the amount of panels I needed. But after talking with Dan and coming up with some ideas we were able to get all the panels needed installed without having to purchase a transformer. If you’re going to get solar go with SunRun
11 months ago
Reply from Sunrun
Raymond, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!
Jan. 8th, 2025
Verified Customer
Review Source
Purwati Santoso
I love having SunRun installing my solar panel because they do what they promised to do.
They even reimbursed me for relocated my pool heater because it is too close to the panel.
My solar panels work well, they produce more than expected on the good day.
I have enough electricity to use so I don’t need to pay eversource anymore. It’s a relief since eversource’s rate is going up
11 months ago
Reply from Sunrun
Thank you for your review, Purwati! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
Jan. 8th, 2025
Verified Customer
Review Source
Jeffery Nason
Sunrun has been a fantastic partner in our journey to solar power! From the initial consultation to the professional installation and ongoing monitoring, their team has been incredibly knowledgeable and supportive. We're thrilled with the performance of our system and the significant reduction in our energy bills. Sunrun's commitment to customer satisfaction is evident, and we highly recommend them to anyone considering solar.
11 months ago
Reply from Sunrun
Jeffery, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!
Jan. 7th, 2025
Verified Customer
Review Source
Leigh Ann Ratliff
I have had my SunRun solar system since 2018. I leased my panels. Went through 2 inverters in 2018 and 2020. The inverters were replaced. In the early years, SunRun was rapidly expanding and, in my opinion, definitely had room to improve in the customer service area. I’m happy to say that I would now recommend their company. Everyone should have a second chance. SunRun has now become a top notch solar company.
11 months ago
Reply from Sunrun
This is awesome, Leigh! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!
Jan. 7th, 2025
Verified Customer
Review Source
Melissa Thal
Sunrun made the idea of solar panels obtainable. When first considering solar panels, I was intimidated by tax rebates, special forms, installation fees etc Sunrun takes all of that fuss out of the equation. I paid ZERO out of pocket money for a full assessment to find the perfect layout to maximize output and ZERO $ for installation. I've had no problems since install July '23 and am looking forward to years of solar energy.
11 months ago
Reply from Sunrun
Thanks for your review, Melissa! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
Jan. 3rd, 2025
Verified Customer
Review Source
Eric Grayson
Going solar with SunRun has been a game changer for my family and our home. Our rep Eva made it so easy and got us set up in record time. Our electric bill is basically $0. The backup battery has successfully powered our home through dozens of power outages. We got an EV and a home charger, this has helped to dramatically reduce our fuel consumption and save a few hundred dollars a month thanks to the solar array.
There is room for improvement on Sunrun’s customer support side. If they can address this, they will go from great, to a truly exceptional enterprise.
11 months ago
Reply from Sunrun
Eric, we wanted to express our sincere thanks for your review! It brings us immense joy to learn that solar is making a positive impact on your savings. Thank you so much for going solar with us!
Jan. 3rd, 2025
Verified Customer
Review Source
Joseph Harker
I am not a bot and am willing to discuss with anyone interested. Sunrun was amazing in accomplishing what I wanted: I produce my own electricity now!!!!
The options for install were clearly delineated. I was made aware of all possible contingencies.
In the end, I can honestly say that it brings me great joy to produce my own electricity and be free from cost increases associated with most power companies…
In the winter I do have pay in a bit, but paying $0.00 for electricity for 8 months of the year is awesome.
11 months ago
Reply from Sunrun
We're absolutely thrilled to hear about your positive experience, and to hear that going solar is keeping your electric bill low, Joseph! Your feedback means the world to us, and we genuinely appreciate you taking the time to share it. Thank you for being such an integral part of our solar community.
Jan. 3rd, 2025
Verified Customer
Review Source
Paul Sutton
I love my SunRun solar panels. There was no upfront cost. I simply pay SunRun instead of paying my regular bill to Xcel. This was a no increase in cost deal that is getting better as electricity prices increase. The SunRun website keeps track of my system and SunRun is responsible for any hail damage or other problems with the system. I have bought three sunrun systems for my home and investment properties. I have an electric car which is now primarily powered by sunshine. how cool is that? I would advise any homeowner in an area with sun to get a sunrun system.
11 months ago
Reply from Sunrun
This is awesome, Paul! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!
Dec. 23rd, 2024
Nate Jenkins
We have saved a ton of money on electricity since getting the panels and the process couldn't have been easier.
1 week ago
Reply from Sunrun
Nate, we wanted to express our sincere thanks for your review! It brings us immense joy to learn that solar is making a positive impact on your savings. Thank you so much for going solar with us!
Dec. 10th, 2025
Verified Customer
Review Source
Luis Bueno
Sunrun was recommended to us by a good friend, I’m super happy with how the whole went.
1 month ago Edited November 25, 2025
Reply from Sunrun
This is awesome, Luis! Your positive feedback is like a ray of sunshine to us, and we're so happy that you are enjoying your system. Thanks for going solar with us!
Nov. 8th, 2025
Verified Customer
Review Source
Hannah
1 year ago
Reply from Sunrun
We greatly appreciate you taking the time to share your experience with us, Hannah. If there is anything you need assistance with please don't hesitate to send us an email at resolutions@sunrun.com. Thanks!
Dec. 17th, 2024
Verified Customer
Review Source
Jesse Frenette
I couldn’t be happier with the service. From install to 4yrs later. My monthly electric bill comes in with negative amounts which I used as credits in the winter when we don’t collect as much sun. The 25yr full warranty assures me if any damages I can have it fixed or fully replaced, gives me piece of mind. The monthly payment depends on how many panels you get, depending on how much your yearly electric bill shows it needs. My 14 panels acquires a $95 per month flat rate, locked in electric charge. This was such a huge savings especially after 2020 when rates went up almost double. I couldn’t be happier with this decision.
1 year ago
Reply from Sunrun
We're thrilled you are having a great experience with us, Jesse! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Dec. 18th, 2024
Verified Customer
Review Source
Lori Johns
We did a lot of research before we installed solar. When sunrun came to inspect our roof on our manufactured home they found storm damage that we did not know about at the peak of our roof. There was a 4-ft long opening and they took pictures which they gave to us and we forwarded to our homeowners insurance. My husband and I are senior citizens and we never go on the roof. We would never have known about the damage if not for Sunrun. After we got our roof replaced through insurance sunrun came out and we got 38 panels installed between our home and our detached garage. I am retired and disabled, my husband works from home, we use a lot of electricity during the day. Our comment bill was regularly over $200 a month. Now with sunrun solar we pay $125 to lease the panels and approximately $16 ComEd every month! The money we are saving is amazing! And we are doing something good for the environment as well! Can't say enough good things about our Sunrun solar! Very very satisfied customer!
1 year ago
Reply from Sunrun
Lori, we appreciate you taking the time to share your experience! We are so thrilled to hear that going solar is helping you save money and help lower your electric bill. Our goal is to make going solar easy and enjoyable and we are overjoyed to have you as a valued member of the Sunrun family. Thank you for helping us create a planet run by the sun. Thanks so much!
Dec. 6th, 2024
Verified Customer
Review Source
Gary Wissocki
John C Director of SUNRUN's project management team did an outstanding job on my residence solar installation. I have saved thousands over the last 2 years. I highly recommend SUNRUN and Mr. C for homes that do not have much shade. They determine if your home is worth to YOU the homeowner if it would be worth installing their state of the art solar panel and control system. I recommended a friend but his home which did not have much sunlight at their home roof area, their system would not provide outstanding financial benefits to them. SUNRUN declined to install...Now what company does that?? Outstanding Company with John C at the helm.
1 year ago
Reply from Sunrun
Thanks for your review, Gary! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
Dec. 6th, 2024
Verified Customer
Review Source
George Omeara
SunRun: A shining example of solar excellence from the initial consultation to the final installation, my experience with SunRun has been nothing short of exceptional. I was initially hesitant about switching to solar, overwhelmed by the technical aspects and unsure of which company to trust. SunRun alleviated all my concerns. The entire process was remarkably smooth. My consultant, Tyler R, was incredibly knowledgeable and patient. They thoroughly explained the various options available, tailoring their recommendations to my specific energy needs and budget. There were no high-pressure sales tactics – just honest, informative advice. They answered all my questions, even the repetitive ones, with clear and concise explanations. The installation team was equally professional. They arrived on time, were respectful of my property, and worked efficiently and meticulously. The entire installation was completed within the promised timeframe, and the crew left the site cleaner than they found it. Since the installation, my energy bills have been significantly reduced, exceeding even my initial projections. The SunRun app is user-friendly and provides real-time monitoring of my energy production and consumption. This transparency is incredibly reassuring. Beyond the technical aspects, what truly impressed me was SunRun's commitment to customer service. They were always readily available to answer questions and address any concerns before and after the installation. This level of ongoing support is invaluable. In conclusion, I wholeheartedly recommend SunRun to anyone considering switching to solar energy. Their professionalism, expertise, and commitment to customer satisfaction make them a truly outstanding company. They've not only provided me with clean, affordable energy but also peace of mind. Five stars without reservation!
1 year ago
Reply from Sunrun
George, we truly appreciate you taking the time to share your positive experience with others. We are delighted to hear that Tyler was there to help you every step of the way and was able to explain everything in detail. Thank you for helping us create a planet run by the sun. Thanks
Dec. 6th, 2024
Verified Customer
Review Source
James Hand
I contracted SunRun to install their solar system on my last 2 homes.
The systems have been trouble free and very efficient. My electric bills were reduced to $0.00 and I actually received a pay back for my utility company (PG&E) for the extra energy my systems generated that was fed back into the grid.
The systems required no out of pocket cost as they receive my California Solar Power Incentive to cover the cost of installation. I pay SunRun a very low fixed payment monthly, as the system is leased vs me having to purchase the system.
All needed maintenance is taken care of by SunRun at no cost to me.
Installation only took a day and the technicians were professional, friendly and tidy.
I highly recommend SunRun for the installation of your solar system.
1 year ago
Reply from Sunrun
James, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!
Dec. 2nd, 2024
Verified Customer
Review Source
Karen Tucker
Ten years ago after researching extensively, we chose SunRun to install 21 solar panels on our roof. They have been producing wonderfully since 2014, when solar was relatively new . Our electric bill was consistently next to nothing. We have since retired and have been consuming more electricity because of increased air conditioning use in these unusually hot summers snd just spending more time at home. We decided to have eight additional panels last spring. SunRun’s pricing is very competitive and the quality of their panels is excellent. The panels we had installed are producing as well as the new panels. SunRun handled all the permits and paperwork. The install was completed quickly and cleanly by a professional and skilled crew. I would not hesitate to recommend Sun Run to anyone considering solar.
1 year ago
Reply from Sunrun
Your review brightened our day, Karen! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Thank you for being apart of the Sunrun family since 2014!
Nov. 22nd, 2024
Verified Customer
Review Source
Shelley Holden
We had a great experience with Sunrun. Raven, our rep was very knowledgeable and informative. Our project manager, Lindsay, was equally involved. The process was quick and easy; we had our drone inspection on Thursday, got our design plan on Friday, received our initial permit the following Monday and got the system installed that Wednesday. In less than a week we were up and running.
We've been very happy with our solar system. It's come in handy several times during power outages.
I highly recommend Sunrun. A neighbor did a lot of research and found this company to have the best options. So, whether you’re looking to buy or lease a solar system, I encourage you to put Sunrun at the top of the list.
1 year ago
Reply from Sunrun
We're thrilled you had a good experience, Shelley! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Nov. 22nd, 2024
Verified Customer
Review Source
Brenda Airodyer
We recently had solar installed by Sunrun and from the moment we met Chris, to the first time we were able to go off grid, we have been completely satisfied. Using the app to track progress on our project was very helpful and communication has been easygoing.
We opted for enough panels to help produce 20% over our average usage and the extra battery panel. Even now, with the shorter days, we have plenty of stored energy to power our home, complete with A/C & heating unit.
With the low profile panels, they don’t distract from our home’s profile, which was important. Also, Sunrun did NOT add any additional costs and when there was a need for some additions, they covered all costs.
If all of this doesn’t convince you, I now pay half as much for power than I was when connected to the grid.
The only thing I would have done differently is to have contacted Sunrun sooner.
1 year ago
Reply from Sunrun
Thanks for your review, Brenda! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
Nov. 22nd, 2024
Verified Customer
Review Source
Joseph Derry
If you’re even thinking about solar, call these folks and have them tell you the facts. We had a friend who had solar installed by Sun run and he was experiencing big savings. I’ve never been a big fan of solar because I’ve never seen any great results. Well, my friend change my mind completely. Our guy Bruce gave us all the information and we decided to go with their package. Installation went smooth and was professionally done. All the guys who installed were great, and they always let us know what was happening day today. Anytime we had a question , an answer was just a moment away. We were quite comfortable with the entire process. Now that it’s all installed we couldn’t be happier with it and I can check the results on my phone anytime. The savings we are seeing are impressive and I don’t think we could’ve chosen a better company.
1 year ago
Reply from Sunrun
Hi Joseph, we truly appreciate you taking the time to share your positive experience with others. We are delighted to hear that Bruce was there to help you every step of the way and was able to explain everything in detail. Thank you for helping us create a planet run by the sun. Thanks!
Nov. 21st, 2024
Verified Customer
Review Source
badfilmrun78
Sunrun has been an amazing experience from the start. We began our journey with Bob G., Sales Associate, who explained how we could benefit from installing solar on our home. Bob was an all-truth kind of guy who took his time to detail both the solar and Tesla Powerwall products. After the conversation, there was no question, we wanted to commit to solar and follow through with the next steps. Our next Sunrun contact was Gary K, Sales Representative, who kept in close contact throughout the pre/post solar installation. Beginning with our initial appointment, Gary was professional, knowledgeable, and personable; the customer was priority one. Gary contacted us on a regular basis, ensuring our questions were answered and each step of the process was explained thoroughly. We would recommend Sunrun to anyone who is interested in solar or even unsure if its a good fit for them. Once you have spoken to the Sunrun team, you too will be leaving a raving review just like we have.
1 year ago
Reply from Sunrun
Thank you for your review, badfilmrun78! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
Nov. 5th, 2024
Verified Customer
Review Source
Jason Parnes
I got my panels in 2016, and they’ve been great. My only complaint is with SDGE, which does not acknowledge all of the kW I’ve generated and credits me a fraction of what they’re worth. And they don’t allow new battery storage systems with existing solar panels, which is antithetical to CA as a green state. But they need idiots like me to keep paying my bill, even though it should be zero, because 25% of San Diego residents don’t pay their bill or are late with it. Annoying. But not Sunrun’s fault. That said, I have a friend who had an awful experience with Sunrun, but mine was good because I went through Costco, which I would highly recommend - this way Sunrun is forced to do a good job
1 year ago
Reply from Sunrun
Thank you for helping us to create a planet run by the sun, Jason!
Oct. 29th, 2024
Verified Customer
Review Source
April L Lindevald Union City, NJ
We wanted to have solar for economics and care of planet, but could not afford a system. Sunrun made it easy to get on board. They assessed our property, and installed panels, which seem to have been maintenance -free for years. Our savings are moderate, but real, but we feel good to be contributing to the effort to shift energy to sustainable sources. Our monthly payments are easily deducted from our bank, and increase in small amounts year by year exactly as promised. Each month we get e-mails clearly describing the efficiency of our system and how much carbon it saves, and any time we have had an issue or question, (such as refinancing our mortgage) we have dealt with cheerful and expert customer service who helped us swiftly. We are very happy with our relationship with Sunrun after some years of signing on. At every step they delivered as promised and offered excellent support.
2 years ago
Reply from Sunrun
We're thrilled you are having a good experience, April! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Oct. 25th, 2023
Verified Customer
Review Source
Mark
Well, I'm into my third year already and I haven't had any problems with the equipment, it has been working flawlessly. In fact, it seems to be getting better with age. Now I don't know if that's possible, but I tell you what, I've sure been getting a lot of rollover. I've been producing still a lot like crazy, so that's awesome. I've been very happy with the lease agreement and the payments have been more than acceptable. It's been fantastic. I've got 24 panels on my small roof, and I just I love it. It's working out really good. These guys were right on top of everything. Even when I initially had a problem with one of the brackets that held the panel, I needed it trimmed off because it was hanging out a little bit. They came right back, took care of it, no problem.
2 years ago
Reply from Sunrun
Thank you so much for your wonderful review, Mark! We are absolutely thrilled to learn that you are saving money with solar. Our mission is to simplify and enhance your solar journey, and having you as part of the Sunrun family brings us immense joy. Thank you for helping us create a planet run by the sun!
Sep. 29th, 2023
Verified Customer
Review Source
Earle
I think the the the girl who told me about SunRun was very good and she explained everything to me and how much money I would save and that was the right choice. The gentleman came over here, put it up in a speedy time. I think it only took a couple of days. It was great experience. They put it up and and it was not complicated for me to be able to clean it or anything else. It gets pretty clean pretty quick. But I think it could have been a lot easier if they didn't put that white material at the bottom of each panel because it doesn't get cleaned too well. But actually it's very good. I think my roof is going to be have to be done probably in the next two or three years and they're going to have to remove the solar panels. And that's going to be a little costly I think.
2 years ago
Reply from Sunrun
We're thrilled you had a good experience, Earle! We really appreciate you taking the time to share your feedback and use this information to continue to improve your solar experience. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Sep. 29th, 2023
Verified Customer
Review Source
Lori J
Phillip, our SunRun Representative is fantastic, he answered all our questions, he makes sure everything is going good with us, and he even periodically stops by to see how we're doing and how we like our solar. Once they put the solar up, it was fast and it was efficient and they were great about cleaning up anything in the yard. The guys were just superb. We have not had any problems and we're loving our no ComEd bills. We used to pay $250 a month for ComEd, now we don't. They're absolutely trustworthy. I'm very pleased with them and the customer service and the way that they treat us afterwards. We're not just forgotten, they still check up on us. It it's just amazing. It's there, it's not just making a sale and goodbye, you're part of the family.
2 years ago
Reply from Sunrun
We are so happy to hear that your representative, Phillip, played such a crucial role in guiding you through your solar experience. Your feedback is invaluable to us, and we appreciate you taking the time to share your story with others. Having you as part of the Sunrun family brings us immense joy. Thanks so much, Lori!
Sep. 29th, 2023
Verified Customer
Review Source
William
They were very, very informative, supportive and I had already made the decision. So it was a very simple matter of just arranging the installation. The date was selected. I was asked to trim a few branches from some trees that are around my property and their truck with the crew with the equipment arrived and they spent most of the day, installing the panels, getting the battery in, laying the cable the the pipe, the the ductwork for the cables, and mounting the control equipment on the on the side wall. It was a pretty straightforward process. They were very respectful and responsible. I pay 100 bucks a month and I don't have to worry about it.
2 years ago
Reply from Sunrun
Thanks for your review, William! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!
Sep. 29th, 2023
