Sunrun: Read 3,881 User Reviews From Real Homeowners

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Verified Customer

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Maureen Wood

Great customer service. Their support and timely response made what could have been a bad experience, great!

2 weeks ago

Reply from Sunrun

Thanks so much, Maureen! Really glad our team was there to support you and responded promptly anytime you needed help. We appreciate you sharing your experience!

Apr. 9th, 2026

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Verified Customer

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Elaine Hatcher

Friendly and professional employees. Never have had a problem all the years that I had system on my house.

2 weeks ago

Reply from Sunrun

We really appreciate you sharing this, Elaine! It's wonderful to hear that you're enjoying your system and have had no issues in the last few years. Thank you for your review!

Apr. 9th, 2026

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Dustin Van Gilder

Adler is the reason I chose Sunrun, he’s so knowledgeable and did a great job in designing and sizing a system perfectly for our home. I’d give more stars if I could!

1 week ago

Reply from Sunrun

This is awesome, Dustin! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Apr. 10th, 2026

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Verified Customer

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Ritesh Aggarwal

1 month ago

Reply from Sunrun

Thanks for your review, Ritesh! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Mar. 3rd, 2026

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Verified Customer

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Kent Dummert

Haven’t had a reason to complain about them. They installed our service and has cut our bill down to double digits instead of triple digits. Works well.

1 month ago

Reply from Sunrun

It's great to hear that your system is performing well and has cut your bill to the double digits! We appreciate you taking the time to share your feedback and are glad that everything has been working well. Thanks, Kent

Mar. 12th, 2026

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Verified Customer

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Namon Tarpley

Very happy with my Sunrun system. It’s helped keep my energy costs consistent while contributing to a greener planet.

1 month ago

Reply from Sunrun

Namon, we're happy to hear that your system has helped keep your energy costs consistent while supporting a cleaner energy future. Thank you for choosing Sunrun!

Mar. 12th, 2026

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Verified Customer

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Teresa Hilton

Our Sunrun team was awesome. Super communicative, walked us through every step, and made the process very easy! Would definitely recommend!

1 month ago

Reply from Sunrun

Thank you for your kind words, Teresa! We're thrilled to hear our team made the process easy and kept you informed every step of the way. Thank you!

Feb. 20th, 2026

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Verified Customer

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Warner Moy

I like sunrun because it’s easy to deal with company. People have a good knowledge , I don’t have to worry about almost anything.

1 month ago

Reply from Sunrun

Warner, thank you for your kind words! We're so glad you've found us easy to work with and knowledgeable throughout the process. Making solar simple and stress-free is exactly what we aim for.

Feb. 20th, 2026

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Verified Customer

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Ramlall Ramdass

My cousin introduced a few employees from Sunrun. They were very nice and they explain everything to me. I have no problem. It’s a solar install.

1 month ago

Reply from Sunrun

Ramlall, thank you for your kind review! We're happy to hear our team took the time to explain everything clearly and made the process easy for you.

Feb. 20th, 2026

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Adrian M

Dylan was awesome! He made sure to cover all bases and made me feel very comfortable being with Sun Run. If you are looking to get solar, I would advise you go through the process with Dylan. He will make sure you are in the best situation!

1 month ago

Reply from Sunrun

Adrian, we're thrilled to hear Dylan took the time to explain our products and programs and made sure you were comfortable during the entire process. Thank you for recommending Sunrun and for sharing your experience with Dylan.

Mar. 12th, 2026

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Jennifer

I was referred to Khelin back in January 2025 by a friend who previously got solar through him. I've had my solar system on for almost a year already. Thanks to Khelin, I have two Tesla batteries to cover my summer power blackout.

1 month ago

Reply from Sunrun

Jennifer, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!

Mar. 3rd, 2026

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Michelle L

I got solar for my rental property with Khelin back in 2023. My decision to move forward was to help my tenant save money and not rely on the utility company anymore. I was also happy that Sunrun provided free maintenance, repairs, and warranty coverage for my rental property.

1 month ago

Reply from Sunrun

Thanks for your review, Michelle! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Mar. 3rd, 2026

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H. Tang

Khelin helped me get solar in 2023. He was there every step of the way from beginning to end. He came to show me how to use the apps after my solar started working. I already recommended him to a few of my families. I am now enjoying my solar and savings.

1 month ago

Reply from Sunrun

Thanks so much for sharing your feedback, H. Tang! We're thrilled to hear Khelin supported you every step of the way and took the time to show you to to use the app. It's wonderful to know you're saving money by going solar. Thanks!

Feb. 25th, 2026

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Julie Pattee

Nick was awesome to work with. I was skeptical about doing solar for a long time but he was able to guide me through the process. I put my trust in him and he was able to follow through on his promises. I’ve had many solar people come to my door and this time decided to give him a shot. I absolutely love my batteries!

1 month ago

Reply from Sunrun

Thank you, Julie! We're so glad Nick was able to guide you through the process and earn your trust. It's wonderful to hear you're loving your batteries. We truly appreciate you choosing Sunrun. Thanks!

Feb. 25th, 2026

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Verified Customer

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Jonathan Jay

I liked their product and installers where great to work with

6 days ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family!

Apr. 10th, 2026

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Verified Customer

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Wayne Verhagen

I was able to lease and not buy sales person was not pushy

6 days ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family!

Apr. 10th, 2026

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Verified Customer

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Ac Mccullough

Friendly, helpful and my solar system isr running great

6 days ago

Reply from Sunrun

We're thrilled to hear that, Ac! Thank you so much for being part of our Sunrun family!

Apr. 10th, 2026

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Verified Customer

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Shannon Hancock

They made everything easy and were friendly.

1 week ago

Reply from Sunrun

Shannon, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Apr. 10th, 2026

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Verified Customer

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Harold Nelson

Product reliability and customer service

1 week ago

Reply from Sunrun

Thanks for your review, Harold! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Apr. 10th, 2026

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Verified Customer

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Deborah Sharman

The house I bought was already under lease with Sunrun

1 week ago

Reply from Sunrun

That's great to hear, Deborah! If you run into any issues or have questions, please don't hesitate to reach out!

Apr. 7th, 2026

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Sonin

Khelin Young has been a joy to work with. He showed up on time and was very professional. Khelin was very thorough in explaining about Sunrun; how solar and battery works; how much money I can save compared to staying with SCE; the products; and installation process. When the project was completed, he also came out to show me how to use the Sunrun and Tesla battery app. Khelin did everything he said he was going to do for me. I would highly recommend him to everyone who wants the same amazing experience I had.

2 months ago

Reply from Sunrun

Thank you so much for your kind words, Sonin. We're thrilled to hear that you're enjoying your experience with Sunrun. We're especially glad that Khelin was able to provide helpful insights about your system and energy usage! Thanks for being part of our Sunrun family!

Feb. 11th, 2026

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Ruth Diminico

We are happy with the results of having solar and feel Sunrun is proactive in supplying system data, billing is clear, and equipment issues have been resolved in a reasonable about of time. I gave 4/5 stars as I would like to see Sunrun offer existing customers access to new solar plans as they come available. Regarding Brian- We’ve worked with Brian since 2019 as his first North Andover customer, and his dedication has been exceptional from the start. He took the time to answer our many questions, supported us through complicated billing issues during the pandemic, and—six years later—still picks up the phone when we need help. Choosing Brian means choosing someone who truly stands behind his work with trust, integrity, and ongoing support.

2 months ago

Reply from Sunrun

Thank you for your review, Ruth! We appreciate you sharing your feedback about wanting new solar plans. We're delighted to hear that Brian, made such a meaningful impact on your solar journey and that you're still in touch to this day. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. Thanks!

Feb. 6th, 2026

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SHONICA EDWARDS

We added an additional solar system with backup batteries starting in late 2024, and there was back and forth with the City of Pomona during the process. Austin Monte gave us real peace of mind throughout and stayed on top of everything to make sure the project was completed successfully. Trenching work was needed, and Austin helped out greatly with the cost, which we truly appreciated. The system is finally up and running, and we’re excited for the peace of mind from the backup batteries and protection from Edison’s increasing rates. Thank you, Austin, for not leaving us hanging!

2 months ago

Reply from Sunrun

Thank you for taking the time to share your experience with us, Shonica. We're so glad to hear that your transition to solar was seamless and that adding a backup battery has given you peace of mind. Thank you for sharing your story with us!

Feb. 6th, 2026

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Nelson Fermaint

The account name is in my son's name... My name is Linda. OMG, I had the most enlightening experience with Karina she was VERY informing and told me a number of things on how my system is working! She took her time and went over ALL the inside info on how to use the Tesla Ap and what information I needed to do to keep from higher costs. She's not only very knowledgeable but she's very personable as well. Well done Karina!!

2 months ago

Reply from Sunrun

Thank you so much for sharing your positive experience, Linda! We’re delighted to hear that Karina took the time to explain your system and was able to address all your questions . Thanks for choosing us as your solar provider!

Feb. 6th, 2026

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Daysi Orellana

I ended up going solar thanks to Anna P. I hesitated for months because I did my research and a lot of solar customers were not happy about it. Anna reached out to me and answered all of my questions ( I had a LOT of questions). She took the time to explain how it works, the benefits and how this would work for the years to come. I was able to learn as much as I could about the process. My system was activated on December 2025. At this moment everything is working fine. Im just waiting for summer time and hoping that there will be no issues with the use of the ACs.

2 months ago

Reply from Sunrun

Thanks for your review, Daysi! We're so happy to hear that you had a good experience with Anna! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Feb. 4th, 2026

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Isela Tapia

My husband and I appreciate Austin M. so much! Not a pushy salesman at all. He takes the time to understand what you are looking to accomplish, then he see’s the options that may suit you best to solve what you are in need of. I have recommend him to my neighbors, they all are happy with their experience as well! If you want to avoid Edison’s increasing rates and not deal with having no power at home during Edison’s frequent outages, he is your solar guy!

2 months ago

Reply from Sunrun

We greatly appreciate your positive feedback, Isela! It warms our hearts to know that Austin played a pivotal role in your solar journey and clearly explained the benefits of our solar and battery options that best suit your needs. Thank you for contributing to our mission of building a planet run by the sun.

Jan. 28th, 2026

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Juan Hidalgo

I live in Jurupa Valley and I already have an existing solar system. Aus M. did an amazing job walking me through how adding additional panels and batteries would solve my Edison issues. He explained everything clearly and made it easy to understand how this upgrade would protect me from Edison’s constantly increasing rates and ongoing power outages. Excited for my 3 back up batteries (Tesla). I recommend him, he’s not a regular salesman. He’s very friendly and outgoing. He’s invited to the next carne asada family event!

2 months ago

Reply from Sunrun

Hi Juan, thank you so much for the wonderful feedback. We're thrilled to hear that you've had such a positive experience with Aus and that he was able to explain the benefits of adding backup batteries to your system. Thank you for sharing your experience with us!

Jan. 28th, 2026

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Gabriel Enriquez

We got referred by a friend and met with Austin to talk about our solar options. He was so quick to respond and set up a meeting with us to see what the best options were. Austin was phenomenal to work with, got us a great plan to not only put solar in but get batteries to store extra energy. He was thorough in helping us with the whole process, from planning, install, permits, and getting the app up and running. Definitely made the whole process smooth and easy.

2 months ago

Reply from Sunrun

Gabriel, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that Austin played a huge role in making the process seamless for you. Thank you for helping us create a planet run by the sun!

Jan. 22nd, 2026

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Verified Customer

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Lela

Mr. Gabriel Valdez— He exhibited professionalism, care, attentiveness, and commendable character. All the aspects I requested were considered meticulously. The work was executed to a high standard, efficiently and professionally, including the installation, ensuring my complete peace of mind. THANK YOU MR. VALDEZ

5 months ago

Reply from Sunrun

We greatly appreciate your positive feedback, Lela! It warms our hearts to know that Gabriel played a pivotal role in your seamless solar journey. We hope that you enjoy the full benefits of going solar for years to come. Thanks!

Nov. 8th, 2025

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Verified Customer

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Mike Metzger

They were very upfront and professional , their follow-up was phenomenal

1 week ago

Reply from Sunrun

Thank you for sharing your positive experience, Mike! We're really happy to hear that you found our staff upfront and professional and that you felt our follow-up has been exceptional. Thanks, Mike!

Apr. 7th, 2026

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Lorrie Koahou

I had an amazing experience working with Austin M. for my solar installation! He was incredibly knowledgeable and patient throughout the entire process, answering all my questions and ensuring I understood every step. One of the things I appreciated most was how he really took the time to explain the benefits of adding backup batteries to my solar system. Living in a neighborhood where power outages happen frequently, knowing I’ll have reliable power even during those times has given me so much peace of mind. Austin made the whole experience smooth and stress-free, and I couldn’t be happier with my decision to go solar. Highly recommend him to anyone looking to make the switch!

3 months ago

Reply from Sunrun

Hi Lorrie, thank you so much for the wonderful feedback. We're thrilled to hear that you've had such a positive experience with Austin and that he was able to explain the benefits of adding backup batteries to your system. Thank you for sharing your experience with us!

Jan. 6th, 2026

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Vanessa Parker

I am incredibly grateful for the outstanding service. I received from my solar sales representative, Austin Monte. From start to finish, Austin went above and beyond to make sure everything was handled smoothly and in my best interest. I had a settlement bill with edison that I was stressed about, and Austin stepped in and helped get it fully resolved by ensuring what I owed was covered on top of that, he thoughtfully redesigned my system by adding more solar panels and backup batteries to account for my increased nighttime usage from Edison. Now I feel completely secure knowing my home is protected from future power outages and rising utility costs. Austin was knowledgeable, transparent and genuinely cared about finding the right solution for my situation, not just making a sale. I truly appreciate his dedication, expertise and would highly recommend awesome to anyone considering solar. He made the entire process easy.And gave me real peace of mind.

3 months ago

Reply from Sunrun

We're delighted to hear that your representative, Austin, made such a meaningful impact on your solar journey. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thanks, Vanessa!

Dec. 19th, 2025

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Verified Customer

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Javier CV

I’m very pleased with all aspects of the installation process. From the moment I spoke with Rebecca, then the people on site, and of course, Jennifer were fantastic. There were a couple of hiccups with the township and utility company that delayed the process and so I just got the system up and running, but that had nothing to do with Sunrun. You guys did great. You have an awesome team.

7 months ago

Reply from Sunrun

Javier, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Sep. 18th, 2025

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Verified Customer

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Brenda Ramsey USA

7 months ago

Reply from Sunrun

Thanks for your review, Brenda! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Sep. 14th, 2025

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Verified Customer

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Linda Monteferrante

This is one of the best decisions of my life. Living in the High Desert my electric bills could be $300 or $400 a month. After getting solar I know exactly what I pay which is considerably less! I’m so happy I made this decision The team of people I worked with were wonderful and available to me without the process. On top of this, at the end of the year, the electric company pays me a bit because they used my solar!

7 months ago

Reply from Sunrun

Your review brightened our day, Linda! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Sep. 14th, 2025

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Verified Customer

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Judy Sexton

I have had my solar for several years now and have to say it was one of my best decisions. Sun Run and its representative were first rate from start to finish. Their technicians were on time and did an excellent job. They took all of my needs into consideration and I so enjoy the benefits of solar and the decrease in my electric bill from SDGE who continue to increase costs. I am a happy SunRun customer

7 months ago

Reply from Sunrun

Thanks for your review, Judy! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Sep. 14th, 2025

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Verified Customer

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Shaoqiang Dong

Sunrun installed solar panel on our roof in Woburn about 3 years ago. This year (2025) we decided to install more panel. The Sunrun teams did a good job from design, planning to installation and activation. Each team is managed by different managers and they keep us informed about the progress and what and when to expect next step. When I have question I call the customer support, most time I get response in reasonable time. Thanks for the team for the work.

7 months ago

Reply from Sunrun

We're thrilled you had a good experience, Shaoqiang! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Aug. 29th, 2025

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Verified Customer

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Kent Ahue

From beginning to end the process was exceptional. Although you work with various agents each agent's follow up and contact through the process is top of the line. As the process is lengthy? They maintain contact through email, text, phone calls, etc. To make sure you are aware of the process at the moment. Their customer service is A+ and it's hard to find these days. Mahalo, Sunrun

7 months ago

Reply from Sunrun

Thanks for your review, Kent! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Aug. 29th, 2025

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Verified Customer

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Loyce F

I recently added 10 additional solar panels to my current panels. The staff were friendly and knowledgeable and made the process easy. Having Spanish tiles, a new roof needed to be installed done by a wonderful company and a new electrical box was installed. I also added two batteries. I was notified each time as the process started and as it was coming to completion. Everyone was respectful of my property, myself and my home. Would I recommend, yes, so if you decide to have panels added or installed for the first time, call them you won't be disappointed.

7 months ago

Reply from Sunrun

Thanks for your review, Loyce! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Aug. 28th, 2025

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Verified Customer

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Brenda Ramsey

I love sun run! I pay SCE maybe $10 2-3 times a year. Have had no issues at all with my product. Customer Support has been fantastic although I don’t have to call them hardly ever. I just wish that as an existing customer I could get what a new customer get and that is a back up generator. I just can’t afford the $12,000 to purchase one otherwise I would strongly recommend anybody go with Sun Run

7 months ago

Reply from Sunrun

We're thrilled you had a good experience, Brenda! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Aug. 27th, 2025

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Verified Customer

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Joseph Lacasse

I have not been disappointed with my system. We are putting it to the test starting this year in advance. I plan for an air conditioning system, which we installed this year. it is a heat pump system. We did not use the heat this year, but will probably be using it by the end of this year and the beginning of next year. My hope would be to still by the end of the year have been able to have credits.

7 months ago

Reply from Sunrun

Joseph, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Aug. 27th, 2025

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Verified Customer

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Yannis Semertzidis

Anthony explained everything the company offered in clear, simple terms, so there were no surprises or hidden details I didn’t know to ask about. From the very beginning, I knew exactly what to expect—and Sunrun delivered even more than they promised. They handled all the legwork, including permits, and the installation crew was extremely professional. The entire process went exactly according to plan, exceeding both my expectations and what I had been promised. Best of all, every day I enjoy free power from the sun—completely worry-free.

7 months ago

Reply from Sunrun

Thanks for your review, Yannis! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Aug. 19th, 2025

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Verified Customer

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Priscilla Quattrocchi

I have been very satisfied with the Sunrun team starting from initial design to installation/activation. They have been easy to work with and they handle everything along the entire process. My system is turned on now and I can monitor how much energy is produced. Time will tell if the system delivers what it is supposed to but the Sunrun team has met or exceeded my expectations.

8 months ago

Reply from Sunrun

We're thrilled you had a good experience, Priscilla ! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Aug. 9th, 2025

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Verified Customer

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Lora Taylor

Working with Sunrun representatives has been a great experience from beginning to end! From mapping out the number of needed panels, the installation process, and the ongoing service, we couldn’t ask for more! Due to the expertise of everyone involved, our system has generated enough energy to cover our household needs with little to no true-up at the end of each service year. No hidden costs. No surprise expenses at the end. When asked for solar provider recommendations by friends and family, I highly recommend working with Sunrun for a no worry, no hassle purchasing experience!

8 months ago

Reply from Sunrun

Thanks for your review, Lora! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Aug. 12th, 2025

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Verified Customer

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Laurie Mann-Hart

I put our first system on my 1st house in Placentia, CA and have LOVED it from the start!! Anytime I have had questions they have been there to answer them and if I had a problem, they were right out to fix it... It's wonderful to have Edison pay us for the electricity we produce and don't use. I would do it again and again! Actually, we put solar from Sunrun on the house in Temecula also. Same experience, nothing bad to say, only praise for the company and staff!!

8 months ago

Reply from Sunrun

We're thrilled you had a good experience, Laurie! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Aug. 12th, 2025

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Verified Customer

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Larry Johnson

The initial solar panel project has been 10+ years with only 1 equipment issue that was diagnosed and corrected as quickly as supply chain could allow. Tech was really professional and kept me informed. The battery project was even faster, everyone involved was professional, friendly and I was kept informed as to progress of each part of the new battery installation and PTO process.

8 months ago

Reply from Sunrun

Thanks for your review, Larry! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jul. 30th, 2025

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Verified Customer

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Ed Torres

Working with SunRun solar has been the best experience! Everyone has been so helpful and they truly are amazing professionals. From sales to the install of the product everything went as scheduled and as planned. They took care of all the logistics with NV Energy and made sure everything ran smoothly. To anyone thinking about solar for their home Sun Run should be your 1st contact. Thank you SunRun for everything! Your quality of service is unmatched.

8 months ago

Reply from Sunrun

Ed, your positive feedback fills us with so much joy! We’re absolutely thrilled to hear that your experience was seamless. Your support fuels our mission to promote solar energy and create a sustainable future. Thank you for being an integral part of our journey!

Jul. 26th, 2025

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Verified Customer

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Judy Hillyer

I went with Sunrun with Costco on my first set of panels and really liked the Sunrun group!

2 weeks ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family!

Apr. 10th, 2026

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Verified Customer

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Patricia Reed

Well we didn’t know what we were getting into but we decided to see what Sunrun was all about.

2 weeks ago

Reply from Sunrun

We appreciate you sharing this, Patricia! It's completely understandable to feel hesitant at first, but were so glad you joined our Sunrun family!

Apr. 9th, 2026

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Verified Customer

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Charles Oneill

Outstanding service, love the Phone app where I can adjust my settings away from home.

2 weeks ago

Reply from Sunrun

Thank you so much, Charles. Really glad you're enjoying the app and being able to monitor your system from your phone. We really appreciate you sharing this!

Apr. 9th, 2026

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