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Sunrun Reviews

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9.7

Overall Score

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Ramesh

I am giving a high rating to Sunrun because they have consistently provided excellent service. I had their solar panels installed four years ago, and they have been working perfectly ever since. I have had no issues with them at all, and I am very satisfied with their performance. Overall, I highly recommend this company for anyone looking to switch to solar energy.

3 months ago

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Reply from Sunrun

Thanks for your review, Ramesh! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jul. 20th, 2024

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James

I highly recommend this solar company because of their excellent service. The installation was smooth and efficient five years ago, and since then, everything has been working perfectly. I have had no complaints, and I am satisfied with the performance of my solar system. Overall, I am very happy with their service and would definitely choose them again.

3 months ago

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Reply from Sunrun

We are happy to hear that the Installation was quick and that everything ran smoothly, James! We appreciate you taking the time to share your experience during this process. Thank you for being part of our Sunrun family!

Jul. 20th, 2024

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Cheryl

I would rate my experience with this solar company highly, simply because I have never had to call them for any issues. It's been so many years since I first got the solar panels installed, and the process was extremely smooth. They were excellent in their service, causing no interference with my daily routine. The cost savings have been significant, saving us money every month. Overall, I am very satisfied with their services and would highly recommend them to others.

3 months ago

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Reply from Sunrun

Thanks for your review, Cheryl! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Jul. 20th, 2024

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Janet

I highly recommend Sunrun for their exceptional service in installing our solar panels. Despite some initial difficulties due to property issues and regulations, Sunrun took care of everything without any extra cost to us. My husband, who has experience in similar work, was very pleased with the extra effort they put in to ensure everything was done right. Overall, we are extremely satisfied with Sunrun's dedication and professionalism.

3 months ago

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Reply from Sunrun

Thanks for your review, Janet! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jul. 20th, 2024

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Chanthron

I recently had a solar system installed by this company and I must say, it was a good experience overall. The installation process was smooth and efficient, and the system is working well. However, I did encounter some issues with the customer service, as there were delays in responding to my inquiries. Despite this, I am satisfied with the end result and would recommend this company for solar installations.

3 months ago

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Reply from Sunrun

Thank you for taking the time to share your experience, Chanthron. We are so sorry to hear that you are not satisfied with our Customer Service and our team would love to speak with you further about your concerns. If you are experiencing any issues, please send a message to resolutions@sunrun.com. Thank you!

Jul. 20th, 2024

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Judith

I have had my solar panels installed for some time now, and I must say, I have had a flawless experience. From the initial setup to the ongoing use, everything has been perfect. I have never encountered any issues with my system, and it has been a big help to me. The installation process was smooth, and since then, everything has run perfectly. I have not had to call for any assistance, as everything has worked seamlessly. Overall, I am extremely satisfied with my solar panels and would highly recommend them.

3 months ago

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Reply from Sunrun

Thanks for your review, Judith! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jul. 20th, 2024

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Gregory

My experience with SunRun has been mostly positive. While there were communication issues initially, the installations went smoothly and the systems have been working flawlessly. The terms and conditions were flexible, and the customer service was excellent. Despite some pandemic and consolidation impacts, I would still choose SunRun as my first choice. Compared to my neighbors' experiences with other companies, I would rate SunRun as A plus.

3 months ago

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Reply from Sunrun

Thank you for taking the time to share your experience with us, Gregory! We’re thrilled that you had a smooth and seamless process during your installation. Your satisfaction is our top priority and we’re here for you whenever you need us. Thanks again for choosing Sunrun as your solar provider.

Jul. 23rd, 2024

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Larry

I recently had a solar panel system installed and overall, I've had a positive experience. The only issue I encountered was with the Internet connection, which was quickly resolved once they identified a connector problem on the roof. Since then, the system has been working perfectly. I regularly check to ensure everything is functioning well. Despite a minor hiccup initially, I'm satisfied with the performance of the solar panels.

3 months ago

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Reply from Sunrun

Your review brightened our day, Larry! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Jul. 20th, 2024

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Anonymous

I can't say enough about the exceptional service I received from the team at this solar company. Whenever I needed assistance, they were always available and ready to help. Everything went smoothly without any issues, and the entire experience was fantastic. The best part is that I am now saving money thanks to their services. I highly recommend this company to anyone looking to make the switch to solar energy.

3 months ago

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Reply from Sunrun

Thanks for your review! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Jul. 23rd, 2024

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Nina Buzyna

Todd G. explained the process very well and was very knowledgeable and professional.

1 day ago

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Reply from Sunrun

We're thrilled you had a good experience, Nina! We really appreciate you taking the time to share your feedback about Todd. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Nov. 4th, 2024

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Gilbert Cisneros

Just don't understand why I just can't add a battery to my existing 16 panels, makes no sense to me why I have to add an additional 7 panels

6 days ago

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Reply from Sunrun

Thank you for reaching out, Gilbert and we are so sorry for any frustration this experience has caused you. Our Solar Advisor Team would be happy to provide you with most updated information regarding our batteries and assist you, please call them at (833)-324-5886. Thank you!

Oct. 30th, 2024

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Steve Svendsen

Quality work done in a timely fashion. I would recommend Sunrun for solar installs.

1 week ago

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Reply from Sunrun

Your review brightened our day, Steve! Thanks for taking the time to share your feedback. We're so happy you chose us as your solar provider.

Oct. 29th, 2024

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Morgan Drake Houston, TX

We’ve been very happy with SunRun so far - its panels have been the reason we had power on multiple occasions. But what really makes this company one we’ll stick with is that their employees are phenomenal to work with.

10 hours ago

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Reply from Sunrun

Morgan, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Nov. 5th, 2024

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Danny Kou Houston, TX

Sunrun promised to give me a solar solution that would charge my EV, provide power to the entire house when the grid went down, and replace my electricity bill completely. It does about half of the things that were promised. I am now stuck on the hook to pay for a system that can charge my EV, supplies power during outages as long as the air conditioner isn't running, and generates power when the sun is out but doesn't carry over the excess from uptime. I feel like I was sold a promise that wasn't delivered

5 days ago

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Reply from Sunrun

Hi Danny, we appreciate you bringing this to our attention and our team would be happy to look into this for you to see how we can help. We've located your account and have assigned an Escalation Expert who will review your account and reach out to you as soon as possible. They can take up to one business day to review your account information so please feel free to send us a private message if you have any questions in the meantime. We look forward to turning your experience around.

Oct. 31st, 2024

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Bryce

I had a great experience overall; everything went very well, and the team did an excellent job cleaning up. However, I've faced challenges with communication since my representative was transferred and then discharged. I've been working with Jabell, who has been incredibly helpful, but I'm left unsure about who to contact next.

3 weeks ago

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Reply from Sunrun

Hello Bryce, thank you for taking the time to share your experience with us. We are so sorry that you feel like you have been passed around to so many departments and our team would be happy to help answer any questions you have. In order for us to look into your account, please send your contact information and service address to resolutions@sunrun.com. Thanks!

Oct. 11th, 2024

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Steven

I had a great experience with the service. Everything went smoothly without any issues, and I've been very happy with my choice. Highly recommend!

3 weeks ago

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Reply from Sunrun

Thank you for helping us to create a planet run by the sun, Steven! We are so happy to hear that everything went smoothly for you.

Oct. 11th, 2024

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Shirley

I had a great experience with the service. Everything was set up quickly and efficiently, and I felt confident in their expertise. I didn't monitor the process closely, but I'm thrilled to be generating my own electricity. Whenever I reached out for help, the responses were always prompt and informative. Overall, I'm very satisfied with the company!

3 weeks ago Edited October 9, 2024

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Reply from Sunrun

Your review brightened our day, Shirley! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Oct. 9th, 2024

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Melo Reola Waianae, HI

Easiest decision to make because of high cost of electricity rates rising every year in Hawaii, I had to find a better and cleaner solution to offset my electricity bill. Great experience thanks for your service.

1 week ago

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Reply from Sunrun

We're so happy to hear that you're saving money with solar, Melo! Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Oct. 25th, 2024

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Rosemary

Professional trustworthy sales people, great-after-the-sale service. Great system that performs as we were promised. Couldn't be happier with Sunrun or the installation.

1 month ago

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Reply from Sunrun

Rosemary , your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Oct. 2nd, 2024

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Ductuyen

Very upset with the fact that the representative who sold me the product did not disclose the fact that they charge $200 per panel to be removed if work on your roof needs to be done. They said that they will take care of the panels, but never mentioned it would cost money to remove.

1 month ago

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Reply from Sunrun

Ductuyen, thank you for bringing this to our attention. Sincere apologies for the frustration our services have caused you. We want to help resolve your concerns and improve your experience with us. We will be sending you a direct message to obtain additional information to assist you. Thank you!

Oct. 2nd, 2024

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Farida

It's the best money I have ever spent. I am so happy I called Sunrun and did the project with them. Best price, best product and best customer service.

1 month ago

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Reply from Sunrun

This is awesome, Farida! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Oct. 2nd, 2024

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Ana Long

Anthony was extremely friendly, knowledgeable about the subject and very professional as well. Highly recommend Anthony for your energy savings in your future!

1 month ago

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Reply from Sunrun

This is awesome, Ana! Your positive feedback is like a ray of sunshine to us, and we're so happy Anthony could guide you through your solar experience. Thanks for going solar with us!

Sep. 30th, 2024

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leticia bradshaw

The solar panels were installed in a timely manner. The crew did a great job installing and leaving the premises clean. There have been no issues with the system.

1 month ago

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Reply from Sunrun

Thanks for your review, Leticia!Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Sep. 27th, 2024

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Douglas

Since I've installed my panels over a year ago I had two more family members move in with me and I'm not getting the savings that I thought I would get. I had requested 14 panel originally but only got 12 panels.

1 month ago

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Reply from Sunrun

Hey there, Douglas! We appreciate you taking the time to reach out to us. Typically monthly savings will vary depending on your usage patterns. No need to worry, our team is here to help you maximize on those savings. We will be sending you a private message requesting additional account information so we can confirm your account. Thank you!

Sep. 25th, 2024

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Frank Diaz

Love the customer service provided, very informative and helpful. Glad I choose sun run, great staff I will definitely recommend them to friends and family.

1 month ago

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Reply from Sunrun

We're thrilled you had a good experience, Frank! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Sep. 11th, 2024

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Vishnu Vadla

Having had Sunrun solar for last 8 years now going with powerwall installation. Trust and dependability has brought me back to them to create a safe and dependable system for my home.

1 month ago

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Reply from Sunrun

This is awesome, Vishnu! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us and thank you for being apart of the Sunrun family for 8 years!

Sep. 9th, 2024

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Claire GoodisBaker

I live in the Phoenix West Valley. It's the end of August. My public service bills are still in the minus. That should say how much I love Sunrun. I keep my house at 75° even if it's 115° outside.

2 months ago

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Reply from Sunrun

This is awesome, Claire! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Aug. 26th, 2024

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David

I would rate my experience with the solar company a 5 out of 5. I encountered an issue which was promptly and efficiently resolved by their team. The installation process was smooth, and the system is now up and running perfectly. Overall, I am satisfied with their service and happy with the outcome.

3 months ago

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Reply from Sunrun

David, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Jul. 23rd, 2024

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Tim

I recently had a solar panel installation and I must say, it's a solid 5-star experience. I've never had any issues, and it was quick and easy. The benefits of saving on energy costs just make perfect sense. I wonder why more people don't have it all the time. Highly recommend!

3 months ago

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Reply from Sunrun

Thanks for your review, Tim! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Jul. 20th, 2024

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Michael

I had a great experience with the solar company. The team was responsive, professional, and knowledgeable. Every question I had was answered promptly, making the process smooth. I was pleased with the results and would highly recommend their services.

3 months ago

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Reply from Sunrun

Thanks for your review, Michael! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Jul. 20th, 2024

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Phyllis

I would rate my experience with this solar company full stars because everything works perfectly, and I have never had to call for any issues. They delivered on all their promises. I am completely satisfied with the service. I have no complaints at all.

3 months ago

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Reply from Sunrun

Hi there, Phyllis! We are thrilled to hear that you had such a positive experience with our company. We hope that you enjoy the full benefits of going solar for years to come. Thanks!

Jul. 20th, 2024

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Freya

The customer service from this solar company has been exceptional. They were very prompt in responding and inspecting the site. The installation process was incredibly smooth, completed in just half a day after I had a new roof put in. Overall, I am extremely satisfied with their service and efficiency.

3 months ago

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Reply from Sunrun

Thank you for sharing your positive experience with us, Freya! We're delighted to hear that you found our service and staff excellent and that we were there every step of the way. Your satisfaction is our priority and we're glad to hear that you appreciate our professionalism and efficiency. Thank you!

Jul. 20th, 2024

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David

I was pleased with the service from Sunrun. However, I'm disappointed that they don't work with my ATS company in Arizona, causing a 24% increase in rates. Despite having 32 panels on my roof, I don't see the expected savings. When I reached out to my rep for an explanation, I never received a response. Overall, a bit disappointed with the lack of communication and the increased costs.

3 months ago

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Reply from Sunrun

Thank you for sharing your experience, David. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Jul. 23rd, 2024

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James

The installation process was mostly smooth, earning a 4-star rating from me. However, there was a hiccup when additional panels were being installed due to a delay in getting the necessary parts. This setback prolonged the process and was frustrating. Overall, aside from this issue, everything else was satisfactory.

3 months ago

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Reply from Sunrun

We're thrilled you had an overall good experience and apologies for the setback, James! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jul. 23rd, 2024

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William

I recently had a solar system installed by this company and I would rate my experience as a 5 out of 5. The installation team did a great job and was efficient in getting everything set up. However, I would appreciate more frequent check-ins to ensure everything is running smoothly.

3 months ago

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Reply from Sunrun

Thank you for sharing your positive experience with us, William! We're delighted to hear that our team was there to ensure this was a smooth and seamless process for you! Thank you!

Jul. 20th, 2024

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Albert

I haven't had to call Sunrun because nothing's gone wrong. I'd rate them a 5 due to a glitch during installation, but they fixed it amazingly. The process took about 9 months, with stages well-communicated. Sunrun took good care of me, which is why I love them. It was a smooth process overall.

3 months ago

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Reply from Sunrun

Hello Albert! We appreciate you taking the time to share your positive experience. We appreciate your feedback and hope you enjoy the benefits of solar for years to come. Thanks!

Jul. 20th, 2024

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Raylene

I recently purchased solar panels from SunRun and have had minimal contact since. The salespeople were pleasant, but we faced a delay due to APS not removing their panels. This wasn't SunRun's fault. Overall, I haven't had much interaction post-purchase, but initial impressions were positive.

3 months ago

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Reply from Sunrun

We're thrilled you had a good experience, Raylene! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jul. 22nd, 2024

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Anonymous

The customer service has been responsive to my calls, and the installation process went smoothly without any issues. However, I would prefer to receive more hard copy mail rather than just emails. Overall, I am satisfied with the service provided.

3 months ago

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Reply from Sunrun

Thanks for your review! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jul. 20th, 2024

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Joyce

I recently had solar panels installed by this company and I couldn't be happier with the service and results. Everything went smoothly and the installation was great. I have no complaints at all, it was a positive experience overall.

3 months ago

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Reply from Sunrun

Joyce, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Jul. 20th, 2024

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Gene

I had a great experience with my solar panel installation. Although there was a minor delay due to missing parts, everything else went smoothly. The roofing company praised the installation quality, and when I had a slight leak, the service team was quick to respond and fix it without any hassle. Overall, I'm very satisfied!

3 months ago Edited July 17, 2024

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Reply from Sunrun

Gene, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Jul. 20th, 2024

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Danny

The installation of our solar panels from Sunrun was excellent. The representative who sold us the equipment was knowledgeable and helpful. The service we have received has been top-notch. Overall, we are extremely satisfied with our experience with Sunrun and would highly recommend them to anyone looking to go solar.

3 months ago

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Reply from Sunrun

We're delighted to hear that your representative, was a huge help with learning more about going solar and was able to answer any questions you had. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thanks!

Jul. 20th, 2024

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Escolastica

The installation process was fantastic, although I wish I could have more panels installed to further reduce my bill. The electrician was excellent and we bonded over our shared knowledge. The installers did a great job and even pointed out a roof issue that I promptly fixed. Their professionalism and courtesy were much appreciated.

3 months ago

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Reply from Sunrun

Thanks for your review, Escolastica! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Jul. 20th, 2024

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Daniel

Overall, my experience with this solar company has been positive. The issues I encountered were resolved promptly, and the installation process was quick and efficient, taking only a couple of days. I am satisfied with the service provided.

3 months ago

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Reply from Sunrun

Hello Daniel, we are thrilled to hear that your issues were solved in a timely manner! We truly appreciate you taking the time to share your experience!

Jul. 20th, 2024

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Susan

I would rate my experience with customer service as a great one. I haven't needed to reach out for a while, but the service was efficient. Our solar system has been installed for years without any issues. Overall, we are satisfied with the performance over the years.

3 months ago

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Reply from Sunrun

We're thrilled you had a good experience, Susan! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jul. 20th, 2024

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Harry

I recently had a positive experience with the customer service at your company. The staff was professional and the work was done correctly. However, I encountered an issue with the payment date, as I prefer to make payments closer to the end of the month. Despite requesting a change to a later date, I still faced double payments. The process was confusing and I did not understand why the change couldn't be made as promised.

3 months ago

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Reply from Sunrun

We appreciate you bringing this to our attention, Harry. Our team would be more than happy to look into this payment issue for you to help turn your experience around. Please be on the lookout for a private message requesting additional account information. Thank you!

Jul. 23rd, 2024

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Joyce

I would rate the solar system as full stars because we've had it for about a year and it's been working well. The installation went smoothly without any issues. We're still adjusting to reading the bills and understanding the true-ups, but overall, we're satisfied with the performance of the units.

3 months ago

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Reply from Sunrun

Thanks for your review, Joyce! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jul. 20th, 2024

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William

I've had my solar system for about 5 years now and it's been working flawlessly, saving me a ton of money. The installation was quick, neat, and efficient, definitely the best move I've made. After researching for 3-4 years, I finally decided on this company and I couldn't be happier. Highly recommend them for anyone looking to go solar!

3 months ago

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Reply from Sunrun

Thanks for your review, William! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Jul. 20th, 2024

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Eddie

I recently had the solar service done and it was great. The process was smooth and efficient. The team did a fantastic job and I am very happy with the results. I would highly recommend this company for anyone looking to go solar. Keep up the good work!

3 months ago

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Reply from Sunrun

Thank you so much for your kind words, Eddie. We’re delighted to hear that your experience with Sunrun was seamless and satisfying. Thank you!

Jul. 20th, 2024

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Anonymous

I had a great experience with the solar company. The installation of the panel was quick and they left no mess behind. Everything went smoothly, and I am very satisfied with the service provided. Highly recommend this company for solar panel installation.

3 months ago

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Reply from Sunrun

Thank you for taking the time to share your experience with us! We’re thrilled that you had a smooth and seamless process during your installation. Your satisfaction is our top priority and we’re here for you whenever you need us. Thanks again for choosing Sunrun as your solar provider.

Jul. 20th, 2024

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Verified Customer

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Review Source

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Rochelle

I had a great experience with this solar company. I rated them highly because I could make monthly payments without putting money down. The work was finished in one day, inspected the next, and everything was turned on without any worries or problems. I'm leasing the panels but wish I could own them. Overall, a smooth and worry-free process.

3 months ago

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Reply from Sunrun

Thanks for your review, Rochelle! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jul. 20th, 2024