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Sunrun Reviews

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9.9

Overall Score

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Robert

I had a great experience with the service. The team worked efficiently and completed the job on time without any issues. I highly recommend following the leasing approach we used, as it saved us a significant amount of money after selling our house. Overall, I'd suggest this to anyone looking for a smooth process.

2 months ago

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Reply from Sunrun

Thanks so much for sharing, Robert! We're so glad to hear that you're loving your system. It's wonderful to see our customers enjoying the benefits of clean energy! If you ever need anything, feel free to reach out. Thanks!

Oct. 11th, 2024

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Janet

I found the service quick and easy, with no issues at all. However, I believe they should provide more customer information, especially regarding refunds. On the positive side, I've always had pleasant experiences when calling for help, and I'm satisfied with my electric bill overall.

2 months ago

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Reply from Sunrun

Thanks for your review, Janet! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Oct. 11th, 2024

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Sumair

I had a great experience with the installation. The team arrived in the morning and finished by late afternoon, making the process very easy. My bill has been lower since, leaving me with extra money in my pocket. I appreciate the service and how smoothly everything went. Thank you!

2 months ago

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Reply from Sunrun

Thanks for your review, Sumair! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Oct. 11th, 2024

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Robert

I had a disappointing experience with the installation process. The critter guard was installed incorrectly, which led to damage on my roof from pigeon droppings. While the representative acknowledged the issue, there was no resolution offered at this time. Overall, I'm not satisfied with the service.

2 months ago

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Reply from Sunrun

We are so very sorry to hear that you are not satisfied with the installation process, Robert. Our team would love the opportunity to speak with you further about your concerns to see how we can best assist. In order for us to best assist you, we will be sending a private message requesting your service address. Thanks!

Oct. 11th, 2024

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Robert

I had a great experience with the installations, even during the winter weather. The team did an excellent job, and I'm thrilled with the results. My electric bill has noticeably decreased since the installations, and both have been functioning perfectly. Highly recommend their services!

2 months ago

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Reply from Sunrun

Robert, we appreciate you taking the time to share your experience! We are so thrilled to hear that going solar is helping you save money and help lower your electric bill. Our goal is to make going solar easy and enjoyable and we are overjoyed to have you as a valued member of the Sunrun family. Thank you for helping us create a planet run by the sun. Thanks so much!

Oct. 11th, 2024

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Rick

I had a great experience with the installation team. They scheduled everything in advance and kept me informed throughout the process. The installation was completed in less than a day, and the team was professional and friendly. Overall, it was a smooth and efficient service!

2 months ago

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Reply from Sunrun

Thank you so much for your kind words, Rick. We’re delighted to hear that your experience with Sunrun was seamless and satisfying. Thank you!

Oct. 11th, 2024

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Gwendolyn

I was initially excited about my solar installation, but the savings promised haven’t materialized. My bills are higher than expected, and I'm disappointed with the outcome. I'm considering removing the panels altogether. However, I was advised that solar can be beneficial for others, so maybe it's just my experience.

2 months ago

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Reply from Sunrun

Hey there, Gwendolyn! We appreciate you taking the time to reach out to us. Typically monthly savings will vary depending on your usage patterns. No need to worry, our team is here to help you maximize on those savings. We will be sending you a private message requesting additional account information so we can verify your account. Thanks!

Oct. 11th, 2024

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Stanley

I had a great experience with the installation team. They were professional, knew their jobs well, and left the place clean. I received excellent service, and everything is working perfectly. I'm very happy with the overall service provided!

2 months ago

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Reply from Sunrun

Your review brightened our day, Stanley! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Oct. 11th, 2024

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Robert

I was impressed by the thorough process of the installation on my property. I received updates at every step, which made me feel informed and engaged. Plus, I’m thrilled that everything has gone smoothly without any issues, and my electric bill is zero. Overall, a fantastic experience!

2 months ago

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Reply from Sunrun

Thanks for your review, Robert! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Oct. 11th, 2024

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Anonymous

I recently had to sign paperwork for mandatory installations in our 55 and over community, which included options for buying or renting. While it was a necessary step, I appreciate that the process was straightforward. Overall, I have no further questions or concerns. Thank you!

2 months ago

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Reply from Sunrun

Your positive feedback fills us with so much joy! We’re absolutely thrilled to hear that your experience was seamless. Your support fuels our mission to promote solar energy and create a sustainable future. Thank you for being an integral part of our journey!

Oct. 11th, 2024

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Nancy

I had a smooth experience overall. The process was quick, and I felt satisfied with how everything went. However, there were some unclear moments in the questions posed, which could have been better clarified. Overall, a positive interaction despite a few hiccups.

2 months ago

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Reply from Sunrun

We truly appreciate you taking the time to share your feedback on the installation process, Nancy. Your feedback helps us continue to improve your solar experience. If there is anything we can assist you with, please send us a private message or send your service address to resolutions@sunrun.com so we can help you further. Thanks!

Oct. 11th, 2024

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Samuel

The experience was nice and smooth overall, though it's been quite a while, so I can't recall all the details. Unfortunately, there wasn't an answer available for my second inquiry at this time. Overall, a decent experience but could improve on responsiveness.

2 months ago

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Reply from Sunrun

Thank you for sharing your experience, Samuel. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Oct. 11th, 2024

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Anonymous

I had a very easy experience! The team arrived in the morning and finished by late afternoon without any hassle. Everything went smoothly, and I appreciated their efficiency. Overall, I am quite satisfied with the service. Thank you!

2 months ago

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Reply from Sunrun

Thank you immensely for taking the time to share your wonderful experience with us! It brings us immense joy to know that your journey was flawless. Your support means the world to us as we strive to create a planet run by the sun. Thank you for being part of our mission

Oct. 11th, 2024

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Laurence

I had a great experience overall; everything went smoothly and the service was well-managed. However, I faced some issues when my representative was transferred and subsequently discharged. Unfortunately, I haven't been able to get in touch with anyone else for assistance, leaving me uncertain about who to contact next.

2 months ago

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Reply from Sunrun

Thank you for sharing your experience, Laurence. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you, escalate your case and assist you. Thank you!

Oct. 11th, 2024

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Guy

I had a challenging experience with the installation process, which took much longer than expected, but I'm ultimately satisfied with the service. However, I wish I had a battery to store energy for use at night, as most of my electricity needs come after dark. Overall, I'm happy with the product despite the initial difficulties.

2 months ago

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Reply from Sunrun

Thank you for sharing your story, Guy. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Oct. 11th, 2024

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Anonymous

Customer service has been lacking after my purchase. I sent a check for the lease, but it wasn't cashed, leading me to stop payment. Now I'm unsure where my payment is. I just want someone to pay attention to customer service beyond the initial sale. It's frustrating to deal with these issues.

2 months ago

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Reply from Sunrun

Thank you for sharing your concerns with us. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Oct. 11th, 2024

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Beatrix

I had a great experience with Sunrun; their team was very clean and professional. While I'm happy with the savings on my electric bill, I was a bit disappointed that I still have one. In hindsight, I wish I had purchased the system instead of renting. Overall, I'm satisfied with Sunrun's service!

2 months ago

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Reply from Sunrun

Beatrix, we appreciate you taking the time to share your experience! We are so thrilled to hear that going solar is helping you save money and help lower your electric bill. Our goal is to make going solar easy and enjoyable and we are overjoyed to have you as a valued member of the Sunrun family. Thank you for helping us create a planet run by the sun. Thanks so much!

Oct. 11th, 2024

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Khalid

I had a positive experience overall. Everything was smooth and nice, which made for a pleasant interaction. I appreciated the straightforwardness of the responses. Overall, I would say everything is good and I left feeling satisfied.

2 months ago

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Reply from Sunrun

Thanks for your review, Khalid! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Oct. 11th, 2024

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Gladys

I had a great experience overall! There were no issues, and the team has been very proactive in addressing any problems that arose. Additionally, I've noticed a significant reduction in my energy costs since their involvement. Highly recommend their service!

2 months ago

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Reply from Sunrun

Thanks for your review, Gladys! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Oct. 11th, 2024

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Maria

The installation process was seamless and went smoothly, which was a positive experience. However, I am feeling quite frustrated and am considering legal action due to unresolved issues. Overall, the initial service was satisfactory, but the follow-up has left much to be desired.

2 months ago

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Reply from Sunrun

Maria, we are so sorry to hear that you have unresolved issues and our team would like to gather additional information. We will be sending you a private message requesting your service address in order to verify your account information. We look forward to assisting you!

Oct. 11th, 2024

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Anton

I had some confusion regarding my lease payments. I sent a check that wasn't cashed, so I stopped payment and issued a duplicate. I'm unsure where the original check is now. However, everything else seems fine. Overall, the experience has been a bit frustrating due to the payment issues.

2 months ago

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Reply from Sunrun

We appreciate you reaching out and letting us know, Anton. We are so sorry to hear that you are having some payment issues and we'd love to speak with you further to see how we can help. If you are needing additional assistance, please send your service address to resolutions@sunrun.com. Thanks!

Oct. 11th, 2024

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Shaileshkumar

I had a positive experience with Sunrun. They did a great job and the process was quick. I previously used Vivint Solar and preferred their billing method, which charged based on usage rather than a flat fee. Overall, I believe Sunrun is a great company that delivers excellent service!

2 months ago

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Reply from Sunrun

Thanks for your review, Shaileshkumar! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Oct. 11th, 2024

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Miguel

I had a great experience! The team worked efficiently and completed the job as promised, with no issues at all. They scheduled everything well in advance and kept me informed about their arrival. Overall, the process was smooth and I was very satisfied with their work.

2 months ago

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Reply from Sunrun

Miguel, your positive feedback fills us with so much joy! We’re absolutely thrilled to hear that your experience was seamless. Your support fuels our mission to promote solar energy and create a sustainable future. Thank you for being an integral part of our journey!

Oct. 11th, 2024

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Ann

I had a great experience with the installation; it was done quickly and efficiently. The team was knowledgeable and everything was set up before I knew it. I've always received excellent customer service when I've called with questions. I'm thrilled with my decision to generate my own electricity and have no issues with my electric bill!

2 months ago

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Reply from Sunrun

Your positive feedback fills us with so much joy, Ann! We’re absolutely thrilled to hear that your experience was seamless. Your support fuels our mission to promote solar energy and create a sustainable future. Thank you for being an integral part of our journey!

Oct. 11th, 2024

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Joe

I had a great experience with the solar panel installation. The process was smooth, and the professional wiring and setup were impressive. Customer service has always been responsive and helpful. I'm satisfied with the follow-up monitoring of my system and have recommended this company to my neighbors.

2 months ago

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Reply from Sunrun

Thanks for your review, Joe! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Oct. 11th, 2024

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Allen

I had a very smooth experience with the service. Everything happened as expected, and I found it to be quite reliable. I had no issues at all, and I would definitely choose to use them again in the future. Overall, a positive experience!

2 months ago

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Reply from Sunrun

We're thrilled you had a good experience, Allen! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Oct. 11th, 2024

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Jocelyne

I had a mixed experience with Sunrun. While the installation was clean and my electric bill savings are significant, I’m frustrated with the rising costs. I wish I had purchased the system instead of renting, but overall, Sunrun has been great.

2 months ago

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Reply from Sunrun

Thank you for sharing your experience, Jocelyne. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Oct. 11th, 2024

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Connie

The installation process went well, as confirmed by the representative. However, I inquired about further options and was informed that there are currently no additional services available. Overall, my experience was positive, but I would appreciate more options in the future.

2 months ago

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Reply from Sunrun

We are so happy to hear that the installation process was seamless, Connie! You're feedback is truly appreciated, and have relayed this to the appropriate department. Thank you!

Oct. 11th, 2024

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Frank

I had a great experience with the service! The team did a wonderful job, knew their roles well, and completed everything efficiently. I was very happy with the overall service and felt it was much better than my previous experience with another company. Everything was neat, and I appreciated the good service provided.

2 months ago

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Reply from Sunrun

Frank, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience with the our employees and the services we provide. Thank you for helping us create a planet run by the sun!

Oct. 11th, 2024

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Andrew

I had a great experience with the installation; it went extremely well and I was very happy. However, I found the process of transferring to a new homeowner to be quite difficult. Overall, while some aspects were positive, there are areas that could use improvement.

2 months ago

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Reply from Sunrun

Thank you for sharing your experience, Andrew and thank you for your review. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Oct. 11th, 2024

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Stephanie

I had a mixed experience with the installation process. The communication could have been clearer, but I appreciated the support I received from Jabell, who was incredibly helpful throughout. Overall, it went well, and I'm grateful for the assistance!

2 months ago

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Reply from Sunrun

We're happy to hear you had an overall positive experience, Stephanie! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Oct. 11th, 2024

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James

I had a pleasant experience overall. Everything went smoothly and quickly, which was nice. I had no major issues, and everything turned out well. However, there were some aspects that could have been improved, but nothing too concerning. Overall, I am satisfied with my experience.

2 months ago

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Reply from Sunrun

Thank you for sharing your positive experience with us, James! We're delighted to hear that your installation was a smooth and seamless process for you! If there is anything else you need assistance with, please send us a private message. Thanks!

Oct. 11th, 2024

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Jie

The installation process was smooth overall, though the hookup took a bit longer than expected. However, everything is functioning well now, and I'm satisfied with the outcome. There were no issues during the installation, and I'm pleased with how everything turned out.

2 months ago

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Reply from Sunrun

We are happy to hear that the Installation was quick and that everything ran smoothly, Jie! We appreciate you taking the time to share your experience during this process. Thanks!

Oct. 11th, 2024

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Kimberly

I had a decent experience with the inspection; it was quick and efficient. However, I struggled to reach customer support as my calls went unanswered, which was frustrating. Overall, the installation went smoothly, but better communication would enhance the service.

2 months ago

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Reply from Sunrun

We appreciate you taking the time to share your feedback, Kimberly, and are so sorry to hear that you were having a difficult time getting in contact with a representative. If you are having any issues, please send your service address along with a brief overview of your concerns to resolutions@sunrun.com. Thanks!

Oct. 11th, 2024

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Cathye

I had a flawless experience with the installation. The team was timely and efficient, causing no disruptions. Drew Johnson, my contact, was excellent, providing the right number of panels and ensuring I understood the benefits. My bill is lower, and I even have extra money now. Highly satisfied with the service!

2 months ago

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Reply from Sunrun

Thanks for your review, Cathye! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Oct. 11th, 2024

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Patricia

I had a great experience with the service, even during the winter storms. They installed everything on my roof efficiently, and I've noticed a positive impact on my electric bill. Overall, I'm very satisfied with the results and the service provided!

2 months ago

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Reply from Sunrun

That’s fantastic, Patricia! It’s wonderful to hear how much you’re saving, and we’re thrilled you’ve had such a positive experience with us. Thanks!

Oct. 11th, 2024

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Joseph

Our two year old battery backed-up 19 panel system has performed flawlessly. Worked perfectly through multiple outages. Installed before CA reduced the net metering reimbursement, we enjoy much lower PG&E bills. The electrical installation crew was top notch. Pay close attention to the roof guys. Make sure it isn’t inadvertently compromised. Downsides?: poor communication back in 2022. Project tracking was sparse. Schedule delays left unexplained, but in fairness, some of it due to city inspection delays.

2 months ago

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Reply from Sunrun

Joseph, we appreciate you taking the time to share your experience! We are so thrilled to hear that going solar is helping you save money and help lower your electric bill. Our goal is to make going solar easy and enjoyable and we are overjoyed to have you as a valued member of the Sunrun family. Thank you for helping us create a planet run by the sun. Thanks so much!

Oct. 9th, 2024

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Lucy Brockman

Love everything Jay for being so friendly and helpful plus once the appointment made for solar panels the guys were quick professional plus all take 246. A month instead of 600. A month which was very hard to pay to Edison I love how everything was done ty Lucy Brockman

2 months ago

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Reply from Sunrun

Thanks for your review, Lucy! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Oct. 8th, 2024

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Michael

I have been very happy with my leased solar panels and the energy that they generate. I have had four months of $0 balance due to P G & E this summer. When I have a balance due, the detail pages show that most of the expense is for natural gas, not electricity consumption.

2 months ago

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Reply from Sunrun

Thanks for your review, Michael! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Oct. 2nd, 2024

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Anthony Camanelli

I just checked my system before writing this, it’s running at full capacity. Living in 115 degrees daily. (Palm Springs), it’s more important than ever to have a company like Sunrun that you trust. I was lucky enough to retire early and without solar, it would be a problem to keep my toes chilly.

2 months ago

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Reply from Sunrun

Anthony, thank you for sharing your feedback. We are so happy to hear you are enjoying your system and able to stay chilly during hot seasons. Thank you for helping us create a planet run by the Sun!

Oct. 2nd, 2024

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Carol Crist

I absolutely love my sunrun solar! It has saved me thousands of dollars. John guided me to lease the correct amount of panels and I have no PG and E bill since. And I've never had to worry about my A/C bill in this summers extreme heat. Thank you John for being the most patient and (not pushy) representative of Sunrun. Carol C

2 months ago

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Reply from Sunrun

Thanks for taking the time to leave a review, Carol! We're so delighted to hear that you're saving money with solar and John was able to help you! We hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Oct. 1st, 2024

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Barry

Found Sunrun through COSTCO. Felt that it was an endorsement. Came to the house with a thorough explanation and analysis of our needs. Kept us totally informed, step by step, during install. It's been over 5 years, and I can still call with questions!

2 months ago

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Reply from Sunrun

This is awesome, Barry! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Sep. 27th, 2024

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Paolo

Loved their customer service, while the process was long because of many bureaucratic steps to get solar running, SunRun was able to alleviate my initial buyer's remorse questions with amazing customer service. Now almost 2 years into the deal, I am saving money, sending referrals, and enjoying SunRun.

2 months ago

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Reply from Sunrun

Thanks for your review, Paolo! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Sep. 25th, 2024

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Alan

SunRun is a great company with which to work. Our solar system is performing as promised and there have been no issues. I had one interaction with customer support and it was easy and my issue was resolved promptly. I’m very satisfied with SunRun.

2 months ago

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Reply from Sunrun

Hi there, Alan! We are thrilled to hear that you had such a positive interaction with our Customer Service Team. It brings us joy to hear that they were prompt and responsive to all your needs. We hope that you enjoy the full benefits of going solar for years to come. Thanks!

Sep. 25th, 2024

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Naser Hosseini Houston, TX

I had an outstanding experience with Sunrun from start to finish! Their team made the entire process of going solar incredibly smooth and stress-free. From the initial consultation to the installation, everything was handled professionally and efficiently. They were transparent about the costs, savings, and benefits, and answered all of my questions with real data to back it up. The installation was quick, and the crew was courteous and cleaned up after the job was done. Now, I’m enjoying lower energy bills and doing my part for the environment. I highly recommend Sunrun for anyone looking to make the switch to solar!

1 month ago

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Reply from Sunrun

Naser, we appreciate you taking the time to share your experience! We are so thrilled to hear that going solar is helping you save money and help lower your electric bill. Our goal is to make going solar easy and enjoyable and we are overjoyed to have you as a valued member of the Sunrun family. Thank you for helping us create a planet run by the sun. Thanks so much!

Oct. 23rd, 2024

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Claudia

From the very beginning of having solar put on our house it was a great experience. Paul the sales rep was awesome, very helpful and pleasant to work with. The installation team was great. Quick at what they do and left everything clean and tidy. The only negative I have to say, I was told had to be paid off before system could be turned on(was paying in full) then it took Excel Energy almost 8 months to turn it on. Sunrun is a great company to work with.

3 months ago

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Reply from Sunrun

We're thrilled you had a good experience, Claudia! We appreciate you taking the time to share your feedback with our teams. Thank you for playing such an important role in our solar community and helping us create a planet run by the sun!

Sep. 19th, 2024

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Diego Mendizabal

We had a fantastic experience with Delfino who was not only knowledgeable and professional but also took the time to listen to our needs and deliver a solution that met our expectations. Having a good experience with a service provider can make all the difference, and it's clear that Delfino went above and beyond to ensure our satisfaction with our solar system. Highly recommend his professional services.

3 months ago

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Reply from Sunrun

We're delighted to hear that your representative, Delfino, made such a meaningful impact on your solar journey. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thanks so much, Diego!

Aug. 30th, 2024

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Leslie Holthouse

We highly recommend Sunrun . The company was easy to work with and met all our needs

1 week ago

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Reply from Sunrun

Your review brightened our day, Leslie! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Dec. 17th, 2024

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Nazareth Lee

Always very good customer service. Always willing to help in any way, and very pleasant to work with.

1 week ago

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Reply from Sunrun

Thanks for your review, Nazareth! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Dec. 12th, 2024

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Verified Customer

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Darrell Thompson

Great customer service. Anytime a problem arises they quickly call me to come out and inspect the system. Very nice employees.

2 weeks ago

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Reply from Sunrun

Your review brightened our day, Darrell! Thanks for taking the time to share your experience, and we're so happy to hear that our team was able to quickly resolve any issues that arise. Welcome to the Sunrun family!

Dec. 3rd, 2024