Sunrun: Read 3,556 User Reviews From Real Homeowners

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Verified Customer

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Theo Manteca, CA

They were with Costco and I know that Costco only uses the best and does a lot of research before they have people come in and sell their products so I knew it had to be a good company. Their customer service kept me in the loop about installation, which was done within three to four hours, and if I had any questions they were there to answer. The solar product seems to be working well in my house.

6 years ago

Reply from Sunrun

Love reading this review! We will make sure you are happy Theo as a Sunrun and Costco customer. Thank you for helping us create a better environment and a planet run by the sun.

Apr. 11th, 2019

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Verified Customer

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Cheryl Sena Santa Clarita, CA

Superb Customer Service and Product! Mike T was so awesome; the way he described the features and the payment options of our new Solar System. The process to install was also quick and easy. Finally, the crew came out, made sure the roof was ready for the installation, and we were good to go very quickly. He followed up to make sure we were enjoying our new system soon after. I'd recommend SunRun to anyone wanting out of paying exhorbitant fees for electricity!

6 years ago

Reply from Sunrun

What a wonderful review Cheryl! You are the reason that we love what we do. Customers that are happy with their overall experience, we want to thank you for helping us create a planet run by the!

Mar. 11th, 2019

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Verified Customer

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Charles Hemet, CA

They offer a lease instead of buying the solar panels. We had a lot of difficulties at the beginning with installation and getting it all set up with the power company but they were very supportive and helpful. Their equipment does not come with fencing to keep the birds away so we had to have somebody come in and put wire around the outside and I think that should be part of the equipment.

6 years ago

Reply from Sunrun

Thank you for your feedback, Charles. We have areas of opportunity, and thank you for this information. We are happy to hear that you were overall statisfied! Let's create a planet run by the sun.

Feb. 20th, 2019

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Verified Customer

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Gilbert Phelan, CA

I'm satisfied, it seems to be a good investment. The equipment works well. They did a good job with installation, they stayed with it until it worked. There was some delay in getting started but once they started it one or two days for the actual install and there was a problem and then it took two or three day for the tech change and it has been fine ever since.

6 years ago

Reply from Sunrun

Meeting your satisfaction is what we strive for Gilbert. It's amazing to read about your experience with the installation all the way through getting any issues addressed in a timely manner. Thank you for helping us create a planet run by the sun.

Feb. 20th, 2019

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Verified Customer

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Peter

Customer service has always been really prompt and able to give me the right answers or put me in touch with the right person. Installation went really well. The people were very knowledgeable and professional and stayed out of the way of other people in the house. They were generally very friendly. I have had any technical issues with the equipment.

6 years ago

Reply from Sunrun

Peter what an amazing review, you made our day! It's important to be prompt and provide correct information, that way the customer feels comfortable during the process. If you ever have any questions feel free to reach out to us, we will always be welcoming and responsive to your needs.

Feb. 20th, 2019

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Verified Customer

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Bob Santa Ynez, CA

The people are great. Problem of reliability. First experience of losing PG&E line power, SunRun system went DEAD, (this is with battery backup). Eric (SunRun) engineer was able to troubleshoot the problem to 9V battery that powers an electronic computer board made by Solar Edge. Solar Edge was suppose to be monitoring our SunRun system but did not catch this problem. It seems the only way to verify that our system is working is via actual power outage and not through simulation (which is done when checking out the system; ie: turn main PG&E power breaker 'off & on'. We will not know if our 'solar system with battery backup' is actually working until we have an actual PG&E area power outage, which would only happen during some disaster, ie; power lines down, flooding, etc. This is not a good time to verify an emergency power backup system. Hopefully SunRun will remedy the design issue with Solar Edge in the near future.

6 years ago

Reply from Sunrun

Thank you for taking the time to leave us a review, Bob. We love to hear that you love the people that helped you go solar. Rest assured we are working towards a resolution in regards to your design discrepancy with SolarEdge. We want your battery backup to work for you without any issues. You are helping us create a planet run by the sun!

Feb. 15th, 2019

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Verified Customer

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kathye Collier Grass Valley, CA

Everyone from start to finish on the Sunrun team did exactly what they said they would do. All appointments were kept and everyone was so polite it was refreshing. We haven't had the installation long enough for me to recommend them as to savings and apparently I will not know if I am indeed saving money until 1 year has elapsed. I will know more at that time.

6 years ago

Reply from Sunrun

Wow! Amazing review Kathye C. we are so pleased to hear that your appointments were kept and our team was professional. Since your Sunrun rate is lower than that of your utility, so rest assured you are in the right hands! Welcome to the Sunrun family, let's power forward.

Feb. 12th, 2019

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Verified Customer

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Robert Davis Riverside, CA

Initially I learned about Sunrun because I knew one of their representatives. I certainly liked the idea of going green and saving money on my electrical utility bills with them. When I talked to the representative they were fantastic. They had confidence in their numbers and were really professional so I signed up. The installation was great and everything works well, I've had no issues with them whatsoever

7 years ago

Reply from Sunrun

Grateful for your wonderful feedback, Robert Davis! After all, being the clear choice in solar is our goal! That's why, engaging with you, and providing a hassle-free experience is key. Thanks for allowing us the chance to guide you when you first searched for solar! Power Forward! #savewiththesun

Apr. 5th, 2018

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Verified Customer

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Edward Cartlidge Bethlehem, PA

I have 10 years of experience in the solar business. I'm an independent business owner that represents Zoom Solar and they use SunRun to do their installations. We already had a SunRun run facility in Bethlehem and I wanted to talk to them about getting another one installed up in Lake Harmony. It seems like they're not up there yet though. The representative that we talked to was very good. They were very professional and proactive when I called in for information regarding the process. From start to finish that takes about 3 months, with most of the process being related to permits. I feel very good about working with them. Since I work for Zoom Solar, I get a residual income every month for using the system.

7 years ago

Reply from Sunrun

Thanks! After all, making the switch to solar simple for you, and full of savings, is our aim! It's why, we're known for processing the fastest system installations, and giving the best customer service. So thrilled you're a part of our Sunrun family! Thanks for helping us create a planet run by the sun! Power Forward! #savewiththesun

Apr. 5th, 2018

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Verified Customer

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Joseph Hamm Phoenix, AZ

When I moved to Phoenix I had a lot of companies come by offering solar. At church I actually talked with someone that turned out to be the manager for SunRun. Since I hadn't been around for too long, I wasn't really eligible for solar but once I hit the one year mark I talked to the SunRun manager and got everything figured out. All around they did a great job, everything was done seamlessly. I met a lot of representatives and they were all very polite and professional. They're extremely busy so sometimes it took them a little while to get back to me, but they always called back. The welder installation team did a fantastic job. There were a lot of things coming onto the roof and they did a very professional job. My electric bills are now lower.

7 years ago

Reply from Sunrun

Providing the best customer experience is key when our mission is to create a planet run by the sun. Thanks for sharing your story! We are thrilled to welcome you to the Sunrun Family!

Apr. 5th, 2018

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Verified Customer

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Gordon Beaver San Lorenzo, CA

I researched about 10 different companies and they came up with the best deal for me. We signed up for the service and it didn't cost me anything to get it up on the roof. Eric, the representative that I talked to, was absolutely perfect. He came all the way out of town substituting for someone else and did a great job. He came back out a second time because we needed to talk with him some more and he did a nice job.

7 years ago

Reply from Sunrun

Thanks for your advocacy, from start to finish, providing the best customer experience is our aim! It's why trusted retailers stand behind our brand! As well, having local branches in most every state we operate ensures speedy and efficient installations for your project. So happy you're a part of our Sunrun family! Thanks for helping us create a planet run by the sun! Power Forward! #savewiththesun

Apr. 5th, 2018

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Verified Customer

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Richard Hoffman Oceanside, CA

We started looking through Costco since they have good merchandise and got their name that way. We were just interested in solar, but we had heard horror stories from other people that had used other solar energy companies. The customer service rep that we talked to as very enlightening though. He came out to our house and explained everything to us. In the end we just decided to go with Sunrun. So far our experience has been excellent.

7 years ago

Reply from Sunrun

We pride ourselves on making the switch to solar simple, hassle-free, and full of savings! So excited to welcome you to the Sunrun family! Thanks for helping us create planet run by the sun. Power Forward!

Apr. 5th, 2018

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Verified Customer

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Arturo Velez

The company is good, but I’m still paying high electric bill so I’m not satisfied with solar system

2 months ago

Reply from Sunrun

Thanks for your review, Arturo! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Sep. 25th, 2025

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Verified Customer

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Peter Teichman

Always available. Fixes problems promptly. Knowledgable staff. In business for a long time.

2 months ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family, Peter!

Sep. 14th, 2025

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Verified Customer

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Roberto Cordero

The system works as intended and our electric bill was reduced significantly, it’s a good buy.

2 months ago

Reply from Sunrun

Thanks for your review, Roberto! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Sep. 14th, 2025

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Verified Customer

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Jose Perez Luna

I love everything , everything was easy and I did not have any problems. Everyone was so professional.

3 months ago

Reply from Sunrun

Jose, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Sep. 5th, 2025

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Verified Customer

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Bobby Magby

Great service so far no problems the people who work there are very patient and have great customer service

3 months ago

Reply from Sunrun

Thanks for the kind words, Bobby! We’re so glad you're loving your system. It’s awesome to hear you’re enjoying the benefits of clean energy- this is exactly what it’s all about!

Aug. 27th, 2025

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Verified Customer

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yesenia Vazquez

Overall, experience has been great, saving so much on my power bill. And generating extra for Edison.

3 months ago

Reply from Sunrun

Yesenia, we wanted to express our sincere thanks for your review! It brings us immense joy to learn that solar is making a positive impact on your savings. Thank you so much for going solar with us!

Aug. 27th, 2025

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Laura Gonzales

I want to warn others about the solar panel company Sunrun, due to my bad experience with them. After almost a year of requesting repairs, they finally fixed my panels, but in the meantime, they kept sending a technician every month without solving anything. Now, on top of that, they are also breaking the contract. The contract clearly stated that the monthly payment would increase by 3% each year. However, in addition to applying that 3% increase, they also added an extra $7.81 monthly charge without my authorization, violating the terms of the agreement. This company does not honor its own contracts and only looks for ways to take more money from consumers. I strongly advise being very cautious before doing business with them.

2 months ago

Reply from Sunrun

Thank you for bringing this to our attention, Laura. We are sorry to hear that you are having an issue with our system, and we'd like to help you. Our team would be more than happy to review your system's performance along with any other specific concerns you have. To address this, please send your service address to resolutions@sunrun.com so that we can assign an Expert to assess your account and provide you with an update thoroughly. Thanks so much!

Oct. 3rd, 2025

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David Court

I've been waiting for months now for these people to fix an installation error. I have sent them all proof of the error; billing statements, pictures, and a report from my electrician..all things they requested. Sunrun will not show up to repair anything unless they know ahead of time, which means you have to hire your own electrician to find their mistakes first. Many many phonecalls and many reasons they give as to why they can't just send someone here, while I still have to pay a Sunrun bill, and a National Grid bill that has not shown improvement, despite showing them bills in the months before and after install, the amount to pay and kwh usage stays the same. I do not recommend Sunrun. My next approach to getting my issues solved is by calling a lawyer.

2 months ago

Reply from Sunrun

We appreciate you letting us know about the installation error and our team would like to look into this for you, David. We've located your account and have assigned an Escalation Expert who will review your account and reach out to you as soon as possible. They can take up to one business day to review your account information so please feel free to send us a private message if you have any questions in the meantime. Thanks!

Sep. 18th, 2025

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Verified Customer

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Corey Yosten

The customer service has been great. I have called with question regarding billing and power options and Megan was very polite and helpful.

4 months ago

Reply from Sunrun

Corey, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Jul. 23rd, 2025

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Verified Customer

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Aaron Bordessa

Great solar, fair price and knowledgeable staff. Purchase and install is seamless. Sunrun stands by their warranty and those of the manufacturers.

4 months ago

Reply from Sunrun

We're thrilled you had a good experience, Aaron! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jul. 23rd, 2025

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Verified Customer

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Paul Moyers

Sun run was very proffesional, they kept me informed, answered all my questions, and were always on time. They did really great work.

4 months ago

Reply from Sunrun

We're thrilled you had a good experience, Paul! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jul. 16th, 2025

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Verified Customer

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Linda Young

Prompt call back from a rep. Took time to explain the process. Was not rushed. All workers were friendly and answered all my questions .

5 months ago

Reply from Sunrun

Linda, your feedback is greatly appreciated! We’re delighted to learn that our workers provided attentive assistance and were able to help answer any questions you had. Thank you so much for sharing your experience with others.

Jul. 5th, 2025

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Verified Customer

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MIGUEL F DEL RIO

I had the system installed a few years ago with no issues at all. Everything works well with no interruptions. Thanks Sunrun.

5 months ago

Reply from Sunrun

Thank you for sharing, Miguel! We're thrilled to hear you're enjoying your system. It's always great to see our customers experiencing the benefits of clean, reliable energy. We appreciate you being part of the journey. Thanks!

Jul. 3rd, 2025

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Verified Customer

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Andrea Spinner

Everyone was informed and friendly! This was one of the easiest processes, Emilio and Sunrun handled everything flawlessly.

5 months ago

Reply from Sunrun

We're pleased to hear about the positive impact your representative, Emilio, had on your solar journey. Your feedback is invaluable, and we appreciate you sharing your experience with others. Thanks, Andrea!

Jun. 24th, 2025

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Verified Customer

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Julie Vawter

From initial contact with Sunrun to now up and running, we were well informed. All sunrun staff were super nice and communicative.

5 months ago

Reply from Sunrun

We're thrilled you had a good experience, Julie! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jun. 20th, 2025

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Verified Customer

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Kevin Connolly

Everyone was professional , prompt and courteous. I can’t say enough. From start to finish. And kudos to Derrick who came out to repair area around electrical panel.

6 months ago

Reply from Sunrun

Kevin, your positive feedback fills us with so much joy! We’re absolutely thrilled to hear that your experience was seamless. Your support fuels our mission to promote solar energy and create a sustainable future. Thank you for being an integral part of our journey!

May. 24th, 2025

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Verified Customer

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Kristi Ortiz

We had some challenges along the process but everyone was very helpful professional and patient. Our private community caused the delays and the technicians were so great.

6 months ago

Reply from Sunrun

We appreciate you taking the time to share your experience during this process, Kristi! It brings us so much joy to hear that everyone was attentive and helpful. Thank you for being part of our Sunrun family!

May. 24th, 2025

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Verified Customer

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Jeffrey Wright

Everything went smoothly. System is up and running and the app is very user friendly. I can see our savings as I watch our solar usage and what we send back to the grid.

6 months ago

Reply from Sunrun

We're absolutely thrilled to hear about your positive experience, and to hear that going solar is keeping your electric bill low, Jeffrey! Your feedback means the world to us, and we genuinely appreciate you taking the time to share it. Thank you for being such an integral part of our solar community.

May. 24th, 2025

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Verified Customer

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Arleen Upton

Very good company. Everyone I dealt with was very nice and very professional. They did a great job in a timely fashion. Definitely would recommend this company.

6 months ago

Reply from Sunrun

Your review brightened our day, Arleen! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

May. 10th, 2025

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Verified Customer

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Julio Roman

Great customer service and professionalism. Their response time to my concerns was very good. I highly recommend Sunrun for your solar needs! Thanks to Sun Run!

6 months ago

Reply from Sunrun

This is awesome, Julio! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 7th, 2025

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Verified Customer

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Olga Skoro

Took a little while to obtain permits, but I’m pretty satisfied with overall experience and my current power bill! Definitely recommend this company.

7 months ago

Reply from Sunrun

Thanks for your review, Olga! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Apr. 30th, 2025

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Verified Customer

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Rosemary Bednarek

Sunrun was very informative as the install proceded. They were reliable, courteous. They did an excellent job and the company stands behind its word.

8 months ago

Reply from Sunrun

Thanks for your review, Rosemary! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Apr. 2nd, 2025

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Verified Customer

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Richard Santos

Reps are very difficult to get a hold of. Once we were powered on, no one noticed even the rep that was assigned to us contacted us to explain how everything will work (apps, setting up our system). The only updates we got was an automated email that said the same thing every time it was generated to email us. There was a guy named Bryce that supposedly our contact person after the installation was complete. We specifically gave Bryce our availability when and if he needs to contact us. He would always reach out to us outside our availability times. Never contacted us to give us instructions on how things was going to work moving forward. I emailed him and asked if he could show us how to use and set up the apps (sunrun, tesla), never heard from him! Up to this day, no one has contacted us to see how things are going and to go over the app and system

8 months ago

Reply from Sunrun

We’re truly saddened to hear that you are not getting the assistance you need, Richard. Your satisfaction matters to us, and we’re eager to better understand your situation. In order for us to help you further please send a message with your service address and a concise overview of the specific issues you are encountering to resolutions@sunrun.com. That way we can personally assign an Expert to your case that can assist you further. Your cooperation is greatly appreciated as we work towards turning this situation around. Thank you so much, Richard!

Apr. 2nd, 2025

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Verified Customer

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Robin Robinson

Staff was wonderful explaining the concept and designing/ installing the system. They also showed up to check out everything and came twice to fix internet issues.

8 months ago

Reply from Sunrun

Hi there, Robin! We are thrilled to hear that you had such a positive interaction with our staff. It brings us joy to hear that they were prompt and responsive to all your needs. We hope that you enjoy the full benefits of going solar for years to come. Thanks!

Apr. 2nd, 2025

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Verified Customer

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Roy Burgess

Jesse was very professional and answered all of our questions. He was very knowledgeable on everything about the system. And I would like some golf balls if I could please.

8 months ago

Reply from Sunrun

Thanks for your review, Roy! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Mar. 24th, 2025

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Verified Customer

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Bethany Diggs

Loved the communication, the speed and efficiency of signing the contract to the installation. The friendliness of everyone I interacted with. We are extremely happy and have no complaints . Thank you

8 months ago

Reply from Sunrun

Thanks for your review, Bethany! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Mar. 10th, 2025

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Verified Customer

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Jose Vasquez

I’m very happy with SUNRUN and satisfied with the performance of the equipment and the Tesla Model battery. I like to thanks the sales team Bella and Ulises for their service and service explaining how the system works !

9 months ago

Reply from Sunrun

We're delighted to hear that Bella and Ulises made such a meaningful impact on your solar journey. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thanks!

Feb. 21st, 2025

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Verified Customer

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TRUE Hudson

These folks were a joy to work with. Everything was upfront. What they said would happen and when happened as explained. They were always available to answer questions. Very happy with our system.

9 months ago

Reply from Sunrun

We're thrilled you had a good experience, True Hudson! We appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Feb. 13th, 2025

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Verified Customer

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Curtis Ward

I have had sunrun for over 3 years and I am very much satisfied with the product and I think people should inquire about the product. Because when the grid is out I am not without power.

9 months ago

Reply from Sunrun

Hi Curtis! We're thrilled to hear this! Glad we're able to help you keep the lights on!

Feb. 10th, 2025

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Verified Customer

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Krishna Boodram

This has been always very knowledgeable and helpful in her work wish there were more persons like her to assist the customers. I really do appreciate persons who really can assist the public

10 months ago

Reply from Sunrun

We're thrilled you had a good experience, Krishna! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Feb. 4th, 2025

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Verified Customer

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Albert Truong

Overall great service and team. Sunrun was on top of the process. Only thought is to confirm service times, wasn’t an issue, but it would help customers know when people will be showing up.

10 months ago

Reply from Sunrun

Thank you for sharing your story,Albert. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to escalate this for you. Thanks for choosing us as your solar provider!

Jan. 31st, 2025

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Verified Customer

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Doris Watkins

This was one of the best decisions I've made. Sunrun made sure my house was up to code and I have saved so much money over the years. And everyone I talked to were very knowledge and nice.

10 months ago

Reply from Sunrun

We're thrilled you are having a good experience with us, Doris! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jan. 23rd, 2025

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Verified Customer

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Donald Ericksen

The sunrun group did a great job with installing our solar panel ,we have had solar for about four years .maintaince free except a wash every 6 months best decision we made highly recommend the sunrun group

10 months ago

Reply from Sunrun

Thanks for your review, Donald! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jan. 21st, 2025

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Verified Customer

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Joshua Seigler

Sunrun has proven to be a great way to insulate myself from the rising cost of electrical supply and transmission. Their terms, customer service, and installation all exceeded my expectations.

10 months ago

Reply from Sunrun

This is awesome, Joshua! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Jan. 11th, 2025

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Verified Customer

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James Rouse

This company knows what they’re doing when it comes to solar cells. They even take the time to stay in contact with you. Know other company does that Great solar cell company.

11 months ago

Reply from Sunrun

Your review brightened our day, James! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Jan. 3rd, 2025

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Verified Customer

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William Dokey

One of the best home upgrade options out there. Dropped my monthly electric bills to approximately $20. Without solar my summer AC bill here in Las Vegas would easily exceed $350. Extremely satisfied Sunrun customer.

11 months ago

Reply from Sunrun

Thanks so much for sharing, William! We're so glad to hear that you're loving your system. It's wonderful to see our customers enjoying the benefits of clean energy! If you ever need anything, feel free to reach out. Thanks

Jan. 3rd, 2025

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Verified Customer

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Maria Olivas

I had lots of questions about the installation and they were all answered in a very timely manner. In addition, I was kept aware of the progress of the installation and connection process.

11 months ago

Reply from Sunrun

We're thrilled you had a good experience, Maria! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Dec. 23rd, 2024

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Verified Customer

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Vincentella Montanarello

They are a superior organization with extraordinary team at there side The communication skills above anything you would expect. Everyone involved with your account will call, text or message you every step of the way.

11 months ago

Reply from Sunrun

Thanks for your review, Vincentella! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Dec. 23rd, 2024

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