Sunrun: Read 4,243 User Reviews From Real Homeowners

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Verified Customer

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Dennis L Sr Aurora, CO

All the pricing was pretty much even, but the customer service starting with the sales rep and all the way through the process has been top notch. Everyone is kind and knowledgeable. It was like I was the only customer and they want to make sure everything went right through. The installation went without a hitch and was a lot faster than I thought it was going to be. It was very hands off. I didn't have to do anything, it was just too easy. Everything works perfectly. I've had no issues and it's very eays to understand the app when you're looking at the power or what you're using. Everything is user friendly. Specifically Brandon, my service rep, has been outstanding in this process and I really depend on him. He finds out answers to my questions in a timely manner and get's back to me so he's a top notch employee.

6 years ago

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Verified Customer

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Ferris Chicago, IL

SunRun was able to answer all my questions. The showed me examples of work that they had done. They made sure I had information about solar panels and solar savings. They were quit thorough. The installation process was flawless.They were on time and very respectful of my home. They showed me what they had done after they finished. Everything works the way that it should. Customer service is excellent they are reliable and they're prompt in responding to your calls. About the equipment. The panels are on my roof and we had a horrible storm and I was concerned because my neighbor had pieces of their roof fly out but I had no incident. The other cool thing about SunRun is I had a small stipend for referring other customers to them. I referred them because I thought the service was nice and really didn't expect anything but I thought that was a nice touch.

6 years ago

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Verified Customer

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Darnell Houston, TX

They're very consistent, thorough, and follow through. The Installation process went very well I think they finished even a day ahead of schedule. Of course being inside the home it's understandably noisy within them banging on the roof however I'm very pleased with the end results. From what I've seen the quality is excellent it performs well. I've seen other systems throughout the different communities and whatnot and different places of business I just like the look and the design of the SunRun system. It's been great. Texas suns are monstrous with the heat but the sun is working in my favor.

6 years ago

Reply from Sunrun

We're thrilled you had a good experience, Darnell. We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jul. 20th, 2024

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Verified Customer

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Douglas Poway, CA

They were at Costco and Costco stands behind what they sell at their store. They came out and did the measuring and they came and installed it and took a couple of days and then we had to wait for inspection so everything pretty much went as we were told ahead of time. There was one problem, they came out and fixed it but they didn't fix it immediately it was a few days and we weren't sure what was going on but other than that it was great and they took care of it. Everything has gone really well and for the first year we had a bill of a hundred and thirty dollars but we didn't install it until one month into the year so we're pleased.

6 years ago

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Verified Customer

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Robin Henderson, NV

I'm a Costco member and I made an appointment with them and when they came out to my home, they were very courteous, on time, and were very knowledgeable. I've had a few issues along the way, but they called me back right away or emailed me back right away and were able to take care of any complications so that's very good customer service. The installation was very smooth and quick. All the gentlemen who did the service were courteous, very friendly, and very nice. They put it up in no time and explained everything to me when I needed to look for it. It was a really good experience. The equipment they put in the box on the side of the house and it's very easy to read the instructions. Everything that they've done has been very well handled. They've been very honest from the beginning.

6 years ago

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Verified Customer

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Veronica

They kept me apprised of every step of the process and it made it incredibly easy and smooth for me and for my solar panels and power in a very quick time frame. Everything was planned ahead of time and scheduled. They showed up on schedule and everything was done within a couple of hours. It looks great and they cleaned everything up and it was beautiful. Our town inspector came out to take a look and they were very impressed with the amount of solar power the panels were collecting when it was still early in the season, in early March, and that to me was a really good time. These were really great technology.

6 years ago

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Verified Customer

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5 San Juan Bautista, CA

Everything went perfectly during installation. There wasn't a hiccup in the whole process. They were professional and courteous. They were on time and they got our job done quickly and I'm happy as a clam. They were quick about it and explained to me what they were doing. They told me exactly how long it would take. They were very professional, every single one of them. The system is working perfectly. We haven't had any glitches in the system and I'm very happy with it. We had sort of an unusual occurrence. The day they completely finished the installation, the technician had left and unbeknownst to me, the power went off, but I didn't think the system was working. So I called him and he came back.

7 years ago

Reply from Sunrun

Carol, thank you for sharing this experience we are happy to hear that everything went as planned. Hearing you are satisfied is what we love to hear and strive for. Welcome to the Sunrun family.

Feb. 20th, 2019

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Verified Customer

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Paul Boys Sun City, AZ

Several of my neighbors had already used them so when we heard about them we asked for a rep to come over and give us a proposal. He was very knowledgeable, friendly, and not pushy at all, so we signed up for it. I had already bought a solar system for a previous house, so I knew that it could cost quite a bit of money. We really liked the option they gave us of not paying a lot of capital upfront for their equipment. They seem to have a pretty good system to keep you informed through the process. They either email or call on every step of the way. Their construction team was very efficient too and as far as I know they did their job right.

8 years ago

Reply from Sunrun

Thank you so much for the awesome feedback! We love hearing from our customers, it is very important for us as a growing company.

Apr. 5th, 2018

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Verified Customer

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Dean Campbell Lexington, SC

I got interested in solar because I was getting high electrical bills. I had to do something to cut my costs so I went for it. The installation was done efficiently and faster than what I thought. It also had no cost, all I have to pay is the monthly fee. My contract is for 20 years, so for that time I don't have to worry about it. It has cut about 40% off of my electric bill already. The biggest problem that we ran into was with the Homeowners Association. They slowed everything down and stopped us from doing what we wanted to do in our home. I had to go 3 or 4 times and do all these things to get it all approved. I don't think they should even be involved, I mean, I'm putting up panels on my own house, it should be my own choice. Hopefully they can get the lawmakers involved and straighten things out. That way they may realize that, you know, it's the customer's choice to put things on their home. No one else should have to get involved or put up restrictions on what we can or can't do. It should be up to me not the HUAC.

8 years ago

Reply from Sunrun

Happy to hear, Dean C! Thanks! After all, making the switch to solar simple for you, and full of savings, is our aim! It's why, we're known for processing the fastest system installations and giving the best customer service. So thrilled you're a part of our Sunrun family! Thanks for helping us create a planet run by the sun! Power Forward! #savewiththesun

Apr. 5th, 2018

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Mueen Husain Houston, TX

Smooth and fast process of Battery Installation by Sunrun. Great Service. High Recommendation and recognition for Robert who helped in this process.

2 weeks ago

Reply from Sunrun

Mueen, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!

Jul. 7th, 2026

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Irving Bloom Oceanside, CA

We've been customers with Sun Run for eight years and are happy with the service and that they are Actually still in business!!

2 weeks ago

Reply from Sunrun

We're thrilled you had a good experience, Irving! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jul. 1st, 2026

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Cindy Murray Santa Rosa, CA

Dimitar is very knowledgeable about his products, and personable and generous with his clients. He's prompt and well mannered.

2 weeks ago

Reply from Sunrun

This is awesome, Cindy! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Jul. 1st, 2026

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George Espinosa Hoffman Estates, Illinois

David r was very professional in all my interactions with him. He has responded to all my questions and inquiries. Highly recommend him and Sunrun

2 weeks ago

Reply from Sunrun

This is awesome, George! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Jul. 1st, 2026

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Sean Rooney Boulder Creek, California

I paid $0 dollars up front Dimitar answer 1000 questions The system works exactly the way I was told it would. I absolutely recommend

3 weeks ago

Reply from Sunrun

Thank you for your wonderful review, Sean! We're so glad Dimitar took the time to answer all your questions and made you feel confident in your decision. It's great knowing your system has exceeded your expectations and that you're happy with how everything has been working. Thanks for sharing!

Jun. 30th, 2026

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Jeanine Flavell Northridge, CA

The excellent reviews, the length of time the company had been in business, and the very knowledgeable representative, Randy.

3 weeks ago

Reply from Sunrun

Thank you for your kind words, Jeanine! We're glad to hear Randy was knowledgeable and there to help guide you through this process. Thanks for choosing Sunrun!

Jun. 30th, 2026

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Latrina hill Hickory Hills, Illinois

I had a wonderful experience with Teia very sweet, kind and polite. Optional)   the information that she provided for me beautiful.

4 weeks ago

Reply from Sunrun

Your review brightened our day, Latrina! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Jun. 23rd, 2026

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Verified Customer

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Albert Ochoa Henderson, NV

Service is great, they are easy to work with and their product really helped our power bills a lot more manageable.

2 months ago

Reply from Sunrun

This is awesome to hear, Albert! We're thrilled to hear switching to solar has helped lower your electric bill and made it more manageable for you. Thank you so much for sharing!

May. 6th, 2026

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Bertha Kerman, CA

Rafa was great, from the beginning to the end . He was professional but very human, he seemed to really care and wanted the best for me and my family. Highly recommend him

1 month ago

Reply from Sunrun

This is awesome, Bertha! Your positive feedback is like a ray of sunshine to us, and we're so happy Rafa could guide you through your solar experience. Thanks for going solar with us!

Jun. 23rd, 2026

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Ryan Mansfield Center, CT

Colby helped me and my household go solar. He was very communicative through the process. I’ve had solar for over a year now and so glad Colby stopped by

1 month ago

Reply from Sunrun

Ryan, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!

Jun. 16th, 2026

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Nora Ruiz Lindsay, California

Pleasure working with Austin he explained every step and went out of his way to follow up with us. Excellent customer service. Thank you again Austin.

1 month ago

Reply from Sunrun

Your review brightened our day, Nora! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Jun. 15th, 2026

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Laura Lancaster, CA

Jaime was great to work with and very supportive throughout the whole process. The process has been pretty straightforward and they have had great communication with me.

1 month ago

Reply from Sunrun

Thank you for sharing your experience, Laura! We're happy to hear that Jaime was easy to work with and was supportive throughout the entire process. Thank you for going solar with Sunrun!

Jun. 13th, 2026

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Raymond Crowell San Bernardino, CA

I have heard good things about the company and I was happy to have had the experience and was able to get a new roof and save money on my electric bill.

1 month ago

Reply from Sunrun

Raymond, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

May. 27th, 2026

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Verified Customer

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Marwa Moustafa

I have a good experience with them beginning from the inspection to the installation. They take care everything and it help me to save a lot of money

3 months ago

Reply from Sunrun

Thank you so much for sharing, Marwa! It's great to hear you had a good experience from start to finish, and even better that going solar has helped you save money.

Apr. 18th, 2026

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Verified Customer

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Marcus Sprenkel

Totally professional, installation was less than 8hrs and now I am producing more power than I am using, so very happy with my system

3 months ago

Reply from Sunrun

This is great to hear, Marcus! It's great to hear your installation was less than 8 hours! Glad everything went smoothly and that your system is exceeding your expectations.

Apr. 17th, 2026

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Verified Customer

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Glen Schleyer

Excellent price and quality of service. The equipment works great and the app provides helpful tools to monitor performance.

3 months ago

Reply from Sunrun

We appreciate your review, Glen! We're so happy to hear you're happy with your system and that the app has been a helpful tool for tracking your performance. Thank you for choosing Sunrun as your trusted provider!

Apr. 14th, 2026

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Verified Customer

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Rodriqo Sostre

I've had solar panels for several years now from Sunrun they are great people to work with I've had no problem since I've gotten my solar panels

3 months ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family!

Apr. 10th, 2026

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Verified Customer

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Bryan Gallareto

Sunrun has been super easy to work with. Their transparent pricing, hassle-free setup, and consistent customer experience has won me over!

3 months ago

Reply from Sunrun

Bryan, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!

Apr. 10th, 2026

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Verified Customer

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Debanga Barman

Satisfied with the service so far. Panels working great. had it since 2023. I have 100% production capacity. Definitely recommend for others.

3 months ago

Reply from Sunrun

Your review brightened our day! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider.

Apr. 10th, 2026

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Verified Customer

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Keith Landgraf

We met their sales rep at a local home store. We had just moved into a new house and were thinking of going solar for a while. The Sunrun system seemed a good match.

3 months ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family!

Apr. 10th, 2026

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Verified Customer

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Mona L Ashley

At this time I Trust to work with co. to keep all repairs and services organic however cost may become a future concern.

3 months ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family!

Apr. 10th, 2026

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Verified Customer

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Norman Vachon

3 months ago

Reply from Sunrun

Hi Norman! Thank you for taking the time to share your experience with us. We're sorry to hear about the challenges you faced early on, but we're incredibly glad our team was able to step in and address the issues. It's great to hear that everything is working well and that you found our team helpful and supportive. Thanks!

Apr. 10th, 2026

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Verified Customer

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Diane Kilakis

I’ve had nothing but good words to say about my experience with Sunrun. Have not had an issues with installation or service to date.

3 months ago

Reply from Sunrun

This is awesome, Diane! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Apr. 10th, 2026

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Verified Customer

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Josh Mckiernan

Quick install and good rates for the price you get, but if you can buy them outright it's optimal. Do your research, but this is a great company.

3 months ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family!

Apr. 10th, 2026

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Verified Customer

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Vicki Puccio

I have had Sunrun for about 10 years. They are responsive and proactive. They found and fixed a problem that I didn’t even know I had one.

3 months ago

Reply from Sunrun

Thank you for sharing your experience, Vicki! It's great to hear the team was proactive and was able to fix an issue that came up!

Apr. 9th, 2026

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Verified Customer

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Edward Fischer

They are a very good company that really stands behind their products and services always looking to improve their customer service experience

3 months ago

Reply from Sunrun

Thank you for your kind words, Edward!

Apr. 9th, 2026

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Verified Customer

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Richard Guengerich

What I disliked is you people from other states doing pipeline from my garage to house was a F—king joke I could have done a better job and I’m handicapped . People who did conduit it is crooked. Was a very stupid person that done it . So no I’m not happy with install at all. Had to redo electrical wire, after first installation. Because of someone that didn’t know what they were doing!!!!!!!!!!!!!

3 months ago

Reply from Sunrun

Hi Richard, we appreciate you getting in touch with us. This sounds like a frustrating situation, and we'd like to speak with you further about your ongoing experience to see how we can best help you. Please be on the lookout for a private message from our team requesting additional account information. Thanks!

Mar. 24th, 2026

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Verified Customer

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Gregory Surrells

They do everything in a timely manner and are very professional the way they handle all things. I have no complaints. We'll done Sunrun.

3 months ago

Reply from Sunrun

Thank you for sharing your experience, Gregory! It's great to hear that everything was completed in a timely manner and that you're enjoying our services! Thank you for being part of our family!

Mar. 24th, 2026

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Andrei Larioza Riverside, CA

Austin did a tremendous job during the entire process. I've been indecisive about installing solar panels but he was very informative about my potential savings and explaining the benefits of having Tesla Powerwalls.

2 months ago

Reply from Sunrun

Hi Andrei, thank you for the great review! We're so glad Austin helped make your decision easier by taking the time to explain your savings and the benefits of the Tesla Powerwalls. We appreciate your trust in Sunrun and are excited to be part of our journey!

May. 16th, 2026

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Verified Customer

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Janis Derouin

The representatives are and truthful…. Kevin had all the answers to my questions. He kept in touch with me and trust me I’m not a easy person to work with

4 months ago

Reply from Sunrun

Thanks for your review, Janis! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Mar. 17th, 2026

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Verified Customer

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Byron

Very good solar company that was able to accommodate my needs for solar panels and Tesla batteries. Customer service was very helpful and knowledgeable.

4 months ago

Reply from Sunrun

We're so happy to hear our team was able to help find a system and battery setup that met your needs, Bryon! It's wonderful to know our customer service team helped make this process seamless for you. Thank you for sharing your experience!

Mar. 12th, 2026

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Verified Customer

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Jacqueline Gervais

I have had 6 solar panels for the past 2.5 yrs. I only have had to pay my rental fee, otherwise my electric has been taken care of. I have been very satisfied.

4 months ago

Reply from Sunrun

Thanks for your review, Jacqueline! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Mar. 3rd, 2026

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Verified Customer

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Thomas Sheehan

I was looking into solar, and Sunrun seemed to offer the most. I've been with Sunrun since April of 2021, and everything has been smooth sailing. No complaints at all.

4 months ago

Reply from Sunrun

Thank you, Thomas! We're grateful you've been with Sunrun since 2021 and that everything has been running smoothly. Thank you for being a loyal Sunrun customer!

Feb. 25th, 2026

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Verified Customer

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Sarah Fisher

I really like the consultant I worked with to primarily get our Solar installed. We had many issues with the install but after the first year things all leveled out and we have had no issues.

4 months ago

Reply from Sunrun

We are happy to hear the individual you were working with was able to help make your experience pleasant, Sarah! It's good to hear that you are no longer having any issues with your system. Thank you for sharing your experience!

Feb. 20th, 2026

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Verified Customer

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Sherry Stiles

Brian has been very easy to get a hold of and quick to answer any questions I may have about my Sunrun account. Customer service has also been responsive.

4 months ago

Reply from Sunrun

Thank you for your review, Sherry! It's great to hear Brian and our customer service team have been responsive and helpful throughout this process. Thanks for being part of our Sunrun family.

Feb. 20th, 2026

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Verified Customer

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Mercylyn Adams

My initial contact was with a Rep in Costco Chino Hills! He introduced me to Sunrun and to my Rep Khelin! This was the best decision I could have made!

5 months ago

Reply from Sunrun

Hi there, Mercylyn! We are thrilled to hear that you had such a positive interaction with your Sales Representative, Khelin. We hope that you enjoy the full benefits of going solar for years to come. Thanks!

Feb. 17th, 2026

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Verified Customer

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Jesse Vega Santee, California

Easy transition after installation was done

1 week ago

Reply from Sunrun

This is great to hear, Jesse! We're glad to know the transition to going solar has been a seamless experience for you. Thanks for going with Sunrun!

Jul. 7th, 2026

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Michael Corbett

Been a customer since 2015 and now since the state government has changed the rules regarding my solar, I have had to add solar panels to offset those costs. Wallace was great. Keep hiring people like him. The solar installers were also great.

3 months ago

Reply from Sunrun

Thank you for sharing, Michael! We truly appreciate your long-time support since 2015. If there is anything we can help you with, please don't hesitate to reach out to us.

Apr. 17th, 2026

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Verified Customer

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Nancy Victorialopez Los Angeles, California

Made us feel comfortable with the whole process

2 weeks ago

Reply from Sunrun

This is awesome, Nancy! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Jul. 7th, 2026

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Verified Customer

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Frank Salzano Plainfield, Connecticut

They (Steve) was knowledgeable and efficient.

2 weeks ago

Reply from Sunrun

Thank you for helping us to create a planet run by the sun!

Jul. 7th, 2026

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Verified Customer

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Katie Guyton Los Angeles, CA

Friendly staff and great customer service

2 weeks ago

Reply from Sunrun

Thank you for helping us to create a planet run by the sun!

Jul. 7th, 2026

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