Sunrun: Read 3,250 User Reviews From Real Homeowners

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Verified Customer

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Robert Alonzo

It has saved a lot on our electric bill and was installed with no money out of pocket. Maintenance is free as well.

2 months ago

Reply from Sunrun

Thanks for your review, Robert! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Feb. 4th, 2025

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Verified Customer

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Rolando Madamba

I like the clear explanation of Cole regarding the additional system.And also for the fast installation.

2 months ago

Reply from Sunrun

Thanks for your review, Rolando! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with Cole. Thanks for doing your part by helping us create a planet run by the sun!

Jan. 28th, 2025

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Verified Customer

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Andrew Williams

Process was simple and easy to maneuver. Great help throughout each step. Solar panels are up and working great!

2 months ago

Reply from Sunrun

Thanks for your review, Andrew! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jan. 11th, 2025

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Verified Customer

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Nathan Rand

5 star company! From their salesman to the installation team, easy to work with, quick and resposive.

2 months ago

Reply from Sunrun

We're thrilled you had a good experience, Nathan! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jan. 7th, 2025

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Verified Customer

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Lydia A Avina

Happy customer since 2023. Tom was our associate and is very knowledgeable and answered all our questions. We highly recommend Sunrun.

3 months ago

Reply from Sunrun

Lydia, big thanks for sharing this with us! We’re overjoyed to hear that Tom was attentive and could answer your questions. Your engagement contributes significantly to our mission of creating a planet run by the sun

Jan. 3rd, 2025

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Verified Customer

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Marina Koulbitskaya

It is very good company, we have solar for 8 years and didn’t have any problems, hope to have same with second part of out installation.

3 months ago

Reply from Sunrun

Marina, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you are having a good experience, while helping us create a planet run by the sun for 8 years!

Dec. 23rd, 2024

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Verified Customer

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Pascale Gregory

We had and continue to have a great experience with Sunrun. The entire process was easy and love having no more PG&E bills!

3 months ago

Reply from Sunrun

Thanks for your review, Pascale! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Dec. 17th, 2024

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Verified Customer

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Stanley Majerczak

Installation went very smooth. All people did great job!!!! I will always recommend SunRun . Thank you so much for everything Stanley .

3 months ago

Reply from Sunrun

We are happy to hear that the Installation was quick and that everything ran smoothly, Stanley! We appreciate you taking the time to share your experience during this process. Thanks!

Dec. 17th, 2024

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Verified Customer

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Byron garcia

Loved the effort they put into their work and interpersonal relationships! I would recommend their quality of work and dedication to community

3 months ago

Reply from Sunrun

We're thrilled you had a good experience, Byron! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Dec. 14th, 2024

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Verified Customer

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Jaime Sandoval

The detailed explanation of all my doubts was made by the expert and during the installation everything was done as he explained to me.

3 months ago

Reply from Sunrun

Thank you for sharing your experience, Jaime! We're thrilled to hear that you had a seamless installation process and that you're satisfied with our service. If you ever need anything in the future, please don't hesitate to reach out. Thanks!

Dec. 14th, 2024

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Verified Customer

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Jose Alcantar

I like that they did everything since they started to finish we have the best service from sunrun staff, we are saving a lot since we switched .

3 months ago

Reply from Sunrun

Thanks for your review, Jose! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Dec. 12th, 2024

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Verified Customer

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Gautam Talagery

Flexibility in system design that allowed for my preferences was most appreciated. The installation was done very efficiently in the background!

3 months ago

Reply from Sunrun

Thank you so much for your kind words, Gautam! We’re delighted to hear that your experience with Sunrun was seamless and satisfying. Thank you!

Dec. 12th, 2024

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Verified Customer

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Julie Quintana

After considering for months to get solar panels, I met Amber. She gave information to me which I needed to help me decide. It was all that I needed.

3 months ago

Reply from Sunrun

Julie, your feedback is greatly appreciated! We’re delighted to learn that Amber, your representative, provided attentive assistance and was able to help answer any questions you had. Thank you so much for sharing your experience with others.

Dec. 12th, 2024

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Verified Customer

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Travis Kupau

The process was easy and SunRun handles all the paperwork, which is a plus. Everyone we worked with was great and always kept us in the loop with each step.

4 months ago Edited November 20, 2024

Reply from Sunrun

Your review brightened our day, Travis! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Nov. 21st, 2024

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Verified Customer

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Amy Alderson

Installation was completely taken care of by our team, and our energy bills are now a tiny fraction of what they used to be. Our experience with Sunrun has been excellent!

4 months ago

Reply from Sunrun

Thanks for your review, Amy! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Nov. 21st, 2024

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Verified Customer

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Gerald Wilk

The system is working well. The installation went quickly and the people I’ve dealt with along the way have all been very helpful and knowledgeable.

4 months ago

Reply from Sunrun

Gerald, thank you immensely for taking the time to share your wonderful experience with us! It brings is immense joy to know that your journey was flawless. Your support means the world to us as we strive to create a planet run by the sun. Thank you for being part of our mission

Nov. 21st, 2024

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Verified Customer

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Traci Sheppard

I haven't decided if I will get solar yet but Sunrun has been very informative and professional. They have been available to give me a quote and answer all of my questions.

4 months ago

Reply from Sunrun

Hey Traci! We truly appreciate you taking the time to share your positive experience with us. We are thrilled to hear that our representatives were able to provide you with a quote and answer all of your questions. Please feel free to reach out if you have any questions!

Nov. 21st, 2024

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Verified Customer

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Amie Sykes

Sunrun is a reliable, responsible company. The process of going solar takes time, but you will not regret it. It has helped me save a great deal of money.

4 months ago

Reply from Sunrun

Thanks for your review, Amie! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Nov. 21st, 2024

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Verified Customer

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Jose Cortez

Precise information given in a timely matter. Zero sales pressure. Flexibility of personal schedule during call times. Overall amazing Customer Service

4 months ago

Reply from Sunrun

We're thrilled you had a good experience, Jose! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Nov. 19th, 2024

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Verified Customer

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Michael Ingram

The solar experience was smooth, the panel installation process went well, and the panels themselves work great. I wish there was a bit more transparency in the payment structure.

4 months ago

Reply from Sunrun

Thank you for sharing your positive experience with us, Michael! We're delighted to hear that our team was there to ensure this was a smooth and seamless process for you! Thank you!

Nov. 15th, 2024

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Verified Customer

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Dan Cordle

Mathias and his team were amazing. Very thorough of the whole process. Very personable unlike most sales teams. Constant communication. Great experience so far. Thank you

4 months ago

Reply from Sunrun

We're thrilled you are having a good experience, Dan! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Nov. 13th, 2024

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Verified Customer

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Michael Walkup

Responded quickly to my inquiries and gave me options for installation. System up and running as advertised and they responded quickly when some birds took out some wiring.

5 months ago

Reply from Sunrun

Thanks for your review, Michael! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Oct. 31st, 2024

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Verified Customer

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Edward Starz

I had a very good meeting with Derek. They worked out a great deal for me and everyone was very professional when they did the site survey and working up my quote!

5 months ago

Reply from Sunrun

Thanks for your review, Edward! We're so happy to hear that you are having a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Oct. 30th, 2024

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Verified Customer

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Jennifer

The service itself Is great. My only disappointment is that they didn’t install enough panels and when I called to ask them to install more, they told me that they couldn’t because of state rules.

5 months ago

Reply from Sunrun

Thank you for sharing your experience, Jennifer. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Oct. 15th, 2024

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Verified Customer

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Anonymous

I had a smooth installation process at home, but my experience with SunRun's customer service afterward has been disappointing. I wish they would focus more on supporting customers after the sale. It's frustrating not knowing when someone will address my concerns.

5 months ago

Reply from Sunrun

We are so sorry for this experience and we want to help resolve your concerns. Please send us an email at resolutions@sunrun.com with your name, concerns and service address so we can assist you. Thank you!

Oct. 11th, 2024

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Verified Customer

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Albert

I had a fantastic experience! Everything went smoothly without any issues. I felt really happy throughout, which made the whole process great. Highly recommend!

5 months ago

Reply from Sunrun

We're thrilled you had a good experience, Albert! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Oct. 11th, 2024

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Verified Customer

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Calvin

I had a good installation experience, but the follow-up management was lacking. I tried reaching out for support, but no one answered, which was frustrating. Overall, the installation went well, but the communication could definitely improve.

5 months ago

Reply from Sunrun

Thank you for sharing your your experience, Calvin. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Oct. 11th, 2024

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Verified Customer

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Frank

I had a good experience with the installation process; it went smoothly and I was satisfied with the outcome. However, the follow-up management could use improvement, as it seemed to be the source of any issues I encountered. Overall, I'm happy with the service but there's room for enhancement in communication.

5 months ago

Reply from Sunrun

Thank you for sharing your experience, Frank. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Oct. 11th, 2024

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Verified Customer

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Jose

The service is still in progress, but overall, everything feels smooth and fine. I appreciate the lack of installation hassle, making it easy to use. While there are some uncertainties, I feel confident that things are on track. I'm looking forward to seeing the final outcome!

5 months ago

Reply from Sunrun

Hi there, Jose! We are so sorry to hear that it's taking longer than expected to complete your project and we'd be more than happy to look into these delays for you. If you would like additional assistance, please send your service address to resolutions@sunrun.com. Thanks so much!

Oct. 11th, 2024

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Verified Customer

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Nick

I'm really disappointed with my solar panel experience. I was promised savings, but my bills have been higher than expected. The installation took longer than promised, and I feel like I'm spending more money instead of saving. I'm considering removing the panels altogether.

5 months ago

Reply from Sunrun

Nick, thank you for reaching out to us and apologies that we have not provided you with a positive experience. We want to help resolve your concerns, we will be sending you a direct message to assist you. Thank you!

Oct. 11th, 2024

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Lisa Perez Kapolei, HI

The Sunrun team was on time and ready to work when the equipment was installed. They were very professional and courteous. They cleaned all their debris when they completed the job. They also explained what they installed and walked my husband through the process.

3 months ago

Reply from Sunrun

Thank you for taking the time to share your experience with us, Lisa! We’re thrilled that you had a smooth and seamless process during your installation. Your satisfaction is our top priority and we’re here for you whenever you need us. Thanks again for choosing Sunrun as your solar provider.

Jan. 3rd, 2025

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Verified Customer

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Thomas

I am happy the way the system works now. In the beginning had problems it stop working . Took month to fix. Now I am very upset with the roof. The roofer did a terrible job. Had the ridge vent come off right before a storm. Paid someone to mail back on before the heavy rain hit. The roofer resecure the ridge vent but didn’t take care of the other issues like expose nails, gaps and shingles, and trimmed around the vents. I’m having another roofer to come out correct problems.

6 months ago

Reply from Sunrun

Thank you for taking the time to reach out to us, Thomas. We are happy to hear that you are enjoying your system and we hope you continue to enjoy the benefits of solar for years to come. If there is anything we can do to assist with your roof, please send your service address to resolutions@sunrun.com. Thanks!

Oct. 4th, 2024

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Verified Customer

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Donna

Sales and tech people are very knowledgeable, efficient and friendly. Equipment installed is unobtrusive and appears to work well. Spacing out payments monthly is easy to handle.

6 months ago

Reply from Sunrun

This is awesome, Donna! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Oct. 2nd, 2024

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Thomas

To be very honest promises made, promises not kept. After all the we need to inspect your roof, and electrical panel, we filed a formal complaint with Sunrun about our roof having an issue just below where the solar panel was installed, right where a human being would be standing to install the panel and they said it wasn’t their fault. They do not accept blame for damage by their installers. Only if the location of the panel is leaking. They never returned a report and just left us to fend for ourselves. Pathetic! SunRun DID NOT send their own team to inspect the issue either. They used secondary source. And I still do not have the report! We had to fix the roof issue ourselves!

6 months ago

Reply from Sunrun

Thank you for bringing this to our attention, Thomas. We are so sorry for this experience and we want to help resolve this for you. We will be sending you a direct message to obtain additional information to assist you. Thank you!

Oct. 2nd, 2024

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Verified Customer

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Mark

Been a customer for a couple of years, and I have no complaints about the service. In fact, I love getting credits every month from our electric utility to the tune of hundreds of dollars a year.

6 months ago

Reply from Sunrun

Thanks for your review, Mark! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Sep. 18th, 2024

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Verified Customer

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Claire GoodisBaker

I live in the Phoenix West Valley. It's the end of August. My public service bills are still in the minus. That should say how much I love Sunrun. I keep my house at 75° even if it's 115° outside.

7 months ago

Reply from Sunrun

This is awesome, Claire! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Aug. 26th, 2024

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Verified Customer

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Michael

I am happy with Sunrun 5 and have maintained a good relationship with them for over a year. The installation process was smooth and I have had no issues. I highly recommend Sunrun for solar energy solutions.

8 months ago

Reply from Sunrun

Thank you for sharing your experience, Michael! We're thrilled to hear that you had a seamless installation process and that you're satisfied with our service. If you ever need anything in the future, please don't hesitate to reach out. Thanks

Jul. 20th, 2024

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Verified Customer

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Michael

I had a great experience with this company. They were dependable and everything went smoothly without any incidents. I have no complaints at this time, everything is fine. Overall, it sounds good and I would recommend them.

8 months ago

Reply from Sunrun

We're thrilled you had a good experience, Michael! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jul. 20th, 2024

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Thomas

The salesperson I worked with was in touch and helpful, although the pricing ended up being a bit higher than expected. I did receive bills in the range of $400 to $500 for a few months, which seemed expensive compared to others with similar coverage. Overall, I feel that the cost could have been more competitive based on what others are paying. Despite this, the service was satisfactory and the communication was good.

8 months ago

Reply from Sunrun

Thomas, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Jul. 20th, 2024

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Verified Customer

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Valerie

I didn't have much interaction with the customer service team, so I can't provide a rating. The installation process went smoothly, they kept to their promised timeline. Overall, it was a positive experience with no issues.

8 months ago

Reply from Sunrun

Thank you for taking the time to share your experience with us, Valerie! We’re thrilled that you had a smooth and seamless process during your installation. Your satisfaction is our top priority and we’re here for you whenever you need us. Thanks again for choosing Sunrun as your solar provider.

Jul. 20th, 2024

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Verified Customer

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John

I recently had a solar panel system installed, and I have to say, I'm quite pleased with the results. The process was smooth and efficient - one day it was all set up, and the next day it was up and running. I haven't encountered any issues so far. Overall, I'm happy with the service and performance of the system.

8 months ago

Reply from Sunrun

Thanks for your review, John! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Jul. 20th, 2024

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Anonymous

I have had minimal interaction with customer service, so it's hard to provide a rating. Regarding the installation process, I can't say much as I only know they came in and did the job. There was an issue with the solar panel not gathering energy initially, but they promptly fixed it. Overall, the experience was satisfactory.

8 months ago

Reply from Sunrun

Thank you so much for your kind words! We’re delighted to hear that your experience with Sunrun was seamless and satisfying. Thank you!

Jul. 23rd, 2024

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Verified Customer

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Scott

SunRun did a great job installing my solar panels. I rate them highly for their excellent equipment and service. Everything is working well on my end. Overall, I am very satisfied with their work.

8 months ago

Reply from Sunrun

This is awesome, Scott! Your positive feedback is like a ray of sunshine to us, and we're so happy that you are enjoying your system. Thanks for going solar with us!

Jul. 20th, 2024

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Verified Customer

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Ronald

I recently had a great experience with SunRun. Their service was flawless and I believe there's always room for improvement. I've recommended them to many people, although I don't know anyone who has used them yet. Overall, I'm impressed with SunRun and would recommend them to others looking for solar solutions.

8 months ago

Reply from Sunrun

Your review brightened our day, Ronald! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Jul. 20th, 2024

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Verified Customer

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Stephen

The installation process for my solar panels was quick and efficient. The company was proactive in communicating that I needed additional panels, ensuring I had the right setup for my energy needs. Overall, I had a positive experience with their service.

8 months ago

Reply from Sunrun

Thank you for taking the time to share your experience with us, Stephan! We’re thrilled that you had a smooth and seamless process during your installation. Your satisfaction is our top priority and we’re here for you whenever you need us. Thanks again for choosing Sunrun as your solar provider.

Jul. 20th, 2024

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Verified Customer

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Robert

The solar pannel system has been running smoothly since I moved in, and I haven't encountered any issues. It was already set up when I arrived, and although I considered expanding it, I decided to hold off to avoid doubling our energy output. Overall, I'm satisfied with the service and performance of the solar system.

8 months ago

Reply from Sunrun

This is awesome, Robert! Your positive feedback is like a ray of sunshine to us, and we're so happy that you are enjoying your system. Thanks for going solar with us!

Jul. 23rd, 2024

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Verified Customer

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Anonymous

I would rate the solar company highly because they were prompt and efficient in completing the installation. Everything was done smoothly and without any issues. Overall, I was very satisfied with their service.

8 months ago

Reply from Sunrun

We're thrilled you had a good experience! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jul. 20th, 2024

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Verified Customer

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Rudy

The experience with the solar company has been frustrating. It took 8 months for the initial installation, with delays and incomplete work. Numerous calls were needed to get them back, and now I'm waiting until May 29th for them to return. The original installation was fine, but a panel needed fixing, which also took months. I'm still waiting for the job to be finished, feeling disappointed with the service provided.

8 months ago

Reply from Sunrun

Thank you for bringing this to our attention, Rudy. We understand your frustration with the delay in activating your system, and for that, we apologize sincerely. To address this, we will be sending you a private message requesting additional account information so that we can assign an Expert to thoroughly assess your account and provide you with an update. Our commitment is to resolve your concerns as quickly and effectively as possible. Thank you for your patience and understanding. If you have any questions or concerns in the meantime, please feel free to send us a private message. Thanks!

Jul. 23rd, 2024

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Verified Customer

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Paul

Overall, I would rate my experience with SunRun poorly. The initial customer service and installation were fantastic, with great workmanship and efficiency. However, after the installation, the communication fell short when the person I was dealing with left the company and no one replaced her. This lack of follow-up made it difficult to understand the process, especially when there were delays due to external factors. While I'm happy with my solar panels and their performance, the post-installation support was lacking, leading to frustration for me and my neighbors who also got solar panels.

8 months ago

Reply from Sunrun

Paul, we are so sorry to hear that you have not had a pleasant experience and our team would love the opportunity to speak with you further about your concerns. We will be sending you a private message requesting additional account information. Thanks!

Jul. 20th, 2024

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Verified Customer

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John

I didn't have to call them at all, which was great because I didn't need to. The installation process was painless, I just sat back and watched them put it up. Overall, it was a hassle-free experience.

8 months ago

Reply from Sunrun

Thank you for taking the time to share your experience with us, John! We’re thrilled that you had a smooth and seamless process during your installation. Your satisfaction is our top priority and we’re here for you whenever you need us. Thanks again for choosing Sunrun as your solar provider.

Jul. 20th, 2024

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