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Sunrun Reviews

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9.9

Overall Score

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Stephen

I am extremely satisfied with the service provided as every time I reach out, the issue is promptly resolved. The process has been seamless and efficient, with no room for complaints. The overall experience has been top-notch and I highly recommend it.

7 months ago

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Reply from Sunrun

We really appreciate you taking the time to share your feedback, Stephen! We are thrilled to hear that our team was able to resolve your concerns in a timely manner. Thank you so much for sharing your positive experience with others. Please feel free to reach out if you have any additional issues in the future. Thanks!

May. 8th, 2024

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Sheila

We've had great results with our solar service. The team was quick to fix any issues and installed everything efficiently. Our gas and electricity bills were significantly reduced thanks to the solar panels. The electric company was impressed with the results. Overall, we are very satisfied with the service provided.

7 months ago

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Reply from Sunrun

Thank you for sharing such positive feedback, Sheila! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

May. 8th, 2024

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Terri

I had a great experience with the service. The bill was reduced significantly without any issues. The process was smooth, with James being very helpful and answering all our questions. The installation was completed quickly and efficiently. Overall, I am very satisfied with the service provided.

7 months ago

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Reply from Sunrun

Thanks for your review, Terri! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

May. 8th, 2024

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Barbara

I was asked what rating I would give, and I must say it would be the highest. The service was exceptional, and the staff were incredibly polite. They were thorough in their work and ensured everything was done well. I appreciated the professionalism and efficiency displayed throughout my experience.

7 months ago

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Reply from Sunrun

Thank you for sharing your positive experience with us, Barbara! We're delighted to hear that you found our service and staff excellent and that we were there every step of the way. Your satisfaction is our priority and we're glad to hear that you appreciate our professionalism and efficiency. Thank you!

May. 8th, 2024

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Rose

The experience was fantastic. The salesmen were incredibly personable, friendly, and knowledgeable. They made the process smooth and enjoyable. My husband and I were impressed by their professionalism and expertise. Overall, they were great guys to work with, and we highly recommend them.

7 months ago

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Reply from Sunrun

Rose, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

May. 8th, 2024

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David

I am extremely satisfied with the service provided by this company. The work they did for me was perfect, and I am very pleased with the outcome. I have never encountered any issues while doing business with them, and I hope more people choose to work with them in the future. Overall, I highly recommend their services.

7 months ago

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Reply from Sunrun

Thanks for your review, David! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 8th, 2024

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Anonymous

I recently tried this product and found it to be quite satisfactory. The interactions were smooth and efficient, with no particular issues to note. Overall, I had a positive experience and would recommend it to others without hesitation.

7 months ago

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Reply from Sunrun

Thanks for your review! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

May. 8th, 2024

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Elizabeth

I had a bit of trouble during the process, but overall, I would say it went fine. The customer service representative was polite and helpful, although there were a few moments of confusion. In the end, my issue was resolved satisfactorily. I appreciate the assistance and would consider using this service again in the future.

7 months ago

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Reply from Sunrun

Thank you for sharing your experience and thank you for your review, Elizabeth. We are happy to hear you had an overall good experience and thank you for helping us create a planet run by the Sun!

May. 8th, 2024

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John

The representative greeted me with a friendly "Hello" and asked how I was doing. I responded positively, stating that everything was great. The exchange was pleasant and efficient, leaving me satisfied with the service provided.

7 months ago

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Reply from Sunrun

Hi there, John! We are thrilled to hear that you had such a positive interaction with your Sales Representative. We appreciate you taking the time to share your experience with us. Thanks!

May. 8th, 2024

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William

I had a great experience with Sun Run's customer service. The representatives were friendly and provided good service. The installation process was smooth and completed in a day. Overall, my experience with Sun Run has been positive and I am satisfied with their work.

7 months ago

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Reply from Sunrun

Thank you for taking the time to share your experience with us, William! We’re thrilled that you had a smooth and seamless process during your installation. Your satisfaction is our top priority and we’re here for you whenever you need us. Thanks again for choosing Sunrun as your solar provider.

May. 8th, 2024

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Beau

The installation process was smooth and efficient. The team completed the work in a timely manner, although it did take longer than expected. Despite the slight delay, they were professional and got everything done. I was impressed with their service and would definitely recommend them. Additionally, I appreciated being able to pay my bill early. Overall, a positive experience with this company.

7 months ago

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Reply from Sunrun

We're thrilled you had a good experience, Beau! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 8th, 2024

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Daniel

My experience with the system installation was positive overall. The customer service was responsive and helpful, although there were some delays in scheduling due to my system acting up. The installation itself went smoothly without any issues or inconveniences. It has been a few years since then, but I have no complaints about the service provided.

7 months ago

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Reply from Sunrun

Daniel, thank you for taking the time to share your experience with us! We’re thrilled that you had a smooth and seamless process during your installation. Your satisfaction is our top priority and we’re here for you whenever you need us. Thanks again for choosing Sunrun as your solar provider.

May. 8th, 2024

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Manuel

I have had a positive experience with this service. Whenever there is an issue, they respond promptly and send someone to fix it. While we did encounter some problems, they were able to resolve them satisfactorily. Overall, I am satisfied with their service.

7 months ago

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Reply from Sunrun

We really appreciate you taking the time to share your feedback, Manuel! We are thrilled to hear that our team was able to resolve your concerns in a timely manner. Thank you so much for sharing your positive experience with others. Please feel free to reach out if you have any additional issues in the future. Thanks!

May. 8th, 2024

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Kevin

The customer service was receptive, although I had to contact them multiple times for the same issue. The installation process was smooth, with neat and courteous technicians. However, there were discrepancies in the system's performance compared to what was promised in the contract. Despite assurances of rebates for underperformance, I did not receive them over several years. Overall, the experience was mixed due to inconsistent system output and unfulfilled promises.

7 months ago

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Reply from Sunrun

Thank you for sharing your story, Kevin. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

May. 8th, 2024

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Jose Ojeda

The customer service at Sun Run was very good and responsive when I reached out. While I had some concerns about subcontractors, overall I am satisfied with their service. The communication was clear, and I found them to be very responsive. I am pretty well satisfied with the service provided by Sun Run.

7 months ago

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Reply from Sunrun

Your review brightened our day, Jose! Thanks for taking the time to share your experience, and we're so happy that our Customer Care Team was responsive and attentive during this process. Thank you for being part of our Sunrun family!

May. 8th, 2024

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George

I had a great experience with the customer service team. They were prompt, efficient, and professional in setting everything up. The salesman was helpful, and the unit has been working smoothly for over a year with no issues. Overall, I am very satisfied with the service provided.

7 months ago

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Reply from Sunrun

Hi there, George! We are thrilled to hear that you had such a positive interaction with our Customer Service Team. It brings us joy to hear that they were prompt and responsive to all your needs. We hope that you enjoy the full benefits of going solar for years to come. Thanks!

May. 8th, 2024

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William

I am extremely satisfied with the service provided by the company. They are always prompt in answering any questions I have and keep me updated on the progress. The installation process was quick and efficient, even with a metal roof. I highly recommend them to anyone considering solar power for their home.

7 months ago

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Reply from Sunrun

William, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

May. 8th, 2024

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Larry

The service I received was excellent. The team took their time to ensure the building plan was perfect and the installation went smoothly. They were efficient and had everything up and running within a week. I appreciate their follow-up to check on how things are going and if I had any feedback. Overall, I am pleased with their work and the service provided.

7 months ago

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Reply from Sunrun

This is awesome, Larry! Your positive feedback is like a ray of sunshine to us, and we're so happy that the installation process was seamless for you. Thanks for going solar with us!

May. 8th, 2024

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Irina

I have been quite satisfied with my experience so far with Sun Run. Everything has been very smooth and I have encountered no issues. Overall, I am pleased with the service and would recommend it to others looking for a reliable option.

7 months ago

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Reply from Sunrun

Irina, your positive feedback fills us with so much joy! We’re absolutely thrilled to hear that your experience was seamless. Your support fuels our mission to promote solar energy and create a sustainable future. Thank you for being an integral part of our journey!

May. 8th, 2024

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Joel

I had some issues with the product initially, but they were eventually resolved. There was a problem a few months after installation, but it got fixed after a month or two. Overall, the customer service was helpful and resolved my concerns.

7 months ago

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Reply from Sunrun

We are happy to hear that our team was able to help resolve any issues you were having after your installation. Thank you for taking the time to share your feedback with us, Joel!

May. 8th, 2024

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Larry

The service was excellent, with respectful technicians who arrived promptly and completed the job smoothly. It's been a couple of years now, and everything is still working perfectly. The installation process was quick, taking only a few hours. Overall, I am very satisfied with the service provided.

7 months ago

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Reply from Sunrun

We are happy to hear that the Installation was quick and that everything ran smoothly, Larry! We appreciate you taking the time to share your experience during this process. Thanks!

May. 8th, 2024

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Harold

The service provided was excellent - punctual, informative, and efficient. The work was completed promptly, with clear explanations throughout. The quality of the work was impressive, and everything was tidied up efficiently. Overall, a great experience with the team.

7 months ago

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Reply from Sunrun

Harold, we are so happy to hear that our services were punctual, informative, and efficient. Thank you for taking the time to share your positive experience with our team.

May. 8th, 2024

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William

I recently had 5 technicians come in for installation, although I haven't needed to use the system much yet. They were quick to answer my questions and completed the job in 2 days. Everything looks good and works well. I haven't had any issues since then, and my utility bill is now in the negative, which I appreciate.

7 months ago

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Reply from Sunrun

We're delighted to hear that our technician team was able to answer any questions you had. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thank you, William!

May. 8th, 2024

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Sharon

I am so grateful for having solar panels installed in my home. They have truly made a significant positive impact on my life. The energy savings and environmental benefits have been invaluable. I highly recommend going solar to anyone considering it.

7 months ago

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Reply from Sunrun

Thanks for your review, Sharon! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

May. 8th, 2024

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Sharon

I recently tried this product and it has exceeded my expectations. It has been incredibly beneficial in terms of saving me money. The overall experience was great, and I have no complaints. I highly recommend it to others looking for a similar solution.

7 months ago

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Reply from Sunrun

Thanks for your review, Sharon! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

May. 8th, 2024

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James

I recently had some work done on my roof, and although I wasn't around for most of the service, I found it to be satisfactory. There were no broken tiles, which was noted, and overall, it was a good experience. The job was completed well, even though I wasn't present for most of it. I would recommend this service based on my positive experience.

7 months ago

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Reply from Sunrun

We appreciate you sharing your experience with the recent work you had done on your roof, James. Thank you for taking the time to share your feedback with us!

May. 8th, 2024

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Henry

I had a wonderful experience with this service, finding it to be thorough, efficient, and smooth. I am completely satisfied with the outcome and would highly recommend it to others. The process was seamless and the results exceeded my expectations. Overall, a fantastic experience that I am very happy with.

7 months ago

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Reply from Sunrun

Your review brightened our day, Henry! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

May. 8th, 2024

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Henry

I have always relied on them for assistance whenever needed. The last interaction was 7 years ago, and it was smooth. Currently waiting for a response to a recent query, but no issues so far. I trust their service and have no concerns. Expecting a prompt reply. Everything has been satisfactory.

7 months ago

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Reply from Sunrun

We are happy to hear that you are enjoying the full benefits of going solar, Henry! It brings us so much joy to hear that our representatives were prompt and able to assist you. Thank you!

May. 8th, 2024

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Carl

The help I've received from the representatives has been excellent. They are knowledgeable and always up-to-date with information on energy savings. The communication is smooth and timely, and I have had no problems with the company.

7 months ago

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Reply from Sunrun

This is awesome, Carl! Your positive feedback is like a ray of sunshine to us, and we're so happy that your representatives were informative and able to answer any questions you had. Thanks for going solar with us!

May. 8th, 2024

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Marcel

I had a positive experience with this product. It exceeded my expectations and I would highly recommend it to others. The quality was top-notch and it met all of my needs. Overall, I am very satisfied with my purchase and will definitely be a returning customer.

7 months ago

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Reply from Sunrun

Thanks for your review, Marcel! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 8th, 2024

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Leonard

I've had this product for nearly three years now, and it's been smooth sailing. Initially, there was a minor issue with the panel color not matching my trim, but the company quickly rectified it on the same day. Overall, the experience has been problem-free, and I am satisfied with the performance. No complaints at this point.

7 months ago

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Reply from Sunrun

It brings us so much to joy to hear that our team was able to rectify the issue you were having with the paint color not matching your trim. Thank you so much for your positive feedback, we are so happy that you are enjoying your system! Thanks Leonard!

May. 8th, 2024

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Anonymous

I had a frustrating experience trying to get information about a product. The customer service was unhelpful and made it difficult to get the answers I needed. It was a disappointing and time-consuming process that left me feeling dissatisfied with the company.

7 months ago

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Reply from Sunrun

Thank you for bringing this matter to our attention. We are so sorry to hear that you had an issue with getting information from our Customer Service Representatives about our product. Your feedback is immensely valuable to us, and we appreciate your openness in sharing your concerns. To ensure we address all your needs, please feel free to send us a private message with your service address to resolutions@sunrun.com if there is anything else you need assistance with. Once again, we apologize for what happened, and we look forward to making things right. Thank you!

May. 8th, 2024

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Stephen Bretz

Installers were knowledgeable & courteous. Work was completed efficiently & timely.

2 weeks ago

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Reply from Sunrun

Thank you for sharing your experience, Stephen! We're thrilled to hear that you had a seamless installation process and that you're satisfied with our service. If you ever need anything in the future, please don't hesitate to reach out. Thanks!

Dec. 6th, 2024

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Yusuf Ayuba

They are a great company and they help me save money on my utilities

2 weeks ago

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Reply from Sunrun

Thanks for your review, Yusuf! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Dec. 6th, 2024

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Joseph Schaffer

It was great dealing with sunrun """ was a pleasure dealing with them

4 weeks ago

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Reply from Sunrun

This is awesome, Joseph! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Nov. 22nd, 2024

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Richard Iribarne

We were hesitant but our electrician said call Bobby from Sunrun in Petaluma,CA don't go to HD or Costco types because it eventually does not have a true bonified tech/ sales info like Bobby and he will give you his phone to call if there’s anything you need. Bobby from Sunrun came out explained the whole process so clearly and has been involved every step of the way. We're now hooked up and using solar for our energy and eventually will be recognized by PGE but until they are set we are not using any power from them. My total cost to get everything including 2 Tesla batteries is $0. While we will be paying monthly charge to Sunrun, it's much lower than our old PGE bill and there is a small set increase once a year. Don't wait utility prices are not going down, call Bobby at Sunrun.

4 months ago Edited August 22, 2024

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Reply from Sunrun

Your review brightened our day, Richard! Thanks for taking the time to share your experience with Bobby. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Aug. 8th, 2024

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Ashley Swenson

There are so many great things I could say about Ryan T and sunrun! From day one, Ryan was completely honest and transparent, he helped educate us on the entire process, and he was there every step of the way, including the day our panels were installed! He never made us feel pressured at all. The Sunrun crew did a fantastic job of installing our solar panels and didn’t cut any corners. This was especially clear after a hurricane when our neighbors all lost parts of their roofs and yet we weren’t missing a single shingle. Many of the competing companies either charge a lot more, cut corners, go out of business, or all of these things combined. If you want quality, affordability, and to know you’re in good hands, Sunrun is the choice for you!

4 months ago

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Reply from Sunrun

We're delighted to hear that your representative, Ryan, made such a meaningful impact on your solar journey. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thank you, Ashley!

Jul. 24th, 2024

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Fred Olmstead

The amazing team at SunRun made quick work of getting another ten solar panels and two Tesla batteries installed in one day. Their work was completed in a very organized manner and they cleaned up everything leaving no mess behind. The men were very considerate in giving us a fifteen minute notice that they were ready to shut off the power before reconnecting the new units to the power grid. The men were very pleasant and seemed to know exactly how to do their job so that everything was done in an orderly fashion and they cleaned up behind themselves. The sales contact. Max C, took over this account and stayed in touch through the whole process and made himself available to answer any questions that developed. His professionalism is second to none. Max always seemed to have the customers interest at heart.

5 months ago

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Reply from Sunrun

Thank you for taking the time to share your experience, Fred. We are overjoyed to learn that Max, our representative, was very attentive during the entire process and made your solar experience exceptional. Thank you for being a part of our Sunrun family.

Jul. 20th, 2024

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David Oberdorf

From sales to installation the whole process was as good as it gets. My salesman handled everything, even though the installation, always checking how the installers were doing. The inspection team was great. The kept apologizing because they couldn’t use their drone to take pictures of the preparation work because I live to close to an international airport. The installation team couldn’t have been any better. They explained everything as they were doing the installation. And left everything cleaner than it was before they started. And the salesman was on the phone during and after the work was done.

5 months ago

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Reply from Sunrun

David, thank you immensely for taking the time to share your wonderful experience with us! It brings us immense joy to know that your journey was flawless. Your support means the world to us as we strive to create a planet run by the sun. Thank you for being part of our mission!

Jul. 11th, 2024

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Valerie

My experience with SunRun and the techs was incredibly positive. The installation process was smooth and professional, with the crew taking care of all the details efficiently. Not only did they install the panels, but also a brand new electrical panel. Recently, we received our first electric bill and were pleasantly surprised to see it in the negative. This confirms that we are producing more electricity than we are using, just as SunRun promised. Overall, I am extremely satisfied with the service and results.

11 months ago Edited January 10, 2024

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Reply from Sunrun

Thanks for your review, Valerie! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Jan. 10th, 2024

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Rosemary

The customer service at this company is top-notch. Every time I've called, the staff has been friendly, knowledgeable, and quick to resolve any issues. I was really impressed by the safety precautions they took during the installation process, blocking off areas with caution tape and ensuring our safety. The job was done well, and I felt like they went above and beyond. Overall, I had a great experience with them.

11 months ago Edited January 10, 2024

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Reply from Sunrun

Thanks for your review, Rosemary! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Jan. 10th, 2024

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Brenda Airodyer

We recently had solar installed by Sunrun and from the moment we met Chris, to the first time we were able to go off grid, we have been completely satisfied. Using the app to track progress on our project was very helpful and communication has been easygoing. We opted for enough panels to help produce 20% over our average usage and the extra battery panel. Even now, with the shorter days, we have plenty of stored energy to power our home, complete with A/C & heating unit. With the low profile panels, they don’t distract from our home’s profile, which was important. Also, Sunrun did NOT add any additional costs and when there was a need for some additions, they covered all costs. If all of this doesn’t convince you, I now pay half as much for power than I was when connected to the grid. The only thing I would have done differently is to have contacted Sunrun sooner.

1 month ago

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Reply from Sunrun

Thanks for your review, Brenda! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Nov. 22nd, 2024

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Joseph Derry

If you’re even thinking about solar, call these folks and have them tell you the facts. We had a friend who had solar installed by Sun run and he was experiencing big savings. I’ve never been a big fan of solar because I’ve never seen any great results. Well, my friend change my mind completely. Our guy Bruce gave us all the information and we decided to go with their package. Installation went smooth and was professionally done. All the guys who installed were great, and they always let us know what was happening day today. Anytime we had a question , an answer was just a moment away. We were quite comfortable with the entire process. Now that it’s all installed we couldn’t be happier with it and I can check the results on my phone anytime. The savings we are seeing are impressive and I don’t think we could’ve chosen a better company.

1 month ago

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Reply from Sunrun

Hi Joseph, we truly appreciate you taking the time to share your positive experience with others. We are delighted to hear that Bruce was there to help you every step of the way and was able to explain everything in detail. Thank you for helping us create a planet run by the sun. Thanks!

Nov. 21st, 2024

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phillip pinto

everything was great ,I liked everything Shannon showed and explained to me ,she was great !!!

1 month ago

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Reply from Sunrun

Phillip, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience working with Shannon. Thank you for helping us create a planet run by the sun!

Nov. 14th, 2024

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JIm Skeen

Four years in and Sunrun has been great. Reliable, affordable great tech support.

1 month ago

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Reply from Sunrun

Thanks for your review, JIm! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Nov. 8th, 2024

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Dehar Mustafalic

I like everything about this company Chris is very nice man he explained to me everything

1 month ago

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Reply from Sunrun

Dehar, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Nov. 6th, 2024

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Nina Buzyna

Todd G. explained the process very well and was very knowledgeable and professional.

1 month ago

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Reply from Sunrun

We're thrilled you had a good experience, Nina! We really appreciate you taking the time to share your feedback about Todd. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Nov. 4th, 2024

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Gilbert Cisneros

Just don't understand why I just can't add a battery to my existing 16 panels, makes no sense to me why I have to add an additional 7 panels

1 month ago

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Reply from Sunrun

Thank you for reaching out, Gilbert and we are so sorry for any frustration this experience has caused you. Our Solar Advisor Team would be happy to provide you with most updated information regarding our batteries and assist you, please call them at (833)-324-5886. Thank you!

Oct. 30th, 2024

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Steve Svendsen

Quality work done in a timely fashion. I would recommend Sunrun for solar installs.

1 month ago

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Reply from Sunrun

Your review brightened our day, Steve! Thanks for taking the time to share your feedback. We're so happy you chose us as your solar provider.

Oct. 29th, 2024

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Joel Sanchez

It was good working with them, didn’t feel any pressure into getting anything until I’m ready.

1 month ago

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Reply from Sunrun

We're thrilled you had a good experience, Joel! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Oct. 25th, 2024