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Sunrun Reviews

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9.7

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Scott Friant, CA

They had a little hiccup or two with getting me online but after that everything seemed to be fine. Installation was great. They work with the roofers. Everything seemed to work out good. Our equipment was very good. I wish they would have put in two or three more panels on the west side because the summertime after seven o'clock at night and I still have sunlight so I wouldn't be paying all that peak usage.

5 years ago

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Anonymous Henderson, NV

They answered my questions and they were very thorough. They did a good job of presenting the program. The installation was very organized. IT took a little longer than I thought it would take. They had good contractors and the quality of the work appeared to be very good. When I ask them to come out and check on some things they send them out immediately. They're easy to work with. So far I've been very satisfied with the service and the performance of the system. So far it has functioned very well.

5 years ago

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Karen Escondido, CA

The installation was terrific. Everybody who showed up at my house was wonderful to work with. Everybody kept me informed about everything that was going on. It was just a very pleasant experience. It was one of the fastest installation that come in less than fifty days. I'm happy with everything that I have. Everything is working. I like SunRun does business.

5 years ago

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Susan Sun City West, AZ

They did get back to me but it was kind of a slow process. Eventually everything did get taken care of, but I think it could have been done a little bit more timely. Installation was flawless. They came out when they said they were going to come, they put it in and they got it going. Everything was great. Less than one year, it had stopped working and something had to be replaced.

5 years ago

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Paul

Sun Run was one of two solar companies I looked into. I picked them because of their affiliation with Costco. Whenever there's been an issue people got back to me promptly and resolve any issues. The only thing is I was under the impression that our utility company was going to pay us for excess production. Now that's been called into question and I asked Sun Run to look into it but nobody's gotten back to me.

5 years ago

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Alex San Marcos, CA

Prices are probably a little bit higher than some others but once you factor in everything I am quite impressed. Everything was finished extremely well, I had a neighbor put in solar form another company and that took as long as a week. They are very attentive and dealt with an issue with out homeowners association promptly. There are some glitches in the app and it's not really up to date but everything I purchased was state of the art.

5 years ago

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Kylam Vista, CA

Haven't run into any issues with the equipment - so far it's running well. I had to check on their installation work and constantly monitor. They want to run the conduit right above my living room and it would be ugly. So I had to ask them to route to the top of the roof so it's not visible. That's the only thing I didn't like about it. I'm glad I caught them before they did that. A while back I received an email that said my bill was going to increase from $105 to $157 - when the contract said I would only have a 2% increase annually. So I called the rep, and the rep said that the price was wrong. I asked SunRun to confirm and they said they don't know how the $157 got sent to me, but they didn't want to confirm the new price of $107.

5 years ago Edited September 14, 2021

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Jose Fresno, CA

Sunrun has been very responsive. The installation was nice and smooth, it only took about one day. The equipment runs well, we had a couple of issues but someone was able to run those details and now everything is going perfect. I like that is backed by a warranty. The only thing is that we feel we got short handed on the loan aspect based on what the salesman told us.

5 years ago

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Liz

For instillation they showed up when they said they would they and did it, I believe, in one day. They took all of the pictures of the roof tiles before they started they took another set after they finished and got it up and running and approved by electric. Then they came out and fixed any ones that were broken. They did everything professionally and right away. There were just a couple little items that came up but they were right on top of it.

5 years ago

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Steven

We had trouble getting the approvals from another energy company because every time they would try to get it put up they came back with some other kind of lame excuse why they wouldn't approve it. So yeah, SunRun did a fine job. I've had no problems with the equipmant at all. It produces energy and my light bill is virtually nothing. I've already recommended it several times.

5 years ago

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Gary San Diego, CA

They've been responsive and anything that's come up on they have taken preemptory action to ensure that the system continues to operate efficiently. Instillation went fine. People showed up when they said they would and they did the installation very quickly and efficiently. There was one minor glitch that they corrected promptly because they were monitoring the system and realized that something that wasn't working right so they came out and fixed it before I even realized there was a problem.

5 years ago

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Ralph

The salesman that came to my home was very thorough and explain all the details and how it works. He was very good which is why I choose SunRun. The instillation went very good. They were very neat and clean. They even laid out tarps when they went in the attic. I've had SunRun for about four years now and my electric bill has gone down, especially the months like spring and summer with air conditioning and stuff. So, I'm really pleased with the money I save.

5 years ago

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Kathleen Vista, CA

The specific representative that was sent to our home was professional she was reasonable and took time to listen to what our needs were. She found the right number of panels and installation to set our scheduling. I couldn't have asked for a better customer service. If I had a question they are always available and responsive even after the installation.

5 years ago

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Lon Sun City, AZ

For instillation they sent out their crew supervisor who came they and went very quickly. They were very organized and professional. They completed walking us through and explained what they were going to do. Then after instillation, they explained the whole process once again and how everything works. Our bills have been nonexistent so I mean we're getting a good return on our investment. During the whole process support information was provided and the follow up on on everything has been very good.

5 years ago

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Peter Grand Terrace, CA

We like SunRun because they have been a very good company. Whenever we have had a problem that we needed fixed, they are prompted about coming right out to check our system. The men who come are very polite and listen to what the problem is and are just very good with the customer. The instillaton process went great, they did everything they needed to do and were very good at cleaning up after themselves.

5 years ago

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Raymond Saint Albans, NY

SunRun saves me money on my electricity bills. If I have any questions about my account or anything they handle it professionaly. The installation process was excellent. They went up on the roof and put every solar panel in one by one. Then they did the electricity really well from that from the basement o on up to the top of the roof so it was definitely a professional job.

5 years ago

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Rosamond

I chose SunRun because I checked some reviews online and I was impressed they actually offered leasing plans. They we were very clear, forthright, and honest about what the whole process was going to be like. The instillation process was just very professionally done and they were very interested in making it look good on the outside which I really appreciate. They rearranged the panels a different way so it would look more aesthetically pleasing. I thought was great that they really are concerned about how we're actually living with these panels.

5 years ago

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Karen Barnegat, NJ

Sun Run was recommended to me by my brother. It took a while to see the full effect but now I am starting to see it. Everything is working perfectly. It all went smoothly, they finished installing it in two days and the men were very courteous and they cleaned up after themselves. Every time I call with a question, they answer it quickly and honestly.

5 years ago

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Reply from Sunrun

We love to see that from your installation all the way through your contact with customer care has been great. Welcome to the Sunrun family, let's create a better environment. Please let us know if you have any questions!

May. 4th, 2019

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Theresa San Diego, CA

We got it because it was offered through Costco. Our representative was very responsive and answered all my questions in a timely manner. When we decided to add another panel, he had no issues making the change. They also reached out to me before the end of the year for purposes, to make sure I had the amount I needed to claim my credit on the federal tax return. Everything seems to be working great and installation went very smoothly.

5 years ago

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Reply from Sunrun

Hello Theresa, we are happy to see that you were able to go solar through our partner Costco. We loved to read about your experience and are happy to see that the number of benefits you received after going solar. Thank you for helping us create a planet run by the sun!

Apr. 23rd, 2019

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Johann Marysville, CA

We had it in our last home and it was a pleasant experience so when we bought a new home we called the same man. Anytime I have any question in regards to the sale of my house and getting it set up in the new house, they were very helpful and tell me every step. The sales rep is awesome, anytime we needed anything, we messaged and it was taken care of. We have had no problems with it.

5 years ago

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Reply from Sunrun

Our Service Transfer team works hard to make sure that we are making this transition from the homeowner to the buyer as seamless as possible. We are happy to see that this was your experience. Thank you for sharing your experiences, and hope to see you get solar on your new home.

Apr. 23rd, 2019

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Deborah Sumter, SC

They have done everything they said they would do and I didn't have to do much myself. Everything was installed on the roof and in just a couple of days and the man from the electric company made sure everything was done right. I haven't saved sixty to eighty dollars on month on my electric bill yet but I am hoping I will start saving soon. I have recommend it to some family and friends.

5 years ago

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Reply from Sunrun

Deborah what a wonderful review. Thank you for taking the time to let us know what a great job we did. We are excited to see what savings are in store! Let's create a planet run by the sun!

Apr. 15th, 2019

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Jerry Las Vegas, NV

They have a better plan and a better team to put the solar panels up the other companies. It is good equipment and it is all made in the US. Their customer service is persistent and they get right back to you. There were a few glitches but they fixed that immediately. The price could be a bit lower but with the cost of installation and panel it's probably within market value.

5 years ago

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Reply from Sunrun

Jerry thank you for your taking the time to leave us a review we appreciate you sharing your experience!

Apr. 11th, 2019

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Theo Manteca, CA

They were with Costco and I know that Costco only uses the best and does a lot of research before they have people come in and sell their products so I knew it had to be a good company. Their customer service kept me in the loop about installation, which was done within three to four hours, and if I had any questions they were there to answer. The solar product seems to be working well in my house.

5 years ago

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Reply from Sunrun

Love reading this review! We will make sure you are happy Theo as a Sunrun and Costco customer. Thank you for helping us create a better environment and a planet run by the sun.

Apr. 11th, 2019

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Cheryl Sena Santa Clarita, CA

Superb Customer Service and Product! Mike T was so awesome; the way he described the features and the payment options of our new Solar System. The process to install was also quick and easy. Finally, the crew came out, made sure the roof was ready for the installation, and we were good to go very quickly. He followed up to make sure we were enjoying our new system soon after. I'd recommend SunRun to anyone wanting out of paying exhorbitant fees for electricity!

5 years ago

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Reply from Sunrun

What a wonderful review Cheryl! You are the reason that we love what we do. Customers that are happy with their overall experience, we want to thank you for helping us create a planet run by the!

Mar. 11th, 2019

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Charles Hemet, CA

They offer a lease instead of buying the solar panels. We had a lot of difficulties at the beginning with installation and getting it all set up with the power company but they were very supportive and helpful. Their equipment does not come with fencing to keep the birds away so we had to have somebody come in and put wire around the outside and I think that should be part of the equipment.

5 years ago

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Reply from Sunrun

Thank you for your feedback, Charles. We have areas of opportunity, and thank you for this information. We are happy to hear that you were overall statisfied! Let's create a planet run by the sun.

Feb. 20th, 2019

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Peter

Customer service has always been really prompt and able to give me the right answers or put me in touch with the right person. Installation went really well. The people were very knowledgeable and professional and stayed out of the way of other people in the house. They were generally very friendly. I have had any technical issues with the equipment.

5 years ago

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Reply from Sunrun

Peter what an amazing review, you made our day! It's important to be prompt and provide correct information, that way the customer feels comfortable during the process. If you ever have any questions feel free to reach out to us, we will always be welcoming and responsive to your needs.

Feb. 20th, 2019

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Gilbert Phelan, CA

I'm satisfied, it seems to be a good investment. The equipment works well. They did a good job with installation, they stayed with it until it worked. There was some delay in getting started but once they started it one or two days for the actual install and there was a problem and then it took two or three day for the tech change and it has been fine ever since.

5 years ago

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Reply from Sunrun

Meeting your satisfaction is what we strive for Gilbert. It's amazing to read about your experience with the installation all the way through getting any issues addressed in a timely manner. Thank you for helping us create a planet run by the sun.

Feb. 20th, 2019

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Bob Santa Ynez, CA

The people are great. Problem of reliability. First experience of losing PG&E line power, SunRun system went DEAD, (this is with battery backup). Eric (SunRun) engineer was able to troubleshoot the problem to 9V battery that powers an electronic computer board made by Solar Edge. Solar Edge was suppose to be monitoring our SunRun system but did not catch this problem. It seems the only way to verify that our system is working is via actual power outage and not through simulation (which is done when checking out the system; ie: turn main PG&E power breaker 'off & on'. We will not know if our 'solar system with battery backup' is actually working until we have an actual PG&E area power outage, which would only happen during some disaster, ie; power lines down, flooding, etc. This is not a good time to verify an emergency power backup system. Hopefully SunRun will remedy the design issue with Solar Edge in the near future.

5 years ago

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Reply from Sunrun

Thank you for taking the time to leave us a review, Bob. We love to hear that you love the people that helped you go solar. Rest assured we are working towards a resolution in regards to your design discrepancy with SolarEdge. We want your battery backup to work for you without any issues. You are helping us create a planet run by the sun!

Feb. 15th, 2019

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kathye Collier Grass Valley, CA

Everyone from start to finish on the Sunrun team did exactly what they said they would do. All appointments were kept and everyone was so polite it was refreshing. We haven't had the installation long enough for me to recommend them as to savings and apparently I will not know if I am indeed saving money until 1 year has elapsed. I will know more at that time.

5 years ago

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Reply from Sunrun

Wow! Amazing review Kathye C. we are so pleased to hear that your appointments were kept and our team was professional. Since your Sunrun rate is lower than that of your utility, so rest assured you are in the right hands! Welcome to the Sunrun family, let's power forward.

Feb. 12th, 2019

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Robert Davis Riverside, CA

Initially I learned about Sunrun because I knew one of their representatives. I certainly liked the idea of going green and saving money on my electrical utility bills with them. When I talked to the representative they were fantastic. They had confidence in their numbers and were really professional so I signed up. The installation was great and everything works well, I've had no issues with them whatsoever

6 years ago

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Reply from Sunrun

Grateful for your wonderful feedback, Robert Davis! After all, being the clear choice in solar is our goal! That's why, engaging with you, and providing a hassle-free experience is key. Thanks for allowing us the chance to guide you when you first searched for solar! Power Forward! #savewiththesun

Apr. 5th, 2018

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Edward Cartlidge Bethlehem, PA

I have 10 years of experience in the solar business. I'm an independent business owner that represents Zoom Solar and they use SunRun to do their installations. We already had a SunRun run facility in Bethlehem and I wanted to talk to them about getting another one installed up in Lake Harmony. It seems like they're not up there yet though. The representative that we talked to was very good. They were very professional and proactive when I called in for information regarding the process. From start to finish that takes about 3 months, with most of the process being related to permits. I feel very good about working with them. Since I work for Zoom Solar, I get a residual income every month for using the system.

6 years ago

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Reply from Sunrun

Thanks! After all, making the switch to solar simple for you, and full of savings, is our aim! It's why, we're known for processing the fastest system installations, and giving the best customer service. So thrilled you're a part of our Sunrun family! Thanks for helping us create a planet run by the sun! Power Forward! #savewiththesun

Apr. 5th, 2018

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Joseph Hamm Phoenix, AZ

When I moved to Phoenix I had a lot of companies come by offering solar. At church I actually talked with someone that turned out to be the manager for SunRun. Since I hadn't been around for too long, I wasn't really eligible for solar but once I hit the one year mark I talked to the SunRun manager and got everything figured out. All around they did a great job, everything was done seamlessly. I met a lot of representatives and they were all very polite and professional. They're extremely busy so sometimes it took them a little while to get back to me, but they always called back. The welder installation team did a fantastic job. There were a lot of things coming onto the roof and they did a very professional job. My electric bills are now lower.

6 years ago

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Reply from Sunrun

Providing the best customer experience is key when our mission is to create a planet run by the sun. Thanks for sharing your story! We are thrilled to welcome you to the Sunrun Family!

Apr. 5th, 2018

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Gordon Beaver San Lorenzo, CA

I researched about 10 different companies and they came up with the best deal for me. We signed up for the service and it didn't cost me anything to get it up on the roof. Eric, the representative that I talked to, was absolutely perfect. He came all the way out of town substituting for someone else and did a great job. He came back out a second time because we needed to talk with him some more and he did a nice job.

6 years ago

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Reply from Sunrun

Thanks for your advocacy, from start to finish, providing the best customer experience is our aim! It's why trusted retailers stand behind our brand! As well, having local branches in most every state we operate ensures speedy and efficient installations for your project. So happy you're a part of our Sunrun family! Thanks for helping us create a planet run by the sun! Power Forward! #savewiththesun

Apr. 5th, 2018

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Richard Hoffman Oceanside, CA

We started looking through Costco since they have good merchandise and got their name that way. We were just interested in solar, but we had heard horror stories from other people that had used other solar energy companies. The customer service rep that we talked to as very enlightening though. He came out to our house and explained everything to us. In the end we just decided to go with Sunrun. So far our experience has been excellent.

6 years ago

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Reply from Sunrun

We pride ourselves on making the switch to solar simple, hassle-free, and full of savings! So excited to welcome you to the Sunrun family! Thanks for helping us create planet run by the sun. Power Forward!

Apr. 5th, 2018

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Bharat Sahgal Dublin, CA

I chose Sunrun because of David and his patience and knowledge. His presentation felt like information and not a sales pitch.

2 weeks ago

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Reply from Sunrun

Thanks for your review, Bharat! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Oct. 15th, 2024

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dixita thakkar Richmond, TX

excellent customer service. they have the best app to operate everything on your own. I am happy with Sunrun.

2 weeks ago

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Reply from Sunrun

This is awesome, Dixita! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Oct. 15th, 2024

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Danielle Dufresne

They did a great job getting everything done professionally and in a timely fashion.

2 months ago

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Reply from Sunrun

We're thrilled you had a good experience, Danielle! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Aug. 15th, 2024

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Leonard Smith

He answered all my questions and got things moving forward.very positive and polite

2 months ago

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Reply from Sunrun

Thanks for your review ,Leonard! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Aug. 15th, 2024

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Roxana Zaragoza

Good service They explain everything any questions you have they explain everything with a good actitud

2 months ago

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Reply from Sunrun

We're thrilled you had a good experience, Roxana! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Aug. 10th, 2024

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Dwarakanath Vembar

I am using sunrun since July 2024. So far no one from sunrun has called me to inquire how is the system running. they have done a sloppy job of not informing me about the BUDGET program and I am paying so much for comed now than before and i am also paying for SUNRUN since i lease this service. never have i been so deserted by someone who says they are the best. before the solar was installed i was getting much cheaper electricity bill. i live in Palatine IL and i am very unhappy with their customer support.

1 month ago

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Reply from Sunrun

Dwarakanath, thank you for bringing this to our attention. Sincere apologies for the issues you have experienced with our services and apologies for not providing you with a positive customer service experience. We have located your account and requested an Escalation Expert to contact you as quickly as possible to assist you. Thank you!

Oct. 2nd, 2024

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Yassa Davies

They cause my roof to leak and refused to repair it. They told me to pay them 3,50.00 for removal of the panels and replacement. Also the panels has not worked for almost a year and they are still sending me a monthly bill. I was paying 200.plus dollars to light company while sunrun kept sending me a bill for 177. 00 bill monthly. I had to pay them 1,050. To ease the harassing phone calls. Iam sorry so I ever signed up with this company.

1 month ago

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Reply from Sunrun

Hi, Yassa; we're so sorry to hear of your continued frustration. We've located your account and asked that Mereceds contact you with an update as soon as possible. Thank you!

Sep. 16th, 2024

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Robin

The installation process with SunRun was efficient and professional. However, the lack of clarity from the salesman regarding costs has led to higher expenses for me post-installation. If given the chance, I would reconsider signing a contract with SunRun due to increased electricity expenses.

3 months ago

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Reply from Sunrun

We're so sorry to hear about your frustration Robin, and we want to do everything we can to resolve it quickly for you. In order to best assist you, please send your address and an overview of your concerns to resolutions@sunrun.com. That way, we can personally connect you with an Escalations Expert that can assist you. Thank you!

Jul. 22nd, 2024

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David

I've been waiting since January for a problem to be resolved, and it's still not taken care of. The installation was done years ago, so that's not the issue. The real problem lies in their poor customer service. It's frustrating to deal with a company that doesn't prioritize resolving issues in a timely manner.

3 months ago

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Reply from Sunrun

We’re truly saddened to hear about the challenges you’ve encountered, David. Your satisfaction matters to us, and we’re eager to better understand your situation. To get a better understanding of how we can assist, we will be sending you a private message requesting your service address. Once we gather more information, we can then assign an Escalation Expert to help resolve your concerns. Thank you!

Jul. 23rd, 2024

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Chad

Unfortunately, I have bad experience with Sunrun. My bill with Edison was $150/month or less during the year and $600 to $800 during July and August. Now with Sunrun, I am paying $221.00 to Sunrun and $50 to $100 during the year and $500 to $600 during July and August to Edison. I spoke to the sales manager, and she gave me a SMART idea, I should appreciate her and Sunrun about her advice and mentality, she said: "you can turn off the refrigerator if you think it will increase the electric bill" . I reached out again to my Sales rep. and he helped me to get in contact with a Manager from Sunrun, her name is Yosselin. She tried with a professional way to show me that the solar system is working good but my consumption increased. Then she suggested to have her team call me to add more Panel and for sure pay more and she reached out to me in June 24, 2024 saying the Team will call me and till now 8/26/2024 end of Summer 2024 I didn't hear back from Sunrun Team. I won't recommend the service of Sunrun for anybody. All that happened around June 2024 and till now

2 months ago

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Reply from Sunrun

Thank you for bringing this to our attention, Chad. We are so sorry to hear this and we would be happy to look into this for you. We will be sending you a private message requesting additional account information so that we can assign a Specialist to assist you directly.

Aug. 27th, 2024

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ADAM LEFF

Sunrun's engineers approved our house to receive solar panels but their installers said they could not put the panels on our cathedral ceiling so another engineer came out and inspected our roof, said they could go ahead with the work. Installers came back and started the job but again said there was no way to do it. They left my roof with leaking holes and metal flashing for installation (which they couldn't complete). When I complained about the water coming in they came out and fixed the leaks but still left the metal flashing and holes (which they said were sealed) in the other part of the roof. They said I was lucky they repaired what they did and have no intention of fixing the rest. I would never recommend Sunrun to anyone!

2 months ago

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Reply from Sunrun

We're so sorry to hear this Adam and we definitely want the chance to turn your experience around. We will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your case.

Aug. 21st, 2024

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David Soth-Kimmel Englewood, CO

We bought a house and wanted to use cleaner energy. Sunrun is a reputable brand and we knew people that have used them and been happy with the results.

2 months ago

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Reply from Sunrun

Thanks for your review, David! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Aug. 17th, 2024

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Kathleen Rice

What I didn't like was I was told from one of the Rep that after 5 years of leasing I could buy it out right and they never got back to me to tell me how much it would be.

2 months ago

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Reply from Sunrun

Hello Kathleen, we appreciate you taking the time to share your experience and we are so sorry to hear about your experience and we'd love the chance to speak with you about your concerns to see how we can help. Kindly send an email to resolutions@sunrun.com with your service address so we can help address any issues you are having. Thanks!

Aug. 13th, 2024

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Verified Customer

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Robert Wonsley

Great support. Survice Representative, Phillip K., explained solar Panel installation and electricity cost savings thoroughly. He stops by my house frequently to check my satisfaction and answer questions.

2 months ago

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Reply from Sunrun

Robert, your feedback is greatly appreciated! We’re delighted to learn that Phillip, your representative, provided attentive assistance and was able to help answer any questions you had. Thank you so much for sharing your experience with others.

Aug. 6th, 2024

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Daniel Gaestel

My agent was personable and very knowledgeable. He made sure I understood everything we spoke about, and even though he couldn’t make the sale because my roof was too small he made the visit enjoyable.

3 months ago

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Reply from Sunrun

Your review brightened our day, Daniel! Thanks for taking the time to share your experience!

Aug. 5th, 2024

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Desmond Cobb

Great introduction to solar and it was a very educational experience, staff provided a super informative explanation of the solar program and answered questions honestly without gimmicks.

3 months ago

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Reply from Sunrun

This is awesome, Desmond! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thank you for considering us as your solar provider!

Jul. 31st, 2024