Sunrun Reviews
9.9
Overall Score
Verified Customer
Review Source
Karen B
Let me tell you about Sunrun...it is awesome! The salesperson, the installers and customer service are great! Solar has saved me $1800 plus per month! Yes, you read it right lol! SCE was getting more rich off of me. I'm happily 98% off grid with my solar and about 2% on SCE. Go solar! You won't regret it😊
11 months ago
Reply from Sunrun
Thanks for your review, Karen! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
Aug. 2nd, 2025
Verified Customer
Review Source
Judith Soroudi
I love everything about the Sunrun company. Everyone is so friendly and helpful. My favorite part of the system the storage battery. If we have a power outage the system automatically switches to the battery and it I don’t notice the switch sometimes.
11 months ago
Reply from Sunrun
Hi Judith, thank you so much for the wonderful feedback. We're thrilled to hear that you've had such a positive experience with our team and that you are enjoying the seamless transition to battery power during outages. Thank you for sharing your story with us!
Jul. 31st, 2025
Verified Customer
Review Source
Hsu Mcateer
I liked how informative the sales technician was in helping me understand the entire set up from start to finish. I received an answer for any questions that I could think of asking. I didn't have any upfront costs for the install or products used. Customer service is always pleasant to speak with and paying my bill online is quick and simple.
11 months ago
Reply from Sunrun
Thank you for sharing your positive experience with us, Hsu! We're delighted to hear that you found our service and staff excellent and that we were there every step of the way. Your satisfaction is our priority, and we're glad to hear that you appreciate our professionalism and efficiency. Thank you!
Jul. 30th, 2025
Verified Customer
Review Source
William Savage
Tony was very professional and knowledgeable. He came out upon my request to check my system out since it had been installed and operating for some time ( installed by a solar company that had gone out of business). Questions that I had he answered and he gave me some tips on better results.
11 months ago
Reply from Sunrun
William, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!
Jul. 30th, 2025
Verified Customer
Review Source
Fady Nasrallah
The installation process was thorough and I was kept updated in the process via email or text messages. Now I am energy independent with a very well functioning system. They continuously monitor the system and it is warranted for the life of the contract
11 months ago
Reply from Sunrun
We're thrilled you had a good experience, Fady! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Jul. 26th, 2025
Verified Customer
Review Source
Brenda Wade
A thorough assessment was made of the site orientation to determine whether sun exposure would be optimal for placement of solar panels. Best placement on the roof was based on this careful analysis. I liked how scientific it was. The team was so knowledgeable, well trained in installation techniques, and efficient.
11 months ago
Reply from Sunrun
This is awesome, Brenda! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!
Jul. 24th, 2025
Verified Customer
Review Source
SD
The system hasn't given us any issues. It produces power even on cloudy days. Dust and birds occasionally gathering around the panels don't seem to have a negative effect on production. Our only concern is that we planned with our sales agent to have enough power to add a pool and an electric vehicle. We have an above ground pool with a stock filter and no electric vehicle, but we don't have enough power and are still paying an Edison bill every month. Our Edison year-to-date charges are $499. Our Sunrun bill went up from 161 to 165 with annual increments scheduled as well. As of right now, we are projecting to pay $2,479 for power in 2025 assuming the edison bill does not increase. In 2023, before sunrun we paid $1,798.09. There have been increasing charges from Edison. But even then, that's $681 more that we're paying after sunrun. I give it three star because the system is reliable, but I would recommend a deep review of your usage (not with a sales person) before committing to a 10 to 15 year agreement.
11 months ago
Reply from Sunrun
Thanks for bringing this to our attention, SD. Monthly savings will vary depending on your usage, but we would be more than happy to take a closer look at this for you, in order to ensure that you are enjoying the full benefits of going solar. In order to best assist you, we will send you a private message requesting your address, so that we can personally connect you with an Escalations Expert that can help you resolve your concerns. Thank you!
Jul. 24th, 2025
Verified Customer
Review Source
Dano Minchew
They tailored the solar panels and the wattage to what I needed. I've only had one. Maybe two Edison bills and I think that was around Christmas or Halloween because of the lights. But besides that I'm good no Edison bill, just the bill for my panels
11 months ago
Reply from Sunrun
Thanks for your review, Dano! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
Jul. 23rd, 2025
Verified Customer
Review Source
Elissa Padilla Fresno, California
I’ve been very pleased with Sunrun. The installation took place within 2 weeks of initially talking to the service representative Adam P. Adam provided an excellent overview of the Sunrun system and how it would benefit my home cooling/electric system. I’m very happy with the Sunrun solar panels and Tesla Powerwall batteries (2). No major issues have arisen since the installation in August 2024.
2 weeks ago
Reply from Sunrun
We appreciate you sharing your experience with us, Elissa! We're so glad Adam helped make the process smooth and explained the benefits of switching to solar. We'll be sure to share your kind words with him. Thanks for choosing Sunrun!
Jul. 7th, 2026
Verified Customer
Review Source
Kalani Foster Stockton, California
Che and Sunrun are the perfect combination of professionalism and quality product. The knowledge that Che brings to the table is second to none. And the quality of technology in Sunrun's product is light years ahead of any competitors. This combination are what drive me to recommend them to current and future prospects. Thank you, Che and Sunrun for all you do.
2 weeks ago
Reply from Sunrun
Thank you for taking the time to share your experience, Kalani! It's great to hear Che was knowledgeable about our services and helped explain the long-term benefits of going solar with Sunrun. We will make sure Che sees your kind words!
Jul. 7th, 2026
Verified Customer
Review Source
Dawn Adam Brown Weare, New Hampshire
I wanted solar and going with Sunrun made it possible as installation costs and any maintenance needed was covered. I have had Sunrun solar panels for about 5 years. I will say in the beginning communication was difficult and frustrating but has definitely improved greatly over the last 3 years.
I am saving money and gain national grid credit during the summer for the winter. I am very pleased with my Sunrun solar!
2 weeks ago
Reply from Sunrun
We appreciate your thoughtful review, Dawn! It's wonderful to hear you've enjoyed the benefits of solar over the last five years and have been saving money by switching to solar. Thank you so much for sharing your experience with us!
Jul. 7th, 2026
Verified Customer
Review Source
David Clark Albuquerque, New Mexico
Very professional group and crew doing the work were neat and clean.
1 month ago
Reply from Sunrun
Thank you for helping us to create a planet run by the sun!
Jun. 23rd, 2026
Verified Customer
Review Source
Jessica Spencer Budd, Illinois
They were very knowledgeable, the explained all of my questions when asked.
1 month ago
Reply from Sunrun
This is awesome, Jessica! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!
Jun. 23rd, 2026
Verified Customer
Review Source
Janus reyes New York, New York
Very helpful thank you for all the information. Danny is great
1 month ago
Reply from Sunrun
This is awesome, Janus! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!
Jun. 16th, 2026
Verified Customer
Review Source
Tom Hesketh Kailua-Kona, Hawaii
Price and availability. Reps were good at explaining the system
1 month ago
Reply from Sunrun
This is great to hear, Tom! We're happy to learn our representatives did an excellent job explaining how everything works, and appreciate your feedback about the pricing and availability. Thanks for going solar with Sunrun!
Jun. 13th, 2026
Verified Customer
Review Source
Trevor Middletown, RI
There were some hiccups along the way but I am very happy with the finished solar array.
1 month ago
Reply from Sunrun
Thank you for taking the time to share your experience, Trevor! We're sorry to hear there were some challenges you faced early on, but we're glad to hear you're satisfied with your system now. We appreciate your support and patience!
Jun. 13th, 2026
Verified Customer
Review Source
Mohamed Salih Cheektowaga, New York
Sunrun is very good solo company cut my bill more than have
1 month ago
Reply from Sunrun
This is wonderful to hear, Mohamed! We're thrilled you're happy with our services and that going solar has cut your bill significantly. Thanks for choosing Sunrun!
Jun. 12th, 2026
Verified Customer
Review Source
Mary Patterson Rocklin, California
The best Solar Company ( for real) i'm very happy with my service
1 month ago
Reply from Sunrun
Thank you so much for being part of our Sunrun family, Mary!
Jun. 9th, 2026
Verified Customer
Review Source
Allen Hardy San Diego, CA
The process including the cost and timeline were explained in a clear fashion.
1 month ago
Reply from Sunrun
Your review brightened our day, Allen! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!
May. 27th, 2026
Verified Customer
Review Source
Fred Lauzier Palm Desert, California
Reputation of the company. Also the ability to work with our HOA seemlessly.
1 month ago
Reply from Sunrun
We're thrilled you had a good experience, Fred! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
May. 27th, 2026
Verified Customer
Review Source
Cecilia R Pagaduan
The representative, Mathias, presented the Sunrun information very effectively. He explained the company and what it stood for and how it worked. Most importantly he explained how switching to solar would affect us financially and for our benefit. His presentation made good sense to us and after consideration we chose solar. The installation was completed in one day and there have not been any issues since then and we have been delighted by the $1 monthly bills!
3 months ago
Reply from Sunrun
Thank you so much for your thoughtful review, Cecilia! We're glad to hear Mathias provided clear and informative guidance throughout the process. It's great to know your installation went smoothly and that your monthly bills are only $1.
Mar. 24th, 2026
Review Source
Fabian Ballesteros
I was against solar for many years and honestly very skeptical of the whole process. Austin M. stayed consistent with his follow-ups and, more importantly, took the time to truly educate me instead of pressure me. He broke everything down clearly—how the solar program works, the long-term benefits, and how adding backup batteries would protect my home and give me real energy independence.
After paying Southern California Edison an average of $600 per month, I finally pulled the trigger, and separating myself from Edison has been a huge relief. The peace of mind alone makes it worth it. Austin was professional, patient, and knowledgeable from start to finish, and I’m grateful he didn’t give up on me when I initially said no. Highly recommend Austin to anyone on the fence about solar—you won’t regret it.
6 months ago
Reply from Sunrun
Fabian, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that Austin played a huge role in making the process seamless for you. Thank you for helping us create a planet run by the sun!
Jan. 17th, 2026
Review Source
Lorrie Koahou
I had an amazing experience working with Austin M. for my solar installation! He was incredibly knowledgeable and patient throughout the entire process, answering all my questions and ensuring I understood every step. One of the things I appreciated most was how he really took the time to explain the benefits of adding backup batteries to my solar system. Living in a neighborhood where power outages happen frequently, knowing I’ll have reliable power even during those times has given me so much peace of mind.
Austin made the whole experience smooth and stress-free, and I couldn’t be happier with my decision to go solar. Highly recommend him to anyone looking to make the switch!
6 months ago
Reply from Sunrun
Hi Lorrie, thank you so much for the wonderful feedback. We're thrilled to hear that you've had such a positive experience with Austin and that he was able to explain the benefits of adding backup batteries to your system. Thank you for sharing your experience with us!
Jan. 6th, 2026
Review Source
Vanessa Parker
I am incredibly grateful for the outstanding service. I received from my solar sales representative, Austin Monte. From start to finish, Austin went above and beyond to make sure everything was handled smoothly and in my best interest. I had a settlement bill with edison that I was stressed about, and Austin stepped in and helped get it fully resolved by ensuring what I owed was covered on top of that, he thoughtfully redesigned my system by adding more solar panels and backup batteries to account for my increased nighttime usage from Edison. Now I feel completely secure knowing my home is protected from future power outages and rising utility costs. Austin was knowledgeable, transparent and genuinely cared about finding the right solution for my situation, not just making a sale. I truly appreciate his dedication, expertise and would highly recommend awesome to anyone considering solar. He made the entire process easy.And gave me real peace of mind.
7 months ago
Reply from Sunrun
We're delighted to hear that your representative, Austin, made such a meaningful impact on your solar journey. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thanks, Vanessa!
Dec. 19th, 2025
Nathan Boynton
Brian came to our house in North Andover 6 years ago, and I am so glad he did. Door-to-door sales can sometimes feel aggressive, but Brian was the exact opposite. He walked us through the entire solar process without any pressure and made everything incredibly easy to understand.
Now that we are six years in, I can honestly say the system has been flawless. We haven't had to do a single thing for maintenance and have had zero issues. The best part? We typically only receive one small bill from National Grid in February; the rest of the year is covered. If you are looking for someone honest to help you with solar, I highly recommend Brian.
7 months ago
Reply from Sunrun
Nathan, we truly appreciate you taking the time to share your positive experience with others. We are delighted to hear that Brian was there to help you every step of the way and was able to explain everything in detail. Thank you for helping us create a planet run by the sun.
Dec. 10th, 2025
Rob
Bennett is a great guy — my wife and I absolutely love him! We came into this process with concerns because of all the negative things we’d heard about solar over the years. Bennett completely changed that experience for us.
He explained the new program in simple terms that actually made sense and helped us make the best decision for our home. We were worried about utility rate hikes and power outages, and he showed us exactly how this program solves both. Our biggest fear was having a lien on the home or running into issues when selling, but after going through the agreement and even talking with our realtor, we learned that none of those concerns apply with this program.
I never leave reviews, but Bennett genuinely deserves this one. You can tell he cares deeply about helping people and he’s delivered on everything he promised. I only do business with people I trust — and I trust Bennett. We’ve already referred him to two of our family members, and they’re thrilled as well.
Thank you, Bennett!
7 months ago
Reply from Sunrun
Thank you so much for your wonderful review, Rob! We're thrilled to hear how positive your experience has been, and it's great to know that Bennett helped make everything clear and easy throughout the process. Thank you for your referrals and for being part of our Sunrun family.
Nov. 21st, 2025
JOHN GORDON
We found Sunrun to be very professional. There was no high pressure tactics to acquire their service.
Each step of the process was explained in detail. Each step was taken as explained.
All questions asked were answered to our satisfaction with our understanding.
They were able to install in one day. They have stayed in touch after the whole process was completed.
Each team from sales, to panel installers, and electricians were professional, courteous, and kept us informed throughout their part of the process.
We have had the unit for six weeks and everything is operating as promised.
I would recommend this company to anyone who asks.
8 months ago
Reply from Sunrun
John, thank you immensely for taking the time to share your wonderful experience with us! It brings us immense joy to know that your journey was flawless. Your support means the world to us as we strive to create a planet run by the sun. Thank you for being part of our mission.
Nov. 12th, 2025
Cristina Mejia
I had talked to a few different solar companies before, but Wallace from Sunrun was by far the most genuine and knowledgeable person I spoke with. He didn’t try to pressure me or rush me into anything, he actually took the time to explain how everything works, what my options were, and helped me figure out what made the most sense for my home.
He answered all my questions (and there were a lot!) with patience and honesty. The whole process went exactly how he said it would, and now my system is up and running perfectly. I’ve already referred a couple of friends to him because it’s rare to find someone in sales who actually cares about educating first and selling second. Highly recommend working with Wallace if you’re even just thinking about solar.
8 months ago
Reply from Sunrun
We're delighted to hear that your representative, Wallace, made such a meaningful impact on your solar journey. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thanks!
Oct. 28th, 2025
Verified Customer
Review Source
Jessica Lopez
SunRun is an exceptional company to wirk with. My rirst experience with them was 16 years afo when I purchased solar panels from them . Their service and follow up is great. Those assigned to our project were always on top of each step. We are ferybexcited to.have batteries for back up now. My previous panels srmtill produce atv98%. Never any issues. This company has been around for at least 20 years so that in it's self gives me great confidence they will be here if I need anything
1 year ago
Reply from Sunrun
Jesica, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!
Jul. 9th, 2025
Verified Customer
Review Source
Bleak Denise USA
1 year ago
Reply from Sunrun
We're thrilled you had a good experience, Bleak! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Jul. 9th, 2025
Verified Customer
Review Source
Lauren Sabatini
The communication through the whole process was a really excellent. I spoke to a live person often and I like that. They knew me my address my house. The install was very efficient and when I had a question someone answered and followed up.
I pay nothing to PGE about 8 + months a year. The systems works great and I don’t have to do anything!
Thank you
1 year ago
Reply from Sunrun
Thanks for your review, Lauren! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!
Jul. 9th, 2025
Verified Customer
Review Source
Douglas Maddox
Dimas and his team were very helpful, knowledgeable, and professional throughout the entire process from initially explaining the benefits of the solar system, through the installation process with updates, and to the point of powering-on the system. The install team was very respectful of our home and ensured we understand the install process as well as expectations.
1 year ago
Reply from Sunrun
Douglas, we truly appreciate you taking the time to share your positive experience with others. We are delighted to hear that Dimas was there to help you every step of the way and able to explain everything in detail. Thank you for helping us create a planet run by the sun. Thanks!
Jul. 5th, 2025
Verified Customer
Review Source
Alfredo Marquez
Everything has gone smooth since my installation. My SCE bill turned into credits instead of charges almost immediately and it's been about 6 years since then. I have enough energy to stay warm in the winter and cool in the summer without having to worry about an expensive electric bill. Choosing Sunrun has been one of the best decisions I've made regarding my home. I've also benefitted greatly from their generous referral program.
1 year ago
Reply from Sunrun
Thanks for your review, Alfredo! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
Jul. 3rd, 2025
Verified Customer
Review Source
Ivan Oliveras
SunRun has greatly reduced my electric bill and footprint as a electricity hog. Our family has learned from SunRun’s staff on how to best use electricity throughout our day, week and month. We enjoy the savings that SunRun has provided and we are grateful for that and in turn, we are always sharing our SunRun experience and savings with all of our friends and family.
1 year ago
Reply from Sunrun
Ivan, we appreciate you taking the time to share your experience! We are so thrilled to hear that going solar is helping you save money and help lower your electric bill. Our goal is to make going solar easy and enjoyable and we are overjoyed to have you as a valued member of the Sunrun family. Thank you for helping us create a planet run by the sun.
Jul. 3rd, 2025
Verified Customer
Review Source
CAL-LE
I’ve heard of what other people are experiencing with their Solar programs.
I truly believe I’m with the best company out there no hidden fees no surprises great response in repairs. someone’s always accessible. Customer service is great and attentive to my needs truly make me feel that I matter.
I’ve been extremely pleased.
these are the type of things that I truly experienced with your company.
Thank you for your service
1 year ago
Reply from Sunrun
We're thrilled you had a good experience, Cal-le! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Jul. 1st, 2025
Verified Customer
Review Source
Jon Martin
The whole team was very professional and executed the job exactly as planned. The timeline was much longer than we anticipated due to other companies and individuals not under Sunrun control. In our case a subcontractor was needed to upgrade our main panel, SDG&E needed to approve the change and we needed a city inspector to sign off on the work performed. Sunrun executed with no issues and we passed all requirements to activate our system. Well worth it. Again, the issue was the wait time for others to come, inspect and approve. Be patient, it’s worth the wait.
1 year ago
Reply from Sunrun
Your review brightened our day, Jon! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!
Jul. 1st, 2025
Verified Customer
Review Source
Denise Bleak
Sunrun is an example of complete customer service and customization to what was required for my home, and for my friend for his home. I have a mini- house, he had a large home. N both instances, installation, communication and benchmarks were all met.
The utility companies are slower. Sunrun facilitated all permits from our cities and was present when needed. I’d like to recognize Zak M for keeping me informed, getting my account established; Amanda for service excellence as my customer rep. during the installation.
1 year ago
Reply from Sunrun
Denise, big thanks for sharing this with us! We’re over the moon to hear that Zak and Amanda made the entire process seamless for you. Your engagement contributes significantly to our mission of creating a planet run by the sun. Thanks so much!
Jun. 24th, 2025
Verified Customer
Review Source
Sharon Opeil
The SunRun company was exceptional , as they kept us updated during the entire process.The installation team was wonderful .All done in one day and they explained and answered all our questions.SunRun scheduled all the permits and appointments with the city and electric company that was needed. Also had a follow up call with information and a phone number to call for any questions that me might have in the future.
1 year ago
Reply from Sunrun
Sharon, your positive feedback fills us with so much joy! We’re absolutely thrilled to hear that your experience was seamless. Your support fuels our mission to promote solar energy and create a sustainable future. Thank you for being an integral part of our journey!
Jun. 6th, 2025
Verified Customer
Review Source
Juan Jimenez
The installation was very professional. Great quality installed in one day. The Tesla power wall works great even during power outages. Every house should have Solar with battery backup up! You never know when the power company decides to shut your power off. Will you drive home and add a generator to your home so your food doesn’t spoil? That’s very costly and inefficient. Go with Sunrun today!
1 year ago
Reply from Sunrun
Thanks so much for sharing, Juan! We’re thrilled to hear that you’re loving your system. It’s customers like you that make what we do so rewarding! If you ever have any questions or need support, we’re here to help. Thanks!
May. 10th, 2025
Verified Customer
Review Source
Donald Wood (Affiliate)
Smart, caring, and responsive team at Sunrun. They operated quickly and efficiently, but also carefully. Their installation was done professionally and their skilled team has done so many solar installations that I had complete confidence in their methods and quality of work. My system, including the new Lunar battery storage system and software is working flawlessly and saving me money while also giving me the security of backup power in case of a utility outage.
1 year ago
Reply from Sunrun
Thanks for your review, Donald! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
May. 3rd, 2025
Verified Customer
Review Source
Melchor Matias
Jon T is very professional and attentive, He discuss everything in details in this program of sunrun. Although I did not proceed further on this project I Thank Jon very much for very satisfactory feedback and response. His performance Tops all customers satisfaction. The next time in the coming year whenever I will ready for my project I prefer to ask Jon. Again Thank you. Your professionalism reflects to sunrun as well as the rest of Your Team.
1 year ago
Reply from Sunrun
We're delighted to hear that your representative, Jon, made such a meaningful impact on your solar journey. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thanks!
May. 2nd, 2025
Verified Customer
Review Source
Noli Fernandez
From day one about 5 yrs ago now I was convince to have solar panels installed from Sunrun on my house and never regretted it..!! System has been working flawlessly til this day…
Don S was so helpful in educating me on all the pros & cons on going solar and the guarantee that Sunrun provides in backing up their product. I’ve heard bad reviews from other customers but from my own personal experience with Sunrun , everything seems to be great..!! System is running smoothly and efficiently.
I would highly recommend Sunrun to all my friends and family…Great Company..!!
1 year ago
Reply from Sunrun
This is awesome, Noli! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us and thank you for helping us create a planet run by the Sun for five years!
Apr. 30th, 2025
Verified Customer
Review Source
JoAnn Murray
After pondering the cost of installing solar panels I decided it would take years to for me to ever realize any offset on my energy bills. My amazing representative, Devan W, showed me how I could have the solar panels installed without it costing anything to me out of my pocket. The technicians were very professional and fast. They totally cleaned up after themselves only evidence they left of their installation were the solar panels. I highly recommend Devan W to take care of all your solar questions and concerns. There are no words to tell you how much Devan helped me.
1 year ago Edited April 25, 2025
Reply from Sunrun
JoAnn, your positive feedback fills us with so much joy! We’re absolutely thrilled to hear that your experience was seamless. Your support fuels our mission to promote solar energy and create a sustainable future. Thank you for being an integral part of our journey!
Apr. 25th, 2025
Verified Customer
Review Source
M A
For the most part, Sunrun did a great job, it seemed there were a lot of people/moving parts to this, so although there were some hiccups, they were taken care of promptly after communicating the issue. Some things I wasn't so pleased about - receiving the panels at 6am without warning (never received a call or text to let me know) therefore being woken up randomly and having to step out in my pjs to let them know I had communicated the week prior and needed to reschedule, hearing "this is my first time doing this" from one of the installers and then finding a bar left behind on the roof (lucky it didn't roll down on its own), and random miscommunication here and there. Again, I understand there were a lot of steps to this, so for the most part, I can say I'm very satisfied with the work, just hope the company can use this feedback to work on the back-and-forth a bit better.
Disclaimer - haven't had a chance to actually test out the system yet, this is all just pertaining to the period of time between the signing of the contract to the power on stage.
1 year ago
Reply from Sunrun
Thank you for sharing your experience, M A. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!
Apr. 25th, 2025
Verified Customer
Review Source
Beatriz (Sinon)
Sunrun has been the best choice we’ve ever made! The entire process has been smooth, and their staff is incredibly reliable and professional. Anytime we’ve had questions or concerns, they’ve responded quickly and made sure we got the help we needed. It’s clear they truly care about their customers. Highly recommend Sunrun to anyone considering solar!
1 year ago
Reply from Sunrun
Thanks for your review, Beatriz Sinon! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!
Apr. 7th, 2025
Verified Customer
Review Source
Otto Flores
I was referred to Sunrun by a friend trough Costco friend , and am very satisfied with my solar panels I was paying 225.00 dollars a month for my electricity bills, after Sunrun installed my system of solar panels I only pay 88.00 dollars a month , and I got upgraded my electricity box and got professional installation of solar panels and paid 0 cents for that so I save en electricity 50% and got upgrades on my house , I am extremely satisfied with my savings and I keep my AC on during summer time day and nite before solar panels I only turn my AC only at nite.
1 year ago
Reply from Sunrun
Thanks for your review, Otto! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
Apr. 7th, 2025
Verified Customer
Review Source
Laverne Packer
After Nathan explained the long term benefits of Solar and SUNRUN's plan, I said "Yes I want that. From then on it was all good . Each and every SUNRUN employee did an excellent job in getting us up and running. The installation was done in a professional manner and I have saved money each year on the cost of electricity. One of the best decisions I have ever made.
Thank you SUNRUN !
Vern Packer
1 year ago
Reply from Sunrun
Laverne, we appreciate you taking the time to share your experience! We are so thrilled to hear that going solar is helping you save money and help lower your electric bill. Our goal is to make going solar easy and enjoyable and we are overjoyed to have you as a valued member of the Sunrun family. Thank you for helping us create a planet run by the sun. Thanks so much!
Apr. 2nd, 2025
Verified Customer
Review Source
Carol Fish
I have had great customer service since the day Brooke met with us to consider solar with Sunrun. I have had only 2 issues with my system over the last 3 1/2 years and neither issue affected production. Both issues were solved in a reasonable amount of time and customer service has been top notch all along! I would recommend Sunrun to anyone considering switching to solar energy. They are responsive and and easy to work with from the start to finish and beyond. If you work with Brooke D. , you're in good hands!
1 year ago
Reply from Sunrun
Thanks for your review, Carol! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!
Mar. 14th, 2025
Verified Customer
Review Source
Debra Romeo
We love our system that was purchased through Sunrun. We live in Hawaii and have saved so much money. The service has been exceptional! From the beginning with Joni our advisor, to the installation crew and the service crew as well. Dylan was here the other day to fix a small communication link issue and he was super efficient and friendly! Every step we have taken with Sunrun has been five star. I would recommend them to anyone who wants the best service and best price for electricity!!!
1 year ago
Reply from Sunrun
Thanks for your review, Debra! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
Mar. 4th, 2025
Verified Customer
Review Source
Arle Troy Jumalon
The entire process & time-line of initial signing up, until official transition from NV Energy to Sunrun Solar was excellently accomlished, along with highly organized, well coordinated sequential schedulings throughout the process.
Hence our family is extremely grateful & truly appreciative of Mathias, Isabella & entire Sunrun team along the way!!
Again, thanks very much all you guys for guiding us efficiently through solarization state!!
Sincerely,
The Jumalon's,
Troy, Maria & Aedan
1 year ago
Reply from Sunrun
Thank you for sharing your experience, Arle, Maria, and Aedan. We're thrilled to hear that you had a seamless installation process and that you're satisfied with our service. If you ever need anything in the future, please don't hesitate to reach out. Thanks!
Feb. 21st, 2025
