Sunrun: Read 3,556 User Reviews From Real Homeowners

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Verified Customer

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Andrew

I had a great experience with the installation; it went extremely well and I was very happy. However, I found the process of transferring to a new homeowner to be quite difficult. Overall, while some aspects were positive, there are areas that could use improvement.

1 year ago

Reply from Sunrun

Thank you for sharing your experience, Andrew and thank you for your review. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Oct. 11th, 2024

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Verified Customer

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Allen

I had a very smooth experience with the service. Everything happened as expected, and I found it to be quite reliable. I had no issues at all, and I would definitely choose to use them again in the future. Overall, a positive experience!

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Allen! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Oct. 11th, 2024

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Verified Customer

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Jocelyne

I had a mixed experience with Sunrun. While the installation was clean and my electric bill savings are significant, I’m frustrated with the rising costs. I wish I had purchased the system instead of renting, but overall, Sunrun has been great.

1 year ago

Reply from Sunrun

Thank you for sharing your experience, Jocelyne. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Oct. 11th, 2024

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Verified Customer

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Jie

The installation process was smooth overall, though the hookup took a bit longer than expected. However, everything is functioning well now, and I'm satisfied with the outcome. There were no issues during the installation, and I'm pleased with how everything turned out.

1 year ago

Reply from Sunrun

We are happy to hear that the Installation was quick and that everything ran smoothly, Jie! We appreciate you taking the time to share your experience during this process. Thanks!

Oct. 11th, 2024

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Verified Customer

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Frank

I had a great experience with the service! The team did a wonderful job, knew their roles well, and completed everything efficiently. I was very happy with the overall service and felt it was much better than my previous experience with another company. Everything was neat, and I appreciated the good service provided.

1 year ago

Reply from Sunrun

Frank, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience with the our employees and the services we provide. Thank you for helping us create a planet run by the sun!

Oct. 11th, 2024

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Verified Customer

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Kimberly

I had a decent experience with the inspection; it was quick and efficient. However, I struggled to reach customer support as my calls went unanswered, which was frustrating. Overall, the installation went smoothly, but better communication would enhance the service.

1 year ago

Reply from Sunrun

We appreciate you taking the time to share your feedback, Kimberly, and are so sorry to hear that you were having a difficult time getting in contact with a representative. If you are having any issues, please send your service address along with a brief overview of your concerns to resolutions@sunrun.com. Thanks!

Oct. 11th, 2024

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Verified Customer

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Cathye

I had a flawless experience with the installation. The team was timely and efficient, causing no disruptions. Drew Johnson, my contact, was excellent, providing the right number of panels and ensuring I understood the benefits. My bill is lower, and I even have extra money now. Highly satisfied with the service!

1 year ago

Reply from Sunrun

Thanks for your review, Cathye! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Oct. 11th, 2024

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Verified Customer

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James

I had a pleasant experience overall. Everything went smoothly and quickly, which was nice. I had no major issues, and everything turned out well. However, there were some aspects that could have been improved, but nothing too concerning. Overall, I am satisfied with my experience.

1 year ago

Reply from Sunrun

Thank you for sharing your positive experience with us, James! We're delighted to hear that your installation was a smooth and seamless process for you! If there is anything else you need assistance with, please send us a private message. Thanks!

Oct. 11th, 2024

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Verified Customer

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Patricia

I had a great experience with the service, even during the winter storms. They installed everything on my roof efficiently, and I've noticed a positive impact on my electric bill. Overall, I'm very satisfied with the results and the service provided!

1 year ago

Reply from Sunrun

That’s fantastic, Patricia! It’s wonderful to hear how much you’re saving, and we’re thrilled you’ve had such a positive experience with us. Thanks!

Oct. 11th, 2024

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Verified Customer

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Connie

The installation process went well, as confirmed by the representative. However, I inquired about further options and was informed that there are currently no additional services available. Overall, my experience was positive, but I would appreciate more options in the future.

1 year ago

Reply from Sunrun

We are so happy to hear that the installation process was seamless, Connie! You're feedback is truly appreciated, and have relayed this to the appropriate department. Thank you!

Oct. 11th, 2024

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Verified Customer

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Stephanie

I had a mixed experience with the installation process. The communication could have been clearer, but I appreciated the support I received from Jabell, who was incredibly helpful throughout. Overall, it went well, and I'm grateful for the assistance!

1 year ago

Reply from Sunrun

We're happy to hear you had an overall positive experience, Stephanie! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Oct. 11th, 2024

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Verified Customer

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Joseph

Our two year old battery backed-up 19 panel system has performed flawlessly. Worked perfectly through multiple outages. Installed before CA reduced the net metering reimbursement, we enjoy much lower PG&E bills. The electrical installation crew was top notch. Pay close attention to the roof guys. Make sure it isn’t inadvertently compromised. Downsides?: poor communication back in 2022. Project tracking was sparse. Schedule delays left unexplained, but in fairness, some of it due to city inspection delays.

1 year ago

Reply from Sunrun

Joseph, we appreciate you taking the time to share your experience! We are so thrilled to hear that going solar is helping you save money and help lower your electric bill. Our goal is to make going solar easy and enjoyable and we are overjoyed to have you as a valued member of the Sunrun family. Thank you for helping us create a planet run by the sun. Thanks so much!

Oct. 9th, 2024

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Verified Customer

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Lucy Brockman

Love everything Jay for being so friendly and helpful plus once the appointment made for solar panels the guys were quick professional plus all take 246. A month instead of 600. A month which was very hard to pay to Edison I love how everything was done ty Lucy Brockman

1 year ago

Reply from Sunrun

Thanks for your review, Lucy! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Oct. 8th, 2024

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Verified Customer

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Michael

I have been very happy with my leased solar panels and the energy that they generate. I have had four months of $0 balance due to P G & E this summer. When I have a balance due, the detail pages show that most of the expense is for natural gas, not electricity consumption.

1 year ago

Reply from Sunrun

Thanks for your review, Michael! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Oct. 2nd, 2024

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Verified Customer

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Anthony Camanelli

I just checked my system before writing this, it’s running at full capacity. Living in 115 degrees daily. (Palm Springs), it’s more important than ever to have a company like Sunrun that you trust. I was lucky enough to retire early and without solar, it would be a problem to keep my toes chilly.

1 year ago

Reply from Sunrun

Anthony, thank you for sharing your feedback. We are so happy to hear you are enjoying your system and able to stay chilly during hot seasons. Thank you for helping us create a planet run by the Sun!

Oct. 2nd, 2024

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Verified Customer

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Carol Crist

I absolutely love my sunrun solar! It has saved me thousands of dollars. John guided me to lease the correct amount of panels and I have no PG and E bill since. And I've never had to worry about my A/C bill in this summers extreme heat. Thank you John for being the most patient and (not pushy) representative of Sunrun. Carol C

1 year ago

Reply from Sunrun

Thanks for taking the time to leave a review, Carol! We're so delighted to hear that you're saving money with solar and John was able to help you! We hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Oct. 1st, 2024

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Verified Customer

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Barry

Found Sunrun through COSTCO. Felt that it was an endorsement. Came to the house with a thorough explanation and analysis of our needs. Kept us totally informed, step by step, during install. It's been over 5 years, and I can still call with questions!

1 year ago

Reply from Sunrun

This is awesome, Barry! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Sep. 27th, 2024

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Verified Customer

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Paolo

Loved their customer service, while the process was long because of many bureaucratic steps to get solar running, SunRun was able to alleviate my initial buyer's remorse questions with amazing customer service. Now almost 2 years into the deal, I am saving money, sending referrals, and enjoying SunRun.

1 year ago

Reply from Sunrun

Thanks for your review, Paolo! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Sep. 25th, 2024

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Verified Customer

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Alan

SunRun is a great company with which to work. Our solar system is performing as promised and there have been no issues. I had one interaction with customer support and it was easy and my issue was resolved promptly. I’m very satisfied with SunRun.

1 year ago

Reply from Sunrun

Hi there, Alan! We are thrilled to hear that you had such a positive interaction with our Customer Service Team. It brings us joy to hear that they were prompt and responsive to all your needs. We hope that you enjoy the full benefits of going solar for years to come. Thanks!

Sep. 25th, 2024

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Verified Customer

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Wayne Joseph

The team at sunrun is amazing. From the start with Erik hes knowledgeable and can explain in detail the process and product. After signing...dealing with Chelsea she's amazing. Can't say enough about her. Alex was very prompt on setting up my install. Thank you for all your help ...

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Wayne! We really appreciate you taking the time to share your feedback on each stage with our team! Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Sep. 17th, 2024

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Verified Customer

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Freddy Beltre

Workers were professional and organized in the way that they work. Great job in cleaning up after themselves. It's only been 24 hours that we've been with the system I think the best review can be given once we get our electricity bill.

1 year ago

Reply from Sunrun

This is awesome, Freddy! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Sep. 16th, 2024

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Verified Customer

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Barbara

Getting our solar panels to help the energy grid and to save us money was a smart and effortless move on our part. Everything went well on the quick installation and now that we have had it for just over a year, we couldn’t be happier. Absolutely no regrets!

1 year ago

Reply from Sunrun

Thanks for your review, Barbara! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Sep. 16th, 2024

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Verified Customer

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Frank

The installation process was seamless and well-executed, with all piping neatly placed in the attic. Overall, my experience has been positive, and my electric bill has remained low, indicating that the system is working effectively. I’m satisfied with the service provided.

1 year ago

Reply from Sunrun

We're absolutely thrilled to hear about your positive experience, and to hear that going solar is keeping your electric bill low, Frank! Your feedback means the world to us, and we genuinely appreciate you taking the time to share it. Thank you for being such an integral part of our solar community.

Sep. 14th, 2024

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Verified Customer

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Claudia

I had a seamless installation experience with no exposed pipes, and everything went as planned. Over the past couple of years, my electric bill has been impressively low, reflecting the efficiency of the system. Overall, I'm very satisfied with the service and performance!

1 year ago

Reply from Sunrun

Thanks for your review, Claudia! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Sep. 14th, 2024

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Verified Customer

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Charles

I had a great experience with Sunrun! The service was efficient and I appreciated the easy access to our project manager, who was wonderful to work with. Overall, everything went smoothly, and I even got a nice pair of blue sunglasses as a bonus. Highly recommend!

1 year ago

Reply from Sunrun

Charles, your positive feedback fills us with so much joy! We’re absolutely thrilled to hear that your experience was seamless. Your support fuels our mission to promote solar energy and create a sustainable future. Thank you for being an integral part of our journey!

Sep. 14th, 2024

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Verified Customer

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Katy

I had a fantastic experience with the project! The team was wonderful and very accessible, making the process smooth and enjoyable. The insulation work was thorough, and I've noticed a significant drop in my electricity bills since the completion. Plus, I loved getting blue sunglasses as a bonus, though I wish I could find them now!

1 year ago

Reply from Sunrun

Thanks for your review, Katy! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Sep. 14th, 2024

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Verified Customer

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Lori

I had a fantastic experience with my Sunrun installation! The team was thorough, and the process was seamless from design to permit approval. Since installation, my electricity bills have dropped significantly. I highly recommend Sunrun to everyone considering solar energy!

1 year ago

Reply from Sunrun

Thanks for your review, Lori! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Sep. 14th, 2024

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Verified Customer

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Carl

I had a fantastic experience with my Sunrun installation! The design process was seamless, and the installation went smoothly. Since then, I've enjoyed not receiving any PG&E bills. I highly recommend this service to everyone looking to make the switch!

1 year ago

Reply from Sunrun

Carl, we wanted to express our sincere thanks for your review! It brings us immense joy to learn that solar is making a positive impact on your savings. Thank you so much for going solar with us!

Sep. 14th, 2024

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Verified Customer

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Albert

I had a smooth installation experience overall, though there was a delay due to missing parts. After installation, I noticed a minor leak, but the response was impressive; they sent someone out promptly to fix it. Overall, no hassle and I'm satisfied with the service!

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Albert! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Sep. 14th, 2024

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Verified Customer

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Jayne

I had a fantastic experience with SunRun! The installation process was incredibly quick and smooth, making it hassle-free. Additionally, the team was a pleasure to work with throughout the entire process. I highly recommend their services to anyone considering solar energy.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Jayne! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Sep. 14th, 2024

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Verified Customer

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Lashawn

I had a great experience with Sunrun. The installation was smooth, and the team was communicative, answering all my questions. However, I'm not satisfied with my savings; my bills remain high despite the solar setup. Overall, their customer service was excellent, with regular check-ins and updates.

1 year ago

Reply from Sunrun

This is awesome, Lashawn! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Sep. 14th, 2024

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Verified Customer

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Walter

I had a great experience with Sunrun. The installation process was smooth, with timely arrivals and clear communication. They kept in touch throughout, ensuring I felt supported and informed. Unlike other companies, I had a dedicated contact who provided updates and feedback. Overall, a very positive experience!

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Walter! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Sep. 14th, 2024

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Verified Customer

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Paul Puhr

I felt that the entire Sunrun Team did a fantastic job of working with me through the process. I think the installation crew helped me understand what they did and why - very professional. I really recommend Sunrun when you're ready to step up and make a difference.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Paul! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Sep. 9th, 2024

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Verified Customer

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Monique Whitney

I’ve had such a great experience with the process of upgrading my solar system. I was impressed with the level of details that were provided for the various options. Rebecca was very knowledgeable and patient. She demonstrated superb customer service. Kudos!

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Monique! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Aug. 21st, 2024

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Verified Customer

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Reachelle Braxton

The experience with sun run was amazing from the conversation with Tim the sales person to the installers to Megan giving me a call to make sure everything is good! We were sold on getting the solar panels out there. It was explained to us how it works in the benefit.

1 year ago

Reply from Sunrun

We're delighted to hear that your representative, Tim, Megan and our team made such a meaningful impact on your solar journey. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thanks, Reachelle!

Aug. 15th, 2024

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Verified Customer

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Duane Chase

The sunrun team has been a joy to work with. They take care of all paperwork associated with permitting. They’re also very timely when responding to questions I have. I recommend dealing with Zack mistook and the sunrun team for all your solar system needs.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Duane! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Aug. 13th, 2024

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Verified Customer

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Marco Vargas

I would highly recommend Sunrun soler panels but most of all the professional service, the sales representative Hisham M. went out of his way to help me make sure things went smoothly and have the best price. I will recommend to my family and friends.

1 year ago

Reply from Sunrun

Marco, we truly appreciate you taking the time to share your positive experience with others. We are delighted to hear that Hisham was there to help you every step of the way and was able to explain everything in detail. Thank you for helping us create a planet run by the sun. Thanks!

Aug. 9th, 2024

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Verified Customer

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David

I would rate my experience with the solar company a 5 out of 5. I encountered an issue which was promptly and efficiently resolved by their team. The installation process was smooth, and the system is now up and running perfectly. Overall, I am satisfied with their service and happy with the outcome.

1 year ago

Reply from Sunrun

David, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Jul. 23rd, 2024

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Verified Customer

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David

I was pleased with the service from Sunrun. However, I'm disappointed that they don't work with my ATS company in Arizona, causing a 24% increase in rates. Despite having 32 panels on my roof, I don't see the expected savings. When I reached out to my rep for an explanation, I never received a response. Overall, a bit disappointed with the lack of communication and the increased costs.

1 year ago

Reply from Sunrun

Thank you for sharing your experience, David. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Jul. 23rd, 2024

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Verified Customer

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Tim

I recently had a solar panel installation and I must say, it's a solid 5-star experience. I've never had any issues, and it was quick and easy. The benefits of saving on energy costs just make perfect sense. I wonder why more people don't have it all the time. Highly recommend!

1 year ago

Reply from Sunrun

Thanks for your review, Tim! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Jul. 20th, 2024

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Verified Customer

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James

The installation process was mostly smooth, earning a 4-star rating from me. However, there was a hiccup when additional panels were being installed due to a delay in getting the necessary parts. This setback prolonged the process and was frustrating. Overall, aside from this issue, everything else was satisfactory.

1 year ago

Reply from Sunrun

We're thrilled you had an overall good experience and apologies for the setback, James! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jul. 23rd, 2024

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Verified Customer

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William

I recently had a solar system installed by this company and I would rate my experience as a 5 out of 5. The installation team did a great job and was efficient in getting everything set up. However, I would appreciate more frequent check-ins to ensure everything is running smoothly.

1 year ago

Reply from Sunrun

Thank you for sharing your positive experience with us, William! We're delighted to hear that our team was there to ensure this was a smooth and seamless process for you! Thank you!

Jul. 20th, 2024

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Verified Customer

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Michael

I had a great experience with the solar company. The team was responsive, professional, and knowledgeable. Every question I had was answered promptly, making the process smooth. I was pleased with the results and would highly recommend their services.

1 year ago

Reply from Sunrun

Thanks for your review, Michael! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Jul. 20th, 2024

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Verified Customer

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Freya

The customer service from this solar company has been exceptional. They were very prompt in responding and inspecting the site. The installation process was incredibly smooth, completed in just half a day after I had a new roof put in. Overall, I am extremely satisfied with their service and efficiency.

1 year ago

Reply from Sunrun

Thank you for sharing your positive experience with us, Freya! We're delighted to hear that you found our service and staff excellent and that we were there every step of the way. Your satisfaction is our priority and we're glad to hear that you appreciate our professionalism and efficiency. Thank you!

Jul. 20th, 2024

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Verified Customer

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Anonymous

The customer service has been responsive to my calls, and the installation process went smoothly without any issues. However, I would prefer to receive more hard copy mail rather than just emails. Overall, I am satisfied with the service provided.

1 year ago

Reply from Sunrun

Thanks for your review! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jul. 20th, 2024

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Verified Customer

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Albert

I haven't had to call Sunrun because nothing's gone wrong. I'd rate them a 5 due to a glitch during installation, but they fixed it amazingly. The process took about 9 months, with stages well-communicated. Sunrun took good care of me, which is why I love them. It was a smooth process overall.

1 year ago

Reply from Sunrun

Hello Albert! We appreciate you taking the time to share your positive experience. We appreciate your feedback and hope you enjoy the benefits of solar for years to come. Thanks!

Jul. 20th, 2024

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Verified Customer

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Phyllis

I would rate my experience with this solar company full stars because everything works perfectly, and I have never had to call for any issues. They delivered on all their promises. I am completely satisfied with the service. I have no complaints at all.

1 year ago

Reply from Sunrun

Hi there, Phyllis! We are thrilled to hear that you had such a positive experience with our company. We hope that you enjoy the full benefits of going solar for years to come. Thanks!

Jul. 20th, 2024

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Verified Customer

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Raylene

I recently purchased solar panels from SunRun and have had minimal contact since. The salespeople were pleasant, but we faced a delay due to APS not removing their panels. This wasn't SunRun's fault. Overall, I haven't had much interaction post-purchase, but initial impressions were positive.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Raylene! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jul. 22nd, 2024

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Verified Customer

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Joyce

I recently had solar panels installed by this company and I couldn't be happier with the service and results. Everything went smoothly and the installation was great. I have no complaints at all, it was a positive experience overall.

1 year ago

Reply from Sunrun

Joyce, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Jul. 20th, 2024

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Verified Customer

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Joyce

I would rate the solar system as full stars because we've had it for about a year and it's been working well. The installation went smoothly without any issues. We're still adjusting to reading the bills and understanding the true-ups, but overall, we're satisfied with the performance of the units.

1 year ago

Reply from Sunrun

Thanks for your review, Joyce! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jul. 20th, 2024

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