Sunrun: Read 4,243 User Reviews From Real Homeowners

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Verified Customer

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Valerie

My experience with SunRun and the techs was incredibly positive. The installation process was smooth and professional, with the crew taking care of all the details efficiently. Not only did they install the panels, but also a brand new electrical panel. Recently, we received our first electric bill and were pleasantly surprised to see it in the negative. This confirms that we are producing more electricity than we are using, just as SunRun promised. Overall, I am extremely satisfied with the service and results.

2 years ago Edited January 10, 2024

Reply from Sunrun

Thanks for your review, Valerie! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Jan. 10th, 2024

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Verified Customer

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Rosemary

The customer service at this company is top-notch. Every time I've called, the staff has been friendly, knowledgeable, and quick to resolve any issues. I was really impressed by the safety precautions they took during the installation process, blocking off areas with caution tape and ensuring our safety. The job was done well, and I felt like they went above and beyond. Overall, I had a great experience with them.

2 years ago Edited January 10, 2024

Reply from Sunrun

Thanks for your review, Rosemary! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Jan. 10th, 2024

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Verified Customer

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Laurie Kligel New Bedford, MA

I like the HUGE savings on my electric bill. I have only needed to contact customer service once and they were very helpful. I do not like how my electric company doesn't pay me but instead gives me a HUGE credit that I can only use for my electric bill. It would be nice if they either paid me or let me apply this credit towards my heating/gas bill with the same company.

2 years ago

Reply from Sunrun

Thanks for your review, Laurie! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Nov. 2nd, 2023

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Verified Customer

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Nelda

They were very helpful. They explained everything as to what was going to happen and how they were going to set it up. I've had no problems. They keep checking to be sure everything is running fine and anytime I can go online and look to see how much we have generated. Everything is all set up. If it rains, it washes it. If it snows, the snow slides off and it's not in our way. It doesn't interfere with anything and it keeps my electric bill very low. Comparing what it cost me to lease the panels as to what I was paying for the electric, it's very good.

2 years ago

Reply from Sunrun

We're absolutely thrilled to hear about your positive experience, and to hear that going solar is keeping your electric bill low, Nelda! Your feedback means the world to us, and we genuinely appreciate you taking the time to share it. Thank you for being such an integral part of our solar community.

Sep. 29th, 2023

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Verified Customer

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Mark

Every step of the way they kept me informed on what was going on at all times. They actually were very prompt at the time that they said they were going to be here. The installation went a lot faster than I thought it was going to go. When someone came out they went inside the roof to make sure that the roof was in good shape before they even did anything. Then after they did the work they made sure there wasn't any damage to the roof. I was really happy with it. They did a perfect job and taught me how to use everything.

4 years ago

Reply from Sunrun

Your review brightened our day, Mark! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

May. 27th, 2022

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Verified Customer

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Vicki

Followed up with phone calls every step of the way and told me what was happening. They keep you in the loop if something wasn't going to happen or they were running behind. They were all very sociable. I do love their app. I have already recommended them to a friend. The lady who came by explained everything to me start to finish. And so she was great. The guys that came out and put the roof on and put the panels on were very clean and neat, I liked everybody I worked with. Installation was process they got done in one day, it was perfect. If I had to pick a solar company it would be SunRun.

4 years ago

Reply from Sunrun

Thanks for your review, Vicki! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

May. 27th, 2022

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Verified Customer

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Anna

From the beginning to the end, the representatives were very helpful, gave us answers to all our questions, gave us all the information, and were kind. We like the company, they are a trusted company to use. Installation was very smooth and it was overnight. They were in contact with me and explained what to expect. The worker that showed up was respectful and nice and everything went swiftly.

4 years ago

Reply from Sunrun

We're thrilled you had a good experience, Anna! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 27th, 2022

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Verified Customer

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Julie

SunRun is very proactive with getting back to you and getting you set up for things like service appointments. I would recommend them to a friend. The installation process went very well. The only thing we have that went wrong with the system is that at the very beginning it didn't generate anything for two weeks and we never did receive a credit for those two weeks.

4 years ago

Reply from Sunrun

Thank you for sharing your experience, Julie! Your feedback helps us to keep improving your solar experience. We'll definitely look into this issue for you. We'd appreciate it if you could send us a private message with your service address. Thanks for choosing us as your solar provider!

May. 27th, 2022

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Verified Customer

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Robert

I've called customer service a few times about a battery back up and they said they were going to do it but I still haven't gotten it. Other than that I have no problems with the company. I've been using SunRun for seven years now and I'm happy with it. I've already recommended them to at least three or four people, I am very happy with SunRun. The installation process went smoothly and they did a good job.

4 years ago

Reply from Sunrun

Thank you for your review and your interest in our backup battery, Robert! We are working on a retrofit solution for existing customers! Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thanks for helping us create a planet run by the sun!

May. 27th, 2022

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Verified Customer

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Dwayne

They customer service people always stayed in contact and made sure that things were going well. I feel the installation went very easily and they preserved the roof by not damaging and they completed it in one and a half days total. I feel that the sales representative who contacted me did a real nice job of getting things organized and kept me updated with what was going on.

4 years ago

Reply from Sunrun

We're thrilled you had a good experience, Dwayne! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 27th, 2022

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Verified Customer

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Joel

Always very informative and they stay on top of updates. They answered all my questions and explained everything to me in detail. Everything seems to be working and there have been no problems. Everything was smooth from start to finish, they handled everything well. The installation was pretty good, they fixed any little repairs that were done during the installation with no problem. Customer service has been good, they return calls and are responsive, they get back to you within the same or next day.

4 years ago

Reply from Sunrun

This is awesome, Joel! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 27th, 2022

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Verified Customer

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Ryan

SunRun's customer service was perfect because every time I had a question they were able to answer it with precision and I was never wondering what the next step in the process was. The equipment was top rated they use grade A panels and so I chose to work with SunRun because I trusted the panels, and I trusted their customer service. The salesman was amazing. The installation process was fast and simple, they installed everything in one day. They helped me become more environmentally friendly.

4 years ago

Reply from Sunrun

Thanks for your review, Ryan! We're so delighted to hear that you've had a good experience with us! We hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

May. 27th, 2022

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Verified Customer

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Manuel

They always followed up, they would call to alert me as far as what the next step in the process was and they told me how much time it was going to take in order to do the test. I am monitoring the the amount of solar that the product is generating and it seems to be performing at a very good rate. This company has a lot of experience. As far as the installation process, he showed up and the entire system was installed within seven hours. I liked the customer support as well, the man I talked to was excellent and he explained everything step by step, he outlined everything very thoroughly.

4 years ago

Reply from Sunrun

Thanks for your review, Manuel! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

May. 27th, 2022

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Verified Customer

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Tina

From my very first contact, everyone has been so responsive and involved. The equipment is great and looks good and the panels are neat, clean, and easy to use. I have already recommended them to a friend. I've been through other companies and I see the difference with this one, my representative took the time to explain things. With SunRun, there is a solid system in place. The installation process was smooth and they were very quick, we got it done in a day and it was easy.

4 years ago

Reply from Sunrun

Your review brightened our day, Tina! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

May. 27th, 2022

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Verified Customer

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Angelo

We're very happy with it, the best investment we ever made. We're going on a seventh year and there's been no problem so it has to be good equipment in order to not have any problem. Installation went very well, there were three gentlemen that came here in the morning and within three or four hours they were done. Everything looks perfect. The service is excellent and the people have been very helpful and also they monitored the panels and keep us informed

4 years ago

Reply from Sunrun

We're thrilled you're having a good experience, Angelo! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 26th, 2022

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Verified Customer

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Jolanda

I have never seen a company with people coming out to your place with so much compassion there and courteous professionalism. It was really great experience. Install went very quickly and it was amazing how knowledgeable they were speaking and working really fast precise and it's really nicely done. It's perfectly working, they look good, they did a great job. Overall It was a very good experience for me.

4 years ago

Reply from Sunrun

This is awesome, Jolanda! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 26th, 2022

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Verified Customer

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Jean

I like that they email us and keep us informed all the time. I do like the fact that they didn't just install it and forget about it. We are happy about our credit and electric bill. We thought it was a very good value because we've got a rebate from federal government three years in a row. We have had no problems with them. We just actually recommended them to different people in the last week. Everything went very smoothly. We were very happy with the company.

4 years ago

Reply from Sunrun

We're thrilled you had a good experience, Jean! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 25th, 2022

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Verified Customer

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James

I got every question I've ever had answered. Everything looks fine and it's functioning fine. I have already recommended them to a friend. Installation went very simply and quickly. I think installation took two days. But there was no confusion or inconvenience for the families. It was just a very easy process, I think the sales people and engineers did a great job of explaining everything from how what works to when the installation process is going to be and so far we've had a great experience.

4 years ago

Reply from Sunrun

Thanks for your review, James! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

May. 25th, 2022

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Verified Customer

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Anonymous Cottonwood, AZ

They’re just fine. There were not delays or problems with installing it. the inspected the roof. They were actually very good. I produce more electricity than I use with the house but it still costs me ninety eight dollars a month, but before it would cost me up to two hundred and thirty dollars in the winter and less in the summer so I don’t know if we are coming out very far ahead. Customer service is very good and they are there.

6 years ago

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Verified Customer

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Jack Huntington Beach, CA

I think the customer service is great. They followed through withevery step of the way and kept me posted on what was going on. The only thing about the customer service is the sales guy said they were going to give me a hundred dollar gift certificate if we signed up and we got a twenty dollar gift certificate and a flower. Installation was very clean and professional. WHen my city inspector came he said Wow whoever did this did a really nice insulation job. I'm very satisfied with the installation, the customer service, and the equipment performance.

6 years ago

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Verified Customer

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Clifford Florence, AZ

They said they were gonna put the screen guard to keep the birds and stuff away and I've called in 2 to 3 times over the past few years and they still haven't bother to show up to take care of it. Most of my questions other than that have been resolved but it usually takes a couple of times before I get an answer. Instillation went very good. They showed up when they said they were going to and got the system up and running. The only thing that took time were getting approvals through the city. The bills have been strictly taxes and fees. It's producing enough to cover at least 10 months a year one more panel probably would have got me the whole year.

6 years ago

Reply from Sunrun

Thank you for sharing your story, Clifford. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Jul. 20th, 2024

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Verified Customer

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Donna Pahoa, HI

I got the company when I went into home depot. I received good customer service. They answered all the questions that I had and they were pretty much on top of it. I believe the technology is top notch. It looks good and seems to be working fine. I did have an issue with billing for some reason. For 6 or 7 months I had to call in the payment because of a glitch in their system.

6 years ago

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Verified Customer

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Donald Lemoore, CA

They got back to me in a timely manner about things. It wasn't perfect but it was much better than the other companies. Installation was good. They showed up when they are supposed to and did they said they were going to do. There were a couple of problems but they fixed them right away. I've only had the system for a little over a year. It seems fine, nothing has broken.

6 years ago

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Verified Customer

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Andrew Boiling Springs, SC

The salesman was great. We connected really quickly and the price and assistance that was provided on our power bill was exactly what we were looking for. I've never had any problems with customer service. Everything runs very smoothly. They came out and measured everything and just within a couple of weeks had everything installed. It was very smooth and very very efficient.'

6 years ago

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Verified Customer

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George Henderson, NV

We wanted to lease rather than to buy. Their service seems to be pretty good. The installation was really gruelling. Horribly noisy and tiles they had to break fell off the rough. It just seemed like it went on forever. We have a lot of pigeons around here and they decided they wanted to nest under the panels. We finally got the pest control people to take care of that. The installation is tedious but it's worth it over all because your bills go way down. I have not had experience with other solar but it's great so far.

6 years ago

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Verified Customer

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Anonymous Oakland Gardens, NY

The members are very professional. I had a very good experience doing business with them. The installation process went very well. They arrived on time. They were professional. They answered my questions and were considerate. They cleaned and explained to me what was involved. I was very happy with the overall experience. It has operated flawlessly. They did all the hard work, I just had to approve it and the whole experience was painless and went extremely well.

6 years ago

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Verified Customer

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Rosalie Spartanburg, SC

They did what they said they were going to do and as far as I'm concerned, SunRun went above and beyond. They were working up on the roof when it was really really hot and they got it done when they were supposed to. I thought installation was fairly efficient. They had to leave and come back at one point and they were at it for like a week. But they were done by the time they said they were going to be done so that's not a problem. We haven't had any problems with it and if we do have problems SunRun will come and take care of it for us.

6 years ago

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Verified Customer

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Raul Surprise, AZ

All of the representatives are very helpful. They were very informative and very professional. They helped me make sure that I was getting all the best benefits from the solar panels and everything that was in place. I had so many questions about the service and how it worked and I would question all of this, and they were very patient and very kind and explained everything thoroughly. I've had absolutely no problems and no hiccups or issues whatsoever.

6 years ago

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Verified Customer

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William Florence, AZ

They're always there when you need them. Every time we call, which we haven't had much problems, they took care of that pretty quickly so we haven't had any problems since then. The installation was really smooth. It was quick and easy on time. We have twenty six panels and we're producing enough to handle all the electricity so it must be working pretty well though.

6 years ago

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Verified Customer

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Jesse San Bernardino, CA

There was an issue where they came over and said they turned it on and it turned out a week and a half later it still wasn't turned on. Another rep had to come by and actually turn it on. The installation process is very fast and precise and they even actually checked with me up on the roof itself. It was great. I've never had an issue with it at all. Anytime that it under performed, we received a check that would make up the difference.

6 years ago

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Verified Customer

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Karen Escondido, CA

The installation was terrific. Everybody who showed up at my house was wonderful to work with. Everybody kept me informed about everything that was going on. It was just a very pleasant experience. It was one of the fastest installation that come in less than fifty days. I'm happy with everything that I have. Everything is working. I like SunRun does business.

6 years ago

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Verified Customer

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Anonymous Henderson, NV

They answered my questions and they were very thorough. They did a good job of presenting the program. The installation was very organized. IT took a little longer than I thought it would take. They had good contractors and the quality of the work appeared to be very good. When I ask them to come out and check on some things they send them out immediately. They're easy to work with. So far I've been very satisfied with the service and the performance of the system. So far it has functioned very well.

6 years ago

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Verified Customer

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Scott Friant, CA

They had a little hiccup or two with getting me online but after that everything seemed to be fine. Installation was great. They work with the roofers. Everything seemed to work out good. Our equipment was very good. I wish they would have put in two or three more panels on the west side because the summertime after seven o'clock at night and I still have sunlight so I wouldn't be paying all that peak usage.

6 years ago

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Verified Customer

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Susan Sun City West, AZ

They did get back to me but it was kind of a slow process. Eventually everything did get taken care of, but I think it could have been done a little bit more timely. Installation was flawless. They came out when they said they were going to come, they put it in and they got it going. Everything was great. Less than one year, it had stopped working and something had to be replaced.

6 years ago

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Verified Customer

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Paul

Sun Run was one of two solar companies I looked into. I picked them because of their affiliation with Costco. Whenever there's been an issue people got back to me promptly and resolve any issues. The only thing is I was under the impression that our utility company was going to pay us for excess production. Now that's been called into question and I asked Sun Run to look into it but nobody's gotten back to me.

6 years ago

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Verified Customer

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Alex San Marcos, CA

Prices are probably a little bit higher than some others but once you factor in everything I am quite impressed. Everything was finished extremely well, I had a neighbor put in solar form another company and that took as long as a week. They are very attentive and dealt with an issue with out homeowners association promptly. There are some glitches in the app and it's not really up to date but everything I purchased was state of the art.

7 years ago

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Verified Customer

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Kylam Vista, CA

Haven't run into any issues with the equipment - so far it's running well. I had to check on their installation work and constantly monitor. They want to run the conduit right above my living room and it would be ugly. So I had to ask them to route to the top of the roof so it's not visible. That's the only thing I didn't like about it. I'm glad I caught them before they did that. A while back I received an email that said my bill was going to increase from $105 to $157 - when the contract said I would only have a 2% increase annually. So I called the rep, and the rep said that the price was wrong. I asked SunRun to confirm and they said they don't know how the $157 got sent to me, but they didn't want to confirm the new price of $107.

7 years ago Edited September 14, 2021

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Verified Customer

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Jose Fresno, CA

Sunrun has been very responsive. The installation was nice and smooth, it only took about one day. The equipment runs well, we had a couple of issues but someone was able to run those details and now everything is going perfect. I like that is backed by a warranty. The only thing is that we feel we got short handed on the loan aspect based on what the salesman told us.

7 years ago

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Verified Customer

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Liz

For instillation they showed up when they said they would they and did it, I believe, in one day. They took all of the pictures of the roof tiles before they started they took another set after they finished and got it up and running and approved by electric. Then they came out and fixed any ones that were broken. They did everything professionally and right away. There were just a couple little items that came up but they were right on top of it.

7 years ago

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Verified Customer

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Steven

We had trouble getting the approvals from another energy company because every time they would try to get it put up they came back with some other kind of lame excuse why they wouldn't approve it. So yeah, SunRun did a fine job. I've had no problems with the equipmant at all. It produces energy and my light bill is virtually nothing. I've already recommended it several times.

7 years ago

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Verified Customer

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Gary San Diego, CA

They've been responsive and anything that's come up on they have taken preemptory action to ensure that the system continues to operate efficiently. Instillation went fine. People showed up when they said they would and they did the installation very quickly and efficiently. There was one minor glitch that they corrected promptly because they were monitoring the system and realized that something that wasn't working right so they came out and fixed it before I even realized there was a problem.

7 years ago

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Verified Customer

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Ralph

The salesman that came to my home was very thorough and explain all the details and how it works. He was very good which is why I choose SunRun. The instillation went very good. They were very neat and clean. They even laid out tarps when they went in the attic. I've had SunRun for about four years now and my electric bill has gone down, especially the months like spring and summer with air conditioning and stuff. So, I'm really pleased with the money I save.

7 years ago

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Verified Customer

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Kathleen Vista, CA

The specific representative that was sent to our home was professional she was reasonable and took time to listen to what our needs were. She found the right number of panels and installation to set our scheduling. I couldn't have asked for a better customer service. If I had a question they are always available and responsive even after the installation.

7 years ago

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Verified Customer

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Lon Sun City, AZ

For instillation they sent out their crew supervisor who came they and went very quickly. They were very organized and professional. They completed walking us through and explained what they were going to do. Then after instillation, they explained the whole process once again and how everything works. Our bills have been nonexistent so I mean we're getting a good return on our investment. During the whole process support information was provided and the follow up on on everything has been very good.

7 years ago

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Verified Customer

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Rosamond

I chose SunRun because I checked some reviews online and I was impressed they actually offered leasing plans. They we were very clear, forthright, and honest about what the whole process was going to be like. The instillation process was just very professionally done and they were very interested in making it look good on the outside which I really appreciate. They rearranged the panels a different way so it would look more aesthetically pleasing. I thought was great that they really are concerned about how we're actually living with these panels.

7 years ago

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Verified Customer

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Raymond Saint Albans, NY

SunRun saves me money on my electricity bills. If I have any questions about my account or anything they handle it professionaly. The installation process was excellent. They went up on the roof and put every solar panel in one by one. Then they did the electricity really well from that from the basement o on up to the top of the roof so it was definitely a professional job.

7 years ago

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Verified Customer

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Peter Grand Terrace, CA

We like SunRun because they have been a very good company. Whenever we have had a problem that we needed fixed, they are prompted about coming right out to check our system. The men who come are very polite and listen to what the problem is and are just very good with the customer. The instillaton process went great, they did everything they needed to do and were very good at cleaning up after themselves.

7 years ago

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Verified Customer

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Karen Barnegat, NJ

Sun Run was recommended to me by my brother. It took a while to see the full effect but now I am starting to see it. Everything is working perfectly. It all went smoothly, they finished installing it in two days and the men were very courteous and they cleaned up after themselves. Every time I call with a question, they answer it quickly and honestly.

7 years ago

Reply from Sunrun

We love to see that from your installation all the way through your contact with customer care has been great. Welcome to the Sunrun family, let's create a better environment. Please let us know if you have any questions!

May. 4th, 2019

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Verified Customer

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Theresa San Diego, CA

We got it because it was offered through Costco. Our representative was very responsive and answered all my questions in a timely manner. When we decided to add another panel, he had no issues making the change. They also reached out to me before the end of the year for purposes, to make sure I had the amount I needed to claim my credit on the federal tax return. Everything seems to be working great and installation went very smoothly.

7 years ago

Reply from Sunrun

Hello Theresa, we are happy to see that you were able to go solar through our partner Costco. We loved to read about your experience and are happy to see that the number of benefits you received after going solar. Thank you for helping us create a planet run by the sun!

Apr. 23rd, 2019

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Verified Customer

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Johann Marysville, CA

We had it in our last home and it was a pleasant experience so when we bought a new home we called the same man. Anytime I have any question in regards to the sale of my house and getting it set up in the new house, they were very helpful and tell me every step. The sales rep is awesome, anytime we needed anything, we messaged and it was taken care of. We have had no problems with it.

7 years ago

Reply from Sunrun

Our Service Transfer team works hard to make sure that we are making this transition from the homeowner to the buyer as seamless as possible. We are happy to see that this was your experience. Thank you for sharing your experiences, and hope to see you get solar on your new home.

Apr. 23rd, 2019

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