Sunrun: Read 3,631 User Reviews From Real Homeowners

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Verified Customer

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Sharon

I recently tried this product and it has exceeded my expectations. It has been incredibly beneficial in terms of saving me money. The overall experience was great, and I have no complaints. I highly recommend it to others looking for a similar solution.

1 year ago

Reply from Sunrun

Thanks for your review, Sharon! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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Leonard

I've had this product for nearly three years now, and it's been smooth sailing. Initially, there was a minor issue with the panel color not matching my trim, but the company quickly rectified it on the same day. Overall, the experience has been problem-free, and I am satisfied with the performance. No complaints at this point.

1 year ago

Reply from Sunrun

It brings us so much to joy to hear that our team was able to rectify the issue you were having with the paint color not matching your trim. Thank you so much for your positive feedback, we are so happy that you are enjoying your system! Thanks Leonard!

May. 8th, 2024

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Verified Customer

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Henry

I have always relied on them for assistance whenever needed. The last interaction was 7 years ago, and it was smooth. Currently waiting for a response to a recent query, but no issues so far. I trust their service and have no concerns. Expecting a prompt reply. Everything has been satisfactory.

1 year ago

Reply from Sunrun

We are happy to hear that you are enjoying the full benefits of going solar, Henry! It brings us so much joy to hear that our representatives were prompt and able to assist you. Thank you!

May. 8th, 2024

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Verified Customer

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James

I recently had some work done on my roof, and although I wasn't around for most of the service, I found it to be satisfactory. There were no broken tiles, which was noted, and overall, it was a good experience. The job was completed well, even though I wasn't present for most of it. I would recommend this service based on my positive experience.

1 year ago

Reply from Sunrun

We appreciate you sharing your experience with the recent work you had done on your roof, James. Thank you for taking the time to share your feedback with us!

May. 8th, 2024

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Verified Customer

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Henry

I had a wonderful experience with this service, finding it to be thorough, efficient, and smooth. I am completely satisfied with the outcome and would highly recommend it to others. The process was seamless and the results exceeded my expectations. Overall, a fantastic experience that I am very happy with.

1 year ago

Reply from Sunrun

Your review brightened our day, Henry! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

May. 8th, 2024

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Verified Customer

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Carl

The help I've received from the representatives has been excellent. They are knowledgeable and always up-to-date with information on energy savings. The communication is smooth and timely, and I have had no problems with the company.

1 year ago

Reply from Sunrun

This is awesome, Carl! Your positive feedback is like a ray of sunshine to us, and we're so happy that your representatives were informative and able to answer any questions you had. Thanks for going solar with us!

May. 8th, 2024

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Verified Customer

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Marcel

I had a positive experience with this product. It exceeded my expectations and I would highly recommend it to others. The quality was top-notch and it met all of my needs. Overall, I am very satisfied with my purchase and will definitely be a returning customer.

1 year ago

Reply from Sunrun

Thanks for your review, Marcel! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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Anonymous

I had a frustrating experience trying to get information about a product. The customer service was unhelpful and made it difficult to get the answers I needed. It was a disappointing and time-consuming process that left me feeling dissatisfied with the company.

1 year ago

Reply from Sunrun

Thank you for bringing this matter to our attention. We are so sorry to hear that you had an issue with getting information from our Customer Service Representatives about our product. Your feedback is immensely valuable to us, and we appreciate your openness in sharing your concerns. To ensure we address all your needs, please feel free to send us a private message with your service address to resolutions@sunrun.com if there is anything else you need assistance with. Once again, we apologize for what happened, and we look forward to making things right. Thank you!

May. 8th, 2024

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Verified Customer

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Susan Moffat Mission Viejo, CA

The amount of money I pay each month is super! Have the app so can track my energy amounts and that my panels are working. Have had no need for customer service since installation. I like that Sunrun is constantly monitoring their equipment and will take care of it if anything goes wrong. My rep was super attentive until the system was all turned on and now I struggle to get a response to a question via text. I have yet to receive the money promised for referring a customer.

2 years ago

Reply from Sunrun

Susan, we appreciate you taking the time to share your experience! We are so thrilled to hear that going solar is helping you save money and help lower your electric bill. Our goal is to make going solar easy and enjoyable and we are overjoyed to have you as a valued member of the Sunrun family. We definitely don't want you to miss out on your referral, and we want to get this resolved for you as quickly as possible. In order to best assist you, we will be sending you a private message requesting additional account information so we can help you further. Thanks so much!

Jan. 12th, 2024

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Verified Customer

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Lauren

I had a great experience with SunRun. The team was communicative throughout the installation process, which was quick and completed in just one day. The foreman was excellent, providing a clear rundown of the work. Everything was explained beforehand, and they followed up after the install to ensure everything was working well. Overall, a straightforward and satisfying project.

2 years ago Edited January 10, 2024

Reply from Sunrun

Your review brightened our day, Lauren! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Jan. 10th, 2024

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Verified Customer

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Carl Coutu Hope Valley, RI

Dislike how long it takes from installation to activation of the system. I realize you are at the mercy of the local inspectors but the process literally took months. Communication could improve during that period. However, your installers were excellent and cleaned up after themselves.

2 years ago

Reply from Sunrun

Thank you for sharing your story, Carl. Your feedback helps us continue to improve your solar experience and we genuinely appreciate you sharing your experience. Thanks so much for choosing us as your solar provider.

Jan. 10th, 2024

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Verified Customer

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Gena

Anytime I've ever called them with a question or concern, they've been very, very helpful. I've never had any problems with it. It's been great and I think I've had it seven or eight years now. I've already recommended it to several people.

2 years ago

Reply from Sunrun

Your review brightened our day, Gena! Thank you for taking the time to share your experience, and we're so happy you chose us as your solar provider!

Nov. 1st, 2023

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Verified Customer

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Anonymous

they were very engaged during the project and kept me informed of the progress of the installation. They were pretty thorough about providing information on the financial requirements and things like that. It's too early to tell whether the duration of the equipment is going to be good. But so far it's worked fine.

2 years ago

Reply from Sunrun

Thank you for your review! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Nov. 1st, 2023

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Verified Customer

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Margaret

They came and told us we had problems and I didn't know that there was something to do with the equipment on my back wall. And they came and fixed it immediately. They came and checked on us to make sure that everything was okay.

2 years ago

Reply from Sunrun

We're thrilled you had a good experience, Margaret! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Oct. 24th, 2023

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Verified Customer

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Joseph Cumberland, RI

The system seems to be working just fine. With the weather’s cooperation we’ve only had electric bills with a balance due, over the past 12 months. We currently have a $375.00 credit. Expecting that to be used up as we go into the winter months. Is there a way to obtain that available credit as a cash payment back to us?

2 years ago

Reply from Sunrun

Thanks for your review, Joseph! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun and please reach out to our customer service team at 855-478-6786 they will be able to provide you with the most up to date information regarding getting available credit as a cash payment back to you.

Oct. 3rd, 2023

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Verified Customer

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Marla Garden Grove, CA

I didn’t like that my system was not working for over a month before Sunrun said something in email. I kept looking online and it said it wasn’t registering but was probably working. However when tech came and checked the breaker had been tripped and not working. So I had to pay monthly Sunrun bill plus Edison took their share also. So double dipping for over a month. Irritating to pay both companies.

2 years ago

Reply from Sunrun

Thank you for sharing your story, Marla. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Oct. 3rd, 2023

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Verified Customer

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Darlene

It went very smooth and it was easy, but I'm having problems with my PGE bill. My first bill after my other True bill shows that I have a $500 True bill in this month it's gone to $900 and I don't understand why my True bills are going up and up and up. And I haven't had a chance to call PG&E and SunRun to find out what's going on. I've always had to pay a True bill and I was told originally I wouldn't have to pay one or very minimal.

2 years ago

Reply from Sunrun

Hello, Darlene, thank you for reaching out to us. Your initiative to get in touch is truly appreciated. Savings on a monthly basis can differ depending on your usage patterns at home. We’re eager to explore this further to ensure you’re optimizing your savings. In order for us to look into this further, we will be sending you a private message requesting additional account information. This will enable us to allocate an Expert to address your situation. Thank you for your cooperation!

Sep. 29th, 2023

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Verified Customer

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Robert

they were always there when I needed them to get an answer to my question. it worked and it's saving us money. Everything was took a long time, longer than expected because it was during COVID and, but it was fine. It was a good decision because it has saved us money. Our bills have been much lower and we are saving money on our electricity.

2 years ago

Reply from Sunrun

Thanks for your review, Robert! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family.

Sep. 29th, 2023

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Verified Customer

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Walter

They've always been very responsive. The original inverter was not the specifications, but they did come out and replace it and it's worked fine ever since. We don't understand why the SunRun system doesn't have a capability for battery backups.

2 years ago

Reply from Sunrun

Hello, Walter! My name is Kristyn, and I am part of the Social Media team at Sunrun. Thank you for your interest in our backup battery. We are working on a retrofit solution for existing customers but if you would like to see your options, our Solar Advisors would be able to assist you with that! Their phone number is (833) 324-5886. If you need further assistance please feel free to private message us or send an email to resolutions@sunrun.com. Thanks!

Sep. 29th, 2023

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Verified Customer

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James

I have had no problems and when I had I've always got an answer on the phone. It went terrific, no problems. Everything was done in a professional way. The equipment seems to be working very well. I think it was the greatest thing I ever did, drop my electric bill and enjoy them.

2 years ago

Reply from Sunrun

Thanks for your review, James! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Sep. 29th, 2023

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Verified Customer

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Sandra

When I ask questions I get good answers and they answer my question quickly and I really appreciate that. They did a great job and it cleaned after themselves. They were friendly, knowledgeable, and they did a great job. I've never had any problems with it.

2 years ago

Reply from Sunrun

Sandra, thank you for sharing your experience. We are so happy to hear that you are having a great solar experience and great customer service experience. Thank you for choosing us as your solar provider and helping us create a planet run by the sun!

Sep. 29th, 2023

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Verified Customer

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Javon

Sometimes it takes a while to get back and the relaying of the information is not always understandable for all customers. It's generating good power. I'm not sure if it's available in the New York City metropolitan area, but you guys should improve on battery storage. I think that would make the service 10 times better and more cost effective for the consumer.

2 years ago

Reply from Sunrun

Thank you for sharing your story and feedback, Javon. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further. Thanks for choosing us as your solar provider!

Sep. 29th, 2023

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Verified Customer

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Joseph

I have trouble getting hold of SunRun. I have had one minor problem with some replacement panels but other than that it has been a consistently smooth operation. They were in and out of the day. It's just a very competent and well run company.

2 years ago

Reply from Sunrun

We're thrilled you had a good experience, Joseph! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Sep. 29th, 2023

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Verified Customer

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Patricia Lakeport, CA

Sunrun re-mounted our panels after a new roof was installed , an employee told us one panel was not working & they would replace it. After a long wait they came back w/ new panel. When they checked to see if everything was functioning only to discover two cells on another panel were not working after another employee had told us the whole system was functioning. When my husband called Sunrun to find out when they were going to get everything working that we have been paying for over 10 years. Customer service representative told my 68 year old husband to climb a tall ladder to get on the roof & take a picture of the problem & send it to them for consideration. I'm appalled at such a dangerous suggestion for an elderly customer of long standing. We still haven't heard anything even though we know the service employee reported the problem before we called to follow up. Pat Howell

2 years ago

Reply from Sunrun

Hi Pat, we are so sorry to hear this! We do not expect your husband to climb up on the roof! We understand how dangerous that can be. We will send you a private message requesting additional account information to get an Expert assigned to your case.

Sep. 28th, 2023

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Verified Customer

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Heribert Palm Harbor, FL

The experience with Sunrun was very good. From first contact at Costco to go-live, all went very smooth and communication was always on. With Costco involved, I have my peace of mind in case of any problems occurring in the future.

2 years ago

Reply from Sunrun

Thanks for your review, Heribert! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Sep. 27th, 2023

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Verified Customer

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Kristie Mamelli Long Beach, CA

The representative, Ian B, was so easy to work with, even when I had a hard time understanding the math that helps us understand why we need to use solar to offset our electric bills. He has stayed in regular touch since my installation. I have recommended SunRun to several people online and a friend had it installed right after I did.

2 years ago

Reply from Sunrun

This is awesome, Kristie! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Sep. 22nd, 2023

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Verified Customer

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Mitchell Denville, NJ

I wish l did this years ago and all the times l just pasted suntan by. I never thought l would be saying this really works I was completely shocked lam saving so much money. a year l told all my friends they laugh at my until they see my bill. Then they say they made a mistake l just say yeah right 👌

2 years ago

Reply from Sunrun

Thank you for your review, Mitchell! We're so happy to hear that you're saving money with solar and enjoying your solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Sep. 5th, 2023

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Verified Customer

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Paul Pommells California City, CA

They have a great service team. It started at the point of contact and included every person they sent to my house. There was one point when I thought that there was a malfunction. They assured me that I wouldn't need to hire anyone else to fix it. They talked me through it on the phone. y

3 years ago

Reply from Sunrun

We're thrilled you had a good experience, Paul! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jun. 30th, 2022

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Verified Customer

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Rosita Sanchez

I have had very good experiences. Except when I referred someone and I was given a hard time getting monies that was promise when refering some and they contracted for solar panels. But my rep. Ben helped me in a great way.

3 years ago Edited January 10, 2024

Reply from Sunrun

Thanks for your review, Rosita! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thanks for helping us create a planet run by the sun!

Jun. 23rd, 2022

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Verified Customer

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Megan Garzaglass Pearland, TX

Fast, reliable, up front. They walk you through the whole process and they are there ever step of the way, even after install. They address any questions before during and even after the process, I can still call them up for trouble shooting. They stand by their work. Easiest process ever and felt I paid for what I received. No hidden anything.

3 years ago Edited October 12, 2022

Reply from Sunrun

This is awesome, Megan! Your positive feedback is like a ray of sunshine to us. We're so happy that you had a great experience with us. Thanks for going solar with us!

Jun. 16th, 2022

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Verified Customer

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Lee

I was really impressed with the installation and then with the follow up. I know that we're already over producing which is what I was hoping for. I'm pretty happy with leasing plan that we have. And I already recommended them a couple of times to friends. I just appreciate them doing follow up calls and making sure everything's working right.

3 years ago

Reply from Sunrun

This is awesome, Lee! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 27th, 2022

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Verified Customer

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Elaine

They were very responsive and quick to act. It was just a very good experience with them. My energy production is very good with SunRun. The installation process was very good except there were a few issues. There were bolts going through my my porch area but sunrise came out and fixed the problem within a couple days which I greatly appreciate.

3 years ago

Reply from Sunrun

We're thrilled you had a good experience, Elaine! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 27th, 2022

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Verified Customer

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Keith

Great customer support from the man who told us about the system, but I got poor customer support from my project manager. The product seems to be working right and it looks really good. I feel like I did the right thing environmentally with SunRun.

3 years ago

Reply from Sunrun

Thank you for sharing your story, Keith. Your feedback helps us to keep improving your solar experience. We'll definitely look into this. We hope you continue to enjoy the benefits of clean energy for years to come. Thanks for choosing us as your solar provider!

May. 27th, 2022

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Verified Customer

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Louis

I've never had a problem with them. Anytime I've called, I receive a call back promptly and they have taken steps to resolve whatever problems we have had. I've only had two problems and they responded. This company has the best deal. Installation was excellent, they did a great job.

3 years ago

Reply from Sunrun

We're thrilled you had a good experience, Louis! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 27th, 2022

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Verified Customer

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Alma

I haven't had any issues. I've been very pleased with the results that I've received from the solar panels. I liked the friendliness of the lady I talked to and she explained everything completely to me and did an excellent job. The installation process went extremely smoothly.

3 years ago

Reply from Sunrun

We're thrilled you had a good experience, Alma! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 27th, 2022

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Verified Customer

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Mark

Everything was done on time, the agent that was in charge of everything kept in touch and everything went well. I've had the product for a little over a year now and it seems to be working very well, I have virtually no electric bills whatsoever. The installation process went very smoothly. It was a very reasonable price and everything was fine.

3 years ago

Reply from Sunrun

Thanks for your review, Mark! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thanks for helping us create a planet run by the sun!

May. 27th, 2022

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Verified Customer

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Ricardo

3 years ago

Reply from Sunrun

Ricardo, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!

May. 27th, 2022

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Verified Customer

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Gerald

The gentleman who came out was very informative and worked with us very well. We haven't had any problems with it. Installation went very well, it didn't take much time at all. We're just really enjoying the solar panels and what they do for us.

3 years ago

Reply from Sunrun

Thanks for your review, Gerald! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 27th, 2022

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Verified Customer

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Michael Taylor Lancaster, CA

The people I worked with were the best people, they did their jobs and made things easier for me. Everything was right on time, my bills were low, you don't have to worry about stressing out about bills. I like the price. I also liked that they cleaned up after themselves and didn't leave a mess. And they explained everything that they were doing.

3 years ago

Reply from Sunrun

Thanks for your review, Michael! We're so delighted to hear that you're saving money with solar. We hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

May. 27th, 2022

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Verified Customer

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Kyle

SunRun has met every expectation. They did a nice job of staying in contact. It was not a high priority to me but they always kept me informed of the next step and what I should expect. So far I've been pleased with them. The installation process was fast and seamless. It has been a pleasant experience.

3 years ago

Reply from Sunrun

Your review brightened our day, Kyle! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

May. 27th, 2022

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Verified Customer

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Evangelos

They explain things very well to you and everything they do is great. I'm very satisfied with it. The installation process went great. They did their job they were great professionals. They're very clean and very thorough. It was just an overall great experience and a pleasure to have them do work for my house.

3 years ago

Reply from Sunrun

Thanks for your review, Evangelos! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 27th, 2022

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Verified Customer

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Jacorie

They kept in communication with me throughout the whole process. Installation went very well. They were on time and finished the job and answered the questions I had. They did great work and it's been working exceptionally. It was a great product and they're a great business and they have great work and great costumer service.

3 years ago

Reply from Sunrun

This is awesome, Jacorie! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 26th, 2022

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Verified Customer

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Leon

3 years ago

Reply from Sunrun

Your review brightened our day, Leon! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

May. 26th, 2022

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Verified Customer

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A.

It seems to be to be producing as much energy as they said they would. They were here installing for one and a half days. They arrived on time and they cleaned up and they did a good job. They explained things well and they followed up on everything. Everything went according to plan.

3 years ago

Reply from Sunrun

Your review brightened our day! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

May. 26th, 2022

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Verified Customer

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Alesha

They seem to find the problems before we know there's a problem. It has been very efficient and if there is an issue they are out pretty quick. It's been great. The installation process was quick and thorough, we haven't had any issues with installation at all so it's good.

3 years ago

Reply from Sunrun

Thanks for your review, Alesha! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 25th, 2022

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Verified Customer

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Esther

They always responded to me when I needed them to. The product works very well and it does what they say it will do. I liked the sales person, his name was Brandon. The installation process went smoothly. It's a very good high quality company.

3 years ago

Reply from Sunrun

We're thrilled you had a good experience, Esther! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 25th, 2022

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Verified Customer

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Theo

Every time I asked a question they answered it and got back to me. Everything is working good. As far as the installation process, it was pretty easy and they told me when the guys would be there and then they showed up and were in and out pretty quickly and didn't leave a mess. Overall, everything was easy.

3 years ago

Reply from Sunrun

This is awesome, Theo! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 25th, 2022

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Verified Customer

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Edward

I've never had any issues with them, anytime I called them I got things taken care of right away. I've been using them for seven years and I have never had a problem. I'm happy with the company. It was free installation and they were done in two days.

3 years ago

Reply from Sunrun

This is awesome, Edward! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 25th, 2022

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Verified Customer

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Tina

All my questions were answered in a timely matter, my sales person was great. They did a great job in Installing it, it looks professional and it just went well. I like their customer service. The installation process was a little bit rocky but the representative took care of it and it turned out well.

3 years ago

Reply from Sunrun

Thanks for your review, Tina! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

May. 25th, 2022

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Verified Customer

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Vinnette

Everyone I have worked with has been very professional and very knowledgeable and provided all the information we needed. It seems to be working okay. The sales representative did a pretty good job and convinced us that it was the best company to go with. And everything went smoothly.

3 years ago

Reply from Sunrun

We're thrilled you had a good experience, Vinnette! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 25th, 2022

Sunrun Reviews