Sunrun: Read 2,935 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Alexis Kilburn

The process to request the installation of solar panels is incredibly easy! Everyone has been so kind and helpful. They walk you through every step and follow up to make sure everything is perfect! A truly amazing company with the best staff!

6 months ago

Reply from Sunrun

Alexis, we truly appreciate you taking the time to share your positive experience with others. We are delighted to hear that our team was there to help you every step of the way and was able to explain everything in detail. Thank you for helping us create a planet run by the sun. Thanks!

May. 3rd, 2024

check_circle

Verified Customer

star star star star star

Sylvis Daubenspeck

Our Sunrun solar panels have been everything we were told they would be. We worked with Marc L. who explained and made the installation process work smoothly. The installers were very professional and the system has worked well for more than a year now. It has paid for itself.

6 months ago

Reply from Sunrun

Sylvis, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had that with Marc! Thank you for helping us create a planet run by the sun!

May. 1st, 2024

star star star star star

Mar Golding

After talking with multiple solar companies we decided on Sunrun and have not looked back. It was no pressure and they answered all questions. They kept in constant contact with us during the entire process and follow up was incredible. That was over a year ago and they still keep in touch. The difference in our power bill is great!

6 months ago

Reply from Sunrun

Thanks for your review, Mar! We're so happy to hear that you're saving money with solar. We aim to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

May. 1st, 2024

star star star star star

John Amorelli

Everything with SunRun has been very smooth. From day one there was an explanation of options for the system. Once I finally got the PTO, it’s been seamless. The team at SunRun is always nice and the app has a lot of information

6 months ago

Reply from Sunrun

This is awesome, John! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for choosing us!

May. 1st, 2024

star star star star star

Wade Echer

We had a great experience with Sunrun. Sales rep was patient and upbeat. Answered my 1000 questions. Had to do a panel upgrade as part of this and the electrician team was top notch. A great job across the board. Array is turned on now and it feels fantastic to be generating green power.

6 months ago

Reply from Sunrun

Your review brightened our day, Wade! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Apr. 30th, 2024

check_circle

Verified Customer

star star star star star

Jon Scherbart

I had Sunrun install.our solar panel on our house. I would recommend that you use this company to install your. They were friendly, competent and efficient at all levels of the installation. I am also very happy with my electric bill too, which has often been 0!... and I have been charging an electric car for a year.

6 months ago

Reply from Sunrun

Thanks for your review, Jon! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Apr. 30th, 2024

check_circle

Verified Customer

star star star star star

Greg

Very easy process from day one, they took care of everything and the installation only took a day and have never had a problem since they have started producing. Going solar has saved me a lot of money even with only leasing them. If I could have purchased them, I’d be saving even more. Definitely recommend for your solar solutions.

6 months ago

Reply from Sunrun

This is awesome, Greg!Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Apr. 27th, 2024

check_circle

Verified Customer

star star star star star

Rita L Ransom

Everything went smoothly and as promised. No surprises. System works well, financing with Mosaic easy, low interest, good communication from both Sunrun & Mosaic. We're very happy with our system. Plus the tax credit was incredible!

6 months ago

Reply from Sunrun

Thanks for your review, Rita! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Apr. 26th, 2024

check_circle

Verified Customer

star star star star star

BFine

Great sales person Erika A. Provided us a great solution. Install team was also . We are only paying for gas now with Sunrun solar almost completely covering X-cel electric bill. Very happy. We highly recommend Erika and Sunrun!

6 months ago

Reply from Sunrun

BFine, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Apr. 23rd, 2024

check_circle

Verified Customer

star star star star star

Ricardo Casillas

I just want to take a moment to say that since we got solar it’s bin amazing and I have not gotten a bill from the electric company my only bill is one steady payment and it don’t increase I know how much I’m going to pay every month overall I really love my solar system

6 months ago

Reply from Sunrun

Thanks for your review, Ricardo! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Apr. 23rd, 2024

check_circle

Verified Customer

star star star star star

William Gardner

We love our system. And we really enjoyed our salesperson, Barbara. She insured our experience would be a good one and she delivered on that. From the start of the construction to the final activation, everything went according to the stated plan. How refreshing.

6 months ago

Reply from Sunrun

William, we truly appreciate you taking the time to share your positive experience with others. We are delighted to hear that Barbara was there to help you every step of the way and was able to explain everything in detail. Thank you for taking the time to share your feedback with others.

Apr. 20th, 2024

star star star star star

jane lindsey

The experience with sunrun was a great experience. If I had questions they when ere right on top of things. I was always notified when workers were going to be there and what they were doing. Cleanup was great. The workers were great and if I hd any questions for them they were right on it. I would recommend sunrun to anyone, no hesitation.

6 months ago

Reply from Sunrun

Jane, we are so happy to hear that you had such a great experience during your installation and that the workers were able to answer any questions you have. Thank you for taking the time to share your feedback with others. Thanks!

Apr. 10th, 2024

check_circle

Verified Customer

star star star star star

Jose Walewski

Did not like the time involved with each step of the approval process, but that is on the local and utility company inspectors. Once the system was activated, it has worked flawlessly, generating up to 6+Kw per hour on sunny days, and 47 KWh for the day as recently as March 31, 2024.

7 months ago

Reply from Sunrun

Hi Jose! We're sorry to hear the initial process took so long. We're thrilled to hear your system is working so well! Thanks for being part of the Sunrun family!

Apr. 4th, 2024

star star star star star

James Boldman La Salle, IL

Sunrun was the fourth solar company my wife and I got bids from, they were the only ones to follow thru, every single sunrun person that we dealt with were professional, respectful and very helpful, Surun is very Highly recommended by my wife and I

7 months ago

Reply from Sunrun

Thanks for your review, James! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Mar. 18th, 2024

star star star star star

Rey Natividad Las Vegas, NV

Sunrun did everything for me of going through the whole process of having a solar power to help me save money on electric. I didn't have to go to the electric company and my HOA dealing with the paper works. It was fast and made it easy for me since I'm busy with works.

7 months ago

Reply from Sunrun

Thanks for your review, Rey! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Mar. 6th, 2024

star star star star star

Max Allen

I am completely satisfied with the program. The only serious problem we had was a lack of solar service for 3 months while an integral part was on backorder, but we were credited with the full amount billed during that period.

8 months ago

Reply from Sunrun

Hi Max! We're absolutely delighted to learn that you've been in touch with our representative and received compensation for the time your system was down. Your willingness to share your experience means a lot to us. Thank you!

Mar. 1st, 2024

check_circle

Verified Customer

star star star star star_border

James Nipomo, CA

The ONLY reason i recommend Sunrun is because of Auston A. Whenever I have an issue he is the only one I can count on to follow through. I have dealt with service reps & project managers and they always promise but failed to deliver.

1 year ago

Reply from Sunrun

We are so happy to hear that your representative, Auston, played such a crucial role in guiding you through your solar experience. Your feedback is invaluable to us, and we appreciate you taking the time to share your story with others. Having you as part of the Sunrun family brings us immense joy. Thanks so much, James!

Nov. 1st, 2023

check_circle

Verified Customer

star star star star star_border

Francis

It hasn't given any issues. I'm on a test run right now billing has stopped until December, I wasn't giving a fair understanding of what the billing was all about, and I was billed so high. They want to see what the usage is and get back to me.

1 year ago

Reply from Sunrun

Thank you for sharing your story, Francis. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Oct. 24th, 2023

check_circle

Verified Customer

star star star star star_border

Donald

Service is good. We did have a problem initially when half of the solar panels were found to not be connected to the system. It took a long time to get that repaired. But otherwise, the service has been good. Once it got working, it did generate a lot of electricity and savings for us.

1 year ago

Reply from Sunrun

Thanks for your review, Donald! We're so happy to hear that your concerns were resolved and your not saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Oct. 24th, 2023

check_circle

Verified Customer

star star star star star

Lozarim

My salesperson was really good. I don't have any issues with them. I had a similar solar system in San Diego, California and they were easily 5000 more, for the same amount of panels.

1 year ago

Reply from Sunrun

Thanks for your review, Lozarim! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Oct. 24th, 2023

check_circle

Verified Customer

star star star star_border star_border

James New York, NY

If I completed this survey 12 months ago, I would have given 5 stars across the board. But this year I started to receive bill from my utility company because my system wasn’t covering 100% my power needs. When I contacted Sunrun customer service, they were unable so satisfactorily address my needs. As a result, I feel as if the original sales representative who signed me up didn’t explain the contract properly. I’m not saying I was intentionally misled, but certain important facts weren’t properly explained.

1 year ago

Reply from Sunrun

Thank you for bringing this to our attention, James! Monthly savings will vary depending on your usage, but we would be more than happy to take a closer look at this for you to ensure that you are enjoying the full benefits of going solar. Be on the lookout for a private message from us, requesting additional account information so that we can get a Specialist personally assigned to your case.

Oct. 3rd, 2023

check_circle

Verified Customer

star star star star star

Sharleen

You monitor it and if there's a problem, you contact me to let me know that you need to come out and service my system. So far it has been a problem free for me and my electrical bill has gone way down.

1 year ago

Reply from Sunrun

Sharleen, we wanted to express our sincere thanks for your review! It brings us immense joy to learn that solar is making a positive impact on your savings. Thank you so much for going solar with us!

Sep. 29th, 2023

check_circle

Verified Customer

star star star star star_border

Patricia

Originally I was really happy with the representative and the information she gave me about their results and what they provided. I haven't heard from them since I got the solar panel. Our electric bill has been reduced tremendously. The installer was rude, unprofessional, and inappropriate, and was not patient with my questions.

1 year ago

Reply from Sunrun

Thank you for sharing your story, Patricia. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to escalate this immediately and look into this further for you. Thank you for choosing us as your solar provider!

Sep. 29th, 2023

check_circle

Verified Customer

star star star star star

Robert

It's performed very well, the amount of panels that the gentleman recommended when we installed them. The most I've ever paid for electricity at the end of the year has been $100 for the year.

1 year ago

Reply from Sunrun

Thanks for your review, Robert! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Sep. 29th, 2023

check_circle

Verified Customer

star star star star_border star_border

Christine Schaumburg, IL

I wish I had down sized my energy expectations. After my husband died last spring and his ventilator, oxygen tanks, compresser power chair lift and bed etc etc were returned to the VA my electric bills have become nonexistent even using the AC most days. I feel that will continue after AC ends but I’ll still pay the full payment for my solar panels to Sun Run. Every bill is one less discretionary money as my income has changed down by 75%.

1 year ago

Reply from Sunrun

Thank you for reaching out to us, Christine! We would love to discuss this further and will be sending you a private message requesting additional account information.

Sep. 7th, 2023

check_circle

Verified Customer

star star star star star

Richard Lybarger Tucson, AZ

Easy process throughout the entire experience. The representatives on Sunrun were friendly, knowledgeable, and very active in keeping me informed on everything leading up to and after the installation.

2 years ago

Reply from Sunrun

Your review brightened our day, Richard! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Jun. 30th, 2022

check_circle

Verified Customer

star star star star_border star_border

Linda Richardson Colorado Springs, CO

So far I thought the hookup to the utility company was only $5/mo. It's been running $15/mo. I also put in a request to check connections due to lights flickering. One guy came out, tightened the electrical panel. Happened again. I called, was given a case number and then no follow up. Thankfully it stopped, but happened in 3 rooms. Still, no call and no follow up.

2 years ago

Reply from Sunrun

Oh no, Linda! We're so sorry to hear this and we definitely want the chance to turn your experience around. We will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your issue.

Jun. 30th, 2022

check_circle

Verified Customer

star star star star star

Michael ODONNELL Tucson, AZ

since first dealing with Sunrun, I have been impressed and have had no reason to feel that I have made a mistake. They have done a very good job at delivering on their promises.

2 years ago

Reply from Sunrun

Thanks for your review, Michael! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jun. 23rd, 2022

check_circle

Verified Customer

star star star star star

Bob Schneider Bakersfield, CA

Sunrun responded to my request to bring my system to 100% capacity for solar electrical generation quickly and effectively. The options for lease/buy were reasonable and competitive.

2 years ago

Reply from Sunrun

Bob, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!

Jun. 16th, 2022

check_circle

Verified Customer

star star star star star

Cynthia Mccabe

Easy, efficient, affordable, good communication

2 years ago Edited January 10, 2024

Reply from Sunrun

Thanks for the review, Cynthia! We're delighted to hear you had a good experience with us, but we're sorry there was an issue with your install. We're happy to hear it was resolved quickly!

Jun. 16th, 2022

check_circle

Verified Customer

star star star star star

Janet A. Hill Riverside, CA

Sunrun, are not conniving, manipulating, money robbing liars. Who I appreciate their constant communications with me; letting me know every step of the way, what's going on with me as a customer.

2 years ago

Reply from Sunrun

Thanks for your review, Janet! We're so happy you've had a good experience! Thank you for going solar with us!

Jun. 16th, 2022

check_circle

Verified Customer

star star star star star_border

RUSTAM ALI Hayward, CA

They have been providing us with a great service so far the system is running properly without any difficulties since they have installed my panels I have been getting enough energy for my property I would say that I'm satisfied with the service I have been provided by Sun Run .

2 years ago

Reply from Sunrun

We're thrilled you had a good experience, Rustam! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jun. 16th, 2022

check_circle

Verified Customer

star star star star star

Anonymous

I did have a very large bill and I wish customer service would have been a little bit more clear. I have no complaints with the equipment. The value for your money is good. I have solar and I'm pleased, it has been good.

2 years ago

Reply from Sunrun

Thanks for your review! Savings will vary widely based on your usage and location. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thanks for helping us create a planet run by the sun!

May. 27th, 2022

check_circle

Verified Customer

star star star star star

Juana

Returned my call when there was an error or when there was any problem. They were polite and really helpful with any questions that I had. It is working very well right now and the whole process of installation went well.

2 years ago

Reply from Sunrun

Thanks for your review, Juana! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

May. 27th, 2022

check_circle

Verified Customer

star star star star star

Yehuda

The installation process went smoothly. There is very good customer service, they were there when I needed them to answer my questions and they were patient with me when I didn't understand.

2 years ago

Reply from Sunrun

This is awesome, Yehuda! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 27th, 2022

check_circle

Verified Customer

star star star star star

Kevin

This is a good company. The customer representative was outstanding. Very smooth, everybody was was on point and did a good job. It's the top quality of materials and the backup battery we had is excellent.

2 years ago

Reply from Sunrun

This is awesome, Kevin! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 26th, 2022

check_circle

Verified Customer

star star star star star

Michael

It is the most clean, it's nice, it's finished off real well professionally installed. They have a lady there named Nora who really treated me good and walked me through all the procedures very well.

2 years ago

Reply from Sunrun

Thanks for your review, Michael! We hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

May. 26th, 2022

check_circle

Verified Customer

star star star star star

Donald

Installation was uneventful, they were gone in one day. They put forty five panels up. They were very professional. They were very organized, they were timely. And all have very good people skills.

2 years ago

Reply from Sunrun

We're thrilled you had a good experience, Donald! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 26th, 2022

check_circle

Verified Customer

star star star star star_border

James

Some of the outside trim was scratched during the installation. I think they should be more careful on the installation when they put it in. Other than that install went well, very good. Customer service is very attentive, detail oriented.

2 years ago

Reply from Sunrun

Thanks for the review, James! We're delighted to hear you had a good experience with us, but we're sorry there was an issue with your install. Thank you for bringing it to our attention!

May. 26th, 2022

check_circle

Verified Customer

star star star star star

David

I have very good communication with Jasmine at grid alternatives. And the service is very good. It covers most of my utility usage. Very smooth. They answer my questions and stay in touch with me.

2 years ago

Reply from Sunrun

This is awesome, David! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 26th, 2022

check_circle

Verified Customer

star star star star star

Joe

We've had a little bit of a trouble with service but not much, everything's fine. Install went super well, I was totally amazed how quickly those boys got it done. We're just happy with everything.

2 years ago

Reply from Sunrun

We're thrilled you had a good experience, Joe! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 26th, 2022

check_circle

Verified Customer

star star star star star

Frank

They have always been there for us. They fixed my inverter, in fact they had to put a new inverter in when it went out because we are leasing it, so so far what they have been doing satisfies me. The installation was a win.

2 years ago

Reply from Sunrun

We're thrilled you had a good experience, Frank! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 26th, 2022

check_circle

Verified Customer

star star star star star

Miguel

They were great representatives, great teamwork, great communication skills. Install went awesome, it went great. They came in they did awesome work. Good equipment good quality.

2 years ago

Reply from Sunrun

Thanks for your review, Miguel! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 26th, 2022

check_circle

Verified Customer

star star star star star

Michael

They took care of everything, they secured the approval and got the permits and everything and it went seamlessly. Everything's working just fine and my electric bill went to zero. The installation process went fine.

2 years ago

Reply from Sunrun

We're thrilled you had a good experience, Michael! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 25th, 2022

check_circle

Verified Customer

star star star star star

Paul

Every Time I've called I've gotten an immediate answer and the problem fixed. It's been quite a few years now and I have never had a problem with it. It went smooth as it can be.

2 years ago

Reply from Sunrun

This is awesome, Paul! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 25th, 2022

check_circle

Verified Customer

star star star star star

Shawn

I have had no problems with them. It was a very good experience. I would refer them to anybody else. This is one of the greatest things that I have done, it helps the environment and also helps the consumer to save money.

2 years ago

Reply from Sunrun

Thanks for your review, Shawn! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

May. 25th, 2022

check_circle

Verified Customer

star star star star star

Normand

I chose them because they seem to be more professional. The installation process took a little bit longer than I had expected but it went well. It went smoothly and everything was running in one day.

2 years ago

Reply from Sunrun

Your review brightened our day, Normand! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

May. 25th, 2022

check_circle

Verified Customer

star star star star star

Gary

It's very clean looking and very efficient. I like their customer service as well. The installation process was very simple, one day it was done. I am completely satisfied and pleased with them.

2 years ago

Reply from Sunrun

Thanks for your review, Gary! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 25th, 2022

check_circle

Verified Customer

star star star star star

Shelley

I've had no problems with them. They installed it in a timely fashion and they're just good to work with. The product seems to be working just fine. It all went pretty effortlessly.

2 years ago

Reply from Sunrun

We're thrilled you had a good experience, Shelley! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 25th, 2022

check_circle

Verified Customer

star star star star star_border

Nathan

During the process, everybody got back to me very quickly and had the answers I needed. The product is performing as I expected it to. The team showed up on time and finished very quickly taking care of landscaping. The installation was great.

2 years ago

Reply from Sunrun

We're thrilled you had a good experience, Nathan! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 25th, 2022

Sunrun Reviews