Sunrun: Read 3,631 User Reviews From Real Homeowners

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Verified Customer

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Michael Morgan Hill, CA

The did a nice job and it was clean. They put it together quickly and it was better than expected. Its all working well and it worked during an outage, the power went out and the backup battery worked, so I was pleased with that.

6 years ago

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Verified Customer

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Mike Madera, CA

I strongly suggest people go with sun run, they do exactly what they promised. They schedule a date that is convenient and they take care that their workers are in and out in the same day. They were in contact with us constantly and it went very smoothly.

6 years ago

Reply from Sunrun

Woohoo, thank you for sharing those powerful words! We work hard to take care of our customers during their transition to solar. Let's continue to run a planet created by the sun.

Apr. 11th, 2019

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Verified Customer

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Miss Margaret in South Carolina Pendleton, SC

Thus far in the SunRun experience, all of the interactions I have had with SunRun personnel have been great experiences with very professional business people. And the system runs without problems, and I love (1) the savings on Duke Energy bills, and (2) just knowing that most of my electricity comes from the Sun!

6 years ago

Reply from Sunrun

We love to hear that you are delighted with the experience and your savings Margaret. Making sure your system is working, and you are receiving what we promised makes us stupendously happy. Welcome to the Sunrun family.

Feb. 20th, 2019

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Verified Customer

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5 Sanger, CA

They have qualified staff. There were good sales people working with us all the way through the process. The support has been very good just to follow up with the issues or problems I've had. They're out here pretty quick. I've had some issues with some of the switches and things like that that sometimes don't work as I expected them to.

6 years ago

Reply from Sunrun

Leyden, thank you for leaving this review, we appreciate you taking the time to do so. We want to make sure your concerns are being addressed. We would be more than happy to assist you with the switches issue. Please private message me your contact information.

Feb. 20th, 2019

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Verified Customer

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Richard Surprise, AZ

It appears to be fairly decent. I have already had a number of bills that were way under in the power. Installation was great. Customer service is always willing to answer my question and if there is a problem, they let me know.

6 years ago

Reply from Sunrun

We are willing to make you happy and assist you, Richard. Please let us know if you need anything. We are excited to hear you are seeing the difference in your bills. Let's create a planet run by the sun and a better future for the environment!

Feb. 20th, 2019

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Verified Customer

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Ismael Spring Valley, CA

It has been a very easy process start to finish. They answered all my questions I had about new to sola system. They actually take the time to go in depth, one on one with each individual customer in regards to any issues that they might have with your billing or whatever.

6 years ago

Reply from Sunrun

Wow! Ismael loving this review! We want to make the experience an easy process from start to finish so we are happy this was your case. Making sure we have communication with our customers is important, we will always answer any questions you have. Let's power forward!

Feb. 20th, 2019

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Verified Customer

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Thomas Murrieta, CA

The price was good and they offered us the ability to buy what we needed not a package. It does the job it is intended to do and we're not paying for electricity. I do have a piece of equipment that they told me to get in touch with the manufacturer about, but it is not harming the system.

6 years ago

Reply from Sunrun

Making solar affordable is a huge part of what we do. Our products are consumer friendly and we have a variety, so we can meet consumer needs. We want to make sure the system is always working so you can get the most out of the production. If you have any questions feel free to private message us. Thank you for helping us create a planet run by the sun.

Feb. 20th, 2019

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Verified Customer

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Dekki Grand Terrace, CA

I am very satisfied. The service is very good. Every single person, not just customer service, but all the team workers at sun run are very knowledgeable. They are very specific with follow up instructions. Installation was very professional and very good. The product is guaranteed by Costco. The quality is good.

6 years ago

Reply from Sunrun

Dekki, we are delighted to hear you're satisfied! Making sure we provide 100% great service is what we strive for. Our team is very knowledgable and it looks like we answered all your questions that came up during the process. A great installation is our goal! Let's create a planet run by the sun!

Feb. 20th, 2019

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Verified Customer

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Ralph Vacaville, CA

All the research that we did indicated that it was a reputable company. The person came out and gave us all the information we requested. We did have them come out and put some screening around the panels because of the birds and they came and there was no issue. Installation went smoothly. The equipment has never given us problems.

6 years ago

Reply from Sunrun

We are happy to hear that there were reliable reviews out there. We love hearing that our customers are happy and because of that other wonderful people are helping us create a planet run by the sun! Love to hear the installation was smooth. Let's power forward!

Feb. 20th, 2019

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Verified Customer

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Robert San Ramon, CA

I choose them because they were at Costco and they are a reputable company in my area. The overall customer support has been good. The coordinators were in close contact with me and checked on the progress and scheduled appropriately. They followed their commitments and time schedule. Some tiles were broken installation but they were later replaced. I am fairly satisfied with the equipment and quality.

6 years ago

Reply from Sunrun

We love to hear you come from Costco and to hear you are satisfied. We are here to help with any questions or concerns you may have. Thank you for leaving this wonderful review and helping us create a planet run by the sun!

Feb. 20th, 2019

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Verified Customer

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Alice North Highlands, CA

I have Sun run solar on the roof. It was free and it cut back the bills. I wish they would offer the choice of having a battery to go with it but I know they are very good. They're very thorough. They keep in touch with us all the time and we're happy.

7 years ago

Reply from Sunrun

Reading your review made our day Alice. We love to hear that you've cut back on your bills! We also love that you have solar because you are making a difference in the environment. If you would like to discuss your options about adding a battery please private message and we can go into detail. Thank you for helping us create a planet run by the sun!

Jan. 30th, 2019

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Verified Customer

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Patty L. Rock Hill, SC

They have provide excellent customer service the 2 years I have been with them, including a credit back when my system did not perform to the expectations due to a wire that was disconnected. The crew came in, assessed the problem, repaired it and gave me a credit. I am very pleased with the quick response and quality of their work.

7 years ago

Reply from Sunrun

Thank you for sharing your wonderful story Patty. We love to hear the success stories that our customer share. Thank you for helping us create a planet by the sun.

Sep. 11th, 2018

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Verified Customer

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Susan Klawitter Sun City, AZ

I wish there was more immediate information on their site, My Sun Run, available to me. I know others who have Sun Run and they can access all kinds of real time information, how much they are producing, what amount APS is buying. I find all I get is bare bones information, How many Kwh produced the day before.I find it hard to judge what kind of service I am getting with such limited information.

7 years ago

Reply from Sunrun

Thanks for reaching out, Susan! We believe communication is key. We can help review your plan with Sunrun as well as recommending you to contact APS. Providing the best customer experience is our mission and also to create a planet run by the sun. Thanks for sharing your story! Power Forward!

Sep. 11th, 2018

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Verified Customer

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Rimshaw San Juan Capistrano, CA

Scheduling for the construction process took longer than I had expected. Required a second inspection which could have been avoided in my view. The partnership with Costco required full payment (financed) before construction would begin even though SunRun didn't get paid until after final inspection. Costco paid a 3% rebate however. I was told that the conduit would be painted to match the house and that never occurred.

7 years ago

Reply from Sunrun

Thank you for sharing your experience Rimshaw. We want to take the opportunity to work with you. Please private message me your contact information.

Sep. 6th, 2018

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Verified Customer

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Anonymous Stockton, CA

The professionalism of the crew that installed the panels. The fact that my breaker box was outdated and they put a new breaker box in for me and did not charge me. Overall they have been 100% in everything they said that they would do

7 years ago

Reply from Sunrun

Thanks for your communication. We appreciate your kind words! We love that you are passing along the word of clean energy. Cheers to you! Read less

Sep. 4th, 2018

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Verified Customer

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My Poway, CA

So far everything has been pretty smooth. We don't have any problems or issues. Everything seems to have worked out. We like that SunRun covers the services along with our contract so we don't have to use the leasing program.

7 years ago

Reply from Sunrun

Hello My. . Thank you so much for your taking to the time to leave this wonderful review. We are happy to hear you would use us again. Thank you for helping us create a planet run by the sun! Power Forward!

Aug. 24th, 2018

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Verified Customer

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Anthony Coleman Mount Holly, NJ

I was interested in saving money and keeping up with the latest technology, and I definitely think it's better for nature and the economy. The representative that I talked to was very professional and informative and that's what led me to make the decision to sign up.

7 years ago

Reply from Sunrun

This is wonderful to hear, Anthony! Providing the best customer experience is our aim, and it all starts with doing the simple things. So glad to have you as a customer. Thanks for helping us create a planet run by the sun! Power Forward!

May. 14th, 2018

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Verified Customer

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Timothy Hickox Casa Grande, AZ

All I wanted was to reduce my bill in the summer, but they were very professional, and they have excellent communication skills when it comes to my system. They monitor it and come out to fix it if anything is wrong. Now everything is great, I love it.

7 years ago

Reply from Sunrun

Thanks for sharing your wonderful story, Timothy H! Our drive is to make solar hassle-free by being attentive and focusing on each individual customer's experience, which is why we strive to service the system and monitor it as we do!

May. 14th, 2018

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Verified Customer

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Larry Miller

Everything was perfect. Elmer my salesman and Jill in customer service kept me informed throughout the entire process. Install is neet and clean, system works great, and I started saving money the first month. I have recommended the company to several friends and they have had the same great experience. I wish I could rank them higher than a 5.

7 years ago

Reply from Sunrun

That's what we love to hear, Larry M! Providing the best customer experience is key because our mission is to create a planet run by the sun. Thanks for sharing your story! So happy you took that first step to learn more about solar energy's advantages. We are thrilled to welcome you to the Sunrun Family! Power Forward!

Apr. 13th, 2018

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Verified Customer

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Don MacNeil

I have noticed a difference in my electricity bills during the summer months. Yes, I have to pay a fee in order to use SunRun each month but it is a steady amount. The electric bill changes from month to month. Just recently, both the gas and electric bills have increased. I'm glad that I signed up for SunRun when I did.

7 years ago

Reply from Sunrun

Thanks! That's what we love to hear! We pride ourselves on making the switch to solar simple, hassle-free, and full of savings! So excited to welcome you to the Sunrun family! Thanks for helping us create planet run by the sun. Power Forward! #savewiththesun

Apr. 12th, 2018

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Verified Customer

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Sandra Meza Phoenix, AZ

What convinced me of going with it was the service agreement that we got from them. Everything was easy to do from the very beginning. It was clear from the get go that there was not going to be any heat in the framework, so we didn't have to worry about that.

7 years ago

Reply from Sunrun

Thanks for sharing your story Sandra M! We enjoyed reading your review. Please let us know how things are going throughout the process, we would love to hear back from you. If you are satisfied with everything and know someone else who could benefit from going solar with Sunrun, make sure to take advantage of our referral program by visiting

Apr. 5th, 2018

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Verified Customer

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James Burns Whitestone, NY

The price was just right for us. The people we talked to were excellent, very professional and explained everything well. The installation people were very clean and did everything they said they would do. We're very satisfied with them

7 years ago

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Verified Customer

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Regina Reynolds Jackson, CA

We had Sunrun installed some six months ago. We called a bunch of people and they came out first, their representative was just excellent. The main reason we signed up with them was that Costco backed them. We're happy with it.

7 years ago

Reply from Sunrun

That's what we love to hear, Mike B! We pride ourselves on making the switch to solar simple, hassle-free, and full of savings! So excited to welcome you to the Sunrun family! Thanks for helping us create planet run by the sun. Power Forward! #savewiththesun

Apr. 5th, 2018

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Verified Customer

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Jeanne Kolb Harrison, NY

My experience with them has been very positive. I had it installed in my previous house, I had just decided to try it then and everything worked very well. The installation was good and it saved me a lot of money. So, when we moved to another house, I just looked them up again and had it all installed. Their price was still reasonable and they did a good job putting things up. They were very efficient and did what they said they would do.

7 years ago

Reply from Sunrun

Providing the best customer experience is our aim, and it all starts by doing the simple things. So glad to have you as a customer. Thanks for helping us create a planet run by the sun!

Apr. 5th, 2018

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Verified Customer

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Ronald Blackwell Las Vegas, NV

We signed up for it because of a friend's referral. Basically, we wanted to save money and be self sufficient. Their installation people should make sure that everything is plugged in and working before they leave though. When they did our installation they forgot to plug in one area of the roof and we kind of missed out on a couple of weeks of energy.

7 years ago

Reply from Sunrun

We aim to be the only choice when going solar by providing a one-of-a-kind and hassle-free customer experience! That means, getting the right answers to all of your questions, quickly activating your system, and meeting your unique savings needs! We're so thrilled to officially welcome you to the Sunrun family! Thanks for helping us create a planet run by the sun! Power Forward! #savewiththesun

Apr. 5th, 2018

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Verified Customer

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Mary Lee San Diego, CA

I had a young man come by and talk to me about solar. At that time California had a thing where, if you put solar on your house, they would re-evaluate your house. I told him to bring that to me in writing to make sure it was all true, he did, and I went ahead and put the solar system on. He was a very good and knowledgeable young man. The installation people were very good. They told me what was going on and did things right on schedule. After that they gave me a website that I can go to to check how much energy my system is generating on a daily basis.

7 years ago

Reply from Sunrun

This is such a wonderful review. We are so grateful for our customers, especially since we are still a growing company. Thankful for the wonderful words!

Apr. 5th, 2018

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Verified Customer

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Richard Spilton Poway, CA

I have a complete Sunrun solar system on my house. I'm very familiar with them. Their representatives are fabulous, everything they told me has been true. I feel very confident in what they told me and I trust that it's all 100% accurate. I've gotten more than what I expected from them.

7 years ago

Reply from Sunrun

Our drive is to make solar hassle-free by being attentive and focusing on each individual customer's experience! We also understand strict safety, professionalism, and organizational standards all go along with that. After all, we're only happy when you are! So thrilled you're with Sunrun! Power Forward!

Apr. 5th, 2018

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Verified Customer

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Casey Richardson

I heard good things and am familiar with the people that work there

2 months ago

Reply from Sunrun

Hey Casey! Thank you for your kind words. We are happy to hear that you have heard good things from other people! If there is anything we can help you with, please let us know. Thanks!

Nov. 26th, 2025

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Audry Reid Cypress, TX

One of our neighbors on another block was the first to get solar panels. Made me very curious. I knew nothing of Sun Run. Devan W contacted my neighbor and me to tell us about their product. We ended up agreeing to use Sunrun and the following week he had a crew there at the unbelievable hour of 7 AM to start work. Very knowledgeable, quiet and efficient technicians installed our panels and even cleaned up after themselves completely. The Sun Run administrative staff contacted us to walk us through contracts and timelines for our house to be completed and start using the solar panels. I am very pleased with everyone I have had contact with. There’s a lot of information given to us, but we were able to have all our questions answered. Two reasons for our interest was the fact that our electricity companies cannot guarantee. We have air conditioning or heating during severe weather conditions. That’s the first thing that sold me on Sun Run. The second reason is because I feel our electric bill is just going up up up and no end in sight and this is one way that we can combat High energy cost on a fixed income.I highly recommend them because I think they’re very capable and the product extremely appealing.

9 months ago

Reply from Sunrun

Thanks for your review, Audry! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Apr. 25th, 2025

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Clark Chaplin

I have appreciated how smoothly the process has gone from the start. Patrick (S) provided excellent customer service and explained the process very thoroughly. Then, working with Kip M to coordinate installation, the level of attention to detail provided a profound sense of reassurance that Sunrun has the interest of the customer in mind. Finally, Ringo S remained in frequent communication through the process of working with my electric utility provider all the way until we were "full go." Oh yeah, the savings I have seen have also been remarkable. I can say, that receiving a bill from my electric utility provider for the month of late February until late March for $16.91 was awesome! Thank you Sunrun!

9 months ago

Reply from Sunrun

Thanks for your review, Clark! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Apr. 7th, 2025

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Verified Customer

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Luis Bueno

Sunrun was recommended to us by a good friend, I’m super happy with how the whole went.

3 months ago Edited November 25, 2025

Reply from Sunrun

This is awesome, Luis! Your positive feedback is like a ray of sunshine to us, and we're so happy that you are enjoying your system. Thanks for going solar with us!

Nov. 8th, 2025

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Verified Customer

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Ryan Graff

SunRun’s reps and techs have been consistently helpful, honest, and on task. Would happily recommend them.

4 months ago

Reply from Sunrun

We're thrilled you had a good experience, Ryan! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Sep. 18th, 2025

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Verified Customer

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Jose Perez Luna

I love everything , everything was easy and I did not have any problems. Everyone was so professional.

5 months ago

Reply from Sunrun

Jose, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Sep. 5th, 2025

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Verified Customer

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Bobby Magby

Great service so far no problems the people who work there are very patient and have great customer service

5 months ago

Reply from Sunrun

Thanks for the kind words, Bobby! We’re so glad you're loving your system. It’s awesome to hear you’re enjoying the benefits of clean energy- this is exactly what it’s all about!

Aug. 27th, 2025

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Verified Customer

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yesenia Vazquez

Overall, experience has been great, saving so much on my power bill. And generating extra for Edison.

5 months ago

Reply from Sunrun

Yesenia, we wanted to express our sincere thanks for your review! It brings us immense joy to learn that solar is making a positive impact on your savings. Thank you so much for going solar with us!

Aug. 27th, 2025

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Mikeala Sunshine

It's been a seamless transition from my former electric service provider to Sunrun. Great customer service and professionals from Bryan Davis my rep to the installers.

3 months ago

Reply from Sunrun

Mikeala, we greatly appreciate your positive feedback! It warms our hearts to know that Bryan and his team played a pivotal role in your seamless solar journey. Thank you for contributing to our mission of building a planet run by the sun.

Nov. 8th, 2025

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Homer Landreth

SunRun claims to monitor their system. My system was out of service for the better part of 2 months and they did not detect it. I did not observe my one bill from SRP was $550.00 until checking my bill for the current month and it was $615.00. Sun Run never discovered the problem, an electric company employee came to my house and said he was checking on a report. "He opened the breaker box and found the Solar main relay was completely melted into a blob of plastic. He called the issue into Sun Run. Three days later a Sun Run employee called me. I told him the problem and he asked me what size the relay was. Later that day they came out and changed the relay. The system worked again and my next billing was reasonable, however the next month was an out of sight $650.00. I called this in and after three days of getting "I will call you back phone message" I got an extremely disinterested lady who told me that there is a system wide replacement if the entire metal electrical panel for problems and mine will PROBABLY be the problem and we will have to get a permit to change it. When asked how long ? she said AS LONG AS 6 to 8 WEEKS BECAUSE THE LIST IS REAL LONG. When I pointed out that I am dealing with a failure and not a routing "get in line, she said she can't do that because "we treat all our customers fairly". So she and another manager don't dee why I think I need maintenance repair now and think I should stay inoperative and paying big electric bills until my name comes up on the long list.; Homer Landreth

3 months ago

Reply from Sunrun

Hi Homer. We were able to locate your account. We are going to assign an Expert to your case. They do take a few business days to reach out to you, so please private message if you have any questions or concerns in the meantime.

Oct. 14th, 2025

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Verified Customer

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Rebecca Leal

The process from start to finish was painless. I appreciate the swift responses from customer service and representatives

6 months ago

Reply from Sunrun

Rebecca, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Aug. 12th, 2025

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Verified Customer

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Corey Yosten

The customer service has been great. I have called with question regarding billing and power options and Megan was very polite and helpful.

6 months ago

Reply from Sunrun

Corey, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Jul. 23rd, 2025

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Verified Customer

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Aaron Bordessa

Great solar, fair price and knowledgeable staff. Purchase and install is seamless. Sunrun stands by their warranty and those of the manufacturers.

6 months ago

Reply from Sunrun

We're thrilled you had a good experience, Aaron! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jul. 23rd, 2025

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Verified Customer

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Paul Moyers

Sun run was very proffesional, they kept me informed, answered all my questions, and were always on time. They did really great work.

6 months ago

Reply from Sunrun

We're thrilled you had a good experience, Paul! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jul. 16th, 2025

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Verified Customer

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Linda Young

Prompt call back from a rep. Took time to explain the process. Was not rushed. All workers were friendly and answered all my questions .

7 months ago

Reply from Sunrun

Linda, your feedback is greatly appreciated! We’re delighted to learn that our workers provided attentive assistance and were able to help answer any questions you had. Thank you so much for sharing your experience with others.

Jul. 5th, 2025

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Verified Customer

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MIGUEL F DEL RIO

I had the system installed a few years ago with no issues at all. Everything works well with no interruptions. Thanks Sunrun.

7 months ago

Reply from Sunrun

Thank you for sharing, Miguel! We're thrilled to hear you're enjoying your system. It's always great to see our customers experiencing the benefits of clean, reliable energy. We appreciate you being part of the journey. Thanks!

Jul. 3rd, 2025

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Verified Customer

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Andrea Spinner

Everyone was informed and friendly! This was one of the easiest processes, Emilio and Sunrun handled everything flawlessly.

7 months ago

Reply from Sunrun

We're pleased to hear about the positive impact your representative, Emilio, had on your solar journey. Your feedback is invaluable, and we appreciate you sharing your experience with others. Thanks, Andrea!

Jun. 24th, 2025

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Verified Customer

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Julie Vawter

From initial contact with Sunrun to now up and running, we were well informed. All sunrun staff were super nice and communicative.

7 months ago

Reply from Sunrun

We're thrilled you had a good experience, Julie! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jun. 20th, 2025

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Verified Customer

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Bryan Blanchard

Great customer support by always responding to questions I have and working with me to make sure that my wishes are met.

8 months ago

Reply from Sunrun

Bryan, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience with the services we provide. Thank you for helping us create a planet run by the sun!

Jun. 6th, 2025

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Verified Customer

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Adam Safar

It's good company, I started with Haito, He is friendly and he explains to me everything, also all the staff are official.

8 months ago

Reply from Sunrun

We greatly appreciate your positive feedback, Adam! It warms our hearts to know that Haito, played a pivotal role in your seamless solar journey. We hope that you enjoy the full benefits of going solar for years to come. Thanks!

May. 24th, 2025

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Verified Customer

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Arleen Upton

Very good company. Everyone I dealt with was very nice and very professional. They did a great job in a timely fashion. Definitely would recommend this company.

8 months ago

Reply from Sunrun

Your review brightened our day, Arleen! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

May. 10th, 2025

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Verified Customer

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Julio Roman

Great customer service and professionalism. Their response time to my concerns was very good. I highly recommend Sunrun for your solar needs! Thanks to Sun Run!

9 months ago

Reply from Sunrun

This is awesome, Julio! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 7th, 2025

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Verified Customer

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Olga Skoro

Took a little while to obtain permits, but I’m pretty satisfied with overall experience and my current power bill! Definitely recommend this company.

9 months ago

Reply from Sunrun

Thanks for your review, Olga! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Apr. 30th, 2025

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