Sunrun: Read 3,582 User Reviews From Real Homeowners

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Verified Customer

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Valerie

I didn't have much interaction with the customer service team, so I can't provide a rating. The installation process went smoothly, they kept to their promised timeline. Overall, it was a positive experience with no issues.

1 year ago

Reply from Sunrun

Thank you for taking the time to share your experience with us, Valerie! We’re thrilled that you had a smooth and seamless process during your installation. Your satisfaction is our top priority and we’re here for you whenever you need us. Thanks again for choosing Sunrun as your solar provider.

Jul. 20th, 2024

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Verified Customer

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Anonymous

I have had minimal interaction with customer service, so it's hard to provide a rating. Regarding the installation process, I can't say much as I only know they came in and did the job. There was an issue with the solar panel not gathering energy initially, but they promptly fixed it. Overall, the experience was satisfactory.

1 year ago

Reply from Sunrun

Thank you so much for your kind words! We’re delighted to hear that your experience with Sunrun was seamless and satisfying. Thank you!

Jul. 23rd, 2024

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Verified Customer

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John

I recently had a solar panel system installed, and I have to say, I'm quite pleased with the results. The process was smooth and efficient - one day it was all set up, and the next day it was up and running. I haven't encountered any issues so far. Overall, I'm happy with the service and performance of the system.

1 year ago

Reply from Sunrun

Thanks for your review, John! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Jul. 20th, 2024

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Verified Customer

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Rudy

The experience with the solar company has been frustrating. It took 8 months for the initial installation, with delays and incomplete work. Numerous calls were needed to get them back, and now I'm waiting until May 29th for them to return. The original installation was fine, but a panel needed fixing, which also took months. I'm still waiting for the job to be finished, feeling disappointed with the service provided.

1 year ago

Reply from Sunrun

Thank you for bringing this to our attention, Rudy. We understand your frustration with the delay in activating your system, and for that, we apologize sincerely. To address this, we will be sending you a private message requesting additional account information so that we can assign an Expert to thoroughly assess your account and provide you with an update. Our commitment is to resolve your concerns as quickly and effectively as possible. Thank you for your patience and understanding. If you have any questions or concerns in the meantime, please feel free to send us a private message. Thanks!

Jul. 23rd, 2024

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Verified Customer

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Stephen

The installation process for my solar panels was quick and efficient. The company was proactive in communicating that I needed additional panels, ensuring I had the right setup for my energy needs. Overall, I had a positive experience with their service.

1 year ago

Reply from Sunrun

Thank you for taking the time to share your experience with us, Stephan! We’re thrilled that you had a smooth and seamless process during your installation. Your satisfaction is our top priority and we’re here for you whenever you need us. Thanks again for choosing Sunrun as your solar provider.

Jul. 20th, 2024

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Verified Customer

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Robert

The solar pannel system has been running smoothly since I moved in, and I haven't encountered any issues. It was already set up when I arrived, and although I considered expanding it, I decided to hold off to avoid doubling our energy output. Overall, I'm satisfied with the service and performance of the solar system.

1 year ago

Reply from Sunrun

This is awesome, Robert! Your positive feedback is like a ray of sunshine to us, and we're so happy that you are enjoying your system. Thanks for going solar with us!

Jul. 23rd, 2024

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Verified Customer

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Scott

SunRun did a great job installing my solar panels. I rate them highly for their excellent equipment and service. Everything is working well on my end. Overall, I am very satisfied with their work.

1 year ago

Reply from Sunrun

This is awesome, Scott! Your positive feedback is like a ray of sunshine to us, and we're so happy that you are enjoying your system. Thanks for going solar with us!

Jul. 20th, 2024

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Verified Customer

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Ronald

I recently had a great experience with SunRun. Their service was flawless and I believe there's always room for improvement. I've recommended them to many people, although I don't know anyone who has used them yet. Overall, I'm impressed with SunRun and would recommend them to others looking for solar solutions.

1 year ago

Reply from Sunrun

Your review brightened our day, Ronald! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Jul. 20th, 2024

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Verified Customer

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Paul

Overall, I would rate my experience with SunRun poorly. The initial customer service and installation were fantastic, with great workmanship and efficiency. However, after the installation, the communication fell short when the person I was dealing with left the company and no one replaced her. This lack of follow-up made it difficult to understand the process, especially when there were delays due to external factors. While I'm happy with my solar panels and their performance, the post-installation support was lacking, leading to frustration for me and my neighbors who also got solar panels.

1 year ago

Reply from Sunrun

Paul, we are so sorry to hear that you have not had a pleasant experience and our team would love the opportunity to speak with you further about your concerns. We will be sending you a private message requesting additional account information. Thanks!

Jul. 20th, 2024

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Verified Customer

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Anonymous

I would rate the solar company highly because they were prompt and efficient in completing the installation. Everything was done smoothly and without any issues. Overall, I was very satisfied with their service.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jul. 20th, 2024

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Verified Customer

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John

I had a great experience with this solar company. Everything was handled smoothly and the staff was friendly. The system has been working great, and I am very satisfied with the service provided.

1 year ago

Reply from Sunrun

This is awesome, John! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Jul. 20th, 2024

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Verified Customer

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John

I didn't have to call them at all, which was great because I didn't need to. The installation process was painless, I just sat back and watched them put it up. Overall, it was a hassle-free experience.

1 year ago

Reply from Sunrun

Thank you for taking the time to share your experience with us, John! We’re thrilled that you had a smooth and seamless process during your installation. Your satisfaction is our top priority and we’re here for you whenever you need us. Thanks again for choosing Sunrun as your solar provider.

Jul. 20th, 2024

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Verified Customer

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Diane

I had a lengthy conversation with one of the sales representatives, who promised to call me back but never did. This left me feeling disappointed as I was seeking important information. Overall, the service was okay, but the lack of follow-up was frustrating.

1 year ago

Reply from Sunrun

Hi Diane, thank you for reaching out and letting us know. We are so sorry to hear that you did not receive a call back from your Sales Representative, and for that, we deeply apologize. If you have any questions or concerns, please don't hesitate to send a message to resolutions@sunrun.com. Thanks!

Jul. 23rd, 2024

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Verified Customer

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Christopher

I was impressed with the smooth service I received. The experience was seamless and efficient. However, I believe there is room for improvement in terms of timing. Overall, I was satisfied with the service provided.

1 year ago

Reply from Sunrun

Thanks for your review, Christopher! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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George

I was a bit confused at first when I asked a question and it was repeated, but the issue was quickly addressed and resolved. The customer service was attentive and efficient in fixing the problem.

1 year ago

Reply from Sunrun

George, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that our customer service team was able to help you! Thank you for helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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David

The solar panel installation was smooth, but unfortunately, the roof tiles ended up being cracked. I am now left wondering about the roofing company responsible and the extent of the warranty coverage. It's a bit disappointing to encounter this issue after the successful solar panel installation.

1 year ago

Reply from Sunrun

Thank you for sharing your story, David. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you and get it resolved. Thanks for choosing us as your solar provider!

May. 8th, 2024

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Verified Customer

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James

I've had a positive experience with the service so far. There was a minor issue during the original install, but they promptly fixed it. Overall, I can't complain about the service provided. It's been satisfactory and I enjoyed it.

1 year ago

Reply from Sunrun

Thank you for review and thank you for sharing your experience, James. We are so happy to hear that your issue was resolved promptly and you are enjoying our services. Thank you for being a part of our Sunrun family!

May. 8th, 2024

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Verified Customer

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Rodney

The installation of solar panels was initially excellent, but subsequent requests for more panels due to adding an electric vehicle and hot tub have been ignored. The lack of response and transparency from SunRun, coupled with suspicions of financial instability, have soured my opinion of their customer service. Communication regarding lease status and future expectations would greatly improve the customer experience.

1 year ago

Reply from Sunrun

Thank you for bringing this to our attention, Rodney. I can assure you that we would be happy to look into this for you in order to get it resolved. To best assist you, please send your address and an overview of your concerns to resolutions@sunrun.com so that we can personally connect you with an Escalations Expert who can help you with this. Thanks!

May. 8th, 2024

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Verified Customer

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Robert

The installation process of the solar panels was smooth, but the system went out and took five months to get fixed, resulting in a high electric bill. It was a frustrating experience, and I had to take legal action to resolve the issue.

1 year ago

Reply from Sunrun

Thank you for sharing your story, Robert. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

May. 8th, 2024

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Verified Customer

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Bette

I was impressed by how quickly they fixed my issue, despite all the storms and COVID disruptions. My internet was down for 5 months, but I only had to pay extra for 2 months due to credit buildup. Great service!

1 year ago

Reply from Sunrun

Thanks for your review, Bette! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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Anonymous

I had a great experience with the service provided. The team was professional and courteous, completing the work efficiently. I was impressed with their professionalism and how quickly they were able to complete the job.

1 year ago

Reply from Sunrun

Thank you so much for your kind words! We’re delighted to hear that you were happy with the timeliness and professionalism of our Installation team's work. Thank you!

May. 8th, 2024

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Verified Customer

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Richard

The roofing company did a great job adding more panels to my roof and replacing the west side entirely. The installation of 12 panels went smoothly, and everything has been working well for the past year. Overall, I'm satisfied with the work done on my roof.

1 year ago

Reply from Sunrun

This is awesome, Richard! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 8th, 2024

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Verified Customer

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Robert

I had a great experience with SunRun. The team installed silver panels on my roof seamlessly. The process was smooth, and I never encountered any issues. Overall, I'm satisfied with the service provided by SunRun.

1 year ago

Reply from Sunrun

Thank you for sharing your experience, Robert! We're thrilled to hear that you had a seamless installation process and that you're satisfied with our service. If you ever need anything in the future, please don't hesitate to reach out. Thanks!

May. 8th, 2024

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Verified Customer

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Milton

I haven't interacted much with them in the past year, but everything seems to be fine now. When asked about the situation, I mentioned that we haven't had many dealings with them, but the recent interaction went smoothly without any issues.

1 year ago

Reply from Sunrun

Thanks for your review, Milton! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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Catherine

My experience with the service was excellent. We didn't need customer service, but they were prompt, efficient, and cleaned up after installation. Overall, very satisfied with the service.

1 year ago

Reply from Sunrun

This is awesome, Catherine! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 8th, 2024

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Verified Customer

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Jorge

I haven't had any interactions with customer service, so I can't comment on that aspect. The service was a bit nerve-wracking because the workers were out in the snow, and I was worried about safety. Overall, everything went smoothly, and there were no issues.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Jorge! We really appreciate you taking the time to share your feedback. We appreciate your concern for our installers! Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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Jose

I recently got a new product and I must say, it has been a great investment. It has been very efficient and cost-effective, helping me save money on electricity. Overall, I am very satisfied with my purchase.

1 year ago

Reply from Sunrun

Thanks for your review, Jose! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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Frank

The service I received made me feel like part of the family. It was quick, easy, and whenever I had a question, they were there to help. I was completely satisfied with their assistance.

1 year ago

Reply from Sunrun

Thank you for providing your feedback, Frank. We’re delighted to hear that our team was attentive and addressed all your questions. Thanks for choosing us as your solar provider!

May. 8th, 2024

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Verified Customer

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Odis

I didn't have high expectations, but this product did what it promised. It took care of my electric bill, with just the usual monthly charge on top. I didn't really need any help, but it did the job fine.

1 year ago

Reply from Sunrun

Thanks for your review, Odis! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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Mildred

I had a very good experience with the service. Everything went smoothly and quickly, with the job completed in just one day. The workers were very tidy and efficient. I didn't encounter any issues at all.

1 year ago

Reply from Sunrun

Mildred, it brings us immense joy to hear that you had such a great experience and that your Installation was seamless. Thank you for taking the time to share your experience with others. Thank you for helping us to create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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Robert

The service provided was excellent, the team was highly professional and efficient in completing the task. I was satisfied with the outcome and would recommend their services to others.

1 year ago

Reply from Sunrun

Your review brightened our day, Robert! Thanks for taking the time to share your positive experience with our team! We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

May. 8th, 2024

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Verified Customer

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Richard

I appreciate the effort in following up, but I encountered a small issue this year in my garage. There was a minor leak, possibly due to a screw, causing some dripping. Overall, the service was satisfactory.

1 year ago

Reply from Sunrun

Richard, we appreciate you bringing this to our attention. We are so sorry to hear that you have a minor leak in your roof and our team would be happy to look into this further for you. In order for us to best assist, please send a message to resolutions@sunrun.com with your service address so we can confirm your account and get you in touch with one of our Escalation Experts. Thanks!

May. 8th, 2024

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Verified Customer

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Shirley

The customer service response was satisfactory, although not always to my liking. The installation process was good, not very quick but done to my satisfaction. Currently waiting for someone to come check my solar panels due to communication issues. Hoping for a resolution soon.

1 year ago

Reply from Sunrun

Thank you for sharing your story, Shirley. Your feedback helps us continue to improve your solar experience and we are so sorry that the installation took longer than expected. Our team would be happy to get a technician out to your property to look at the communication of your panels. Please email resolutions@sunrun.com with your service address so we can confirm your account. Thank you!

May. 8th, 2024

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Verified Customer

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Robert

The service was incredibly smooth and efficient. The employees were fantastic, explaining everything clearly and executing the task beautifully. I was thoroughly impressed with the experience.

1 year ago

Reply from Sunrun

Hey there, Robert! We truly appreciate you sharing your experience with our employees. We are thrilled to hear that they were able to explain everything clearly and we hope you enjoy the benefits of going solar for years to come. Thanks!

May. 8th, 2024

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Verified Customer

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Richard

I haven't used the product much, so I couldn't rate it fully. Overall, it was good until the last day, which was a disaster. The rest of the experience was positive. That's all.

1 year ago

Reply from Sunrun

Hi there Richard! Thank you for bringing this to our attention. Our team would love the opportunity to speak with you further about your concerns to see how we can assist you. Please send your service address and an overview of the specific issues you are having to resolutions@sunrun.com so we can help you further. Thanks!

May. 8th, 2024

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Verified Customer

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William

My experience with Sun Run was disappointing. Despite full sun all day, the energy generated was low. The winter energy accumulation was also unsatisfactory. Even after spending $200 for an evaluation, I was still disappointed. I would not recommend Sun Run.

1 year ago

Reply from Sunrun

Hey William, we appreciate you letting us know that you are having issues with your panels. Our team would love the opportunity to speak with you further about the specific issues you are having so we can get you the help you need. To get started, please send a message to resolutions@sunrun.com with your service address and a brief overview of the issues you are encountering. Thanks!

May. 8th, 2024

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Verified Customer

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Roxanna

The service was surprisingly good, as I could easily reach someone whenever I needed assistance. It was fast, reliable, and overall, I had a positive experience. However, there were some aspects that left me feeling unsure.

1 year ago

Reply from Sunrun

We are happy to hear that you had a positive experience with our services, Roxanna. Our team would be more than happy to speak with you further about any issues or concerns you have having. Please send a message to resolutions@sunrun.com with your service address along with an overview of the nature of your concerns. Thank you!

May. 8th, 2024

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Verified Customer

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Anonymous

The product is responsive and to the point, but had defects in some components initially. After replacement, it has been running smoothly. There were no major issues, and I appreciate the assistance provided.

1 year ago

Reply from Sunrun

We're thrilled to hear that your system has been working great after you got the replacement part needed. We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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Steve

My experience with the representative was very positive, as he was efficient and professional. Although I can't recall his name, I believe it was Craig. The process was quick and smooth, with no issues encountered. The service provided was exactly as promised, making it a good overall experience.

1 year ago Edited January 10, 2024

Reply from Sunrun

Thank you for sharing your feedback, Steve! We are thrilled to hear that your representative, Craig, was attentive and was able to help answer your questions. Thanks for helping us create a planet run by the sun!

Jan. 10th, 2024

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Verified Customer

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Donald

The technicians were able to quickly identify and fix the problem with our system, which turned out to be a faulty wire. They efficiently resolved the issue by using an alternate wire, and our system has been functioning perfectly ever since. The installation process for SunRun went smoothly, and I am satisfied with the outcome. Overall, I am pleased with the service provided by the technicians and the performance of the system.

1 year ago Edited January 10, 2024

Reply from Sunrun

We are thrilled to hear that we were able to repair your system, Donald! We're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Jan. 10th, 2024

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Verified Customer

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Linda Schenectady, NY

I am very happy with my decision to go solar. My summer bills are nominal. The only thing that I am not happy with is Sunrun no longer operates in New York for new customers. I found that out when I recommended my neighbor.

1 year ago

Reply from Sunrun

Thanks for your review, Linda! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thank you for helping us create a planet run by the sun and for sharing your feedback, your feedback helps us to continue to improve our services.

Jan. 3rd, 2024

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Verified Customer

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Luis Los Angeles, CA

I received the best Service from Sunrun. I am satisfied with everything. Though the processing took a long time due to City securing permit to Southern Cal Edison requirements.

2 years ago

Reply from Sunrun

Thank you for sharing your story, Luis! Your feedback helps us continue to improve your solar experience. We are delighted to hear that you've had a great experience with us! Thanks for being apart of our Sunrun family!

Nov. 8th, 2023

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Verified Customer

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Donna New York, NY

I love the money that I save each month, especially in the summer months. I am unsure if all of the rain and clouds have really affected the production of power, but the last 2 months my bill has increased.

2 years ago

Reply from Sunrun

This is fantastic to hear, Donna! We are thrilled to hear that you are enjoying the benefits of going solar. We appreciate your decision to choose sustainable energy and are here to support you every step of the way.

Nov. 8th, 2023

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Verified Customer

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James Nipomo, CA

The ONLY reason i recommend Sunrun is because of Auston A. Whenever I have an issue he is the only one I can count on to follow through. I have dealt with service reps & project managers and they always promise but failed to deliver.

2 years ago

Reply from Sunrun

We are so happy to hear that your representative, Auston, played such a crucial role in guiding you through your solar experience. Your feedback is invaluable to us, and we appreciate you taking the time to share your story with others. Having you as part of the Sunrun family brings us immense joy. Thanks so much, James!

Nov. 1st, 2023

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Verified Customer

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Francis

It hasn't given any issues. I'm on a test run right now billing has stopped until December, I wasn't giving a fair understanding of what the billing was all about, and I was billed so high. They want to see what the usage is and get back to me.

2 years ago

Reply from Sunrun

Thank you for sharing your story, Francis. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Oct. 24th, 2023

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Verified Customer

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Lozarim

My salesperson was really good. I don't have any issues with them. I had a similar solar system in San Diego, California and they were easily 5000 more, for the same amount of panels.

2 years ago

Reply from Sunrun

Thanks for your review, Lozarim! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Oct. 24th, 2023

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Verified Customer

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Donald

Service is good. We did have a problem initially when half of the solar panels were found to not be connected to the system. It took a long time to get that repaired. But otherwise, the service has been good. Once it got working, it did generate a lot of electricity and savings for us.

2 years ago

Reply from Sunrun

Thanks for your review, Donald! We're so happy to hear that your concerns were resolved and your not saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Oct. 24th, 2023

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Verified Customer

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James New York, NY

If I completed this survey 12 months ago, I would have given 5 stars across the board. But this year I started to receive bill from my utility company because my system wasn’t covering 100% my power needs. When I contacted Sunrun customer service, they were unable so satisfactorily address my needs. As a result, I feel as if the original sales representative who signed me up didn’t explain the contract properly. I’m not saying I was intentionally misled, but certain important facts weren’t properly explained.

2 years ago

Reply from Sunrun

Thank you for bringing this to our attention, James! Monthly savings will vary depending on your usage, but we would be more than happy to take a closer look at this for you to ensure that you are enjoying the full benefits of going solar. Be on the lookout for a private message from us, requesting additional account information so that we can get a Specialist personally assigned to your case.

Oct. 3rd, 2023

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Verified Customer

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Robert

It's performed very well, the amount of panels that the gentleman recommended when we installed them. The most I've ever paid for electricity at the end of the year has been $100 for the year.

2 years ago

Reply from Sunrun

Thanks for your review, Robert! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Sep. 29th, 2023

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Verified Customer

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Patricia

Originally I was really happy with the representative and the information she gave me about their results and what they provided. I haven't heard from them since I got the solar panel. Our electric bill has been reduced tremendously. The installer was rude, unprofessional, and inappropriate, and was not patient with my questions.

2 years ago

Reply from Sunrun

Thank you for sharing your story, Patricia. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to escalate this immediately and look into this further for you. Thank you for choosing us as your solar provider!

Sep. 29th, 2023

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