Sunrun: Read 2,935 User Reviews From Real Homeowners

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Nat Hayes

This company deserves ZERO stars. I have been trying to reach someone regarding removal of the panels so that my roofer can install a new roof. NO ONE has called or emailed me back despite multiple attempts (more than 10 times) to get this service scheduled. This has been going on for several weeks. I have NEVER experienced such POOR customer service in my life. Sunrun apparently just wants to collect its monthly fees and is absolutely not interested in providing any customer services whatsoever. It is obvious that money and profits are the only thing Sunrun cares about. It is mind blowing how little they regard they hold for their customers. It is equally stunning how such a pathetic company was able to become the country's largest residential solar company. I'm certain there are many third-world companies worldwide that are providing infinitely better service than Sunrun. NO ONE COULD POSSIBLY BE WORSE. There is a very good reason why Sunrun consistently gets abysmal ratings on multiple consumer rating sites. Any 5-star reviews are highly suspect and are likely posted by company employees. I am completely regretting ever having heard of Sunrun and urge anyone considering signing up for Sunrun to AVOID SUNRUN LIKE THE PLAGUE. You'll thank me later. Trust me.

4 months ago

Reply from Sunrun

We are so sorry to hear that you are having a difficult time scheduling an appointment to remove your panels, Nat. Our team would be happy to look into this and help schedule an appointment for you. In order for us to best assist you, we will be sending you a private message requesting additional account information. Thank you!

Jun. 29th, 2024

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Craig Ohlendorf

Sunrun installed a system that was not explained at all. Found out that the system does not work in a brown-out and does not offer a rebate on gas, which the salesperson said it does. I would not have gone with Sunrun if I knew what they were going to install. The salesperson never explained anything about the battery they were going to use. I have complained to Sunrun but they will do nothing. They installed a cheaper battery (NO back up in a brown-out and no gas rebate that the salesperson promised), not Tesla. Why would I have solar that doesn't work in a brown-out??? Every Sunrun installation and other solar companies that I have come across uses Tesla batteries, but mine they didn't. And, of course, the salesperson that sold me the system does not work for Sunrun anymore. I can see where this is going to end up in court.

4 months ago Edited July 23, 2024

Reply from Sunrun

Craig, we appreciate you bringing this to our attention. We are so sorry to hear that you are not getting the answers you need and we'd be happy to speak with you further about any concerns. For more information related to pricing and questions you may have, please contact our Solar Advisors at, 1 (833) 324-5886, as they'll have the most up to date answers. Thanks!

Jun. 12th, 2024

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Leonard James

"Run from m Sunrun!" -------- 6/10/24. We had Solar Panels installed on our home for almost two "2" years by Sunrun Solar. To me, SUNRUN is a joke. Our requests to have them Removal and Reinstall solar panels have been lingering for at least a year. I must apologize for recommending this company to others and hope they receive better service than I have. The roofing company is waiting on Sunrun to Remove the Solar Panels. I'm just hoping that they will provide us with reasonable customer service. Unless they do this I cannot recommend Sunrun as a reliable Solar Company. They did a good job installing the panels. They understandably had to come back and clear up a couple of repairs. But as far as I'm concerned; "a good company should be judged base on the service they provide rather than the promises they made to get a sale. Some of our neighbors have had similar experiences with this company. You probably need to "Run as far and fast as you can" from Sunrun Solar. Their customer service stinks!

4 months ago

Reply from Sunrun

Hi Leonard, we appreciate you bringing this to our attention. Let me start by saying we are so sorry to hear that it is taking longer than expected to remove your panels and our team would like to look into this to ensure you are updated on your project. Please be on the lookout for a private message requesting additional account information. Thank you!

Jun. 12th, 2024

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G. Russell Zink

Do not utilized this company! Scam. Here is what happened:I was at a major food store shopping and was asked by a employee of Sunrun who had a booth at the store if I had solar. Said no, and he agreed to have a rep call me for an appointment. He did and we established a time. The Solar Consultant arrived on time at my home. He was an excellent salesperson and emphasized that after the assessment and prior to any installation, I could cancel at any time. He was anxious for me to sign, but as I read the contractural agreement, the major food companies contract called out 5 day cool down for purchases. This was clearly in the contract. As such, I told the Sunrun representative that this needed clarification as opposed to what he verbally claimed that I could cancel anytime before construction began. It was obvious he wanted me to sign without reading these details. I did not sign. The next day, I received an email from the Regional Manager of Sunrun. He clearly stated…. "The five days is the major food companies requirement for purchases statewide. In addition, you can cancel at the time of your final design…” (not written in the contract) and lastly he said he reiterated ….. "you can cancel anytime before construction begins.” He went one to say…. "This is not an option we like to publicize due to the work Sunrun and the food invests, but we will of course cancel you project without charge” My response was as follows: "Thank you for your response. My concern is your written agreement clearly states five days! I understand the written contractural 5 day cool down after which the contract is valid!” I continued "If I, as you customer, cancel at anytime time prior to construction begins (your words), it should be so stated in the contract, not just verbally. I would need a legal documents that states you policy before we can continue." However, if you perform the site survey and provide me with a final quote that I accept, I can agree to the 5 day CA timeline.” Surprise: The next day I received the following email message from the Regional Manager. ."Hi,We won't be able to accommodate your requests - good luck and I'll will follow up with our sales person”

4 months ago

Reply from Sunrun

Thank you for bringing this matter to our attention, Russell. We are genuinely sorry to hear about your experience during the Sales process and for that, we deeply apologize. Your feedback is immensely valuable to us, and we appreciate your openness in sharing your concerns. To ensure we address all your needs, please feel free to send an email to resolutions@sunrun.com if there is anything else you need assistance with. Once again, we apologize for what happened, and we look forward to making things right. Thank you!

Jun. 12th, 2024

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Judith Haddow

Great communication with everyone on the SunRun team. I am saving a minimum of $200/month on my utility bills. Wish I had installed solar a long time ago.

5 months ago

Reply from Sunrun

Thanks for your review, Judith! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Jun. 5th, 2024

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Peter Phillip

Found them through Costco, started the conversation and it was easy and very professional all the way through. Would highly recommend them for Solar...

5 months ago

Reply from Sunrun

We're pleased to hear about the positive interaction you had with our Sales Representatives at Costco, Peter! Thank you for helping us create a planet run by the sun!

May. 30th, 2024

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Barbara Mucha

I got Sunrun last year, however it took me 4 months to get a contract to review. Had I got my contract on day 1 I would have vetoed it immediately. That was on July 17, last year. I kept contacting them continuously. The cancellation page said should I change my mind they would remove the panels. The said, No we will not remove them. All of my texts to Sunrun were on attorneys advice. Finally on December 13, 2023, I sent them a Demand letter to Lehi, Utah Thier main corporate office. I had Sunrun come on July 17, 2023. It took me 4 months to get a contract to review. I finally received something that resembles a contract the end of November. It said it had 10 days to make an informed decision. I was not given that option. Next I wrote a Certified Demand Letter on a attorneys advice on December 13, 2023 and sent it to a much larger Sunrun office in Lehi, Utah, advising them of my problem. I never received a response. They had 60 days to respond.. That was February . In the Demand letter they had 60 days to remove the panels. They said they wouldn't remove them. The main contract page says if they don't pick them up by 60 days, the panels are mine to dispose of as it wish. Next I began receiving collection notices and deactivating notices on what is now legally my Solar panels according to my contract. They gave up any rights to the panels on February 13, 2024, when the didn't picky them up. It's now May of 2024 and now they have trespassed on my property and shut off my Solar system. I come on Social media because, I know people like myself need to save money due to the rising costs. However, I believe in dealing with a reputable company, which Sunrun is not. NO RESPONSE. I STARTED RECEIVINGCollection 🔤 l, then most recently letters of deactivation letters.

5 months ago Edited June 5, 2024

Reply from Sunrun

Thank you Barbara for reaching out to us. We are so sorry to hear about your experience with our services and apologies for any frustration we have caused you. We want to help you and we will be sending you an additional message to assist you. Thank you!

Jun. 8th, 2024

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Verified Customer

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georgia king

I liked the savings they showed me I would have I also was happy the panels could be put where I wanted them so from the front of my house you seen nothing

5 months ago

Reply from Sunrun

We appreciate you taking the time to share your feedback, Georgia! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 22nd, 2024

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Richard Heebner

Excellent customer service and the install was quick and easy (half a day). Estimate for usage was spot on. No issues since the system was connected.

5 months ago

Reply from Sunrun

Thank you for sharing this with us, Richard! We're thrilled to hear that you had a seamless installation process and that you're satisfied with our service. If you ever need anything in the future, please don't hesitate to reach out. Thanks

May. 22nd, 2024

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Isaiah Terrones

Overall I am dissatisfied with solar in general. It’s just another payment on top of the electric bill. That’s it, bottom line. So if you want to pay someone extra money for nothing in return by all means go right ahead. First, I live in Southern California where the sun is out year round so it would make sense, however Edison doesn’t give enough credit for the power we produce that’s extra. But they charge full price for our usage and we only get less than 25% of what we send them. Makes no sense at all. Also, the power went out on a hot summer day with the sun out, you would try in that solar runs on he house and AC while it’s daytime and sun is out but it doesn’t. So we were left stranded no AC and 90 plus outside. We use to only pay $400 to $500 for about two to three months out of the year and the other months around $135 but now it’s $172 plus $75-$100 every month for solar and Edison. So I’m paying an extra $500 bucks basically.

5 months ago

Reply from Sunrun

Hello Isaiah,

My name is Kristyn, and I am part of the Social Media team here at Sunrun. I'm following up with you regarding the review you provided, we definitely want to turn your experience around. In order to look into this further, can you please provide me with your service address?

Thank You,
Kristyn

May. 22nd, 2024

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Mark Kaiserman

I was very impressed that when there was a problem with my system they noticed it and came out and fixed it. They also reimbursed me for the decline in production.

5 months ago

Reply from Sunrun

We really appreciate you taking the time to share this with us, Mark! We are thrilled to hear that our team was able to resolve your concerns in a timely manner. Thank you so much for sharing your positive experience with others. Please feel free to reach out if you have any additional issues in the future. Thanks!

May. 16th, 2024

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Verified Customer

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Eugene Kuldiner

Installation was completed in less than a day. My PG&E bill went down from $600+ to less than a $100. Last PG$E bill was -$8.75! YES, it was negative!!!

5 months ago

Reply from Sunrun

Thanks for your review, Eugene! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

May. 16th, 2024

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Verified Customer

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karen kiang Gaithersburg, MD

1 . Poor communication: After waiting for a month for an appointment, Sunrun sent me an email notifying me that someone would arrive on 11/16/23, but nobody showed up. I called them and they said they did not have a work order for that day, even though an email reminder was sent confirming the appointment. So, they set up another appointment for 11/17/23, and no one showed up for that appointment either. 2. Poor management I have had three different case manager for just this one work order of reinstalling five solar panels. 3. Unexpected arrival with late notice

10 months ago

Reply from Sunrun

Hi Karen, we’re genuinely apologetic for the difficulties you’ve faced. If you could send us an email to resolutions@sunrun.com containing your service address and a summary of the issues you’re dealing with, we’d be happy to help. Your willingness to reach out allows us to explore ways to assist you better. Thanks!

Jan. 2nd, 2024

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Verified Customer

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Brandon Omaha, NE

5 Stars minus 4 Stars for the number of phone calls. I like the website and ease of use, however they won’t stop calling. They typically call 3 times a day and leave a voicemail. When I finally answered the call I was sent to sales to sell me another solar system. The sales person was informative and helpful, but answering the phone called increased the number of times they call per day and week! It doesn’t end!

10 months ago

Reply from Sunrun

Thank you for bringing this to our attention, Brandon. We would love the opportunity to make things right and speak to you further on this matter. To best assist you, please send us your address and the details of your interaction to resolutions@sunrun.com, so that we can take steps to resolve your system issues! Thank you!

Jan. 2nd, 2024

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Verified Customer

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Rich Green

The professionalism that everyone showed me and the attention to detail from the beginning to the end they were always there to answer my questions and support me one of the best companies I have ever dealt with..🥳

6 months ago

Reply from Sunrun

This is awesome, Rich! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for choosing us!

May. 1st, 2024

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Verified Customer

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Peter Koedyk

My panels are producing what they said they would produce. My electric bill is now about $12 a month! Sunrun delivered on it's promise and a year in, everything is working like it should.

6 months ago

Reply from Sunrun

Thanks for your review, Peter! We're so happy to hear that you're saving money with solar power. Our goal is to make solar power an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

May. 1st, 2024

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Lancer Kind

All the details are thought about, planned, and explained well in advance. This company really knows what they are doing. They have done a great job getting my family and EV nearly off the grid.

6 months ago

Reply from Sunrun

This is awesome, Lancer! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 1st, 2024

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Verified Customer

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selma carballo

Explained throughout what would be expected during installation and ongoing process! Have great customer service that will follow up on whole process and if one has any question are readily available.

6 months ago

Reply from Sunrun

This is awesome, Selma! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 1st, 2024

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Michael Laflamboise

There is nothing really that I did not dislike about sunrun if I have a problem or something they'll probably be on it before I notice it other than that I was very happy with the talking to the people

6 months ago Edited May 9, 2024

Reply from Sunrun

We're so happy to hear this, Michael! Thank you for sharing your feedback and being part of the Sunrun family!

May. 1st, 2024

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Verified Customer

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richard gerweck

It is incredibly simple and very comforting to watch the energy production in real time on the Sunrun website and especially when my system produces enough kWh to sell back to the grid.

6 months ago

Reply from Sunrun

Thanks for your review, Richard! We're so delighted to hear that you're enjoying the app and saving money with solar. We hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

May. 1st, 2024

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Verified Customer

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Don Brown

All the contract guarantees were met. I never had an issue during the installation process. The work was done in a timely manner without any issues. A great job by an awesome company.

6 months ago

Reply from Sunrun

We're thrilled you had a good experience, Don! We really appreciate you taking the time to share your feedback and are happy to hear that the entire process went smoothly for you! Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 1st, 2024

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Verified Customer

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Gary Schloss

We just had our 2nd SunRun System installed on our home. 8 additional panels, inverter and 2 Tesla Powerwall Batteries. From start to completion of the install the project was a dream.

6 months ago

Reply from Sunrun

We're thrilled you had a good experience, Gary! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Apr. 30th, 2024

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Andrew Fauver

Very clear explanation of plans and how they work, only took a few weeks from signing till start-up date, install only took one morning, and I’m able to access my energy production info in their app.

6 months ago

Reply from Sunrun

Thanks for your review, Andrew! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Apr. 8th, 2024

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Verified Customer

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Van

I've had it now for almost a year, and there's been no problems. The guy that I was working with was always very accessible and willing to answer questions.

1 year ago

Reply from Sunrun

Thanks for your review, Van! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you are having a good experience with us. Thank you for choosing us as your solar provider!

Nov. 1st, 2023

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Verified Customer

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Patrick Lombard, IL

1 year ago

Reply from Sunrun

This is awesome, Patrick! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Sep. 20th, 2023

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Verified Customer

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Wendy Ormont Jack Hemler

The system haa been reliable. In 5 years we had 1 panel or wire go bad and Sunrun fixed it in 3 weeks. We missed a lot of summer production but the process was really smooth and easy. (Amazing is not my comment)

1 year ago

Reply from Sunrun

Thank you for sharing your story, Wendy. Your feedback helps us continue to improve your solar experience. We're glad to hear your panels were fixed! If you ever need additional help, feel free to reach out to us directly! Thanks for choosing us as your solar provider!

Oct. 4th, 2023

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Verified Customer

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John Panek Ludlow, MA

It works as promised and has had only one problem in all the years it has been on the roof. The problem was not with the hardware but an oversite by a technician.

1 year ago

Reply from Sunrun

Thanks for your review, John! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Oct. 3rd, 2023

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Verified Customer

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Kevin

they just took care of everything all at once, no problem. It was very easy and it's working well. We're very happy with it, and our True Up bill is almost zero.

1 year ago

Reply from Sunrun

Thanks for your review, Kevin! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Sep. 29th, 2023

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Verified Customer

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Leslie Santa Barbara, CA

I would give it 5 stars except Sunrun has failed in painting my conduits, which they promised to do almost 2 years ago. I have tried contacting people in many roles there & no one does a thing about it.

1 year ago

Reply from Sunrun

Thank you for bringing this to our attention, Leslie. We'd be happy to look into this for you and we will be sending you a private message requesting additional account information so that we can assign a Specialist to assist you directly.

Sep. 20th, 2023

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Verified Customer

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Clarence Palm Springs, CA

Since buying out my lease 9.months ago, there has virtually been no communication with Sunrun which is disconcerting as well as disappointing I can only assume that the system is operating efficiently.

1 year ago

Reply from Sunrun

Thank you for sharing your story, Clarence. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Sep. 20th, 2023

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Verified Customer

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Sharon Nelson Palm Desert, CA

I have Sunrun Solar on my house in Redwood City, CA and I would rate my experience with that installation and operations a 5, however, I am now trying to get Sunrun Solar system on my house in Palm Desert, CA and they are taking a long time to get me the site visit report and installation design information that I needs for the HOA approvals.

2 years ago

Reply from Sunrun

Thank you for sharing your story, Sharon. Your feedback helps us to keep improving your solar experience. We will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your issue. Thanks!

Jun. 30th, 2022

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Verified Customer

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Vanessa Orlando, FL

The whole process from beginning up to now has been very good. We felt supported and heard anytime we had a question about something. App is easy to use to track data too

2 years ago

Reply from Sunrun

Thanks for your review, Vanessa! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Jun. 23rd, 2022

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Verified Customer

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Greg Salt Lake City, UT

My system is producing more than expected and never had an issue. Going solar with SunRun was the best decision I made for my household. Highly recommend!

2 years ago Edited October 25, 2023

Reply from Sunrun

We're thrilled you had a good experience, Greg! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jun. 16th, 2022

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Verified Customer

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Marina

It's working out pretty good, it was the right company for me. Whenever I had questions they were able to answer them and take care of my needs. It was easy for me.

2 years ago

Reply from Sunrun

Thanks for your review, Marina! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 26th, 2022

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Verified Customer

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John

They were very very friendly, they were very thoughtful and very precise at explaining everything. They were hearing done installing in one day. I'm pretty happy.

2 years ago

Reply from Sunrun

Thanks for your review, John! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

May. 26th, 2022

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Verified Customer

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Craig

The people were nice and talked and showed us how to use it. They worked very quickly and were very clean and picked up afterwards. I've had no problem with it.

2 years ago

Reply from Sunrun

Thanks for your review, Craig! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 26th, 2022

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Verified Customer

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Margaret

It's beautiful, it works, and I'm saving money. Very professional. They arrived, they installed it, they cleaned up, and they left. They were wonderful.

2 years ago

Reply from Sunrun

Thanks for your review, Margaret! We're so delighted to hear that you're saving money with solar. We hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

May. 26th, 2022

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Verified Customer

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Robert

I was really impressed with the workmanship. The whole thing took one day and the craftsman that installed it did a very good job. They have good panels and everything is neat and clean.

2 years ago

Reply from Sunrun

Thanks for your review, Robert! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 25th, 2022

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Verified Customer

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Otis

I've always had good experiences and outcomes with customer service. The product is very good quality and it looks great. It is very fast and efficient.

2 years ago

Reply from Sunrun

Thank you for helping us to create a planet run by the sun!

May. 25th, 2022

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Verified Customer

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Rogelio Bellflower, CA

So let me tell you about Sunrun. They are great when they're trying to get your money, but once you have a problem they pretty much disappear and neglect you. I signed up through Costco. The guy that came was great. He was very knowledgeable. I was sold. One of the things he sold me was a battery which they call a BrightBox. This BrightBox cost me $5,000 and some dollars. For a year and a half I was happy with the equipment and I was telling my friends and family about Sunrun. Well that was before any problems started. Now, back in June, My BrightBox went out. I contacted the company they said they would schedule someone to come out and take a look. OK. So a few weeks later a guy comes out and explains that LG makes the BrightBox and the fuse is blown but LG does not allow them to change a fuse. Instead he'll have to order a new BrightBox and install it in a couple of weeks. A couple of weeks turned into a month. Now, on August 25th a new guy comes out and since I am working from home I told him to go into the garage and do his thing. I come out on my break to see the new battery, but there is no new battery. Same old battery. I call the guy to see what's going and you know what he tells me???? He says, " Oh, your fuse is blown I have to order you a new battery." I say, "No! We know the fuse is blown. You're supposed to install a new battery." He says, " I'll check the work order." Does he ever call back? NO! I call Sunrun, and an hour later an agent takes my info and says someone will call me back within two days. I send customer service an email. To be honest a very upset email. Did anyone ever call me back? NO!!! Did anyone ever email me? NO!!! In short I have a piece of worthless aluminum hanging on my garage wall which I paid $5,000 and some dollars for. Sunrun doesn't care that I've been without it for TWO MONTHS now. If you're interested in solar that's great, but I would not recommend Sunrun as your company.

4 years ago

Reply from Sunrun

Rogelio, We are sorry to hear about this negative experience and would like the opportunity to address any specific concerns you have regarding your system's performance. Please send us a private message with your address and we have a Specialist reach out.

Jan. 29th, 2021

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Verified Customer

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BillAZ Sun City West, AZ

Our system was installed in May 2019. It didn’t work until August 2019. The investor needed to be replaced. It took 2 months to get it changed out. It took forever to get the investor considering this was a new system. Poor and very slow customer service.

4 years ago

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Verified Customer

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Harley Chino Valley, AZ

They didn't install an adequate # of panels, yet we pay as much as others with more panels. Our neighbors with the exact same model home got 2 more panels than we did, they make the same monthly payment and they get bigger refunds from our local power company, but Sunrun said, "Hey you're stuck with your contract"!

4 years ago

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Verified Customer

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Bob K. Simi Valley, CA

The rate I am paying is higher than I remember being told initially, and the combination of the two electric bills does not seem like an improvement over my original single bill with SCE.

4 years ago

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Verified Customer

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Doug Smith Palm Desert, CA

A customer service oriented company, they’re very good and responsive and always available and follow up. Installation was fine. they did a very good job.

4 years ago

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Verified Customer

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Anonymous Victorville, CA

I live in the high desert. It is very hot here. I think it is worth while. I got the tax refund for it. I did have a problem understanding the instructions and I had to call them. I have liked the service, it is convenient.

4 years ago

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Verified Customer

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Glenn Winthrop Harbor, IL

We've got a great rep that keeps us informed of what's going on. Installing the panels went as smooth as it could be. We're looking forward to getting the battery packs with it.

4 years ago

Reply from Sunrun

We're thrilled you had a good experience, Glenn! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jul. 20th, 2024

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Verified Customer

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TFS

disappointed with the gentleman who was our contact person, never returned calls or answered questions when asked...If not for Denim W I would have terminated installation ed

4 years ago

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Verified Customer

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Kalee Buckeye, AZ

Installation went fine people came out on time and they got it up when they said they were going to. It's almost impossible to get a hold of a real person and have them actually call you back when they say they're going to call you back and if you ever do get them to call you back they don't offer to help and they don't send anybody out to help you they just give you the run around the entire time. The equipment doesn't work the way they say it's going to work and they're not willing to fix it to make it work. I would tell people to not use their company and if I could go back in time and not use their company I would not use their company. I wouldn't get solar at all.

4 years ago

Reply from Sunrun

We would like to apologize for your negative experience with Sunrun. We are saddened to hear that your experience has not been the greatest. We want to make sure we are fixing any service issues promptly. We'd like to learn more about your specific situation and make things right. We will direct message for more information, and so we can also collect your contact information.

Mar. 25th, 2020

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Verified Customer

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Dollinger Household

I had a pleasant experience getting the panels up. However, there were huge number of pages and signatures required. I was told that I would receive a check at the end of the year, if I had generated more power than what I used. Well, I have over two hundred dollars in credit. sCE says I did not sign up for the refund and will not be receiving any reimbursement. This is a very negative experience. Sunrun should take care if this right away! Then I'll be able to give an appropriate rating.! ,

4 years ago

Reply from Sunrun

Hello Dollinger H. We're sorry to hear you're having issues with your Utility company, you can call their customer care line and request to speak with their solar department. Feel free to reach out to us as well with any questions.

Mar. 25th, 2020

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Verified Customer

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David B

We have had the panels for about four years, and have not had one year go by where the system hasn't under-produced what was promised/estimated, so we have two energy bills for 2-3 months every spring. The other 9-10 months of savings is nice though.

4 years ago

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