Sunrun: Read 3,095 User Reviews From Real Homeowners

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Verified Customer

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Timothy Murrieta, CA

There have been no issues with it. Everything had been good, we've enjoyed it. The installation was simple and clean. They took two days and when they left everything was working.

5 years ago

Reply from Sunrun

Hello Timothy, we love to see that there have been no issues and that your installation was simple. Welcome to the Sunrun family!

Apr. 11th, 2019

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Verified Customer

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Carl Gunther

From initial visit to install very courteous and professional .. from beginning to end they gave me a timeline and executed it every time if I had any questions they were answered immediately I highly recommend Sunrun

5 years ago

Reply from Sunrun

Making sure we leave a great first impression is what we work for. We love to hear that you had a courteous and professional team that worked with you. Making sure we have you up and running as soon as possible is also something we pride ourselves in. We are so glad to hear that this was the case. Let's power forward!

Feb. 21st, 2019

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Verified Customer

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Tom Walton

The sales process was relatively straight-forward and the installation was quick. However, there has been no post-installation follow-up to check in with the customer for system operation or satisfaction. Technical data is transmitted wireless, but some on-site visit after a year or two would have been nice.

5 years ago

Reply from Sunrun

Hello Tom W. We are happy to hear that everything was straight and to the point. At this time it looks like your system is working and has no issues. We always have areas of opportunity so we welcome all feedback. Thank you for helping us create a planet run by the sun.

Feb. 20th, 2019

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Verified Customer

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5 El Sobrante, CA

The customer service has been very supportive and every time we ask questions, they've been very prompt and they always answered all the questions. Everything has been working to what we expected.

5 years ago

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Verified Customer

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5 Queens Village, NY

The panels haven't given any trouble after being installed. It seems ot be working. I'm not getting what I wanted but I supposed it takes a while for that to come over. They're working on it.

5 years ago

Reply from Sunrun

Hello Nigel. We love to hear that your system is working great without no issues. Solar is seasonal the panels will produce more during the sunnier months and less during the winter. Over the course of 12 months, you will still be saving

Feb. 20th, 2019

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Verified Customer

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4 Paso Robles, CA

The panels appear to be new and up to date and everything is working just fine. In signing up I was led to believe that I should have my power bill literally cut in half if not more and I'm still short every year by quite a bit. Sunrun isn't really working for me in that respect.

5 years ago

Reply from Sunrun

Hello Lyn. Solar is seasonal the panels will produce more during the sunnier months and less during the winter. Over the course of 12 months, you will still be saving. We are happy to hear that your system is working as expected if you have any questions please feel free to reach to us via the private response.

Feb. 20th, 2019

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Verified Customer

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Anthony Palm Springs, CA

It works wonderfully. You can always reach customer support and they explain everything in easy to understand terms. They have been proactive; when they see something wrong, they'll contact me and the problem is resolved.

5 years ago

Reply from Sunrun

That's what we love to hear Anthony, that you have a great working system. This is beneficial for you because we know you are getting the most production possible. Reaching out to you proactively helps keep you in the loop of things! Welcome to the Sunrun family!

Feb. 20th, 2019

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Verified Customer

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Ken Murrieta, CA

So far it has been very efficient and we are pleased about it basically eliminating our power bill. Every time we have contacted them, they have answers to our problems and take care of any issues we had.

5 years ago

Reply from Sunrun

Wow, you have a lower Utility bill already! That's wonderful. Working hard to please our customer is what we strive for Ken. Thank you for leaving this review, welcome to the Sunrun Family.

Feb. 20th, 2019

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Verified Customer

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GUNNARD HALVORSON Kapolei, HI

It has been working well. Installation wen quickly and efficiently. I was unfamiliar with the system and when customer support discovered I was having a problem, they fixed it.

5 years ago

Reply from Sunrun

Thank you for reaching out with your concerns Gunnard H. We see that we are working on your service issue. It's disheartening to hear that the service has not been what you expected. We certainly hate to hear this. We want to help with your situation and initiate our goal of providing a positive customer experience.

Sep. 17th, 2018

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Verified Customer

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Cory Ramona, CA

They are the only ones offering batteries with the solar panels. The device is not groundbreaking or innovative but it gets the job done and it works well. Customer service is on top, whenever I call, they respond. The mobile app is trash, it didn't work well and was a waste of dollars.

5 years ago

Reply from Sunrun

We love to hear about your experience Cory. The BrightBox and the Solar System are what set us apart from our competitors. We are excited for you to be part of the Sunrun family and continue to have top service with our equipment and customer care. Let's create a planet run by the sun.

Feb. 20th, 2019

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Verified Customer

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Roxanne Surprise, AZ

We decided they were right for us because we had a flyer come to our door and we called an went with that company. The guy that we dealt with from fusion power has ben excellent. I haven't had any problems with the equipment.

5 years ago

Reply from Sunrun

Hello, Roxanne, we are delighted to hear about your experience with our Sales Partner. If you need anything or have questions please reach out to Sunrun's Customer Care 855-47-6786. We love reading this review. Power Forward!

Feb. 20th, 2019

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Verified Customer

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Mary Houston, TX

I chose them because of their longevity in the solar industry. Their experience and their pricing made me feel good about using it. They are wonderful to deal with start to finish.

5 years ago

Reply from Sunrun

Thank you for your review Mary! We are over the moon that you have decided to go with Sunrun! We are thrilled to hear that your rep was professional and educational!

Jan. 30th, 2019

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Verified Customer

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Barbara

Every person we worked with was polite, communicated what we needed to know, and got their job done quickly. The whole process took less time than expected, and beat of all we're saving $! All around excellent company.

6 years ago

Reply from Sunrun

This is an amazing review, Barbara. Thank you so much for sharing this fantastic experience. We strive to make sure the process is seamless and transparent. Now lets power forward.

Sep. 18th, 2018

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Verified Customer

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Lauren Tucson, AZ

Sunrun is very customer oriented, a real jewel in today's world. Whenever I had a question or problem, they were right on it. No waiting for days for a replay or speaking to someone who barely knows English.

6 years ago

Reply from Sunrun

Thank you for providing this feedback, Lauren. We are thrilled to know you are satisfied with your system! Thank you for helping us create a planet run by the sun!

Sep. 4th, 2018

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Verified Customer

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James F Escondido, CA

They have very good customer service. I had a good experience with the people that came over. The zero down helped out and the extra perks they gave with the net and the ring. They were very professional and they got the solar panels installed quickly in about 4-5 hours.

6 years ago

Reply from Sunrun

Hello James F. We are so pleased to hear that you had a positive experience with our customer care team. Our goal, as a company is to be customer obsessed. We are so excited to welcome you to the Sunrun family.

May. 8th, 2018

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Verified Customer

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Pauline Hughesville, MD

The gentleman was very professional and very knowledgeable. He was able to answer my question promptly. The customer service reps are always there whenever I call or reach out to them to give me any clarification or information that I need, even regarding my billing.

6 years ago

Reply from Sunrun

Thank you so much for the awesome feedback! We love hearing from our customers, it is very important for us as a growing company. Welcome to the Sunrun family. Power forward.

Aug. 24th, 2018

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Verified Customer

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John Ly Milpitas, CA

good but still have room to improve. Special when turn on the Solar electric (final step), SunRun should send a technician to make sure the system works. Customer doesn't familiar with the electrical system, so we don't 100 percent sure that we turn on the power correctly

6 years ago

Reply from Sunrun

Hello John L. Thank you for your feedback, we understand there are areas of opportunity and appreciate your input. I will share this information with our Leadership team. We make the process to activate the system as easy as 1,2,3. Our Customer Care reps are to help and walk you through the process as well. If you need assistance turning on the system please private message me your contact information and we can have a Specialist reach out to you.

May. 22nd, 2018

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Verified Customer

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Jennifer S.

They were very informative, and the communication was great through every step of the process. They kept to the schedule & all of the workers were polite. They followed through until everything was up & running.

6 years ago

Reply from Sunrun

That's what we love to hear, Jennifer S.! We aim to provide the best customer experience and are constantly working to cut down our installation process time. So thrilled you're now a new member of our Sunrun family!

May. 15th, 2018

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Verified Customer

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Sam Petriak Goodyear, AZ

I researched about 4 companies and the salesman they sent me knew more than the other 3 companies combined. I have never found a more organized company. They are all professional and well trained.

6 years ago

Reply from Sunrun

We love to hear this, Sam P.! Thank you for taking the time to share! Our aim is to provide the best customer experience.

May. 14th, 2018

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Verified Customer

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Anonymous

The salesman didn't explain the contract in full. Lots of surprises especially when it came to our roof and repairs. They only put a new roof on the part where our solar panels were being placed. We were also told there were no incentives and low and behold they got it. Please be aware of promises not kept. My advice is READ THE CONTRACT COMPLETELY.

6 years ago

Reply from Sunrun

Thank you for your feedback, I will share this information with our leadership team. This is not the Sunrun norm.

May. 10th, 2018

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Verified Customer

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Daniel Shirley, NY

Everyone was very easy to work with. Everything the sale person said that would happen. happen. I didn't have to chase after them to do their job. They came when they said they would.

6 years ago

Reply from Sunrun

Thanks for sharing your wonderful story, Daniel! Our drive is to make solar an easy process by being attentive and focusing on each individual customer's experience!

May. 4th, 2018

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Verified Customer

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Litch Yucaipa, CA

Service was fast. The company was able to install all equipment in one day. We experience a minor leak and when we notified the company they responded in a timely manner and repaired the water leak.

6 years ago

Reply from Sunrun

We love to hear this, Litch! Thank you for taking the time to share! Our aim is to provide the best customer experience.

May. 4th, 2018

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Verified Customer

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Anonymous

Sunrun is very professional. Everyone in the company that I dealt with understood everything involved with solar power. They were able to answer any question I had. I am very satisfied.

6 years ago

Reply from Sunrun

Thanks for making our day! Setting the standard in outstanding service is something we (seriously) obsess over.

Apr. 17th, 2018

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Verified Customer

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James Romero

Their service is great from sign-up through installation and servicing. Everyone i interacted with was helpful, knowledgeable, and made sure all of my questions were answered.

6 years ago

Reply from Sunrun

Thanks for sharing, James R! We love hearing stories like yours! After all, providing a one-of-a-kind customer experience that fits-in with your expectations is what we strive for.

Apr. 16th, 2018

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Verified Customer

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ScotchFreckles

There was suppose to be a $500 credit card after installation was completed. Having questioned SunRun about this twice there still has not been a response. Customer Service has been easy to work with. I opted to lease my solar system over purchase which puts the onis on SunRun to monitor their equiptment and keep it up to day.

6 years ago

Reply from Sunrun

Thanks for the great review, Scotch ! Sunrun is thrilled you’re so happy with your system. We feel so lucky to have you as a customer. We hope you’d like to share your experience with your friends and family. Welcome to the Sunrun team!

Apr. 11th, 2018

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Verified Customer

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Christian Hartmann Las Vegas, NV

Their price was right, that's why I signed up. So far my experience with their rep has been excellent. It's not perfect, they could improve on their feedback whenever I call, but it's pretty good. My system is guaranteed for 20 years so, if it breaks, they will come down and fix it. I'm satisfied and very happy with it.

6 years ago

Reply from Sunrun

Grateful for your wonderful feedback. After all, being the clear choice in solar is our goal! That's why, engaging with you, and providing a hassle-free experience is key. Thanks for allowing us the chance to guide you when you first searched for solar! Power Forward! #savewiththesun

Apr. 5th, 2018

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Verified Customer

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Juan Vigil North Las Vegas, NV

The representative that I talked to was excellent and did a great job. I went and signed up with them and they've already installed everything. It's all operational and generating all the stuff we need.

6 years ago

Reply from Sunrun

We enjoyed reading your review. Please let us know how things are going throughout the process, we would love to hear back from you. If you are satisfied with everything and know someone else who could benefit from going solar with Sunrun, make sure to take advantage of our referral program by visiting

Apr. 5th, 2018

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Verified Customer

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P.T. Novato, CA

I was looking for solar so I called different companies. The people I talked to were excellent. They just seem to know their stuff well, gave me good information, and worked with us. I have Sunrun solar now.

6 years ago

Reply from Sunrun

Thanks! After all, making the switch to solar simple for you, and full of savings, is our aim! It's why we're known for processing the fastest system installations and giving the best customer service. So thrilled you're a part of our Sunrun family! Thanks for helping us create a planet run by the sun! Power Forward! #savewiththesun

Apr. 5th, 2018

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Verified Customer

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Cathy Mardsen Anderson, SC

We wanted a way to bring our electric bill down. We researched a couple of places and talked to different companies. The representative from Sunrun was excellent and, honestly, they gave us what seemed to be the best deal, so we signed up.

6 years ago

Reply from Sunrun

Grateful for your wonderful feedback. After all, being the clear choice in solar is our goal! That's why, engaging with you, and providing a hassle-free experience is key. Thanks for allowing us the chance to guide you when you first searched for solar! Power Forward! #savewiththesun

Apr. 5th, 2018

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Verified Customer

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Preston Moore Columbia, SC

There is just one electrical company out here where I live. Because they don't have any competition, they can choose to charge me whatever they want, whenever they want. At the time I was paying them more than $200 for my electric utilities, even though I live on my own. One day I went shopping at Home Depot and saw Sunrise. I spoke with a guy there that explained solar to me, looked at my situation, and offered me a better deal and price for everything. He told me that, if I got solar, I would be able to save money on my electrical bills. It was all lies though. Since I got the system up in December, I've been getting higher bills for my electric utilities. Now I pay more than $300 a month for both and that was just not what we agreed to. What I've noticed is that, whenever our solar goes down, the electric bill goes up, and vice versa. It just doesn't make any sense to me. As I said, I live on my own, have all LED lights in my house, keep the temperature to 68-69, and even use a space heater most of the time instead of the central heating. I've done everything I could to reduce my electricity usage so I don't understand where it's all coming from. Both Sunrise and the electrical company need to speak some truth and actually give me the right information.

6 years ago

Reply from Sunrun

Thank you for your communication Prestone M. We strive to deliver an individualized customer experience that exceeds your expectations! That's exactly why, we invest in the best talent, and actually employ our project management staff directly. Additionally, quality and reliability are major values we uphold, so exceeding your expectations is possible. To understand you believe otherwise is disheartening! We want to take this opportunity to get things straightened out for you by connecting with you. A Specialist has sent you a message. Please respond with the necessary details, so we can help.

Apr. 5th, 2018

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Verified Customer

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Robert Gardner Livermore, CA

We talked to some people in Costco about solar and came up with SunRun. Everything sounded really safe so we decided to go with it. The people that came to install it were very good workers, very pleasant to have around.

6 years ago

Reply from Sunrun

Providing the best customer experience is key when our mission is to create a planet run by the sun. Thanks for sharing your story! We are thrilled to welcome you to the Sunrun Family!

Apr. 5th, 2018

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Verified Customer

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Coleen Jackson Yuma, AZ

Sunrun has a good rating on the internet, so that made us consider them. Their representative was very good, and although they haven't done anything yet, we did sign up with them.

7 years ago

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Jay Convocar

Excellent experience from sales, to installation, inspection and activation

4 weeks ago

Reply from Sunrun

We're thrilled you had a good experience, Jay! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Nov. 26th, 2024

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Verified Customer

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Lydia

great company. no issues since installation. very happy

2 months ago

Reply from Sunrun

This is awesome,Lydia! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Oct. 15th, 2024

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Verified Customer

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Larry

Follow up. Seems like they did a good installation job.

2 months ago

Reply from Sunrun

Thanks for your review, Larry! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Oct. 15th, 2024

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Verified Customer

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Jay C

Dislike - The price is little expensive.

2 months ago

Reply from Sunrun

Your feedback is immensely valuable to us, and we appreciate your openness in sharing your concerns. To ensure we address all your needs, please feel free to send an email to resolutions@sunrun.com if there is anything else you need assistance with. Thank you!

Oct. 11th, 2024

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Verified Customer

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Eliaser Martinez

Great customer service. Receive information needed.

2 months ago

Reply from Sunrun

This is awesome, Eliaser! Your positive feedback is like a ray of sunshine to us, and we're so happy that you are enjoying your system and our customer service. Thanks for going solar with us!

Oct. 9th, 2024

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Verified Customer

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Deborah

I'm very satisfied with my solar panel systems

2 months ago

Reply from Sunrun

Thanks so much for sharing, Deborah! We're so glad to hear that you're loving your system. It's wonderful to see our customers enjoying the benefits of clean energy! If you ever need anything, feel free to reach out. Thanks

Oct. 3rd, 2024

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Verified Customer

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Jeff

Best company ever. Wouldn't change anything.

2 months ago

Reply from Sunrun

We're thrilled you had a good experience, Jeff! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Oct. 3rd, 2024

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Verified Customer

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Rich Moses

Hector was friendly, professional, and helpful.

2 months ago

Reply from Sunrun

We're thrilled you had a good experience, Rich! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Oct. 2nd, 2024

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Verified Customer

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Pericles Laventure

I’ve experienced no issues since installation of the solar panels

2 months ago

Reply from Sunrun

We're thrilled you are having a good experience with us, Pericles Laventure! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Oct. 2nd, 2024

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Verified Customer

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Michael

It's saving me money with no effort. I like that

2 months ago

Reply from Sunrun

Thanks for your review,Michael! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Oct. 2nd, 2024

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Verified Customer

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James

Great company, though early in the process, communication was lacking at times.

2 months ago

Reply from Sunrun

James, thank you for your review and thank you for sharing your experience. Sincere apologies for the lack of communication you experienced during the early process of your project. We are happy to hear you had an overall positive experience and thank you for choosing us as your solar provider!

Oct. 2nd, 2024

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Deborah Duwe

I enjoyed working with Johannes throughout the entire process, from conception and design to the final installation and fully operational status of the solar system. He, and the rest of the Sunrun team made me feel confident in my decision to lease a solar system with them. I look forward to a positive experience with the system now that it is up and running, and hope that the support I experienced over the last several months will be there for me in the future.

8 months ago

Reply from Sunrun

Thanks for your review, Deborah! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Mar. 25th, 2024

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Pamela Kopfer Galveston, TX

There's a coordinated effort between Sunrun, the financing entity and the stakeholders (city permitting, electric service delivery entities). This made the process go smoothly. The Sunrun team was accessible to us and set expectations appropriately. The system is running well and we're able to track usage and savings. Note that the initial system installation was about a year ago and we are seeing savings. However, we added a battery and more panels during the last month. We think this will make a big difference in our savings with the electricity provider.

9 months ago

Reply from Sunrun

Thanks for your review, Pamela! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Mar. 12th, 2024

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rob fisher Santa Rosa, CA

I would like to thank Damian P for walking me through the process of solar energy and making me feel comfortable with the choice I made to choose solar, and especially Sunrun for there prompt service and delivery of the system. Living in rural Sonoma County and the risk of rolling black outs are no longer a concern and the system looks great on the roof as well.

11 months ago

Reply from Sunrun

Rob, we greatly appreciate your positive feedback! It warms our hearts to know that Damian, played a pivotal role in your seamless solar journey. Thank you for contributing to our mission of building a planet run by the sun.

Jan. 23rd, 2024

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Gerald Hendricks Houston, TX

I couldn’t be happier with Sunrun. Their sales person was personable, knowledgeable and answered every question I had. The installation team installed the solar panels and the other accompanying equipment in one morning. Their follow-up was terrific. They checked in with me about every week or so durring the inspection process. I am online now and saving a substantial amount of money on energy costs. Thank you Sunrun!

11 months ago

Reply from Sunrun

Gerald, we appreciate you taking the time to share your experience! We are so thrilled to hear that going solar is helping you save money and help lower your electric bill. Our goal is to make going solar easy and enjoyable and we are overjoyed to have you as a valued member of the Sunrun family. Thank you for helping us create a planet run by the sun. Thanks so much!

Jan. 10th, 2024

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Know Solar Miami, FL

Sales team was excellent. Five stars explaining how a lease works and pricing. The installation team was 10 stars. They explained all technical things to a technical person including system operation. This included changes that needed to be made "on the fly" that occur when the planned installation design meets the actual home. I was informed of the changes needed. I was informed of any available options if more than one solution was available and the advantages/disadvantages for those options. Basically, they were knowledgeable, efficient, and communicating from beginning to end in the installation. This resulted in a very professional installation. Then we come to the after service support. This has two components. Hardware/installation and connection/billing. There were some issues with the Hardware that required the installation personnel to return and make adjustments. Something I expected because it is complex in all the wiring which had to be rerouted into a second breaker box that the backup battery can support. This also included them training me to understand what areas in the house are backed up for the battery I had selected. They quickly switched over a change I requested. The support side for getting connected with Sun Run, FPL and my Electric meter was a communications and procedural nightmare. This cost a star in the rating. The communication from the so-called customer satisfaction area was basically non-existent. FPL and Sunrun apparently were overwhelmed with installations. The paperwork required from Sun Run was lost or never submitted, so we were sending power to FPL through a one-way meter. This was indicated on the meter as being bought from FPL, which meant I was paying for the power I was generating. I resolved the issue by getting the Hardware support to temporarily shut-off my system and personaly submitted the required forms to FPL for the two-way meter. Once the two-way meter was installed and the system restarted, everything has operated flawlessly. This includes multiple power outages, from just moments to multiple hours. A lighting strike on the cable network system which damaged the cable boxes and stopped electrical power all over the neighborhood. My Sun Run system handled it without any issues. So, I am enjoying a reliable and fixed cost electrical system which has been stress tested and performing as designed. I now have a battery backup system and reliable power at approximately the same cost as my original annual power bill. My

11 months ago

Reply from Sunrun

We're thrilled you had a good experience and we are so happy to hear that your concerns were resolved! We are so sorry for the communication issues that you experienced and we will strive to provide you with a better experience. We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jan. 3rd, 2024

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Juli C Lasselle Richmond, CA

Everyone I've dealt with has been professional, punctual, and communicative about the process.

1 month ago

Reply from Sunrun

Your review brightened our day, Juli! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Oct. 29th, 2024

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Naser Hosseini Houston, TX

I had an outstanding experience with Sunrun from start to finish! Their team made the entire process of going solar incredibly smooth and stress-free. From the initial consultation to the installation, everything was handled professionally and efficiently. They were transparent about the costs, savings, and benefits, and answered all of my questions with real data to back it up. The installation was quick, and the crew was courteous and cleaned up after the job was done. Now, I’m enjoying lower energy bills and doing my part for the environment. I highly recommend Sunrun for anyone looking to make the switch to solar!

1 month ago

Reply from Sunrun

Naser, we appreciate you taking the time to share your experience! We are so thrilled to hear that going solar is helping you save money and help lower your electric bill. Our goal is to make going solar easy and enjoyable and we are overjoyed to have you as a valued member of the Sunrun family. Thank you for helping us create a planet run by the sun. Thanks so much!

Oct. 23rd, 2024

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