Sunrun: Read 3,556 User Reviews From Real Homeowners

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Verified Customer

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Lisa Pismo Beach, CA

We liked the representative that came to our house, he gave good and clear information. The customer service representatives are also good workers and communicate and do an effective job. The equipment is performing quite well and is holding up fine, so it seems good and solid.

6 years ago

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Verified Customer

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Rosemary San Diego, CA

Using SunRun is a very easy way to get into solar. Installation of the system went well - just as expected. Some questions that we had were never quite answered with the company. We had one and nobody ever got back to us.

6 years ago

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Verified Customer

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Candice

When they take money out of the account they'll only do it on a certain date which that doesn't coincide with my social security. So, I have to pay extra in order to write a check or call in my payments because they can't take it out on the dates I would like. So far everything has worked perfectly. It's pretty easy to turn on and get it going.

6 years ago

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Verified Customer

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Carla

The salesman was not pushy. What he was saying made sense and we had been looking to do this for a while. I felt like the instillation process went very well. I would recommend SunRun.

6 years ago

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Verified Customer

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Stefanie

I chose SunRun because they have a good reputation. The instillation precess was exceptional. Now that SunRun has been installed I have seen decreases our bill. I just highly recommend them.

6 years ago

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Verified Customer

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Andrew

They seem like they actually want to help you out and answer your questions right away. The instillation process went pretty smooth. The installer was very courteous and professional. I would definitely refer SunRun.

6 years ago

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Verified Customer

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Cornelia

The instillation process was very quick and definitely professional. The equipment was in good condition and has been functioning very well. The sales person was very good and reason why I currently have SunRun.

6 years ago

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Verified Customer

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Sharon Bakersfield, CA

We had some issues with our salesman but other than that they have been good. The salesman led us to believe that instillation would take place within two weeks and we would have solar. Instead it took like four to five months.

6 years ago

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Verified Customer

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David San Juan Capistrano, CA

They have been responsive and clearly communicated. The installation process took 2 days and was handled by a safety conscious crews that knew what they were doing. It cuts my electric bill in half with no charge.

6 years ago

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Verified Customer

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Tom Costa Mesa, CA

The instillation process went very smoothy. The equpment had to be moved one time after they got inspected but otherwise it's been really smooth. They were almost always responsive but there were a few times that they weren't.

6 years ago

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Verified Customer

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Sandra Aurora, CO

We had to have out panels picked off twice to get the roof replace and it was a huge hassle to get anyone to come and take them down and then to come and get them to put it back up. They need better customer service and quicker response times.

6 years ago

Reply from Sunrun

Hello, Sandra thank you for your feedback we want to make sure we are reaching all customers in a timely manner. Thank you for your communication we will share this experience with our Leadership team.

May. 4th, 2019

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Verified Customer

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Leroy Tucson, AZ

This is my second home with solar, so I have a little bit of knowledge about it, and it is working better than expected. The panels are working the way they are supposed to and the people who installed it were on time and did it properly. Sun Run has taken care of everything I need.

6 years ago

Reply from Sunrun

Wow, that is great news and we are proud to see that our sales team and installations team takes care of our customers like you Leroy. Let's create a planet run by the sun and power forward.

May. 4th, 2019

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Verified Customer

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Ryan Naalehu, HI

Sunrun has been an outstanding company to deal with. The service tech has been here on several occasions and has been very professional and helpful. Everybody should go with solar, it is the way to go.

6 years ago

Reply from Sunrun

Wow! What a great review Ryan, what a pleasure to work with you and have you become a part of our family. Thank you for helping us create a planet run by the sun.

May. 4th, 2019

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Verified Customer

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Doyle San Diego, CA

I didn't check out other companies because a person from work suggest it. We have had no problems with and installation was smooth and easy. They are always available and willing to find the answer if they don't know.

6 years ago

Reply from Sunrun

Doyle thank you for choosing us as your solar power provider. We appreciate you helping us create a planet run by the sun. Thank you for sharing your wonderful experience!

Apr. 23rd, 2019

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Verified Customer

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Renate

From the first encounter to the finish of installation, every person I dealt with was very knowledgeable and offered the best customer service I have ever received on a project like this.

6 years ago

Reply from Sunrun

We are so honored you chose us as your solar service provider! We want our customers to be able to make the best decision for them and their household, and we ensure that by educating them on all the ins and outs of solar. Congrats on going green, and thank you for helping us create a planet run by the sun!

Apr. 15th, 2019

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Verified Customer

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Terry Pullan

My solar power is becoming expensive. I signed up for a 3% escalation each year and I'm only half way through the lease. In addition, I believe that panels have degenerated and newer panels are more efficient than 10 year old technology.

6 years ago

Reply from Sunrun

Hello Terry P. The thing to keep in mind is that utility rates have historically increased faster than the rate of our annual increase, and you'll still be protected from those rate hikes. Therefore your savings should increase over time because you most likely will not paying those higher rates to the utility.

Mar. 27th, 2019

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Verified Customer

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James Walsh

When we signed up several years ago there were not that many options. It is my impression that there are far more now and that some of the deals would be more advantageous to me. Secondly, because of my finances I never set up automatic payments from my bank account. Banks are unforgiving if you live month to month and sometimes run short. I'd be happy to set up autopay with my credit card but that is not an option you offer. Too bad. The situation is irritating to us both.

6 years ago

Reply from Sunrun

Hello James W. We are happy to hear that you are one of our long term customers! Thank you for helping us create a planet run by the sun. Sunrun prefers that customers sign up for autopay because it ensures that a payment is made on time each month. This reduces the amount of time and resources dedicated to collecting payments from customers. It is a convenient option for customers because it occurs automatically and they don't have to worry about due dates and sending checks.

Mar. 21st, 2019

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Verified Customer

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Trinni

SunRun is attentive and professional. They are informative and competitive. They are only 4 stars because I have 2 residences that I had install solar and the billing was not set up properly and requires multiple follow ups on our part to straighten out

6 years ago

Reply from Sunrun

Hello Trini, thank you for your feedback. We love to hear that you were well informed and found our cost competitive. We're saddened to hear about the encountered billing issues, feel free to private message us your contact infomation.

Mar. 21st, 2019

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Verified Customer

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Art Oak Park, CA

The sales representative and all the people I have dealt with have been great. It's been over five months and we haven't had a bit of problems. Installation was very easy. They are a great company to work with.

6 years ago

Reply from Sunrun

We love to work with you Art, you made this experience for us as we made it for you. Thank you for taking the time to leave this wonderful review.

Apr. 11th, 2019

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Verified Customer

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Winston Rowlett, TX

So far everything is working smoothly. There was a bit of a rocky start in terms of installation but everything is in place. Customer support always responds to my questions efficiently.

6 years ago

Reply from Sunrun

Winston what a great review. We love to hear that in the end everything was working and ready to go. Welcome to our Sunrun family, let's create a planet run by the sun. Thank you for helping us create a better environment.

Apr. 15th, 2019

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Verified Customer

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Arjay Escondido, CA

It is priced competitively and affiliated with Costco and I think it is top notch industry standard equipment. The installation was pretty straight forward and I had a positive experience with their support and service.

6 years ago

Reply from Sunrun

We offer a variety of products Arjay and we are extremely pleased to hear we offered you one that fits your needs as a consumer. Let's create a better planet, a planet run by the sun!

Apr. 11th, 2019

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Verified Customer

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Minnie Chula Vista, CA

Installation was very smooth and efficient. It was installed within a couple of days. It is producing electricity. They need to have better follow up after the sale. I have had a hard time reaching people.

6 years ago

Reply from Sunrun

Thank you for your review, Minnie. We want to be able to assist you with any questions you may have. Please private message us your contact information and we can have Care reach out to you.

Apr. 11th, 2019

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Verified Customer

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Shannon Buckeye, AZ

I'm not a technician or engineer but I would say it is high quality. We have had about a year and there are no failures. They gave us an app so we could track the output of our solar panels. They respond immediately to any query I might have.

6 years ago

Reply from Sunrun

Happy to hear your system is producing as expected Shannon! That's always great to hear, let's continue to create a planet run by the sun.

Mar. 19th, 2019

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Verified Customer

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Timothy Murrieta, CA

There have been no issues with it. Everything had been good, we've enjoyed it. The installation was simple and clean. They took two days and when they left everything was working.

6 years ago

Reply from Sunrun

Hello Timothy, we love to see that there have been no issues and that your installation was simple. Welcome to the Sunrun family!

Apr. 11th, 2019

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Verified Customer

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Carl Gunther

From initial visit to install very courteous and professional .. from beginning to end they gave me a timeline and executed it every time if I had any questions they were answered immediately I highly recommend Sunrun

6 years ago

Reply from Sunrun

Making sure we leave a great first impression is what we work for. We love to hear that you had a courteous and professional team that worked with you. Making sure we have you up and running as soon as possible is also something we pride ourselves in. We are so glad to hear that this was the case. Let's power forward!

Feb. 21st, 2019

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Verified Customer

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Tom Walton

The sales process was relatively straight-forward and the installation was quick. However, there has been no post-installation follow-up to check in with the customer for system operation or satisfaction. Technical data is transmitted wireless, but some on-site visit after a year or two would have been nice.

6 years ago

Reply from Sunrun

Hello Tom W. We are happy to hear that everything was straight and to the point. At this time it looks like your system is working and has no issues. We always have areas of opportunity so we welcome all feedback. Thank you for helping us create a planet run by the sun.

Feb. 20th, 2019

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Verified Customer

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5 Queens Village, NY

The panels haven't given any trouble after being installed. It seems ot be working. I'm not getting what I wanted but I supposed it takes a while for that to come over. They're working on it.

6 years ago

Reply from Sunrun

Hello Nigel. We love to hear that your system is working great without no issues. Solar is seasonal the panels will produce more during the sunnier months and less during the winter. Over the course of 12 months, you will still be saving

Feb. 20th, 2019

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Verified Customer

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5 El Sobrante, CA

The customer service has been very supportive and every time we ask questions, they've been very prompt and they always answered all the questions. Everything has been working to what we expected.

6 years ago

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Verified Customer

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4 Paso Robles, CA

The panels appear to be new and up to date and everything is working just fine. In signing up I was led to believe that I should have my power bill literally cut in half if not more and I'm still short every year by quite a bit. Sunrun isn't really working for me in that respect.

6 years ago

Reply from Sunrun

Hello Lyn. Solar is seasonal the panels will produce more during the sunnier months and less during the winter. Over the course of 12 months, you will still be saving. We are happy to hear that your system is working as expected if you have any questions please feel free to reach to us via the private response.

Feb. 20th, 2019

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Verified Customer

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GUNNARD HALVORSON Kapolei, HI

It has been working well. Installation wen quickly and efficiently. I was unfamiliar with the system and when customer support discovered I was having a problem, they fixed it.

6 years ago

Reply from Sunrun

Thank you for reaching out with your concerns Gunnard H. We see that we are working on your service issue. It's disheartening to hear that the service has not been what you expected. We certainly hate to hear this. We want to help with your situation and initiate our goal of providing a positive customer experience.

Sep. 17th, 2018

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Verified Customer

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Ken Murrieta, CA

So far it has been very efficient and we are pleased about it basically eliminating our power bill. Every time we have contacted them, they have answers to our problems and take care of any issues we had.

6 years ago

Reply from Sunrun

Wow, you have a lower Utility bill already! That's wonderful. Working hard to please our customer is what we strive for Ken. Thank you for leaving this review, welcome to the Sunrun Family.

Feb. 20th, 2019

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Verified Customer

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Anthony Palm Springs, CA

It works wonderfully. You can always reach customer support and they explain everything in easy to understand terms. They have been proactive; when they see something wrong, they'll contact me and the problem is resolved.

6 years ago

Reply from Sunrun

That's what we love to hear Anthony, that you have a great working system. This is beneficial for you because we know you are getting the most production possible. Reaching out to you proactively helps keep you in the loop of things! Welcome to the Sunrun family!

Feb. 20th, 2019

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Verified Customer

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Cory Ramona, CA

They are the only ones offering batteries with the solar panels. The device is not groundbreaking or innovative but it gets the job done and it works well. Customer service is on top, whenever I call, they respond. The mobile app is trash, it didn't work well and was a waste of dollars.

6 years ago

Reply from Sunrun

We love to hear about your experience Cory. The BrightBox and the Solar System are what set us apart from our competitors. We are excited for you to be part of the Sunrun family and continue to have top service with our equipment and customer care. Let's create a planet run by the sun.

Feb. 20th, 2019

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Verified Customer

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Roxanne Surprise, AZ

We decided they were right for us because we had a flyer come to our door and we called an went with that company. The guy that we dealt with from fusion power has ben excellent. I haven't had any problems with the equipment.

6 years ago

Reply from Sunrun

Hello, Roxanne, we are delighted to hear about your experience with our Sales Partner. If you need anything or have questions please reach out to Sunrun's Customer Care 855-47-6786. We love reading this review. Power Forward!

Feb. 20th, 2019

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Verified Customer

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Mary Houston, TX

I chose them because of their longevity in the solar industry. Their experience and their pricing made me feel good about using it. They are wonderful to deal with start to finish.

6 years ago

Reply from Sunrun

Thank you for your review Mary! We are over the moon that you have decided to go with Sunrun! We are thrilled to hear that your rep was professional and educational!

Jan. 30th, 2019

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Verified Customer

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Barbara

Every person we worked with was polite, communicated what we needed to know, and got their job done quickly. The whole process took less time than expected, and beat of all we're saving $! All around excellent company.

7 years ago

Reply from Sunrun

This is an amazing review, Barbara. Thank you so much for sharing this fantastic experience. We strive to make sure the process is seamless and transparent. Now lets power forward.

Sep. 18th, 2018

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Verified Customer

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Lauren Tucson, AZ

Sunrun is very customer oriented, a real jewel in today's world. Whenever I had a question or problem, they were right on it. No waiting for days for a replay or speaking to someone who barely knows English.

7 years ago

Reply from Sunrun

Thank you for providing this feedback, Lauren. We are thrilled to know you are satisfied with your system! Thank you for helping us create a planet run by the sun!

Sep. 4th, 2018

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Verified Customer

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James F Escondido, CA

They have very good customer service. I had a good experience with the people that came over. The zero down helped out and the extra perks they gave with the net and the ring. They were very professional and they got the solar panels installed quickly in about 4-5 hours.

7 years ago

Reply from Sunrun

Hello James F. We are so pleased to hear that you had a positive experience with our customer care team. Our goal, as a company is to be customer obsessed. We are so excited to welcome you to the Sunrun family.

May. 8th, 2018

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Verified Customer

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Pauline Hughesville, MD

The gentleman was very professional and very knowledgeable. He was able to answer my question promptly. The customer service reps are always there whenever I call or reach out to them to give me any clarification or information that I need, even regarding my billing.

7 years ago

Reply from Sunrun

Thank you so much for the awesome feedback! We love hearing from our customers, it is very important for us as a growing company. Welcome to the Sunrun family. Power forward.

Aug. 24th, 2018

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Verified Customer

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John Ly Milpitas, CA

good but still have room to improve. Special when turn on the Solar electric (final step), SunRun should send a technician to make sure the system works. Customer doesn't familiar with the electrical system, so we don't 100 percent sure that we turn on the power correctly

7 years ago

Reply from Sunrun

Hello John L. Thank you for your feedback, we understand there are areas of opportunity and appreciate your input. I will share this information with our Leadership team. We make the process to activate the system as easy as 1,2,3. Our Customer Care reps are to help and walk you through the process as well. If you need assistance turning on the system please private message me your contact information and we can have a Specialist reach out to you.

May. 22nd, 2018

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Verified Customer

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Jennifer S.

They were very informative, and the communication was great through every step of the process. They kept to the schedule & all of the workers were polite. They followed through until everything was up & running.

7 years ago

Reply from Sunrun

That's what we love to hear, Jennifer S.! We aim to provide the best customer experience and are constantly working to cut down our installation process time. So thrilled you're now a new member of our Sunrun family!

May. 15th, 2018

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Verified Customer

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Sam Petriak Goodyear, AZ

I researched about 4 companies and the salesman they sent me knew more than the other 3 companies combined. I have never found a more organized company. They are all professional and well trained.

7 years ago

Reply from Sunrun

We love to hear this, Sam P.! Thank you for taking the time to share! Our aim is to provide the best customer experience.

May. 14th, 2018

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Verified Customer

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Anonymous

The salesman didn't explain the contract in full. Lots of surprises especially when it came to our roof and repairs. They only put a new roof on the part where our solar panels were being placed. We were also told there were no incentives and low and behold they got it. Please be aware of promises not kept. My advice is READ THE CONTRACT COMPLETELY.

7 years ago

Reply from Sunrun

Thank you for your feedback, I will share this information with our leadership team. This is not the Sunrun norm.

May. 10th, 2018

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Verified Customer

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Daniel Shirley, NY

Everyone was very easy to work with. Everything the sale person said that would happen. happen. I didn't have to chase after them to do their job. They came when they said they would.

7 years ago

Reply from Sunrun

Thanks for sharing your wonderful story, Daniel! Our drive is to make solar an easy process by being attentive and focusing on each individual customer's experience!

May. 4th, 2018

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Verified Customer

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Litch Yucaipa, CA

Service was fast. The company was able to install all equipment in one day. We experience a minor leak and when we notified the company they responded in a timely manner and repaired the water leak.

7 years ago

Reply from Sunrun

We love to hear this, Litch! Thank you for taking the time to share! Our aim is to provide the best customer experience.

May. 4th, 2018

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Verified Customer

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Anonymous

Sunrun is very professional. Everyone in the company that I dealt with understood everything involved with solar power. They were able to answer any question I had. I am very satisfied.

7 years ago

Reply from Sunrun

Thanks for making our day! Setting the standard in outstanding service is something we (seriously) obsess over.

Apr. 17th, 2018

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Verified Customer

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James Romero

Their service is great from sign-up through installation and servicing. Everyone i interacted with was helpful, knowledgeable, and made sure all of my questions were answered.

7 years ago

Reply from Sunrun

Thanks for sharing, James R! We love hearing stories like yours! After all, providing a one-of-a-kind customer experience that fits-in with your expectations is what we strive for.

Apr. 16th, 2018

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Verified Customer

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ScotchFreckles

There was suppose to be a $500 credit card after installation was completed. Having questioned SunRun about this twice there still has not been a response. Customer Service has been easy to work with. I opted to lease my solar system over purchase which puts the onis on SunRun to monitor their equiptment and keep it up to day.

7 years ago

Reply from Sunrun

Thanks for the great review, Scotch ! Sunrun is thrilled you’re so happy with your system. We feel so lucky to have you as a customer. We hope you’d like to share your experience with your friends and family. Welcome to the Sunrun team!

Apr. 11th, 2018

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Verified Customer

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Christian Hartmann Las Vegas, NV

Their price was right, that's why I signed up. So far my experience with their rep has been excellent. It's not perfect, they could improve on their feedback whenever I call, but it's pretty good. My system is guaranteed for 20 years so, if it breaks, they will come down and fix it. I'm satisfied and very happy with it.

7 years ago

Reply from Sunrun

Grateful for your wonderful feedback. After all, being the clear choice in solar is our goal! That's why, engaging with you, and providing a hassle-free experience is key. Thanks for allowing us the chance to guide you when you first searched for solar! Power Forward! #savewiththesun

Apr. 5th, 2018

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Verified Customer

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Juan Vigil North Las Vegas, NV

The representative that I talked to was excellent and did a great job. I went and signed up with them and they've already installed everything. It's all operational and generating all the stuff we need.

7 years ago

Reply from Sunrun

We enjoyed reading your review. Please let us know how things are going throughout the process, we would love to hear back from you. If you are satisfied with everything and know someone else who could benefit from going solar with Sunrun, make sure to take advantage of our referral program by visiting

Apr. 5th, 2018

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