Sunrun: Read 3,922 User Reviews From Real Homeowners

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Verified Customer

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Susan Klawitter Sun City, AZ

I wish there was more immediate information on their site, My Sun Run, available to me. I know others who have Sun Run and they can access all kinds of real time information, how much they are producing, what amount APS is buying. I find all I get is bare bones information, How many Kwh produced the day before.I find it hard to judge what kind of service I am getting with such limited information.

7 years ago

Reply from Sunrun

Thanks for reaching out, Susan! We believe communication is key. We can help review your plan with Sunrun as well as recommending you to contact APS. Providing the best customer experience is our mission and also to create a planet run by the sun. Thanks for sharing your story! Power Forward!

Sep. 11th, 2018

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Verified Customer

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Rimshaw San Juan Capistrano, CA

Scheduling for the construction process took longer than I had expected. Required a second inspection which could have been avoided in my view. The partnership with Costco required full payment (financed) before construction would begin even though SunRun didn't get paid until after final inspection. Costco paid a 3% rebate however. I was told that the conduit would be painted to match the house and that never occurred.

7 years ago

Reply from Sunrun

Thank you for sharing your experience Rimshaw. We want to take the opportunity to work with you. Please private message me your contact information.

Sep. 6th, 2018

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Verified Customer

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Anonymous Stockton, CA

The professionalism of the crew that installed the panels. The fact that my breaker box was outdated and they put a new breaker box in for me and did not charge me. Overall they have been 100% in everything they said that they would do

7 years ago

Reply from Sunrun

Thanks for your communication. We appreciate your kind words! We love that you are passing along the word of clean energy. Cheers to you! Read less

Sep. 4th, 2018

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Verified Customer

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My Poway, CA

So far everything has been pretty smooth. We don't have any problems or issues. Everything seems to have worked out. We like that SunRun covers the services along with our contract so we don't have to use the leasing program.

7 years ago

Reply from Sunrun

Hello My. . Thank you so much for your taking to the time to leave this wonderful review. We are happy to hear you would use us again. Thank you for helping us create a planet run by the sun! Power Forward!

Aug. 24th, 2018

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Verified Customer

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Anthony Coleman Mount Holly, NJ

I was interested in saving money and keeping up with the latest technology, and I definitely think it's better for nature and the economy. The representative that I talked to was very professional and informative and that's what led me to make the decision to sign up.

8 years ago

Reply from Sunrun

This is wonderful to hear, Anthony! Providing the best customer experience is our aim, and it all starts with doing the simple things. So glad to have you as a customer. Thanks for helping us create a planet run by the sun! Power Forward!

May. 14th, 2018

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Verified Customer

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Timothy Hickox Casa Grande, AZ

All I wanted was to reduce my bill in the summer, but they were very professional, and they have excellent communication skills when it comes to my system. They monitor it and come out to fix it if anything is wrong. Now everything is great, I love it.

8 years ago

Reply from Sunrun

Thanks for sharing your wonderful story, Timothy H! Our drive is to make solar hassle-free by being attentive and focusing on each individual customer's experience, which is why we strive to service the system and monitor it as we do!

May. 14th, 2018

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Verified Customer

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Larry Miller

Everything was perfect. Elmer my salesman and Jill in customer service kept me informed throughout the entire process. Install is neet and clean, system works great, and I started saving money the first month. I have recommended the company to several friends and they have had the same great experience. I wish I could rank them higher than a 5.

8 years ago

Reply from Sunrun

That's what we love to hear, Larry M! Providing the best customer experience is key because our mission is to create a planet run by the sun. Thanks for sharing your story! So happy you took that first step to learn more about solar energy's advantages. We are thrilled to welcome you to the Sunrun Family! Power Forward!

Apr. 13th, 2018

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Verified Customer

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Don MacNeil

I have noticed a difference in my electricity bills during the summer months. Yes, I have to pay a fee in order to use SunRun each month but it is a steady amount. The electric bill changes from month to month. Just recently, both the gas and electric bills have increased. I'm glad that I signed up for SunRun when I did.

8 years ago

Reply from Sunrun

Thanks! That's what we love to hear! We pride ourselves on making the switch to solar simple, hassle-free, and full of savings! So excited to welcome you to the Sunrun family! Thanks for helping us create planet run by the sun. Power Forward! #savewiththesun

Apr. 12th, 2018

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Verified Customer

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Sandra Meza Phoenix, AZ

What convinced me of going with it was the service agreement that we got from them. Everything was easy to do from the very beginning. It was clear from the get go that there was not going to be any heat in the framework, so we didn't have to worry about that.

8 years ago

Reply from Sunrun

Thanks for sharing your story Sandra M! We enjoyed reading your review. Please let us know how things are going throughout the process, we would love to hear back from you. If you are satisfied with everything and know someone else who could benefit from going solar with Sunrun, make sure to take advantage of our referral program by visiting

Apr. 5th, 2018

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Verified Customer

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James Burns Whitestone, NY

The price was just right for us. The people we talked to were excellent, very professional and explained everything well. The installation people were very clean and did everything they said they would do. We're very satisfied with them

8 years ago

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Verified Customer

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Regina Reynolds Jackson, CA

We had Sunrun installed some six months ago. We called a bunch of people and they came out first, their representative was just excellent. The main reason we signed up with them was that Costco backed them. We're happy with it.

8 years ago

Reply from Sunrun

That's what we love to hear, Mike B! We pride ourselves on making the switch to solar simple, hassle-free, and full of savings! So excited to welcome you to the Sunrun family! Thanks for helping us create planet run by the sun. Power Forward! #savewiththesun

Apr. 5th, 2018

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Verified Customer

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Ronald Blackwell Las Vegas, NV

We signed up for it because of a friend's referral. Basically, we wanted to save money and be self sufficient. Their installation people should make sure that everything is plugged in and working before they leave though. When they did our installation they forgot to plug in one area of the roof and we kind of missed out on a couple of weeks of energy.

8 years ago

Reply from Sunrun

We aim to be the only choice when going solar by providing a one-of-a-kind and hassle-free customer experience! That means, getting the right answers to all of your questions, quickly activating your system, and meeting your unique savings needs! We're so thrilled to officially welcome you to the Sunrun family! Thanks for helping us create a planet run by the sun! Power Forward! #savewiththesun

Apr. 5th, 2018

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Verified Customer

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Jeanne Kolb Harrison, NY

My experience with them has been very positive. I had it installed in my previous house, I had just decided to try it then and everything worked very well. The installation was good and it saved me a lot of money. So, when we moved to another house, I just looked them up again and had it all installed. Their price was still reasonable and they did a good job putting things up. They were very efficient and did what they said they would do.

8 years ago

Reply from Sunrun

Providing the best customer experience is our aim, and it all starts by doing the simple things. So glad to have you as a customer. Thanks for helping us create a planet run by the sun!

Apr. 5th, 2018

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Verified Customer

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Mary Lee San Diego, CA

I had a young man come by and talk to me about solar. At that time California had a thing where, if you put solar on your house, they would re-evaluate your house. I told him to bring that to me in writing to make sure it was all true, he did, and I went ahead and put the solar system on. He was a very good and knowledgeable young man. The installation people were very good. They told me what was going on and did things right on schedule. After that they gave me a website that I can go to to check how much energy my system is generating on a daily basis.

8 years ago

Reply from Sunrun

This is such a wonderful review. We are so grateful for our customers, especially since we are still a growing company. Thankful for the wonderful words!

Apr. 5th, 2018

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Verified Customer

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Richard Spilton Poway, CA

I have a complete Sunrun solar system on my house. I'm very familiar with them. Their representatives are fabulous, everything they told me has been true. I feel very confident in what they told me and I trust that it's all 100% accurate. I've gotten more than what I expected from them.

8 years ago

Reply from Sunrun

Our drive is to make solar hassle-free by being attentive and focusing on each individual customer's experience! We also understand strict safety, professionalism, and organizational standards all go along with that. After all, we're only happy when you are! So thrilled you're with Sunrun! Power Forward!

Apr. 5th, 2018

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Antonio

Karina te explica muy bien a todas tus dudas Es un placer trabajar con ella la recomiendo

3 weeks ago

Reply from Sunrun

¡Gracias por tus amables palabras, Antonio! Nos alegra mucho que Karina haya estado allí para ayudarte a responder todas tus preguntas y para contribuir a que tu experiencia fuera agradable. ¡Agradecemos mucho tu recomendación!

Apr. 21st, 2026

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Verified Customer

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Edward Gastonguay

Sun Run Rep was clear about process. He supported us every step of the eay

2 months ago

Reply from Sunrun

This is awesome, Edward! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Mar. 19th, 2026

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Verified Customer

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Henry Mangona

I save a lot with my solar panels. They also take care of the maintenance .

2 months ago

Reply from Sunrun

Thanks for your review, Henry! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Mar. 17th, 2026

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Verified Customer

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Robert Olvera

I heard they were a great company. My neighbor went with Sunrun

2 months ago

Reply from Sunrun

Thanks for your review, Robert! Our goal is to make going solar easy and enjoyable!

Mar. 17th, 2026

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Verified Customer

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Ryan Shirah

Team centric and customer focused mentality. We really enjoyed the process.

2 months ago

Reply from Sunrun

We're happy to hear you enjoyed the process and felt supported by our team, Ryan! Thank you for choosing Sunrun!

Mar. 4th, 2026

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Verified Customer

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Veronica Ortiz

Sunrun, a major U.S. residential solar installer and great service.

2 months ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family, Veronica!

Mar. 3rd, 2026

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Huan Do

Sunrun system is reliable. Sunrun representatives and crews are professional and do their best to deliver.

1 month ago

Reply from Sunrun

We are so happy to hear your system has been meeting your expectations and performing well! Thank you so much for your kind words and for sharing your experience.

Apr. 7th, 2026

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Ramiro alonzo

Austin was very helpful. He was there to watch the installers and came with lunch. We are very impressed.

1 month ago

Reply from Sunrun

Thank you for your review, Ramiro! We're so glad Austin was helpful and provided continued support throughout your installation. We appreciate your feedback and are glad you had a positive experience.

Mar. 24th, 2026

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Verified Customer

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Bonnie Greeno

The team that I worked with were great, I was always kept in the loop and had many text messages from them as to the next step in the process!

3 months ago

Reply from Sunrun

Bonnie, we truly appreciate you taking the time to share your positive experience with others. We are delighted to hear that our team provided updates and made sure you were updated every step of the way. Thanks!

Feb. 17th, 2026

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Verified Customer

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Andrea Price

Liked the service and follow up with all involved. We were kept updated throughout the process

3 months ago Edited January 26, 2026

Reply from Sunrun

Andrea, your review brightened our day! Our goal is to provide you with the best solar experience!

Jan. 27th, 2026

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Kathy Green

Highly recommend Austin with Sunrun. He helped us understand what was going on with our system and made awesome recommendations

2 months ago

Reply from Sunrun

This is awesome, Kathy! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Mar. 17th, 2026

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Crystal Muro Sanchez

Very informative and thorough with instructions. Feel very well trained on both the SunRun and the Tesla app as well as the credit system with SCE.

2 months ago

Reply from Sunrun

Thank you for sharing your feedback, Crystal! We're glad to hear the team was able to walk you through both apps so you feel confident using them. We appreciate you choosing Sunrun as your trusted solar and battery provider.

Mar. 12th, 2026

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Joe Cavalier

Dylan educated me that the other solar company was undersizing me and then he was able to set me up with the right amount of panels and batteries

2 months ago

Reply from Sunrun

This is awesome, Joe! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Mar. 3rd, 2026

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Daniela Ruiz

Austin was great throughout the whole process; very friendly and communicative every step of the way. He made sure the process went perfectly smooth!

2 months ago

Reply from Sunrun

Daniela, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Mar. 3rd, 2026

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Verified Customer

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Andy

Great experience. Jhon helps us to understand the process from start to finish and th best part is that we didnt have to pay anything how he told us!

6 months ago Edited November 7, 2025

Reply from Sunrun

Thank you for taking the time to share your experience, Andy. We're so glad to hear that our communication throughout the process helped you feel informed and confident every step of the way. We appreciate your feedback!

Nov. 8th, 2025

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Verified Customer

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Ngan Ogram

He’s great! Has the best attitude for a salesman. I would recommend him over anyone else. He’s friendly and personal. Not your typical salesman

6 months ago

Reply from Sunrun

Hi there, Ngan! We are thrilled to hear that you had such a positive interaction with your Sales Representative. We hope that you enjoy the full benefits of going solar for years to come. Thanks!

Nov. 8th, 2025

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Verified Customer

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Brittney Inzerma

Brian is amazing at his job and was so helpful from day 1 to current. If your considering solar panels def let him help you out!

7 months ago

Reply from Sunrun

We're pleased to hear about the positive impact your representative, Brian, had on your solar journey. Your feedback is invaluable, and we appreciate you sharing your experience with others. Thanks, Brittney!

Oct. 25th, 2025

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Verified Customer

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Joanne Pengosro

It did not take long after my inquiry at Lowe’s to meet up with a knowledgeable representative/sales person. Installation was timely and flawed job promptly fixed.

7 months ago

Reply from Sunrun

We are happy to hear that the Installation was quick and that everything ran smoothly, Joanne! We appreciate you taking the time to share your experience during this process. Thanks!

Oct. 3rd, 2025

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Verified Customer

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David Oksner

Things work the way they're supposed to and when something stops working, they are usually out fixing it before I realize there's a problem.

7 months ago

Reply from Sunrun

We're thrilled you had a good experience, David! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Sep. 27th, 2025

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Verified Customer

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Theresa O. Comer

We have had Sun run on our roof for over 10 years. We love Sunrun. Never any issues with our system. We love our solar system ❤️

7 months ago

Reply from Sunrun

Thank you for sharing, Theresa! We're thrilled to hear you're enjoying your system. It's always great to see our customers experiencing the benefits of clean, reliable energy. We appreciate you being part of the journey. Thanks!

Sep. 25th, 2025

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Verified Customer

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Deborah Murphy

Jonathan Fanjul took such great care of me as I was a little apprehensive to do solar, but it’s the best decision I ever made.

7 months ago

Reply from Sunrun

Thanks for your review, Deborah! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Sep. 25th, 2025

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Verified Customer

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Albert Balderas

I like the customer service...no matter what I need help with someone is always there to help. & it is done in very reasonable time

7 months ago

Reply from Sunrun

Your review brightened our day, Albert! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Sep. 25th, 2025

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Verified Customer

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Carl Burns

The workmanship on the roofing, electrical and panels was excellent. Very good attention to detail and they cleaned up all of the debris.

8 months ago

Reply from Sunrun

Thanks for your review, Carl! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Sep. 14th, 2025

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Verified Customer

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Rhonda Franklin

Clear communication and support throughout the entire process. Looking forward to seeing the benefits of solar power soon.

8 months ago

Reply from Sunrun

Your review brightened our day, Rhonda! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Aug. 27th, 2025

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Carlos Kaukahi Severson

What I liked about Jonah was his professionalism he attended to my questions and answered them promptly and gave me the answers I needed to feel solid about working with SunRun.

4 months ago

Reply from Sunrun

Thank you for sharing your experience with us, Carlos. We are thrilled to hear that John was attentive and was able to help answer all your questions. Thanks for helping us create a planet run by the sun!

Jan. 6th, 2026

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Jason English

Austin was great explaining the benefits and delivering on the project plan. They have been a great company so far. Installation is complete, just waiting for Edison to approve connection to the grid!

4 months ago

Reply from Sunrun

Thank you so much for your kind words, Jason! We're thrilled to hear that you're enjoying your experience with Sunrun. We're especially glad that Austin was able to provide helpful insights about your system and energy usage! Thanks for being part of our Sunrun family!

Jan. 6th, 2026

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Ty

Ryan made the process simple and easy. I've talked to so many different solar reps and the way he broke it all down for me just made so much sense it was a no brainer. Ryan is the Solar King!

4 months ago

Reply from Sunrun

Thank you so much for sharing your positive experience, Ty! We’re delighted to hear that Ryan was able to address all your questions and made the process easy for you! Thanks for choosing us as your solar provider.

Jan. 2nd, 2026

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Ihab fekry

Steve was absolutely amazing to work with. He saved me a lot of money on my solar system and explained everything clearly and honestly. No pressure, no games — highly recommend him

5 months ago

Reply from Sunrun

Thanks for your review, Ihab! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Dec. 17th, 2025

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Rico Orozco

Austin M. was professional and kept me updated with every step of the process from beginning to end. He was able to get my Edison balance paid in full. I recommend working with Austin for your solar needs.

5 months ago

Reply from Sunrun

Rico, we truly appreciate you taking the time to share your positive experience with others. We are delighted to hear that Austin was there to help you every step of the way and was able to explain everything in detail. Thank you for helping us create a planet run by the sun.

Dec. 17th, 2025

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Kyle Vogt

Brian was our sales guy, and the point person for our install back in 2020. He was pleasant, professional, and super responsive. I still see him around town regularly, and he's always friendly and happy to chat.

5 months ago

Reply from Sunrun

Hi Kyle! We are thrilled to hear that you had such a positive experience with Brian. It brings us joy to hear that he was pleasant to work with and responsive to all your needs. We hope that you enjoy the full benefits of going solar for years to come. Thanks!

Dec. 17th, 2025

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Joan Tsumoto

We signed with Sunrun because of Jonah’s presentation. Everyone we have worked with from supervisors to installation crew to follow up has been very professional and positive.

5 months ago

Reply from Sunrun

Joan, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Dec. 3rd, 2025

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Verified Customer

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Karem Smith

I’m still confused about how much our system is actually producing and how much we are benefiting. I do wish there was a breakdown each year about how much we’re saving somewhere.

8 months ago

Reply from Sunrun

Hi Karem! Thank you for reaching out and letting us know about your concerns. You can monitor your Sunrun system's energy production on the Sunrun website. Once you are logged into your account, you can see your system's production by day, week, month or year. If you have any additional questions, please contact our Customer Care Team at 1 (855) 478-6786. Thanks!

Aug. 27th, 2025

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Verified Customer

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Carl Churchfield

The city was the only problem. Sunrun employees were very nice and friendly. The sales men Abdul was fantastic. He stayed in touch with me and kept me informed about what was coming up.

9 months ago

Reply from Sunrun

Your review brightened our day, Carl! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Aug. 19th, 2025

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Verified Customer

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Ruben Gonzalez

We love our solar system works perfect and Sunrun is on top with maintenance checking constantly is in good standing and contact us when is check-up tine

9 months ago

Reply from Sunrun

Ruben, your positive feedback fills us with so much joy! We’re absolutely thrilled to hear that your experience was seamless. Your support fuels our mission to promote solar energy and create a sustainable future. Thank you for being an integral part of our journey!

Aug. 12th, 2025

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Verified Customer

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Dennis Clear

My Sunrun solar system has saved me thousands of dollars. I end up most months returning excess electricity to the grid and it is the best investment I’ve ever made.

9 months ago

Reply from Sunrun

Thanks for your review, Dennis! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Jul. 26th, 2025

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