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Sunrun Reviews

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9.9

Overall Score

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Donald

I had a good experience with the installation, although the hookup took longer than expected. Overall, I'm satisfied and would definitely consider using their services again despite the minor delay.

1 year ago

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Reply from Sunrun

Thank you for sharing your story, Donald. Your feedback helps us continue to improve your solar experience, and we apologize that your installation took longer than expected.

Oct. 11th, 2024

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Sherry

The installation process was mostly smooth and completed in a day, but communication with the technicians was lacking, leading to some confusion. While I'm satisfied with the installation, I have concerns about my electricity bill being higher than expected. I’d appreciate more long-term information and updates from the company.

1 year ago

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Reply from Sunrun

Sherry, thank you for reaching out to us and apologies for the lack of communication you experienced. We would be happy to assist you with your concerns and we will be sending you a direct message to assist you, thank you!

Oct. 11th, 2024

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Diana

I had my installation done recently, and I must say, it was a satisfying experience. I haven't encountered any problems, and overall, my experience has been positive. I'm pleased with how everything turned out.

1 year ago

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Reply from Sunrun

Diana, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Oct. 11th, 2024

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Anonymous

I had a very smooth experience overall. However, I found that there were no immediate issues or concerns at this time. Overall, my interaction was quick and efficient, but I did not encounter any significant problems.

1 year ago

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Reply from Sunrun

Thanks for your review! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Oct. 11th, 2024

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Kirk

I had a great experience with the service. They inspected my roof quickly and efficiently, measuring for the panels and completing the installation smoothly. The cleanup was thorough, leaving everything in good order. Overall, it was a nice, hassle-free job!

1 year ago

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Reply from Sunrun

Thanks for your review, Kirk! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Oct. 11th, 2024

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Jane

I had a good experience with this service many years ago. I would definitely recommend it to anyone looking for quality. Overall, I'm satisfied with my experience and would suggest others give it a try.

1 year ago

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Reply from Sunrun

Jane, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Oct. 11th, 2024

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Charlene

I had a great experience overall! Everything went smoothly without any issues. I also noticed a reduction in my energy costs, which is a big plus. I'm quite satisfied with the service and how everything was handled.

1 year ago

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Reply from Sunrun

Thanks for your review, Charlene! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Oct. 11th, 2024

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Louis

I had a great experience with the installation of our solar panels. The team was professional and completed the job quickly. The Sunrun representative was particularly impressive. Overall, I highly recommend their services!

1 year ago

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Reply from Sunrun

This is great to hear, Louis! Your positive feedback is like a ray of sunshine to us, and we're so happy that you are enjoying your system. Thanks for going solar with us!

Oct. 11th, 2024

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Yohannes

We love Sunrun solar , but my house now a lot of birds make a nest behind the solar panel because there’s a big space between the solar panel and the roof ( it’s easy to make nest ) , the other house that have the solar panel as well but not from Sunrun there no space , so the birds can’t make a nest . Our roof ‘s dirty n lots of bird feathers flying and on the roof too 😞, That’s our problem .

1 year ago

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Reply from Sunrun

Yohannes, we appreciate you reaching out and letting us know about the bird nests behind your solar panels. If there is anything we can assist you with please send your service address to resolutions@sunrun.com. Thank you!

Oct. 11th, 2024

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Thomas

I am happy the way the system works now. In the beginning had problems it stop working . Took month to fix. Now I am very upset with the roof. The roofer did a terrible job. Had the ridge vent come off right before a storm. Paid someone to mail back on before the heavy rain hit. The roofer resecure the ridge vent but didn’t take care of the other issues like expose nails, gaps and shingles, and trimmed around the vents. I’m having another roofer to come out correct problems.

1 year ago

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Reply from Sunrun

Thank you for taking the time to reach out to us, Thomas. We are happy to hear that you are enjoying your system and we hope you continue to enjoy the benefits of solar for years to come. If there is anything we can do to assist with your roof, please send your service address to resolutions@sunrun.com. Thanks!

Oct. 4th, 2024

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Donna

Sales and tech people are very knowledgeable, efficient and friendly. Equipment installed is unobtrusive and appears to work well. Spacing out payments monthly is easy to handle.

1 year ago

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Reply from Sunrun

This is awesome, Donna! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Oct. 2nd, 2024

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Thomas

To be very honest promises made, promises not kept. After all the we need to inspect your roof, and electrical panel, we filed a formal complaint with Sunrun about our roof having an issue just below where the solar panel was installed, right where a human being would be standing to install the panel and they said it wasn’t their fault. They do not accept blame for damage by their installers. Only if the location of the panel is leaking. They never returned a report and just left us to fend for ourselves. Pathetic! SunRun DID NOT send their own team to inspect the issue either. They used secondary source. And I still do not have the report! We had to fix the roof issue ourselves!

1 year ago

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Reply from Sunrun

Thank you for bringing this to our attention, Thomas. We are so sorry for this experience and we want to help resolve this for you. We will be sending you a direct message to obtain additional information to assist you. Thank you!

Oct. 2nd, 2024

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Mark

Been a customer for a couple of years, and I have no complaints about the service. In fact, I love getting credits every month from our electric utility to the tune of hundreds of dollars a year.

1 year ago

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Reply from Sunrun

Thanks for your review, Mark! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Sep. 18th, 2024

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Claire GoodisBaker

I live in the Phoenix West Valley. It's the end of August. My public service bills are still in the minus. That should say how much I love Sunrun. I keep my house at 75° even if it's 115° outside.

1 year ago

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Reply from Sunrun

This is awesome, Claire! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Aug. 26th, 2024

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Thomas

The salesperson I worked with was in touch and helpful, although the pricing ended up being a bit higher than expected. I did receive bills in the range of $400 to $500 for a few months, which seemed expensive compared to others with similar coverage. Overall, I feel that the cost could have been more competitive based on what others are paying. Despite this, the service was satisfactory and the communication was good.

1 year ago

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Reply from Sunrun

Thomas, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Jul. 20th, 2024

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Valerie

I didn't have much interaction with the customer service team, so I can't provide a rating. The installation process went smoothly, they kept to their promised timeline. Overall, it was a positive experience with no issues.

1 year ago

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Reply from Sunrun

Thank you for taking the time to share your experience with us, Valerie! We’re thrilled that you had a smooth and seamless process during your installation. Your satisfaction is our top priority and we’re here for you whenever you need us. Thanks again for choosing Sunrun as your solar provider.

Jul. 20th, 2024

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Michael

I had a great experience with this company. They were dependable and everything went smoothly without any incidents. I have no complaints at this time, everything is fine. Overall, it sounds good and I would recommend them.

1 year ago

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Reply from Sunrun

We're thrilled you had a good experience, Michael! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jul. 20th, 2024

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Michael

I am happy with Sunrun 5 and have maintained a good relationship with them for over a year. The installation process was smooth and I have had no issues. I highly recommend Sunrun for solar energy solutions.

1 year ago

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Reply from Sunrun

Thank you for sharing your experience, Michael! We're thrilled to hear that you had a seamless installation process and that you're satisfied with our service. If you ever need anything in the future, please don't hesitate to reach out. Thanks

Jul. 20th, 2024

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Anonymous

I have had minimal interaction with customer service, so it's hard to provide a rating. Regarding the installation process, I can't say much as I only know they came in and did the job. There was an issue with the solar panel not gathering energy initially, but they promptly fixed it. Overall, the experience was satisfactory.

1 year ago

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Reply from Sunrun

Thank you so much for your kind words! We’re delighted to hear that your experience with Sunrun was seamless and satisfying. Thank you!

Jul. 23rd, 2024

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John

I recently had a solar panel system installed, and I have to say, I'm quite pleased with the results. The process was smooth and efficient - one day it was all set up, and the next day it was up and running. I haven't encountered any issues so far. Overall, I'm happy with the service and performance of the system.

1 year ago

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Reply from Sunrun

Thanks for your review, John! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Jul. 20th, 2024

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Ronald

I recently had a great experience with SunRun. Their service was flawless and I believe there's always room for improvement. I've recommended them to many people, although I don't know anyone who has used them yet. Overall, I'm impressed with SunRun and would recommend them to others looking for solar solutions.

1 year ago

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Reply from Sunrun

Your review brightened our day, Ronald! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Jul. 20th, 2024

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Robert

The solar pannel system has been running smoothly since I moved in, and I haven't encountered any issues. It was already set up when I arrived, and although I considered expanding it, I decided to hold off to avoid doubling our energy output. Overall, I'm satisfied with the service and performance of the solar system.

1 year ago

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Reply from Sunrun

This is awesome, Robert! Your positive feedback is like a ray of sunshine to us, and we're so happy that you are enjoying your system. Thanks for going solar with us!

Jul. 23rd, 2024

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Stephen

The installation process for my solar panels was quick and efficient. The company was proactive in communicating that I needed additional panels, ensuring I had the right setup for my energy needs. Overall, I had a positive experience with their service.

1 year ago

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Reply from Sunrun

Thank you for taking the time to share your experience with us, Stephan! We’re thrilled that you had a smooth and seamless process during your installation. Your satisfaction is our top priority and we’re here for you whenever you need us. Thanks again for choosing Sunrun as your solar provider.

Jul. 20th, 2024

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Rudy

The experience with the solar company has been frustrating. It took 8 months for the initial installation, with delays and incomplete work. Numerous calls were needed to get them back, and now I'm waiting until May 29th for them to return. The original installation was fine, but a panel needed fixing, which also took months. I'm still waiting for the job to be finished, feeling disappointed with the service provided.

1 year ago

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Reply from Sunrun

Thank you for bringing this to our attention, Rudy. We understand your frustration with the delay in activating your system, and for that, we apologize sincerely. To address this, we will be sending you a private message requesting additional account information so that we can assign an Expert to thoroughly assess your account and provide you with an update. Our commitment is to resolve your concerns as quickly and effectively as possible. Thank you for your patience and understanding. If you have any questions or concerns in the meantime, please feel free to send us a private message. Thanks!

Jul. 23rd, 2024

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Scott

SunRun did a great job installing my solar panels. I rate them highly for their excellent equipment and service. Everything is working well on my end. Overall, I am very satisfied with their work.

1 year ago

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Reply from Sunrun

This is awesome, Scott! Your positive feedback is like a ray of sunshine to us, and we're so happy that you are enjoying your system. Thanks for going solar with us!

Jul. 20th, 2024

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Paul

Overall, I would rate my experience with SunRun poorly. The initial customer service and installation were fantastic, with great workmanship and efficiency. However, after the installation, the communication fell short when the person I was dealing with left the company and no one replaced her. This lack of follow-up made it difficult to understand the process, especially when there were delays due to external factors. While I'm happy with my solar panels and their performance, the post-installation support was lacking, leading to frustration for me and my neighbors who also got solar panels.

1 year ago

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Reply from Sunrun

Paul, we are so sorry to hear that you have not had a pleasant experience and our team would love the opportunity to speak with you further about your concerns. We will be sending you a private message requesting additional account information. Thanks!

Jul. 20th, 2024

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Anonymous

I would rate the solar company highly because they were prompt and efficient in completing the installation. Everything was done smoothly and without any issues. Overall, I was very satisfied with their service.

1 year ago

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Reply from Sunrun

We're thrilled you had a good experience! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jul. 20th, 2024

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Diane

I had a lengthy conversation with one of the sales representatives, who promised to call me back but never did. This left me feeling disappointed as I was seeking important information. Overall, the service was okay, but the lack of follow-up was frustrating.

1 year ago

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Reply from Sunrun

Hi Diane, thank you for reaching out and letting us know. We are so sorry to hear that you did not receive a call back from your Sales Representative, and for that, we deeply apologize. If you have any questions or concerns, please don't hesitate to send a message to resolutions@sunrun.com. Thanks!

Jul. 23rd, 2024

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John

I didn't have to call them at all, which was great because I didn't need to. The installation process was painless, I just sat back and watched them put it up. Overall, it was a hassle-free experience.

1 year ago

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Reply from Sunrun

Thank you for taking the time to share your experience with us, John! We’re thrilled that you had a smooth and seamless process during your installation. Your satisfaction is our top priority and we’re here for you whenever you need us. Thanks again for choosing Sunrun as your solar provider.

Jul. 20th, 2024

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John

I had a great experience with this solar company. Everything was handled smoothly and the staff was friendly. The system has been working great, and I am very satisfied with the service provided.

1 year ago

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Reply from Sunrun

This is awesome, John! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Jul. 20th, 2024

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Christopher

I was impressed with the smooth service I received. The experience was seamless and efficient. However, I believe there is room for improvement in terms of timing. Overall, I was satisfied with the service provided.

2 years ago

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Reply from Sunrun

Thanks for your review, Christopher! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 8th, 2024

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George

I was a bit confused at first when I asked a question and it was repeated, but the issue was quickly addressed and resolved. The customer service was attentive and efficient in fixing the problem.

2 years ago

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Reply from Sunrun

George, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that our customer service team was able to help you! Thank you for helping us create a planet run by the sun!

May. 8th, 2024

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David

The solar panel installation was smooth, but unfortunately, the roof tiles ended up being cracked. I am now left wondering about the roofing company responsible and the extent of the warranty coverage. It's a bit disappointing to encounter this issue after the successful solar panel installation.

2 years ago

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Reply from Sunrun

Thank you for sharing your story, David. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you and get it resolved. Thanks for choosing us as your solar provider!

May. 8th, 2024

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James

I've had a positive experience with the service so far. There was a minor issue during the original install, but they promptly fixed it. Overall, I can't complain about the service provided. It's been satisfactory and I enjoyed it.

2 years ago

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Reply from Sunrun

Thank you for review and thank you for sharing your experience, James. We are so happy to hear that your issue was resolved promptly and you are enjoying our services. Thank you for being a part of our Sunrun family!

May. 8th, 2024

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Jorge

I haven't had any interactions with customer service, so I can't comment on that aspect. The service was a bit nerve-wracking because the workers were out in the snow, and I was worried about safety. Overall, everything went smoothly, and there were no issues.

2 years ago

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Reply from Sunrun

We're thrilled you had a good experience, Jorge! We really appreciate you taking the time to share your feedback. We appreciate your concern for our installers! Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 8th, 2024

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Catherine

My experience with the service was excellent. We didn't need customer service, but they were prompt, efficient, and cleaned up after installation. Overall, very satisfied with the service.

2 years ago

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Reply from Sunrun

This is awesome, Catherine! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 8th, 2024

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Milton

I haven't interacted much with them in the past year, but everything seems to be fine now. When asked about the situation, I mentioned that we haven't had many dealings with them, but the recent interaction went smoothly without any issues.

2 years ago

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Reply from Sunrun

Thanks for your review, Milton! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 8th, 2024

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Robert

I had a great experience with SunRun. The team installed silver panels on my roof seamlessly. The process was smooth, and I never encountered any issues. Overall, I'm satisfied with the service provided by SunRun.

2 years ago

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Reply from Sunrun

Thank you for sharing your experience, Robert! We're thrilled to hear that you had a seamless installation process and that you're satisfied with our service. If you ever need anything in the future, please don't hesitate to reach out. Thanks!

May. 8th, 2024

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Richard

The roofing company did a great job adding more panels to my roof and replacing the west side entirely. The installation of 12 panels went smoothly, and everything has been working well for the past year. Overall, I'm satisfied with the work done on my roof.

2 years ago

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Reply from Sunrun

This is awesome, Richard! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 8th, 2024

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Anonymous

I had a great experience with the service provided. The team was professional and courteous, completing the work efficiently. I was impressed with their professionalism and how quickly they were able to complete the job.

2 years ago

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Reply from Sunrun

Thank you so much for your kind words! We’re delighted to hear that you were happy with the timeliness and professionalism of our Installation team's work. Thank you!

May. 8th, 2024

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Robert

The installation process of the solar panels was smooth, but the system went out and took five months to get fixed, resulting in a high electric bill. It was a frustrating experience, and I had to take legal action to resolve the issue.

2 years ago

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Reply from Sunrun

Thank you for sharing your story, Robert. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

May. 8th, 2024

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Rodney

The installation of solar panels was initially excellent, but subsequent requests for more panels due to adding an electric vehicle and hot tub have been ignored. The lack of response and transparency from SunRun, coupled with suspicions of financial instability, have soured my opinion of their customer service. Communication regarding lease status and future expectations would greatly improve the customer experience.

2 years ago

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Reply from Sunrun

Thank you for bringing this to our attention, Rodney. I can assure you that we would be happy to look into this for you in order to get it resolved. To best assist you, please send your address and an overview of your concerns to resolutions@sunrun.com so that we can personally connect you with an Escalations Expert who can help you with this. Thanks!

May. 8th, 2024

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Bette

I was impressed by how quickly they fixed my issue, despite all the storms and COVID disruptions. My internet was down for 5 months, but I only had to pay extra for 2 months due to credit buildup. Great service!

2 years ago

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Reply from Sunrun

Thanks for your review, Bette! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 8th, 2024

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Frank

The service I received made me feel like part of the family. It was quick, easy, and whenever I had a question, they were there to help. I was completely satisfied with their assistance.

2 years ago

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Reply from Sunrun

Thank you for providing your feedback, Frank. We’re delighted to hear that our team was attentive and addressed all your questions. Thanks for choosing us as your solar provider!

May. 8th, 2024

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Jose

I recently got a new product and I must say, it has been a great investment. It has been very efficient and cost-effective, helping me save money on electricity. Overall, I am very satisfied with my purchase.

2 years ago

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Reply from Sunrun

Thanks for your review, Jose! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

May. 8th, 2024

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Odis

I didn't have high expectations, but this product did what it promised. It took care of my electric bill, with just the usual monthly charge on top. I didn't really need any help, but it did the job fine.

2 years ago

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Reply from Sunrun

Thanks for your review, Odis! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

May. 8th, 2024

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William

My experience with Sun Run was disappointing. Despite full sun all day, the energy generated was low. The winter energy accumulation was also unsatisfactory. Even after spending $200 for an evaluation, I was still disappointed. I would not recommend Sun Run.

2 years ago

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Reply from Sunrun

Hey William, we appreciate you letting us know that you are having issues with your panels. Our team would love the opportunity to speak with you further about the specific issues you are having so we can get you the help you need. To get started, please send a message to resolutions@sunrun.com with your service address and a brief overview of the issues you are encountering. Thanks!

May. 8th, 2024

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Richard

I appreciate the effort in following up, but I encountered a small issue this year in my garage. There was a minor leak, possibly due to a screw, causing some dripping. Overall, the service was satisfactory.

2 years ago

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Reply from Sunrun

Richard, we appreciate you bringing this to our attention. We are so sorry to hear that you have a minor leak in your roof and our team would be happy to look into this further for you. In order for us to best assist, please send a message to resolutions@sunrun.com with your service address so we can confirm your account and get you in touch with one of our Escalation Experts. Thanks!

May. 8th, 2024

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Shirley

The customer service response was satisfactory, although not always to my liking. The installation process was good, not very quick but done to my satisfaction. Currently waiting for someone to come check my solar panels due to communication issues. Hoping for a resolution soon.

2 years ago

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Reply from Sunrun

Thank you for sharing your story, Shirley. Your feedback helps us continue to improve your solar experience and we are so sorry that the installation took longer than expected. Our team would be happy to get a technician out to your property to look at the communication of your panels. Please email resolutions@sunrun.com with your service address so we can confirm your account. Thank you!

May. 8th, 2024

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Verified Customer

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Review Source

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Anonymous

The product is responsive and to the point, but had defects in some components initially. After replacement, it has been running smoothly. There were no major issues, and I appreciate the assistance provided.

2 years ago

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Reply from Sunrun

We're thrilled to hear that your system has been working great after you got the replacement part needed. We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 8th, 2024

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