Sunrun: Read 4,243 User Reviews From Real Homeowners

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Verified Customer

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Patricia Lakeport, CA

Sunrun re-mounted our panels after a new roof was installed , an employee told us one panel was not working & they would replace it. After a long wait they came back w/ new panel. When they checked to see if everything was functioning only to discover two cells on another panel were not working after another employee had told us the whole system was functioning. When my husband called Sunrun to find out when they were going to get everything working that we have been paying for over 10 years. Customer service representative told my 68 year old husband to climb a tall ladder to get on the roof & take a picture of the problem & send it to them for consideration. I'm appalled at such a dangerous suggestion for an elderly customer of long standing. We still haven't heard anything even though we know the service employee reported the problem before we called to follow up. Pat Howell

2 years ago

Reply from Sunrun

Hi Pat, we are so sorry to hear this! We do not expect your husband to climb up on the roof! We understand how dangerous that can be. We will send you a private message requesting additional account information to get an Expert assigned to your case.

Sep. 28th, 2023

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Verified Customer

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Heribert Palm Harbor, FL

The experience with Sunrun was very good. From first contact at Costco to go-live, all went very smooth and communication was always on. With Costco involved, I have my peace of mind in case of any problems occurring in the future.

2 years ago

Reply from Sunrun

Thanks for your review, Heribert! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Sep. 27th, 2023

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Verified Customer

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Kristie Mamelli Long Beach, CA

The representative, Ian B, was so easy to work with, even when I had a hard time understanding the math that helps us understand why we need to use solar to offset our electric bills. He has stayed in regular touch since my installation. I have recommended SunRun to several people online and a friend had it installed right after I did.

2 years ago

Reply from Sunrun

This is awesome, Kristie! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Sep. 22nd, 2023

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Verified Customer

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Mitchell Denville, NJ

I wish l did this years ago and all the times l just pasted suntan by. I never thought l would be saying this really works I was completely shocked lam saving so much money. a year l told all my friends they laugh at my until they see my bill. Then they say they made a mistake l just say yeah right 👌

2 years ago

Reply from Sunrun

Thank you for your review, Mitchell! We're so happy to hear that you're saving money with solar and enjoying your solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Sep. 5th, 2023

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Verified Customer

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Paul Pommells California City, CA

They have a great service team. It started at the point of contact and included every person they sent to my house. There was one point when I thought that there was a malfunction. They assured me that I wouldn't need to hire anyone else to fix it. They talked me through it on the phone. y

4 years ago

Reply from Sunrun

We're thrilled you had a good experience, Paul! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jun. 30th, 2022

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Verified Customer

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Rosita Sanchez

I have had very good experiences. Except when I referred someone and I was given a hard time getting monies that was promise when refering some and they contracted for solar panels. But my rep. Ben helped me in a great way.

4 years ago Edited January 10, 2024

Reply from Sunrun

Thanks for your review, Rosita! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thanks for helping us create a planet run by the sun!

Jun. 23rd, 2022

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Verified Customer

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Megan Garzaglass Pearland, TX

Fast, reliable, up front. They walk you through the whole process and they are there ever step of the way, even after install. They address any questions before during and even after the process, I can still call them up for trouble shooting. They stand by their work. Easiest process ever and felt I paid for what I received. No hidden anything.

4 years ago Edited October 12, 2022

Reply from Sunrun

This is awesome, Megan! Your positive feedback is like a ray of sunshine to us. We're so happy that you had a great experience with us. Thanks for going solar with us!

Jun. 16th, 2022

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Verified Customer

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Michael Taylor Lancaster, CA

The people I worked with were the best people, they did their jobs and made things easier for me. Everything was right on time, my bills were low, you don't have to worry about stressing out about bills. I like the price. I also liked that they cleaned up after themselves and didn't leave a mess. And they explained everything that they were doing.

4 years ago

Reply from Sunrun

Thanks for your review, Michael! We're so delighted to hear that you're saving money with solar. We hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

May. 27th, 2022

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Verified Customer

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Keith

Great customer support from the man who told us about the system, but I got poor customer support from my project manager. The product seems to be working right and it looks really good. I feel like I did the right thing environmentally with SunRun.

4 years ago

Reply from Sunrun

Thank you for sharing your story, Keith. Your feedback helps us to keep improving your solar experience. We'll definitely look into this. We hope you continue to enjoy the benefits of clean energy for years to come. Thanks for choosing us as your solar provider!

May. 27th, 2022

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Verified Customer

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Elaine

They were very responsive and quick to act. It was just a very good experience with them. My energy production is very good with SunRun. The installation process was very good except there were a few issues. There were bolts going through my my porch area but sunrise came out and fixed the problem within a couple days which I greatly appreciate.

4 years ago

Reply from Sunrun

We're thrilled you had a good experience, Elaine! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 27th, 2022

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Verified Customer

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Louis

I've never had a problem with them. Anytime I've called, I receive a call back promptly and they have taken steps to resolve whatever problems we have had. I've only had two problems and they responded. This company has the best deal. Installation was excellent, they did a great job.

4 years ago

Reply from Sunrun

We're thrilled you had a good experience, Louis! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 27th, 2022

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Verified Customer

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Alma

I haven't had any issues. I've been very pleased with the results that I've received from the solar panels. I liked the friendliness of the lady I talked to and she explained everything completely to me and did an excellent job. The installation process went extremely smoothly.

4 years ago

Reply from Sunrun

We're thrilled you had a good experience, Alma! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 27th, 2022

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Verified Customer

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Gerald

The gentleman who came out was very informative and worked with us very well. We haven't had any problems with it. Installation went very well, it didn't take much time at all. We're just really enjoying the solar panels and what they do for us.

4 years ago

Reply from Sunrun

Thanks for your review, Gerald! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 27th, 2022

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Verified Customer

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Kyle

SunRun has met every expectation. They did a nice job of staying in contact. It was not a high priority to me but they always kept me informed of the next step and what I should expect. So far I've been pleased with them. The installation process was fast and seamless. It has been a pleasant experience.

4 years ago

Reply from Sunrun

Your review brightened our day, Kyle! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

May. 27th, 2022

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Verified Customer

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Evangelos

They explain things very well to you and everything they do is great. I'm very satisfied with it. The installation process went great. They did their job they were great professionals. They're very clean and very thorough. It was just an overall great experience and a pleasure to have them do work for my house.

4 years ago

Reply from Sunrun

Thanks for your review, Evangelos! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 27th, 2022

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Verified Customer

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Lee

I was really impressed with the installation and then with the follow up. I know that we're already over producing which is what I was hoping for. I'm pretty happy with leasing plan that we have. And I already recommended them a couple of times to friends. I just appreciate them doing follow up calls and making sure everything's working right.

4 years ago

Reply from Sunrun

This is awesome, Lee! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 27th, 2022

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Verified Customer

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Ricardo

4 years ago

Reply from Sunrun

Ricardo, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!

May. 27th, 2022

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Verified Customer

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Mark

Everything was done on time, the agent that was in charge of everything kept in touch and everything went well. I've had the product for a little over a year now and it seems to be working very well, I have virtually no electric bills whatsoever. The installation process went very smoothly. It was a very reasonable price and everything was fine.

4 years ago

Reply from Sunrun

Thanks for your review, Mark! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thanks for helping us create a planet run by the sun!

May. 27th, 2022

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Verified Customer

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Jacorie

They kept in communication with me throughout the whole process. Installation went very well. They were on time and finished the job and answered the questions I had. They did great work and it's been working exceptionally. It was a great product and they're a great business and they have great work and great costumer service.

4 years ago

Reply from Sunrun

This is awesome, Jacorie! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 26th, 2022

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Verified Customer

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Leon

4 years ago

Reply from Sunrun

Your review brightened our day, Leon! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

May. 26th, 2022

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Verified Customer

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A.

It seems to be to be producing as much energy as they said they would. They were here installing for one and a half days. They arrived on time and they cleaned up and they did a good job. They explained things well and they followed up on everything. Everything went according to plan.

4 years ago

Reply from Sunrun

Your review brightened our day! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

May. 26th, 2022

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Verified Customer

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Vinnette

Everyone I have worked with has been very professional and very knowledgeable and provided all the information we needed. It seems to be working okay. The sales representative did a pretty good job and convinced us that it was the best company to go with. And everything went smoothly.

4 years ago

Reply from Sunrun

We're thrilled you had a good experience, Vinnette! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 25th, 2022

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Verified Customer

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Theo

Every time I asked a question they answered it and got back to me. Everything is working good. As far as the installation process, it was pretty easy and they told me when the guys would be there and then they showed up and were in and out pretty quickly and didn't leave a mess. Overall, everything was easy.

4 years ago

Reply from Sunrun

This is awesome, Theo! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 25th, 2022

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Verified Customer

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Sundukoh

Everything is running good and that's what every customer wants. I haven't had any problems. I think they are good, they are wonderful. Everything with installation went smoothly. I recommend them for anybody that wants to go green energy.

4 years ago

Reply from Sunrun

We're thrilled you had a good experience, Sundukoh! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 25th, 2022

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Verified Customer

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Alesha

They seem to find the problems before we know there's a problem. It has been very efficient and if there is an issue they are out pretty quick. It's been great. The installation process was quick and thorough, we haven't had any issues with installation at all so it's good.

4 years ago

Reply from Sunrun

Thanks for your review, Alesha! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 25th, 2022

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Verified Customer

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Tina

All my questions were answered in a timely matter, my sales person was great. They did a great job in Installing it, it looks professional and it just went well. I like their customer service. The installation process was a little bit rocky but the representative took care of it and it turned out well.

4 years ago

Reply from Sunrun

Thanks for your review, Tina! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

May. 25th, 2022

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Verified Customer

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Gail

4 years ago

Reply from Sunrun

Thanks for reaching out, Gail! We're delighted to hear you had a good experience with us, but we're sorry there was an issue with your install. Thank you for bringing it to our attention. Please send us a private message with your address so that we can look further into this. Thank you!

May. 25th, 2022

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Verified Customer

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Isabella

4 years ago

Reply from Sunrun

Isabella, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!

May. 25th, 2022

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Verified Customer

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Esther

They always responded to me when I needed them to. The product works very well and it does what they say it will do. I liked the sales person, his name was Brandon. The installation process went smoothly. It's a very good high quality company.

4 years ago

Reply from Sunrun

We're thrilled you had a good experience, Esther! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 25th, 2022

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Verified Customer

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Edward

I've never had any issues with them, anytime I called them I got things taken care of right away. I've been using them for seven years and I have never had a problem. I'm happy with the company. It was free installation and they were done in two days.

4 years ago

Reply from Sunrun

This is awesome, Edward! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 25th, 2022

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Verified Customer

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Vance Lowell, MA

It seems like everything works well. It is the best price and the people are professional. All my questions are answered promptly. When I needed someone to come out, it was done very quickly and the issue was resolved. Installation was relatively easy and professionally.

6 years ago

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Verified Customer

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Harshel Visalia, CA

The total experience with them was awesome. The equipment so far is working in excellent condition. Installation process was really smooth. They showed up on time and completed on time and then everything was cleaned up afterwards. They gave me an excellent customer service. They provided all the information initially.

6 years ago

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Verified Customer

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Scott Loomis, CA

They've always been responsive to the requests or questions. They were very considerate and careful with the installation. They took care of my request such as tiles for my roof that were borken. They took care of that and even came up with some new ones so I was pleased.

6 years ago

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Verified Customer

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Anonymous Westminster, MA

The roof was replaced at cost with someone that SunRun had arranged and then their people came and put everything in a day. The ydid locate the inverter and to ther equipment where I wanted it more so than where the company might put it so by default I was pleased with that. So far I haven't had issues with the equipment. I haven't really had to do a lot with them after installation.

6 years ago

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Verified Customer

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Leen Laguna Niguel, CA

Installing the system was smooth and quick. The SunRun application to monitor the power is very bad. They actually gave me the solar edge monitor instead, which is must better. The application from SunRun themselves is not that good.

6 years ago

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Verified Customer

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Tim Orange, CA

Cost of having has worked out well. From the salesman to the installer to the follow up it was good. We have had some issues with the city and they just took care of it all, so they did a really good job just handling the people aspect. The installation process went on without a hitch.

6 years ago

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Verified Customer

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Rowlett Sunrun user

Their pricing is a little confusing especially since they have to partner with a utility provider. You know what your Sunrun lease costs will be, they are pretty straight forward, but what the utility will charge you is unknown. That is at least until you have a year's worth of billing experience with them. In the end you end up paying a little less than what you would have had to pay a straight utility connection. I am not fond of the duel billing program nor that I have to set up automatic withdrawal from my checking account in order to get the Sunrun discount. I would have preferred being able to do so from a credit card.

6 years ago

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Verified Customer

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Anonymous Summerville, SC

I haven't had to deal with customer service a whole lot, but in the beginning, they were responsive and courteous. Installation was a little bit of an issue because the plans were not exactly correct in the beginning. They installed it incorrectly and they had to come back with more panels until they realized it was done properly.'

6 years ago

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Verified Customer

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Kanwal Northridge, CA

It's working as well as they described. When the installation people came and they actually broke the entry gate. It costed me five hundred dollars and SunRun has never reimbursed me. I sent them information and their trucks are insured by some other people but it's been almost a year. I have to pay out of my pocket.'

6 years ago

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Verified Customer

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Noah San Diego, CA

They have excellent communication updates and a very seamless process. They notified me in advice when they were coming. They arrived and walked me through what they were going to do and went and did it. It was very timely and they cleaned up after themselves. Everything was quick and efficient. Everything's been working perfectly.'

6 years ago

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Verified Customer

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Shoshana Chatsworth, CA

The installation went pretty smooth. A couple hiccups extended it but after that it was good. After the fact I found out some of the information I was given was not true. I was told that my panels would work if the power was out and they don't. Also I was told I would be able to cash out the money for the overage at the end of the year and I can't. I really wish they were more upfront with some of the questions I asked. I really felt deceived when I found out the coverage doesn't cover the full cost of the power and I can't withdraw it. I have hundreds of dollars of extra power that I will never be able to use. I wish I had gotten less panels because of it.

6 years ago

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Verified Customer

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Bernhard San Gabriel, CA

They're very helpful in how they provided us with details. We had SunRun come out several times to get things straightened out with electrical aspects and the connections. They responded promptly and courteously and effectively. They haven't come out to clean the solar panels which are full of trash and dirt. It's been working very well and when we had power outages, we were grateful to have the electrical connections.

6 years ago

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Verified Customer

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Roger Shandon, CA

They work very well with planning everything out the way that they suggest they would. Installation was slightly delayed waiting on the roofing to be done and then everything went as planned. Everything works exactly as advertised. They did exactly what they suggested should happen and it worked out well.

6 years ago

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Verified Customer

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Glenn Yuma, AZ

We interviewed two or three companies and we just like the feedback that we got from the sales reps better from SunRun. Installation was very smooth and on time. Since January, we've only had to pay a little over $100 for electricity when we were paying about $300 a month.

6 years ago

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Verified Customer

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Thomas

I really have had only one issue right after it was first installed and someone came out and corrected the problem. The panels are in position and doing what it's supposed to be doing. I wish that the installation part would have been a little quicker but other than that, everything went fine.

6 years ago

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Verified Customer

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Collecting Rays in Hawaii Mountain View, HI

From the start of the installaton to the collecting electricity, the Sun Team was very customer friendly. They explained how to operate and maintain the Solar syatem. I have been saving around $100,00 a month on my electric bill. It even collects power during a Full Moon. I would reccommend going solar with SunRun..

6 years ago

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Verified Customer

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Susan Westminster, CA

SunRun took care of everything with no problem. They're friendly, efficient, and they're proactive in following up on things. It went very smoothly, there were no problems. It was exactly the way they described it and they did it quickly and efficiently. It's been on my roof for several years and has been working as they told me it would.

6 years ago

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Verified Customer

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Robert Boiling Springs, SC

Every time I had an issue or question or a concern calling, I was responded to very quickly. It went very smoothly. I've never had any experience with equipment before so I've only had mine two years but I haven't had any problems with it.

6 years ago

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Verified Customer

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Gale Valley Springs, CA

When we called, we've always gotten an answer promptly and if they had to call back or whatever. The installation went very smoothly. They were out the day they were supposed to come and everything went according to what we were told.

6 years ago

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Verified Customer

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James Sylmar, CA

I've only had one call back and that was handled promptly. Installation went smoothly she was done in about five hours after the permits and everything it was very fine confident young crew that came out to do it. Everything went well and and we're please we did it reflects in our in our utility bills.

6 years ago

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