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Sunrun Reviews

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9.9

Overall Score

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Bharat Sahgal Dublin, CA

I chose Sunrun because of David and his patience and knowledge. His presentation felt like information and not a sales pitch.

2 months ago

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Reply from Sunrun

Thanks for your review, Bharat! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Oct. 15th, 2024

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dixita thakkar Richmond, TX

excellent customer service. they have the best app to operate everything on your own. I am happy with Sunrun.

2 months ago

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Reply from Sunrun

This is awesome, Dixita! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Oct. 15th, 2024

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Juanito Santander

My solar was installed 2021. This May 2024 the metering what they call is not working. It is very difficult to make appointment to repair. From May to October my solar is not working. I don’t recommend this company if you are interested in solar.

2 months ago

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Reply from Sunrun

Hi Juanito! We appreciate you reaching out and letting us know. We are so sorry to hear that you are having an issue with your system, and our team would be more than happy to look into this. To best assist we will be sending you a private message requesting additional account information. Thank you!

Oct. 2nd, 2024

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Danielle Dufresne

They did a great job getting everything done professionally and in a timely fashion.

4 months ago

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Reply from Sunrun

We're thrilled you had a good experience, Danielle! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Aug. 15th, 2024

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Leonard Smith

He answered all my questions and got things moving forward.very positive and polite

4 months ago

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Reply from Sunrun

Thanks for your review ,Leonard! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Aug. 15th, 2024

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Roxana Zaragoza

Good service They explain everything any questions you have they explain everything with a good actitud

4 months ago

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Reply from Sunrun

We're thrilled you had a good experience, Roxana! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Aug. 10th, 2024

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Yassa Davies

They cause my roof to leak and refused to repair it. They told me to pay them 3,50.00 for removal of the panels and replacement. Also the panels has not worked for almost a year and they are still sending me a monthly bill. I was paying 200.plus dollars to light company while sunrun kept sending me a bill for 177. 00 bill monthly. I had to pay them 1,050. To ease the harassing phone calls. Iam sorry so I ever signed up with this company.

3 months ago

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Reply from Sunrun

Hi, Yassa; we're so sorry to hear of your continued frustration. We've located your account and asked that Mereceds contact you with an update as soon as possible. Thank you!

Sep. 16th, 2024

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janet johnson

We really appreciate our lower SCE bills. Also, a new electric box was installed which, I believe, saved us from having a fire.

3 months ago

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Reply from Sunrun

Thanks for your review and for sharing your feedback, Janet! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Sep. 4th, 2024

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Lawrence

I have never needed five of these before, but this product made it fast and easy to use. I had no issues with it.

7 months ago

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Reply from Sunrun

Lawrence, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

May. 8th, 2024

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Juliann

I recently purchased a home with solar panels already installed. I was surprised by the high true-up cost and questioned the value of having solar if it would be so expensive. Overall, I am unsure about the benefits of solar energy based on my experience.

7 months ago

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Reply from Sunrun

Thank you for reaching out to us, Juliann. Your monthly savings may fluctuate based on your usage patterns. Rest assured, our team is dedicated to assisting you and are here to ensure you are optimizing your savings potential. Please feel free to send us a private message with your service address or send an email to resolutions@sunrun.com. Once we confirm your account we will assign a dedicated Expert who will be taking a closer look into this. Thanks!

May. 8th, 2024

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Robert

Customer service was responsive but the installation process had some hitches. Unfortunately, my solar system has been down since January and I'm still waiting for parts. This has led to high electricity bills as I wait for repairs. Disappointed that the system stopped working after only 2 years. Hoping for a prompt response to fix the issue.

7 months ago

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Reply from Sunrun

Thank you for bringing this to our attention, Robert. We are so sorry to hear that your system has been down for several months, and for that, we apologize sincerely. To address this, please send a message to resolutions@sunrun.com with your service address so we can confirm your account and look into the delays. Thanks!

May. 8th, 2024

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ADAM LEFF

Sunrun's engineers approved our house to receive solar panels but their installers said they could not put the panels on our cathedral ceiling so another engineer came out and inspected our roof, said they could go ahead with the work. Installers came back and started the job but again said there was no way to do it. They left my roof with leaking holes and metal flashing for installation (which they couldn't complete). When I complained about the water coming in they came out and fixed the leaks but still left the metal flashing and holes (which they said were sealed) in the other part of the roof. They said I was lucky they repaired what they did and have no intention of fixing the rest. I would never recommend Sunrun to anyone!

4 months ago

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Reply from Sunrun

We're so sorry to hear this Adam and we definitely want the chance to turn your experience around. We will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your case.

Aug. 21st, 2024

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David Soth-Kimmel Englewood, CO

We bought a house and wanted to use cleaner energy. Sunrun is a reputable brand and we knew people that have used them and been happy with the results.

4 months ago

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Reply from Sunrun

Thanks for your review, David! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Aug. 17th, 2024

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Kathleen Rice

What I didn't like was I was told from one of the Rep that after 5 years of leasing I could buy it out right and they never got back to me to tell me how much it would be.

4 months ago

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Reply from Sunrun

Hello Kathleen, we appreciate you taking the time to share your experience and we are so sorry to hear about your experience and we'd love the chance to speak with you about your concerns to see how we can help. Kindly send an email to resolutions@sunrun.com with your service address so we can help address any issues you are having. Thanks!

Aug. 13th, 2024

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Rick S

I’ve used Sunrun twice. Both times there were zero problems. Communication was outstanding and the installers are professional, on time and care about what they are doing.

4 months ago

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Reply from Sunrun

We're thrilled you had a good experience, Rick! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jul. 25th, 2024

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Dave D

Looking forward to having the new technology that solar offers. The security that knowing the battery a long with having solar. Just started the.process so once that is done I expect to jump to 5 stars.

5 months ago

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Reply from Sunrun

We're thrilled you had a good experience, Dave! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jul. 20th, 2024

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Peter Soule

This is a critique of the new roof, solar system installation, and follow up customer service. 1. The new roof, installed and guaranteed by Sunrun, has been leaking for over a half year and Sunrun has done nothing about it. 2. I was told that installation of the panels would be facing due South and tilted 20 degrees for optimal performance in Hawaii. The panels were installed due West and tilting 8 degrees, nowhere near the optimum orientation. 3. I have been trying for over two years to get Sunrun to correct the orientation issue with no corrections made. 4. I have been trying over 6 months to fix the leaking roof with no correction being made. 5. Until these issues are resolved, I cannot, in good conscience, recommend Sunrun to anyone looking to install a photovoltaic system. In fact I would recommend you run the other way.

5 months ago

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Reply from Sunrun

Peter, sincere apologies for this experience and we would love the opportunity to make it right. In order to best assist you, please send your address and these concerns to resolutions@sunrun.com, so that we can personally connect you with an Escalations Expert that can help you. Thank you!

Jul. 17th, 2024

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Steven D

If I could give Sunrun "Zero" stars, that is what they deserve. This is the third residence with a Sunrun system. Started with them 2011. They are NOT the same company as far as service as in the past. Most recent system was installed October 2023. Nothing but trouble from the start. Inverter and battery replaced within a month. Battery was programed incorrectly and just exported its contents to the grid each night within 2 hours. Constantly called customer service and just got lip service and mis-information. System has now been completely down for two weeks. Still trying to get someone out. Appointments are scheduled but no one show up. Just given excuses but then told that my case was escalated to priority. Makes no difference. No help from regional or district managers.

5 months ago Edited June 30, 2024

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Reply from Sunrun

Hi Steven, we appreciate you bringing this to our attention. We are deeply saddened to hear that your system has been down for two weeks, and for that, we sincerely apologize. Our team would be more than happy to take a look into this and help resolve your concerns. We will be sending you a private message requesting additional account information so we can confirm your account. Thanks!

Jul. 1st, 2024

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Cynthia Capetillo

I've been a member for 14 years, my system originally costed $54K and I've paid on it all this time. It has been down for 8 months with no repair happening anytime soon. All my efforts to get this system repaired has been in VAIN. THEY ARE THE WORST COMPANY I'VE EVER DEALTH WITH. I now just want out of my lease so I can move forward with another vendor. They claim I still owe $50K after 14 years of payment to get out of my lease for the last six years. NEVER USE SUNRUN. All they every say is it is escalated and for 8 months nothing happens. I am also very concern because I am on a well and must have electricity but where I live Edison can go down regularly and without solar I don't even have water. This situation does not even phase them.

5 months ago

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Reply from Sunrun

Cynthia, we are so sorry to hear that your system has been down for several months and our team wants to do everything on our end to help turn your experience around. After looking into your account, we see that your Escalation Expert, Joe, sent you an email on June 27 with an update on your case. Please respond to his email with any questions you have so he can help you further. Thanks!

Jun. 29th, 2024

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karen kiang Gaithersburg, MD

1 . Poor communication: After waiting for a month for an appointment, Sunrun sent me an email notifying me that someone would arrive on 11/16/23, but nobody showed up. I called them and they said they did not have a work order for that day, even though an email reminder was sent confirming the appointment. So, they set up another appointment for 11/17/23, and no one showed up for that appointment either. 2. Poor management I have had three different case manager for just this one work order of reinstalling five solar panels. 3. Unexpected arrival with late notice

11 months ago

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Reply from Sunrun

Hi Karen, we’re genuinely apologetic for the difficulties you’ve faced. If you could send us an email to resolutions@sunrun.com containing your service address and a summary of the issues you’re dealing with, we’d be happy to help. Your willingness to reach out allows us to explore ways to assist you better. Thanks!

Jan. 2nd, 2024

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Brandon Omaha, NE

5 Stars minus 4 Stars for the number of phone calls. I like the website and ease of use, however they won’t stop calling. They typically call 3 times a day and leave a voicemail. When I finally answered the call I was sent to sales to sell me another solar system. The sales person was informative and helpful, but answering the phone called increased the number of times they call per day and week! It doesn’t end!

11 months ago

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Reply from Sunrun

Thank you for bringing this to our attention, Brandon. We would love the opportunity to make things right and speak to you further on this matter. To best assist you, please send us your address and the details of your interaction to resolutions@sunrun.com, so that we can take steps to resolve your system issues! Thank you!

Jan. 2nd, 2024

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Patty Woody

I have been with sunrun for over 6 years. From the representatives to installers , customer service is great. Always keeping you up to date on your status from the beginning to the end. 😁

6 months ago

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Reply from Sunrun

We're thrilled you had a good experience, Patty! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jun. 22nd, 2024

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Glenn Guinita

The best customer service! They worked around my schedule for the install. Got the job done fast and clean! Luxur Install team were pros! Very happy with my solar highly recommended.

6 months ago

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Reply from Sunrun

We are happy to hear that the Installation was quick and that everything ran smoothly, Glenn! We appreciate you taking the time to share your experience during this process. Thanks!

Jun. 8th, 2024

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kevin ehlers

Think twice about sunrun . They didn’t install the panels flat on the roof . This causes a major problem with pigeons. Two of my grandchildren have gotten very ill from the feces that falls off of my roof. I have contacted them about this problem and their solution is for me to pay to have them come out and put critter guard At my expense. My suggestion is to find another company that’s responsible for their products and quit putting that expense onto the customer.

7 months ago

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Reply from Sunrun

We appreciate you reaching out to us, Kevin. We are so sorry to hear that you are having an issue with pigeons on your panels and our team would like to help find a resolution for you. In order for us to best assist you, please send an email to resolutions@sunrun.com with your service address so we can confirm your account and help you further. Thank you!

May. 22nd, 2024

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Rich Green

The professionalism that everyone showed me and the attention to detail from the beginning to the end they were always there to answer my questions and support me one of the best companies I have ever dealt with..🥳

7 months ago

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Reply from Sunrun

This is awesome, Rich! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for choosing us!

May. 1st, 2024

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Peter Koedyk

My panels are producing what they said they would produce. My electric bill is now about $12 a month! Sunrun delivered on it's promise and a year in, everything is working like it should.

7 months ago

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Reply from Sunrun

Thanks for your review, Peter! We're so happy to hear that you're saving money with solar power. Our goal is to make solar power an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

May. 1st, 2024

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Lancer Kind

All the details are thought about, planned, and explained well in advance. This company really knows what they are doing. They have done a great job getting my family and EV nearly off the grid.

7 months ago

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Reply from Sunrun

This is awesome, Lancer! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 1st, 2024

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selma carballo

Explained throughout what would be expected during installation and ongoing process! Have great customer service that will follow up on whole process and if one has any question are readily available.

7 months ago

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Reply from Sunrun

This is awesome, Selma! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 1st, 2024

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Michael Laflamboise

There is nothing really that I did not dislike about sunrun if I have a problem or something they'll probably be on it before I notice it other than that I was very happy with the talking to the people

7 months ago Edited May 9, 2024

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Reply from Sunrun

We're so happy to hear this, Michael! Thank you for sharing your feedback and being part of the Sunrun family!

May. 1st, 2024

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richard gerweck

It is incredibly simple and very comforting to watch the energy production in real time on the Sunrun website and especially when my system produces enough kWh to sell back to the grid.

7 months ago

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Reply from Sunrun

Thanks for your review, Richard! We're so delighted to hear that you're enjoying the app and saving money with solar. We hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

May. 1st, 2024

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Don Brown

All the contract guarantees were met. I never had an issue during the installation process. The work was done in a timely manner without any issues. A great job by an awesome company.

7 months ago

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Reply from Sunrun

We're thrilled you had a good experience, Don! We really appreciate you taking the time to share your feedback and are happy to hear that the entire process went smoothly for you! Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 1st, 2024

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Gary Schloss

We just had our 2nd SunRun System installed on our home. 8 additional panels, inverter and 2 Tesla Powerwall Batteries. From start to completion of the install the project was a dream.

7 months ago

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Reply from Sunrun

We're thrilled you had a good experience, Gary! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Apr. 30th, 2024

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Andrew Fauver

Very clear explanation of plans and how they work, only took a few weeks from signing till start-up date, install only took one morning, and I’m able to access my energy production info in their app.

8 months ago

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Reply from Sunrun

Thanks for your review, Andrew! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Apr. 8th, 2024

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Steven Spencer, MA

Everything that Sunrun said about solar was right on the money. We haven't had a electric bill since we had solar installed. Plus we also charge our EV with it.

1 year ago

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Reply from Sunrun

Thanks for your review, Steven! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Nov. 8th, 2023

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Van

I've had it now for almost a year, and there's been no problems. The guy that I was working with was always very accessible and willing to answer questions.

1 year ago

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Reply from Sunrun

Thanks for your review, Van! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you are having a good experience with us. Thank you for choosing us as your solar provider!

Nov. 1st, 2023

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Patrick Lombard, IL

Customer Review Video

1 year ago

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Reply from Sunrun

This is awesome, Patrick! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Sep. 20th, 2023

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Wendy Ormont Jack Hemler

The system haa been reliable. In 5 years we had 1 panel or wire go bad and Sunrun fixed it in 3 weeks. We missed a lot of summer production but the process was really smooth and easy. (Amazing is not my comment)

1 year ago

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Reply from Sunrun

Thank you for sharing your story, Wendy. Your feedback helps us continue to improve your solar experience. We're glad to hear your panels were fixed! If you ever need additional help, feel free to reach out to us directly! Thanks for choosing us as your solar provider!

Oct. 4th, 2023

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John Panek Ludlow, MA

It works as promised and has had only one problem in all the years it has been on the roof. The problem was not with the hardware but an oversite by a technician.

1 year ago

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Reply from Sunrun

Thanks for your review, John! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Oct. 3rd, 2023

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Kevin

they just took care of everything all at once, no problem. It was very easy and it's working well. We're very happy with it, and our True Up bill is almost zero.

1 year ago

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Reply from Sunrun

Thanks for your review, Kevin! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Sep. 29th, 2023

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Leslie Santa Barbara, CA

I would give it 5 stars except Sunrun has failed in painting my conduits, which they promised to do almost 2 years ago. I have tried contacting people in many roles there & no one does a thing about it.

1 year ago

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Reply from Sunrun

Thank you for bringing this to our attention, Leslie. We'd be happy to look into this for you and we will be sending you a private message requesting additional account information so that we can assign a Specialist to assist you directly.

Sep. 20th, 2023

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Clarence Palm Springs, CA

Since buying out my lease 9.months ago, there has virtually been no communication with Sunrun which is disconcerting as well as disappointing I can only assume that the system is operating efficiently.

1 year ago

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Reply from Sunrun

Thank you for sharing your story, Clarence. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Sep. 20th, 2023

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Sharon Nelson Palm Desert, CA

I have Sunrun Solar on my house in Redwood City, CA and I would rate my experience with that installation and operations a 5, however, I am now trying to get Sunrun Solar system on my house in Palm Desert, CA and they are taking a long time to get me the site visit report and installation design information that I needs for the HOA approvals.

2 years ago

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Reply from Sunrun

Thank you for sharing your story, Sharon. Your feedback helps us to keep improving your solar experience. We will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your issue. Thanks!

Jun. 30th, 2022

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Vanessa Orlando, FL

The whole process from beginning up to now has been very good. We felt supported and heard anytime we had a question about something. App is easy to use to track data too

2 years ago

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Reply from Sunrun

Thanks for your review, Vanessa! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Jun. 23rd, 2022

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Greg Salt Lake City, UT

My system is producing more than expected and never had an issue. Going solar with SunRun was the best decision I made for my household. Highly recommend!

2 years ago Edited October 25, 2023

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Reply from Sunrun

We're thrilled you had a good experience, Greg! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jun. 16th, 2022

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John

They were very very friendly, they were very thoughtful and very precise at explaining everything. They were hearing done installing in one day. I'm pretty happy.

2 years ago

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Reply from Sunrun

Thanks for your review, John! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

May. 26th, 2022

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Margaret

It's beautiful, it works, and I'm saving money. Very professional. They arrived, they installed it, they cleaned up, and they left. They were wonderful.

2 years ago

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Reply from Sunrun

Thanks for your review, Margaret! We're so delighted to hear that you're saving money with solar. We hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

May. 26th, 2022

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Craig

The people were nice and talked and showed us how to use it. They worked very quickly and were very clean and picked up afterwards. I've had no problem with it.

2 years ago

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Reply from Sunrun

Thanks for your review, Craig! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 26th, 2022

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Marina

It's working out pretty good, it was the right company for me. Whenever I had questions they were able to answer them and take care of my needs. It was easy for me.

2 years ago

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Reply from Sunrun

Thanks for your review, Marina! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 26th, 2022

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Otis

I've always had good experiences and outcomes with customer service. The product is very good quality and it looks great. It is very fast and efficient.

2 years ago

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Reply from Sunrun

Thank you for helping us to create a planet run by the sun!

May. 25th, 2022

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Verified Customer

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Review Source

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Robert

I was really impressed with the workmanship. The whole thing took one day and the craftsman that installed it did a very good job. They have good panels and everything is neat and clean.

2 years ago

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Reply from Sunrun

Thanks for your review, Robert! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 25th, 2022