Sunrun: Read 3,095 User Reviews From Real Homeowners

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Rogelio Bellflower, CA

So let me tell you about Sunrun. They are great when they're trying to get your money, but once you have a problem they pretty much disappear and neglect you. I signed up through Costco. The guy that came was great. He was very knowledgeable. I was sold. One of the things he sold me was a battery which they call a BrightBox. This BrightBox cost me $5,000 and some dollars. For a year and a half I was happy with the equipment and I was telling my friends and family about Sunrun. Well that was before any problems started. Now, back in June, My BrightBox went out. I contacted the company they said they would schedule someone to come out and take a look. OK. So a few weeks later a guy comes out and explains that LG makes the BrightBox and the fuse is blown but LG does not allow them to change a fuse. Instead he'll have to order a new BrightBox and install it in a couple of weeks. A couple of weeks turned into a month. Now, on August 25th a new guy comes out and since I am working from home I told him to go into the garage and do his thing. I come out on my break to see the new battery, but there is no new battery. Same old battery. I call the guy to see what's going and you know what he tells me???? He says, " Oh, your fuse is blown I have to order you a new battery." I say, "No! We know the fuse is blown. You're supposed to install a new battery." He says, " I'll check the work order." Does he ever call back? NO! I call Sunrun, and an hour later an agent takes my info and says someone will call me back within two days. I send customer service an email. To be honest a very upset email. Did anyone ever call me back? NO!!! Did anyone ever email me? NO!!! In short I have a piece of worthless aluminum hanging on my garage wall which I paid $5,000 and some dollars for. Sunrun doesn't care that I've been without it for TWO MONTHS now. If you're interested in solar that's great, but I would not recommend Sunrun as your company.

4 years ago

Reply from Sunrun

Rogelio, We are sorry to hear about this negative experience and would like the opportunity to address any specific concerns you have regarding your system's performance. Please send us a private message with your address and we have a Specialist reach out.

Jan. 29th, 2021

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BillAZ Sun City West, AZ

Our system was installed in May 2019. It didn’t work until August 2019. The investor needed to be replaced. It took 2 months to get it changed out. It took forever to get the investor considering this was a new system. Poor and very slow customer service.

4 years ago

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Bob K. Simi Valley, CA

The rate I am paying is higher than I remember being told initially, and the combination of the two electric bills does not seem like an improvement over my original single bill with SCE.

4 years ago

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Harley Chino Valley, AZ

They didn't install an adequate # of panels, yet we pay as much as others with more panels. Our neighbors with the exact same model home got 2 more panels than we did, they make the same monthly payment and they get bigger refunds from our local power company, but Sunrun said, "Hey you're stuck with your contract"!

4 years ago

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Anonymous Victorville, CA

I live in the high desert. It is very hot here. I think it is worth while. I got the tax refund for it. I did have a problem understanding the instructions and I had to call them. I have liked the service, it is convenient.

4 years ago

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Doug Smith Palm Desert, CA

A customer service oriented company, they’re very good and responsive and always available and follow up. Installation was fine. they did a very good job.

4 years ago

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Glenn Winthrop Harbor, IL

We've got a great rep that keeps us informed of what's going on. Installing the panels went as smooth as it could be. We're looking forward to getting the battery packs with it.

4 years ago

Reply from Sunrun

We're thrilled you had a good experience, Glenn! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jul. 20th, 2024

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Verified Customer

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TFS

disappointed with the gentleman who was our contact person, never returned calls or answered questions when asked...If not for Denim W I would have terminated installation ed

4 years ago

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Kalee Buckeye, AZ

Installation went fine people came out on time and they got it up when they said they were going to. It's almost impossible to get a hold of a real person and have them actually call you back when they say they're going to call you back and if you ever do get them to call you back they don't offer to help and they don't send anybody out to help you they just give you the run around the entire time. The equipment doesn't work the way they say it's going to work and they're not willing to fix it to make it work. I would tell people to not use their company and if I could go back in time and not use their company I would not use their company. I wouldn't get solar at all.

4 years ago

Reply from Sunrun

We would like to apologize for your negative experience with Sunrun. We are saddened to hear that your experience has not been the greatest. We want to make sure we are fixing any service issues promptly. We'd like to learn more about your specific situation and make things right. We will direct message for more information, and so we can also collect your contact information.

Mar. 25th, 2020

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David B

We have had the panels for about four years, and have not had one year go by where the system hasn't under-produced what was promised/estimated, so we have two energy bills for 2-3 months every spring. The other 9-10 months of savings is nice though.

4 years ago

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ktdlr

We have a had a few times where a couple of our panels stop working and when it is addressed, Sunrun doesnt seem to address the issue in a timely manner, we have also asked for credit back for the loss in production when these panels go down and still have not seen any movement from them.

4 years ago

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Dollinger Household

I had a pleasant experience getting the panels up. However, there were huge number of pages and signatures required. I was told that I would receive a check at the end of the year, if I had generated more power than what I used. Well, I have over two hundred dollars in credit. sCE says I did not sign up for the refund and will not be receiving any reimbursement. This is a very negative experience. Sunrun should take care if this right away! Then I'll be able to give an appropriate rating.! ,

4 years ago

Reply from Sunrun

Hello Dollinger H. We're sorry to hear you're having issues with your Utility company, you can call their customer care line and request to speak with their solar department. Feel free to reach out to us as well with any questions.

Mar. 25th, 2020

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Chris Lancaster, PA

The whole situation was run very efficiently. The installation went very well. It's been generating about the amount of power that we thought it would and maybe more.'

4 years ago

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Patrick Buckeye, AZ

They had some issues with the billing and I'm not quite getting the output out of it that I was hoping to but it hasn't been bad. I haven't had any problems with the equipment. I wish it would give me a little more output but no part issues.'

4 years ago

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Verified Customer

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Robert Sun City, AZ

They've always answered the phone. They've been right there whenever we wanted them. No problems whatsoever. The installation process went perfectly. It was very quick.'

4 years ago

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James San Jose, CA

It's been difficult to make additions to the systems. The initial installation process went very well. SunRun should make it a lot easier for customers to add to a current system.'

4 years ago

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Stan

Everything that they said they would do they did, including a yearly cost adjustment when the guaranteed kWh was not met, which SunRun tracks so I do not need to keep score.

5 years ago

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Linda Hemet, CA

Installation went very well and everything was done on time. It met all the expectations. The website is very good and easy to understand and everything works really good.

5 years ago

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Deb Sun City, AZ

SunRun got back to us right away and installed it right away. I have three panels because I thought we would get more from it. It just doesn't seem to have lowered our bills I don't think.

5 years ago

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Marcia Anaheim, CA

we have had no problems with the service once the install was complete. There were some bugs in the process but that was the utility company not following through

5 years ago

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Christopher San Diego, CA

The installation and the crew were top rate and professional in their work they did. We had the installation done by GRID located here in San Diego, CA

5 years ago

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Margaret Phoenix, AZ

Excellent set up, but the company does little follow up to check the efficiency of the system. We were promised significant savings but our actual savings has turned out to be only a couple hundred dollars over the whole year.

5 years ago

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Richard Ramona, CA

I've had excellent service with no problems. It was smooth and efficient. It was done in one day with no trouble. I'm very impressed with the equipment that they installed.

5 years ago

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Ajay San Jose, CA

It's been pretty smooth; no issues. They got it up and running there were there was one issue which they came back pretty quickly and resolved it actually.

5 years ago

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Verified Customer

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Dan

They did a good job, but they did not tell me that I would noy be powering my house, I would be powering the grid. Even in the event of a blackout I would not have access to the power generated by my own panels.

5 years ago

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Rebecca figliozzi

My solor bill now almost 3 years later is just as much as my BGE bill at the start of this. There is no saving for sure . We not told up front that the rate increase each year . Should have stayed with out solor for this rate

5 years ago

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Verified Customer

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Hazen Culley

From start to finish they were excellent. Now that we are getting Kw from the sun our electric bill is noticeably lower. Great decision to go with SunRun.

5 years ago

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Ray Scottsdale, AZ

Seems to be generating the results as promised. Installation was a problem because they weren't working properly and eventually they had to take them all off and install new brackets.

5 years ago

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Verified Customer

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Vuthy

I saw Sun Run was rated one of the highest. The equipment is in my garage. It works very well, there's nothing wrong with it and it saves a lot after all.

5 years ago

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Verified Customer

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Johnny

No complaints with them. They've been good to me. It's kind of confusion trying to figure out how much gas and how much electricity I'm using each month.

5 years ago

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Christopher

I haven't been using the customer service but the one time that I called, the service was good. The installation process went very well. I wish during a power outage, I would be able to use it.

5 years ago

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Aaron Hackett Mukwonago, WI

Over all poor follow through. I was told I would receive assistance in completing rebate paperwork, that did not occur. I was told I would receive a federal tax rebate, found out later it was a tax credit, big difference. I received a call thanking me for recommending a friend and if they installed panels I would receive a $350 bonus. The people I recommended have had panels for a year and I have still not received the bonus after several emails with no response. I will be strongly recommending a different service to friends you inquire about my panels.

5 years ago

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Verified Customer

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Darlene

They could have kept me better informed through the process. Since installing SunRun I've had no electric bill so I think they put in the right size system. The instillation process went fine and there were no issues.

5 years ago

Reply from Sunrun

Your feedback is invaluable to us, and we appreciate you taking the time to share your story with others. We are thrilled to hear that you have had no electric bill since having solar installed on your home. Having you as part of the Sunrun family brings us immense joy. Thanks so much!

Sep. 29th, 2023

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Sunrunning away with my money Simpsonville, SC

App is glitchy. Had to jump through a lot of hoops to get my savings analysis, probably because they know I'm losing money. When I finally got the analysis, I saw I was essentially losing an average of $50 a month leasing solar panels from Sunrun. I have emailed and called and left a voicemail to discuss these results and someone coming to check my system for maximum effectiveness, but have received no reply. That is why I rate this company poorly.

5 years ago

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Verified Customer

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The Timmons Family

Always got back to me quickly in the sales process. And the installation was flawless, I world never even have known they were there working for 3 days.

5 years ago

Reply from Sunrun

Hello Timmons Fam! Thank you for leaving this great review, we loved to hear your installation was a great experience, e will pass along this great review to your installation team! Once more thank you!

May. 4th, 2019

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David Van Nuys, CA

Installation was great. They were very efficient and clean and the product looks really nice. The customer service is always able to answer any questions I have.

5 years ago

Reply from Sunrun

Wow, David, we can only imagine how great your system looks on your new home! Let's create a planet run by the sun.

May. 4th, 2019

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Betty Phoenix, AZ

They kept us informed every step along the way. It went smoothly, they showed up the day they were supped to and were done within six hours. I think it is good quality.

5 years ago

Reply from Sunrun

Thank you for sharing this wonderful review with us Betty, we love to see that your experience overall was great. Let's power forward and create a planet run by the sun.

May. 4th, 2019

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Clarence Los Angeles, CA

The installation process went really well. After installation, I talked to the salesman and I was told they charged me a surcharge every month and I think should let the public know about that beforehand.

5 years ago

Reply from Sunrun

That's what we love to hear, THAT YOUR INSTALLATION WA A GREAT EXPERIENCE! We will make sure we provide the feedback to the sales representative, thank you for bringing this to our attention. Let's create a planet run by the sun.

May. 4th, 2019

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Jquane Buckeye, AZ

It is a good company and they have better options. The equipment was installed very fast and it does exactly what they said it would do. They know their product.

5 years ago

Reply from Sunrun

Hello, thank you for your kind words. We love to see that you were offered a variety of product options and you were able to find the one that fit your needs. Your time is valuable we want to make sure everything is done in a timely manner. Let's create a planet run by the sun.

May. 4th, 2019

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Bruce Fresno, CA

They offer value for my money even though I don't think I have enough panels to radically cover the electricity I use. Customer service was overall quite good, though sometimes they are a little awkward to deal with.

5 years ago

Reply from Sunrun

We love to hear that you see the value for your money, helping customer's save is a plus. We love to see that you are helping us create a planet run by the sun. If you are using more energy we can always look at reanalyzing your usage and determine if you need a second system. Feel free to reach out to Customer Care, we want to make sure we address your concerns.

May. 4th, 2019

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William L. Pegg Jr., Esquire

Billing practices very bad. Unable to set up automatic payment through credit card. I have to pay $7.50 a month for paper Billings. I do not permit direct access to my bank accounts. This for reasons of overall security.

5 years ago

Reply from Sunrun

We offer a discount for making your monthly payments using autopayment because of the additional resources needed to process checks every month. If we didn't have auto-payment processing 80,000 checks manually would be very expensive and time-consuming. You are not required to sign up for automatic payments. However, you will see the ACH opt-out adjustment $ 7.50 on your solar bills each month. If you change your mind, you can sign up for automatic payments using your checking or savings account on the customer website or by calling this number.

Apr. 2nd, 2019

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Barry Moren

No problems but after being a good customer for many years plus referrals,l am a offended by your emails when I am late with my payments. Your tone needs to be less confrontational.

5 years ago

Reply from Sunrun

We aim to make going solar as easy as possible, the same thing goes with our referral program. Congrats on going solar with Sunrun, and thank you for helping us create a planet run by the sun

Apr. 15th, 2019

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Anonymous Kapolei, HI

The customer support was responsive. The installation went pretty smooth. We got all of the solar panels including the battery and we got it there in reasonable time so we are happy about that.

5 years ago

Reply from Sunrun

What a great experience! Everything was installed as expected, and you are a satisfied customer, welcome to the Sunrun family!

Apr. 15th, 2019

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Dale Henderson, NV

The customer service gets back to me all the time. The installation team cleans up after themselves. They have great sales people and the customer service is outstanding.

5 years ago

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Richard and Anne King

We were very impressed with their contact with us when we needed to ask so many questions and with the people they had working for them that actually did the job.

5 years ago

Reply from Sunrun

Hello Richard and Anne K. Thank you for taking the time to leave this wonderful review, please let us know if you have any more questions. We are delighted to hear about your marvelous experience. Let's create a planet run by the sun.

Apr. 15th, 2019

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Nikola Yonkers, NY

I feel I was misled on how sun run works and I am constantly paying two bills for electrical, so it's not worth it. The equipment is working but it's not working at max capacity as promised. They put me into a contract to lease their equipment and guarantee me at installation a reduced bills to only one payment but I am still making another payment.

5 years ago

Reply from Sunrun

Hello Nikola, we are so sorry to hear about your experience this is not the Sunrun norm. Keep in mind that the size of your utility bill is based on your usage. If your bill is higher than last year, you may be using more power than last year. Since your Sunrun rate is lower than that of your utility, that means you'd be paying even more for your current usage without solar. In other words, you're still saving.

Mar. 21st, 2019

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Ronald

Everything seems to be working fine. I haven't had to pay any additional with the electric company. Installation went pretty good and they have answered all my questions.

5 years ago

Reply from Sunrun

Hello Ronald, we are happy to hear about your experience with us. We are delighted to see you are happy and have had all your questions answered promptly. Welcome to the Sunrun family, let's create a planet run by the sun!

Apr. 15th, 2019

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Kevin

I liked the salesman that sold me the product. The installation process was fine and they were professional about it. I haven't had a problem with the equipment, it has worked the way it is supposed to. They were supposed to perform an analysis or me and they haven't and I have been waiting since last October. I was not happy with the year, I felt I had paid more than I should have. My electric bill was more than it would have been without solar.

5 years ago

Reply from Sunrun

Hello Kevin, we are sorry to hear that we dropped the ball with your savings analysis. We want to take the chance to turn this around, we want to show you that you made the correct choice by going solar. Our kilowatt rate is lower than the Utility's so you are saving! Feel free to private message us your contact information.

Mar. 19th, 2019

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Ike Hollomon Fresno, CA

Quantified Info at point of sale, Great Installation service both in Communication and Installation. Great and positive follow though in final closeout of job done.

5 years ago

Reply from Sunrun

Hello Ike, great to hear that you are happy, and had a great install. Thank you for taking the time to leave us this great review! Let' create a planet run by the sun!

Mar. 11th, 2019

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Greg Hardacker

product is great, service, not so much. No one ever answered any questions and when our service went down, we were ignored for at least a week. than found out that a software update was all that was needed, and that could have been done remotely.

5 years ago

Reply from Sunrun

We are sorry to hear that your questions were not answered. We want to take the time to do so, please private message us your questions and we can address them ASAP. We love to hear that you are on the other hand happy with the product!

Feb. 21st, 2019

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