Sunrun: Read 3,922 User Reviews From Real Homeowners

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Verified Customer

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Shirley

The customer service response was satisfactory, although not always to my liking. The installation process was good, not very quick but done to my satisfaction. Currently waiting for someone to come check my solar panels due to communication issues. Hoping for a resolution soon.

2 years ago

Reply from Sunrun

Thank you for sharing your story, Shirley. Your feedback helps us continue to improve your solar experience and we are so sorry that the installation took longer than expected. Our team would be happy to get a technician out to your property to look at the communication of your panels. Please email resolutions@sunrun.com with your service address so we can confirm your account. Thank you!

May. 8th, 2024

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Verified Customer

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Anonymous

The product is responsive and to the point, but had defects in some components initially. After replacement, it has been running smoothly. There were no major issues, and I appreciate the assistance provided.

2 years ago

Reply from Sunrun

We're thrilled to hear that your system has been working great after you got the replacement part needed. We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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Richard

I appreciate the effort in following up, but I encountered a small issue this year in my garage. There was a minor leak, possibly due to a screw, causing some dripping. Overall, the service was satisfactory.

2 years ago

Reply from Sunrun

Richard, we appreciate you bringing this to our attention. We are so sorry to hear that you have a minor leak in your roof and our team would be happy to look into this further for you. In order for us to best assist, please send a message to resolutions@sunrun.com with your service address so we can confirm your account and get you in touch with one of our Escalation Experts. Thanks!

May. 8th, 2024

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Verified Customer

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Mildred

I had a very good experience with the service. Everything went smoothly and quickly, with the job completed in just one day. The workers were very tidy and efficient. I didn't encounter any issues at all.

2 years ago

Reply from Sunrun

Mildred, it brings us immense joy to hear that you had such a great experience and that your Installation was seamless. Thank you for taking the time to share your experience with others. Thank you for helping us to create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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Steve

My experience with the representative was very positive, as he was efficient and professional. Although I can't recall his name, I believe it was Craig. The process was quick and smooth, with no issues encountered. The service provided was exactly as promised, making it a good overall experience.

2 years ago Edited January 10, 2024

Reply from Sunrun

Thank you for sharing your feedback, Steve! We are thrilled to hear that your representative, Craig, was attentive and was able to help answer your questions. Thanks for helping us create a planet run by the sun!

Jan. 10th, 2024

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Verified Customer

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Donald

The technicians were able to quickly identify and fix the problem with our system, which turned out to be a faulty wire. They efficiently resolved the issue by using an alternate wire, and our system has been functioning perfectly ever since. The installation process for SunRun went smoothly, and I am satisfied with the outcome. Overall, I am pleased with the service provided by the technicians and the performance of the system.

2 years ago Edited January 10, 2024

Reply from Sunrun

We are thrilled to hear that we were able to repair your system, Donald! We're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Jan. 10th, 2024

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Verified Customer

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Linda Schenectady, NY

I am very happy with my decision to go solar. My summer bills are nominal. The only thing that I am not happy with is Sunrun no longer operates in New York for new customers. I found that out when I recommended my neighbor.

2 years ago

Reply from Sunrun

Thanks for your review, Linda! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thank you for helping us create a planet run by the sun and for sharing your feedback, your feedback helps us to continue to improve our services.

Jan. 3rd, 2024

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Verified Customer

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Luis Los Angeles, CA

I received the best Service from Sunrun. I am satisfied with everything. Though the processing took a long time due to City securing permit to Southern Cal Edison requirements.

2 years ago

Reply from Sunrun

Thank you for sharing your story, Luis! Your feedback helps us continue to improve your solar experience. We are delighted to hear that you've had a great experience with us! Thanks for being apart of our Sunrun family!

Nov. 8th, 2023

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Verified Customer

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Donna New York, NY

I love the money that I save each month, especially in the summer months. I am unsure if all of the rain and clouds have really affected the production of power, but the last 2 months my bill has increased.

2 years ago

Reply from Sunrun

This is fantastic to hear, Donna! We are thrilled to hear that you are enjoying the benefits of going solar. We appreciate your decision to choose sustainable energy and are here to support you every step of the way.

Nov. 8th, 2023

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Verified Customer

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James Nipomo, CA

The ONLY reason i recommend Sunrun is because of Auston A. Whenever I have an issue he is the only one I can count on to follow through. I have dealt with service reps & project managers and they always promise but failed to deliver.

2 years ago

Reply from Sunrun

We are so happy to hear that your representative, Auston, played such a crucial role in guiding you through your solar experience. Your feedback is invaluable to us, and we appreciate you taking the time to share your story with others. Having you as part of the Sunrun family brings us immense joy. Thanks so much, James!

Nov. 1st, 2023

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Verified Customer

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Francis

It hasn't given any issues. I'm on a test run right now billing has stopped until December, I wasn't giving a fair understanding of what the billing was all about, and I was billed so high. They want to see what the usage is and get back to me.

2 years ago

Reply from Sunrun

Thank you for sharing your story, Francis. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Oct. 24th, 2023

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Verified Customer

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Donald

Service is good. We did have a problem initially when half of the solar panels were found to not be connected to the system. It took a long time to get that repaired. But otherwise, the service has been good. Once it got working, it did generate a lot of electricity and savings for us.

2 years ago

Reply from Sunrun

Thanks for your review, Donald! We're so happy to hear that your concerns were resolved and your not saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Oct. 24th, 2023

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Verified Customer

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Lozarim

My salesperson was really good. I don't have any issues with them. I had a similar solar system in San Diego, California and they were easily 5000 more, for the same amount of panels.

2 years ago

Reply from Sunrun

Thanks for your review, Lozarim! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Oct. 24th, 2023

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Verified Customer

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James New York, NY

If I completed this survey 12 months ago, I would have given 5 stars across the board. But this year I started to receive bill from my utility company because my system wasn’t covering 100% my power needs. When I contacted Sunrun customer service, they were unable so satisfactorily address my needs. As a result, I feel as if the original sales representative who signed me up didn’t explain the contract properly. I’m not saying I was intentionally misled, but certain important facts weren’t properly explained.

2 years ago

Reply from Sunrun

Thank you for bringing this to our attention, James! Monthly savings will vary depending on your usage, but we would be more than happy to take a closer look at this for you to ensure that you are enjoying the full benefits of going solar. Be on the lookout for a private message from us, requesting additional account information so that we can get a Specialist personally assigned to your case.

Oct. 3rd, 2023

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Verified Customer

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Patricia

Originally I was really happy with the representative and the information she gave me about their results and what they provided. I haven't heard from them since I got the solar panel. Our electric bill has been reduced tremendously. The installer was rude, unprofessional, and inappropriate, and was not patient with my questions.

2 years ago

Reply from Sunrun

Thank you for sharing your story, Patricia. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to escalate this immediately and look into this further for you. Thank you for choosing us as your solar provider!

Sep. 29th, 2023

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Verified Customer

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Sharleen

You monitor it and if there's a problem, you contact me to let me know that you need to come out and service my system. So far it has been a problem free for me and my electrical bill has gone way down.

2 years ago

Reply from Sunrun

Sharleen, we wanted to express our sincere thanks for your review! It brings us immense joy to learn that solar is making a positive impact on your savings. Thank you so much for going solar with us!

Sep. 29th, 2023

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Verified Customer

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Robert

It's performed very well, the amount of panels that the gentleman recommended when we installed them. The most I've ever paid for electricity at the end of the year has been $100 for the year.

2 years ago

Reply from Sunrun

Thanks for your review, Robert! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Sep. 29th, 2023

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Verified Customer

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Christine Schaumburg, IL

I wish I had down sized my energy expectations. After my husband died last spring and his ventilator, oxygen tanks, compresser power chair lift and bed etc etc were returned to the VA my electric bills have become nonexistent even using the AC most days. I feel that will continue after AC ends but I’ll still pay the full payment for my solar panels to Sun Run. Every bill is one less discretionary money as my income has changed down by 75%.

2 years ago

Reply from Sunrun

Thank you for reaching out to us, Christine! We would love to discuss this further and will be sending you a private message requesting additional account information.

Sep. 7th, 2023

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Verified Customer

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Richard Lybarger Tucson, AZ

Easy process throughout the entire experience. The representatives on Sunrun were friendly, knowledgeable, and very active in keeping me informed on everything leading up to and after the installation.

3 years ago

Reply from Sunrun

Your review brightened our day, Richard! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Jun. 30th, 2022

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Verified Customer

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Linda Richardson Colorado Springs, CO

So far I thought the hookup to the utility company was only $5/mo. It's been running $15/mo. I also put in a request to check connections due to lights flickering. One guy came out, tightened the electrical panel. Happened again. I called, was given a case number and then no follow up. Thankfully it stopped, but happened in 3 rooms. Still, no call and no follow up.

3 years ago

Reply from Sunrun

Oh no, Linda! We're so sorry to hear this and we definitely want the chance to turn your experience around. We will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your issue.

Jun. 30th, 2022

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Verified Customer

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Michael ODONNELL Tucson, AZ

since first dealing with Sunrun, I have been impressed and have had no reason to feel that I have made a mistake. They have done a very good job at delivering on their promises.

3 years ago

Reply from Sunrun

Thanks for your review, Michael! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jun. 23rd, 2022

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Verified Customer

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Bob Schneider Bakersfield, CA

Sunrun responded to my request to bring my system to 100% capacity for solar electrical generation quickly and effectively. The options for lease/buy were reasonable and competitive.

3 years ago

Reply from Sunrun

Bob, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!

Jun. 16th, 2022

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Verified Customer

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Cynthia Mccabe

Easy, efficient, affordable, good communication

3 years ago Edited January 10, 2024

Reply from Sunrun

Thanks for the review, Cynthia! We're delighted to hear you had a good experience with us, but we're sorry there was an issue with your install. We're happy to hear it was resolved quickly!

Jun. 16th, 2022

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Verified Customer

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Janet A. Hill Riverside, CA

Sunrun, are not conniving, manipulating, money robbing liars. Who I appreciate their constant communications with me; letting me know every step of the way, what's going on with me as a customer.

3 years ago

Reply from Sunrun

Thanks for your review, Janet! We're so happy you've had a good experience! Thank you for going solar with us!

Jun. 16th, 2022

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Verified Customer

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RUSTAM ALI Hayward, CA

They have been providing us with a great service so far the system is running properly without any difficulties since they have installed my panels I have been getting enough energy for my property I would say that I'm satisfied with the service I have been provided by Sun Run .

3 years ago

Reply from Sunrun

We're thrilled you had a good experience, Rustam! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jun. 16th, 2022

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Verified Customer

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Anonymous

I did have a very large bill and I wish customer service would have been a little bit more clear. I have no complaints with the equipment. The value for your money is good. I have solar and I'm pleased, it has been good.

3 years ago

Reply from Sunrun

Thanks for your review! Savings will vary widely based on your usage and location. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thanks for helping us create a planet run by the sun!

May. 27th, 2022

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Verified Customer

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Yehuda

The installation process went smoothly. There is very good customer service, they were there when I needed them to answer my questions and they were patient with me when I didn't understand.

3 years ago

Reply from Sunrun

This is awesome, Yehuda! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 27th, 2022

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Verified Customer

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Juana

Returned my call when there was an error or when there was any problem. They were polite and really helpful with any questions that I had. It is working very well right now and the whole process of installation went well.

3 years ago

Reply from Sunrun

Thanks for your review, Juana! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

May. 27th, 2022

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Verified Customer

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Miguel

They were great representatives, great teamwork, great communication skills. Install went awesome, it went great. They came in they did awesome work. Good equipment good quality.

3 years ago

Reply from Sunrun

Thanks for your review, Miguel! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 26th, 2022

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Verified Customer

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Michael

It is the most clean, it's nice, it's finished off real well professionally installed. They have a lady there named Nora who really treated me good and walked me through all the procedures very well.

3 years ago

Reply from Sunrun

Thanks for your review, Michael! We hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

May. 26th, 2022

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Verified Customer

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Kevin

This is a good company. The customer representative was outstanding. Very smooth, everybody was was on point and did a good job. It's the top quality of materials and the backup battery we had is excellent.

3 years ago

Reply from Sunrun

This is awesome, Kevin! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 26th, 2022

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Verified Customer

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Frank

They have always been there for us. They fixed my inverter, in fact they had to put a new inverter in when it went out because we are leasing it, so so far what they have been doing satisfies me. The installation was a win.

3 years ago

Reply from Sunrun

We're thrilled you had a good experience, Frank! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 26th, 2022

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Verified Customer

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James

Some of the outside trim was scratched during the installation. I think they should be more careful on the installation when they put it in. Other than that install went well, very good. Customer service is very attentive, detail oriented.

3 years ago

Reply from Sunrun

Thanks for the review, James! We're delighted to hear you had a good experience with us, but we're sorry there was an issue with your install. Thank you for bringing it to our attention!

May. 26th, 2022

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Verified Customer

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Donald

Installation was uneventful, they were gone in one day. They put forty five panels up. They were very professional. They were very organized, they were timely. And all have very good people skills.

3 years ago

Reply from Sunrun

We're thrilled you had a good experience, Donald! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 26th, 2022

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Verified Customer

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David

I have very good communication with Jasmine at grid alternatives. And the service is very good. It covers most of my utility usage. Very smooth. They answer my questions and stay in touch with me.

3 years ago

Reply from Sunrun

This is awesome, David! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 26th, 2022

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Verified Customer

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Joe

We've had a little bit of a trouble with service but not much, everything's fine. Install went super well, I was totally amazed how quickly those boys got it done. We're just happy with everything.

3 years ago

Reply from Sunrun

We're thrilled you had a good experience, Joe! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 26th, 2022

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Verified Customer

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Gary

It's very clean looking and very efficient. I like their customer service as well. The installation process was very simple, one day it was done. I am completely satisfied and pleased with them.

3 years ago

Reply from Sunrun

Thanks for your review, Gary! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 25th, 2022

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Verified Customer

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Nathan

During the process, everybody got back to me very quickly and had the answers I needed. The product is performing as I expected it to. The team showed up on time and finished very quickly taking care of landscaping. The installation was great.

3 years ago

Reply from Sunrun

We're thrilled you had a good experience, Nathan! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 25th, 2022

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Verified Customer

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Shelley

I've had no problems with them. They installed it in a timely fashion and they're just good to work with. The product seems to be working just fine. It all went pretty effortlessly.

3 years ago

Reply from Sunrun

We're thrilled you had a good experience, Shelley! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 25th, 2022

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Verified Customer

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Shawn

I have had no problems with them. It was a very good experience. I would refer them to anybody else. This is one of the greatest things that I have done, it helps the environment and also helps the consumer to save money.

3 years ago

Reply from Sunrun

Thanks for your review, Shawn! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

May. 25th, 2022

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Verified Customer

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Normand

I chose them because they seem to be more professional. The installation process took a little bit longer than I had expected but it went well. It went smoothly and everything was running in one day.

3 years ago

Reply from Sunrun

Your review brightened our day, Normand! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

May. 25th, 2022

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Verified Customer

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Michael

They took care of everything, they secured the approval and got the permits and everything and it went seamlessly. Everything's working just fine and my electric bill went to zero. The installation process went fine.

3 years ago

Reply from Sunrun

We're thrilled you had a good experience, Michael! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 25th, 2022

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Verified Customer

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Robert

The one salesman never called me back which was frustrating but the company is very good. Everything is working out well so I'm very happy with myself that I made a good decision and I am happy with the company.

3 years ago

Reply from Sunrun

We're thrilled you had a good experience, Robert! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 25th, 2022

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Verified Customer

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Paul

Every Time I've called I've gotten an immediate answer and the problem fixed. It's been quite a few years now and I have never had a problem with it. It went smooth as it can be.

3 years ago

Reply from Sunrun

This is awesome, Paul! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 25th, 2022

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Verified Customer

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Paul Huber Las Vegas, NV

My power system is excellent. Does everything I expect from it. SunRun service is at fault. When I talk to Representatives, they are always pleasant and seem to have concern over my issues. But it end there. I get referred to other departments or to subcontractors who just done close back with me. I call SunRun back to follow up and nice sounding people commit to getting the work done, but it never happens.

5 years ago

Reply from Sunrun

Thank you for your communication in regards to the experience you've encountered. We've saddened to see that this has not been since you're having system issues and you're not able to save. We can certainly address this issue and reach out to you for more details. We'd like to turn this experience around this is not the Sunrun norm.

Jul. 6th, 2020

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Verified Customer

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Michael Fairfield, CA

I didn’t have to spent a lot of money to have a solar put on my house with the offer that was presented. Everything has worked out according to plan. Everything is good: customer service, installation, and equipment.

5 years ago

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Verified Customer

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Jerome Stockton, CA

There is always room for improvement. The equipment is good and my panels are getting a lot of sun and making my energy stay low. One thing I would note is that Sun Run didn’t say up front that your bill will go up every year. They might want to really put that out up front when they are promoting or selling because we didn’t know until I called about it and they said it was in the contract. Also if you sell the house and they new owners don’t want solar the previous owners are still liable for the solar. Those are two negatives I have with Sun Run. Just be up front with your customers.

5 years ago

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Verified Customer

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Fred Apple Valley, CA

We shop at Costco and we found the company there and we went with them because we wanted the best company. They answered all out questions. It has gone quickly and we’ve had no problems.

5 years ago

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Verified Customer

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Patrica Arroyo Grande, CA

Installation was good. I'm starting to pay for electricity again and I don't know if it's because panels are dirty and need to be cleaned. I'm not getting any response back from you people. I was told my bill would go down. I don't think I'm getting the proper information.

5 years ago

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Verified Customer

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John Las Vegas, NV

Installation was fast. They were in and out of here in two and a half hours. If you do nont do a direct pull out of a bank account or credit card they charge you the $75 processing fee which is a joke.

5 years ago

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