Sunrun: Read 3,582 User Reviews From Real Homeowners

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Verified Customer

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Abert Kia

All communications and/or encounters with Sunrun reps have been cordial and professional. I chose to delay my review pending satisfactory delivery of the promised 6mos. savings.

10 months ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family, Albert! If there is anything we can do to get a 5-star review, please do not hesitate to reach out so we can assist you!

Jan. 28th, 2025

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Verified Customer

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Chris Pournaras

FAST AND EASY. Everything up and running in 2ish months, and this was during the Christmas holidays. I'm very happy with my experience so far.

10 months ago

Reply from Sunrun

We're thrilled you had a good experience, Chris! We really appreciate you taking the time to share your feedback and are thrilled to hear you've had such a great experience. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jan. 21st, 2025

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Verified Customer

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Walter Funk

Sunrun did everything we expected and were told they would do. The system works flawlessly and I would recommend them 100%.

11 months ago

Reply from Sunrun

Thanks so much for sharing, Walter! We're so glad to hear that you're loving your system. It's wonderful to see our customers enjoying the benefits of clean energy! If you ever need anything, feel free to reach out. Thanks!

Jan. 17th, 2025

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Verified Customer

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Carmelita Kasilag

Professionalism of the SunRun team. Completed the installation of 25 solar panels in a timely manner. Everyone was friendly.

11 months ago

Reply from Sunrun

Thank you for taking the time to share your experience with us, Carmelita! We’re thrilled that you had a smooth and seamless process during your installation. Your satisfaction is our top priority and we’re here for you whenever you need us. Thanks again for choosing Sunrun as your solar provider.

Jan. 17th, 2025

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Verified Customer

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Bridget S

11 months ago

Reply from Sunrun

Thanks for your review, Bridget! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jan. 11th, 2025

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Verified Customer

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Farookh Moogat

The team is very responsive when there is any issue. I have worked with Peter Posert and he has been very responsible and responsive.

11 months ago

Reply from Sunrun

Thanks for your review, Farookh! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jan. 8th, 2025

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Verified Customer

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Amanda Lewis

Sunrun worked with me to get my roof replaced, solar panels installed, and inspections completed. Smooth process and helpful people!

11 months ago

Reply from Sunrun

This is great, Amanda! We are so happy to hear that we were able to help with your roof replacement and help make this process seamless for you. Thanks!

Jan. 4th, 2025

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Verified Customer

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Lydia A Avina

Happy customer since 2023. Tom was our associate and is very knowledgeable and answered all our questions. We highly recommend Sunrun.

11 months ago

Reply from Sunrun

Lydia, big thanks for sharing this with us! We’re overjoyed to hear that Tom was attentive and could answer your questions. Your engagement contributes significantly to our mission of creating a planet run by the sun

Jan. 3rd, 2025

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Verified Customer

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Marina Koulbitskaya

It is very good company, we have solar for 8 years and didn’t have any problems, hope to have same with second part of out installation.

11 months ago

Reply from Sunrun

Marina, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you are having a good experience, while helping us create a planet run by the sun for 8 years!

Dec. 23rd, 2024

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Woody Culpepper II

6 months ago

Reply from Sunrun

Thank you for sharing your experience, Woody! We're thrilled to hear that you had a seamless installation process and that you're satisfied with our service. If you ever need anything in the future, please don't hesitate to reach out. Thanks!

May. 24th, 2025

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Vanessa Gazeley Long Beach, CA

To be honest, I wouldn’t have chosen Sunrun if Anna hadn’t been there. Her professionalism, knowledge, and genuine care made all the difference. She earned our trust, and that’s what ultimately led us to move forward.

8 months ago

Reply from Sunrun

We're thrilled you had a good experience, Vanessa! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Apr. 25th, 2025

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Verified Customer

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Deborah Sifuentes

I love my solar panels I never have power outages I haven’t had an electric bill only thing I have is 1 low pmt to sun run solar is the way to go !!

1 year ago

Reply from Sunrun

Thanks for your review, Deborah! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Dec. 23rd, 2024

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Verified Customer

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Mimi Emery

It was slow at first, but I made a call to Maria and then thin things started to happen. When all is said and done sunrun is great. I have now gone green.

1 year ago

Reply from Sunrun

Mimi, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Dec. 23rd, 2024

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Verified Customer

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Sabrina Baca

It took almost 4 years but my meter is running in reverse now which is a good sign. Just have patience. It has to run its course. Hopefully now it will start getting credits

1 year ago

Reply from Sunrun

Sabrina, thank you for sharing your feedback with us and we are happy to hear this! Thank you for helping us create a planet run by the Sun and for choosing us as your solar provider !

Dec. 18th, 2024

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Verified Customer

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Jeffrey Kirton

We enjoyed every part of the process especially your kind and professional installers. And you made every adjustment after installation until we were satisfied!!!!

1 year ago

Reply from Sunrun

Jeffrey, your positive feedback fills us with so much joy! We’re absolutely thrilled to hear that your experience was seamless. Your support fuels our mission to promote solar energy and create a sustainable future. Thank you for being an integral part of our journey!

Dec. 17th, 2024

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Verified Customer

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Micah Patton

Communication throughout the entire process was amazing and the company sales rep Devon was exceptional making sure we understood everything and that the project was on track

1 year ago

Reply from Sunrun

We are so happy to hear that your representative, Micah, played such a crucial role in guiding you through your solar experience. Your feedback is invaluable to us, and we appreciate you taking the time to share your story with others. Having you as part of the Sunrun family brings us immense joy.

Dec. 17th, 2024

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Verified Customer

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Jyoti Drummond

Great solar experience with pricing, solar w battery backup and installation and even painting the pipes the color of the house so everything looks nice. Highly recommend!

1 year ago

Reply from Sunrun

Hi Jyoti, we're thrilled you had a good experience! We appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Dec. 13th, 2024

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Verified Customer

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Christopher Kobel

The product (panels, battery, controller) works as advertised, the installation was relatively pain-free, and the customer service has been responsive.

1 year ago

Reply from Sunrun

Thank you for sharing your experience, Christopher! We're thrilled to hear that you had a seamless installation process and that you're satisfied with our service. If you ever need anything in the future, please don't hesitate to reach out. Thanks!

Dec. 12th, 2024

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Verified Customer

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Frank Kerkemeyer

The installation process was seamless and was executed as explained. Have been using the system for 6 months and it is performing as designed. We are very happy with it.

1 year ago

Reply from Sunrun

Frank, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience with the services we provide. Thank you for helping us create a planet run by the sun!

Dec. 6th, 2024

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Verified Customer

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Travis Kupau

The process was easy and SunRun handles all the paperwork, which is a plus. Everyone we worked with was great and always kept us in the loop with each step.

1 year ago Edited November 20, 2024

Reply from Sunrun

Your review brightened our day, Travis! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Nov. 21st, 2024

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Verified Customer

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Amy Alderson

Installation was completely taken care of by our team, and our energy bills are now a tiny fraction of what they used to be. Our experience with Sunrun has been excellent!

1 year ago

Reply from Sunrun

Thanks for your review, Amy! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Nov. 21st, 2024

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Verified Customer

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Gerald Wilk

The system is working well. The installation went quickly and the people I’ve dealt with along the way have all been very helpful and knowledgeable.

1 year ago

Reply from Sunrun

Gerald, thank you immensely for taking the time to share your wonderful experience with us! It brings is immense joy to know that your journey was flawless. Your support means the world to us as we strive to create a planet run by the sun. Thank you for being part of our mission

Nov. 21st, 2024

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Verified Customer

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Traci Sheppard

I haven't decided if I will get solar yet but Sunrun has been very informative and professional. They have been available to give me a quote and answer all of my questions.

1 year ago

Reply from Sunrun

Hey Traci! We truly appreciate you taking the time to share your positive experience with us. We are thrilled to hear that our representatives were able to provide you with a quote and answer all of your questions. Please feel free to reach out if you have any questions!

Nov. 21st, 2024

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Verified Customer

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Amie Sykes

Sunrun is a reliable, responsible company. The process of going solar takes time, but you will not regret it. It has helped me save a great deal of money.

1 year ago

Reply from Sunrun

Thanks for your review, Amie! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Nov. 21st, 2024

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Verified Customer

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Jose Cortez

Precise information given in a timely matter. Zero sales pressure. Flexibility of personal schedule during call times. Overall amazing Customer Service

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Jose! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Nov. 19th, 2024

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Verified Customer

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Michael Ingram

The solar experience was smooth, the panel installation process went well, and the panels themselves work great. I wish there was a bit more transparency in the payment structure.

1 year ago

Reply from Sunrun

Thank you for sharing your positive experience with us, Michael! We're delighted to hear that our team was there to ensure this was a smooth and seamless process for you! Thank you!

Nov. 15th, 2024

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Verified Customer

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Dan Cordle

Mathias and his team were amazing. Very thorough of the whole process. Very personable unlike most sales teams. Constant communication. Great experience so far. Thank you

1 year ago

Reply from Sunrun

We're thrilled you are having a good experience, Dan! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Nov. 13th, 2024

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Verified Customer

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Michael Walkup

Responded quickly to my inquiries and gave me options for installation. System up and running as advertised and they responded quickly when some birds took out some wiring.

1 year ago

Reply from Sunrun

Thanks for your review, Michael! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Oct. 31st, 2024

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Verified Customer

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Edward Starz

I had a very good meeting with Derek. They worked out a great deal for me and everyone was very professional when they did the site survey and working up my quote!

1 year ago

Reply from Sunrun

Thanks for your review, Edward! We're so happy to hear that you are having a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Oct. 30th, 2024

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Verified Customer

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Jennifer

The service itself Is great. My only disappointment is that they didn’t install enough panels and when I called to ask them to install more, they told me that they couldn’t because of state rules.

1 year ago

Reply from Sunrun

Thank you for sharing your experience, Jennifer. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Oct. 15th, 2024

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Verified Customer

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Anonymous

I had a smooth installation process at home, but my experience with SunRun's customer service afterward has been disappointing. I wish they would focus more on supporting customers after the sale. It's frustrating not knowing when someone will address my concerns.

1 year ago

Reply from Sunrun

We are so sorry for this experience and we want to help resolve your concerns. Please send us an email at resolutions@sunrun.com with your name, concerns and service address so we can assist you. Thank you!

Oct. 11th, 2024

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Verified Customer

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Frank

I had a good experience with the installation process; it went smoothly and I was satisfied with the outcome. However, the follow-up management could use improvement, as it seemed to be the source of any issues I encountered. Overall, I'm happy with the service but there's room for enhancement in communication.

1 year ago

Reply from Sunrun

Thank you for sharing your experience, Frank. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Oct. 11th, 2024

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Verified Customer

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Calvin

I had a good installation experience, but the follow-up management was lacking. I tried reaching out for support, but no one answered, which was frustrating. Overall, the installation went well, but the communication could definitely improve.

1 year ago

Reply from Sunrun

Thank you for sharing your your experience, Calvin. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Oct. 11th, 2024

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Verified Customer

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Jose

The service is still in progress, but overall, everything feels smooth and fine. I appreciate the lack of installation hassle, making it easy to use. While there are some uncertainties, I feel confident that things are on track. I'm looking forward to seeing the final outcome!

1 year ago

Reply from Sunrun

Hi there, Jose! We are so sorry to hear that it's taking longer than expected to complete your project and we'd be more than happy to look into these delays for you. If you would like additional assistance, please send your service address to resolutions@sunrun.com. Thanks so much!

Oct. 11th, 2024

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Verified Customer

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Albert

I had a fantastic experience! Everything went smoothly without any issues. I felt really happy throughout, which made the whole process great. Highly recommend!

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Albert! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Oct. 11th, 2024

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Verified Customer

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Nick

I'm really disappointed with my solar panel experience. I was promised savings, but my bills have been higher than expected. The installation took longer than promised, and I feel like I'm spending more money instead of saving. I'm considering removing the panels altogether.

1 year ago

Reply from Sunrun

Nick, thank you for reaching out to us and apologies that we have not provided you with a positive experience. We want to help resolve your concerns, we will be sending you a direct message to assist you. Thank you!

Oct. 11th, 2024

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Verified Customer

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Rosemary

Professional trustworthy sales people, great-after-the-sale service. Great system that performs as we were promised. Couldn't be happier with Sunrun or the installation.

1 year ago

Reply from Sunrun

Rosemary , your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Oct. 2nd, 2024

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Verified Customer

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Ductuyen

Very upset with the fact that the representative who sold me the product did not disclose the fact that they charge $200 per panel to be removed if work on your roof needs to be done. They said that they will take care of the panels, but never mentioned it would cost money to remove.

1 year ago

Reply from Sunrun

Ductuyen, thank you for bringing this to our attention. Sincere apologies for the frustration our services have caused you. We want to help resolve your concerns and improve your experience with us. We will be sending you a direct message to obtain additional information to assist you. Thank you!

Oct. 2nd, 2024

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Verified Customer

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Farida

It's the best money I have ever spent. I am so happy I called Sunrun and did the project with them. Best price, best product and best customer service.

1 year ago

Reply from Sunrun

This is awesome, Farida! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Oct. 2nd, 2024

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Verified Customer

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Ana Long

Anthony was extremely friendly, knowledgeable about the subject and very professional as well. Highly recommend Anthony for your energy savings in your future!

1 year ago

Reply from Sunrun

This is awesome, Ana! Your positive feedback is like a ray of sunshine to us, and we're so happy Anthony could guide you through your solar experience. Thanks for going solar with us!

Sep. 30th, 2024

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Verified Customer

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leticia bradshaw

The solar panels were installed in a timely manner. The crew did a great job installing and leaving the premises clean. There have been no issues with the system.

1 year ago

Reply from Sunrun

Thanks for your review, Leticia!Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Sep. 27th, 2024

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Verified Customer

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Douglas

Since I've installed my panels over a year ago I had two more family members move in with me and I'm not getting the savings that I thought I would get. I had requested 14 panel originally but only got 12 panels.

1 year ago

Reply from Sunrun

Hey there, Douglas! We appreciate you taking the time to reach out to us. Typically monthly savings will vary depending on your usage patterns. No need to worry, our team is here to help you maximize on those savings. We will be sending you a private message requesting additional account information so we can confirm your account. Thank you!

Sep. 25th, 2024

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Verified Customer

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Frank Diaz

Love the customer service provided, very informative and helpful. Glad I choose sun run, great staff I will definitely recommend them to friends and family.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Frank! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Sep. 11th, 2024

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Verified Customer

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Vishnu Vadla

Having had Sunrun solar for last 8 years now going with powerwall installation. Trust and dependability has brought me back to them to create a safe and dependable system for my home.

1 year ago

Reply from Sunrun

This is awesome, Vishnu! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us and thank you for being apart of the Sunrun family for 8 years!

Sep. 9th, 2024

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Verified Customer

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Ana Paulina Martinez

Erik was great! He was patient and explained everything very well. This is the second time I do a process with Sunrun and I have a great experience.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Ana! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Aug. 21st, 2024

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Verified Customer

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Lisa Penaloza

I was holding back on getting solar after dealing with Ross he made the experience smooth and answered all my questions and is very knowledgeable . Highly recommend Sunrun

1 year ago

Reply from Sunrun

This is awesome, Lisa!Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Aug. 21st, 2024

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Verified Customer

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Jon Begerow

There was nothing easier than following the instructions from David during our meetings together . Explanations were forthcoming. It was a great experience.

1 year ago

Reply from Sunrun

Jon, your feedback is greatly appreciated! We’re delighted to learn that David, your representative, provided attentive assistance and was able to help answer any questions you had. Thank you so much for sharing your experience with others.

Aug. 17th, 2024

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Verified Customer

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Pete

The technicians were efficient and knowledgeable, taking care of everything promptly when they had the necessary parts. The process went smoothly, but I do wish they had better resources for parts.

1 year ago

Reply from Sunrun

Thank you for sharing your experience with others, Pete! We are happy to hear that the entire process went smoothly and appreciate your feedback regarding our equipment. Thanks!

Jul. 20th, 2024

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Verified Customer

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Shirley Oferrall Tracy, CA

I had a bad experience with SunRun. A rep set up an appointment, but no one showed up or called. When I contacted SunRun, they claimed there was no appointment. Wasted a day off work for nothing. Disappointing service.

1 year ago

Reply from Sunrun

Shirley, we are so sorry to hear that your representative was a no-call no-show. Your frustration is completely understandable and our team would like to speak with you further about your concerns. Please send a message to resolutions@sunrun.com with your service address so we can confirm your account. Thank you!

Jul. 23rd, 2024

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Verified Customer

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Cynthia

I contacted the company for a service tech to check my solar panel's energy production, but it took 3 months to get a response. Customer service was disappointing, with delays and runarounds when seeking help. Despite this, the team that worked on my service, installation, and sales were excellent. Overall, great service from the technicians, but customer service needs improvement.

1 year ago

Reply from Sunrun

Cynthia, we appreciate you taking the time to share your feedback. Let me start by saying we are so sorry to hear that it took longer than expected to get a technician out to your property. If you are still experiencing issues please send a message to resolutions@sunrun.com with your service address so we can assist you further. Thanks!

Jul. 23rd, 2024

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