Sunrun Reviews

The salesman (Mark C) was top dog in helping with everything. He answered every question/ concern many times over and over. Customer service was there to help with every need we had even the dumb questions. I would recommend them even before seeing all the results. They were very professional with the installation and clean-up and showing us all the panels and boxes, then explaining how to turn it on when the inspections were completed.

I'm a Connecticut customer & have had nothing but a positive experience with SunRun. Any delays I had were not Sunruns. It was waiting for local inspections. My area of Connecticut had a New York team install. They were professional and did a great job. Explained each step as they installed. It took a full day but I then had to wait for local inspections before I was activated. Very happy with SunRun from the sales team to install. I checked out 3 companies before going with them. They had A+ rating with BBB.

I was considering purchasing or leasing a system through another company, but after listening to one of the representatives from Sunrun that was canvassing in my area I decided to go with the PPA program that they were offering. The system has been installed for three months and I couldn't be happier. I am producing more electricity than what I was originally quoted and the customer service has been extraordinary. I highly recommend them Sunrun.

We had a very positive experience with Sunrun. The first dealing was with a very informative representative . He took care of us every step of the way. Melissa was the project director and made sure we were kept up to date from the first inspection right up through the installation, startup and still checks in on us. We received our first month bill from National Grid $0.00. We even got a $38.00 credit with a week of rain. Very happy with Sunrun.

We've been thrilled with our Sunrun (then REC Solar) system from the very start. The initial conversations were pleasant, the installation was painless, and the system has performed to expectations from the moment the switch was flipped. An added bonus is that NJ SRECS were $115 a piece when we signed the papers and are now close to $300. Don't hesitate to look into working with this company.

I highly recommend Sunrun Solar. The people were great and constantly followed up-from the sales person to the project manger to the installers. Their product looks great. They are the only solar people that agreed to do the installation. I contacted 3 other companies and they turned me down due to trees. When i spoke to the sales person, he investigated and they offered me a 70% savings on my PSEG bill. They have more than delivered. My Electric was $2.43 which is going to allow me to live in my house after retirement!! They take care of and monitor the performance of their panels 100% which I love. I gave a 9 because they keep all the rebates. Considering what I have in return it's worth it!

I had investigated three providers and interviewed them all. The choice was very clear once I had talked to all of them. Sunrun staff were by far the most personable, friendly and knowledgeable about the process and what to expect in regards to the PPA, installation and operations as well as what to expect from PG&E. The installation crew was very fast and efficient. They took time to explain what they were doing and what to do once the panels were in place. All in all, a very good experience and good for our world as well. System is up and generating power as described. Go Sunrun!!

Great crew and work, very clean, courteous, and respectful to the property surroundings. A clean presentation on the system and time line. Very actively informative on the progress of the system build, up to the time it's on the grid. Follow ups making sure one is happy with their new system. I recommend Sunrun to any home owner who wants great service, and cheaper electric bills.

My wife and I chose sunrun because they were advertising in Costco, and they use only the best products. After having the rep. out to my home and were quoted almost half the price as all other solar company's, we new we had to try them out. Installation was a breeze no problems at all. The foreman for the job was always here. I have a flat roof on my house, so I was worried about leaks and Mother nature gave it a trial run, and we had two leaks which were taken care of quickly. The drywall was replaced and repainted by sunrun.

i got in contact with sunrun because i wanted to become more energy independent. Living tied to the grid was becoming somethat of a nightmare. Huge energy bills during the summer, not much smaller during the winter. I became more and more concerned with the carbon emissions comapanies like NVenergy were putting out, so i decided to do some research. I found out that by installing solar panels coupled with a battery backup essentially i could be living off grid. Sunrun has helped me with the process of installing solar panels on my roof which is helpful to not only my wallet but the enviorment. The 100 a month payment is music to my ears compared to the amount i was paying during the summer with NVenergy. The only reason im not giving sunrun a 10 is because there were difficulties with some of the incentives i was supposed to be receiving which i still have not received. Im leasing the panels but i do plan on owning them in the near future. Thank you sunrun for helping everyone.

Sunrun is AWESOME!! We are already reaping the benefits of having solar make our energy. We have been very pleased with everything. Staff is great....they truly care and are on top of every little detail. I like the fact that there is no cost to us...just save money on our energy costs!! I would highly recommend Sunrun for your solar consideration!

I had Sunrun install my solar system about 2 years ago. I only had 2 problems - 1. the system went down and they fixed it immediately. 2. had a pigeon problem; they installed grating that prevented the pigeons from nesting under the panels AT NO CHARGE!!! I would definitely recommend Sunrun. Note: some months the power company owes me money for the solar energy produced.

Our 4th year with SunRun. Absolutely delighted with our system. My initial worry was it would be so complicated. Not at all! In our case, we leased the system, but by doing so we reduced our energy costs by 50%. Plus it's nice to get a check from the power company each year. The environmental savings are off the charts. It also allows us go use things like an electric lawnmower instead of gas. Our next car will be electric too. Why not? We have the power! HIGHLY RECOMMEND

The process was flawless and everything explained thoroughly even though I may have asked several times, even came back to house to explain meters until I truly understand. From beginning to end the experience was painless, all contractors involved were professional and friendly. I have recommended them to anyone who wants to go solar. I went live in April 2015 and have saved over $500 dollars so far . I can't say enough about them. Any one wanting Solar check around but you will end up with Sunrun in Las Vegas NV.

Installation was done by 2 teams in less than 4 hours. Have had solar for 4 or 5 years. We prepaid a 20 year lease. Our electric bill has been less than $10 since system was activated. Mostly we are paying the service fees and taxes charged by APS. Only complaint is panels have not been cleaned since installed. When asked I was told no need to clean since we are generating more than was estimated.

I have had my soar system for 4 months now I dont own it and it has almost cur my bill in half I received a visa card for $2200 on signing up and out of pocket expense was $50 for gas n electric to cut power n re hook it up to a brand new 200 amp panel I had no problems and everything was done on time and professional no complaints at all I would recommend Sun Run to everyone

I have had Sunrun solar for a year now. The company is totally outstanding. I own my own system outright and have no monthly fees or finance charges. There is a twenty-year warranty that is transferable if I sell my house. My electic bills went from $240 per month to $40 per month. My return on investment is 25% per year. There is no where else I can get that kind of return on my money. I would recommkend Sunrun to anyone. It is a great way to save money while also saving the planet.

So far, I am satisfied with the process. The initial sales person was knowledgeable. Her co-worker, the one in charge of getting the installation going was helpful and answered all my questions. Once my new roof was installed, I had the roofer check with Sunrun installers to make sure they were using the correct flashings with in installing the solar panels. My roof's guarantee could not be in question.. Delen and his team Bobby, Ron, and Arash did a fine job with the installation. As of April 1, I am totally solar powered.

Sunrun was prompt when showing for installation. The professionalism was outstanding throughout the total installation. It began with introductions of all the installers then a total explanation of the install followed with a discussion of the location of the panels to be installed. Before the work started all the installers met and talked about the process followed by a through safety meeting. This impressed me very much. The install started and was completed in one day. Very much surprised and impressed. Thanks again to the crew Travis S., Kris B., DJ, Thomas and another Travis.

Thank you Sunrun for your absolutely wonderful installation staff! Russ and his team were all pros and showed the highest amount of respect leaving my home looking even nicer than they may have found it. I would like to personally recommend Russ, Joey, Cory, Clifton, and Tony for all their hard work and courteous attitudes! Sunrun, please continue to higher staff of such high quality.

REC was our solar installer - pro group all the way. Excellent experience with REC and Sunrun at all levels of management, from workers to managers. Great customer service! If someone doesn't have the answer they find someone that does. Very refreshing and unusual in this day and age. Have had our system up for over a year now and it is exceeding promised production. I love the $7.83 utility bills every month for most of the year.

The whole process went through fairly quickly than I expected to go. Everything went smoothly and very friendly people.

From start to finish the project went smoothly and we really appreciate Marc and Alex‘s attention to detail and walking us through step-by-step.

Quality of work- excellent. The people who put the solar panels on our roof are on time and kept their work waste collected at the end of their day.

Loved the service and the process in general ... really helped with the electricity bill to lower way down and the team was really helpful thru the whole process

3/25/24- I have been a customer since 2019, and from install to this day, I am still paying over $2000-3000/yr to Edison for power. This is due to Sunrun designing my system incorrectly (admittedly), under-producing, and they refuse to resolve the issue. I have made several complaints, phone call, emails, chats and have opened cases (12122909, 14041433, etc.), and others but they have fallen off the website now. All they offer is to install more panels, at my expense of an additional $10,000, to solve the admitted under-production design issue. We have had countless Sunrun representatives to our home, with no resolution, only a sales pitch, as described above. I currently have a Yellow "Fault" light on, Red "communication" light on, and the Power Production light is OFF. I chatted with the company online and was told that there was not a problem, and they would not schedule a service. I chatted with a second agent and was finally able to get a proposed appointment scheduled (we'll see). It always takes multiple attempts to get any type of help. I have also had panel issues and a failed inverter during all of this. I want my under-production issue to be resolved. I paid (in full now) $37,000 to still have to pay Edison $2000-3000/yr forever. This is absolutely unacceptable business practice. Also, we have not added any additional items in our home since the install. No additional TVs, accessories, fridges, etc. In fact, we now limit or appliance use and limit AC usage because of our continued Edison bill. P.S. My best friend across the street, with the exact same house and floor plan, with Sunrun's system, consistently has CREDIT with Edison to spare. I want this resolved. 4/5/24 – Battery has faulted out and needs to be replaced. Technician told me only a few days, it is pretty common and can replace quickly. 4/22/24 – Escalation Email response from SunRun rep: ” Dear Chris, I sincerely apologize for the delay in my response. I understand your frustration, and I sympathize with the current situation at hand. It is important to note that you have saved $2,533.75 on utility payments; without your solar panels, you would have paid $4,412.97. Additionally, I have duly noted that your system is now paid off in full. To address the inconvenience you have experienced, I am happy to facilitate a complimentary healthy system inspection and waive the associated costs. Furthermore, as a one-time gesture of goodwill, I would like to offer you a $250 check. Please let me know if you would like to accept this offer. -------------------------------------------------------------------------------------------------------------------------- I declined this offer, as it is a payoff attempt to close the case and not repair my system. 4/29/24 – Battery has not been addressed/replaced yet. Now have been told it will be 8 weeks for approval and replacement. SunRun has not further addressed my unproduction concerns.