Sunrun Reviews
9.7
Overall Score
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Arthur Glazer
What I am most impressed with is that all the was promised, planned and documented actually happened without any glitches or excuse's. A year into it we find the system working perfectly.
9 months ago
Reply from Sunrun
Thanks for your review, Arthur! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
Jan. 10th, 2024
Review Source
Lana Younker
Matthew and his staff of installers were great to work with. They answered all our questions and helped us set up a super app that keeps us updated on our storage as well as usage.
10 months ago
Reply from Sunrun
We're thrilled you had a good experience, Lana! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Jan. 2nd, 2024
Verified Customer
Review Source
Ashley Peterson
The SunRun team that I worked with was very friendly and easy to work with. They communicated clearly and were easily accessible for any sort of questions related to the entire process, which was appreciated!
10 months ago
Reply from Sunrun
We're thrilled you had a good experience, Ashley! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Dec. 20th, 2023
Review Source
Ed Rothschild Vernon Hills, IL
The installation went smoothly and the system has worked perfectly for more than three years now. The cost was more than offset by the huge drop in monthly electric bills, from $250-350 a month to less than $20
11 months ago
Reply from Sunrun
Thanks for your review, Ed! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!
Dec. 4th, 2023
Review Source
Lasteveia Dixon Bakersfield, CA
Sunrun is a great company to work without! All the professionals are friendly and very knowledgeable. The process was smooth and any questions we had were answered speedily. Choose Sunrun for all your solar needs.
11 months ago
Reply from Sunrun
Your review brightened our day, Lasteveia! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!
Nov. 21st, 2023
R. C. Writes Milpitas, CA
The two is based on the missing service for installing a new system for a new customer.
1) The installation did not pass inspection. The Sunrun crew stayed a few hours, applying fixes for the reported faults, and stated the follow-up should be in about a week.
2) No appointment was set up. After no call-back, for two weeks, I scheduled an appointment. They NEVER updated the available days - for a while it was only 2 days a week - which became full week like everyone else. I told them twice - they NEVER updated their work order.
3) I was NOT informed that staying around to label the breakers was part of the PGE inspection.
4) The installation was Oct 14, 2023. With all the delays, and the reschedule to pass the inspection - the best they can offer is Dec 14, just before christmas break.
5) If solar panels are approved and activated before 2024, I will consider it a lucy day and buy a lottery ticket.
6) No solar power until half of winter has passed - with the winter heating bills.
The flexible payment plans are great. Everything is great until installation has be corrected before the service is actually available.
11 months ago
Reply from Sunrun
Thanks for letting us know, R.C. My name is Frances, and I am part of Sunrun's Social Media Team. Let me start by saying that we are so sorry it's taking longer than you had expected to get the system installation completed. We want to do everything we can on our end to help resolve this as quickly as possible. In order to best assist you we will be sending you a private message requesting more information.
Nov. 20th, 2023
Jarett Tanaka Pearl City, HI
Prices are good and their system works for our situation.
1 month ago
Reply from Sunrun
This is awesome, Jarett! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!
Oct. 7th, 2024
Verified Customer
Review Source
Bruce Weeks
Great, fantastic , don’t delay, make call
1 month ago
Reply from Sunrun
We're thrilled you had a good experience, Bruce! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Sep. 30th, 2024
Aaron
Installation crew were good, cleaned up well.
1 month ago
Reply from Sunrun
We're thrilled you had a good experience, Aaron! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Sep. 16th, 2024
Review Source
Layne Allison
I was pleased with the step by step process of Sunrun. All work was completed in a timely manner. I was also happy that my property was respected and all materials were cleaned up upon completion.
5 months ago
Reply from Sunrun
Layne, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience with the services we provide. Thank you for helping us create a planet run by the sun!
May. 8th, 2024
Martin Przybylski Schaumburg, IL
I have been up and running for a little longer than 6 months now and am amazed at how efficient my system is. My electric bill has dropped to about $15.00 per month, which is just for small taxes and the electricity delivery charge per month. I am extremely pleased with the system.
1 year ago
Reply from Sunrun
Thanks for your review, Martin! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
Jul. 19th, 2023
Mark Bravo
I had true up that was corrected with 12 panels and the LG back up battery!! The experience with my consultant was amazing and installation was flawlessly. I highly recommend going solar with SUNRUN and don’t mess with the small contractors.
1 year ago
Reply from Sunrun
We're thrilled you had a good experience, Mark! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Feb. 10th, 2023
Review Source
Robert Natale Ventura, CA
From the time I visited with a salesperson then he and his supervisor giving me the information I needed to make a good decision. Then the installation and the follow-up has been first class. And the results have been my first Southern California Edison bill since the installation was minimal.
2 years ago
Reply from Sunrun
Thanks for your review, Robert! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!
Jun. 7th, 2022
Review Source
Larry FLORKE
SUNRUN SOLAR. Installation on my roof within a day, per specifications. Safety on the roof a first priority. Creating electricity through the panels, no pollution to mother nature. The best benefit, no payment to the power company, the panels deliver more power than I use. LF
2 years ago
Reply from Sunrun
Thanks for your review, Larry! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!
May. 23rd, 2022
Paul De-Sosoo Framingham, MA
I had an amazing experience with sun run and Ronnie D. He always answers my calls anytime I have questions and I’ve been saving so much money over the years. I definitely highly recommend this company and Ron if you guys are looking for a solar professional
2 years ago
Reply from Sunrun
We're so delighted to hear that you're saving money with solar, Paul. We hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!
Apr. 20th, 2022
Marginking Wethersfield, CT
I met with several companies and decided to work with Chris W from SunRun. We live in Western Mass and electric rates are very high. Chris was very knowledgeable and showed us history of rates and was very knowledgeable and professional. Did not feel like a sales meeting.
2 years ago
Reply from Sunrun
You brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience with us as you do your part to keep the earth clean.
Mar. 4th, 2022
Review Source
robert Johnson West Sacramento, CA
Sunrun is the WORST SOLAR Company in California, horrible customer service/support. Can't get a straight answer to any of your questions just get transferred to another department. My roof started leaking under my solar panels and it was determined by SUNRUN'S install team and a roofing contractor I hired that the leak was due to a poor solar panel install. Sunrun refused to pay for my roofing damages, PLUS wants to charge me $2500 to remove the panels so the repairs can be made. In addition, SUNRUN wants to charge me another $2500 to have the panels reinstalled after my roof is fixed. HEED MY WARNING DON'T USE THIS SOLAR COMPANY WORST EXPERIENCE OF MY LIFE.
2 years ago
Reply from Sunrun
Thank you for bringing this to our attention, Robert. We are so sorry to hear about your experience. Please send us a private message so that we can gather more information and look into this. Thank you.
Feb. 11th, 2022
Luis Valcarcel Ruskin, FL
My experience with this company has been very good, thanks to Nadieshka M for always keeping me informed of what happens , great communication with her at all times, thank you Nadieshk M for all your help on this process. Luis y Mara.
2 years ago
Reply from Sunrun
Thanks for your review, Luis! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
Feb. 3rd, 2022
Msouto601 Centerville, MA
I got solar 3 years ago from Thiago B at Sunrun. The solar has been working great the whole time. My electric is a lot cheaper. Since then my next door neighbors have been installed, by Thiago as well. I want to give Thiago a great review, he is always available to answer any questions and any help I need. Great job Thiago!!
3 years ago
Reply from Sunrun
Thank you for your kind words about Thiago. Every employee at Sunrun shares one common goal, creating a planet run by the sun!
Aug. 17th, 2021
Verified Customer
Review Source
bobcat1521@aol.com Stockton, CA
We did considerable research prior to purchasing. Sunrun was far and above the competition. For our situation purchasing was the best option. Going through the link on Costco was an added benefit. Sunrun did everything they said they would when they said they would do it. Totally satisfied with this first class company and John our contact person.
3 years ago
Reply from Sunrun
We are happy to see you are happy with us. Thank you for taking the time to leave us this wonderful review. Let's create a planet run by the sun.
Jun. 29th, 2021
Brent Stafford, VA
Sunrun/Vivint Solar Customer service is top notch. I got multiple quotes and all in line but the quality of the panels are better. They don't try to stick you with a low quality system to maximize thier profits. Hugo vs BMW. Great communications and follow thru.
3 years ago
Reply from Sunrun
Thank you for your kind words! Let's create a planet run by the sun.
Mar. 31st, 2021
Review Source
Diana P.
4 years ago
Reply from Sunrun
Thanks for your review, Diana! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
Sep. 20th, 2024
Khanh B. Mount Joy, PA
First impression is always important. I had a pleasure to interact with Amauris R, the company representative. He was very professional, NOT pushy, explained things very well and clear, answered all of my questions. He made sure you made an informed decision before signing the contract. Very impressed!
4 years ago
Troy D Christensen Henderson, NV
Rick C is an exceptional representative of Sunrun. Very knowledgeable, friendly, courteous, and helpful. He knows his numbers and provides the confidence you need to make good decisions. I will recommend him and Sunrun to all my friends.
4 years ago
Greg Millard
We installed a 600kwh system - for the past two years it has amazingly produced an average of 615 kwh/mo so we have had NO Electric Bills and for each trueup we have received just over $100 - purrfect. We are happy with all aspects of the project including the system purchase through Costco.
5 years ago
R
The representative was very good at explaining everything and answering questions. He seemed very honest and did not do a "high pressure" sales pitch -- which I completely appreciated. I would highly recommend this company if you are shopping for solar.
5 years ago
Eric North Las Vegas, NV
We are still in the process, but so far, everything is going well. The process is moving along and the guys who are assigned to our account are updating us on a regular basis. There have been no surprises or hidden costs ... yet. Ask me again when it's all done.
5 years ago
Ethan Irving, TX
If you are looking for a great solar company, look no further than SunRun. Our energy consultant was informative and really helped us to understand the benefits of clean solar energy. We have had a very positive experience throughout the entire project and would be willing to recommend them to our friends and family to about SunRUN
5 years ago
Reply from Sunrun
WOW, what a great review to read Ethan we love to see that your process was a great experience. Knowledge is power, and we are happy to see that your sales representative educated you accordingly. Thank you for recommending us to your friends and family!
Apr. 23rd, 2019
Thomas
Customer service is superb. Their panels square measure terribly effective in reducing value of energy.The panels square measure operating well thus far and their client service is extremely sensible.we have been paying monthly except the primary month since our panels were put in.
5 years ago
Reply from Sunrun
Thomas thank you for this great review. We love to see that you see the value of solar energy as well as see our great Customer Service! Let's create a planet run by the sun.
Apr. 23rd, 2019
Jessica Burns Belmar, NJ
We have had solar panels with Sun Run since 2011. We never had once issue. Sun Run once ran a contest for how else you are green. I sent them a picture of my organic gardens and won a free Nest thermostat. Any excess we pay to electric, they reimburse.
5 years ago
Reply from Sunrun
We aim to be the only choice when going solar by providing a one-of-a-kind and hassle-free customer experience! We make sure that our customers are taken care of during the full life of the agreement. You are helping create a planet run by the sun and we are extremely thankful! Power Forward!
Apr. 18th, 2019
Bill in Dallas Carrollton, TX
Was very impressed with the company contacts. It took several months before my 38 panels were installed, but the quality of the panels made it worthwhile. My contractor worked steadily during the coldest weather of this winter. I am looking forward to having the city inspector check everything over so that I can turn it on.
5 years ago
Reply from Sunrun
We love hearing stories like yours! Our team strives to provide the best customer experience. We are so excited you're a new part of our Sunrun family.
Apr. 15th, 2019
Mike Bordenave Pleasanton, CA
I am in the process of having SunRun install solar panels on our house. I purchased a 6KW system (not a lease or a Power Purchase Agreement) so I will update this review as the installing progresses.
Two issues I am dealing with is that I asked for the inverter and switch to be located inside the garage rather than have that eye sore on the outside of the house. Their plans call for five large electrical panels along the wall in the garage. The second issue I need resolved is the inverter size, they specified a 5KW inverter for a 6.1KW system.
Update 01/30/19 The inverter has been changed to a more efficient and properly sized inverter. It was a little more money, but that was due a change I requested. This also resolved the issue with excessive panels being mounted on the house (no additional power monitor meter).
I’ll post an update once the installation is complete.
So far so good....
Stay tuned...
5 years ago
Reply from Sunrun
Hello Mike, thank you for reaching out to us in regards to your installation expectations. We are so sorry to hear that things are not going smoothly. We have contacted Jeff your Project Coordinator, so he can address your concerns. We will work hard to turn this experience around for you!
Jan. 31st, 2019
Pete Magnolia, NJ
The company that installed my panels is top notch (Castle Energy). If it wasn’t for JR Castle I would have been lost. The system was installed a little over a year ago and so far has done everything I was promised. Now here is where the problem comes in I never had a problem with birds on my roof until these solar panels were installed. When I called SunRun their customer service department told me it was my problem and they could sell me a critter guard for somewhere between $800.00 and $1800.00 dollars. I ask them why it wasn’t offered when they installed the panels and also why should I have to pay for it since I never had a problem until they installed the panels.
I ask to speak with a supervisor and was told someone would contact me within two days, that was over a week ago. The customer service is so poor and it is so hard to understand why such a good company has such poor customer service. In my opinion a company can only be as good as it supports the product they sell. I gave customer service one star but they changed it to three.
5 years ago
Reply from Sunrun
Hello Pete. Thank you for your response. We could not have known you would experience this wildlife issue as it’s unpredictable and only a very small portion of our customers experience wildlife issues. Our monitoring system will alert us if your system experiences issues. If your system does experience issues, we will investigate the root cause including whether animals caused damage. If animals caused damage, we’ll make the necessary repairs to get your system back up and running at its full potential. While Sunun takes care of system insurance, maintenance and production, Sunrun’s warranty does not cover wildlife you’re interested, we can recommend a local partner of ours in your area who offers a service to install a critter guard around the perimeter of the array to prevent animals from getting under the panels.
Jan. 25th, 2019
Victor O Fresno, CA
Company itself is good. The install team was great however the sales rep Jed S doesn’t reply to calls after the sale has been made. I was promised by him critter guards but they were never installed. Tried to contact him several times regarding this, a couple times he said that he will let sunrun know about it but they never did anything. Then he just stopped answering messages and calls. Same goes for one of the office girls she asked me to send her pictures of the critter problem then stoped responding. All I received was a third party company estimate for installing the critter guards.
Update: so Sunrun sent a message asking for my information to contact me regarding my concerns but have failed to contact me so I guess i will be dropping another star from my review
5 years ago
Reply from Sunrun
We certainly hate to hear this Victor. We want to help with your situation and initiate our goal of providing a positive customer experience. We have shared your experience with our leadership team. Please feel free to message us your contact information and we can look into your critter guard concerns.
Jan. 3rd, 2019
Rose Las Vegas, NV
I’ve been solar for about 6 months and I love it! I wish I had done it sooner. Lorenzo from Las Vegas signed me up and he was super helpful every step of the way. I recommend Sunrun if you’re trying to go solar. 5 STARS!!!
5 years ago
Reply from Sunrun
Hello Rose! Thank you so much for leaving this review. We enjoy reading about your experience. There are areas of opportunity, for example, the time it can take to install the panels we appreciate the feedback. We're also delighted to hear the sales representative made your experience that much better. Welcome to the Sunrun family!
Dec. 13th, 2018
Virginia Curcio Plymouth, MA
Its early in the process for me. Just finished up w/the sales rep and scheduled the 1st inspection. Couple of things: 1) the sales pitch was way too long. It took almost 5 hours: one whole afternoon. The sales rep did not let me read the contract, although he did seem to highlight the salient point. The inspection appointment was scheduled; but I lost track of the appointment time. I emailed the rep to confirm the appointment but he never got back to me. As a result I missed the inspection appointment. Subsequently I did get a call from Customer Service rescheduling the appointment. Not a very auspicious start. Hopefully the rest will go smoothly.
5 years ago
Reply from Sunrun
Hello Virginia C. Thank you for taking the time to leave a review. We appreciate your communication and see that there were some areas of opportunity. This is not the Sunrun norm, we will work hard to make sure going forward you are taken care of and your concerns are addressed in a timely manner. Let's create a planet run by the sun.
Dec. 6th, 2018
John B Hedgepeth San Luis Obispo, CA
I purchased a 3kW system from REC Solar, who had partnered with Sunrun before Sunrun purchased their residential solar part of company in 2014.
The details appear on Sunrun's website:
"Sunrun and Mainstream Energy Corp. today announced that Sunrun has acquired the residential division of REC Solar, AEE Solar and SnapNrack. The companies represent Mainstream Energy's residential solar sales, design and installation; wholesale distribution; and mounting systems and hardware businesses, respectively. In the commercial market, REC Solar will continue as an independent organization under the legal name REC Solar Commercial Corp. The value of the transaction was not disclosed."
Shortly afterward my Fronius inverter failed. First it took me awhile to figure out that REC Solar was not the company I needed to deal with. Once I discovered that I needed to deal with Sunrun, it became a nightmare to find out how to contact them. Bizarrely I discovered that they had an office about 8 miles away from my house. Then they refused to honor the warranty until I produced a copy of my contract. Afterwards they replaced the inverter in a reasonable time period. This was the second replacement in ten years, the limit of REC Solar's warranty. So despite Sunrun's more beneficial warranty, I am stuck with replacing the inverter should it fail again. Overall, I was disappointed that Sunrun had very little documentation about REC Solar's customers, especially me. I think they drug their feet without adequate information. They offered me no additional services or perks like internet supervision or extended warranties. However they did honor their commitment after my showing them the original contract. Minus two stars!!!!
6 years ago
Reply from Sunrun
Hello John B. Thank you for your feedback. We understand your situation with Sunrun was different, and we appreciate your willingness to work with us through the process. Working to assist and address our customer's needs is what we strive. Feel free to reach out to us if have any questions or concerns.
Nov. 7th, 2018
Sarah Albuquerque, NM
I had a very quick and mostly smooth process! Richard P is the BEST sales guy you have. He was in training when they were at my house but he answered more of my questions that the sales rep. Richard P is very kind and courteous, knowledgeable and prompt. Once all the paperwork was complete the installation went faster than expected! So far I have been very happy.
6 years ago
Reply from Sunrun
Hello Sara, We love hearing stories like yours! Our team strives to provide the best customer experience. We are so excited you're a new part of our Sunrun family. We love to hear that the sales rep guided you through the process seamlessly.
Oct. 25th, 2018
Frene Ignacio Glendale, AZ
1. My first call to inquire about Sunrun was to COSTCO where I picked up a brochure . My husband and I were talking solar system for our house because electric is getting higher every year from SRP. Costco said that Sunrun is only for COSTCO members. We were not , we are using our employers company Costco card.
So I google for the 5 best solar company in AZ. I found Sunrun as No. 1 in the list. So I called, the lady that answered the phone asked some information about our location and the electric company. She told me that Sunrun does not deal with SRP because SRP are difficult to work with. Okay and thanked her for the info.
6 years ago
Reply from Sunrun
Thank you for bringing this to our attention, Frene I.We sincerely apologize for the lack of communication and service surrounding this matter. Please rest assure this is-not how we do business and we'll work to turn this experience around.
Oct. 2nd, 2018
George Tausiani Sun City, AZ
Not sure yet...salesman said we could lower the temp. on our thermostat as we will not be on the APS Grid anymore.....so we lowered it a couple of degrees and now have a bill with APS for $126 and $135 with Sunrun....which is more than I paid last year at this time...I’ll give it a few months and if it continues, I’ll have to see an attorney.....don’t believe the sales person as he’s trying to make a living...also, the installation was shabby...had to call them out a few times to make adjustments. Saw that some flashing was coming up and reported it again.....no action yet and it’s been about 3 weeks...
6 years ago
Reply from Sunrun
Thank you for your feedback, George T. Our aim is to provide a customer experience that meets your expectations! This begins with our unwavering dedication to delivering customer service that meets your needs. I see your system is set up to generate 13,488 kWh the first year. Your pre solar usage is 12,996 kWh. We're set up to cover 104% of your utility bill. Thank you for taking the time to leave a review.
Aug. 13th, 2018
Gemma Boiser-Sy San Dimas, CA
We couldn't be more pleased with our sales representative Roger D. He is extremely knowledgeable and is very accessible, and is very pleasant. He was constantly giving us updates on the progress of the application process.
6 years ago
Reply from Sunrun
We love hearing stories like yours! After all, providing a one-of-a-kind customer experience that fits in with your expectations is what we strive for. So thrilled you're a part of our grand mission in creating a planet run by the sun! Power Forward!
Jul. 20th, 2018
Verified Customer
Review Source
Gerry DeGrace Gardner, MA
Our panels have been operating for two years and consistently generate more power than we use. Engineering and installation was above expectations. Great crew! The system looks great on our house and works great. Absolutely will and have recommended sunrun. Have not needed customer service much but they were responsive.
6 years ago
Reply from Sunrun
Thank you for taking the time to share your feedback, Gerry D.! It's awesome to learn, you've enjoyed the process of going solar, from the installation to your experience with customer care. We are happy when our customers are happy, thank you for helping create a planet run by the sun!
Jul. 9th, 2018
Ted Larkin Norton, MA
Ok at best. Sunrun holds our lease since our original solar company called sungevity went bankrupt a few years ago. Repairs in Massachusetts are not performed by sunrun. They use an independent third party repair center which did not install the panels. Took sun run and or their repair center sun system technology four months to repair our solar system under warranty. They’re a complete joke when your system breaks. A lot of stress and headaches. Their right had doesn’t talk to the left hand so to speak. I would only use a local solar installer over sun run or sungevity in my next twenty year lease. Good luck.
6 years ago
Reply from Sunrun
Thank you for your feedback Ted. Setting the standard in outstanding service is something we (seriously) obsess over. We are sorry to hear this was not the case. We do have techs available in MA to service our systems, and if we don't have one available we can contact a partner to help service our systems. We do it in good faith to make sure we serve our customers in a timely manner. We work too hard to make sure the system is producing, as well as making sure we fix the problem if the system experience underproduction. You're protected by the performance guarantee during the time you're experiencing service issues. We will provide your feedback to our service leadership team.
Jun. 28th, 2018
JOHN FRUGONE Phoenix, AZ
Excellent company and great technicians. Had the whole process was done in 3 months. Russell C. and Jon R. were in constant contact with me all along the way and kept me up to date which every step . Originally I was told it would be up and running hopefully by the middle of May but was completed by April 15th.
6 years ago
Reply from Sunrun
That's what we love to hear, John! We aim to provide the best customer experience and are constantly working to cut down our installation process time. So thrilled you're now a new member of our Sunrun family!
Apr. 25th, 2018
Evelina Staten Island, NY
Fantastic job by Javier, Holving, Mike, Russel and Tom from Sunrun! Thank You! Everything went super smooth and fast. It took one day to install everything. They were professional, nice and a pleasure to work with. Highly recommend them!
6 years ago
Reply from Sunrun
That's what we love to hear, Evelina! Providing the best customer experience is key when our mission is to create a planet run by the sun. Thanks for sharing your story! We are thrilled to welcome you to the Sunrun Family!
Apr. 18th, 2018
David San Ramon, CA
I purchased my Sunrun system. Installation was flawless and very happy with the system thus far. My electricity provider is PG&E and I will have my next true up billing in November after a full year of solar operation. With the size of my solar system, I expect to pay less than $100 to PG&E for electricity for a full year.
6 years ago
Reply from Sunrun
Thank you so much for sharing your experience David! We know service issues can be aggravating, and we are thrilled this was handled in a satisfactory manner. If you know someone who might also benefit from Sunrun, you can take advantage of our referral program by going to Thanks for joining us in our mission to create a planet run by the sun
Mar. 19th, 2018
francis niegocki Tomkins Cove, NY
On Jan 31st I wrote a review regarding slow response from Surun customer service. Since then Sunrun contacted me several times and was able to straight out the problems I had experienced. Their installers were very professional adjust the issues. I am now saving and have updated my original review to a solid four. System works well and I can see the savings already.
6 years ago
Reply from Sunrun
Thanks for sharing your wonderful story, Fransisco N! Our drive is to make solar hassle-free by being attentive and focusing on each individual customer's experience! We also understand strict safety, professionalism, and organizational standards all go along with that. After all, we're only happy when you are! So thrilled you're with Sunrun! Power Forward!
Mar. 15th, 2018
Alfredo Zaragosa San Jose, CA
I had solar installed on our house from Sunrun since July 2017 and I was very happy with the whole process. My savings has been huge!! I also referred my brothers and friend, they are very pleased with the Service they received from the sunrun team! Keep up the great work Sunrun!!
6 years ago
Reply from Sunrun
This is wonderful to hear Alfredo Z! Providing the best customer experience is our aim, and it all starts by doing the simple things. So glad to have you as a customer, and hear you are referring your friends and family. Thanks for helping us create a planet run by the sun! Power Forward!
Mar. 9th, 2018
Donald Barclay Merced, CA
The system works well and the is price fair. I’m leasing, so I didn’t get the big tax break, but on the other hand I don’t have my own (or borrowed) money tied up in the system. It’s all about how the math works as to whether or not buying is a better deal than leasing.
One of the gotchas of solar is that once a year the power company hits you with a true up bill. Historically, my annual hit has been $1,000. This year it was $2,500.
Why? Because last summer, unbeknownst to me, my system sopped producing electricity. Sunrun is supposed to monitor that. They didn’t. I only found out because a tree guy I had hired told me that he noticed a red light on my system. I contacted Sunrun, and by the time it was all over it still took several months to get the problem fixed.
When I got the mega-bill for the annual true up, Sunrun offered me $50. I figure they owe me $1,500. I’m sending them a demand letter. If they don’t respond appropriately, I’m getting a lawyer and going after them.
6 years ago
Reply from Sunrun
Thank you for your communication Donald B. We are so sorry to hear about your service issue, we are also glad to hear it has been resolved. Sunrun offers to lease or purchase the system, we offer these options to fit the needs of any consumer deciding to go solar. In your case you are leasing, and Sunrun covers the services and maintained of the system.
As a Sunrun customer, you are protected by our performance guarantee. This guarantees that you will never pay for electricity that you do not receive. On every anniversary of the In-Service Date 12/17/2013, Sunrun will calculate the "Actual Output" of the system. If the actual output is less than the guaranteed output for that anniversary date listed in Exhibit A then Sunrun will issue a refund. This refund is calculated by subtracting the actual output from the guaranteed output and then multiplying by the refund rate listed for that year in Exhibit A.
For example, if in year 6 the system was expected to generate 42,000 kWh cumulatively and actual generation was 41,500 kWh, we will credit your account based on the 500 kWh the system fell short multiplied by your refund rate, i.e. 500 kWh x $0.13 = $65.
Looking at your account you have received a Performance Guarantee credit of $990.47 on can view this credit online on , and please feel free to private message me with any question you may have.
As a Sunrun customer, you are protected by our performance guarantee. This guarantees that you will never pay for electricity that you do not receive. On every anniversary of the In-Service Date 12/17/2013, Sunrun will calculate the "Actual Output" of the system. If the actual output is less than the guaranteed output for that anniversary date listed in Exhibit A then Sunrun will issue a refund. This refund is calculated by subtracting the actual output from the guaranteed output and then multiplying by the refund rate listed for that year in Exhibit A.
For example, if in year 6 the system was expected to generate 42,000 kWh cumulatively and actual generation was 41,500 kWh, we will credit your account based on the 500 kWh the system fell short multiplied by your refund rate, i.e. 500 kWh x $0.13 = $65.
Looking at your account you have received a Performance Guarantee credit of $990.47 on can view this credit online on , and please feel free to private message me with any question you may have.
Feb. 12th, 2018
Ritchie Orlando, FL'
They are not able to put solar panels on clay barrel tile roofs at this time. I went through the whole process of getting qualified, only to find out in the end that they are not set up to do business in in Florida with roofs that have barrel tiles. The 3 star for trustworthiness is because the should of known about the tile roof.
6 years ago
