Sunrun Reviews

Sunrun installed a system that was not explained at all. Found out that the system does not work in a brown-out and does not offer a rebate on gas, which the salesperson said it does. I would not have gone with Sunrun if I knew what they were going to install. The salesperson never explained anything about the battery they were going to use. I have complained to Sunrun but they will do nothing. They installed a cheaper battery (NO back up in a brown-out and no gas rebate that the salesperson promised), not Tesla. Why would I have solar that doesn't work in a brown-out??? Every Sunrun installation and other solar companies that I have come across uses Tesla batteries, but mine they didn't. And, of course, the salesperson that sold me the system does not work for Sunrun anymore. I can see where this is going to end up in court.

"Run from m Sunrun!" -------- 6/10/24. We had Solar Panels installed on our home for almost two "2" years by Sunrun Solar. To me, SUNRUN is a joke. Our requests to have them Removal and Reinstall solar panels have been lingering for at least a year.  I must apologize for recommending this company to others and hope they receive better service than I have.  The roofing company is waiting on Sunrun to Remove the Solar Panels. I'm just hoping that they will provide us with reasonable customer service.  Unless they do this I cannot recommend Sunrun as a reliable Solar Company.  They did a good job installing the panels. They understandably had to come back and clear up a couple of repairs. But as far as I'm concerned; "a good company should be judged base on the service they provide rather than the promises they made to get a sale.  Some of our neighbors have had similar experiences with this company. You probably need to "Run as far and fast as you can" from Sunrun Solar.  Their customer service stinks!

Do not utilized this company! Scam. Here is what happened:I was at a major food store shopping and was asked by a employee of Sunrun who had a booth at the store if I had solar. Said no, and he agreed to have a rep call me for an appointment. He did and we established a time. The Solar Consultant arrived on time at my home. He was an excellent salesperson and emphasized that after the assessment and prior to any installation, I could cancel at any time. He was anxious for me to sign, but as I read the contractural agreement, the major food companies contract called out 5 day cool down for purchases. This was clearly in the contract. As such, I told the Sunrun representative that this needed clarification as opposed to what he verbally claimed that I could cancel anytime before construction began. It was obvious he wanted me to sign without reading these details. I did not sign. The next day, I received an email from the Regional Manager of Sunrun. He clearly stated…. "The five days is the major food companies requirement for purchases statewide. In addition, you can cancel at the time of your final design…” (not written in the contract) and lastly he said he reiterated ….. "you can cancel anytime before construction begins.” He went one to say…. "This is not an option we like to publicize due to the work Sunrun and the food invests, but we will of course cancel you project without charge” My response was as follows: "Thank you for your response. My concern is your written agreement clearly states five days! I understand the written contractural 5 day cool down after which the contract is valid!” I continued "If I, as you customer, cancel at anytime time prior to construction begins (your words), it should be so stated in the contract, not just verbally. I would need a legal documents that states you policy before we can continue." However, if you perform the site survey and provide me with a final quote that I accept, I can agree to the 5 day CA timeline.” Surprise: The next day I received the following email message from the Regional Manager. ."Hi,We won't be able to accommodate your requests - good luck and I'll will follow up with our sales person”

Overall I am dissatisfied with solar in general. It’s just another payment on top of the electric bill. That’s it, bottom line. So if you want to pay someone extra money for nothing in return by all means go right ahead. First, I live in Southern California where the sun is out year round so it would make sense, however Edison doesn’t give enough credit for the power we produce that’s extra. But they charge full price for our usage and we only get less than 25% of what we send them. Makes no sense at all. Also, the power went out on a hot summer day with the sun out, you would try in that solar runs on he house and AC while it’s daytime and sun is out but it doesn’t. So we were left stranded no AC and 90 plus outside. We use to only pay $400 to $500 for about two to three months out of the year and the other months around $135 but now it’s $172 plus $75-$100 every month for solar and Edison. So I’m paying an extra $500 bucks basically.

Loved the service and the process in general ... really helped with the electricity bill to lower way down and the team was really helpful thru the whole process

3/25/24- I have been a customer since 2019, and from install to this day, I am still paying over $2000-3000/yr to Edison for power. This is due to Sunrun designing my system incorrectly (admittedly), under-producing, and they refuse to resolve the issue. I have made several complaints, phone call, emails, chats and have opened cases (12122909, 14041433, etc.), and others but they have fallen off the website now. All they offer is to install more panels, at my expense of an additional $10,000, to solve the admitted under-production design issue. We have had countless Sunrun representatives to our home, with no resolution, only a sales pitch, as described above. I currently have a Yellow "Fault" light on, Red "communication" light on, and the Power Production light is OFF. I chatted with the company online and was told that there was not a problem, and they would not schedule a service. I chatted with a second agent and was finally able to get a proposed appointment scheduled (we'll see). It always takes multiple attempts to get any type of help. I have also had panel issues and a failed inverter during all of this. I want my under-production issue to be resolved. I paid (in full now) $37,000 to still have to pay Edison $2000-3000/yr forever. This is absolutely unacceptable business practice. Also, we have not added any additional items in our home since the install. No additional TVs, accessories, fridges, etc. In fact, we now limit or appliance use and limit AC usage because of our continued Edison bill. P.S. My best friend across the street, with the exact same house and floor plan, with Sunrun's system, consistently has CREDIT with Edison to spare. I want this resolved. 4/5/24 – Battery has faulted out and needs to be replaced. Technician told me only a few days, it is pretty common and can replace quickly. 4/22/24 – Escalation Email response from SunRun rep: ” Dear Chris, I sincerely apologize for the delay in my response. I understand your frustration, and I sympathize with the current situation at hand. It is important to note that you have saved $2,533.75 on utility payments; without your solar panels, you would have paid $4,412.97. Additionally, I have duly noted that your system is now paid off in full. To address the inconvenience you have experienced, I am happy to facilitate a complimentary healthy system inspection and waive the associated costs. Furthermore, as a one-time gesture of goodwill, I would like to offer you a $250 check. Please let me know if you would like to accept this offer. -------------------------------------------------------------------------------------------------------------------------- I declined this offer, as it is a payoff attempt to close the case and not repair my system. 4/29/24 – Battery has not been addressed/replaced yet. Now have been told it will be 8 weeks for approval and replacement. SunRun has not further addressed my unproduction concerns.