Sunrun: Read 3,582 User Reviews From Real Homeowners

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Verified Customer

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Sarah Walker

The sales representative was very professional and knowledgeable. It was a pleasant experience. Would highly recommend.

1 year ago

Reply from Sunrun

Your review brightened our day, Sarah!Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Aug. 15th, 2024

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Verified Customer

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Jennifer Deshazer

The team that is working with me to help not only better the environment but helping me every step of the way to my solar needs

1 year ago

Reply from Sunrun

This is awesome, Jennifer! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Aug. 10th, 2024

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Verified Customer

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Florence

I am extremely disappointed with the service I received from the person sent to help with my tax income. Despite numerous attempts to contact them, I have been left frustrated and unable to complete my tax return. The lack of response and assistance has been terrible, and I am at a loss for who to turn to for help. This experience has left me feeling unhappy and dissatisfied with the service provided.

1 year ago

Reply from Sunrun

Thank you for bringing this to our attention, Florence. We'd be happy to look into this for you and we will be sending you a private message requesting additional account information so that we can assign a Specialist to assist you directly.

Jul. 23rd, 2024

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Verified Customer

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Raj

I was really impressed with the installation process, it was done very well. The amount of work done was just right, not overwhelming at all. So far, everything has been going smoothly and I'm happy with the results.

1 year ago

Reply from Sunrun

This is awesome, Raj! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 8th, 2024

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Verified Customer

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Chester

My experience was really good. They delivered on all their promises and I'm satisfied with the service. That's all I have to say.

1 year ago

Reply from Sunrun

Your review brightened our day, Chester! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

May. 8th, 2024

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Verified Customer

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Kiki

The installation of solar panels caused extensive damage to my roof and resulted in a costly replacement of a window. Although the customer service representative was helpful and reimbursed some of the damage, the overall experience was marred by the lack of accountability from the installation team. The positive aspects were overshadowed by the significant financial burden I had to bear due to the damages caused during the installation process.

1 year ago

Reply from Sunrun

Thank you for sharing your story, Kiki. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we can look into this further for you. Thanks for choosing us as your solar provider!

May. 8th, 2024

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Verified Customer

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David

I don't hear much from them, making it hard to judge. We still have bills from PGE and SunRun. The service was good overall, but no, I wouldn't recommend it.

1 year ago

Reply from Sunrun

Thank you for sharing your feedback and thank you for your review, David. We will be sending you a private message to assist you with your concerns. Thank you!

May. 8th, 2024

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Verified Customer

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Casimiro

The service did not meet my expectations as it was supposed to help with my electricity bill, but I am still paying a significant amount. I feel disappointed as it has not provided the assistance I was hoping for, and I am still paying for additional charges on top of my regular bill. Overall, I am not satisfied with the service and do not feel like it has been beneficial to me.

1 year ago

Reply from Sunrun

Hello, Casimiro, thank you for reaching out to us. Your initiative to get in touch is truly appreciated. Savings on a monthly basis can differ depending on your usage patterns at home. We’re eager to explore this further to ensure you’re optimizing your savings. Please send your service address to resolutions@sunrun.com. This will enable us to allocate an Expert to address your situation. Thank you for your cooperation!

May. 8th, 2024

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Verified Customer

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Melody

I had a positive experience initially, but it went downhill when I needed to contact management. Despite promises, they never followed up on an incident, leaving me feeling neglected and disappointed. Overall, the lack of communication and accountability was very disappointing.

1 year ago

Reply from Sunrun

Melody, we’re genuinely apologetic for the difficulties you’ve faced. We’re here to support you, and we invite you to share more details with us. If you could send us a message containing your service address and a brief summary of the issues you’re dealing with to resolutions@sunrun.com, we’d be grateful. Once we have a better idea of what you are having issues with, we can personally assign an Expert to your case that can help. Thanks!

May. 8th, 2024

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Verified Customer

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Raul

I had a great experience, almost perfect. I was truly satisfied with the service provided. The staff really took care of me, making me feel valued and cared for.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Raul! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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karen kiang Gaithersburg, MD

1 . Poor communication: After waiting for a month for an appointment, Sunrun sent me an email notifying me that someone would arrive on 11/16/23, but nobody showed up. I called them and they said they did not have a work order for that day, even though an email reminder was sent confirming the appointment. So, they set up another appointment for 11/17/23, and no one showed up for that appointment either. 2. Poor management I have had three different case manager for just this one work order of reinstalling five solar panels. 3. Unexpected arrival with late notice

1 year ago

Reply from Sunrun

Hi Karen, we’re genuinely apologetic for the difficulties you’ve faced. If you could send us an email to resolutions@sunrun.com containing your service address and a summary of the issues you’re dealing with, we’d be happy to help. Your willingness to reach out allows us to explore ways to assist you better. Thanks!

Jan. 2nd, 2024

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Verified Customer

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Brandon Omaha, NE

5 Stars minus 4 Stars for the number of phone calls. I like the website and ease of use, however they won’t stop calling. They typically call 3 times a day and leave a voicemail. When I finally answered the call I was sent to sales to sell me another solar system. The sales person was informative and helpful, but answering the phone called increased the number of times they call per day and week! It doesn’t end!

1 year ago

Reply from Sunrun

Thank you for bringing this to our attention, Brandon. We would love the opportunity to make things right and speak to you further on this matter. To best assist you, please send us your address and the details of your interaction to resolutions@sunrun.com, so that we can take steps to resolve your system issues! Thank you!

Jan. 2nd, 2024

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Verified Customer

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Wendell

They answered every question we needed and they've been there if we've needed them in between. Our experience has been great, with no problems.

2 years ago

Reply from Sunrun

Wendell, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Oct. 24th, 2023

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Verified Customer

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Cheryl

Employees from start to finish were wonderful, polite, and thorough. Very responsive, very little problems. Very easy, very quick.

2 years ago

Reply from Sunrun

Thanks for your review, Cheryl! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Oct. 24th, 2023

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Verified Customer

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Carol

I don't have any problems with them at all. It saves me a lot of money to have SunRun on my roof and I don't have to pay all that electric bill.

2 years ago

Reply from Sunrun

Carol, we appreciate you taking the time to share your experience! We are so thrilled to hear that going solar is helping you save money and help lower your electric bill. Our goal is to make going solar easy and enjoyable and we are overjoyed to have you as a valued member of the Sunrun family. Thank you for helping us create a planet run by the sun. Thanks so much!

Sep. 29th, 2023

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Verified Customer

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Barbara

If I ever have questions, they're there to answer. I generate more power than I use, and the panels seem to be working well.

2 years ago

Reply from Sunrun

Thanks for your review, Barbara! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Sep. 29th, 2023

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Verified Customer

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Dave Jensen

Sunrun provided an excellent buying experience! They clearly communicated our next steps, when to expect progress, and were friendly throughout.

2 years ago

Reply from Sunrun

Dave, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Sep. 27th, 2023

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Verified Customer

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Paul Bordas

The ease of adding panels to my home. The clarification as to how the system works and how it would affect my electric costs.

2 years ago

Reply from Sunrun

Paul, thank you so much for your review. We are so happy to hear that you had a great experience with us and welcome to the Sunrun family!

Sep. 27th, 2023

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Verified Customer

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Tammy Woods Orland Park, IL

All has been really great, the panels are working we are producing energy, ComEd is charging a handling fee but that is to be expected. All is well.

2 years ago

Reply from Sunrun

We're thrilled you had a good experience, Tammy! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Sep. 22nd, 2023

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Verified Customer

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John

My system failed on 9/6 while I was on vacation. No notice or action from SunRun. Scheduled repair10/5. My system has worked for many years at rated output with out fail.

2 years ago Edited September 20, 2023

Reply from Sunrun

John, thank you for your review and we are so happy you have enjoyed your services with us. We will be sending you a private message for additional information so we can look into your concerns for you. Thank you!

Sep. 20th, 2023

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Verified Customer

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Gregory Los Angeles, CA

Very happy with my solar panel system. My $11,500 (20 yr) lease will be recovered at the end of this year (6.7yrs). No problems EVER!!

2 years ago

Reply from Sunrun

Gregory, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Sep. 5th, 2023

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Verified Customer

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Cheryl Haines City, FL

I’m getting electric bills that are 223.84 that’s awful plus I’m paying you guys a 101.00 not like this at all especially with things being so much money we are seniors so this is hard

2 years ago

Reply from Sunrun

Thank you for bringing this to our attention, Cheryl. We'd be happy to look into this for you and we will be sending you a private message requesting additional account information so that we can assign a Specialist to assist you directly.

Sep. 5th, 2023

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Verified Customer

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Andrew Jones Evergreen Park, IL

From sales to installation, the process was seamless. The salesperson addresses our concerns and the panels are aesthetically appealing.

3 years ago

Reply from Sunrun

We're thrilled you had a good experience, Andrew! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jun. 23rd, 2022

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Verified Customer

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Robert Klinger Florence, AZ

We've been with Sun Run for five years and it's exceeded our expectations. All equipment has been excellent and panels have saved us a lot of money.

3 years ago

Reply from Sunrun

Thanks for your review, Robert! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thanks for helping us create a planet run by the sun!

Jun. 23rd, 2022

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Verified Customer

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Jim Meyer Schaumburg, IL

The leasing process was very straight forward and there have been no problems in the 2+ years they have been in operation.

3 years ago

Reply from Sunrun

We're thrilled you having a good experience, Jim! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jun. 16th, 2022

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Verified Customer

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Jesus Miranda Yuma, AZ

We had amazing representatives understand the importance of using solar energy. They explained everything in a way we could understand

3 years ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family, Jesus!

Jun. 16th, 2022

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Verified Customer

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Robert Hays Galena, MD

Very reliable equipment and service. I've only had one issue since the system was installed and it was taken care of immediately.

3 years ago

Reply from Sunrun

We're thrilled you had a good experience, Robert! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jun. 16th, 2022

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Verified Customer

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Nancy

I'm disappointed that I can't add on a battery after installation. I've never had a problem with the equipment. Installation was very smooth.

3 years ago

Reply from Sunrun

Thank you for your interest in our backup battery, Nancy. We are working on a retrofit solution for existing customers and expanding our home battery solution to more states. As soon as a retrofit is available, we will let our customers know. Thanks!

May. 26th, 2022

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Verified Customer

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Brenda

I'm really pleased with my power bills from the power company. Installation went very well and quickly. The salesman that came to the door was very convincing.

3 years ago

Reply from Sunrun

Thanks for your review, Brenda! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thanks for helping us create a planet run by the sun!

May. 26th, 2022

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Verified Customer

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William

The customer service was very helpful and they took care of my situation quick. I never had any problem with the power energy so far.

3 years ago

Reply from Sunrun

Thanks for your review, William! We hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

May. 26th, 2022

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Verified Customer

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Michael

I think everyone should go solar. Sunpro has the latest technology. The individual I worked with really knew his job and knew what he was doing.

3 years ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family!

May. 26th, 2022

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Verified Customer

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Beth

Once they got out here to install the panels it went very quickly and smoothly. We've not had any trouble with the equipment.

3 years ago

Reply from Sunrun

Beth, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!

May. 26th, 2022

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Verified Customer

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Ed

The salesman that came was outstanding. Everything went smooth, very smooth. In six years I haven't had a problem with my system.

3 years ago

Reply from Sunrun

We're thrilled you're having a good experience, Ed! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 26th, 2022

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Verified Customer

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Pauline

I was happy the way that they performed work. They are very good, very fast. It looks all good. They were very pleasant to deal with.

3 years ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family, Pauline!

May. 26th, 2022

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Verified Customer

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Diane

They've always been there when I needed them. I thought the installation process went very well and I had no complaints.

3 years ago

Reply from Sunrun

We're thrilled you had a good experience, Diane! Thanks for taking the time to share your feedback. We really appreciate hearing from you. Thanks for playing such an important role in our solar community and helping us create a planet run by the sun!

May. 25th, 2022

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Verified Customer

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John

We don't have any problems, they are doing a good job. We also save money by using them. They did a great job with installation.

3 years ago

Reply from Sunrun

Thanks for your review, John! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 25th, 2022

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Verified Customer

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Kevin

They are always able to take care of all my needs. All seems to be working good. The installation process went very smoothly.

3 years ago

Reply from Sunrun

Thanks for your review, Kevin! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 25th, 2022

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Verified Customer

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John H Phoenix, AZ

The people and service was great, responsive and installed as planned. Cost higher than others and the app has less information than others I have seen.

5 years ago

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Warren Fresno, CA

The service has been okay but they did break forty tiles while putting the panel in. I was not happy with the cost of installation but since then it has been working fine.

5 years ago

Reply from Sunrun

Thank you for sharing your story, Warren. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Jul. 20th, 2024

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Verified Customer

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Jerry Bryantown, MD

No problems with the completion of the project or the solar panels. From the time of schedule to the time they finished was great.

5 years ago

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Ron Sebastopol, CA

They haven't shown up for the last two scheduled appointments I sat and waited for 4 hours on each one. I've been pleased with the equipment. Their installation is fine the sales people were fine but the maintenance people are irresponsible.

5 years ago

Reply from Sunrun

Thank you for sharing your concerns with us. We apologize that you had a negative experience during the installation process. We take damage claims very seriously. Please rest assured this is not the typical experience please reach out to Customer Care (855-478-6786) and we will further investigate this issue.

Jul. 6th, 2020

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Verified Customer

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Scott Fresno, CA

They are generally excellent but there was a complicated billing issue where they changed the address for mailing three times in two months and lost everything.

5 years ago

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Verified Customer

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Tabitha Aiken, SC

They only took one day and the installers are very professional and very unique. My solar panels look like they are in good shape.

5 years ago

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Verified Customer

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Nathan Jeffcoat

The best person in the whole experience was the initial salesperson, Nathan. I was not a fan of the project manager, who was very difficult to get ahold of for me.

5 years ago

Reply from Sunrun

Thank you for sharing your story, Nathan. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Jul. 20th, 2024

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Verified Customer

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Stephen Tucson, AZ

It keeps breaking down. I have had a very bad experience with SunRun in terms of their telling a subcontractor to disconnect my system for non payment when I had prepaid a twenty year lease up front for sixteen thousand dollars. It was embarrassing and I had to spend a lot of time correcting this.

5 years ago

Reply from Sunrun

If you're experiencing chronic under-performance we definitely want to look into this and find the root cause of the issue. We're disappointed to hear you haven't been able to get assistance previously. Please feel free to private message us.

Mar. 25th, 2020

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Verified Customer

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Garnet Waianae, HI

Didn't met our expectations, we told agent What we wanted at the first meeting and he assured us to get what we want but it didn't happened. We can't do anything now cause we're bound with their contract

5 years ago

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Steve Morrison, CO

5 years ago

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Anne Scottsdale, AZ

Initially, SunRun told me that it would save me on my bill and it would install enough solar panels to cover all my bills. But It doesn't cover even half of my electricity bill's. I was told it would do. The installation did go smoothly and the company had good communication

6 years ago

Reply from Sunrun

This is not the Sunrun norm! We would like to take this opportunity and review what specific issues you are concerned about regarding your bill. We know waiting to get the system installed this long is not ideal please feel free to contact our Customer Care team and we can address this issue.

Jul. 6th, 2020

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Verified Customer

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W. Hamilton Bellflower, CA

Sunrun has saved us a lot of money. Our rep was patient with us in deciding. We got over good2 panels put on and that has helped our electrical bill tremendously.

6 years ago

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Verified Customer

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Andoy Buckeye, AZ

Project scope, schedule and budget spot on. Home analysis review, install and actual operational performance certainly met expectations

6 years ago

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