Sunrun: Read 4,881 User Reviews From Real Homeowners

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Verified Customer

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Kolby Crain

Sunrun has been an incredibly easy company to work with, I am going on almost 4 years with my solar panels from them with 0 issues and seamless service! It never seemed like it could be this easy to lower my electric bill.

1 year ago

Reply from Sunrun

Thanks for your review, Kolby! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Apr. 2nd, 2025

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Verified Customer

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Gary Ford

The team ,from the office to the installation team were wonderful, polite and courteous. I'd recommend Sunrun 💯 percent to anyone. I have 26 panels and just installed a Battery. Price is great. Thank you Sunrun.

1 year ago

Reply from Sunrun

Thank you for sharing your experience, Gary! We're thrilled to hear that you had a seamless installation process and that you're satisfied with our service. If you ever need anything in the future, please don't hesitate to reach out. Thanks!

Apr. 2nd, 2025

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Verified Customer

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Bethany Diggs

Loved the communication, the speed and efficiency of signing the contract to the installation. The friendliness of everyone I interacted with. We are extremely happy and have no complaints . Thank you

1 year ago

Reply from Sunrun

Thanks for your review, Bethany! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Mar. 10th, 2025

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Verified Customer

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Jose Vasquez

I’m very happy with SUNRUN and satisfied with the performance of the equipment and the Tesla Model battery. I like to thanks the sales team Bella and Ulises for their service and service explaining how the system works !

1 year ago

Reply from Sunrun

We're delighted to hear that Bella and Ulises made such a meaningful impact on your solar journey. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thanks!

Feb. 21st, 2025

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Verified Customer

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TRUE Hudson

These folks were a joy to work with. Everything was upfront. What they said would happen and when happened as explained. They were always available to answer questions. Very happy with our system.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, True Hudson! We appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Feb. 13th, 2025

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Verified Customer

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Curtis Ward

I have had sunrun for over 3 years and I am very much satisfied with the product and I think people should inquire about the product. Because when the grid is out I am not without power.

1 year ago

Reply from Sunrun

Hi Curtis! We're thrilled to hear this! Glad we're able to help you keep the lights on!

Feb. 10th, 2025

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Verified Customer

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Krishna Boodram

This has been always very knowledgeable and helpful in her work wish there were more persons like her to assist the customers. I really do appreciate persons who really can assist the public

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Krishna! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Feb. 4th, 2025

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Verified Customer

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Albert Truong

Overall great service and team. Sunrun was on top of the process. Only thought is to confirm service times, wasn’t an issue, but it would help customers know when people will be showing up.

1 year ago

Reply from Sunrun

Thank you for sharing your story,Albert. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to escalate this for you. Thanks for choosing us as your solar provider!

Jan. 31st, 2025

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Verified Customer

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Doris Watkins

This was one of the best decisions I've made. Sunrun made sure my house was up to code and I have saved so much money over the years. And everyone I talked to were very knowledge and nice.

1 year ago

Reply from Sunrun

We're thrilled you are having a good experience with us, Doris! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jan. 23rd, 2025

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Verified Customer

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Donald Ericksen

The sunrun group did a great job with installing our solar panel ,we have had solar for about four years .maintaince free except a wash every 6 months best decision we made highly recommend the sunrun group

1 year ago

Reply from Sunrun

Thanks for your review, Donald! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jan. 21st, 2025

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Verified Customer

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Joshua Seigler

Sunrun has proven to be a great way to insulate myself from the rising cost of electrical supply and transmission. Their terms, customer service, and installation all exceeded my expectations.

1 year ago

Reply from Sunrun

This is awesome, Joshua! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Jan. 11th, 2025

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Verified Customer

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James Rouse

This company knows what they’re doing when it comes to solar cells. They even take the time to stay in contact with you. Know other company does that Great solar cell company.

1 year ago

Reply from Sunrun

Your review brightened our day, James! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Jan. 3rd, 2025

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Verified Customer

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William Dokey

One of the best home upgrade options out there. Dropped my monthly electric bills to approximately $20. Without solar my summer AC bill here in Las Vegas would easily exceed $350. Extremely satisfied Sunrun customer.

1 year ago

Reply from Sunrun

Thanks so much for sharing, William! We're so glad to hear that you're loving your system. It's wonderful to see our customers enjoying the benefits of clean energy! If you ever need anything, feel free to reach out. Thanks

Jan. 3rd, 2025

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Verified Customer

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Maria Olivas

I had lots of questions about the installation and they were all answered in a very timely manner. In addition, I was kept aware of the progress of the installation and connection process.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Maria! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Dec. 23rd, 2024

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Verified Customer

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Vincentella Montanarello

They are a superior organization with extraordinary team at there side The communication skills above anything you would expect. Everyone involved with your account will call, text or message you every step of the way.

1 year ago

Reply from Sunrun

Thanks for your review, Vincentella! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Dec. 23rd, 2024

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Verified Customer

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Steve Lamar

I've had my solar system from SunRun for over 7 years now. I'm very happy with how it has saved me a lot on pge bills! The company has improved very much in the last few years and I am very satisfied with them.

1 year ago

Reply from Sunrun

Thanks for your review, Steve! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Dec. 18th, 2024

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Verified Customer

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Kathy Huels

Sunrun was the easiest company i have ever worked with. They have also cut my electric bill by 80% . i could not be happier with their service and the results have benn im saving money!

1 year ago

Reply from Sunrun

Thanks for your review, Kathy! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Dec. 18th, 2024

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Verified Customer

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Jack Schufreider

Everything from the sales to the installation process was excellent. Product handles the big hail storm of 2023 perfectly. Had to replace my roof, but the solar panels were not damaged.

1 year ago

Reply from Sunrun

We are so happy to hear that you are satisfied with our products, Jack! Thank you for taking the time to share your experience with others.

Dec. 17th, 2024

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Verified Customer

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Juan Aguirre

This company is the best their customer service and their people are amazing ,I have no regrets I’m saving around 300 a month in electric bill , overall happy customer here

1 year ago

Reply from Sunrun

That’s fantastic, Juan! It’s wonderful to hear how much you’re saving, and we’re thrilled you’ve had such a positive experience with your system.

Dec. 17th, 2024

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Verified Customer

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Anthony Laudate

Everything was great from start to finish! They kept me informed throughout the process and let me know how it works! I recommend SunRun to all the people I come in contact with.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Anthony! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Dec. 12th, 2024

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Verified Customer

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Alex Garcia

Sunrun is a great company. Not only did they give me a great deal on my solar panels, they also updates my electrical panel at no cost. I would definitely and have referred my friends and family about them.

1 year ago

Reply from Sunrun

Alex, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Dec. 12th, 2024

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Verified Customer

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Megan A

Cole was great educating us on our first solar system in California. It worked so well we contacted Cole again when we moved to Nevada. The solar system is working great here, too.

1 year ago

Reply from Sunrun

This is awesome, Megan! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience in two states! Thanks for going solar with us!

Dec. 2nd, 2024

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Verified Customer

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Tommy Thomas

The Company did an amazing job from start to finish to complete the project. Timetables were pretty accurate and customer communication was very good. My wife and I are very pleased with the choice to go solar.

1 year ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family, Tommy!

Dec. 2nd, 2024

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Verified Customer

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Angel Ramos

Been great having them, I’m not worried about maintenance and I’ve seen a steady production on the panels. The install was solid and fast. And about $100- $380 cheaper than what I would’ve been paying with Edison.

1 year ago

Reply from Sunrun

Thanks for your review, Angel! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Nov. 26th, 2024

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Verified Customer

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Wayne Ayudan

Loved the overall experience from the beginning to end of the process. Was always kept updated throughout the process and employees were very informative and helpful. The work from installation to completion was excellent.

1 year ago

Reply from Sunrun

Thanks for your review, Wayne! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Nov. 22nd, 2024

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Verified Customer

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John Roberts

SUNRUN has always been there to answer questions or resolve my issues. I don’t get that kind of customer support from some other companies. I also enjoy knowing that my calls will not routed to an overseas call center.

2 years ago

Reply from Sunrun

We're thrilled you had a good experience, John! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Nov. 15th, 2024

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Verified Customer

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Douglas C Pence

Product and service of Sunrun is unmatched. We just had them install on a second house and are delighted with the results. Who would be unhappy with saving 500 dollars a month over the summer?

2 years ago

Reply from Sunrun

This is awesome, Douglas! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Nov. 13th, 2024

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Verified Customer

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Ellie Uy

Though we decided to hold off on getting solar right now, still want to thank Jared for assisting us with the consultation. He was honest, helpful and knowledgeable. Highly recommend him.

2 years ago

Reply from Sunrun

Thank you for taking the time to share your experience with Jared. Please consider us in the future if you decide to go solar!

Oct. 29th, 2024

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Verified Customer

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Mariel Ramirez

Pleasant and professional from the beginning of him knocking on the door. Very reassuring and able to have us ease with the information and details of the services provided through Sunrun. He definitely made us believers.

2 years ago

Reply from Sunrun

Mariel, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!

Oct. 29th, 2024

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Verified Customer

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Valerie

It has been fine, I haven't had a need to talk with anyone. For a while I was not able to get on the app but have since been on it. I wish it would show me how much electricity we have generated and how much we have used.

2 years ago

Reply from Sunrun

Valerie, your review brightened our day! We aim to provide you with the best solar service possible, and we're delighted to hear that you had a good experience. Our app team is always taking suggestions for new ideas, we've passed this along to them!

Oct. 29th, 2024

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Verified Customer

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Stephen

Awesome company! Great contact kept us in the loop of the process the entire time. Instllers were professional and did a fantastic job. All Electrical work looks amazing. System functions fantastic. 100% reccomended.

2 years ago

Reply from Sunrun

Stephen, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Oct. 15th, 2024

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Verified Customer

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Chris Shepherd

Like: Sunrun's reporting capabilities so we can see how we are doing. Dislike: Sunrun's customer service help process is cumbersome and it was hard to understand some of the representatives because English was not their primary language. Also, we needed technical support and it took months to resolve.

2 years ago

Reply from Sunrun

Thank you for sharing your feedback, Chris. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to escalate your concerns to look into further . Thanks for choosing us as your solar provider!

Oct. 15th, 2024

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Verified Customer

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Kent

Likes: Very proactive during initial installation and startup. Dislikes: 1. Installer failed to finish bird screen installation and failed to clean up the bird poop, even after they came back to complete installation. 2. Sunrun mistakenly bounced me to the installer to correct a Wi-Fi connection issue. 3. Sunrun hired a rudely aggressive and dishonest marketing firm to try and sell me an add on battery wall. 4. Sunrun told me the rain would keep my solar panels clean. According to two independent roofing / solar inspectors, the panels need to be cleaned annually.

2 years ago

Reply from Sunrun

Thank you for sharing your feedback, Kent. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Oct. 15th, 2024

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Verified Customer

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Jimmy

I had a great experience overall; everything seemed to work smoothly. However, I was surprised to still receive an electric bill after the sales, which is a bit disappointing. It's close to what I expected, but I thought I wouldn't have any bills at all. Overall, I'm satisfied but with some reservations.

2 years ago

Reply from Sunrun

Thank you for bringing this to our attention, Jimmy. We are so so to hear that your system is not performing as expected. Our team would be more than happy to review your system's performance along with any other specific concerns you have. To address this, please be on the lookout for a private message requesting additional information. Thank you!

Oct. 11th, 2024

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Verified Customer

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Bruce

I had a positive experience with the service. Everything went smoothly during the installations, and I was pleased with how well they performed. Overall, I would recommend them based on my satisfaction with their work.

2 years ago

Reply from Sunrun

We're thrilled you had a good experience, Bruce! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Oct. 11th, 2024

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Verified Customer

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Ronald

The experience was quite smooth overall, which I appreciated. However, I did have some concerns that were not addressed at the moment. Overall, while there were positives, I felt some aspects could use improvement.

2 years ago

Reply from Sunrun

Hello Ronald,

My name is Aulana, and I am part of the Social Media team here at Sunrun. I'm following up with you regarding the review you provided, we definitely want to help with your concerns. In order to assist you, can you please provide me with your specific concerns and service address?

Thank You,
Aulana

Oct. 11th, 2024

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Verified Customer

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Dennis

I had some initial frustrations with the solar system, feeling like no one was coming to help. However, a technician did come out and addressed a few issues, ensuring everything was working correctly. Overall, the system has been trouble-free since then, so I’m satisfied with the resolution.

2 years ago

Reply from Sunrun

Thank you so much for your kind words, Dennis. We’re delighted to hear that our team was able to resolve the issues you were having with your system. Thank you for taking the time to share your experience with others.

Oct. 11th, 2024

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Verified Customer

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Donald

I had a good experience with the installation, although the hookup took longer than expected. Overall, I'm satisfied and would definitely consider using their services again despite the minor delay.

2 years ago

Reply from Sunrun

Thank you for sharing your story, Donald. Your feedback helps us continue to improve your solar experience, and we apologize that your installation took longer than expected.

Oct. 11th, 2024

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Verified Customer

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Linda

I had a frustrating experience with Sunrun. It took a long time to get everything installed, and they did it incorrectly, leaving me with issues on my roof. I regret choosing them as they haven't completed the project and have left me in the dark. They need to improve customer communication, especially regarding refunds and battery backup options.

2 years ago

Reply from Sunrun

Linda, we are so sorry for this experience and we want to help resolve your concerns as well as provide you with a better experience. Please email us at resolutions@sunrun.com with your service address, name and specific concerns so we can assist you. Thank you!

Oct. 11th, 2024

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Verified Customer

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Donna

I've been very happy with this service. They truly exceeded my expectations, and I would recommend them to anyone looking for quality and reliability. Excellent experience overall!

2 years ago

Reply from Sunrun

Thanks for your review, Donna! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Oct. 11th, 2024

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Verified Customer

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Cathleen

I had a great experience! Everything went smoothly without any issues, and I'm really happy with the service. Highly recommend it to anyone looking for a hassle-free experience!

2 years ago

Reply from Sunrun

Thanks for your review, Cathleen! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Oct. 11th, 2024

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Verified Customer

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Karen Wright Ridgely, MD

I had a positive experience overall. The team has been very responsive and proactive when issues arise, always out here working to resolve them. It’s reassuring to know they are dedicated to maintaining quality service.

2 years ago

Reply from Sunrun

Karen, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience with the services we provide. Thank you for helping us create a planet run by the sun!

Oct. 11th, 2024

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Verified Customer

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Louis

I had a great experience with the installation of our solar panels. The team was professional and completed the job quickly. The Sunrun representative was particularly impressive. Overall, I highly recommend their services!

2 years ago

Reply from Sunrun

This is great to hear, Louis! Your positive feedback is like a ray of sunshine to us, and we're so happy that you are enjoying your system. Thanks for going solar with us!

Oct. 11th, 2024

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Verified Customer

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Charlene

I had a great experience overall! Everything went smoothly without any issues. I also noticed a reduction in my energy costs, which is a big plus. I'm quite satisfied with the service and how everything was handled.

2 years ago

Reply from Sunrun

Thanks for your review, Charlene! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Oct. 11th, 2024

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Verified Customer

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Diana

I had my installation done recently, and I must say, it was a satisfying experience. I haven't encountered any problems, and overall, my experience has been positive. I'm pleased with how everything turned out.

2 years ago

Reply from Sunrun

Diana, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Oct. 11th, 2024

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Verified Customer

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Kirk

I had a great experience with the service. They inspected my roof quickly and efficiently, measuring for the panels and completing the installation smoothly. The cleanup was thorough, leaving everything in good order. Overall, it was a nice, hassle-free job!

2 years ago

Reply from Sunrun

Thanks for your review, Kirk! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Oct. 11th, 2024

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Verified Customer

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Sherry

The installation process was mostly smooth and completed in a day, but communication with the technicians was lacking, leading to some confusion. While I'm satisfied with the installation, I have concerns about my electricity bill being higher than expected. I’d appreciate more long-term information and updates from the company.

2 years ago

Reply from Sunrun

Sherry, thank you for reaching out to us and apologies for the lack of communication you experienced. We would be happy to assist you with your concerns and we will be sending you a direct message to assist you, thank you!

Oct. 11th, 2024

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Verified Customer

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Anonymous

I had a very smooth experience overall. However, I found that there were no immediate issues or concerns at this time. Overall, my interaction was quick and efficient, but I did not encounter any significant problems.

2 years ago

Reply from Sunrun

Thanks for your review! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Oct. 11th, 2024

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Verified Customer

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Jane

I had a good experience with this service many years ago. I would definitely recommend it to anyone looking for quality. Overall, I'm satisfied with my experience and would suggest others give it a try.

2 years ago

Reply from Sunrun

Jane, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Oct. 11th, 2024

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Verified Customer

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Yohannes

We love Sunrun solar , but my house now a lot of birds make a nest behind the solar panel because there’s a big space between the solar panel and the roof ( it’s easy to make nest ) , the other house that have the solar panel as well but not from Sunrun there no space , so the birds can’t make a nest . Our roof ‘s dirty n lots of bird feathers flying and on the roof too 😞, That’s our problem .

2 years ago

Reply from Sunrun

Yohannes, we appreciate you reaching out and letting us know about the bird nests behind your solar panels. If there is anything we can assist you with please send your service address to resolutions@sunrun.com. Thank you!

Oct. 11th, 2024

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