Sunrun Reviews

We have saved a ton of money on electricity since getting the panels and the process couldn't have been easier.

So my solar panels have been down since 9/21/25 they are just 25 month old as I was sold in August 2023. The panels are producing a 0Kw since then. Sunrun has raised my rates each year, and refuse to prorate my monthly bill this month. I have an appointment on Oct 17 to "fix" whatever is wrong with them so that is almost a full month that I will not have the service I am paying for $196.80/mo as of today. Please rethink using these guys. They are guaranteed not to lose more than 10% of what the panels can produce and mine are not producing at all here in AZ. Big regrets for signing up.

I want to warn others about the solar panel company Sunrun, due to my bad experience with them. After almost a year of requesting repairs, they finally fixed my panels, but in the meantime, they kept sending a technician every month without solving anything. Now, on top of that, they are also breaking the contract. The contract clearly stated that the monthly payment would increase by 3% each year. However, in addition to applying that 3% increase, they also added an extra $7.81 monthly charge without my authorization, violating the terms of the agreement. This company does not honor its own contracts and only looks for ways to take more money from consumers. I strongly advise being very cautious before doing business with them.

I've been waiting for months now for these people to fix an installation error. I have sent them all proof of the error; billing statements, pictures, and a report from my electrician..all things they requested. Sunrun will not show up to repair anything unless they know ahead of time, which means you have to hire your own electrician to find their mistakes first. Many many phonecalls and many reasons they give as to why they can't just send someone here, while I still have to pay a Sunrun bill, and a National Grid bill that has not shown improvement, despite showing them bills in the months before and after install, the amount to pay and kwh usage stays the same. I do not recommend Sunrun. My next approach to getting my issues solved is by calling a lawyer.

Sunrun Solar is the worst solar company. There are thousands of complaints against them. Their business practices and contracts are being investigated. They do not pass the CA tax credits on to their clients. The company keeps the tax credits. Don't even know how that is legal? They have the worst customer service. Their Escalation department is a joke. No matter the issue, they take zero responsibility. The customer is NEVER right according to them. There are so may Facebook Groups with thousands of complaints. And there nis no clear way to file complaints against them. There are Class Action Lawsuits against them. I definitely feel they are scammers. The industry needs to have clear complaint process for customer complaints. The CSLB - Contractors State Licensing Board in each state is a good starting point to file complaints. I started a Facebook group - Sunrun Solar Nightmares - Central Valley. There are at least a dozen or more FB groups with thousands of complaints. And still nothing gets done. I have filed at least 20 complaints with various organizations. Most just forward the complaints to Sunrun's Corporate Headquarters in Utah. I have dealt with at least 6 different people in Sunrun's Escalation Department. They are useless. Their contract states that "Sunrun offers a Performance Guarantee. If your system does not produce the power output guaranteed in this agreement, we will refund you for lost power." It also says they will "Monitor the system constantly." They will insure, maintain, and repair the Solar Facility at no additional cost to you including inverter replacement. Their rep showed up at our home and said our invertor was underperforming and he was replacing the inverter the following day. His exact words were "You don't have to be home. You won't even know we were there." He shut our solar off and then never showed up to replace the inverter. I found out when I received a $3700 bill from Edison. They reviewed our account and said we were not on Solar for 8 months. Sunrun guarantees they will "constantly monitor your solar." They obviously do not, or they would have known or solar was not operating for 8 months. They were 100% negligent and refused to cover the cost of their mistake ($3700.00) They offered us $500. I refused it. I have been researching their company and all the complaints. I cannot comprehend there has been hardly any action against this company with the number of people complaining. I submitted my information to Top Class Action Lawsuits. They are working on a class action lawsuit against Sunrun in California. I do research every day on this company. I will not stop until they do the right thing. And I wll assist others that cant get their complaints resolved.

Wow where to begin, we had them install solar 2 years ago and we’ve had nothing but issues. Last September it stopped working, there response we will try to get someone out as soon as possible 2 weeks later tech showed up does a few inspections and we’re up and running. Nice in the meantime my electric bill is $1100.00 higher because of having to run my A/C because of a heat wave nice there response oh we will discount our Sun Run bill $100.00 so $1300.00 electric bill for one month. Now fast forward to this August low and behold San Diego has another heat wave and guess what solar goes down again my first two calls to the company it’s let’s try and reboot the system with no luck. We will send out a tech to look at it but it’s going to be two weeks again. No way not again so my wife and I start calling and to be honest after nine phone calls and getting hung up on (oh sorry we lost your call) I finally went Karen on the elevation rep Brandon who didn’t like being called out for his crappy take it or leave attitude. So in closing don’t go with this company I’m doing my research on them it’s best to go with a company that can provide service after they do the installation. They like the slam bam we’ve got the install there customer service after that is pathetic.