Sunrun: Read 4,821 User Reviews From Real Homeowners

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Verified Customer

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Ed and Lauren Bassard

From the moment we began working with Luke Johnson, everything went smoothly. We were always kept informed. Even the subcontractors who needed to work on our electrical panel were pleasant and concerned I knew the power would be off temporarily. The PayPal system has been easy, too.

7 years ago

Reply from Sunrun

Thank you, Ed and Lauren, for leaving your detailed review. We love to hear that everything went smoothly we strive to be efficient. Communication is key when working with our customers, we are delighted to see every detail necessary was communicated.

Apr. 15th, 2019

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Verified Customer

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Barbra Albuquerque, NM

Everyone I have interacted with is so kind and considerate and told me what they were doing and why they were doing it and to me that is important. The people at Sunrun are what made it a great experience. Installation was just great and the only problem I have is when it snows we don't get enough sun to melt it off very quickly.

7 years ago

Reply from Sunrun

We love love love reading this review! Thank you, Barbra!

Apr. 11th, 2019

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Verified Customer

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Lisa Tucson, AZ

The people who came by and told me everything were very good at communication and very responsive. Whatever question I had, I got a quick answer. I haven't had any problems with the equipment and installation went quickly according to schedule.

7 years ago

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Verified Customer

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Katherine San Diego, CA

I have had no issues with any of the equipment since it was installed. Everything was done very professionally and they cleaned up and left everything basically as they found it. They're very attentive and answer all questions.

7 years ago

Reply from Sunrun

Katherine what a great review! We love hearing that didn't experience any issues and that our team was courteous and professional. Making sure you are satisfied is something we strive for! We're happy to hear we succeeded.

Apr. 11th, 2019

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Verified Customer

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Michael Morgan Hill, CA

The did a nice job and it was clean. They put it together quickly and it was better than expected. Its all working well and it worked during an outage, the power went out and the backup battery worked, so I was pleased with that.

7 years ago

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Verified Customer

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Shannon Tucson, AZ

They have pretty great technology, they can access everything through the computed and take an average of the area. I have had no issues, and I have had for four years now. Once I can buy out the system I think the savings with really start.

7 years ago

Reply from Sunrun

We love to see our longterm customers loving their system. You've helped create a better planet for 4 years and counting! Thank you, Shannon, let's create a planet run by the sun.

Apr. 11th, 2019

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Verified Customer

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Sameer

The installation process went pretty smooth, the only thing I didn't like was a couple of panels were not aligned perfectly on the roof. I am getting energy back and it is doing what it is supposed to. They have been responsive to my questions and pretty thorough.

7 years ago

Reply from Sunrun

We love to hear the install went smoothly! Now that you have solar on your home you can help us create a planet run by the sun! You're part of our Sunrun family now, please feel free to reach out with any questions.

Apr. 11th, 2019

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Verified Customer

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Mike Madera, CA

I strongly suggest people go with sun run, they do exactly what they promised. They schedule a date that is convenient and they take care that their workers are in and out in the same day. They were in contact with us constantly and it went very smoothly.

7 years ago

Reply from Sunrun

Woohoo, thank you for sharing those powerful words! We work hard to take care of our customers during their transition to solar. Let's continue to run a planet created by the sun.

Apr. 11th, 2019

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Verified Customer

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Dian Tucson, AZ

My electric bill is lower and I am saving money. I would highly recommend them. I can contact my agent anytime, and he answers the phone every time and he's very nice about answering quickly and very personable. I have not had one problem with the equipment. They look wonderful up on my roof, I get a lot of compliments.

7 years ago

Reply from Sunrun

Hello Dian, we love love love to hear you're saving money. We will be here to answer any questions you have we also install equipment that will stand the test of time! Let's continue to power forward.

Apr. 11th, 2019

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Verified Customer

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Miss Margaret in South Carolina Pendleton, SC

Thus far in the SunRun experience, all of the interactions I have had with SunRun personnel have been great experiences with very professional business people. And the system runs without problems, and I love (1) the savings on Duke Energy bills, and (2) just knowing that most of my electricity comes from the Sun!

7 years ago

Reply from Sunrun

We love to hear that you are delighted with the experience and your savings Margaret. Making sure your system is working, and you are receiving what we promised makes us stupendously happy. Welcome to the Sunrun family.

Feb. 20th, 2019

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Verified Customer

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5 Sanger, CA

They have qualified staff. There were good sales people working with us all the way through the process. The support has been very good just to follow up with the issues or problems I've had. They're out here pretty quick. I've had some issues with some of the switches and things like that that sometimes don't work as I expected them to.

7 years ago

Reply from Sunrun

Leyden, thank you for leaving this review, we appreciate you taking the time to do so. We want to make sure your concerns are being addressed. We would be more than happy to assist you with the switches issue. Please private message me your contact information.

Feb. 20th, 2019

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Verified Customer

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Ismael Spring Valley, CA

It has been a very easy process start to finish. They answered all my questions I had about new to sola system. They actually take the time to go in depth, one on one with each individual customer in regards to any issues that they might have with your billing or whatever.

7 years ago

Reply from Sunrun

Wow! Ismael loving this review! We want to make the experience an easy process from start to finish so we are happy this was your case. Making sure we have communication with our customers is important, we will always answer any questions you have. Let's power forward!

Feb. 20th, 2019

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Verified Customer

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Thomas Murrieta, CA

The price was good and they offered us the ability to buy what we needed not a package. It does the job it is intended to do and we're not paying for electricity. I do have a piece of equipment that they told me to get in touch with the manufacturer about, but it is not harming the system.

7 years ago

Reply from Sunrun

Making solar affordable is a huge part of what we do. Our products are consumer friendly and we have a variety, so we can meet consumer needs. We want to make sure the system is always working so you can get the most out of the production. If you have any questions feel free to private message us. Thank you for helping us create a planet run by the sun.

Feb. 20th, 2019

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Verified Customer

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Dekki Grand Terrace, CA

I am very satisfied. The service is very good. Every single person, not just customer service, but all the team workers at sun run are very knowledgeable. They are very specific with follow up instructions. Installation was very professional and very good. The product is guaranteed by Costco. The quality is good.

7 years ago

Reply from Sunrun

Dekki, we are delighted to hear you're satisfied! Making sure we provide 100% great service is what we strive for. Our team is very knowledgable and it looks like we answered all your questions that came up during the process. A great installation is our goal! Let's create a planet run by the sun!

Feb. 20th, 2019

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Verified Customer

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Richard Surprise, AZ

It appears to be fairly decent. I have already had a number of bills that were way under in the power. Installation was great. Customer service is always willing to answer my question and if there is a problem, they let me know.

7 years ago

Reply from Sunrun

We are willing to make you happy and assist you, Richard. Please let us know if you need anything. We are excited to hear you are seeing the difference in your bills. Let's create a planet run by the sun and a better future for the environment!

Feb. 20th, 2019

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Verified Customer

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Ralph Vacaville, CA

All the research that we did indicated that it was a reputable company. The person came out and gave us all the information we requested. We did have them come out and put some screening around the panels because of the birds and they came and there was no issue. Installation went smoothly. The equipment has never given us problems.

7 years ago

Reply from Sunrun

We are happy to hear that there were reliable reviews out there. We love hearing that our customers are happy and because of that other wonderful people are helping us create a planet run by the sun! Love to hear the installation was smooth. Let's power forward!

Feb. 20th, 2019

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Verified Customer

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Robert San Ramon, CA

I choose them because they were at Costco and they are a reputable company in my area. The overall customer support has been good. The coordinators were in close contact with me and checked on the progress and scheduled appropriately. They followed their commitments and time schedule. Some tiles were broken installation but they were later replaced. I am fairly satisfied with the equipment and quality.

7 years ago

Reply from Sunrun

We love to hear you come from Costco and to hear you are satisfied. We are here to help with any questions or concerns you may have. Thank you for leaving this wonderful review and helping us create a planet run by the sun!

Feb. 20th, 2019

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Verified Customer

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Alice North Highlands, CA

I have Sun run solar on the roof. It was free and it cut back the bills. I wish they would offer the choice of having a battery to go with it but I know they are very good. They're very thorough. They keep in touch with us all the time and we're happy.

7 years ago

Reply from Sunrun

Reading your review made our day Alice. We love to hear that you've cut back on your bills! We also love that you have solar because you are making a difference in the environment. If you would like to discuss your options about adding a battery please private message and we can go into detail. Thank you for helping us create a planet run by the sun!

Jan. 30th, 2019

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Verified Customer

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Susan Klawitter Sun City, AZ

I wish there was more immediate information on their site, My Sun Run, available to me. I know others who have Sun Run and they can access all kinds of real time information, how much they are producing, what amount APS is buying. I find all I get is bare bones information, How many Kwh produced the day before.I find it hard to judge what kind of service I am getting with such limited information.

8 years ago

Reply from Sunrun

Thanks for reaching out, Susan! We believe communication is key. We can help review your plan with Sunrun as well as recommending you to contact APS. Providing the best customer experience is our mission and also to create a planet run by the sun. Thanks for sharing your story! Power Forward!

Sep. 11th, 2018

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Verified Customer

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Patty L. Rock Hill, SC

They have provide excellent customer service the 2 years I have been with them, including a credit back when my system did not perform to the expectations due to a wire that was disconnected. The crew came in, assessed the problem, repaired it and gave me a credit. I am very pleased with the quick response and quality of their work.

8 years ago

Reply from Sunrun

Thank you for sharing your wonderful story Patty. We love to hear the success stories that our customer share. Thank you for helping us create a planet by the sun.

Sep. 11th, 2018

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Verified Customer

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Rimshaw San Juan Capistrano, CA

Scheduling for the construction process took longer than I had expected. Required a second inspection which could have been avoided in my view. The partnership with Costco required full payment (financed) before construction would begin even though SunRun didn't get paid until after final inspection. Costco paid a 3% rebate however. I was told that the conduit would be painted to match the house and that never occurred.

8 years ago

Reply from Sunrun

Thank you for sharing your experience Rimshaw. We want to take the opportunity to work with you. Please private message me your contact information.

Sep. 6th, 2018

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Verified Customer

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Anonymous Stockton, CA

The professionalism of the crew that installed the panels. The fact that my breaker box was outdated and they put a new breaker box in for me and did not charge me. Overall they have been 100% in everything they said that they would do

8 years ago

Reply from Sunrun

Thanks for your communication. We appreciate your kind words! We love that you are passing along the word of clean energy. Cheers to you! Read less

Sep. 4th, 2018

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Verified Customer

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My Poway, CA

So far everything has been pretty smooth. We don't have any problems or issues. Everything seems to have worked out. We like that SunRun covers the services along with our contract so we don't have to use the leasing program.

8 years ago

Reply from Sunrun

Hello My. . Thank you so much for your taking to the time to leave this wonderful review. We are happy to hear you would use us again. Thank you for helping us create a planet run by the sun! Power Forward!

Aug. 24th, 2018

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Verified Customer

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Anthony Coleman Mount Holly, NJ

I was interested in saving money and keeping up with the latest technology, and I definitely think it's better for nature and the economy. The representative that I talked to was very professional and informative and that's what led me to make the decision to sign up.

8 years ago

Reply from Sunrun

This is wonderful to hear, Anthony! Providing the best customer experience is our aim, and it all starts with doing the simple things. So glad to have you as a customer. Thanks for helping us create a planet run by the sun! Power Forward!

May. 14th, 2018

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Verified Customer

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Timothy Hickox Casa Grande, AZ

All I wanted was to reduce my bill in the summer, but they were very professional, and they have excellent communication skills when it comes to my system. They monitor it and come out to fix it if anything is wrong. Now everything is great, I love it.

8 years ago

Reply from Sunrun

Thanks for sharing your wonderful story, Timothy H! Our drive is to make solar hassle-free by being attentive and focusing on each individual customer's experience, which is why we strive to service the system and monitor it as we do!

May. 14th, 2018

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Verified Customer

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Larry Miller

Everything was perfect. Elmer my salesman and Jill in customer service kept me informed throughout the entire process. Install is neet and clean, system works great, and I started saving money the first month. I have recommended the company to several friends and they have had the same great experience. I wish I could rank them higher than a 5.

8 years ago

Reply from Sunrun

That's what we love to hear, Larry M! Providing the best customer experience is key because our mission is to create a planet run by the sun. Thanks for sharing your story! So happy you took that first step to learn more about solar energy's advantages. We are thrilled to welcome you to the Sunrun Family! Power Forward!

Apr. 13th, 2018

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Verified Customer

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Don MacNeil

I have noticed a difference in my electricity bills during the summer months. Yes, I have to pay a fee in order to use SunRun each month but it is a steady amount. The electric bill changes from month to month. Just recently, both the gas and electric bills have increased. I'm glad that I signed up for SunRun when I did.

8 years ago

Reply from Sunrun

Thanks! That's what we love to hear! We pride ourselves on making the switch to solar simple, hassle-free, and full of savings! So excited to welcome you to the Sunrun family! Thanks for helping us create planet run by the sun. Power Forward! #savewiththesun

Apr. 12th, 2018

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Verified Customer

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Sandra Meza Phoenix, AZ

What convinced me of going with it was the service agreement that we got from them. Everything was easy to do from the very beginning. It was clear from the get go that there was not going to be any heat in the framework, so we didn't have to worry about that.

8 years ago

Reply from Sunrun

Thanks for sharing your story Sandra M! We enjoyed reading your review. Please let us know how things are going throughout the process, we would love to hear back from you. If you are satisfied with everything and know someone else who could benefit from going solar with Sunrun, make sure to take advantage of our referral program by visiting

Apr. 5th, 2018

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Verified Customer

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James Burns Whitestone, NY

The price was just right for us. The people we talked to were excellent, very professional and explained everything well. The installation people were very clean and did everything they said they would do. We're very satisfied with them

8 years ago

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Verified Customer

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Regina Reynolds Jackson, CA

We had Sunrun installed some six months ago. We called a bunch of people and they came out first, their representative was just excellent. The main reason we signed up with them was that Costco backed them. We're happy with it.

8 years ago

Reply from Sunrun

That's what we love to hear, Mike B! We pride ourselves on making the switch to solar simple, hassle-free, and full of savings! So excited to welcome you to the Sunrun family! Thanks for helping us create planet run by the sun. Power Forward! #savewiththesun

Apr. 5th, 2018

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Verified Customer

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Jeanne Kolb Harrison, NY

My experience with them has been very positive. I had it installed in my previous house, I had just decided to try it then and everything worked very well. The installation was good and it saved me a lot of money. So, when we moved to another house, I just looked them up again and had it all installed. Their price was still reasonable and they did a good job putting things up. They were very efficient and did what they said they would do.

8 years ago

Reply from Sunrun

Providing the best customer experience is our aim, and it all starts by doing the simple things. So glad to have you as a customer. Thanks for helping us create a planet run by the sun!

Apr. 5th, 2018

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Verified Customer

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Ronald Blackwell Las Vegas, NV

We signed up for it because of a friend's referral. Basically, we wanted to save money and be self sufficient. Their installation people should make sure that everything is plugged in and working before they leave though. When they did our installation they forgot to plug in one area of the roof and we kind of missed out on a couple of weeks of energy.

8 years ago

Reply from Sunrun

We aim to be the only choice when going solar by providing a one-of-a-kind and hassle-free customer experience! That means, getting the right answers to all of your questions, quickly activating your system, and meeting your unique savings needs! We're so thrilled to officially welcome you to the Sunrun family! Thanks for helping us create a planet run by the sun! Power Forward! #savewiththesun

Apr. 5th, 2018

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Verified Customer

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Mary Lee San Diego, CA

I had a young man come by and talk to me about solar. At that time California had a thing where, if you put solar on your house, they would re-evaluate your house. I told him to bring that to me in writing to make sure it was all true, he did, and I went ahead and put the solar system on. He was a very good and knowledgeable young man. The installation people were very good. They told me what was going on and did things right on schedule. After that they gave me a website that I can go to to check how much energy my system is generating on a daily basis.

8 years ago

Reply from Sunrun

This is such a wonderful review. We are so grateful for our customers, especially since we are still a growing company. Thankful for the wonderful words!

Apr. 5th, 2018

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Verified Customer

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Richard Spilton Poway, CA

I have a complete Sunrun solar system on my house. I'm very familiar with them. Their representatives are fabulous, everything they told me has been true. I feel very confident in what they told me and I trust that it's all 100% accurate. I've gotten more than what I expected from them.

8 years ago

Reply from Sunrun

Our drive is to make solar hassle-free by being attentive and focusing on each individual customer's experience! We also understand strict safety, professionalism, and organizational standards all go along with that. After all, we're only happy when you are! So thrilled you're with Sunrun! Power Forward!

Apr. 5th, 2018

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H.Wayne Sanders Boulder Creek, California

Dimitar was very helpful explaining Sunrun program/ PG&E interface system solar with battery backup to my wife and me.

2 weeks ago

Reply from Sunrun

Thank you for sharing this, Wayne! We're glad Dimitar took the time to explain the program and was there to help answer any questions along the way.

Sep. 1st, 2026

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Justin Level Bakersfield, CA

Very Professional Install and process from start to finish! Amazing team they have and great job!

4 weeks ago

Reply from Sunrun

We appreciate the kind words, Justin! We're glad the installation went smoothly and that you had a great experience with our team.

Aug. 22nd, 2026

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Verified Customer

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Marcia Heller Keaau, HI

Sunrun offered to lease the pvc and handle all the paperwork

1 month ago

Reply from Sunrun

Thank you for helping us to create a planet run by the sun!

Jul. 23rd, 2026

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Verified Customer

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Mary Lynch Atascadero, California

They were exstreamly nice and patient explaining things to me

2 months ago

Reply from Sunrun

Thank you for helping us to create a planet run by the sun!

Jul. 23rd, 2026

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Verified Customer

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George Klipfel Chicago, Illinois

They were available through Costco And they had generally good reviews

2 months ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family!

Jul. 23rd, 2026

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Verified Customer

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Julie Nissen Yuba City, California

I’ve been with them since Vivant. They seem to work well.

2 months ago

Reply from Sunrun

Thanks for your review, Julie! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jul. 23rd, 2026

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Verified Customer

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Sharon Morgan Las Vegas, NV

Lower electric bills, SunRun did a great job installing & maintaining system!

2 months ago

Reply from Sunrun

Thanks for your review, Sharon! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Jul. 14th, 2026

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Verified Customer

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Raquel Lynskey Phoenix, Arizona

This team was easy to work with and has been very responsive

2 months ago

Reply from Sunrun

Raquel, we're so happy to hear you had a great experience and that everyone was easy to work with and attentive. Thanks for choosing Sunrun!

Jul. 25th, 2026

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Verified Customer

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Cindy Robertson Lake Elsinore, California

It was a pleasure working with such efficient and knowledgeable professionals!

2 months ago

Reply from Sunrun

We appreciate your kind words, Cindy! It's great to hear our team was a pleasure to work with and that you're happy with our services. Thanks so much!

Jul. 24th, 2026

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Verified Customer

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Joseph Nguyen Elk Grove, CA

They were fast, efficient and professional. Thank you Sunrun team.

2 months ago

Reply from Sunrun

Thank you for leaving a review, Joseph! We're glad to hear you're happy with our services and love having you part of our Sunrun family!

Jul. 24th, 2026

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Verified Customer

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Norris Davis Magna, UT

They are my first solar panels installer and it's still kicking.

2 months ago

Reply from Sunrun

We love hearing this, Norris! It's really great to hear you've enjoyed your system over the years and appreciate you choosing Sunrun as your trusted solar and storage provider. Thanks for sharing!

Jul. 24th, 2026

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Verified Customer

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Randall Brown Boston, Massachusetts

Love the hassle free experience of having solar installed on my home.

2 months ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family!

Jul. 23rd, 2026

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Verified Customer

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Constance Kailua-Kona, Hawaii

The positive reputation of the company and responsiveness of customer service!

2 months ago

Reply from Sunrun

Your review brightened our day, Constance! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Jul. 7th, 2026

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Verified Customer

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Brian Campbell Los Angeles, California

Great services and flexible plans. Makes solar affordable and worthwhile!

2 months ago

Reply from Sunrun

We truly appreciate your review, Brian! We're happy to hear our flexible plans have helped make going solar affordable for you. Thank you for choosing Sunrun!

Jun. 30th, 2026

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Verified Customer

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Betty Boyiazis Newbury Park, CA

Christopher was amazing to work with, extremely well informed and responsive.

2 months ago

Reply from Sunrun

Thank you for your kind words, Betty! We're so happy to hear that Christopher had such an impact on your solar journey. It's great to know he was easy to work with and responsive to your needs. Thanks for choosing Sunrun!

Jun. 30th, 2026

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Verified Customer

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Diane Wasko Redmond, Washington

Got my system 3 years ago, no issues! Everything with it is great!

2 months ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family!

Jul. 1st, 2026

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