Sunrun: Read 2,936 User Reviews From Real Homeowners

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Sherry Woodstown, NJ

Overall solar experience is rated a 9. HOWEVER, Regina is correct, in that Sunrun gives you a yearly increase of about 2%. They tell you in the beginning it is a set rate for the length of the contact, then surprise you with it every year and tell you it's in the contract. It is...in VERY tiny writing. Also, if you have a leak and ask them to come check it out, you may as well just get it fixed, This is the second time I had a leak and this time, I've been waiting a month already for them to have Power Overhaul come out and take a look at it. That company has the worst customer service next to Verizon. They don't call you back, forget about you and seem clueless when you call them.SO frusterated at this point, I'm ready to take the panels off myself and put them in the street.

9 years ago

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Larry Lewis Apo, AE

Had solar panels installed in 2014 by Sunrun. The install went smooth and my electric bill has dropped significantly. Got the various rebates and most importantly, the Federal 30% tax credit was applied to last year's taxes. I would recommend Sunrun to anyone interested in solar installation.

9 years ago

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Nelson Phoenix, AZ

Most awesome job. Guys arrived on time both days as they said and were very courteous. I feel they went above and beyond with the job they did. Herman, Manny,Jose Fernando and Sal , GREAT JOB. Higest recommendation.

9 years ago

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jose cintron Parkville, MD

I am satisfied with sunrun, my installation was outstanding and they leave my place very clean. I am very satisfy with the solar system, for nine month in the row all I pay is 7.86.

10 years ago

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Derek Moore Fullerton, CA

Satisfied with the installation , production of the solar panels was as indicated and savings outlined have been realized. Only drawback was with customer service responses to referrals and referral bonuses promised but delayed.

10 years ago

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Verified Customer

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Daniel Cao

Good communications and very responsive.

2 months ago

Reply from Sunrun

Thanks for your review, Daniel! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Aug. 10th, 2024

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Jeff Marlatt

Delayed installation was due to slow city permitting process.

3 months ago

Reply from Sunrun

Thank you for letting us know, Jeff. If you need additional help with installation, please send us an email at resolutions@sunrun.com

Aug. 5th, 2024

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Brad Puu

The rep was very knowledgeable and taught me a lot about how solar works.

3 months ago

Reply from Sunrun

Thanks for your review, Brad! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Jul. 31st, 2024

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Verified Customer

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Laurie Sykes

The information given is upfront, clear, and easy to understand.

3 months ago

Reply from Sunrun

We're thrilled you had a good experience, Laurie! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jul. 31st, 2024

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Laura Allman

Support has been great, but how much I would pay monthly was not made clear during sales meeting.

3 months ago

Reply from Sunrun

We appreciate your positive feedback, Laura, and we are so happy to hear that you had a great experience. Thank you for being part of our Sunrun family!

Jul. 25th, 2024

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Verified Customer

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chlevine

Very responsive, professional and completed the job as promised.

3 months ago

Reply from Sunrun

We're thrilled you had a good experience, chlevine! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jul. 13th, 2024

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Verified Customer

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John Amato

very professional, helpful, and thorough

6 months ago Edited October 9, 2024

Reply from Sunrun

This is awesome, John! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 1st, 2024

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David Swenson Denver, CO

I think their model is simple and straightforward. While I was researching systems and companies I talked with them and considered going with them. However, if you can find access to financing to own your own panels I really do not think their model is in the best interest of the homeowner. And I know when it comes time to sell a home (have several friends who have done this) with Sunrun leased panels it can be a headache and deterrent to some buyers. I would strongly recommend people to own their panels not lease them! Leasing saves in the short term, but provides no equity to the homeowner longterm!!!

2 years ago

Reply from Sunrun

Thank you for sharing your story, David. Your feedback helps us to keep improving your solar experience.

Jun. 29th, 2022

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Christina Sutu-Wallar Pittsburg, CA

Sunroom provided me with a quote to install solar on my home, and how it would work with my local gas and electric company. I appreciated the detail they provided me, and taking the time to explain things to me. I’m sure they explain it 10 times a day to 10 different people, but they never met me feel rushed, or like my questions were redundant.

2 years ago

Reply from Sunrun

This is awesome, Christina! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for going solar with us!

Jun. 22nd, 2022

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Anne Cabrera Mission Viejo, CA

The sales rep was recommended by a family member. We set up an appointment and he did all the work. We needed up getting a new roof ,solar panels and a battery. No issues and everything went smoothly. I just pay the company a flat rate and since I am producing energy, my Edison bill has been about $1/month.

2 years ago

Reply from Sunrun

Thanks for your review, Anne! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jun. 22nd, 2022

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Verified Customer

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rousher rousher

The people that came onsite were very professional. They kept me informed of what was going on.

5 months ago

Reply from Sunrun

We're thrilled you had a good experience, Rousher! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jun. 5th, 2024

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A A

Sunrun’s people were amazing to work with. The county of Hawaii was slow with permitting.

5 months ago

Reply from Sunrun

Thanks for your review, A A! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 15th, 2024

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Verified Customer

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Ronald

I would rate it full stars as we haven't encountered any issues with it. It was smooth and easy to use. Everything is working perfectly from my perspective. The customer service was great, and I am satisfied with the product.

9 months ago Edited January 10, 2024

Reply from Sunrun

Ronald, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Jan. 10th, 2024

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Verified Customer

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Jane

I had a great experience with customer service when I called about an issue. They resolved it quickly and efficiently, exceeding my expectations. Overall, I was very pleased with the service provided.

9 months ago Edited January 10, 2024

Reply from Sunrun

This is awesome, Jane! We are thrilled to hear that you were able to get your issues resolved in a timely manner. Thank you for taking the time to share your experience with us.

Jan. 10th, 2024

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Verified Customer

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Isabel Jones Merced, CA

Great customer service. Friendly. Answered all my questions

9 months ago

Reply from Sunrun

This is awesome, Isabel! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Jan. 10th, 2024

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Verified Customer

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Jan David Palm Desert, CA

We love our solar panels and the reduction in monthly payments

11 months ago

Reply from Sunrun

Thanks for your review, Jan! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Nov. 8th, 2023

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Verified Customer

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Brado's Spot

Charles B. was very informative and helpful from start to finish during everything. This made the process a breeze.

5 months ago

Reply from Sunrun

We're pleased to hear about the positive impact your representative, Charles, had on your solar journey. Your feedback is invaluable, and we appreciate you sharing your experience with others. Thanks, Brados!

May. 7th, 2024

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Ivan Beivide

Everything went smooth every question I had was answered and the sales rep replied in a timely manner

6 months ago

Reply from Sunrun

We're thrilled you had a good experience, Ivan! Thanks for taking the time to share your feedback!

May. 1st, 2024

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Miwa K

The best part was the cash back from Costco and quick response from salesperson and customer support at Sunrun.

6 months ago

Reply from Sunrun

Hi Miwa! Thanks for the feedback! We're so happy our team could assist you!

Apr. 30th, 2024

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Verified Customer

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Crystal Duran

Super quick process from start to finish! I’m enjoying low bills monthly and my family is as well.

6 months ago

Reply from Sunrun

Thanks for your review, Crystal! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Apr. 30th, 2024

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Verified Customer

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Fred Roecker

I thought the entire process from start to finish was very professional. No surprises as far as tax benefits etc.

6 months ago

Reply from Sunrun

This is awesome,Fred! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Apr. 23rd, 2024

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Verified Customer

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Anthony Thomas

Excellence In Service And Quality Equipment. This Is The Way The World Should Be Run With SUNRUN SOLAR!......

6 months ago

Reply from Sunrun

Anthony, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Apr. 23rd, 2024

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Verified Customer

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Juan Sandoval

I have been with SunRun solar panels for over a year and so far so great. Great company and very reliable

6 months ago

Reply from Sunrun

Thank you for sharing your feedback, Juan! We're so happy to hear that you are extremely happy with your system! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Apr. 20th, 2024

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Verified Customer

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Greg Hood

They were accurate in my projected usage and designed a system that has delivered on those estimates.

6 months ago

Reply from Sunrun

This is awesome, Greg! Your positive feedback is like a ray of sunshine to us, and we're so happy that the projected usage was accurate! We hope you continue to enjoy the benefits of your system for years to come. Thanks for going solar with us!

Apr. 20th, 2024

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Taishan D

Great follow up throughout the qualification process from Dustin! And thank you to Austin for promoting Sunrun and pushing me to get solar.

7 months ago

Reply from Sunrun

Thank you for taking the time to share your feedback, Taishan! We are thrilled to hear that Dustin and Austin had such a positive impact on your solar journey. Thank you so much!

Apr. 5th, 2024

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larisa Pierce-Benton

SunRun is a joke they have not fixed our ceiling they ruined from last September!!! I am now getting a lawyer this is such bad business!!! Our system has not worked for several months and they keep on saying they will be out to fix well now 7 months later nothing!!!!!!!! Do not do business with this with this company!!!

7 months ago

Reply from Sunrun

Hello Iarisa, we are so sorry to hear that it is taking longer than expected to repair your ceiling, and for that, we sincerely apologize. Our team would love the opportunity to speak with you further about your concerns to see how we can help you. We will be sending you a private message requesting additional account information so we can confirm your account. Thank you so much!

Apr. 2nd, 2024

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Verified Customer

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Alan Albuquerque, NM

It took a while to get all the contracts going, but once done, everything else was a breeze.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Alan! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Nov. 1st, 2023

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Verified Customer

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David Los Osos, CA

Our system has saved us quite a bit every month. We only pay the minimum that PG&E charges us.

1 year ago

Reply from Sunrun

We're absolutely thrilled to hear about your positive experience, and to hear that going solar is keeping your electric bill low, David! Your feedback means the world to us, and we genuinely appreciate you taking the time to share it. Thank you for being such an integral part of our solar community.

Nov. 1st, 2023

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Verified Customer

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Susan

They notified me of every step during installation and I felt comfortable with Dave

1 year ago

Reply from Sunrun

We're delighted to hear that your representative, Dave, was able to keep you updated throughout the installation process, Susan! Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thanks!

Oct. 26th, 2023

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Verified Customer

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Jessica

it went wonderfully and it's been seamless and works great. I've never had any problems with it.

1 year ago

Reply from Sunrun

Thank you Jessica for sharing your experience, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Sep. 29th, 2023

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Verified Customer

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The Gilsons El Dorado Hills, CA

We have never had a problem with Sunrun. Install was quick and I still have not had a utility bill

1 year ago

Reply from Sunrun

Thanks for your review, The Gilson's! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Sep. 27th, 2023

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Verified Customer

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Rosa Wilmington, CA

The savings have been amazing and the attention to customer service had been great.

1 year ago

Reply from Sunrun

Thank you for taking the time to leave a review, Rosa! We're happy to hear you have been saving money as well as getting good customer care!

Sep. 27th, 2023

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Verified Customer

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Charles Carol Stream, IL

I love the constant production of power when the sun is up. The maintenance is very simple.

1 year ago

Reply from Sunrun

Your review brightened our day, Charles! Thank you for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Sep. 27th, 2023

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Verified Customer

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Francisco Oxnard, CA

I do like the savings but will like more communication about any preventive maintenance needed, or if any

1 year ago

Reply from Sunrun

Thanks for your review, Francisco! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. If you have any questions or concerns about maintaining your system, please feel free to contact our Customer Care team at 1 (855) 478-6786. Thanks!

Sep. 22nd, 2023

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Verified Customer

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Barbara Bernhart Rockville, CT

Having solar over the last several years has definitely saved me quite a bit of money.

1 year ago

Reply from Sunrun

Thanks for your review, Barbara! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Sep. 5th, 2023

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Verified Customer

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Maureen Medill Hemet, CA

I like the box I got and the neat installation I received in the garage and the outside wall.

1 year ago

Reply from Sunrun

This is awesome, Maureen! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Sep. 5th, 2023

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Verified Customer

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maria Tracy, CA

All my concerns were answered. Any time you have question there always to answered your questions.

2 years ago

Reply from Sunrun

Thank you, Maria, for helping us to create a planet run by the sun!

Jun. 30th, 2022

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Verified Customer

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Mary Richardson Reedley, CA

The people that came to our house were great & so far it seems to be good for us.

2 years ago

Reply from Sunrun

Your review brightened our day, Mary! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Jun. 30th, 2022

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Verified Customer

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Rafael V Fall River, MA

Because they was very nice good atender every time I call they answer my questions,

2 years ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family, Rafael!

Jun. 30th, 2022

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Verified Customer

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Lin Hayward, CA

excellence service, friendly and professional from everybody involved from start to finish

2 years ago

Reply from Sunrun

Thank you for helping us to create a planet run by the sun!

Jun. 23rd, 2022

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Verified Customer

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Randy A Renk San Clemente, CA

Great product, great sales team, great installation team, great post-sales customer service.

2 years ago

Reply from Sunrun

This is awesome, Randy! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for going solar with us!

Jun. 23rd, 2022

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Verified Customer

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Shea Noel Scheuer Santa Maria, CA

Because my sales consultant, Brian S, was very knowledgeable and walked me through every step!

2 years ago

Reply from Sunrun

Thanks for your review, Shea! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jun. 23rd, 2022

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Verified Customer

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Roger Elstad Broomfield, CO

Just had our first full month of solar production in a very sunny and lots of sun in May (long days) and still had a electric bill

2 years ago

Reply from Sunrun

Thank you for bringing this to our attention, Roger! Please send us a private message with your service address and an overview of your concerns so we can assist you further. Thanks!

Jun. 23rd, 2022

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Verified Customer

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Sandra Figner Toms River, NJ

Prompt service and the fact that they sent a representative to meet with inspectors.

2 years ago

Reply from Sunrun

Sandra , your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!

Jun. 16th, 2022

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Verified Customer

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Joan Wilkerson-Pierre Providence, RI

I have never had any problems with this product its really is reliable and efficient

2 years ago

Reply from Sunrun

Thanks for your review, Joan! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jun. 16th, 2022

Sunrun Reviews