Sunrun: Read 3,556 User Reviews From Real Homeowners

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Verified Customer

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Samuel Martinez

The main reason I purchased this product, was to have the option to maintain power in the house regardless of an outage. The Tesla batteries work great and provide plenty of power when needed. The solar panels recharge the batteries very quickly on a cloudless day. Sunrun's representatives have always provided great customer service any time I have interacted with them. Thank you.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Samuel! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Apr. 20th, 2024

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David Ashcraft

I have had the solar system for almost 2 years. I was told my electric bill would be $60 to $100 a month. I was paying $150 to n250 before solar. Now I pay $200 to solar and between 150 and 200 dollars a month to the electric company. This company sucks.

4 months ago

Reply from Sunrun

We are so sorry to hear this, David. We would love to review your system's performance and any other specific concerns you have, so that we can help get this resolved for you. In order to best assist you, we will be sending a private message requesting your address and an overview of your concerns, so that we can personally connect you with an Escalations Expert that can help you. Thank you!

Jul. 24th, 2025

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Verified Customer

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John Hill

The entire process was easy from the explanation of the product to the installation.

9 months ago

Reply from Sunrun

Your feedback is invaluable to us, and we appreciate you taking the time to share your story with others. Having you as part of the Sunrun family brings us immense joy. Thank you, John!

Mar. 4th, 2025

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Verified Customer

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Joel Irineo

Service has been dependable and really has been saving a lot on my electric bill.

9 months ago

Reply from Sunrun

Thanks for your review, Joel! We're so happy to hear that you're saving money with solar. We aim to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Feb. 10th, 2025

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Verified Customer

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Mike Yates

Very good customer service and knowledgeable. Updated on everything through process

11 months ago

Reply from Sunrun

We're thrilled you had a good experience, Mike! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jan. 7th, 2025

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Verified Customer

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Nicholas Erwin

The whole team was helpful from start to finish. Couldn't have done it without them.

11 months ago

Reply from Sunrun

Nicholas, thank you for sharing this with us! We’re over the moon to hear that our team was attentive and there to help you from start to finish. Your engagement contributes significantly to our mission of creating a planet run by the sun.

Jan. 3rd, 2025

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Verified Customer

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George Gyedu

Like about the quality of service and the overall performance of the system exceptional.

11 months ago

Reply from Sunrun

George, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!

Jan. 3rd, 2025

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Verified Customer

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Tracy Leipold

Saves money and easy to track usage. Customer Representatives easy to work with

11 months ago

Reply from Sunrun

This is awesome, Tracy! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Dec. 23rd, 2024

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Verified Customer

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Gregory Sgarlato

Excellent service. Installation was quick and installers were great to work with

11 months ago

Reply from Sunrun

Thanks for your review, Gregory! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Dec. 23rd, 2024

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Verified Customer

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Luisa Bravo

Sunrun made the entire installation process easy and every task was delivered on time

11 months ago

Reply from Sunrun

We're thrilled you had a good experience, Luisa! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Dec. 23rd, 2024

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Verified Customer

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Leslie Holthouse

We highly recommend Sunrun . The company was easy to work with and met all our needs

11 months ago

Reply from Sunrun

Your review brightened our day, Leslie! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Dec. 17th, 2024

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Verified Customer

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Monty Dawson

Sunrun was extremely professional and did a stellar job. We are are extremely happy with Sunrun.

11 months ago

Reply from Sunrun

We're thrilled you had a good experience, Monty! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Dec. 12th, 2024

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Verified Customer

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Louis Moreno

Paul with Sunrun and his team did a fantastic job. The customer support is top notch.

11 months ago

Reply from Sunrun

We are so happy to hear that your representative, Louis, played such a crucial role in guiding you through your solar experience. Your feedback is invaluable to us, and we appreciate you taking the time to share your story with others. Having you as part of the Sunrun family brings us immense joy.

Dec. 5th, 2024

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Beedle

I’m so glad everyone is happy with Sunrun. I wish my review was as good as everyone. We signed the contract, the beginning of January 2025. As of today, May 10, 2025, we are still without solar. The final inspection was in the middle of April. DID NOT PASS INSPECTION! We were told, if it didn’t pass inspection, we would be on the priority list. FOUR WEEKS LATER, numerous text to our salesman, plus numerous phone calls to the company, saying they would get right on this, we are still sitting here with NO SOLAR. I guess you need to buy the solar system, to get action. We leased.

6 months ago

Reply from Sunrun

We're so sorry to hear this, Beedle. We want to help get this resolved for you and improve your experience with us. We will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your case. Thanks!

May. 12th, 2025

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Val Watts Escalon, CA

Anna explained the solar system very clearly and Sunrun was fast and neat about installation They also kept me informed

7 months ago

Reply from Sunrun

Thank you for providing your feedback, Val! We’re delighted to hear that Anna was attentive and addressed all your questions. Thanks for choosing us as your solar provider.

Apr. 15th, 2025

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Verified Customer

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Echo

Everyone at SunRun is proficient, professional, & gentlemanly. The product is great & has reliable backup support too!

1 year ago

Reply from Sunrun

Thanks for your review, Echo! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Dec. 5th, 2024

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Verified Customer

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Rejive George

I had very good experience working with Zade. He explained the whole process and made me confident.

1 year ago

Reply from Sunrun

Thank you so much for sharing your positive experience, Rejive! We’re delighted to hear that Zade, your representative, was able to address all your questions and made the process easy for you! Thanks for choosing us as your solar provider.

Nov. 21st, 2024

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Verified Customer

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Karin Heckethorn

Sunrun had roofers reroof my dwelling so that it was compliant with building codes and ready for solar panels.

1 year ago

Reply from Sunrun

Thanks for your review, Karin! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Nov. 15th, 2024

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Verified Customer

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John Bundy

How quick and professional the entire team was, from sales to workers! They were all very knowledgeable and neat!

1 year ago

Reply from Sunrun

John, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Nov. 13th, 2024

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Verified Customer

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Cathy

I have had a great experience over the 9 years I have been with Sunrun, their customer service reps are always helpful.

1 year ago

Reply from Sunrun

Cathy, thank you so much your review and thank you for being apart of the Sunrun family for nine years! We are so happy to hear you are enjoying your solar experience with us!

Nov. 6th, 2024

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Verified Customer

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Brenda Mirelesjacinto

I have panels that were installed a few years ago and I’ve been happy with Sunrun. I may get more.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Brenda! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Oct. 29th, 2024

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Verified Customer

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Martin Taber

Sunrun took care of my inverter that went bad. A Sunrun tech, was there in a few days to install a new inverter.

1 year ago

Reply from Sunrun

Thanks for your review, Martin! We're so happy to hear that you were able to get your inverter repaired in a timely manner.

Oct. 23rd, 2024

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Verified Customer

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Daniel Matthias

Installation went very smooth. The job was well done. We had no problems with the system since its installation.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Daniel! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Oct. 15th, 2024

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Verified Customer

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George Yanagi

I currently have a 20 year PPA with Sunrun. And I’m very happy with the system. My next step is to install their battery unit when I am able

1 year ago

Reply from Sunrun

This is awesome, George! Your positive feedback is like a ray of sunshine to us, and we're so happy you are enjoying your solar experience. Thanks for going solar with us!

Oct. 15th, 2024

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Verified Customer

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Aaron

I found the installation process quite disappointing as the critter guard was installed incorrectly, leading to damage on my roof from pigeon droppings. Additionally, I really wish I had a battery to store energy for nighttime use, as most of my electrical needs arise after dark. Overall, I'm not satisfied.

1 year ago

Reply from Sunrun

Aaron, thank you for reaching out to us and sincere apologies for not providing you with a positive solar experience. We will be sending you a direct message to assist you and help improve your experience with us, thank you!

Oct. 11th, 2024

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Verified Customer

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David

I had a terrible experience with Sunrun. After a long wait, they installed everything incorrectly, leaving me with ongoing issues. They messed up my roof and failed to complete the project, leaving me feeling abandoned. I totally regret choosing Sunrun for my solar installation.

1 year ago

Reply from Sunrun

David, we are so sorry to hear this and we want to help escalate your experience. We will be sending you a direct message to assist you. Thank you!

Oct. 11th, 2024

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Verified Customer

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Mary Ellen Acker

I had mixed experiences with Sunrun. The installation went smoothly and the professionals were efficient, but it took much longer than expected due to various issues. Despite this, I'm happy with the system and their follow-up monitoring. I would recommend them to others, even though my experience wasn't entirely positive.

1 year ago Edited October 2, 2024

Reply from Sunrun

Thanks for your review, Mary Ellen Acker ! Our goal is to make going solar easy and enjoyable. We're so happy to hear that you had a good experience with us and your problems were fixed. Thanks for doing your part by helping us create a planet run by the sun!

Oct. 2nd, 2024

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Verified Customer

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Billy Hill

Jonathan was a very good representative for your company he was the only person that has helped us receive this offer

1 year ago

Reply from Sunrun

This is awesome, Billy! Your positive feedback is like a ray of sunshine to us, and we're so happy Jonathan could guide you through your solar experience. Thanks for going solar with us!

Oct. 1st, 2024

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Verified Customer

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Rommel

Have been happy and satisfied with SunRun! Alexander H. is very helpful in any question I might have.

1 year ago

Reply from Sunrun

Your review brightened our day, Rommel! Thanks for taking the time to share your experience with Alexander! We're so happy you chose us as your solar provider.

Sep. 16th, 2024

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Verified Customer

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Josephine

Well my summer ended early this year. I got a very large electric bill for August and a regular bill for September. I guess 0 electric bills are over

1 year ago

Reply from Sunrun

Hello Josephine,

My name is Aulana, and I am part of the Social Media team here at Sunrun. I'm following up with you regarding the review you provided. In order to look into this further, can you please provide me with your service address?

Thank You,
Aulana

Sep. 14th, 2024

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Verified Customer

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Harry

Installation was quick and smooth, but the customer service and billing are absolutely terrible. Fixing issues with the solar system has been a nightmare. I'm really frustrated and can't wait to switch providers. I hope they go out of business so I can leave them sooner.

1 year ago

Reply from Sunrun

Hello Harry,

My name is Aulana, and I am part of the Social Media team here at Sunrun. I'm following up with you regarding the review you provided, we definitely want to turn your experience around. Can you please provide me with your service address so we can locate your account and request an Expert to assist you?

Thank You,
Aulana

Sep. 14th, 2024

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Verified Customer

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Carol

Installation went smoothly, but customer service and billing are terrible. I'm frustrated with the high monthly costs and minimal savings from the solar system. Overall, I feel like I'm paying more than before and can't wait to switch providers.

1 year ago

Reply from Sunrun

Thank you for bringing this to our attention, Carol. Sincere apologies for not providing you with a positive experience. We'd be happy to look into this for you and we will be sending you a private message requesting additional account information so that we can assign a Specialist to assist you directly.

Sep. 14th, 2024

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Verified Customer

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Israel Lupercio

The best experience from star to finish on my a/c unit…Edwin thanks for all your help and make the process easier

1 year ago

Reply from Sunrun

We're delighted to hear that your representative, Edwin, was a huge help with learning more about going solar and was able to answer any questions you had. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thanks!

Aug. 23rd, 2024

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Verified Customer

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Cathy Holiday

Shannon was amazing, very helpful and really knows her information about solar energy, I would highly recommend her.

1 year ago

Reply from Sunrun

Thank you for sharing your feedback, Cathy! We are thrilled to hear that your representative, Shannon, was attentive and was able to help answer your questions. Thanks for helping us create a planet run by the sun!

Aug. 17th, 2024

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Verified Customer

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Rolando Alvarado

Working with Sunrun has been a pleasure. They always have been there when I needed service and to solve any problems.

1 year ago

Reply from Sunrun

Thanks for your review, Rolando! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Aug. 13th, 2024

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Verified Customer

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Robin

The installation process with SunRun was efficient and professional. However, the lack of clarity from the salesman regarding costs has led to higher expenses for me post-installation. If given the chance, I would reconsider signing a contract with SunRun due to increased electricity expenses.

1 year ago

Reply from Sunrun

We're so sorry to hear about your frustration Robin, and we want to do everything we can to resolve it quickly for you. In order to best assist you, please send your address and an overview of your concerns to resolutions@sunrun.com. That way, we can personally connect you with an Escalations Expert that can assist you. Thank you!

Jul. 22nd, 2024

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Verified Customer

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David

I've been waiting since January for a problem to be resolved, and it's still not taken care of. The installation was done years ago, so that's not the issue. The real problem lies in their poor customer service. It's frustrating to deal with a company that doesn't prioritize resolving issues in a timely manner.

1 year ago

Reply from Sunrun

We’re truly saddened to hear about the challenges you’ve encountered, David. Your satisfaction matters to us, and we’re eager to better understand your situation. To get a better understanding of how we can assist, we will be sending you a private message requesting your service address. Once we gather more information, we can then assign an Escalation Expert to help resolve your concerns. Thank you!

Jul. 23rd, 2024

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Verified Customer

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Lawrence

I have never needed five of these before, but this product made it fast and easy to use. I had no issues with it.

1 year ago

Reply from Sunrun

Lawrence, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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Juliann

I recently purchased a home with solar panels already installed. I was surprised by the high true-up cost and questioned the value of having solar if it would be so expensive. Overall, I am unsure about the benefits of solar energy based on my experience.

1 year ago

Reply from Sunrun

Thank you for reaching out to us, Juliann. Your monthly savings may fluctuate based on your usage patterns. Rest assured, our team is dedicated to assisting you and are here to ensure you are optimizing your savings potential. Please feel free to send us a private message with your service address or send an email to resolutions@sunrun.com. Once we confirm your account we will assign a dedicated Expert who will be taking a closer look into this. Thanks!

May. 8th, 2024

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Verified Customer

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Robert

Customer service was responsive but the installation process had some hitches. Unfortunately, my solar system has been down since January and I'm still waiting for parts. This has led to high electricity bills as I wait for repairs. Disappointed that the system stopped working after only 2 years. Hoping for a prompt response to fix the issue.

1 year ago

Reply from Sunrun

Thank you for bringing this to our attention, Robert. We are so sorry to hear that your system has been down for several months, and for that, we apologize sincerely. To address this, please send a message to resolutions@sunrun.com with your service address so we can confirm your account and look into the delays. Thanks!

May. 8th, 2024

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Verified Customer

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Stephen Lamar Stockton, CA

I enjoyed working with my sales agent Jonathan D. Actually all the Sunrun employees I was in contact with were awsome.

2 years ago

Reply from Sunrun

Thanks for your review, Stephen! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Oct. 25th, 2023

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Verified Customer

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Joseph

A man named Tiago came to the house and sold me. I've never had a problem. I recommend SunRun to everyone.

2 years ago

Reply from Sunrun

Joseph, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Oct. 24th, 2023

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Verified Customer

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Odette

They answered my questions and I haven't talked to them since. It seems to be working good. I haven't had any problems.

2 years ago

Reply from Sunrun

Odette, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Sep. 29th, 2023

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Verified Customer

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Stephanie Perches

I like my solar panels but I'm not saving as much as I'd hoped. And I do not like that your company has people ringing doorbells and soliciting after 7:30pm.

2 years ago

Reply from Sunrun

Thank you for bringing this to our attention, Stephanie! Apologies for the unwanted visits you have experiencing, we would be happy to look into this for you. Also monthly savings will vary depending on your usage, but we would be more than happy to take a closer look at this for you to ensure that you are enjoying the full benefits of going solar. Be on the lookout for a private message from us, requesting additional account information so that we can get a Specialist personally assigned to your case.

Sep. 25th, 2023

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Verified Customer

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Laura Brindley Georgetown, TX

We like the sales rep and the companies reputation. Had a fantastic experience from start to finish.

2 years ago

Reply from Sunrun

Your review brightened our day, Laura! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Sep. 20th, 2023

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Verified Customer

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Rick Bray El Dorado, CA

Being on a fixed income we had to take car of the PG&E bill Sunrun came in an explain the options and we went with them

3 years ago

Reply from Sunrun

Thanks for your review, Rick! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Jul. 1st, 2022

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Verified Customer

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Donna Queiros Ludlow, MA

Expertise of my salesman, option to have a backup battery included with installation, ease with the process

3 years ago

Reply from Sunrun

Thank you for helping us to create a planet run by the sun, Donna!

Jun. 30th, 2022

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Verified Customer

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Teresa Marie Noriega Calimesa, CA

I've had no issues with the system though it did take quite some time from install to turning it on.

3 years ago

Reply from Sunrun

Thank you for sharing your story, Teresa Your feedback helps us to keep improving your solar experience. We'll definitely look into this issue for you. If you can send your address and review to onlinereviews@sunrun.com, we'd appreciate it. Thanks for choosing us as your solar provider!

Jun. 23rd, 2022

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Verified Customer

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Donald D Flemming Concord, CA

Hard to contact after the fact. Wanted to add a battery and noo ne ever called back. Rep in Costco was rude and said you only sold batteries with complete syatems.

3 years ago

Reply from Sunrun

Thank you for your interest in our backup battery, Donald. We are working on a retrofit solution for existing customers and also expanding our home battery solution to more states. As soon as a retrofit is available, we will let our customers know. Thanks!

Jun. 23rd, 2022

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Verified Customer

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Sean Limesand Tucson, AZ

The system is working great. The installation process was easy and representatives were responsive to my questions.

3 years ago

Reply from Sunrun

We're thrilled you had a good experience, Sean! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jun. 16th, 2022

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