Sunrun: Read 3,581 User Reviews From Real Homeowners

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Verified Customer

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Janice Calzo

Friendly costumer service. Was updated progress in a timely manner

5 months ago

Reply from Sunrun

Janice, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Jun. 24th, 2025

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Verified Customer

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Grant Zhang

Very efficient installation flow from design to power on. Excellent job!

6 months ago

Reply from Sunrun

Thanks for your review, Grant! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jun. 9th, 2025

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Verified Customer

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Jordan Lewandowski

It was a pretty easy process. Rep was good and I saved money.

6 months ago

Reply from Sunrun

Thanks for your review, Jordan! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Jun. 6th, 2025

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Verified Customer

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Tracey Rush

The Sunrun teams are always very professional and informative.

6 months ago

Reply from Sunrun

Tracey, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Jun. 6th, 2025

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Verified Customer

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Nancy Decandia

The install team was awesome. John was available anytime I had a question

6 months ago

Reply from Sunrun

Thank you for sharing your positive experience with us, Nancy! We're delighted to hear that our team was there to ensure this was a smooth and seamless process for you! Thank you!

May. 24th, 2025

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Verified Customer

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Eleonore Gorwin

They did a good job of getting all permits and installing the back-up battery.

7 months ago

Reply from Sunrun

We're thrilled you had a good experience, Eleonore! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 24th, 2025

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Verified Customer

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Elijah G Cooper

Sun Run ,to me is a great company, where their personels keep their words

7 months ago

Reply from Sunrun

We're thrilled you had a good experience, Elijah! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 7th, 2025

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Verified Customer

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Jamal Prout

The experience was smooth and the team kept me updated every step of the way

7 months ago

Reply from Sunrun

We are happy to hear that the Installation was quick and that everything ran smoothly, Jamal! We appreciate you taking the time to share your experience during this process. Thanks!

May. 2nd, 2025

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Verified Customer

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Sheryl Visitacion

Sunrun responds to all your inquiries on time,representatives are very friendly

8 months ago

Reply from Sunrun

Thanks for your review, Sheryl! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Apr. 25th, 2025

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Verified Customer

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Justin Stone

The project was quick and easy. I wish I had pulled the trigger earlier.

8 months ago

Reply from Sunrun

We're thrilled you had a good experience, Justin! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Apr. 15th, 2025

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Verified Customer

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Anthony Mazza

Sunrun has been an incredible company to work with!! We love our Solar!!

8 months ago

Reply from Sunrun

We're thrilled you had a good experience, Anthony! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Apr. 2nd, 2025

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Verified Customer

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Samuel Martinez

The main reason I purchased this product, was to have the option to maintain power in the house regardless of an outage. The Tesla batteries work great and provide plenty of power when needed. The solar panels recharge the batteries very quickly on a cloudless day. Sunrun's representatives have always provided great customer service any time I have interacted with them. Thank you.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Samuel! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Apr. 20th, 2024

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David Ashcraft

I have had the solar system for almost 2 years. I was told my electric bill would be $60 to $100 a month. I was paying $150 to n250 before solar. Now I pay $200 to solar and between 150 and 200 dollars a month to the electric company. This company sucks.

4 months ago

Reply from Sunrun

We are so sorry to hear this, David. We would love to review your system's performance and any other specific concerns you have, so that we can help get this resolved for you. In order to best assist you, we will be sending a private message requesting your address and an overview of your concerns, so that we can personally connect you with an Escalations Expert that can help you. Thank you!

Jul. 24th, 2025

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Verified Customer

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Alex Salazar Flores

Great company and great service definitely would recommend to family members and friends 🙏

9 months ago

Reply from Sunrun

Alex,your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Mar. 19th, 2025

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Verified Customer

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Ida Advincula

From making an appointment to signing documents & till the end. 7 months is worthwhile

9 months ago

Reply from Sunrun

We're thrilled you had a good experience, Ida! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Mar. 14th, 2025

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Verified Customer

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John Hill

The entire process was easy from the explanation of the product to the installation.

9 months ago

Reply from Sunrun

Your feedback is invaluable to us, and we appreciate you taking the time to share your story with others. Having you as part of the Sunrun family brings us immense joy. Thank you, John!

Mar. 4th, 2025

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Verified Customer

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Joel Irineo

Service has been dependable and really has been saving a lot on my electric bill.

10 months ago

Reply from Sunrun

Thanks for your review, Joel! We're so happy to hear that you're saving money with solar. We aim to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Feb. 10th, 2025

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Verified Customer

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Mike Yates

Very good customer service and knowledgeable. Updated on everything through process

11 months ago

Reply from Sunrun

We're thrilled you had a good experience, Mike! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jan. 7th, 2025

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Verified Customer

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Nicholas Erwin

The whole team was helpful from start to finish. Couldn't have done it without them.

11 months ago

Reply from Sunrun

Nicholas, thank you for sharing this with us! We’re over the moon to hear that our team was attentive and there to help you from start to finish. Your engagement contributes significantly to our mission of creating a planet run by the sun.

Jan. 3rd, 2025

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Verified Customer

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George Gyedu

Like about the quality of service and the overall performance of the system exceptional.

11 months ago

Reply from Sunrun

George, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!

Jan. 3rd, 2025

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Verified Customer

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yesenia Vazquez

Overall, experience has been great, saving so much on my power bill. And generating extra for Edison.

3 months ago

Reply from Sunrun

Yesenia, we wanted to express our sincere thanks for your review! It brings us immense joy to learn that solar is making a positive impact on your savings. Thank you so much for going solar with us!

Aug. 27th, 2025

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Verified Customer

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Marla Duncan

The reps communicate with you along the way and keep you informed about what is going to happen next.

5 months ago

Reply from Sunrun

This is awesome, Marla! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Jun. 24th, 2025

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Beedle

I’m so glad everyone is happy with Sunrun. I wish my review was as good as everyone. We signed the contract, the beginning of January 2025. As of today, May 10, 2025, we are still without solar. The final inspection was in the middle of April. DID NOT PASS INSPECTION! We were told, if it didn’t pass inspection, we would be on the priority list. FOUR WEEKS LATER, numerous text to our salesman, plus numerous phone calls to the company, saying they would get right on this, we are still sitting here with NO SOLAR. I guess you need to buy the solar system, to get action. We leased.

7 months ago

Reply from Sunrun

We're so sorry to hear this, Beedle. We want to help get this resolved for you and improve your experience with us. We will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your case. Thanks!

May. 12th, 2025

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Val Watts Escalon, CA

Anna explained the solar system very clearly and Sunrun was fast and neat about installation They also kept me informed

8 months ago

Reply from Sunrun

Thank you for providing your feedback, Val! We’re delighted to hear that Anna was attentive and addressed all your questions. Thanks for choosing us as your solar provider.

Apr. 15th, 2025

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Verified Customer

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Don Wind

Im very happy with Sunrun, no problems at all. I really enjoy getting around $50 credit each month.

1 year ago

Reply from Sunrun

This is awesome, Don! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Dec. 18th, 2024

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Verified Customer

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Laura Vida

My service is not installed yet I just expected the best service. So far nothing to say about the service

1 year ago

Reply from Sunrun

Thank you for helping us create a planet run by the sun, Laura! If you need any assistance in the meantime, please feel free to contact us. Thanks!

Dec. 17th, 2024

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Verified Customer

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Peter Hulac

Over the decades we have worked with many, many contractors. Sun Run was and continues to be the very best of them all.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Peter! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Dec. 17th, 2024

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Verified Customer

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Jim Solleder

Professional and easy to work with. Sunrun's employees kept us informed about each step in the process.

1 year ago

Reply from Sunrun

Jim, we truly appreciate you taking the time to share your positive experience with others. We are delighted to hear that our team was there to help you every step of the way and was able to explain everything in detail. Thank you for helping us create a planet run by the sun. Thanks!

Dec. 17th, 2024

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Verified Customer

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Nazareth Lee

Always very good customer service. Always willing to help in any way, and very pleasant to work with.

1 year ago

Reply from Sunrun

Thanks for your review, Nazareth! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Dec. 12th, 2024

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Verified Customer

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Laura Cornacchini

Mike was so professional and informative every step of the way. He answered all our questions promptly.

1 year ago

Reply from Sunrun

Thanks for your review, Laura! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with Mike. Thanks for doing your part by helping us create a planet run by the sun!

Dec. 9th, 2024

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Verified Customer

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Echo

Everyone at SunRun is proficient, professional, & gentlemanly. The product is great & has reliable backup support too!

1 year ago

Reply from Sunrun

Thanks for your review, Echo! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Dec. 5th, 2024

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Verified Customer

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Rejive George

I had very good experience working with Zade. He explained the whole process and made me confident.

1 year ago

Reply from Sunrun

Thank you so much for sharing your positive experience, Rejive! We’re delighted to hear that Zade, your representative, was able to address all your questions and made the process easy for you! Thanks for choosing us as your solar provider.

Nov. 21st, 2024

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Verified Customer

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Karin Heckethorn

Sunrun had roofers reroof my dwelling so that it was compliant with building codes and ready for solar panels.

1 year ago

Reply from Sunrun

Thanks for your review, Karin! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Nov. 15th, 2024

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Verified Customer

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John Bundy

How quick and professional the entire team was, from sales to workers! They were all very knowledgeable and neat!

1 year ago

Reply from Sunrun

John, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Nov. 13th, 2024

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Verified Customer

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Cathy

I have had a great experience over the 9 years I have been with Sunrun, their customer service reps are always helpful.

1 year ago

Reply from Sunrun

Cathy, thank you so much your review and thank you for being apart of the Sunrun family for nine years! We are so happy to hear you are enjoying your solar experience with us!

Nov. 6th, 2024

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Verified Customer

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Brenda Mirelesjacinto

I have panels that were installed a few years ago and I’ve been happy with Sunrun. I may get more.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Brenda! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Oct. 29th, 2024

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Verified Customer

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Martin Taber

Sunrun took care of my inverter that went bad. A Sunrun tech, was there in a few days to install a new inverter.

1 year ago

Reply from Sunrun

Thanks for your review, Martin! We're so happy to hear that you were able to get your inverter repaired in a timely manner.

Oct. 23rd, 2024

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Verified Customer

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Daniel Matthias

Installation went very smooth. The job was well done. We had no problems with the system since its installation.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Daniel! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Oct. 15th, 2024

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Verified Customer

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George Yanagi

I currently have a 20 year PPA with Sunrun. And I’m very happy with the system. My next step is to install their battery unit when I am able

1 year ago

Reply from Sunrun

This is awesome, George! Your positive feedback is like a ray of sunshine to us, and we're so happy you are enjoying your solar experience. Thanks for going solar with us!

Oct. 15th, 2024

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Verified Customer

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Aaron

I found the installation process quite disappointing as the critter guard was installed incorrectly, leading to damage on my roof from pigeon droppings. Additionally, I really wish I had a battery to store energy for nighttime use, as most of my electrical needs arise after dark. Overall, I'm not satisfied.

1 year ago

Reply from Sunrun

Aaron, thank you for reaching out to us and sincere apologies for not providing you with a positive solar experience. We will be sending you a direct message to assist you and help improve your experience with us, thank you!

Oct. 11th, 2024

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Verified Customer

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David

I had a terrible experience with Sunrun. After a long wait, they installed everything incorrectly, leaving me with ongoing issues. They messed up my roof and failed to complete the project, leaving me feeling abandoned. I totally regret choosing Sunrun for my solar installation.

1 year ago

Reply from Sunrun

David, we are so sorry to hear this and we want to help escalate your experience. We will be sending you a direct message to assist you. Thank you!

Oct. 11th, 2024

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Verified Customer

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Mary Ellen Acker

I had mixed experiences with Sunrun. The installation went smoothly and the professionals were efficient, but it took much longer than expected due to various issues. Despite this, I'm happy with the system and their follow-up monitoring. I would recommend them to others, even though my experience wasn't entirely positive.

1 year ago Edited October 2, 2024

Reply from Sunrun

Thanks for your review, Mary Ellen Acker ! Our goal is to make going solar easy and enjoyable. We're so happy to hear that you had a good experience with us and your problems were fixed. Thanks for doing your part by helping us create a planet run by the sun!

Oct. 2nd, 2024

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Verified Customer

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Billy Hill

Jonathan was a very good representative for your company he was the only person that has helped us receive this offer

1 year ago

Reply from Sunrun

This is awesome, Billy! Your positive feedback is like a ray of sunshine to us, and we're so happy Jonathan could guide you through your solar experience. Thanks for going solar with us!

Oct. 1st, 2024

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Verified Customer

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Rommel

Have been happy and satisfied with SunRun! Alexander H. is very helpful in any question I might have.

1 year ago

Reply from Sunrun

Your review brightened our day, Rommel! Thanks for taking the time to share your experience with Alexander! We're so happy you chose us as your solar provider.

Sep. 16th, 2024

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Verified Customer

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Josephine

Well my summer ended early this year. I got a very large electric bill for August and a regular bill for September. I guess 0 electric bills are over

1 year ago

Reply from Sunrun

Hello Josephine,

My name is Aulana, and I am part of the Social Media team here at Sunrun. I'm following up with you regarding the review you provided. In order to look into this further, can you please provide me with your service address?

Thank You,
Aulana

Sep. 14th, 2024

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Verified Customer

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Carol

Installation went smoothly, but customer service and billing are terrible. I'm frustrated with the high monthly costs and minimal savings from the solar system. Overall, I feel like I'm paying more than before and can't wait to switch providers.

1 year ago

Reply from Sunrun

Thank you for bringing this to our attention, Carol. Sincere apologies for not providing you with a positive experience. We'd be happy to look into this for you and we will be sending you a private message requesting additional account information so that we can assign a Specialist to assist you directly.

Sep. 14th, 2024

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Verified Customer

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Harry

Installation was quick and smooth, but the customer service and billing are absolutely terrible. Fixing issues with the solar system has been a nightmare. I'm really frustrated and can't wait to switch providers. I hope they go out of business so I can leave them sooner.

1 year ago

Reply from Sunrun

Hello Harry,

My name is Aulana, and I am part of the Social Media team here at Sunrun. I'm following up with you regarding the review you provided, we definitely want to turn your experience around. Can you please provide me with your service address so we can locate your account and request an Expert to assist you?

Thank You,
Aulana

Sep. 14th, 2024

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Verified Customer

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Israel Lupercio

The best experience from star to finish on my a/c unit…Edwin thanks for all your help and make the process easier

1 year ago

Reply from Sunrun

We're delighted to hear that your representative, Edwin, was a huge help with learning more about going solar and was able to answer any questions you had. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thanks!

Aug. 23rd, 2024

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Verified Customer

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Cathy Holiday

Shannon was amazing, very helpful and really knows her information about solar energy, I would highly recommend her.

1 year ago

Reply from Sunrun

Thank you for sharing your feedback, Cathy! We are thrilled to hear that your representative, Shannon, was attentive and was able to help answer your questions. Thanks for helping us create a planet run by the sun!

Aug. 17th, 2024

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Verified Customer

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Rolando Alvarado

Working with Sunrun has been a pleasure. They always have been there when I needed service and to solve any problems.

1 year ago

Reply from Sunrun

Thanks for your review, Rolando! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Aug. 13th, 2024

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