Sunrun: Read 3,556 User Reviews From Real Homeowners

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Verified Customer

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Ho tran Sacramento, CA

I have been enjoy the solar systems that was very convenient and save electricity and save for environment.

3 years ago

Reply from Sunrun

Thanks for your review! We're so delighted to hear that you're saving money with solar. We hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Jun. 16th, 2022

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Verified Customer

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Claire Lamoureux Attleboro, MA

Very helpful customer service rep. Made setting up auto-pay easy. Answered questions. Overall very respectful.

3 years ago

Reply from Sunrun

We're thrilled you had a good experience, Claire! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jun. 16th, 2022

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Verified Customer

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Roy

Everybody that came out was so friendly and seems to be competent. It was very effecient. They are very proactive.

3 years ago

Reply from Sunrun

This is awesome, Roy! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 26th, 2022

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Verified Customer

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albert gannon

They were very very good I have no issues. Very very happy with the service. They're very accommodating.

3 years ago

Reply from Sunrun

This is awesome, Albert! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 26th, 2022

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Verified Customer

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Ernesto

Everytime I have questions they have an answer and I'm satisfied with the answer they give. I have no issues at all.

3 years ago

Reply from Sunrun

This is awesome, Ernesto! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 26th, 2022

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Verified Customer

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Howard

They were very responsive and very pleasant. The installation process went smoothly. It's been working very good.

3 years ago

Reply from Sunrun

Howard, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!

May. 26th, 2022

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Verified Customer

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Linda

They answered all our questions. I have not had any problems with it. The installation process was good.

3 years ago

Reply from Sunrun

Thank you Linda, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!

May. 25th, 2022

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Verified Customer

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Robert

My problem is that they won't add a new panel to my system. But other than that I have not had any issues yet. The installation process went great.

3 years ago

Reply from Sunrun

Thank you for sharing your story, Robert. Your feedback helps us to keep improving your solar experience. We'll definitely look into this issue for you. We'd appreciate it if you could send us a private message with your service address. Thanks for choosing us as your solar provider!

May. 25th, 2022

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Verified Customer

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Melanie

They were awesome and responded right away to our concerns and questions. The installation process was quick and organized.

3 years ago

Reply from Sunrun

Thanks for your review, Melanie! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 25th, 2022

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Verified Customer

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Bill

The installation process went smoothly but it broke down in 5 years. I am struggling to get help with production from my computer.

3 years ago

Reply from Sunrun

Thank you for sharing your story, Bill. Your feedback helps us to keep improving your solar experience. We'll definitely look into this issue for you. We'd appreciate it if you could send us a private message with your service address. Thanks for choosing us as your solar provider!

May. 25th, 2022

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Verified Customer

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Charles

It seems to work real well. The installation process went very well, it was quick and they got up and running.

3 years ago

Reply from Sunrun

Your review brightened our day, Charles! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

May. 25th, 2022

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Verified Customer

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David San Clemente, CA

Installation was done very professionally. The follow up and the actual product when in operation is excellent.

5 years ago

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HA@22

They have fulfilled all promises, reacted quickly to calls and made my experience positive from the start.

5 years ago

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Michael B. Woodland, CA

Provided everything that they promised. Up and running for about a year and everything is working great.

5 years ago

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Glenn San Francisco, CA

They were in touch with us throughout the installation process. We've been producing most of the electricity that we need ourselves.

5 years ago

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Matthew Yucaipa, CA

They had the best rates at the time. Horizon Solar installed the Sun Run products. We had some issues but they were corrected.

5 years ago

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Verified Customer

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Peter S.

They did a very good job with my solar installation. There were some issues but they quickly took care of it.

6 years ago

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Wilson Henderson, NV

The SunRun system is not producing enough electricity. I was told it would produce more. I'm paying more now total than I did the previous year.

6 years ago

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Verified Customer

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Jordan Dennis Argyle, NY

The system does not produce enough electricity for the year like they said it would produce 10 percent over what I used I still get $250 bills from national grid trough out the winter on top of my lease payment to sunrun

6 years ago

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Anonymous Orinda, CA

responsive to questions, I wish the app on the phone is better, then would get 5 stars, the app sucks, does not even remember who I am

6 years ago

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Anonymous Fairfield, CA

Service is very good. We save money on electric bills. The installation is well done. So far there's no problem. Thank you Sunrun!

6 years ago

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Jerry Lancaster, SC

I've had no issues whatsoever. Installation was very quick and very smooth. It just cut my power bill considerably.

6 years ago

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Al Addis

Had two problems with leaks as a result of panel mount installers missing roof studs. Had to pay for a service call to fix one of the leaks. Otherwise OK.

6 years ago

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Verified Customer

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Jose Ochoa

So far no problems. The system has been operating in great conditions. I will recommend to my friencs.

6 years ago

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Verified Customer

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Kiran

Friendly, easy to work with, no complaints, and I don't have to worry about how much my electric bill will be.

6 years ago

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Annmarie

They came and installed it all in one day. Haven't had any problems so I think it's pretty solid equipment.

6 years ago

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William

Haven't paid an APS bill since it was installed. Installation happened all in one day and went very smoothly.

6 years ago

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Julie

A friend recommended them. It was so simple and everything was explained. I just wish I wouldn't have waited so long.

6 years ago

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Verified Customer

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Jonathan Sahuarita, AZ

They installed it and got everything done as quickly as possible. It was quick, efficient, and no hassle to me.

6 years ago

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Verified Customer

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Anonymous Bluffton, SC

I am not happy with the outcome of the solar energy panels that I am receiving. I want to know why every year I am below the average energy levels for producing solar?!

6 years ago

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Verified Customer

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Donald K

Sunrun has been an exceptional service provider and we have been very happy with all they have done for us.

6 years ago

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Gary Perris, CA

Some friends of mine had it on their house and when I saw it I decided to install it and am very happy. They seem to be working fine.

6 years ago

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Verified Customer

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Samuel

The only problem I have is the length of the time I have the system; twenty years is a long time. Everything went smoothly with installation.

6 years ago

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Lloid Aiken, SC

The instilation process went smoothly and they were very professional. There customer service is always available.

6 years ago

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Verified Customer

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Michelle Winchester, CA

Because it would have been a zero if not for Tommy Fox and his intervention to get system fixed for the 3rd time!!!! And Travis for his excellent field service and knowledge

6 years ago

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Verified Customer

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Master Mechanic.

Roof leak that sunrun refuses to take responsibility for, the home was 5 years old when installed and leak free, after installation I had a leak caused by it. Also the monthly bill is ever increasing with no explanation.

6 years ago

Reply from Sunrun

We are sorry to hear that you are experiencing a roof leak, we want to make sure this issue is addressed we take this very seriously. Please private message us your contact information and we will have a representative contact you as soon as possible.

May. 4th, 2019

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Stephen Prescott, AZ

The installation was extremely smooth. They knew what they were doing and they were very efficient. It has a reasonable price.

6 years ago

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Destyn Simi Valley, CA

The equipment is reliable and the customer service is great. I can always count on them if I have any problems.

6 years ago

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Susan Kaneohe, HI

Customer service was very helpful through the process but now that the solar panels are on my roof I cannot get anyone to call me back. The panels are not producing and I am paying more for electricity than I was initially without the solar panels.

6 years ago

Reply from Sunrun

Hello Susan, we are so sorry to hear about the experience you had. This is disheartening, and not the Sunrun norm, we want to take the opportunity to change this experience around for you. Please feel free to private message us your contact information and we can review your case in detail.

Apr. 23rd, 2019

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Verified Customer

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Eric & Cindy W Newcastle, CA

Customer service, organization, industry experience and amazing project management and installation- they are amazing!

6 years ago

Reply from Sunrun

Thank you for your review, Eric and Cindy W.! We are so pleased to hear that you are happy with the overall experience. We are happy you went solar with Sunrun, let's create a planet run by the sun.

Apr. 17th, 2019

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Verified Customer

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Kendell Santa Cruz

They are awesome from start to finish. The product is great and I am saving money. Highly recommend.

6 years ago

Reply from Sunrun

We're pleased to hear your sales experience was a positive one. We aim to provide enough options for all our customers to find a solar solution that meets their needs. Welcome to the Sunrun family!

Apr. 15th, 2019

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Verified Customer

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Geraldine Danielson

Their customer service is awful. I went online o October 11. I continued to get bills from my original electric company for 5 months. I could not get anyone to listen to me. Finally I got a call fromOncor and they walked me through what needed to be done. I think it is finally working right.

6 years ago

Reply from Sunrun

Hello Geraldine D. Thank you for taking the time to provide us feedback. We understand this has not been an easy process due to the lack of communication. Please allow us to turn this experience around and have a Specialist reach out to you. Private message us your contact information so we can contact you.

Mar. 27th, 2019

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Verified Customer

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Manny Wong San Jose, CA

Produce power as expected. Customer service from sale phase to installation completion was very professional.

6 years ago

Reply from Sunrun

We are delighted to hear that you are finally live! Congrats on finally being solar, we can't wait to hear how you love the benefits!

Apr. 15th, 2019

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Verified Customer

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Mark Maxwell La Grange, CA

Great system and service. The system works great and everbody i worked with at sunrun has been great.

6 years ago

Reply from Sunrun

Happy to hear that great service was provided! We want to make sure that you are always provided with the best service! We are delighted you decided to go solar with us! Welcome to the Sunrun family.

Mar. 11th, 2019

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Verified Customer

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Jeff Burns

Fast, efficient and honest installers. Very proffesional company. Explained system and how it works.

6 years ago

Reply from Sunrun

Hello Jeff B. We love hearing stories like yours! Our team strives to provide the best customer experience. We are so excited you're a new part of our Sunrun family.

Feb. 20th, 2019

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Verified Customer

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5 Wagener, SC

It was zero money out of my pocket, which was nice. I thought the customer service people did a good job.

6 years ago

Reply from Sunrun

We are extactic to hear that you didn't have to pay anything out of pocket! Love to hear that our Customer Care team has also been there to support you. Welcome to the Sunrun family, let's create a planet run by the sun.

Feb. 20th, 2019

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Verified Customer

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Mary Spartanburg, SC

Installation was great. They fixed my rafters in the ceiling and they were always here when they should have been.

6 years ago

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Gratitude Stockton, CA

System works just fine,no problems. Also need info.on back up battery system 2 store my power until needed.

6 years ago

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Anonymous San Jacinto, CA

when I got it I was told my electric bill would be no more than 11 dollars a month, I have paid over 50 dollares the last 2 month on top of my SunRun bill.

7 years ago

Reply from Sunrun

Thank you for your communication. The Sunrun invoice will have the total amount produced. Your utility bill will show how much excess energy was pushed to the utility grid and stored as a credit. Your utility bill will also detail how much additional energy you needed to purchase from the utility.

Sep. 17th, 2018

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Verified Customer

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Ahronya Merced, CA

Fantastic customer service. Workmanship was excellent. Installers were thorough. We love our solar system.

7 years ago

Reply from Sunrun

Thank you for your review Ahronya! We are so happy to hear of your great experience with Sunrun and your installation! It sounds like we did a great job at keeping up great communication. Congrats on going solar!

Sep. 7th, 2018

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