Sunrun: Read 3,581 User Reviews From Real Homeowners

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Verified Customer

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Robin

The installation process with SunRun was efficient and professional. However, the lack of clarity from the salesman regarding costs has led to higher expenses for me post-installation. If given the chance, I would reconsider signing a contract with SunRun due to increased electricity expenses.

1 year ago

Reply from Sunrun

We're so sorry to hear about your frustration Robin, and we want to do everything we can to resolve it quickly for you. In order to best assist you, please send your address and an overview of your concerns to resolutions@sunrun.com. That way, we can personally connect you with an Escalations Expert that can assist you. Thank you!

Jul. 22nd, 2024

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Verified Customer

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David

I've been waiting since January for a problem to be resolved, and it's still not taken care of. The installation was done years ago, so that's not the issue. The real problem lies in their poor customer service. It's frustrating to deal with a company that doesn't prioritize resolving issues in a timely manner.

1 year ago

Reply from Sunrun

We’re truly saddened to hear about the challenges you’ve encountered, David. Your satisfaction matters to us, and we’re eager to better understand your situation. To get a better understanding of how we can assist, we will be sending you a private message requesting your service address. Once we gather more information, we can then assign an Escalation Expert to help resolve your concerns. Thank you!

Jul. 23rd, 2024

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Verified Customer

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Lawrence

I have never needed five of these before, but this product made it fast and easy to use. I had no issues with it.

1 year ago

Reply from Sunrun

Lawrence, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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Robert

Customer service was responsive but the installation process had some hitches. Unfortunately, my solar system has been down since January and I'm still waiting for parts. This has led to high electricity bills as I wait for repairs. Disappointed that the system stopped working after only 2 years. Hoping for a prompt response to fix the issue.

1 year ago

Reply from Sunrun

Thank you for bringing this to our attention, Robert. We are so sorry to hear that your system has been down for several months, and for that, we apologize sincerely. To address this, please send a message to resolutions@sunrun.com with your service address so we can confirm your account and look into the delays. Thanks!

May. 8th, 2024

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Verified Customer

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Juliann

I recently purchased a home with solar panels already installed. I was surprised by the high true-up cost and questioned the value of having solar if it would be so expensive. Overall, I am unsure about the benefits of solar energy based on my experience.

1 year ago

Reply from Sunrun

Thank you for reaching out to us, Juliann. Your monthly savings may fluctuate based on your usage patterns. Rest assured, our team is dedicated to assisting you and are here to ensure you are optimizing your savings potential. Please feel free to send us a private message with your service address or send an email to resolutions@sunrun.com. Once we confirm your account we will assign a dedicated Expert who will be taking a closer look into this. Thanks!

May. 8th, 2024

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Verified Customer

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Stephen Lamar Stockton, CA

I enjoyed working with my sales agent Jonathan D. Actually all the Sunrun employees I was in contact with were awsome.

2 years ago

Reply from Sunrun

Thanks for your review, Stephen! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Oct. 25th, 2023

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Verified Customer

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Joseph

A man named Tiago came to the house and sold me. I've never had a problem. I recommend SunRun to everyone.

2 years ago

Reply from Sunrun

Joseph, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Oct. 24th, 2023

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Verified Customer

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Odette

They answered my questions and I haven't talked to them since. It seems to be working good. I haven't had any problems.

2 years ago

Reply from Sunrun

Odette, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Sep. 29th, 2023

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Verified Customer

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Stephanie Perches

I like my solar panels but I'm not saving as much as I'd hoped. And I do not like that your company has people ringing doorbells and soliciting after 7:30pm.

2 years ago

Reply from Sunrun

Thank you for bringing this to our attention, Stephanie! Apologies for the unwanted visits you have experiencing, we would be happy to look into this for you. Also monthly savings will vary depending on your usage, but we would be more than happy to take a closer look at this for you to ensure that you are enjoying the full benefits of going solar. Be on the lookout for a private message from us, requesting additional account information so that we can get a Specialist personally assigned to your case.

Sep. 25th, 2023

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Verified Customer

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Laura Brindley Georgetown, TX

We like the sales rep and the companies reputation. Had a fantastic experience from start to finish.

2 years ago

Reply from Sunrun

Your review brightened our day, Laura! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Sep. 20th, 2023

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Verified Customer

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Donna Queiros Ludlow, MA

Expertise of my salesman, option to have a backup battery included with installation, ease with the process

3 years ago

Reply from Sunrun

Thank you for helping us to create a planet run by the sun, Donna!

Jun. 30th, 2022

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Verified Customer

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Rick Bray El Dorado, CA

Being on a fixed income we had to take car of the PG&E bill Sunrun came in an explain the options and we went with them

3 years ago

Reply from Sunrun

Thanks for your review, Rick! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Jul. 1st, 2022

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Verified Customer

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Teresa Marie Noriega Calimesa, CA

I've had no issues with the system though it did take quite some time from install to turning it on.

3 years ago

Reply from Sunrun

Thank you for sharing your story, Teresa Your feedback helps us to keep improving your solar experience. We'll definitely look into this issue for you. If you can send your address and review to onlinereviews@sunrun.com, we'd appreciate it. Thanks for choosing us as your solar provider!

Jun. 23rd, 2022

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Verified Customer

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Donald D Flemming Concord, CA

Hard to contact after the fact. Wanted to add a battery and noo ne ever called back. Rep in Costco was rude and said you only sold batteries with complete syatems.

3 years ago

Reply from Sunrun

Thank you for your interest in our backup battery, Donald. We are working on a retrofit solution for existing customers and also expanding our home battery solution to more states. As soon as a retrofit is available, we will let our customers know. Thanks!

Jun. 23rd, 2022

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Verified Customer

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Claire Lamoureux Attleboro, MA

Very helpful customer service rep. Made setting up auto-pay easy. Answered questions. Overall very respectful.

3 years ago

Reply from Sunrun

We're thrilled you had a good experience, Claire! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jun. 16th, 2022

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Verified Customer

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Sean Limesand Tucson, AZ

The system is working great. The installation process was easy and representatives were responsive to my questions.

3 years ago

Reply from Sunrun

We're thrilled you had a good experience, Sean! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jun. 16th, 2022

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Verified Customer

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Ho tran Sacramento, CA

I have been enjoy the solar systems that was very convenient and save electricity and save for environment.

3 years ago

Reply from Sunrun

Thanks for your review! We're so delighted to hear that you're saving money with solar. We hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Jun. 16th, 2022

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Verified Customer

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Roy

Everybody that came out was so friendly and seems to be competent. It was very effecient. They are very proactive.

3 years ago

Reply from Sunrun

This is awesome, Roy! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 26th, 2022

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Verified Customer

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albert gannon

They were very very good I have no issues. Very very happy with the service. They're very accommodating.

3 years ago

Reply from Sunrun

This is awesome, Albert! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 26th, 2022

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Verified Customer

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Ernesto

Everytime I have questions they have an answer and I'm satisfied with the answer they give. I have no issues at all.

3 years ago

Reply from Sunrun

This is awesome, Ernesto! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 26th, 2022

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Verified Customer

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Howard

They were very responsive and very pleasant. The installation process went smoothly. It's been working very good.

3 years ago

Reply from Sunrun

Howard, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!

May. 26th, 2022

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Verified Customer

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Linda

They answered all our questions. I have not had any problems with it. The installation process was good.

3 years ago

Reply from Sunrun

Thank you Linda, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!

May. 25th, 2022

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Verified Customer

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Robert

My problem is that they won't add a new panel to my system. But other than that I have not had any issues yet. The installation process went great.

3 years ago

Reply from Sunrun

Thank you for sharing your story, Robert. Your feedback helps us to keep improving your solar experience. We'll definitely look into this issue for you. We'd appreciate it if you could send us a private message with your service address. Thanks for choosing us as your solar provider!

May. 25th, 2022

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Verified Customer

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Melanie

They were awesome and responded right away to our concerns and questions. The installation process was quick and organized.

3 years ago

Reply from Sunrun

Thanks for your review, Melanie! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 25th, 2022

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Verified Customer

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Bill

The installation process went smoothly but it broke down in 5 years. I am struggling to get help with production from my computer.

3 years ago

Reply from Sunrun

Thank you for sharing your story, Bill. Your feedback helps us to keep improving your solar experience. We'll definitely look into this issue for you. We'd appreciate it if you could send us a private message with your service address. Thanks for choosing us as your solar provider!

May. 25th, 2022

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Verified Customer

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Charles

It seems to work real well. The installation process went very well, it was quick and they got up and running.

3 years ago

Reply from Sunrun

Your review brightened our day, Charles! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

May. 25th, 2022

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Verified Customer

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David San Clemente, CA

Installation was done very professionally. The follow up and the actual product when in operation is excellent.

5 years ago

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Verified Customer

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HA@22

They have fulfilled all promises, reacted quickly to calls and made my experience positive from the start.

5 years ago

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Michael B. Woodland, CA

Provided everything that they promised. Up and running for about a year and everything is working great.

5 years ago

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Glenn San Francisco, CA

They were in touch with us throughout the installation process. We've been producing most of the electricity that we need ourselves.

5 years ago

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Matthew Yucaipa, CA

They had the best rates at the time. Horizon Solar installed the Sun Run products. We had some issues but they were corrected.

5 years ago

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Verified Customer

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Peter S.

They did a very good job with my solar installation. There were some issues but they quickly took care of it.

6 years ago

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Verified Customer

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Wilson Henderson, NV

The SunRun system is not producing enough electricity. I was told it would produce more. I'm paying more now total than I did the previous year.

6 years ago

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Verified Customer

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Jordan Dennis Argyle, NY

The system does not produce enough electricity for the year like they said it would produce 10 percent over what I used I still get $250 bills from national grid trough out the winter on top of my lease payment to sunrun

6 years ago

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Anonymous Orinda, CA

responsive to questions, I wish the app on the phone is better, then would get 5 stars, the app sucks, does not even remember who I am

6 years ago

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Anonymous Fairfield, CA

Service is very good. We save money on electric bills. The installation is well done. So far there's no problem. Thank you Sunrun!

6 years ago

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Jerry Lancaster, SC

I've had no issues whatsoever. Installation was very quick and very smooth. It just cut my power bill considerably.

6 years ago

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Al Addis

Had two problems with leaks as a result of panel mount installers missing roof studs. Had to pay for a service call to fix one of the leaks. Otherwise OK.

6 years ago

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Verified Customer

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Kiran

Friendly, easy to work with, no complaints, and I don't have to worry about how much my electric bill will be.

6 years ago

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Jose Ochoa

So far no problems. The system has been operating in great conditions. I will recommend to my friencs.

6 years ago

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Annmarie

They came and installed it all in one day. Haven't had any problems so I think it's pretty solid equipment.

6 years ago

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William

Haven't paid an APS bill since it was installed. Installation happened all in one day and went very smoothly.

6 years ago

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Julie

A friend recommended them. It was so simple and everything was explained. I just wish I wouldn't have waited so long.

6 years ago

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Jonathan Sahuarita, AZ

They installed it and got everything done as quickly as possible. It was quick, efficient, and no hassle to me.

6 years ago

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Verified Customer

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Anonymous Bluffton, SC

I am not happy with the outcome of the solar energy panels that I am receiving. I want to know why every year I am below the average energy levels for producing solar?!

6 years ago

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Verified Customer

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Donald K

Sunrun has been an exceptional service provider and we have been very happy with all they have done for us.

6 years ago

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Verified Customer

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Samuel

The only problem I have is the length of the time I have the system; twenty years is a long time. Everything went smoothly with installation.

6 years ago

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Verified Customer

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Gary Perris, CA

Some friends of mine had it on their house and when I saw it I decided to install it and am very happy. They seem to be working fine.

6 years ago

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Verified Customer

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Lloid Aiken, SC

The instilation process went smoothly and they were very professional. There customer service is always available.

6 years ago

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Verified Customer

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Michelle Winchester, CA

Because it would have been a zero if not for Tommy Fox and his intervention to get system fixed for the 3rd time!!!! And Travis for his excellent field service and knowledge

6 years ago

Sunrun Reviews