Sunrun: Read 4,881 User Reviews From Real Homeowners

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Verified Customer

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Mary Houston, TX

I chose them because of their longevity in the solar industry. Their experience and their pricing made me feel good about using it. They are wonderful to deal with start to finish.

7 years ago

Reply from Sunrun

Thank you for your review Mary! We are over the moon that you have decided to go with Sunrun! We are thrilled to hear that your rep was professional and educational!

Jan. 30th, 2019

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Verified Customer

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Barbara

Every person we worked with was polite, communicated what we needed to know, and got their job done quickly. The whole process took less time than expected, and beat of all we're saving $! All around excellent company.

8 years ago

Reply from Sunrun

This is an amazing review, Barbara. Thank you so much for sharing this fantastic experience. We strive to make sure the process is seamless and transparent. Now lets power forward.

Sep. 18th, 2018

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Verified Customer

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Lauren Tucson, AZ

Sunrun is very customer oriented, a real jewel in today's world. Whenever I had a question or problem, they were right on it. No waiting for days for a replay or speaking to someone who barely knows English.

8 years ago

Reply from Sunrun

Thank you for providing this feedback, Lauren. We are thrilled to know you are satisfied with your system! Thank you for helping us create a planet run by the sun!

Sep. 4th, 2018

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Verified Customer

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James F Escondido, CA

They have very good customer service. I had a good experience with the people that came over. The zero down helped out and the extra perks they gave with the net and the ring. They were very professional and they got the solar panels installed quickly in about 4-5 hours.

8 years ago

Reply from Sunrun

Hello James F. We are so pleased to hear that you had a positive experience with our customer care team. Our goal, as a company is to be customer obsessed. We are so excited to welcome you to the Sunrun family.

May. 8th, 2018

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Verified Customer

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Pauline Hughesville, MD

The gentleman was very professional and very knowledgeable. He was able to answer my question promptly. The customer service reps are always there whenever I call or reach out to them to give me any clarification or information that I need, even regarding my billing.

8 years ago

Reply from Sunrun

Thank you so much for the awesome feedback! We love hearing from our customers, it is very important for us as a growing company. Welcome to the Sunrun family. Power forward.

Aug. 24th, 2018

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Verified Customer

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John Ly Milpitas, CA

good but still have room to improve. Special when turn on the Solar electric (final step), SunRun should send a technician to make sure the system works. Customer doesn't familiar with the electrical system, so we don't 100 percent sure that we turn on the power correctly

8 years ago

Reply from Sunrun

Hello John L. Thank you for your feedback, we understand there are areas of opportunity and appreciate your input. I will share this information with our Leadership team. We make the process to activate the system as easy as 1,2,3. Our Customer Care reps are to help and walk you through the process as well. If you need assistance turning on the system please private message me your contact information and we can have a Specialist reach out to you.

May. 22nd, 2018

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Verified Customer

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Jennifer S.

They were very informative, and the communication was great through every step of the process. They kept to the schedule & all of the workers were polite. They followed through until everything was up & running.

8 years ago

Reply from Sunrun

That's what we love to hear, Jennifer S.! We aim to provide the best customer experience and are constantly working to cut down our installation process time. So thrilled you're now a new member of our Sunrun family!

May. 15th, 2018

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Verified Customer

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Sam Petriak Goodyear, AZ

I researched about 4 companies and the salesman they sent me knew more than the other 3 companies combined. I have never found a more organized company. They are all professional and well trained.

8 years ago

Reply from Sunrun

We love to hear this, Sam P.! Thank you for taking the time to share! Our aim is to provide the best customer experience.

May. 14th, 2018

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Verified Customer

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Anonymous

The salesman didn't explain the contract in full. Lots of surprises especially when it came to our roof and repairs. They only put a new roof on the part where our solar panels were being placed. We were also told there were no incentives and low and behold they got it. Please be aware of promises not kept. My advice is READ THE CONTRACT COMPLETELY.

8 years ago

Reply from Sunrun

Thank you for your feedback, I will share this information with our leadership team. This is not the Sunrun norm.

May. 10th, 2018

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Verified Customer

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Daniel Shirley, NY

Everyone was very easy to work with. Everything the sale person said that would happen. happen. I didn't have to chase after them to do their job. They came when they said they would.

8 years ago

Reply from Sunrun

Thanks for sharing your wonderful story, Daniel! Our drive is to make solar an easy process by being attentive and focusing on each individual customer's experience!

May. 4th, 2018

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Verified Customer

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Litch Yucaipa, CA

Service was fast. The company was able to install all equipment in one day. We experience a minor leak and when we notified the company they responded in a timely manner and repaired the water leak.

8 years ago

Reply from Sunrun

We love to hear this, Litch! Thank you for taking the time to share! Our aim is to provide the best customer experience.

May. 4th, 2018

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Verified Customer

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Anonymous

Sunrun is very professional. Everyone in the company that I dealt with understood everything involved with solar power. They were able to answer any question I had. I am very satisfied.

8 years ago

Reply from Sunrun

Thanks for making our day! Setting the standard in outstanding service is something we (seriously) obsess over.

Apr. 17th, 2018

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Verified Customer

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James Romero

Their service is great from sign-up through installation and servicing. Everyone i interacted with was helpful, knowledgeable, and made sure all of my questions were answered.

8 years ago

Reply from Sunrun

Thanks for sharing, James R! We love hearing stories like yours! After all, providing a one-of-a-kind customer experience that fits-in with your expectations is what we strive for.

Apr. 16th, 2018

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Verified Customer

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ScotchFreckles

There was suppose to be a $500 credit card after installation was completed. Having questioned SunRun about this twice there still has not been a response. Customer Service has been easy to work with. I opted to lease my solar system over purchase which puts the onis on SunRun to monitor their equiptment and keep it up to day.

8 years ago

Reply from Sunrun

Thanks for the great review, Scotch ! Sunrun is thrilled you’re so happy with your system. We feel so lucky to have you as a customer. We hope you’d like to share your experience with your friends and family. Welcome to the Sunrun team!

Apr. 11th, 2018

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Verified Customer

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Christian Hartmann Las Vegas, NV

Their price was right, that's why I signed up. So far my experience with their rep has been excellent. It's not perfect, they could improve on their feedback whenever I call, but it's pretty good. My system is guaranteed for 20 years so, if it breaks, they will come down and fix it. I'm satisfied and very happy with it.

8 years ago

Reply from Sunrun

Grateful for your wonderful feedback. After all, being the clear choice in solar is our goal! That's why, engaging with you, and providing a hassle-free experience is key. Thanks for allowing us the chance to guide you when you first searched for solar! Power Forward! #savewiththesun

Apr. 5th, 2018

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Verified Customer

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Juan Vigil North Las Vegas, NV

The representative that I talked to was excellent and did a great job. I went and signed up with them and they've already installed everything. It's all operational and generating all the stuff we need.

8 years ago

Reply from Sunrun

We enjoyed reading your review. Please let us know how things are going throughout the process, we would love to hear back from you. If you are satisfied with everything and know someone else who could benefit from going solar with Sunrun, make sure to take advantage of our referral program by visiting

Apr. 5th, 2018

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Verified Customer

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Cathy Mardsen Anderson, SC

We wanted a way to bring our electric bill down. We researched a couple of places and talked to different companies. The representative from Sunrun was excellent and, honestly, they gave us what seemed to be the best deal, so we signed up.

8 years ago

Reply from Sunrun

Grateful for your wonderful feedback. After all, being the clear choice in solar is our goal! That's why, engaging with you, and providing a hassle-free experience is key. Thanks for allowing us the chance to guide you when you first searched for solar! Power Forward! #savewiththesun

Apr. 5th, 2018

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Verified Customer

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P.T. Novato, CA

I was looking for solar so I called different companies. The people I talked to were excellent. They just seem to know their stuff well, gave me good information, and worked with us. I have Sunrun solar now.

8 years ago

Reply from Sunrun

Thanks! After all, making the switch to solar simple for you, and full of savings, is our aim! It's why we're known for processing the fastest system installations and giving the best customer service. So thrilled you're a part of our Sunrun family! Thanks for helping us create a planet run by the sun! Power Forward! #savewiththesun

Apr. 5th, 2018

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Verified Customer

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Preston Moore Columbia, SC

There is just one electrical company out here where I live. Because they don't have any competition, they can choose to charge me whatever they want, whenever they want. At the time I was paying them more than $200 for my electric utilities, even though I live on my own. One day I went shopping at Home Depot and saw Sunrise. I spoke with a guy there that explained solar to me, looked at my situation, and offered me a better deal and price for everything. He told me that, if I got solar, I would be able to save money on my electrical bills. It was all lies though. Since I got the system up in December, I've been getting higher bills for my electric utilities. Now I pay more than $300 a month for both and that was just not what we agreed to. What I've noticed is that, whenever our solar goes down, the electric bill goes up, and vice versa. It just doesn't make any sense to me. As I said, I live on my own, have all LED lights in my house, keep the temperature to 68-69, and even use a space heater most of the time instead of the central heating. I've done everything I could to reduce my electricity usage so I don't understand where it's all coming from. Both Sunrise and the electrical company need to speak some truth and actually give me the right information.

8 years ago

Reply from Sunrun

Thank you for your communication Prestone M. We strive to deliver an individualized customer experience that exceeds your expectations! That's exactly why, we invest in the best talent, and actually employ our project management staff directly. Additionally, quality and reliability are major values we uphold, so exceeding your expectations is possible. To understand you believe otherwise is disheartening! We want to take this opportunity to get things straightened out for you by connecting with you. A Specialist has sent you a message. Please respond with the necessary details, so we can help.

Apr. 5th, 2018

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Verified Customer

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Robert Gardner Livermore, CA

We talked to some people in Costco about solar and came up with SunRun. Everything sounded really safe so we decided to go with it. The people that came to install it were very good workers, very pleasant to have around.

8 years ago

Reply from Sunrun

Providing the best customer experience is key when our mission is to create a planet run by the sun. Thanks for sharing your story! We are thrilled to welcome you to the Sunrun Family!

Apr. 5th, 2018

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Verified Customer

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Coleen Jackson Yuma, AZ

Sunrun has a good rating on the internet, so that made us consider them. Their representative was very good, and although they haven't done anything yet, we did sign up with them.

9 years ago

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Patti Ritchie Arlington Heights, IL

Alexis makes us feel like we made the right choice and he was right.

2 weeks ago

Reply from Sunrun

We're so happy to hear that you had a good experience with us, Patti! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Nov. 3rd, 2026

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Jay Hall Garden Grove, CA

I regretfully decided to work with SunRun. I wish I hadn’t because I have been overbilled since day 1 and their customer care department is completely worthless.

2 weeks ago

Reply from Sunrun

Hi Jay, thanks for bringing this to our attention. Overbilling is definitely something we want to get sorted out right away. Please send your address and details to socialresolutions@sunrun.com so we can review this for you.

Oct. 30th, 2026

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Hong Redlands, CA

Great service and fast work! They had 3 crews and finish the work in one day!

3 weeks ago

Reply from Sunrun

We love hearing that our team delivered such a smooth and efficient installation, Hong! Thanks for trusting Sunrun with your home's energy needs!

Oct. 23rd, 2026

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Verified Customer

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Jose Garduno San Diego, CA

Excellent save energy efficiency good service

2 months ago

Reply from Sunrun

Thanks for sharing this, Jose! It's great to hear you're happy with your system and have seen significant savings!

Sep. 9th, 2026

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Verified Customer

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Art Perez Seattle, Washington

Great customer service so far. I hope they keep it going.

2 months ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family!

Sep. 3rd, 2026

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Verified Customer

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Robert Wiseman Elk Grove, California

Very professional and provided excellent service.

2 months ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family!

Sep. 3rd, 2026

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Verified Customer

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Julie Gabot Honolulu, Hawaii

Nice vompany nice people, willing to help people

2 months ago

Reply from Sunrun

This is awesome, Julie! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Sep. 3rd, 2026

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Verified Customer

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Eric Bistline Phoenix, Arizona

Great energy cost saver. Great monitoring program

2 months ago

Reply from Sunrun

Thank you for sharing, Eric! We're glad you're seeing the benefits of your system and hope you continue to enjoy them for many years to come!

Aug. 29th, 2026

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Verified Customer

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Aida Claudio Bayamón, Puerto Rico

So far I’m glad for my system, I am really enjoying it!!!

2 months ago

Reply from Sunrun

This is great to hear, Aida! We're thrilled you're enjoying your system and have had a good experience with everything!

Aug. 29th, 2026

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Verified Customer

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Philip Williams Corona, CA

SunRun was great to work with and has a great reputation

2 months ago

Reply from Sunrun

Thanks for your kind words, Phillip! We're glad you had a great experience and that everything has been running smoothly for you.

Sep. 1st, 2026

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Verified Customer

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Angela Bearden Chicago, Illinois

A family member recommended Karim and Te

2 months ago

Reply from Sunrun

Thanks for sharing, Angela! We're thrilled to hear you were recommended to Karim and Te and hope you've enjoyed working with them!

Sep. 1st, 2026

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Verified Customer

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Dennis Devivo Southampton Township, New Jersey

Sunrun seemed to me to be a reputable company.

2 months ago

Reply from Sunrun

Thank you for sharing, Dennis! We're thrilled to hear you're happy with our services and that you've had a good experience with us.

Aug. 27th, 2026

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Verified Customer

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steven Hickory Hills, Illinois

A friend recommended Sunrun with high praise.

2 months ago

Reply from Sunrun

Thanks for letting us know, Steven! Glad to hear your friend recommended Sunrun to help lower your electric bills. Please don't hesitate to reach out if you have questions!

Sep. 1st, 2026

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Verified Customer

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Daniel Filice Los Angeles, California

Actually, SunRun chose us. A door-to-door salesman showed me my electricity usage, which during the summer with A/C, was frightening. Under the current rebates to promote solar energy, the cost of installing solar panels was Zero. Now, instead of paying $500+ to my City during hot summer months to enjoy A/C, I pay a fraction of that to SunRun that I gladly pay. The installation process was quick, clean and unobtrusive. I had a SunRun rep always in contact with me answering my questions. Personally I was against solar panels, but now after a year of usage, I should have done solar years ago.

2 months ago

Reply from Sunrun

Thanks for your review, Daniel! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Sep. 2nd, 2026

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Verified Customer

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Jackie Sun Kalaoa, Hawaii

Great customer service good products and saves money

2 months ago

Reply from Sunrun

Thank you for your kind words, Jackie! We're thrilled to hear you're seeing significant savings and have had a good experience with our services. Thanks for sharing!

Sep. 1st, 2026

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Verified Customer

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Jeffrey Elkin Newark, New Jersey

2 months ago

Reply from Sunrun

Thanks for the kind words, Jeffrey! We're happy to hear our team was easy to work with and easy to get results from. Thanks for sharing!

Aug. 15th, 2026

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Verified Customer

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Josefina De Jesus New York, New York

Excellent Rep appreciated teir explanation of the system

2 months ago

Reply from Sunrun

Thanks for your kind words, Josefina! We're glad your representative took the time to explain our services and helped make things easy to understand.

Sep. 1st, 2026

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Verified Customer

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Vanessa Pizarro La Jolla, California

Best decision ever. Great customer service.

2 months ago

Reply from Sunrun

Thank you for the kind words, Vanessa! We're happy to hear you've had such a positive experience, and we appreciate you choosing Sunrun!

Aug. 22nd, 2026

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Verified Customer

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Cynthia Decoteau Westborough, Massachusetts

I received a good price with no increase for 25 years.

2 months ago

Reply from Sunrun

Thank you for sharing, Cynthia! Glad you were able to lock in a good rate and have predictable energy costs!

Aug. 22nd, 2026

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Verified Customer

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Barbara Ruiz Fontana, California

Sunrun was provided by the builder for our development.

2 months ago

Reply from Sunrun

Thank you for sharing, Barbara! We appreciate you taking the time share this with us!

Aug. 20th, 2026

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Verified Customer

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Rebecca Andrews New York, New York

You saved me money on my electricity bill

2 months ago

Reply from Sunrun

We're glad to hear your system has helped lower your electric bill, Rebecca! Thanks for sharing your experience with us!

Aug. 20th, 2026

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Verified Customer

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Marissa Barbero Valley Springs, California

We were referred to Sunrun and we couldn’t be happier.

2 months ago

Reply from Sunrun

Thank you for sharing, Marissa. We're happy that a recommendation led you to Sunrun and that you've had such a wonderful experience with us!

Aug. 20th, 2026

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Verified Customer

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Dewey Thoner Chicago, Illinois

Upgraded home and energy independence goals reached

2 months ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family!

Aug. 20th, 2026

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Verified Customer

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Mohammad Alwan Burbank, IL

Good professional company very easy to talk to

2 months ago

Reply from Sunrun

This is awesome, Mohammad! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Aug. 20th, 2026

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Sergio BetanCourt

10 Stars if possible!!! Khelin Young did a great job for me. He was very professional and patient in helping me with my solar system. He even came out to help me fill out my Tesla Battery Rebate so I can get $1000 for my 2 batteries that was installed. Anyone who wants an honest and professional solar expert to help you get the best experience should ask for Khelin Young from Sunrun in California.

9 months ago

Reply from Sunrun

Thank you for your awesome review, Sergio! We're so glad Khelin provided great service and helped you with your Tesla Battery Rebate. We truly appreciate your trust and recommendation.

Feb. 17th, 2026

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Joseph P Cox Jr

I have wanted to go Solar for more than 20 years. Last October, I researched again and found Sun Solar at the top of the links listings: #1 I called and Amanda Edge answered. I am making a movie and deal with a lot of different people by phone 7 days a week. As Amanda and I started talking, I realize Immediately that I was talking with a VERY smart person. She answered my questions before I had a chance to ask them, and I told Amanda that. Amanda Edge is an exceptional person and makes my life and day to day work MUCH easier!!! Joe Cox 224-486-5349

9 months ago

Reply from Sunrun

We greatly appreciate your positive feedback, Joseph! It warms our hearts to know that Amanda played a pivotal role in your seamless solar journey and was able to clearly explain the benefits of our solar and battery options. Thank you for contributing to our mission of building a planet run by the sun.

Feb. 17th, 2026

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Sonin

Khelin Young has been a joy to work with. He showed up on time and was very professional. Khelin was very thorough in explaining about Sunrun; how solar and battery works; how much money I can save compared to staying with SCE; the products; and installation process. When the project was completed, he also came out to show me how to use the Sunrun and Tesla battery app. Khelin did everything he said he was going to do for me. I would highly recommend him to everyone who wants the same amazing experience I had.

9 months ago

Reply from Sunrun

Thank you so much for your kind words, Sonin. We're thrilled to hear that you're enjoying your experience with Sunrun. We're especially glad that Khelin was able to provide helpful insights about your system and energy usage! Thanks for being part of our Sunrun family!

Feb. 11th, 2026

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Ruth Diminico

We are happy with the results of having solar and feel Sunrun is proactive in supplying system data, billing is clear, and equipment issues have been resolved in a reasonable about of time. I gave 4/5 stars as I would like to see Sunrun offer existing customers access to new solar plans as they come available. Regarding Brian- We’ve worked with Brian since 2019 as his first North Andover customer, and his dedication has been exceptional from the start. He took the time to answer our many questions, supported us through complicated billing issues during the pandemic, and—six years later—still picks up the phone when we need help. Choosing Brian means choosing someone who truly stands behind his work with trust, integrity, and ongoing support.

9 months ago

Reply from Sunrun

Thank you for your review, Ruth! We appreciate you sharing your feedback about wanting new solar plans. We're delighted to hear that Brian, made such a meaningful impact on your solar journey and that you're still in touch to this day. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. Thanks!

Feb. 6th, 2026

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SHONICA EDWARDS

We added an additional solar system with backup batteries starting in late 2024, and there was back and forth with the City of Pomona during the process. Austin Monte gave us real peace of mind throughout and stayed on top of everything to make sure the project was completed successfully. Trenching work was needed, and Austin helped out greatly with the cost, which we truly appreciated. The system is finally up and running, and we’re excited for the peace of mind from the backup batteries and protection from Edison’s increasing rates. Thank you, Austin, for not leaving us hanging!

9 months ago

Reply from Sunrun

Thank you for taking the time to share your experience with us, Shonica. We're so glad to hear that your transition to solar was seamless and that adding a backup battery has given you peace of mind. Thank you for sharing your story with us!

Feb. 6th, 2026

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