Sunrun: Read 4,243 User Reviews From Real Homeowners

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Verified Customer

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Brandon Rivera

SunRun has been an all around good experience. We have always had great customer service starting from our sales person. Now we're saving money and loving it.

7 years ago

Reply from Sunrun

What a wonderful review! Reading this made our day Brandon R. Thank you! Let's power forward!

Feb. 21st, 2019

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Verified Customer

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3 Las Vegas, NV

They were really good in the beginning but haven't followed through very well. I just wish they would follow up with their customers after they get the job. They don't seem to follow up to see if the customers are happy or not once they get the sale.

7 years ago

Reply from Sunrun

Hello Carol. We are saddened to hear we have failed to follow through. Please private message us your contact information so we can address your concerns. Thank you.

Feb. 20th, 2019

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Verified Customer

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Thomas Ladera Ranch, CA

The equipment is working as planned and installation went very well. It is hard to get a call through to customer support, I have waited up to forty minutes on the line. When I do get through the situation is taken care of.

7 years ago

Reply from Sunrun

Hello Thomas, we apologize for the longer than normal wait times. We are working hard to get every customer assisted. It makes us happy to hear that your questions were addressed. Please remember we are available via email as well as chat on . Let's create a planet run by the sun!

Feb. 20th, 2019

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Verified Customer

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Paul R, Visalia Visalia, CA

Outstanding customer service. They communicated each and every step of the way and made the process simple. SunRun and Costco together ensured a positive experience

7 years ago

Reply from Sunrun

Hello Paul R. Thank you for sharing your wonderful experience, we love to hear that we were communicative every step of the way and made the process easy for you! We strive to be Human-Centered and this is a great example. Welcome to the Sunrun family!

Feb. 12th, 2019

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Verified Customer

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Joseph Harlow St. Petersburg, FL

Everything was great with installation, but process didn't necessarily go as stated. Also, think we should have increased the number of panels due to not producing enough kilowatts.

7 years ago

Reply from Sunrun

Hello Joseph. We pride ourselves in delivering what is promised, Robert. This is great to hear, welcome to the Sunrun family. We loved reading your review this feedback will be sent back to our sales leadership team.

Sep. 11th, 2018

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Verified Customer

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Wynn Slothower

Their plan is somewhat expensive and the savings are minimal and includes a 2.5% annual increase per year. I didn't like the mandatory increase. That was the biggest reason why we didn't go with Sunrun.

7 years ago

Reply from Sunrun

Hello Wynn, thank you for sharing your experience. We understand your main concerns with the 2.5% increase. We want to provide more info on this matter. You able to opt in an agreement that doesn't include the annual increase. This is to account for economic inflation over the next 20 years. By comparison, utility rates tend to rise at a rate of 4-6% per year on average. Since the annual increase never changes, the customer can still anticipate their costs over the next 20 years. Keep in mind that the size of your utility bill is based on your usage. If your bill is higher than last year, you may be using more power than last year. Since your Sunrun rate is lower than that of your utility, that means you'd be paying even more for your current usage without solar. In other words, you're still saving.

Aug. 29th, 2018

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Verified Customer

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Keith Santee, CA

They're one of the few people that would actually quote my roof. It's high pitch and other companies wouldn't even work for it. They also did some free repairs on my roof tiles.

7 years ago

Reply from Sunrun

This is such a wonderful review, Keith! Thank you for sharing your fantastic experience. We strive to deliver amazing customer service.

Aug. 24th, 2018

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Verified Customer

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D Peoria, AZ

The original guy that talked to us was very affable and he seemed like he knew what he was talking about. But the process got stuck with the follow ups with the company. They tell you they're going to let you know every move they're making. They don't tell you anything. Suddenly they are and then all of a sudden it's a lot different from what they said. Our bill's gone up rather than down.

7 years ago

Reply from Sunrun

Thank you for your feedback. Our aim is to always provide great customer service that meets your needs, it's disheartening to hear this was not the case! We work hard to be human-centered and transparent with our customers. We will submit your feedback to our leadership team.

Aug. 24th, 2018

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Verified Customer

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John Merrick Las Vegas, NV

I do not feel my soar panels are installed to optimize sun availability.I have called this matter in -- they said my contract was being met.I say if you are going to install solar panels. Install them as to get "ALL THE AVAILABLE SUN.."

8 years ago

Reply from Sunrun

Hello John, thank you for your communication. We are sorry to hear that you feel your system is not set up to receive the most production possible. We proactively monitor your system and checking the production your panels are doing great! You can check your system's production online, just visit .

May. 22nd, 2018

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Verified Customer

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Mark in Walnut Creek

Everything started great. Excellent all the way through installation and the first year after. Since then I have had two or three instances where I have attempted to make contact with customer service and have been left totally dissatisfied.

8 years ago

Reply from Sunrun

Hello Mark. This is not the Sunrun norm, providing the best customer experience is key because our mission is to create a planet run by the sun. Thanks, this feedback will be provided to our customer care leadership team.

May. 10th, 2018

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Verified Customer

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James Olson Platteville, CO

The main reason why I looked into it was that I was curious. I talked to a rep that was really nice. We signed up and got everything hooked up. We really liked the people that worked on it, they did a nice job putting it up. I haven't had it for long enough to really tell how much it's going to cost us or anything though.

8 years ago

Reply from Sunrun

Thank you so much for sharing your experience James! We are thrilled this was handled in a satisfactory manner. If you know someone who might also benefit from Sunrun, you can take advantage of our referral program by going to Thanks for joining us in our mission to create a planet run by the sun!

Apr. 5th, 2018

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Verified Customer

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Francis Marsh Patchogue, NY

They had a representative that came around who was excellent. I was interested in the product, so I signed up. They seemed to be a very reliable company and had a good presentation.

8 years ago

Reply from Sunrun

We loved reading your review and are so pleased to hear you had an excellent experience with our representative! Welcome to the Sunrun family, power forward!

Apr. 5th, 2018

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Verified Customer

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Quin Thompson Framingham, MA

Went through the whole process of getting approved only to find out the don''t do clay tile roofs. This is something they should of know before letting me go through the process.

8 years ago

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Verified Customer

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Daniel Worth North Charleston,SC

I was looking for different independent electrical systems, so I signed up with Sunrun. I really enjoyed their customer service, it was very good. So far, I've been a satisfied customer.

8 years ago

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Moises Nieves North Brunswick, NJ

Word of mouth , reputable company, ease of accessibility

3 weeks ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family!

Jun. 23rd, 2026

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Miro Kihei, HI

The reason I picked Sunrun was because of Randy P.

4 weeks ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family, Miro!

Jun. 23rd, 2026

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Michael Lyons

Sunrun is a very reputable company and Bill made me feel very comfortable with the whole process and explained it all to me. He helped me get solar and lower down my ComEd bills. The installation team was also very professional.

9 months ago Edited October 6, 2025

Reply from Sunrun

We're absolutely thrilled to hear about your positive experience, and to hear that going solar is keeping your electric bill low, Michael! Your feedback means the world to us, and we genuinely appreciate you taking the time to share it. Thank you for being such an integral part of our solar community.

Oct. 3rd, 2025

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Eleonor Angeles Stockton, CA

We chose to a work with Sunrun because of their excellent services.

1 month ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family, Eleonor!

Jun. 23rd, 2026

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Kathy Smith La Habra, CA

Very professional, very kind always there. When we needed him.

1 month ago

Reply from Sunrun

Thanks for your review, Kathy! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 27th, 2026

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Verified Customer

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Frank David

They were the first to offer me a battery back up system.

3 months ago

Reply from Sunrun

We appreciate you sharing that, Frank! We hope you enjoy the benefits and peace of mind for years to come.

Apr. 17th, 2026

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Verified Customer

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Rebecca Miller

Customer service is great and the system runs well.

3 months ago

Reply from Sunrun

This is great to hear, Rebecca! It's awesome to know you've felt supported and that your system has been performing well and meeting your needs. Thanks so much for sharing!

Apr. 17th, 2026

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Verified Customer

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Jonathan Jay

I liked their product and installers where great to work with

3 months ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family!

Apr. 10th, 2026

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Verified Customer

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Wayne Verhagen

I was able to lease and not buy sales person was not pushy

3 months ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family!

Apr. 10th, 2026

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Verified Customer

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Ac Mccullough

Friendly, helpful and my solar system isr running great

3 months ago

Reply from Sunrun

We're thrilled to hear that, Ac! Thank you so much for being part of our Sunrun family!

Apr. 10th, 2026

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Verified Customer

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Shannon Hancock

They made everything easy and were friendly.

3 months ago

Reply from Sunrun

Shannon, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Apr. 10th, 2026

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Verified Customer

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Harold Nelson

Product reliability and customer service

3 months ago

Reply from Sunrun

Thanks for your review, Harold! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Apr. 10th, 2026

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Verified Customer

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Deborah Sharman

The house I bought was already under lease with Sunrun

3 months ago

Reply from Sunrun

That's great to hear, Deborah! If you run into any issues or have questions, please don't hesitate to reach out!

Apr. 7th, 2026

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Verified Customer

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Don Plymesser

they have continued to perform as they said they would

3 months ago

Reply from Sunrun

Thank you for sharing this, Don! It's great to hear that your system has been exceeding your expectations, and we appreciate your glowing review!

Apr. 7th, 2026

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Verified Customer

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Christopher Barker

Great company to work with. Will definitely recommend

3 months ago

Reply from Sunrun

We really appreciate you sharing this, Christopher! Thank you for your recommendations and for being part of our Sunrun family!

Apr. 7th, 2026

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Verified Customer

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Randy Ogg

I was just checking out what solar was all about

3 months ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family!

Apr. 10th, 2026

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Verified Customer

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Maria Soto

My electricity bill was half of the regular bill yearly

3 months ago

Reply from Sunrun

Thanks for your review, Maria! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Apr. 10th, 2026

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Verified Customer

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Thelma Prichard

Easy to deal with, everything I needed was taken care of

3 months ago

Reply from Sunrun

Your review brightened our day, Thelma! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Apr. 10th, 2026

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Verified Customer

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Sandie Mcdown

They are very knowledgeable and friendly

3 months ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family!

Apr. 10th, 2026

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Verified Customer

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Ron Wilson Wilson

Sunrun is very efficient in what they say and do

3 months ago

Reply from Sunrun

Ron, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!

Apr. 10th, 2026

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Verified Customer

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Robert Enriquez

Honest Good Service! Megan is always helpful!

3 months ago

Reply from Sunrun

Your review brightened our day, Robert! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Apr. 10th, 2026

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Verified Customer

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Cynthia Gavin

So easy to work with surrounding! Great company 👌

3 months ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family!

Apr. 10th, 2026

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Verified Customer

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Tyrone stith

I had a amazing experience working with them

3 months ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family!

Apr. 10th, 2026

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Verified Customer

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Priscilla Thomas

Great customer service and helpful employees.

3 months ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family, Priscilla!

Apr. 10th, 2026

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Verified Customer

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Clyde Dalbec

Very professional in every way. Great product

3 months ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family!

Apr. 10th, 2026

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Verified Customer

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James Carmenatty

I’ve been satisfied with Sunrun for many years now.

3 months ago

Reply from Sunrun

That's awesome to hear, James! We appreciate you being a loyal customer for so many years. Thanks so much for sharing!

Apr. 9th, 2026

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Verified Customer

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Mohamad Faraj

The staff and representatives are great to work with.

3 months ago

Reply from Sunrun

Thank you for your feedback, Mohamad! We're happy to hear our team was great to work with. We appreciate your support!

Mar. 24th, 2026

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Jonny W

My solar panels are great! They have the guard around them so pigeons don't stay around. The installation process went well. Every month all I have to pay is the sunrun bill and some monthly connection fee for my local energy company. I'm not happy with the local company, but I'm happy with sunrun, as it is much cheaper than if I were to rely solely upon my local electric company

1 year ago

Reply from Sunrun

Thanks for your review, Jonny! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Jan. 7th, 2025

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ned pendleton

The work was done quickly and efficiently, with no disruption or inconvenience to me or the neighborhood. The workers were kind and ready and willing to answer any questions I had, and I had a lot. I was really impressed by their skill and adherence to safety. As the moto of Heavy Attack Squadron Six, (U.S.Navy) I was in) "CELERITAS CUM ACCURATE", (Speed with accuracy).

1 year ago

Reply from Sunrun

Thanks for your review, Ned! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Nov. 26th, 2024

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JUN LLEMIT

So quick installation. We were amazed on how quickly our installation and res So quick installation. We were amazed on how quickly our installation and response was from Sunrun, our representative did an excellent job responding and answering all of our questions and concerns. We will definitely recommend Sunrun and our representative Gary K did an excellent job from start to finish, he is so kind and respectful, when you call he is responding and answering all of our questions and concerns. We will definitely recommend Sunrun and our representative to our friends and family.

1 year ago

Reply from Sunrun

We're delighted to hear that your representative, Gary, was a huge help with learning more about going solar and was able to answer any questions you had. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thank you for sharing, Jun!

Nov. 8th, 2024

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Jeff

I have nothing but good things to say about this company. They are a quality, professional organization that left me feeling like I did the right thing by choosing solar power. They are always available for any questions or concerns you have during the process and they basically do everything for you. I would choose no other company to do my solar power.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Jeff! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Oct. 31st, 2024

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harry g steck

we had a very good working relationship with nick rockhold and several of his team.we started with our personal home. than our daughters home than our granddaughters and grandsons home than a duples rental home and a single family rental.have sent names of several other people. some of them have started with their homes. we have the 25 year lease on all of ours

1 year ago

Reply from Sunrun

We're delighted to hear that your representative, Nick, made such a meaningful impact on your solar journey. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thank you, Harry!

Sep. 4th, 2024

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Verified Customer

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Jonathan Zwang

We have had our solar system for almost 2 years now. When we sized it we wanted to have some additional capacity for a heat pump. Our thinking was we could cut our oil bill for heating in the winter and save on cooling costs as well. It turns out we saved a lot this winter. Our oil usage was cut by mor the 50%. Solar is the way to go. Sunrun delivered more then was expected.

2 years ago

Reply from Sunrun

Thanks for your review, Jonathan! We're so happy to hear that you're saving money and cutting oil usage with solar power. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Jul. 9th, 2024

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Verified Customer

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Jason Rickerd

The service is great. In the summer of 2022 my electric bill jumped from $150's to almost $500 with Ameren. I immediately started looking into solar. After originally talking with a different company, what they offered was no where even close to matching the power I was using. So Sunrun looked at that plan and came back with a much better plan. My Next Ameren bill is $10 per the notification. I am making so much power even running my AC at 68° that my gas portion of my bill has also disappeared!

2 years ago Edited June 28, 2024

Reply from Sunrun

We're absolutely thrilled to hear about your positive experience, and to hear that going solar is keeping your electric bill low, Jason! Your feedback means the world to us, and we genuinely appreciate you taking the time to share it. Thank you for being such an integral part of our solar community.

Jun. 29th, 2024

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Chad Omori

I was skeptical at first with some of the negative customer service reviews. But I have to say this was one of the best decisions I’ve made honestly, I pay less for electric and will continue to do so over the next 20 years plus, I got a battery bonus Rebate card of over $4000, I have a Tesla back up battery to power through any electrical outage and at zero cost whatsoever. My equipment has been running for almost a year with no issues and my electric bill from my power company has been in the negative for over six months. I can’t be happier.

2 years ago

Reply from Sunrun

Thanks for your review, Chad! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Jun. 18th, 2024

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Moriah Curran

Customer service is great ! Very helpful, Juan walked me through every step of obtaining solar, the entire NV energy process, along with my project manager. They made the leasing and installation of solar very easy. The installers were kind, courteous and very helpful the day of the installation. I would recommend Sunrun for all of your solar needs !

2 years ago

Reply from Sunrun

Moriah, we truly appreciate you taking the time to share your positive experience with others. We are delighted to hear that Juan was there to help you every step of the way and was able to explain everything in detail. Thank you for helping us create a planet run by the sun. Thanks!

Jun. 12th, 2024

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