Sunrun: Read 3,556 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Ahronya Merced, CA

Fantastic customer service. Workmanship was excellent. Installers were thorough. We love our solar system.

7 years ago

Reply from Sunrun

Thank you for your review Ahronya! We are so happy to hear of your great experience with Sunrun and your installation! It sounds like we did a great job at keeping up great communication. Congrats on going solar!

Sep. 7th, 2018

check_circle

Verified Customer

star star star_border star_border star_border

Jill Williams

The communication process you they have is awful. I apparently had a system issue and not once of many trips out to my house (based on what they said) did I ever get a phone call or follow up to the problem.

7 years ago

Reply from Sunrun

Thank you for reaching out to us, Jill W. We certainly hate to hear this. We want to help with your situation and initiate our goal of providing a positive customer experience. Please private message me your contact information.

Sep. 7th, 2018

check_circle

Verified Customer

star star star star star_border

Li San Jose, CA

The people coming over to install were very knowledgeable and responsible. They were kind, patient, and friendly with us.

7 years ago

Reply from Sunrun

Hello Li. We pride ourselves on knowing our Consultants deliver a great experience when providing information about Sunrun. This is fantastic. Let's create a planet run by the Sun!

Aug. 24th, 2018

check_circle

Verified Customer

star star star star star

Julie Hathaway

Nice and friendly reps in and out of the office. So far no problems with my solar panels or billing.

7 years ago

Reply from Sunrun

Thank you, Julie! Reading your review made our day, thank you for the amazing advocacy! You are helping create a planet run by the sun and are having the environment as well. Power Forward.

May. 15th, 2018

check_circle

Verified Customer

star star star star_border star_border

Paul

I now have a pigeon problem thanks to having solar panels. I am not the only person who experienced this. SunRun should have been upfront about this issue.

7 years ago

Reply from Sunrun

This is not the Sunrun norm, and we would love an opportunity to review what went wrong here so that we may provide the necessary feedback to our team. Please private message us your contact information.

May. 10th, 2018

check_circle

Verified Customer

star star star star star_border

Steve

Great system. Good administrative team. Great installers. Terrible app and system performance tools. Excellent sales rep.

7 years ago

Reply from Sunrun

Hello Steve, thank you for taking the time to leave a review. We appreciate you sharing your experience. Thank you for the app feedback, there is always room for improvement I will share the information with our app engineers. Welcome to the Sunrun family, power forward!

May. 10th, 2018

check_circle

Verified Customer

star star star star star

Melissa Ainsworth

Very transparent. They did everything they said they would and on schedule with constant communication

7 years ago

Reply from Sunrun

That's what we love to hear, Melissa! We aim to provide the best customer experience and are constantly working to make the transition to solar hassle free.

May. 4th, 2018

check_circle

Verified Customer

star star star star_border star_border

Tom Simi Valley, CA

Only 2 occasions to call. One was great and handled...the second, we never heard back from them. Equipment seems to be ok but based on experience, customer service is 50/50.

7 years ago

Reply from Sunrun

Hello Tom. We aim to provide the best customer experience and are constantly working o improve. We are sorry to hear we did not get back to you in regards to your concern. We will be more than happy to turn this around, please private message me your contact information. We would like to address any questions you may have.

May. 4th, 2018

check_circle

Verified Customer

star star star star star

BNJ Lakeside, CA

everything SunRun does is top notch Starting from customer service to installation and even a transfer.

7 years ago

Reply from Sunrun

Thanks for making our day BNJ! Providing a one-of-a-kind and hassle-free customer experience is what we strive for!

May. 4th, 2018

check_circle

Verified Customer

star star star star star

Mo Men San Gabriel, CA

Because there customer service is very good and I have a credit with the Edison Company, just like Mo told us we would.

7 years ago

Reply from Sunrun

This is wonderful to hear, Mo! Providing the best customer experience is our aim, and it all starts by doing the simple things. So glad to have you as a customer. Thanks for helping us create a planet run by the sun! Power Forward!

May. 4th, 2018

check_circle

Verified Customer

star star star star star

Stephanie E. Long Beach, CA

Excellent service. Very thorough and explained every step of the process. Fast installation and clean.

7 years ago

Reply from Sunrun

That's what we love to hear, Stephanie! Providing the best customer experience is key when our mission is to create a planet run by the sun.

May. 4th, 2018

check_circle

Verified Customer

star star star star star

Luke Caldwell

Professional attitude, courteous, kept me informed regarding progress, good to work with. Latest electric bill $10.02!!

7 years ago

Reply from Sunrun

This is wonderful to hear, Luke! Providing the best customer experience is our aim, and it all starts by doing the simple things. So glad to have you as a customer. Thanks for helping us create a planet run by the sun! Power Forward!

Apr. 17th, 2018

check_circle

Verified Customer

star star star star star

kelly mellin

we were very impressed wth them, they answered all question and kept in contact with us thru the entire process

7 years ago

Reply from Sunrun

That's what we love to hear, we aim to provide the best customer experience. So thrilled you're now a new member of our Sunrun family!

Apr. 12th, 2018

check_circle

Verified Customer

star star star star star_border

Kaidely

Everything went smoothly and fast too! Project coordinator had to be nudged every few days to expedite things up, but he always followed through.

7 years ago

Reply from Sunrun

Thanks! After all, making the switch to solar simple for you, and full of savings, is our aim! It's why we're known for processing the fastest system installations and giving the best customer service.

Apr. 12th, 2018

check_circle

Verified Customer

star star star star star_border

Glenn Hagemann

they were good at explaining the monitay value, the installation, and set-up. The only is after the installation the salesman can't be found.

7 years ago

Reply from Sunrun

You’re the best, Glenn H. Thank you again for sharing such a positive experience. It means the world to us.

Apr. 11th, 2018

check_circle

Verified Customer

star star star star star

Ellen Dickson Anderson, SC

I was interested in solar because I wanted to save some money. The customer service rep was excellent, very courteous.

7 years ago

Reply from Sunrun

Thank you so much for sharing your experience Ellen D! We are thrilled that our installation team was able to complete the job to your satisfaction! Thanks for joining us in our mission to create a planet run by the sun.

Apr. 5th, 2018

check_circle

Verified Customer

star star star star star_border

Marvin Shingler Surprise, AZ

We are very happy with Sunrun. Our experience with them was very positive and we're not interested in looking for anything else.

7 years ago

Reply from Sunrun

Providing the best customer experience is key when our mission is to create a planet run by the sun. Thanks for sharing your story! We are thrilled to welcome you to the Sunrun Family!

Apr. 5th, 2018

check_circle

Verified Customer

star star star star star

Shack Walker

Two of my neighbors recommended this to me. The salesman that came out was very nice so I signed up.

7 years ago

Reply from Sunrun

We love hearing stories like yours! After all, providing a one-of-a-kind customer experience that fits in with your expectations is what we strive for. So thrilled you're a part of our grand mission in creating a planet run by the sun! Power

Apr. 5th, 2018

star star_border star_border star_border star_border

Craig Clement

Sunrun installed my system of 18 panels in October 2022. upon installation and signing the contract, they guaranteed me 9600 KWH right now. My system is only producing 80% of that when I go back in and talk to him and ask him to be able to look at it they’ve confirmed that one of my panels on my east side of my house does not get any sun and they’re confirming that it doesn’t get the full sun that it was supposed to have gotten!! Upon working on this for at least 5 to 6 months trying to figure out what was wrong or what they could do for it. The best they could come up with was since I’ve paid for my system that it was my system. It was my problem. They’re not living up to what their contract said that they were going to live up to, and I think that Sunrun misrepresented themselves And took me and it should be taken and put into a legal case in hiring an attorney which I’ve been advised to do just be careful of working with this company. this company no longer works in Arizona and I can understand why they were lucky that Costco had them in their store. Otherwise I would’ve never ever ever signed up with him very disappointed in this company 29,000 out the door.!!!!!!!

11 months ago

Reply from Sunrun

Hi Craig, if you own the system, there isn't a warranty with us. You can look into having someone move the panels so it gets more sun. If you need additional help please feel free to reach out to us at resolutions@sunrun.com

Dec. 9th, 2024

star star_border star_border star_border star_border

Nbatistelli

After my original review, Sunrun’s Escalations Team reached out, promising to look into my concerns. Weeks later, they have failed to take any meaningful action. Since then, I have connected with at least eight other customers who were all deceived by the same Sunrun salesperson, Luis “Louie” G. This is not an isolated issue—every single one of us was misled by Louie, who falsely promised low rates, lied about contract terms, and used high-pressure tactics to push sales. Sunrun promised me that my system would be pay-per-use at $0.27/kWh, but the contract I was given—after installation—locks me into a flat-rate bill with annual price increases. Additionally, they installed battery storage in a non-approved location on my bedroom wall, despite my objections. When I told the installers to stop, I was pressured into accepting the installation in exchange for $1,000, with the false promise that the system could be moved later. Now that I have tried to get it relocated, Sunrun refuses to take responsibility. Despite having clear evidence of fraud, Sunrun refuses to honor its promises, adjust contracts, or remove systems that were falsely sold. Their sales representatives lied about pricing, misrepresented the billing structure, and pressured customers into confirming contracts they never even saw. At this point, we are: • Filing legal action against Sunrun • Submitting formal complaints with the CPUC, CSLB, FTC, BBB, and IRS • Gathering additional victims who were also misled by Louie If you were also deceived by Luis “Louie” G or any other Sunrun representative, email us at sunrunvictims@gmail.com. We are organizing a legal case and gathering more individuals for action. Sunrun needs to be held accountable for its deceptive business practices. If you are considering going solar, do not trust their salespeople without reviewing every detail in writing with legal counsel. This version is strong, factual, and clearly lays out the fraud. It also invites other victims to come forward, which can strengthen legal action.

11 months ago Edited February 27, 2025

Reply from Sunrun

Thank you for reaching out to us. We are so sorry for not resolving your concerns and for providing you with a negative solar experience. We have located your account and escalated your concerns to our Escalation Team. An Expert will contact you as soon as possible to assist you. Thank you !

Dec. 7th, 2024

star star star star star

Queeeen Q

Sunrun solar has surpassed my expectations of customer service and service itself. I never thought my monthly estimated $200 electricity bill would now be averaging around $17 monthly.

1 year ago

Reply from Sunrun

Thanks for your review, Queeeen Q! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Nov. 13th, 2024

star star star star star

Pat Louie Rowland Heights, CA

My experience with Sunrun was great. The process was very smooth and each person I worked with was professional and very customer-focused. Wonderful team. I would recommend to others.

1 year ago

Reply from Sunrun

Thank you so much for your kind words, Pat! We’re delighted to hear that your experience with Sunrun was seamless and satisfying. Thank you!

Oct. 31st, 2024

star star star star star

Melo Reola Waianae, HI

Easiest decision to make because of high cost of electricity rates rising every year in Hawaii, I had to find a better and cleaner solution to offset my electricity bill. Great experience thanks for your service.

1 year ago

Reply from Sunrun

We're so happy to hear that you're saving money with solar, Melo! Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Oct. 25th, 2024

star star star star star

Nachatar Sahota

The system is working excellent. We are enjoying the power from the system since last three years now. It's saving us thousands of dollars. No power lost during the Helene hurricane. Just amazing system.

1 year ago

Reply from Sunrun

Thanks for your review, Nachatar! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Oct. 3rd, 2024

star star star star star

Khirvi Rigunay Antioch, CA

They are very diligent and efficient. They are knowledgeable and respectful of my property. They will communicate every detail of the stages of installing my solar to city inspection.

1 year ago

Reply from Sunrun

Thanks for your review, Khirvi! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Sep. 24th, 2024

star star star star star

David Barraza

Tami and her team have been great to work with. The process has been very easy to follow and has moved quickly. I’ve been informed of every step that is taken and I’m looking forward to getting my system up and running.

1 year ago

Reply from Sunrun

Thank you for sharing your feedback, David! We are thrilled to hear that your representative Tami was attentive and was able to help answer your questions. Thanks for helping us create a planet run by the sun!

Aug. 9th, 2024

check_circle

Verified Customer

star star star star star

Robert Wonsley

Great support. Survice Representative, Phillip K., explained solar Panel installation and electricity cost savings thoroughly. He stops by my house frequently to check my satisfaction and answer questions.

1 year ago

Reply from Sunrun

Robert, your feedback is greatly appreciated! We’re delighted to learn that Phillip, your representative, provided attentive assistance and was able to help answer any questions you had. Thank you so much for sharing your experience with others.

Aug. 6th, 2024

star star star star star

Daniel Gaestel

My agent was personable and very knowledgeable. He made sure I understood everything we spoke about, and even though he couldn’t make the sale because my roof was too small he made the visit enjoyable.

1 year ago

Reply from Sunrun

Your review brightened our day, Daniel! Thanks for taking the time to share your experience!

Aug. 5th, 2024

star star star star star

Desmond Cobb

Great introduction to solar and it was a very educational experience, staff provided a super informative explanation of the solar program and answered questions honestly without gimmicks.

1 year ago

Reply from Sunrun

This is awesome, Desmond! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thank you for considering us as your solar provider!

Jul. 31st, 2024

check_circle

Verified Customer

star star star star star

Joseph

Sunrun makes it easy, fast, and affordable. Cut to the chase and work around your schedule is the way to make someone smile. After 3 years, an upgrade to more panels is the way to go!

1 year ago

Reply from Sunrun

Thanks for your review, Joseph! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jul. 31st, 2024

star star star_border star_border star_border

Wanda Gonzalez

I was not informed that I had options for the panels I was only given lease choice. I was told I can have them removed anytime , I called and was told to ready contract. I had 4 trees that were blocking panels in morning hours I showed proof and did not get help only if I would recommend client and installed was offered 1000. I paid 4500 got the tree removed and now I was producing almost double. I was told I was getting what I was supposed to. Yet still getting bills everymonth light company. Regret putting these on my new roof that I paid for.I was not informed that I had options for the panels I was only given lease choice. I was told I can have them removed anytime , I called and was told to ready contract. I had 4 trees that were blocking panels in morning hours I showed proof and did not get help only if I would recommend client and installed was offered 1000. I paid 4500 got the tree removed and now I was producing almost double. I was told I was getting what I was supposed to. Yet still getting bills everymonth light company. Regret putting these on my new roof that I paid for.

1 year ago

Reply from Sunrun

Wanda, we truly appreciate you bringing this to our attention. We are so sorry to hear that you are still having higher than expected bills, and our team would be happy to take a closer look at your system for you. Please be on the lookout for a private message from our team requesting your service address. Once we verify your account we will assign a designated Expert to help you further. Thanks!

Jul. 13th, 2024

check_circle

Verified Customer

star star star star star_border

Anthony Simms

I like the way customer service is I like that my bill is at a certain rate all the time every month I like when I have a problem I have no problem getting answer. I like how the whole process was set up if anybody ask about my panels, I would share that information and try my best to convince them that is the way of the future.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Anthony! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jun. 29th, 2024

check_circle

Verified Customer

star star star star star

Patty Woody

I have been with sunrun for over 6 years. From the representatives to installers , customer service is great. Always keeping you up to date on your status from the beginning to the end. 😁

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Patty! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jun. 22nd, 2024

star star star star star

Glenn Guinita

The best customer service! They worked around my schedule for the install. Got the job done fast and clean! Luxur Install team were pros! Very happy with my solar highly recommended.

1 year ago

Reply from Sunrun

We are happy to hear that the Installation was quick and that everything ran smoothly, Glenn! We appreciate you taking the time to share your experience during this process. Thanks!

Jun. 8th, 2024

star star star star_border star_border

kevin ehlers

Think twice about sunrun . They didn’t install the panels flat on the roof . This causes a major problem with pigeons. Two of my grandchildren have gotten very ill from the feces that falls off of my roof. I have contacted them about this problem and their solution is for me to pay to have them come out and put critter guard At my expense. My suggestion is to find another company that’s responsible for their products and quit putting that expense onto the customer.

1 year ago

Reply from Sunrun

We appreciate you reaching out to us, Kevin. We are so sorry to hear that you are having an issue with pigeons on your panels and our team would like to help find a resolution for you. In order for us to best assist you, please send an email to resolutions@sunrun.com with your service address so we can confirm your account and help you further. Thank you!

May. 22nd, 2024

check_circle

Verified Customer

star star star star star

Rich Green

The professionalism that everyone showed me and the attention to detail from the beginning to the end they were always there to answer my questions and support me one of the best companies I have ever dealt with..🥳

1 year ago

Reply from Sunrun

This is awesome, Rich! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for choosing us!

May. 1st, 2024

check_circle

Verified Customer

star star star star star

Peter Koedyk

My panels are producing what they said they would produce. My electric bill is now about $12 a month! Sunrun delivered on it's promise and a year in, everything is working like it should.

1 year ago

Reply from Sunrun

Thanks for your review, Peter! We're so happy to hear that you're saving money with solar power. Our goal is to make solar power an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

May. 1st, 2024

star star star star star

Lancer Kind

All the details are thought about, planned, and explained well in advance. This company really knows what they are doing. They have done a great job getting my family and EV nearly off the grid.

1 year ago

Reply from Sunrun

This is awesome, Lancer! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 1st, 2024

check_circle

Verified Customer

star star star star star

selma carballo

Explained throughout what would be expected during installation and ongoing process! Have great customer service that will follow up on whole process and if one has any question are readily available.

1 year ago

Reply from Sunrun

This is awesome, Selma! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 1st, 2024

star star star star star

Michael Laflamboise

There is nothing really that I did not dislike about sunrun if I have a problem or something they'll probably be on it before I notice it other than that I was very happy with the talking to the people

1 year ago Edited May 9, 2024

Reply from Sunrun

We're so happy to hear this, Michael! Thank you for sharing your feedback and being part of the Sunrun family!

May. 1st, 2024

check_circle

Verified Customer

star star star star star

richard gerweck

It is incredibly simple and very comforting to watch the energy production in real time on the Sunrun website and especially when my system produces enough kWh to sell back to the grid.

1 year ago

Reply from Sunrun

Thanks for your review, Richard! We're so delighted to hear that you're enjoying the app and saving money with solar. We hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

May. 1st, 2024

check_circle

Verified Customer

star star star star star

Don Brown

All the contract guarantees were met. I never had an issue during the installation process. The work was done in a timely manner without any issues. A great job by an awesome company.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Don! We really appreciate you taking the time to share your feedback and are happy to hear that the entire process went smoothly for you! Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 1st, 2024

check_circle

Verified Customer

star star star star star

Gary Schloss

We just had our 2nd SunRun System installed on our home. 8 additional panels, inverter and 2 Tesla Powerwall Batteries. From start to completion of the install the project was a dream.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Gary! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Apr. 30th, 2024

star star star star star

Andrew Fauver

Very clear explanation of plans and how they work, only took a few weeks from signing till start-up date, install only took one morning, and I’m able to access my energy production info in their app.

1 year ago

Reply from Sunrun

Thanks for your review, Andrew! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Apr. 8th, 2024

star star star star star

Dan Redwood City, CA

SunRun presented a plan, keep within the agreed upon pricing, installed the system efficiently and followed up with system use and understanding the billing post-system activation.

1 year ago

Reply from Sunrun

Thanks for your review, Dan! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Jan. 25th, 2024

star star star star star

brett white Cambridge, MA

I like how we know how much our electric bill is every month as we lease the panels. If we use more than the panels make it’s only a little bit more in the hot summer months

1 year ago

Reply from Sunrun

Thanks for your review, Brett! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jan. 25th, 2024

star star star star star

Arthur Glazer

What I am most impressed with is that all the was promised, planned and documented actually happened without any glitches or excuse's. A year into it we find the system working perfectly.

1 year ago

Reply from Sunrun

Thanks for your review, Arthur! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jan. 10th, 2024

star star star star star

Lana Younker

Matthew and his staff of installers were great to work with. They answered all our questions and helped us set up a super app that keeps us updated on our storage as well as usage.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Lana! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jan. 2nd, 2024

check_circle

Verified Customer

star star star star star

Ashley Peterson

The SunRun team that I worked with was very friendly and easy to work with. They communicated clearly and were easily accessible for any sort of questions related to the entire process, which was appreciated!

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Ashley! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Dec. 20th, 2023

star star star star star

Ed Rothschild Vernon Hills, IL

The installation went smoothly and the system has worked perfectly for more than three years now. The cost was more than offset by the huge drop in monthly electric bills, from $250-350 a month to less than $20

2 years ago

Reply from Sunrun

Thanks for your review, Ed! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Dec. 4th, 2023

Sunrun Reviews