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Sunrun Reviews

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9.9

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Dylan Murphy Columbia, SC

Poor customer service, still waiting on a response to a message I sent a week ago, which was a reminder after already waiting a week on my previous message.

6 years ago

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Reply from Sunrun

Thanks for bringing this to our attention, Dylan M. We hate to hear your service was not what you expected. We would like to take this opportunity to help clarify any questions you have.

Sep. 4th, 2018

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Debra Rankin North Augusta, SC

The nicest people wonderful company love the ease of the installation and the web site

6 years ago

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Reply from Sunrun

We are delighted to know you had a wonderful customer experience and you are satisfied with your solar system. Welcome to the Sunrun family. Thank you for helping us create a planet run by the sun!

Sep. 7th, 2018

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Barbara

They were customer focused, friendly & answerered any questions that came up, promptly

6 years ago

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Reply from Sunrun

Thank you for sharing your story, Barbara! We are so pleased to hear that you had a positive experience with our customer care team. Our goal, as a company is to be customer obsessed. We are so excited to welcome you to the Sunrun family.

May. 22nd, 2018

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H.A Chula Vista, CA

Everyone was great to work with, friendly, and helpful. They got it installed and running and we're good to go.

6 years ago

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Reply from Sunrun

When you're happy, we're happy. We love that you learned about us from other happy customers! Thanks for helping us create a planet run by the sun! #savewiththesun

May. 14th, 2018

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Bunny Hall Wickenburg, AZ

Everything was front up, they are on top of everything and I am extremely happy.

6 years ago

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Reply from Sunrun

Thanks for making our day, Bunny H.! We aim to be the only choice when going solar by providing a one-of-a-kind and hassle-free customer experience!

May. 14th, 2018

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Ron and Cathy Adams

Great people working for SunRun - able to answer all questions. If not, will find out

6 years ago

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Reply from Sunrun

Hello, Ron and Cathy A. We appreciate the review and are very pleased to hear all your questions were answered. If you have any additional questions feel free to contact us! Power Forward!

May. 10th, 2018

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Fabio

It provides all the energy I need. I would to recommend that we get a monthly report of energy production

6 years ago

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Reply from Sunrun

That's what we love to hear, Fabio! We aim to provide the best customer experience, and are constantly working to take care of our customers! Thank you for taking the time to leave this wonderful review.

May. 4th, 2018

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Doug Chester Cornville, AZ

Everything works just as promised and I have had no electricity bill for 5 years.

6 years ago

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Reply from Sunrun

Thank you so much for sharing your experience, Doug. We sincerely appreciate your support, it means a lot as a growing company.

May. 4th, 2018

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PC

Like the customer service and service they provide. We had it now for about 7 years and have been satisfied. Thank you

6 years ago

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Reply from Sunrun

That's what we love to hear, P.C! We aim to provide the best customer experience thank you for taking the time to share your story! We love that throughout the 7 years you are happy and satisfied.

Apr. 17th, 2018

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r.m.

leasing solar gets this rating. I know that solar companies learned how to make money off consumers.

6 years ago

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Reply from Sunrun

Thank you so much for sharing your experience R.M. We also provide the options of pre-paying for the energy the system produces. If you are leasing you will also have the option to purchase the system after your 5th year anniversary. Setting the standard in outstanding service is something we (seriously) obsess over!

Apr. 16th, 2018

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Coach K

Pricing. Professionalism. Innovation. Ease of use. Great communication. Backed by Costco

6 years ago

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Reply from Sunrun

Hello Coach K. Thank you for sharing your experience, quality and reliability are major values we uphold, so exceeding your expectations is possible. We are grateful for your review!

Apr. 16th, 2018

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Rtslas

Did what they said, and all work completed on time. Workman were polite an efficient.

6 years ago

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Reply from Sunrun

Thank you for taking the time to share your feedback! It's awesome to learn, you've enjoyed your experience with Sunrun and that the overall initial process was a success! Power forward.

Apr. 13th, 2018

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stan

have never needed service ,on time install,no electric bills , best deal out there

6 years ago

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Reply from Sunrun

Thanks for sharing your wonderful story! Our drive is to make solar hassle-free by being attentive and focusing on each individual customer's experience!

Apr. 13th, 2018

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KerriB

They've been attentive, professional and friendly. I would recommend working with them.

6 years ago

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Reply from Sunrun

Thanks for making our day, Kerri B! We aim to be the only choice when going solar by providing a one-of-a-kind and hassle-free customer experience! That means, getting the right answers to all of your questions, quickly activating your system, and meeting your unique savings needs! We're so thrilled to officially welcome you to the Sunrun family!

Apr. 13th, 2018

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Richard Abbey

They were efficient and neat, came when they said they would, explained everything very well.

6 years ago

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Reply from Sunrun

That's what we love to hear, Richard A ! We aim to provide the best customer experience, and are constantly working to cut down our installation process time. So thrilled you're now a new member of our Sunrun family!

Apr. 13th, 2018

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AmyI

This was literally the easiest install on any system we've ever had put into/onto our home.

6 years ago

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Reply from Sunrun

So thrilled you're a part of our Sunrun family! Thanks for helping us create a planet run by the sun! Power Forward! #savewiththesun

Apr. 12th, 2018

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Mariana Garcia

Keept in touch always and easy to use. Answered all questions and fast service.

6 years ago

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Reply from Sunrun

Thanks for sharing your story we enjoyed reading your review. Please let us know how things are going throughout the process, we would love to hear back from you. If you are satisfied with everything and know someone else who could benefit from going solar with Sunrun, make sure to take advantage of our referral program by visiting R

Apr. 11th, 2018

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Positive news.

It keeps me informed on our solar production which is a key factor for signing up.

6 years ago

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Reply from Sunrun

Thank you so much for the awesome feedback! We love hearing from our customers, it is very important

Apr. 11th, 2018

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Mark Hardy

Value for money, ease of installation and the people we worked with during the process.

6 years ago

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Reply from Sunrun

That's what we love to hear, Mark! Providing the best customer experience is key when our mission is to create a planet run by the sun. Thanks for sharing your story! We are thrilled to welcome you to the Sunrun Family!

Apr. 10th, 2018

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John Coan Roebuck, SC

The representative that I talked to before I got it was nice. I have it installed but I want a cheaper rate.

6 years ago

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Reply from Sunrun

Thanks! After all, making the switch to solar simple for you, and full of savings, is our aim! It's why, we're known for processing the fastest system installations, and giving the best customer service. So thrilled you're a part of our Sunrun family! Thanks for helping us create a planet run by the sun! Power Forward! #savewiththesun

Apr. 5th, 2018

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Mike Sullivan Phoenix, AZ

I contacted multiple companies and settled on them because of the price. They are great.

6 years ago

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Reply from Sunrun

We sincerely appreciate your support. We are thrilled that our installation team was able to complete the job to your satisfaction! Thanks for joining us in our mission to create a planet run by the sun.

Apr. 5th, 2018

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Steve Gist

Not service no follow thurno completing of task worst ever service

2 weeks ago

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Reply from Sunrun

Steve, we’re genuinely apologetic for the difficulties you’ve faced. We’re here to support you, and we invite you to share more details with us. If you could send us a message containing your service address and a brief summary of the issues you’re dealing with to resolutions@sunrun.com, we’d be grateful. Once we have a better idea of what you are having issues with, we can personally assign an Expert to your case that can help. Thanks!

Dec. 3rd, 2024

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David Russell

Sunrun removed the meter from our home in June of 2022. Permanently disabling the system which WAS providing power. It is now March 20, 2024, and the panels have been removed. Sunrun has been billing us the whole time. We are due reimbursement for the power we had to buy over the last 2 years. Nothing but a runaround from Sunrun. They have lied about the progress on a replacement system to the Attorney General of CA, whom we contacted, We are considering suing Sunrun, and probably will do so.

9 months ago

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Reply from Sunrun

Hello David, thank you for reaching out and letting us know. Our team would be more than happy to look into possible reimbursement for the time your system was down. In order for us to best assist you, we will be sending you a private message requesting additional account information. Once we verify your account we will assign an Escalation Expert to help you further. Thanks!

Mar. 22nd, 2024

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MICHAEL LUONG

I should have done more research before I signed contract with Sunrun company. Before the installation they promised you everything, after everything is finalized and it's ready to operate, they will ignore you. I have called, text and emails to them and several different people from Sunrun and non of them replied. Avoid this company and do research before you even thinking of calling them.

9 months ago

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Reply from Sunrun

Hello Michael,

My name is Aulana, and I am part of the Social Media team here at Sunrun. I'm following up with you regarding the review you provided, we definitely want to turn your experience around. In order to look into this further, can you please provide me with your service address?

Thank You,
Aulana

Mar. 15th, 2024

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AMZ Denver, CO

Great at keeping me up to date on the installation process. Took longer than expected but not excessively so. Sunrun has been very responsive to my inquiries when needed.

9 months ago

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Reply from Sunrun

Thank you for your review, AMZ! We're so happy to hear that you had a good experience with us and welcome to Sunrun family!

Feb. 28th, 2024

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Santhosh Balli

Poor service No concern for customer Technically inefficient systems Mis-use of personal banking information on file. Charges credit card for high $$ without notice that customer has no clue about Takes months to revert back on a case. They just keep transferring calls from one team to other. Customer reps have no knowledge Concerned to mint money

10 months ago

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Reply from Sunrun

Hello, Santhosh, thank you for taking the time to reach out to us. We are so sorry to hear that you are not satisfied with the services provided, and for that, we sincerely apologize. We've located your account and have assigned an Escalation Expert who will review your account and reach out to you as soon as possible to assist you further. If you have any questions in the meantime, please feel free to email us at resolutions@sunrun.com. Thanks!

Feb. 16th, 2024

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Mike Campbell Milton, VT

If I had it to do all over again I would in a heart beat! Very professional, friendly, and competent staff from top to bottom.

10 months ago

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Reply from Sunrun

We're thrilled you had a good experience, Mike! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jan. 30th, 2024

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Alice Perlman Sebastopol, CA

I had a $40k system installed in 2021 and all went well until July 2023 when the system failed. I was not informed of this until I got the trueup from PGE with my bill of $3000.00, I finally called them to learn that the system failed in July. My app only told me that it had an error in loading. Why didn't anyone call me, text me, come out and fix the problem. I called in December and they had no appointments until Jan 8, 2024. This is terrible service, terrible app, and if I could return the whole system I would do that. Alice p

11 months ago

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Reply from Sunrun

Hi Alice, thank you for bringing this to our attention. We appreciate you taking the time to reach out to us. Typically monthly savings will vary depending on your usage patterns. No need to worry, our team is here to help you maximize on those savings. We've assigned an Escalation Expert who will review your account and reach out to you as soon as possible to assist you further. They can take a few business days to review your account, so please don't hesitate to send us a private message if you have any questions in the meantime. We look forward to turning this situation around, thanks!

Jan. 10th, 2024

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Karen M Woonsocket, RI

Solar is the best you can do for your electricity. We chose Sunrun they are the best for getting the job done quickly and professionally

11 months ago

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Reply from Sunrun

We're thrilled you had a good experience, Karen! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Dec. 30th, 2023

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Nat Hayes

This company deserves ZERO stars. I have been trying to reach someone regarding removal of the panels so that my roofer can install a new roof. NO ONE has called or emailed me back despite multiple attempts (more than 10 times) to get this service scheduled. This has been going on for several weeks. I have NEVER experienced such POOR customer service in my life. Sunrun apparently just wants to collect its monthly fees and is absolutely not interested in providing any customer services whatsoever. It is obvious that money and profits are the only thing Sunrun cares about. It is mind blowing how little they regard they hold for their customers. It is equally stunning how such a pathetic company was able to become the country's largest residential solar company. I'm certain there are many third-world companies worldwide that are providing infinitely better service than Sunrun. NO ONE COULD POSSIBLY BE WORSE. There is a very good reason why Sunrun consistently gets abysmal ratings on multiple consumer rating sites. Any 5-star reviews are highly suspect and are likely posted by company employees. I am completely regretting ever having heard of Sunrun and urge anyone considering signing up for Sunrun to AVOID SUNRUN LIKE THE PLAGUE. You'll thank me later. Trust me.

5 months ago

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Reply from Sunrun

We are so sorry to hear that you are having a difficult time scheduling an appointment to remove your panels, Nat. Our team would be happy to look into this and help schedule an appointment for you. In order for us to best assist you, we will be sending you a private message requesting additional account information. Thank you!

Jun. 29th, 2024

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Stephanie T

Buyers Beware! Right from the start there were problems. Not minor glitches either, but major discrepancies with what we were told by the sales person and what actually happened. The sales person initially stated it would only take a 7-10 days for installation to be scheduled and completed. However, it was well over 4 months before installation was completed. During the initial consultation, the sales person told us to submit 3 months of our previous electric bills and claimed he padded our regular usage by 1.5 times what our usage history demonstrated. He boasted this would be a huge cost savings, which we were happy to hear, being retirees and living on a fixed income. The sales person explained that as long as we didn’t go over our new set point for allocated usage, we would never again receive a bill from Edison. He then reiterated the only time we would ever receive a bill from Edison, is if we used more electricity than we generated each day, yet every month since the system was installed, we have received a bill from Edison for miscellaneous charges.. in fact our cost for electricity is now $40 a month higher with solar than it was without. Another issue we encountered was we were offered to add on to our order a battery back up so in the event of an outage we would have access to the power we generated that was to be stored as a back up resource, however sometime after the battery back up was installed, we learned through observation of the equipment, not collecting power. After calling in to customer service we were informed that 1. the battery was defective and would need to be replaced, and 2. they decided to change the manner in which the battery back up is intended to work. Now it was set to discharge whatever had been stored throughout the day, starting every night at approximately 4pm, to address peak hour electrical usage, so as to reduce the impact of higher rates being assessed by Edison… READ THAT AGAIN AND MAKE IT MAKE SENSE - we are generating 1.5 times MORE of our own electricity, than we had ever previously used, without solar, but now we have to worry about electrical usage fees during peak hours?! Next was the main board outage that was obviously not being properly monitored by SunRun, which while out in the backyard one night I noticed a steady red light, which intuitively seemed to be a visual alert that wasn’t there when the system was first installed. No one from SunRun noticed the system wasn’t working, instead we had to call customer service to ask why it didn’t seem like the system was functioning properly… they told us they’d have a repair team out right away, but even that took 3 days… Next is the billing mixup and the rude accusations from collections, aggressively harassing us, rather than taking the time to review all the transactions and explain where they were arriving at the discrepancy. We made dozens of phone calls requesting to escalate the matter of harassment, but no one called us back… we eventually went through all of our statements to figure out what happened and resolved the billing matter ourselves, no thanks to SunRun customer support. Finally, the (verbally) undisclosed annual rate increase that we only became aware of when the monthly billing statement price had increased. If we had it all to do over again, it would be a resounding “thanks, but no thanks” from us.

1 year ago

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Reply from Sunrun

Thank you for bringing this to our attention, Stephanie. We are so sorry to hear this and we would be happy to look into this for you. We will be sending you a private message requesting additional account information so that we can assign a Specialist to assist you directly. Thank you!

Dec. 22nd, 2023

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Madhu Sekharan

We’ve been very happy with Sunrun. We are saving money on our electricity bills as a result and no more power interruptions. We recommend them highly.

1 year ago

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Reply from Sunrun

Thanks for your review, Madhu! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Dec. 20th, 2023

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Terri

This company has no integrity. They prey specifically on the elderly. They give a great presentation, giving all the positives of having solar. They leave out all the major problems with the contract they will have you hurry up and sign. Bottom line is they are selling you a binding 25 year lease. You cannot get out of this or sell your home unless a buyer is willing to take over the lease or you have to pay Sunrun an astronomical price to get out of the lease.(much more than the solar system is worth) It took them almost a year to install. Delays, proven parts that had to be reordered, etc, etc. They installed it wrong and I was then billed almost 4 times what I should have been billed. Multiple times during the process I told them to just forget it and take it out. (See next paragraph) Good luck communicating with them. I sent emails and got an automated response that they would get back with me within 24 hours. I never heard from them. I tried calling numerous times. You are passed from person to person and then placed on eternal hold. When they come back on the line they tell you that you need to talk to a specific person. Unfortunately, that person is never available. I asked to speak with a supervisor and was told they would not talk to me. They promised someone would call by the end of the day. No one ever called.

1 year ago

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Reply from Sunrun

Hello Terri. My name is Frances, and I am on the Social Media team at Sunrun. We're so sorry to hear about your frustration and issues with installation and billing. We want to do everything we can to resolve it quickly for you. In order to best assist you, please send your address and an overview of your concerns to resolutions@sunrun.com. That way, we can personally connect you with an Escalations Expert who can assist you.

Dec. 18th, 2023

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Bob Reinhardt Ventura, CA

Would not recommend Sunrun to anyone. Their customer service is the worst at best. The sales dept. tells you what you want to hear and then when you sign the contract you will never have any kind of support from them. They out source everything from service to customer service. The language barrier on the phone is difficult. The wait to talk to anyone at customer service is nothing but long. I asked to speak to a supervisor regarding an unsolved issue and it took 40 minutes to get to speak to her. She said she would email me the info I needed to proceed with this issue. Never got an email. One star does not even come close to how awful this company is.

1 year ago Edited December 14, 2023

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Reply from Sunrun

Thank you for bringing this to our attention, Bob. We'd be happy to look into this for you and we will be sending you a private message requesting additional account information so that we can assign a Specialist to assist you directly.

Dec. 13th, 2023

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Erik Cacciottoli Middletown, NY

1. System advertised and designed was not installed as per discussions, battery was suppose to be installed in garage for safety reasons, they installed it in the basement. 2. System does not do what I was told. Battery was suppose to work along side solar to help reduce dependence of grid, the battery will only go on when there is no grid power. 3. monthly payment was changed from 302 to 352 then another change in 18 months. to 501, none of this was discussed. I was send a form with my signature that i never saw and had. I spoke with two other people who where going through them and they also never saw that form either. 4. Has failed electrical inspection no main cut off switch. 5. Lied to about refer program. was told it was 1000 per person. I referred 2 people and was told that I was only getting 1 person for 500. 6. System percentage isn't going to be what they said after i spoke with a third party about what was going on.

1 year ago

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Reply from Sunrun

Thank you for bringing this to our attention, Erik. Let me start by saying we are so sorry to hear that you are having several issues during your solar journey, Our team is here for you, and we'd be more than happy to take a closer look into your concerns to see how we can help. We've gone ahead and requested your Escalation Expert, Nicholas, to reach out to you as soon as possible to help you further. If you have any questions in the meantime, please don't hesitate to contact us. Thanks!

Dec. 8th, 2023

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Lonnie Wilson

I need a battery backup system I've been waiting for over 3 years to get one here in Connecticut it's ridiculous I'm disabled and we need we need help you send someone out and install a battery backup system I'll be happy then you'll get a five star from it from me

1 year ago

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Reply from Sunrun

Thank you for reaching out to us Lonnie, back up batteries are available depending on what state you live in, please call our solar advisor line at (833)-324-5886 for more information. Thank you again!

Dec. 6th, 2023

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Terry Jones Temecula, CA

We are truly disappointed in Sunruns'practice to honor the referral we were promised. The salesperson who sold us the system even contacted his company and informed them that they were wrong in not honoring the $1,000 referral that was initially promised. From this point on we will not refer Sunrun to any of our associates or friends. We've spoken to various individuals from the company to no avail. I previously served for over 32 years in the military, and honoring one's word brings a higher level of respect. Trust means everything....

1 year ago

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Reply from Sunrun

Thanks for letting us know, Terry. We appreciate you being a Sunrun advocate and we definitely don't want you to miss out on your referral bonus. We will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your case. Thanks!

Dec. 4th, 2023

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Aviva Pressman Los Angeles, CA

Sunrun is the absolute worst company I have ever dealt with. My father signed a contract with him and then got cancer and died. They won't let me out of the contract. Every other contract he had signed or business he was involved with was understanding, but not this one. Dealing with them has been absolute garbage since the day I took over. And now they're insisting I either pay them $5000 to end his contract or sign a contract with them. I don't want to sign anything with such a vile, awful company. Ive been on the phone with them for 20 minutes this morning trying to figure out why I got a letter saying I'm 0 days past due on a $0 payment so they're shutting off the service and I have to pay out the rest of the contract now. And the best part is, my electric bill is still super high! I seriously cannot stress enough how terrible this company is.

1 year ago

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Reply from Sunrun

Thank you Aviva for reaching out to us. We are deeply saddened to hear about the experience you have had with our services and we want to help resolve your concerns. We have escalated your case to our Escalation Team and an Expert will contact you as quickly as possible to help improve your experience with us as well as resolve your concerns. Thank you !

Nov. 27th, 2023

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Vince Rosetto Toms River, NJ

BUYER BEWARE!! I would like to give NO STARS! This company lacks in maintaining and inspecting your solar panels- ours have leaked as a result of such negligence. We did have a private company come out to assess why it was happening. In over 5 years they have not been once inspected, nor maintained. In addition, communication or lack there of, has been awful. We had to schedule an appointment for one of their team members to come out as our roof was leaking into our attic… TWO MONTHS LATER during the rainy season. Well, they have now rescheduled 4 times. Nov. 14th, Nov. 22nd afternoon then rescheduled for the morning, AND NOW Dec. 4th. This last time they sent out a message confirming this date WHICH WE NEVER AGREED TO! Honestly the worst company. If you are thinking about going with them, you may want to think twice. I can send you the emails as proof— I would hate for anyone else to be coerced into buying/leasing their panels from a company who truly does NOT value their customers, or their homes. They are eager to put them on your house, yet not so eager to help you if the cause damage.

1 year ago

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Reply from Sunrun

Oh no, Vince! We are so sorry to hear this and we definitely want the chance to turn your experience around. We will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your case. Thank you for bringing this to our attention.

Nov. 27th, 2023

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G G Los Angeles, CA

After signing the contract, they became increasingly unresponsive to our calls and messages, providing vague excuses for the delays. This lack of communication left us feeling neglected and frustrated. False Statements and Design Mistake: They initially mentioned that our contract had been voided without providing a clear explanation, only to later mention that a new one had been sent. These conflicting statements were confusing and eroded our trust. Furthermore, it has come to our attention that a significant portion of the delay was caused by a mistake in the system design, which was originally based on my neighbor’s roof and not ours. Now even after 15 months, our solar has not been activated yet. Avoid this company, avoid them for the sake of your family and your property

1 year ago

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Reply from Sunrun

We’re truly saddened to hear about the challenges you’ve encountered, GG. Your satisfaction matters to us, and we’re eager to better understand your situation. We will be sending you a private message requesting additional account information so that we can personally connect you with an Escalation Expert to help assist you further. Your cooperation is greatly appreciated as we work towards finding solutions. Thank you.

Nov. 10th, 2023

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4theartess

Didn't get things as promised. Made a mess of the house with pipes and equipment running all over the roof and on both ends of the house. Very ugly. 2nd day after hook up we lost power to half the house and Sunrun failed to respond to us for 5 days! Leaving us in the dark without any idea of how long we'd be without electricity. We actually spoke to 5 different people who said they'd "get back to us" but no one did. Then they messed up the paperwork, repeatedly. (I cancelled 2nd house order.) No one set us up about how to see the account or run the equipment. Several employees told us we needed to install the Tesla app, but their access wouldn't work, then our "project manager" scolded us for trying to use the Tesla app (our battery is Tesla) and said we should use Sunrun app. Can't access and, again, no response from Sunrun. Now they're hounding me about signing a form that says I'm not getting an EV when I repeatedly told my sales rep we ARE going to get an EV. I won't sign until they answer my questions and explain this contract they want, but they WILL NOT RESPOND. It's been months and months of not getting any responses to anything. Now I'm getting "past due" payment notices, but have never received a bill! Of course, no response to this either. I deeply regret going with Sunrun and wish I'd done more research before signing with them because now I see all kinds of warnings about them from neighbors on Nextdoor.

1 year ago

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Reply from Sunrun

Thank you for bringing this to our attention. We'd be happy to look into this for you and we will be sending you a private message requesting additional account information so that we can assign a Specialist to assist you directly.

Nov. 2nd, 2023

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Rose Elam Arlington, TX

I signed for my solar panel to be put in 2017. In 2018 I had them put in and I have not had a decreased electricity bill since that time. I have called and due to me not being able to be there on an 0800 to 1700 schedule Monday through Friday, they had no service for me. I final stop working a full time job and 2023 and they said the problem was the control panel. The electricity bill has not to this day come down to the quoted price before signing the leasing contract of $50.00. My bills are always. $200.00 or more. To get out of the contract, I have to Pay $16,083.00. What a bunch of crap.

1 year ago

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Reply from Sunrun

Hey there, Rose! We appreciate you taking the time to reach out to us. Typically monthly savings will vary depending on your usage patterns. No need to worry, our team is here to help you maximize on those savings. We've assigned an Escalation Expert who will review your account and reach out to you as soon as possible to assist you further. They can take a few business days to review your account information so please don't hesitate to send us a private message if you have any questions in the meantime. Thanks!

Oct. 25th, 2023

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Michael Adams Dallas, TX

I HAVE AN INTELLECTUAL DISABILITY, NO ONE EXPLAINED TO ME HOW ANY OF THIS WORKS. I WAS GIVEN PANELS AND PLANS THAT DIDN'T SUIT MY NEEDS AND ENERGY CONSUMPTION AND STUCK WITH BILLS THAT WERE/HIGHER THAN WHAT I HAD BEFORE. NONE OF WHAT I AM CURRENTLY GOING THROUGH WAS EXPLAINED TO ME AND NONE OF IT ACTUALLY FITS MY NEEDS. NO ONE EXPLAINED WHAT ANY OF THIS MEANS WHEN GOING THROUGH THE PROCESS. WHOEVER DESIGNED MY PLANS AND INSTALLED MY PANELS DID SO UNDER THE GUISE THAT MY CURRENT ENERGY CONSUMPTION WOULD COVERED UNDER THE SOLAR PANEL PLAN I WAS GIVEN. THIS WAS NEVER TOLD TO ME OR EXPLAINED. NO ONE CARES THAT I WAS GIVEN A PLAN THAT WAS NEVER EXPLAINED TO ME WITH VERBIAGE THAT WAS NEVER EXPLAINED TO ME. NO ONE CARES THAT I WAS GIVEN A PLAN THAT THE ONLY WAY IT MAKES ANY SENSE TO HAVE IS TO REDUCE MONTHLY CONSUMPTION DRASTICALLY. IF NOT I ACTUALLY WILL PAY NEARLY DOUBLE WHAT MY UTILITY BILL IS. NO SALES REP EXPLAINED THIS, NO ONE AT THE COMPANY CAN EXPLAIN THIS IN A MANNER THAT ACTUALLY MAKES SENSE FOR ME AS A CUSTOMER TO HAVE.

1 year ago

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Reply from Sunrun

Thank you for bringing this to our attention, Michael. Let me start by saying we are so sorry to hear about this situation. Our team would love the opportunity to speak with you further about your concerns to see how we can help turn this situation around. In order for us to best assist you, we will be sending you a private message requesting additional account information so we can assign an Expert to your case. Thanks!

Oct. 18th, 2023

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Edward Sarinas Chula Vista, CA

This company is untrustworthy. I specifically told the salesperson that I did not want a lease agreement. I negotiated a purchase agreement that I electronically signed on 8/6/2022. As I later learned, the salesperson did not electronically sign that contract, but instead put my signature on a lease agreement. The panels were installed in August of 2022; however, it took three appointments before the city would sign off on the permit because the company representatives either didn't show up or failed to provide the necessary documentation. The solar panels didn't go online until January of 2023, which unfortunately caused me to lose out on the solar credits until 2023. After the final approval, I attempted to make my final payment. I was told that I didn't have a purchase agreement, but I had a lease agreement. Fortunately for me, I kept every electronic document, including my copy of the purchase agreement, emails, and text messages. It was nearly impossible to get anyone in that company to listen to me or to find someone who could actually help me, After eight months, the company relented and renegotiated a new purchase contract. Shame on them!

1 year ago

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Reply from Sunrun

Edward, we are so sorry to hear this and we definitely want the chance to turn your experience around. We will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your case to help improve your experience with us. Thank you!

Sep. 19th, 2023

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jlwgraphics San Jose, CA

BUYER BEWARE! Please, if anyone from Sunrun approaches you, your door, from Costco or wherever DO NOT use this company. Read all the most recent reviews. I think they average a 1 dating back to June. What do you do when you see a restaurant rated a 1? Enough said. I signed on with them back in March. They still have not even started the work. Their excuse, PG&E. Of course.. how easy.. blame it on the other business. There is way more to this, but it starts with service and they lack this in every way. To start, the initial sale: Visit to the house, assure you they will stay with you and make sure you are taken care of. EVERYTHING perfect until you sign.. and of course they get their commission. I had 2 salesman, but one in particular who only cared about the sale is Mike G. I have tried to call and text him for months and nothing. Ghost. He used all the jargon, promised, total sales guy. nothing to back it up. Since March, I have been offered 2 dates to come up and do an electrical panel upgrade (not even install the solar yet), Thats 2 dates, in 5 months. I finally get a date in August and the guy comes out and says.."ohhhh we are probably going to need to move your panel to a different location" He could have come out much earlier to tell me that, but .. nope. So we are not in middle September and the whole company is basically leaving me hanging and blaming it on PG&E. 2 MAJOR things.. my bills due to the heat wave are super high so I am losing all that money that is the reason I went with solar. The 2nd I will likely get the panels installed when it gets dark at 5pm so I will not be able to store the energy. This company is poorly run, has awful customer service and if there is anything I can assure you of, you will be no different. Please choose any other company.. or you will be in for a lot of agony and empty promises.

1 year ago

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Reply from Sunrun

Thanks for letting us know, jlwgraphics! We're so sorry it's taking longer than you had expected to get the system installed. We want to do everything we can to help resolve this. Be on the lookout for a private message from us, requesting additional account information so we can get an Expert personally assigned to your case.

Sep. 14th, 2023

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TRUCKMAN2017 Denville, NJ

The service is great customer service is good better than anything. I ever experience it’s not a machine l like there service they treat you like a person.

1 year ago Edited August 22, 2023

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Reply from Sunrun

Thanks for your review! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Aug. 15th, 2023

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T. C.

Got 12 panels (490 watts) , 1 tesla battery 13.5 , i turn on 2 air cond. 1 is 12 btu , 1 is 18 btu turn both on at 10pm battery is out of energy by 3:am , Not happy at all ! would need 2 batteries to make them work not informed of this at time of selling. After wards was told by seller put temp. at 72° thats hot i want cold 60° . keep this in mind at time of purchase. c.s. said use 1 air cond. not much help..having 2 batteries for $240 . monthly for 25 yrs..that is helping ! NO HELP FROM SUNRUN ! STAY AWAY ! SHOULD THEY HELP ME I WILL REMOVE THIS REVIEW AND PUT A GOOD 1 IF NOT IT STAYS HERE FOR ALL TO READ. Aug. 29, 2023 - update - No help from sunrun , they say system is fine & battery don't turn on 2 air conditioners (heavy loads) so battery can last all night , wow some customer service! i'm in moca , P.Rico. These solar panels need more power & another battery to work efficiently ! I DO NOT RECOMMEND 12 SOLAR PANELS & 1 BATTERY YOU CANNOT OPERATE 2 AIR CONDITIONERS ! To sunrun : System has 25 year guarantee why do you want to send specialist to my house that charges me $190. for 1 visit amazing customer service !

1 year ago Edited September 6, 2023

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Reply from Sunrun

We appreciate you bringing this to our attention, T.C. We are so sorry to hear that you are having issues with your battery and our team would be more than happy to look into this further to see what the issue is. We will be sending you a private message requesting additional account information so we can assign an Expert to your case that can help you further. Thanks!

Aug. 15th, 2023

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tenille wright Markham, IL

Before installation of the solar panels SunRun provided a great plan and communication was excellent. The issues occurred after installation. Currently, it is July the process started in February and the panels were installed in April. My solar panels aren't active to this day. I was told everything would be up and running by June 29th at the latest. Not only are my panels not active, but I also have a leak in my roof in the office. It's a small leak that seems to expand every time it rains. I had to move my computer and put buckets on my hardwood floor hoping that the water doesn't get on them. I have contacted Sunrun and they give me dates that the roofer is available to come to fix the leak without providing a time. Finally, I scheduled a date and time with SunRun and they agreed to the time, but sent a roofer out 2 hours earlier than the agreed time. This roofer claimed to have fixed the leak without going into the house. My roof is still leaking. After that occurred they sent another roofer over who told my husband that he has to get his boss to look at the leak. Currently, SunRun got back to me and provided me with a date that the roofer could come, but no time. This has been a nightmare for us.

1 year ago

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Reply from Sunrun

Oh no, Tenille! We're so sorry to hear about the damage to your roof and apologies for the delay in resolving your concerns. We definitely want the chance to turn your experience around. We will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your case. Thank you!

Jul. 24th, 2023

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james B martin Alamo, CA

I bought Sunrun last year. They finished the installation at the end of October but didn't have it inspected until February of this year. I complained numerous times about it taking so long to no avail. It started up in February. I got a Tesla battery as part of the equipment for backup in case of an outage. I live in California and outages happen too often. I just noticed that the Tesla batter is at 0% charge and has been for some time. It started dropping off shortly after start up but I did not realize there was a problem. A couple of weeks ago there was an outage but I wasn't home. The flashing clocks indicate that it did not switch over. I contacted Sunrun about this and they said they would have someone look at on August 16th. Why so long? I asked Sunrun to move it up and provide compensation repeatedly but no one has gotten back to me. It is very frustrating! There were other problems with Sunrun that should not have happened but these are the main ones. I would not recommend them.

1 year ago

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Reply from Sunrun

Thank you for bringing this to our attention, James. We are so sorry to hear that you are having issues with your battery, and our team would be more than happy to look into this further for you. We will be sending you a private message requesting additional account information so we can personally connect you with an Expert that can help. Thanks!

Jul. 19th, 2023

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Sofia Nauth La Mesa, CA

Where do I even start, i’m so frustrated with this company Shame Costco for advertising this horrible company! We were scammed and lied the guy that we welcome to our house pretty much lied to us about everything, he made us sign a contract that was totally fraud. We’ve had our solar since May 2022, it’s been over a year we have not had anybody call us back. We did a fraud claim. And yet nobody has even tried to reach out to us. We call almost everyday and they tell us the same story, they’ll have someone call us back and get no one does. We are finally getting a Lawyer to handle this case. Whoever , is reading this I hope you don’t ever have to deal with this company.

1 year ago

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Reply from Sunrun

Hello Sofia,thank you so much for reaching out to us and we are so sorry to hear about your frustration, and we want to do everything we can to resolve it quickly for you. We will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your case. Thank you!

Jul. 18th, 2023