Sunrun: Read 3,581 User Reviews From Real Homeowners

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Verified Customer

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Master Mechanic.

Roof leak that sunrun refuses to take responsibility for, the home was 5 years old when installed and leak free, after installation I had a leak caused by it. Also the monthly bill is ever increasing with no explanation.

6 years ago

Reply from Sunrun

We are sorry to hear that you are experiencing a roof leak, we want to make sure this issue is addressed we take this very seriously. Please private message us your contact information and we will have a representative contact you as soon as possible.

May. 4th, 2019

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Verified Customer

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Destyn Simi Valley, CA

The equipment is reliable and the customer service is great. I can always count on them if I have any problems.

6 years ago

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Verified Customer

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Stephen Prescott, AZ

The installation was extremely smooth. They knew what they were doing and they were very efficient. It has a reasonable price.

6 years ago

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Verified Customer

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Susan Kaneohe, HI

Customer service was very helpful through the process but now that the solar panels are on my roof I cannot get anyone to call me back. The panels are not producing and I am paying more for electricity than I was initially without the solar panels.

6 years ago

Reply from Sunrun

Hello Susan, we are so sorry to hear about the experience you had. This is disheartening, and not the Sunrun norm, we want to take the opportunity to change this experience around for you. Please feel free to private message us your contact information and we can review your case in detail.

Apr. 23rd, 2019

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Verified Customer

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Eric & Cindy W Newcastle, CA

Customer service, organization, industry experience and amazing project management and installation- they are amazing!

6 years ago

Reply from Sunrun

Thank you for your review, Eric and Cindy W.! We are so pleased to hear that you are happy with the overall experience. We are happy you went solar with Sunrun, let's create a planet run by the sun.

Apr. 17th, 2019

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Verified Customer

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Kendell Santa Cruz

They are awesome from start to finish. The product is great and I am saving money. Highly recommend.

6 years ago

Reply from Sunrun

We're pleased to hear your sales experience was a positive one. We aim to provide enough options for all our customers to find a solar solution that meets their needs. Welcome to the Sunrun family!

Apr. 15th, 2019

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Verified Customer

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Geraldine Danielson

Their customer service is awful. I went online o October 11. I continued to get bills from my original electric company for 5 months. I could not get anyone to listen to me. Finally I got a call fromOncor and they walked me through what needed to be done. I think it is finally working right.

6 years ago

Reply from Sunrun

Hello Geraldine D. Thank you for taking the time to provide us feedback. We understand this has not been an easy process due to the lack of communication. Please allow us to turn this experience around and have a Specialist reach out to you. Private message us your contact information so we can contact you.

Mar. 27th, 2019

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Verified Customer

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Manny Wong San Jose, CA

Produce power as expected. Customer service from sale phase to installation completion was very professional.

6 years ago

Reply from Sunrun

We are delighted to hear that you are finally live! Congrats on finally being solar, we can't wait to hear how you love the benefits!

Apr. 15th, 2019

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Verified Customer

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Mark Maxwell La Grange, CA

Great system and service. The system works great and everbody i worked with at sunrun has been great.

6 years ago

Reply from Sunrun

Happy to hear that great service was provided! We want to make sure that you are always provided with the best service! We are delighted you decided to go solar with us! Welcome to the Sunrun family.

Mar. 11th, 2019

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Verified Customer

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Jeff Burns

Fast, efficient and honest installers. Very proffesional company. Explained system and how it works.

6 years ago

Reply from Sunrun

Hello Jeff B. We love hearing stories like yours! Our team strives to provide the best customer experience. We are so excited you're a new part of our Sunrun family.

Feb. 20th, 2019

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Verified Customer

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5 Wagener, SC

It was zero money out of my pocket, which was nice. I thought the customer service people did a good job.

6 years ago

Reply from Sunrun

We are extactic to hear that you didn't have to pay anything out of pocket! Love to hear that our Customer Care team has also been there to support you. Welcome to the Sunrun family, let's create a planet run by the sun.

Feb. 20th, 2019

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Verified Customer

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Mary Spartanburg, SC

Installation was great. They fixed my rafters in the ceiling and they were always here when they should have been.

6 years ago

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Verified Customer

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Gratitude Stockton, CA

System works just fine,no problems. Also need info.on back up battery system 2 store my power until needed.

6 years ago

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Verified Customer

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Anonymous San Jacinto, CA

when I got it I was told my electric bill would be no more than 11 dollars a month, I have paid over 50 dollares the last 2 month on top of my SunRun bill.

7 years ago

Reply from Sunrun

Thank you for your communication. The Sunrun invoice will have the total amount produced. Your utility bill will show how much excess energy was pushed to the utility grid and stored as a credit. Your utility bill will also detail how much additional energy you needed to purchase from the utility.

Sep. 17th, 2018

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Verified Customer

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Mario Helmetta, NJ

Sales person was told me that we will pay some amount of money every month. Reality is, we pay to Sunrun and separate check to utilitie company every month

7 years ago

Reply from Sunrun

Thank you for reaching out to us, Mario. We certainly hate to hear this. We want to help with your situation and initiate our goal of providing a positive customer experience. Keep in mind that the size of your utility bill is based on your usage. If your bill is higher than last year, you may be using more power than last year. Since your Sunrun rate is lower than that of your utility, that means you'd be paying even more for your current usage without solar. In other words, you're still saving.

Sep. 4th, 2018

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Verified Customer

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Ahronya Merced, CA

Fantastic customer service. Workmanship was excellent. Installers were thorough. We love our solar system.

7 years ago

Reply from Sunrun

Thank you for your review Ahronya! We are so happy to hear of your great experience with Sunrun and your installation! It sounds like we did a great job at keeping up great communication. Congrats on going solar!

Sep. 7th, 2018

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Verified Customer

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Jill Williams

The communication process you they have is awful. I apparently had a system issue and not once of many trips out to my house (based on what they said) did I ever get a phone call or follow up to the problem.

7 years ago

Reply from Sunrun

Thank you for reaching out to us, Jill W. We certainly hate to hear this. We want to help with your situation and initiate our goal of providing a positive customer experience. Please private message me your contact information.

Sep. 7th, 2018

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Verified Customer

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Li San Jose, CA

The people coming over to install were very knowledgeable and responsible. They were kind, patient, and friendly with us.

7 years ago

Reply from Sunrun

Hello Li. We pride ourselves on knowing our Consultants deliver a great experience when providing information about Sunrun. This is fantastic. Let's create a planet run by the Sun!

Aug. 24th, 2018

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Verified Customer

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Julie Hathaway

Nice and friendly reps in and out of the office. So far no problems with my solar panels or billing.

7 years ago

Reply from Sunrun

Thank you, Julie! Reading your review made our day, thank you for the amazing advocacy! You are helping create a planet run by the sun and are having the environment as well. Power Forward.

May. 15th, 2018

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Verified Customer

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Paul

I now have a pigeon problem thanks to having solar panels. I am not the only person who experienced this. SunRun should have been upfront about this issue.

7 years ago

Reply from Sunrun

This is not the Sunrun norm, and we would love an opportunity to review what went wrong here so that we may provide the necessary feedback to our team. Please private message us your contact information.

May. 10th, 2018

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Verified Customer

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Steve

Great system. Good administrative team. Great installers. Terrible app and system performance tools. Excellent sales rep.

7 years ago

Reply from Sunrun

Hello Steve, thank you for taking the time to leave a review. We appreciate you sharing your experience. Thank you for the app feedback, there is always room for improvement I will share the information with our app engineers. Welcome to the Sunrun family, power forward!

May. 10th, 2018

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Verified Customer

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Melissa Ainsworth

Very transparent. They did everything they said they would and on schedule with constant communication

7 years ago

Reply from Sunrun

That's what we love to hear, Melissa! We aim to provide the best customer experience and are constantly working to make the transition to solar hassle free.

May. 4th, 2018

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Verified Customer

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Tom Simi Valley, CA

Only 2 occasions to call. One was great and handled...the second, we never heard back from them. Equipment seems to be ok but based on experience, customer service is 50/50.

7 years ago

Reply from Sunrun

Hello Tom. We aim to provide the best customer experience and are constantly working o improve. We are sorry to hear we did not get back to you in regards to your concern. We will be more than happy to turn this around, please private message me your contact information. We would like to address any questions you may have.

May. 4th, 2018

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Verified Customer

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BNJ Lakeside, CA

everything SunRun does is top notch Starting from customer service to installation and even a transfer.

7 years ago

Reply from Sunrun

Thanks for making our day BNJ! Providing a one-of-a-kind and hassle-free customer experience is what we strive for!

May. 4th, 2018

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Verified Customer

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Mo Men San Gabriel, CA

Because there customer service is very good and I have a credit with the Edison Company, just like Mo told us we would.

7 years ago

Reply from Sunrun

This is wonderful to hear, Mo! Providing the best customer experience is our aim, and it all starts by doing the simple things. So glad to have you as a customer. Thanks for helping us create a planet run by the sun! Power Forward!

May. 4th, 2018

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Verified Customer

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Stephanie E. Long Beach, CA

Excellent service. Very thorough and explained every step of the process. Fast installation and clean.

7 years ago

Reply from Sunrun

That's what we love to hear, Stephanie! Providing the best customer experience is key when our mission is to create a planet run by the sun.

May. 4th, 2018

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Verified Customer

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Luke Caldwell

Professional attitude, courteous, kept me informed regarding progress, good to work with. Latest electric bill $10.02!!

7 years ago

Reply from Sunrun

This is wonderful to hear, Luke! Providing the best customer experience is our aim, and it all starts by doing the simple things. So glad to have you as a customer. Thanks for helping us create a planet run by the sun! Power Forward!

Apr. 17th, 2018

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Verified Customer

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kelly mellin

we were very impressed wth them, they answered all question and kept in contact with us thru the entire process

7 years ago

Reply from Sunrun

That's what we love to hear, we aim to provide the best customer experience. So thrilled you're now a new member of our Sunrun family!

Apr. 12th, 2018

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Verified Customer

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Kaidely

Everything went smoothly and fast too! Project coordinator had to be nudged every few days to expedite things up, but he always followed through.

7 years ago

Reply from Sunrun

Thanks! After all, making the switch to solar simple for you, and full of savings, is our aim! It's why we're known for processing the fastest system installations and giving the best customer service.

Apr. 12th, 2018

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Verified Customer

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Glenn Hagemann

they were good at explaining the monitay value, the installation, and set-up. The only is after the installation the salesman can't be found.

7 years ago

Reply from Sunrun

You’re the best, Glenn H. Thank you again for sharing such a positive experience. It means the world to us.

Apr. 11th, 2018

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Verified Customer

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Ellen Dickson Anderson, SC

I was interested in solar because I wanted to save some money. The customer service rep was excellent, very courteous.

7 years ago

Reply from Sunrun

Thank you so much for sharing your experience Ellen D! We are thrilled that our installation team was able to complete the job to your satisfaction! Thanks for joining us in our mission to create a planet run by the sun.

Apr. 5th, 2018

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Verified Customer

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Marvin Shingler Surprise, AZ

We are very happy with Sunrun. Our experience with them was very positive and we're not interested in looking for anything else.

7 years ago

Reply from Sunrun

Providing the best customer experience is key when our mission is to create a planet run by the sun. Thanks for sharing your story! We are thrilled to welcome you to the Sunrun Family!

Apr. 5th, 2018

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Verified Customer

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Shack Walker

Two of my neighbors recommended this to me. The salesman that came out was very nice so I signed up.

7 years ago

Reply from Sunrun

We love hearing stories like yours! After all, providing a one-of-a-kind customer experience that fits in with your expectations is what we strive for. So thrilled you're a part of our grand mission in creating a planet run by the sun! Power

Apr. 5th, 2018

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tom kristoph

We hope the system is as reliable and professional as our sales consultant Carlos. This man is amazing; earned our complete trust and confidence by answering every question thoroughly, clearly, some multiple times. He's A++

1 year ago

Reply from Sunrun

We're delighted to hear that your representative, Tom, was a huge help with learning more about going solar and was able to answer any questions you had. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thanks!

Dec. 17th, 2024

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Queeeen Q

Sunrun solar has surpassed my expectations of customer service and service itself. I never thought my monthly estimated $200 electricity bill would now be averaging around $17 monthly.

1 year ago

Reply from Sunrun

Thanks for your review, Queeeen Q! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Nov. 13th, 2024

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Pat Louie Rowland Heights, CA

My experience with Sunrun was great. The process was very smooth and each person I worked with was professional and very customer-focused. Wonderful team. I would recommend to others.

1 year ago

Reply from Sunrun

Thank you so much for your kind words, Pat! We’re delighted to hear that your experience with Sunrun was seamless and satisfying. Thank you!

Oct. 31st, 2024

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Melo Reola Waianae, HI

Easiest decision to make because of high cost of electricity rates rising every year in Hawaii, I had to find a better and cleaner solution to offset my electricity bill. Great experience thanks for your service.

1 year ago

Reply from Sunrun

We're so happy to hear that you're saving money with solar, Melo! Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Oct. 25th, 2024

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Nachatar Sahota

The system is working excellent. We are enjoying the power from the system since last three years now. It's saving us thousands of dollars. No power lost during the Helene hurricane. Just amazing system.

1 year ago

Reply from Sunrun

Thanks for your review, Nachatar! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Oct. 3rd, 2024

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Khirvi Rigunay Antioch, CA

They are very diligent and efficient. They are knowledgeable and respectful of my property. They will communicate every detail of the stages of installing my solar to city inspection.

1 year ago

Reply from Sunrun

Thanks for your review, Khirvi! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Sep. 24th, 2024

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David Barraza

Tami and her team have been great to work with. The process has been very easy to follow and has moved quickly. I’ve been informed of every step that is taken and I’m looking forward to getting my system up and running.

1 year ago

Reply from Sunrun

Thank you for sharing your feedback, David! We are thrilled to hear that your representative Tami was attentive and was able to help answer your questions. Thanks for helping us create a planet run by the sun!

Aug. 9th, 2024

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Verified Customer

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Robert Wonsley

Great support. Survice Representative, Phillip K., explained solar Panel installation and electricity cost savings thoroughly. He stops by my house frequently to check my satisfaction and answer questions.

1 year ago

Reply from Sunrun

Robert, your feedback is greatly appreciated! We’re delighted to learn that Phillip, your representative, provided attentive assistance and was able to help answer any questions you had. Thank you so much for sharing your experience with others.

Aug. 6th, 2024

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Daniel Gaestel

My agent was personable and very knowledgeable. He made sure I understood everything we spoke about, and even though he couldn’t make the sale because my roof was too small he made the visit enjoyable.

1 year ago

Reply from Sunrun

Your review brightened our day, Daniel! Thanks for taking the time to share your experience!

Aug. 5th, 2024

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Desmond Cobb

Great introduction to solar and it was a very educational experience, staff provided a super informative explanation of the solar program and answered questions honestly without gimmicks.

1 year ago

Reply from Sunrun

This is awesome, Desmond! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thank you for considering us as your solar provider!

Jul. 31st, 2024

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Verified Customer

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Joseph

Sunrun makes it easy, fast, and affordable. Cut to the chase and work around your schedule is the way to make someone smile. After 3 years, an upgrade to more panels is the way to go!

1 year ago

Reply from Sunrun

Thanks for your review, Joseph! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jul. 31st, 2024

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Wanda Gonzalez

I was not informed that I had options for the panels I was only given lease choice. I was told I can have them removed anytime , I called and was told to ready contract. I had 4 trees that were blocking panels in morning hours I showed proof and did not get help only if I would recommend client and installed was offered 1000. I paid 4500 got the tree removed and now I was producing almost double. I was told I was getting what I was supposed to. Yet still getting bills everymonth light company. Regret putting these on my new roof that I paid for.I was not informed that I had options for the panels I was only given lease choice. I was told I can have them removed anytime , I called and was told to ready contract. I had 4 trees that were blocking panels in morning hours I showed proof and did not get help only if I would recommend client and installed was offered 1000. I paid 4500 got the tree removed and now I was producing almost double. I was told I was getting what I was supposed to. Yet still getting bills everymonth light company. Regret putting these on my new roof that I paid for.

1 year ago

Reply from Sunrun

Wanda, we truly appreciate you bringing this to our attention. We are so sorry to hear that you are still having higher than expected bills, and our team would be happy to take a closer look at your system for you. Please be on the lookout for a private message from our team requesting your service address. Once we verify your account we will assign a designated Expert to help you further. Thanks!

Jul. 13th, 2024

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Verified Customer

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Anthony Simms

I like the way customer service is I like that my bill is at a certain rate all the time every month I like when I have a problem I have no problem getting answer. I like how the whole process was set up if anybody ask about my panels, I would share that information and try my best to convince them that is the way of the future.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Anthony! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jun. 29th, 2024

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Verified Customer

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Patty Woody

I have been with sunrun for over 6 years. From the representatives to installers , customer service is great. Always keeping you up to date on your status from the beginning to the end. 😁

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Patty! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jun. 22nd, 2024

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Glenn Guinita

The best customer service! They worked around my schedule for the install. Got the job done fast and clean! Luxur Install team were pros! Very happy with my solar highly recommended.

1 year ago

Reply from Sunrun

We are happy to hear that the Installation was quick and that everything ran smoothly, Glenn! We appreciate you taking the time to share your experience during this process. Thanks!

Jun. 8th, 2024

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kevin ehlers

Think twice about sunrun . They didn’t install the panels flat on the roof . This causes a major problem with pigeons. Two of my grandchildren have gotten very ill from the feces that falls off of my roof. I have contacted them about this problem and their solution is for me to pay to have them come out and put critter guard At my expense. My suggestion is to find another company that’s responsible for their products and quit putting that expense onto the customer.

1 year ago

Reply from Sunrun

We appreciate you reaching out to us, Kevin. We are so sorry to hear that you are having an issue with pigeons on your panels and our team would like to help find a resolution for you. In order for us to best assist you, please send an email to resolutions@sunrun.com with your service address so we can confirm your account and help you further. Thank you!

May. 22nd, 2024

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Verified Customer

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Rich Green

The professionalism that everyone showed me and the attention to detail from the beginning to the end they were always there to answer my questions and support me one of the best companies I have ever dealt with..🥳

1 year ago

Reply from Sunrun

This is awesome, Rich! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for choosing us!

May. 1st, 2024

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