Sunrun Reviews

We had a few mishaps along the way. But overall, we are very happy with the outcome on the looks from the street and how the system works. We are so glad to get the battery backup system. Happy to be saving money on electric from SCE, those bills were killing us. Our Rep Ryan really took care of us along the way, and we didn't pay a dime for any part of the system as it went up. Looking forward to years of hassle free and cost effective power. Thank you!

Sunrun was very easy to work with. They explained everything in detail and was always ready to help answer all my questions. They keep me informed of each step. The process was fairly quick and simple. I never have an electric bill and always have credits for the next year I would recommend them to my family and friends or anyone thinking of getting solar.

I am renting out my solar panels with a battery back up. With my son, daughter-in-law, their 5 kids that all live with me create a ton of electricity with all the TV’s, phones, tables, etc plugged in almost 24/7 was costing me a huge amount monthly. With SunRun’s solar panels, I am saving money every month! The electric went out a few days ago and the battery backup kicked on which was a relief! Professional and friendly service - you cannot go wrong with them! I highly suggest everyone get solar panels from SunRun!

Installation crew conscientious and clean. Listened and responded to feedback and suggestions. On-site crew explained all the equipment and operation details. Sunrun handled the local permit process. Also followed up after initial installation with a "how is it going" visit. Made one service call to correct issue detected remotely---without my having to contact them. So far trouble free, and I frequently have a negative balance from the electric company.

I have been extremely pleased with all aspects of my experience with SunRun — from the installation to ongoing maintenance and great power generated. They called me when their system detected an issue rather than me having to hunt them down. I am so glad I elected to keep them as my “utility” company rather than owning the panels outright. I’m still paying off a much older set of solar panels that are 1/2 broken, and the company I worked with then is out of business

We weren't crazy about the sales rep that came to our house, but in spite of him we went ahead with the solar installation. They were easy to work with and until the installation was completed there was a single person to deal with if we had any questions or concerns. We had no electric bills in the summer months, but did have them in the winter. Having said that I also have to say we had a lot of cloudy days and more snow this past winter than usual.

Sunrun was absolute on the mark! I had Sunrun install solar panels on my rental property. Tenant utilities are included in the rent, so it was a no-brainer to have solar installed to help with my expenses. The savings are significant. And, I'm also helping our environment, along with my tenants, in being morally conscience regarding daily, weekly, and monthly energy useage! Thank you, Damian P, (my Sunrun sales rep) for your knowledge of the solar industry and for assisting in getting my solar system set up and working beautifully! Deanna "Dee Dee" B.

I loved the professional attitude and presentation from all the Representatives that we spoke with from the initial young man at Home Depot to Robert who came to the house . Also loved the way we were spoken to and explained thoroughly how the system works to how to clean the panels and we have received follow up calls almost quarterly to check on our savings and system to ensure that we are getting full benefit of our system

Have had Sunrun for three years now and it’s worked great so far. A lower and predictable monthly bill; and the few times we’ve had blackouts, the back-up battery has kicked in nicely and we appear to be the only house on the block not sitting in the dark. Spencer was a great rep for the company when we initially inquired, no pressure at all, just a lot of information provided in a friendly way.

From the first phone call, to the overview presentation about projected billing with a thorough explanation of the solar installation process, then to the workers who came to put in the panels, the electrician and all of the follow up, not one flaw in the entire process! Mike L. has provided superb customer service the entire time, and I appreciate the support of his assistant Megan as well. I have not had an electric bill in over a year!

Last year, Melissa R. was very instrumental in the design and installation process of our new 10 panel solar system. My wife and I found her to be extremely knowledgeable of the solar industry at large and how to meet, through technical expertise, the specific needs of the client. Also, she excellent with regard to responding to post installation questions or concerns. I highly recommend Melissa (as a Sunrun Solar professional) to counsel one through the entire solar acquisition process. Kent C

Buddiee de la G. is awesome, friendly, patient, and very knowledgeable of Sunruns solar panel products and is able to answer our questions easily. Sunruns service has been topnotch and has communicated to me where we were at with the process every step of the way, and would recommend Sunruns (and Buddiee specifically if he is available!) to my friends and family with bo hesitation!

I enjoyed working with Johannes throughout the entire process, from conception and design to the final installation and fully operational status of the solar system. He, and the rest of the Sunrun team made me feel confident in my decision to lease a solar system with them. I look forward to a positive experience with the system now that it is up and running, and hope that the support I experienced over the last several months will be there for me in the future.

There's a coordinated effort between Sunrun, the financing entity and the stakeholders (city permitting, electric service delivery entities). This made the process go smoothly. The Sunrun team was accessible to us and set expectations appropriately. The system is running well and we're able to track usage and savings. Note that the initial system installation was about a year ago and we are seeing savings. However, we added a battery and more panels during the last month. We think this will make a big difference in our savings with the electricity provider.

I would like to thank Damian P for walking me through the process of solar energy and making me feel comfortable with the choice I made to choose solar, and especially Sunrun for there prompt service and delivery of the system. Living in rural Sonoma County and the risk of rolling black outs are no longer a concern and the system looks great on the roof as well.

Sales team was excellent. Five stars explaining how a lease works and pricing. The installation team was 10 stars. They explained all technical things to a technical person including system operation. This included changes that needed to be made "on the fly" that occur when the planned installation design meets the actual home. I was informed of the changes needed. I was informed of any available options if more than one solution was available and the advantages/disadvantages for those options. Basically, they were knowledgeable, efficient, and communicating from beginning to end in the installation. This resulted in a very professional installation. Then we come to the after service support. This has two components. Hardware/installation and connection/billing. There were some issues with the Hardware that required the installation personnel to return and make adjustments. Something I expected because it is complex in all the wiring which had to be rerouted into a second breaker box that the backup battery can support. This also included them training me to understand what areas in the house are backed up for the battery I had selected. They quickly switched over a change I requested. The support side for getting connected with Sun Run, FPL and my Electric meter was a communications and procedural nightmare. This cost a star in the rating. The communication from the so-called customer satisfaction area was basically non-existent. FPL and Sunrun apparently were overwhelmed with installations. The paperwork required from Sun Run was lost or never submitted, so we were sending power to FPL through a one-way meter. This was indicated on the meter as being bought from FPL, which meant I was paying for the power I was generating. I resolved the issue by getting the Hardware support to temporarily shut-off my system and personaly submitted the required forms to FPL for the two-way meter. Once the two-way meter was installed and the system restarted, everything has operated flawlessly. This includes multiple power outages, from just moments to multiple hours. A lighting strike on the cable network system which damaged the cable boxes and stopped electrical power all over the neighborhood. My Sun Run system handled it without any issues. So, I am enjoying a reliable and fixed cost electrical system which has been stress tested and performing as designed. I now have a battery backup system and reliable power at approximately the same cost as my original annual power bill. My

After much research and contracting several companies for solar installation, we selected Sunrun for it's customer service and company trustworthiness.... The installation process was painless and our Sunrun rep, Leticia A went above and beyond in answering our questions via text, phone and email and helping our installation move forward seamlessly. We would recommend Leticia and Sunrun to anyone who are considering Solar panels for their home or business.

Sunrun is a top notch company in the solar panel industry. I was completely satisfied with everything about this company. From my first initial meeting to the completion of the project everything went great! Now I am pleased to say that my electric bill is down to about $5.00 / month. If I ever need more solar work done or move to a property that doesn’t have it I will definitely call Sunrun. Dale

Sunrun staff have always notified me that they would be arriving to check on the system installed at my house, arrived when they said they would, then repaired whatever wasn’t working right. Sometimes it takes a second visit to bring a necessary component. They are monitoring the system remotely and are alerted when something isn’t registering on their end. I think Sunrun has amazing service.

Every step of the process went smoothly, and more importantly, as expected. From the initial consultation the process was laid out with realistic timelines. The consultant also explained how he designed the system and why he recognized what he did. I actually went with one more panel than he originally recommended. There was no upselling. I did this because the info he had from the prior year was inaccurate due to us being out of town. Overall it was an outstanding experience.

The installers were on point, they didn’t waste their time and did a wonderful job setting up the solar panels. They all worked like a well oiled machine, which shows that they are good at their job and enjoy doing it. I am very excited and happy I decided to get the solar panels, and with a team like your installers and your service rep John P. You can’t go wrong with saving the environment with Sun Run. Very happy customers, Ken and Stephanie C Brockton Ma