Sunrun: Read 3,817 User Reviews From Real Homeowners

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John B Hedgepeth San Luis Obispo, CA

I purchased a 3kW system from REC Solar, who had partnered with Sunrun before Sunrun purchased their residential solar part of company in 2014. The details appear on Sunrun's website: "Sunrun and Mainstream Energy Corp. today announced that Sunrun has acquired the residential division of REC Solar, AEE Solar and SnapNrack. The companies represent Mainstream Energy's residential solar sales, design and installation; wholesale distribution; and mounting systems and hardware businesses, respectively. In the commercial market, REC Solar will continue as an independent organization under the legal name REC Solar Commercial Corp. The value of the transaction was not disclosed." Shortly afterward my Fronius inverter failed. First it took me awhile to figure out that REC Solar was not the company I needed to deal with. Once I discovered that I needed to deal with Sunrun, it became a nightmare to find out how to contact them. Bizarrely I discovered that they had an office about 8 miles away from my house. Then they refused to honor the warranty until I produced a copy of my contract. Afterwards they replaced the inverter in a reasonable time period. This was the second replacement in ten years, the limit of REC Solar's warranty. So despite Sunrun's more beneficial warranty, I am stuck with replacing the inverter should it fail again. Overall, I was disappointed that Sunrun had very little documentation about REC Solar's customers, especially me. I think they drug their feet without adequate information. They offered me no additional services or perks like internet supervision or extended warranties. However they did honor their commitment after my showing them the original contract. Minus two stars!!!!

7 years ago

Reply from Sunrun

Hello John B. Thank you for your feedback. We understand your situation with Sunrun was different, and we appreciate your willingness to work with us through the process. Working to assist and address our customer's needs is what we strive. Feel free to reach out to us if have any questions or concerns.

Nov. 7th, 2018

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Sarah Albuquerque, NM

I had a very quick and mostly smooth process! Richard P is the BEST sales guy you have. He was in training when they were at my house but he answered more of my questions that the sales rep. Richard P is very kind and courteous, knowledgeable and prompt. Once all the paperwork was complete the installation went faster than expected! So far I have been very happy.

7 years ago

Reply from Sunrun

Hello Sara, We love hearing stories like yours! Our team strives to provide the best customer experience. We are so excited you're a new part of our Sunrun family. We love to hear that the sales rep guided you through the process seamlessly.

Oct. 25th, 2018

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Frene Ignacio Glendale, AZ

1. My first call to inquire about Sunrun was to COSTCO where I picked up a brochure . My husband and I were talking solar system for our house because electric is getting higher every year from SRP. Costco said that Sunrun is only for COSTCO members. We were not , we are using our employers company Costco card. So I google for the 5 best solar company in AZ. I found Sunrun as No. 1 in the list. So I called, the lady that answered the phone asked some information about our location and the electric company. She told me that Sunrun does not deal with SRP because SRP are difficult to work with. Okay and thanked her for the info.

7 years ago

Reply from Sunrun

Thank you for bringing this to our attention, Frene I.We sincerely apologize for the lack of communication and service surrounding this matter. Please rest assure this is-not how we do business and we'll work to turn this experience around.

Oct. 2nd, 2018

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George Tausiani Sun City, AZ

Not sure yet...salesman said we could lower the temp. on our thermostat as we will not be on the APS Grid anymore.....so we lowered it a couple of degrees and now have a bill with APS for $126 and $135 with Sunrun....which is more than I paid last year at this time...I’ll give it a few months and if it continues, I’ll have to see an attorney.....don’t believe the sales person as he’s trying to make a living...also, the installation was shabby...had to call them out a few times to make adjustments. Saw that some flashing was coming up and reported it again.....no action yet and it’s been about 3 weeks...

7 years ago

Reply from Sunrun

Thank you for your feedback, George T. Our aim is to provide a customer experience that meets your expectations! This begins with our unwavering dedication to delivering customer service that meets your needs. I see your system is set up to generate 13,488 kWh the first year. Your pre solar usage is 12,996 kWh. We're set up to cover 104% of your utility bill. Thank you for taking the time to leave a review.

Aug. 13th, 2018

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Gemma Boiser-Sy San Dimas, CA

We couldn't be more pleased with our sales representative Roger D. He is extremely knowledgeable and is very accessible, and is very pleasant. He was constantly giving us updates on the progress of the application process.

7 years ago

Reply from Sunrun

We love hearing stories like yours! After all, providing a one-of-a-kind customer experience that fits in with your expectations is what we strive for. So thrilled you're a part of our grand mission in creating a planet run by the sun! Power Forward!

Jul. 20th, 2018

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Verified Customer

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Gerry DeGrace Gardner, MA

Our panels have been operating for two years and consistently generate more power than we use. Engineering and installation was above expectations. Great crew! The system looks great on our house and works great. Absolutely will and have recommended sunrun. Have not needed customer service much but they were responsive.

7 years ago

Reply from Sunrun

Thank you for taking the time to share your feedback, Gerry D.! It's awesome to learn, you've enjoyed the process of going solar, from the installation to your experience with customer care. We are happy when our customers are happy, thank you for helping create a planet run by the sun!

Jul. 9th, 2018

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Ted Larkin Norton, MA

Ok at best. Sunrun holds our lease since our original solar company called sungevity went bankrupt a few years ago. Repairs in Massachusetts are not performed by sunrun. They use an independent third party repair center which did not install the panels. Took sun run and or their repair center sun system technology four months to repair our solar system under warranty. They’re a complete joke when your system breaks. A lot of stress and headaches. Their right had doesn’t talk to the left hand so to speak. I would only use a local solar installer over sun run or sungevity in my next twenty year lease. Good luck.

7 years ago

Reply from Sunrun

Thank you for your feedback Ted. Setting the standard in outstanding service is something we (seriously) obsess over. We are sorry to hear this was not the case. We do have techs available in MA to service our systems, and if we don't have one available we can contact a partner to help service our systems. We do it in good faith to make sure we serve our customers in a timely manner. We work too hard to make sure the system is producing, as well as making sure we fix the problem if the system experience underproduction. You're protected by the performance guarantee during the time you're experiencing service issues. We will provide your feedback to our service leadership team.

Jun. 28th, 2018

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JOHN FRUGONE Phoenix, AZ

Excellent company and great technicians. Had the whole process was done in 3 months. Russell C. and Jon R. were in constant contact with me all along the way and kept me up to date which every step . Originally I was told it would be up and running hopefully by the middle of May but was completed by April 15th.

7 years ago

Reply from Sunrun

That's what we love to hear, John! We aim to provide the best customer experience and are constantly working to cut down our installation process time. So thrilled you're now a new member of our Sunrun family!

Apr. 25th, 2018

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Evelina Staten Island, NY

Fantastic job by Javier, Holving, Mike, Russel and Tom from Sunrun! Thank You! Everything went super smooth and fast. It took one day to install everything. They were professional, nice and a pleasure to work with. Highly recommend them!

7 years ago

Reply from Sunrun

That's what we love to hear, Evelina! Providing the best customer experience is key when our mission is to create a planet run by the sun. Thanks for sharing your story! We are thrilled to welcome you to the Sunrun Family!

Apr. 18th, 2018

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David San Ramon, CA

I purchased my Sunrun system. Installation was flawless and very happy with the system thus far. My electricity provider is PG&E and I will have my next true up billing in November after a full year of solar operation. With the size of my solar system, I expect to pay less than $100 to PG&E for electricity for a full year.

8 years ago

Reply from Sunrun

Thank you so much for sharing your experience David! We know service issues can be aggravating, and we are thrilled this was handled in a satisfactory manner. If you know someone who might also benefit from Sunrun, you can take advantage of our referral program by going to Thanks for joining us in our mission to create a planet run by the sun

Mar. 19th, 2018

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francis niegocki Tomkins Cove, NY

On Jan 31st I wrote a review regarding slow response from Surun customer service. Since then Sunrun contacted me several times and was able to straight out the problems I had experienced. Their installers were very professional adjust the issues. I am now saving and have updated my original review to a solid four. System works well and I can see the savings already.

8 years ago

Reply from Sunrun

Thanks for sharing your wonderful story, Fransisco N! Our drive is to make solar hassle-free by being attentive and focusing on each individual customer's experience! We also understand strict safety, professionalism, and organizational standards all go along with that. After all, we're only happy when you are! So thrilled you're with Sunrun! Power Forward!

Mar. 15th, 2018

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Alfredo Zaragosa San Jose, CA

I had solar installed on our house from Sunrun since July 2017 and I was very happy with the whole process. My savings has been huge!! I also referred my brothers and friend, they are very pleased with the Service they received from the sunrun team! Keep up the great work Sunrun!!

8 years ago

Reply from Sunrun

This is wonderful to hear Alfredo Z! Providing the best customer experience is our aim, and it all starts by doing the simple things. So glad to have you as a customer, and hear you are referring your friends and family. Thanks for helping us create a planet run by the sun! Power Forward!

Mar. 9th, 2018

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Donald Barclay Merced, CA

The system works well and the is price fair. I’m leasing, so I didn’t get the big tax break, but on the other hand I don’t have my own (or borrowed) money tied up in the system. It’s all about how the math works as to whether or not buying is a better deal than leasing. One of the gotchas of solar is that once a year the power company hits you with a true up bill. Historically, my annual hit has been $1,000. This year it was $2,500. Why? Because last summer, unbeknownst to me, my system sopped producing electricity. Sunrun is supposed to monitor that. They didn’t. I only found out because a tree guy I had hired told me that he noticed a red light on my system. I contacted Sunrun, and by the time it was all over it still took several months to get the problem fixed. When I got the mega-bill for the annual true up, Sunrun offered me $50. I figure they owe me $1,500. I’m sending them a demand letter. If they don’t respond appropriately, I’m getting a lawyer and going after them.

8 years ago

Reply from Sunrun

Thank you for your communication Donald B. We are so sorry to hear about your service issue, we are also glad to hear it has been resolved. Sunrun offers to lease or purchase the system, we offer these options to fit the needs of any consumer deciding to go solar. In your case you are leasing, and Sunrun covers the services and maintained of the system.
As a Sunrun customer, you are protected by our performance guarantee. This guarantees that you will never pay for electricity that you do not receive. On every anniversary of the In-Service Date 12/17/2013, Sunrun will calculate the "Actual Output" of the system. If the actual output is less than the guaranteed output for that anniversary date listed in Exhibit A then Sunrun will issue a refund. This refund is calculated by subtracting the actual output from the guaranteed output and then multiplying by the refund rate listed for that year in Exhibit A.

For example, if in year 6 the system was expected to generate 42,000 kWh cumulatively and actual generation was 41,500 kWh, we will credit your account based on the 500 kWh the system fell short multiplied by your refund rate, i.e. 500 kWh x $0.13 = $65.

Looking at your account you have received a Performance Guarantee credit of $990.47 on can view this credit online on , and please feel free to private message me with any question you may have.

Feb. 12th, 2018

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Ritchie Orlando, FL'

They are not able to put solar panels on clay barrel tile roofs at this time. I went through the whole process of getting qualified, only to find out in the end that they are not set up to do business in in Florida with roofs that have barrel tiles. The 3 star for trustworthiness is because the should of known about the tile roof.

8 years ago

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marie que Berlin, CT

The sales team was very knowledgeable. They anticipated all of our questions and those that we hadn't even though of. The install team was fast and neat. Installed on a grey rainy day and my yard looked undisturbed. Everything from the sales and solar evaluation to town inspection and electric to solar meter switchover was super quick! Anyone can contact me if they want more info on my install.

8 years ago

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Bill Meinke Long Beach, CA

Very satisfied. We purchased Sunrun through Costco. Very smooth. They beat all of their benchmark dates by quite a bit. Sales was very low key but gave us more insight than other companies. Installation was quick and clean. Highly recommended.

8 years ago

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Elizabeth Hull Fresno, CA

We found Sunrun through our natural gas supplier, Ambit Energy. Our agents with both companies were fast and efficient. The answered all our questions and installed a great system for 1/3 the cost of our bill with PGE. We are very happy with our service and our neighbors think the panels look great.

8 years ago

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Joe Exner Washington, DC

I remodeled my house in Castaic CA. I went with solar because I heard about the benefits. I decided on SunRun because the saleman was very knowlegable and the subsequent installation was smooth and effortless. The SunRun workers in my area is from the corporate office and no sub-contractors where used. So, far so good.

9 years ago

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Mike Quiros

True to there word. Outstanding sales pitch by Mr. Carson. Outstanding Installations crew and project manager that made sure I knew everything going on. They lived up to their word. Now just waiting to check the cost savings.

9 years ago

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Robert Ciccaglione Murrieta, CA

Sunrun has just completed installing and activation of our system. Everyone we dealt with who worked for Sunrun were pleasant, professional and efficient. It was a pleasure doing business with Sunrun and would not hesitate to recommend them.

9 years ago

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Valerie Caraveo Phoenix, AZ

We're just in the beginning phases of working with SunRun and we've been very pleased with their customer service thus far. Our rep is Tom H and he's answered all of our many questions and is always available via email. Looking forward to energy savings!

9 years ago

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Sue Johnson

Sunrun and Tom O were amazing from day one. Always keeping us informed and helping whenever needed. Had problems with LADWP, but he helped us through it with constant calls to all and came through like a champ. We are very grateful to him and everyone at Sunrun. Pat and Sue Johns

9 years ago

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Cheryl Ingram Phoenix, AZ

Customer service was amazing from my project manager to each and every representative and technician. Communication was timely and very informative. I am extremely happy thus far. I've only had service for a month so I can't reply to much more than the initial process and hook up.

9 years ago

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John Thau

We have been with Sun Run since 2011. They are right on. Schedule, performance and monitoring. The only issue was turn on with the Grid which was more of a So Cal Edison issue. They clean based on performance monitoring. Just a real professional company.

9 years ago

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John Mascio Jr

Talking about Sunrun Solar. We meet with the reps. from that company. The system sounded real good . So we had it installed. Everything went fine with that end of the deal. We had a lot of calls from Sunrun while this end of the deal was going on. After the hook up that seems to be the end of all the calls from them. The system was suppose to take a day to install . it took four days. Haven't heard from them since. We have tried to contact the reps. that had contacted us though the whole setup approx. for 2 weeks now. We had question about the billing. Needless to say as of now we haven't heard a word from any of them . Seems like once they had there system installed, that was the end of it. They didn't care about you anymore .At least they could have the decency to return our calls. though out the installation they promised us a gift card for 350.00 dollars for the mix up in billing. Never got that. Made three or four calls to Ellen and the same to JC, leaving voice messages with both. Seems like they moved out from the face of the earth . If you are not able to contact your company. maybe they are not worth having. John PS Still has nothing been done. after all the promises

9 years ago

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Philippe Colin

A great choice over all. The best in the industry. From customer service to performance. Always there to answer your questions. They save you money and time. Now, I got to enjoy the rewards program that pays my electric bill. Thank you Sunrun.

9 years ago

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William Strassner

From start to completion, we were fully informed on a regular basis, all schedules were met - with cooperation - installation done properly and on time. Just great. Most competitive of the four we discussed the project with. Fully 16% better than another well known company !

9 years ago

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Lois Vanderkooi Broomfield, CO

Sunrun has been a great company to work with as everyone explains things, answers questions, and communicates clearly and directly. Their use of e-mail is also very effective in guiding the process. Moreover, their pricing is very reasonable and we are happy to be contributing to cleaner air!

9 years ago

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Alexander Millar Poughkeepsie, NY

The sales person was fantastic. Knowledgeable about solar energy and products. He had a strong engineering background and provided no pressure, as the product speaks for itself. Installation went without surprises Customer service followed up is monitoring the system....

9 years ago

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BRYAN MOOSE Columbia, SC

I just got my first Sun Run bill, and my electricity bill went from last months high of $320 (usually around $230, this time of year) to only $97. I could not be happier or more pleasantly surprised. Installation went super smooth, on all accounts, and things came together in mere weeks.

9 years ago

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Sheri Frost CA

The Sunrun team is amazing. We had a great experience from start to install. Unlike other companies that send one guy to install, they sent a team and got it all done in 2 days as they said. They've been very professional and obviously prioritize customer service. It's nice to be appreciated for using a product that pays me back!

9 years ago

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Pat Dempsey Pismo Beach, CA

SunRun was very professional from the sales process through the permits, installation, and activation. Incredible communications. Installation was done in one day. They predicted 2 days, but worked a little late to get it done. Everything went by the numbers. All SunRun people I encountered were excellent.

9 years ago

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Alex Boost Costa Mesa, CA

Not only was Sunrun the most professional and on-top-of-it solar company I got a bid from, they also provided the easiest construction experience I have ever seen. We just hit the end of our first year of having solar and the system produced 10% more than the estimates! We are so happy with solar and just wish we would have done it sooner,

9 years ago

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Jacqui McLeish Columbia, SC

It was a no-brainer to go solar but when you have great customer service, and the courteous and expeditious installation crew what more can I ask for. Let me tell you I received my first utility bill since flipping my switch for solar and I received a credit on my bill.. Now that put a smile on my face Way to go Sunrun

9 years ago

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Drake Freeman Las Vegas, Nevada

Love love love the Sunrun folks, best thing we ever did, even with the ''new rates'' imposed by Warren Buffett and his cast of clowns we havn't sent NVEnergy a dime since last Aug 2015. Wish them much luck in returning to the Las Vegas Nevada market in the future. Love talking to people about my solar and sharing my bills.

9 years ago

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Sharon Lainey North Dartmouth, MA

Totally satisfied with my solar experience so far...such professionalism. From my sales rep chris romano, to my electrical foreman,Paul...on the install. Tremendous service.can't wait to "power forward" in a couple of weeks! !! SO EXCITED!!

9 years ago

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Frank Wayne Owens Spartanburg, SC

From meeting the Sunrun Rep. at Home Depot , through the installation and now that we have received our first full months Duke Power bill ( $8.71) we are very pleased. To have such a savings on our bill and to know that we are helping solve a little of the global warming problems makes us proud and very pleased with our decision to go solar.

9 years ago

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Parminder singh Oakland, CA

Sunrun is the best solar company in market today they told me 3 month approximately to install and working solar at my house but they complete every thing in 5 weeks , I never have any problem with the system , I advice only use Sunrun for solar !!

9 years ago

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alan r Little Falls, NJ

the total experience with sunrun went very smoothly.one day installation good cleanup no problems.all the people I dealt with were professional and extremely courteous.i was impressed with the quality of all the materials used for the job. overall rating I give it a 10+

10 years ago

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James Kennedy Oak Park, CA

I have had a Sunrun Leased Solar system now for 20 months and am very pleased with the results both from an installation and financial point of view. I have saved about 2,000 dollars over this period. Best decision ever now that I am retired and live on a fixed income.

10 years ago Edited September 14, 2021

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Mark Gorsky Williamstown, NJ

I have had SunRun now for 2 years. Never a problem and very gratifying that I am doing my part to reduce carbon emissions and lowering my electric bill at the same time. I paid my lease in advance and never had any regrets. Totally Awesome

10 years ago

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Jacob Litoff Millis, MA

The solar panels they gave me for $1k was a great success. I have to pay $37/month for 14 years they take care of the panels for free during that time. No problems yet. and my electric bills are nothing but credit. Can't ask for more. I just wish my car ran on solar energy during the day and ...well moon energy on my way home from gigs.

10 years ago

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Verified Customer

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Genevieve Sayville, NY

I am very happy that I have signed with Sunrun. Everyone I spoke to including the installers were very professional yet friendly. They were very patient with me as I had many questions, and yes sometimes repeated myself and they always took the time to answer me. As a matter of fact they would make sure I understood everything step by step to calm all my fears. I would highly recommend Sunrun.

10 years ago

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Valerie Kumra Santa Rosa, CA

A flawless experience so far. From installation on, we haven't really had to do a thing. Haven't even had to pay a dime (our panels were free with PedersonDean). Once there was an issue with the panels but we didn't even know until they sent us an email that they would be out to fix it. We are two or three years in, and so far, A+.

10 years ago

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NAthan Pasadena, CA

I have had solar for 2 years now and I love it. Although I am saving about $10 a month, I am helping out the environment and everytime I see a rate jump from PGE on the news I can smile. I have never had an issue with anything.

11 years ago

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James Schneider San Diego, CA

#1 Sunrun sent us an email requesting a $500 down payment after the salesman from Smart Energy specifically stated that there would be no down payment. Apparently these two companies were not on the same page. #2 after the panels were installed (before inverter installation) I discovered a hypodermic syringe on my driveway and brought it to the attention of Smart Energy ownership. #3 after final inspection by the county building inspector I discovered 20 - 1/4" Holes drilled into the wrong pitch of the roof. They had been calked and were highly visible from our pool area. The mishap was not disclosed to the inspector or us. #4 I finally got an in home 1 hour visit from the owner of Smart Energy and discussed how I would like the remediation to take place. I would have a roofer of my choice completely remove shingles and paper and re install the roofing. This cost would be covered by Smart Energy directly. The job is complete and we are up and running. I received a call from Greensky and discussed payment. I am anxious to see subsequent bills to verify my savings. James and Ruth Schneider

11 years ago

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Jacquelyn Blanco

Was interested in installing solar panels at home and saving some money.

2 months ago

Reply from Sunrun

Hi Jacquelyn! We'd be happy to assist you if you are still interested in getting panels! Please reach out for more information!

Jan. 27th, 2026

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Brian S

As a result of Wallace. He was great! Cannot recommend him highly enough enough

2 months ago

Reply from Sunrun

We greatly appreciate your positive feedback, Brian! It warms our hearts to know that Wallace played a pivotal role in your seamless solar journey. Thank you for contributing to our mission of building a planet run by the sun.

Jan. 9th, 2026

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Dexter loo

Excellent service Excellent installation Excellent after sales service

2 months ago

Reply from Sunrun

Thanks for your review, Dexter! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jan. 6th, 2026

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Verified Customer

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Sabrina

Worth the investment, appreciate the attention to customer service

6 months ago

Reply from Sunrun

Thanks for your review, Sabrina! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Sep. 25th, 2025

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