Sunrun: Read 3,581 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Tabatha Rubini

It was a easy and seamless process! Highly recommend sunrun!

11 months ago

Reply from Sunrun

Thanks for your review, Tabatha! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Jan. 3rd, 2025

check_circle

Verified Customer

star star star star star

John Dockery

My SoCal Edison bill has been a credit for 3 years. Saved $1200 annualy.

11 months ago

Reply from Sunrun

Thanks for your review, John! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Jan. 3rd, 2025

check_circle

Verified Customer

star star star star star

Danielle M

Barb is the most helpful and knowledgeable person when we purchased our solar.

11 months ago

Reply from Sunrun

We're thrilled you had a good experience, Danielle! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Dec. 23rd, 2024

star star_border star_border star_border star_border

Sam Reynolds

We were used from the start, got solars and referred our daughter and she got them also, we were promised, sign up, auto pay and referral money, now Sunrun sent letter that we are not getting anything, just excuses per letter we received per email from Jenny Hickmott! I no longer want Sunrun solars on my home, come get them!

7 months ago

Reply from Sunrun

Thank you for letting us know, Sam. We definitely don't want you to miss out on your referral, and we want to get this resolved for you as quickly as possible. In order to best assist you, please send your address and an overview of your concerns to resolutions@sunrun.com, so that we can personally connect you with an Escalations Expert that can help you. Thank you!

May. 16th, 2025

star star_border star_border star_border star_border

Kim

This company is a scam they say that if this system dosnt work for you they will go on .. not true salesman lied snd lied to us now we are paying double for power !!!!! And yes if we want the panels gone it’s 24000 plus tax so for now I have to live with the biggest mistake I ever made until I can get a lawyer…….

7 months ago

Reply from Sunrun

Thank you for reaching out, Kim! Your monthly savings may fluctuate based on your usage patterns. Our team is dedicated to assisting you and ensuring you optimize your savings potential. To help us look into this further, please send an email to resolutions@sunrun.com with your service address so we can confirm your account. Thank you!

May. 10th, 2025

star star star star star

L.m. B West Haven, CT

Number one solar provider according to my research and personal experience! Excellent all around experience.

8 months ago

Reply from Sunrun

This is awesome, L.m.B! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Apr. 7th, 2025

check_circle

Verified Customer

star star star star star

Tracy Leipold

Saves money and easy to track usage. Customer Representatives easy to work with

1 year ago

Reply from Sunrun

This is awesome, Tracy! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Dec. 23rd, 2024

check_circle

Verified Customer

star star star star star

Gregory Sgarlato

Excellent service. Installation was quick and installers were great to work with

1 year ago

Reply from Sunrun

Thanks for your review, Gregory! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Dec. 23rd, 2024

check_circle

Verified Customer

star star star star star

Luisa Bravo

Sunrun made the entire installation process easy and every task was delivered on time

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Luisa! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Dec. 23rd, 2024

check_circle

Verified Customer

star star star star star

Leslie Holthouse

We highly recommend Sunrun . The company was easy to work with and met all our needs

1 year ago

Reply from Sunrun

Your review brightened our day, Leslie! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Dec. 17th, 2024

check_circle

Verified Customer

star star star star star

Monty Dawson

Sunrun was extremely professional and did a stellar job. We are are extremely happy with Sunrun.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Monty! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Dec. 12th, 2024

check_circle

Verified Customer

star star star star star

Louis Moreno

Paul with Sunrun and his team did a fantastic job. The customer support is top notch.

1 year ago

Reply from Sunrun

We are so happy to hear that your representative, Louis, played such a crucial role in guiding you through your solar experience. Your feedback is invaluable to us, and we appreciate you taking the time to share your story with others. Having you as part of the Sunrun family brings us immense joy.

Dec. 5th, 2024

check_circle

Verified Customer

star star star star star

Margery Fernald

Ben is outstanding. He is intelligent and follows through on what he says he is going to do.

1 year ago

Reply from Sunrun

Your positive feedback is like a ray of sunshine to us Margery, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Nov. 26th, 2024

check_circle

Verified Customer

star star star star star

Sandra Lai

Knowledgeable of products and kept the customer updated throughout the whole process.

1 year ago

Reply from Sunrun

Sandra, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Nov. 22nd, 2024

check_circle

Verified Customer

star star star star star

Ivan Castro

The fastest attention, and great pre and post sales service ! Happy to be with them !

1 year ago

Reply from Sunrun

This is awesome, Ivan! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Nov. 22nd, 2024

check_circle

Verified Customer

star star star star star

Suresh Menon

Tom has been a great help right from the word go till the commissioning. Way to go Tom!

1 year ago Edited November 20, 2024

Reply from Sunrun

Suresh, we greatly appreciate your positive feedback! It warms our hearts to know that Tom played a pivotal role in your seamless solar journey. Thank you for contributing to our mission of building a planet run by the sun

Nov. 21st, 2024

check_circle

Verified Customer

star star star star star

phillip pinto

everything was great ,I liked everything Shannon showed and explained to me ,she was great !!!

1 year ago

Reply from Sunrun

Phillip, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience working with Shannon. Thank you for helping us create a planet run by the sun!

Nov. 14th, 2024

check_circle

Verified Customer

star star star star star

Susan Kadera

Our sales consultant was clear, transparent, and ready to answer all of our questions.

1 year ago Edited January 8, 2025

Reply from Sunrun

Thanks for your review, Susan! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Nov. 11th, 2024

check_circle

Verified Customer

star star star star star

JIm Skeen

Four years in and Sunrun has been great. Reliable, affordable great tech support.

1 year ago

Reply from Sunrun

Thanks for your review, JIm! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Nov. 8th, 2024

check_circle

Verified Customer

star star star star star

Dehar Mustafalic

I like everything about this company Chris is very nice man he explained to me everything

1 year ago

Reply from Sunrun

Dehar, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Nov. 6th, 2024

check_circle

Verified Customer

star star star star star

Nina Buzyna

Todd G. explained the process very well and was very knowledgeable and professional.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Nina! We really appreciate you taking the time to share your feedback about Todd. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Nov. 4th, 2024

check_circle

Verified Customer

star star star star_border star_border

Gilbert Cisneros

Just don't understand why I just can't add a battery to my existing 16 panels, makes no sense to me why I have to add an additional 7 panels

1 year ago

Reply from Sunrun

Thank you for reaching out, Gilbert and we are so sorry for any frustration this experience has caused you. Our Solar Advisor Team would be happy to provide you with most updated information regarding our batteries and assist you, please call them at (833)-324-5886. Thank you!

Oct. 30th, 2024

check_circle

Verified Customer

star star star star star

Steve Svendsen

Quality work done in a timely fashion. I would recommend Sunrun for solar installs.

1 year ago

Reply from Sunrun

Your review brightened our day, Steve! Thanks for taking the time to share your feedback. We're so happy you chose us as your solar provider.

Oct. 29th, 2024

check_circle

Verified Customer

star star star star star

Joel Sanchez

It was good working with them, didn’t feel any pressure into getting anything until I’m ready.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Joel! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Oct. 25th, 2024

check_circle

Verified Customer

star star star star star_border

Nichole

Thought I got solar to limit my APS bill but now I’m paying $152 to you and $200 to them. Not a win win.

1 year ago

Reply from Sunrun

Thank you for reaching out to us, Nichole. Your monthly savings may fluctuate based on your usage patterns. Rest assured, our team is dedicated to assisting you and are here to ensure you are optimizing your savings potential. Please feel free to send us a private message with your service address or send an email to resolutions@sunrun.com. Once we confirm your account we will assign a dedicated Expert who will be taking a closer look into this. Thanks!

Oct. 23rd, 2024

check_circle

Verified Customer

star star star star star

Melissa Borda

The Sunrun team was able to answer all my questions and provide clear plans on moving to Solar!

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Melissa! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Oct. 16th, 2024

check_circle

Verified Customer

star star star star star

Alex Dini

The whole process of estimates, contract and installation was very smooth and stress free.

1 year ago

Reply from Sunrun

Alex, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Oct. 15th, 2024

check_circle

Verified Customer

star star star star star

Kurt Baumann

Sunrun is a well know company great customer service I would definitely recommend them

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Kurt! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Oct. 9th, 2024

check_circle

Verified Customer

star star star star star

Laurie Machuca

Very good communication honest reliable and met our expectations and quality customer service

1 year ago

Reply from Sunrun

Laurie, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that Jordan played a huge role in making the process seamless for you. Thank you for helping us create a planet run by the sun!

Oct. 9th, 2024

check_circle

Verified Customer

star star star star star

Crystal

responsive to requests, communicative, swift to resolve issues, polite in all interactions

1 year ago

Reply from Sunrun

Your review brightened our day, Crystal! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Oct. 2nd, 2024

check_circle

Verified Customer

star star star star star

Joe Grebmeier

Worked with me at every step. Installed solar panels, Tesla batteries, permits and inspections.

1 year ago

Reply from Sunrun

This is awesome, Joe! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Oct. 2nd, 2024

check_circle

Verified Customer

star star star star star

Dawn Burns

Alex always answered any questions on timely manner. We have not had any issues with our solar..

1 year ago

Reply from Sunrun

This is awesome, Dawn! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Sep. 24th, 2024

check_circle

Verified Customer

star star star star star

Danielle Dufresne

They did a great job getting everything done professionally and in a timely fashion.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Danielle! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Aug. 15th, 2024

check_circle

Verified Customer

star star star star star

Leonard Smith

He answered all my questions and got things moving forward.very positive and polite

1 year ago

Reply from Sunrun

Thanks for your review ,Leonard! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Aug. 15th, 2024

check_circle

Verified Customer

star star star star star_border

Roxana Zaragoza

Good service They explain everything any questions you have they explain everything with a good actitud

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Roxana! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Aug. 10th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Melissa

The service I received was disappointing. Although the installation went smoothly, the customer service was lacking. I was not provided with the excellent service I expected. Overall, I was not satisfied with my experience.

1 year ago

Reply from Sunrun

Hi Melissa, we appreciate you getting in touch with us. We are so sorry that your experience hasn't been pleasant. Our team is eager to address your concerns in greater detail. In order for us to best assist please send a message with your service address along with an overview of the specific issues you are having to resolutions@sunrun.com. Thanks!

May. 8th, 2024

check_circle

Verified Customer

star star star star star

Francis

I am very pleased with the service provided by this company. They exceeded all of my expectations and everything went smoothly without any problems. The process was very organized and efficient, and the end result was exceptionally clean. I highly recommend their services.

1 year ago Edited January 10, 2024

Reply from Sunrun

Thanks for your review, Francis! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Jan. 10th, 2024

check_circle

Verified Customer

star star star star star

Michael Austin, TX

SUNRUN installed th solar equipment per preplan and everything went like clock work.

1 year ago

Reply from Sunrun

Your review brightened our day, Michael! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Jan. 5th, 2024

check_circle

Verified Customer

star star star star star

Audre Rohnert Park, CA

Everything was clearly and professionally explained. The whole experience was very stress.free.

2 years ago

Reply from Sunrun

Thanks for your review, Audre! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Nov. 8th, 2023

check_circle

Verified Customer

star star star star star

Alan Albuquerque, NM

It took a while to get all the contracts going, but once done, everything else was a breeze.

2 years ago

Reply from Sunrun

We're thrilled you had a good experience, Alan! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Nov. 1st, 2023

check_circle

Verified Customer

star star star star star

David Los Osos, CA

Our system has saved us quite a bit every month. We only pay the minimum that PG&E charges us.

2 years ago

Reply from Sunrun

We're absolutely thrilled to hear about your positive experience, and to hear that going solar is keeping your electric bill low, David! Your feedback means the world to us, and we genuinely appreciate you taking the time to share it. Thank you for being such an integral part of our solar community.

Nov. 1st, 2023

check_circle

Verified Customer

star star star star star

Susan

They notified me of every step during installation and I felt comfortable with Dave

2 years ago

Reply from Sunrun

We're delighted to hear that your representative, Dave, was able to keep you updated throughout the installation process, Susan! Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thanks!

Oct. 26th, 2023

check_circle

Verified Customer

star star star star star

Jessica

it went wonderfully and it's been seamless and works great. I've never had any problems with it.

2 years ago

Reply from Sunrun

Thank you Jessica for sharing your experience, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Sep. 29th, 2023

check_circle

Verified Customer

star star star star star

The Gilsons El Dorado Hills, CA

We have never had a problem with Sunrun. Install was quick and I still have not had a utility bill

2 years ago

Reply from Sunrun

Thanks for your review, The Gilson's! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Sep. 27th, 2023

check_circle

Verified Customer

star star star star star

Rosa Wilmington, CA

The savings have been amazing and the attention to customer service had been great.

2 years ago

Reply from Sunrun

Thank you for taking the time to leave a review, Rosa! We're happy to hear you have been saving money as well as getting good customer care!

Sep. 27th, 2023

check_circle

Verified Customer

star star star star star

Charles Carol Stream, IL

I love the constant production of power when the sun is up. The maintenance is very simple.

2 years ago

Reply from Sunrun

Your review brightened our day, Charles! Thank you for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Sep. 27th, 2023

check_circle

Verified Customer

star star star star star_border

Francisco Oxnard, CA

I do like the savings but will like more communication about any preventive maintenance needed, or if any

2 years ago

Reply from Sunrun

Thanks for your review, Francisco! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. If you have any questions or concerns about maintaining your system, please feel free to contact our Customer Care team at 1 (855) 478-6786. Thanks!

Sep. 22nd, 2023

check_circle

Verified Customer

star star star star star

Barbara Bernhart Rockville, CT

Having solar over the last several years has definitely saved me quite a bit of money.

2 years ago

Reply from Sunrun

Thanks for your review, Barbara! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Sep. 5th, 2023

check_circle

Verified Customer

star star star star star

Maureen Medill Hemet, CA

I like the box I got and the neat installation I received in the garage and the outside wall.

2 years ago

Reply from Sunrun

This is awesome, Maureen! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Sep. 5th, 2023

check_circle

Verified Customer

star star star star star

maria Tracy, CA

All my concerns were answered. Any time you have question there always to answered your questions.

3 years ago

Reply from Sunrun

Thank you, Maria, for helping us to create a planet run by the sun!

Jun. 30th, 2022

Sunrun Reviews