Sunrun: Read 3,922 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Christopher Goleco

Although I wasn't in a hurry for the product, it seemed to take a long time to have it set up.

11 months ago

Reply from Sunrun

Hi Christopher, we appreciate your feedback and apologize that it took longer than expected to get your system up and running. If there is anything you need assistance with please send us a private message. Thanks!

Jun. 6th, 2025

check_circle

Verified Customer

star star star star star

Lisa Ferraro

Everyone at SunRun were very professional and pleasant. Always on top of it and did a great job!

11 months ago

Reply from Sunrun

Thanks for your review, Lisa! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 30th, 2025

check_circle

Verified Customer

star star star star star

Martin Gurnik

Excelente work Very professional and serious company I am very happy and I recommend..!!!

11 months ago

Reply from Sunrun

We're thrilled you had a good experience, Martin! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 24th, 2025

star star_border star_border star_border star_border

CC O

So my solar panels have been down since 9/21/25 they are just 25 month old as I was sold in August 2023. The panels are producing a 0Kw since then. Sunrun has raised my rates each year, and refuse to prorate my monthly bill this month. I have an appointment on Oct 17 to "fix" whatever is wrong with them so that is almost a full month that I will not have the service I am paying for $196.80/mo as of today. Please rethink using these guys. They are guaranteed not to lose more than 10% of what the panels can produce and mine are not producing at all here in AZ. Big regrets for signing up.

7 months ago

Reply from Sunrun

Hello CCO. I am part of the Social Media team here at Sunrun. We're so sorry to hear about your frustration, and we want to do everything we can to resolve it quickly for you. In order to best assist you, please send your address and an overview of your concerns to resolutions@sunrun.com. That way, we can personally connect you with an Escalations Expert who can assist you.

Oct. 7th, 2025

check_circle

Verified Customer

star star star star star

Bobby Magby

Great service so far no problems the people who work there are very patient and have great customer service

8 months ago

Reply from Sunrun

Thanks for the kind words, Bobby! We’re so glad you're loving your system. It’s awesome to hear you’re enjoying the benefits of clean energy- this is exactly what it’s all about!

Aug. 27th, 2025

check_circle

Verified Customer

star star star star star

yesenia Vazquez

Overall, experience has been great, saving so much on my power bill. And generating extra for Edison.

8 months ago

Reply from Sunrun

Yesenia, we wanted to express our sincere thanks for your review! It brings us immense joy to learn that solar is making a positive impact on your savings. Thank you so much for going solar with us!

Aug. 27th, 2025

check_circle

Verified Customer

star star star star star

Juan Padilla Perez

What I like about sunrun is they are very professional and be in communicating with the process at all times.

1 year ago

Reply from Sunrun

This is awesome,Juan! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Apr. 25th, 2025

check_circle

Verified Customer

star star star star star

Sandra Koutouzis

I didn't think I could go solar but the sun run team made it happen, very happy with all that they did for me

1 year ago

Reply from Sunrun

Thanks for your review, Sandra! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Apr. 7th, 2025

check_circle

Verified Customer

star star star star star

Vera Manuz

I love that you monitor the equipment and if there is a problem you send a technician out to check on it

1 year ago

Reply from Sunrun

We're thrilled to be able to help you, Vera! Thank you so much for being part of our Sunrun family!

Feb. 10th, 2025

check_circle

Verified Customer

star star star star star

Earl King

The crew that installed the solar panels were very professional and knowledgeable regarding the entire installation

1 year ago

Reply from Sunrun

Thanks for your review, Earl! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Feb. 10th, 2025

check_circle

Verified Customer

star star star star star

Patrick Rice

Very professional and informative. They helped me make a sound decision for my situation at this time.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Patrick! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Feb. 5th, 2025

check_circle

Verified Customer

star star star star star

Robert Alonzo

It has saved a lot on our electric bill and was installed with no money out of pocket. Maintenance is free as well.

1 year ago

Reply from Sunrun

Thanks for your review, Robert! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Feb. 4th, 2025

check_circle

Verified Customer

star star star star star

Rolando Madamba

I like the clear explanation of Cole regarding the additional system.And also for the fast installation.

1 year ago

Reply from Sunrun

Thanks for your review, Rolando! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with Cole. Thanks for doing your part by helping us create a planet run by the sun!

Jan. 28th, 2025

check_circle

Verified Customer

star star star star star

Andrew Williams

Process was simple and easy to maneuver. Great help throughout each step. Solar panels are up and working great!

1 year ago

Reply from Sunrun

Thanks for your review, Andrew! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jan. 11th, 2025

check_circle

Verified Customer

star star star star star

Nathan Rand

5 star company! From their salesman to the installation team, easy to work with, quick and resposive.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Nathan! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jan. 7th, 2025

check_circle

Verified Customer

star star star star star

Thomas Cornish

Krista was very helpful with making the decision regarding the battery backup system to my solar panels.

1 year ago

Reply from Sunrun

We're delighted to hear that your representative, Krista, made such a meaningful impact on your solar journey. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thanks!

Jan. 3rd, 2025

check_circle

Verified Customer

star star star star star

Don Wind

Im very happy with Sunrun, no problems at all. I really enjoy getting around $50 credit each month.

1 year ago

Reply from Sunrun

This is awesome, Don! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Dec. 18th, 2024

check_circle

Verified Customer

star star star star star

Laura Vida

My service is not installed yet I just expected the best service. So far nothing to say about the service

1 year ago

Reply from Sunrun

Thank you for helping us create a planet run by the sun, Laura! If you need any assistance in the meantime, please feel free to contact us. Thanks!

Dec. 17th, 2024

check_circle

Verified Customer

star star star star star

Peter Hulac

Over the decades we have worked with many, many contractors. Sun Run was and continues to be the very best of them all.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Peter! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Dec. 17th, 2024

check_circle

Verified Customer

star star star star star

Jim Solleder

Professional and easy to work with. Sunrun's employees kept us informed about each step in the process.

1 year ago

Reply from Sunrun

Jim, we truly appreciate you taking the time to share your positive experience with others. We are delighted to hear that our team was there to help you every step of the way and was able to explain everything in detail. Thank you for helping us create a planet run by the sun. Thanks!

Dec. 17th, 2024

check_circle

Verified Customer

star star star star star

Nazareth Lee

Always very good customer service. Always willing to help in any way, and very pleasant to work with.

1 year ago

Reply from Sunrun

Thanks for your review, Nazareth! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Dec. 12th, 2024

check_circle

Verified Customer

star star star star star

Laura Cornacchini

Mike was so professional and informative every step of the way. He answered all our questions promptly.

1 year ago

Reply from Sunrun

Thanks for your review, Laura! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with Mike. Thanks for doing your part by helping us create a planet run by the sun!

Dec. 9th, 2024

check_circle

Verified Customer

star star star star star

Echo

Everyone at SunRun is proficient, professional, & gentlemanly. The product is great & has reliable backup support too!

1 year ago

Reply from Sunrun

Thanks for your review, Echo! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Dec. 5th, 2024

check_circle

Verified Customer

star star star star star

Rejive George

I had very good experience working with Zade. He explained the whole process and made me confident.

1 year ago

Reply from Sunrun

Thank you so much for sharing your positive experience, Rejive! We’re delighted to hear that Zade, your representative, was able to address all your questions and made the process easy for you! Thanks for choosing us as your solar provider.

Nov. 21st, 2024

check_circle

Verified Customer

star star star star star

Karin Heckethorn

Sunrun had roofers reroof my dwelling so that it was compliant with building codes and ready for solar panels.

1 year ago

Reply from Sunrun

Thanks for your review, Karin! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Nov. 15th, 2024

check_circle

Verified Customer

star star star star star

John Bundy

How quick and professional the entire team was, from sales to workers! They were all very knowledgeable and neat!

1 year ago

Reply from Sunrun

John, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Nov. 13th, 2024

check_circle

Verified Customer

star star star star star

Cathy

I have had a great experience over the 9 years I have been with Sunrun, their customer service reps are always helpful.

1 year ago

Reply from Sunrun

Cathy, thank you so much your review and thank you for being apart of the Sunrun family for nine years! We are so happy to hear you are enjoying your solar experience with us!

Nov. 6th, 2024

check_circle

Verified Customer

star star star star star

Brenda Mirelesjacinto

I have panels that were installed a few years ago and I’ve been happy with Sunrun. I may get more.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Brenda! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Oct. 29th, 2024

check_circle

Verified Customer

star star star star star

Martin Taber

Sunrun took care of my inverter that went bad. A Sunrun tech, was there in a few days to install a new inverter.

1 year ago

Reply from Sunrun

Thanks for your review, Martin! We're so happy to hear that you were able to get your inverter repaired in a timely manner.

Oct. 23rd, 2024

check_circle

Verified Customer

star star star star star

Daniel Matthias

Installation went very smooth. The job was well done. We had no problems with the system since its installation.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Daniel! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Oct. 15th, 2024

check_circle

Verified Customer

star star star star star_border

George Yanagi

I currently have a 20 year PPA with Sunrun. And I’m very happy with the system. My next step is to install their battery unit when I am able

1 year ago

Reply from Sunrun

This is awesome, George! Your positive feedback is like a ray of sunshine to us, and we're so happy you are enjoying your solar experience. Thanks for going solar with us!

Oct. 15th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Aaron

I found the installation process quite disappointing as the critter guard was installed incorrectly, leading to damage on my roof from pigeon droppings. Additionally, I really wish I had a battery to store energy for nighttime use, as most of my electrical needs arise after dark. Overall, I'm not satisfied.

1 year ago

Reply from Sunrun

Aaron, thank you for reaching out to us and sincere apologies for not providing you with a positive solar experience. We will be sending you a direct message to assist you and help improve your experience with us, thank you!

Oct. 11th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

David

I had a terrible experience with Sunrun. After a long wait, they installed everything incorrectly, leaving me with ongoing issues. They messed up my roof and failed to complete the project, leaving me feeling abandoned. I totally regret choosing Sunrun for my solar installation.

1 year ago

Reply from Sunrun

David, we are so sorry to hear this and we want to help escalate your experience. We will be sending you a direct message to assist you. Thank you!

Oct. 11th, 2024

check_circle

Verified Customer

star star star star star_border

Mary Ellen Acker

I had mixed experiences with Sunrun. The installation went smoothly and the professionals were efficient, but it took much longer than expected due to various issues. Despite this, I'm happy with the system and their follow-up monitoring. I would recommend them to others, even though my experience wasn't entirely positive.

1 year ago Edited October 2, 2024

Reply from Sunrun

Thanks for your review, Mary Ellen Acker ! Our goal is to make going solar easy and enjoyable. We're so happy to hear that you had a good experience with us and your problems were fixed. Thanks for doing your part by helping us create a planet run by the sun!

Oct. 2nd, 2024

check_circle

Verified Customer

star star star star star

Billy Hill

Jonathan was a very good representative for your company he was the only person that has helped us receive this offer

1 year ago

Reply from Sunrun

This is awesome, Billy! Your positive feedback is like a ray of sunshine to us, and we're so happy Jonathan could guide you through your solar experience. Thanks for going solar with us!

Oct. 1st, 2024

check_circle

Verified Customer

star star star star star

Rommel

Have been happy and satisfied with SunRun! Alexander H. is very helpful in any question I might have.

1 year ago

Reply from Sunrun

Your review brightened our day, Rommel! Thanks for taking the time to share your experience with Alexander! We're so happy you chose us as your solar provider.

Sep. 16th, 2024

check_circle

Verified Customer

star star star star star_border

Josephine

Well my summer ended early this year. I got a very large electric bill for August and a regular bill for September. I guess 0 electric bills are over

1 year ago

Reply from Sunrun

Hello Josephine,

My name is Aulana, and I am part of the Social Media team here at Sunrun. I'm following up with you regarding the review you provided. In order to look into this further, can you please provide me with your service address?

Thank You,
Aulana

Sep. 14th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Harry

Installation was quick and smooth, but the customer service and billing are absolutely terrible. Fixing issues with the solar system has been a nightmare. I'm really frustrated and can't wait to switch providers. I hope they go out of business so I can leave them sooner.

1 year ago

Reply from Sunrun

Hello Harry,

My name is Aulana, and I am part of the Social Media team here at Sunrun. I'm following up with you regarding the review you provided, we definitely want to turn your experience around. Can you please provide me with your service address so we can locate your account and request an Expert to assist you?

Thank You,
Aulana

Sep. 14th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Carol

Installation went smoothly, but customer service and billing are terrible. I'm frustrated with the high monthly costs and minimal savings from the solar system. Overall, I feel like I'm paying more than before and can't wait to switch providers.

1 year ago

Reply from Sunrun

Thank you for bringing this to our attention, Carol. Sincere apologies for not providing you with a positive experience. We'd be happy to look into this for you and we will be sending you a private message requesting additional account information so that we can assign a Specialist to assist you directly.

Sep. 14th, 2024

check_circle

Verified Customer

star star star star star

Israel Lupercio

The best experience from star to finish on my a/c unit…Edwin thanks for all your help and make the process easier

1 year ago

Reply from Sunrun

We're delighted to hear that your representative, Edwin, was a huge help with learning more about going solar and was able to answer any questions you had. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thanks!

Aug. 23rd, 2024

check_circle

Verified Customer

star star star star star

Cathy Holiday

Shannon was amazing, very helpful and really knows her information about solar energy, I would highly recommend her.

1 year ago

Reply from Sunrun

Thank you for sharing your feedback, Cathy! We are thrilled to hear that your representative, Shannon, was attentive and was able to help answer your questions. Thanks for helping us create a planet run by the sun!

Aug. 17th, 2024

check_circle

Verified Customer

star star star star star

Rolando Alvarado

Working with Sunrun has been a pleasure. They always have been there when I needed service and to solve any problems.

1 year ago

Reply from Sunrun

Thanks for your review, Rolando! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Aug. 13th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Robin

The installation process with SunRun was efficient and professional. However, the lack of clarity from the salesman regarding costs has led to higher expenses for me post-installation. If given the chance, I would reconsider signing a contract with SunRun due to increased electricity expenses.

1 year ago

Reply from Sunrun

We're so sorry to hear about your frustration Robin, and we want to do everything we can to resolve it quickly for you. In order to best assist you, please send your address and an overview of your concerns to resolutions@sunrun.com. That way, we can personally connect you with an Escalations Expert that can assist you. Thank you!

Jul. 22nd, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

David

I've been waiting since January for a problem to be resolved, and it's still not taken care of. The installation was done years ago, so that's not the issue. The real problem lies in their poor customer service. It's frustrating to deal with a company that doesn't prioritize resolving issues in a timely manner.

1 year ago

Reply from Sunrun

We’re truly saddened to hear about the challenges you’ve encountered, David. Your satisfaction matters to us, and we’re eager to better understand your situation. To get a better understanding of how we can assist, we will be sending you a private message requesting your service address. Once we gather more information, we can then assign an Escalation Expert to help resolve your concerns. Thank you!

Jul. 23rd, 2024

check_circle

Verified Customer

star star star star star

Lawrence

I have never needed five of these before, but this product made it fast and easy to use. I had no issues with it.

2 years ago

Reply from Sunrun

Lawrence, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

May. 8th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Robert

Customer service was responsive but the installation process had some hitches. Unfortunately, my solar system has been down since January and I'm still waiting for parts. This has led to high electricity bills as I wait for repairs. Disappointed that the system stopped working after only 2 years. Hoping for a prompt response to fix the issue.

2 years ago

Reply from Sunrun

Thank you for bringing this to our attention, Robert. We are so sorry to hear that your system has been down for several months, and for that, we apologize sincerely. To address this, please send a message to resolutions@sunrun.com with your service address so we can confirm your account and look into the delays. Thanks!

May. 8th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Juliann

I recently purchased a home with solar panels already installed. I was surprised by the high true-up cost and questioned the value of having solar if it would be so expensive. Overall, I am unsure about the benefits of solar energy based on my experience.

2 years ago

Reply from Sunrun

Thank you for reaching out to us, Juliann. Your monthly savings may fluctuate based on your usage patterns. Rest assured, our team is dedicated to assisting you and are here to ensure you are optimizing your savings potential. Please feel free to send us a private message with your service address or send an email to resolutions@sunrun.com. Once we confirm your account we will assign a dedicated Expert who will be taking a closer look into this. Thanks!

May. 8th, 2024

check_circle

Verified Customer

star star star star star

Stephen Lamar Stockton, CA

I enjoyed working with my sales agent Jonathan D. Actually all the Sunrun employees I was in contact with were awsome.

2 years ago

Reply from Sunrun

Thanks for your review, Stephen! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Oct. 25th, 2023

check_circle

Verified Customer

star star star star star

Joseph

A man named Tiago came to the house and sold me. I've never had a problem. I recommend SunRun to everyone.

2 years ago

Reply from Sunrun

Joseph, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Oct. 24th, 2023

check_circle

Verified Customer

star star star star star

Odette

They answered my questions and I haven't talked to them since. It seems to be working good. I haven't had any problems.

2 years ago

Reply from Sunrun

Odette, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Sep. 29th, 2023

Sunrun Reviews