Sunrun: Read 3,556 User Reviews From Real Homeowners

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Verified Customer

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Ivan Castro

The fastest attention, and great pre and post sales service ! Happy to be with them !

1 year ago

Reply from Sunrun

This is awesome, Ivan! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Nov. 22nd, 2024

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Verified Customer

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Suresh Menon

Tom has been a great help right from the word go till the commissioning. Way to go Tom!

1 year ago Edited November 20, 2024

Reply from Sunrun

Suresh, we greatly appreciate your positive feedback! It warms our hearts to know that Tom played a pivotal role in your seamless solar journey. Thank you for contributing to our mission of building a planet run by the sun

Nov. 21st, 2024

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Verified Customer

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phillip pinto

everything was great ,I liked everything Shannon showed and explained to me ,she was great !!!

1 year ago

Reply from Sunrun

Phillip, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience working with Shannon. Thank you for helping us create a planet run by the sun!

Nov. 14th, 2024

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Verified Customer

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Susan Kadera

Our sales consultant was clear, transparent, and ready to answer all of our questions.

1 year ago Edited January 8, 2025

Reply from Sunrun

Thanks for your review, Susan! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Nov. 11th, 2024

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Verified Customer

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JIm Skeen

Four years in and Sunrun has been great. Reliable, affordable great tech support.

1 year ago

Reply from Sunrun

Thanks for your review, JIm! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Nov. 8th, 2024

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Verified Customer

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Dehar Mustafalic

I like everything about this company Chris is very nice man he explained to me everything

1 year ago

Reply from Sunrun

Dehar, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Nov. 6th, 2024

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Verified Customer

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Nina Buzyna

Todd G. explained the process very well and was very knowledgeable and professional.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Nina! We really appreciate you taking the time to share your feedback about Todd. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Nov. 4th, 2024

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Verified Customer

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Gilbert Cisneros

Just don't understand why I just can't add a battery to my existing 16 panels, makes no sense to me why I have to add an additional 7 panels

1 year ago

Reply from Sunrun

Thank you for reaching out, Gilbert and we are so sorry for any frustration this experience has caused you. Our Solar Advisor Team would be happy to provide you with most updated information regarding our batteries and assist you, please call them at (833)-324-5886. Thank you!

Oct. 30th, 2024

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Verified Customer

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Steve Svendsen

Quality work done in a timely fashion. I would recommend Sunrun for solar installs.

1 year ago

Reply from Sunrun

Your review brightened our day, Steve! Thanks for taking the time to share your feedback. We're so happy you chose us as your solar provider.

Oct. 29th, 2024

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Verified Customer

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Joel Sanchez

It was good working with them, didn’t feel any pressure into getting anything until I’m ready.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Joel! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Oct. 25th, 2024

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Verified Customer

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Nichole

Thought I got solar to limit my APS bill but now I’m paying $152 to you and $200 to them. Not a win win.

1 year ago

Reply from Sunrun

Thank you for reaching out to us, Nichole. Your monthly savings may fluctuate based on your usage patterns. Rest assured, our team is dedicated to assisting you and are here to ensure you are optimizing your savings potential. Please feel free to send us a private message with your service address or send an email to resolutions@sunrun.com. Once we confirm your account we will assign a dedicated Expert who will be taking a closer look into this. Thanks!

Oct. 23rd, 2024

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Verified Customer

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Melissa Borda

The Sunrun team was able to answer all my questions and provide clear plans on moving to Solar!

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Melissa! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Oct. 16th, 2024

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Verified Customer

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Alex Dini

The whole process of estimates, contract and installation was very smooth and stress free.

1 year ago

Reply from Sunrun

Alex, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Oct. 15th, 2024

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Verified Customer

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Kurt Baumann

Sunrun is a well know company great customer service I would definitely recommend them

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Kurt! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Oct. 9th, 2024

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Verified Customer

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Laurie Machuca

Very good communication honest reliable and met our expectations and quality customer service

1 year ago

Reply from Sunrun

Laurie, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that Jordan played a huge role in making the process seamless for you. Thank you for helping us create a planet run by the sun!

Oct. 9th, 2024

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Verified Customer

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Crystal

responsive to requests, communicative, swift to resolve issues, polite in all interactions

1 year ago

Reply from Sunrun

Your review brightened our day, Crystal! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Oct. 2nd, 2024

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Verified Customer

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Joe Grebmeier

Worked with me at every step. Installed solar panels, Tesla batteries, permits and inspections.

1 year ago

Reply from Sunrun

This is awesome, Joe! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Oct. 2nd, 2024

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Verified Customer

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Dawn Burns

Alex always answered any questions on timely manner. We have not had any issues with our solar..

1 year ago

Reply from Sunrun

This is awesome, Dawn! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Sep. 24th, 2024

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Verified Customer

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Danielle Dufresne

They did a great job getting everything done professionally and in a timely fashion.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Danielle! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Aug. 15th, 2024

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Verified Customer

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Leonard Smith

He answered all my questions and got things moving forward.very positive and polite

1 year ago

Reply from Sunrun

Thanks for your review ,Leonard! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Aug. 15th, 2024

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Verified Customer

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Roxana Zaragoza

Good service They explain everything any questions you have they explain everything with a good actitud

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Roxana! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Aug. 10th, 2024

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Verified Customer

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Melissa

The service I received was disappointing. Although the installation went smoothly, the customer service was lacking. I was not provided with the excellent service I expected. Overall, I was not satisfied with my experience.

1 year ago

Reply from Sunrun

Hi Melissa, we appreciate you getting in touch with us. We are so sorry that your experience hasn't been pleasant. Our team is eager to address your concerns in greater detail. In order for us to best assist please send a message with your service address along with an overview of the specific issues you are having to resolutions@sunrun.com. Thanks!

May. 8th, 2024

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Verified Customer

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Francis

I am very pleased with the service provided by this company. They exceeded all of my expectations and everything went smoothly without any problems. The process was very organized and efficient, and the end result was exceptionally clean. I highly recommend their services.

1 year ago Edited January 10, 2024

Reply from Sunrun

Thanks for your review, Francis! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Jan. 10th, 2024

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Verified Customer

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Michael Austin, TX

SUNRUN installed th solar equipment per preplan and everything went like clock work.

1 year ago

Reply from Sunrun

Your review brightened our day, Michael! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Jan. 5th, 2024

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Verified Customer

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Audre Rohnert Park, CA

Everything was clearly and professionally explained. The whole experience was very stress.free.

2 years ago

Reply from Sunrun

Thanks for your review, Audre! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Nov. 8th, 2023

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Verified Customer

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Alan Albuquerque, NM

It took a while to get all the contracts going, but once done, everything else was a breeze.

2 years ago

Reply from Sunrun

We're thrilled you had a good experience, Alan! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Nov. 1st, 2023

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Verified Customer

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David Los Osos, CA

Our system has saved us quite a bit every month. We only pay the minimum that PG&E charges us.

2 years ago

Reply from Sunrun

We're absolutely thrilled to hear about your positive experience, and to hear that going solar is keeping your electric bill low, David! Your feedback means the world to us, and we genuinely appreciate you taking the time to share it. Thank you for being such an integral part of our solar community.

Nov. 1st, 2023

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Verified Customer

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Susan

They notified me of every step during installation and I felt comfortable with Dave

2 years ago

Reply from Sunrun

We're delighted to hear that your representative, Dave, was able to keep you updated throughout the installation process, Susan! Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thanks!

Oct. 26th, 2023

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Verified Customer

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Jessica

it went wonderfully and it's been seamless and works great. I've never had any problems with it.

2 years ago

Reply from Sunrun

Thank you Jessica for sharing your experience, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Sep. 29th, 2023

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Verified Customer

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The Gilsons El Dorado Hills, CA

We have never had a problem with Sunrun. Install was quick and I still have not had a utility bill

2 years ago

Reply from Sunrun

Thanks for your review, The Gilson's! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Sep. 27th, 2023

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Verified Customer

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Rosa Wilmington, CA

The savings have been amazing and the attention to customer service had been great.

2 years ago

Reply from Sunrun

Thank you for taking the time to leave a review, Rosa! We're happy to hear you have been saving money as well as getting good customer care!

Sep. 27th, 2023

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Verified Customer

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Charles Carol Stream, IL

I love the constant production of power when the sun is up. The maintenance is very simple.

2 years ago

Reply from Sunrun

Your review brightened our day, Charles! Thank you for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Sep. 27th, 2023

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Verified Customer

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Francisco Oxnard, CA

I do like the savings but will like more communication about any preventive maintenance needed, or if any

2 years ago

Reply from Sunrun

Thanks for your review, Francisco! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. If you have any questions or concerns about maintaining your system, please feel free to contact our Customer Care team at 1 (855) 478-6786. Thanks!

Sep. 22nd, 2023

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Verified Customer

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Barbara Bernhart Rockville, CT

Having solar over the last several years has definitely saved me quite a bit of money.

2 years ago

Reply from Sunrun

Thanks for your review, Barbara! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Sep. 5th, 2023

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Verified Customer

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Maureen Medill Hemet, CA

I like the box I got and the neat installation I received in the garage and the outside wall.

2 years ago

Reply from Sunrun

This is awesome, Maureen! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Sep. 5th, 2023

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Verified Customer

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maria Tracy, CA

All my concerns were answered. Any time you have question there always to answered your questions.

3 years ago

Reply from Sunrun

Thank you, Maria, for helping us to create a planet run by the sun!

Jun. 30th, 2022

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Verified Customer

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Mary Richardson Reedley, CA

The people that came to our house were great & so far it seems to be good for us.

3 years ago

Reply from Sunrun

Your review brightened our day, Mary! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Jun. 30th, 2022

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Verified Customer

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Rafael V Fall River, MA

Because they was very nice good atender every time I call they answer my questions,

3 years ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family, Rafael!

Jun. 30th, 2022

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Verified Customer

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Lin Hayward, CA

excellence service, friendly and professional from everybody involved from start to finish

3 years ago

Reply from Sunrun

Thank you for helping us to create a planet run by the sun!

Jun. 23rd, 2022

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Verified Customer

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Randy A Renk San Clemente, CA

Great product, great sales team, great installation team, great post-sales customer service.

3 years ago

Reply from Sunrun

This is awesome, Randy! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for going solar with us!

Jun. 23rd, 2022

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Verified Customer

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Shea Noel Scheuer Santa Maria, CA

Because my sales consultant, Brian S, was very knowledgeable and walked me through every step!

3 years ago

Reply from Sunrun

Thanks for your review, Shea! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jun. 23rd, 2022

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Verified Customer

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Roger Elstad Broomfield, CO

Just had our first full month of solar production in a very sunny and lots of sun in May (long days) and still had a electric bill

3 years ago

Reply from Sunrun

Thank you for bringing this to our attention, Roger! Please send us a private message with your service address and an overview of your concerns so we can assist you further. Thanks!

Jun. 23rd, 2022

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Verified Customer

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Sandra Figner Toms River, NJ

Prompt service and the fact that they sent a representative to meet with inspectors.

3 years ago

Reply from Sunrun

Sandra , your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!

Jun. 16th, 2022

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Verified Customer

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Joan Wilkerson-Pierre Providence, RI

I have never had any problems with this product its really is reliable and efficient

3 years ago

Reply from Sunrun

Thanks for your review, Joan! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jun. 16th, 2022

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Verified Customer

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Chuck Buell Phoenix, AZ

Sunrun always keeps me updated on my production and what's going on in the solar world.

3 years ago

Reply from Sunrun

We're thrilled you had a good experience, Chuck! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jun. 16th, 2022

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Verified Customer

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Andrea Alexander Sunnyvale, CA

Very communicative, they always met or beat the time estimates and they never left a mess.

3 years ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family, Andrea!

Jun. 16th, 2022

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Verified Customer

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c j newman Wildwood, NJ

no problems since it was installed and the electric bills are lowest that i ever had

3 years ago

Reply from Sunrun

Thanks for your review, CJ! We're so delighted to hear that you're saving money with solar. We hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Jun. 16th, 2022

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Verified Customer

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Mehendra Sieunarine Yonkers, NY

Sunrun team is wonderful installation was nice and easy and customer service is awesome mobile

3 years ago

Reply from Sunrun

We're thrilled you had a good experience, Mehendra! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jun. 16th, 2022

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Verified Customer

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Hector

It's been working fine so far. They really worked on the problems. It was the right choice.

3 years ago

Reply from Sunrun

Hector, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!

May. 26th, 2022

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Verified Customer

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Lester

I really was satisfied with them. Very good equipment, I've never had a problem.

3 years ago

Reply from Sunrun

We're thrilled you had a good experience, Lester! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 26th, 2022

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