Sunrun Reviews

Loved the service and the process in general ... really helped with the electricity bill to lower way down and the team was really helpful thru the whole process

3/25/24- I have been a customer since 2019, and from install to this day, I am still paying over $2000-3000/yr to Edison for power. This is due to Sunrun designing my system incorrectly (admittedly), under-producing, and they refuse to resolve the issue. I have made several complaints, phone call, emails, chats and have opened cases (12122909, 14041433, etc.), and others but they have fallen off the website now. All they offer is to install more panels, at my expense of an additional $10,000, to solve the admitted under-production design issue. We have had countless Sunrun representatives to our home, with no resolution, only a sales pitch, as described above. I currently have a Yellow "Fault" light on, Red "communication" light on, and the Power Production light is OFF. I chatted with the company online and was told that there was not a problem, and they would not schedule a service. I chatted with a second agent and was finally able to get a proposed appointment scheduled (we'll see). It always takes multiple attempts to get any type of help. I have also had panel issues and a failed inverter during all of this. I want my under-production issue to be resolved. I paid (in full now) $37,000 to still have to pay Edison $2000-3000/yr forever. This is absolutely unacceptable business practice. Also, we have not added any additional items in our home since the install. No additional TVs, accessories, fridges, etc. In fact, we now limit or appliance use and limit AC usage because of our continued Edison bill. P.S. My best friend across the street, with the exact same house and floor plan, with Sunrun's system, consistently has CREDIT with Edison to spare. I want this resolved. 4/5/24 – Battery has faulted out and needs to be replaced. Technician told me only a few days, it is pretty common and can replace quickly. 4/22/24 – Escalation Email response from SunRun rep: ” Dear Chris, I sincerely apologize for the delay in my response. I understand your frustration, and I sympathize with the current situation at hand. It is important to note that you have saved $2,533.75 on utility payments; without your solar panels, you would have paid $4,412.97. Additionally, I have duly noted that your system is now paid off in full. To address the inconvenience you have experienced, I am happy to facilitate a complimentary healthy system inspection and waive the associated costs. Furthermore, as a one-time gesture of goodwill, I would like to offer you a $250 check. Please let me know if you would like to accept this offer. -------------------------------------------------------------------------------------------------------------------------- I declined this offer, as it is a payoff attempt to close the case and not repair my system. 4/29/24 – Battery has not been addressed/replaced yet. Now have been told it will be 8 weeks for approval and replacement. SunRun has not further addressed my unproduction concerns.

This was a seamless process from sales to install in getting our panels up and running. Everyone from SunRun has been too-notch. I highly recommend them.

Don’t buy any services or products. They just lie left and right. Their sales rep was helpful at first and promised to help to solve issues and do some reimbursement but later ignored my messages and never called back. His name is Michael T, pure liar. I noticed severe decline in production after the first month of installation. After 6.5 months the production is only 1933 verses their 10980 annual estimates and they claim nothing is wrong with the system. I’ve contacted them requiring to remove the system immediately from the house. Just filed a complaint with BBB and will take also legal action if they don’t remove it.

I have one years experience leasing Sunrun panel and battery. In this time I have found their equipment to be faulty, their customer service to be atrocious and feel that I was miss led during the contract signing process. I understood that per the contract if I had difficulties, these difficulties would be resolved in arbitration. What I know was if there was a problem with their equipment, they would deflect and try to make it all my fault. Every problem was answered with I am using too much power. I live in a small 2 bedroom house and asked for them to build a system that would be big enough so I could turn my spa back on (which I haven't done) and would also handle an electric car if I got one. My appliances are energy star and all my lights are LED. I am not a big energy user. The last few months have been horrendous. In the middle of Dec. they asked if they could come out to inspect my battery. After the inspection I was told that everything was in good working order. The next day it stormed and my power went out for two hours. I let Sunrun know via email that their battery failed. They made no contact. I then got hit the next week with a $700.00 bill from PG&E. I asked PG&E solar customer service to come out and inspect their meter. They came and did a 3 hour inspection. They came to the conclusion that the problem was on Sunrun's side. They even offered to connect with Sunrun and share their findings. This could go on and on like it has for me, so I'll bottom line. Many emails have gone back and forth. I ask questions, they don't answer the questions. They just talk about how much they want to help and go back to their blame-game process. Next PG&E bill, $441.00. The final blow was the big storm that went through this last weekend and I had no power until this morning. I am 77 year old disabled woman that needs oxygen at night and often during the day. No power, no oxygen and I am paying for a battery that offers me no protection. By the time my neighbors checked on me I was in bad shape. What really galls me is that, I have learned is I am stuck in a 25 year contract with this awful company.

Buyers Beware! Right from the start there were problems. Not minor glitches either, but major discrepancies with what we were told by the sales person and what actually happened. The sales person initially stated it would only take a 7-10 days for installation to be scheduled and completed. However, it was well over 4 months before installation was completed. During the initial consultation, the sales person told us to submit 3 months of our previous electric bills and claimed he padded our regular usage by 1.5 times what our usage history demonstrated. He boasted this would be a huge cost savings, which we were happy to hear, being retirees and living on a fixed income. The sales person explained that as long as we didn’t go over our new set point for allocated usage, we would never again receive a bill from Edison. He then reiterated the only time we would ever receive a bill from Edison, is if we used more electricity than we generated each day, yet every month since the system was installed, we have received a bill from Edison for miscellaneous charges.. in fact our cost for electricity is now $40 a month higher with solar than it was without. Another issue we encountered was we were offered to add on to our order a battery back up so in the event of an outage we would have access to the power we generated that was to be stored as a back up resource, however sometime after the battery back up was installed, we learned through observation of the equipment, not collecting power. After calling in to customer service we were informed that 1. the battery was defective and would need to be replaced, and 2. they decided to change the manner in which the battery back up is intended to work. Now it was set to discharge whatever had been stored throughout the day, starting every night at approximately 4pm, to address peak hour electrical usage, so as to reduce the impact of higher rates being assessed by Edison… READ THAT AGAIN AND MAKE IT MAKE SENSE - we are generating 1.5 times MORE of our own electricity, than we had ever previously used, without solar, but now we have to worry about electrical usage fees during peak hours?! Next was the main board outage that was obviously not being properly monitored by SunRun, which while out in the backyard one night I noticed a steady red light, which intuitively seemed to be a visual alert that wasn’t there when the system was first installed. No one from SunRun noticed the system wasn’t working, instead we had to call customer service to ask why it didn’t seem like the system was functioning properly… they told us they’d have a repair team out right away, but even that took 3 days… Next is the billing mixup and the rude accusations from collections, aggressively harassing us, rather than taking the time to review all the transactions and explain where they were arriving at the discrepancy. We made dozens of phone calls requesting to escalate the matter of harassment, but no one called us back… we eventually went through all of our statements to figure out what happened and resolved the billing matter ourselves, no thanks to SunRun customer support. Finally, the (verbally) undisclosed annual rate increase that we only became aware of when the monthly billing statement price had increased. If we had it all to do over again, it would be a resounding “thanks, but no thanks” from us.

This company has no integrity. They prey specifically on the elderly. They give a great presentation, giving all the positives of having solar. They leave out all the major problems with the contract they will have you hurry up and sign. Bottom line is they are selling you a binding 25 year lease. You cannot get out of this or sell your home unless a buyer is willing to take over the lease or you have to pay Sunrun an astronomical price to get out of the lease.(much more than the solar system is worth) It took them almost a year to install. Delays, proven parts that had to be reordered, etc, etc. They installed it wrong and I was then billed almost 4 times what I should have been billed. Multiple times during the process I told them to just forget it and take it out. (See next paragraph) Good luck communicating with them. I sent emails and got an automated response that they would get back with me within 24 hours. I never heard from them. I tried calling numerous times. You are passed from person to person and then placed on eternal hold. When they come back on the line they tell you that you need to talk to a specific person. Unfortunately, that person is never available. I asked to speak with a supervisor and was told they would not talk to me. They promised someone would call by the end of the day. No one ever called.

Would not recommend Sunrun to anyone. Their customer service is the worst at best. The sales dept. tells you what you want to hear and then when you sign the contract you will never have any kind of support from them. They out source everything from service to customer service. The language barrier on the phone is difficult. The wait to talk to anyone at customer service is nothing but long. I asked to speak to a supervisor regarding an unsolved issue and it took 40 minutes to get to speak to her. She said she would email me the info I needed to proceed with this issue. Never got an email. One star does not even come close to how awful this company is.

1. System advertised and designed was not installed as per discussions, battery was suppose to be installed in garage for safety reasons, they installed it in the basement. 2. System does not do what I was told. Battery was suppose to work along side solar to help reduce dependence of grid, the battery will only go on when there is no grid power. 3. monthly payment was changed from 302 to 352 then another change in 18 months. to 501, none of this was discussed. I was send a form with my signature that i never saw and had. I spoke with two other people who where going through them and they also never saw that form either. 4. Has failed electrical inspection no main cut off switch. 5. Lied to about refer program. was told it was 1000 per person. I referred 2 people and was told that I was only getting 1 person for 500. 6. System percentage isn't going to be what they said after i spoke with a third party about what was going on.

I need a battery backup system I've been waiting for over 3 years to get one here in Connecticut it's ridiculous I'm disabled and we need we need help you send someone out and install a battery backup system I'll be happy then you'll get a five star from it from me

We are truly disappointed in Sunruns'practice to honor the referral we were promised. The salesperson who sold us the system even contacted his company and informed them that they were wrong in not honoring the $1,000 referral that was initially promised. From this point on we will not refer Sunrun to any of our associates or friends. We've spoken to various individuals from the company to no avail. I previously served for over 32 years in the military, and honoring one's word brings a higher level of respect. Trust means everything....

Sunrun is the absolute worst company I have ever dealt with. My father signed a contract with him and then got cancer and died. They won't let me out of the contract. Every other contract he had signed or business he was involved with was understanding, but not this one. Dealing with them has been absolute garbage since the day I took over. And now they're insisting I either pay them $5000 to end his contract or sign a contract with them. I don't want to sign anything with such a vile, awful company. Ive been on the phone with them for 20 minutes this morning trying to figure out why I got a letter saying I'm 0 days past due on a $0 payment so they're shutting off the service and I have to pay out the rest of the contract now. And the best part is, my electric bill is still super high! I seriously cannot stress enough how terrible this company is.

BUYER BEWARE!! I would like to give NO STARS! This company lacks in maintaining and inspecting your solar panels- ours have leaked as a result of such negligence. We did have a private company come out to assess why it was happening. In over 5 years they have not been once inspected, nor maintained. In addition, communication or lack there of, has been awful. We had to schedule an appointment for one of their team members to come out as our roof was leaking into our attic… TWO MONTHS LATER during the rainy season. Well, they have now rescheduled 4 times. Nov. 14th, Nov. 22nd afternoon then rescheduled for the morning, AND NOW Dec. 4th. This last time they sent out a message confirming this date WHICH WE NEVER AGREED TO! Honestly the worst company. If you are thinking about going with them, you may want to think twice. I can send you the emails as proof— I would hate for anyone else to be coerced into buying/leasing their panels from a company who truly does NOT value their customers, or their homes. They are eager to put them on your house, yet not so eager to help you if the cause damage.

After signing the contract, they became increasingly unresponsive to our calls and messages, providing vague excuses for the delays. This lack of communication left us feeling neglected and frustrated. False Statements and Design Mistake: They initially mentioned that our contract had been voided without providing a clear explanation, only to later mention that a new one had been sent. These conflicting statements were confusing and eroded our trust. Furthermore, it has come to our attention that a significant portion of the delay was caused by a mistake in the system design, which was originally based on my neighbor’s roof and not ours. Now even after 15 months, our solar has not been activated yet. Avoid this company, avoid them for the sake of your family and your property

Didn't get things as promised. Made a mess of the house with pipes and equipment running all over the roof and on both ends of the house. Very ugly. 2nd day after hook up we lost power to half the house and Sunrun failed to respond to us for 5 days! Leaving us in the dark without any idea of how long we'd be without electricity. We actually spoke to 5 different people who said they'd "get back to us" but no one did. Then they messed up the paperwork, repeatedly. (I cancelled 2nd house order.) No one set us up about how to see the account or run the equipment. Several employees told us we needed to install the Tesla app, but their access wouldn't work, then our "project manager" scolded us for trying to use the Tesla app (our battery is Tesla) and said we should use Sunrun app. Can't access and, again, no response from Sunrun. Now they're hounding me about signing a form that says I'm not getting an EV when I repeatedly told my sales rep we ARE going to get an EV. I won't sign until they answer my questions and explain this contract they want, but they WILL NOT RESPOND. It's been months and months of not getting any responses to anything. Now I'm getting "past due" payment notices, but have never received a bill! Of course, no response to this either. I deeply regret going with Sunrun and wish I'd done more research before signing with them because now I see all kinds of warnings about them from neighbors on Nextdoor.

I signed for my solar panel to be put in 2017. In 2018 I had them put in and I have not had a decreased electricity bill since that time. I have called and due to me not being able to be there on an 0800 to 1700 schedule Monday through Friday, they had no service for me. I final stop working a full time job and 2023 and they said the problem was the control panel. The electricity bill has not to this day come down to the quoted price before signing the leasing contract of $50.00. My bills are always. $200.00 or more. To get out of the contract, I have to Pay $16,083.00. What a bunch of crap.

I HAVE AN INTELLECTUAL DISABILITY, NO ONE EXPLAINED TO ME HOW ANY OF THIS WORKS. I WAS GIVEN PANELS AND PLANS THAT DIDN'T SUIT MY NEEDS AND ENERGY CONSUMPTION AND STUCK WITH BILLS THAT WERE/HIGHER THAN WHAT I HAD BEFORE. NONE OF WHAT I AM CURRENTLY GOING THROUGH WAS EXPLAINED TO ME AND NONE OF IT ACTUALLY FITS MY NEEDS. NO ONE EXPLAINED WHAT ANY OF THIS MEANS WHEN GOING THROUGH THE PROCESS. WHOEVER DESIGNED MY PLANS AND INSTALLED MY PANELS DID SO UNDER THE GUISE THAT MY CURRENT ENERGY CONSUMPTION WOULD COVERED UNDER THE SOLAR PANEL PLAN I WAS GIVEN. THIS WAS NEVER TOLD TO ME OR EXPLAINED. NO ONE CARES THAT I WAS GIVEN A PLAN THAT WAS NEVER EXPLAINED TO ME WITH VERBIAGE THAT WAS NEVER EXPLAINED TO ME. NO ONE CARES THAT I WAS GIVEN A PLAN THAT THE ONLY WAY IT MAKES ANY SENSE TO HAVE IS TO REDUCE MONTHLY CONSUMPTION DRASTICALLY. IF NOT I ACTUALLY WILL PAY NEARLY DOUBLE WHAT MY UTILITY BILL IS. NO SALES REP EXPLAINED THIS, NO ONE AT THE COMPANY CAN EXPLAIN THIS IN A MANNER THAT ACTUALLY MAKES SENSE FOR ME AS A CUSTOMER TO HAVE.

This company is untrustworthy. I specifically told the salesperson that I did not want a lease agreement. I negotiated a purchase agreement that I electronically signed on 8/6/2022. As I later learned, the salesperson did not electronically sign that contract, but instead put my signature on a lease agreement. The panels were installed in August of 2022; however, it took three appointments before the city would sign off on the permit because the company representatives either didn't show up or failed to provide the necessary documentation. The solar panels didn't go online until January of 2023, which unfortunately caused me to lose out on the solar credits until 2023. After the final approval, I attempted to make my final payment. I was told that I didn't have a purchase agreement, but I had a lease agreement. Fortunately for me, I kept every electronic document, including my copy of the purchase agreement, emails, and text messages. It was nearly impossible to get anyone in that company to listen to me or to find someone who could actually help me, After eight months, the company relented and renegotiated a new purchase contract. Shame on them!

BUYER BEWARE! Please, if anyone from Sunrun approaches you, your door, from Costco or wherever DO NOT use this company. Read all the most recent reviews. I think they average a 1 dating back to June. What do you do when you see a restaurant rated a 1? Enough said. I signed on with them back in March. They still have not even started the work. Their excuse, PG&E. Of course.. how easy.. blame it on the other business. There is way more to this, but it starts with service and they lack this in every way. To start, the initial sale: Visit to the house, assure you they will stay with you and make sure you are taken care of. EVERYTHING perfect until you sign.. and of course they get their commission. I had 2 salesman, but one in particular who only cared about the sale is Mike G. I have tried to call and text him for months and nothing. Ghost. He used all the jargon, promised, total sales guy. nothing to back it up. Since March, I have been offered 2 dates to come up and do an electrical panel upgrade (not even install the solar yet), Thats 2 dates, in 5 months. I finally get a date in August and the guy comes out and says.."ohhhh we are probably going to need to move your panel to a different location" He could have come out much earlier to tell me that, but .. nope. So we are not in middle September and the whole company is basically leaving me hanging and blaming it on PG&E. 2 MAJOR things.. my bills due to the heat wave are super high so I am losing all that money that is the reason I went with solar. The 2nd I will likely get the panels installed when it gets dark at 5pm so I will not be able to store the energy. This company is poorly run, has awful customer service and if there is anything I can assure you of, you will be no different. Please choose any other company.. or you will be in for a lot of agony and empty promises.

Got 12 panels (490 watts) , 1 tesla battery 13.5 , i turn on 2 air cond. 1 is 12 btu , 1 is 18 btu turn both on at 10pm battery is out of energy by 3:am , Not happy at all ! would need 2 batteries to make them work not informed of this at time of selling. After wards was told by seller put temp. at 72° thats hot i want cold 60° . keep this in mind at time of purchase. c.s. said use 1 air cond. not much help..having 2 batteries for $240 . monthly for 25 yrs..that is helping ! NO HELP FROM SUNRUN ! STAY AWAY ! SHOULD THEY HELP ME I WILL REMOVE THIS REVIEW AND PUT A GOOD 1 IF NOT IT STAYS HERE FOR ALL TO READ. Aug. 29, 2023 - update - No help from sunrun , they say system is fine & battery don't turn on 2 air conditioners (heavy loads) so battery can last all night , wow some customer service! i'm in moca , P.Rico. These solar panels need more power & another battery to work efficiently ! I DO NOT RECOMMEND 12 SOLAR PANELS & 1 BATTERY YOU CANNOT OPERATE 2 AIR CONDITIONERS ! To sunrun : System has 25 year guarantee why do you want to send specialist to my house that charges me $190. for 1 visit amazing customer service !

Before installation of the solar panels SunRun provided a great plan and communication was excellent. The issues occurred after installation. Currently, it is July the process started in February and the panels were installed in April. My solar panels aren't active to this day. I was told everything would be up and running by June 29th at the latest. Not only are my panels not active, but I also have a leak in my roof in the office. It's a small leak that seems to expand every time it rains. I had to move my computer and put buckets on my hardwood floor hoping that the water doesn't get on them. I have contacted Sunrun and they give me dates that the roofer is available to come to fix the leak without providing a time. Finally, I scheduled a date and time with SunRun and they agreed to the time, but sent a roofer out 2 hours earlier than the agreed time. This roofer claimed to have fixed the leak without going into the house. My roof is still leaking. After that occurred they sent another roofer over who told my husband that he has to get his boss to look at the leak. Currently, SunRun got back to me and provided me with a date that the roofer could come, but no time. This has been a nightmare for us.

I bought Sunrun last year. They finished the installation at the end of October but didn't have it inspected until February of this year. I complained numerous times about it taking so long to no avail. It started up in February. I got a Tesla battery as part of the equipment for backup in case of an outage. I live in California and outages happen too often. I just noticed that the Tesla batter is at 0% charge and has been for some time. It started dropping off shortly after start up but I did not realize there was a problem. A couple of weeks ago there was an outage but I wasn't home. The flashing clocks indicate that it did not switch over. I contacted Sunrun about this and they said they would have someone look at on August 16th. Why so long? I asked Sunrun to move it up and provide compensation repeatedly but no one has gotten back to me. It is very frustrating! There were other problems with Sunrun that should not have happened but these are the main ones. I would not recommend them.

I could give a -5 I would. A SunRun Sales Manager literally forged my signature on a Solar Contract. I came home to find a sub contractor digging a trench on my property. I have only been able to speak with customer service and fill out an ethics violation form. No return calls from anyone in the Visalia office. Not even an apology for running such a company that someone could forge my name and impersonate me on the phone. He literally used his phone number as my contact number as well as his email address for the DocuSign Contract. Not one of the many people that work these projects found this. Also, how in the world did I get financing if I never gave my social security information? Do not use SunRun. If they hires crooks, we’ll then…

Installed sun run about 3-4 years ago everything is great except Initial roofing diagram for panels were to install on main roof and car port. However my car port roof was to old so they revised the diagram for just the house I was told if I got the car port roof done then they could add on well I'm calling to add on and they tell me they are not adding in my area If I new this initially I would have gone with another company So don't promise what you cant deliver

We purchased our Sunrun Solar system and it was installed in August 2015. It was great ... until it wasn't. Our system as been nonfunctional for nearly a year (July 2022 to date). I initially contacted Sunrun Inc. in August 2022 and, other than charging me $300 in October 2022 for a “cell Swap Upgrade” that has nothing to do with the defective inverter that was finally determined to be the issue, it took until December 2022 for Sunrun to engage Synchro Solar in Portland Oregon to assist us. The technician came out promptly and determined the issue was a defective inverter (that Sunrun has known about but failed to recall) and they have been waiting for the replacement inverter from Sunrun now for 6 months. I'm not told that it could be September before the part will be available to repair my unit (which is under warranty BTW). We've lost 10 months of functionality (our electric bill for the last two months was $438) with no repair date even scheduled. I'm not sure how Sunrun receives such high customer ratings, other than those customers haven't needed service yet.

Please do not use Sunrun. My bills have never been higher for PG&E, and everytime I call them, I am told that the system is working. For two years in a row, we have received a True-up bill over $2,000.00. So divided that is approximately $200.00 per month, plus the $125.00 for the panels plus our PG&E Bill. To top it off, we are stuck paying for these panels for 16 more years. We did not order this junk, we moved into a house that already had it. If we had known, we would have choose a different house. We pay more know than we did on our last home with no solar that was 1,000 square feet bigger. I have called to complain numerous times and when I did finally get an answer, they offered to let me pay 1/2 the payment so I could owe for 32 years instead of 16. We had two people at Sunrun tell us we needed more panels to truly benefit, then we were told, Sorry we cannot add any more panels. There is no room. If I could take the panels off I would and just pay the monthly bill. We freeze in the winter and bake in the summer and we are still paying between $450 - $600 per month. If a representative from Sunrun comes to your door, SLAM IT and if you see them in Costco RUN AWAY. I HATE THIS COMPANY AND PRAY THEY GO OUT OF BUSINESS SO THEY CANNOT STEAL FROM ANYONE ELSE.

sun run sucks! 2 reasons , 1. I have been with them a bit over one year, after that 1 year the bill went up almost 3% When I was being 'sold the system, a BIG part of the sales pitch was that the cost would NOT increase! Obviously they got me in the fine print! 2. My billing cycle for autopay is awkward for me, sometimes it at the end of a month, other times at the start of the next. The months end is also about my charge accounts cycle, so I wanted them to move the date back or forth a week, They said impossible to move!!! They advised I drop autopay option and pay $7 extra fee monthly. Screw them!

In December of last year my system wasn’t working. It had been off for a couple of weeks. We were not notified by Sunrun that there was an issue with our system. One day I was looking at the inverter in my garage and saw red light alarm on. I looked at the panel and saw that it had faulted for an arch alarm. I reset the panel myself. I waited for Sunrun to contact me about the alarm. I got no response. I called Sunrun myself and for several months got the run around. Things like having my service ticket cancelled by their sales rep. No response at all and finally I talked to a supervisor and he told me that my system looks fine, I told them it had an arch alarm and didn’t care. They would only send a tech out for a healthy system check at a cost of $190.00 . This is a fee I don’t think I should have to pay for due to the arch alarm. I am to happy with their customer service!

We installed solar panels about 10 years ago renting them from Sunrun. They stopped working in July of 2022. We called for service and after attempts at fixing the equipment, they said that the panels were shorting out and they would have to replace them. This diagnosis was done in January of 2023. It is April of 2023 and we are still waiting with no information about estimated date to replace. In contacting the person who is in charge of our project, she sent an email basically saying don’t bug her weekly, just check in monthly. This is sad since before the shorting out issue, we enjoyed our solar agreement and recommended Sunrun to our friends.

Longtime Costco Member! Purchased solar in 2019 thru Costco’s company, Sunrun. First rainstorm after install, garage flooded. Sunrun came to repair leak couple weeks later. Late 2022 with heavy rains, experienced another leak in bedroom directly under solar install. Sunrun sent team, was told leak was repaired. Sadly with next large rainstorm, leak began again except worse pouring onto hardwood floor and causing damage. We had leak inspected by private company. Damages more extensive than initially told by Sunrun. Now dealing with mold. Inspection reports/photos/images of damage all provided to Sunrun. Despite knowing we have mold and health issues involved with living with mold, over past 4 weeks, no one has called to follow up. Now forced to get an attorney to deal with issue. To say Costco and Sunrun have neglected us is an understatement! We will be taking any and all legal action against both Costco and Sunrun.

I am having the same problem as must of the customers here. When the sales rep came to my home he told me if any of the parts (sunrun) or myself would not agree with the performance of the system the contract could be cancel, guess what after I called customer service 5 times they told me I would have to pay them 20k or buy the system to have that removed out my roof. I think customers should get together, contact a good law firm and open a collective lawsuit against sunrun. I even contacted the department of energy of MA but it seems they are all working together, someone needs to be making money I guess. And now I am paying double on my electric bill and sunrun as well.

This review is for their customer service. We don't have any problems with the solar panels, however, we have been calling almost every day to have the panels taken off so we can have a new roof installed due to the roof leaking. They keep telling us they will have someone call to schedule a time and date but no one has called back to schedule. This has been going on for over 2 months. We have not received any calls from their contractor/s to schedule a time. If we don't have someone call us within the next few days we will turn this matter over to our attorneys. This has gone on way too long!!!

I purchased my house in 2020, it already had the Sunrun contract so I took over payments. I recently had the opportunity to check and understand the system. It turns out the system is broken, it has not been producing since 2019. I have called sunrun several times and that's when they found out there was something wrong with the system, they claim in the contract that they check the system on a daily basis, its not true. They do make sure I get charged every month though. Anyways. everytime a reachout to them they promise to send a technician. This has not happen in a month. And im still paying hi prices in electricity and for sunrun's system that as of today it still useless. What a headache!