Sunrun: Read 4,881 User Reviews From Real Homeowners

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Verified Customer

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William L. Pegg Jr., Esquire

Billing practices very bad. Unable to set up automatic payment through credit card. I have to pay $7.50 a month for paper Billings. I do not permit direct access to my bank accounts. This for reasons of overall security.

7 years ago

Reply from Sunrun

We offer a discount for making your monthly payments using autopayment because of the additional resources needed to process checks every month. If we didn't have auto-payment processing 80,000 checks manually would be very expensive and time-consuming. You are not required to sign up for automatic payments. However, you will see the ACH opt-out adjustment $ 7.50 on your solar bills each month. If you change your mind, you can sign up for automatic payments using your checking or savings account on the customer website or by calling this number.

Apr. 2nd, 2019

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Verified Customer

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Barry Moren

No problems but after being a good customer for many years plus referrals,l am a offended by your emails when I am late with my payments. Your tone needs to be less confrontational.

7 years ago

Reply from Sunrun

We aim to make going solar as easy as possible, the same thing goes with our referral program. Congrats on going solar with Sunrun, and thank you for helping us create a planet run by the sun

Apr. 15th, 2019

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Verified Customer

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Anonymous Kapolei, HI

The customer support was responsive. The installation went pretty smooth. We got all of the solar panels including the battery and we got it there in reasonable time so we are happy about that.

7 years ago

Reply from Sunrun

What a great experience! Everything was installed as expected, and you are a satisfied customer, welcome to the Sunrun family!

Apr. 15th, 2019

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Verified Customer

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Dale Henderson, NV

The customer service gets back to me all the time. The installation team cleans up after themselves. They have great sales people and the customer service is outstanding.

7 years ago

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Verified Customer

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Richard and Anne King

We were very impressed with their contact with us when we needed to ask so many questions and with the people they had working for them that actually did the job.

7 years ago

Reply from Sunrun

Hello Richard and Anne K. Thank you for taking the time to leave this wonderful review, please let us know if you have any more questions. We are delighted to hear about your marvelous experience. Let's create a planet run by the sun.

Apr. 15th, 2019

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Verified Customer

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Ronald

Everything seems to be working fine. I haven't had to pay any additional with the electric company. Installation went pretty good and they have answered all my questions.

7 years ago

Reply from Sunrun

Hello Ronald, we are happy to hear about your experience with us. We are delighted to see you are happy and have had all your questions answered promptly. Welcome to the Sunrun family, let's create a planet run by the sun!

Apr. 15th, 2019

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Verified Customer

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Nikola Yonkers, NY

I feel I was misled on how sun run works and I am constantly paying two bills for electrical, so it's not worth it. The equipment is working but it's not working at max capacity as promised. They put me into a contract to lease their equipment and guarantee me at installation a reduced bills to only one payment but I am still making another payment.

7 years ago

Reply from Sunrun

Hello Nikola, we are so sorry to hear about your experience this is not the Sunrun norm. Keep in mind that the size of your utility bill is based on your usage. If your bill is higher than last year, you may be using more power than last year. Since your Sunrun rate is lower than that of your utility, that means you'd be paying even more for your current usage without solar. In other words, you're still saving.

Mar. 21st, 2019

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Verified Customer

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Kevin

I liked the salesman that sold me the product. The installation process was fine and they were professional about it. I haven't had a problem with the equipment, it has worked the way it is supposed to. They were supposed to perform an analysis or me and they haven't and I have been waiting since last October. I was not happy with the year, I felt I had paid more than I should have. My electric bill was more than it would have been without solar.

7 years ago

Reply from Sunrun

Hello Kevin, we are sorry to hear that we dropped the ball with your savings analysis. We want to take the chance to turn this around, we want to show you that you made the correct choice by going solar. Our kilowatt rate is lower than the Utility's so you are saving! Feel free to private message us your contact information.

Mar. 19th, 2019

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Verified Customer

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Ike Hollomon Fresno, CA

Quantified Info at point of sale, Great Installation service both in Communication and Installation. Great and positive follow though in final closeout of job done.

7 years ago

Reply from Sunrun

Hello Ike, great to hear that you are happy, and had a great install. Thank you for taking the time to leave us this great review! Let' create a planet run by the sun!

Mar. 11th, 2019

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Verified Customer

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Greg Hardacker

product is great, service, not so much. No one ever answered any questions and when our service went down, we were ignored for at least a week. than found out that a software update was all that was needed, and that could have been done remotely.

7 years ago

Reply from Sunrun

We are sorry to hear that your questions were not answered. We want to take the time to do so, please private message us your questions and we can address them ASAP. We love to hear that you are on the other hand happy with the product!

Feb. 21st, 2019

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Verified Customer

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Brandon Rivera

SunRun has been an all around good experience. We have always had great customer service starting from our sales person. Now we're saving money and loving it.

7 years ago

Reply from Sunrun

What a wonderful review! Reading this made our day Brandon R. Thank you! Let's power forward!

Feb. 21st, 2019

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Verified Customer

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Alan

After install was performed, customer service was poor. They were not trained to answer questions about the backup battery. After much complaining I did get a senior customer service person who was very helpful. Had used SunRuns roofing company, and had two roofing leaks, leaks were due to poorly trained roofers.

7 years ago

Reply from Sunrun

Thank you for your communication. We want to make sure that our Care team is answering your questions accurately. We apologize for this one off situation this is not the way we do business. Thank you for your feedback. Please feel free to review more information about the BrightBox on I hope we addressed your leak issue as well. If you would like to address this in detail feel free to private message me your contact information.

Feb. 21st, 2019

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Verified Customer

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3 Las Vegas, NV

They were really good in the beginning but haven't followed through very well. I just wish they would follow up with their customers after they get the job. They don't seem to follow up to see if the customers are happy or not once they get the sale.

7 years ago

Reply from Sunrun

Hello Carol. We are saddened to hear we have failed to follow through. Please private message us your contact information so we can address your concerns. Thank you.

Feb. 20th, 2019

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Verified Customer

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Thomas Ladera Ranch, CA

The equipment is working as planned and installation went very well. It is hard to get a call through to customer support, I have waited up to forty minutes on the line. When I do get through the situation is taken care of.

7 years ago

Reply from Sunrun

Hello Thomas, we apologize for the longer than normal wait times. We are working hard to get every customer assisted. It makes us happy to hear that your questions were addressed. Please remember we are available via email as well as chat on . Let's create a planet run by the sun!

Feb. 20th, 2019

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Verified Customer

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Paul R, Visalia Visalia, CA

Outstanding customer service. They communicated each and every step of the way and made the process simple. SunRun and Costco together ensured a positive experience

7 years ago

Reply from Sunrun

Hello Paul R. Thank you for sharing your wonderful experience, we love to hear that we were communicative every step of the way and made the process easy for you! We strive to be Human-Centered and this is a great example. Welcome to the Sunrun family!

Feb. 12th, 2019

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Verified Customer

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Joseph Harlow St. Petersburg, FL

Everything was great with installation, but process didn't necessarily go as stated. Also, think we should have increased the number of panels due to not producing enough kilowatts.

8 years ago

Reply from Sunrun

Hello Joseph. We pride ourselves in delivering what is promised, Robert. This is great to hear, welcome to the Sunrun family. We loved reading your review this feedback will be sent back to our sales leadership team.

Sep. 11th, 2018

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Verified Customer

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Wynn Slothower

Their plan is somewhat expensive and the savings are minimal and includes a 2.5% annual increase per year. I didn't like the mandatory increase. That was the biggest reason why we didn't go with Sunrun.

8 years ago

Reply from Sunrun

Hello Wynn, thank you for sharing your experience. We understand your main concerns with the 2.5% increase. We want to provide more info on this matter. You able to opt in an agreement that doesn't include the annual increase. This is to account for economic inflation over the next 20 years. By comparison, utility rates tend to rise at a rate of 4-6% per year on average. Since the annual increase never changes, the customer can still anticipate their costs over the next 20 years. Keep in mind that the size of your utility bill is based on your usage. If your bill is higher than last year, you may be using more power than last year. Since your Sunrun rate is lower than that of your utility, that means you'd be paying even more for your current usage without solar. In other words, you're still saving.

Aug. 29th, 2018

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Verified Customer

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Keith Santee, CA

They're one of the few people that would actually quote my roof. It's high pitch and other companies wouldn't even work for it. They also did some free repairs on my roof tiles.

8 years ago

Reply from Sunrun

This is such a wonderful review, Keith! Thank you for sharing your fantastic experience. We strive to deliver amazing customer service.

Aug. 24th, 2018

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Verified Customer

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D Peoria, AZ

The original guy that talked to us was very affable and he seemed like he knew what he was talking about. But the process got stuck with the follow ups with the company. They tell you they're going to let you know every move they're making. They don't tell you anything. Suddenly they are and then all of a sudden it's a lot different from what they said. Our bill's gone up rather than down.

8 years ago

Reply from Sunrun

Thank you for your feedback. Our aim is to always provide great customer service that meets your needs, it's disheartening to hear this was not the case! We work hard to be human-centered and transparent with our customers. We will submit your feedback to our leadership team.

Aug. 24th, 2018

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Verified Customer

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John Merrick Las Vegas, NV

I do not feel my soar panels are installed to optimize sun availability.I have called this matter in -- they said my contract was being met.I say if you are going to install solar panels. Install them as to get "ALL THE AVAILABLE SUN.."

8 years ago

Reply from Sunrun

Hello John, thank you for your communication. We are sorry to hear that you feel your system is not set up to receive the most production possible. We proactively monitor your system and checking the production your panels are doing great! You can check your system's production online, just visit .

May. 22nd, 2018

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Verified Customer

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Mark in Walnut Creek

Everything started great. Excellent all the way through installation and the first year after. Since then I have had two or three instances where I have attempted to make contact with customer service and have been left totally dissatisfied.

8 years ago

Reply from Sunrun

Hello Mark. This is not the Sunrun norm, providing the best customer experience is key because our mission is to create a planet run by the sun. Thanks, this feedback will be provided to our customer care leadership team.

May. 10th, 2018

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Verified Customer

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James Olson Platteville, CO

The main reason why I looked into it was that I was curious. I talked to a rep that was really nice. We signed up and got everything hooked up. We really liked the people that worked on it, they did a nice job putting it up. I haven't had it for long enough to really tell how much it's going to cost us or anything though.

8 years ago

Reply from Sunrun

Thank you so much for sharing your experience James! We are thrilled this was handled in a satisfactory manner. If you know someone who might also benefit from Sunrun, you can take advantage of our referral program by going to Thanks for joining us in our mission to create a planet run by the sun!

Apr. 5th, 2018

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Verified Customer

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Francis Marsh Patchogue, NY

They had a representative that came around who was excellent. I was interested in the product, so I signed up. They seemed to be a very reliable company and had a good presentation.

8 years ago

Reply from Sunrun

We loved reading your review and are so pleased to hear you had an excellent experience with our representative! Welcome to the Sunrun family, power forward!

Apr. 5th, 2018

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Verified Customer

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Quin Thompson Framingham, MA

Went through the whole process of getting approved only to find out the don''t do clay tile roofs. This is something they should of know before letting me go through the process.

8 years ago

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Verified Customer

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Daniel Worth North Charleston,SC

I was looking for different independent electrical systems, so I signed up with Sunrun. I really enjoyed their customer service, it was very good. So far, I've been a satisfied customer.

9 years ago

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Noah Barrison Bakersfield, CA

Very professional and easy to work with.

2 weeks ago

Reply from Sunrun

We're so happy to hear that you had a good experience with us, Noah! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Nov. 3rd, 2026

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Grace Bandies Braintree, MA

Sunrun agent came to my house to explain the process.

3 weeks ago

Reply from Sunrun

This is great to hear, Grace! It's great to know your representative took the time to explain the process in detail and was able to walk you through everything! A great solar experience starts with people who listen, explain, and follow through, and it's great to hear this was your experience!

Oct. 27th, 2026

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Emily Hanford, CA

Good deal Friendly staff Very knowledgeable

3 weeks ago

Reply from Sunrun

We're happy to hear you found a great deal and that everyone you worked with was friendly and knowledgeable, Emily! Having a team that is able to guide you through the process makes all the difference, and we appreciate you sharing your experience!

Oct. 27th, 2026

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Verified Customer

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William Neal Manteno, Illinois

Have been satisfied with the solar panels. Our electric bill is about half of what it was before our panels.

2 months ago

Reply from Sunrun

We love hearing that you've been satisfied with your panels and are seeing the difference in your electric bill! It's always great to know it has cut your bill in half, and we really appreciate you sharing your experience.

Sep. 11th, 2026

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Verified Customer

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David Morrison Southbridge, Massachusetts

Sunrun has been pretty reliable in my area for years now. Of course, no business is 100% but we've been pretty lucky with their customer service being easy to get a hold of and also dealing with the different members, such as Jay T, as we do some changes with our system. We did have one period where they weren't monitoring our system as well and didn't catch that there was a little and yes, it was little problem but they did finally catch it after a couple of month and replaced the broken piece quickly and efficiently. Now, if National Grid and the state were as cooperative as Sunrun......

2 months ago

Reply from Sunrun

Thank you for sharing, David! We're glad our team has been easy to reach and that they were able to step in quickly when an issue came up with your system. Thanks for your continued trust in Sunrun!

Sep. 9th, 2026

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Verified Customer

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Patricia Ceja Chicago, Illinois

They are very helpful when you need something

2 months ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family!

Sep. 3rd, 2026

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Verified Customer

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James Oliver Sacramento, California

I have only had if for a year but so far so good!

2 months ago

Reply from Sunrun

Thanks for sharing this, James! We're thrilled you've had a good experience with us and have been enjoying your system over the last year. We really appreciate you sharing!

Aug. 27th, 2026

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Cindy Lopez

It was great working with Dylan. He is extremely knowledgeable. He made me feel confident about moving forward with my project even after I had many questions. His knowledge and experience put my mind at ease. I know he will be there to explain step by step what is to come.

9 months ago

Reply from Sunrun

This is awesome, Cindy! Your positive feedback is like a ray of sunshine to us, and we're so happy Dylan could guide you through your solar experience. Thanks for going solar with us!

Jan. 27th, 2026

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Christopher Reese

After speaking with Rob a few times without pressure, I spoke with my wife and felt like we would benefit getting solar. We had some issues with the credits going away. Rob came through in multiple ways to save us money. We are in a much better place now thanks to Robert. Great experience!

10 months ago

Reply from Sunrun

Thank you for taking the time to share your experience, Christopher. We're so glad to hear that Rob has been there to support you and has helped find ways for you to save money. Thanks for being part of our Sunrun family!

Jan. 9th, 2026

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David Baillie

I’d like to thank SunRun and Ryan O. in particular for pushing to get a second batch of solar panels on my roof. I had no idea of the bureaucracy they face from the county and my local electrical company to get it done, but he did it. Thank you, Ryan, thank you SunRun.

10 months ago

Reply from Sunrun

David, we greatly appreciate your positive feedback! It warms our hearts to know that Ryan played a pivotal role in your seamless solar journey. Thank you for contributing to our mission of building a planet run by the sun.

Jan. 2nd, 2026

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David Brook

I’ve been dealing with sun run for years. I’ve had some issues that never got resolved Phoenix resolved all my issues fixed all my problems and now I’m 100% for your company. I say give this man a raise because he’s a miracle worker.

10 months ago

Reply from Sunrun

Hi David! Thank you for taking the time to share your experience with us. We're sorry to hear about the challenges you faced early on, but we're incredibly glad our team was able to step in and address the issues. Thank you for being part of our Sunrun family!

Dec. 20th, 2025

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Maribelle Negron

Faysal made the difference. He truly care and explained the benefit and simple terms, and from the beginning, he told us what step was next. He guided us on the actual phone app, and for every visit, and every day that Work was being done in my house, he was here as well. He truly was amazing. We are very please with him and the company

10 months ago

Reply from Sunrun

Thank you so much for your kind words, Maribelle! We're thrilled to hear that you're enjoying your experience with Sunrun. We're especially glad that Faysal was able to provide helpful insights about your system and energy usage! Thanks for being part of our Sunrun family!

Dec. 17th, 2025

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Alex Do

I've been watching the solar and battery market for over a decade now and have seen companies come and go. Glad to see Sunrun become a major player in this sector. Now that I was in the market for solar and battery expansion, Sunrun and others were put to the test.

11 months ago

Reply from Sunrun

Thank you for helping us to create a planet run by the sun!

Dec. 16th, 2025

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David Gilmet Windsor, Connecticut

It's a large company that will be around to resolve any future issues

1 month ago

Reply from Sunrun

We appreciate your confidence in Sunrun, David! We're proud to be America's #1 home solar and solar provider and to be here to support our customers throughout their solar journey!

Sep. 25th, 2026

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Verified Customer

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Mike Ollar Phelan, CA

no upfront cost, no worries about system failure.

3 months ago

Reply from Sunrun

Thanks for your 5-star review, Mike! We're happy to have you part of our Sunrun family and appreciate you sharing your feedback.

Aug. 15th, 2026

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Verified Customer

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Darrell Gadie Los Angeles, California

Followed up on the service. Personally came by the house.

3 months ago

Reply from Sunrun

Thanks for sharing, Darrell! We're glad our team followed through and took the time to personally check in with you.

Aug. 15th, 2026

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Verified Customer

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Mike Stockton, CA

N/A I honestly can’t say anything poor about “che”

3 months ago

Reply from Sunrun

Thanks for your 5-star review, Mike! We appreciate you sharing your experience and for choosing Sunrun!

Aug. 15th, 2026

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Verified Customer

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Otgonsuren Khukhuu Denver, Colorado

I m happy having Sunrun . Good work! Thank you

3 months ago

Reply from Sunrun

We're so happy to hear you've had a great experience with us, Otgonsuren. We appreciate your kind words!

Aug. 15th, 2026

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Verified Customer

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Michael Jakaub Los Angeles, California

Best company i think . Probably will remain for a long time

3 months ago

Reply from Sunrun

Thank you for your kind words, Michael!

Aug. 15th, 2026

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Verified Customer

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Xay Her Stockton, CA

Everything was straight forward! No gimmicks

3 months ago

Reply from Sunrun

This is wonderful to hear, Xay! We're so glad you're enjoying your experience and that everything has been straightforward!

Aug. 15th, 2026

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Verified Customer

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Frank Vaccaro Madison Park, New Jersey

Very professional and reliable always checking on you

3 months ago

Reply from Sunrun

Thank you for sharing this, Frank! We're thrilled to hear our team is easy to work with and has continued to check in with you. Thanks for being part of our family!

Aug. 15th, 2026

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Verified Customer

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Michael Nielsen Santa Rosa, California

Easy process start to finish. Quick install.

3 months ago

Reply from Sunrun

Thanks for sharing this, Michael! We're glad to hear your installation was quick and that the process was easy from start to finish. Thanks for choosing Sunrun!

Aug. 15th, 2026

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Verified Customer

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Shawn K Wilson San Jose, California

Referred by friend about three years ago

3 months ago

Reply from Sunrun

Thanks for sharing, Shawn! We're glad a friend's recommendation led you to Sunrun!

Aug. 15th, 2026

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Verified Customer

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Mike Killeen Beaumont, California

They came to us several years ago. V

3 months ago

Reply from Sunrun

We appreciate you taking the time to leave a review, Mike!

Aug. 15th, 2026

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Verified Customer

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Dulce Ojeda Los Angeles, California

They are amazing and saves so much money

3 months ago

Reply from Sunrun

This is wonderful to hear, Dulce! We're thrilled you've had a good experience and have saved a significant amount of money by switching to solar. Thanks for sharing this with us!

Aug. 15th, 2026

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