Sunrun: Read 3,095 User Reviews From Real Homeowners

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Andrew Victorville, CA

VERY expensive. John P tried to sell me a system for almost 32k or a PPA at 15 cents a kw and goes up 2.9% every year. I think SCE is at 14 cents kw currently. Great savings there! Told me that all companies offering solar were charging top dollar now because of demand. Lots of other info to scare me into buying this overpriced product. I ended up buying from Sungevity which I believed the salesman to be upfront and honest as well as saving me 10k compared to Sunrun's crazy pricing. A PPA with Sungevity if I went that route was at 9 cents kw. I ended up buying with a 10 year loan and paying less than Sunrun a month for a 20 year loan. Why is Sunrun #1 since they obviously try to rip off their perspective customers.

8 years ago

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Frank Lamarque Highland, CA

From the initial presentation to the installation to the start up everything has been excellent ! I also liked the $15.00 monthly discount for going on auto pay.

8 years ago

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Mike in Rancho Palos Verdes, CA Minneapolis, MN

Solar panels worked fine. Installation was good and we were saving on our total energy bill...until we had to move with my job and then the experience turned ugly, very ugly. The transfer of service is not as easy as Sunrun claims, especially with a corporate, 3rd party buy-out involved. The 3rd party would not entertain a transfer of service and required for the system to be wholly paid for. So, the few hundred $$ a month in savings turned into thousands of $$$ in loss when the system had to be immediately paid "off". If that wasn't bad enough, Sunrun's contract says the value of the system will be determined by an independent appraiser - not true. The appraiser is done by them or someone they hire and they refused to show that appraisal. They claim, via email only, that the value of the system was greater than what was contained in the contract. Pure BS and shady business practice. Unless you can pay for your system up front, I would stay away.

8 years ago

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Joan Ball Alameda, CA

I have had Sunrun for 6 years. The question initially are you Electricity costs more than$150. I am in a very sunny area and my last bill was over $216 and I have added no more users. Then I get a settlement bill for the previous year for generally an additional $1000+. I was contacted by Sunrun about at the end of May and they were considering adding additional panels for an extra $50 per month. The layout I did not like but was prepared to possibly accept it, I have asked several times what the added panels would save me in electricity cost each month. I was told by Falynn McFarland last week that she would call me back 5-7-16. She said she is the project integrator! I have made calls every day and left Falynn McFarland my home # and times when I will be at home. I have not a phone call or email. Several people have asked me recently who proved my solar system and what is Sunrun like to deal with. I just told them the truth.

8 years ago

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Wyn Sears Arroyo Grande, CA

Getting Solar from Sun Run was by far the dumbest thing I have ever done in my 73 years. They saw a sucker gave me a contract even attorneys have a hard time understanding and took me for a ride. When I got solar for my house they quoted me some $30,000 which I couldn't afford. So they talked me into a sorta lease which at the time seemed reasonable about 108.00 per month. But after the first year I got a bill from PG&E for about $1,400 thats when I found out the bad news this was going to be for the rest of my life!!!!! The thing they no call true-up this year it was $1,800. Then I got a bill from Sun Run also a true up bill. I called the salesman and he said that they weren't supposed to charge me a true up bill so I didn't get the Sun Run True up bill for several years. I called customer service to complain about all these true up bills and they answered me in a couple of weeks after my call with another true up bill. Mind you The subject of true up bills were never brought up by the salesman in the beginning. I thought I had to pay a fixed rent on the equipment . Anyway my advice to anyone getting solar go to a more honest company where they tell you all the facts. If you have to pay a true up bill you might as well not even buy solar.

8 years ago

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Darwinn B. (Dutch) Rutz Greeley, CO

The company and their representatives have been straight and very professional all the way down the line. I have had it for about three months now, no glitches, I recommend it.

8 years ago

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Heidi and Rita Thompson Cathedral City, CA

the worst customer service ,liars, runaround, for over a year! We were promised by our salesmen ....our bill would be $219.00 a month and from SCE no more than $5.00 a month in non summer months,and in the Summer months never EVER have they seen a bill from SEC charge anyone over $60.00 a month...so my bill from SEC for the last year is $1,300.OO!!!!!!!! I have called,emailed called,emailed,Facebook,social media with promises of getting to the bottom of this sendin everything they wanted of my bills from SEC wait wait wait wait ,call again oh sorry can you send them in again!!! OMG so SCE came to my home to shut me off.......There are so many unhappy customers with promises of you sunrun to fix things...... i was told that SCE is now charging more for something and sunrun did not tell me or in my contract charging for something new sorry thats on your end to pay not me ...shame on your sunrun for not going to bat and helping your customers and giving us all the runaround shame shame on you . I'm going to call action news to do a story on your salesmen and what they say just to sell people a contract Again, you are requesting me to send the copies of my statements from SCE, i haveHAD to pay for a 3rd time because some assclown is misplacing them prob in the trash. mad as h***,get it together CEO !!!! Now saying ,well maybe we need more panels ,really?? who do you have working for you

8 years ago

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Lorena Montes Los Angeles, CA

This is only my first month with Sunrun and I already regret giving my business to this company. The system did not work properly since first day and it took 10 days for a tech to come and revise it. In the bill there is a $15 charge for not signing for auto payment (is that legal?) and the customer service is horrible. They were not able to at least let me chose the date I want the 'mandatory' auto payment. Not happy with this company.

8 years ago

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Jim Mount Pleasant, SC

Thank you Sunrun/LGCY Power- $81 savings in my first month. Great company, Streamlined process and Amazing local service for the low country. Jim SC

8 years ago

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Verified Customer

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Mike North Fort Myers, FL

Very good company to work with. They efficiently did 90% of our installation by phone and email. Great response time. Sunrun needs to get down to Florida.

8 years ago

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Dale Broad Homeland, CA

Well I signed on July 8th 2015, I was told the system would be installed and up and running in 90 days, the plans were submitted and approved on the same day so NO DELAY, the entire trench for the electrical was dug before they ever showed up, so NO DELAY, well its now Jan 9th 2016, six months later and still not done. I have called and called, I have sent e-mails, time and time again I am told they will hand it off to someone who will take care of it, but nothing has been done since early Oct. as far as I am concerned its abandonment, and I have a part solar system for free. I told them back in late Oct, again in Nov. and in Dec to come and remove all their equipment off my property. If I cannot get them to complete the job, I can only imagine what it would be like if I needed service. As I read many reviews I see that many other customers CANNOT get them to fix systems that are not working. Oh they did call for inspection, back on Nov. 2nd,2015, the inspector asked why did someone call for inspection when the system was NOT completed?? Since that day NO ONE has done any work to complete it.

8 years ago

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Rick Lancaster, CA

Been a customer since May 2012. Been happy until now. My system has been down for about 4 months now. It took almost 2 months to get someone out to look at it. The repair man ordered the new inverter. That was 2 months ago. Still waiting. Customer service will not keep me updated on the progress. They just tell me how they will get right on it. Would have rated them a 10 before this happened.

8 years ago

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Karen Hoeft Valdez, AK

I purchased Sunrun thru Home Depot of course the sales job promised lots of savings. Beware they do not deliver what they promise. The system they put on our house was based on a new house with only 6 months of billing at which we weren't there for 3 months. Instead of them telling us we should wait to get solar they put in a system that turns out only saves us 30%, definitely not good in my book. They were so eager for the sale, they give you quite a line of BS, I would not recommend them to anyone and when I am in Home Depot seeing people talking to Sunrun, I will tell them beware they DO NOT deliver what they promise. Look elsewhere!

9 years ago

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Marc San Jose, CA

SunRun is not returning my calls or keeping me informed when it comes to repairing my in-warranty Fronius inverter. This is the second go-around. The first the inverter partially failed. I called SunRun, and after calling weekly for 3 weeks, I finally asked for a supervisor. She promised to call me back with a status that day or the next, no call back. However, two days later, a tech called to look at the inverter. The unit was replaced by a refurbished unit from Fronius on 8/12. On 8/16, the the display on the unit failed, the illumination started blinking, and it stopped communicating with the data logger. I called SunRun again on 8/18, and now a week later, still no contact from SunRun.

9 years ago

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Theresa Valencia, CA

Sunrun are the worst company I have ever dealt with. You never do what you say. We are now heading into fall soon, the temps at my home are in the triple digits, all summer it has been hot,. I am scared to use my air conditioner. My system has been underperforming for a year now, you ARE aware of this!!!. They have said they will sent someone out, that never happened. My bill to edison at the end of last year were $2500 as opposed to your estimate of between $600-$900. Between your company and Edison I am now paying an average of $400 per month, that is more than I paid before solar. I would have this system removed from my home and at some point I know I will.

9 years ago

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Ron Lambert Webster, MA

Had solar since Jan I have seen a big difference in my electric bill. Saving significant money vs ly bills. The service getting the panels installed was seemed and without issues.

10 years ago

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Paul Altenburg Middletown, NY

On line about 6 months now. Installation was long, but OK. Accounting is good. Customer service seems receptive. I gave 4 to 6 potential references-not one was contacted by Sun Run. Their & my loss. But other than that, it seems to be legit so far.

10 years ago

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Aaron

Installation crew were good, cleaned up well.

3 months ago

Reply from Sunrun

We're thrilled you had a good experience, Aaron! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Sep. 16th, 2024

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Dale Berridge Tucson, AZ

There were a few hiccups when Sunrun took over from our previous solar contract with Vivant but it all worked out fairly and now we're enjoying considerable savings on our electric bill. 4 adults and a child use a lot of electricity but our rooftop solar system handles it like a champ!

2 years ago

Reply from Sunrun

Thanks for your review, Dale! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family.

Jun. 24th, 2022

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no sugarcoating Cheshire, CT

Had a quote from them and as opposed to some other companies, the tech guy I spoke with was straightforward, knew his product and didn't read off a sales script. They had a good warranty on solar panels (25 years) but didn't have a good battery system and it only covered 8 hours in case of a power loss and on limited circuits... that is below standards these days. I would have given a higher rating if based on solar panels only, but I also have to say they were one of the most expensive quotes I got...

2 years ago

Reply from Sunrun

Thank you for sharing your experience with us! Customer experience is really important to us, and we try to keep our staff knowledgeable about our products. As we get new batteries with higher limits, we can always pass along information if you are interested. Thanks!

Jun. 24th, 2022

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William Smith Bolingbrook, IL

This company placed solar panels on my roof. The process was thorough from the perspective of informing us of the benefits. We had a direct contact person, which facilitated communication with the company. My concerns have more to do with their customer service subsequent to placing the panels. Consequently, placing the panels resulted in leakage (when there was a heavy rain/snow) onto my ceiling in one area resulting in two large water stains on my ceiling. They sent a person out and they re-mounted the problematic panel and we have not had an issue since. However, we have the damaged ceiling as a reminder. Upon requesting the company repair the damage to our ceiling, there was no service. We were persistent and reached out to the original sales person and submitted a claim on their website, as well as spoke directly with their customer service staff. No response yet and it has been several months.

2 years ago

Reply from Sunrun

Thank you for bringing this to our attention, William. We'd be happy to look into this for you and we will be sending you a private message requesting additional account information so that we can assign a Specialist to assist you directly.

Jun. 22nd, 2022

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Jim Jones Peoria, AZ

I chose to work with SunRun because of Devan‘s professionalism and information. SunRun also was one of the only companies that service is the panels from time of install forward.

2 years ago

Reply from Sunrun

Your review brightened our day, Jim! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Jun. 3rd, 2022

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Dejon Kelly

Sofar so good. I wish everything would have been turned on faster but I know it takes time.

4 months ago

Reply from Sunrun

Thank you for your review, Dejon! Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Aug. 21st, 2024

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Christopher Zelasko Kailua, HI

Good job with options and information. Really like to company.

4 months ago

Reply from Sunrun

Christopher, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Aug. 17th, 2024

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Jeff Marlatt

Delayed installation was due to slow city permitting process.

4 months ago

Reply from Sunrun

Thank you for letting us know, Jeff. If you need additional help with installation, please send us an email at resolutions@sunrun.com

Aug. 5th, 2024

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Brad Puu

The rep was very knowledgeable and taught me a lot about how solar works.

4 months ago

Reply from Sunrun

Thanks for your review, Brad! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Jul. 31st, 2024

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Verified Customer

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Laurie Sykes

The information given is upfront, clear, and easy to understand.

4 months ago

Reply from Sunrun

We're thrilled you had a good experience, Laurie! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jul. 31st, 2024

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Laura Allman

Support has been great, but how much I would pay monthly was not made clear during sales meeting.

5 months ago

Reply from Sunrun

We appreciate your positive feedback, Laura, and we are so happy to hear that you had a great experience. Thank you for being part of our Sunrun family!

Jul. 25th, 2024

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Verified Customer

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chlevine

Very responsive, professional and completed the job as promised.

5 months ago

Reply from Sunrun

We're thrilled you had a good experience, chlevine! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jul. 13th, 2024

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Verified Customer

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Keith

I found this product to be quick and easy to use. Everything works perfectly without any issues. It has made my life easier and I highly recommend it to others. The quality is great and I am very satisfied with my purchase.

11 months ago Edited January 10, 2024

Reply from Sunrun

Thank you so much for sharing your feedback, Keith! We are happy to hear that you are happy with the way your system is working! Thank you for choosing us!

Jan. 10th, 2024

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Verified Customer

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Roy Pioneer, CA

So far everything is going well. Would like to have a second battery.

11 months ago

Reply from Sunrun

We're thrilled you are having a good experience, Roy! We really appreciate you taking the time to share your feedback. For battery questions please call our Solar Advisors at (833)-324-5886, they would be happy to assist you and provide you with the most up to date information regarding our batteries. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jan. 5th, 2024

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Verified Customer

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rousher rousher

The people that came onsite were very professional. They kept me informed of what was going on.

6 months ago

Reply from Sunrun

We're thrilled you had a good experience, Rousher! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jun. 5th, 2024

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A A

Sunrun’s people were amazing to work with. The county of Hawaii was slow with permitting.

7 months ago

Reply from Sunrun

Thanks for your review, A A! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 15th, 2024

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jose MARTE QUITERIO

Great, I did a good decision last year when I sign the lease with sunrun, it's my opinion

7 months ago

Reply from Sunrun

Your review brightened our day, Jose! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

May. 15th, 2024

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Valerie Young

Almost immediate help with the battery function. The Tech, Joseph, fixed the problem.

7 months ago

Reply from Sunrun

This is awesome, Valerie! Your positive feedback is like a ray of sunshine to us. We're so happy Joseph was able to help you! Thanks for choosing us!

May. 1st, 2024

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Verified Customer

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Roseann Bailey

It was very easy and to get set up and we now have a credit on our electricity bill.

7 months ago

Reply from Sunrun

Roseann, we're so delighted to hear that you're getting a credit with solar. We hope you continue to enjoy the benefits of clean energy for years. Thanks for helping us create a planet run by the sun!

May. 1st, 2024

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Janet Estevez

They made the process very easy. The reps were professional and were available when needed.

7 months ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family, Janet!

Apr. 30th, 2024

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Verified Customer

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Malou Carlos

I will recommend Sunrun to any one who wants a solar equipment. It is really a good value.

7 months ago

Reply from Sunrun

Thanks for your review, Malou! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Apr. 30th, 2024

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Christine Rogers

8 months ago

Reply from Sunrun

Thanks for your review, Christine! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Apr. 2nd, 2024

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Verified Customer

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Jan David Palm Desert, CA

We love our solar panels and the reduction in monthly payments

1 year ago

Reply from Sunrun

Thanks for your review, Jan! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Nov. 8th, 2023

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Verified Customer

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Gloria G Vasquez Tucson, AZ

I don't know if Sunrun is ever here and I don't get information on my system, which I don't understand

1 year ago

Reply from Sunrun

Hi Gloria! We are so sorry to hear you don't understand the system! We would love to review your system's performance and go over any other specific concerns you may have. Please send us a private message with your service address, and we will have a representative reach out. Thank you!

Nov. 2nd, 2023

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Verified Customer

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Robert

I think everything has been pretty good, we haven't had really many problems or anything.

1 year ago

Reply from Sunrun

Robert, thank you for helping us to create a planet run by the sun and for your positive feedback, we are so happy you are enjoying your solar experience !

Oct. 24th, 2023

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Verified Customer

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R Kelly Matchett-Morris San Francisco, CA

Easy to work with and professional. Accurate timeline. Would hire again.

1 year ago

Reply from Sunrun

This is awesome! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Oct. 3rd, 2023

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Verified Customer

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Albert Morris Plains, NJ

Excellent service and very affordable compared to the competition.

1 year ago

Reply from Sunrun

Albert, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Oct. 3rd, 2023

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Verified Customer

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Thomas

Very slow, took a long time for solar to be added in and turned on. The equipment seems to be working very well.

1 year ago

Reply from Sunrun

Thank you for sharing your story, Thomas.We are so sorry for the delay that you experienced and your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Sep. 29th, 2023

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Verified Customer

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Kory

They're very efficient but there were too many problems they had to fix.

1 year ago

Reply from Sunrun

We are so sorry to hear that you are having some problems with your system, Kory. Our team would love the opportunity to speak with you further about your concerns. In order for us to best assist you, we will be sending you a private message requesting additional account information so we can help resolve any concerns you have. Thanks so much!

Sep. 29th, 2023

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Verified Customer

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Tobias

They respond and it's been good so far, although we have one cracked panel.

1 year ago

Reply from Sunrun

Hi, Tobias! Thank you so much for your positive review. Our team is committed to resolving your concerns, and we'd be more than happy to look into the cracked panel to see how we can help. We will be sending you a private message requesting additional account information so we can help resolve your concerns. We look forward to assisting you further!

Sep. 29th, 2023

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Verified Customer

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Baljit

I’m still paying high electricity bill.its more than a year my problem doesn’t get resolved. I’m in great pain because of this. I don’t know what to do

1 year ago

Reply from Sunrun

Hi Baljit. We are so sorry that you are not saving money with us. We would love to review your system's performance and any other specific concerns you have to get this resolved. We will send you a private message requesting additional account information to get an Expert assigned to your case.

Sep. 28th, 2023

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Verified Customer

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David Lexington, SC

the rack pack completed in one day and were very professional

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, David! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Sep. 27th, 2023

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Verified Customer

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Burlon

Installed three years ago and everything is fine. App and website are awesome.

1 year ago

Reply from Sunrun

We're thrilled you are having a good experience, Burlon! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Sep. 20th, 2023

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