Sunrun Reviews
9.9
Overall Score
Verified Customer
Review Source
Markcher1 Bakersfield, CA
My PGE bill shot up last 2 mos from 0! Called and found out I have a case number they are investigating and NO ONE called to let us know!
7 years ago
Verified Customer
Review Source
Guy Las Vegas, NV
It's a good company. I always recommend Sunrun to my friends and neighbors. They have an excellent backup service.
7 years ago
Reply from Sunrun
Thank you for your review Guy! We are ecstatic to hear that you love your system and you are recommending us. We love to hear that our Service Field team was there when you needed us! Let's keep your system producing and create a planet run by the sun!
Jan. 30th, 2019
Verified Customer
Review Source
C sims Honea Path, SC
It is has not been very valuable yet. My power bills are still around $100 a month plus my $119 a month to sun run???????
7 years ago
Reply from Sunrun
Hello C Sims. Your utility bill will show how much excess energy was pushed to the utility grid and stored as a credit. Your utility bill will also detail how much additional energy you needed to purchase from the utility.
The sum of the total production from the system and the additional amount purchased from the utility is your total usage. Unfortunately, Sunrun does not have access to the utility company's internal billing and metering, so we cannot tell you how much energy was stored as a credit to them.
Since your Sunrun rate is lower than that of your utility, that means you'd be paying even more for your current usage without solar. In other words, you're still saving.
The sum of the total production from the system and the additional amount purchased from the utility is your total usage. Unfortunately, Sunrun does not have access to the utility company's internal billing and metering, so we cannot tell you how much energy was stored as a credit to them.
Since your Sunrun rate is lower than that of your utility, that means you'd be paying even more for your current usage without solar. In other words, you're still saving.
Sep. 17th, 2018
Verified Customer
Review Source
Bob McP - Peoria Peoria, AZ
SunRun worked with me to locate my solar panels for maximum sun energy collection.
7 years ago
Reply from Sunrun
Thank you for your feedback, Bob. We love hearing stories like yours! Our team strives to provide the best customer experience. We are so excited you're a new part of our Sunrun family.
Sep. 11th, 2018
Verified Customer
Review Source
Bradley
Excellent customer care, installation and explanation of their product and services
7 years ago
Reply from Sunrun
What a spectacular review! This is amazing, and what we strive for, We want customers to feel great when speaking to customer care. Knowing how you're happy with you solar makes us happy. Power Forward Bradley.
Sep. 7th, 2018
Verified Customer
Review Source
Misti Scott
Everything as promised. Lower rates and saving money. Misti in Sales follow up visits.
7 years ago
Reply from Sunrun
Welcome to the Sunrun family, thank you for taking the time to leave a review. We love to hear you are happy with the lower rates we provide.
Sep. 7th, 2018
Verified Customer
Review Source
Anonymous Morgan Hill, CA
All was great except the referral program. I referred several neighbors who purchased and received NOTHING.
7 years ago
Reply from Sunrun
Thank you so much for sharing your experience, Justin! We really enjoyed reading your review. We would also like to take the opportunity to assist you with your referrals. Please feel free to reach out with your contact information.
Sep. 4th, 2018
Verified Customer
Review Source
Dylan Murphy Columbia, SC
Poor customer service, still waiting on a response to a message I sent a week ago, which was a reminder after already waiting a week on my previous message.
7 years ago
Reply from Sunrun
Thanks for bringing this to our attention, Dylan M. We hate to hear your service was not what you expected. We would like to take this opportunity to help clarify any questions you have.
Sep. 4th, 2018
Verified Customer
Review Source
Debra Rankin North Augusta, SC
The nicest people wonderful company love the ease of the installation and the web site
7 years ago
Reply from Sunrun
We are delighted to know you had a wonderful customer experience and you are satisfied with your solar system. Welcome to the Sunrun family. Thank you for helping us create a planet run by the sun!
Sep. 7th, 2018
Verified Customer
Review Source
Barbara
They were customer focused, friendly & answerered any questions that came up, promptly
7 years ago
Reply from Sunrun
Thank you for sharing your story, Barbara! We are so pleased to hear that you had a positive experience with our customer care team. Our goal, as a company is to be customer obsessed. We are so excited to welcome you to the Sunrun family.
May. 22nd, 2018
Verified Customer
Review Source
H.A Chula Vista, CA
Everyone was great to work with, friendly, and helpful. They got it installed and running and we're good to go.
7 years ago
Reply from Sunrun
When you're happy, we're happy. We love that you learned about us from other happy customers! Thanks for helping us create a planet run by the sun! #savewiththesun
May. 14th, 2018
Verified Customer
Review Source
Bunny Hall Wickenburg, AZ
Everything was front up, they are on top of everything and I am extremely happy.
7 years ago
Reply from Sunrun
Thanks for making our day, Bunny H.! We aim to be the only choice when going solar by providing a one-of-a-kind and hassle-free customer experience!
May. 14th, 2018
Verified Customer
Review Source
Ron and Cathy Adams
Great people working for SunRun - able to answer all questions. If not, will find out
7 years ago
Reply from Sunrun
Hello, Ron and Cathy A. We appreciate the review and are very pleased to hear all your questions were answered. If you have any additional questions feel free to contact us! Power Forward!
May. 10th, 2018
Verified Customer
Review Source
Fabio
It provides all the energy I need. I would to recommend that we get a monthly report of energy production
7 years ago
Reply from Sunrun
That's what we love to hear, Fabio! We aim to provide the best customer experience, and are constantly working to take care of our customers! Thank you for taking the time to leave this wonderful review.
May. 4th, 2018
Verified Customer
Review Source
Doug Chester Cornville, AZ
Everything works just as promised and I have had no electricity bill for 5 years.
7 years ago
Reply from Sunrun
Thank you so much for sharing your experience, Doug. We sincerely appreciate your support, it means a lot as a growing company.
May. 4th, 2018
Verified Customer
Review Source
PC
Like the customer service and service they provide. We had it now for about 7 years and have been satisfied. Thank you
7 years ago
Reply from Sunrun
That's what we love to hear, P.C! We aim to provide the best customer experience thank you for taking the time to share your story! We love that throughout the 7 years you are happy and satisfied.
Apr. 17th, 2018
Verified Customer
Review Source
r.m.
leasing solar gets this rating. I know that solar companies learned how to make money off consumers.
7 years ago
Reply from Sunrun
Thank you so much for sharing your experience R.M. We also provide the options of pre-paying for the energy the system produces. If you are leasing you will also have the option to purchase the system after your 5th year anniversary. Setting the standard in outstanding service is something we (seriously) obsess over!
Apr. 16th, 2018
Verified Customer
Review Source
Coach K
Pricing. Professionalism. Innovation. Ease of use. Great communication. Backed by Costco
7 years ago
Reply from Sunrun
Hello Coach K. Thank you for sharing your experience, quality and reliability are major values we uphold, so exceeding your expectations is possible. We are grateful for your review!
Apr. 16th, 2018
Verified Customer
Review Source
Rtslas
Did what they said, and all work completed on time. Workman were polite an efficient.
7 years ago
Reply from Sunrun
Thank you for taking the time to share your feedback! It's awesome to learn, you've enjoyed your experience with Sunrun and that the overall initial process was a success! Power forward.
Apr. 13th, 2018
Verified Customer
Review Source
stan
have never needed service ,on time install,no electric bills , best deal out there
7 years ago
Reply from Sunrun
Thanks for sharing your wonderful story! Our drive is to make solar hassle-free by being attentive and focusing on each individual customer's experience!
Apr. 13th, 2018
Verified Customer
Review Source
KerriB
They've been attentive, professional and friendly. I would recommend working with them.
7 years ago
Reply from Sunrun
Thanks for making our day, Kerri B! We aim to be the only choice when going solar by providing a one-of-a-kind and hassle-free customer experience! That means, getting the right answers to all of your questions, quickly activating your system, and meeting your unique savings needs! We're so thrilled to officially welcome you to the Sunrun family!
Apr. 13th, 2018
Verified Customer
Review Source
Richard Abbey
They were efficient and neat, came when they said they would, explained everything very well.
7 years ago
Reply from Sunrun
That's what we love to hear, Richard A ! We aim to provide the best customer experience, and are constantly working to cut down our installation process time. So thrilled you're now a new member of our Sunrun family!
Apr. 13th, 2018
Verified Customer
Review Source
AmyI
This was literally the easiest install on any system we've ever had put into/onto our home.
7 years ago
Reply from Sunrun
So thrilled you're a part of our Sunrun family! Thanks for helping us create a planet run by the sun! Power Forward! #savewiththesun
Apr. 12th, 2018
Verified Customer
Review Source
Mariana Garcia
Keept in touch always and easy to use. Answered all questions and fast service.
7 years ago
Reply from Sunrun
Thanks for sharing your story we enjoyed reading your review. Please let us know how things are going throughout the process, we would love to hear back from you. If you are satisfied with everything and know someone else who could benefit from going solar with Sunrun, make sure to take advantage of our referral program by visiting R
Apr. 11th, 2018
Verified Customer
Review Source
Positive news.
It keeps me informed on our solar production which is a key factor for signing up.
7 years ago
Reply from Sunrun
Thank you so much for the awesome feedback! We love hearing from our customers, it is very important
Apr. 11th, 2018
Verified Customer
Review Source
Mark Hardy
Value for money, ease of installation and the people we worked with during the process.
7 years ago
Reply from Sunrun
That's what we love to hear, Mark! Providing the best customer experience is key when our mission is to create a planet run by the sun. Thanks for sharing your story! We are thrilled to welcome you to the Sunrun Family!
Apr. 10th, 2018
Verified Customer
Review Source
John Coan Roebuck, SC
The representative that I talked to before I got it was nice. I have it installed but I want a cheaper rate.
7 years ago
Reply from Sunrun
Thanks! After all, making the switch to solar simple for you, and full of savings, is our aim! It's why, we're known for processing the fastest system installations, and giving the best customer service. So thrilled you're a part of our Sunrun family! Thanks for helping us create a planet run by the sun! Power Forward! #savewiththesun
Apr. 5th, 2018
Verified Customer
Review Source
Mike Sullivan Phoenix, AZ
I contacted multiple companies and settled on them because of the price. They are great.
7 years ago
Reply from Sunrun
We sincerely appreciate your support. We are thrilled that our installation team was able to complete the job to your satisfaction! Thanks for joining us in our mission to create a planet run by the sun.
Apr. 5th, 2018
Reginald Marshall
I been with sunrun 2yrs ,and I regret it I have 29 panels and my home is 1700sq ft I still have to pay Edison 883.00 or more a month and a annual bill of $6843.00 I sent sunrun the bill asking why im getting a high bill from Edison, they not concern just trying to sale me more panels and a 15k battery, why would I purchase any more products from . I need out the contract this product is not beneficial to my family .My power got turned off had to take out a loan to get the power turned back on. All I end up with is 29 scrappy panels and a vet in debt because of yours panels.
9 months ago
Reply from Sunrun
Hey there, Reginald! We appreciate you taking the time to reach out to us. Typically, monthly savings will vary depending on your usage patterns. No need to worry, our team is here to help you maximize on those savings. We will be sending you a private message requesting additional account information so we can locate your account. Thanks!
Jun. 27th, 2025
Beedle
I’m so glad everyone is happy with Sunrun. I wish my review was as good as everyone. We signed the contract, the beginning of January 2025. As of today, May 10, 2025, we are still without solar. The final inspection was in the middle of April. DID NOT PASS INSPECTION! We were told, if it didn’t pass inspection, we would be on the priority list. FOUR WEEKS LATER, numerous text to our salesman, plus numerous phone calls to the company, saying they would get right on this, we are still sitting here with NO SOLAR.
I guess you need to buy the solar system, to get action.
We leased.
10 months ago
Reply from Sunrun
We're so sorry to hear this, Beedle. We want to help get this resolved for you and improve your experience with us. We will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your case. Thanks!
May. 12th, 2025
Val Watts Escalon, CA
Anna explained the solar system very clearly and Sunrun was fast and neat about installation
They also kept me informed
11 months ago
Reply from Sunrun
Thank you for providing your feedback, Val! We’re delighted to hear that Anna was attentive and addressed all your questions. Thanks for choosing us as your solar provider.
Apr. 15th, 2025
Review Source
Craig Clement
Sunrun installed my system of 18 panels in October 2022. upon installation and signing the contract, they guaranteed me 9600 KWH right now. My system is only producing 80% of that when I go back in and talk to him and ask him to be able to look at it they’ve confirmed that one of my panels on my east side of my house does not get any sun and they’re confirming that it doesn’t get the full sun that it was supposed to have gotten!! Upon working on this for at least 5 to 6 months trying to figure out what was wrong or what they could do for it. The best they could come up with was since I’ve paid for my system that it was my system. It was my problem. They’re not living up to what their contract said that they were going to live up to, and I think that Sunrun misrepresented themselves And took me and it should be taken and put into a legal case in hiring an attorney which I’ve been advised to do just be careful of working with this company. this company no longer works in Arizona and I can understand why they were lucky that Costco had them in their store. Otherwise I would’ve never ever ever signed up with him very disappointed in this company 29,000 out the door.!!!!!!!
1 year ago
Reply from Sunrun
Hi Craig, if you own the system, there isn't a warranty with us. You can look into having someone move the panels so it gets more sun. If you need additional help please feel free to reach out to us at resolutions@sunrun.com
Dec. 9th, 2024
Nbatistelli
After my original review, Sunrun’s Escalations Team reached out, promising to look into my concerns. Weeks later, they have failed to take any meaningful action.
Since then, I have connected with at least eight other customers who were all deceived by the same Sunrun salesperson, Luis “Louie” G.
This is not an isolated issue—every single one of us was misled by Louie, who falsely promised low rates, lied about contract terms, and used high-pressure tactics to push sales.
Sunrun promised me that my system would be pay-per-use at $0.27/kWh, but the contract I was given—after installation—locks me into a flat-rate bill with annual price increases.
Additionally, they installed battery storage in a non-approved location on my bedroom wall, despite my objections. When I told the installers to stop, I was pressured into accepting the installation in exchange for $1,000, with the false promise that the system could be moved later. Now that I have tried to get it relocated, Sunrun refuses to take responsibility.
Despite having clear evidence of fraud, Sunrun refuses to honor its promises, adjust contracts, or remove systems that were falsely sold. Their sales representatives lied about pricing, misrepresented the billing structure, and pressured customers into confirming contracts they never even saw.
At this point, we are:
• Filing legal action against Sunrun
• Submitting formal complaints with the CPUC, CSLB, FTC, BBB, and IRS
• Gathering additional victims who were also misled by Louie
If you were also deceived by Luis “Louie” G or any other Sunrun representative, email us at sunrunvictims@gmail.com. We are organizing a legal case and gathering more individuals for action.
Sunrun needs to be held accountable for its deceptive business practices. If you are considering going solar, do not trust their salespeople without reviewing every detail in writing with legal counsel.
This version is strong, factual, and clearly lays out the fraud. It also invites other victims to come forward, which can strengthen legal action.
1 year ago Edited February 27, 2025
Reply from Sunrun
Thank you for reaching out to us. We are so sorry for not resolving your concerns and for providing you with a negative solar experience. We have located your account and escalated your concerns to our Escalation Team. An Expert will contact you as soon as possible to assist you. Thank you !
Dec. 7th, 2024
Morgan Drake Houston, TX
We’ve been very happy with SunRun so far - its panels have been the reason we had power on multiple occasions. But what really makes this company one we’ll stick with is that their employees are phenomenal to work with.
1 year ago
Reply from Sunrun
Morgan, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!
Nov. 5th, 2024
Danny Kou Houston, TX
Sunrun promised to give me a solar solution that would charge my EV, provide power to the entire house when the grid went down, and replace my electricity bill completely. It does about half of the things that were promised. I am now stuck on the hook to pay for a system that can charge my EV, supplies power during outages as long as the air conditioner isn't running, and generates power when the sun is out but doesn't carry over the excess from uptime. I feel like I was sold a promise that wasn't delivered
1 year ago
Reply from Sunrun
Hi Danny, we appreciate you bringing this to our attention and our team would be happy to look into this for you to see how we can help. We've located your account and have assigned an Escalation Expert who will review your account and reach out to you as soon as possible. They can take up to one business day to review your account information so please feel free to send us a private message if you have any questions in the meantime. We look forward to turning your experience around.
Oct. 31st, 2024
Carliste Mcfadden Missouri City, TX
After meeting Devan and signing up with Sunrun
he has always been available for us , answering
all our questions.He’s very knowledgeable
and professional. 😊
1 year ago
Reply from Sunrun
Thank you for sharing your feedback, Carliste! We are thrilled to hear that your representative, Statler, was attentive and was able to help answer your questions. Thanks for helping us create a planet run by the sun!
Oct. 23rd, 2024
Disgusted Customer
My original review is with the Better Business Bureau if you like to read it. I had multiple contacts with Sunrun. NOTHING isn't working properly, yet I'm paying my monthly payment. Sunrun staff have been at my house numerous times to fix the same item. Whether it was realigning the solar panels on the roof, hopefully my roof won't leak into the attic this winter. Sunrun or 3rd party came to enter the attic 6 times because something wasn't working properly, still isn't. They came 6 times to fix the electrical panel which still isn't working properly. They are coming back on October 8, 2024, because the coils are not working still, no savings yet from my electric company. The install was May 2025, apparently the go of system was July 25, 2024. What month are we in and nothing is communicating with each other, the solar is sending all energy to the Grid and not my home on the tesla app. I had to adjust my schedule numerous times for Sunrun to fix something, sometimes Sunrun wouldn't show up and if they did, it still wasn't fixed right. I have never been disappointed with a company like this. Plus no one knows how to communicate with each other. I had so many contact persons that stated only contact me, however someone else would contact me and state they will arrive Thursday to fix something and then my original contact person had no clue what was going on. The Fresno area needs to refocus and regroup the whole dynamics of the structure of the business. Very unprofessional and Zero customer service.
1 year ago
Reply from Sunrun
We are so sorry to hear about your experience and sincere apologies that your concerns have not been resolved yet. We want to help escalate your case and connect you with an Expert that can help get this resolved for you. We will be sending you a direct message for additional information, thank you!
Sep. 27th, 2024
Verified Customer
Review Source
Vincent
I was misled by Randy H. into believing I would receive a promotional $1,000 check for signing on with Sunrun. After installation, Sunrun had no record of such a promotion as it relates to me. Also, most do not benefit from what was said to be a 30% tax credit from the government. As a retired/unemployed citizen I pay no taxes and so I receive no tax credits or any hope of $1 back on my investment. If Randy H. would have told me this, I would have never had Solar installed and I would have avoided arguments with my justifiably incredulous wife. Also,, if one does qualify for tax credit, they only have 5 years to claim it. In most cases people do not pay nearly enough taxes to claim the full credit. For example, if you install a $50,000 system as my neighbor did you would qualify for a $15,000 tax credit. This means that unless you usually pay $3,000 when you do your taxes, you will not receive your 30% back in 5 years. As I see it, if you are in less than an upper-middleclass income bracket, you should not go solar.
1 year ago Edited September 13, 2024
Reply from Sunrun
Hello Vincent,
My name is Aulana and I am part of the Social Media team here at Sunrun. I'm following up with you regarding the review you provided, we definitely want to turn your experience around. In order to look into this further, can you please provide me with your service address?
Thank You,
Aulana
My name is Aulana and I am part of the Social Media team here at Sunrun. I'm following up with you regarding the review you provided, we definitely want to turn your experience around. In order to look into this further, can you please provide me with your service address?
Thank You,
Aulana
Sep. 14th, 2024
Chad
Unfortunately, I have bad experience with Sunrun.
My bill with Edison was $150/month or less during the year and $600 to $800 during July and August.
Now with Sunrun, I am paying $221.00 to Sunrun and $50 to $100 during the year and $500 to $600 during July and August to Edison.
I spoke to the sales manager, and she gave me a SMART idea, I should appreciate her and Sunrun about her advice and mentality, she said: "you can turn off the refrigerator if you think it will increase the electric bill" .
I reached out again to my Sales rep. and he helped me to get in contact with a Manager from Sunrun, her name is Yosselin. She tried with a professional way to show me that the solar system is working good but my consumption increased. Then she suggested to have her team call me to add more Panel and for sure pay more and she reached out to me in June 24, 2024 saying the Team will call me and till now 8/26/2024 end of Summer 2024 I didn't hear back from Sunrun Team.
I won't recommend the service of Sunrun for anybody.
All that happened around June 2024 and till now
1 year ago
Reply from Sunrun
Thank you for bringing this to our attention, Chad. We are so sorry to hear this and we would be happy to look into this for you. We will be sending you a private message requesting additional account information so that we can assign a Specialist to assist you directly.
Aug. 27th, 2024
ADAM LEFF
Sunrun's engineers approved our house to receive solar panels but their installers said they could not put the panels on our cathedral ceiling so another engineer came out and inspected our roof, said they could go ahead with the work. Installers came back and started the job but again said there was no way to do it. They left my roof with leaking holes and metal flashing for installation (which they couldn't complete). When I complained about the water coming in they came out and fixed the leaks but still left the metal flashing and holes (which they said were sealed) in the other part of the roof. They said I was lucky they repaired what they did and have no intention of fixing the rest. I would never recommend Sunrun to anyone!
1 year ago
Reply from Sunrun
We're so sorry to hear this Adam and we definitely want the chance to turn your experience around. We will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your case.
Aug. 21st, 2024
Verified Customer
Review Source
David Soth-Kimmel Englewood, CO
We bought a house and wanted to use cleaner energy. Sunrun is a reputable brand and we knew people that have used them and been happy with the results.
1 year ago
Reply from Sunrun
Thanks for your review, David! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!
Aug. 17th, 2024
Review Source
Kathleen Rice
What I didn't like was I was told from one of the Rep that after 5 years of leasing I could buy it out right and they never got back to me to tell me how much it would be.
1 year ago
Reply from Sunrun
Hello Kathleen, we appreciate you taking the time to share your experience and we are so sorry to hear about your experience and we'd love the chance to speak with you about your concerns to see how we can help. Kindly send an email to resolutions@sunrun.com with your service address so we can help address any issues you are having. Thanks!
Aug. 13th, 2024
Verified Customer
Review Source
Rick S
I’ve used Sunrun twice. Both times there were zero problems. Communication was outstanding and the installers are professional, on time and care about what they are doing.
1 year ago
Reply from Sunrun
We're thrilled you had a good experience, Rick! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Jul. 25th, 2024
Review Source
Dave D
Looking forward to having the new technology that solar offers. The security that knowing the battery a long with having solar. Just started the.process so once that is done I expect to jump to 5 stars.
1 year ago
Reply from Sunrun
We're thrilled you had a good experience, Dave! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Jul. 20th, 2024
Peter Soule
This is a critique of the new roof, solar system installation, and follow up customer service.
1. The new roof, installed and guaranteed by Sunrun, has been leaking for over a half year and Sunrun has done nothing about it.
2. I was told that installation of the panels would be facing due South and tilted 20 degrees for optimal performance in Hawaii. The panels were installed due West and tilting 8 degrees, nowhere near the optimum orientation.
3. I have been trying for over two years to get Sunrun to correct the orientation issue with no corrections made.
4. I have been trying over 6 months to fix the leaking roof with no correction being made.
5. Until these issues are resolved, I cannot, in good conscience, recommend Sunrun to anyone looking to install a photovoltaic system. In fact I would recommend you run the other way.
1 year ago
Reply from Sunrun
Peter, sincere apologies for this experience and we would love the opportunity to make it right. In order to best assist you, please send your address and these concerns to resolutions@sunrun.com, so that we can personally connect you with an Escalations Expert that can help you. Thank you!
Jul. 17th, 2024
Steven D
If I could give Sunrun "Zero" stars, that is what they deserve. This is the third residence with a Sunrun system. Started with them 2011. They are NOT the same company as far as service as in the past.
Most recent system was installed October 2023. Nothing but trouble from the start. Inverter and battery replaced within a month. Battery was programed incorrectly and just exported its contents to the grid each night within 2 hours. Constantly called customer service and just got lip service and mis-information.
System has now been completely down for two weeks. Still trying to get someone out. Appointments are scheduled but no one show up. Just given excuses but then told that my case was escalated to priority. Makes no difference. No help from regional or district managers.
1 year ago Edited September 15, 2025
Reply from Sunrun
Hi Steven, we appreciate you bringing this to our attention. We are deeply saddened to hear that your system has been down for two weeks, and for that, we sincerely apologize. Our team would be more than happy to take a look into this and help resolve your concerns. We will be sending you a private message requesting additional account information so we can confirm your account. Thanks!
Jul. 1st, 2024
Cynthia Capetillo
I've been a member for 14 years, my system originally costed $54K and I've paid on it all this time. It has been down for 8 months with no repair happening anytime soon. All my efforts to get this system repaired has been in VAIN. THEY ARE THE WORST COMPANY I'VE EVER DEALTH WITH. I now just want out of my lease so I can move forward with another vendor. They claim I still owe $50K after 14 years of payment to get out of my lease for the last six years. NEVER USE SUNRUN. All they every say is it is escalated and for 8 months nothing happens. I am also very concern because I am on a well and must have electricity but where I live Edison can go down regularly and without solar I don't even have water. This situation does not even phase them.
1 year ago
Reply from Sunrun
Cynthia, we are so sorry to hear that your system has been down for several months and our team wants to do everything on our end to help turn your experience around. After looking into your account, we see that your Escalation Expert, Joe, sent you an email on June 27 with an update on your case. Please respond to his email with any questions you have so he can help you further. Thanks!
Jun. 29th, 2024
Nat Hayes
This company deserves ZERO stars. I have been trying to reach someone regarding removal of the panels so that my roofer can install a new roof. NO ONE has called or emailed me back despite multiple attempts (more than 10 times) to get this service scheduled. This has been going on for several weeks. I have NEVER experienced such POOR customer service in my life.
Sunrun apparently just wants to collect its monthly fees and is absolutely not interested in providing any customer services whatsoever. It is obvious that money and profits are the only thing Sunrun cares about. It is mind blowing how little they regard they hold for their customers.
It is equally stunning how such a pathetic company was able to become the country's largest residential solar company. I'm certain there are many third-world companies worldwide that are providing infinitely better service than Sunrun. NO ONE COULD POSSIBLY BE WORSE.
There is a very good reason why Sunrun consistently gets abysmal ratings on multiple consumer rating sites. Any 5-star reviews are highly suspect and are likely posted by company employees.
I am completely regretting ever having heard of Sunrun and urge anyone considering signing up for Sunrun to AVOID SUNRUN LIKE THE PLAGUE. You'll thank me later. Trust me.
1 year ago
Reply from Sunrun
We are so sorry to hear that you are having a difficult time scheduling an appointment to remove your panels, Nat. Our team would be happy to look into this and help schedule an appointment for you. In order for us to best assist you, we will be sending you a private message requesting additional account information. Thank you!
Jun. 29th, 2024
Craig Ohlendorf
Sunrun installed a system that was not explained at all. Found out that the system does not work in a brown-out and does not offer a rebate on gas, which the salesperson said it does. I would not have gone with Sunrun if I knew what they were going to install. The salesperson never explained anything about the battery they were going to use. I have complained to Sunrun but they will do nothing. They installed a cheaper battery (NO back up in a brown-out and no gas rebate that the salesperson promised), not Tesla. Why would I have solar that doesn't work in a brown-out??? Every Sunrun installation and other solar companies that I have come across uses Tesla batteries, but mine they didn't. And, of course, the salesperson that sold me the system does not work for Sunrun anymore. I can see where this is going to end up in court.
1 year ago Edited July 23, 2024
Reply from Sunrun
Craig, we appreciate you bringing this to our attention. We are so sorry to hear that you are not getting the answers you need and we'd be happy to speak with you further about any concerns. For more information related to pricing and questions you may have, please contact our Solar Advisors at, 1 (833) 324-5886, as they'll have the most up to date answers. Thanks!
Jun. 12th, 2024
Leonard James
"Run from m Sunrun!" -------- 6/10/24. We had Solar Panels installed on our home for almost two "2" years by Sunrun Solar. To me,
SUNRUN is a joke. Our requests to have them Removal and Reinstall solar panels have been lingering for at least a year. I must apologize for recommending this company to others and hope they receive better service than I have. The roofing company is waiting on Sunrun to Remove the Solar Panels. I'm just hoping that they will provide us with reasonable customer service. Unless they do this I cannot recommend Sunrun as a reliable Solar Company. They did a good job installing the panels. They understandably had to come back and clear up a couple of repairs. But as far as I'm concerned; "a good company should be judged base on the service they provide rather than the promises they made to get a sale. Some of our neighbors have had similar experiences with this company. You probably need to "Run as far and fast as you can" from Sunrun Solar. Their customer service stinks!
1 year ago
Reply from Sunrun
Hi Leonard, we appreciate you bringing this to our attention. Let me start by saying we are so sorry to hear that it is taking longer than expected to remove your panels and our team would like to look into this to ensure you are updated on your project. Please be on the lookout for a private message requesting additional account information. Thank you!
Jun. 12th, 2024
