Sunrun: Read 3,556 User Reviews From Real Homeowners

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Marc San Jose, CA

SunRun is not returning my calls or keeping me informed when it comes to repairing my in-warranty Fronius inverter. This is the second go-around. The first the inverter partially failed. I called SunRun, and after calling weekly for 3 weeks, I finally asked for a supervisor. She promised to call me back with a status that day or the next, no call back. However, two days later, a tech called to look at the inverter. The unit was replaced by a refurbished unit from Fronius on 8/12. On 8/16, the the display on the unit failed, the illumination started blinking, and it stopped communicating with the data logger. I called SunRun again on 8/18, and now a week later, still no contact from SunRun.

10 years ago

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Theresa Valencia, CA

Sunrun are the worst company I have ever dealt with. You never do what you say. We are now heading into fall soon, the temps at my home are in the triple digits, all summer it has been hot,. I am scared to use my air conditioner. My system has been underperforming for a year now, you ARE aware of this!!!. They have said they will sent someone out, that never happened. My bill to edison at the end of last year were $2500 as opposed to your estimate of between $600-$900. Between your company and Edison I am now paying an average of $400 per month, that is more than I paid before solar. I would have this system removed from my home and at some point I know I will.

10 years ago

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Ron Lambert Webster, MA

Had solar since Jan I have seen a big difference in my electric bill. Saving significant money vs ly bills. The service getting the panels installed was seemed and without issues.

11 years ago

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Paul Altenburg Middletown, NY

On line about 6 months now. Installation was long, but OK. Accounting is good. Customer service seems receptive. I gave 4 to 6 potential references-not one was contacted by Sun Run. Their & my loss. But other than that, it seems to be legit so far.

11 years ago

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JA L

Every encounter has been very positive and timely

3 months ago

Reply from Sunrun

Thanks for your review, JA L! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Sep. 4th, 2025

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Layne Allison

I was pleased with the step by step process of Sunrun. All work was completed in a timely manner. I was also happy that my property was respected and all materials were cleaned up upon completion.

1 year ago

Reply from Sunrun

Layne, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience with the services we provide. Thank you for helping us create a planet run by the sun!

May. 8th, 2024

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Dale Berridge Tucson, AZ

There were a few hiccups when Sunrun took over from our previous solar contract with Vivant but it all worked out fairly and now we're enjoying considerable savings on our electric bill. 4 adults and a child use a lot of electricity but our rooftop solar system handles it like a champ!

3 years ago

Reply from Sunrun

Thanks for your review, Dale! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family.

Jun. 24th, 2022

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no sugarcoating Cheshire, CT

Had a quote from them and as opposed to some other companies, the tech guy I spoke with was straightforward, knew his product and didn't read off a sales script. They had a good warranty on solar panels (25 years) but didn't have a good battery system and it only covered 8 hours in case of a power loss and on limited circuits... that is below standards these days. I would have given a higher rating if based on solar panels only, but I also have to say they were one of the most expensive quotes I got...

3 years ago

Reply from Sunrun

Thank you for sharing your experience with us! Customer experience is really important to us, and we try to keep our staff knowledgeable about our products. As we get new batteries with higher limits, we can always pass along information if you are interested. Thanks!

Jun. 24th, 2022

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William Smith Bolingbrook, IL

This company placed solar panels on my roof. The process was thorough from the perspective of informing us of the benefits. We had a direct contact person, which facilitated communication with the company. My concerns have more to do with their customer service subsequent to placing the panels. Consequently, placing the panels resulted in leakage (when there was a heavy rain/snow) onto my ceiling in one area resulting in two large water stains on my ceiling. They sent a person out and they re-mounted the problematic panel and we have not had an issue since. However, we have the damaged ceiling as a reminder. Upon requesting the company repair the damage to our ceiling, there was no service. We were persistent and reached out to the original sales person and submitted a claim on their website, as well as spoke directly with their customer service staff. No response yet and it has been several months.

3 years ago

Reply from Sunrun

Thank you for bringing this to our attention, William. We'd be happy to look into this for you and we will be sending you a private message requesting additional account information so that we can assign a Specialist to assist you directly.

Jun. 22nd, 2022

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Jim Jones Peoria, AZ

I chose to work with SunRun because of Devan‘s professionalism and information. SunRun also was one of the only companies that service is the panels from time of install forward.

3 years ago

Reply from Sunrun

Your review brightened our day, Jim! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Jun. 3rd, 2022

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Lisette

These solar work for me! Saving so much money! Great investment..

3 months ago

Reply from Sunrun

Thanks for your review, Lisette! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Aug. 12th, 2025

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Verified Customer

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Guadalupe Roldan

Tesla Batteries are game changing i like them

8 months ago

Reply from Sunrun

Thanks for your review, Guadalupe! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you are enjoying your batteries. Thanks for doing your part by helping us create a planet run by the sun!

Mar. 10th, 2025

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Verified Customer

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Conan Ferguson

They helped me save money on electricity!

9 months ago

Reply from Sunrun

Thanks for your review, Conan! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Mar. 4th, 2025

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Verified Customer

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William Byrd

Everything went great. Awesome communication

9 months ago

Reply from Sunrun

Thanks for your review, William! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Feb. 28th, 2025

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Verified Customer

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Walter Robe

Every person I spoke with was pleasure to talk to.

10 months ago

Reply from Sunrun

Thanks for your review, Walter! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Jan. 11th, 2025

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Verified Customer

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Rui Lin

Very nice service . The company has done a amazing job

10 months ago

Reply from Sunrun

We're thrilled you had a good experience, Rui! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jan. 8th, 2025

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Verified Customer

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Eamon Moran

Outstanding experience, prompt, efficient and

11 months ago

Reply from Sunrun

We appreciate your review, Eamon! It brings us immense joy to hear you had such a great experience with us. Thank you for being part of our Sunrun family. Thanks!

Jan. 4th, 2025

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Verified Customer

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Brenda Harris

Excellent service. Lovely people. Great savings!

11 months ago

Reply from Sunrun

Brenda, your review brightened our day! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for being part of our Sunrun family!

Jan. 3rd, 2025

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Verified Customer

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Brad Roberts

I like the net metering program that saves me money

11 months ago

Reply from Sunrun

That’s fantastic, Brad! It’s wonderful to hear how much you’re saving, and we’re thrilled you’ve had such a positive experience with your system.

Jan. 3rd, 2025

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Verified Customer

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Karen Warner

Very helpful with questions. Easy to deal with.

11 months ago

Reply from Sunrun

Thanks for your review, Karen! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Dec. 23rd, 2024

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Verified Customer

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Eugene Lang

Easy to do no out of pocket cost I am too old to purchase my own system

11 months ago

Reply from Sunrun

Thank you for helping us to create a planet run by the sun and thank you so much for being part of our Sunrun family!

Dec. 23rd, 2024

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Verified Customer

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Sandra Echols

Love the entire job. Thank you so much 👍

11 months ago

Reply from Sunrun

We're thrilled you had a good experience, Sandra! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Dec. 23rd, 2024

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Verified Customer

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Marvelia Gomez

Solar system is working great and great customer service.

11 months ago

Reply from Sunrun

Thanks so much for sharing, Marvelia! We're so glad to hear that you're loving your system. It's wonderful to see our customers enjoying the benefits of clean energy! If you ever need anything, feel free to reach out. Thanks

Dec. 18th, 2024

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Verified Customer

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Ethan Siemens

I love Sunrun they save me a ton of money

11 months ago

Reply from Sunrun

Thanks for your review, Ethan! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Dec. 18th, 2024

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Verified Customer

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Kevin Kerner

The shstem was working before it was said to be sone.

11 months ago

Reply from Sunrun

Hey Kevin! We are thrilled to hear that your system is working great! Thanks for taking the time to share your experience with us.

Dec. 17th, 2024

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Verified Customer

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Eui Sop Kum

Great way to save electric bills~~ !! Hooray!

11 months ago

Reply from Sunrun

Eui, we appreciate you taking the time to share your experience! We are so thrilled to hear that going solar is helping you save money and help lower your electric bill. Our goal is to make going solar easy and enjoyable and we are overjoyed to have you as a valued member of the Sunrun family. Thank you for helping us create a planet run by the sun. Thanks so much!

Dec. 17th, 2024

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Verified Customer

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Charles Ndhlovu

Pretty cool company, Ilike ther service, thanks!

11 months ago

Reply from Sunrun

Thanks for your review, Charles! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Dec. 17th, 2024

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Verified Customer

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Chris Tave

So far everything is working as promised.

11 months ago

Reply from Sunrun

Thanks for your review, Chris! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Dec. 17th, 2024

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Verified Customer

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George Gonzalez

Great service I would definitely recommend

11 months ago

Reply from Sunrun

Your review brightened our day, George! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Dec. 13th, 2024

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Verified Customer

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Kendall Juluke

I love everything about my solar panels.

11 months ago

Reply from Sunrun

Thanks so much for sharing, Kendall! We're so glad to hear that you're loving your system. It's wonderful to see our customers enjoying the benefits of clean energy! If you ever need anything, feel free to reach out. Thanks!

Dec. 12th, 2024

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Verified Customer

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Ralph Jackson

I Liked everything. Good Customer Service

11 months ago

Reply from Sunrun

Your review brightened our day, Ralph! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Dec. 12th, 2024

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Verified Customer

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Joan Hammer

The system has worked perfectly as promised from day one.

11 months ago

Reply from Sunrun

Joan, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!

Dec. 9th, 2024

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Ronald Zia

Never scheduled an appointment with them because I never liked them. Then suddenly I'm receiving notifications saying I have an appointment with them. They forced an appointment down into your throat. What a shady company.

6 months ago

Reply from Sunrun

Hi Ronald, we appreciate you getting in touch with us. We are so sorry that your experience hasn't been pleasant. Our team is eager to address your concerns in greater detail. Please send a message with your service address along with a concise overview of the issues you are having to resolutions@sunurn.com or feel free to send us a private message. We look forward to turning your experience around. Thanks!

Jun. 6th, 2025

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Verified Customer

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Joseph Schaffer

It was great dealing with sunrun """ was a pleasure dealing with them

1 year ago

Reply from Sunrun

This is awesome, Joseph! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Nov. 22nd, 2024

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Verified Customer

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Polly Serrano

Appreciate all you work and time! Best service and solar power for our home.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Polly! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Nov. 19th, 2024

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Verified Customer

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Andrew Varela

Best & easiest choice I've ever made, & the job looks great 🙏❤

1 year ago

Reply from Sunrun

Thanks for your review, Andrew! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Nov. 14th, 2024

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Verified Customer

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Benjamin Ross

Great service and great options. Have had nothing but a good experience.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Benjamin! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Nov. 5th, 2024

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Verified Customer

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Jesse Cormier

Brian is a great sales rep he knows the product he is selling to clients

1 year ago

Reply from Sunrun

Your review brightened our day, Jesse! Thanks for taking the time to share your experience with Brian!

Oct. 29th, 2024

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Verified Customer

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Pedro

I’m happy with the panels, everything is good, no problems at all

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Pedro! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Oct. 17th, 2024

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Verified Customer

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Jo Ann Morales

I love having solar panels! I’m helping the environment and saving money.

1 year ago

Reply from Sunrun

Thanks for your review, Jo Ann! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Oct. 15th, 2024

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Verified Customer

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Mary

I had a great experience with the roof installation. The team was thorough in their inspection and measured everything accurately before installing the panels. The job was smooth, with no issues, and they did a fantastic job cleaning up afterward. Overall, I’m very satisfied with the service!

1 year ago Edited October 9, 2024

Reply from Sunrun

Thanks for your review, Mary! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Oct. 9th, 2024

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Verified Customer

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Clarence

The overall service was great and the customer support is outstanding

1 year ago

Reply from Sunrun

Clarence, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Oct. 9th, 2024

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Verified Customer

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Kira Cheng

Jacob provided an excellent explanation of the battery and offered a solution.

1 year ago

Reply from Sunrun

We're pleased to hear about the positive impact your representative, Jacob, had on your solar journey. Your feedback is invaluable, and we appreciate you sharing your experience with others. Thanks, Kira!

Oct. 4th, 2024

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Verified Customer

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Sue Turner

The Solar System works great & have enjoyed the lower electricity bills

1 year ago

Reply from Sunrun

We're absolutely thrilled to hear about your positive experience, and to hear that going solar is keeping your electric bill low, Sue! Your feedback means the world to us, and we genuinely appreciate you taking the time to share it. Thank you for being such an integral part of our solar community.

Sep. 25th, 2024

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Verified Customer

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Edward

So far, good. No problems with equipment or company to date.

1 year ago

Reply from Sunrun

Thanks for your review, Edward! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Sep. 20th, 2024

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Verified Customer

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Maureen

I have no problem, it was installed well, also I have had no problems

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Maureen! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Sep. 18th, 2024

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Verified Customer

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Phyllis

Good follow-up checks; Sunrun notifies me of any potential problems.

1 year ago

Reply from Sunrun

This is awesome, Phyllis! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Sep. 14th, 2024

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Verified Customer

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Steven

Had been a huge benefit financially. I very happy with this investment.

1 year ago

Reply from Sunrun

Thanks for your review, Steven! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Sep. 14th, 2024

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Verified Customer

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Richard

I'm very happy with sunrun I have nothing but good things to say

1 year ago Edited September 13, 2024

Reply from Sunrun

Your review brightened our day, Richard!Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Sep. 14th, 2024

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Verified Customer

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Mei Xue

Jacob R. is very good customer service. Knowledgeable and professional!

1 year ago

Reply from Sunrun

We're pleased to hear about the positive impact your representative, Jacob had on your solar journey. Your feedback is invaluable, and we appreciate you sharing your experience with others. Thanks, Mei!

Sep. 11th, 2024

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