Sunrun: Read 3,582 User Reviews From Real Homeowners

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Todd Sutliff Pomona, CA

After being with Sunrun for 3 years I am very disappointed and completely dissatisfied in both the product and the customer service. They seem less then willing to help with questions or problems and disinterested in the already locked in customer. We were told at the get go we would save money and never have problems with service. Both were lies. We've saved no money on our bill even after cutting our usage from 12 noon till 6pm each day as was suggested by SCE, since Sunrun was not helpful when we asked them what we could do (after hreceiving a $1600 EXTRA bill the 1st year for electricity from SCE), after being told by the salesperson from Verengo we could use the heck out of our AC. We rarely use the AC now, we live in the High Desert, it gets hot in the summer. We send SCE extra money to help each month and still, its not enough. The rate electricity has gone up each of the years we've had it has been less then the total amount that our rate goes up for the service. We're locked in for 20 years and no way would I do it again with Sunrun. Its a bad idea. Most of the positive reviews for the product, I noticed on the website, are from new customers. I'm a 3 year user. I've saved nothing and having this albatross contract around my neck will affect any chances I might have should I want to sell or rent my home it in the future. This was just very bad decision on my part. I feel like I've been had by another corporate giant. I would never give them a referral other then NOT TO USE THEM!

8 years ago

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Ger Harrison Lexington, SC

We had a great experience with Sunrun. The whole team was very professional and we are thrilled with the results. Our electric bill has been cut more than half our usual usage. We would recommend Sunrun to everyone.

9 years ago

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Brett Stacy Victorville, CA

Outstanding experience from the initial sales visit to turning on the system. No sales pressure, outstanding service. What a wonderful company to do business with.

9 years ago

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Shanno San Jose, CA

I have SunRun solar and when the Sales person first came to my door, I told them I did not want solar at this time because my roof needs to be replaced. The sales person told me it was no big deal, they just come out, remove them and after the roof is installed, they re-install them. They portrayed this as no big deal. I am now replacing my roof and it turns out it IS a big deal. The roof costs $9,800 to replace it for labor and materials. I have 22 panels on only 1 side of my roof. It costs $4,918 to remove/re-install the panels. That is MORE than HALF the costs of a new roof. I would have waited to have the solar installed AFTER I had the new roof installed had I not been mislead by SunRun. When I called Sun Run customer service, all they did was quote Section 9 of their Contract. No accountability for misleading me so that I got the sale and I installed then vs waiting til after the roof. They only have ONE PARTNER that does the removal and install and they aren't even local. The partner even put charges for TRAVEL time in their estimate. I am very concerned that Sun Run mislead me on the cost of removal/re-install to make a sale. I am very concerned that Sun Run doesn't have local partners and they charge extra since they are not local. I am VERY un-satisfied. Their entire sales pitch was about SAVING me money. With the added cost of removal/install .. I am in the hole. I have NO cost savings. They also recently came around and tried to get me to install solar on the other side of my roof. Again pitching the savings of the solar. If I had solar on both side of my roof, I would be paying around $10K for the removal/install and another $10K for the roof .. making a new roof cost $20K vs. $10K due to the solar.

9 years ago

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Jennifer Reinhardt Ventura, CA

Sunrun was great until our inverter went out 3 years later. It has been a nightmare. This started 9/20/16 with a phone call from Sunrun telling me there was a problem with the solar system. Four phone calls later a tech finally comes out and looks at the code and says the inverter is bad. I gave the Sunrun rep. the code my 1st phone call to them. Tech said inverter would arrive within 3 days and it should be installed in two weeks. Today is 2 weeks. Called Sunrun again and gal told me to call ABB who makes the inverter. Gave me phone number and reference number (this should be Sunruns job, not mine). Called ABB and parts are back ordered for inverter until end of Nov. I will be without my solar system working for 2 months. NEVER, NEVER would I refer Sunrun to ANYONE.

9 years ago

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David Kokka Fresno, CA

I am the owner of a 7 year Sunrun PPA solar agreement. When I signed up, they made many promises and were good about them until this year. Now, they are saying that the panel washing I was getting annually to this point was not in writing and only done as a courtesy- Bull****! Company's word means nothing. MAKE SURE TO GET EVERYTHING IN WRITING IF YOU DECIDE TO USE THEM!!!!!!!

9 years ago

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Andrew Victorville, CA

VERY expensive. John P tried to sell me a system for almost 32k or a PPA at 15 cents a kw and goes up 2.9% every year. I think SCE is at 14 cents kw currently. Great savings there! Told me that all companies offering solar were charging top dollar now because of demand. Lots of other info to scare me into buying this overpriced product. I ended up buying from Sungevity which I believed the salesman to be upfront and honest as well as saving me 10k compared to Sunrun's crazy pricing. A PPA with Sungevity if I went that route was at 9 cents kw. I ended up buying with a 10 year loan and paying less than Sunrun a month for a 20 year loan. Why is Sunrun #1 since they obviously try to rip off their perspective customers.

9 years ago

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Frank Lamarque Highland, CA

From the initial presentation to the installation to the start up everything has been excellent ! I also liked the $15.00 monthly discount for going on auto pay.

9 years ago

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Mike in Rancho Palos Verdes, CA Minneapolis, MN

Solar panels worked fine. Installation was good and we were saving on our total energy bill...until we had to move with my job and then the experience turned ugly, very ugly. The transfer of service is not as easy as Sunrun claims, especially with a corporate, 3rd party buy-out involved. The 3rd party would not entertain a transfer of service and required for the system to be wholly paid for. So, the few hundred $$ a month in savings turned into thousands of $$$ in loss when the system had to be immediately paid "off". If that wasn't bad enough, Sunrun's contract says the value of the system will be determined by an independent appraiser - not true. The appraiser is done by them or someone they hire and they refused to show that appraisal. They claim, via email only, that the value of the system was greater than what was contained in the contract. Pure BS and shady business practice. Unless you can pay for your system up front, I would stay away.

9 years ago

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Joan Ball Alameda, CA

I have had Sunrun for 6 years. The question initially are you Electricity costs more than$150. I am in a very sunny area and my last bill was over $216 and I have added no more users. Then I get a settlement bill for the previous year for generally an additional $1000+. I was contacted by Sunrun about at the end of May and they were considering adding additional panels for an extra $50 per month. The layout I did not like but was prepared to possibly accept it, I have asked several times what the added panels would save me in electricity cost each month. I was told by Falynn McFarland last week that she would call me back 5-7-16. She said she is the project integrator! I have made calls every day and left Falynn McFarland my home # and times when I will be at home. I have not a phone call or email. Several people have asked me recently who proved my solar system and what is Sunrun like to deal with. I just told them the truth.

9 years ago

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Wyn Sears Arroyo Grande, CA

Getting Solar from Sun Run was by far the dumbest thing I have ever done in my 73 years. They saw a sucker gave me a contract even attorneys have a hard time understanding and took me for a ride. When I got solar for my house they quoted me some $30,000 which I couldn't afford. So they talked me into a sorta lease which at the time seemed reasonable about 108.00 per month. But after the first year I got a bill from PG&E for about $1,400 thats when I found out the bad news this was going to be for the rest of my life!!!!! The thing they no call true-up this year it was $1,800. Then I got a bill from Sun Run also a true up bill. I called the salesman and he said that they weren't supposed to charge me a true up bill so I didn't get the Sun Run True up bill for several years. I called customer service to complain about all these true up bills and they answered me in a couple of weeks after my call with another true up bill. Mind you The subject of true up bills were never brought up by the salesman in the beginning. I thought I had to pay a fixed rent on the equipment . Anyway my advice to anyone getting solar go to a more honest company where they tell you all the facts. If you have to pay a true up bill you might as well not even buy solar.

9 years ago

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Darwinn B. (Dutch) Rutz Greeley, CO

The company and their representatives have been straight and very professional all the way down the line. I have had it for about three months now, no glitches, I recommend it.

9 years ago

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Heidi and Rita Thompson Cathedral City, CA

the worst customer service ,liars, runaround, for over a year! We were promised by our salesmen ....our bill would be $219.00 a month and from SCE no more than $5.00 a month in non summer months,and in the Summer months never EVER have they seen a bill from SEC charge anyone over $60.00 a month...so my bill from SEC for the last year is $1,300.OO!!!!!!!! I have called,emailed called,emailed,Facebook,social media with promises of getting to the bottom of this sendin everything they wanted of my bills from SEC wait wait wait wait ,call again oh sorry can you send them in again!!! OMG so SCE came to my home to shut me off.......There are so many unhappy customers with promises of you sunrun to fix things...... i was told that SCE is now charging more for something and sunrun did not tell me or in my contract charging for something new sorry thats on your end to pay not me ...shame on your sunrun for not going to bat and helping your customers and giving us all the runaround shame shame on you . I'm going to call action news to do a story on your salesmen and what they say just to sell people a contract Again, you are requesting me to send the copies of my statements from SCE, i haveHAD to pay for a 3rd time because some assclown is misplacing them prob in the trash. mad as h***,get it together CEO !!!! Now saying ,well maybe we need more panels ,really?? who do you have working for you

9 years ago

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Lorena Montes Los Angeles, CA

This is only my first month with Sunrun and I already regret giving my business to this company. The system did not work properly since first day and it took 10 days for a tech to come and revise it. In the bill there is a $15 charge for not signing for auto payment (is that legal?) and the customer service is horrible. They were not able to at least let me chose the date I want the 'mandatory' auto payment. Not happy with this company.

9 years ago

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Jim Mount Pleasant, SC

Thank you Sunrun/LGCY Power- $81 savings in my first month. Great company, Streamlined process and Amazing local service for the low country. Jim SC

9 years ago

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Verified Customer

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Mike North Fort Myers, FL

Very good company to work with. They efficiently did 90% of our installation by phone and email. Great response time. Sunrun needs to get down to Florida.

9 years ago

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Dale Broad Homeland, CA

Well I signed on July 8th 2015, I was told the system would be installed and up and running in 90 days, the plans were submitted and approved on the same day so NO DELAY, the entire trench for the electrical was dug before they ever showed up, so NO DELAY, well its now Jan 9th 2016, six months later and still not done. I have called and called, I have sent e-mails, time and time again I am told they will hand it off to someone who will take care of it, but nothing has been done since early Oct. as far as I am concerned its abandonment, and I have a part solar system for free. I told them back in late Oct, again in Nov. and in Dec to come and remove all their equipment off my property. If I cannot get them to complete the job, I can only imagine what it would be like if I needed service. As I read many reviews I see that many other customers CANNOT get them to fix systems that are not working. Oh they did call for inspection, back on Nov. 2nd,2015, the inspector asked why did someone call for inspection when the system was NOT completed?? Since that day NO ONE has done any work to complete it.

9 years ago

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Rick Lancaster, CA

Been a customer since May 2012. Been happy until now. My system has been down for about 4 months now. It took almost 2 months to get someone out to look at it. The repair man ordered the new inverter. That was 2 months ago. Still waiting. Customer service will not keep me updated on the progress. They just tell me how they will get right on it. Would have rated them a 10 before this happened.

9 years ago

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Karen Hoeft Valdez, AK

I purchased Sunrun thru Home Depot of course the sales job promised lots of savings. Beware they do not deliver what they promise. The system they put on our house was based on a new house with only 6 months of billing at which we weren't there for 3 months. Instead of them telling us we should wait to get solar they put in a system that turns out only saves us 30%, definitely not good in my book. They were so eager for the sale, they give you quite a line of BS, I would not recommend them to anyone and when I am in Home Depot seeing people talking to Sunrun, I will tell them beware they DO NOT deliver what they promise. Look elsewhere!

10 years ago

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Marc San Jose, CA

SunRun is not returning my calls or keeping me informed when it comes to repairing my in-warranty Fronius inverter. This is the second go-around. The first the inverter partially failed. I called SunRun, and after calling weekly for 3 weeks, I finally asked for a supervisor. She promised to call me back with a status that day or the next, no call back. However, two days later, a tech called to look at the inverter. The unit was replaced by a refurbished unit from Fronius on 8/12. On 8/16, the the display on the unit failed, the illumination started blinking, and it stopped communicating with the data logger. I called SunRun again on 8/18, and now a week later, still no contact from SunRun.

10 years ago

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Theresa Valencia, CA

Sunrun are the worst company I have ever dealt with. You never do what you say. We are now heading into fall soon, the temps at my home are in the triple digits, all summer it has been hot,. I am scared to use my air conditioner. My system has been underperforming for a year now, you ARE aware of this!!!. They have said they will sent someone out, that never happened. My bill to edison at the end of last year were $2500 as opposed to your estimate of between $600-$900. Between your company and Edison I am now paying an average of $400 per month, that is more than I paid before solar. I would have this system removed from my home and at some point I know I will.

10 years ago

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Ron Lambert Webster, MA

Had solar since Jan I have seen a big difference in my electric bill. Saving significant money vs ly bills. The service getting the panels installed was seemed and without issues.

11 years ago

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Paul Altenburg Middletown, NY

On line about 6 months now. Installation was long, but OK. Accounting is good. Customer service seems receptive. I gave 4 to 6 potential references-not one was contacted by Sun Run. Their & my loss. But other than that, it seems to be legit so far.

11 years ago

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JA L

Every encounter has been very positive and timely

3 months ago

Reply from Sunrun

Thanks for your review, JA L! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Sep. 4th, 2025

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Layne Allison

I was pleased with the step by step process of Sunrun. All work was completed in a timely manner. I was also happy that my property was respected and all materials were cleaned up upon completion.

1 year ago

Reply from Sunrun

Layne, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience with the services we provide. Thank you for helping us create a planet run by the sun!

May. 8th, 2024

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Dale Berridge Tucson, AZ

There were a few hiccups when Sunrun took over from our previous solar contract with Vivant but it all worked out fairly and now we're enjoying considerable savings on our electric bill. 4 adults and a child use a lot of electricity but our rooftop solar system handles it like a champ!

3 years ago

Reply from Sunrun

Thanks for your review, Dale! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family.

Jun. 24th, 2022

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no sugarcoating Cheshire, CT

Had a quote from them and as opposed to some other companies, the tech guy I spoke with was straightforward, knew his product and didn't read off a sales script. They had a good warranty on solar panels (25 years) but didn't have a good battery system and it only covered 8 hours in case of a power loss and on limited circuits... that is below standards these days. I would have given a higher rating if based on solar panels only, but I also have to say they were one of the most expensive quotes I got...

3 years ago

Reply from Sunrun

Thank you for sharing your experience with us! Customer experience is really important to us, and we try to keep our staff knowledgeable about our products. As we get new batteries with higher limits, we can always pass along information if you are interested. Thanks!

Jun. 24th, 2022

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William Smith Bolingbrook, IL

This company placed solar panels on my roof. The process was thorough from the perspective of informing us of the benefits. We had a direct contact person, which facilitated communication with the company. My concerns have more to do with their customer service subsequent to placing the panels. Consequently, placing the panels resulted in leakage (when there was a heavy rain/snow) onto my ceiling in one area resulting in two large water stains on my ceiling. They sent a person out and they re-mounted the problematic panel and we have not had an issue since. However, we have the damaged ceiling as a reminder. Upon requesting the company repair the damage to our ceiling, there was no service. We were persistent and reached out to the original sales person and submitted a claim on their website, as well as spoke directly with their customer service staff. No response yet and it has been several months.

3 years ago

Reply from Sunrun

Thank you for bringing this to our attention, William. We'd be happy to look into this for you and we will be sending you a private message requesting additional account information so that we can assign a Specialist to assist you directly.

Jun. 22nd, 2022

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Jim Jones Peoria, AZ

I chose to work with SunRun because of Devan‘s professionalism and information. SunRun also was one of the only companies that service is the panels from time of install forward.

3 years ago

Reply from Sunrun

Your review brightened our day, Jim! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Jun. 3rd, 2022

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Lisette

These solar work for me! Saving so much money! Great investment..

4 months ago

Reply from Sunrun

Thanks for your review, Lisette! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Aug. 12th, 2025

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Verified Customer

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Roger Birchmier

Been a customer for almost 7 years now. Satisfied

9 months ago

Reply from Sunrun

Your review brightened our day, Roger! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Mar. 14th, 2025

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Verified Customer

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Guadalupe Roldan

Tesla Batteries are game changing i like them

9 months ago

Reply from Sunrun

Thanks for your review, Guadalupe! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you are enjoying your batteries. Thanks for doing your part by helping us create a planet run by the sun!

Mar. 10th, 2025

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Verified Customer

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Conan Ferguson

They helped me save money on electricity!

9 months ago

Reply from Sunrun

Thanks for your review, Conan! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Mar. 4th, 2025

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Verified Customer

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William Byrd

Everything went great. Awesome communication

9 months ago

Reply from Sunrun

Thanks for your review, William! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Feb. 28th, 2025

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Verified Customer

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Walter Robe

Every person I spoke with was pleasure to talk to.

11 months ago

Reply from Sunrun

Thanks for your review, Walter! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Jan. 11th, 2025

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Verified Customer

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Rui Lin

Very nice service . The company has done a amazing job

11 months ago

Reply from Sunrun

We're thrilled you had a good experience, Rui! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jan. 8th, 2025

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Verified Customer

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Eamon Moran

Outstanding experience, prompt, efficient and

11 months ago

Reply from Sunrun

We appreciate your review, Eamon! It brings us immense joy to hear you had such a great experience with us. Thank you for being part of our Sunrun family. Thanks!

Jan. 4th, 2025

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Verified Customer

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Brenda Harris

Excellent service. Lovely people. Great savings!

11 months ago

Reply from Sunrun

Brenda, your review brightened our day! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for being part of our Sunrun family!

Jan. 3rd, 2025

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Verified Customer

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Brad Roberts

I like the net metering program that saves me money

11 months ago

Reply from Sunrun

That’s fantastic, Brad! It’s wonderful to hear how much you’re saving, and we’re thrilled you’ve had such a positive experience with your system.

Jan. 3rd, 2025

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Ronald Zia

Never scheduled an appointment with them because I never liked them. Then suddenly I'm receiving notifications saying I have an appointment with them. They forced an appointment down into your throat. What a shady company.

6 months ago

Reply from Sunrun

Hi Ronald, we appreciate you getting in touch with us. We are so sorry that your experience hasn't been pleasant. Our team is eager to address your concerns in greater detail. Please send a message with your service address along with a concise overview of the issues you are having to resolutions@sunurn.com or feel free to send us a private message. We look forward to turning your experience around. Thanks!

Jun. 6th, 2025

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Verified Customer

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Rolando Hernandez

Sunrun a great solar company which I would definitely recommend

1 year ago

Reply from Sunrun

Rolando, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Dec. 18th, 2024

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Verified Customer

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Arlana Lowery

I have had sunrun for a few years now with absolutely no problems.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Arlana! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Dec. 18th, 2024

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Verified Customer

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William Boaz

The whole process was hands-free on my part. It made going solar super easy.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, William! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Dec. 17th, 2024

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Verified Customer

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Jean Jones

Sunrun team are great communicators from the beginning to the end.

1 year ago

Reply from Sunrun

Your review brightened our day, Jean! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Dec. 12th, 2024

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Verified Customer

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Diane Lable

I love the solar because I’m saving a lot on my power bills.

1 year ago

Reply from Sunrun

Diane, thank you for your kind words! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Dec. 12th, 2024

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Verified Customer

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Mike Kaiser

Excellent customer service. Very respectful. Provide great value.

1 year ago

Reply from Sunrun

Thank you for sharing your positive experience with us, Mike! We're delighted to hear that you found our customer service excellent and that everything is going well. Thanks!

Dec. 12th, 2024

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Verified Customer

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Cecil Rauschenberg

The sunrun people was very helpful and kept me informed of the process

1 year ago

Reply from Sunrun

Your review brightened our day, Cecil! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Dec. 9th, 2024

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Verified Customer

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Stephen Bretz

Installers were knowledgeable & courteous. Work was completed efficiently & timely.

1 year ago

Reply from Sunrun

Thank you for sharing your experience, Stephen! We're thrilled to hear that you had a seamless installation process and that you're satisfied with our service. If you ever need anything in the future, please don't hesitate to reach out. Thanks!

Dec. 6th, 2024

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Verified Customer

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Yusuf Ayuba

They are a great company and they help me save money on my utilities

1 year ago

Reply from Sunrun

Thanks for your review, Yusuf! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Dec. 6th, 2024

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Verified Customer

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Joseph Schaffer

It was great dealing with sunrun """ was a pleasure dealing with them

1 year ago

Reply from Sunrun

This is awesome, Joseph! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Nov. 22nd, 2024

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