Sunrun: Read 3,568 User Reviews From Real Homeowners

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Verified Customer

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Jo Ann Morales

I love having solar panels! I’m helping the environment and saving money.

1 year ago

Reply from Sunrun

Thanks for your review, Jo Ann! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Oct. 15th, 2024

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Verified Customer

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Mary

I had a great experience with the roof installation. The team was thorough in their inspection and measured everything accurately before installing the panels. The job was smooth, with no issues, and they did a fantastic job cleaning up afterward. Overall, I’m very satisfied with the service!

1 year ago Edited October 9, 2024

Reply from Sunrun

Thanks for your review, Mary! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Oct. 9th, 2024

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Verified Customer

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Clarence

The overall service was great and the customer support is outstanding

1 year ago

Reply from Sunrun

Clarence, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Oct. 9th, 2024

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Verified Customer

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Kira Cheng

Jacob provided an excellent explanation of the battery and offered a solution.

1 year ago

Reply from Sunrun

We're pleased to hear about the positive impact your representative, Jacob, had on your solar journey. Your feedback is invaluable, and we appreciate you sharing your experience with others. Thanks, Kira!

Oct. 4th, 2024

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Verified Customer

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Sue Turner

The Solar System works great & have enjoyed the lower electricity bills

1 year ago

Reply from Sunrun

We're absolutely thrilled to hear about your positive experience, and to hear that going solar is keeping your electric bill low, Sue! Your feedback means the world to us, and we genuinely appreciate you taking the time to share it. Thank you for being such an integral part of our solar community.

Sep. 25th, 2024

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Verified Customer

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Edward

So far, good. No problems with equipment or company to date.

1 year ago

Reply from Sunrun

Thanks for your review, Edward! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Sep. 20th, 2024

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Verified Customer

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Maureen

I have no problem, it was installed well, also I have had no problems

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Maureen! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Sep. 18th, 2024

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Verified Customer

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Phyllis

Good follow-up checks; Sunrun notifies me of any potential problems.

1 year ago

Reply from Sunrun

This is awesome, Phyllis! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Sep. 14th, 2024

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Verified Customer

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Steven

Had been a huge benefit financially. I very happy with this investment.

1 year ago

Reply from Sunrun

Thanks for your review, Steven! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Sep. 14th, 2024

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Verified Customer

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Richard

I'm very happy with sunrun I have nothing but good things to say

1 year ago Edited September 13, 2024

Reply from Sunrun

Your review brightened our day, Richard!Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Sep. 14th, 2024

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Verified Customer

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Mei Xue

Jacob R. is very good customer service. Knowledgeable and professional!

1 year ago

Reply from Sunrun

We're pleased to hear about the positive impact your representative, Jacob had on your solar journey. Your feedback is invaluable, and we appreciate you sharing your experience with others. Thanks, Mei!

Sep. 11th, 2024

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Verified Customer

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Jacqueline Dennen

He was very informative and made us feel like this company will help us save.

1 year ago

Reply from Sunrun

This is awesome, Jacqueline! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Aug. 13th, 2024

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Verified Customer

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Raymond Woonsocket, RI

since Sunrun took over for Vinivit. communication has been much better

1 year ago

Reply from Sunrun

This is awesome, Raymond! Your positive feedback is like a ray of sunshine to us, and we're so happy our communication has been better!

Mar. 6th, 2024

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Verified Customer

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Ronald

I would rate it full stars as we haven't encountered any issues with it. It was smooth and easy to use. Everything is working perfectly from my perspective. The customer service was great, and I am satisfied with the product.

1 year ago Edited January 10, 2024

Reply from Sunrun

Ronald, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Jan. 10th, 2024

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Verified Customer

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Jane

I had a great experience with customer service when I called about an issue. They resolved it quickly and efficiently, exceeding my expectations. Overall, I was very pleased with the service provided.

1 year ago Edited January 10, 2024

Reply from Sunrun

This is awesome, Jane! We are thrilled to hear that you were able to get your issues resolved in a timely manner. Thank you for taking the time to share your experience with us.

Jan. 10th, 2024

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Verified Customer

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Isabel Jones Merced, CA

Great customer service. Friendly. Answered all my questions

1 year ago

Reply from Sunrun

This is awesome, Isabel! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Jan. 10th, 2024

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Verified Customer

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Jan David Palm Desert, CA

We love our solar panels and the reduction in monthly payments

2 years ago

Reply from Sunrun

Thanks for your review, Jan! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Nov. 8th, 2023

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Verified Customer

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Gloria G Vasquez Tucson, AZ

I don't know if Sunrun is ever here and I don't get information on my system, which I don't understand

2 years ago

Reply from Sunrun

Hi Gloria! We are so sorry to hear you don't understand the system! We would love to review your system's performance and go over any other specific concerns you may have. Please send us a private message with your service address, and we will have a representative reach out. Thank you!

Nov. 2nd, 2023

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Verified Customer

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Robert

I think everything has been pretty good, we haven't had really many problems or anything.

2 years ago

Reply from Sunrun

Robert, thank you for helping us to create a planet run by the sun and for your positive feedback, we are so happy you are enjoying your solar experience !

Oct. 24th, 2023

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Verified Customer

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R Kelly Matchett-Morris San Francisco, CA

Easy to work with and professional. Accurate timeline. Would hire again.

2 years ago

Reply from Sunrun

This is awesome! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Oct. 3rd, 2023

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Verified Customer

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Albert Morris Plains, NJ

Excellent service and very affordable compared to the competition.

2 years ago

Reply from Sunrun

Albert, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Oct. 3rd, 2023

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Verified Customer

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Thomas

Very slow, took a long time for solar to be added in and turned on. The equipment seems to be working very well.

2 years ago

Reply from Sunrun

Thank you for sharing your story, Thomas.We are so sorry for the delay that you experienced and your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Sep. 29th, 2023

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Verified Customer

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Kory

They're very efficient but there were too many problems they had to fix.

2 years ago

Reply from Sunrun

We are so sorry to hear that you are having some problems with your system, Kory. Our team would love the opportunity to speak with you further about your concerns. In order for us to best assist you, we will be sending you a private message requesting additional account information so we can help resolve any concerns you have. Thanks so much!

Sep. 29th, 2023

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Verified Customer

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Tobias

They respond and it's been good so far, although we have one cracked panel.

2 years ago

Reply from Sunrun

Hi, Tobias! Thank you so much for your positive review. Our team is committed to resolving your concerns, and we'd be more than happy to look into the cracked panel to see how we can help. We will be sending you a private message requesting additional account information so we can help resolve your concerns. We look forward to assisting you further!

Sep. 29th, 2023

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Verified Customer

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Baljit

I’m still paying high electricity bill.its more than a year my problem doesn’t get resolved. I’m in great pain because of this. I don’t know what to do

2 years ago

Reply from Sunrun

Hi Baljit. We are so sorry that you are not saving money with us. We would love to review your system's performance and any other specific concerns you have to get this resolved. We will send you a private message requesting additional account information to get an Expert assigned to your case.

Sep. 28th, 2023

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Verified Customer

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David Lexington, SC

the rack pack completed in one day and were very professional

2 years ago

Reply from Sunrun

We're thrilled you had a good experience, David! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Sep. 27th, 2023

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Verified Customer

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Burlon

Installed three years ago and everything is fine. App and website are awesome.

2 years ago

Reply from Sunrun

We're thrilled you are having a good experience, Burlon! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Sep. 20th, 2023

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Verified Customer

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Peggy Apple Valley, CA

The products has been working with no issues. Great customer service

2 years ago

Reply from Sunrun

We're thrilled you are having a good experience, Peggy! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Sep. 5th, 2023

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Verified Customer

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gang chen San Diego, CA

The system does what it supposed to do, generate sufficient electricity for saving

3 years ago

Reply from Sunrun

Thanks for your review! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thanks for helping us create a planet run by the sun!

Jul. 7th, 2022

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Verified Customer

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Juan s Saldaña garcia Lemoore, CA

They work really good and I'm very happy to have them installed

3 years ago

Reply from Sunrun

This is awesome, Juan! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for going solar with us!

Jun. 30th, 2022

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Verified Customer

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J Poland Menifee, CA

Employees were very professional, courteous and knowledgeable.

3 years ago

Reply from Sunrun

This is awesome! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for going solar with us!

Jun. 30th, 2022

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Verified Customer

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Tina Kissimmee, FL

They are a great company, they are very helpful and experts in what they do.

3 years ago

Reply from Sunrun

We're thrilled you had a good experience, Tina! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jun. 30th, 2022

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Verified Customer

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Laith Cotta San Clemente, CA

I had the system over 5 years, The system is very efficient

3 years ago

Reply from Sunrun

We're thrilled you had a good experience, Laith! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jul. 1st, 2022

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Verified Customer

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CHU, LI SHUN Irvine, CA

We got big benefit after installed SUNRUN since many years ago.

3 years ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family!

Jun. 30th, 2022

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Verified Customer

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Carrie Bither Easthampton, MA

Easy people to deal with, love that I'm helping the environment.

3 years ago

Reply from Sunrun

Thanks for your review, Carrie! We're so delighted to hear that you had great people to help you during this process. We hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Jun. 23rd, 2022

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Verified Customer

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Sandra Rogalski Show Low, AZ

It has worked very good and very happy. It has been easy to keep clean.

3 years ago

Reply from Sunrun

Your review brightened our day, Sandra! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Jun. 23rd, 2022

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Verified Customer

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Sharon Hopkins Yuma, AZ

We truly appreciated the three months of lease payment at $1.00.

3 years ago

Reply from Sunrun

Thanks for your review, Sharon! We're so delighted to hear that you're saving money with solar. We hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Jun. 16th, 2022

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Verified Customer

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Michael M. Medina Daly City, CA

Great service. Professional and efficient installation. Honest communication

3 years ago

Reply from Sunrun

Thanks for your review, Michael! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jun. 16th, 2022

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Verified Customer

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B F Alexandria, VA

They were clear about the process and kept me informed along the way

3 years ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family!

Jun. 16th, 2022

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Verified Customer

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Paul Kasley Rutherford, NJ

Everything went smoothly, even though it took some time to finish the project.

3 years ago

Reply from Sunrun

Thanks for the review, Paul! We're delighted to hear you had a good experience with us, but we're sorry there was an issue with your install. We're happy to have you in the SunRun family!

Jun. 16th, 2022

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Verified Customer

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Adam m Engleman Winchester, CA

So far so good. Its was a seamless process. I'd recommend them to anyone

3 years ago

Reply from Sunrun

Thanks for your review, Adam ! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jun. 16th, 2022

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Verified Customer

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James Oceanside, CA

They were efficient at the installation and the system works great.

3 years ago

Reply from Sunrun

Thanks for your review, James! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jun. 16th, 2022

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Verified Customer

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Gene Campbell Laguna Hills, CA

100% dependable product with excellent on-going communication.

3 years ago

Reply from Sunrun

We're so happy to hear you're having a good experience with us, Gene! Thank you for going solar with us!

Jun. 16th, 2022

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Verified Customer

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EDWARD KNAPP Chester, VT

Gave very exact estimate and then proceeded to provide what they promised.

3 years ago

Reply from Sunrun

We're thrilled you had a good experience, Edward! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jun. 16th, 2022

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Verified Customer

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Irvin Toms Mount Morris, IL

good experience with them got a lot of information from them

3 years ago

Reply from Sunrun

This is awesome, Irvin! Your positive feedback is like a ray of sunshine to us. Thanks for going solar with us!

Jun. 16th, 2022

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Verified Customer

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Richard Bostdorff Lincoln, CA

Great Installation, but nearly no after sales support if you purchase the system as we did.

3 years ago

Reply from Sunrun

Thanks for your review, Richard! We're sorry there was no support! We hope everything is working now! If you have any concerns please send us a private message with your address and concerns! Thanks!

Jun. 16th, 2022

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Verified Customer

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Stacey Michelitch Dewey, AZ

We are very happy with the service. We were frustrated with the process to get the service

3 years ago

Reply from Sunrun

Thank you for your review, Stacey! We're so happy to hear you're pleased with the service! We apologize for any inconvenience on our end! If you have any remaining concerns please send us a private message with your address and concerns. Thank you!

Jun. 16th, 2022

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Verified Customer

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Arthur Torino Marstons Mills, MA

The salesman was great. The system works great -- very happy. Sunrun support is weak.

3 years ago

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Arthur Smelnick Surprise, AZ

Ever since I joined, I've been trying to get into my account. I've called and talked to customer service at least 3 times to help me figure out why I can not get in. e

3 years ago

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Verified Customer

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Carl

I had my solar installation done a couple of years ago, and it went great. The team came in, did the installation, and I haven't had any issues since. I haven't interacted much with them since then, so I can't provide detailed feedback. Overall, I'm satisfied with the service and performance of my solar system.

3 years ago Edited January 10, 2024

Reply from Sunrun

Thanks for the review, Carl! We're delighted to hear you had a good experience with us, but we're sorry there was an issue with your install. Thank you for bringing it to our attention!

May. 27th, 2022

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