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Sunrun Reviews

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9.9

Overall Score

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Jacqueline Dennen

He was very informative and made us feel like this company will help us save.

1 year ago

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Reply from Sunrun

This is awesome, Jacqueline! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Aug. 13th, 2024

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Raymond Woonsocket, RI

since Sunrun took over for Vinivit. communication has been much better

1 year ago

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Reply from Sunrun

This is awesome, Raymond! Your positive feedback is like a ray of sunshine to us, and we're so happy our communication has been better!

Mar. 6th, 2024

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Ronald

I would rate it full stars as we haven't encountered any issues with it. It was smooth and easy to use. Everything is working perfectly from my perspective. The customer service was great, and I am satisfied with the product.

1 year ago Edited January 10, 2024

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Reply from Sunrun

Ronald, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Jan. 10th, 2024

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Jane

I had a great experience with customer service when I called about an issue. They resolved it quickly and efficiently, exceeding my expectations. Overall, I was very pleased with the service provided.

1 year ago Edited January 10, 2024

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Reply from Sunrun

This is awesome, Jane! We are thrilled to hear that you were able to get your issues resolved in a timely manner. Thank you for taking the time to share your experience with us.

Jan. 10th, 2024

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Isabel Jones Merced, CA

Great customer service. Friendly. Answered all my questions

1 year ago

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Reply from Sunrun

This is awesome, Isabel! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Jan. 10th, 2024

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Jan David Palm Desert, CA

We love our solar panels and the reduction in monthly payments

2 years ago

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Reply from Sunrun

Thanks for your review, Jan! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Nov. 8th, 2023

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Gloria G Vasquez Tucson, AZ

I don't know if Sunrun is ever here and I don't get information on my system, which I don't understand

2 years ago

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Reply from Sunrun

Hi Gloria! We are so sorry to hear you don't understand the system! We would love to review your system's performance and go over any other specific concerns you may have. Please send us a private message with your service address, and we will have a representative reach out. Thank you!

Nov. 2nd, 2023

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Robert

I think everything has been pretty good, we haven't had really many problems or anything.

2 years ago

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Reply from Sunrun

Robert, thank you for helping us to create a planet run by the sun and for your positive feedback, we are so happy you are enjoying your solar experience !

Oct. 24th, 2023

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R Kelly Matchett-Morris San Francisco, CA

Easy to work with and professional. Accurate timeline. Would hire again.

2 years ago

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Reply from Sunrun

This is awesome! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Oct. 3rd, 2023

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Albert Morris Plains, NJ

Excellent service and very affordable compared to the competition.

2 years ago

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Reply from Sunrun

Albert, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Oct. 3rd, 2023

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Thomas

Very slow, took a long time for solar to be added in and turned on. The equipment seems to be working very well.

2 years ago

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Reply from Sunrun

Thank you for sharing your story, Thomas.We are so sorry for the delay that you experienced and your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Sep. 29th, 2023

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Kory

They're very efficient but there were too many problems they had to fix.

2 years ago

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Reply from Sunrun

We are so sorry to hear that you are having some problems with your system, Kory. Our team would love the opportunity to speak with you further about your concerns. In order for us to best assist you, we will be sending you a private message requesting additional account information so we can help resolve any concerns you have. Thanks so much!

Sep. 29th, 2023

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Tobias

They respond and it's been good so far, although we have one cracked panel.

2 years ago

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Reply from Sunrun

Hi, Tobias! Thank you so much for your positive review. Our team is committed to resolving your concerns, and we'd be more than happy to look into the cracked panel to see how we can help. We will be sending you a private message requesting additional account information so we can help resolve your concerns. We look forward to assisting you further!

Sep. 29th, 2023

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Baljit

I’m still paying high electricity bill.its more than a year my problem doesn’t get resolved. I’m in great pain because of this. I don’t know what to do

2 years ago

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Reply from Sunrun

Hi Baljit. We are so sorry that you are not saving money with us. We would love to review your system's performance and any other specific concerns you have to get this resolved. We will send you a private message requesting additional account information to get an Expert assigned to your case.

Sep. 28th, 2023

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David Lexington, SC

the rack pack completed in one day and were very professional

2 years ago

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Reply from Sunrun

We're thrilled you had a good experience, David! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Sep. 27th, 2023

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Burlon

Installed three years ago and everything is fine. App and website are awesome.

2 years ago

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Reply from Sunrun

We're thrilled you are having a good experience, Burlon! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Sep. 20th, 2023

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Peggy Apple Valley, CA

The products has been working with no issues. Great customer service

2 years ago

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Reply from Sunrun

We're thrilled you are having a good experience, Peggy! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Sep. 5th, 2023

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gang chen San Diego, CA

The system does what it supposed to do, generate sufficient electricity for saving

3 years ago

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Reply from Sunrun

Thanks for your review! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thanks for helping us create a planet run by the sun!

Jul. 7th, 2022

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Juan s Saldaña garcia Lemoore, CA

They work really good and I'm very happy to have them installed

3 years ago

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Reply from Sunrun

This is awesome, Juan! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for going solar with us!

Jun. 30th, 2022

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J Poland Menifee, CA

Employees were very professional, courteous and knowledgeable.

3 years ago

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Reply from Sunrun

This is awesome! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for going solar with us!

Jun. 30th, 2022

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Tina Kissimmee, FL

They are a great company, they are very helpful and experts in what they do.

3 years ago

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Reply from Sunrun

We're thrilled you had a good experience, Tina! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jun. 30th, 2022

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Laith Cotta San Clemente, CA

I had the system over 5 years, The system is very efficient

3 years ago

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Reply from Sunrun

We're thrilled you had a good experience, Laith! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jul. 1st, 2022

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CHU, LI SHUN Irvine, CA

We got big benefit after installed SUNRUN since many years ago.

3 years ago

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Reply from Sunrun

Thank you so much for being part of our Sunrun family!

Jun. 30th, 2022

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Carrie Bither Easthampton, MA

Easy people to deal with, love that I'm helping the environment.

3 years ago

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Reply from Sunrun

Thanks for your review, Carrie! We're so delighted to hear that you had great people to help you during this process. We hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Jun. 23rd, 2022

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Sandra Rogalski Show Low, AZ

It has worked very good and very happy. It has been easy to keep clean.

3 years ago

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Reply from Sunrun

Your review brightened our day, Sandra! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Jun. 23rd, 2022

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Sharon Hopkins Yuma, AZ

We truly appreciated the three months of lease payment at $1.00.

3 years ago

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Reply from Sunrun

Thanks for your review, Sharon! We're so delighted to hear that you're saving money with solar. We hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Jun. 16th, 2022

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Michael M. Medina Daly City, CA

Great service. Professional and efficient installation. Honest communication

3 years ago

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Reply from Sunrun

Thanks for your review, Michael! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jun. 16th, 2022

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B F Alexandria, VA

They were clear about the process and kept me informed along the way

3 years ago

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Reply from Sunrun

Thank you so much for being part of our Sunrun family!

Jun. 16th, 2022

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Paul Kasley Rutherford, NJ

Everything went smoothly, even though it took some time to finish the project.

3 years ago

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Reply from Sunrun

Thanks for the review, Paul! We're delighted to hear you had a good experience with us, but we're sorry there was an issue with your install. We're happy to have you in the SunRun family!

Jun. 16th, 2022

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Adam m Engleman Winchester, CA

So far so good. Its was a seamless process. I'd recommend them to anyone

3 years ago

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Reply from Sunrun

Thanks for your review, Adam ! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jun. 16th, 2022

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James Oceanside, CA

They were efficient at the installation and the system works great.

3 years ago

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Reply from Sunrun

Thanks for your review, James! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jun. 16th, 2022

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Gene Campbell Laguna Hills, CA

100% dependable product with excellent on-going communication.

3 years ago

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Reply from Sunrun

We're so happy to hear you're having a good experience with us, Gene! Thank you for going solar with us!

Jun. 16th, 2022

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EDWARD KNAPP Chester, VT

Gave very exact estimate and then proceeded to provide what they promised.

3 years ago

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Reply from Sunrun

We're thrilled you had a good experience, Edward! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jun. 16th, 2022

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Irvin Toms Mount Morris, IL

good experience with them got a lot of information from them

3 years ago

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Reply from Sunrun

This is awesome, Irvin! Your positive feedback is like a ray of sunshine to us. Thanks for going solar with us!

Jun. 16th, 2022

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Richard Bostdorff Lincoln, CA

Great Installation, but nearly no after sales support if you purchase the system as we did.

3 years ago

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Reply from Sunrun

Thanks for your review, Richard! We're sorry there was no support! We hope everything is working now! If you have any concerns please send us a private message with your address and concerns! Thanks!

Jun. 16th, 2022

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Stacey Michelitch Dewey, AZ

We are very happy with the service. We were frustrated with the process to get the service

3 years ago

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Reply from Sunrun

Thank you for your review, Stacey! We're so happy to hear you're pleased with the service! We apologize for any inconvenience on our end! If you have any remaining concerns please send us a private message with your address and concerns. Thank you!

Jun. 16th, 2022

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Arthur Torino Marstons Mills, MA

The salesman was great. The system works great -- very happy. Sunrun support is weak.

3 years ago

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Arthur Smelnick Surprise, AZ

Ever since I joined, I've been trying to get into my account. I've called and talked to customer service at least 3 times to help me figure out why I can not get in. e

3 years ago

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Carl

I had my solar installation done a couple of years ago, and it went great. The team came in, did the installation, and I haven't had any issues since. I haven't interacted much with them since then, so I can't provide detailed feedback. Overall, I'm satisfied with the service and performance of my solar system.

3 years ago Edited January 10, 2024

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Reply from Sunrun

Thanks for the review, Carl! We're delighted to hear you had a good experience with us, but we're sorry there was an issue with your install. Thank you for bringing it to our attention!

May. 27th, 2022

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Sherly

I have a good experience with the customer service good. It's nice and good.

3 years ago

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Reply from Sunrun

Thanks for your review, Sherly! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 26th, 2022

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Anonymous

I have had two outages but that seems reasonable. They respond when I call.

3 years ago

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Reply from Sunrun

Thanks for your review! Thanks for doing your part by helping us create a planet run by the sun!

May. 26th, 2022

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Linda Hawkes Henderson, NV

Solar panels are working as promised, our electric bill has noticeably reduced.

5 years ago

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Reply from Sunrun

Thanks so much for sharing, Linda! We're so glad to hear that you're loving your system. It's wonderful to see our customers enjoying the benefits of energy independence! If you ever need anything, feel free to reach out. Thanks!

Oct. 3rd, 2025

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Huggins/Boyle Home Henderson, NV

Were very efficient, fast and professional from setup to functionality.

5 years ago

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Anonymous Oceanside, CA

Very satisfied with service. Install and money that we are saving

5 years ago

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Jim Hesperia, CA

Personnel always courteous and there have been no issues since installation.

5 years ago

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Yuriy Sacramento, CA

People are nice and work well. I have no complaints with SunRun .

5 years ago

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Robert San Clemente, CA

They did a good job. Installation seemed to take a long time.

5 years ago

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Annonymous Englewood, CO

I haven't heard from them since they install the solar panels

5 years ago

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Cynthia Portola Valley, CA

Great to work with. They were very efficient, nice, and responsive to our needs.

5 years ago

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Enrique Fort Worth, TX

Panels to not work very well - the quality is poor. There is not good customer service and the quality of the jobs are not good.

5 years ago

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Reply from Sunrun

Thank you for your feedback Lucy, we are sorry to hear that this was your experience with Sunrun. We will share your communication with our Leadership team.

Jul. 6th, 2020

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