Sunrun: Read 3,095 User Reviews From Real Homeowners

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Douglas Hart Brooklyn, NY

I am a new customer -- Great Experience ---- Great Advice Excellent --- Right down to the installers --- Pure professionals

8 years ago

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Robbin Kuznetzkoff

Horrible experience! Do not call this company unless you are interested in paying more money for an inferior product and virtually no customer service. After being misdirected by the sales rep into a product that was not the correct one for me, I could find no one who would assist me in straightening out what has become a financial nightmare. Finally went with another company and have never been happier!

8 years ago

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Dunnachie Los Angeles, CA

We have solar for several months and it has not worked correctly. They send service personnel who Have no idea how to fix it. When you call and complain you speak with a sarcastic employee who knows Nothing. Each month they bill us but the unit is off at the present time. We cannot get a qualified service person To work on the install. We are very disappointed and will not pay another bill until the unit is Fixed. We have tried the nice approach which does not work. Now we are withholding their payment. Let's see if that works.

8 years ago

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Mateo Wolfe Oceano, CA

Sun Run is the best service to get. It wasn't crazy expensive like many other brands. Great service and they were installed FAST.

8 years ago

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Sean Kennedy Duluth, GA

When I went to the website they said Pennsylvania was supported, however, when I spoke with an agent, was told that only a few select customers were eligible in PA. Agent would not tell me what qualified as a select customer other than that I had to be a Comcast subscriber. This is misleading advertising and they should be more transparent about what states they service and support.

8 years ago

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dan baker Naalehu, HI

pay about a $100 per.month.more than with HELco here in Hawaii..it was o.k.at the start,as your family moves away your bill stays the same but your using less..now HELco is a better deal..i was told at the start i would pd.26cent per kw.that is t true..there was more than just the bill that was not right...also i had an analysis done and was told that an adjustment could be made..what a joke that was...i was talked into having solar for my small house that is not used all the time and it would be 28 cent per kw.. not true...when they talk to you...have it all in writing......

8 years ago

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GButcher Kilauea, HI

Our system stopped registering in March. It is now mid-July and it is still not fixed because in 4 months Sunrun has not managed to get a repair technician to our property. They are all very polite when I have called and each time they say they will get right on it. They have even told me they were escalating us to an urgent status. However, after a dozen calls they have called me ZERO times to update me or schedule an appointment. My next complaints are to the Better Business Bureau and the state utility commission. Stay away from Sunrun if you can.

8 years ago

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Venkat Subramanian Silver Spring, MD

Was all set with Sunrun. Did my homework and research for over 6 months. This was my project for summer. Mar 16, had the 'home visit' session. Disaster, to say the least. The gentleman appeared very knowledgeable but positively rude, absolutely 100% negative attitude, arrogant. If he believes he is intelligent, I will give it to him but he thinks customer is an idiot. Suppose to send me additional material and quote and of course don't have it till date..

8 years ago

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Roy Rene Salvador Ramirez Palmdale, CA

I have three systems on three properties. On each, the inverter failed (Same make & model, Aurora). On each replacement instance, it took over two months to get the replacement inverter. Meanwhile, no electrical production. It takes too long to get reparations made. To give credit where due: For the initial installations, the service was #1; fantastic!! The bills afterwards were low!! :)

8 years ago

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Shane Kirksey Crownsville, MD

the guys are very professional! Sunrun made the process of going solar very painless. I absolutely recommend Sunrun☀️

8 years ago

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Laurie Geiger Tempe, AZ

We are happy with our solar with SunRun. Installation took much longer than expected but now that it's up, we truly see the savings. HOWEVER we were told numerous times that they would move the panels to a new location if we moved (for a fee of course). Now that we are in the process of purchasing a new home, they are saying that is not true and now we have to add the panels to the sale of our home. We NEVER would have signed the lease if we knew this to be true. Be very careful with this company. I am finding that they are pros in stretching the truth

8 years ago

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Shawn jordan Matawan, NJ

Great job by the sales team and the installers. The installation was smooth took one day and they were super clean. Looks like Solar will be a good move!!

8 years ago

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Juan Barraza Chandler, AZ

my experience with sun run was that they were very professional and punctual and right on top of there job duty as promised

8 years ago

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Joe Folks Patchogue, NY

DON'T USE SUNRUN, whatever you do! One contingency we had was that the solar panels could be removed at no cost to us, should we need repairs on the roof. No problem, said the salesman. We shook hands on it. Turns out we need roof repairs, and Sunrun has said it is not part of our written agreement that we signed. So we will have to pay over $7,000 to remove the panels. Big regrets using these guys. Never again.

8 years ago

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Michael Holloway Oceanside, CA

The worst. I am not saving a dime with Sunrun. They charge me for electricity at a rate higher than the utility company and for electricity generated whether I use it or not. Then the power company gets all the extra and sells it at a high rate while paying me wholesale. I lose money. My bill goes up 2% every year whether rates go up or not. Sunrun is a bad bad deal fro the consumer but a great deal for Sunrun and the power company.

8 years ago

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Christiana Fyfe Bristol, RI

Got my first electric bill and already it has dropped significantly. I can't wait to see my next electric bill. I can only hope that it will be zero.

8 years ago Edited December 13, 2024

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ADOLFO LLAMAS Hercules, CA

SUN RUN IS BREAKING A SIGNED CONTRACT, They wants to break the signed contract because they failed to communicate with the inspector that came to my house to see if my house was ok to install solar panels. I was told that my house was a go to install the system. Sun Run's contract was signed on 12/08/15, Sun Run told me that someone will call me to schedule the installation but instead of the Installation schedule received an email on 12/17/15 that said that they are sorry but my house would not qualified because the metal tiles roofing.

9 years ago Edited September 14, 2021

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Jacob San Diego, CA

Service dept stinks, we have a roof leak needed them to remove some panels so the roofers can repair/patch the roof, it's been five weeks and at least 5 phone calls and still didn't here from them, and apparently they first give you quote within 14 days and if you agree it would take another 2-3 weeks before someone will come out. Your ceiling can collapse before you here from them

9 years ago

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Stuart Peterson Portland, OR

I contacted Sunrun via a display at a local Costco. They were very quick about calling me, but I was very put off by them wanting credit score info prior to an initial consultation. It seemed very presumptuous of them to assume I MIGHT be paying via credit. The whole conversation seemed more like one that I'd have at a used car lot. I won't be doing ANY business with Sunrun.

9 years ago

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Stephen Ford Valencia, CA

The are gouging me on pricing. I just bought a new home. The lease was changed over. The cost per month was suppose t obe 120.00. The bill just came in at 379.00. My monthly bill is now 198.00 and we over used for an extra charge of 184.59. Why the hell do I have solar if they are charging me the same as the electric company. Plus Im going to get a charge from the electric company. The whole thing is a scam!!!!!!!!!!!!

9 years ago

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Verified Customer

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pauline wood Dudley, MA

we could not be happier with the whole SUN RUN experience,very nice,neat informative,just the best !!!!!!!!!!!!!!!!!!!!!

9 years ago

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brad peceimer Grass Valley, CA

The installation and customer service are extremely poor. The installation crew was a complete nightmare as they screwed it up, and then I was forced to make 48 calls to see how I could get it fixed, but their customer service said "it's putting out the power we said, so we so sorry, but we will not fix the poor installation..... This is very sad as the installation looks like a bunch of 6th graders did it!

10 years ago Edited September 14, 2021

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Paul VDB

It would be nice to have a final follow-uo.

3 months ago

Reply from Sunrun

Hi Paul! Thank you for sharing your feedback. We'll be reaching out to gather some more information and see how we can help!

Sep. 17th, 2024

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Robin Adams Seabrook, TX

I have this Company. I really like them. From the Sales Rep to the Customer Service and the Installers. They are UpFront about EVERYTHING. They are Friendly and Caring.

1 year ago

Reply from Sunrun

This is awesome, Robin! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for choosing us!

Dec. 28th, 2022

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gricel valdez Yuma, AZ

I chose Sunrun for my rooftop Solar because I liked the idea of leasing and that they are one of the largest solar companies in the country. If I ever had a problem with my panels I wouldn't have a problem right? WRONG! First time we got rain I had more water inside my house then I did in my pool. Called Sunrun who contacted the Installer Titan solar power to fix the problem and that's where it all starts! The incompetent, underskilled and mismanaged installer has yet to fix my problem. It's been 6 months! The installer keeps coming out to take pictures but nothing has been done in 6 months! I think it's a stall tactic and they're hoping I will just go away. I don't fully blame Sunrun. Sunrun is a great company. Exceptional customer service and product! I am delighted with how much money I'm saving. The fault here lies with the installer they chose. After seeing there reviews on the internet and the BBB I'm not the only one with problems. They're not qualified to change a light bulb! I would chose Sunrun again. Everything is exactly as promised. They just chose the wrong company to install their product. I would research the installer more carefully next time.

2 years ago

Reply from Sunrun

Oh no, Gricel! We're so sorry to hear this and we definitely want the chance to turn your experience around. We will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your issue.

Jun. 22nd, 2022

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Verified Customer

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Daniel Cao

Good communications and very responsive.

4 months ago

Reply from Sunrun

Thanks for your review, Daniel! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Aug. 10th, 2024

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Alejandro Arceo

I like saving money, panels working great however took almost 4 wks for tech to come n fix battery.

4 months ago

Reply from Sunrun

Thanks for your review, Alejandro ! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Jul. 31st, 2024

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jokerface6950

Sunrun has great monthly plans. I have 2 systems

5 months ago

Reply from Sunrun

Thanks for your review, jokerface6950! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Jul. 11th, 2024

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Michael Canavan

Love everything about our solar panels!!

5 months ago

Reply from Sunrun

Thanks for your review, Michael! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jul. 2nd, 2024

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Verified Customer

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Jeanmarie

Nothing but good service and swift answers to questions.

11 months ago

Reply from Sunrun

Thanks for your review, Jeanmarie! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Jan. 3rd, 2024

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Verified Customer

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Terry Ehlers

Installation was skillful and efficient.

1 month ago

Reply from Sunrun

Thank you for sharing your experience, Terry! We're thrilled to hear that you had a seamless installation process and that you're satisfied with our service. If you ever need anything in the future, please don't hesitate to reach out. Thanks!

Oct. 23rd, 2024

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Cameron Mason

Service from the salesperson Fernando P. and a safe high quality installation.

6 months ago

Reply from Sunrun

Cameron, your feedback is truly valuable to us. We are overjoyed to learn that Fernando, our representative, made your solar experience exceptional. Thank you for being part of our Sunrun family.

Jun. 5th, 2024

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Antonio chaves

This system was the best improvement that we ever did so far

6 months ago

Reply from Sunrun

Your review brightened our day, Antonio! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

May. 30th, 2024

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Verified Customer

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William Nelson

Customer service has been 👍. Quality of product has been great

7 months ago

Reply from Sunrun

Thanks for your review, William! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 16th, 2024

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Verified Customer

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Keith Leighton

Super helpful - very easy process, and very supportive since the install.

7 months ago

Reply from Sunrun

Thank you for taking the time to share your experience, Keith. We are overjoyed to learn that our team was supportive and attentive during the entire process and made your solar experience exceptional. Thank you for being a part of our Sunrun family.

May. 15th, 2024

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Verified Customer

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Dale Henry

I stall the unit and don't worry, work or do anything to it.

7 months ago

Reply from Sunrun

This is awesome, Dale! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 8th, 2024

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Verified Customer

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Mitzi Watson

Great customer service. Process explained well. Work done in a timely manner

7 months ago

Reply from Sunrun

We're so happy to hear that you had a good experience with us, Mitzi! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

May. 1st, 2024

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Bruce Ellington

System works great. Cost of electricity is amazing compared to my neighbors.

7 months ago

Reply from Sunrun

Thanks for your review, Bruce! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

May. 1st, 2024

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Kim Fox

We absolutely love this program and love our new electric bills

7 months ago

Reply from Sunrun

Thanks for your review, Kim! We're so delighted that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

May. 1st, 2024

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Verified Customer

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Cameron

Service was great! Exceeded my expectations every step of the way.

7 months ago

Reply from Sunrun

Your review brightened our day, Cameron! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

May. 1st, 2024

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Verified Customer

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Pierre Myrtil

I am very Happy with Sunrun, everything is working fine. Thank you Sunrun.

7 months ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family, Pierre!

Apr. 30th, 2024

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Verified Customer

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Paul Oettinger

Sunrun delivers on their promise and has great value for the money.

8 months ago

Reply from Sunrun

Thanks for your review, Paul! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Apr. 23rd, 2024

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Verified Customer

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Rosalynn Perez

Its so refreshing to work with a team of professionals from start to finish!

8 months ago

Reply from Sunrun

Thanks for your review, Rosalynn! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Apr. 23rd, 2024

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Verified Customer

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Marco Martinez

Excellent customer service. System work great. A lot of savings in energy.

8 months ago

Reply from Sunrun

This is awesome, Marco! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Apr. 23rd, 2024

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Verified Customer

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Elizabeth Johnson

Easy to deal with, very good communication and follow through.

8 months ago

Reply from Sunrun

Thank you for taking the time to share your experience with us, Elizabeth! We are so happy to hear that you had a smooth experience throughout the entire process. We appreciate you sharing your feedback with others. Thank you so much!

Apr. 20th, 2024

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Verified Customer

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Howard Prescott, AZ

On time and good work ethic and friendly.

1 year ago

Reply from Sunrun

Thank you for helping us to create a planet run by the sun!

Nov. 9th, 2023

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Verified Customer

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Ravc Villacano Boardman, OR

Great service!!! Very prifessional!!! Thank you

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Ravc! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Nov. 8th, 2023

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Verified Customer

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Margarita Guillen Los Angeles, CA

Logan K helped me throughout the whol process

1 year ago

Reply from Sunrun

Margarita, thank you for review. We are so happy to hear that we provided you with a great solar process and you felt helped throughout the whole process. Thank you for helping us create a planet run by the sun!

Oct. 3rd, 2023

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Verified Customer

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Joseph

They're always available and it saved me a lot of money.

1 year ago

Reply from Sunrun

Thanks for your review, Joseph! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Sep. 29th, 2023

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Verified Customer

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Lu

Perfect, flawless. I've had no problems.

1 year ago

Reply from Sunrun

This is awesome, Lu! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Sep. 29th, 2023

Sunrun Reviews