Sunrun: Read 3,556 User Reviews From Real Homeowners

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Verified Customer

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Ellie

Could be cheaper each month since I still am paying a significant amount to SCE.

6 years ago

Reply from Sunrun

Keep in mind that the size of your utility bill is based on your usage. If your bill is higher than last year, you may be using more power than last year. Since your Sunrun rate is lower than that of your utility, that means you'd be paying even more for your current usage without solar. In other words, you're still saving.

Apr. 2nd, 2019

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Verified Customer

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Arizona Slim

Excellent except for installation coordinator in Kona, who is a disorganized disastet

6 years ago

Reply from Sunrun

We are over the moon that you have decided to go with Sunrun! Congrats on making the decision to go solar! We can't wait to welcome you to the Sunrun family!

Apr. 15th, 2019

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Verified Customer

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Jed Kapaa, HI

They seem to send refunds and communicate with me and I haven't needed anything else.

6 years ago

Reply from Sunrun

Thank you for your review Jed. We are happy to see that you've received the necessary communication. If you have questions, just remember we are a phone call away. Thank you for taking the time to leave this review. Power Forward!

Apr. 15th, 2019

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Verified Customer

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Wai Sacramento, CA

The equipment operates so far so good and the installation went on well.

6 years ago

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Verified Customer

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Chris Yan

Excellent in all service. In the end, I saved money that mattered.

6 years ago

Reply from Sunrun

That's what we love to hear, that you are happy with the overall service and are saving money. The most important thing is that you are helping create a better environment by creating a planet run by the sun.

Feb. 21st, 2019

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Verified Customer

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William

The best customer service is the best that we have delt with.

6 years ago

Reply from Sunrun

You made our day William! Thank you for your kind words, this is the type of service you will always receive when you are dealing with us! Let's power forward!

Feb. 21st, 2019

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Verified Customer

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Tony

Good product and everything discussed at time of obtaining the solar was true

6 years ago

Reply from Sunrun

This is amazing feedback! Thank you for sharing your wonderful experience. Let's power forward.

Feb. 21st, 2019

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Verified Customer

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Arthur

The company works hard to sell you the product, but lacks in customer service and follow up.

6 years ago

Reply from Sunrun

We work hard to make sure you are satisfied Arthur, thank you for your kind words. Feel free to reach out to us with any questions you may have. Let's create a planet run by the sun!

Feb. 21st, 2019

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Verified Customer

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Jack

Very happy with the process and result; reps have been friendly and helpful

6 years ago

Reply from Sunrun

We love to hear you are happy with your results Jack, thank you for helping us create a better environment!

Feb. 21st, 2019

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Verified Customer

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Heather

Great company made this easy start to finish. Installers are fantastic.

6 years ago

Reply from Sunrun

Thank you for your kind words! You are a great customer and we are ecstatic you joined the Sunrun team. Let's create a planet run by the sun.

Feb. 21st, 2019

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Verified Customer

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MM

the product was installed and turned up as promised on time.

6 years ago

Reply from Sunrun

That you M.M for letting us know how the system is working for you. We work hard to keep our promises! Let's create a planet run by the sun.

Feb. 20th, 2019

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Verified Customer

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Agnes Abola Encinitas, CA

People at Sunrun were very responsive, efficient and competent.

6 years ago

Reply from Sunrun

Thank you for the shoutout, Agnes. We love to hear our people are efficient and competent, making sure we meet your needs are what we strive for. Now let's create a planet run by the sun.

Feb. 20th, 2019

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Verified Customer

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RM Leesville, SC

My light bill from (SCE&G) my regular provides has not gone down as much as I expected.

6 years ago

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Verified Customer

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Gwen Fresno, CA

excellent communication during process, and a beautiful job.

6 years ago

Reply from Sunrun

B-e-a-utiful indeed Gwen! What a great installation, we love to hear how satisfied you are. Now let's power forward and create a planet run by the sun!

Feb. 12th, 2019

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Verified Customer

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Aah Vallejo, CA

Prompt. Walked me through everything. Went live sooner than expected

6 years ago

Reply from Sunrun

Woohoo! This is a great experience, we love to see that you were guided every step of the way. Making sure we have clear communication is important to us! It's great to hear that you were activated soon than expected. Now let's create a planet run by the sun, welcome to the Sunrun family.

Feb. 12th, 2019

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Verified Customer

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Jennifer N.

Easy to work with, replaced my roof! Everything was as promised.

6 years ago

Reply from Sunrun

Thank you Jennifer N. That's what we love to hear, reading your review made our day. Let's create a planet run by the sun!

Feb. 12th, 2019

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Verified Customer

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Don Ravanelli Winchester, CA

Absolutely great people to work with, and extremely efficient!!

6 years ago

Reply from Sunrun

Don R. We are ecstatic to hear that your concerns were addressed adequately. We strive to resolve your concerns in the most efficient manner, and we are pleased to hear this was the case. Thank you for taking the time to leave this wonderful review.

Feb. 12th, 2019

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Verified Customer

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Bill Dubovsky Staten Island, NY

Kept commitments, very professional, handled the details well.

6 years ago

Reply from Sunrun

Bill D. Thank you for taking the time to leave this wonderful review, we are happy to hear you were pleased with the process. Let's create a planet run by the sun!

Feb. 12th, 2019

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Verified Customer

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Elpi P San Ramon, CA

Great Company to work with plus Delivered product aheat of time

7 years ago

Reply from Sunrun

Hello Epi, thank you for leaving this wonderful review. We appreciate your time and kind words. We work hard to make the process of going solar easy. We're a human-centered company and find passion in delivering our product. Now welcome to the Sunrun family and let's create a planet run by the sun.

Sep. 18th, 2018

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Verified Customer

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RK Milwaukee, WI

Excellent product and great workmanship. Great local service.

7 years ago

Reply from Sunrun

Thank you for taking the time to leave a review! This is a great experience and we are so ecstatic to hear you are happy with the installation, Let's create a planet run by the sun.

Sep. 17th, 2018

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Verified Customer

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Joy Brentwood, CA

Fast installation, friendly staff, system delivers what was promised.

7 years ago

Reply from Sunrun

Hello Joy! Thanks for your communication. We appreciate your kind words! We love that you are passing along the word of clean energy. Cheers to you!Thank you for taking the time to leave this wonderful review. Let's create a planet run by the sun.

Sep. 17th, 2018

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Verified Customer

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Dave Poling Sun City West, AZ

Production has been excellent and installation was very professional.

7 years ago

Reply from Sunrun

Hello Dave. Great to hear that your installation was great, and you are getting the maximized production. Thank you for taking the time to leave a review. We want to give you a big congratulations on going solar! We are happy to hear about your experience.

Sep. 11th, 2018

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Verified Customer

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Frank E Hartman Jr Stratford, NJ

Service and solar savings are good. Billing is is easy with auto pay.

7 years ago

Reply from Sunrun

Thanks for sharing your story, Frank! We enjoyed reading your review. Please let us know how things are going throughout the process, we would love to hear back from you. If you are satisfied with everything and know someone else who could benefit from going solar with Sunrun, make sure to take advantage of our referral program by visiting

Sep. 11th, 2018

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Verified Customer

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CWC

I was satisfied with their professionalism , and quality of service

7 years ago

Reply from Sunrun

We are happy to hear about your experience. Our reps are very knowledgeable and professional, we are delighted to hear about the experience they deceived and you received. As a company that is human-centered, it's important for us to make sure we deliver! Welcome to the Sunrun family.

Sep. 11th, 2018

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Verified Customer

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Patsy Danville, CA

Love it! Dependable, love the savings, and thankfully no problems thus far!!

7 years ago

Reply from Sunrun

We love that you are happy and love your solar Patsy! Thank you for leaving this wonderful review.

Sep. 11th, 2018

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Verified Customer

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Catherine Dishion Santa Ynez, CA

Helpfull, knowledgeable, concerned with customer problems, great program

7 years ago

Reply from Sunrun

We pride ourselves on making the switch to solar simple, hassle-free, and full of savings! So excited to welcome you to the Sunrun family! Thanks for helping us create planet run by the sun. Power Forward!

Sep. 11th, 2018

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Verified Customer

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Billy J Humphries North Las Vegas, NV

They delivered on all of their promises and cleaned up after themself.

7 years ago

Reply from Sunrun

Thanks for sharing your story Billy! We enjoyed reading your review. Please let us know how things are going throughout the process, we would love to hear back from you. If you are satisfied with everything and know someone else who could benefit from going solar with Sunrun, make sure to take advantage of our referral program by visiting

Sep. 11th, 2018

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Verified Customer

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Jen James

up front with every cost and very friendly and helpful people.

7 years ago

Reply from Sunrun

We love to hear that you felt like our reps were welcoming and delightful. Thank you for sharing your experience Jen J. Power forward.

Sep. 7th, 2018

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Verified Customer

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jim reve

they keep us informed the whole way thru. it was a great experiance

7 years ago

Reply from Sunrun

Thanks for reaching out, Jim! We believe communication is key. Providing the best customer experience is our mission and also to create a planet run by the sun. Thanks for sharing your story! Power Forward!

Sep. 7th, 2018

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Verified Customer

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Mildred

Continual monitoring of the system, helpful website, customer service

7 years ago

Reply from Sunrun

We create tools to make the customer experience a thriving one, and informative. We love to see you are taking full advantage of them! Thank you for sharing your fantastic experience.

Sep. 7th, 2018

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Verified Customer

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Anonymous

Satisfied with the company, product and savings we receive from the solar panels.

7 years ago

Reply from Sunrun

Thank you so much for sharing your experience! It's wonderful to hear things went so well for you, this is our goal! We appreciate you joining us in our mission to create a planet run by the sun.

Sep. 7th, 2018

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Verified Customer

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Dick Fisherville, MA

Very personable, contacted me the following day by phone and then mostly by email which I wanted

7 years ago

Reply from Sunrun

We love to hear when our customer's request are met. This creates a better experience. What a lovely review, this made our day! Thank you Dick.

Sep. 6th, 2018

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Verified Customer

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SVega Hemet, CA

Performance of product is good. I have a consistently low electric bill at the end of each month

7 years ago

Reply from Sunrun

Hello SVega. Thank you for taking the time to leave a review. We want to give you a big congratulations on going solar! We are happy to hear about your experience.

Sep. 4th, 2018

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Verified Customer

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Anonymous Tujunga, CA

They do very little for existing customers. In fact will not help us install a backup battery

7 years ago

Reply from Sunrun

Hello, we do not have the ability to add a battery to a system that is already installed, but we are working on this. I can put you on a list for battery review once this is an option. We are sorry to hear that you did not have a great customer experience, we have provided your feedback to our sales leadership team.

Sep. 4th, 2018

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Verified Customer

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jim Billerica, MA

slow response to my request for service, but their product does work and saves me money

7 years ago

Reply from Sunrun

Thank you for your review Jim. We are disheartened to hear that the communication was not what you expected. We will provide this feedback to our sales leadership team. Overall we are excited to have you become a part of the Sunrun family!

Sep. 6th, 2018

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Verified Customer

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Michael G Stockton, CA

Fast and easy. Thanks so much. Fast and easy. Thanks so much.

7 years ago

Reply from Sunrun

Hello Michael G. This is great news! Thank you for taking the time to share this wonderful experience.

Sep. 7th, 2018

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Verified Customer

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Fernand Las Vegas, NV

it's been so great for me saving money but i wish it's 100% saving instead of 90%

7 years ago

Reply from Sunrun

This is fantastic to hear. Thank you for sharing your review, and helping create a better environment. Let's create a planet run by the sun.

Sep. 7th, 2018

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Verified Customer

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Bruce K. Tucson, AZ

Smooth and easy transition. They took care of everything! All permits, plans, etc. Clean work.

7 years ago

Reply from Sunrun

We are glad to hear you are having a great customer experience. Thank you for helping us create a planet run by the sun. Power Forward Bruce K.

Sep. 7th, 2018

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Verified Customer

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Rollie Otto Clovis, CA

One Day Install and system working perfectly and great sales rep

7 years ago

Reply from Sunrun

Thank you for taking the time to leave this wonderful review Rollie O. What a great experience, we are glad to hear you have a great sales rep to guide you through the solar process. As well as having a seamless install that's a plus. Thank you for helping us create a planet run by the sun. Welcome to the Sunrun family.

Sep. 6th, 2018

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Verified Customer

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Stephen Aguilar

Excellent service. 8 weeks from planning to install and savings ____

7 years ago

Reply from Sunrun

This is awesome news Stephen A. We are happy to hear you are satisfied with your solar system. Thank you for helping us create a planet run by the sun.

Sep. 7th, 2018

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Verified Customer

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Darnechia Corcoran, CA

My system is up and running and I really like its the overall quality.

7 years ago

Reply from Sunrun

We 're happy when you're happy Darnechia! And it sounds like you're happy with your overall experience. Thank you for taking the time to share your experience with the process of going solar. Let's create a planet run by the sun!

Aug. 24th, 2018

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Verified Customer

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George Jamestown, RI

The monthly cost is affordable for me and they were really fast and efficient.

7 years ago

Reply from Sunrun

Hello, George, we are proud to hear how satisfied our customers are. We are here to create a planet run by the sun and you are a part of this as well, thank you! Power forward!

Aug. 24th, 2018

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Verified Customer

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sharon gantz Lititz, PA

just a good experience esp now since my ppl bill has come down

7 years ago

Reply from Sunrun

That's what we love to hear, Sharon! We aim to provide the best customer experience and are constantly working to cut down our installation process time. So thrilled you're now a new member of our Sunrun family!

May. 22nd, 2018

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Verified Customer

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Lori Yeomans Anderson, SC

Ease of working with from friendliness to knowledge to on time service

7 years ago

Reply from Sunrun

That's what we love to hear, Lori Y.! Providing the best customer experience is key because our mission is to create a planet run by the sun. Thanks for sharing your story! So happy you took that first step to learn more about solar energy's advantages. We are thrilled to welcome you to the Sunrun Family! Power Forward!

May. 22nd, 2018

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Verified Customer

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Anonymous

Wpuld be 5 star but they use poor sub contractors and are unclear about rebate when equipment fails

7 years ago

Reply from Sunrun

Hello, thank you for taking the time to write a review, we appreciate your rating. We are a growing company and always have room for improvement, we will certainly submit your feedback to our leadership team. Thank you for making the change to solar and creating a planet run by the sun, power forward!

May. 15th, 2018

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Verified Customer

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Eli's Hernandis

Everything works the way they said it was. Satisfied with services.

7 years ago

Reply from Sunrun

Thanks for sharing, Eli H! We love hearing stories like yours! After all, providing a one-of-a-kind customer experience that fits-in with your expectations is what we strive for. So thrilled you're a part of our grand mission in creating a planet run by the sun! Power Forward! #savewiththesun

May. 15th, 2018

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Verified Customer

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Clayton Creekmore Sun City, AZ

The sales person came to our door and we signed up. Our experience with the rep was very good.

7 years ago

Reply from Sunrun

Thank you for sharing your experience! We also strive to make joining our effort in creating a planet run by the sun very clean and simple. Welcome to the Sunrun family, Clayton C.! Power Forward!

May. 14th, 2018

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Verified Customer

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Lynette Sasamoto

Excellent customer service and can't complain about my PG&E bills

7 years ago

Reply from Sunrun

When you're happy, Lynette, we're happy. We love that you learned about us from other happy customers! Thanks for helping us create a planet run by the sun! #savewiththesun

May. 10th, 2018

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Verified Customer

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Joe

Install and inspection problems. They did not make required corrections in a timely basis.

7 years ago

Reply from Sunrun

Thanks for making our day, Joe! Setting the standard in outstanding service is something we (seriously) obsess over. We also strive to make joining our effort in creating a planet run by the sun very clean and simple.

May. 10th, 2018

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Verified Customer

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great service and follow up

good teams work, from first touch , sales do the great experience to me,

7 years ago

Reply from Sunrun

That's what we love to hear! We aim to provide the best customer experience, we are ecstatic your journey in switching to solar was a great one! Welcome to the Sunrun family!

May. 11th, 2018

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