Sunrun: Read 4,821 User Reviews From Real Homeowners

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Verified Customer

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Dale and Joyce Wickard

We have tried for over 3 months with no assist to work with our electric co to get the proper meter. NO HELP...paying sunrun and have lost all our solar power because they did not handle the coordination of getting the proper meter from our electric company(met-ed). I have no recourse but to contact the PA attorney general for assistance. They wont help!! They apparently don't know how a simple installation goes. It's a shame! My disability is exasperated by stress. I would NEVER recommend sunrun!!!

8 years ago

Reply from Sunrun

This is not the Sunrun norm, and we would love an opportunity to review what went wrong here. Please private message us your contact information and we can have a Specialist follow up with you.

May. 11th, 2018

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Verified Customer

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Gail H. Johnson

SunRun takes care of customers in the old fashion way by being available and ready to take care of situations in a timely manner.

8 years ago

Reply from Sunrun

Thanks for sharing, Gail H.! We love hearing stories like yours! After all, providing a one-of-a-kind customer experience that fits-in with your expectations is what we strive for. So thrilled you're a part of our grand mission in creating a planet run by the sun! Power Forward! #savewiththesun

May. 4th, 2018

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Verified Customer

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Marlene

It took over 7 months for this whole process to work. Can understand the first couple of months, but panels were on the roof Nov. 6, 2017 and ecetrical box was upgraded 12/20/17 and I never got up and running until 4/6/18, consequently and additional an additonal $627.37 was charged tome form APS druing this time

8 years ago

Reply from Sunrun

Hello Marlene, thank you for your feedback. We are constantly working to cut down our installation process time. We can understand this can cause frustration and we apologize for any inconvenience, thank for sharing your feedback. So thrilled you're now a new member of our Sunrun family!

Apr. 17th, 2018

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Verified Customer

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Bucky & Connie Caldwell

Great results and friendly customer care! They took the necessary time to sit down and explain everything to us step by step.

8 years ago

Reply from Sunrun

Thankful for the wonderful words! Setting the standard in outstanding service is something we (seriously) obsess over!

Apr. 12th, 2018

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Verified Customer

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Tom

So far my bill has gone down approx. $20 per month. Service (explanation, installation, billing, etc.) thru SunRun was efficient and painless.

8 years ago

Reply from Sunrun

Thank you for taking the time to share! Our aim is to provide the best customer experience. That means, being your guide to everything solar when you first meet with us.

Apr. 12th, 2018

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Verified Customer

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R

Overall good experience and production. Work was done by Sunrun staff in sunrun vehicles. Production of the panels has brought my electricity down as agreed.

8 years ago

Reply from Sunrun

It's great to hear your experience has been great! One of our Sunrun values is to be customer-obsessed, and to hear our representatives have taken care of your issues is amazing! Thank you for helping create a planet run by the sun.

Apr. 11th, 2018

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Verified Customer

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vegasbill

They stay in touch periodically throughout the year. When there has been a problem they have acted fairly promptly to get it solved.

8 years ago

Reply from Sunrun

Thank you for the feedback! We love reading your review, and thank you for helping create a planet run by the sun.

Apr. 11th, 2018

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Verified Customer

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Michael Battistoni Bakersfield, CA

They were available through Costco. My conversation with their representative was great and, since it all seemed very reasonable, I decided to sign up for the service.

8 years ago

Reply from Sunrun

Thank you so much for sharing your experience, Michael B! We know service issues can be aggravating, and we are thrilled this was handled in a satisfactory manner.

Apr. 5th, 2018

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Verified Customer

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Peter Pundys

My son actually recommended it to us, that's why we got the panels. They have been a good company so far, very responsive.

8 years ago

Reply from Sunrun

Thanks for your advocacy, Peter P! From start to finish, providing the best customer experience is our aim! It's why trusted retailers stand behind our brand! As well, having local branches in most every state we operate ensures speedy and efficient installations for your project. So happy you're a part of our Sunrun family! Thanks for helping us create a planet run by the sun! Power Forward! #savewiththesun

Apr. 5th, 2018

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Verified Customer

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Esmeralda Becerra Coalinga, CA

The representative that we talked to really listened to us and understood what we needed. I also liked that they were located in our own city.

8 years ago

Reply from Sunrun

Thank you so much for the awesome feedback! We love hearing from our customers, it is very important for us as a growing company. Make sure if you are referring your friends and family you take advantage of our referral program by visiting Welcome to the Sunrun family!

Apr. 5th, 2018

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Verified Customer

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Gabriela Peschiera Anderson, SC

They were referred to us by a friend. The rep that we talked to was very good and in the end we signed up because it was all easy to install and maintain.

8 years ago

Reply from Sunrun

Providing the best customer experience is key because our mission is to create a planet run by the sun. Thanks for sharing your story! So happy you took that first step to learn more about solar energy's advantages. We are thrilled to welcome you to the Sunrun Family! Power Forward!

Apr. 5th, 2018

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Verified Customer

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Robert Bolt Taylors, SC

I had solar panels and I needed an issue to be taken care of. I went with them because I get any upfront calls and things were easy to explain.

8 years ago

Reply from Sunrun

We are so pleased to hear that you had a positive experience with our customer care team. Our goal, as a company is to be customer obsessed. We are so excited to welcome you to the Sunrun family.

Apr. 5th, 2018

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Ihab fekry

Steve was absolutely amazing to work with. He saved me a lot of money on my solar system and explained everything clearly and honestly. No pressure, no games — highly recommend him

8 months ago

Reply from Sunrun

Thanks for your review, Ihab! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Dec. 17th, 2025

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Rico Orozco

Austin M. was professional and kept me updated with every step of the process from beginning to end. He was able to get my Edison balance paid in full. I recommend working with Austin for your solar needs.

9 months ago

Reply from Sunrun

Rico, we truly appreciate you taking the time to share your positive experience with others. We are delighted to hear that Austin was there to help you every step of the way and was able to explain everything in detail. Thank you for helping us create a planet run by the sun.

Dec. 17th, 2025

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Kyle Vogt

Brian was our sales guy, and the point person for our install back in 2020. He was pleasant, professional, and super responsive. I still see him around town regularly, and he's always friendly and happy to chat.

9 months ago

Reply from Sunrun

Hi Kyle! We are thrilled to hear that you had such a positive experience with Brian. It brings us joy to hear that he was pleasant to work with and responsive to all your needs. We hope that you enjoy the full benefits of going solar for years to come. Thanks!

Dec. 17th, 2025

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Joan Tsumoto

We signed with Sunrun because of Jonah’s presentation. Everyone we have worked with from supervisors to installation crew to follow up has been very professional and positive.

9 months ago

Reply from Sunrun

Joan, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Dec. 3rd, 2025

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Carlos Lopez Bakersfield, CA

My true-up bill was becoming very expensive.

1 month ago

Reply from Sunrun

Thanks for your review, Carlos! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Aug. 11th, 2026

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Enrico Bay Shore, New York

Great company that made the whole process seamless.

1 month ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family!

Aug. 11th, 2026

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Claudia Rialto, CA

Trabajar con Austin a sido un verdadero placer. Austin es muy dedicado a su trabajo, siempre que tuve una duda el estuvo ahí para ayudarme. estoy muy sorprendida con su dedicación y ética laboraly su servicio al cliente de verdad 100% recomendado

2 months ago

Reply from Sunrun

¡Esto es fantástico, Claudia! Sus comentarios positivos son como un rayo de sol para nosotros, y nos alegra mucho que Austin pudiera guiarle en su experiencia con la energía solar. ¡Gracias por pasarse a la energía solar con nosotros!

Jun. 23rd, 2026

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Princess Tureaud Chicago, IL

I would like to start off with Thank You. Tia has worked with me and my family and she was very knowledgeable, friendly and professional. Whenever I had a question she was there with the answer . I'm happy with my experience with Tia and the work that was done. Thanks again you made the process easy and I will continue to refer Tia!

2 months ago

Reply from Sunrun

Thanks for your review, Princess! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with Tia. Thanks for doing your part by helping us create a planet run by the sun!

Jun. 23rd, 2026

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Sandra Paulino Providence, RI

I had a great experience working with Sunrun. I was interested in reducing my energy bills and exploring solar, and Shak V. made everything smooth from start to finish. He answered all my questions and helped me feel confident in my decision.

2 months ago

Reply from Sunrun

Thanks for your review, Sandra! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Jun. 23rd, 2026

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Verified Customer

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Ryan Shannon Schaumburg, Illinois

Sunrun provided solar panels, their contractors broke our fence. 3 stars.

3 months ago

Reply from Sunrun

Thank you for sharing your story, Ryan. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Jun. 9th, 2026

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David Brook

I’ve been dealing with sun run for years. I’ve had some issues that never got resolved Phoenix resolved all my issues fixed all my problems and now I’m 100% for your company. I say give this man a raise because he’s a miracle worker.

8 months ago

Reply from Sunrun

Hi David! Thank you for taking the time to share your experience with us. We're sorry to hear about the challenges you faced early on, but we're incredibly glad our team was able to step in and address the issues. Thank you for being part of our Sunrun family!

Dec. 20th, 2025

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Trish Kincaid Cypress, TX

The installation process was very smooth. Our rep stayed in touch through the whole thing. The installation team was ver professional and efficient. When we had a battery issue we had a support person who kept us informed every step of the way.

1 year ago

Reply from Sunrun

Thanks for your review, Trish ! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Apr. 25th, 2025

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Lisa Perez Kapolei, HI

The Sunrun team was on time and ready to work when the equipment was installed. They were very professional and courteous. They cleaned all their debris when they completed the job. They also explained what they installed and walked my husband through the process.

1 year ago

Reply from Sunrun

Thank you for taking the time to share your experience with us, Lisa! We’re thrilled that you had a smooth and seamless process during your installation. Your satisfaction is our top priority and we’re here for you whenever you need us. Thanks again for choosing Sunrun as your solar provider.

Jan. 3rd, 2025

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Excellent company and great service!

Sunrun is a top notch company! From start to finish, they did an excellent job of installing new solar panels, a new state of the art breaker box and back up battery for our home and they did it all in one day! I would recommend Sunrun to anyone seeking the installation of solar panels for their home.

1 year ago

Reply from Sunrun

Thanks for your review! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Nov. 11th, 2024

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Darlene Brinkerhoff

David W. with Sunrun was wonderful to work with. He is very knowledgeable and made us feel comfortable with him and his company. We enjoyed the process of getting solar and David made sure everything was taken care of the way he said it would be. He was (and is) very good about following up! We highly recommend him and Sunrun. Darlene & Mark

1 year ago

Reply from Sunrun

Darlene, your feedback is greatly appreciated! We’re delighted to learn that David, your representative, provided attentive assistance and was able to help answer any questions you had. Thank you so much for sharing your experience with others.

Oct. 31st, 2024

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Brandon Levinson Canyon Country, CA

The install process was stress free since SUNRUN handles every step. The equipment and installed panels appear to be high quality. I like the phone app that allows me to monitor the progress of install and permitting. The app also allows me to monitor exactly how my panels are generating and using power.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Brandon! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Oct. 25th, 2024

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Eve Elektra Cohen

From beginning to end, everything was well explained, stream-lined, smooth sailing with kind, friendly employees who worked hard and got things done in a timely fashion, as well as explaining everything along the way. I would 10/10 recommend you to anyone for their solar needs.

1 year ago

Reply from Sunrun

Thanks for your review, Eve! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Sep. 30th, 2024

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Virginia Ristine

We loved our sales rep, he made everything understandable and helped us choose the best option for us. If it wasn't for him, we may have never signed up. Also, recently a rep stopped by our house just to check on us he said, as he was in the neighborhood.

2 years ago

Reply from Sunrun

We greatly appreciate your positive feedback, Virginia! It warms our hearts to know that your Sales Rep played a pivotal role in your seamless solar journey. We hope that you enjoy the full benefits of going solar for years to come. Thanks!

Sep. 11th, 2024

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Verified Customer

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Bruce Saavedra

The field consultant Amber, was incredibly professional, very knowledgeable, very helpful and most of all extremely polite and personable. The packages they offer can accommodate just about anyone’s needs. I would highly recommend Sunrun if you are considering installing solar. You can’t possibly go wrong!

2 years ago

Reply from Sunrun

Bruce, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience working with Amber. Thank you for helping us create a planet run by the sun!

Aug. 8th, 2024

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DENNIS SERBA SR

I DO SHARE AND SHOW MY NEIGHBORS AND FEEL BAD FOR THOSE THAT HAVE INADEQUATE AND OLD TECH. PUT IN. AND SOME THAT HAVE HAD LOTS OF PROBLEMS. PRESENTLY WE HAD RANOVA AND SUN POWER GO OUT OF BUSINESS HERE THAT WERE BIG SUPPLIERS AND SELLERS, INSTALLERS, SO RECENTLY I HAVE A LOT OF PEOPLE ASKING, SO I SHOW THEM AND TELL MY EXPERIENCE.

2 years ago

Reply from Sunrun

Dennis, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Jul. 31st, 2024

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Verified Customer

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Rj Staves

I have not had to pay more than a $129 A month for my solar and that is a drop of over $300 I was Paying For electricity And I do not have to worry about Power outages due to broken lines or Someone saying we have to shut down power in areas to not Overtax the grid

2 years ago

Reply from Sunrun

Thanks for your review, Rj! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Jul. 31st, 2024

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Verified Customer

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Zachary A.

They did exactly what they said they were going to do, quickly and efficiently. My system was up and running within weeks, and past inspection not too long after that. For anybody looking to save money on their monthly electric bill, I cannot recommend SunRun highly enough.

2 years ago

Reply from Sunrun

Thanks for your review, Zachary! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Jul. 24th, 2024

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Verified Customer

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Jhon Gonzalez

The overall experience was great. The dollars on roof look great. The wiring and battery look great. There were some stucco holes patches that could have used more detail. The one part I disliked was the painting. It was rushed and does not look professional. There are places where the paint seems to have been done to cover up only.

2 years ago

Reply from Sunrun

We truly appreciate your feedback, Jhon. We are so sorry to hear that you are not satisfied with the painting and we'd be more than happy to speak with you further about your concerns. Please feel free to send a message to resolutions@sunrun.com. Thanks!

Jul. 20th, 2024

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Todd davis

For the years 2022 and now 2024, Sunrun solar is more expensive than pulling off the grid. We live in Az and Sunrun customers for 10 yrs, initially the system was fine. But as it ages and breakdowns occur, the responsiveness is extremely poor (no correspondence, months of delays in repair) . This is the second time our inverter has gone down during the summer months and currently at 3 months (April through June) and still waiting for repair. The Sunrun end of year true-up for shortages is about 66% less than what the local power company charges us for electricity. Over 10 yrs we are averaging a savings, but have lost money 2 of the last 3 years.

2 years ago

Reply from Sunrun

Thank you for reaching out to us, Todd. Your monthly savings may fluctuate based on your usage patterns. Rest assured, our team is dedicated to assisting you and are here to ensure you are optimizing your savings potential. Please be on the lookout for a private message requesting additional account information. Once we verify your account we will be assigning a dedicated Expert to assist you further. Thanks!

Jul. 11th, 2024

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joseph iseri

2 years ago

Reply from Sunrun

Thanks for your review, Joseph! This is awesome! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Jun. 27th, 2024

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Ernesto Ramirez

SunRun Solar representatives turned out to be a whole lot better than expected. After talking to neighbors with solar systems by far SunRun exceeds them. No issues from start to finish. Dates for preparation, installation and up and running were right on time as promised. Neighbors have taken over two years to get approved and running.

2 years ago

Reply from Sunrun

Thanks for your review, Ernesto! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jun. 8th, 2024

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Verified Customer

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Paul L

My entire experience with Sunrun has exceeded my expectations. The installation process was uneventful. My expected power production has met the plan exactly. The one service call reponse I requested was immediately addressed and the minor concern resolved. I recommend Sunrum 100%.

2 years ago

Reply from Sunrun

We're thrilled you had a good experience, Paul! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jun. 8th, 2024

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Verified Customer

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Judith Roberts

I liked that they took time to explain the process and what solar panels could do to lower my extremely high electrical bill living in Phnx., AZ. And, they are right!!! Everyone living in extreme heat should have solar. It has saved me $1000's for my electric.

2 years ago

Reply from Sunrun

Judith, we appreciate you taking the time to share your experience! We are so thrilled to hear that going solar is helping you save money and help lower your electric bill. Our goal is to make going solar easy and enjoyable and we are overjoyed to have you as a valued member of the Sunrun family. Thank you for helping us create a planet run by the sun. Thanks so much!

May. 22nd, 2024

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Verified Customer

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Theresa Smith

When I first researched solar companies, a review that stated "I love watching the meter rewind". It's literally my favorite thing! This company is amazing! Answers all questions and easy to deal with. Great customer service!

2 years ago

Reply from Sunrun

We're thrilled you had a good experience, Theresa! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 16th, 2024

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Verified Customer

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MrGerardoflores

Currently doing a purchasing power agreement and it’s way cheaper than paying for solar that the electric company. People I know are paying over $500 a month for electricity and I’m only paying $160. Plus, I had no out of pocket expenses getting solar installed. Would highly recommend using Sunrun Solar.

2 years ago

Reply from Sunrun

Thanks for your review, MrGerardoflores! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

May. 8th, 2024

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Scott Olson

I initially inquired about solar with Sunrun. Brian came to my home and completely explained the process. After doing an energy analysis I decided to proceed. Brian and the Sunrun team were terrific throughout the process and the installation as well as follow up.

2 years ago

Reply from Sunrun

We're thrilled you had a good experience, Scott! We really appreciate you taking the time to share your encounter with Briana and our Sunrun staff. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 8th, 2024

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Guy Dennis

My house has been using solar panels from Sunrun for two northern Colorado winters now. My electric bill has only twice but above $8.65, but twice I received checks from the electric company for supplying them. My solar bill is constant. I’m really amazed that I don’t see solar panels on every home here in Colorado.

2 years ago

Reply from Sunrun

We're absolutely thrilled to hear about your positive experience, and to hear that going solar is keeping your electric bill low, Guy! Your feedback means the world to us, and we genuinely appreciate you taking the time to share it. Thank you for being such an integral part of our solar community.

May. 8th, 2024

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Scott Draper

Sunrun did everything they said they were going to do. As of this month Tucson electric power owes me money. I can’t tell you how much I love that however it took a long time to get the solar set up as Sunrun and TEP could not agree on the correct configuration, my system went online in July after several months of negotiation with TEP overall I like the system. It seems senseless to not have solar in Arizona.

2 years ago

Reply from Sunrun

Thanks for your review, Scott! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thank you for being such an integral part of our solar community.

May. 7th, 2024

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Verified Customer

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Brian G (DJdarkman)

Picking a solar company was not easy after doing my research I chose SunRun and it was a great decision. Big projects never go smooth but working dedicated and honest people like myself made the difference. I give my full approval of this company in every aspect and love my solar system.

2 years ago

Reply from Sunrun

Thanks for your review, Brian! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 7th, 2024

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Verified Customer

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Alexis Kilburn

The process to request the installation of solar panels is incredibly easy! Everyone has been so kind and helpful. They walk you through every step and follow up to make sure everything is perfect! A truly amazing company with the best staff!

2 years ago

Reply from Sunrun

Alexis, we truly appreciate you taking the time to share your positive experience with others. We are delighted to hear that our team was there to help you every step of the way and was able to explain everything in detail. Thank you for helping us create a planet run by the sun. Thanks!

May. 3rd, 2024

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Verified Customer

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Sylvis Daubenspeck

Our Sunrun solar panels have been everything we were told they would be. We worked with Marc L. who explained and made the installation process work smoothly. The installers were very professional and the system has worked well for more than a year now. It has paid for itself.

2 years ago

Reply from Sunrun

Sylvis, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had that with Marc! Thank you for helping us create a planet run by the sun!

May. 1st, 2024

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Mar Golding

After talking with multiple solar companies we decided on Sunrun and have not looked back. It was no pressure and they answered all questions. They kept in constant contact with us during the entire process and follow up was incredible. That was over a year ago and they still keep in touch. The difference in our power bill is great!

2 years ago

Reply from Sunrun

Thanks for your review, Mar! We're so happy to hear that you're saving money with solar. We aim to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

May. 1st, 2024

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John Amorelli

Everything with SunRun has been very smooth. From day one there was an explanation of options for the system. Once I finally got the PTO, it’s been seamless. The team at SunRun is always nice and the app has a lot of information

2 years ago

Reply from Sunrun

This is awesome, John! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for choosing us!

May. 1st, 2024

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