Sunrun Reviews

This is a critique of the new roof, solar system installation, and follow up customer service. 1. The new roof, installed and guaranteed by Sunrun, has been leaking for over a half year and Sunrun has done nothing about it. 2. I was told that installation of the panels would be facing due South and tilted 20 degrees for optimal performance in Hawaii. The panels were installed due West and tilting 8 degrees, nowhere near the optimum orientation. 3. I have been trying for over two years to get Sunrun to correct the orientation issue with no corrections made. 4. I have been trying over 6 months to fix the leaking roof with no correction being made. 5. Until these issues are resolved, I cannot, in good conscience, recommend Sunrun to anyone looking to install a photovoltaic system. In fact I would recommend you run the other way.

If I could give Sunrun "Zero" stars, that is what they deserve. This is the third residence with a Sunrun system. Started with them 2011. They are NOT the same company as far as service as in the past. Most recent system was installed October 2023. Nothing but trouble from the start. Inverter and battery replaced within a month. Battery was programed incorrectly and just exported its contents to the grid each night within 2 hours. Constantly called customer service and just got lip service and mis-information. System has now been completely down for two weeks. Still trying to get someone out. Appointments are scheduled but no one show up. Just given excuses but then told that my case was escalated to priority. Makes no difference. No help from regional or district managers.

I've been a member for 14 years, my system originally costed $54K and I've paid on it all this time. It has been down for 8 months with no repair happening anytime soon. All my efforts to get this system repaired has been in VAIN. THEY ARE THE WORST COMPANY I'VE EVER DEALTH WITH. I now just want out of my lease so I can move forward with another vendor. They claim I still owe $50K after 14 years of payment to get out of my lease for the last six years. NEVER USE SUNRUN. All they every say is it is escalated and for 8 months nothing happens. I am also very concern because I am on a well and must have electricity but where I live Edison can go down regularly and without solar I don't even have water. This situation does not even phase them.

This company deserves ZERO stars. I have been trying to reach someone regarding removal of the panels so that my roofer can install a new roof. NO ONE has called or emailed me back despite multiple attempts (more than 10 times) to get this service scheduled. This has been going on for several weeks. I have NEVER experienced such POOR customer service in my life. Sunrun apparently just wants to collect its monthly fees and is absolutely not interested in providing any customer services whatsoever. It is obvious that money and profits are the only thing Sunrun cares about. It is mind blowing how little they regard they hold for their customers. It is equally stunning how such a pathetic company was able to become the country's largest residential solar company. I'm certain there are many third-world companies worldwide that are providing infinitely better service than Sunrun. NO ONE COULD POSSIBLY BE WORSE. There is a very good reason why Sunrun consistently gets abysmal ratings on multiple consumer rating sites. Any 5-star reviews are highly suspect and are likely posted by company employees. I am completely regretting ever having heard of Sunrun and urge anyone considering signing up for Sunrun to AVOID SUNRUN LIKE THE PLAGUE. You'll thank me later. Trust me.

Sunrun installed a system that was not explained at all. Found out that the system does not work in a brown-out and does not offer a rebate on gas, which the salesperson said it does. I would not have gone with Sunrun if I knew what they were going to install. The salesperson never explained anything about the battery they were going to use. I have complained to Sunrun but they will do nothing. They installed a cheaper battery (NO back up in a brown-out and no gas rebate that the salesperson promised), not Tesla. Why would I have solar that doesn't work in a brown-out??? Every Sunrun installation and other solar companies that I have come across uses Tesla batteries, but mine they didn't. And, of course, the salesperson that sold me the system does not work for Sunrun anymore. I can see where this is going to end up in court.

"Run from m Sunrun!" -------- 6/10/24. We had Solar Panels installed on our home for almost two "2" years by Sunrun Solar. To me, SUNRUN is a joke. Our requests to have them Removal and Reinstall solar panels have been lingering for at least a year.  I must apologize for recommending this company to others and hope they receive better service than I have.  The roofing company is waiting on Sunrun to Remove the Solar Panels. I'm just hoping that they will provide us with reasonable customer service.  Unless they do this I cannot recommend Sunrun as a reliable Solar Company.  They did a good job installing the panels. They understandably had to come back and clear up a couple of repairs. But as far as I'm concerned; "a good company should be judged base on the service they provide rather than the promises they made to get a sale.  Some of our neighbors have had similar experiences with this company. You probably need to "Run as far and fast as you can" from Sunrun Solar.  Their customer service stinks!

Overall I am dissatisfied with solar in general. It’s just another payment on top of the electric bill. That’s it, bottom line. So if you want to pay someone extra money for nothing in return by all means go right ahead. First, I live in Southern California where the sun is out year round so it would make sense, however Edison doesn’t give enough credit for the power we produce that’s extra. But they charge full price for our usage and we only get less than 25% of what we send them. Makes no sense at all. Also, the power went out on a hot summer day with the sun out, you would try in that solar runs on he house and AC while it’s daytime and sun is out but it doesn’t. So we were left stranded no AC and 90 plus outside. We use to only pay $400 to $500 for about two to three months out of the year and the other months around $135 but now it’s $172 plus $75-$100 every month for solar and Edison. So I’m paying an extra $500 bucks basically.

Loved the service and the process in general ... really helped with the electricity bill to lower way down and the team was really helpful thru the whole process

3/25/24- I have been a customer since 2019, and from install to this day, I am still paying over $2000-3000/yr to Edison for power. This is due to Sunrun designing my system incorrectly (admittedly), under-producing, and they refuse to resolve the issue. I have made several complaints, phone call, emails, chats and have opened cases (12122909, 14041433, etc.), and others but they have fallen off the website now. All they offer is to install more panels, at my expense of an additional $10,000, to solve the admitted under-production design issue. We have had countless Sunrun representatives to our home, with no resolution, only a sales pitch, as described above. I currently have a Yellow "Fault" light on, Red "communication" light on, and the Power Production light is OFF. I chatted with the company online and was told that there was not a problem, and they would not schedule a service. I chatted with a second agent and was finally able to get a proposed appointment scheduled (we'll see). It always takes multiple attempts to get any type of help. I have also had panel issues and a failed inverter during all of this. I want my under-production issue to be resolved. I paid (in full now) $37,000 to still have to pay Edison $2000-3000/yr forever. This is absolutely unacceptable business practice. Also, we have not added any additional items in our home since the install. No additional TVs, accessories, fridges, etc. In fact, we now limit or appliance use and limit AC usage because of our continued Edison bill. P.S. My best friend across the street, with the exact same house and floor plan, with Sunrun's system, consistently has CREDIT with Edison to spare. I want this resolved. 4/5/24 – Battery has faulted out and needs to be replaced. Technician told me only a few days, it is pretty common and can replace quickly. 4/22/24 – Escalation Email response from SunRun rep: ” Dear Chris, I sincerely apologize for the delay in my response. I understand your frustration, and I sympathize with the current situation at hand. It is important to note that you have saved $2,533.75 on utility payments; without your solar panels, you would have paid $4,412.97. Additionally, I have duly noted that your system is now paid off in full. To address the inconvenience you have experienced, I am happy to facilitate a complimentary healthy system inspection and waive the associated costs. Furthermore, as a one-time gesture of goodwill, I would like to offer you a $250 check. Please let me know if you would like to accept this offer. -------------------------------------------------------------------------------------------------------------------------- I declined this offer, as it is a payoff attempt to close the case and not repair my system. 4/29/24 – Battery has not been addressed/replaced yet. Now have been told it will be 8 weeks for approval and replacement. SunRun has not further addressed my unproduction concerns.

This was a seamless process from sales to install in getting our panels up and running. Everyone from SunRun has been too-notch. I highly recommend them.

Don’t buy any services or products. They just lie left and right. Their sales rep was helpful at first and promised to help to solve issues and do some reimbursement but later ignored my messages and never called back. His name is Michael T, pure liar. I noticed severe decline in production after the first month of installation. After 6.5 months the production is only 1933 verses their 10980 annual estimates and they claim nothing is wrong with the system. I’ve contacted them requiring to remove the system immediately from the house. Just filed a complaint with BBB and will take also legal action if they don’t remove it.

I have one years experience leasing Sunrun panel and battery. In this time I have found their equipment to be faulty, their customer service to be atrocious and feel that I was miss led during the contract signing process. I understood that per the contract if I had difficulties, these difficulties would be resolved in arbitration. What I know was if there was a problem with their equipment, they would deflect and try to make it all my fault. Every problem was answered with I am using too much power. I live in a small 2 bedroom house and asked for them to build a system that would be big enough so I could turn my spa back on (which I haven't done) and would also handle an electric car if I got one. My appliances are energy star and all my lights are LED. I am not a big energy user. The last few months have been horrendous. In the middle of Dec. they asked if they could come out to inspect my battery. After the inspection I was told that everything was in good working order. The next day it stormed and my power went out for two hours. I let Sunrun know via email that their battery failed. They made no contact. I then got hit the next week with a $700.00 bill from PG&E. I asked PG&E solar customer service to come out and inspect their meter. They came and did a 3 hour inspection. They came to the conclusion that the problem was on Sunrun's side. They even offered to connect with Sunrun and share their findings. This could go on and on like it has for me, so I'll bottom line. Many emails have gone back and forth. I ask questions, they don't answer the questions. They just talk about how much they want to help and go back to their blame-game process. Next PG&E bill, $441.00. The final blow was the big storm that went through this last weekend and I had no power until this morning. I am 77 year old disabled woman that needs oxygen at night and often during the day. No power, no oxygen and I am paying for a battery that offers me no protection. By the time my neighbors checked on me I was in bad shape. What really galls me is that, I have learned is I am stuck in a 25 year contract with this awful company.

Buyers Beware! Right from the start there were problems. Not minor glitches either, but major discrepancies with what we were told by the sales person and what actually happened. The sales person initially stated it would only take a 7-10 days for installation to be scheduled and completed. However, it was well over 4 months before installation was completed. During the initial consultation, the sales person told us to submit 3 months of our previous electric bills and claimed he padded our regular usage by 1.5 times what our usage history demonstrated. He boasted this would be a huge cost savings, which we were happy to hear, being retirees and living on a fixed income. The sales person explained that as long as we didn’t go over our new set point for allocated usage, we would never again receive a bill from Edison. He then reiterated the only time we would ever receive a bill from Edison, is if we used more electricity than we generated each day, yet every month since the system was installed, we have received a bill from Edison for miscellaneous charges.. in fact our cost for electricity is now $40 a month higher with solar than it was without. Another issue we encountered was we were offered to add on to our order a battery back up so in the event of an outage we would have access to the power we generated that was to be stored as a back up resource, however sometime after the battery back up was installed, we learned through observation of the equipment, not collecting power. After calling in to customer service we were informed that 1. the battery was defective and would need to be replaced, and 2. they decided to change the manner in which the battery back up is intended to work. Now it was set to discharge whatever had been stored throughout the day, starting every night at approximately 4pm, to address peak hour electrical usage, so as to reduce the impact of higher rates being assessed by Edison… READ THAT AGAIN AND MAKE IT MAKE SENSE - we are generating 1.5 times MORE of our own electricity, than we had ever previously used, without solar, but now we have to worry about electrical usage fees during peak hours?! Next was the main board outage that was obviously not being properly monitored by SunRun, which while out in the backyard one night I noticed a steady red light, which intuitively seemed to be a visual alert that wasn’t there when the system was first installed. No one from SunRun noticed the system wasn’t working, instead we had to call customer service to ask why it didn’t seem like the system was functioning properly… they told us they’d have a repair team out right away, but even that took 3 days… Next is the billing mixup and the rude accusations from collections, aggressively harassing us, rather than taking the time to review all the transactions and explain where they were arriving at the discrepancy. We made dozens of phone calls requesting to escalate the matter of harassment, but no one called us back… we eventually went through all of our statements to figure out what happened and resolved the billing matter ourselves, no thanks to SunRun customer support. Finally, the (verbally) undisclosed annual rate increase that we only became aware of when the monthly billing statement price had increased. If we had it all to do over again, it would be a resounding “thanks, but no thanks” from us.

This company has no integrity. They prey specifically on the elderly. They give a great presentation, giving all the positives of having solar. They leave out all the major problems with the contract they will have you hurry up and sign. Bottom line is they are selling you a binding 25 year lease. You cannot get out of this or sell your home unless a buyer is willing to take over the lease or you have to pay Sunrun an astronomical price to get out of the lease.(much more than the solar system is worth) It took them almost a year to install. Delays, proven parts that had to be reordered, etc, etc. They installed it wrong and I was then billed almost 4 times what I should have been billed. Multiple times during the process I told them to just forget it and take it out. (See next paragraph) Good luck communicating with them. I sent emails and got an automated response that they would get back with me within 24 hours. I never heard from them. I tried calling numerous times. You are passed from person to person and then placed on eternal hold. When they come back on the line they tell you that you need to talk to a specific person. Unfortunately, that person is never available. I asked to speak with a supervisor and was told they would not talk to me. They promised someone would call by the end of the day. No one ever called.

Would not recommend Sunrun to anyone. Their customer service is the worst at best. The sales dept. tells you what you want to hear and then when you sign the contract you will never have any kind of support from them. They out source everything from service to customer service. The language barrier on the phone is difficult. The wait to talk to anyone at customer service is nothing but long. I asked to speak to a supervisor regarding an unsolved issue and it took 40 minutes to get to speak to her. She said she would email me the info I needed to proceed with this issue. Never got an email. One star does not even come close to how awful this company is.

1. System advertised and designed was not installed as per discussions, battery was suppose to be installed in garage for safety reasons, they installed it in the basement. 2. System does not do what I was told. Battery was suppose to work along side solar to help reduce dependence of grid, the battery will only go on when there is no grid power. 3. monthly payment was changed from 302 to 352 then another change in 18 months. to 501, none of this was discussed. I was send a form with my signature that i never saw and had. I spoke with two other people who where going through them and they also never saw that form either. 4. Has failed electrical inspection no main cut off switch. 5. Lied to about refer program. was told it was 1000 per person. I referred 2 people and was told that I was only getting 1 person for 500. 6. System percentage isn't going to be what they said after i spoke with a third party about what was going on.

I need a battery backup system I've been waiting for over 3 years to get one here in Connecticut it's ridiculous I'm disabled and we need we need help you send someone out and install a battery backup system I'll be happy then you'll get a five star from it from me

We are truly disappointed in Sunruns'practice to honor the referral we were promised. The salesperson who sold us the system even contacted his company and informed them that they were wrong in not honoring the $1,000 referral that was initially promised. From this point on we will not refer Sunrun to any of our associates or friends. We've spoken to various individuals from the company to no avail. I previously served for over 32 years in the military, and honoring one's word brings a higher level of respect. Trust means everything....

Sunrun is the absolute worst company I have ever dealt with. My father signed a contract with him and then got cancer and died. They won't let me out of the contract. Every other contract he had signed or business he was involved with was understanding, but not this one. Dealing with them has been absolute garbage since the day I took over. And now they're insisting I either pay them $5000 to end his contract or sign a contract with them. I don't want to sign anything with such a vile, awful company. Ive been on the phone with them for 20 minutes this morning trying to figure out why I got a letter saying I'm 0 days past due on a $0 payment so they're shutting off the service and I have to pay out the rest of the contract now. And the best part is, my electric bill is still super high! I seriously cannot stress enough how terrible this company is.

BUYER BEWARE!! I would like to give NO STARS! This company lacks in maintaining and inspecting your solar panels- ours have leaked as a result of such negligence. We did have a private company come out to assess why it was happening. In over 5 years they have not been once inspected, nor maintained. In addition, communication or lack there of, has been awful. We had to schedule an appointment for one of their team members to come out as our roof was leaking into our attic… TWO MONTHS LATER during the rainy season. Well, they have now rescheduled 4 times. Nov. 14th, Nov. 22nd afternoon then rescheduled for the morning, AND NOW Dec. 4th. This last time they sent out a message confirming this date WHICH WE NEVER AGREED TO! Honestly the worst company. If you are thinking about going with them, you may want to think twice. I can send you the emails as proof— I would hate for anyone else to be coerced into buying/leasing their panels from a company who truly does NOT value their customers, or their homes. They are eager to put them on your house, yet not so eager to help you if the cause damage.

After signing the contract, they became increasingly unresponsive to our calls and messages, providing vague excuses for the delays. This lack of communication left us feeling neglected and frustrated. False Statements and Design Mistake: They initially mentioned that our contract had been voided without providing a clear explanation, only to later mention that a new one had been sent. These conflicting statements were confusing and eroded our trust. Furthermore, it has come to our attention that a significant portion of the delay was caused by a mistake in the system design, which was originally based on my neighbor’s roof and not ours. Now even after 15 months, our solar has not been activated yet. Avoid this company, avoid them for the sake of your family and your property

Didn't get things as promised. Made a mess of the house with pipes and equipment running all over the roof and on both ends of the house. Very ugly. 2nd day after hook up we lost power to half the house and Sunrun failed to respond to us for 5 days! Leaving us in the dark without any idea of how long we'd be without electricity. We actually spoke to 5 different people who said they'd "get back to us" but no one did. Then they messed up the paperwork, repeatedly. (I cancelled 2nd house order.) No one set us up about how to see the account or run the equipment. Several employees told us we needed to install the Tesla app, but their access wouldn't work, then our "project manager" scolded us for trying to use the Tesla app (our battery is Tesla) and said we should use Sunrun app. Can't access and, again, no response from Sunrun. Now they're hounding me about signing a form that says I'm not getting an EV when I repeatedly told my sales rep we ARE going to get an EV. I won't sign until they answer my questions and explain this contract they want, but they WILL NOT RESPOND. It's been months and months of not getting any responses to anything. Now I'm getting "past due" payment notices, but have never received a bill! Of course, no response to this either. I deeply regret going with Sunrun and wish I'd done more research before signing with them because now I see all kinds of warnings about them from neighbors on Nextdoor.

I signed for my solar panel to be put in 2017. In 2018 I had them put in and I have not had a decreased electricity bill since that time. I have called and due to me not being able to be there on an 0800 to 1700 schedule Monday through Friday, they had no service for me. I final stop working a full time job and 2023 and they said the problem was the control panel. The electricity bill has not to this day come down to the quoted price before signing the leasing contract of $50.00. My bills are always. $200.00 or more. To get out of the contract, I have to Pay $16,083.00. What a bunch of crap.

I HAVE AN INTELLECTUAL DISABILITY, NO ONE EXPLAINED TO ME HOW ANY OF THIS WORKS. I WAS GIVEN PANELS AND PLANS THAT DIDN'T SUIT MY NEEDS AND ENERGY CONSUMPTION AND STUCK WITH BILLS THAT WERE/HIGHER THAN WHAT I HAD BEFORE. NONE OF WHAT I AM CURRENTLY GOING THROUGH WAS EXPLAINED TO ME AND NONE OF IT ACTUALLY FITS MY NEEDS. NO ONE EXPLAINED WHAT ANY OF THIS MEANS WHEN GOING THROUGH THE PROCESS. WHOEVER DESIGNED MY PLANS AND INSTALLED MY PANELS DID SO UNDER THE GUISE THAT MY CURRENT ENERGY CONSUMPTION WOULD COVERED UNDER THE SOLAR PANEL PLAN I WAS GIVEN. THIS WAS NEVER TOLD TO ME OR EXPLAINED. NO ONE CARES THAT I WAS GIVEN A PLAN THAT WAS NEVER EXPLAINED TO ME WITH VERBIAGE THAT WAS NEVER EXPLAINED TO ME. NO ONE CARES THAT I WAS GIVEN A PLAN THAT THE ONLY WAY IT MAKES ANY SENSE TO HAVE IS TO REDUCE MONTHLY CONSUMPTION DRASTICALLY. IF NOT I ACTUALLY WILL PAY NEARLY DOUBLE WHAT MY UTILITY BILL IS. NO SALES REP EXPLAINED THIS, NO ONE AT THE COMPANY CAN EXPLAIN THIS IN A MANNER THAT ACTUALLY MAKES SENSE FOR ME AS A CUSTOMER TO HAVE.

This company is untrustworthy. I specifically told the salesperson that I did not want a lease agreement. I negotiated a purchase agreement that I electronically signed on 8/6/2022. As I later learned, the salesperson did not electronically sign that contract, but instead put my signature on a lease agreement. The panels were installed in August of 2022; however, it took three appointments before the city would sign off on the permit because the company representatives either didn't show up or failed to provide the necessary documentation. The solar panels didn't go online until January of 2023, which unfortunately caused me to lose out on the solar credits until 2023. After the final approval, I attempted to make my final payment. I was told that I didn't have a purchase agreement, but I had a lease agreement. Fortunately for me, I kept every electronic document, including my copy of the purchase agreement, emails, and text messages. It was nearly impossible to get anyone in that company to listen to me or to find someone who could actually help me, After eight months, the company relented and renegotiated a new purchase contract. Shame on them!

BUYER BEWARE! Please, if anyone from Sunrun approaches you, your door, from Costco or wherever DO NOT use this company. Read all the most recent reviews. I think they average a 1 dating back to June. What do you do when you see a restaurant rated a 1? Enough said. I signed on with them back in March. They still have not even started the work. Their excuse, PG&E. Of course.. how easy.. blame it on the other business. There is way more to this, but it starts with service and they lack this in every way. To start, the initial sale: Visit to the house, assure you they will stay with you and make sure you are taken care of. EVERYTHING perfect until you sign.. and of course they get their commission. I had 2 salesman, but one in particular who only cared about the sale is Mike G. I have tried to call and text him for months and nothing. Ghost. He used all the jargon, promised, total sales guy. nothing to back it up. Since March, I have been offered 2 dates to come up and do an electrical panel upgrade (not even install the solar yet), Thats 2 dates, in 5 months. I finally get a date in August and the guy comes out and says.."ohhhh we are probably going to need to move your panel to a different location" He could have come out much earlier to tell me that, but .. nope. So we are not in middle September and the whole company is basically leaving me hanging and blaming it on PG&E. 2 MAJOR things.. my bills due to the heat wave are super high so I am losing all that money that is the reason I went with solar. The 2nd I will likely get the panels installed when it gets dark at 5pm so I will not be able to store the energy. This company is poorly run, has awful customer service and if there is anything I can assure you of, you will be no different. Please choose any other company.. or you will be in for a lot of agony and empty promises.

Got 12 panels (490 watts) , 1 tesla battery 13.5 , i turn on 2 air cond. 1 is 12 btu , 1 is 18 btu turn both on at 10pm battery is out of energy by 3:am , Not happy at all ! would need 2 batteries to make them work not informed of this at time of selling. After wards was told by seller put temp. at 72° thats hot i want cold 60° . keep this in mind at time of purchase. c.s. said use 1 air cond. not much help..having 2 batteries for $240 . monthly for 25 yrs..that is helping ! NO HELP FROM SUNRUN ! STAY AWAY ! SHOULD THEY HELP ME I WILL REMOVE THIS REVIEW AND PUT A GOOD 1 IF NOT IT STAYS HERE FOR ALL TO READ. Aug. 29, 2023 - update - No help from sunrun , they say system is fine & battery don't turn on 2 air conditioners (heavy loads) so battery can last all night , wow some customer service! i'm in moca , P.Rico. These solar panels need more power & another battery to work efficiently ! I DO NOT RECOMMEND 12 SOLAR PANELS & 1 BATTERY YOU CANNOT OPERATE 2 AIR CONDITIONERS ! To sunrun : System has 25 year guarantee why do you want to send specialist to my house that charges me $190. for 1 visit amazing customer service !

Before installation of the solar panels SunRun provided a great plan and communication was excellent. The issues occurred after installation. Currently, it is July the process started in February and the panels were installed in April. My solar panels aren't active to this day. I was told everything would be up and running by June 29th at the latest. Not only are my panels not active, but I also have a leak in my roof in the office. It's a small leak that seems to expand every time it rains. I had to move my computer and put buckets on my hardwood floor hoping that the water doesn't get on them. I have contacted Sunrun and they give me dates that the roofer is available to come to fix the leak without providing a time. Finally, I scheduled a date and time with SunRun and they agreed to the time, but sent a roofer out 2 hours earlier than the agreed time. This roofer claimed to have fixed the leak without going into the house. My roof is still leaking. After that occurred they sent another roofer over who told my husband that he has to get his boss to look at the leak. Currently, SunRun got back to me and provided me with a date that the roofer could come, but no time. This has been a nightmare for us.

I bought Sunrun last year. They finished the installation at the end of October but didn't have it inspected until February of this year. I complained numerous times about it taking so long to no avail. It started up in February. I got a Tesla battery as part of the equipment for backup in case of an outage. I live in California and outages happen too often. I just noticed that the Tesla batter is at 0% charge and has been for some time. It started dropping off shortly after start up but I did not realize there was a problem. A couple of weeks ago there was an outage but I wasn't home. The flashing clocks indicate that it did not switch over. I contacted Sunrun about this and they said they would have someone look at on August 16th. Why so long? I asked Sunrun to move it up and provide compensation repeatedly but no one has gotten back to me. It is very frustrating! There were other problems with Sunrun that should not have happened but these are the main ones. I would not recommend them.