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Sunrun Reviews

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9.9

Overall Score

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Tabatha Rubini

It was a easy and seamless process! Highly recommend sunrun!

1 year ago

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Reply from Sunrun

Thanks for your review, Tabatha! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Jan. 3rd, 2025

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John Dockery

My SoCal Edison bill has been a credit for 3 years. Saved $1200 annualy.

1 year ago

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Reply from Sunrun

Thanks for your review, John! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Jan. 3rd, 2025

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Danielle M

Barb is the most helpful and knowledgeable person when we purchased our solar.

1 year ago

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Reply from Sunrun

We're thrilled you had a good experience, Danielle! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Dec. 23rd, 2024

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Rolando Hernandez

Sunrun a great solar company which I would definitely recommend

1 year ago

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Reply from Sunrun

Rolando, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Dec. 18th, 2024

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Arlana Lowery

I have had sunrun for a few years now with absolutely no problems.

1 year ago

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Reply from Sunrun

We're thrilled you had a good experience, Arlana! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Dec. 18th, 2024

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William Boaz

The whole process was hands-free on my part. It made going solar super easy.

1 year ago

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Reply from Sunrun

We're thrilled you had a good experience, William! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Dec. 17th, 2024

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Jean Jones

Sunrun team are great communicators from the beginning to the end.

1 year ago

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Reply from Sunrun

Your review brightened our day, Jean! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Dec. 12th, 2024

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Diane Lable

I love the solar because I’m saving a lot on my power bills.

1 year ago

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Reply from Sunrun

Diane, thank you for your kind words! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Dec. 12th, 2024

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Mike Kaiser

Excellent customer service. Very respectful. Provide great value.

1 year ago

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Reply from Sunrun

Thank you for sharing your positive experience with us, Mike! We're delighted to hear that you found our customer service excellent and that everything is going well. Thanks!

Dec. 12th, 2024

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Cecil Rauschenberg

The sunrun people was very helpful and kept me informed of the process

1 year ago

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Reply from Sunrun

Your review brightened our day, Cecil! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Dec. 9th, 2024

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Stephen Bretz

Installers were knowledgeable & courteous. Work was completed efficiently & timely.

1 year ago

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Reply from Sunrun

Thank you for sharing your experience, Stephen! We're thrilled to hear that you had a seamless installation process and that you're satisfied with our service. If you ever need anything in the future, please don't hesitate to reach out. Thanks!

Dec. 6th, 2024

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Yusuf Ayuba

They are a great company and they help me save money on my utilities

1 year ago

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Reply from Sunrun

Thanks for your review, Yusuf! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Dec. 6th, 2024

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Joseph Schaffer

It was great dealing with sunrun """ was a pleasure dealing with them

1 year ago

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Reply from Sunrun

This is awesome, Joseph! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Nov. 22nd, 2024

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Polly Serrano

Appreciate all you work and time! Best service and solar power for our home.

1 year ago

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Reply from Sunrun

We're thrilled you had a good experience, Polly! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Nov. 19th, 2024

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Andrew Varela

Best & easiest choice I've ever made, & the job looks great 🙏❤

1 year ago

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Reply from Sunrun

Thanks for your review, Andrew! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Nov. 14th, 2024

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Benjamin Ross

Great service and great options. Have had nothing but a good experience.

1 year ago

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Reply from Sunrun

We're thrilled you had a good experience, Benjamin! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Nov. 5th, 2024

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Jesse Cormier

Brian is a great sales rep he knows the product he is selling to clients

1 year ago

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Reply from Sunrun

Your review brightened our day, Jesse! Thanks for taking the time to share your experience with Brian!

Oct. 29th, 2024

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Pedro

I’m happy with the panels, everything is good, no problems at all

1 year ago

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Reply from Sunrun

We're thrilled you had a good experience, Pedro! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Oct. 17th, 2024

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Jo Ann Morales

I love having solar panels! I’m helping the environment and saving money.

1 year ago

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Reply from Sunrun

Thanks for your review, Jo Ann! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Oct. 15th, 2024

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Mary

I had a great experience with the roof installation. The team was thorough in their inspection and measured everything accurately before installing the panels. The job was smooth, with no issues, and they did a fantastic job cleaning up afterward. Overall, I’m very satisfied with the service!

1 year ago Edited October 9, 2024

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Reply from Sunrun

Thanks for your review, Mary! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Oct. 9th, 2024

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Clarence

The overall service was great and the customer support is outstanding

1 year ago

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Reply from Sunrun

Clarence, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Oct. 9th, 2024

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Kira Cheng

Jacob provided an excellent explanation of the battery and offered a solution.

1 year ago

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Reply from Sunrun

We're pleased to hear about the positive impact your representative, Jacob, had on your solar journey. Your feedback is invaluable, and we appreciate you sharing your experience with others. Thanks, Kira!

Oct. 4th, 2024

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Sue Turner

The Solar System works great & have enjoyed the lower electricity bills

1 year ago

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Reply from Sunrun

We're absolutely thrilled to hear about your positive experience, and to hear that going solar is keeping your electric bill low, Sue! Your feedback means the world to us, and we genuinely appreciate you taking the time to share it. Thank you for being such an integral part of our solar community.

Sep. 25th, 2024

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Edward

So far, good. No problems with equipment or company to date.

1 year ago

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Reply from Sunrun

Thanks for your review, Edward! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Sep. 20th, 2024

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Maureen

I have no problem, it was installed well, also I have had no problems

1 year ago

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Reply from Sunrun

We're thrilled you had a good experience, Maureen! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Sep. 18th, 2024

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Phyllis

Good follow-up checks; Sunrun notifies me of any potential problems.

1 year ago

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Reply from Sunrun

This is awesome, Phyllis! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Sep. 14th, 2024

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Steven

Had been a huge benefit financially. I very happy with this investment.

1 year ago

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Reply from Sunrun

Thanks for your review, Steven! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Sep. 14th, 2024

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Richard

I'm very happy with sunrun I have nothing but good things to say

1 year ago Edited September 13, 2024

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Reply from Sunrun

Your review brightened our day, Richard!Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Sep. 14th, 2024

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Mei Xue

Jacob R. is very good customer service. Knowledgeable and professional!

1 year ago

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Reply from Sunrun

We're pleased to hear about the positive impact your representative, Jacob had on your solar journey. Your feedback is invaluable, and we appreciate you sharing your experience with others. Thanks, Mei!

Sep. 11th, 2024

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Jacqueline Dennen

He was very informative and made us feel like this company will help us save.

1 year ago

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Reply from Sunrun

This is awesome, Jacqueline! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Aug. 13th, 2024

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Raymond Woonsocket, RI

since Sunrun took over for Vinivit. communication has been much better

2 years ago

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Reply from Sunrun

This is awesome, Raymond! Your positive feedback is like a ray of sunshine to us, and we're so happy our communication has been better!

Mar. 6th, 2024

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Ronald

I would rate it full stars as we haven't encountered any issues with it. It was smooth and easy to use. Everything is working perfectly from my perspective. The customer service was great, and I am satisfied with the product.

2 years ago Edited January 10, 2024

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Reply from Sunrun

Ronald, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Jan. 10th, 2024

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Jane

I had a great experience with customer service when I called about an issue. They resolved it quickly and efficiently, exceeding my expectations. Overall, I was very pleased with the service provided.

2 years ago Edited January 10, 2024

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Reply from Sunrun

This is awesome, Jane! We are thrilled to hear that you were able to get your issues resolved in a timely manner. Thank you for taking the time to share your experience with us.

Jan. 10th, 2024

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Isabel Jones Merced, CA

Great customer service. Friendly. Answered all my questions

2 years ago

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Reply from Sunrun

This is awesome, Isabel! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Jan. 10th, 2024

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Jan David Palm Desert, CA

We love our solar panels and the reduction in monthly payments

2 years ago

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Reply from Sunrun

Thanks for your review, Jan! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Nov. 8th, 2023

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Gloria G Vasquez Tucson, AZ

I don't know if Sunrun is ever here and I don't get information on my system, which I don't understand

2 years ago

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Reply from Sunrun

Hi Gloria! We are so sorry to hear you don't understand the system! We would love to review your system's performance and go over any other specific concerns you may have. Please send us a private message with your service address, and we will have a representative reach out. Thank you!

Nov. 2nd, 2023

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Robert

I think everything has been pretty good, we haven't had really many problems or anything.

2 years ago

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Reply from Sunrun

Robert, thank you for helping us to create a planet run by the sun and for your positive feedback, we are so happy you are enjoying your solar experience !

Oct. 24th, 2023

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R Kelly Matchett-Morris San Francisco, CA

Easy to work with and professional. Accurate timeline. Would hire again.

2 years ago

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Reply from Sunrun

This is awesome! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Oct. 3rd, 2023

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Albert Morris Plains, NJ

Excellent service and very affordable compared to the competition.

2 years ago

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Reply from Sunrun

Albert, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Oct. 3rd, 2023

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Thomas

Very slow, took a long time for solar to be added in and turned on. The equipment seems to be working very well.

2 years ago

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Reply from Sunrun

Thank you for sharing your story, Thomas.We are so sorry for the delay that you experienced and your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Sep. 29th, 2023

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Kory

They're very efficient but there were too many problems they had to fix.

2 years ago

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Reply from Sunrun

We are so sorry to hear that you are having some problems with your system, Kory. Our team would love the opportunity to speak with you further about your concerns. In order for us to best assist you, we will be sending you a private message requesting additional account information so we can help resolve any concerns you have. Thanks so much!

Sep. 29th, 2023

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Tobias

They respond and it's been good so far, although we have one cracked panel.

2 years ago

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Reply from Sunrun

Hi, Tobias! Thank you so much for your positive review. Our team is committed to resolving your concerns, and we'd be more than happy to look into the cracked panel to see how we can help. We will be sending you a private message requesting additional account information so we can help resolve your concerns. We look forward to assisting you further!

Sep. 29th, 2023

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Baljit

I’m still paying high electricity bill.its more than a year my problem doesn’t get resolved. I’m in great pain because of this. I don’t know what to do

2 years ago

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Reply from Sunrun

Hi Baljit. We are so sorry that you are not saving money with us. We would love to review your system's performance and any other specific concerns you have to get this resolved. We will send you a private message requesting additional account information to get an Expert assigned to your case.

Sep. 28th, 2023

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David Lexington, SC

the rack pack completed in one day and were very professional

2 years ago

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Reply from Sunrun

We're thrilled you had a good experience, David! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Sep. 27th, 2023

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Burlon

Installed three years ago and everything is fine. App and website are awesome.

2 years ago

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Reply from Sunrun

We're thrilled you are having a good experience, Burlon! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Sep. 20th, 2023

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Peggy Apple Valley, CA

The products has been working with no issues. Great customer service

2 years ago

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Reply from Sunrun

We're thrilled you are having a good experience, Peggy! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Sep. 5th, 2023

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gang chen San Diego, CA

The system does what it supposed to do, generate sufficient electricity for saving

3 years ago

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Reply from Sunrun

Thanks for your review! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thanks for helping us create a planet run by the sun!

Jul. 7th, 2022

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Juan s Saldaña garcia Lemoore, CA

They work really good and I'm very happy to have them installed

3 years ago

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Reply from Sunrun

This is awesome, Juan! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for going solar with us!

Jun. 30th, 2022

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J Poland Menifee, CA

Employees were very professional, courteous and knowledgeable.

3 years ago

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Reply from Sunrun

This is awesome! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for going solar with us!

Jun. 30th, 2022

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Tina Kissimmee, FL

They are a great company, they are very helpful and experts in what they do.

3 years ago

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Reply from Sunrun

We're thrilled you had a good experience, Tina! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jun. 30th, 2022

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