Sunrun: Read 3,095 User Reviews From Real Homeowners

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Verified Customer

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Anonymous Acampo, CA

This is second system we have leased. Good Service.

6 years ago

Reply from Sunrun

Thanks for making our day! Setting the standard in outstanding service is something we strive for on a daily basis with our customers. To hear you are seeing a difference in your bill makes us tremendously excited for you!

May. 25th, 2018

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Verified Customer

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MBT

Met all expectations. Very happy and saving money already

6 years ago

Reply from Sunrun

Thank you so much for sharing your experience MBT. This is such a wonderful review. We are so grateful for our customers, especially since we are still a growing company. PowerForward!

May. 22nd, 2018

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Verified Customer

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Julie Tracy, CA

Good job, professional, timely quiet prompt knowledgeable

6 years ago

Reply from Sunrun

When you're happy, Julie, we're happy. We love that you learned about us from other happy customers! Thanks for helping us create a planet run by the sun! #savewiththesun

May. 22nd, 2018

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Verified Customer

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Al

The time between installation and going online was way to long.

6 years ago

Reply from Sunrun

Hello Al. Thank you so for your feedback, there is always an area of opportunity and we appreciate you bringing this information forward. We will submit this feedback to our leadership team. Thank you for taking the time to rate us!

May. 15th, 2018

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Verified Customer

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Anonymous

Good Customer Service and they gave me credit for underpreforming

6 years ago

Reply from Sunrun

Hello, thank you so much for your advocacy! We love to take care of our customer's and assist when there are service issues. If the system is leased and you are paying for the power the system produces you have a performance guarantee, which is a great benefit. Thank you for taking the time to leave a review! Power Forward.

May. 15th, 2018

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Verified Customer

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Bryan Swackhammer

They were great to work with installing my equipment.

6 years ago

Reply from Sunrun

Thanks for sharing your wonderful story, Bryan S.! Our drive is to make solar hassle-free by being attentive and focusing on each individual customer's experience! After all, we're only happy when you are! So thrilled you're with Sunrun! Power Forward! #savewiththesun

May. 15th, 2018

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Verified Customer

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Bob Johns Moore, SC

The representative I spoke to was fantastic.

6 years ago

Reply from Sunrun

Thank you for your communication. We strive to always provide outstanding service and are happy to hear you are happy with your system.

May. 11th, 2018

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Verified Customer

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Horace Henry

Customer service and product performance

6 years ago

Reply from Sunrun

Thank you, Horace! Reading this review made our day. We are happy if you're happy!

May. 10th, 2018

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Verified Customer

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Mdeplasco Brandon, FL

Easy process from ordering to installing.

6 years ago

Reply from Sunrun

Thankful for the wonderful words, Mdeplasco! Setting the standard in outstanding service is something we (seriously) obsess over! So excited to welcome you to the Sunrun family! Power Forward! #savewiththesun

May. 4th, 2018

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Verified Customer

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Scotty G

Your customer service (Dale) is second to none!

6 years ago

Reply from Sunrun

We love to hear this, Scotty G! Thank you for taking the time to share! Our aim is to provide the best customer experience. That means, being your guide to everything solar when you first meet with us. Then, meeting all expectations while being organized, professional, and communicative. So lucky you're a member of our Sunrun family! Thanks for helping us create a planet run by the sun! Power Forward! #savewiththesun

May. 4th, 2018

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Verified Customer

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Marcia Leonhardt Burlingame, CA

Love the solar but now I am getting a charge I don't understand?

6 years ago

Reply from Sunrun

Marcia thank you for taking the time to leave your review! You made our day. In regards to the charge you are not understanding, we have assigned a specialist to your case and you will be contacted. Thank you for creating a planet run by the sun!

May. 3rd, 2018

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Verified Customer

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Mona Auburn, CA

Excellent customer service at every stage

6 years ago

Reply from Sunrun

Mona, thank you for your kind words! It means a lot to us to hear we have provided hassle-free customer service. We are customer obsessed! We're only happy when you are! So thrilled you're with Sunrun! Power Forward!

May. 3rd, 2018

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Verified Customer

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James Bass Mountain Ranch, CA

Good customer relationship-- helpful and pleasant employees

6 years ago

Reply from Sunrun

Thanks for sharing, James B! We love hearing stories like yours! After all, we strive to take care of our customers. Reading your review validates we are doing so, thank you for taking the time to share your experience.

May. 3rd, 2018

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Verified Customer

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Mrs. Patterson Hemet, CA

they were friendly and through in their work,... always cleaned up each time .

6 years ago

Reply from Sunrun

That's what we love to hear Mrs. Patterson! We aim to provide the best customer experience and are constantly working to cut down our installation process time. So thrilled you're now a new member of our Sunrun family!

May. 4th, 2018

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Verified Customer

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Cherice L Beaumont, CA

Very fast service! They take care of everything.....

6 years ago

Reply from Sunrun

Thankful for the wonderful words, Cherice! Setting the standard in outstanding service is something we (seriously) obsess over! So excited to welcome you to the Sunrun family! Power Forward! #savewiththesun Read less

May. 4th, 2018

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Verified Customer

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Janet Kenney Sun City, AZ

My solar panels are working great! Very pleased!

6 years ago

Reply from Sunrun

Grateful for your wonderful feedback, Janet! After all, being the clear choice in solar is our goal! That's why, engaging with you, and providing a hassle-free experience is key. Thanks for allowing us the chance to guide you when you first searched for solar! Power Forward! #savewiththesun

May. 4th, 2018

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Verified Customer

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Anonymous

Good plan and good savings. Four years and no problems.

6 years ago

Reply from Sunrun

Thank you so much for sharing your experience. This is such a wonderful review. We are so grateful to our customers! If you know anyone else who could benefit from going solar, be sure to take advantage of our referral program by visiting

Apr. 16th, 2018

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Verified Customer

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ChrisSolar

Everything they did was excellent, courteous and on time.

6 years ago

Reply from Sunrun

Thanks for sharing your wonderful experience, Chris! Our drive is to make solar hassle-free by being attentive and focusing on each individual customer's experience!

Apr. 16th, 2018

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Verified Customer

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CMN

Prompt, knowledgeable about products, fair price

6 years ago

Reply from Sunrun

Thank! This is a great experience, and you made our day by sharing it! We appreciate you taking the time leave a review. Welcome to the Sunrun family, power forward.

Apr. 16th, 2018

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Verified Customer

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RAGHUVIR LAVARI

Good company that provide nice reliable service

6 years ago

Reply from Sunrun

Grateful for your wonderful feedback Raghuvir L. Thank you so much for sharing your experience and being a Sunrun customer. Power forward!

Apr. 16th, 2018

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Verified Customer

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steve b.

they explained everything from start to finish.

6 years ago

Reply from Sunrun

Thank you Steve B. That's amazing to hear! Providing the best customer service is important when our mission is to create a planet run by the sun. Thank you for sharing your experience!

Apr. 16th, 2018

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Verified Customer

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Anonymous

been very responsive when I had a leak problem

6 years ago

Reply from Sunrun

This is wonderful to hear, Anonymous! Providing the best customer experience is our aim, and getting you taken care of in any type of situation is our goal.

Apr. 13th, 2018

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Verified Customer

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Lawrence F Houston

Inflexible billing schedule is problematic for budget keeping families.

6 years ago

Reply from Sunrun

This is such a wonderful review. We are so grateful for our customers, especially since we are still a growing company.

Apr. 13th, 2018

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Verified Customer

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Dave

You do not offer a back up battery and that is why you do not get five stars.

6 years ago

Reply from Sunrun

Thank you for your interest in Brightbox. We're working on a retrofit for existing customers since the invertor would need replacing. Currently, Brightbox is only for new solar customers but you'll be contacted as soon as a retrofit is available. We understand how important this system is to current customers and we are working our hardest to find a solution.

Apr. 13th, 2018

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Verified Customer

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Anonymous

GREAT CUSTOMER SERVICE FROM SALES TO INSTALL AND AFTER

6 years ago

Reply from Sunrun

That's what we love to hear! Providing the best customer experience is key because our mission is to create a planet run by the sun.

Apr. 12th, 2018

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Verified Customer

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Hugh McClimon

design of system and quality of installation

6 years ago

Reply from Sunrun

That's exactly why, we invest in the best talent to make sure customers like you are satisfied and happy with your experience!

Apr. 12th, 2018

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Verified Customer

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Tim and Janet Haley

Beautiful system and it works great. Met our expectations.

6 years ago

Reply from Sunrun

Grateful for your wonderful feedback thank you so much for sharing your experience.

Apr. 12th, 2018

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Verified Customer

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j.martinez

easy to work with, good follow up, high quality work

6 years ago

Reply from Sunrun

We are happy to hear that you are being taken care of to the highest standard. Thank you for being part of the Sunrun family and creating a planet run by the sun!

Apr. 12th, 2018

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Verified Customer

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tom

great service - saves money and the environment

6 years ago

Reply from Sunrun

That's what we love to hear! Providing the best customer experience is key when our mission is to create a planet run by the sun. Thanks for sharing your story! We are thrilled to welcome you to the Sunrun Family!

Apr. 12th, 2018

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Verified Customer

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Taylor Canderly

Good service timely answers professional people

6 years ago

Reply from Sunrun

Happy to hear Taylor, so thrilled you're a part of our Sunrun family! Thanks for helping us create a planet run by the sun! Power Forward! #savewiththesun

Apr. 12th, 2018

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Verified Customer

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Anonymous

No worry installation, no worry operation

6 years ago

Reply from Sunrun

Thank you so much for sharing your experience!

Apr. 11th, 2018

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Verified Customer

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Jeffrey Ishmael

The install was good, but follow up was poor- we wanted to add more panels and they were unhelpful.

6 years ago

Reply from Sunrun

Wonderful! Thanks for your advocacy, Jeffrey! From start to finish, providing the best customer experience is our aim. Thank you for the feedback, there are always areas of opportunity! Thank you for helping us create a planet run by the sun.

Apr. 11th, 2018

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Verified Customer

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Anonymous

Outstanding customer serivce and active communcations to clinets

6 years ago

Reply from Sunrun

That's what we love to hear, Providing the best customer experience is key when our mission is to create a planet run by the sun. Thanks for sharing your story! We are thrilled to welcome you to the Sunrun Family!

Apr. 11th, 2018

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Verified Customer

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Brandon Poni

They're always in constant communication with customers

6 years ago

Reply from Sunrun

Thank you for the great review, that's what we love to hear! Reading your review made our day. Thank you for creating a planet run by the sun!

Apr. 11th, 2018

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Verified Customer

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none

Excellent service and no problems since the installation.

6 years ago

Reply from Sunrun

Thank you again for sharing this special moment with us, going solar is such an amazing experience and we were glad to be a part of it! Power forward.

Apr. 11th, 2018

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Verified Customer

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George Maha

Very satisfied, big saving will recommendation to friend.

6 years ago

Reply from Sunrun

Thanks for the great review, George!We are thrilled you’re so satisfied with your savings! Thank you for taking the time and sharing your experience!

Apr. 11th, 2018

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Verified Customer

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Case

Customer service and professionalism is tops

6 years ago

Reply from Sunrun

Thank you for your amazing review. We appreciate you taking the time to share the experience you’ve had with Sunrun!

Apr. 11th, 2018

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Verified Customer

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milo gardner

good company excellent installation crew

6 years ago

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Verified Customer

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Kelly Hargrave

We are saving money, and making money from referrals .

6 years ago

Reply from Sunrun

Thank you Kelly, we are truly grateful to have customers such as yourself that love to express their great experience with Sunrun, Power forward!

Apr. 10th, 2018

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Danny Starkey Riverhead, NY

Very professional. Courteous. Flexible. All in all a easy transition. Great job sunrun

11 months ago

Reply from Sunrun

Your review brightened our day, Danny! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Jan. 12th, 2024

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Lucy McCormick Irvington, AL

They made it super easy. They are very knowledgeable and answered all my questions.

11 months ago

Reply from Sunrun

Lucy, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Jan. 3rd, 2024

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Dylan Schuman Tempe, AZ

Great company! All I will say is that you get what you pay for. Well worth the investment and service!

1 month ago

Reply from Sunrun

Thanks for your review, Dylan! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Oct. 23rd, 2024

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Diane Newell

Sunrun's equipment failed leaving us with a $2,900.00 PG&E bill. They came and repaired the equipment two weeks after reporting the issue, which they could see on their computer. After numerous phone calls to them, they gave us a credit of $349.12. and can't understand why we are not happy with them.

1 month ago

Reply from Sunrun

Thank you for bringing this to our attention, Diane We are so so to hear that your system is not performing as expected. Our team would be more than happy to review your system's performance along with any other specific concerns you have. To address this, please send an email to resolutions@sunrun.com so that we can assign an Expert to thoroughly assess your account and provide you with an update.

Oct. 23rd, 2024

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Verified Customer

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Susan Buchholz

We enjoyed working with everyone at SunRun especially Steven M. who was our first contact

7 months ago

Reply from Sunrun

We're thrilled you had a good experience with our team and with Steven! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 7th, 2024

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Verified Customer

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Jason Goldstein

7 months ago

Reply from Sunrun

We're thrilled you had a good experience, Jason, and we're so happy to hear you're saving money! Thanks for taking the time to share your feedback. Welcome to the Sunrun family!

May. 1st, 2024

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Verified Customer

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kent dangtran Cypress, TX

Excellent team to work with. Sunrun staffs are knowledgeable and patient. This is not an easy subject to comprehend.

1 year ago

Reply from Sunrun

Thanks for your review, Kent! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Dec. 11th, 2023

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Heath Jacob Murrieta, CA

I bought my solar from Sunrun but all their promises before I signed the contract were not true my system is not generating enough power as it shows in the contract and then my agent is not responding to my emails or text so I don't recommend this company

1 year ago

Reply from Sunrun

We are so sorry to hear this, Heath! We would love to review your system's performance and any other specific concerns you have. We will send you a private message requesting additional account information to get an Expert assigned to your case.

Nov. 9th, 2023

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Jan Holt Tempe, AZ

My power bill is $21-23 a month!!! And I have not had a problem with my panels in the 7 years I have owned them.

1 year ago

Reply from Sunrun

Thank you for your review, Jan! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Aug. 16th, 2023

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Rick Martinez Houston, TX

Straight to the point and very patient and informative. Great guy to speak with. Answers all my questions

1 year ago

Reply from Sunrun

Rick, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Aug. 15th, 2023

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Marian S Prescott, AZ

Run Run! We live in the desert and when it's 120 degrees outside in the HOT summer, we are supposed to turn off our AC because it's the ONLY plan APS has with solar. If we did that, we'd die! Then on top of having a HIGH electric bill, we have a Sunrun bill for 20 years. Really!!

1 year ago

Reply from Sunrun

We're so sorry to hear this, Marian. We certainly don't want you to feel frustrated. We will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your case. Thanks!

Jul. 11th, 2023

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