Sunrun: Read 2,935 User Reviews From Real Homeowners

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Verified Customer

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Lawrence

So far they working good. It went quick and smooth.

2 years ago

Reply from Sunrun

Thank you for helping us to create a planet run by the sun, Lawrence!

May. 26th, 2022

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Colin Castro Valley, CA

Not able to expand or add more panels. Backup battery system not available.

4 years ago

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NATH Washington, DC

GGOD SERVICE and GOOD PRODUCT and SAVE MONEY

4 years ago

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Eldoubleul

The overall cost after Sunrun received the rebates applied

4 years ago

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Connie K Reynolds

my electric bill is way way to much and my solar is not paying for the power i bought to use

4 years ago

Reply from Sunrun

Solar is a seasonal product, and it is best to wait until your solar anniversary (one year after Permission to Operate was granted) to gain a complete understanding of your savings and how solar is working for you. Keep in mind, how much you save depends on many factors including how much electricity you use. If you use more after going solar than you did before, this may affect how much money you save.

Mar. 25th, 2020

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Verified Customer

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Patrice San Jose, CA

The installation process was intrusive and complicated.

4 years ago

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Pam Toms River, NJ

They are great as long as you don't have an issue or question.

5 years ago

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George San Luis, AZ

When I call, the customer service is always there.

5 years ago

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Rickie Beal

No call back after installed how it''s working

5 years ago

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Barbara Myers

I have found they cost more than others with homes the same size as mine.

5 years ago

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Keith Truehart

Easy system for payment and good service as needed

5 years ago

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mike

one time slow response to clear and reset inverter.

5 years ago

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Steve M

Hard to get customer support when problems arise

5 years ago

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Charles

I ask the question on how to get battery backup twice with no answer back

5 years ago

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BC

Installatin wason time and product works well.

5 years ago

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Tim Johnson

they help with trimming my trees, negitive is the lease

5 years ago

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Frank Port Deposit, MD

Not much interaction at this point. What I have seen so is what I except

5 years ago

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Verified Customer

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Tom Castaldo

On time install, quality product and reasonable pricing.

5 years ago

Reply from Sunrun

Hello Tom, we are ecstatic to hear that you're happy with your product and happy to see you are happy with your prices. Let's create a planet run by the sun!

May. 4th, 2019

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Verified Customer

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Richard Inman

Hard to get on phone. Was promised critter guards. No guards.

5 years ago

Reply from Sunrun

We want to make sure we are there when you need us. We are so sorry to hear that was not the case, feel free to private message us your contact information and we will have a representative reach out to you and address your critter guard concerns.

May. 4th, 2019

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Poor

I really don't find that it worked much after September/October

5 years ago

Reply from Sunrun

Hello, Keep in mind that the size of your utility bill is based on your usage. If your bill is higher than last year, you may be using more power than last year. Since your Sunrun rate is lower than that of your utility, that means you'd be paying even more for your current usage without solar. In other words, you're still saving. Remember that solar is seasonal. The panels will produce more during the sunnier months and less during the winter. Over the course of 12 months, you will still be saving.

May. 4th, 2019

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Verified Customer

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Kwayne Tucson, AZ

Good product, reasonable price. Fast & courteous responses.

5 years ago

Reply from Sunrun

We appreciate the shout-out for your sales rep and our team! We love hearing from our customers that are no stranger to solar.

Apr. 15th, 2019

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Rick Wallrath Waukesha, WI

Good technology. Installation was protracted.

5 years ago

Reply from Sunrun

Hello Rick W. Thank you for your feedback on our technology, we love to hear you are satisfied. We apologize if the install took longer than expected, but we are ecstatic you are helping us create a planet run by the sun!

Mar. 11th, 2019

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Verified Customer

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Anonymous Clovis, CA

good Customer Service and Quality product

5 years ago

Reply from Sunrun

Thank you for leaving this wonderful review, let's create a planet run by the sun!

Mar. 11th, 2019

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Verified Customer

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Home owner

Don't seem to be saving any money. I'm trying to give it some time.

5 years ago

Reply from Sunrun

Hello, Remember that solar is seasonal. The panels will produce more during the sunnier months and less during the winter. Over the course of 12 months, you will still be saving.

Feb. 21st, 2019

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Nicole Inman, SC

Not keeping their word on promises on the guarentee of their products solar production

5 years ago

Reply from Sunrun

Thank you for your communication, Nicole. We are disheartened to hear that this was your experience with Sunrun. We strive to keep our word and promises especially when it comes to maintaining our system. We understand the importance of a working system if you were like to address this in detail. Please private message us with your contact information. We will reach out to you.

Feb. 12th, 2019

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Verified Customer

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Jim Tucson, AZ

good to work with but want to see cost during winter.

6 years ago

Reply from Sunrun

Hello Jim, thank you for taking the time to leave this review. Remember that solar is seasonal. The panels will produce more during the sunnier months and less during the winter. Over the course of 12 months, you will still be saving. We are excited to have you and welcome you to the Sunrun family.

Sep. 18th, 2018

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Wei Yuan Kapolei, HI

Sometime they aren't very responsive in resolving trouble tickets.

6 years ago

Reply from Sunrun

Hello Wei Y. Thank you for your feedback. We are sorry if the service call took longer than you expected. The good news is you're protected by the performance guarantee policy since you're leasing the system.

Sep. 18th, 2018

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Verified Customer

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Anonymous Schnecksville, PA

Liked Mike F very much and his presentation

6 years ago

Reply from Sunrun

Thank you for your shout out to Mike F. We pride ourselves in having amazing sales reps that can guide our customers seamlessly through the process of going solar. Thank you for taking the time to leave this review, and helping us create a planet run by the sun.

Sep. 18th, 2018

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Verified Customer

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Carol Izral Las Vegas, NV

Problem with billing in the past, okay now

6 years ago

Reply from Sunrun

We are happy to hear the issue with your billing was resolved, it's important for us to make sure we resolve any issues you have. We appreciate you taking the time to leave a review and help us create a planet run by the sun.

Sep. 11th, 2018

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Verified Customer

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Anonymous Rock Hill, SC

Please upgrade your iOS app! Save id / allow me to stay logged on

6 years ago

Reply from Sunrun

Hello, thank you for your feedback. We appreciate this information and will be directing this to the appropriate department.

Sep. 4th, 2018

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Verified Customer

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Simon Qiang Yu La Palma, CA

I have been waiting for one year for the complete of installation. it was done, but I cannot use it at all.

6 years ago

Reply from Sunrun

Thank you for your feedback Simon Q. We appreciate your patience while we work towards a resolution. I see you called on August 27th, and we were expecting the battery to arrive so we can replace it. Feel free to private message me to provide you with more updates.

Sep. 6th, 2018

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Verified Customer

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Satisfied Customer Rancho Palos Verdes, CA

Overall a good company. Quality for service provided

6 years ago

Reply from Sunrun

Thanks for sharing! We love hearing stories like yours! After all, providing a one-of-a-kind customer experience that fits-in with your expectations is what we strive for. So thrilled you're a part of our grand mission in creating a planet run by the sun! Power Forward! #savewiththesun

May. 22nd, 2018

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Verified Customer

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Peter BP San Diego, CA

Flawless from sales, install and follow up

6 years ago

Reply from Sunrun

We love to hear this, Peter BP.! Thank you for taking the time to share! Our aim is to provide the best customer experience. That means, being your guide to everything solar when you first meet with us. Then, meeting all expectations while being organized, professional, and communicative. So lucky you're a member of our Sunrun family! Thanks for helping us create a planet run by the sun! Power Forward!

May. 22nd, 2018

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Verified Customer

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Will H

Incorrect installation followed by slow response in corrections

6 years ago

Reply from Sunrun

Hello Will H. We are thankful for your feedback. We apologize if the delay in response caused any issues or inconvenience, this is not the Sunrun norm. Thank you for taking the time to rate us, and we are happy to see you are a part of the Sunrun family! Power forward.

May. 15th, 2018

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Verified Customer

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Hawaii

Good company but the sub they used is disappointing

6 years ago

Reply from Sunrun

Thank you for your feedback. This is not the Sunrun norm, and we would love an opportunity to review what went wrong here so that we may provide the necessary feedback to our team.

May. 11th, 2018

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Verified Customer

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Peter Chavez

Sales person was awesome. Install and workmanship was fair.

6 years ago

Reply from Sunrun

Thank you so much for sharing your experience, Peter C. This is such a wonderful review. We are so grateful for our customers. We love to hear about the experience.

May. 10th, 2018

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Verified Customer

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Marcell

Good product and customer service good value for your money

6 years ago

Reply from Sunrun

Thank you for your review, Marcell. We appreciate you taking the time to share your great experience! We are customer obsessed which is why we want to make sure you as a customer feel valued!

May. 4th, 2018

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Verified Customer

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Josie

They did a very good job,but it Was slow

6 years ago

Reply from Sunrun

We love to hear this great feedback Josie! Thank you for taking the time to share!

Apr. 16th, 2018

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Verified Customer

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Ten-China hsiao

Good in general, few mistakes at beginning g

6 years ago

Reply from Sunrun

That's what we love to hear! Providing the best customer experience is key when our mission is to create a planet run by the sun. Thanks for sharing your story! We are thrilled to welcome you to the Sunrun Family!

Apr. 16th, 2018

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Verified Customer

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Sun Lover

After one year the monthly bill from Sun Run was increased

6 years ago

Reply from Sunrun

Thanks for the communication. As you stated, there was an increase, depending on what agreement you are on there can be a yearly escalator. This is brought up during the proposal and is on the first page of the agreement. Please reach out to us if you have any questions or would like a copy of the agreement.

Apr. 13th, 2018

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Mike Carnemolla

I feel i was mislead with pricing and the first 2 months ive had solar ive paid more money than i would without solar

6 years ago

Reply from Sunrun

Thank you for your communication, Mike C. We strive to deliver an individualized customer experience that exceeds your expectations! That's exactly why, we invest in the best talent, and actually employ our project management staff directly. Additionally, quality and reliability are major values we uphold, so exceeding your expectations is possible. To understand you believe otherwise is disheartening!

Apr. 13th, 2018

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Verified Customer

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Time will tell

Not seeing much change in electricity bill

6 years ago

Reply from Sunrun

We appreciate your feedback. If you would like Sunrun to run a savings analysis we can certainly do that as long as you have had the system over 1 year. This helps determine any change in usage and your cumulative savings.

Apr. 11th, 2018

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Denise Morel

The people that actually installed and did the service were great.

6 years ago

Reply from Sunrun

Thank you for the great feedback Denise, we are ecstatic to welcome you to the Sunrun family! Power forward!

Apr. 5th, 2018

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Theodoro Fleming The Bronx, NY

I signed up for free with them. They just had a really good work ethic and track record.

6 years ago

Reply from Sunrun

Hello Theodoro F! Our drive is to make solar hassle-free by being attentive and focusing on each individual customer's experience!

Apr. 5th, 2018

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Verified Customer

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Rohit Sharma San Anselmo, CA

Really good customer experience right from sales through installation.

9 months ago

Reply from Sunrun

We're thrilled you had a good experience, Rohit! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jan. 12th, 2024

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nick georgopoulos Lansing, IL

It's a great system. We have no issues at all. The system was installed two years ago.

1 year ago

Reply from Sunrun

Nick, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Sep. 22nd, 2023

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Heidi Chino Valley, AZ

I like knowing I'm using the sun's energy. The company has always been courteous and helpful.

1 year ago

Reply from Sunrun

This is awesome, Heidi! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Aug. 28th, 2023

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Alma Rosa Villagarcia Hollister, CA

The team helped me to all process Happy now me and family that we can saved money

1 year ago Edited September 7, 2023

Reply from Sunrun

Your review brightened our day, Alma! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Aug. 16th, 2023

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Donna Apple Valley, CA

We have had nothing but difficulty and very high electric bills for the last 2 years. There seems to be an ongoing problem that no one can seem to resolve and our bills for electric continue to climb.

1 year ago

Reply from Sunrun

Thank you for bringing this to our attention, Donna! Monthly savings will vary depending on your usage, but we would be more than happy to take a closer look at this for you to ensure that you are enjoying the full benefits of going solar. Be on the lookout for a private message from us, requesting additional account information so that we can get a Specialist personally assigned to your case.

Jul. 3rd, 2023

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Sam Samra Madera, CA

Hello I'm recommend don't buy sunrun solar very bad service my system already 5 month have problem still not repaired im call and customer care told me im still wait for part bad service no buy thank you

1 year ago

Reply from Sunrun

Thank you for bringing this to our attention, Sam. We are so sorry to hear that your system has been down for several months, and we want to do everything on our end to help resolve your concerns quickly. We've assigned an Expert who will review your account and reach out to you as soon as possible to assist you further. They do take a few business days to reach out to you, so please feel free to send us a private message if you have any questions in the meantime. Thanks!

May. 5th, 2023

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