Sunrun: Read 3,095 User Reviews From Real Homeowners

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Lauren Giangrasso Fort Mill, SC

If I could give zero stars I would . WORST customer service hands down. They never transferred a set of panels to the new home owner - we’ve been paying and it need to stop like yesterday. NO one calls you back. NO one answers their phone extension. NO one even emails you back. Awful - run from Sun Run.

1 year ago

Reply from Sunrun

Oh no, Lauren! We're so sorry to hear this and we definitely want the chance to turn your experience around. We will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your case.

Jun. 14th, 2023

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James McCormick

I found an Sunrun to be a very large corporate company with very little customer service, and no way to get any problems solved. I do not recommend !!!much higher prices than competing companies and far lower quality of services

1 year ago

Reply from Sunrun

Hello, James! We are so sorry to hear that you are having some problems with your system, and we would love the opportunity to speak with you further about your concerns. We will be sending you a private message requesting additional account information so we can personally connect you with an Expert that can help resolve your concerns. Thanks!

May. 30th, 2023

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Sandy Woodland, CA

Purchased a new house w Solar already installed 10 months later just now fixed. In the meen time large pge monthly costs and huge true up bill. I’ve never had Solar before. Check ur units they do not reach out if problems with system

1 year ago

Reply from Sunrun

We are so sorry to hear this, Sandy! My name is Aulana, and I am part of Sunrun's Social Media Team. We would love to review your system's performance and any other concerns you may have, so that we can help you enjoy the benefits of having solar. To best assist you, please send your address and an overview of your concerns to resolutions@sunrun.com, so that we can personally connect you with an Escalations Expert that can assist you. Thank you!

Apr. 10th, 2023

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Paula Littlefield

My system has been down for 8 months and it's only 4 years old. It hasn't been the first time it's been down either. We purchased our system. The service from the company isn't worth the 1 star. They have no clue what good service is. I plan on filing a complaint with the Attorney General.

1 year ago

Reply from Sunrun

Thank you for bringing this to our attention, Paula. We are so sorry to hear that your system has been down for eight months, and we would be more than happy to look into this further to see how we can help. We will be sending you a private message requesting additional account information so we can personally assign an Expert to your case. Thanks!

Mar. 28th, 2023

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Danquad Rancho Cucamonga, CA

RUN!!! RUN FAR AWAY FROM SUNRUN. We pay twice as much if not more with solar. Ever since the system went down, they took 4 months to fix it. Since the update, our solar bill skyrocketed. DO NOT GO WITH SUNRUN. YOU HAVE BEEN WARNED.

1 year ago

Reply from Sunrun

Thank you for bringing this to our attention, Danquad! We are so sorry to hear that your bill has significantly gone up since your system was fixed, and our team would be happy to look into this further to see what caused this increase. We will be sending you a private message requesting additional account information so we can assign an Expert to your case that can help. Thanks!

Feb. 22nd, 2023

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Mary Zobac Surprise, AZ

This company charges a lot more than they are worth. The salespeople didn't tell the truth about what you would get from the solar panels, and instead of saving money, it has cost me more.

1 year ago

Reply from Sunrun

Thank you for bringing this to our attention, Mary! My name is Aulana, and I am part of the Social Media Team here at Sunrun. Monthly savings will vary depending on your usage, but we would be more than happy to take a closer look at this for you, in order to ensure that you are enjoying the full benefits of going solar. To best assist you, please send your address and an overview of your concerns to resolutions@sunrun.com so that we can personally connect you with an Escalations Expert that can help you resolve your concerns. Thank you!

Feb. 14th, 2023

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Rich & Tracy Yurewicz Pembroke, MA

sunrun has poor customer service all calls go offshore to unknown locations they where in a hurry to install our system in Ma. but getting inspections and the system turned on has been a nightmare sales man wont return calls customer service is useless

1 year ago

Reply from Sunrun

Hello Rich & Tracy,
Thank you so much for your review and for reaching out to us. We're so sorry to hear that you have been experiencing issues with our services and our team would like to help. We will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your case. Thank you again!

Jan. 10th, 2023

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Mijael Valencia

Definitely not recommend! They say one thing the first week but then they come back after 3 months saying “Sorry but your system hasn’t been approved, you need sign more via docsign” No supervision and customer service at all. Costco must do something!

1 year ago

Reply from Sunrun

Thank you for bringing this to our attention, Mijael. We are sorry this was your experience; we would be frustrated too! We will be sending you a private message to obtain the information we need in order to assist you further. Thank you!

Jan. 3rd, 2023

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Lisa Zucker Denver, CO

Stephen Shenfield was very helpful. He spent lots of time to explain the different options of solar.

2 years ago

Reply from Sunrun

You've brightened our day, Lisa! Our goal is to make going solar easy and enjoyable, and we love getting feedback like yours. Welcome to the Sunrun family!

Dec. 19th, 2022

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Gail Smithey Fort Worth, TX

Took 7 +months to reach out because system was performing way below its norm. Then 4 more weeks to get service crew out now waiting over a week to see where we are on the warranty to make repairs. Poor customer service, not interested, under staffed.

2 years ago

Reply from Sunrun

Thank you for reaching out, Gail. We're so sorry to hear about the delay and issues you experienced. We'd like to help, so we've assigned an expert who will review and reach out to you to follow up. They'll be in touch as soon as they are able. Thank you!

Oct. 18th, 2022

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Henry Lebensbaum Andover, MA

they messed up my account so unknowingly and hearlessly, the deactivated half my system. Their customer service is brutal and they lied to me. One person does not know what the other is doing. So i lost the value of almost 1 month of electeric solar generation.

2 years ago

Reply from Sunrun

We're so sorry to hear this, . We certainly don't want you to feel frustrated. We will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your issue. Thanks!

Aug. 26th, 2022

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Marcio Alves Chelsea, MA

Marcio And Maritza By far the worst company I've ever done business with, they started the project in my house (Saugus MA) in 2019 and until today 08/09/2022 the project was not finished, they destroyed my entire backyard and I still had to pay to fix it.

2 years ago

Reply from Sunrun

Hello Marcio And Maritza, my name is Frances, and I am part of the Escalations & Prevention team at Sunrun. I'm following up with you regarding the review you provided, we definitely want to turn your experience around. In order to look into this further, can you please provide me with your service address? Thank You, Frances

Aug. 10th, 2022

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Samantha Emmett Sugar Grove, IL

Horrendous Experience! Over 3 Year's and still counting to finish Repairs to my home! Damage they created! No one answers emails or messages! I DO NOT RECCOMEND THIS COMPANY! I WILL CONTINUE TO WRITE REVIEWS UNTIL SOMEONE HEARS ME!

2 years ago

Reply from Sunrun

Thank you for bringing this to our attention, Samantha. We'd be happy to look into this for you and we will be sending you a private message requesting additional account information so that we can assign a Specialist to assist you directly.

Jul. 21st, 2022

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Gail Janzen Fresno, CA

Had a really weird and expensive problem and they really went out of their way to make us happy! Thank you!

2 years ago

Reply from Sunrun

Thanks for your review, Gail! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jun. 27th, 2022

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kin kwong Tampa, FL

It been great that all the people that I have used in sunrun been very knowledgeable and courteous!!!

2 years ago

Reply from Sunrun

Thanks for your review, Kin! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

May. 23rd, 2022

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Maribel Rosario Framingham, MA

Ron D was amazing with helping us get the solar panal very responsive and knowledgeable with the information.

2 years ago

Reply from Sunrun

Thanks for your review, Maribel! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Apr. 25th, 2022

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Rosa R Lathrop, CA

Please be careful this company has terrible customer service and they steal in the bill, they have robbed me for a year and I have spoken to get an answer and they only open one case after another and that's how they go, I'm disappointed, stressed and wanting to get out of that contract. They are good at tricking people.

2 years ago

Reply from Sunrun

Hello Rosa R. We are so saddened to see that his was not the best review or experience. We will private message you.

Apr. 5th, 2022

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Carlos Quinones Houston, TX

Since install eights months ago my inverter drops off line two or three times a week when the temperature goes above 70 degrees. Eight service calls later they refuse to replace the inverter stating it is very expensive. I would NOT recommend Sun Run.

2 years ago

Reply from Sunrun

We are so sorry to hear this, Carlos! We would love to review your system's performance and any other specific concerns you have. Please send us a private message with your service address, and we will have a representative reach out. Thank you!

Mar. 14th, 2022

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Darryl Alexander Colorado Springs, CO

We had our solar panels installed last October and our first payment was due this month. Our panels are still not turned on and after countless phone calls and e-mails we have received zero response back from Sunrun. We are extremely frustrated and this whole experience has left a very bad taste in our mouths.

2 years ago

Reply from Sunrun

Thanks for letting us know, Darryl. We're so sorry it's taking longer than what was discussed. Please send us a private message with your service address so that we can help speed things up. Thanks!

Feb. 28th, 2022

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Debbie Wilcox Pinellas Park, FL

Have been trying to get a hole fixed in the side of my house which they put in during an upgrade. Cannot get ANYONE to come out and fix it. Has been since August, and all I get is finger pointing and buck passing. One department to the other, no one knows what is going on in that company at all.

3 years ago

Reply from Sunrun

Thank you for bringing this to our attention, Debbie. We'd be happy to look into this for you. Please send us a private message with your service address. Thanks!

Nov. 17th, 2021

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Hones Tee Los Alamitos, CA

I personally would not recommend Sunrun. Poor communication weird contract transfer. Why would anyone want to lease something for 20 years to not own it at the end?? And than to still pay for an electric bill…am I missing something? This may be for all companies and if that’s the case I wouldn’t recommend anyone using solar.

3 years ago

Reply from Sunrun

Hello Hones Tee, We are sorry to hear about this negative experience and would like the opportunity to address any specific concerns you have regarding the account. Please send us a private message with your full address and primary name on the account so that we may review the situation.

Sep. 7th, 2021

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Bob Lamneck Kapolei, HI

Getting a response from management has been a challenge. I've had 3 LG battery fail with 17 months of receiving PTO. I've been trying to get management to contact me with no luck.

3 years ago

Reply from Sunrun

We are sorry to hear about this negative experience and would like the opportunity to address any specific concerns you have regarding the account. Please send us a private message with your address and primary on the account so that we may review the situation.

Jul. 27th, 2021

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Michael Drake Toms River, NJ

Wasted my time! Set an appointment up at my local Costco. Texted me with the local rep to confirm my appointment. Waited 3 hours the rep never showed. Texted back to the two representatives on the text chain .. no response. It has now been over 1 month and I never heard back from anyone.

3 years ago

Reply from Sunrun

Hello Michael, we would be more than happy to review this issue. Please private message us your contact information.

Jul. 14th, 2021

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Erlinda & Bob

Once installation was completed, and final inspection was completed, everything has been 100% as promised.

4 years ago

Reply from Sunrun

We are happy to see you are happy with us. Thank you for taking the time to leave us this wonderful review. Let's create a planet run by the sun.

Jun. 29th, 2021

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Upset Customer ,

A little over a year after the panels were installed, I started experiencing many problems! I have been paying nearly $300 power bill, monthly, to NV Energy, AND I am still paying on the loan for my panels!! It’s been a year, I am still paying $300 monthly to NV Energy along with my solar loan, and and they are now avoiding my phone calls!

4 years ago

Reply from Sunrun

We would like to apologize for your negative experience with Sunrun. We are saddened to hear that your experience has not been the greatest. We want to make sure we are fixing any service issues promptly. We’d like to learn more about your specific situation and make things right. If you wouldn’t mind direct messaging us your name and address that is under contract, it would be greatly appreciated.

Apr. 24th, 2020

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Rafaela Concord, CA

We cancel the contract the same day after reading it. They scam you not giving technical info. You can't run an entire house with 3823 kwh. They want to sell you the $.135/kwh, not true, amps? to cover your use. PGE will have to supply it as usual, Beware, I fill sorry for the people that doesn't know about solar system and how it works.

5 years ago

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Jose Las Vegas, NV

Very professional and efficient the installation was seamless y and quick I highly recommend sun run

5 years ago

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Julie Noble Joliet, IL

we were told there would be "no monthly cost" to lease the panels for 20 years, that all expenses would be paid to install, that it would all be free. Once they get you hooked, they run your credit. Why run credit if its "Free" ? this company is endorsed as a vendor thru ComEd, so no respect for them either.

5 years ago

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Michael D Northridge, CA

Made an appointment with them & they never showed. Called to tell them the consultant didn’t show & the lady customer service was like...oh well! I’ll inform the supervisor & never bothered to reschedule me. The consultant is Daniel W. He never showed & never called to cancel or reschedule. Very unprofessional.

5 years ago

Reply from Sunrun

We are so sorry to see that we never showed up to the appointment Michael, this is not the way we do business. If you would still like a quote please private message us your contact information we will have a Sales Representative reach out to you as soon as possible.

Apr. 23rd, 2019

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Gene Brown Dunedin, FL

My sales rep was amazing. He helped me every step along the way and explained everything in great detail.

5 years ago

Reply from Sunrun

Hello Gene! We are delighted to hear that your sales representative was great and walked you through the process every step of the way. We want the transition to go solar seamless. Let's create a planet run by the sun.

Apr. 23rd, 2019

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Don Dol

Gai is a good salesperson. She was fastest to provide a proposal and explained details well. Very personable.

5 years ago

Reply from Sunrun

Thank you, Don. We appreciate the shout-out for your sales rep and our team! We love hearing from our customers that are no stranger to solar. Congrats on going solar with us.

Apr. 18th, 2019

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Carl Chien Las Vegas, NV

I scheduled an appointment for consultation, but the representative texted me 15 minutes after the appointment time and said he won't be able to come; how respectful he is! Guess he is making too much money, and just gave up a 100% sure contract right here!

5 years ago

Reply from Sunrun

Hello Carl C. We apologize you were not reached out too, this is not the Sunrun norm. Please feel free to private message your contact information. We want to take the opportunity to turn this experience around. If you would like for another one of our reps to reach out to you please private message us your contact information.

Dec. 31st, 2018

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Maria Visalia, CA

The name says it all run! Run away fast Sunrun is a horrible company and their customer support is horrible. Good luck trying to get panels fixed. Our panels did not work since the day we installed them. So disappointed with Costco for selling us on Sunrun. Should of read the reviews online. If I could I would give it zero stars!

6 years ago

Reply from Sunrun

Hello Maria, thank you for your communication. We are disheartened to hear you are having service issues. We work to make sure our customers are taken care of. We want to take the chance to turn this experience around and review the concerns with you. Feel free to reach out with your contact information. We will have a Specialist reach out to you.

Dec. 13th, 2018

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Keith Frost Belcamp, MD

great installation buy team foxtrot.all was done in 1 day and everything was cleaned up before they left.

6 years ago

Reply from Sunrun

Thank you so much Keith F. For taking the time to leave a review about your wonderful experience. We love to hear these fantastic stories! Let's create a planet run by the sun.

Nov. 8th, 2018

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JessB Mission Viejo, CA

Our solar panels work great, as far as we know. The customer service for this company is a zero, that's why they get 2 stars. I would not recommend them because if you have issues, I doubt they'll fix it.

6 years ago

Reply from Sunrun

Hello Jessica B. Thank you for reaching out with your concerns. We understand you are looking to speak with someone in regards to the removal and reinstall quote you were sent. We have reached out to your case manager. Thank you for your communication.

Oct. 24th, 2018

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Mark Buckeye, AZ

We pay $166 a month for panels. We keep our thermostat, in brand new house at 79! We still paid $300 to power company in july! Wont help with all the roosting birds under and around panels.

6 years ago

Reply from Sunrun

Hello Mark, thank you for your communication. Keep in mind that the size of your utility bill is based on your usage. If your bill is higher than last year, you may be using more power than last year. Since your Sunrun rate is lower than that of your utility, that means you'd be paying even more for your current usage without solar. In other words, you're still saving. Remember that solar is seasonal. The panels will produce more during the sunnier months and less during the winter. Over the course of 12 months, you will still be saving. While Sunun takes care of system insurance, maintenance and production, Sunrun’s warranty does not cover wildlife issues. If you’re interested, we can recommend a local partner of ours in your area who offers a service to install a critter guard around the perimeter of the array to prevent animals from getting under the panels.

Sep. 11th, 2018

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Michele Visalia, CA

We’ve had our solar panels about a month now, and after the first week, it broke down. So we’re still waiting for it to be repaired. So most likely I’ll be paying my full electric bill, along with my full lease payment. I do give the sales guy, Michael 5 Stars

6 years ago

Reply from Sunrun

Thanks for your contact! Our aim is to provide a customer experience that meets your expectations! This begins with our unwavering dedication to make sure your system is working properly. We've sent your feedback to our Field Service team. Please be aware someone will be contacting you.

Sep. 10th, 2018

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Gary Jacobson Lake Shasta, CA

I wanted a PPA. Person gave me a quote on a purchase of a solar system. Told him again I wanted to lease. He said he would “call in some favors” that’s when I left the conversation.

6 years ago

Reply from Sunrun

Hello Gary J. Thank you for your feedback. We would like to share your feedback with our sales leadership team. Can you please provide us your contact information via private message? Thank you. We apologize for any miscommunication. For more information on leasing a system please visit , you can see what plans and services Sunrun offers.

Aug. 13th, 2018

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John Heyd Byron, CA

Not the cheapest bid. Was unhappy with warranty available, only 15 years vrs 25 offered by other companies. Salesman was not willing to negotiate price offered by competitors.

6 years ago

Reply from Sunrun

Hello,

Solar costs have declined significantly, and are at their lowest point in over 30 years. Solar is now more affordable than ever and advances in technology have improved system quality and design.

On average the total cost of solar installation can be between $15,000 to $29,000 for average sized systems sized between 4kW and 8kW.2 Sunrun solar lets you get started for as little as $0 down and helps you lower your electric bill.

If you want to own your system, we do that too.

Aug. 8th, 2018

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David Gilcrease Arlington, TX

Terrible follow up. Salesperson less than excited. Terrible. He took pictures and said the design team would follow up within 24 hours nothing. 4 days later! He has not even called me back to check. Terrible needs some customer service training and sales training badly. So dissapointed.

6 years ago

Reply from Sunrun

Thank you for your feedback, David. We understand that first impressions are everything, and to hear this was not the case is upsetting. Our aim is to provide great sales experience that meets your needs. We apologize for any inconveniences, your information has been directed to the proper department. Thank you for taking the time to share your experience.

Jul. 26th, 2018

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Tony K Yang Irvine, CA

Worst customer service!!! I bought this system over 6 months ago and it has failed Irvine city inspection three (3) times. I am making monthly payments on a system that doesn't work. Great sales but fail on delivery. I email Sunrun and they keep giving me the run around. DO NOT BUY...frustrated.

6 years ago

Reply from Sunrun

Thank you for your communication Tony. We apologize for the delay, we see our managers are working to get this resolved. We offered you an appeasement in the amount of $408 due to the delays. If you have any questions please feel free to reach out.

Jun. 27th, 2018

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Trung Vo Katy, TX

I had a 3pm appointment on Sunday for a consultation to get solar panel installed at my house. I had to leave an event to make my appointment at my house, but consultant never showed up. No call or email to let me know he was not going to make it. Wasted my time!!! Very disappointed!!!!

6 years ago

Reply from Sunrun

Hello, Trung v. Thank you for your communication. We strive to always provide outstanding service. We are not pleased to hear that this was not your experience and we will reach out to our leadership team and provide feedback. Please private message me your contact information, a Specialist will contact you. Thank you for creating a planet run by the sun.

Jun. 18th, 2018

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Ron Edwards Lyman, SC

We are very dissatisfied with the results of adding SunRun solar. Paying SunRun and Duke Power has saved us no money at all. Filed a complaint with SC Consumer Affairs and got nowhere....SunRun and Duke Power are making money with panels on my roof......very, very dissatisfied customers.....

6 years ago

Reply from Sunrun

Thank you for your communication. We strive to always provide outstanding service. In keeping with this, operating with the highest level of integrity happens without question! That's why we immediately shared your experience with our leadership team. We also want to complete a thorough investigation for you. Please private message me your contact information and we can have a rep reach out!

Jun. 5th, 2018

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Rafael Rodriguez Litchfield Park, AZ

I have submitted a support request, for the addition of a wifi tracker to my inverter and they never responded, also the system wasn't working for a week and they don't know why or how it happened and they have an answer for that.

6 years ago

Reply from Sunrun

Thank you for your feedback. Our aim is to provide a customer experience that meets your expectations! We would be happy to further investigate this matter. Please private message me your contact information and we can work towards a resolution.

Feb. 13th, 2018

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Ronald Holton Lakewood, CA

They will do and tell you anything to get you to purchase the product. My panels are not producing what is expected sunrun does not monitor your system if you purchase yourself. You do not get a 30% rebate it’s a credit there is a big difference. Would not recommend to anyone.

6 years ago

Reply from Sunrun

Hello Ronald H. thanks for your feedback. We aim to provide the best customer experience. While we're happy you received our top-notch support in the beginning, based on your recent feedback, it sounds like we dropped the ball somewhere. We'd like to take this chance to turn things around! Please private message us your contact information, we will have a Specialist reach out to you!

Feb. 8th, 2018

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RN Los Angeles, CA

Salesperson was trying too hard to get my business by calling me everyday. I don't need that when I'm evaluating different companies. Also the product wasn't the best.

6 years ago

Reply from Sunrun

Hello RN. Thank you for your communication. We strive to always provide outstanding service. We do apologize your experience was anything other than that. In keeping with this and the highest level of integrity we immediately shared your experience to our sales leadership team as feedback. If you have any questions please private message me your contact information.

Feb. 6th, 2018

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Lupe Borden Victorville, CA

I have had solar panels for 3 years now havent changed my usage but i pay way more now than i did before i fot panels. I called to ask why i wasnt generating enough power was told they woul send a tech to check it but onw never came out so for the 3rd year in a row i owe 3000 to sce for my yearly services. Dont do it!!!

6 years ago

Reply from Sunrun

Hello Lupe B., thank you for providing feedback and giving us a chance to fix this. This is frustrating, and not the standard Sunrun customer experience. While your performance guarantee helped in this situation, we would like you to be happy with your solar. We can make sure solar is helping you by creating a customized savings analysis for you. Please feel free to private message me your detailed information.

Jan. 26th, 2018

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chan Casa Grande, AZ'

Never heard from them they provided no information no explanation no costs or product specifications

7 years ago

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Solar Customer Phoenix, AZ

You have to pay everything upfront. Once they had my payment the installation was incorrect. The system did not pass inspection after installation. Some of the problems were not resolved. I have also had three electrical problems in my house since the installation.

7 years ago

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Sandytoes Hanalei, HI

I have had a Sunrun installation on my home in Hawaii for over a decade. I can highly recommend them.

7 years ago

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