Sunrun Reviews
9.9
Overall Score
Review Source
Beverly Phillips
we just received an SCE electric bill for $4231. Apparently our system isn’t working. We initially installed 42 panels to make sure we had plenty of energy.
I’m still attempting to get that technician to the house to find out what the problem could be. Sunrun is understaffed and it takes a long time to even get through to talk to anybody. We are not happy, but hope this can be resolved soon..
1 year ago
Reply from Sunrun
Hello Beverly,
My name is Kristyn, and I am part of the Social Media team here at Sunrun. I'm following up with you regarding the review you provided, we definitely want to turn your experience around. In order to look into this further, can you please provide me with your service address?
Thank You,
Kristyn
My name is Kristyn, and I am part of the Social Media team here at Sunrun. I'm following up with you regarding the review you provided, we definitely want to turn your experience around. In order to look into this further, can you please provide me with your service address?
Thank You,
Kristyn
Jul. 11th, 2024
Review Source
Lupe galvez
Dont get it, waste of money and time. I started the process in early September and they were not activated until june, and in june they started “working” but somehow SCE is not connected with them and i am paying for solar and for electricity and they tell me i have to wait? I cant speak to a supervisor because they are “unavailable” so i at a loss as to what to do. Please dont use sunrun i am
Paying 300 more than i did with out solar, make that make sense
1 year ago
Reply from Sunrun
Thank you for reaching out to us, Lupe. Your monthly savings may fluctuate based on your usage patterns. Rest assured, our team is dedicated to assisting you and are here to ensure you are optimizing your savings potential. We will be sending you a private message requesting additional account information so we can help address your concerns. Thanks!
Jul. 13th, 2024
Tracy Crichlow
Sunrun is very eager to get your business, but after the installation starts the customer service stops!
I have been trying to contact the District Manager in my area James M for 6 weeks without a single call back. I HAVE NEVER SPOKEN TO THE MAN. My system has been installed for 3 months now and we can not pass city inspection. We were told James M would contact us and set up an appointment to have an engineer come out but we have heard nothing to date. This is VERY Frustrating that I can’t even get a call back.
SUNRUN has terrible customer service after they get your business.
1 year ago
Reply from Sunrun
Thank you for bringing this to our attention, Tracy. We understand your frustration with the delay in activating your system, and for that we apologize sincerely. To address this our team will be sending a private message seeking additional information so that we can assign an Expert to thoroughly assess your account and provide you with an update. Our commitment is to resolve your concerns as quickly and effectively as possible. Thank you for your patience and understanding. If you have any questions or concerns in the meantime, please feel free to send us a private message. Thanks!
Jul. 13th, 2024
Verified Customer
Review Source
Mike Welch
The overall process was seamless. We are currently under our 2nd lease with Sunrun, and wouldn't hesitate to use them again
1 year ago
Reply from Sunrun
This is awesome, Mike! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!
Jul. 9th, 2024
Verified Customer
Review Source
Hilda Vivar
Great costumer service they answer all my questions they were patient. The solars work great!! Would recommend them to my friends.
1 year ago
Reply from Sunrun
We're thrilled you had a good experience, Hilda! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Jun. 14th, 2024
Verified Customer
Review Source
Dennis Shoji
Seamless transaction. Start to install went so very fast. City inspection was yesterday so start up should be soon.
1 year ago
Reply from Sunrun
Dennis, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience with the services we provide. Thank you for helping us create a planet run by the sun!
Jun. 12th, 2024
Todd Rogers
The whole process went through fairly quickly than I expected to go. Everything went smoothly and very friendly people.
1 year ago
Reply from Sunrun
Thank you for sharing your experience, Todd! We're thrilled to hear that you had a seamless installation process and that you're satisfied with our service. If you ever need anything in the future, please don't hesitate to reach out. Thanks!
Jun. 8th, 2024
Richard Castillejos
From start to finish the project went smoothly and we really appreciate Marc and Alex‘s attention to detail and walking us through step-by-step.
1 year ago
Reply from Sunrun
Richard, we truly appreciate you taking the time to share your positive experience with others. We are delighted to hear that Marc and Alex were there to help you every step of the way and were able to explain everything in detail. Thank you for helping us create a planet run by the sun. Thanks!
Jun. 8th, 2024
Modesto Peralta
Quality of work- excellent. The people who put the solar panels on our roof are on time and kept their work waste collected at the end of their day.
1 year ago
Reply from Sunrun
We're thrilled you had a good experience, Modesto! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
May. 30th, 2024
Verified Customer
Review Source
VPEP
The whole team has been great! Efficient, helpful, always on top of things. I confidently recommend their services to all my friends and family!
1 year ago
Reply from Sunrun
VPEP, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!
May. 7th, 2024
Verified Customer
Review Source
Frank McCann
Excellent service and communication led to a very quick professional install at a very competitive price. Highly recommended for your solar needs !!
1 year ago
Reply from Sunrun
We're thrilled you had a good experience, Frank! We appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
May. 1st, 2024
Verified Customer
Review Source
Glenn Bach
System works great. Can’t see the solar panels from the street. Even after a year, I can’t believe how small if any my electrical bill is.
1 year ago
Reply from Sunrun
Thanks for your review, Glenn! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
May. 1st, 2024
Verified Customer
Review Source
Milt baldwin
Everyone we worked with went above and beyond. All was as we were told and completed weeks ahead of projected schedule.
1 year ago
Reply from Sunrun
We're thrilled you had a good experience, Milt! Thanks for taking the time to share your feedback. Welcome to the Sunrun family!
May. 1st, 2024
Verified Customer
Review Source
Aaron zhou
Overall it’s pretty good! However, I did have to reach out for customer support couple times to resolve an issue related to the battery that I have, took about 2 months
1 year ago
Reply from Sunrun
Hi Aaron. Thank you for letting us know! We're sorry it took longer than expected to get you assistance. If you need any additional help we'd be happy to assist at resolutions@sunrun.com
Apr. 30th, 2024
Review Source
Michelle Gazarik
Their team of sales, technical estimators, electrical subcontractors and service technicians work well together and are highly skilled.
1 year ago
Reply from Sunrun
This is awesome, Michelle! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!
Apr. 30th, 2024
Verified Customer
Review Source
Tony Coby
So far I am satisfied with my SunRun solar system. I have not had any problems or issues.thanks to the backup battery i was not affected by two power outages in my area.
1 year ago
Reply from Sunrun
We're thrilled you had a good experience, Tony! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Apr. 27th, 2024
Verified Customer
Review Source
Veronica Arellano
Sunrun has always been prompt to answer my questions and or concerns. The team is friendly and professional I highly recommend them
1 year ago
Reply from Sunrun
Veronica, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!
Apr. 24th, 2024
Verified Customer
Review Source
Tom Pearce
Good quote. Everything they said they would do they did. On schedule. Good workmanship. Great service from start to finish.
1 year ago
Reply from Sunrun
This is awesome,Tom! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!
Apr. 23rd, 2024
Verified Customer
Review Source
Mary Terese
I have had Sunrun solar for over 4 years and I can't imagine being without it. Great company, good attitudes and terrific system.
1 year ago
Reply from Sunrun
Mary, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience with the services we provide. Thank you for helping us create a planet run by the sun!
Apr. 20th, 2024
Trini
I've had these panels on my roof for like 6 yrs now, and started having roof leaks. when i called Sunrun they never sent anyone out to look at the roof. But wanted to push that my roof warranty had expired 6 months earlier. And are not accommodating with assistance on replacing my roof. Now i have to get a brand new roof and I'm being told i have to pay for the panels to come off my roof.
1 year ago
Reply from Sunrun
Hello, Trini! We appreciate you letting us know about the roof leak, and we are genuinely sorry for the inconvenience it has caused you. Our team is here to assist you promptly. In order for us to look into this further for you, we will be sending you a private message requesting additional account information. Once we verify your account we will assign an Escalation Expert to help you further. Thanks!
Apr. 3rd, 2024
David Russell
Sunrun removed the meter from our home in June of 2022. Permanently disabling the system which WAS providing power. It is now March 20, 2024, and the panels have been removed. Sunrun has been billing us the whole time. We are due reimbursement for the power we had to buy over the last 2 years. Nothing but a runaround from Sunrun. They have lied about the progress on a replacement system to the Attorney General of CA, whom we contacted, We are considering suing Sunrun, and probably will do so.
1 year ago
Reply from Sunrun
Hello David, thank you for reaching out and letting us know. Our team would be more than happy to look into possible reimbursement for the time your system was down. In order for us to best assist you, we will be sending you a private message requesting additional account information. Once we verify your account we will assign an Escalation Expert to help you further. Thanks!
Mar. 22nd, 2024
MICHAEL LUONG
I should have done more research before I signed contract with Sunrun company. Before the installation they promised you everything, after everything is finalized and it's ready to operate, they will ignore you. I have called, text and emails to them and several different people from Sunrun and non of them replied. Avoid this company and do research before you even thinking of calling them.
1 year ago
Reply from Sunrun
Hello Michael,
My name is Aulana, and I am part of the Social Media team here at Sunrun. I'm following up with you regarding the review you provided, we definitely want to turn your experience around. In order to look into this further, can you please provide me with your service address?
Thank You,
Aulana
My name is Aulana, and I am part of the Social Media team here at Sunrun. I'm following up with you regarding the review you provided, we definitely want to turn your experience around. In order to look into this further, can you please provide me with your service address?
Thank You,
Aulana
Mar. 15th, 2024
Review Source
AMZ Denver, CO
Great at keeping me up to date on the installation process. Took longer than expected but not excessively so. Sunrun has been very responsive to my inquiries when needed.
1 year ago
Reply from Sunrun
Thank you for your review, AMZ! We're so happy to hear that you had a good experience with us and welcome to Sunrun family!
Feb. 28th, 2024
Santhosh Balli
Poor service
No concern for customer
Technically inefficient systems
Mis-use of personal banking information on file. Charges credit card for high $$ without notice that customer has no clue about
Takes months to revert back on a case.
They just keep transferring calls from one team to other. Customer reps have no knowledge
Concerned to mint money
1 year ago
Reply from Sunrun
Hello, Santhosh, thank you for taking the time to reach out to us. We are so sorry to hear that you are not satisfied with the services provided, and for that, we sincerely apologize. We've located your account and have assigned an Escalation Expert who will review your account and reach out to you as soon as possible to assist you further. If you have any questions in the meantime, please feel free to email us at resolutions@sunrun.com. Thanks!
Feb. 16th, 2024
Mike Campbell Milton, VT
If I had it to do all over again I would in a heart beat! Very professional, friendly, and competent staff from top to bottom.
2 years ago
Reply from Sunrun
We're thrilled you had a good experience, Mike! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Jan. 30th, 2024
Alice Perlman Sebastopol, CA
I had a $40k system installed in 2021 and all went well until July 2023 when the system failed. I was not informed of this until I got the trueup from PGE with my bill of $3000.00,
I finally called them to learn that the system failed in July. My app only told me that it had an error in loading. Why didn't anyone call me, text me, come out and fix the problem. I called in December and they had no appointments until Jan 8, 2024. This is terrible service, terrible app, and if I could return the whole system I would do that.
Alice p
2 years ago
Reply from Sunrun
Hi Alice, thank you for bringing this to our attention. We appreciate you taking the time to reach out to us. Typically monthly savings will vary depending on your usage patterns. No need to worry, our team is here to help you maximize on those savings. We've assigned an Escalation Expert who will review your account and reach out to you as soon as possible to assist you further. They can take a few business days to review your account, so please don't hesitate to send us a private message if you have any questions in the meantime. We look forward to turning this situation around, thanks!
Jan. 10th, 2024
Karen M Woonsocket, RI
Solar is the best you can do for your electricity.
We chose Sunrun they are the best for getting the job done quickly and professionally
2 years ago
Reply from Sunrun
We're thrilled you had a good experience, Karen! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Dec. 30th, 2023
Verified Customer
Review Source
Kathryn Stringer Solvang, CA
I really appreciated all the customer care I was given by Scott. He answered all my questions promptly with up to date information.
2 years ago
Reply from Sunrun
Kathryn, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!
Dec. 19th, 2023
Verified Customer
Review Source
Emily Markwood Wood Dale, IL
All the staff are very personable and helpful throughout the process. I’ve been really happy with my entire experience.
2 years ago
Reply from Sunrun
Your review brightened our day,Emily! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!
Dec. 18th, 2023
Isaac Koenig Morristown, NJ
The worst solar company ever!!!! They installed the panels and after 2 years, the water started pouring into my home. My roofer checked and the did not properly install the panels and damaged my roof that I had to replace the whole thing for $30k!!! Their response was "We never promised to fix your roof so we are not paying for it"!!!!! DO NOT INSTALL SOLAR PANELS WITH THIS COMPANY!!!! THEY DO NOT STAND BY THEIR PRODUCT!!
2 years ago
Reply from Sunrun
Thanks for reaching out to us, Isaac! We're so sorry to hear about the roof damage. We would love to discuss this further and will send you a private message requesting additional account information to get an Expert assigned to your case.
Oct. 12th, 2023
Ramkumar Nachimuthu CA
WOST Company and NOT RECOMMENDED for SOLAR panels. They started this project on Feb 2023 and still didn't get permission from city. Meanwhile sunrun installed solar panels. I talked to city and city saying sunrun is not responding their queries. so i asked sunrun to terminate my project because of excess delay but they are saying i am liable for the installation. sunrun installed solar panels without getting approvals from city and cheating customers and still they are net able to get permits. so this is not worth for single star also. DO NOT go with SUNRUN.
2 years ago
Reply from Sunrun
Ramkumar, your willingness to provide your service address is greatly appreciated. We want to express our sincerest apologies for the extended time it’s taking to activate your system. Rest assured, we’re committed to helping you resolve this matter promptly. An Escalation Expert has been designated to review your account thoroughly and will reach out to you as soon as possible. Your concerns are our priority, and we're dedicated to finding a resolution. Thank you for your understanding and patience during this process.
Sep. 15th, 2023
Review Source
Siham Polus El Cajon, CA
The installation and customer service are extremely poor. The installation crew was a complete nightmare as they screwed it up, my roofing is leaking by them and I called them to come remove it I’ll fix the roof my self even tho they’re liable for it they send a guy got on the roof didn’t even bother to go inside the attic and then they said ohh it’s not our fault to cover their end , total scam I demand my free temporary removal so I can fix the roof instead they want to charge me 170 for a panel
2 years ago
Reply from Sunrun
Hello Siham, we are so sorry to hear this, and we would love the opportunity to improve your experience with us. We will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your case.
Sep. 5th, 2023
James Murphy
We were used. The walk around with the original site surveyor had us in agreement where everything would go. Without consultation, the installer team put the panel and battery on the back of the house next to the sliding back door.
On a side note, the trained gorillas putting up the panels, trampled my flowers. Not just one or two. The majority of my 'super Bloom's is now either dead or have been almost saved so they can go to seed.
2 years ago
Reply from Sunrun
Oh no, James! We're so sorry to hear this and we definitely want the chance to turn your experience around. We will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your case.
Aug. 7th, 2023
Scott Lemay Dunlap, IL
I arranged for a Sunrun representative to come to my home and quote me on a residential solar system. The representative was arrogant and not knowledgable. His approach was to talk a lot of non-sense and try to convince me to overpay. A solar system installed cost should be around $3.20 per Watt. Sunrun wasn't close, and worse they planned to keep the Illinois Shine incentive for themselves! Don't overpay for solar, and don't waste your time with Sunrun.
2 years ago
Reply from Sunrun
Thank you for bringing this to our attention, Scott. We are so sorry to hear about your experience. This does not represent the values of Sunrun, and we can assure you that we do not condone this type of behavior. We would love the opportunity to make things right and speak to you further on this matter. In order to best assist you, please send us your address and the details of your interaction to resolutions@sunrun.com, so that we can take steps to get this escalated immediately. Thank you!
Jul. 3rd, 2023
William Farrell Trenton, NJ
I contracted with Sunrun a year ago to install solar panels
They changed the install plan during installation without consulting me
It was a lazy change and with crooked wiring running across my roof. They have refused to fix and now I am going to have everything removed and another new roof installed.
Instead of increasing the value of my house it has decreased it significantly
The only professional thing about this company is the runaround I get.
I am unable to pay as this is a complete mess
William Farrell
2 years ago
Reply from Sunrun
Thank you for bringing this to our attention, William. We'd be happy to look into this for you and we will be sending you a private message requesting additional account information so that we can assign a Specialist to assist you directly.
Jun. 6th, 2023
Wes Chandler Ladera Ranch, CA
My system has been underperforming my contract guarantee for over a year. My customer service rep has changed numerous times and my current one assigned doesn't respond to emails. All I've been told is that they are waiting on parts, for a year now, and they will review my account once its fixed. Again, more than a year now. Terrible customer service. Just terrible.
2 years ago
Reply from Sunrun
Thank you for bringing this to our attention, Wes. My name is Aulana. As part of Sunrun's Social Media Team, I can assure you that we would be happy to look into this for you in order to get it resolved. In order to best assist you, please send your address and an overview of your concerns to resolutions@sunrun.com, so that we can personally connect you with an Escalations Expert that can help escalate your case and resolve your concerns. Thank you and we truly want to provide you with a better customer experience!
May. 17th, 2023
Etta Mohn Payson, AZ
This company is a ripoff. They raised the bill 5 times in 4 years with out warning. They make excuses and blame the customer for everything. They refused to refund the months they charged us because it was our fault the buyer took so long to complete the transfer. They refuse to let you speak to a manager so don’t waste your breath. They ut you on long holds and don’t give you any information. Save your money and run from Sunrun.
2 years ago
Reply from Sunrun
Thank you for reaching out to us, Etta. Let me start by saying we are so sorry to hear that you are having issues with getting a refund for the months the transfer was being complete. Our team would be more than happy to look into this further for you to see how we can help you. We will be sending you a private message requesting additional account information so we can personally connect you with an Expert that can help. Thanks!
May. 3rd, 2023
Ken McAleer Olivehurst, CA
With out a doubt the worst company to deal with. They are inept in every sense of the word. They took months to try and fix an inverter problem on my system, resulting in thousands of dollars in true up fees. After 10 months it is still not fixed, and yes still paying high NEM charges through PGE. Numerous calls to their so called customer care results in no action. If you buy anything from these people, you need to have your head examined.
2 years ago
Reply from Sunrun
Thank you for bringing this to our attention, Ken. Let me start by saying we are so sorry to hear that you are still having issues with your system, and we would be more than happy to look into this further. We will be sending you a private message requesting additional account information so we can help. Thanks!
Apr. 4th, 2023
Shawn Martin Stockton, CA
Sunrun is a joke they lie to sell there stuff they told me my solar bill will be 181.00 for 18 months then it will go up to 240.00 but I will get 11,380 back on taxes I can turn it over to them and my bill will stay at 181.00 but the trouble is you don't get the money so your solar goes up I talk to a manager he said we don't say that but I talk to others people the sales man sold to they told me he told them the same thing don't buy Sunrun they will get you
2 years ago
Reply from Sunrun
Thank you for bringing this to our attention, Shawn. We are sorry this was your experience; we would be frustrated too! We'd be happy to look into this and help resolve your concerns. To best assist you, please send us your address and the details of your interaction to resolutions@sunrun.com
Feb. 15th, 2023
v s777
Non-exosting customer service. We decided to go with Sunrun to install the panels on our roof and what a mistake it was in retrospect. Initially everything went smooth until they installed incorrect panels and now trying to rework the contracts and what not.
My panels were installed on 09/07/22 and the system didn't pass several inspections. After 3 months every issue was finally addressed but then they just disappeared and I haven't heard from them since.
3 years ago
Reply from Sunrun
Hello! My name is Frances, and I am with the Social Media Team here at Sunrun. We're so sorry to hear about your frustration, and we want to do everything we can to resolve it quickly for you. Your feedback helps us continue to improve your solar experience. We'll be sending you a private message to gather more information so we can assist you further. Thank you!
Feb. 8th, 2023
Cute Pinky Fremont, CA
Worst solar system. I recently got sunrun installed in my house. Sunrun folks have punctured bunch of holes on my roof where there are no solar panels installed. Sunrun guys said this for the support of their solar system. Water is leaking from those punctured holes causing damage to my house. I have made my complaint it's been 2 days no body from sunrun had responded me back regarding roof repair.
Also, there is no cost saving after installation of sunrun solar system. I pay pg&e $453 and sunrun $134. Previously we were just paying pg&e . Now sunrun solar system is just an add on burden.
3 years ago
Reply from Sunrun
Hello Cute Pinky! My name is Frances, and I am with the Social Media Team here at Sunrun. We're so sorry to hear about your frustration with install and savings. We want to do everything we can to resolve it quickly for you. Your feedback helps us continue to improve your solar experience. We'll be sending you a private message to gather more information so we can assist you further. Thank you!
Feb. 8th, 2023
shawn foster
RUN AWAY! They will not honor there roof agreement. We have clear evidence where anchors missed the joist and created leaks, they closed it and stated it was due to squirrels and not the 5 areas where the anchors missed the joist and it just happens to be where the water is getting in. I wish I could just rip them off and throw them on my lawn. DO NOT DO IT!!
3 years ago
Reply from Sunrun
Thank you for bringing this to our attention, Shawn. We are so sorry to hear that there are leaks due do anchors missing, and we'd be more than happy to look into this further to see how we can help you. We will be sending you a private message requesting additional account information so we can assign an Expert who can help you. Thanks!
Feb. 2nd, 2023
Review Source
Manases Estrada Hayward, CA
It has been more than a year and a half since they began the installation, the city permit has already expired and they have not come to finish the installation of the solar panels, I have communicated with them and they are always promises that they will finish their project and they never come, honestly I am very disappointed in their service I DO NOT RECOMMEND IT
3 years ago
Reply from Sunrun
Thank you for bringing this to our attention, Manases. We are so sorry to hear that it's taking longer than expected to finish the installation, and we'd be happy to check the status of your project on our end. We will be sending you a private message requesting additional account information so we can help you further. Thanks!
Dec. 29th, 2022
Andrea Pachon Hemet, CA
I was sold my solar system by a sales rep going door to door. I knew I needed a new roof in the next year or so and he said the company would remove and reinstall the panels at no charge when I needed the new roof well two years later here I am needing my roof redone and I feel completely taken advantage of by this company and their sales team because now they are telling me I need to pay $2500 for the service. They lied to my face just to make the sale. This is sad and disrespectful and they are a very untrustworthy company. Stay far away. I would never recommend this company.
3 years ago
Reply from Sunrun
Hello Andrea! My name is Frances, and I am with the Social Media Team here at Sunrun. We're so sorry to hear about your frustration, and we want to do everything we can to resolve it quickly for you. Your feedback helps us continue to improve your solar experience. We'll be sending you a private message to gather more information so we can assist you further. Thank you!
Dec. 12th, 2022
Bagshaw Victorville, CA
SUNRUN will not correct the amount of my solor monthly payment of which they adjusted because they could not place panels on my roof the way the original contact lay it out. When I received the new contract the monthly amount was changed and stated that the old contract was voided out. And a new monthly payment was establish. I need help getting anyone at SUNRUN to my the adjustments. All I get is that someone will call me on this matter. But there has been no rely sense January 2022.
3 years ago
Reply from Sunrun
Thank you for bringing this to our attention, Bagshaw. We're so sorry to hear about your frustration, and we want to do everything we can to resolve these billing issues quickly for you. We will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your case. Thanks!
Oct. 29th, 2022
CN Northridge, CA
I started with this company thru Costco in January. It is now September and my solar is still not installed. Everytime I escalate the issue, someone would contact me for a day then disappears. If I try to contact them back, no one would return my call or text. Meanwhile, they already started auto payment even though I was told I would not have to start paying until my solar has been installed. I’m going to give them a few more months. If I don’t get my solar panels, I will cancel. Hopefully I get my money back.
3 years ago
Reply from Sunrun
Thank you for bringing this to our attention, CN. We'd be happy to look into this for you and we will be sending you a private message requesting additional account information so that we can assign a Specialist to assist you directly.
Sep. 24th, 2022
Paul Tenorio Santa Fe, NM
PLEASE READ. Don't purchase solar panels from Sunrun. 30 months in and currently trying to get resolution to my problem. I have been without my solar panels delivering electricity to my house for last 6 weeks and racked up >$400 in new bills from the electricity company. Issues: managers don't get back with you, their is zero ownership, zero sense of urgency and zero concern to understand or solve my problem, their system for handling problems and logistics are very poor. Very poorly run company.
3 years ago
Reply from Sunrun
We're so sorry to hear this, Paul. We certainly don't want you to feel frustrated. We will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your issue. Thanks!
Sep. 24th, 2022
Marc Krauss
My personal experience started great with the initial salesman that came to home and explained everything really well. Then his area supervisor showed up, looking like he just rolled out of bed. He then proceeded to take over the sale. He lost my business because of his "pressure sales tactics." If you the offer then have them call you back in a couple of days after you sleep on it. Don't commit on the spot, Don't give them a couple of your drivers license, canceled check or anything other than what you already provided..
3 years ago
Reply from Sunrun
Thank you for reaching out, Marc! We are so sorry that this was your experience and would be more than happy to answer any questions or concerns you have! Please send us a private message if you have any additional questions we can answer. Thanks!
Sep. 20th, 2022
Review Source
Lou Caldwell Phoenix, AZ
you have THE WORST customer service EVER ANYWHERE. I am a ham radio op, the noise created by cheap panels far exceeds any/all FCC standards. I have been promised help with this. Results-ZERO. I am totally dissatisfied with your product and less than worthless responses. The panels work just fine. The next letter goes to the FCC, hope it costs you a lot (I will, until you fix the problem) continue to tell anybody and anybody what a disreputable company you are. The last guy you want to deal with is either the FCC or a lawyer
3 years ago
Reply from Sunrun
Thanks for reaching out to us, Lou! We would love to discuss this further and will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your issue.
Sep. 6th, 2022
Shorty Tucson, AZ
Warning! Our inverter was found to be not working by accident and very high electric bill, not by your monitoring system. I have waited 2 months for a new inverter and now repair schedule is a month out. In the meantime we have missed out on our summer sunshine solar storage for winter months usage. Basically paying for a system I can’t use! They just don’t care..
Please fix my system that has been NON-Working since June. I don’t want apologies just a working system as promised in contract.
3 years ago
Reply from Sunrun
Thank you for bringing this to our attention, Shorty. We'd be happy to look into this for you and we will be sending you a private message requesting additional account information so that we can assign a Specialist to assist you directly.
Sep. 6th, 2022
