Sunrun Reviews
9.9
Overall Score
Review Source
Wade Echer
We had a great experience with Sunrun. Sales rep was patient and upbeat. Answered my 1000 questions. Had to do a panel upgrade as part of this and the electrician team was top notch. A great job across the board. Array is turned on now and it feels fantastic to be generating green power.
2 years ago
Reply from Sunrun
Your review brightened our day, Wade! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!
Apr. 30th, 2024
Verified Customer
Review Source
Jon Scherbart
I had Sunrun install.our solar panel on our house. I would recommend that you use this company to install your. They were friendly, competent and efficient at all levels of the installation. I am also very happy with my electric bill too, which has often been 0!... and I have been charging an electric car for a year.
2 years ago
Reply from Sunrun
Thanks for your review, Jon! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!
Apr. 30th, 2024
Verified Customer
Review Source
Greg
Very easy process from day one, they took care of everything and the installation only took a day and have never had a problem since they have started producing. Going solar has saved me a lot of money even with only leasing them. If I could have purchased them, I’d be saving even more. Definitely recommend for your solar solutions.
2 years ago
Reply from Sunrun
This is awesome, Greg!Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!
Apr. 27th, 2024
Verified Customer
Review Source
Rita L Ransom
Everything went smoothly and as promised. No surprises. System works well, financing with Mosaic easy, low interest, good communication from both Sunrun & Mosaic. We're very happy with our system. Plus the tax credit was incredible!
2 years ago
Reply from Sunrun
Thanks for your review, Rita! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
Apr. 26th, 2024
Verified Customer
Review Source
BFine
Great sales person Erika A. Provided us a great solution. Install team was also . We are only paying for gas now with Sunrun solar almost completely covering X-cel electric bill.
Very happy. We highly recommend Erika and Sunrun!
2 years ago
Reply from Sunrun
BFine, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!
Apr. 23rd, 2024
Verified Customer
Review Source
Ricardo Casillas
I just want to take a moment to say that since we got solar it’s bin amazing and I have not gotten a bill from the electric company my only bill is one steady payment and it don’t increase I know how much I’m going to pay every month overall I really love my solar system
2 years ago
Reply from Sunrun
Thanks for your review, Ricardo! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
Apr. 23rd, 2024
Verified Customer
Review Source
William Gardner
We love our system. And we really enjoyed our salesperson, Barbara. She insured our experience would be a good one and she delivered on that. From the start of the construction to the final activation, everything went according to the stated plan. How refreshing.
2 years ago
Reply from Sunrun
William, we truly appreciate you taking the time to share your positive experience with others. We are delighted to hear that Barbara was there to help you every step of the way and was able to explain everything in detail. Thank you for taking the time to share your feedback with others.
Apr. 20th, 2024
Review Source
jane lindsey
The experience with sunrun was a great experience. If I had questions they when ere right on top of things. I was always notified when workers were going to be there and what they were doing. Cleanup was great. The workers were great and if I hd any questions for them they were right on it. I would recommend sunrun to anyone, no hesitation.
2 years ago
Reply from Sunrun
Jane, we are so happy to hear that you had such a great experience during your installation and that the workers were able to answer any questions you have. Thank you for taking the time to share your feedback with others. Thanks!
Apr. 10th, 2024
Verified Customer
Review Source
Jose Walewski
Did not like the time involved with each step of the approval process, but that is on the local and utility company inspectors. Once the system was activated, it has worked flawlessly, generating up to 6+Kw per hour on sunny days, and 47 KWh for the day as recently as March 31, 2024.
2 years ago
Reply from Sunrun
Hi Jose! We're sorry to hear the initial process took so long. We're thrilled to hear your system is working so well! Thanks for being part of the Sunrun family!
Apr. 4th, 2024
James Boldman La Salle, IL
Sunrun was the fourth solar company my wife and I got bids from, they were the only ones to follow thru, every single sunrun person that we dealt with were professional, respectful and very helpful, Surun is very Highly recommended by my wife and I
2 years ago
Reply from Sunrun
Thanks for your review, James! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
Mar. 18th, 2024
Rey Natividad Las Vegas, NV
Sunrun did everything for me of going through the whole process of having a solar power to help me save money on electric. I didn't have to go to the electric company and my HOA dealing with the paper works. It was fast and made it easy for me since I'm busy with works.
2 years ago
Reply from Sunrun
Thanks for your review, Rey! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
Mar. 6th, 2024
Review Source
Max Allen
I am completely satisfied with the program. The only serious problem we had was a lack of solar service for 3 months while an integral part was on backorder, but we were credited with the full amount billed during that period.
2 years ago
Reply from Sunrun
Hi Max! We're absolutely delighted to learn that you've been in touch with our representative and received compensation for the time your system was down. Your willingness to share your experience means a lot to us. Thank you!
Mar. 1st, 2024
Cathy Vitale Dorchester, MA
Olivia Z was my sales rep. She had so much knowledge and belief in the product. I was looking at multiple solar companies and she assured me I was going with the best. After looking at the contract vs other solar companies, no one does it like Sunrun. I highly recommend ONLY getting solar through them.
2 years ago
Reply from Sunrun
Cathy, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!
Jan. 31st, 2024
Review Source
Roxanne Randall Sonoma, CA
I’m a customer of Sunrun and I really appreciate your customer service and you’re a good company. You call ahead to let me know when you’re coming and I really appreciate that and I really love Nicole. She’s a good sales person and I’m really lucky to have your service. Thank you very much.
2 years ago
Reply from Sunrun
We're delighted to hear that your representative, Nicole, made such a meaningful impact on your solar journey. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thank you, Roxanne!
Jan. 10th, 2024
Review Source
Shawn Cleary Westerly, RI
My first meeting with Levon was very informative and friendly. I was very happy with the installers and electricians. Everyone was so great and explained everything along the way and I have recommended a friend already to meet with Levon and get the ball rolling for them. So far it has been a great company to deal with.
2 years ago
Reply from Sunrun
Thanks for your review, Shawn! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
Jan. 8th, 2024
Janet Kitson Melbourne, FL
We had a nearly perfect experience with Sunrun. They installed our panels, explained everything and got it all working. However, our salesman had offered to throw in two electric car charging units for our garage. I asked about this a couple of times during the installation but the guys said they didn't do that. After the job was completed, I contacted the salesman about the chargers and he said he followed up with the company and at the time he took another job, he was told it had all been completed. I then contacted SunRun and forwarded the text mails between the salesman and I. The texts clearly show that he and I both expected this to be done but it was not in the contract. Sunrun offered me $100 for my inconvenience, watch out for the bait and switch.
2 years ago
Reply from Sunrun
Thanks for reaching out to us, Janet! We would love to discuss this further and will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your case.
Dec. 22nd, 2023
Review Source
Marjorie Tye
Matthew S went above and beyond to make sure I stayed informed of what was happening. I was leery about going solar but not any longer. We were referred to Sunrun and Matthew by our lifelong friends. We’re happy this came together.
2 years ago
Reply from Sunrun
Marjorie, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!
Dec. 22nd, 2023
Review Source
E K
What’s been the greatest thing about working with Sunrun Titan, from signing the contract to getting some improvements done on my house, which they did, and paid for, to the installation to updates of equipment. It’s all been completely stress-free.
2 years ago
Reply from Sunrun
We're thrilled you had a good experience, E K! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Nov. 30th, 2023
Review Source
Marsha Landreth Las Vegas, NV
We recently replaced our 30 year old roof. To do so we needed to have a crew come out and remove the solar panels and then replace them once the roof was done. The entire process was painless. The set-up, the crew, storage of the panels, replacement. It all went as smooth as silk.
2 years ago
Reply from Sunrun
We're thrilled you had a good experience,Marsha! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Nov. 27th, 2023
Edwin Hermanson Palmer, MA
I was very happy with the entire process. the person I dealt with ( Gabe ) was great ! Very polite, understanding, and knowledgeable about his job. Always keeping me informed and up to date. Answered any and all questions that I had. Wasn't pushy ! I like that. I would recommend Gabe to anyone
Thank you
2 years ago
Reply from Sunrun
This is awesome, Edwin! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!
Nov. 27th, 2023
Martin Przybylski Schaumburg, IL
I have been up and running for a little longer than 6 months now and am amazed at how efficient my system is. My electric bill has dropped to about $15.00 per month, which is just for small taxes and the electricity delivery charge per month. I am extremely pleased with the system.
3 years ago
Reply from Sunrun
Thanks for your review, Martin! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
Jul. 19th, 2023
Mark Bravo
I had true up that was corrected with 12 panels and the LG back up battery!! The experience with my consultant was amazing and installation was flawlessly. I highly recommend going solar with SUNRUN and don’t mess with the small contractors.
3 years ago
Reply from Sunrun
We're thrilled you had a good experience, Mark! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Feb. 10th, 2023
Review Source
Robert Natale Ventura, CA
From the time I visited with a salesperson then he and his supervisor giving me the information I needed to make a good decision. Then the installation and the follow-up has been first class. And the results have been my first Southern California Edison bill since the installation was minimal.
4 years ago
Reply from Sunrun
Thanks for your review, Robert! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!
Jun. 7th, 2022
Review Source
Larry FLORKE
SUNRUN SOLAR. Installation on my roof within a day, per specifications. Safety on the roof a first priority. Creating electricity through the panels, no pollution to mother nature. The best benefit, no payment to the power company, the panels deliver more power than I use. LF
4 years ago
Reply from Sunrun
Thanks for your review, Larry! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!
May. 23rd, 2022
Paul De-Sosoo Framingham, MA
I had an amazing experience with sun run and Ronnie D. He always answers my calls anytime I have questions and I’ve been saving so much money over the years. I definitely highly recommend this company and Ron if you guys are looking for a solar professional
4 years ago
Reply from Sunrun
We're so delighted to hear that you're saving money with solar, Paul. We hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!
Apr. 20th, 2022
Marginking Wethersfield, CT
I met with several companies and decided to work with Chris W from SunRun. We live in Western Mass and electric rates are very high. Chris was very knowledgeable and showed us history of rates and was very knowledgeable and professional. Did not feel like a sales meeting.
4 years ago
Reply from Sunrun
You brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience with us as you do your part to keep the earth clean.
Mar. 4th, 2022
Review Source
robert Johnson West Sacramento, CA
Sunrun is the WORST SOLAR Company in California, horrible customer service/support. Can't get a straight answer to any of your questions just get transferred to another department. My roof started leaking under my solar panels and it was determined by SUNRUN'S install team and a roofing contractor I hired that the leak was due to a poor solar panel install. Sunrun refused to pay for my roofing damages, PLUS wants to charge me $2500 to remove the panels so the repairs can be made. In addition, SUNRUN wants to charge me another $2500 to have the panels reinstalled after my roof is fixed. HEED MY WARNING DON'T USE THIS SOLAR COMPANY WORST EXPERIENCE OF MY LIFE.
4 years ago
Reply from Sunrun
Thank you for bringing this to our attention, Robert. We are so sorry to hear about your experience. Please send us a private message so that we can gather more information and look into this. Thank you.
Feb. 11th, 2022
Luis Valcarcel Ruskin, FL
My experience with this company has been very good, thanks to Nadieshka M for always keeping me informed of what happens , great communication with her at all times, thank you Nadieshk M for all your help on this process. Luis y Mara.
4 years ago
Reply from Sunrun
Thanks for your review, Luis! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
Feb. 3rd, 2022
Msouto601 Centerville, MA
I got solar 3 years ago from Thiago B at Sunrun. The solar has been working great the whole time. My electric is a lot cheaper. Since then my next door neighbors have been installed, by Thiago as well. I want to give Thiago a great review, he is always available to answer any questions and any help I need. Great job Thiago!!
5 years ago
Reply from Sunrun
Thank you for your kind words about Thiago. Every employee at Sunrun shares one common goal, creating a planet run by the sun!
Aug. 17th, 2021
Verified Customer
Review Source
bobcat1521@aol.com Stockton, CA
We did considerable research prior to purchasing. Sunrun was far and above the competition. For our situation purchasing was the best option. Going through the link on Costco was an added benefit. Sunrun did everything they said they would when they said they would do it. Totally satisfied with this first class company and John our contact person.
5 years ago
Reply from Sunrun
We are happy to see you are happy with us. Thank you for taking the time to leave us this wonderful review. Let's create a planet run by the sun.
Jun. 29th, 2021
Brent Stafford, VA
Sunrun/Vivint Solar Customer service is top notch. I got multiple quotes and all in line but the quality of the panels are better. They don't try to stick you with a low quality system to maximize thier profits. Hugo vs BMW. Great communications and follow thru.
5 years ago
Reply from Sunrun
Thank you for your kind words! Let's create a planet run by the sun.
Mar. 31st, 2021
Review Source
Diana P.
6 years ago
Reply from Sunrun
Thanks for your review, Diana! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
Sep. 20th, 2024
Khanh B. Mount Joy, PA
First impression is always important. I had a pleasure to interact with Amauris R, the company representative. He was very professional, NOT pushy, explained things very well and clear, answered all of my questions. He made sure you made an informed decision before signing the contract. Very impressed!
6 years ago
Troy D Christensen Henderson, NV
Rick C is an exceptional representative of Sunrun. Very knowledgeable, friendly, courteous, and helpful. He knows his numbers and provides the confidence you need to make good decisions. I will recommend him and Sunrun to all my friends.
6 years ago
Greg Millard
We installed a 600kwh system - for the past two years it has amazingly produced an average of 615 kwh/mo so we have had NO Electric Bills and for each trueup we have received just over $100 - purrfect. We are happy with all aspects of the project including the system purchase through Costco.
6 years ago
R
The representative was very good at explaining everything and answering questions. He seemed very honest and did not do a "high pressure" sales pitch -- which I completely appreciated. I would highly recommend this company if you are shopping for solar.
7 years ago
Eric North Las Vegas, NV
We are still in the process, but so far, everything is going well. The process is moving along and the guys who are assigned to our account are updating us on a regular basis. There have been no surprises or hidden costs ... yet. Ask me again when it's all done.
7 years ago
Ethan Irving, TX
If you are looking for a great solar company, look no further than SunRun. Our energy consultant was informative and really helped us to understand the benefits of clean solar energy. We have had a very positive experience throughout the entire project and would be willing to recommend them to our friends and family to about SunRUN
7 years ago
Reply from Sunrun
WOW, what a great review to read Ethan we love to see that your process was a great experience. Knowledge is power, and we are happy to see that your sales representative educated you accordingly. Thank you for recommending us to your friends and family!
Apr. 23rd, 2019
Thomas
Customer service is superb. Their panels square measure terribly effective in reducing value of energy.The panels square measure operating well thus far and their client service is extremely sensible.we have been paying monthly except the primary month since our panels were put in.
7 years ago
Reply from Sunrun
Thomas thank you for this great review. We love to see that you see the value of solar energy as well as see our great Customer Service! Let's create a planet run by the sun.
Apr. 23rd, 2019
Jessica Burns Belmar, NJ
We have had solar panels with Sun Run since 2011. We never had once issue. Sun Run once ran a contest for how else you are green. I sent them a picture of my organic gardens and won a free Nest thermostat. Any excess we pay to electric, they reimburse.
7 years ago
Reply from Sunrun
We aim to be the only choice when going solar by providing a one-of-a-kind and hassle-free customer experience! We make sure that our customers are taken care of during the full life of the agreement. You are helping create a planet run by the sun and we are extremely thankful! Power Forward!
Apr. 18th, 2019
Bill in Dallas Carrollton, TX
Was very impressed with the company contacts. It took several months before my 38 panels were installed, but the quality of the panels made it worthwhile. My contractor worked steadily during the coldest weather of this winter. I am looking forward to having the city inspector check everything over so that I can turn it on.
7 years ago
Reply from Sunrun
We love hearing stories like yours! Our team strives to provide the best customer experience. We are so excited you're a new part of our Sunrun family.
Apr. 15th, 2019
Mike Bordenave Pleasanton, CA
I am in the process of having SunRun install solar panels on our house. I purchased a 6KW system (not a lease or a Power Purchase Agreement) so I will update this review as the installing progresses.
Two issues I am dealing with is that I asked for the inverter and switch to be located inside the garage rather than have that eye sore on the outside of the house. Their plans call for five large electrical panels along the wall in the garage. The second issue I need resolved is the inverter size, they specified a 5KW inverter for a 6.1KW system.
Update 01/30/19 The inverter has been changed to a more efficient and properly sized inverter. It was a little more money, but that was due a change I requested. This also resolved the issue with excessive panels being mounted on the house (no additional power monitor meter).
I’ll post an update once the installation is complete.
So far so good....
Stay tuned...
7 years ago
Reply from Sunrun
Hello Mike, thank you for reaching out to us in regards to your installation expectations. We are so sorry to hear that things are not going smoothly. We have contacted Jeff your Project Coordinator, so he can address your concerns. We will work hard to turn this experience around for you!
Jan. 31st, 2019
Pete Magnolia, NJ
The company that installed my panels is top notch (Castle Energy). If it wasn’t for JR Castle I would have been lost. The system was installed a little over a year ago and so far has done everything I was promised. Now here is where the problem comes in I never had a problem with birds on my roof until these solar panels were installed. When I called SunRun their customer service department told me it was my problem and they could sell me a critter guard for somewhere between $800.00 and $1800.00 dollars. I ask them why it wasn’t offered when they installed the panels and also why should I have to pay for it since I never had a problem until they installed the panels.
I ask to speak with a supervisor and was told someone would contact me within two days, that was over a week ago. The customer service is so poor and it is so hard to understand why such a good company has such poor customer service. In my opinion a company can only be as good as it supports the product they sell. I gave customer service one star but they changed it to three.
7 years ago
Reply from Sunrun
Hello Pete. Thank you for your response. We could not have known you would experience this wildlife issue as it’s unpredictable and only a very small portion of our customers experience wildlife issues. Our monitoring system will alert us if your system experiences issues. If your system does experience issues, we will investigate the root cause including whether animals caused damage. If animals caused damage, we’ll make the necessary repairs to get your system back up and running at its full potential. While Sunun takes care of system insurance, maintenance and production, Sunrun’s warranty does not cover wildlife you’re interested, we can recommend a local partner of ours in your area who offers a service to install a critter guard around the perimeter of the array to prevent animals from getting under the panels.
Jan. 25th, 2019
Victor O Fresno, CA
Company itself is good. The install team was great however the sales rep Jed S doesn’t reply to calls after the sale has been made. I was promised by him critter guards but they were never installed. Tried to contact him several times regarding this, a couple times he said that he will let sunrun know about it but they never did anything. Then he just stopped answering messages and calls. Same goes for one of the office girls she asked me to send her pictures of the critter problem then stoped responding. All I received was a third party company estimate for installing the critter guards.
Update: so Sunrun sent a message asking for my information to contact me regarding my concerns but have failed to contact me so I guess i will be dropping another star from my review
7 years ago
Reply from Sunrun
We certainly hate to hear this Victor. We want to help with your situation and initiate our goal of providing a positive customer experience. We have shared your experience with our leadership team. Please feel free to message us your contact information and we can look into your critter guard concerns.
Jan. 3rd, 2019
Rose Las Vegas, NV
I’ve been solar for about 6 months and I love it! I wish I had done it sooner. Lorenzo from Las Vegas signed me up and he was super helpful every step of the way. I recommend Sunrun if you’re trying to go solar. 5 STARS!!!
7 years ago
Reply from Sunrun
Hello Rose! Thank you so much for leaving this review. We enjoy reading about your experience. There are areas of opportunity, for example, the time it can take to install the panels we appreciate the feedback. We're also delighted to hear the sales representative made your experience that much better. Welcome to the Sunrun family!
Dec. 13th, 2018
Virginia Curcio Plymouth, MA
Its early in the process for me. Just finished up w/the sales rep and scheduled the 1st inspection. Couple of things: 1) the sales pitch was way too long. It took almost 5 hours: one whole afternoon. The sales rep did not let me read the contract, although he did seem to highlight the salient point. The inspection appointment was scheduled; but I lost track of the appointment time. I emailed the rep to confirm the appointment but he never got back to me. As a result I missed the inspection appointment. Subsequently I did get a call from Customer Service rescheduling the appointment. Not a very auspicious start. Hopefully the rest will go smoothly.
7 years ago
Reply from Sunrun
Hello Virginia C. Thank you for taking the time to leave a review. We appreciate your communication and see that there were some areas of opportunity. This is not the Sunrun norm, we will work hard to make sure going forward you are taken care of and your concerns are addressed in a timely manner. Let's create a planet run by the sun.
Dec. 6th, 2018
John B Hedgepeth San Luis Obispo, CA
I purchased a 3kW system from REC Solar, who had partnered with Sunrun before Sunrun purchased their residential solar part of company in 2014.
The details appear on Sunrun's website:
"Sunrun and Mainstream Energy Corp. today announced that Sunrun has acquired the residential division of REC Solar, AEE Solar and SnapNrack. The companies represent Mainstream Energy's residential solar sales, design and installation; wholesale distribution; and mounting systems and hardware businesses, respectively. In the commercial market, REC Solar will continue as an independent organization under the legal name REC Solar Commercial Corp. The value of the transaction was not disclosed."
Shortly afterward my Fronius inverter failed. First it took me awhile to figure out that REC Solar was not the company I needed to deal with. Once I discovered that I needed to deal with Sunrun, it became a nightmare to find out how to contact them. Bizarrely I discovered that they had an office about 8 miles away from my house. Then they refused to honor the warranty until I produced a copy of my contract. Afterwards they replaced the inverter in a reasonable time period. This was the second replacement in ten years, the limit of REC Solar's warranty. So despite Sunrun's more beneficial warranty, I am stuck with replacing the inverter should it fail again. Overall, I was disappointed that Sunrun had very little documentation about REC Solar's customers, especially me. I think they drug their feet without adequate information. They offered me no additional services or perks like internet supervision or extended warranties. However they did honor their commitment after my showing them the original contract. Minus two stars!!!!
7 years ago
Reply from Sunrun
Hello John B. Thank you for your feedback. We understand your situation with Sunrun was different, and we appreciate your willingness to work with us through the process. Working to assist and address our customer's needs is what we strive. Feel free to reach out to us if have any questions or concerns.
Nov. 7th, 2018
Sarah Albuquerque, NM
I had a very quick and mostly smooth process! Richard P is the BEST sales guy you have. He was in training when they were at my house but he answered more of my questions that the sales rep. Richard P is very kind and courteous, knowledgeable and prompt. Once all the paperwork was complete the installation went faster than expected! So far I have been very happy.
7 years ago
Reply from Sunrun
Hello Sara, We love hearing stories like yours! Our team strives to provide the best customer experience. We are so excited you're a new part of our Sunrun family. We love to hear that the sales rep guided you through the process seamlessly.
Oct. 25th, 2018
Frene Ignacio Glendale, AZ
1. My first call to inquire about Sunrun was to COSTCO where I picked up a brochure . My husband and I were talking solar system for our house because electric is getting higher every year from SRP. Costco said that Sunrun is only for COSTCO members. We were not , we are using our employers company Costco card.
So I google for the 5 best solar company in AZ. I found Sunrun as No. 1 in the list. So I called, the lady that answered the phone asked some information about our location and the electric company. She told me that Sunrun does not deal with SRP because SRP are difficult to work with. Okay and thanked her for the info.
7 years ago
Reply from Sunrun
Thank you for bringing this to our attention, Frene I.We sincerely apologize for the lack of communication and service surrounding this matter. Please rest assure this is-not how we do business and we'll work to turn this experience around.
Oct. 2nd, 2018
George Tausiani Sun City, AZ
Not sure yet...salesman said we could lower the temp. on our thermostat as we will not be on the APS Grid anymore.....so we lowered it a couple of degrees and now have a bill with APS for $126 and $135 with Sunrun....which is more than I paid last year at this time...I’ll give it a few months and if it continues, I’ll have to see an attorney.....don’t believe the sales person as he’s trying to make a living...also, the installation was shabby...had to call them out a few times to make adjustments. Saw that some flashing was coming up and reported it again.....no action yet and it’s been about 3 weeks...
8 years ago
Reply from Sunrun
Thank you for your feedback, George T. Our aim is to provide a customer experience that meets your expectations! This begins with our unwavering dedication to delivering customer service that meets your needs. I see your system is set up to generate 13,488 kWh the first year. Your pre solar usage is 12,996 kWh. We're set up to cover 104% of your utility bill. Thank you for taking the time to leave a review.
Aug. 13th, 2018
