Sunrun: Read 3,556 User Reviews From Real Homeowners

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Verified Customer

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Fito

Professional work. I am very happy and excited with my solar panels.

7 years ago

Reply from Sunrun

Thanks for sharing your wonderful story, Fito! Our drive is to make solar hassle-free by being attentive and focusing on each individual customer's experience!

May. 11th, 2018

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Verified Customer

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Elaine

Great price, great service and installation, nice people to deal with.

7 years ago

Reply from Sunrun

Thanks for sharing, Elaine! We love hearing stories like yours! After all, providing a one-of-a-kind customer experience that fits in with your expectations is what we strive for.

May. 11th, 2018

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Verified Customer

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Denise

Great customer service and the on-time installation was easy and the technicians were professional

7 years ago

Reply from Sunrun

That's what we love to hear, Denise! Providing the best customer experience is key because our mission is to create a planet run by the sun.

May. 11th, 2018

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Verified Customer

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Debbie

My electric bill is extremely lower. I received a new roof at no cost to me.

7 years ago

Reply from Sunrun

Thanks for making our day, Debbie! Setting the standard in outstanding service is something we strive for on a daily basis with our customers. To hear you are seeing a difference in your bill makes us tremendously excited for you!

May. 11th, 2018

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Verified Customer

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Allen & Cindy

Very professional, on time, works good, and they cleaned up after themselves

7 years ago

Reply from Sunrun

We strive to make joining our effort in creating a planet run by the sun very clean and simple. Welcome to the Sunrun family.! Power Forward Allen and Cindy!

May. 11th, 2018

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Verified Customer

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Xiang

A Truly great solar company, start save money after 2 months of installed.

7 years ago

Reply from Sunrun

Thank you so much for your feedback, Xiang. We loved reading your review and are happy to hear you are already seeing the benefit of having solar, welcome to the Sunrun Family!

May. 10th, 2018

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Verified Customer

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Travis W

Simple, Easy, Money saving and most importantly Eco-Friendly!

7 years ago

Reply from Sunrun

Hello Travis! We work hard to make the switch to solar hassle free. We are so happy to hear your experience reflected what we strive for. Thank you for helping us create a planet run by the sun!

May. 10th, 2018

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Verified Customer

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Rob D.

All their employees delivered what they promised on time or before it was due.

7 years ago

Reply from Sunrun

That's what we love to hear, Rob! We aim to provide the best customer experience and are constantly working to cut down our installation process time. So thrilled you're now a new member of our Sunrun family!

May. 10th, 2018

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Verified Customer

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Ralph Borkman

Guaranteed power generation policy and outstanding customer support.

7 years ago

Reply from Sunrun

That's what we love to hear, Ralph! We aim to provide the best customer experience and are constantly working to cut down our installation process time. So thrilled you're now a new member of our Sunrun family!

May. 10th, 2018

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Verified Customer

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Dwight S Denver, CO

Always courteous, prompt and helpful. Never had any issues with the system.

7 years ago

Reply from Sunrun

Thank you so much for sharing your experience Dwight S. This is such a wonderful review. We are so grateful for our customers, especially since we are still a growing company.

May. 4th, 2018

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Verified Customer

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Cliff

Although we are away for the winter, I have no electric balance.

7 years ago

Reply from Sunrun

Thanks for sharing, Cliff! We love hearing stories like yours! After all, providing a one-of-a-kind customer experience that fits-in with your expectations is what we strive for. So thrilled you're a part of our grand mission in creating a planet run by the sun! Power Forward! #savewiththesun

May. 4th, 2018

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Verified Customer

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Thomas schoonover Paradise, CA

Quick and easy the crews were completed in a great way and were clean

7 years ago

Reply from Sunrun

This is wonderful to hear, Thomas! Providing the best customer experience is our aim, and it all starts with doing the simple things. So glad to have you as a customer. Thanks for helping us create a planet run by the sun! Power Forward!

May. 3rd, 2018

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Verified Customer

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Christina B. Camarillo, CA

Never had a problem, good customer service when I called with a question.

7 years ago

Reply from Sunrun

Thank you Christina B! This is such a wonderful review. We are so grateful for our customers, you are a huge part of creating a planet run by the sun. We always want to make sure our customer receive great service, Sunrun is customer obsessed. If you know anyone else who could benefit from going solar, be sure to take advantage of our referral program by visiting

May. 3rd, 2018

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Verified Customer

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Torise Helendale, CA

I've had no issues with the organization, they've been very proactive

7 years ago

Reply from Sunrun

Thank you so much for sharing your experience Torise. This is such a wonderful review!

May. 4th, 2018

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Verified Customer

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Samuel San Diego, CA

Service and reliability. All representatives in the process performed well.

7 years ago

Reply from Sunrun

When you're happy, Samuel, we're happy. We love that you learned about us from other happy customers! Thanks for helping us create a planet run by the sun! #savewiththesun

May. 4th, 2018

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Verified Customer

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Francisco Pineira Whittier, CA

Service was satisfactory customer care was good could be better set on my satisfied customer .

7 years ago

Reply from Sunrun

Thanks for sharing your story, Francisco! We enjoyed reading your review. Please let us know how things are going, feel free to reach out to us!

May. 4th, 2018

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Verified Customer

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Jim M Las Vegas, NV

They have lived up to all of their promises. I really didn't expect them to.

7 years ago

Reply from Sunrun

Hello Jim, thank you for sharing your story! Thank you so much for the awesome feedback! We love hearing from our customers, it is very important for us as a growing company.

May. 4th, 2018

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Verified Customer

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Jean - Staten Island

Company is week organized , well managed with excellent customer communication

7 years ago

Reply from Sunrun

That's what we love to hear, Jean! Providing the best customer experience is key!

Apr. 17th, 2018

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Verified Customer

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John

They are up front, excellent service, and are fighting for their customers.

7 years ago

Reply from Sunrun

That's what we love to hear, John! We aim to provide the best customer experience and are constantly working hard for our customers!

Apr. 17th, 2018

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Verified Customer

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good company

the panels produce what they promised and cut my electric bill

7 years ago

Reply from Sunrun

Thank you so much for sharing your experience. This is such a wonderful review!

Apr. 17th, 2018

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Verified Customer

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Regina Ryskind

Customer service is excellent! Every department is the best at what they do.

7 years ago

Reply from Sunrun

When you're happy, Regina, we're happy. We love that you learned about us from other happy customers! Thanks for helping us create a planet run by the sun! #savewiththesun

Apr. 16th, 2018

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Verified Customer

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Listen carefully.

I feel some of the things said about saving alot of money on electric, just aren't true.

7 years ago

Reply from Sunrun

Thank you for your communication. We strive to deliver an individualized customer experience that exceeds your expectations! Additionally, quality and reliability are major values we uphold, so exceeding your expectations is possible. To understand you believe otherwise is disheartening!

Apr. 16th, 2018

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Verified Customer

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Jerry H

Overall excellent quality in hardware, service and performance

7 years ago

Reply from Sunrun

Thank you for your communication, Jerry H. We strive to deliver an individualized customer experience that exceeds your expectations!

Apr. 16th, 2018

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Verified Customer

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WHM

Ease of understanding,connection with Costco,great installation

7 years ago

Reply from Sunrun

Thanks for making our day! Setting the standard in outstanding service is something we (seriously) obsess over.

Apr. 12th, 2018

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Verified Customer

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james noto

Everything went smooth as clockwork. professional, reasonable, timely

7 years ago

Reply from Sunrun

So lucky you're a member of our Sunrun family! Thanks for helping us create a planet run by the sun! Power Forward! #savewiththesun

Apr. 12th, 2018

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Verified Customer

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Joann

I am new to the company, but like their app and customer service

7 years ago

Reply from Sunrun

Thanks for sharing Joann! We love hearing stories like yours! After all, providing a one-of-a-kind customer experience that fits-in with your expectations is what we strive for.

Apr. 12th, 2018

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Verified Customer

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CathyC

Everyone was wonderful from salesperson to installation and beyond.

7 years ago

Reply from Sunrun

Grateful for your wonderful feedback. Thanks for allowing us the chance to guide you when you first searched for solar! Power Forward! #savewiththesun

Apr. 12th, 2018

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Verified Customer

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Schnabel1

The customer service is great and the installment people were very friendly

7 years ago

Reply from Sunrun

Thanks for allowing us to provide an individualized customer experience that exceeds your expectations!

Apr. 12th, 2018

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Verified Customer

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John

I am impressed with the installation, follow up and customer service

7 years ago

Reply from Sunrun

Thank you so much for sharing your experience, we are thrilled to hear your great experience!

Apr. 12th, 2018

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Verified Customer

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Ron Mariani

Had Sunrun in 2 homes, never a problem that was not handled quickly.

7 years ago

Reply from Sunrun

Wonderful! Thanks for your advocacy thanks for sharing your story!

Apr. 12th, 2018

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Verified Customer

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Mark Daquilla

sunrun is a great company, I am saving so much money with my solor panels

7 years ago

Reply from Sunrun

Thank you so much for the awesome feedback! We love hearing from our customers, it is very important for us as a growing company.

Apr. 11th, 2018

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Verified Customer

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Jessica & Eric Shimoda

We are happy with Sunrun and especially our low electric bill

7 years ago

Reply from Sunrun

Thank you for your kind words about our business. We strive to provide the best service, and it means a lot to hear you are happy with Sunrun!

Apr. 11th, 2018

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Verified Customer

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George Homer

Clear contract. Clean installation. Guaranteed generation. Great warranty.

7 years ago

Reply from Sunrun

Wow! We’re so blown away by your review, thank you for taking the time to share your experience. It made our day here at Sunrun, power forward!

Apr. 11th, 2018

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Verified Customer

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Khawaja Ghori Irvine, CA

They were great. We decided to install it and it's all up and running.

7 years ago

Reply from Sunrun

Thank you for your advocacy Khawaja! We are so happy to hear you are satisfied and your system is producing, welcome to the Sunrun family. Power Forward!

Apr. 5th, 2018

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Janelle Doughty Lakewood, CA

Sunrun was very easy to work with! They have great employees and people who are all willing to help!

10 months ago

Reply from Sunrun

We're thrilled you had a good experience, Janelle! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jan. 28th, 2025

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James Lamar Mapleton, IL

They were here in a timely manner to get all inspections completed. Always there to answer all my questions and to get and pay for all permits needed

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, James! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Nov. 5th, 2024

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Elizabeth Campbell Napa, CA

Largely due to Anna P., but also we learned a lot about the available systems and how they work. Sunrun offered the best system.

1 year ago

Reply from Sunrun

Elizabeth, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Oct. 25th, 2024

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Lamar Nelson Richmond, TX

Have had a lot of issues with this company and help is hard to come by. The one guy they have they should put in a better position because he goes above and beyond and is the only reason I am still with this company.

1 year ago

Reply from Sunrun

Lamar, we are so sorry to hear that we have not provided you with a positive experience and we are happy to hear the representative you worked with was helpful. We would be happy to assist you with any concerns or questions, please do not hesitate to email us directly at resolutions@sunrun.com so we can escalate your experience. Thank you !

Oct. 25th, 2024

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Carol Willis-Holden West Palm Beach, FL

It honestly seemed like the most sensible option for getting solar panels. We checked several different companies and Sunrun made the most sense.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Carlos! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Oct. 25th, 2024

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Brian G

They forgot to install a piece of equipment on the roof for the panels which caused my room to get flooded with water. Now they refuse to fix my floors because it was only damaged in one area of the floor(over 4 laminate planks where damaged). Mind you they haven’t checked the roof plywood for any damage ( I installed the roof in 2022 completely brand new btw). Don’t use SunRun they don’t care about your property!

1 year ago

Reply from Sunrun

Brian, we appreciate you reaching out and letting us know about the damage to your room. Our team would be more than happy to look into these damages to see how we can help. To get started, please send a message to resolutions@sunrun.com with your service address so we can confirm your account information. Thanks!

Oct. 11th, 2024

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Sheila Paller

The 4 months wait for all the permits and approvals was worth the wait. We now can start saving on our electric bill and get off the grid .

1 year ago

Reply from Sunrun

Sheila, we wanted to express our sincere thanks for your review! It brings us immense joy to learn that solar is making a positive impact on your savings. Thank you so much for going solar with us!

Oct. 9th, 2024

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Dwarakanath Vembar

I am using sunrun since July 2024. So far no one from sunrun has called me to inquire how is the system running. they have done a sloppy job of not informing me about the BUDGET program and I am paying so much for comed now than before and i am also paying for SUNRUN since i lease this service. never have i been so deserted by someone who says they are the best. before the solar was installed i was getting much cheaper electricity bill. i live in Palatine IL and i am very unhappy with their customer support.

1 year ago

Reply from Sunrun

Dwarakanath, thank you for bringing this to our attention. Sincere apologies for the issues you have experienced with our services and apologies for not providing you with a positive customer service experience. We have located your account and requested an Escalation Expert to contact you as quickly as possible to assist you. Thank you!

Oct. 2nd, 2024

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Yassa Davies

They cause my roof to leak and refused to repair it. They told me to pay them 3,50.00 for removal of the panels and replacement. Also the panels has not worked for almost a year and they are still sending me a monthly bill. I was paying 200.plus dollars to light company while sunrun kept sending me a bill for 177. 00 bill monthly. I had to pay them 1,050. To ease the harassing phone calls. Iam sorry so I ever signed up with this company.

1 year ago

Reply from Sunrun

Hi, Yassa; we're so sorry to hear of your continued frustration. We've located your account and asked that Mereceds contact you with an update as soon as possible. Thank you!

Sep. 16th, 2024

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janet johnson

We really appreciate our lower SCE bills. Also, a new electric box was installed which, I believe, saved us from having a fire.

1 year ago

Reply from Sunrun

Thanks for your review and for sharing your feedback, Janet! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Sep. 4th, 2024

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Jodhan Basanta (Copier)

If there was an option for half star or zero star that what Sunrun deserved, I have Sunrun solar system since 2018 for the first 4 years it works ok producing as per contract, in 2022 a few technician came saying the system is not reporting and all went down from there for the past 4 years Sunrun unable to fix the system and the entire system is down. Do yourself a favor and stay far from Sunrun, they are using cheap parts and meters if it break or stop working they cannot find replacement.

1 year ago

Reply from Sunrun

Thank you for bringing this to our attention, Jodhan! We are so so to hear that your system is not performing as expected. Our team would be more than happy to review your system's performance along with any other specific concerns you have. To address this, we will be sending you a private message requesting additional account information so that we can assign an Expert to thoroughly assess your account and provide you with an update.

Jul. 24th, 2024

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Beverly Phillips

we just received an SCE electric bill for $4231. Apparently our system isn’t working. We initially installed 42 panels to make sure we had plenty of energy. I’m still attempting to get that technician to the house to find out what the problem could be. Sunrun is understaffed and it takes a long time to even get through to talk to anybody. We are not happy, but hope this can be resolved soon..

1 year ago

Reply from Sunrun

Hello Beverly,

My name is Kristyn, and I am part of the Social Media team here at Sunrun. I'm following up with you regarding the review you provided, we definitely want to turn your experience around. In order to look into this further, can you please provide me with your service address?

Thank You,
Kristyn

Jul. 11th, 2024

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Lupe galvez

Dont get it, waste of money and time. I started the process in early September and they were not activated until june, and in june they started “working” but somehow SCE is not connected with them and i am paying for solar and for electricity and they tell me i have to wait? I cant speak to a supervisor because they are “unavailable” so i at a loss as to what to do. Please dont use sunrun i am Paying 300 more than i did with out solar, make that make sense

1 year ago

Reply from Sunrun

Thank you for reaching out to us, Lupe. Your monthly savings may fluctuate based on your usage patterns. Rest assured, our team is dedicated to assisting you and are here to ensure you are optimizing your savings potential. We will be sending you a private message requesting additional account information so we can help address your concerns. Thanks!

Jul. 13th, 2024

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Tracy Crichlow

Sunrun is very eager to get your business, but after the installation starts the customer service stops! I have been trying to contact the District Manager in my area James M for 6 weeks without a single call back. I HAVE NEVER SPOKEN TO THE MAN. My system has been installed for 3 months now and we can not pass city inspection. We were told James M would contact us and set up an appointment to have an engineer come out but we have heard nothing to date. This is VERY Frustrating that I can’t even get a call back. SUNRUN has terrible customer service after they get your business.

1 year ago

Reply from Sunrun

Thank you for bringing this to our attention, Tracy. We understand your frustration with the delay in activating your system, and for that we apologize sincerely. To address this our team will be sending a private message seeking additional information so that we can assign an Expert to thoroughly assess your account and provide you with an update. Our commitment is to resolve your concerns as quickly and effectively as possible. Thank you for your patience and understanding. If you have any questions or concerns in the meantime, please feel free to send us a private message. Thanks!

Jul. 13th, 2024

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Verified Customer

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Mike Welch

The overall process was seamless. We are currently under our 2nd lease with Sunrun, and wouldn't hesitate to use them again

1 year ago

Reply from Sunrun

This is awesome, Mike! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Jul. 9th, 2024

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Verified Customer

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Hilda Vivar

Great costumer service they answer all my questions they were patient. The solars work great!! Would recommend them to my friends.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Hilda! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jun. 14th, 2024

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