Sunrun: Read 3,816 User Reviews From Real Homeowners

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Jim Mount Pleasant, SC

Thank you Sunrun/LGCY Power- $81 savings in my first month. Great company, Streamlined process and Amazing local service for the low country. Jim SC

10 years ago

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Verified Customer

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Mike North Fort Myers, FL

Very good company to work with. They efficiently did 90% of our installation by phone and email. Great response time. Sunrun needs to get down to Florida.

10 years ago

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Dale Broad Homeland, CA

Well I signed on July 8th 2015, I was told the system would be installed and up and running in 90 days, the plans were submitted and approved on the same day so NO DELAY, the entire trench for the electrical was dug before they ever showed up, so NO DELAY, well its now Jan 9th 2016, six months later and still not done. I have called and called, I have sent e-mails, time and time again I am told they will hand it off to someone who will take care of it, but nothing has been done since early Oct. as far as I am concerned its abandonment, and I have a part solar system for free. I told them back in late Oct, again in Nov. and in Dec to come and remove all their equipment off my property. If I cannot get them to complete the job, I can only imagine what it would be like if I needed service. As I read many reviews I see that many other customers CANNOT get them to fix systems that are not working. Oh they did call for inspection, back on Nov. 2nd,2015, the inspector asked why did someone call for inspection when the system was NOT completed?? Since that day NO ONE has done any work to complete it.

10 years ago

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Rick Lancaster, CA

Been a customer since May 2012. Been happy until now. My system has been down for about 4 months now. It took almost 2 months to get someone out to look at it. The repair man ordered the new inverter. That was 2 months ago. Still waiting. Customer service will not keep me updated on the progress. They just tell me how they will get right on it. Would have rated them a 10 before this happened.

10 years ago

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Karen Hoeft Valdez, AK

I purchased Sunrun thru Home Depot of course the sales job promised lots of savings. Beware they do not deliver what they promise. The system they put on our house was based on a new house with only 6 months of billing at which we weren't there for 3 months. Instead of them telling us we should wait to get solar they put in a system that turns out only saves us 30%, definitely not good in my book. They were so eager for the sale, they give you quite a line of BS, I would not recommend them to anyone and when I am in Home Depot seeing people talking to Sunrun, I will tell them beware they DO NOT deliver what they promise. Look elsewhere!

10 years ago

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Marc San Jose, CA

SunRun is not returning my calls or keeping me informed when it comes to repairing my in-warranty Fronius inverter. This is the second go-around. The first the inverter partially failed. I called SunRun, and after calling weekly for 3 weeks, I finally asked for a supervisor. She promised to call me back with a status that day or the next, no call back. However, two days later, a tech called to look at the inverter. The unit was replaced by a refurbished unit from Fronius on 8/12. On 8/16, the the display on the unit failed, the illumination started blinking, and it stopped communicating with the data logger. I called SunRun again on 8/18, and now a week later, still no contact from SunRun.

10 years ago

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Theresa Valencia, CA

Sunrun are the worst company I have ever dealt with. You never do what you say. We are now heading into fall soon, the temps at my home are in the triple digits, all summer it has been hot,. I am scared to use my air conditioner. My system has been underperforming for a year now, you ARE aware of this!!!. They have said they will sent someone out, that never happened. My bill to edison at the end of last year were $2500 as opposed to your estimate of between $600-$900. Between your company and Edison I am now paying an average of $400 per month, that is more than I paid before solar. I would have this system removed from my home and at some point I know I will.

10 years ago

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Ron Lambert Webster, MA

Had solar since Jan I have seen a big difference in my electric bill. Saving significant money vs ly bills. The service getting the panels installed was seemed and without issues.

11 years ago

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Paul Altenburg Middletown, NY

On line about 6 months now. Installation was long, but OK. Accounting is good. Customer service seems receptive. I gave 4 to 6 potential references-not one was contacted by Sun Run. Their & my loss. But other than that, it seems to be legit so far.

11 years ago

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Susan Hahn

We chose sunrun based on feedback from other clients.

3 months ago

Reply from Sunrun

This is awesome, Susan! We are happy that you have heard such wonderful things about our company and decided to move forward with us. Thank you for choosing us as your solar provider.

Dec. 16th, 2025

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johnson johnson

So far so good. Can’t wait to see how this helps us save.

3 months ago

Reply from Sunrun

Your review brightened our day, Johnson! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Dec. 16th, 2025

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abran lopez

Great reputation and good quality staff.

3 months ago

Reply from Sunrun

Thank you for your kind words, Abran!

Dec. 10th, 2025

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Nicholas Kehlbeck

Looking for another option for energy and met Brian

3 months ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family!

Dec. 10th, 2025

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Verified Customer

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Ha Tang

No issues so far. The service is consistent

7 months ago

Reply from Sunrun

Ha Tang, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Aug. 12th, 2025

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Layne Allison

I was pleased with the step by step process of Sunrun. All work was completed in a timely manner. I was also happy that my property was respected and all materials were cleaned up upon completion.

1 year ago

Reply from Sunrun

Layne, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience with the services we provide. Thank you for helping us create a planet run by the sun!

May. 8th, 2024

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Dale Berridge Tucson, AZ

There were a few hiccups when Sunrun took over from our previous solar contract with Vivant but it all worked out fairly and now we're enjoying considerable savings on our electric bill. 4 adults and a child use a lot of electricity but our rooftop solar system handles it like a champ!

3 years ago

Reply from Sunrun

Thanks for your review, Dale! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family.

Jun. 24th, 2022

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no sugarcoating Cheshire, CT

Had a quote from them and as opposed to some other companies, the tech guy I spoke with was straightforward, knew his product and didn't read off a sales script. They had a good warranty on solar panels (25 years) but didn't have a good battery system and it only covered 8 hours in case of a power loss and on limited circuits... that is below standards these days. I would have given a higher rating if based on solar panels only, but I also have to say they were one of the most expensive quotes I got...

3 years ago

Reply from Sunrun

Thank you for sharing your experience with us! Customer experience is really important to us, and we try to keep our staff knowledgeable about our products. As we get new batteries with higher limits, we can always pass along information if you are interested. Thanks!

Jun. 24th, 2022

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William Smith Bolingbrook, IL

This company placed solar panels on my roof. The process was thorough from the perspective of informing us of the benefits. We had a direct contact person, which facilitated communication with the company. My concerns have more to do with their customer service subsequent to placing the panels. Consequently, placing the panels resulted in leakage (when there was a heavy rain/snow) onto my ceiling in one area resulting in two large water stains on my ceiling. They sent a person out and they re-mounted the problematic panel and we have not had an issue since. However, we have the damaged ceiling as a reminder. Upon requesting the company repair the damage to our ceiling, there was no service. We were persistent and reached out to the original sales person and submitted a claim on their website, as well as spoke directly with their customer service staff. No response yet and it has been several months.

3 years ago

Reply from Sunrun

Thank you for bringing this to our attention, William. We'd be happy to look into this for you and we will be sending you a private message requesting additional account information so that we can assign a Specialist to assist you directly.

Jun. 22nd, 2022

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Jim Jones Peoria, AZ

I chose to work with SunRun because of Devan‘s professionalism and information. SunRun also was one of the only companies that service is the panels from time of install forward.

3 years ago

Reply from Sunrun

Your review brightened our day, Jim! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Jun. 3rd, 2022

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Matilda Efotte

Great solar company with latest product and good support staff.👍🏽

5 months ago

Reply from Sunrun

Thank you so much for your positive feedback, Matilda. We are happy to hear that you are enjoying our products and that our staff has been supportive. Thanks!

Oct. 25th, 2025

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Verified Customer

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Joni Huerta

I have been very satisfied with the savings

8 months ago

Reply from Sunrun

Thanks for your review, Joni! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Jul. 3rd, 2025

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Verified Customer

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Todd Blue

Great customer service. Great company for Solar.

8 months ago

Reply from Sunrun

Thanks for your review, Todd! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jul. 3rd, 2025

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Verified Customer

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Michael Gunn

Excellent service. Used Costco to get set u

9 months ago

Reply from Sunrun

Thanks for your review, Michael! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jul. 3rd, 2025

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Verified Customer

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Li Xu

The staff is very good, conscientious and patient.

9 months ago

Reply from Sunrun

This is fantastic to hear, Li! We are thrilled to hear that you are enjoying the benefits of going solar. We appreciate your decision to choose sustainable energy and are here to support you every step of the way.

Jul. 3rd, 2025

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Verified Customer

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Michael Klahn

Friendly, professional service, completed in one day.

9 months ago

Reply from Sunrun

Michael, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Jun. 27th, 2025

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Verified Customer

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Elva Magallon

They were very good and always communicate

9 months ago

Reply from Sunrun

We're thrilled you had a good experience, Elva! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jun. 24th, 2025

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Verified Customer

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Jason Han

10/10 wouldn’t go with any other company

9 months ago

Reply from Sunrun

Thanks for your review, Jason! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jun. 24th, 2025

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Verified Customer

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Chris Wildman

We had an excellent experience working with Sunrun.

9 months ago

Reply from Sunrun

We're thrilled you had a good experience, Chris! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jun. 12th, 2025

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Verified Customer

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Tyson Brown

Transparent and timely communication, quality work!

9 months ago

Reply from Sunrun

This is awesome, Tyson! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Jun. 11th, 2025

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Verified Customer

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Carlos Levario

I thought the service was exceptional very detailed .

10 months ago

Reply from Sunrun

Thanks for your review, Carlos! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 10th, 2025

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Verified Customer

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Randall Gibson

Don’t like that I still have a electric bill to pay

10 months ago

Reply from Sunrun

Thank you for reaching out to us, Randall. Your monthly savings may fluctuate based on your usage patterns. Rest assured, our team is dedicated to assisting you and are here to ensure you are optimizing your savings potential. Please feel free to send us a private message with your service address or send an email to resolutions@sunrun.com. Once we confirm your account we will assign a dedicated Expert who will be taking a closer look into this. Thanks!

May. 10th, 2025

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Verified Customer

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Kelly Watson

Very professional from start, sales consultant, to finish.

10 months ago

Reply from Sunrun

We're thrilled you had a good experience, Kelly! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 7th, 2025

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Verified Customer

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Larry Junsay

Things were done in a patient but timely manner

10 months ago

Reply from Sunrun

Thank you so much for your kind words, Larry. We’re delighted to hear that your experience with Sunrun was seamless and satisfying. Thank you!

May. 3rd, 2025

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Verified Customer

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David Winn

Pretty easy to work with, and the install is working well.

11 months ago

Reply from Sunrun

Thanks for your review, David! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Apr. 30th, 2025

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Verified Customer

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Keenan Hall

Very pleasant experience with great sales and installation specialists.

11 months ago

Reply from Sunrun

We're thrilled you had a good experience, Keenan! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Apr. 25th, 2025

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Verified Customer

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Bob Bercaw

Great service competitive pricing easy to do business with

11 months ago

Reply from Sunrun

Your review brightened our day, Bob! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Apr. 25th, 2025

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Verified Customer

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Melvin Brooks

Very professional and a pleasure to work with.

11 months ago

Reply from Sunrun

We're thrilled you had a good experience, Melvin! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Apr. 10th, 2025

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Verified Customer

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Charles Severns

Outstanding installers. Very professional.

11 months ago

Reply from Sunrun

Thank you for sharing your positive experience with us, Charles! We're delighted to hear that our team was there to ensure this was a smooth and seamless process for you! Thank you!

Apr. 9th, 2025

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Verified Customer

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Edward Gastonguay

Sun Run Rep was clear about process. He supported us every step of the eay

2 weeks ago

Reply from Sunrun

This is awesome, Edward! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Mar. 19th, 2026

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Verified Customer

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Anthony Mazza

Sunrun has been an incredible company to work with!! We love our Solar!!

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Anthony! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Apr. 2nd, 2025

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Verified Customer

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Brian Frimmer

The service was outstanding and product works extremely well

1 year ago

Reply from Sunrun

Brian, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Mar. 10th, 2025

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Verified Customer

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Shirley Carr

They do excellent work cleaned up very well. Save me money on my electricity.

1 year ago

Reply from Sunrun

We're absolutely thrilled to hear about your positive experience, and to hear that going solar is keeping your electric bill low, Shirley! Your feedback means the world to us, and we genuinely appreciate you taking the time to share it. Thank you for being such an integral part of our solar community.

Mar. 4th, 2025

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Verified Customer

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Tiarra Galloway

Love Sunrun! If you want solar you can have it no money down!

1 year ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family, Tiarra!

Feb. 10th, 2025

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Verified Customer

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Julia Hsia

From start to finish, Sunrun was capable, professional and responsible.

1 year ago

Reply from Sunrun

Thanks so much for sharing, Julia! We're so glad to hear that you had such a great experience throughout the entire process. It's wonderful to see our customers enjoying the benefits of clean energy! If you ever need anything, feel free to reach out. Thanks!

Jan. 31st, 2025

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Verified Customer

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Heidy Andrino

I am saving money by having my solar panels installed. I am a happy customer!

1 year ago

Reply from Sunrun

Thanks for your review, Heidy!We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Jan. 29th, 2025

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Verified Customer

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Peter Fernald

Works great and saved a ton of money. Produces great amount of electricity

1 year ago

Reply from Sunrun

Thanks for your review, Peter! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Jan. 24th, 2025

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Verified Customer

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Salvador Dela Cruz

Merick was awesome. The customer service he provided was top notch.

1 year ago

Reply from Sunrun

We're pleased to hear about the positive impact your representative, Merick, had on your solar journey. Your feedback is invaluable, and we appreciate you sharing your experience with others. Thanks, Salvador!

Jan. 21st, 2025

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Verified Customer

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Cesar Aranda

Easy to deal with. Great costumer service. The overall process was easy.

1 year ago

Reply from Sunrun

Cesar, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Jan. 11th, 2025

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Verified Customer

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Li Chen

Great service and attempts to assist me with all my solar and energy needs.

1 year ago

Reply from Sunrun

Your review brightened our day, Li! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Jan. 4th, 2025

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Verified Customer

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Martin Trlak

The rooftop solar system looks nice and working like I hoped it would work!

1 year ago

Reply from Sunrun

This is awesome, Martin! Your positive feedback is like a ray of sunshine to us, and we're so happy that you are enjoying your system. If you have any questions or issues please don't hesitate to reach out to us. Thanks for going solar with us!

Jan. 3rd, 2025

Sunrun Reviews