Sunrun: Read 4,881 User Reviews From Real Homeowners

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Verified Customer

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R

Overall good experience and production. Work was done by Sunrun staff in sunrun vehicles. Production of the panels has brought my electricity down as agreed.

8 years ago

Reply from Sunrun

It's great to hear your experience has been great! One of our Sunrun values is to be customer-obsessed, and to hear our representatives have taken care of your issues is amazing! Thank you for helping create a planet run by the sun.

Apr. 11th, 2018

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Verified Customer

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vegasbill

They stay in touch periodically throughout the year. When there has been a problem they have acted fairly promptly to get it solved.

8 years ago

Reply from Sunrun

Thank you for the feedback! We love reading your review, and thank you for helping create a planet run by the sun.

Apr. 11th, 2018

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Verified Customer

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Michael Battistoni Bakersfield, CA

They were available through Costco. My conversation with their representative was great and, since it all seemed very reasonable, I decided to sign up for the service.

8 years ago

Reply from Sunrun

Thank you so much for sharing your experience, Michael B! We know service issues can be aggravating, and we are thrilled this was handled in a satisfactory manner.

Apr. 5th, 2018

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Verified Customer

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Peter Pundys

My son actually recommended it to us, that's why we got the panels. They have been a good company so far, very responsive.

8 years ago

Reply from Sunrun

Thanks for your advocacy, Peter P! From start to finish, providing the best customer experience is our aim! It's why trusted retailers stand behind our brand! As well, having local branches in most every state we operate ensures speedy and efficient installations for your project. So happy you're a part of our Sunrun family! Thanks for helping us create a planet run by the sun! Power Forward! #savewiththesun

Apr. 5th, 2018

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Verified Customer

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Esmeralda Becerra Coalinga, CA

The representative that we talked to really listened to us and understood what we needed. I also liked that they were located in our own city.

8 years ago

Reply from Sunrun

Thank you so much for the awesome feedback! We love hearing from our customers, it is very important for us as a growing company. Make sure if you are referring your friends and family you take advantage of our referral program by visiting Welcome to the Sunrun family!

Apr. 5th, 2018

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Verified Customer

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Gabriela Peschiera Anderson, SC

They were referred to us by a friend. The rep that we talked to was very good and in the end we signed up because it was all easy to install and maintain.

8 years ago

Reply from Sunrun

Providing the best customer experience is key because our mission is to create a planet run by the sun. Thanks for sharing your story! So happy you took that first step to learn more about solar energy's advantages. We are thrilled to welcome you to the Sunrun Family! Power Forward!

Apr. 5th, 2018

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Verified Customer

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Robert Bolt Taylors, SC

I had solar panels and I needed an issue to be taken care of. I went with them because I get any upfront calls and things were easy to explain.

8 years ago

Reply from Sunrun

We are so pleased to hear that you had a positive experience with our customer care team. Our goal, as a company is to be customer obsessed. We are so excited to welcome you to the Sunrun family.

Apr. 5th, 2018

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CindySue Price Ramona, CA

There is customer service with sunrun that needs to be improve.

3 weeks ago

Reply from Sunrun

We’re sorry you feel this way, Cindy, and we’d like to better understand what happened so we can take the next steps to help. Please be on the lookout for a private message from our team requesting some additional account information. Thanks!

Oct. 27th, 2026

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Verified Customer

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Clifford Nancy Baker Portland, Oregon

It was already on the house when I bought it

2 months ago

Reply from Sunrun

This is great to hear, Clifford! Glad you're enjoying the system and haven't had any issues. Thanks for choosing Sunrun!

Aug. 27th, 2026

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Shaymaa

The Sunrun process worked really well and was clearly explained, which made everything stress-free. I especially appreciate that there is no lien on the house with our leasing program, which gave us great peace of mind.

9 months ago

Reply from Sunrun

Thanks for your review, Shaymaa! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Feb. 11th, 2026

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Tham Le

I was referred to Sunrun by friend to Austin M. Austin did an outstanding job explaining and guide me throughout the installation process. I have a very positive experience with Sunrun.

9 months ago

Reply from Sunrun

Your review brightened our day, Tham! Our goal is to provide you with the best solar service possible, and we're delighted to hear that Austin played a huge role in making the process seamless for you. Thank you for helping us create a planet run by the sun!

Feb. 6th, 2026

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Marcial Magana

Austin was really helpful and explained everything. From the day we talked, 14 days later the system was installed. Super fast and professional, now waiting on city inspection.

9 months ago

Reply from Sunrun

Your review brightened our day, Marcial! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Jan. 27th, 2026

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Carlos Kaukahi Severson

What I liked about Jonah was his professionalism he attended to my questions and answered them promptly and gave me the answers I needed to feel solid about working with SunRun.

10 months ago

Reply from Sunrun

Thank you for sharing your experience with us, Carlos. We are thrilled to hear that John was attentive and was able to help answer all your questions. Thanks for helping us create a planet run by the sun!

Jan. 6th, 2026

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Jason English

Austin was great explaining the benefits and delivering on the project plan. They have been a great company so far. Installation is complete, just waiting for Edison to approve connection to the grid!

10 months ago

Reply from Sunrun

Thank you so much for your kind words, Jason! We're thrilled to hear that you're enjoying your experience with Sunrun. We're especially glad that Austin was able to provide helpful insights about your system and energy usage! Thanks for being part of our Sunrun family!

Jan. 6th, 2026

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Ty

Ryan made the process simple and easy. I've talked to so many different solar reps and the way he broke it all down for me just made so much sense it was a no brainer. Ryan is the Solar King!

10 months ago

Reply from Sunrun

Thank you so much for sharing your positive experience, Ty! We’re delighted to hear that Ryan was able to address all your questions and made the process easy for you! Thanks for choosing us as your solar provider.

Jan. 2nd, 2026

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Ihab fekry

Steve was absolutely amazing to work with. He saved me a lot of money on my solar system and explained everything clearly and honestly. No pressure, no games — highly recommend him

10 months ago

Reply from Sunrun

Thanks for your review, Ihab! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Dec. 17th, 2025

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Rico Orozco

Austin M. was professional and kept me updated with every step of the process from beginning to end. He was able to get my Edison balance paid in full. I recommend working with Austin for your solar needs.

10 months ago

Reply from Sunrun

Rico, we truly appreciate you taking the time to share your positive experience with others. We are delighted to hear that Austin was there to help you every step of the way and was able to explain everything in detail. Thank you for helping us create a planet run by the sun.

Dec. 17th, 2025

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Kyle Vogt

Brian was our sales guy, and the point person for our install back in 2020. He was pleasant, professional, and super responsive. I still see him around town regularly, and he's always friendly and happy to chat.

11 months ago

Reply from Sunrun

Hi Kyle! We are thrilled to hear that you had such a positive experience with Brian. It brings us joy to hear that he was pleasant to work with and responsive to all your needs. We hope that you enjoy the full benefits of going solar for years to come. Thanks!

Dec. 17th, 2025

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Joan Tsumoto

We signed with Sunrun because of Jonah’s presentation. Everyone we have worked with from supervisors to installation crew to follow up has been very professional and positive.

11 months ago

Reply from Sunrun

Joan, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Dec. 3rd, 2025

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Richard B Memory Jr Lowell, MA

Solid reputation and one the leaders in solar

1 month ago

Reply from Sunrun

Thanks for the recognition, Richard! We’re proud to be America’s #1 home solar and battery provider!

Oct. 27th, 2026

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Neil Maithel San Juan Capistrano, CA

reliable and professional service. Austin has been great!

1 month ago

Reply from Sunrun

It's great to hear Austin has taken such good care of you, Neil! Providing reliable, professional service is something we take pride in here at Sunrun.

Oct. 21st, 2026

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Sam Rivers Manchester, NH

Have no complaints to say about sunrun.

1 month ago

Reply from Sunrun

We're so glad you’re enjoying your experience with Sunrun, Sam! We’re proud to help homeowners take greater control of their energy.

Oct. 21st, 2026

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Enoc Norwalk, CT

Positive referrals from friends and family.

1 month ago

Reply from Sunrun

Thank you so much for sharing your positive experience and recommending Sunrun to the people in your life

Oct. 13th, 2026

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Felix Peralta Colton, CA

Better price and convenience for me and my family

1 month ago

Reply from Sunrun

At Sunrun, we focus on giving your family predictable, lower energy costs and complete peace of mind. We're thrilled we could help you!

Oct. 13th, 2026

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Olvin Avon, MA

Great company to work with if you want to do solar.

1 month ago

Reply from Sunrun

Thanks for your review, Olvin! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Sep. 24th, 2026

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Richard Ortiz Bakersfield, CA

I see what Sunrun is doing in the energy sector. Impressive

1 month ago

Reply from Sunrun

Thank you for your kind words, Richard!

Sep. 18th, 2026

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Alturo colvin Rialto, CA

Thank you great experience good information

1 month ago

Reply from Sunrun

Alturo, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Sep. 17th, 2026

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Verified Customer

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William Buglewicz Boulder Creek, California

Good overall deal, system working well now.

3 months ago

Reply from Sunrun

We appreciate you sharing this with us and are glad your system has been performing well!

Aug. 15th, 2026

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Verified Customer

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Rogerio Duarte Westborough, Massachusetts

Already had them install my previous solar panels.

3 months ago

Reply from Sunrun

So happy to have you with us, Rogerio!

Aug. 15th, 2026

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Verified Customer

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Corrine Bailey Las Vegas, Nevada

Positive interaction with Sunrun representative.

3 months ago

Reply from Sunrun

This is great to hear, Corrine! We're happy you had a good interaction with our representatives and that everything has been going well so far. Thanks for being part of our Sunrun family!

Aug. 5th, 2026

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Verified Customer

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Michael Bennett North Las Vegas, NV

Great representative and great customer service

3 months ago

Reply from Sunrun

We're thrilled you had a good experience, Michael! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jul. 23rd, 2026

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Michael Lyons

Sunrun is a very reputable company and Bill made me feel very comfortable with the whole process and explained it all to me. He helped me get solar and lower down my ComEd bills. The installation team was also very professional.

1 year ago Edited October 6, 2025

Reply from Sunrun

We're absolutely thrilled to hear about your positive experience, and to hear that going solar is keeping your electric bill low, Michael! Your feedback means the world to us, and we genuinely appreciate you taking the time to share it. Thank you for being such an integral part of our solar community.

Oct. 3rd, 2025

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Trish Kincaid Cypress, TX

The installation process was very smooth. Our rep stayed in touch through the whole thing. The installation team was ver professional and efficient. When we had a battery issue we had a support person who kept us informed every step of the way.

1 year ago

Reply from Sunrun

Thanks for your review, Trish ! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Apr. 25th, 2025

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Lisa Perez Kapolei, HI

The Sunrun team was on time and ready to work when the equipment was installed. They were very professional and courteous. They cleaned all their debris when they completed the job. They also explained what they installed and walked my husband through the process.

1 year ago

Reply from Sunrun

Thank you for taking the time to share your experience with us, Lisa! We’re thrilled that you had a smooth and seamless process during your installation. Your satisfaction is our top priority and we’re here for you whenever you need us. Thanks again for choosing Sunrun as your solar provider.

Jan. 3rd, 2025

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Excellent company and great service!

Sunrun is a top notch company! From start to finish, they did an excellent job of installing new solar panels, a new state of the art breaker box and back up battery for our home and they did it all in one day! I would recommend Sunrun to anyone seeking the installation of solar panels for their home.

2 years ago

Reply from Sunrun

Thanks for your review! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Nov. 11th, 2024

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Darlene Brinkerhoff

David W. with Sunrun was wonderful to work with. He is very knowledgeable and made us feel comfortable with him and his company. We enjoyed the process of getting solar and David made sure everything was taken care of the way he said it would be. He was (and is) very good about following up! We highly recommend him and Sunrun. Darlene & Mark

2 years ago

Reply from Sunrun

Darlene, your feedback is greatly appreciated! We’re delighted to learn that David, your representative, provided attentive assistance and was able to help answer any questions you had. Thank you so much for sharing your experience with others.

Oct. 31st, 2024

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Brandon Levinson Canyon Country, CA

The install process was stress free since SUNRUN handles every step. The equipment and installed panels appear to be high quality. I like the phone app that allows me to monitor the progress of install and permitting. The app also allows me to monitor exactly how my panels are generating and using power.

2 years ago

Reply from Sunrun

We're thrilled you had a good experience, Brandon! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Oct. 25th, 2024

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Eve Elektra Cohen

From beginning to end, everything was well explained, stream-lined, smooth sailing with kind, friendly employees who worked hard and got things done in a timely fashion, as well as explaining everything along the way. I would 10/10 recommend you to anyone for their solar needs.

2 years ago

Reply from Sunrun

Thanks for your review, Eve! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Sep. 30th, 2024

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Virginia Ristine

We loved our sales rep, he made everything understandable and helped us choose the best option for us. If it wasn't for him, we may have never signed up. Also, recently a rep stopped by our house just to check on us he said, as he was in the neighborhood.

2 years ago

Reply from Sunrun

We greatly appreciate your positive feedback, Virginia! It warms our hearts to know that your Sales Rep played a pivotal role in your seamless solar journey. We hope that you enjoy the full benefits of going solar for years to come. Thanks!

Sep. 11th, 2024

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Verified Customer

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Bruce Saavedra

The field consultant Amber, was incredibly professional, very knowledgeable, very helpful and most of all extremely polite and personable. The packages they offer can accommodate just about anyone’s needs. I would highly recommend Sunrun if you are considering installing solar. You can’t possibly go wrong!

2 years ago

Reply from Sunrun

Bruce, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience working with Amber. Thank you for helping us create a planet run by the sun!

Aug. 8th, 2024

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DENNIS SERBA SR

I DO SHARE AND SHOW MY NEIGHBORS AND FEEL BAD FOR THOSE THAT HAVE INADEQUATE AND OLD TECH. PUT IN. AND SOME THAT HAVE HAD LOTS OF PROBLEMS. PRESENTLY WE HAD RANOVA AND SUN POWER GO OUT OF BUSINESS HERE THAT WERE BIG SUPPLIERS AND SELLERS, INSTALLERS, SO RECENTLY I HAVE A LOT OF PEOPLE ASKING, SO I SHOW THEM AND TELL MY EXPERIENCE.

2 years ago

Reply from Sunrun

Dennis, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Jul. 31st, 2024

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Verified Customer

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Rj Staves

I have not had to pay more than a $129 A month for my solar and that is a drop of over $300 I was Paying For electricity And I do not have to worry about Power outages due to broken lines or Someone saying we have to shut down power in areas to not Overtax the grid

2 years ago

Reply from Sunrun

Thanks for your review, Rj! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Jul. 31st, 2024

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Verified Customer

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Zachary A.

They did exactly what they said they were going to do, quickly and efficiently. My system was up and running within weeks, and past inspection not too long after that. For anybody looking to save money on their monthly electric bill, I cannot recommend SunRun highly enough.

2 years ago

Reply from Sunrun

Thanks for your review, Zachary! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Jul. 24th, 2024

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Verified Customer

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Jhon Gonzalez

The overall experience was great. The dollars on roof look great. The wiring and battery look great. There were some stucco holes patches that could have used more detail. The one part I disliked was the painting. It was rushed and does not look professional. There are places where the paint seems to have been done to cover up only.

2 years ago

Reply from Sunrun

We truly appreciate your feedback, Jhon. We are so sorry to hear that you are not satisfied with the painting and we'd be more than happy to speak with you further about your concerns. Please feel free to send a message to resolutions@sunrun.com. Thanks!

Jul. 20th, 2024

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Todd davis

For the years 2022 and now 2024, Sunrun solar is more expensive than pulling off the grid. We live in Az and Sunrun customers for 10 yrs, initially the system was fine. But as it ages and breakdowns occur, the responsiveness is extremely poor (no correspondence, months of delays in repair) . This is the second time our inverter has gone down during the summer months and currently at 3 months (April through June) and still waiting for repair. The Sunrun end of year true-up for shortages is about 66% less than what the local power company charges us for electricity. Over 10 yrs we are averaging a savings, but have lost money 2 of the last 3 years.

2 years ago

Reply from Sunrun

Thank you for reaching out to us, Todd. Your monthly savings may fluctuate based on your usage patterns. Rest assured, our team is dedicated to assisting you and are here to ensure you are optimizing your savings potential. Please be on the lookout for a private message requesting additional account information. Once we verify your account we will be assigning a dedicated Expert to assist you further. Thanks!

Jul. 11th, 2024

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joseph iseri

2 years ago

Reply from Sunrun

Thanks for your review, Joseph! This is awesome! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Jun. 27th, 2024

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Ernesto Ramirez

SunRun Solar representatives turned out to be a whole lot better than expected. After talking to neighbors with solar systems by far SunRun exceeds them. No issues from start to finish. Dates for preparation, installation and up and running were right on time as promised. Neighbors have taken over two years to get approved and running.

2 years ago

Reply from Sunrun

Thanks for your review, Ernesto! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jun. 8th, 2024

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Verified Customer

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Paul L

My entire experience with Sunrun has exceeded my expectations. The installation process was uneventful. My expected power production has met the plan exactly. The one service call reponse I requested was immediately addressed and the minor concern resolved. I recommend Sunrum 100%.

2 years ago

Reply from Sunrun

We're thrilled you had a good experience, Paul! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jun. 8th, 2024

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Verified Customer

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Judith Roberts

I liked that they took time to explain the process and what solar panels could do to lower my extremely high electrical bill living in Phnx., AZ. And, they are right!!! Everyone living in extreme heat should have solar. It has saved me $1000's for my electric.

2 years ago

Reply from Sunrun

Judith, we appreciate you taking the time to share your experience! We are so thrilled to hear that going solar is helping you save money and help lower your electric bill. Our goal is to make going solar easy and enjoyable and we are overjoyed to have you as a valued member of the Sunrun family. Thank you for helping us create a planet run by the sun. Thanks so much!

May. 22nd, 2024

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Verified Customer

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Theresa Smith

When I first researched solar companies, a review that stated "I love watching the meter rewind". It's literally my favorite thing! This company is amazing! Answers all questions and easy to deal with. Great customer service!

2 years ago

Reply from Sunrun

We're thrilled you had a good experience, Theresa! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 16th, 2024

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