Sunrun: Read 3,582 User Reviews From Real Homeowners

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Verified Customer

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Richard Bostdorff Lincoln, CA

Great Installation, but nearly no after sales support if you purchase the system as we did.

3 years ago

Reply from Sunrun

Thanks for your review, Richard! We're sorry there was no support! We hope everything is working now! If you have any concerns please send us a private message with your address and concerns! Thanks!

Jun. 16th, 2022

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Stacey Michelitch Dewey, AZ

We are very happy with the service. We were frustrated with the process to get the service

3 years ago

Reply from Sunrun

Thank you for your review, Stacey! We're so happy to hear you're pleased with the service! We apologize for any inconvenience on our end! If you have any remaining concerns please send us a private message with your address and concerns. Thank you!

Jun. 16th, 2022

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Arthur Torino Marstons Mills, MA

The salesman was great. The system works great -- very happy. Sunrun support is weak.

3 years ago

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Arthur Smelnick Surprise, AZ

Ever since I joined, I've been trying to get into my account. I've called and talked to customer service at least 3 times to help me figure out why I can not get in. e

3 years ago

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Carl

I had my solar installation done a couple of years ago, and it went great. The team came in, did the installation, and I haven't had any issues since. I haven't interacted much with them since then, so I can't provide detailed feedback. Overall, I'm satisfied with the service and performance of my solar system.

3 years ago Edited January 10, 2024

Reply from Sunrun

Thanks for the review, Carl! We're delighted to hear you had a good experience with us, but we're sorry there was an issue with your install. Thank you for bringing it to our attention!

May. 27th, 2022

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Sherly

I have a good experience with the customer service good. It's nice and good.

3 years ago

Reply from Sunrun

Thanks for your review, Sherly! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 26th, 2022

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Anonymous

I have had two outages but that seems reasonable. They respond when I call.

3 years ago

Reply from Sunrun

Thanks for your review! Thanks for doing your part by helping us create a planet run by the sun!

May. 26th, 2022

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Linda Hawkes Henderson, NV

Solar panels are working as promised, our electric bill has noticeably reduced.

5 years ago

Reply from Sunrun

Thanks so much for sharing, Linda! We're so glad to hear that you're loving your system. It's wonderful to see our customers enjoying the benefits of energy independence! If you ever need anything, feel free to reach out. Thanks!

Oct. 3rd, 2025

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Huggins/Boyle Home Henderson, NV

Were very efficient, fast and professional from setup to functionality.

5 years ago

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Anonymous Oceanside, CA

Very satisfied with service. Install and money that we are saving

5 years ago

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Jim Hesperia, CA

Personnel always courteous and there have been no issues since installation.

5 years ago

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Yuriy Sacramento, CA

People are nice and work well. I have no complaints with SunRun .

5 years ago

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Robert San Clemente, CA

They did a good job. Installation seemed to take a long time.

5 years ago

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Annonymous Englewood, CO

I haven't heard from them since they install the solar panels

5 years ago

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Cynthia Portola Valley, CA

Great to work with. They were very efficient, nice, and responsive to our needs.

5 years ago

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Enrique Fort Worth, TX

Panels to not work very well - the quality is poor. There is not good customer service and the quality of the jobs are not good.

5 years ago

Reply from Sunrun

Thank you for your feedback Lucy, we are sorry to hear that this was your experience with Sunrun. We will share your communication with our Leadership team.

Jul. 6th, 2020

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Mike L

Honest, explained everything up front, installation was clean

5 years ago

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Burt Munger Ventura, CA

Fairly responsive. Except slow talking about installing a battery back up.

5 years ago

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Anonymous

Miss information at time of installation and poor follow through when I have questions or need support.

5 years ago

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George Jensen Kurtistown, HI

Most of the time the system works as it is supposed to. Sunrun monitoring the system is excellent

5 years ago

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trad123 Kaunakakai, HI

installation was professtional, follow up on problems was done in reasonable time

5 years ago

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Andrine Hempstead, NY

We always get our questions answered. The installation process as wonderful.'

5 years ago

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Marcel Brooklyn, NY

SunRun are doing a good job. The installation process was perfect.'

5 years ago

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twuckman Fullerton, CA

poor customer service in the beginning, some miss representation of the terms of the agreement

6 years ago

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Very disappointed Ed Berwick, ME

When transferring our account to new owner SunRun removed funds from my account for two months after. Called them many times about this.

6 years ago

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Anonymous Woodland Hills, CA

I need to talk about my solar, but no one call back, until now 2 years, every time I go Costco ( Simi Valley & Woodland Hills),I stopped by the booth SunRun

6 years ago

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Home Owner Tampa, FL

I believe the project benefits were not represented correctly - I should have had a larger system -

6 years ago

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Sagar

In case of Service, it is terrible to get appointment, which was very surprising

6 years ago

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Brad Potts

Getting what was promised. 2 issues since installation, and both addressed quickly and well done

6 years ago

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Donna Davis

Great value for the price of the service. Energy is really helping to run my home more efficiently.

6 years ago

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Tricia

I thought solar's were free in NY, but they are not. When I call I am referred to electric company for information.

6 years ago

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BG

Has been easy to get started and continue with SunRun - worry-free

6 years ago

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AJ Adelanto, CA

Your pricing could be a little lower,and a storage system to run the entire house would be nice

6 years ago

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Happy Customer Las Vegas, NV

Love my lower power bills and the ease of working with the staff.

6 years ago

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TESS MCCLURE

NOTHING BUT GOOD SERVICE AND HAVE REDUCED OUR ELECTRIC BILL BY 1/3

6 years ago

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greg Gurnee, IL

satisfied and no complain so far and my electric bill went down.

6 years ago

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William Reynolds Sun City West, AZ

We are saving money and we have told our friends and neighbors

6 years ago

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Jim Atwater, CA

Difficulty in removing lien while refinancing. Lack of offering home battery that charges while the grid is down

6 years ago

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Morgan Spartanburg, SC

I don't know if the equipment really works because I have too high of power bills and I would like to discontinue the service.

6 years ago

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anonymous

Good service and knowledgeable people that give answers on the spot.

6 years ago

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Lecont Court Pioneers

Helped us finance partly our obligation to repair the roof and electrical panel

6 years ago

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J. S. El Cajon, CA

One of the panels was not working and it took them longer to fix it than I would have liked.

6 years ago

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Roger Chatsworth, CA

no recent activity to talk about. Which is good. in the past equipment repair took too long to respond

6 years ago

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Anonymous North Hollywood, CA

Salesman offered me extra incentive but I was given the runaround before actually getting it.

6 years ago

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JL Delmar, NY

They are okay. They don't have a fix for running their website on firefox. You have to use IE.

6 years ago

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Roger Koyannagi Huntington Beach, CA

Mike the sales rep was really informative and always called back

6 years ago

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Jeff

Complete service that minimizes excess inconvenience, and time

6 years ago

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Joel Prescott Valley, AZ

Got the installation done in a short period of time. No problems.

6 years ago

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Judith

Sometimes we don't always get an answer right away. Installation was quick. It's doing the job.

6 years ago

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Yinpu

Some good experiences with them and some not so good. It's been three years now without a problem.

6 years ago

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