Sunrun Reviews

I've been waiting for months now for these people to fix an installation error. I have sent them all proof of the error; billing statements, pictures, and a report from my electrician..all things they requested. Sunrun will not show up to repair anything unless they know ahead of time, which means you have to hire your own electrician to find their mistakes first. Many many phonecalls and many reasons they give as to why they can't just send someone here, while I still have to pay a Sunrun bill, and a National Grid bill that has not shown improvement, despite showing them bills in the months before and after install, the amount to pay and kwh usage stays the same. I do not recommend Sunrun. My next approach to getting my issues solved is by calling a lawyer.

Sunrun Solar is the worst solar company. There are thousands of complaints against them. Their business practices and contracts are being investigated. They do not pass the CA tax credits on to their clients. The company keeps the tax credits. Don't even know how that is legal? They have the worst customer service. Their Escalation department is a joke. No matter the issue, they take zero responsibility. The customer is NEVER right according to them. There are so may Facebook Groups with thousands of complaints. And there nis no clear way to file complaints against them. There are Class Action Lawsuits against them. I definitely feel they are scammers. The industry needs to have clear complaint process for customer complaints. The CSLB - Contractors State Licensing Board in each state is a good starting point to file complaints. I started a Facebook group - Sunrun Solar Nightmares - Central Valley. There are at least a dozen or more FB groups with thousands of complaints. And still nothing gets done. I have filed at least 20 complaints with various organizations. Most just forward the complaints to Sunrun's Corporate Headquarters in Utah. I have dealt with at least 6 different people in Sunrun's Escalation Department. They are useless. Their contract states that "Sunrun offers a Performance Guarantee. If your system does not produce the power output guaranteed in this agreement, we will refund you for lost power." It also says they will "Monitor the system constantly." They will insure, maintain, and repair the Solar Facility at no additional cost to you including inverter replacement. Their rep showed up at our home and said our invertor was underperforming and he was replacing the inverter the following day. His exact words were "You don't have to be home. You won't even know we were there." He shut our solar off and then never showed up to replace the inverter. I found out when I received a $3700 bill from Edison. They reviewed our account and said we were not on Solar for 8 months. Sunrun guarantees they will "constantly monitor your solar." They obviously do not, or they would have known or solar was not operating for 8 months. They were 100% negligent and refused to cover the cost of their mistake ($3700.00) They offered us $500. I refused it. I have been researching their company and all the complaints. I cannot comprehend there has been hardly any action against this company with the number of people complaining. I submitted my information to Top Class Action Lawsuits. They are working on a class action lawsuit against Sunrun in California. I do research every day on this company. I will not stop until they do the right thing. And I wll assist others that cant get their complaints resolved.

Wow where to begin, we had them install solar 2 years ago and we’ve had nothing but issues. Last September it stopped working, there response we will try to get someone out as soon as possible 2 weeks later tech showed up does a few inspections and we’re up and running. Nice in the meantime my electric bill is $1100.00 higher because of having to run my A/C because of a heat wave nice there response oh we will discount our Sun Run bill $100.00 so $1300.00 electric bill for one month. Now fast forward to this August low and behold San Diego has another heat wave and guess what solar goes down again my first two calls to the company it’s let’s try and reboot the system with no luck. We will send out a tech to look at it but it’s going to be two weeks again. No way not again so my wife and I start calling and to be honest after nine phone calls and getting hung up on (oh sorry we lost your call) I finally went Karen on the elevation rep Brandon who didn’t like being called out for his crappy take it or leave attitude. So in closing don’t go with this company I’m doing my research on them it’s best to go with a company that can provide service after they do the installation. They like the slam bam we’ve got the install there customer service after that is pathetic.

We had our install in May 23, 2025. The install of he batteries interior and exterior appear to be completed properly. They matched our siding and brick with the casings the cabling from the roof to the batteries perfectly. However our roof was damaged during the install. We had a really bad rainstorm here in Lynwood Illinoi's shortly after the install. We contacted our rep at Sunrun and a appointment was setup which was a not show no call and then finally the Sunrun roofer showed up. We called a roofer who took pictures of the damage to the roof shingles, which we shared with the Rep. Tonight another rainstorm and Yep at 1:45 am the bathroom cam lighting is leaking again. Sent and email with video to the Rep. Will update this review with action and timeline of the companies response to this roofing issue. Just got our first bill 7/6/2025. Not so "Amazing".

My home has been so comfortable for me, with SunRun solar panels mount over my roof. My home appliances are alway running have an energy provider that suits their performance. Just like the name implies, SunRun keeps home appliances running.

To be honest, I wouldn’t have chosen Sunrun if Anna hadn’t been there. Her professionalism, knowledge, and genuine care made all the difference. She earned our trust, and that’s what ultimately led us to move forward.

My experience with Sunrun was great. The process was very smooth and each person I worked with was professional and very customer-focused. Wonderful team. I would recommend to others.

Easiest decision to make because of high cost of electricity rates rising every year in Hawaii, I had to find a better and cleaner solution to offset my electricity bill. Great experience thanks for your service.

The system is working excellent. We are enjoying the power from the system since last three years now. It's saving us thousands of dollars. No power lost during the Helene hurricane. Just amazing system.

They are very diligent and efficient. They are knowledgeable and respectful of my property. They will communicate every detail of the stages of installing my solar to city inspection.

Great introduction to solar and it was a very educational experience, staff provided a super informative explanation of the solar program and answered questions honestly without gimmicks.

I was not informed that I had options for the panels I was only given lease choice. I was told I can have them removed anytime , I called and was told to ready contract. I had 4 trees that were blocking panels in morning hours I showed proof and did not get help only if I would recommend client and installed was offered 1000. I paid 4500 got the tree removed and now I was producing almost double. I was told I was getting what I was supposed to. Yet still getting bills everymonth light company. Regret putting these on my new roof that I paid for.I was not informed that I had options for the panels I was only given lease choice. I was told I can have them removed anytime , I called and was told to ready contract. I had 4 trees that were blocking panels in morning hours I showed proof and did not get help only if I would recommend client and installed was offered 1000. I paid 4500 got the tree removed and now I was producing almost double. I was told I was getting what I was supposed to. Yet still getting bills everymonth light company. Regret putting these on my new roof that I paid for.

Think twice about sunrun . They didn’t install the panels flat on the roof . This causes a major problem with pigeons. Two of my grandchildren have gotten very ill from the feces that falls off of my roof. I have contacted them about this problem and their solution is for me to pay to have them come out and put critter guard At my expense. My suggestion is to find another company that’s responsible for their products and quit putting that expense onto the customer.

I like how we know how much our electric bill is every month as we lease the panels. If we use more than the panels make it’s only a little bit more in the hot summer months

The two is based on the missing service for installing a new system for a new customer. 1) The installation did not pass inspection. The Sunrun crew stayed a few hours, applying fixes for the reported faults, and stated the follow-up should be in about a week. 2) No appointment was set up. After no call-back, for two weeks, I scheduled an appointment. They NEVER updated the available days - for a while it was only 2 days a week - which became full week like everyone else. I told them twice - they NEVER updated their work order. 3) I was NOT informed that staying around to label the breakers was part of the PGE inspection. 4) The installation was Oct 14, 2023. With all the delays, and the reschedule to pass the inspection - the best they can offer is Dec 14, just before christmas break. 5) If solar panels are approved and activated before 2024, I will consider it a lucy day and buy a lottery ticket. 6) No solar power until half of winter has passed - with the winter heating bills. The flexible payment plans are great. Everything is great until installation has be corrected before the service is actually available.

Great experience. Everything was done properly and efficiently! Dealt with Justin B! He was the best, he did everything! I didn’t have to do a thing. 1000% recommend Justin.

Shane and Sunrun are great. Ive had Sunrun on two homes and all my expectations were met. I havent had an APS bill in years. Shane and his team truly cared about our projects and took care of us! Highly recommend!

Shane P and Sunrun were fantastic! 100% recommend you connecting with Shane for any and all questions. There’s a ton of solar options out there and I would recommend starting with Shane for guidance and options.

Buyer Beware of Sunrun. While a solar system is based on their KW "production" not your KW "usage" like the electric company and the solar cost $ per KW is less then the electric company what Sunrun did to run up my bill was over installing the # of solar panels I needed. Sunrun installed (32) panels for my 1667 SQ Ft house + pool with a south facing roof so the system is overproducing the amount of KW that I actually need so I am now paying Sunrun more than I was paying the electric company by at least $50 per month on an avg Sunrun solar bill of $300 mo vs $249 for the electric company. Additionally, it took 1 year for the electric company to make the adjustments to my monthly bill so I paid both bills for 1 year and finally got a credit from the electric co of $1,415 for 1 yr overbilling. When I asked Sunrun to help they said it was not their problem and when I asked for my Sunrun mo bill due date to be changed by 2 days to help my double payment issues, they flat-out refused. Bottom line I would not trust Sunrun on the number of panels needed. When I walk around my So CA neighborhood I have 2x as many panels as all my neighbors and we have a lot of solar installs on houses with pools here. I am a single woman home owner so not sure thats why I got ripped off so bad but I did... so beware of how they run up your bill.

Inverter stopped functioning within 6 years of use. Have waited over 3 months for Sunrun to address the issue while our system remains down in the high production months. They estimate over 2 months for the inverter to arrive (could be 6 months?!) and up to 30 days to schedule installation ("depends on region" and no ability to provide a better estimate). The service is untimely and the communication has been pitiful. After sending emails for weeks and receiving no response, I spent 40 minutes on hold and speaking to an overseas agent without a clue (not her fault) only to finally reach a "case manager" who confirmed that indeed an inverter was on order and that we could wait a couple more months before the system would be functioning again.

I am very surprised how disjointed this company is. My first salesman was good at presentation and understanding his product. I signed a contract with him, then he left the company. It has been a joke ever since. My new sales person was nice but when he tried to put his name on my contract he voided my contract and could not get it back on the system for me to see. Implementation called and said the contract was active regardless. However, it was not accurate with my expectations of what I signed. They proceeded to get the county approval for installation from the county. Then the contract person called and confirmed my contract was what I expected. HOWEVER, I just got an automated email that said they were sorry that I was cancelling my contract and would I do a survey. Really? I have cash in hand and their automated system is cancelling me! You really want me to answer a survey at this point? Talk about the right hand not knowing what the left hand is doing. I've never seen a company that is this poorly run. If I didn't have an approval from the county (they only thing I worried about) I would change companies.

Salesman did a good job of selling the leasing plan. He got my social security number to calculate my credit score. He also got my checking account information to make required automatic leasing payments after installation. This information is stored on his computer. (Has my personal identity information now been comprised and no longer safe because...) A technician came to my home and reported that my roof was inadequate for installation. Then after all of this the salesman emailed that Sunrun will not install on roofs more than 10 years old. The salesman could have saved me and his company a lot of time by telling me about the 10 year requirement from the get-go. I have several years of life left on my existing roof. Now I am concerned about the safety of my personal identity.

I had a solar system installed on my property in Jan. 2019. It was sold through Horizon Solar who is under contract with Sunrun. They came out to the house and laid it out and installed the system in about 3 days. Very professional. It was after they left the problems started. They told me that they were going to leave materials (5) 2"x 10"x 16' boards and a piece of metal trim 10' long in front of my property. They said a bigger truck would pick it next week. That was fine. I left the country and did not return till the first of May. While I was gone my neighbor was watching my home and taking in the mail. She contacted me at one point and said the sprinkler system for part of the yard was not working. I told her I would check it when I returned home. Went to get my mail the following day that I returned and noticed they had not removed the material from my property. I contacted the salesman about this and I also told him I had not received the Incentive Chk. For $1768.00 which was supposed to take 4 to 6 wks. to process and it was now more than 12 wks. The salesman said I would have to contact the head office. I thought maybe the sprinkler system was a stuck valve. Pulled the cover off the valves and turned on the system. Nothing, so I tapped each valve. The valve kicked in and I heard a rumble then water started shooting everywhere. Turned it off and that is when I found as I was digging that the pipes were all broken. They had filled the trench and I am guessing that I would have it fixed. Oh the concrete patch job they did on the side walk looks like crap also. I contacted Sunrun help desk and told my story to a person in that department. He said the incentive check was not part of Sunrun. He thought it was through the company they sub contract with. He did say they would contact Horizon Solar to find out what they were doing in regards to the removal of the material and repairs to the sprinkler system. Sent him and Horizon photos. I then called Horizon. They said the Incentive checks were now taking 8 to 12 wks. Asked to speak to a supervisor. Was told one would have to call me back & they never did. I also told both companies about the sprinkler system. They did have another company contact me saying they were a sub for Horizon and they would be out in 10 days to fix everything. A worker did show up. He said he was not told what was wrong. He said his truck was too small to remove the material & someone else would have to come with a bigger truck. We then went to where the sprinkler system was. I showed him where they had used the trenching machine and broken the pipes when they trenching. I have photos showing where they back filled the trench. It had settled and you can see where it went through the grass an into the flower bed and next to the main valve system for the sprinklers. What made me mad was they threw away the broken pieces and covered everything back up like nothing had happened. The guy could not figure how the pipes were connected and did not have the material to try and fix the system so he would have to come back. That was 4 wks. ago & have not seen him again. I have been watering everything with a hose which is a big job as it is a big yard. The salesmen brought the incentive check out on June 3rd. He saw what had happened said be patient. I have contacted an attorney and have an appointment to see if I can cancel the contract and have them remove their equipment. Have also contacted the better Business Bureau and am in the process of filing a complaint with them.