Sunrun: Read 4,821 User Reviews From Real Homeowners

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Rebecca Savage Riverbank, CA

Thank you Sunrun for your absolutely wonderful installation staff! Russ and his team were all pros and showed the highest amount of respect leaving my home looking even nicer than they may have found it. I would like to personally recommend Russ, Joey, Cory, Clifton, and Tony for all their hard work and courteous attitudes! Sunrun, please continue to higher staff of such high quality.

11 years ago

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Bob Irmiger Boulder, CO

REC was our solar installer - pro group all the way. Excellent experience with REC and Sunrun at all levels of management, from workers to managers. Great customer service! If someone doesn't have the answer they find someone that does. Very refreshing and unusual in this day and age. Have had our system up for over a year now and it is exceeding promised production. I love the $7.83 utility bills every month for most of the year.

11 years ago

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Orson Poon Hayward, California

Wonderful people from Sunrun, system with battery is gorgeous but more solar panel is better.. Lol

2 months ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family!

Jul. 23rd, 2026

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Will Smith Stockton, CA

So far the service has been amazing, and during these some months it's a been a life saver

2 months ago

Reply from Sunrun

We're thrilled you had a good experience, Will! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jul. 23rd, 2026

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Cesar Valdez Bakersfield, California

Best company out there. I’ve been offer alot of solar but this company made me feel cared for,

2 months ago

Reply from Sunrun

We're thrilled you had a good experience, Cesar! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jul. 22nd, 2026

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Nathaniel Jackson San Jose, California

Super relatable and easy to talk to helped me get my solar set up and saved me time

2 months ago

Reply from Sunrun

This is awesome, Nathaniel! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Jul. 1st, 2026

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Anna Elmwood, Illinois

Brian did a great job! He was so knowledgeable and easy to work with. We had a great experience.

2 months ago

Reply from Sunrun

Thank you for your kind words, Anna! We're thrilled to hear Brian was informative and provided exceptional support during the process. Thank you for choosing Sunrun!

Jun. 30th, 2026

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Harman Sidhu Roseville, California

Five stars all the way! Fast, friendly, and efficient service from start to finish!

2 months ago

Reply from Sunrun

Thank you for helping us to create a planet run by the sun!

Jun. 23rd, 2026

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Elissa A. Chicago, IL

Tia was informative and easy to speak with about Sunrun. Appreciated that indeed.

2 months ago

Reply from Sunrun

Your review brightened our day, Elissa! Thanks for taking the time to share your experience with Tia. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Jun. 23rd, 2026

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Verified Customer

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Edward Nazareno Henderson, NV

She is very friendly, explain everything and so easy to reach out

4 months ago

Reply from Sunrun

Edward, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!

May. 20th, 2026

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Verified Customer

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Quentin Glover Henderson, Nevada

Their program made the most sense to me in the term of having solar.

4 months ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family!

May. 20th, 2026

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Verified Customer

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Cesar Luna New York, New York

Because I was really pay alot of money in electricity and I want to save money

4 months ago

Reply from Sunrun

Cesar, we appreciate you sharing this! Saving on electricity is one of the biggest reasons people go solar, and we're glad you chose us to help you achieve this. Thanks for choosing Sunrun!

May. 5th, 2026

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Verified Customer

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Jacquelyn Kirton Bolden

Haas and everyone I dealt with was very helpful and informative

4 months ago

Reply from Sunrun

Thank you so much for sharing, Jacquelyn! We're really happy to hear everyone you dealt with was attentive and knowledgeable during this process. We're happy to have you part of our family!

Apr. 21st, 2026

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Verified Customer

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Chase Cheek

Love my solar really helped to bring my bill down. Customer service is great.

5 months ago

Reply from Sunrun

That's awesome to hear, Chase! We're glad to hear your system is helping reduce your energy costs and that you've had such a positive experience with our team.

Apr. 17th, 2026

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Verified Customer

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Alexander Collado

One of the best companies around NYC I love it 🥳🙏🤝🫶🏻

5 months ago

Reply from Sunrun

Thank you for this amazing review, Alexander! Thank you for being a valued customer in New York City!!

Apr. 14th, 2026

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Verified Customer

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Thomas Finnegan

Great company. I’m very happy with the service and the savings.

5 months ago

Reply from Sunrun

Your review brightened our day, Thomas! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Apr. 13th, 2026

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Verified Customer

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Augusto M De Castro Jr

Didn’t have a problem with the representative easy to work with 5 Star

5 months ago

Reply from Sunrun

Hi Augusto, we really appreciate you sharing this. It's great to hear everything went smoothly and that your representative made the process easy!

Apr. 10th, 2026

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Verified Customer

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Alberto Garza

Great job and great customer service. Staff very knowledgeable.

5 months ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family!

Apr. 10th, 2026

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Verified Customer

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Kim Goodspeed

They did everything to be sure I could get the most sun exposure and for production.

5 months ago

Reply from Sunrun

Thanks for your review, Kim! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Apr. 10th, 2026

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Verified Customer

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Mike Metzger

They were very upfront and professional , their follow-up was phenomenal

5 months ago

Reply from Sunrun

Thank you for sharing your positive experience, Mike! We're really happy to hear that you found our staff upfront and professional and that you felt our follow-up has been exceptional. Thanks, Mike!

Apr. 7th, 2026

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Verified Customer

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Mark Jessick

I like that workers and their superiors strive to do things right

5 months ago

Reply from Sunrun

We're thrilled you had a good experience, Mark! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Apr. 10th, 2026

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Verified Customer

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Khalidah Paskel

Speaking with Sunrun personal, they are professional and pleasantl..

5 months ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family!

Apr. 10th, 2026

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Verified Customer

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Carole Tayo

They have been great with follow up and making sure I understand how it works

5 months ago

Reply from Sunrun

Really appreciate you sharing this, Carole! We love hearing that the team made sure you understood how everything works and has been great at following up with you.

Apr. 9th, 2026

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Verified Customer

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Juan Servin

Great service. Sun Run solar panels have been so economical.

5 months ago

Reply from Sunrun

Thank you for your review, Juan! It's great to hear that you have enjoyed our services and have helped you save some money!

Mar. 26th, 2026

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Stella Phoenix, Arizona

I really appreciated Ton’s approach at Lowe’s. She was so informative and pleasant to chat with.

3 months ago

Reply from Sunrun

Thanks for being part of the Sunrun family, Stella!

Jun. 23rd, 2026

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Lohainy Lynn, MA

A instalação da sunrun ficou muito bonita, os meninos fizeram um ótimo trabalho e deixaram tudo limpo.

3 months ago

Reply from Sunrun

¡Tu reseña nos alegró el día, Lohainy! Gracias por tomarte el tiempo de compartir tu experiencia; nos alegra mucho que nos hayas elegido como tu proveedor de energía solar. ¡Bienvenido a la familia Sunrun!

Jun. 23rd, 2026

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Michele phillìps Placentia, CA

Because after doing my research it was clear to me that Sunrun was the best and was in the business the longest.

3 months ago

Reply from Sunrun

Thank you for your review, Michele! If you have any questions about anything, please let us know!

Jun. 13th, 2026

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David Cherish Newark, New Jersey

Sunrun provides capabilities and easy navigation to their specialists to provide with amazing installation

3 months ago

Reply from Sunrun

Thanks for your review, David! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 27th, 2026

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Verified Customer

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Anthony Conti

Sunrun has been great in terms of value experienced, service received and ease of doing business.

6 months ago

Reply from Sunrun

Hi Anthony, thanks for leaving a review! We're happy to hear you've had a great experience and that this process has been seamless for you. Thank you for being part of our Sunrun family.

Mar. 4th, 2026

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Verified Customer

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Matthew Meehan

We have been with Sunrun for years and they are a very responsible, proactive company.

6 months ago

Reply from Sunrun

Thanks for your review, Matthew! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Mar. 3rd, 2026

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Verified Customer

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Julio Mosquera

From the very beginning all the reps showed me respect, professionalism and understanding

6 months ago

Reply from Sunrun

This is awesome, Julio! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Mar. 3rd, 2026

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Verified Customer

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Christopher Burbank

They approached me at Lowe’s. They made the entire process very easy and straight forward.

6 months ago

Reply from Sunrun

Christopher, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Mar. 3rd, 2026

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Verified Customer

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Loc Huynh

They’re very good company. I just installed the solar system. I would recommend to my friends

6 months ago

Reply from Sunrun

We truly appreciate you taking the time to share this, Loc. We're honored you chose us and even more grateful for your recommendations. Thanks for going solar with Sunrun!

Feb. 20th, 2026

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Verified Customer

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Bonnie Greeno

The team that I worked with were great, I was always kept in the loop and had many text messages from them as to the next step in the process!

7 months ago

Reply from Sunrun

Bonnie, we truly appreciate you taking the time to share your positive experience with others. We are delighted to hear that our team provided updates and made sure you were updated every step of the way. Thanks!

Feb. 17th, 2026

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Verified Customer

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Andrea Price

Liked the service and follow up with all involved. We were kept updated throughout the process

7 months ago Edited January 26, 2026

Reply from Sunrun

Andrea, your review brightened our day! Our goal is to provide you with the best solar experience!

Jan. 27th, 2026

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Verified Customer

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Kelsi Taylor

Just sending in a test review to see how this is working and wanting to see the flow works

8 months ago

Reply from Sunrun

Sounds good, Kelsi!

Dec. 23rd, 2025

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Brandon Chicago, IL

Honestly, we have been nothing but happy with our Sunrun experience. The install technicians and salesman were all friendly and professional. The best part about their service guarantee is they cover almost any roof repair after the instillation takes place There ended up being a couple leaks the 1st winter as we had some pretty severe storms. However, when our service manager came out to inspect everything it was his opinion that the original inspection team missed a few things that we would have been responsible for repairing on the front end prior to install. Since the install had already taken Sunrun covered all the repairs with no fuss. Just got it done. Can't say enough good things about their service standards. With regards to is it worth it to get sun panels installed, my answer is yes absolutely. Provided of course you'll get enough sun to justify it. We opted for the leased panel versus buying outright because that is the plan in which they cover all maintenance.

4 years ago

Reply from Sunrun

Thanks for your review, Brandon! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Jun. 29th, 2022

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Hillary Riegel Rockville, CT

Working with Sunrun has been extremely simple and easy. They are very organized and have a tracker on your portal of their webpage to track where you are in the process. They sent electronic messages (texts, emails, robocalls) and also actual people talk to you. The sales rep was extremely great to work with. We had just moved into the house so we didn't have accurate usage for what we would need. He spent over an hour with me going over bills from our previous address and talking about my family to figure out our needs in the future before making recommendations about what size system we needed. The work was completed in one day and the installers were polite and worked quickly. We got regular check ins throughout the process and someone was always available to answer any questions that we had.

4 years ago

Reply from Sunrun

Your review brightened our day, Hillary! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Jun. 22nd, 2022

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RONALD WHITE Show Low, AZ

I personally leased this system from SunRun through our local Costco for our temporary home until my daughter could purchase the house from us. The system is still in our name, no problem with SunRun. They were very professional in the whole transaction including customer service after the system was installed. We had to have them come out to remove the system for an install of a new replacement roof just last year. They only charged us $500 for this and it included updating the rack and other electrical connections. I highly recommend SunRun for through Costco for a solar system lease or purchase.

5 years ago

Reply from Sunrun

Thanks for your review, Ronald! Our goal is to make going solar easy and enjoyable and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Sep. 2nd, 2021

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Cindy Muller Riverside, CA

They were very professional and efficient. The installers communicated very well and were very nice. Every step of the way there was communication.

3 months ago

Reply from Sunrun

Cindy, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!

May. 20th, 2026

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James Hill

The representative who signed me up totally lied to me about a battery backup and also the amount I would have to pay every month, when my roof leaked it took way over a year to get it repaired properly and I had to miss a lot of work for them to complete it! And never reimbursed!

5 months ago

Reply from Sunrun

Hi James, thank you for sharing your experience. We're really sorry to hear that it didn't meet your expectations. Transparency is important to us, and it's concerning to hear that things were not made clear along the way. Our team would like to speak with you further about what happened and understand your concerns so we can help escalate this for you. We'll be sending you a private message asking for some additional information so we can look into this.

Mar. 26th, 2026

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Verified Customer

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Rebecca Costa

0 down for the battery/Solar. Process took a few months but our Edison Bill was 1500 in the summer. 300 with sunrun

10 months ago

Reply from Sunrun

Rebecca, we appreciate you taking the time to share your experience! We are so thrilled to hear that going solar is helping you save money and help lower your electric bill. Our goal is to make going solar easy and enjoyable, and we are overjoyed to have you as a valued member of the Sunrun family. Thank you for helping us create a planet run by the sun. Thanks so much!

Nov. 8th, 2025

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Verified Customer

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Ryan Graff

SunRun’s reps and techs have been consistently helpful, honest, and on task. Would happily recommend them.

11 months ago

Reply from Sunrun

We're thrilled you had a good experience, Ryan! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Sep. 18th, 2025

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Verified Customer

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Daniel Schneider Oak Glen, California

The whole process for me is 5 star. I have had no problems with staff, customer service or the solar panels. I am very happy

2 weeks ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family!

Sep. 3rd, 2026

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Verified Customer

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Pamela Moulden Sunnyvale, California

Competitive rates and great team! Very responsive and kept me updated on all phases of the process. Excellent company to work with.

1 month ago

Reply from Sunrun

This is awesome, Pamela! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Jul. 23rd, 2026

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Verified Customer

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Cesar Balcarcel Simi Valley, California

I choose Sunrun based on the sales person presentation. He was very professional and convincing that this was the right choice.

2 months ago

Reply from Sunrun

Thank you for helping us to create a planet run by the sun, Cesar!

Jun. 23rd, 2026

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Verified Customer

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Gregory Surrells

They do everything in a timely manner and are very professional the way they handle all things. I have no complaints. We'll done Sunrun.

5 months ago

Reply from Sunrun

Thank you for sharing your experience, Gregory! It's great to hear that everything was completed in a timely manner and that you're enjoying our services! Thank you for being part of our family!

Mar. 24th, 2026

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Holly

Khelin was awesome. He explained everything and was there for me every step of the way. I am now saving money every month for the past few years. Thanks Khelin.

6 months ago

Reply from Sunrun

Thanks for your review, Holly! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Mar. 3rd, 2026

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Chris Siegler

Worst solar company ever! I've purchased multiple solar systems and they are the absolute worst. I had to use them with the purchase of a new home. They were way more expensive than others. The products they used were fine but their service is horrible. I received an email that my system was underperforming. They found my system wasn't communicating. I called their service department and they told me I didn't have a warranty. I had to go through three tiers of customer service and send them my contract for them to agree that I have a warranty. They said I had to sign an agreement to pay in the case that it was caused by physical damage but hat otherwise it would be covered by warranty. They got it communicating. Sent me a bill for $580 and refuse to acknowledge my warranty. I'm disputing it with BBB. They have multiple class action law suites against them. Stay away from them if you want someone that stands by their work.

7 months ago

Reply from Sunrun

Hi Chris, thank you for taking the time to share your experience. We're truly sorry to hear that you are having a billing dispute, and our team would like to look into this further to see how we can help. We've assigned an Escalation Expert who will review your account and reach out to you as soon as possible to help resolve your concerns. Just to set the expectation, as it's currently the weekend, the earliest someone will be in touch won't be until Tuesday, but they will likely do some research and look into this, then be in touch. Thank you.

Jan. 17th, 2026

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Augusto marcelo

The whole process from start to finish was thorough, i mean down to the bolt that was going to be installed, was explained Thank you faysal we love you!

8 months ago

Reply from Sunrun

Thank you for taking the time to share your experience, Augusto. We are overjoyed to learn that Faysal was very attentive during the entire process and made your solar experience exceptional. Thank you for being a part of our Sunrun family.

Jan. 2nd, 2026

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