Sunrun: Read 2,935 User Reviews From Real Homeowners

star star_border star_border star_border star_border

Ed Adame Chula Vista, CA

I had our system activated on Nov 30, 2016. It stopped producing on Dec 30, 2016. Sunrun did not catch it until Jan 18, 2017. Since then it's been an endless call with Sunrun and their partner Solar Universe. Your Customer Service do not even have the courtesy to follow up on my behalf. I have to wait 5 days to give Solar Universe to respond (which they did NOT). And since then, I have to call every other day to follow up. Up to now my system is still down. And to add insult to injury. I was billed for December and January. UNSAT! You can keep your referral money.

7 years ago

star star star star star

Prayot

Easy and best experience dealing with the transfer of lease when I purchased my home, they made it easy and simple for me. Top notch company!

7 years ago

star star star star star

Julia Craig-Harris

My experience was wonderful. Everything was delivered on time, installers were very professional. So far, a great experience.

7 years ago

star star star star star

Diane LaPenna Westminster, CO

Very nice people to work with. Had it installed last fall. Up and running for about 6 weeks now. Can already tell a difference in the utility bill

7 years ago

star star star star star

Charley

Awesome!! Very happy with the service . Install was very professional. They informed me of everything they were going to do.

7 years ago

star star star star star

Jason Chastain San Francisco, CA

Hands down top tier company all the way!!! Excellent service, very professional, great price!!! I could not be happier!!!! Thanks Sunrun!!!

7 years ago

star star_border star_border star_border star_border

Stacy Polinsky

We have had our solar for only 9 months and the system continues to stop working. We get a fault error. It takes weeks for someone to even come check out our system. Maybe because we are not leasing, we are buying the system. The inverter was already replaced once and now the system is saying we have 49 panels, however we have 50. This company is ridiculous and is selling an inferior product. We went through Costco, hoping for a superior product.

7 years ago

star star star_border star_border star_border

Peter A Hogg

Our roof leaked from installation over a year ago and was fix by a Helio Power tech and not a roofer. Several weeks ago it leaked again so told them they need to get a roofer which they said they'd do and that's been weeks ago and still promising. Would I use them again.... Big No! as they also really under paneled us with our usage.

8 years ago

star star star star star

Douglas Hart Brooklyn, NY

I am a new customer -- Great Experience ---- Great Advice Excellent --- Right down to the installers --- Pure professionals

8 years ago

star star_border star_border star_border star_border

Robbin Kuznetzkoff

Horrible experience! Do not call this company unless you are interested in paying more money for an inferior product and virtually no customer service. After being misdirected by the sales rep into a product that was not the correct one for me, I could find no one who would assist me in straightening out what has become a financial nightmare. Finally went with another company and have never been happier!

8 years ago

star star_border star_border star_border star_border

Dunnachie Los Angeles, CA

We have solar for several months and it has not worked correctly. They send service personnel who Have no idea how to fix it. When you call and complain you speak with a sarcastic employee who knows Nothing. Each month they bill us but the unit is off at the present time. We cannot get a qualified service person To work on the install. We are very disappointed and will not pay another bill until the unit is Fixed. We have tried the nice approach which does not work. Now we are withholding their payment. Let's see if that works.

8 years ago

star star star star star

Mateo Wolfe Oceano, CA

Sun Run is the best service to get. It wasn't crazy expensive like many other brands. Great service and they were installed FAST.

8 years ago

star star_border star_border star_border star_border

Sean Kennedy Duluth, GA

When I went to the website they said Pennsylvania was supported, however, when I spoke with an agent, was told that only a few select customers were eligible in PA. Agent would not tell me what qualified as a select customer other than that I had to be a Comcast subscriber. This is misleading advertising and they should be more transparent about what states they service and support.

8 years ago

star star_border star_border star_border star_border

dan baker Naalehu, HI

pay about a $100 per.month.more than with HELco here in Hawaii..it was o.k.at the start,as your family moves away your bill stays the same but your using less..now HELco is a better deal..i was told at the start i would pd.26cent per kw.that is t true..there was more than just the bill that was not right...also i had an analysis done and was told that an adjustment could be made..what a joke that was...i was talked into having solar for my small house that is not used all the time and it would be 28 cent per kw.. not true...when they talk to you...have it all in writing......

8 years ago

star star_border star_border star_border star_border

GButcher Kilauea, HI

Our system stopped registering in March. It is now mid-July and it is still not fixed because in 4 months Sunrun has not managed to get a repair technician to our property. They are all very polite when I have called and each time they say they will get right on it. They have even told me they were escalating us to an urgent status. However, after a dozen calls they have called me ZERO times to update me or schedule an appointment. My next complaints are to the Better Business Bureau and the state utility commission. Stay away from Sunrun if you can.

8 years ago

star star_border star_border star_border star_border

Venkat Subramanian Silver Spring, MD

Was all set with Sunrun. Did my homework and research for over 6 months. This was my project for summer. Mar 16, had the 'home visit' session. Disaster, to say the least. The gentleman appeared very knowledgeable but positively rude, absolutely 100% negative attitude, arrogant. If he believes he is intelligent, I will give it to him but he thinks customer is an idiot. Suppose to send me additional material and quote and of course don't have it till date..

8 years ago

star star_border star_border star_border star_border

Roy Rene Salvador Ramirez Palmdale, CA

I have three systems on three properties. On each, the inverter failed (Same make & model, Aurora). On each replacement instance, it took over two months to get the replacement inverter. Meanwhile, no electrical production. It takes too long to get reparations made. To give credit where due: For the initial installations, the service was #1; fantastic!! The bills afterwards were low!! :)

8 years ago

star star star star star

Shane Kirksey Crownsville, MD

the guys are very professional! Sunrun made the process of going solar very painless. I absolutely recommend Sunrun☀️

8 years ago

star star_border star_border star_border star_border

Laurie Geiger Tempe, AZ

We are happy with our solar with SunRun. Installation took much longer than expected but now that it's up, we truly see the savings. HOWEVER we were told numerous times that they would move the panels to a new location if we moved (for a fee of course). Now that we are in the process of purchasing a new home, they are saying that is not true and now we have to add the panels to the sale of our home. We NEVER would have signed the lease if we knew this to be true. Be very careful with this company. I am finding that they are pros in stretching the truth

8 years ago

star star star star star_border

Shawn jordan Matawan, NJ

Great job by the sales team and the installers. The installation was smooth took one day and they were super clean. Looks like Solar will be a good move!!

8 years ago

star star star star star

Juan Barraza Chandler, AZ

my experience with sun run was that they were very professional and punctual and right on top of there job duty as promised

8 years ago

star star_border star_border star_border star_border

Joe Folks Patchogue, NY

DON'T USE SUNRUN, whatever you do! One contingency we had was that the solar panels could be removed at no cost to us, should we need repairs on the roof. No problem, said the salesman. We shook hands on it. Turns out we need roof repairs, and Sunrun has said it is not part of our written agreement that we signed. So we will have to pay over $7,000 to remove the panels. Big regrets using these guys. Never again.

8 years ago

star star_border star_border star_border star_border

Michael Holloway Oceanside, CA

The worst. I am not saving a dime with Sunrun. They charge me for electricity at a rate higher than the utility company and for electricity generated whether I use it or not. Then the power company gets all the extra and sells it at a high rate while paying me wholesale. I lose money. My bill goes up 2% every year whether rates go up or not. Sunrun is a bad bad deal fro the consumer but a great deal for Sunrun and the power company.

8 years ago

star star star star star

Christiana Fyfe Bristol, RI

Got my first electric bill and already it has dropped significantly. I can't wait to see my next electric bill. I can only hope that it will be zero.

8 years ago Edited September 14, 2021

star star_border star_border star_border star_border

ADOLFO LLAMAS Hercules, CA

SUN RUN IS BREAKING A SIGNED CONTRACT, They wants to break the signed contract because they failed to communicate with the inspector that came to my house to see if my house was ok to install solar panels. I was told that my house was a go to install the system. Sun Run's contract was signed on 12/08/15, Sun Run told me that someone will call me to schedule the installation but instead of the Installation schedule received an email on 12/17/15 that said that they are sorry but my house would not qualified because the metal tiles roofing.

8 years ago Edited September 14, 2021

star star_border star_border star_border star_border

Jacob San Diego, CA

Service dept stinks, we have a roof leak needed them to remove some panels so the roofers can repair/patch the roof, it's been five weeks and at least 5 phone calls and still didn't here from them, and apparently they first give you quote within 14 days and if you agree it would take another 2-3 weeks before someone will come out. Your ceiling can collapse before you here from them

8 years ago

star star_border star_border star_border star_border

Stuart Peterson Portland, OR

I contacted Sunrun via a display at a local Costco. They were very quick about calling me, but I was very put off by them wanting credit score info prior to an initial consultation. It seemed very presumptuous of them to assume I MIGHT be paying via credit. The whole conversation seemed more like one that I'd have at a used car lot. I won't be doing ANY business with Sunrun.

9 years ago

star star_border star_border star_border star_border

Stephen Ford Valencia, CA

The are gouging me on pricing. I just bought a new home. The lease was changed over. The cost per month was suppose t obe 120.00. The bill just came in at 379.00. My monthly bill is now 198.00 and we over used for an extra charge of 184.59. Why the hell do I have solar if they are charging me the same as the electric company. Plus Im going to get a charge from the electric company. The whole thing is a scam!!!!!!!!!!!!

9 years ago

check_circle

Verified Customer

star star star star star

pauline wood Dudley, MA

we could not be happier with the whole SUN RUN experience,very nice,neat informative,just the best !!!!!!!!!!!!!!!!!!!!!

9 years ago

star star_border star_border star_border star_border

brad peceimer Grass Valley, CA

The installation and customer service are extremely poor. The installation crew was a complete nightmare as they screwed it up, and then I was forced to make 48 calls to see how I could get it fixed, but their customer service said "it's putting out the power we said, so we so sorry, but we will not fix the poor installation..... This is very sad as the installation looks like a bunch of 6th graders did it!

10 years ago Edited September 14, 2021

star star star star star

Robin Adams Seabrook, TX

I have this Company. I really like them. From the Sales Rep to the Customer Service and the Installers. They are UpFront about EVERYTHING. They are Friendly and Caring.

1 year ago

Reply from Sunrun

This is awesome, Robin! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for choosing us!

Dec. 28th, 2022

star star_border star_border star_border star_border

gricel valdez Yuma, AZ

I chose Sunrun for my rooftop Solar because I liked the idea of leasing and that they are one of the largest solar companies in the country. If I ever had a problem with my panels I wouldn't have a problem right? WRONG! First time we got rain I had more water inside my house then I did in my pool. Called Sunrun who contacted the Installer Titan solar power to fix the problem and that's where it all starts! The incompetent, underskilled and mismanaged installer has yet to fix my problem. It's been 6 months! The installer keeps coming out to take pictures but nothing has been done in 6 months! I think it's a stall tactic and they're hoping I will just go away. I don't fully blame Sunrun. Sunrun is a great company. Exceptional customer service and product! I am delighted with how much money I'm saving. The fault here lies with the installer they chose. After seeing there reviews on the internet and the BBB I'm not the only one with problems. They're not qualified to change a light bulb! I would chose Sunrun again. Everything is exactly as promised. They just chose the wrong company to install their product. I would research the installer more carefully next time.

2 years ago

Reply from Sunrun

Oh no, Gricel! We're so sorry to hear this and we definitely want the chance to turn your experience around. We will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your issue.

Jun. 22nd, 2022

star star star star star

jokerface6950

Sunrun has great monthly plans. I have 2 systems

3 months ago

Reply from Sunrun

Thanks for your review, jokerface6950! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Jul. 11th, 2024

star star star star star

Michael Canavan

Love everything about our solar panels!!

4 months ago

Reply from Sunrun

Thanks for your review, Michael! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jul. 2nd, 2024

star star star star star

deb johnson

Accurate information without a high pressure sales pitch

4 months ago

Reply from Sunrun

Deb, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Jun. 29th, 2024

star star star star star

abdul fradi

you did perfect job thanks for all services

4 months ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family, Abdul!

Jun. 18th, 2024

check_circle

Verified Customer

star star star star star

Rodrigo Jara

Set up was done in the same day quick same day

5 months ago

Reply from Sunrun

We are happy to hear that the Installation was quick and that everything ran smoothly, Rodrigo! We appreciate you taking the time to share your experience during this process. Thanks!

May. 22nd, 2024

star star star star star

Mike Kelne

Saves us money & prevents outages from the grid.

5 months ago

Reply from Sunrun

Thanks for your review, Mike! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

May. 16th, 2024

star star star star star

felix cuevas

Great company, great costumer service very clean work

5 months ago

Reply from Sunrun

Felix, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience with the services we provide. Thank you for helping us create a planet run by the sun!

May. 15th, 2024

check_circle

Verified Customer

star star star star star

matthew lawa

Very professional and Great customer service

5 months ago

Reply from Sunrun

We're thrilled you had a good experience, Matthew! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 15th, 2024

check_circle

Verified Customer

star star star star star_border

Jeanmarie

Nothing but good service and swift answers to questions.

10 months ago

Reply from Sunrun

Thanks for your review, Jeanmarie! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Jan. 3rd, 2024

check_circle

Verified Customer

star star star star star

Mitzi Watson

Great customer service. Process explained well. Work done in a timely manner

6 months ago

Reply from Sunrun

We're so happy to hear that you had a good experience with us, Mitzi! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

May. 1st, 2024

star star star star star

Bruce Ellington

System works great. Cost of electricity is amazing compared to my neighbors.

6 months ago

Reply from Sunrun

Thanks for your review, Bruce! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

May. 1st, 2024

star star star star star

Kim Fox

We absolutely love this program and love our new electric bills

6 months ago

Reply from Sunrun

Thanks for your review, Kim! We're so delighted that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

May. 1st, 2024

check_circle

Verified Customer

star star star star star

Cameron

Service was great! Exceeded my expectations every step of the way.

6 months ago

Reply from Sunrun

Your review brightened our day, Cameron! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

May. 1st, 2024

check_circle

Verified Customer

star star star star star

Pierre Myrtil

I am very Happy with Sunrun, everything is working fine. Thank you Sunrun.

6 months ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family, Pierre!

Apr. 30th, 2024

check_circle

Verified Customer

star star star star star

Paul Oettinger

Sunrun delivers on their promise and has great value for the money.

6 months ago

Reply from Sunrun

Thanks for your review, Paul! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Apr. 23rd, 2024

check_circle

Verified Customer

star star star star star

Rosalynn Perez

Its so refreshing to work with a team of professionals from start to finish!

6 months ago

Reply from Sunrun

Thanks for your review, Rosalynn! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Apr. 23rd, 2024

check_circle

Verified Customer

star star star star star

Marco Martinez

Excellent customer service. System work great. A lot of savings in energy.

6 months ago

Reply from Sunrun

This is awesome, Marco! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Apr. 23rd, 2024

check_circle

Verified Customer

star star star star star

Elizabeth Johnson

Easy to deal with, very good communication and follow through.

6 months ago

Reply from Sunrun

Thank you for taking the time to share your experience with us, Elizabeth! We are so happy to hear that you had a smooth experience throughout the entire process. We appreciate you sharing your feedback with others. Thank you so much!

Apr. 20th, 2024

Sunrun Reviews