Sunrun: Read 4,821 User Reviews From Real Homeowners

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Verified Customer

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Happy solar panel customer

To date no problem with the product. Installation was performed in a neat and quick manner.

6 years ago

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Anonymous Kailua-Kona, HI

GREAT PEOPLE AND PRODUCT, QUICK AND PLEASANT , MADE ME FEEL LIKE I AM IMPORTANT

6 years ago

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Dennis Tucson, AZ

The customer service answered every question that I had. I haven't had any problems with it.'

6 years ago

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Judith Portland, OR

So far everything has been working well, and when I have called with questions or requests, they responded promptly.

6 years ago

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Narendra Phoenix, AZ

They always follow up after the installation and see how we are doing and if we have any questions.

6 years ago

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Phoenix Revived Novato, CA

There support takes a long time to respond and the repair they promised has still not been delivered

6 years ago

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Randy Hallows Cave Creek, AZ

Because they are a very well run company. There crews are efficient and conscious of their work.

6 years ago

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Bewill Los Angeles, CA

Poor Customer Service, no follow-up with utilities company to get system turn on. I worked with utilities company to get ok.

6 years ago

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Matthew Singer Cotati, CA

Sunrun does not tell the truth about their product or service. They do not support their customers and I have to take them to court in order to resolve the conflicts that I have.

6 years ago

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Anonymous Citrus Heights, CA

They told me when they were going to be there and they were there and took care of it.

6 years ago

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Fred

They did exactly what they said they would do. Installation was timely and precise.

7 years ago

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T. Savage Loomis, CA

submited wrong plan to city to get stamped/approved; two years later i still can't get them to property set up my inverter which should have been done during installation.

7 years ago

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Verified Customer

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Joel

The only problems I have had involved confusion with the electric utility (Eversource)

7 years ago

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Very Unhappy Customer!!!!!!!

I had a problem arise with my system and it is taking 2 weeks before I can get anyone to even come out and look at problem I am very, very unhappy with c/s. My sales rep was great...

7 years ago

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Amado Laguna Hills, CA

I think it's great. Haven't had any issues. I would like for them to consider letting you buy a battery as a separate stand alone.

7 years ago

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Anna Phoenix, AZ

Quick and they cleaned up after themselves. I love that my electricity bill is very low.

7 years ago

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Edgar

Everybody was very nice and helpful and answered all my questions so I'm pretty happy.

7 years ago

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David San Jose, CA

Installation was very smooth running. It was convenient at the time of purchase.

7 years ago

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Joe Orange, CA

They have been great and have kept my system up and running, without me having to do anything.

7 years ago

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JAN BUCKMAN Orangevale, CA

I have saved money. They have delivered on their promises The have proven trustworthey.

7 years ago

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Lynn

Complete explanation of the process, along the way. They gave everything they had processed.

7 years ago

Reply from Sunrun

We love to hear that you were provided with everything you needed to have a great experience. Thank you for choosing to go solar with Sunrun. Welcome to the Sunrun family.

May. 4th, 2019

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Verified Customer

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Linton Hempstead, NY

I have called customer service and they have answered but I have also called them and got no answer.

7 years ago

Reply from Sunrun

Hello Linton, we want to make sure that your issues are being addressed every time you contact care. You have allowed us to install the panels, and we have welcomed you into our Sunrun family. If you have any questions please feel private message us your contact information. Thank you for helping us create a planet run by the sun.

Apr. 23rd, 2019

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Verified Customer

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AMT Fremont, CA

Customer service is excellent. Their panels are very effective in reducing cost of energy.

7 years ago

Reply from Sunrun

We love to hear that you are happy and are receiving savings. Let's power forward and create a planet run by the sun!

Apr. 18th, 2019

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Verified Customer

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San clemente San Clemente, CA

Overall, great job. Miscalculation on number and size of panels. The solar battery electrical circuit has had issues

7 years ago

Reply from Sunrun

Hello San. Keep in mind that the size of your utility bill is based on your usage. If your bill is higher than last year, you may be using more power than last year. Since your Sunrun rate is lower than that of your utility, that means you'd be paying even more for your current usage without solar. In other words, you're still saving.

Apr. 18th, 2019

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Verified Customer

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Albert and Diane

The service was excellent. We also appreciated that they were not high pressure sales.

7 years ago

Reply from Sunrun

Hello Albert and Diane. We love love love to hear about this great experience you had with Sunrun. We are honored to have you be a part of the Sunrun family, let's create a planet run by the sun.

Mar. 27th, 2019

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Verified Customer

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Gary Haynie

The installation was completed as they indicated and system operates as advertised

7 years ago

Reply from Sunrun

We aim to make going solar as easy as possible. Congrats on going solar with Sunrun, and thank you for helping us create a planet run by the sun

Apr. 15th, 2019

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Verified Customer

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Mark Madera, CA

The service was great, I always knew what was going on. My service rep was great, kudos to him.

7 years ago

Reply from Sunrun

Communication is key and helps our customers understand what is going on during the process of going solar. We are happy to see you were content with the over service and your representative. Let's create a planet run by the sun.

Apr. 15th, 2019

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Verified Customer

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kml

Sunrun has been reliable through their operation including installation and customer services.

7 years ago

Reply from Sunrun

Thank you for your kind words kml. We love to see that you are happy. We will always be a phone call away if you need anything. Thank you for helping us create a planet run by the sun.

Apr. 15th, 2019

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Verified Customer

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Barbara Escondido, CA

The equipment is collecting a lot of sun and we have a very low electric bill. It all went very smoothly.

7 years ago

Reply from Sunrun

Barbara, we love to hear that you are saving money with your solar system! Let's create a planet run by the sun.

Mar. 19th, 2019

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Verified Customer

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Joseph Probst Oak Lawn, IL

No problem swith service or product but timiming needs to be better on when job to be finished

7 years ago

Reply from Sunrun

Woohoo, this is great news! We love to hear you had a seamless experience, let's power forward and create a planet run by the sun. Thank you, Joseph!

Mar. 11th, 2019

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Verified Customer

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Girloy customer

The whole process was excellent, installation was on time and were very professional.

7 years ago

Reply from Sunrun

Love love love your review! Thank you Girloy C. Professionalism is a huge part of our work ethic as well as time management. Making sure you were installed quickly shows we are doing a great job. Thank you for helping us create a planet run by the sun let's power forward.

Feb. 20th, 2019

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4 Thousand Oaks, CA

The installation process was actually quite good. The panels on the roof work just fine. I'm very pleased.

7 years ago

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4 Oceanside, CA

I haven't had a ton of experience with the customer service but one of the set up processes wasn't super smooth.

7 years ago

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1

What they told us wasn't correct. We were trying to save energy from all the electric companies and basically we are paying a little more than what was told that they would cover.

7 years ago

Reply from Sunrun

Hello Jed. Keep in mind that the size of your utility bill is based on your usage. If your bill is higher than last year, you may be using more power than last year. Since your Sunrun rate is lower than that of your utility, that means you'd be paying even more for your current usage without solar. In other words, you're still saving.

Feb. 20th, 2019

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Verified Customer

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Susanto Fairfield, CA

It was convenient. Installation went well and quick. I have no problem with the equipment.

7 years ago

Reply from Sunrun

Love to hear that the equipement is running better than expected. Time is important which is why we do our best to meet our installation timelines. Thank you for leaving this wonderful review Susanto. Welcome to the Sunrun Family.

Feb. 20th, 2019

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Verified Customer

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John San Diego, CA

It looks pretty good but I have seen better. They are not very responsive to my needs. I would like them to invest a little bit more in keeping their customers happy after set up.

7 years ago

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Verified Customer

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James Henderson, NV

They were very efficient with installation. I was really astounded by the reduction of my city electric bill.

7 years ago

Reply from Sunrun

Woohoo! Already seeing a difference in your utility bill, that is amazing. We also love that you are helping us create a better environment by helping us create a planet run by the sun. Let's power forward.

Feb. 20th, 2019

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Verified Customer

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J Barfield Kapolei, HI

They have very professional people who go far and beyond of scope of their job to help me.

7 years ago

Reply from Sunrun

Professionalism goes a long way with our customers! Thank you J. Barfield, this is what makes us the number one solar provider. We love hearing that you were taken care of in a Professional manner during the whole experience! Let's create a planet run by the sun.

Feb. 20th, 2019

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Verified Customer

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Susan LAUGHLIN Benicia, CA

Everyone I had anything to do with at SunRun was efficient and professional. No glitches!

7 years ago

Reply from Sunrun

Wow Susan L.! This is what we work for! To hear this kind of feedback from our customers that go solar. We are ecstatic to hear that everyone was efficient and professional. Now let's power forward!

Feb. 20th, 2019

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Verified Customer

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Anonymous Peoria, AZ

Now that our system has been in operation for over a year, i notice that its layout is not optimal, considering its surroundings.

7 years ago

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Verified Customer

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Markcher1 Bakersfield, CA

My PGE bill shot up last 2 mos from 0! Called and found out I have a case number they are investigating and NO ONE called to let us know!

7 years ago

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Verified Customer

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Guy Las Vegas, NV

It's a good company. I always recommend Sunrun to my friends and neighbors. They have an excellent backup service.

7 years ago

Reply from Sunrun

Thank you for your review Guy! We are ecstatic to hear that you love your system and you are recommending us. We love to hear that our Service Field team was there when you needed us! Let's keep your system producing and create a planet run by the sun!

Jan. 30th, 2019

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Verified Customer

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C sims Honea Path, SC

It is has not been very valuable yet. My power bills are still around $100 a month plus my $119 a month to sun run???????

7 years ago

Reply from Sunrun

Hello C Sims. Your utility bill will show how much excess energy was pushed to the utility grid and stored as a credit. Your utility bill will also detail how much additional energy you needed to purchase from the utility.

The sum of the total production from the system and the additional amount purchased from the utility is your total usage. Unfortunately, Sunrun does not have access to the utility company's internal billing and metering, so we cannot tell you how much energy was stored as a credit to them.
Since your Sunrun rate is lower than that of your utility, that means you'd be paying even more for your current usage without solar. In other words, you're still saving.

Sep. 17th, 2018

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Verified Customer

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Bob McP - Peoria Peoria, AZ

SunRun worked with me to locate my solar panels for maximum sun energy collection.

8 years ago

Reply from Sunrun

Thank you for your feedback, Bob. We love hearing stories like yours! Our team strives to provide the best customer experience. We are so excited you're a new part of our Sunrun family.

Sep. 11th, 2018

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Verified Customer

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Bradley

Excellent customer care, installation and explanation of their product and services

8 years ago

Reply from Sunrun

What a spectacular review! This is amazing, and what we strive for, We want customers to feel great when speaking to customer care. Knowing how you're happy with you solar makes us happy. Power Forward Bradley.

Sep. 7th, 2018

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Verified Customer

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Misti Scott

Everything as promised. Lower rates and saving money. Misti in Sales follow up visits.

8 years ago

Reply from Sunrun

Welcome to the Sunrun family, thank you for taking the time to leave a review. We love to hear you are happy with the lower rates we provide.

Sep. 7th, 2018

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Verified Customer

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Anonymous Morgan Hill, CA

All was great except the referral program. I referred several neighbors who purchased and received NOTHING.

8 years ago

Reply from Sunrun

Thank you so much for sharing your experience, Justin! We really enjoyed reading your review. We would also like to take the opportunity to assist you with your referrals. Please feel free to reach out with your contact information.

Sep. 4th, 2018

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Dylan Murphy Columbia, SC

Poor customer service, still waiting on a response to a message I sent a week ago, which was a reminder after already waiting a week on my previous message.

8 years ago

Reply from Sunrun

Thanks for bringing this to our attention, Dylan M. We hate to hear your service was not what you expected. We would like to take this opportunity to help clarify any questions you have.

Sep. 4th, 2018

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Verified Customer

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Debra Rankin North Augusta, SC

The nicest people wonderful company love the ease of the installation and the web site

8 years ago

Reply from Sunrun

We are delighted to know you had a wonderful customer experience and you are satisfied with your solar system. Welcome to the Sunrun family. Thank you for helping us create a planet run by the sun!

Sep. 7th, 2018

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Verified Customer

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Barbara

They were customer focused, friendly & answerered any questions that came up, promptly

8 years ago

Reply from Sunrun

Thank you for sharing your story, Barbara! We are so pleased to hear that you had a positive experience with our customer care team. Our goal, as a company is to be customer obsessed. We are so excited to welcome you to the Sunrun family.

May. 22nd, 2018

Sunrun Reviews