Sunrun: Read 3,881 User Reviews From Real Homeowners

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Jacob San Diego, CA

Service dept stinks, we have a roof leak needed them to remove some panels so the roofers can repair/patch the roof, it's been five weeks and at least 5 phone calls and still didn't here from them, and apparently they first give you quote within 14 days and if you agree it would take another 2-3 weeks before someone will come out. Your ceiling can collapse before you here from them

10 years ago

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Stuart Peterson Portland, OR

I contacted Sunrun via a display at a local Costco. They were very quick about calling me, but I was very put off by them wanting credit score info prior to an initial consultation. It seemed very presumptuous of them to assume I MIGHT be paying via credit. The whole conversation seemed more like one that I'd have at a used car lot. I won't be doing ANY business with Sunrun.

10 years ago

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Stephen Ford Valencia, CA

The are gouging me on pricing. I just bought a new home. The lease was changed over. The cost per month was suppose t obe 120.00. The bill just came in at 379.00. My monthly bill is now 198.00 and we over used for an extra charge of 184.59. Why the hell do I have solar if they are charging me the same as the electric company. Plus Im going to get a charge from the electric company. The whole thing is a scam!!!!!!!!!!!!

10 years ago

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Verified Customer

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pauline wood Dudley, MA

we could not be happier with the whole SUN RUN experience,very nice,neat informative,just the best !!!!!!!!!!!!!!!!!!!!!

10 years ago

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brad peceimer Grass Valley, CA

The installation and customer service are extremely poor. The installation crew was a complete nightmare as they screwed it up, and then I was forced to make 48 calls to see how I could get it fixed, but their customer service said "it's putting out the power we said, so we so sorry, but we will not fix the poor installation..... This is very sad as the installation looks like a bunch of 6th graders did it!

11 years ago Edited September 14, 2021

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Verified Customer

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Luis

Don't buy this system Waste of Money. And they said it is 20 years of warranty and is not tru

6 months ago

Reply from Sunrun

Hi Luis, we appreciate you getting in touch with us. We are so sorry that your experience hasn't been pleasant. Our team is eager to address your concerns in greater detail. Please send a message with your service address along with a concise overview of the issues you are having to resolutions@sunurn.com or feel free to send us a private message. We look forward to turning your experience around. Thanks!

Sep. 25th, 2025

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Robin Adams Seabrook, TX

I have this Company. I really like them. From the Sales Rep to the Customer Service and the Installers. They are UpFront about EVERYTHING. They are Friendly and Caring.

3 years ago

Reply from Sunrun

This is awesome, Robin! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for choosing us!

Dec. 28th, 2022

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gricel valdez

We have had our system for 4 years now and it has been offline more than it has produced. It brakes. We wait for someone to come out and repair it. Months go by its fixed. I month later its broken again. Rinse and repeat. My roof leaks in 8 different spots and my panels over my porch broke loose in a thunderstorm six months ago and they still haven't sent someone out to look at them let alone fix them. A special shout out to Gabriel Thompson who has had our account for months now and is part of a "solutions team" who has done nothing. Not one phone call and a few emails to tell us she's "working"on the problem. I cant believe that a "Solutions Team" cannot manage to get someone out to my house, to fix my solar panels, that are in danger of blowing off, for the last six months! ABSOLUTE WORST EXPERIENCE AND WORST COMPANY EVER!!!

3 years ago Edited March 16, 2026

Reply from Sunrun

Oh no, Gricel! We're so sorry to hear this and we definitely want the chance to turn your experience around. We will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your issue.

Jun. 22nd, 2022

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Susan Hahn

We chose sunrun based on feedback from other clients.

4 months ago

Reply from Sunrun

This is awesome, Susan! We are happy that you have heard such wonderful things about our company and decided to move forward with us. Thank you for choosing us as your solar provider.

Dec. 16th, 2025

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johnson johnson

So far so good. Can’t wait to see how this helps us save.

4 months ago

Reply from Sunrun

Your review brightened our day, Johnson! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Dec. 16th, 2025

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abran lopez

Great reputation and good quality staff.

4 months ago

Reply from Sunrun

Thank you for your kind words, Abran!

Dec. 10th, 2025

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Nicholas Kehlbeck

Looking for another option for energy and met Brian

4 months ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family!

Dec. 10th, 2025

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Leo Welit

To save money on energy efficient technology!

5 months ago

Reply from Sunrun

Thank you for helping us to create a planet run by the sun!

Nov. 8th, 2025

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Verified Customer

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Maria Soto

My electricity bill was half of the regular bill yearly

2 weeks ago

Reply from Sunrun

Thanks for your review, Maria! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Apr. 10th, 2026

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Verified Customer

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Thelma Prichard

Easy to deal with, everything I needed was taken care of

2 weeks ago

Reply from Sunrun

Your review brightened our day, Thelma! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Apr. 10th, 2026

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Verified Customer

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Sandie Mcdown

They are very knowledgeable and friendly

2 weeks ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family!

Apr. 10th, 2026

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Verified Customer

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Ron Wilson Wilson

Sunrun is very efficient in what they say and do

2 weeks ago

Reply from Sunrun

Ron, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!

Apr. 10th, 2026

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Verified Customer

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Robert Enriquez

Honest Good Service! Megan is always helpful!

2 weeks ago

Reply from Sunrun

Your review brightened our day, Robert! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Apr. 10th, 2026

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Verified Customer

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Cynthia Gavin

So easy to work with surrounding! Great company 👌

2 weeks ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family!

Apr. 10th, 2026

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Verified Customer

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Tyrone stith

I had a amazing experience working with them

2 weeks ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family!

Apr. 10th, 2026

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Lisette

These solar work for me! Saving so much money! Great investment..

8 months ago

Reply from Sunrun

Thanks for your review, Lisette! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Aug. 12th, 2025

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Verified Customer

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Melvin Brooks

Very professional and a pleasure to work with.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Melvin! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Apr. 10th, 2025

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Verified Customer

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Charles Severns

Outstanding installers. Very professional.

1 year ago

Reply from Sunrun

Thank you for sharing your positive experience with us, Charles! We're delighted to hear that our team was there to ensure this was a smooth and seamless process for you! Thank you!

Apr. 9th, 2025

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Verified Customer

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Mass Graves

Great at meeting with our schedule for installation.

1 year ago

Reply from Sunrun

This is wonderful to hear, Mass! We are thrilled to hear that the meeting to schedule your installation went smoothly. Thanks for taking the time to share this!

Apr. 2nd, 2025

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Verified Customer

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Roger Birchmier

Been a customer for almost 7 years now. Satisfied

1 year ago

Reply from Sunrun

Your review brightened our day, Roger! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Mar. 14th, 2025

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Verified Customer

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Guadalupe Roldan

Tesla Batteries are game changing i like them

1 year ago

Reply from Sunrun

Thanks for your review, Guadalupe! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you are enjoying your batteries. Thanks for doing your part by helping us create a planet run by the sun!

Mar. 10th, 2025

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Verified Customer

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Conan Ferguson

They helped me save money on electricity!

1 year ago

Reply from Sunrun

Thanks for your review, Conan! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Mar. 4th, 2025

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Verified Customer

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William Byrd

Everything went great. Awesome communication

1 year ago

Reply from Sunrun

Thanks for your review, William! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Feb. 28th, 2025

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Verified Customer

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Walter Robe

Every person I spoke with was pleasure to talk to.

1 year ago

Reply from Sunrun

Thanks for your review, Walter! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Jan. 11th, 2025

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Verified Customer

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Rui Lin

Very nice service . The company has done a amazing job

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Rui! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jan. 8th, 2025

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Verified Customer

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Eamon Moran

Outstanding experience, prompt, efficient and

1 year ago

Reply from Sunrun

We appreciate your review, Eamon! It brings us immense joy to hear you had such a great experience with us. Thank you for being part of our Sunrun family. Thanks!

Jan. 4th, 2025

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Verified Customer

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Brenda Harris

Excellent service. Lovely people. Great savings!

1 year ago

Reply from Sunrun

Brenda, your review brightened our day! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for being part of our Sunrun family!

Jan. 3rd, 2025

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Verified Customer

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Brad Roberts

I like the net metering program that saves me money

1 year ago

Reply from Sunrun

That’s fantastic, Brad! It’s wonderful to hear how much you’re saving, and we’re thrilled you’ve had such a positive experience with your system.

Jan. 3rd, 2025

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Verified Customer

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Karen Warner

Very helpful with questions. Easy to deal with.

1 year ago

Reply from Sunrun

Thanks for your review, Karen! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Dec. 23rd, 2024

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Verified Customer

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Eugene Lang

Easy to do no out of pocket cost I am too old to purchase my own system

1 year ago

Reply from Sunrun

Thank you for helping us to create a planet run by the sun and thank you so much for being part of our Sunrun family!

Dec. 23rd, 2024

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Verified Customer

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Sandra Echols

Love the entire job. Thank you so much 👍

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Sandra! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Dec. 23rd, 2024

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Verified Customer

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Marvelia Gomez

Solar system is working great and great customer service.

1 year ago

Reply from Sunrun

Thanks so much for sharing, Marvelia! We're so glad to hear that you're loving your system. It's wonderful to see our customers enjoying the benefits of clean energy! If you ever need anything, feel free to reach out. Thanks

Dec. 18th, 2024

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Verified Customer

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Ethan Siemens

I love Sunrun they save me a ton of money

1 year ago

Reply from Sunrun

Thanks for your review, Ethan! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Dec. 18th, 2024

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Verified Customer

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Kevin Kerner

The shstem was working before it was said to be sone.

1 year ago

Reply from Sunrun

Hey Kevin! We are thrilled to hear that your system is working great! Thanks for taking the time to share your experience with us.

Dec. 17th, 2024

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Verified Customer

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Eui Sop Kum

Great way to save electric bills~~ !! Hooray!

1 year ago

Reply from Sunrun

Eui, we appreciate you taking the time to share your experience! We are so thrilled to hear that going solar is helping you save money and help lower your electric bill. Our goal is to make going solar easy and enjoyable and we are overjoyed to have you as a valued member of the Sunrun family. Thank you for helping us create a planet run by the sun. Thanks so much!

Dec. 17th, 2024

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Verified Customer

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Charles Ndhlovu

Pretty cool company, Ilike ther service, thanks!

1 year ago

Reply from Sunrun

Thanks for your review, Charles! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Dec. 17th, 2024

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Verified Customer

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Chris Tave

So far everything is working as promised.

1 year ago

Reply from Sunrun

Thanks for your review, Chris! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Dec. 17th, 2024

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Verified Customer

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George Gonzalez

Great service I would definitely recommend

1 year ago

Reply from Sunrun

Your review brightened our day, George! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Dec. 13th, 2024

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Verified Customer

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Kendall Juluke

I love everything about my solar panels.

1 year ago

Reply from Sunrun

Thanks so much for sharing, Kendall! We're so glad to hear that you're loving your system. It's wonderful to see our customers enjoying the benefits of clean energy! If you ever need anything, feel free to reach out. Thanks!

Dec. 12th, 2024

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Verified Customer

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Ralph Jackson

I Liked everything. Good Customer Service

1 year ago

Reply from Sunrun

Your review brightened our day, Ralph! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Dec. 12th, 2024

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Verified Customer

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Joan Hammer

The system has worked perfectly as promised from day one.

1 year ago

Reply from Sunrun

Joan, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!

Dec. 9th, 2024

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Verified Customer

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Dan Apostolov

Good communication and explanation on the spot.

1 year ago

Reply from Sunrun

Dan, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Dec. 3rd, 2024

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Verified Customer

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Jose Ramirez

Attention to perfection and time management

1 year ago

Reply from Sunrun

Thank you for helping us to create a planet run by the sun, Jose!

Dec. 2nd, 2024

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Verified Customer

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Daniel Watkins

They did what they said they were going to do great job.

1 year ago

Reply from Sunrun

Thanks for your review, Daniel! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Dec. 2nd, 2024

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Verified Customer

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Nelson Soto Zaldana

It is a recommended service I recommend it

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Nelson! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Nov. 27th, 2024

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