Sunrun: Read 4,243 User Reviews From Real Homeowners

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Frank Lamarque Highland, CA

From the initial presentation to the installation to the start up everything has been excellent ! I also liked the $15.00 monthly discount for going on auto pay.

9 years ago

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Mike in Rancho Palos Verdes, CA Minneapolis, MN

Solar panels worked fine. Installation was good and we were saving on our total energy bill...until we had to move with my job and then the experience turned ugly, very ugly. The transfer of service is not as easy as Sunrun claims, especially with a corporate, 3rd party buy-out involved. The 3rd party would not entertain a transfer of service and required for the system to be wholly paid for. So, the few hundred $$ a month in savings turned into thousands of $$$ in loss when the system had to be immediately paid "off". If that wasn't bad enough, Sunrun's contract says the value of the system will be determined by an independent appraiser - not true. The appraiser is done by them or someone they hire and they refused to show that appraisal. They claim, via email only, that the value of the system was greater than what was contained in the contract. Pure BS and shady business practice. Unless you can pay for your system up front, I would stay away.

9 years ago

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Joan Ball Alameda, CA

I have had Sunrun for 6 years. The question initially are you Electricity costs more than$150. I am in a very sunny area and my last bill was over $216 and I have added no more users. Then I get a settlement bill for the previous year for generally an additional $1000+. I was contacted by Sunrun about at the end of May and they were considering adding additional panels for an extra $50 per month. The layout I did not like but was prepared to possibly accept it, I have asked several times what the added panels would save me in electricity cost each month. I was told by Falynn McFarland last week that she would call me back 5-7-16. She said she is the project integrator! I have made calls every day and left Falynn McFarland my home # and times when I will be at home. I have not a phone call or email. Several people have asked me recently who proved my solar system and what is Sunrun like to deal with. I just told them the truth.

10 years ago

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Wyn Sears Arroyo Grande, CA

Getting Solar from Sun Run was by far the dumbest thing I have ever done in my 73 years. They saw a sucker gave me a contract even attorneys have a hard time understanding and took me for a ride. When I got solar for my house they quoted me some $30,000 which I couldn't afford. So they talked me into a sorta lease which at the time seemed reasonable about 108.00 per month. But after the first year I got a bill from PG&E for about $1,400 thats when I found out the bad news this was going to be for the rest of my life!!!!! The thing they no call true-up this year it was $1,800. Then I got a bill from Sun Run also a true up bill. I called the salesman and he said that they weren't supposed to charge me a true up bill so I didn't get the Sun Run True up bill for several years. I called customer service to complain about all these true up bills and they answered me in a couple of weeks after my call with another true up bill. Mind you The subject of true up bills were never brought up by the salesman in the beginning. I thought I had to pay a fixed rent on the equipment . Anyway my advice to anyone getting solar go to a more honest company where they tell you all the facts. If you have to pay a true up bill you might as well not even buy solar.

10 years ago

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Darwinn B. (Dutch) Rutz Greeley, CO

The company and their representatives have been straight and very professional all the way down the line. I have had it for about three months now, no glitches, I recommend it.

10 years ago

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Heidi and Rita Thompson Cathedral City, CA

the worst customer service ,liars, runaround, for over a year! We were promised by our salesmen ....our bill would be $219.00 a month and from SCE no more than $5.00 a month in non summer months,and in the Summer months never EVER have they seen a bill from SEC charge anyone over $60.00 a month...so my bill from SEC for the last year is $1,300.OO!!!!!!!! I have called,emailed called,emailed,Facebook,social media with promises of getting to the bottom of this sendin everything they wanted of my bills from SEC wait wait wait wait ,call again oh sorry can you send them in again!!! OMG so SCE came to my home to shut me off.......There are so many unhappy customers with promises of you sunrun to fix things...... i was told that SCE is now charging more for something and sunrun did not tell me or in my contract charging for something new sorry thats on your end to pay not me ...shame on your sunrun for not going to bat and helping your customers and giving us all the runaround shame shame on you . I'm going to call action news to do a story on your salesmen and what they say just to sell people a contract Again, you are requesting me to send the copies of my statements from SCE, i haveHAD to pay for a 3rd time because some assclown is misplacing them prob in the trash. mad as h***,get it together CEO !!!! Now saying ,well maybe we need more panels ,really?? who do you have working for you

10 years ago

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Lorena Montes Los Angeles, CA

This is only my first month with Sunrun and I already regret giving my business to this company. The system did not work properly since first day and it took 10 days for a tech to come and revise it. In the bill there is a $15 charge for not signing for auto payment (is that legal?) and the customer service is horrible. They were not able to at least let me chose the date I want the 'mandatory' auto payment. Not happy with this company.

10 years ago

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Jim Mount Pleasant, SC

Thank you Sunrun/LGCY Power- $81 savings in my first month. Great company, Streamlined process and Amazing local service for the low country. Jim SC

10 years ago

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Verified Customer

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Mike North Fort Myers, FL

Very good company to work with. They efficiently did 90% of our installation by phone and email. Great response time. Sunrun needs to get down to Florida.

10 years ago

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Dale Broad Homeland, CA

Well I signed on July 8th 2015, I was told the system would be installed and up and running in 90 days, the plans were submitted and approved on the same day so NO DELAY, the entire trench for the electrical was dug before they ever showed up, so NO DELAY, well its now Jan 9th 2016, six months later and still not done. I have called and called, I have sent e-mails, time and time again I am told they will hand it off to someone who will take care of it, but nothing has been done since early Oct. as far as I am concerned its abandonment, and I have a part solar system for free. I told them back in late Oct, again in Nov. and in Dec to come and remove all their equipment off my property. If I cannot get them to complete the job, I can only imagine what it would be like if I needed service. As I read many reviews I see that many other customers CANNOT get them to fix systems that are not working. Oh they did call for inspection, back on Nov. 2nd,2015, the inspector asked why did someone call for inspection when the system was NOT completed?? Since that day NO ONE has done any work to complete it.

10 years ago

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Rick Lancaster, CA

Been a customer since May 2012. Been happy until now. My system has been down for about 4 months now. It took almost 2 months to get someone out to look at it. The repair man ordered the new inverter. That was 2 months ago. Still waiting. Customer service will not keep me updated on the progress. They just tell me how they will get right on it. Would have rated them a 10 before this happened.

10 years ago

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Karen Hoeft Valdez, AK

I purchased Sunrun thru Home Depot of course the sales job promised lots of savings. Beware they do not deliver what they promise. The system they put on our house was based on a new house with only 6 months of billing at which we weren't there for 3 months. Instead of them telling us we should wait to get solar they put in a system that turns out only saves us 30%, definitely not good in my book. They were so eager for the sale, they give you quite a line of BS, I would not recommend them to anyone and when I am in Home Depot seeing people talking to Sunrun, I will tell them beware they DO NOT deliver what they promise. Look elsewhere!

10 years ago

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Marc San Jose, CA

SunRun is not returning my calls or keeping me informed when it comes to repairing my in-warranty Fronius inverter. This is the second go-around. The first the inverter partially failed. I called SunRun, and after calling weekly for 3 weeks, I finally asked for a supervisor. She promised to call me back with a status that day or the next, no call back. However, two days later, a tech called to look at the inverter. The unit was replaced by a refurbished unit from Fronius on 8/12. On 8/16, the the display on the unit failed, the illumination started blinking, and it stopped communicating with the data logger. I called SunRun again on 8/18, and now a week later, still no contact from SunRun.

10 years ago

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Theresa Valencia, CA

Sunrun are the worst company I have ever dealt with. You never do what you say. We are now heading into fall soon, the temps at my home are in the triple digits, all summer it has been hot,. I am scared to use my air conditioner. My system has been underperforming for a year now, you ARE aware of this!!!. They have said they will sent someone out, that never happened. My bill to edison at the end of last year were $2500 as opposed to your estimate of between $600-$900. Between your company and Edison I am now paying an average of $400 per month, that is more than I paid before solar. I would have this system removed from my home and at some point I know I will.

10 years ago

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Ron Lambert Webster, MA

Had solar since Jan I have seen a big difference in my electric bill. Saving significant money vs ly bills. The service getting the panels installed was seemed and without issues.

11 years ago

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Paul Altenburg Middletown, NY

On line about 6 months now. Installation was long, but OK. Accounting is good. Customer service seems receptive. I gave 4 to 6 potential references-not one was contacted by Sun Run. Their & my loss. But other than that, it seems to be legit so far.

11 years ago

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Watcharee

Exceptional customer service and products.

3 months ago

Reply from Sunrun

Hi Watcharee, thank you so much for your kind words. We're really glad you've had a great experience with both our team and our products. We truly appreciate you taking the time to share this!

Apr. 9th, 2026

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Layne Allison

I was pleased with the step by step process of Sunrun. All work was completed in a timely manner. I was also happy that my property was respected and all materials were cleaned up upon completion.

2 years ago

Reply from Sunrun

Layne, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience with the services we provide. Thank you for helping us create a planet run by the sun!

May. 8th, 2024

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Dale Berridge Tucson, AZ

There were a few hiccups when Sunrun took over from our previous solar contract with Vivant but it all worked out fairly and now we're enjoying considerable savings on our electric bill. 4 adults and a child use a lot of electricity but our rooftop solar system handles it like a champ!

4 years ago

Reply from Sunrun

Thanks for your review, Dale! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family.

Jun. 24th, 2022

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no sugarcoating Cheshire, CT

Had a quote from them and as opposed to some other companies, the tech guy I spoke with was straightforward, knew his product and didn't read off a sales script. They had a good warranty on solar panels (25 years) but didn't have a good battery system and it only covered 8 hours in case of a power loss and on limited circuits... that is below standards these days. I would have given a higher rating if based on solar panels only, but I also have to say they were one of the most expensive quotes I got...

4 years ago

Reply from Sunrun

Thank you for sharing your experience with us! Customer experience is really important to us, and we try to keep our staff knowledgeable about our products. As we get new batteries with higher limits, we can always pass along information if you are interested. Thanks!

Jun. 24th, 2022

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William Smith Bolingbrook, IL

This company placed solar panels on my roof. The process was thorough from the perspective of informing us of the benefits. We had a direct contact person, which facilitated communication with the company. My concerns have more to do with their customer service subsequent to placing the panels. Consequently, placing the panels resulted in leakage (when there was a heavy rain/snow) onto my ceiling in one area resulting in two large water stains on my ceiling. They sent a person out and they re-mounted the problematic panel and we have not had an issue since. However, we have the damaged ceiling as a reminder. Upon requesting the company repair the damage to our ceiling, there was no service. We were persistent and reached out to the original sales person and submitted a claim on their website, as well as spoke directly with their customer service staff. No response yet and it has been several months.

4 years ago

Reply from Sunrun

Thank you for bringing this to our attention, William. We'd be happy to look into this for you and we will be sending you a private message requesting additional account information so that we can assign a Specialist to assist you directly.

Jun. 22nd, 2022

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Jim Jones Peoria, AZ

I chose to work with SunRun because of Devan‘s professionalism and information. SunRun also was one of the only companies that service is the panels from time of install forward.

4 years ago

Reply from Sunrun

Your review brightened our day, Jim! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Jun. 3rd, 2022

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Leidy Hernandez

A family member recommended it to us and they were in love with it

4 months ago

Reply from Sunrun

Leidy, we're so glad to hear you were referred to us by a family member! We are thrilled to hear that you're enjoying your system. Thank you for choosing Sunrun and for sharing your feedback.

Mar. 6th, 2026

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Patty H

Austin was amazing, outstanding customer service. His expertise was top notch.

4 months ago

Reply from Sunrun

Patty, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Mar. 3rd, 2026

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Ricky Gibson

Jay was very articulate and well-informed regarding his representation .

4 months ago

Reply from Sunrun

This is awesome, Ricky! Your positive feedback is like a ray of sunshine to us, and we're so happy Jay could guide you through your solar experience.

Mar. 3rd, 2026

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Lascerberg

Sunrun panels are very strong and sleek inverter too works smoothly

4 months ago

Reply from Sunrun

Thank you for your feedback, Lascerberg! We're thrilled that the panels have been working well for you and that you are liking the sleek look of your inverter. Thanks for being part of our Sunrun family!

Feb. 25th, 2026

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Damon Quiggle

Excellent service from start to finish. Khelin was terrific!

4 months ago

Reply from Sunrun

We truly appreciate you taking the time to share this! We're so glad Khelin was great to work with during your experience. Thank you for being part of our Sunrun family!

Feb. 20th, 2026

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Jacquelyn Blanco

Was interested in installing solar panels at home and saving some money.

5 months ago

Reply from Sunrun

Hi Jacquelyn! We'd be happy to assist you if you are still interested in getting panels! Please reach out for more information!

Jan. 27th, 2026

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Verified Customer

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Frank Ricchio

Very happy with the end to end process and results

10 months ago

Reply from Sunrun

This is awesome, Frank! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Sep. 14th, 2025

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Verified Customer

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Sean Sweeney

Good communication Work done efficiently

10 months ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family, Sean!

Sep. 9th, 2025

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Verified Customer

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Joe Mcelvogue

Sunrun took over my solar contract , nicely.

10 months ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family, Joe!

Sep. 4th, 2025

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Verified Customer

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Johnnie Weathersby III

I love the product & the service given!!

10 months ago

Reply from Sunrun

Really appreciate you sharing this, Johnnie! We’re so happy to hear your system is working well for you. It’s always rewarding to see customers like you getting the most out of clean energy. Thanks again!

Aug. 29th, 2025

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Verified Customer

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R Wolske

Great customer support. Our first system

10 months ago

Reply from Sunrun

Thanks so much for sharing, R Wolske! We’re thrilled to hear that you’re loving your system. It’s customers like you that make what we do so rewarding! If you ever have any questions or need support, we’re here to help. Thanks!

Aug. 27th, 2025

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Verified Customer

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Ryan Fallot

Quick, clean fast, and great to work with.

10 months ago

Reply from Sunrun

Ryan, thank you immensely for taking the time to share your wonderful experience with us! It brings us immense joy to know that your journey was flawless. Your support means the world to us as we strive to create a planet run by the sun. Thank you for being part of our mission

Aug. 27th, 2025

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Verified Customer

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Govind Bhagat

Great Team to work with. Satisfied with the work done.

10 months ago

Reply from Sunrun

Govind, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Aug. 27th, 2025

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Verified Customer

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Pamela Cole

Great panels, great installation and much lower SCE bills.

10 months ago

Reply from Sunrun

Pamela, we appreciate you taking the time to share your experience! We are so thrilled to hear that going solar is helping you save money and help lower your electric bill. Our goal is to make going solar easy and enjoyable and we are overjoyed to have you as a valued member of the Sunrun family. Thank you for helping us create a planet run by the sun. Thanks so much!

Aug. 27th, 2025

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Verified Customer

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Michael Rebella

Great Company and very professional. Highly suggest Sunrun!

10 months ago

Reply from Sunrun

We're thrilled you had a good experience, Michael! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Aug. 27th, 2025

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Verified Customer

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Fernando Garcia

Bill is not expensive. Very good product

10 months ago

Reply from Sunrun

Your review brightened our day, Fernando! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Aug. 27th, 2025

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Verified Customer

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Steven Giles

Representatives were respectful and very polite

10 months ago

Reply from Sunrun

Thanks for your review, Steven! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Aug. 27th, 2025

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Verified Customer

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Chii Huang

Food service; fast responds to post installation events like corrections

11 months ago

Reply from Sunrun

This is great, Chii! We are glad to hear that our staff was quick and responsive, and able to address your needs. Thanks so much for sharing!

Aug. 14th, 2025

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Verified Customer

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Ryan Maloney

The best utility decision I’ve made in the last 10 years.

11 months ago

Reply from Sunrun

Thanks so much for sharing, Ryan! We're so glad to hear that you're loving your system. It's wonderful to see our customers enjoying the benefits of energy independence! If you ever need anything, feel free to reach out. Thanks!

Aug. 14th, 2025

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Verified Customer

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Ryan Lewis

Sunrun monitors and maintains my equipment and panels.

11 months ago

Reply from Sunrun

Thanks for your review, Ryan! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Aug. 9th, 2025

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Verified Customer

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Frank Ramos

Professional and easy company to work with.

11 months ago

Reply from Sunrun

Wow, Frank! We’re so happy to hear that you’ve had such a great experience and that our team has been there to help every step of the way. Thanks for sharing!

Aug. 12th, 2025

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Verified Customer

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Pedro Acevedo

So far so good, no complains. They've been very helpful

11 months ago

Reply from Sunrun

Thanks so much for sharing, Pedro! We're so glad to hear that you're loving your system. It's wonderful to see our customers enjoying the benefits of clean energy! If you ever need anything, feel free to reach out. Thanks!

Aug. 12th, 2025

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Verified Customer

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Hector Arias

I actually love everything about sun run

11 months ago

Reply from Sunrun

We're thrilled you had a good experience, Hector! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Aug. 2nd, 2025

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Verified Customer

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Alvin Ng

So far Sunrun has come through on all their promises.

11 months ago

Reply from Sunrun

Your review brightened our day, Alvin! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Aug. 2nd, 2025

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Verified Customer

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John Dirnberger

The service and product is great. I highly recommend them.

11 months ago

Reply from Sunrun

We're thrilled you had a good experience, John! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jul. 31st, 2025

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Verified Customer

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John Perez

We’ve been Sunrun customers for six years on love it.

11 months ago

Reply from Sunrun

Thanks so much for sharing, John! We're so glad to hear that you're loving your system. It's wonderful to see our customers enjoying the benefits of clean energy! If you ever need anything, feel free to reach out. Thanks!

Jul. 31st, 2025

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Verified Customer

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Cheryl Allegro

Our experience with our project was flawless with SunRun.

11 months ago

Reply from Sunrun

Thanks for your review, Cheryl! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Jul. 29th, 2025

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Verified Customer

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Charles Fails

I like The Company and is Satisfied with my experience.

11 months ago

Reply from Sunrun

Thanks so much for sharing, Charles! We're so glad to hear that you're loving your system. It's wonderful to see our customers enjoying the benefits of clean energy! If you ever need anything, feel free to reach out. Thanks! 😎 🌞

Jul. 26th, 2025

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