Sunrun Reviews

Sunrun is a company that has a wide range of quality depending on what area you look at. Let me review them in chronological order. 1) Sales/Marketing: My first contact with Sunrun was in December 2015 - the same month when I bought my house. The problem there was that I did not have enough usage statistics so I was not able to provide them with an annual consumption figure. But I called my electric company and they gave me an annual number for the previous owner. Sunrun did a fairly good job taking it and make an initial design. 2) Permits, paperwork: I give very high rating to Sunrun how they took care of the bureaucracy related to the installation. 3) Installation: The installation was a little less than 5 stars. The initial schedule called for a day with 5 people, but we ended up with two days and 3 people. That was just an additional work day where I had to find out how to stay home. The installers worked quietly, but they've left some debris after they left the site. They also drilled some unnecessary holes into the siding which they promised to cover, but they never did so. 4) Activation: I was told that it takes a few days to activate the system once the net meter was installed by the electric company. It was more than just a couple of days, and I suspect that they wanted to wait until the first of the month so they don't run into complicated billing issues. I didn't receive any notification telling me that my system went online - I just started to notice that the meter was spinning backwards. (Which was great!) 5) Service: After a few weeks of production, the system was not properly reporting the daily production on the web site. I kept telling Sunrun about it, and they told me that it was a temporary problem. After about 2 months they admitted a real error, and they came out and replaced something in the hardware and all of the sudden the data showed up correctly 6) Customer service: I reported other issues to Sunrun. While the representatives were polite and kind, many of the issues were not fixed. The biggest shock was that I tried to refer a friend (for the financial benefit) but the page was not working properly. It took me 3-4 contacts until it was entered in the system, but after 2 months my friend was still not contacted by the company. Overall: Sunrun seems to be great at the beginning, but their greatness and quality declines as you progress into the the implementation and production.

Sunrun is the only company that delivered services as promised. Every other Solar Company did not prove a long term business relationship or quality in their product and service.

We are planning a home remodel and want to include solar in the project. I engaged with the consultant and he collected all the information. I even provided drawings of the new part of the house where we would like to put the panels. Then their design team said that because it was not complete and verified they could not proceed. I have already received bids and this came as a surprise. Since we are in the stage of selecting the team we want to work with for our remodel this eliminated them from consideration. If you are looking for a partner to do solar for a remodel look somewhere else, this should be something they explain to their consultants so as to not waste people's time.

i enjoyed my time working with sunrun,on the phone and watching the workers installing my panels on my roof ,and i'm looking forward to my solar savings thank you john vigilante summerville sc

The entire sunrun process was easy simple and convenient. The staff was very professional and helpful. I did not have a problem at all. I would highly recommend this program to anyone.

Very professional installation.I worked in maintenance for 45 years and was very impressed with the work in a short time Customer service is the best We love our solar system Thanks to all involved.

I have sun run solar panels on my roof. It has been a great experience and I would recommend them to anyone, in fact I have. Many of my neighbors also went with sun run and are loving there low power bill, sun run is great!

Our 2 ground arrays are already over producing almost 2 to 1. The installation, service and overall dealings with SunRun have been nothing short of an excellent experience! Leasing, not owning was a no brainer!

We installed a Sunrun solar panel system about 3 months ago. They installed per promise & the system has been running great for the past 3 months. Overall savings so far on the electric bill around $600 so far.

Right now I am not a happy camper with SunRun. First, I feel I made the sad mistake of leasing. My mistake, I didn't truly understand solar. I just wanted to reduce my electric bill and was under the assumption by going solar I wouldn't have a bill that I would be getting paid for putting electricity on the grid. Wrong mistake on my part. Our grid is with Southern California Edison who I end up paying at the end of the year almost $900.00 for taxes, and fees they still charge. Plus the payments I make to SunRun monthly. I was with the understanding I would be producing more electricity than I would require. I was also with the understanding SunRun, since I am leasing, would maintain my system. Well the inverter that was installed is no longer working. I have been without solar now since the 22nd of June 2016 and it's now 19 August 2016. SunRun outsourced the repair to another company, Helio Power, and I am told there is a backlog of inverters which need to be required. I will purchase the solar system which has been installed and am actively searching for another company to install more panels, and who can deliver on their promises.

It is a great opportunity to go Sunrun Solar bcuz we can save some dollars out of our Overpayment being paid to Eversource every month. I paid $150-$250 each month to Eversource. Now I got a bill of $101 for about 2 months. That's why I request every homeowner To go Solar! Please don't delay, save money and have clean energy as well. Thanks

Very well-trained and effective staff in all areas... Sales, planning, installation, permitting,and startup were done without a hitch and within the promised times. We haven't needed service, so I can't comment on that.

I have been with SunRun for approx 4yrs and never had a problem. There was a smooth transition from introduction to the turning on the panels no complaints. I believe any problems start with the rep and the install team. Consistent product across the area served.

The amount of customer service is incredible. Constant email updates of the entire process from start to finish along with visits and phone calls from the friendly sales staff.

Everything was great from beginning to end. Install crew showed up an hour early to accommodate my schedule. Had running a month now and no problems. Great company to do business with.

Everything went smoothly from the installation to flipping the switch on the box. It took an extra bit time time due to my towns inspection process but in the end, all went well.

Still a bit early to know exactly. As I have not received the 3 months of bills yet from Edison. However we are excited to have solar and feel Sunrun did an outstanding job getting our solar system installed.

This was an easy experience! They were professional and took care of business every step of the way. I just hope that they are able to continue to do business here in Nevada. Make the right decision PUC.

I have been with Sunrun for just under a year. The entire process todate has been smooth. I would highly recommend signing up with them especially if you use a lot of electricity. You cannot go wrong!!!

It was a great decision, going solar and doing with SunRun. My system is performing better tht had been presented to me. My system has been installed for 1 1/2 years now and I only regret not having done this sooner The folks at SunRun are professional and a pleasure to deal with. I can'r say enough about them.

Overall solar experience is rated a 9. HOWEVER, Regina is correct, in that Sunrun gives you a yearly increase of about 2%. They tell you in the beginning it is a set rate for the length of the contact, then surprise you with it every year and tell you it's in the contract. It is...in VERY tiny writing. Also, if you have a leak and ask them to come check it out, you may as well just get it fixed, This is the second time I had a leak and this time, I've been waiting a month already for them to have Power Overhaul come out and take a look at it. That company has the worst customer service next to Verizon. They don't call you back, forget about you and seem clueless when you call them.SO frusterated at this point, I'm ready to take the panels off myself and put them in the street.

Had solar panels installed in 2014 by Sunrun. The install went smooth and my electric bill has dropped significantly. Got the various rebates and most importantly, the Federal 30% tax credit was applied to last year's taxes. I would recommend Sunrun to anyone interested in solar installation.

Most awesome job. Guys arrived on time both days as they said and were very courteous. I feel they went above and beyond with the job they did. Herman, Manny,Jose Fernando and Sal , GREAT JOB. Higest recommendation.

I am satisfied with sunrun, my installation was outstanding and they leave my place very clean. I am very satisfy with the solar system, for nine month in the row all I pay is 7.86.

Satisfied with the installation , production of the solar panels was as indicated and savings outlined have been realized. Only drawback was with customer service responses to referrals and referral bonuses promised but delayed.