Sunrun: Read 3,568 User Reviews From Real Homeowners

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Verified Customer

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Cooper

Very efficient, they did whay they said they would do.

6 years ago

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rakrasner

I like SunRun, but haven't got response from them as far as cleaning the panels

6 years ago

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Robert Campbell. Newport, PA

Our system has been down since July 22, customer service is unresponsive to our calls. We have lost a month of power and still are paying our lease.

6 years ago

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Verified Customer

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Leroy Davenport, FL

The salesperson and installers were very professional

6 years ago

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manny watson El Cerrito, CA

i love the back up battery, the system works well.

6 years ago

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Verified Customer

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Very satisfied. Cedar Hill, TX

Excellent service. Outstanding customer service.

6 years ago

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Verified Customer

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Tejay

it's been a positive exsperince every step of the way

6 years ago

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Patricia Sumter, SC

Very cooperative and helpful. I'm very pleased.

6 years ago

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Verified Customer

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Ronnie

No problems. It has never failed except for when PG&E does.

6 years ago

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Gary

The installation was very smooth, very professional.

6 years ago

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Verified Customer

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connie

good customer service so far, i hope it continues

6 years ago

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Michael W Russell

My plan is a fixed lease rate with no escalation built in

6 years ago

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Stephen Johnson

Good performance, but failure to provide a battery for storage in case of black-out.

6 years ago

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John

Everything done as scheduled and no problems.

6 years ago

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Mandar

Overall, in 8 years it was been a pleasant low friction experience

6 years ago

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Verified Customer

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Best if leasing is your only option.

They are ok for leases but I think i would have done it a little different.

6 years ago

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Michelle Haugsness

Everything from start to finish has been stellar

6 years ago

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Mralleyne Springfield Gardens, NY

Wonderfull works well the savings are amazing

6 years ago

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Verified Customer

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Gary De bruin

They were on time, kept me informed what was going and kind

6 years ago

Reply from Sunrun

Thank you for this wonderful review, Gary, it's wonderful to see that you were communicated with every step of the way! Now you can help us create a better environment and power forward.

May. 4th, 2019

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Verified Customer

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Brian

no complaints; the service has been exceptional

6 years ago

Reply from Sunrun

Thank you Brian!

May. 4th, 2019

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Verified Customer

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Arango A

Easy and as promised from start to finish

6 years ago

Reply from Sunrun

Making sure we keep our promises is important to us, we want to keep you happy. Thank you for sharing this great experience. Let's create a planet run by the sun. #Sunrun

May. 4th, 2019

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Verified Customer

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Anonymous Oxnard, CA

We got good service from SunRun. They got the job done quick.

6 years ago

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Verified Customer

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Jenette Pasion San Francisco, CA

Installation and customer service are efficient.

6 years ago

Reply from Sunrun

Hello Jenette P. Thank you for sharing your wonderful experience!

May. 4th, 2019

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Verified Customer

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John Lincoln, CA

I have had no problems with their service. Installation went very smoothly.

6 years ago

Reply from Sunrun

Hello John, thank you for taking the time to leave a review. It's great to see that you were happy with the installation and everything went as planned with no issues. Welcome to the Sunrun family.

May. 4th, 2019

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Verified Customer

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Robert Clovis, CA

Installation went very well and the equipment works.

6 years ago

Reply from Sunrun

Thank you for letting us know you were satisfied with the installation, it's great to see that you chose Sunrun as your solar power provider. Welcome to the Sunrun family and let's create a planet run by the sun.

May. 4th, 2019

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Verified Customer

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David Fresno, CA

The equipment is working fine and it was installed very efficiently.

6 years ago

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Verified Customer

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John

Good price, communication, professional work.

6 years ago

Reply from Sunrun

Woohoo! John, we loved reading this review. thank you! Let's power forward.

Apr. 18th, 2019

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Verified Customer

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Honest but Blunt

great sales and installing, then crickets when it comes to customer service. Ridiculous wait times.

6 years ago

Reply from Sunrun

Hello, we want to make sure we have communication with you every step of the way. Thank you for taking the time to share your experience. If you have any questions feel free to private message us your question and contact information. Let's create a planet run by the sun!

Apr. 18th, 2019

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Verified Customer

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Sunny

My electric cost is nil. No problems with services and aray

6 years ago

Reply from Sunrun

Thank you for your communication Sunny. We love to know that your system is doing great and you are having any service issues at all.

Apr. 18th, 2019

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Verified Customer

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Kathryn Beitz Mission Viejo, CA

Customer Service and Professionalism of Employees

6 years ago

Reply from Sunrun

We are so pleased to hear that your sales representative was great throughout your solar experience! Congrats on going solar, and thanks for helping us create a planet run by the sun!

Apr. 15th, 2019

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Verified Customer

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innkeeper Galway, NY

Easy to contact and responsive to e-mails when there are issues/questions.

6 years ago

Reply from Sunrun

Thank you for taking the time to leave us this wonderful review. We love to here that your inquiries get answered promptly. Welcome to the Sunrun family, thank you for helping us create a planet run by the sun.

Apr. 15th, 2019

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Verified Customer

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William Milne

Works as they said it would and so far so good

6 years ago

Reply from Sunrun

Hello William M. We love to hear that we have kept all our promises to you, we work hard to make sure our customers are happy with the services. You're doing a great thing by helping us create a planet run by the sun!

Mar. 27th, 2019

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Verified Customer

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W. Chin

They promise to complete the work on time.They completed on time.

6 years ago

Reply from Sunrun

Hello W. Chin, time is of the essence and making sure we install the system in a timely manner is important. We want to make sure you are producing solar energy as soon as possible as well as create a better environment!

Mar. 27th, 2019

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Verified Customer

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Thank hou

Because it saves me money on my monthly bill.

6 years ago

Reply from Sunrun

We are delighted to hear that your experience was so positive! We are honored to be chosen as your solar service provider. Welcome to the Sunrun family.

Apr. 15th, 2019

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Verified Customer

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Herman Ehlers

My energy savings has been well worth the investment

6 years ago

Reply from Sunrun

We love hearing positive feedback from our customers. We are so thrilled to hear that you're saving! We are looking forward for you to #savewiththesun! Congrats on your system, and thank you for helping us create a planet run by the sun!

Apr. 15th, 2019

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Verified Customer

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Cathy

Has issues with underproduction. Took a while to straighten out

6 years ago

Reply from Sunrun

Cathy, thank you for providing us with this feedback, we will share your communication with our leadership team.

Apr. 2nd, 2019

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Verified Customer

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smith cole Springfield Gardens, NY

always pront in replying to your request.

6 years ago

Reply from Sunrun

We are so honored you chose us as your solar service provider! We want our customers to be able to make the best decision for them and their household, and we ensure that by educating them on all the ins and outs of solar. Congrats on going green, and thank you for helping us create a planet run by the sun!

Apr. 15th, 2019

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Verified Customer

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Steve K

The entire process has been seamless and as expected

6 years ago

Reply from Sunrun

Wow, this is great news Steve. We love to know that your process was seamless, we make it easy to go solar. Thank you for going solar with Sunrun.

Apr. 15th, 2019

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Verified Customer

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Spencer

Friendly, efficient, great customer service

6 years ago

Reply from Sunrun

Hello, Spencer than you for sharing your kind words with us. Welcome to the Sunrun family!

Apr. 15th, 2019

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Verified Customer

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Polk family

Good communication, quick responses, great customer service.

6 years ago

Reply from Sunrun

We are so pleased to hear you chose Sunrun as your solar service provider!

Apr. 15th, 2019

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Verified Customer

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Johann Lo

I got excellent service from sales, install, and service.

6 years ago

Reply from Sunrun

Thank you for the amazing review, Johann Lo. Welcome to the Sunrun family.

Apr. 15th, 2019

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Verified Customer

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Bill Huntington Beach, CA

Installation was a bit rocky. Customer service is not available to answer my questions quickly.

6 years ago

Reply from Sunrun

Hello Bill, we want to provide you a steady installation process, we are sorry to hear it was rocky. We will also turn your experience with Customer Service around, please feel free to private message me your contact information and we can reach out to you to address your concerns.

Mar. 19th, 2019

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Verified Customer

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Anonymous Prescott, AZ

Savings minimal. Transferring to new owner when selling the house was difficult.

6 years ago

Reply from Sunrun

Thank you for your feedback, we will share your information with our Service Transfer leadership team.

Mar. 11th, 2019

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Verified Customer

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Michael Waldorf MD.

Responsive and truthful solar panels work great so far.

6 years ago

Reply from Sunrun

Thank you so much for sharing this wonderful experience. We are delighted to see that the process was a success and your system was installed quickly! Let's create a planet run by the sun.

Feb. 20th, 2019

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Verified Customer

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Ron Milanovich Sr & Jr

The professional staff, the commitment and the schedule.

6 years ago

Reply from Sunrun

We love hearing that our reps were professional and assisted in any way possible. As a human-centered company, we strive to provide the best experience to our customers. We are delighted to hear this was the case!

Feb. 21st, 2019

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Verified Customer

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Andrew

Excellent production since installation.

6 years ago

Reply from Sunrun

Woohoo that's great to hear Andrew! Let's continue that great production and create a planet run by the sun.

Feb. 21st, 2019

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Verified Customer

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Agnetha Stephenson

Great sales people , professional installation and product is great

6 years ago

Reply from Sunrun

Thank you for sharing this wonderful review. We love to hear that your install went great and everyone was professional. Let's create a planet run by the sun!

Feb. 21st, 2019

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Verified Customer

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Jerry

Did everything they promised to do. Happy with the results.

6 years ago

Reply from Sunrun

We are happy when you're happy Jerry! Now let's create a planet run by the sun.

Feb. 20th, 2019

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Verified Customer

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Anonymous

Good system. Have had no problems since installation.

6 years ago

Reply from Sunrun

Thank you for taking the time to leave this wonderful review. We are delighted to hear you are not encountering any problems.

Feb. 20th, 2019

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Verified Customer

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4 Vista, CA

The customer service was very prompt and they get the job done.

6 years ago

Reply from Sunrun

That's what we love to hear Mark! Let's continue to build a great environment and created a planet run by the sun.

Feb. 20th, 2019

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