Sunrun: Read 3,582 User Reviews From Real Homeowners

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Verified Customer

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smith cole Springfield Gardens, NY

always pront in replying to your request.

6 years ago

Reply from Sunrun

We are so honored you chose us as your solar service provider! We want our customers to be able to make the best decision for them and their household, and we ensure that by educating them on all the ins and outs of solar. Congrats on going green, and thank you for helping us create a planet run by the sun!

Apr. 15th, 2019

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Verified Customer

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Steve K

The entire process has been seamless and as expected

6 years ago

Reply from Sunrun

Wow, this is great news Steve. We love to know that your process was seamless, we make it easy to go solar. Thank you for going solar with Sunrun.

Apr. 15th, 2019

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Verified Customer

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Spencer

Friendly, efficient, great customer service

6 years ago

Reply from Sunrun

Hello, Spencer than you for sharing your kind words with us. Welcome to the Sunrun family!

Apr. 15th, 2019

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Verified Customer

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Polk family

Good communication, quick responses, great customer service.

6 years ago

Reply from Sunrun

We are so pleased to hear you chose Sunrun as your solar service provider!

Apr. 15th, 2019

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Verified Customer

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Johann Lo

I got excellent service from sales, install, and service.

6 years ago

Reply from Sunrun

Thank you for the amazing review, Johann Lo. Welcome to the Sunrun family.

Apr. 15th, 2019

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Verified Customer

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Bill Huntington Beach, CA

Installation was a bit rocky. Customer service is not available to answer my questions quickly.

6 years ago

Reply from Sunrun

Hello Bill, we want to provide you a steady installation process, we are sorry to hear it was rocky. We will also turn your experience with Customer Service around, please feel free to private message me your contact information and we can reach out to you to address your concerns.

Mar. 19th, 2019

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Verified Customer

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Anonymous Prescott, AZ

Savings minimal. Transferring to new owner when selling the house was difficult.

6 years ago

Reply from Sunrun

Thank you for your feedback, we will share your information with our Service Transfer leadership team.

Mar. 11th, 2019

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Verified Customer

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Michael Waldorf MD.

Responsive and truthful solar panels work great so far.

6 years ago

Reply from Sunrun

Thank you so much for sharing this wonderful experience. We are delighted to see that the process was a success and your system was installed quickly! Let's create a planet run by the sun.

Feb. 20th, 2019

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Verified Customer

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Ron Milanovich Sr & Jr

The professional staff, the commitment and the schedule.

6 years ago

Reply from Sunrun

We love hearing that our reps were professional and assisted in any way possible. As a human-centered company, we strive to provide the best experience to our customers. We are delighted to hear this was the case!

Feb. 21st, 2019

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Verified Customer

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Andrew

Excellent production since installation.

6 years ago

Reply from Sunrun

Woohoo that's great to hear Andrew! Let's continue that great production and create a planet run by the sun.

Feb. 21st, 2019

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Verified Customer

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Agnetha Stephenson

Great sales people , professional installation and product is great

6 years ago

Reply from Sunrun

Thank you for sharing this wonderful review. We love to hear that your install went great and everyone was professional. Let's create a planet run by the sun!

Feb. 21st, 2019

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Verified Customer

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Jerry

Did everything they promised to do. Happy with the results.

6 years ago

Reply from Sunrun

We are happy when you're happy Jerry! Now let's create a planet run by the sun.

Feb. 20th, 2019

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Verified Customer

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Anonymous

Good system. Have had no problems since installation.

6 years ago

Reply from Sunrun

Thank you for taking the time to leave this wonderful review. We are delighted to hear you are not encountering any problems.

Feb. 20th, 2019

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Verified Customer

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4 Vista, CA

The customer service was very prompt and they get the job done.

6 years ago

Reply from Sunrun

That's what we love to hear Mark! Let's continue to build a great environment and created a planet run by the sun.

Feb. 20th, 2019

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Verified Customer

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David Clarkdale, AZ

I think they could charge a little less. Installation went well.

6 years ago

Reply from Sunrun

Thank you for the feedback David, we appreciate any communication you have. We are a growing company and understand there are areas of opportunity. We love that the installation went above your expectations, welcome to the Sunrun family.

Feb. 20th, 2019

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Verified Customer

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Anonymous Garden Grove, CA

It seems to work fine and the installation was fine.

6 years ago

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Verified Customer

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victor Prescott Valley, AZ

I had good instalatio team,and communicatoin was ok

6 years ago

Reply from Sunrun

Wow, Victor, that is amazing to hear! We work hard to make sure our customers are happy with the installation. We want to make sure you are set to help us create a better environment and a planet that will run on the sun!

Feb. 20th, 2019

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Verified Customer

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Larry Summerville, SC

My concern was handled quickly and efficiently.

6 years ago

Reply from Sunrun

Hello Larry! We love to hear about these experiences, whenever there is a bump on we are right on it! Thank you for sharing this wonderful feedback, and taking the time to leave a review. Let's continue to create a planet run by the sun.

Feb. 20th, 2019

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Verified Customer

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Dave Rocklin, CA

Seamless, professional, and great follow through.

6 years ago

Reply from Sunrun

Hello Dave, thank you for your feedback. We love to hear that the process was professional and seamless. We are a human-centered company and want to make sure our customers are taken care of every step of the way! Now let's power forward!

Feb. 20th, 2019

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Verified Customer

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wayne Desert Hot Springs, CA

The system works as advertised with no problems and as expected.

6 years ago

Reply from Sunrun

Thank you for taking the time to leave us a review Wayne!

Feb. 15th, 2019

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Verified Customer

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Troy Casa Grande, AZ

System did not work correctly initially, no help from SunRun, went to sales rep fixed systems next day.

6 years ago

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Verified Customer

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Nancy Casa Grande, AZ

communication and service, hasn't responded promptly when we have contacted them

6 years ago

Reply from Sunrun

Thanks for reaching out to us, Nancy! We understand your experience has been frustrating, and we want to take the chance and turn your experience around. Please private message us your contact information.

Feb. 12th, 2019

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Verified Customer

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Anonymous Vacaville, CA

Still waitng since Sep 2018 for Sunrun Leadership to contact me regarding yearly comsumption numbers!!!!!

6 years ago

Reply from Sunrun

Thank you for your communication. We want to make sure we are addressing your concerns, and are following up when expected. It is not the Sunrun norm for you not to be followed up with. Please private message us your contact information and we can have Care reach out o you.

Feb. 12th, 2019

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Verified Customer

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Greiface San Diego, CA

Professional, courteous, efficient and reliable.

6 years ago

Reply from Sunrun

We aim to be the only choice when going solar by providing a one-of-a-kind and hassle-free customer experience! We make sure that our customers are taken care of during the full life of the agreement. You are helping create a planet run by the sun and we are extremely thankful!

Feb. 12th, 2019

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Verified Customer

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Customer/owner Colton, CA

Good Service, knowledgeable techs, support.

7 years ago

Reply from Sunrun

Providing the best customer experience is key because our mission is to create a planet run by the sun. Thanks for sharing your story!

May. 11th, 2018

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Verified Customer

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Richard Wade Henderson, NV

Electric bill is almost the same with Sunrun charges. As of now I can or will see any savings that I was told there would be.

7 years ago

Reply from Sunrun

Hello Richard W. Keep in mind that the size of your utility bill is based on your usage. If your bill is higher than last year, you may be using more power than last year. Since your Sunrun rate is lower than that of your utility, that means you'd be paying even more for your current usage without solar. In other words, you're still saving. Thank you for reaching out with your concerns.

Sep. 13th, 2018

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Verified Customer

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Sun & Fun Fresno, CA

Lower power rates and no upfront money's spent.

7 years ago

Reply from Sunrun

Thank you for your review! We are happy to hear of your positive customer experience. We strive to make sure our customers are happy with their service.

Sep. 11th, 2018

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Verified Customer

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Melissa Martin Yorba Linda, CA

System seems to be running just fine. When installed all went really well.

7 years ago

Reply from Sunrun

Thank you, Melissa, for taking the time to leave a review. Thank you so much for the awesome feedback! We love hearing from our customers, it is very important for us as a growing company.

Sep. 11th, 2018

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Verified Customer

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TMT

Good service and product. Reliable. Just had one glitch a year ago.

7 years ago

Reply from Sunrun

Thank you for your feedback. Our aim is to provide a customer experience that meets your expectations! We thank you for the review. Sunrun actively monitors the system, please feel free to message me and we can review your case in regards to the glitch. Power Forward!

Sep. 7th, 2018

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Verified Customer

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Eric H

Service, Communication, price, and great warranty

7 years ago

Reply from Sunrun

Thank you for your review, Eric! We are happy to welcome you to the Sunrun family. Thank you for helping us create a planet run by the sun.

Sep. 7th, 2018

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Verified Customer

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NMGAL06

Great customer service and attention given to customer

7 years ago

Reply from Sunrun

It's wonderful to hear things went so well for you, this is our goal! We appreciate you joining us in our mission to create a planet run by the sun. Power Forward!

Sep. 7th, 2018

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Verified Customer

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ROBERT CUARON

they have delivered as promised. so far so good.

7 years ago

Reply from Sunrun

We pride ourselves in delivering what is promised, Robert. This is great to hear, welcome to the Sunrun family. We loved reading your review.

Sep. 7th, 2018

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Verified Customer

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Paula

Easy to work with and stayed on schedule.

7 years ago

Reply from Sunrun

Punctuality is key when working around the customer's schedule. We are pleased to hear this was a great experience. Thank you for helping us create a planet run by the sun Paula.

Sep. 7th, 2018

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Verified Customer

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Theresa O'Brien

Professional. Knowledgeable.On time. Neat and clean.

7 years ago

Reply from Sunrun

We are happy to hear about your experience. Our reps are very knowledgeable and professional, we are delighted to hear about the experience they deceived and you received. As a company that is human-centered, it's important for us to make sure we deliver! Welcome to the Sunrun family.

Sep. 7th, 2018

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Verified Customer

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Dpgvv Salinas, CA

Too many people handling the account throughout the process that are not on the same page.

7 years ago

Reply from Sunrun

Thanks for your contact! Our aim is to provide a customer experience that meets your expectations. We are sorry that this was not the case, due to the number of people handling the case. The point of contact is your project coordinator.

Sep. 4th, 2018

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Verified Customer

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Jill DePaolo Charleston, SC

Excellent customer service and very simple process.

7 years ago

Reply from Sunrun

We are delighted to know you had a wonderful customer experience and you are satisfied with your solar system. Welcome to the Sunrun family.

Sep. 4th, 2018

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Verified Customer

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Anonymous Prince Frederick, MD

You save money on your electric bill and save energy.

7 years ago

Reply from Sunrun

You save money and you're saving the planet! Thank you for helping us create a better environment, let's create a planet run by the sun. What a wonderful review.

Sep. 7th, 2018

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Verified Customer

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none Gloucester City, NJ

I have had no issues and am very pleased with the lack of high electric bills

7 years ago

Reply from Sunrun

Thank you for sharing your story. We love to hear you are saving with your solar system. Thanks for helping create a better environment as well.

Sep. 6th, 2018

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Verified Customer

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Anonymous Acampo, CA

This is second system we have leased. Good Service.

7 years ago

Reply from Sunrun

Thanks for making our day! Setting the standard in outstanding service is something we strive for on a daily basis with our customers. To hear you are seeing a difference in your bill makes us tremendously excited for you!

May. 25th, 2018

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Verified Customer

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MBT

Met all expectations. Very happy and saving money already

7 years ago

Reply from Sunrun

Thank you so much for sharing your experience MBT. This is such a wonderful review. We are so grateful for our customers, especially since we are still a growing company. PowerForward!

May. 22nd, 2018

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Verified Customer

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Julie Tracy, CA

Good job, professional, timely quiet prompt knowledgeable

7 years ago

Reply from Sunrun

When you're happy, Julie, we're happy. We love that you learned about us from other happy customers! Thanks for helping us create a planet run by the sun! #savewiththesun

May. 22nd, 2018

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Verified Customer

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Al

The time between installation and going online was way to long.

7 years ago

Reply from Sunrun

Hello Al. Thank you so for your feedback, there is always an area of opportunity and we appreciate you bringing this information forward. We will submit this feedback to our leadership team. Thank you for taking the time to rate us!

May. 15th, 2018

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Verified Customer

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Anonymous

Good Customer Service and they gave me credit for underpreforming

7 years ago

Reply from Sunrun

Hello, thank you so much for your advocacy! We love to take care of our customer's and assist when there are service issues. If the system is leased and you are paying for the power the system produces you have a performance guarantee, which is a great benefit. Thank you for taking the time to leave a review! Power Forward.

May. 15th, 2018

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Verified Customer

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Bryan Swackhammer

They were great to work with installing my equipment.

7 years ago

Reply from Sunrun

Thanks for sharing your wonderful story, Bryan S.! Our drive is to make solar hassle-free by being attentive and focusing on each individual customer's experience! After all, we're only happy when you are! So thrilled you're with Sunrun! Power Forward! #savewiththesun

May. 15th, 2018

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Verified Customer

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Bob Johns Moore, SC

The representative I spoke to was fantastic.

7 years ago

Reply from Sunrun

Thank you for your communication. We strive to always provide outstanding service and are happy to hear you are happy with your system.

May. 11th, 2018

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Verified Customer

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Horace Henry

Customer service and product performance

7 years ago

Reply from Sunrun

Thank you, Horace! Reading this review made our day. We are happy if you're happy!

May. 10th, 2018

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Verified Customer

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Mdeplasco Brandon, FL

Easy process from ordering to installing.

7 years ago

Reply from Sunrun

Thankful for the wonderful words, Mdeplasco! Setting the standard in outstanding service is something we (seriously) obsess over! So excited to welcome you to the Sunrun family! Power Forward! #savewiththesun

May. 4th, 2018

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Verified Customer

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Scotty G

Your customer service (Dale) is second to none!

7 years ago

Reply from Sunrun

We love to hear this, Scotty G! Thank you for taking the time to share! Our aim is to provide the best customer experience. That means, being your guide to everything solar when you first meet with us. Then, meeting all expectations while being organized, professional, and communicative. So lucky you're a member of our Sunrun family! Thanks for helping us create a planet run by the sun! Power Forward! #savewiththesun

May. 4th, 2018

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Verified Customer

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Marcia Leonhardt Burlingame, CA

Love the solar but now I am getting a charge I don't understand?

7 years ago

Reply from Sunrun

Marcia thank you for taking the time to leave your review! You made our day. In regards to the charge you are not understanding, we have assigned a specialist to your case and you will be contacted. Thank you for creating a planet run by the sun!

May. 3rd, 2018

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Verified Customer

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Mona Auburn, CA

Excellent customer service at every stage

7 years ago

Reply from Sunrun

Mona, thank you for your kind words! It means a lot to us to hear we have provided hassle-free customer service. We are customer obsessed! We're only happy when you are! So thrilled you're with Sunrun! Power Forward!

May. 3rd, 2018

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