Sunrun: Read 2,935 User Reviews From Real Homeowners

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Martin A Musial

Just in the beginning phase site survey done, waiting for design from sunrun

6 years ago

Reply from Sunrun

Thank you for your feedback, Martin. We love hearing stories like yours! Our team strives to provide the best customer experience. We are so excited you're a new part of our Sunrun family.

Aug. 21st, 2018

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Justin Taysom Midlothian, IL

Never worked with a more well rounded and honorable solar company.

6 years ago

Reply from Sunrun

Thank you, Justin, for your kind review. We are proud to hear how satisfied our customers are. We are here to create a planet run by the sun and you are a part of this as well, thank you! Power forward!

Aug. 8th, 2018

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James Blake Saratoga Springs, UT

Great product. Everything I could’ve wanted to make going solar worth it.

6 years ago

Reply from Sunrun

Thank you so much for the awesome feedback! We love hearing from our customers, it is very important for us as a growing company. Welcome to the Sunrun family. Power forward.

Aug. 8th, 2018

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Darren Buckeye, AZ

Not impressed with the sales associate. I’ll leave her name out, but she was a smart a**. Texting me condescending messages is not the way to gain my business.

6 years ago

Reply from Sunrun

Thank you for your communication, Darren. We are so sorry to hear this was your experience with the sales rep. This is not the Sunrun norm, and we want to take the chance to turn things around for you. Please private message me your contact information, and we will have a Specialist reach out to you.

Jul. 31st, 2018

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Peggy Atkerson Lewisville, TX

Someone called. I talked with her. She said a different part of the company needed to talk to me -- BUT NO ONE EVER CALLED BACK! Bad customer service!

6 years ago

Reply from Sunrun

Hello Peggy A. Thank you for reaching out. We would like to get to the bottom of your issue, please private message us your contact information and we can have a specialist contact you.

Jul. 26th, 2018

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Roger Gibson

Our house, along with 33 Sunrun panels were destroyed by fire. Sunrun's refusal to help in the rebuilding process caused the delay in rebuilding on our lot.

6 years ago

Reply from Sunrun

Thank you for your communication Robert G. We can only imagine how hard it is to experience a house fire, and we are sincerely sorry if we held up the demolition process, or any process at that. The delay was due to the panels still being on the home. The demolishing team would not proceed until we removed the panels, or let them get demolished with the home. It looks like we were able to work towards a resolution. There were only 4 panels left and the structural integrity of the home has been compromised and any individual that gets on the roof is at risk of falling through the roof. 85% of the home is totally destroyed. We see you worked with our Construction Manager and she got you taken care of, and you were able to move forward. Please let me know if you have any questions or concerns in regards to the situation.

Jun. 21st, 2018

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Ace Modesto, CA

I asked him for a quote they gave me a quote but they can explain it to me where the money is going break down the charges when do business with this company

6 years ago

Reply from Sunrun

Thank you for your communication Ace. We make sure to provide the best possible pricing and quality for R&R of the system. This task takes a considerable amount of labor and skill. With the re-wiring and securing of each panel, the majority of the cost comes from labor. The great news is, you can be assured that your solar facility is being handled by professionals and will be up and running in no time.

Jun. 6th, 2018

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Dave Las Vegas, NV

Customer service from representative was great. Product pricing and terms were not what I had hoped.

6 years ago

Reply from Sunrun

Thank you for your communication, Dave. We appreciate your reaching out and providing your feedback, we make sure to offer a variety of different plans to fit our customer needs. If you would like to further discuss the plans we have available we would be more than happy to do so. Please feel free to private message us your contact information.

Jun. 6th, 2018

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GuyZobel Sun City West, AZ

Great communications & keeping us informed every step of the way.

6 years ago

Reply from Sunrun

That's what we love to hear! We aim to provide the best customer experience. Thank you for helping us create a planet run by the sun.

May. 15th, 2018

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Maria van Vianen-Ryder North Las Vegas, NV

I took out 2 ppa contracts; calif house went smoothly but Nevada house some hiccups

6 years ago

Reply from Sunrun

Thanks for sharing your wonderful story, Maria! Our drive is to make solar hassle-free by being attentive and focusing on each individual customer!

May. 15th, 2018

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Sabrina DeGrande Yuma, AZ

I filled out all the forms and got approved to have solar on but they never contacted to put them up its been almost a year since I have been waiting.

6 years ago

Reply from Sunrun

Hello Sabrina, thank you for taking the time to share your feedback. I have shared your experience with our Sales Leadership team. It's disheartening to understand your interaction with customer support fell short of expectations.

May. 3rd, 2018

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Bill McMeekin

Did not care for sales rep and when I called the company they would not let me talk to anyone else. M

6 years ago

Reply from Sunrun

Hello Bill M. Thanks for your communication We strive to deliver an individualized customer experience that exceeds your expectations. This is why your sales rep is your best point of contact when you are in the process of going solar. We apologize if have had any difficulties, please feel free to reach out with any questions you have, we will be happy to assist!

Apr. 10th, 2018

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Jenny Gomez Oregon House, CA

After the solar panels were installed August 2017. In January 2018 the 230.00 a month increased to $296.00 with no explanation. Bait and switch is going on here!!

6 years ago

Reply from Sunrun

Thank you for your feedback, I understand your savings with Sunrun are a concern. To address these concerns, we will run a Savings Analysis in which we will compare what you paid to both Sunrun, and your utility to what you would have paid exclusively with your utility had you not gone solar with us.

When you have a chance, please send in your most recent 12 months of utility bills. These bills must include the kWh usage and dollar amount charged for each month. If you do not have hard copies of these bills, they can be found on your utility's website. You can use this website to find instructions for retrieving your bills. Please make sure the statements you send in are not the gas portion of the bill and include the necessary components stated above.

Mar. 17th, 2018

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T. Cardosa Chowchilla, CA

The sales rep was very knowledgeable and professional during the appointment

6 years ago

Reply from Sunrun

That's what we love to hear, T. Cardosa! Providing the best customer experience is key when our mission is to create a planet run by the sun. Thanks for sharing your story! We are thrilled to welcome you to the Sunrun Family!

Feb. 1st, 2018

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Anonymous El Dorado Hills, CA

Aggressive sales technique (kept emailing electronic signature page & contract for weeks after I asked them to stop), expensive, no local representative.

7 years ago

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New customer North Dartmouth, MA

Very knowledgeable at their craft and do a good job explaining every step of the way

7 years ago

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Sarah Hunter Buckeye, AZ

We had solar installed over 5 weeks ago and we aren't even close to be activation. SunRun didn't show up for an inspection/appointment when the electrical company did.

7 years ago

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Anonymous Goodyear, AZ

They weren't pushy, they were responsive, approachable, and had Costco benefits.

7 years ago

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Tom 85375

So far it has been excellant, waiting now for the installment to happen.

7 years ago

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Robert Crebar

They talked us out of buying and leasing instead. What a mistake. Their customer service has been dismal and we are not getting the savings we were told.

7 years ago

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I T Morgan Hill, CA

It was great, everything was done on time and as advertised; no complains so far

7 years ago

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marc horowitz Bellerose, NY

Been with Sunrun for 2 years . . . excellent experience, excellent service.

7 years ago

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Russ Draper, UT

Looked at a lot of different solar companies. Pleased with their warranty.

7 years ago

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Carolyn Carpenter Kill Devil Hills, NC

Working with Sunrun was great we haven't received a power bill yet.

7 years ago

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Brock Nemoto

The best every body with sunrun was easy to talk to and save a lot of money.

7 years ago

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Tammy Flanagan

It was a very long process because we were between HOAS, but I'm satisfied otherwise. Customer service was great!

7 years ago

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Cyndie Bledsoe Moultrie, GA

Everyone I have talked to at Sunrun is very friendly and polite

7 years ago

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Vincent

Sun Run was outstanding. Great service and installation. Thanks.

8 years ago

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Luis ruiz Boardman, OR

Very professional, excellent installation and perfect product

8 years ago

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DR JAMES ADAMS Menifee, CA

Fraud in sales, false advertising, failures of president of company to respond. Cheating and bait and switch tactics, greedy, grand theft auto, elder abuse, etc. etc.

8 years ago

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bob berliner Silver Spring, MD

the company leads you on and when the time comes to design the system they tell totally different information from what the sales rep tells you. Big scam.

9 years ago

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Linda Canyon Country, CA

Love it! We saved over $1700 on our electric bill last year!

9 years ago

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linda (tighe) seidenglanz Fullerton, CA

Very good instalation.....and I'm saving $100. A month on electric bill.....did very good..

10 years ago

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Jimmie Holloway Murrieta, CA

Service has been great but the power production has decreased dramatically as electricity rates have gone up. I’m spending to much with Edison.

1 year ago

Reply from Sunrun

Jimmie, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun. Please feel free to send us a private message if you have any questions or concerns. Thanks!

Nov. 23rd, 2022

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Christopher Vacaville, CA

Had a decent experience, but was unhappy that they were unwilling to add to my current system. Seems like a waste to me.

2 years ago

Reply from Sunrun

Thank you for sharing your story, Christopher. Your feedback helps us to keep improving your solar experience. We'll definitely look into this issue for you. If you can send your address and review to onlinereviews@sunrun.com, we'd appreciate it. Thanks for choosing us as your solar provider!

Jun. 22nd, 2022

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Juan vega New Haven, CT

This company is the best so far that I deal with the customer service is amazing

3 years ago

Reply from Sunrun

This is awesome, Juan! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for going solar with us!

Sep. 2nd, 2021

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Nancy Burrus Sacramento, CA

Our bill is higher than when we didn't have solar. The customer service is terrible!!

7 months ago

Reply from Sunrun

Thank you for bringing this to our attention, Nancy! Monthly savings will vary depending on your usage, but we would be more than happy to take a closer look at this for you to ensure that you are enjoying the full benefits of going solar. Be on the lookout for a private message from us, requesting additional account information so that we can get a Specialist personally assigned to your case.

Mar. 6th, 2024

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Verified Customer

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Steve Campfield

Utility bill has not changed. Still over 200 dollars monthly

4 years ago

Reply from Sunrun

Hello Steve C. There are many reasons why this could happen. For example, if you consumed more energy this year, your utility bill will be higher. If you've had the system for more than a year we can run a Home Electric Report and analyze your consumption.

Mar. 25th, 2020

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Verified Customer

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Anonymous

The PPA is hard to understand and not what was sold to us

5 years ago

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Verified Customer

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james

after purchase/contract really needs improvements!

5 years ago

Reply from Sunrun

Hello James, Thank you for your feedback, we appreciate the communication and will provide this information to our leadership team.

Mar. 27th, 2019

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Verified Customer

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Lower production than quoted and expected

Unwilling to add more panels to improve production

5 years ago

Reply from Sunrun

Hello, Keep in mind that the size of your utility bill is based on your usage. If your bill is higher than last year, you may be using more power than last year. Since your Sunrun rate is lower than that of your utility, that means you'd be paying even more for your current usage without solar.

Mar. 21st, 2019

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Verified Customer

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RONALD PAOLO SR

NO CUSTOMER SERVICE, NO HELP WITH PROBLEMS THAT ARISE, TERRIBLE

5 years ago

Reply from Sunrun

This is not the experience we want you to have. Please private message me your contact information and we can work to turn this experience around. Thank you for taking the time to leave your feedback, Ronald.

Feb. 21st, 2019

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Verified Customer

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Michael Sonnleitner

Unsatisfactory feedback regarding savings achieved.

5 years ago

Reply from Sunrun

Hello Micheal S. We are sorry to hear you are not happy with your savings. If your bill is higher than last year, you may be using more power than last year. Since your Sunrun rate is lower than that of your utility, that means you'd be paying even more for your current usage without solar. In other words, you're still saving.

Feb. 20th, 2019

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Verified Customer

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Anonymous Kenwood, CA

Not in my area and gave my information to another company without my consent

6 years ago

Reply from Sunrun

Thank you for your feedback. Sunrun does not sell lead information to 3rd parties. Feel free to private message me and look into this for you.

Sep. 6th, 2018

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Verified Customer

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JAMES G . DEMELLO North Dartmouth, MA

ACCOUNTING SYSTEM AND INVOICE IS A DISASTER

6 years ago

Reply from Sunrun

Thank you for your feedback, James. I see you are currently working with Collections and the Escalations team. We are working towards a resolution, this is not the Sunrun norm and we are sorry if this is causing any inconvenience. Please feel free to private message me for more details.

Sep. 6th, 2018

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Verified Customer

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Richard Rush

Poor information/ delayed response. Communications are for.

6 years ago

Reply from Sunrun

Thanks for your communication, Richard R. This is not the typical customer experience and we provided this feedback to the Customer Care Leadership team
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May. 10th, 2018

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Jeff martin

The batteries are not available for the price promised a complaint will be filed

9 months ago

Reply from Sunrun

Thank you for your interest in our backup battery, Jeff. We are working on a retrofit solution for existing customers but if you would like to see your options, our Solar Advisors would be able to assist you with that! Their phone number is (833) 324-5886. If you need further assistance please feel free to private message us. Thanks!

Feb. 1st, 2024

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alexandra garcia Cortlandt Manor, NY

Sunrun provides clear explanation on all steps.

1 year ago

Reply from Sunrun

Alexandra, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Sep. 11th, 2023

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J Julsonnet Colorado Springs, CO

great program. Service after the sale is questionable. Their monitoring of the system is lacking

2 years ago

Reply from Sunrun

Thank you for sharing your experience, J! Your feedback helps us to keep improving your solar experience. If you have any questions or concerns about monitoring your system, please feel free to send us a private message with your service address. Thanks for helping us create a planet run by the sun!

Sep. 1st, 2022

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Sam Bahr Chicago, IL

This was great info. Super knowledgeable!

2 years ago

Reply from Sunrun

Thanks for your review, Sam! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Jul. 15th, 2022

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