Sunrun: Read 3,556 User Reviews From Real Homeowners

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Linda Richardson Clovis, CA

Very easy to work with, prompt and knowledgeable

5 years ago

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Lillia hunt Rescue, CA

Bad customer service, something wrong with my panel, they said they never touched it, so how you hook up solar

5 years ago

Reply from Sunrun

Hello, we are so sorry to hear that your expectations were met. Please know this is not the Sunrun norm and we want to address your concerns. Please provide me the full name on the account or feel free to call into Customer Care so we can start a case! Let's power forward!

Jul. 6th, 2020

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Ryan Mission Viejo, CA

The customer service is good. They following up everything pretty good.

5 years ago

Reply from Sunrun

This is awesome, Ryan! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Jul. 20th, 2024

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Erik Hill Palm Desert, CA

efficient, knowledgeable of their product

5 years ago

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Sunrun solar Las Vegas, NV

Happy with my bill professional I love my solar

5 years ago

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Mark Albertson, NY

Everything seems to be running well. I never had a reason to call for a help.

5 years ago

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Inmer Sun Valley, CA

Very good equipment works great is reliable for homeowners

5 years ago

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NateC

Their IT support and apps etc are horrible, makes you wonder about the rest of the company

5 years ago

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Cristy Rayment

I pay half of what I used to for electricity. No hassles.

5 years ago

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Great company Santee, CA

Good customer service and reasonable response times

5 years ago

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MikeG Diamond Bar, CA

Great Service, from Setup , to now(2 years later)

5 years ago

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Brad Lafayette, CO

We've been waiting six months to get the repair work done and it's not complete yet. It's taking forever. We've had some issues.'

5 years ago

Reply from Sunrun

Hello Brad, we would like to apologize for your negative experience with Sunrun. We are saddened to hear that your experience has not been the greatest. We want to make sure we are fixing any service issues promptly. We'd like to learn more about your specific situation and make things right. Please feel free to private message us more details.

Mar. 25th, 2020

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jaylene Manteca, CA

very friendly very efficient and great service

6 years ago

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Eric Bakersfield, CA

Would have been 5 star only hick up was the electrical panel

6 years ago

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David W. Litchfield Park, AZ

Great install crew, customer service, and rate. No issues.

6 years ago

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Mike The Bronx, NY

Service quality was good and all work was completed in a timely manner.

6 years ago

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Sharon S Boone Fresno, CA

Easy to follow your output on their app

6 years ago

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Scott PRoulx Manchester, NH

Was very easy to get started, no issues with our solar panels

6 years ago

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GAK

Excellent technology and support however installation was delayed

6 years ago

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George

Have a difficult time getting answers on my billing and what could be done to correct same

6 years ago

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Ed Whittle, Sunrun sales person. It's great experience. Thank you!

Sunrun delivered what they promised and we are happy.

6 years ago

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LelaM Adams

I do not understand the billing. and I don't like the appearance around my house.

6 years ago

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Jennifer Goldman

I was promised things that have not delivered. Credits if the panels didn't produce .

6 years ago

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Joe Shae and Anna Yin Waipahu, HI

A little slow to repond to my system needs, although the system installer, Revolusun, is very fast.

6 years ago

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Seraphine Clinton, MD

It's functioning improperly and they keep charging me money everything month. The equipment does not function properly.

6 years ago

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Chima New Rochelle, NY

They have kept their words and their promises. The installation went very well.

6 years ago

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Brian Gordon Fairfield, CA

Save money Q. How to have power when PG&E tun off the power

6 years ago

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Dave Simi Valley, CA

Very efficient and kept me informed at all times

6 years ago

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chris Yeaton Sun City, AZ

I was told something about the product and told something different after I purchased the product

6 years ago

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Guy Napa, CA

The battery they sold us requires that we use 4 100 foot extension cords to provide power to 4 limited areas of the house during a power outage.

6 years ago

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Jack Newbury Park, CA

WOULD BE 5 STARS, EXCEPT FOR THE COST. Reliable and effective

6 years ago

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Alex Perez

Salesman was accurate in information he gave me.

6 years ago

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Robert B

They did what they said they would do and in a timely fashion.

6 years ago

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rj Hāwī, HI

good product, installers shortcut safety procedures, agents are not upfront

6 years ago

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Anonymous Vacaville, CA

Can't contact anyone. No one has ever come by to see if I am happy. I would like a back up battery.

6 years ago

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Cooper

Very efficient, they did whay they said they would do.

6 years ago

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rakrasner

I like SunRun, but haven't got response from them as far as cleaning the panels

6 years ago

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Robert Campbell. Newport, PA

Our system has been down since July 22, customer service is unresponsive to our calls. We have lost a month of power and still are paying our lease.

6 years ago

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Leroy Davenport, FL

The salesperson and installers were very professional

6 years ago

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manny watson El Cerrito, CA

i love the back up battery, the system works well.

6 years ago

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Very satisfied. Cedar Hill, TX

Excellent service. Outstanding customer service.

6 years ago

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Tejay

it's been a positive exsperince every step of the way

6 years ago

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Patricia Sumter, SC

Very cooperative and helpful. I'm very pleased.

6 years ago

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Ronnie

No problems. It has never failed except for when PG&E does.

6 years ago

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Gary

The installation was very smooth, very professional.

6 years ago

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connie

good customer service so far, i hope it continues

6 years ago

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Michael W Russell

My plan is a fixed lease rate with no escalation built in

6 years ago

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Stephen Johnson

Good performance, but failure to provide a battery for storage in case of black-out.

6 years ago

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John

Everything done as scheduled and no problems.

6 years ago

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Mandar

Overall, in 8 years it was been a pleasant low friction experience

6 years ago

Sunrun Reviews