Sunrun: Read 3,881 User Reviews From Real Homeowners

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Verified Customer

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Regina Ryskind

Customer service is excellent! Every department is the best at what they do.

7 years ago

Reply from Sunrun

When you're happy, Regina, we're happy. We love that you learned about us from other happy customers! Thanks for helping us create a planet run by the sun! #savewiththesun

Apr. 16th, 2018

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Verified Customer

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Listen carefully.

I feel some of the things said about saving alot of money on electric, just aren't true.

7 years ago

Reply from Sunrun

Thank you for your communication. We strive to deliver an individualized customer experience that exceeds your expectations! Additionally, quality and reliability are major values we uphold, so exceeding your expectations is possible. To understand you believe otherwise is disheartening!

Apr. 16th, 2018

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Verified Customer

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Jerry H

Overall excellent quality in hardware, service and performance

7 years ago

Reply from Sunrun

Thank you for your communication, Jerry H. We strive to deliver an individualized customer experience that exceeds your expectations!

Apr. 16th, 2018

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Verified Customer

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WHM

Ease of understanding,connection with Costco,great installation

8 years ago

Reply from Sunrun

Thanks for making our day! Setting the standard in outstanding service is something we (seriously) obsess over.

Apr. 12th, 2018

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Verified Customer

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james noto

Everything went smooth as clockwork. professional, reasonable, timely

8 years ago

Reply from Sunrun

So lucky you're a member of our Sunrun family! Thanks for helping us create a planet run by the sun! Power Forward! #savewiththesun

Apr. 12th, 2018

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Verified Customer

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Joann

I am new to the company, but like their app and customer service

8 years ago

Reply from Sunrun

Thanks for sharing Joann! We love hearing stories like yours! After all, providing a one-of-a-kind customer experience that fits-in with your expectations is what we strive for.

Apr. 12th, 2018

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Verified Customer

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CathyC

Everyone was wonderful from salesperson to installation and beyond.

8 years ago

Reply from Sunrun

Grateful for your wonderful feedback. Thanks for allowing us the chance to guide you when you first searched for solar! Power Forward! #savewiththesun

Apr. 12th, 2018

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Verified Customer

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Schnabel1

The customer service is great and the installment people were very friendly

8 years ago

Reply from Sunrun

Thanks for allowing us to provide an individualized customer experience that exceeds your expectations!

Apr. 12th, 2018

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Verified Customer

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John

I am impressed with the installation, follow up and customer service

8 years ago

Reply from Sunrun

Thank you so much for sharing your experience, we are thrilled to hear your great experience!

Apr. 12th, 2018

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Verified Customer

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Ron Mariani

Had Sunrun in 2 homes, never a problem that was not handled quickly.

8 years ago

Reply from Sunrun

Wonderful! Thanks for your advocacy thanks for sharing your story!

Apr. 12th, 2018

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Verified Customer

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Mark Daquilla

sunrun is a great company, I am saving so much money with my solor panels

8 years ago

Reply from Sunrun

Thank you so much for the awesome feedback! We love hearing from our customers, it is very important for us as a growing company.

Apr. 11th, 2018

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Verified Customer

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Jessica & Eric Shimoda

We are happy with Sunrun and especially our low electric bill

8 years ago

Reply from Sunrun

Thank you for your kind words about our business. We strive to provide the best service, and it means a lot to hear you are happy with Sunrun!

Apr. 11th, 2018

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Verified Customer

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George Homer

Clear contract. Clean installation. Guaranteed generation. Great warranty.

8 years ago

Reply from Sunrun

Wow! We’re so blown away by your review, thank you for taking the time to share your experience. It made our day here at Sunrun, power forward!

Apr. 11th, 2018

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Verified Customer

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Khawaja Ghori Irvine, CA

They were great. We decided to install it and it's all up and running.

8 years ago

Reply from Sunrun

Thank you for your advocacy Khawaja! We are so happy to hear you are satisfied and your system is producing, welcome to the Sunrun family. Power Forward!

Apr. 5th, 2018

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Sam Reynolds

We were used from the start, got solars and referred our daughter and she got them also, we were promised, sign up, auto pay and referral money, now Sunrun sent letter that we are not getting anything, just excuses per letter we received per email from Jenny Hickmott! I no longer want Sunrun solars on my home, come get them!

10 months ago

Reply from Sunrun

Thank you for letting us know, Sam. We definitely don't want you to miss out on your referral, and we want to get this resolved for you as quickly as possible. In order to best assist you, please send your address and an overview of your concerns to resolutions@sunrun.com, so that we can personally connect you with an Escalations Expert that can help you. Thank you!

May. 16th, 2025

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Kim

This company is a scam they say that if this system dosnt work for you they will go on .. not true salesman lied snd lied to us now we are paying double for power !!!!! And yes if we want the panels gone it’s 24000 plus tax so for now I have to live with the biggest mistake I ever made until I can get a lawyer…….

11 months ago

Reply from Sunrun

Thank you for reaching out, Kim! Your monthly savings may fluctuate based on your usage patterns. Our team is dedicated to assisting you and ensuring you optimize your savings potential. To help us look into this further, please send an email to resolutions@sunrun.com with your service address so we can confirm your account. Thank you!

May. 10th, 2025

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Val Watts Escalon, CA

Anna explained the solar system very clearly and Sunrun was fast and neat about installation They also kept me informed

1 year ago

Reply from Sunrun

Thank you for providing your feedback, Val! We’re delighted to hear that Anna was attentive and addressed all your questions. Thanks for choosing us as your solar provider.

Apr. 15th, 2025

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Wayne Turner

Lies, lies that is what the salesman did. Said we could get backup battery's but 5 years no battery's yet. Said would not have a power bill except the minimum, we have had to pay duke power as least 5 time a year a. Average $100.00 plus the power bill from sunrun. Call sunrun service but no reveal.

1 year ago

Reply from Sunrun

Hi Wayne, we appreciate you getting in touch with us. We are sorry that your experience hasn't been pleasant. Our team is eager to address your concerns in greater detail. Please send a message with your service address along with a concise overview of the issues you are having to resolutions@sunrun.com, or respond to the PM we sent!
We look forward to turning your experience around.

Jan. 22nd, 2025

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James Lamar Mapleton, IL

They were here in a timely manner to get all inspections completed. Always there to answer all my questions and to get and pay for all permits needed

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, James! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Nov. 5th, 2024

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Elizabeth Campbell Napa, CA

Largely due to Anna P., but also we learned a lot about the available systems and how they work. Sunrun offered the best system.

1 year ago

Reply from Sunrun

Elizabeth, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Oct. 25th, 2024

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Lamar Nelson Richmond, TX

Have had a lot of issues with this company and help is hard to come by. The one guy they have they should put in a better position because he goes above and beyond and is the only reason I am still with this company.

1 year ago

Reply from Sunrun

Lamar, we are so sorry to hear that we have not provided you with a positive experience and we are happy to hear the representative you worked with was helpful. We would be happy to assist you with any concerns or questions, please do not hesitate to email us directly at resolutions@sunrun.com so we can escalate your experience. Thank you !

Oct. 25th, 2024

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Carol Willis-Holden West Palm Beach, FL

It honestly seemed like the most sensible option for getting solar panels. We checked several different companies and Sunrun made the most sense.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Carlos! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Oct. 25th, 2024

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Brian G

They forgot to install a piece of equipment on the roof for the panels which caused my room to get flooded with water. Now they refuse to fix my floors because it was only damaged in one area of the floor(over 4 laminate planks where damaged). Mind you they haven’t checked the roof plywood for any damage ( I installed the roof in 2022 completely brand new btw). Don’t use SunRun they don’t care about your property!

1 year ago

Reply from Sunrun

Brian, we appreciate you reaching out and letting us know about the damage to your room. Our team would be more than happy to look into these damages to see how we can help. To get started, please send a message to resolutions@sunrun.com with your service address so we can confirm your account information. Thanks!

Oct. 11th, 2024

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Sheila Paller

The 4 months wait for all the permits and approvals was worth the wait. We now can start saving on our electric bill and get off the grid .

1 year ago

Reply from Sunrun

Sheila, we wanted to express our sincere thanks for your review! It brings us immense joy to learn that solar is making a positive impact on your savings. Thank you so much for going solar with us!

Oct. 9th, 2024

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Dwarakanath Vembar

I am using sunrun since July 2024. So far no one from sunrun has called me to inquire how is the system running. they have done a sloppy job of not informing me about the BUDGET program and I am paying so much for comed now than before and i am also paying for SUNRUN since i lease this service. never have i been so deserted by someone who says they are the best. before the solar was installed i was getting much cheaper electricity bill. i live in Palatine IL and i am very unhappy with their customer support.

1 year ago

Reply from Sunrun

Dwarakanath, thank you for bringing this to our attention. Sincere apologies for the issues you have experienced with our services and apologies for not providing you with a positive customer service experience. We have located your account and requested an Escalation Expert to contact you as quickly as possible to assist you. Thank you!

Oct. 2nd, 2024

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Yassa Davies

They cause my roof to leak and refused to repair it. They told me to pay them 3,50.00 for removal of the panels and replacement. Also the panels has not worked for almost a year and they are still sending me a monthly bill. I was paying 200.plus dollars to light company while sunrun kept sending me a bill for 177. 00 bill monthly. I had to pay them 1,050. To ease the harassing phone calls. Iam sorry so I ever signed up with this company.

1 year ago

Reply from Sunrun

Hi, Yassa; we're so sorry to hear of your continued frustration. We've located your account and asked that Mereceds contact you with an update as soon as possible. Thank you!

Sep. 16th, 2024

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janet johnson

We really appreciate our lower SCE bills. Also, a new electric box was installed which, I believe, saved us from having a fire.

1 year ago

Reply from Sunrun

Thanks for your review and for sharing your feedback, Janet! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Sep. 4th, 2024

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Jodhan Basanta (Copier)

If there was an option for half star or zero star that what Sunrun deserved, I have Sunrun solar system since 2018 for the first 4 years it works ok producing as per contract, in 2022 a few technician came saying the system is not reporting and all went down from there for the past 4 years Sunrun unable to fix the system and the entire system is down. Do yourself a favor and stay far from Sunrun, they are using cheap parts and meters if it break or stop working they cannot find replacement.

1 year ago

Reply from Sunrun

Thank you for bringing this to our attention, Jodhan! We are so so to hear that your system is not performing as expected. Our team would be more than happy to review your system's performance along with any other specific concerns you have. To address this, we will be sending you a private message requesting additional account information so that we can assign an Expert to thoroughly assess your account and provide you with an update.

Jul. 24th, 2024

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Beverly Phillips

we just received an SCE electric bill for $4231. Apparently our system isn’t working. We initially installed 42 panels to make sure we had plenty of energy. I’m still attempting to get that technician to the house to find out what the problem could be. Sunrun is understaffed and it takes a long time to even get through to talk to anybody. We are not happy, but hope this can be resolved soon..

1 year ago

Reply from Sunrun

Hello Beverly,

My name is Kristyn, and I am part of the Social Media team here at Sunrun. I'm following up with you regarding the review you provided, we definitely want to turn your experience around. In order to look into this further, can you please provide me with your service address?

Thank You,
Kristyn

Jul. 11th, 2024

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Lupe galvez

Dont get it, waste of money and time. I started the process in early September and they were not activated until june, and in june they started “working” but somehow SCE is not connected with them and i am paying for solar and for electricity and they tell me i have to wait? I cant speak to a supervisor because they are “unavailable” so i at a loss as to what to do. Please dont use sunrun i am Paying 300 more than i did with out solar, make that make sense

1 year ago

Reply from Sunrun

Thank you for reaching out to us, Lupe. Your monthly savings may fluctuate based on your usage patterns. Rest assured, our team is dedicated to assisting you and are here to ensure you are optimizing your savings potential. We will be sending you a private message requesting additional account information so we can help address your concerns. Thanks!

Jul. 13th, 2024

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Tracy Crichlow

Sunrun is very eager to get your business, but after the installation starts the customer service stops! I have been trying to contact the District Manager in my area James M for 6 weeks without a single call back. I HAVE NEVER SPOKEN TO THE MAN. My system has been installed for 3 months now and we can not pass city inspection. We were told James M would contact us and set up an appointment to have an engineer come out but we have heard nothing to date. This is VERY Frustrating that I can’t even get a call back. SUNRUN has terrible customer service after they get your business.

1 year ago

Reply from Sunrun

Thank you for bringing this to our attention, Tracy. We understand your frustration with the delay in activating your system, and for that we apologize sincerely. To address this our team will be sending a private message seeking additional information so that we can assign an Expert to thoroughly assess your account and provide you with an update. Our commitment is to resolve your concerns as quickly and effectively as possible. Thank you for your patience and understanding. If you have any questions or concerns in the meantime, please feel free to send us a private message. Thanks!

Jul. 13th, 2024

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Verified Customer

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Mike Welch

The overall process was seamless. We are currently under our 2nd lease with Sunrun, and wouldn't hesitate to use them again

1 year ago

Reply from Sunrun

This is awesome, Mike! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Jul. 9th, 2024

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Verified Customer

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Hilda Vivar

Great costumer service they answer all my questions they were patient. The solars work great!! Would recommend them to my friends.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Hilda! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jun. 14th, 2024

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Verified Customer

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Dennis Shoji

Seamless transaction. Start to install went so very fast. City inspection was yesterday so start up should be soon.

1 year ago

Reply from Sunrun

Dennis, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience with the services we provide. Thank you for helping us create a planet run by the sun!

Jun. 12th, 2024

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Todd Rogers

The whole process went through fairly quickly than I expected to go. Everything went smoothly and very friendly people.

1 year ago

Reply from Sunrun

Thank you for sharing your experience, Todd! We're thrilled to hear that you had a seamless installation process and that you're satisfied with our service. If you ever need anything in the future, please don't hesitate to reach out. Thanks!

Jun. 8th, 2024

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Richard Castillejos

From start to finish the project went smoothly and we really appreciate Marc and Alex‘s attention to detail and walking us through step-by-step.

1 year ago

Reply from Sunrun

Richard, we truly appreciate you taking the time to share your positive experience with others. We are delighted to hear that Marc and Alex were there to help you every step of the way and were able to explain everything in detail. Thank you for helping us create a planet run by the sun. Thanks!

Jun. 8th, 2024

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Modesto Peralta

Quality of work- excellent. The people who put the solar panels on our roof are on time and kept their work waste collected at the end of their day.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Modesto! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 30th, 2024

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Verified Customer

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VPEP

The whole team has been great! Efficient, helpful, always on top of things. I confidently recommend their services to all my friends and family!

1 year ago

Reply from Sunrun

VPEP, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

May. 7th, 2024

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Verified Customer

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Frank McCann

Excellent service and communication led to a very quick professional install at a very competitive price. Highly recommended for your solar needs !!

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Frank! We appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 1st, 2024

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Verified Customer

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Glenn Bach

System works great. Can’t see the solar panels from the street. Even after a year, I can’t believe how small if any my electrical bill is.

1 year ago

Reply from Sunrun

Thanks for your review, Glenn! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

May. 1st, 2024

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Verified Customer

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Milt baldwin

Everyone we worked with went above and beyond. All was as we were told and completed weeks ahead of projected schedule.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Milt! Thanks for taking the time to share your feedback. Welcome to the Sunrun family!

May. 1st, 2024

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Verified Customer

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Aaron zhou

Overall it’s pretty good! However, I did have to reach out for customer support couple times to resolve an issue related to the battery that I have, took about 2 months

1 year ago

Reply from Sunrun

Hi Aaron. Thank you for letting us know! We're sorry it took longer than expected to get you assistance. If you need any additional help we'd be happy to assist at resolutions@sunrun.com

Apr. 30th, 2024

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Michelle Gazarik

Their team of sales, technical estimators, electrical subcontractors and service technicians work well together and are highly skilled.

1 year ago

Reply from Sunrun

This is awesome, Michelle! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Apr. 30th, 2024

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Verified Customer

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Tony Coby

So far I am satisfied with my SunRun solar system. I have not had any problems or issues.thanks to the backup battery i was not affected by two power outages in my area.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Tony! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Apr. 27th, 2024

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Verified Customer

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Veronica Arellano

Sunrun has always been prompt to answer my questions and or concerns. The team is friendly and professional I highly recommend them

1 year ago

Reply from Sunrun

Veronica, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Apr. 24th, 2024

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Verified Customer

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Tom Pearce

Good quote. Everything they said they would do they did. On schedule. Good workmanship. Great service from start to finish.

1 year ago

Reply from Sunrun

This is awesome,Tom! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Apr. 23rd, 2024

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Verified Customer

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Mary Terese

I have had Sunrun solar for over 4 years and I can't imagine being without it. Great company, good attitudes and terrific system.

1 year ago

Reply from Sunrun

Mary, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience with the services we provide. Thank you for helping us create a planet run by the sun!

Apr. 20th, 2024

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Trini

I've had these panels on my roof for like 6 yrs now, and started having roof leaks. when i called Sunrun they never sent anyone out to look at the roof. But wanted to push that my roof warranty had expired 6 months earlier. And are not accommodating with assistance on replacing my roof. Now i have to get a brand new roof and I'm being told i have to pay for the panels to come off my roof.

2 years ago

Reply from Sunrun

Hello, Trini! We appreciate you letting us know about the roof leak, and we are genuinely sorry for the inconvenience it has caused you. Our team is here to assist you promptly. In order for us to look into this further for you, we will be sending you a private message requesting additional account information. Once we verify your account we will assign an Escalation Expert to help you further. Thanks!

Apr. 3rd, 2024

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David Russell

Sunrun removed the meter from our home in June of 2022. Permanently disabling the system which WAS providing power. It is now March 20, 2024, and the panels have been removed. Sunrun has been billing us the whole time. We are due reimbursement for the power we had to buy over the last 2 years. Nothing but a runaround from Sunrun. They have lied about the progress on a replacement system to the Attorney General of CA, whom we contacted, We are considering suing Sunrun, and probably will do so.

2 years ago

Reply from Sunrun

Hello David, thank you for reaching out and letting us know. Our team would be more than happy to look into possible reimbursement for the time your system was down. In order for us to best assist you, we will be sending you a private message requesting additional account information. Once we verify your account we will assign an Escalation Expert to help you further. Thanks!

Mar. 22nd, 2024

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MICHAEL LUONG

I should have done more research before I signed contract with Sunrun company. Before the installation they promised you everything, after everything is finalized and it's ready to operate, they will ignore you. I have called, text and emails to them and several different people from Sunrun and non of them replied. Avoid this company and do research before you even thinking of calling them.

2 years ago

Reply from Sunrun

Hello Michael,

My name is Aulana, and I am part of the Social Media team here at Sunrun. I'm following up with you regarding the review you provided, we definitely want to turn your experience around. In order to look into this further, can you please provide me with your service address?

Thank You,
Aulana

Mar. 15th, 2024

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