Sunrun: Read 3,568 User Reviews From Real Homeowners

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Verified Customer

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Peter Volante

Initially, there were some hiccups with the licensing, but after that was sorted out, the installation proceeded smoothly. The final inspection was done, and I'm pleased to say that I'm extremely satisfied with the outcome. The system is functioning perfectly, and I can already see the savings on my energy bills. Overall, I highly recommend this solar company for their efficient service and quality installation.

3 years ago Edited January 10, 2024

Reply from Sunrun

Peter, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!

Jun. 16th, 2022

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Verified Customer

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Charles and Janice Janice Weisser Mosinee, WI

they identify problems before I realize I have one

3 years ago

Reply from Sunrun

Thanks for your review, Charles and Janice! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jun. 16th, 2022

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Verified Customer

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Sharon leCock Enfield, CT

They were on time everything was done for me

3 years ago

Reply from Sunrun

This is awesome, Sharon! Your positive feedback is like a ray of sunshine to us. Thanks for going solar with us!

Jun. 16th, 2022

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Verified Customer

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Jaime and Dulce Carreon San Diego, CA

They take time to install the solar and they are are friendly.

3 years ago

Reply from Sunrun

Your review brightened our day, Jaime and Dulce! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Jun. 16th, 2022

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Verified Customer

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John Earl Meeks Salinas, CA

So far the service has been excellent. Still waiting on Permit from City

3 years ago

Reply from Sunrun

Thanks for your review, John! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you're having a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jun. 16th, 2022

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Verified Customer

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Walter Mackie Surprise, AZ

Their system is really working well, but it took quite a while.

3 years ago

Reply from Sunrun

Thanks for your review, Walter! We're sorry there was a delay, we hope everything is working now! If you have any concerns please send us a private message with your address and concerns! Thanks!

Jun. 16th, 2022

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Verified Customer

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Jeff Newton Brattleboro, VT

good experience for the most part some issues but they were somewhat resoved

3 years ago

Reply from Sunrun

Thanks for your review, Jeff! We're sorry there were some issues. We hope everything is working now! If you have any concerns please send us a private message with your address and concerns! Thanks!

Jun. 16th, 2022

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Gary Moore Ruskin, FL

The systemworks great. It provides us with adequate electricity.

3 years ago

Reply from Sunrun

Thanks for your review, Gary! We're so delighted to hear that you're happy with your energy production! We hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Jun. 16th, 2022

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Verified Customer

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Barbara Greer, SC

Very minimal problems since installed. They always answer my questions

3 years ago

Reply from Sunrun

This is awesome, Barbara! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for going solar with us!

Jun. 16th, 2022

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William

SunRun is not working for me anymore because I'm paying eighty five dollars a month. It is very efficient but I am not happy with the price.

3 years ago

Reply from Sunrun

Thanks for your review, William! Savings will vary widely based on your usage and location. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family.

May. 27th, 2022

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Cecile

We saw it was the best. We had no problems. It went smoothly.

3 years ago

Reply from Sunrun

Thank you for helping us to create a planet run by the sun, Cecile!

May. 26th, 2022

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Jose

I've never had any issues. Service was great.

3 years ago

Reply from Sunrun

Thank you for helping us to create a planet run by the sun, Jose!

May. 26th, 2022

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Zee L Snyder Rockville, MD

finally brought back the ability to see production on a custom date range.

5 years ago

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Daravi Fontana, CA

Good product, friendly service and good prices.

5 years ago

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Kay Clovis, CA

They are very responsive and easy to speak with

5 years ago

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Linda Richardson Clovis, CA

Very easy to work with, prompt and knowledgeable

5 years ago

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Lillia hunt Rescue, CA

Bad customer service, something wrong with my panel, they said they never touched it, so how you hook up solar

5 years ago

Reply from Sunrun

Hello, we are so sorry to hear that your expectations were met. Please know this is not the Sunrun norm and we want to address your concerns. Please provide me the full name on the account or feel free to call into Customer Care so we can start a case! Let's power forward!

Jul. 6th, 2020

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Verified Customer

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Ryan Mission Viejo, CA

The customer service is good. They following up everything pretty good.

5 years ago

Reply from Sunrun

This is awesome, Ryan! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Jul. 20th, 2024

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Erik Hill Palm Desert, CA

efficient, knowledgeable of their product

5 years ago

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Sunrun solar Las Vegas, NV

Happy with my bill professional I love my solar

5 years ago

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Mark Albertson, NY

Everything seems to be running well. I never had a reason to call for a help.

5 years ago

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Inmer Sun Valley, CA

Very good equipment works great is reliable for homeowners

5 years ago

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NateC

Their IT support and apps etc are horrible, makes you wonder about the rest of the company

5 years ago

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Cristy Rayment

I pay half of what I used to for electricity. No hassles.

5 years ago

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Great company Santee, CA

Good customer service and reasonable response times

5 years ago

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MikeG Diamond Bar, CA

Great Service, from Setup , to now(2 years later)

5 years ago

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Brad Lafayette, CO

We've been waiting six months to get the repair work done and it's not complete yet. It's taking forever. We've had some issues.'

5 years ago

Reply from Sunrun

Hello Brad, we would like to apologize for your negative experience with Sunrun. We are saddened to hear that your experience has not been the greatest. We want to make sure we are fixing any service issues promptly. We'd like to learn more about your specific situation and make things right. Please feel free to private message us more details.

Mar. 25th, 2020

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jaylene Manteca, CA

very friendly very efficient and great service

6 years ago

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Eric Bakersfield, CA

Would have been 5 star only hick up was the electrical panel

6 years ago

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David W. Litchfield Park, AZ

Great install crew, customer service, and rate. No issues.

6 years ago

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Mike The Bronx, NY

Service quality was good and all work was completed in a timely manner.

6 years ago

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Sharon S Boone Fresno, CA

Easy to follow your output on their app

6 years ago

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Scott PRoulx Manchester, NH

Was very easy to get started, no issues with our solar panels

6 years ago

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GAK

Excellent technology and support however installation was delayed

6 years ago

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George

Have a difficult time getting answers on my billing and what could be done to correct same

6 years ago

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Verified Customer

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Ed Whittle, Sunrun sales person. It's great experience. Thank you!

Sunrun delivered what they promised and we are happy.

6 years ago

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LelaM Adams

I do not understand the billing. and I don't like the appearance around my house.

6 years ago

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Jennifer Goldman

I was promised things that have not delivered. Credits if the panels didn't produce .

6 years ago

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Joe Shae and Anna Yin Waipahu, HI

A little slow to repond to my system needs, although the system installer, Revolusun, is very fast.

6 years ago

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Seraphine Clinton, MD

It's functioning improperly and they keep charging me money everything month. The equipment does not function properly.

6 years ago

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Chima New Rochelle, NY

They have kept their words and their promises. The installation went very well.

6 years ago

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Brian Gordon Fairfield, CA

Save money Q. How to have power when PG&E tun off the power

6 years ago

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Dave Simi Valley, CA

Very efficient and kept me informed at all times

6 years ago

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chris Yeaton Sun City, AZ

I was told something about the product and told something different after I purchased the product

6 years ago

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Verified Customer

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Guy Napa, CA

The battery they sold us requires that we use 4 100 foot extension cords to provide power to 4 limited areas of the house during a power outage.

6 years ago

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Verified Customer

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Jack Newbury Park, CA

WOULD BE 5 STARS, EXCEPT FOR THE COST. Reliable and effective

6 years ago

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Alex Perez

Salesman was accurate in information he gave me.

6 years ago

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Robert B

They did what they said they would do and in a timely fashion.

6 years ago

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rj Hāwī, HI

good product, installers shortcut safety procedures, agents are not upfront

6 years ago

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Anonymous Vacaville, CA

Can't contact anyone. No one has ever come by to see if I am happy. I would like a back up battery.

6 years ago

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