Sunrun: Read 3,116 User Reviews From Real Homeowners

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MAUREEN KILLMER Henderson, NV

I do not have anything to say other than if I move I would defiantly use SunRun again

6 years ago

Reply from Sunrun

Hello Maureen K. Thank you so much for your taking to the time to leave this wonderful review. We are happy to hear you would use us again. Thank you for helping us create a planet run by the sun! Power Forward!

Jul. 31st, 2018

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Donna Dayville, CT

They cancelled and rescheduled appointment three times after we took the morning out of work to meet with them. Needless to say we do not think much of them. Is that the kind of service people get after an install?

6 years ago

Reply from Sunrun

Thank you for your feedback, Donna. Our aim is to provide a customer experience that meets your expectations! This begins with our unwavering dedication to delivering a great customer experience. This is certainly not the Sunrun norm, and we apologize for any inconveniences we may have caused. We will share your feedback with our sales leadership team. Thank you for taking the time to share your concerns.

Jul. 26th, 2018

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Greg Lake Hopatcong, NJ

Made an appointment over the phone and nobody showed up the day of the appointment. Still have not received a call,email, or anything. I would not choose a company that can’t even bother to call.

6 years ago

Reply from Sunrun

So sorry to hear this Greg! Please send us a private message with your full name and phone number, so that we may locate your account and ensure you are contacted.

Jul. 18th, 2018

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David sr Catlin Oxford, CT

NOT HAPPY AT ALL THE ENGINEERS HAVE MOUNTING HARDWARE SPACING TO FAR APART WITH THE EXTRA WEIGHT OF SNOW LOAD CAUSE SAGGING AND EXTENSIVE DAMAGE TO MY ROOF AND SUNRUN WON’T ACCEPT RESPONSIBILITY FOR THE DAMAGE!

6 years ago

Reply from Sunrun

Thank you for reaching out David, we appreciate the communication. Our aim is to provide outstanding customer service. One of our goals is to be human-centered. We can only imagine how frustrating is it for you to have roof issues. We would be happy to further investigate this matter. We apologize for any issues or inconveniences this may have caused you. This is not the Sunrun norm. Please private message us your contact information and we can have a specialist reach out to you.

Jul. 3rd, 2018

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Carlos Pleasantville, NJ

I recently contacted the Tech team to find a solution to improve this issue or just remove it. But at this point, no answer. If any changes for good I will let you know but as of today This is Bad bad bad.

6 years ago

Reply from Sunrun

Hello, we are so sorry to hear about your experience this is not our standard business practice. Your feedback is valuable, and we will it shared with our Field Service team, we are also working towards a resolution and appreciate your patience. Thank you for your communication.

Mar. 22nd, 2018

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Francisco Armas La Puente, CA

I was mislead about my Edison bill,nobody ever informed me that after 12months i was going to be charged$878 from Edison...i am now paying65 to sunrun and $877 a year to Edison where is my savings?

6 years ago

Reply from Sunrun

Hello Fransisco A. We appreciate your communication, and understand receiving a true-up bill that high is concerning. Now that your system has produced one full year worth of data we can run a savings analysis. With your utility, you'll be billed as a "net energy metering" (NEM) customer. This means that instead of billing you for all your electricity usage, your utility will bill you for the difference between system generation and how much electricity you used. In either case, you will receive a net metering statement that details your electricity usage, as well as any solar electricity credits you may have accrued each month (if you produced more electricity than you used). These credits will be incorporated into your utility bill, lowering your payment to the utility company. Please reach out to us in regards to the savings analysis if you are interested private message us your information.

Mar. 15th, 2018

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Dissapointed Denton, TX

They want to call me, and too many people in the chain between me and someone who knows Solar. Way too much "marketing", way too little "technology" among the three people I had to talk with. Will NOT use them.

6 years ago

Reply from Sunrun

Hello, we are so sorry to hear about your experience this is not our standard business practice. Your feedback is valuable, and we will it shared with our Sales Leadership team. Thank you for your communication.

Mar. 6th, 2018

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KAREEM HAMMAD

I had 10 companies survayed my house and all agreed that I can generate at least 12000khw. The representative didnt really put any effort to ask questions or send someone to check the site.

6 years ago

Reply from Sunrun

Thanks for your communication, Kareem H. This is not the typical customer experience and we provided this feedback to the sales leadership. If you would like to provide additional feedback, or would like us to review your case please private message me your information and a Specialist will reach out to you.

Feb. 6th, 2018

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Jerry Bishop, CA

Supposed to save us money and promised the system would actually produce more than promised. wrong on both accounts. now told they try to never produce what was promised. run from Sun Run

6 years ago

Reply from Sunrun

Thank you for your feedback, Jerry . Our aim is to provide a customer experience that meets your expectations! We would be happy to further investigate this matter. Please private message me your information and more details. Once we receive the information we can look into this.

Jan. 25th, 2018

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Marlon amaica, NY

Great costumer service. The installers were very professional, they answer all me questions without hesitation.

7 years ago

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Mr. Ed Cathedral City, CA

No other company gave me credit. Sunrun did. I now have a PV Solar system and reaping rewards.

7 years ago

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Anonymous Tustin, CA

Professional. Clean. Clear. The person who showed up to my home what well informed.

7 years ago

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Dissatified 92101

I thought it was a good company. However I had a very poor experience with them, I quickly realized their lack of attention to customer satisfaction and decided to seek another provider.

7 years ago

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Ken Smith 94112

Sun run was a total mess. I received three different stories of the outcome of my house inspection, all of them incompatible, and then total lack of follow up from my main contact.

7 years ago

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Donald Trump 8886

O.K., Enthusiastic sales reps. Compared to other solar power companies, Sunrun offers more to homeowners.

7 years ago

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Marsha 85326

Good, Steve was awesome and answered all of our questions. He kept in contact thru the process.

7 years ago

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Jeef 95111

Great, they didn't start high and make me work them, they can in low with a positive attitude.

7 years ago

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leonard chrusciel

i've had the system for over 3 years saved a lot of money and people very friendly and helpful highly recommend

7 years ago

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Marion Doran Phoenix, AZ

Every one that came out to the house was great. Explain all features and answer all question

7 years ago

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K Hodge Kannapolis, NC

Too many people involved who apparently didn't comuntate with one another and it took well over a month to get the system running after it was installed. If I could have had it taken down I would have. Unacceptable. ..

7 years ago

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crystal Watsonville, CA

they sent out a sales man that didn't know about design trusted a computer to come up with a design could only give us 30%want us to sign contract before they would send someone out to see if they could get more panels

7 years ago

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Shirley Winter

I feel that living in the land of the sun it is the thing to do. I am very happy going solar.

7 years ago

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tom, behrendt

They kept me in the loop during the whole process and made sure that it was done right

7 years ago

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Cindy sarver

Great sales presentation, follow up, installation, and great customer care for any questions

8 years ago

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scott cockburn

MY CONTRACT WAS SIGNED 9/26/16. SYSTEM WAS INSTALLED THE FIRST WEEK IN OCTOBER. AS OF 11/22/16 I AM STILL WAITING TO BE CONNECTED TO THE GRID. MEANWHILE I AM STILL PAYING MY REGULAR SDG&E. BILL

8 years ago

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Matt Pereira

Been a customer for a year they are great system is over performing . The installers are great.

8 years ago

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Paul Joyce

Best in NJ at a quality installation and backing that up with a professional service team.

8 years ago

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Clayton Hitchcock Boise, ID

Happy with our solar energy. Sun run is great to work with and very professional !

8 years ago

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Randy Denver, CO

Great experience start to finish. Work was done on time and by very pleasant staff.

8 years ago

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ken meyer jr Orange, CA

EVERY part of the process was incredibly handled from their end, and I mean EVERY part.

9 years ago

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stan letus High Falls, NY

8 park circle Since the unit got up and running, I am well satisfied, hope to get other ideas from Sunrun.

10 years ago

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Bob Abaya South San Francisco, CA

Excellent product, excellent customer service, flawless performance. I’ve saved so much on my electrical bill.

2 years ago

Reply from Sunrun

Thank you, Bob, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!

Jun. 22nd, 2022

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Verified Customer

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Elizabeth Zavala Porterville, CA

Still get high bill at anniversary date ..

2 years ago

Reply from Sunrun

Thank you for bringing this to our attention, Elizabeth. We'd be happy to look into this for you and we will be sending you a private message requesting additional account information so that we can assign a Specialist to assist you directly.

Jun. 30th, 2022

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Verified Customer

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Kevin Phoenix, AZ

Customer Service not great! Lack of note from employees on past calls

4 years ago

Reply from Sunrun

Thank you for sharing your experience. We appreciate your feedback and understand service issues can be very inconvenient and unexpected and that there is always room for improvement, appreciate you pointing this out. We are very happy to hear that overall you were happy with the experience! if you have any questions please feel free to reach out to Customer Care (855-478-6786)

Jul. 6th, 2020

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Verified Customer

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Lourdes Perez Daly City, CA

I have an issue that they cannot resolve until now. Spoke to Ritter and now Dania no results yet

4 years ago

Reply from Sunrun

Thank you for your communication in regards to the experience you've encountered. We've saddened to see that this has not been since you're having system issues and you're not able to save. We can certainly address this issue and reach out to you for more details. We'd like to turn this experience around this is not the Sunrun norm.

Jul. 6th, 2020

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Verified Customer

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Jerry Wernau

I'm not getting the amount of solar produced that was expected

4 years ago

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Verified Customer

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Larry B

I don't seem to be saving very much and I can't get any answers

4 years ago

Reply from Sunrun

Hello Larry B. I’m sorry that you received a higher utility bill this month than the same month last year. There are many reasons why this could happen. For example, if you consumed more energy this year, your utility bill will be higher. Utility companies also tend to raise their rates, your utility company may be charging you more per kWh than they did last year. We'd be happy to review your home consumption, feel free to private message us your contact information.

Mar. 25th, 2020

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Verified Customer

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John

The service is poor they are not good is not tustworthess . SunRun

4 years ago

Reply from Sunrun

Hello, John, we understand you are not satisfied, we are disappointed to find that you've have not had a great experience. Please feel free to private message us your contact information.

Mar. 25th, 2020

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Verified Customer

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Brian Bielot Pasadena, MD

I am still paying a power bill along with my sunrun bill

5 years ago

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Verified Customer

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Rick

Need a better software app that updates more frequently

5 years ago

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Verified Customer

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Paul San Marcos, CA

I haven't received imput on how the system is functioning

5 years ago

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Verified Customer

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Ray malone Schaumburg, IL

They haven't fix the problems they caused a year ago

5 years ago

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Verified Customer

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Robert petrillo Tuckerton, NJ

UIt seems I am paying the elctric company and sunrun for the solar service.

5 years ago

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Verified Customer

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don't do it

poor communication and lack of follow through

5 years ago

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Verified Customer

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Frederick Moore

They promise you a gift card and don't give it out

5 years ago

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Verified Customer

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Joe Dixon, CA

setting up a monthly payment plan was difficult

5 years ago

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Verified Customer

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esther

because my bill is very high and have 21 panels ??

5 years ago

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Verified Customer

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Unhappy Trabuco Canyon, CA

They don't deliver on their promises - follow-up is horrible

5 years ago

Reply from Sunrun

Hello, we are saddened to hear about your experience. Please private message us your contact information. We want to address your concerns.

Apr. 2nd, 2019

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Verified Customer

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Fix your app!!!! Bonsall, CA

The installation was good. The app is horrible.

5 years ago

Reply from Sunrun

Thank you for your communication, we have provided your feedback to our leadership team.

Apr. 2nd, 2019

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Verified Customer

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Unhappy customer West Columbia, SC

This is the worst mistake switching I pay more money with sceg my bills are ridiculous I hate solar

5 years ago

Reply from Sunrun

Hello, we are extremely saddened to hear this was your experience. This is not how we do business. We will share this experience with our leadership team, thank you for your communication.

Feb. 20th, 2019

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