Sunrun: Read 3,556 User Reviews From Real Homeowners

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John Grundy San Diego, CA

Don't go with SunRun. Bunch of screw-ups. They supposedly help you thru the process but you have to watch them like a hawk and do most of the work yourself. Last straw was they screwed up making an RMA payment to the utility company; hence my system is still not approved to turn on.

9 years ago

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Joe DeScenza Middlesex, NJ

Sunrun is the best solar provider I am extremely pleased with their service, and would use them again!

11 years ago

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larry Bakersfield, CA

Sales person told me my panels would be washed by sun run ... That didn't happen Told be about try up with PG&E and not once did he tell me about the tru up with sun run.

11 years ago

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Willey Hemet, CA

Smooth from beginning to end. Only regret is that due to our inexperience we didn't negotiate for a better rate!

11 years ago

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John Davison Northridge, CA

The panels are working but the customer service is so terrible that it should rank -1 stars. Forever on hold, never being called back. They installed a panel on the wrong spot covering the access to our air-conditioning. After we told them we were informed that we had to pay for it for them to clean up their mess. They came and removed the panel but didn't reinstall it later. On the day we were supposed to have in reinstalled they said they were on the way but never showed up. WORST CUSTOMER SERVICE EVER.

4 years ago

Reply from Sunrun

We are so sorry to hear this! We would love to review your system's performance and any other specific concerns you have. We will have a representative send you a private message. Thank you for your communication.

Sep. 2nd, 2021

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Steve Perdew Spring, TX

Overall able to save money on our energy costs.

8 months ago

Reply from Sunrun

Thanks for your review, Steve! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Mar. 12th, 2025

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Verified Customer

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Krz

Still get an electric bill from PSEG even though we have 16 panels.

1 year ago

Reply from Sunrun

We appreciate you taking the time to reach out to us, Krz. Typically monthly savings will vary depending on your usage patterns. No need to worry, our team is here to help you maximize on those savings. We will be sending you a private message requesting additional account information so we can verify your account. Thank you!

Oct. 16th, 2024

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Verified Customer

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Trennis

When my inverter went down it took 9 wks to replace.

1 year ago

Reply from Sunrun

Thank you for sharing your experience, Trennis. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Oct. 2nd, 2024

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Verified Customer

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Jeanmarie

Nothing but good service and swift answers to questions.

1 year ago

Reply from Sunrun

Thanks for your review, Jeanmarie! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Jan. 3rd, 2024

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Verified Customer

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Raymond

They answered my questions with the correct information.

2 years ago

Reply from Sunrun

This is awesome, Raymond! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Oct. 24th, 2023

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Verified Customer

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William

It's been seamless. It seems to work beautifully.

2 years ago

Reply from Sunrun

William, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Sep. 29th, 2023

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Verified Customer

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Keith Sumner Charlemont, MA

It's clean energy and has cut costs to my electric bill.

3 years ago

Reply from Sunrun

Thanks for your review, Keith! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jun. 30th, 2022

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Verified Customer

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Anthony Nardizzi Valencia, CA

They do nothing to help. I pay more now for my electric bill then I did before they put it on my roof.

3 years ago

Reply from Sunrun

We're so sorry to hear this, Anthony. We certainly don't want you to feel frustrated. We will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your issue. Thanks!

Jun. 30th, 2022

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Verified Customer

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Gary E Layton Bay Shore, NY

Equipment works. Billing is automatic. No problems.

3 years ago

Reply from Sunrun

Your review brightened our day, Gary! We are so happy to hear that your system is working well. Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Jun. 16th, 2022

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Verified Customer

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Eddy Emile La Mirada, CA

Energy production but not too happy with SunRun app.

3 years ago

Reply from Sunrun

Thanks for your review, Eddy! We're so delighted to hear that you're happy with your energy production! We hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Jun. 16th, 2022

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Verified Customer

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Mark

Install went very smoothly. So far it's been fine.

3 years ago

Reply from Sunrun

Thank you for helping us to create a planet run by the sun, Mark!

May. 26th, 2022

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Verified Customer

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Lawrence

So far they working good. It went quick and smooth.

3 years ago

Reply from Sunrun

Thank you for helping us to create a planet run by the sun, Lawrence!

May. 26th, 2022

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Verified Customer

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Colin Castro Valley, CA

Not able to expand or add more panels. Backup battery system not available.

5 years ago

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Verified Customer

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NATH Washington, DC

GGOD SERVICE and GOOD PRODUCT and SAVE MONEY

5 years ago

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Verified Customer

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Eldoubleul

The overall cost after Sunrun received the rebates applied

5 years ago

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Verified Customer

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Connie K Reynolds

my electric bill is way way to much and my solar is not paying for the power i bought to use

5 years ago

Reply from Sunrun

Solar is a seasonal product, and it is best to wait until your solar anniversary (one year after Permission to Operate was granted) to gain a complete understanding of your savings and how solar is working for you. Keep in mind, how much you save depends on many factors including how much electricity you use. If you use more after going solar than you did before, this may affect how much money you save.

Mar. 25th, 2020

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Verified Customer

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Patrice San Jose, CA

The installation process was intrusive and complicated.

6 years ago

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Verified Customer

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Pam Toms River, NJ

They are great as long as you don't have an issue or question.

6 years ago

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Verified Customer

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George San Luis, AZ

When I call, the customer service is always there.

6 years ago

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Verified Customer

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Rickie Beal

No call back after installed how it''s working

6 years ago

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Verified Customer

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Barbara Myers

I have found they cost more than others with homes the same size as mine.

6 years ago

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Verified Customer

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Keith Truehart

Easy system for payment and good service as needed

6 years ago

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Verified Customer

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mike

one time slow response to clear and reset inverter.

6 years ago

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Verified Customer

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Steve M

Hard to get customer support when problems arise

6 years ago

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Verified Customer

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Charles

I ask the question on how to get battery backup twice with no answer back

6 years ago

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Verified Customer

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BC

Installatin wason time and product works well.

6 years ago

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Verified Customer

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Tim Johnson

they help with trimming my trees, negitive is the lease

6 years ago

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Verified Customer

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Frank Port Deposit, MD

Not much interaction at this point. What I have seen so is what I except

6 years ago

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Verified Customer

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Tom Castaldo

On time install, quality product and reasonable pricing.

6 years ago

Reply from Sunrun

Hello Tom, we are ecstatic to hear that you're happy with your product and happy to see you are happy with your prices. Let's create a planet run by the sun!

May. 4th, 2019

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Verified Customer

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Richard Inman

Hard to get on phone. Was promised critter guards. No guards.

6 years ago

Reply from Sunrun

We want to make sure we are there when you need us. We are so sorry to hear that was not the case, feel free to private message us your contact information and we will have a representative reach out to you and address your critter guard concerns.

May. 4th, 2019

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Verified Customer

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Poor

I really don't find that it worked much after September/October

6 years ago

Reply from Sunrun

Hello, Keep in mind that the size of your utility bill is based on your usage. If your bill is higher than last year, you may be using more power than last year. Since your Sunrun rate is lower than that of your utility, that means you'd be paying even more for your current usage without solar. In other words, you're still saving. Remember that solar is seasonal. The panels will produce more during the sunnier months and less during the winter. Over the course of 12 months, you will still be saving.

May. 4th, 2019

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Verified Customer

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Kwayne Tucson, AZ

Good product, reasonable price. Fast & courteous responses.

6 years ago

Reply from Sunrun

We appreciate the shout-out for your sales rep and our team! We love hearing from our customers that are no stranger to solar.

Apr. 15th, 2019

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Verified Customer

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Rick Wallrath Waukesha, WI

Good technology. Installation was protracted.

6 years ago

Reply from Sunrun

Hello Rick W. Thank you for your feedback on our technology, we love to hear you are satisfied. We apologize if the install took longer than expected, but we are ecstatic you are helping us create a planet run by the sun!

Mar. 11th, 2019

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Verified Customer

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Anonymous Clovis, CA

good Customer Service and Quality product

6 years ago

Reply from Sunrun

Thank you for leaving this wonderful review, let's create a planet run by the sun!

Mar. 11th, 2019

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Verified Customer

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Home owner

Don't seem to be saving any money. I'm trying to give it some time.

6 years ago

Reply from Sunrun

Hello, Remember that solar is seasonal. The panels will produce more during the sunnier months and less during the winter. Over the course of 12 months, you will still be saving.

Feb. 21st, 2019

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Verified Customer

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Nicole Inman, SC

Not keeping their word on promises on the guarentee of their products solar production

6 years ago

Reply from Sunrun

Thank you for your communication, Nicole. We are disheartened to hear that this was your experience with Sunrun. We strive to keep our word and promises especially when it comes to maintaining our system. We understand the importance of a working system if you were like to address this in detail. Please private message us with your contact information. We will reach out to you.

Feb. 12th, 2019

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Verified Customer

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Jim Tucson, AZ

good to work with but want to see cost during winter.

7 years ago

Reply from Sunrun

Hello Jim, thank you for taking the time to leave this review. Remember that solar is seasonal. The panels will produce more during the sunnier months and less during the winter. Over the course of 12 months, you will still be saving. We are excited to have you and welcome you to the Sunrun family.

Sep. 18th, 2018

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Verified Customer

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Wei Yuan Kapolei, HI

Sometime they aren't very responsive in resolving trouble tickets.

7 years ago

Reply from Sunrun

Hello Wei Y. Thank you for your feedback. We are sorry if the service call took longer than you expected. The good news is you're protected by the performance guarantee policy since you're leasing the system.

Sep. 18th, 2018

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Verified Customer

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Anonymous Schnecksville, PA

Liked Mike F very much and his presentation

7 years ago

Reply from Sunrun

Thank you for your shout out to Mike F. We pride ourselves in having amazing sales reps that can guide our customers seamlessly through the process of going solar. Thank you for taking the time to leave this review, and helping us create a planet run by the sun.

Sep. 18th, 2018

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Verified Customer

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Carol Izral Las Vegas, NV

Problem with billing in the past, okay now

7 years ago

Reply from Sunrun

We are happy to hear the issue with your billing was resolved, it's important for us to make sure we resolve any issues you have. We appreciate you taking the time to leave a review and help us create a planet run by the sun.

Sep. 11th, 2018

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Verified Customer

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Anonymous Rock Hill, SC

Please upgrade your iOS app! Save id / allow me to stay logged on

7 years ago

Reply from Sunrun

Hello, thank you for your feedback. We appreciate this information and will be directing this to the appropriate department.

Sep. 4th, 2018

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Verified Customer

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Simon Qiang Yu La Palma, CA

I have been waiting for one year for the complete of installation. it was done, but I cannot use it at all.

7 years ago

Reply from Sunrun

Thank you for your feedback Simon Q. We appreciate your patience while we work towards a resolution. I see you called on August 27th, and we were expecting the battery to arrive so we can replace it. Feel free to private message me to provide you with more updates.

Sep. 6th, 2018

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Verified Customer

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Satisfied Customer Rancho Palos Verdes, CA

Overall a good company. Quality for service provided

7 years ago

Reply from Sunrun

Thanks for sharing! We love hearing stories like yours! After all, providing a one-of-a-kind customer experience that fits-in with your expectations is what we strive for. So thrilled you're a part of our grand mission in creating a planet run by the sun! Power Forward! #savewiththesun

May. 22nd, 2018

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Verified Customer

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Peter BP San Diego, CA

Flawless from sales, install and follow up

7 years ago

Reply from Sunrun

We love to hear this, Peter BP.! Thank you for taking the time to share! Our aim is to provide the best customer experience. That means, being your guide to everything solar when you first meet with us. Then, meeting all expectations while being organized, professional, and communicative. So lucky you're a member of our Sunrun family! Thanks for helping us create a planet run by the sun! Power Forward!

May. 22nd, 2018

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Verified Customer

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Will H

Incorrect installation followed by slow response in corrections

7 years ago

Reply from Sunrun

Hello Will H. We are thankful for your feedback. We apologize if the delay in response caused any issues or inconvenience, this is not the Sunrun norm. Thank you for taking the time to rate us, and we are happy to see you are a part of the Sunrun family! Power forward.

May. 15th, 2018

Sunrun Reviews