Sunrun: Read 3,949 User Reviews From Real Homeowners

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Shawn jordan Matawan, NJ

Great job by the sales team and the installers. The installation was smooth took one day and they were super clean. Looks like Solar will be a good move!!

10 years ago

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Juan Barraza Chandler, AZ

my experience with sun run was that they were very professional and punctual and right on top of there job duty as promised

10 years ago

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Joe Folks Patchogue, NY

DON'T USE SUNRUN, whatever you do! One contingency we had was that the solar panels could be removed at no cost to us, should we need repairs on the roof. No problem, said the salesman. We shook hands on it. Turns out we need roof repairs, and Sunrun has said it is not part of our written agreement that we signed. So we will have to pay over $7,000 to remove the panels. Big regrets using these guys. Never again.

10 years ago

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Michael Holloway Oceanside, CA

The worst. I am not saving a dime with Sunrun. They charge me for electricity at a rate higher than the utility company and for electricity generated whether I use it or not. Then the power company gets all the extra and sells it at a high rate while paying me wholesale. I lose money. My bill goes up 2% every year whether rates go up or not. Sunrun is a bad bad deal fro the consumer but a great deal for Sunrun and the power company.

10 years ago

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Christiana Fyfe Bristol, RI

Got my first electric bill and already it has dropped significantly. I can't wait to see my next electric bill. I can only hope that it will be zero.

10 years ago Edited December 13, 2024

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ADOLFO LLAMAS Hercules, CA

SUN RUN IS BREAKING A SIGNED CONTRACT, They wants to break the signed contract because they failed to communicate with the inspector that came to my house to see if my house was ok to install solar panels. I was told that my house was a go to install the system. Sun Run's contract was signed on 12/08/15, Sun Run told me that someone will call me to schedule the installation but instead of the Installation schedule received an email on 12/17/15 that said that they are sorry but my house would not qualified because the metal tiles roofing.

10 years ago Edited September 14, 2021

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Jacob San Diego, CA

Service dept stinks, we have a roof leak needed them to remove some panels so the roofers can repair/patch the roof, it's been five weeks and at least 5 phone calls and still didn't here from them, and apparently they first give you quote within 14 days and if you agree it would take another 2-3 weeks before someone will come out. Your ceiling can collapse before you here from them

10 years ago

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Stuart Peterson Portland, OR

I contacted Sunrun via a display at a local Costco. They were very quick about calling me, but I was very put off by them wanting credit score info prior to an initial consultation. It seemed very presumptuous of them to assume I MIGHT be paying via credit. The whole conversation seemed more like one that I'd have at a used car lot. I won't be doing ANY business with Sunrun.

10 years ago

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Stephen Ford Valencia, CA

The are gouging me on pricing. I just bought a new home. The lease was changed over. The cost per month was suppose t obe 120.00. The bill just came in at 379.00. My monthly bill is now 198.00 and we over used for an extra charge of 184.59. Why the hell do I have solar if they are charging me the same as the electric company. Plus Im going to get a charge from the electric company. The whole thing is a scam!!!!!!!!!!!!

10 years ago

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Verified Customer

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pauline wood Dudley, MA

we could not be happier with the whole SUN RUN experience,very nice,neat informative,just the best !!!!!!!!!!!!!!!!!!!!!

10 years ago

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brad peceimer Grass Valley, CA

The installation and customer service are extremely poor. The installation crew was a complete nightmare as they screwed it up, and then I was forced to make 48 calls to see how I could get it fixed, but their customer service said "it's putting out the power we said, so we so sorry, but we will not fix the poor installation..... This is very sad as the installation looks like a bunch of 6th graders did it!

11 years ago Edited September 14, 2021

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Verified Customer

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Luis

Don't buy this system Waste of Money. And they said it is 20 years of warranty and is not tru

8 months ago

Reply from Sunrun

Hi Luis, we appreciate you getting in touch with us. We are so sorry that your experience hasn't been pleasant. Our team is eager to address your concerns in greater detail. Please send a message with your service address along with a concise overview of the issues you are having to resolutions@sunurn.com or feel free to send us a private message. We look forward to turning your experience around. Thanks!

Sep. 25th, 2025

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Robin Adams Seabrook, TX

I have this Company. I really like them. From the Sales Rep to the Customer Service and the Installers. They are UpFront about EVERYTHING. They are Friendly and Caring.

3 years ago

Reply from Sunrun

This is awesome, Robin! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for choosing us!

Dec. 28th, 2022

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gricel valdez

We have had our system for 4 years now and it has been offline more than it has produced. It brakes. We wait for someone to come out and repair it. Months go by its fixed. I month later its broken again. Rinse and repeat. My roof leaks in 8 different spots and my panels over my porch broke loose in a thunderstorm six months ago and they still haven't sent someone out to look at them let alone fix them. A special shout out to Gabriel Thompson who has had our account for months now and is part of a "solutions team" who has done nothing. Not one phone call and a few emails to tell us she's "working"on the problem. I cant believe that a "Solutions Team" cannot manage to get someone out to my house, to fix my solar panels, that are in danger of blowing off, for the last six months! ABSOLUTE WORST EXPERIENCE AND WORST COMPANY EVER!!!

3 years ago Edited March 16, 2026

Reply from Sunrun

Oh no, Gricel! We're so sorry to hear this and we definitely want the chance to turn your experience around. We will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your issue.

Jun. 22nd, 2022

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Bob Luiso

The install was thorough and the system had performed above par.

4 months ago

Reply from Sunrun

Thanks so much for sharing, Bob! We're so glad to hear that the installation was seamless and that you're loving your system. It's wonderful to see our customers enjoying the benefits of clean energy! If you ever need anything, feel free to reach out. Thanks!

Jan. 28th, 2026

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Jose Fajardo

Quick, clean installations when everything goes smoothly

4 months ago

Reply from Sunrun

Your review brightened our day, Jose! Thanks for taking the time to share your experience. We're thrilled to have you as part of the Sunrun Family!

Jan. 27th, 2026

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Susan Hahn

We chose sunrun based on feedback from other clients.

5 months ago

Reply from Sunrun

This is awesome, Susan! We are happy that you have heard such wonderful things about our company and decided to move forward with us. Thank you for choosing us as your solar provider.

Dec. 16th, 2025

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johnson johnson

So far so good. Can’t wait to see how this helps us save.

5 months ago

Reply from Sunrun

Your review brightened our day, Johnson! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Dec. 16th, 2025

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abran lopez

Great reputation and good quality staff.

5 months ago

Reply from Sunrun

Thank you for your kind words, Abran!

Dec. 10th, 2025

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Nicholas Kehlbeck

Looking for another option for energy and met Brian

5 months ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family!

Dec. 10th, 2025

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Verified Customer

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Ha Tang

No issues so far. The service is consistent

9 months ago

Reply from Sunrun

Ha Tang, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Aug. 12th, 2025

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Verified Customer

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Michael Shaffner Las Vegas, Nevada

SunRun is the premier company in the industry.

2 weeks ago

Reply from Sunrun

Thanks for your review, Michael! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 20th, 2026

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Verified Customer

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Randy Ogg

I was just checking out what solar was all about

1 month ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family!

Apr. 10th, 2026

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Verified Customer

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Maria Soto

My electricity bill was half of the regular bill yearly

1 month ago

Reply from Sunrun

Thanks for your review, Maria! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Apr. 10th, 2026

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Verified Customer

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Thelma Prichard

Easy to deal with, everything I needed was taken care of

1 month ago

Reply from Sunrun

Your review brightened our day, Thelma! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Apr. 10th, 2026

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Verified Customer

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Sandie Mcdown

They are very knowledgeable and friendly

1 month ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family!

Apr. 10th, 2026

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Verified Customer

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Ron Wilson Wilson

Sunrun is very efficient in what they say and do

1 month ago

Reply from Sunrun

Ron, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!

Apr. 10th, 2026

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Verified Customer

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Robert Enriquez

Honest Good Service! Megan is always helpful!

1 month ago

Reply from Sunrun

Your review brightened our day, Robert! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Apr. 10th, 2026

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Matilda Efotte

Great solar company with latest product and good support staff.👍🏽

7 months ago

Reply from Sunrun

Thank you so much for your positive feedback, Matilda. We are happy to hear that you are enjoying our products and that our staff has been supportive. Thanks!

Oct. 25th, 2025

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Verified Customer

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Carlos Levario

I thought the service was exceptional very detailed .

1 year ago

Reply from Sunrun

Thanks for your review, Carlos! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 10th, 2025

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Verified Customer

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Randall Gibson

Don’t like that I still have a electric bill to pay

1 year ago

Reply from Sunrun

Thank you for reaching out to us, Randall. Your monthly savings may fluctuate based on your usage patterns. Rest assured, our team is dedicated to assisting you and are here to ensure you are optimizing your savings potential. Please feel free to send us a private message with your service address or send an email to resolutions@sunrun.com. Once we confirm your account we will assign a dedicated Expert who will be taking a closer look into this. Thanks!

May. 10th, 2025

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Verified Customer

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Kelly Watson

Very professional from start, sales consultant, to finish.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Kelly! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 7th, 2025

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Verified Customer

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Larry Junsay

Things were done in a patient but timely manner

1 year ago

Reply from Sunrun

Thank you so much for your kind words, Larry. We’re delighted to hear that your experience with Sunrun was seamless and satisfying. Thank you!

May. 3rd, 2025

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Verified Customer

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David Winn

Pretty easy to work with, and the install is working well.

1 year ago

Reply from Sunrun

Thanks for your review, David! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Apr. 30th, 2025

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Verified Customer

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Keenan Hall

Very pleasant experience with great sales and installation specialists.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Keenan! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Apr. 25th, 2025

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Verified Customer

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Bob Bercaw

Great service competitive pricing easy to do business with

1 year ago

Reply from Sunrun

Your review brightened our day, Bob! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Apr. 25th, 2025

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Verified Customer

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Melvin Brooks

Very professional and a pleasure to work with.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Melvin! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Apr. 10th, 2025

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Verified Customer

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Charles Severns

Outstanding installers. Very professional.

1 year ago

Reply from Sunrun

Thank you for sharing your positive experience with us, Charles! We're delighted to hear that our team was there to ensure this was a smooth and seamless process for you! Thank you!

Apr. 9th, 2025

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Verified Customer

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Mass Graves

Great at meeting with our schedule for installation.

1 year ago

Reply from Sunrun

This is wonderful to hear, Mass! We are thrilled to hear that the meeting to schedule your installation went smoothly. Thanks for taking the time to share this!

Apr. 2nd, 2025

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Verified Customer

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Roger Birchmier

Been a customer for almost 7 years now. Satisfied

1 year ago

Reply from Sunrun

Your review brightened our day, Roger! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Mar. 14th, 2025

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Verified Customer

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Guadalupe Roldan

Tesla Batteries are game changing i like them

1 year ago

Reply from Sunrun

Thanks for your review, Guadalupe! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you are enjoying your batteries. Thanks for doing your part by helping us create a planet run by the sun!

Mar. 10th, 2025

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Verified Customer

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Conan Ferguson

They helped me save money on electricity!

1 year ago

Reply from Sunrun

Thanks for your review, Conan! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Mar. 4th, 2025

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Verified Customer

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William Byrd

Everything went great. Awesome communication

1 year ago

Reply from Sunrun

Thanks for your review, William! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Feb. 28th, 2025

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Verified Customer

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Walter Robe

Every person I spoke with was pleasure to talk to.

1 year ago

Reply from Sunrun

Thanks for your review, Walter! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Jan. 11th, 2025

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Verified Customer

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Rui Lin

Very nice service . The company has done a amazing job

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Rui! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jan. 8th, 2025

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Verified Customer

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Eamon Moran

Outstanding experience, prompt, efficient and

1 year ago

Reply from Sunrun

We appreciate your review, Eamon! It brings us immense joy to hear you had such a great experience with us. Thank you for being part of our Sunrun family. Thanks!

Jan. 4th, 2025

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Verified Customer

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Brenda Harris

Excellent service. Lovely people. Great savings!

1 year ago

Reply from Sunrun

Brenda, your review brightened our day! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for being part of our Sunrun family!

Jan. 3rd, 2025

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Verified Customer

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Brad Roberts

I like the net metering program that saves me money

1 year ago

Reply from Sunrun

That’s fantastic, Brad! It’s wonderful to hear how much you’re saving, and we’re thrilled you’ve had such a positive experience with your system.

Jan. 3rd, 2025

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Verified Customer

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Karen Warner

Very helpful with questions. Easy to deal with.

1 year ago

Reply from Sunrun

Thanks for your review, Karen! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Dec. 23rd, 2024

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Verified Customer

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Eugene Lang

Easy to do no out of pocket cost I am too old to purchase my own system

1 year ago

Reply from Sunrun

Thank you for helping us to create a planet run by the sun and thank you so much for being part of our Sunrun family!

Dec. 23rd, 2024

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