Sunrun: Read 3,949 User Reviews From Real Homeowners

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Mike The Bronx, NY

Service quality was good and all work was completed in a timely manner.

6 years ago

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Sharon S Boone Fresno, CA

Easy to follow your output on their app

6 years ago

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Scott PRoulx Manchester, NH

Was very easy to get started, no issues with our solar panels

6 years ago

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GAK

Excellent technology and support however installation was delayed

6 years ago

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George

Have a difficult time getting answers on my billing and what could be done to correct same

6 years ago

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Ed Whittle, Sunrun sales person. It's great experience. Thank you!

Sunrun delivered what they promised and we are happy.

6 years ago

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LelaM Adams

I do not understand the billing. and I don't like the appearance around my house.

6 years ago

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Jennifer Goldman

I was promised things that have not delivered. Credits if the panels didn't produce .

6 years ago

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Joe Shae and Anna Yin Waipahu, HI

A little slow to repond to my system needs, although the system installer, Revolusun, is very fast.

6 years ago

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Seraphine Clinton, MD

It's functioning improperly and they keep charging me money everything month. The equipment does not function properly.

6 years ago

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Chima New Rochelle, NY

They have kept their words and their promises. The installation went very well.

6 years ago

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Brian Gordon Fairfield, CA

Save money Q. How to have power when PG&E tun off the power

6 years ago

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Dave Simi Valley, CA

Very efficient and kept me informed at all times

6 years ago

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chris Yeaton Sun City, AZ

I was told something about the product and told something different after I purchased the product

6 years ago

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Guy Napa, CA

The battery they sold us requires that we use 4 100 foot extension cords to provide power to 4 limited areas of the house during a power outage.

6 years ago

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Jack Newbury Park, CA

WOULD BE 5 STARS, EXCEPT FOR THE COST. Reliable and effective

6 years ago

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Alex Perez

Salesman was accurate in information he gave me.

6 years ago

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Robert B

They did what they said they would do and in a timely fashion.

6 years ago

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rj Hāwī, HI

good product, installers shortcut safety procedures, agents are not upfront

6 years ago

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Anonymous Vacaville, CA

Can't contact anyone. No one has ever come by to see if I am happy. I would like a back up battery.

6 years ago

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Cooper

Very efficient, they did whay they said they would do.

6 years ago

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rakrasner

I like SunRun, but haven't got response from them as far as cleaning the panels

6 years ago

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Robert Campbell. Newport, PA

Our system has been down since July 22, customer service is unresponsive to our calls. We have lost a month of power and still are paying our lease.

6 years ago

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Leroy Davenport, FL

The salesperson and installers were very professional

6 years ago

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manny watson El Cerrito, CA

i love the back up battery, the system works well.

6 years ago

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Very satisfied. Cedar Hill, TX

Excellent service. Outstanding customer service.

6 years ago

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Tejay

it's been a positive exsperince every step of the way

6 years ago

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Patricia Sumter, SC

Very cooperative and helpful. I'm very pleased.

6 years ago

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Ronnie

No problems. It has never failed except for when PG&E does.

6 years ago

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Gary

The installation was very smooth, very professional.

6 years ago

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connie

good customer service so far, i hope it continues

6 years ago

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Michael W Russell

My plan is a fixed lease rate with no escalation built in

6 years ago

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Stephen Johnson

Good performance, but failure to provide a battery for storage in case of black-out.

6 years ago

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John

Everything done as scheduled and no problems.

6 years ago

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Mandar

Overall, in 8 years it was been a pleasant low friction experience

6 years ago

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Best if leasing is your only option.

They are ok for leases but I think i would have done it a little different.

6 years ago

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Michelle Haugsness

Everything from start to finish has been stellar

6 years ago

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Mralleyne Springfield Gardens, NY

Wonderfull works well the savings are amazing

7 years ago

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Gary De bruin

They were on time, kept me informed what was going and kind

7 years ago

Reply from Sunrun

Thank you for this wonderful review, Gary, it's wonderful to see that you were communicated with every step of the way! Now you can help us create a better environment and power forward.

May. 4th, 2019

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Verified Customer

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Brian

no complaints; the service has been exceptional

7 years ago

Reply from Sunrun

Thank you Brian!

May. 4th, 2019

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Arango A

Easy and as promised from start to finish

7 years ago

Reply from Sunrun

Making sure we keep our promises is important to us, we want to keep you happy. Thank you for sharing this great experience. Let's create a planet run by the sun. #Sunrun

May. 4th, 2019

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Anonymous Oxnard, CA

We got good service from SunRun. They got the job done quick.

7 years ago

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Jenette Pasion San Francisco, CA

Installation and customer service are efficient.

7 years ago

Reply from Sunrun

Hello Jenette P. Thank you for sharing your wonderful experience!

May. 4th, 2019

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John Lincoln, CA

I have had no problems with their service. Installation went very smoothly.

7 years ago

Reply from Sunrun

Hello John, thank you for taking the time to leave a review. It's great to see that you were happy with the installation and everything went as planned with no issues. Welcome to the Sunrun family.

May. 4th, 2019

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Verified Customer

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Robert Clovis, CA

Installation went very well and the equipment works.

7 years ago

Reply from Sunrun

Thank you for letting us know you were satisfied with the installation, it's great to see that you chose Sunrun as your solar power provider. Welcome to the Sunrun family and let's create a planet run by the sun.

May. 4th, 2019

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David Fresno, CA

The equipment is working fine and it was installed very efficiently.

7 years ago

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John

Good price, communication, professional work.

7 years ago

Reply from Sunrun

Woohoo! John, we loved reading this review. thank you! Let's power forward.

Apr. 18th, 2019

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Honest but Blunt

great sales and installing, then crickets when it comes to customer service. Ridiculous wait times.

7 years ago

Reply from Sunrun

Hello, we want to make sure we have communication with you every step of the way. Thank you for taking the time to share your experience. If you have any questions feel free to private message us your question and contact information. Let's create a planet run by the sun!

Apr. 18th, 2019

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Verified Customer

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Sunny

My electric cost is nil. No problems with services and aray

7 years ago

Reply from Sunrun

Thank you for your communication Sunny. We love to know that your system is doing great and you are having any service issues at all.

Apr. 18th, 2019

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Verified Customer

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Kathryn Beitz Mission Viejo, CA

Customer Service and Professionalism of Employees

7 years ago

Reply from Sunrun

We are so pleased to hear that your sales representative was great throughout your solar experience! Congrats on going solar, and thanks for helping us create a planet run by the sun!

Apr. 15th, 2019

Sunrun Reviews