Sunrun: Read 3,582 User Reviews From Real Homeowners

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Paul Joyce

Best in NJ at a quality installation and backing that up with a professional service team.

9 years ago

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Clayton Hitchcock Boise, ID

Happy with our solar energy. Sun run is great to work with and very professional !

9 years ago

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Randy Denver, CO

Great experience start to finish. Work was done on time and by very pleasant staff.

9 years ago

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ken meyer jr Orange, CA

EVERY part of the process was incredibly handled from their end, and I mean EVERY part.

10 years ago

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stan letus High Falls, NY

8 park circle Since the unit got up and running, I am well satisfied, hope to get other ideas from Sunrun.

11 years ago

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Bob Abaya South San Francisco, CA

Excellent product, excellent customer service, flawless performance. I’ve saved so much on my electrical bill.

3 years ago

Reply from Sunrun

Thank you, Bob, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!

Jun. 22nd, 2022

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Verified Customer

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Luis

Don't buy this system Waste of Money. And they said it is 20 years of warranty and is not tru

2 months ago

Reply from Sunrun

Hi Luis, we appreciate you getting in touch with us. We are so sorry that your experience hasn't been pleasant. Our team is eager to address your concerns in greater detail. Please send a message with your service address along with a concise overview of the issues you are having to resolutions@sunurn.com or feel free to send us a private message. We look forward to turning your experience around. Thanks!

Sep. 25th, 2025

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Verified Customer

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Elizabeth Zavala Porterville, CA

Still get high bill at anniversary date ..

3 years ago

Reply from Sunrun

Thank you for bringing this to our attention, Elizabeth. We'd be happy to look into this for you and we will be sending you a private message requesting additional account information so that we can assign a Specialist to assist you directly.

Jun. 30th, 2022

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Verified Customer

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Kevin Phoenix, AZ

Customer Service not great! Lack of note from employees on past calls

5 years ago

Reply from Sunrun

Thank you for sharing your experience. We appreciate your feedback and understand service issues can be very inconvenient and unexpected and that there is always room for improvement, appreciate you pointing this out. We are very happy to hear that overall you were happy with the experience! if you have any questions please feel free to reach out to Customer Care (855-478-6786)

Jul. 6th, 2020

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Verified Customer

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Lourdes Perez Daly City, CA

I have an issue that they cannot resolve until now. Spoke to Ritter and now Dania no results yet

5 years ago

Reply from Sunrun

Thank you for your communication in regards to the experience you've encountered. We've saddened to see that this has not been since you're having system issues and you're not able to save. We can certainly address this issue and reach out to you for more details. We'd like to turn this experience around this is not the Sunrun norm.

Jul. 6th, 2020

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Verified Customer

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Jerry Wernau

I'm not getting the amount of solar produced that was expected

5 years ago

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Verified Customer

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Larry B

I don't seem to be saving very much and I can't get any answers

5 years ago

Reply from Sunrun

Hello Larry B. I’m sorry that you received a higher utility bill this month than the same month last year. There are many reasons why this could happen. For example, if you consumed more energy this year, your utility bill will be higher. Utility companies also tend to raise their rates, your utility company may be charging you more per kWh than they did last year. We'd be happy to review your home consumption, feel free to private message us your contact information.

Mar. 25th, 2020

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Verified Customer

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John

The service is poor they are not good is not tustworthess . SunRun

5 years ago

Reply from Sunrun

Hello, John, we understand you are not satisfied, we are disappointed to find that you've have not had a great experience. Please feel free to private message us your contact information.

Mar. 25th, 2020

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Verified Customer

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Brian Bielot Pasadena, MD

I am still paying a power bill along with my sunrun bill

6 years ago

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Verified Customer

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Rick

Need a better software app that updates more frequently

6 years ago

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Verified Customer

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Paul San Marcos, CA

I haven't received imput on how the system is functioning

6 years ago

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Verified Customer

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Ray malone Schaumburg, IL

They haven't fix the problems they caused a year ago

6 years ago

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Verified Customer

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Robert petrillo Tuckerton, NJ

UIt seems I am paying the elctric company and sunrun for the solar service.

6 years ago

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Verified Customer

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don't do it

poor communication and lack of follow through

6 years ago

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Verified Customer

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Frederick Moore

They promise you a gift card and don't give it out

6 years ago

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Verified Customer

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Joe Dixon, CA

setting up a monthly payment plan was difficult

6 years ago

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Verified Customer

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esther

because my bill is very high and have 21 panels ??

6 years ago

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Verified Customer

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Unhappy Trabuco Canyon, CA

They don't deliver on their promises - follow-up is horrible

6 years ago

Reply from Sunrun

Hello, we are saddened to hear about your experience. Please private message us your contact information. We want to address your concerns.

Apr. 2nd, 2019

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Verified Customer

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Fix your app!!!! Bonsall, CA

The installation was good. The app is horrible.

6 years ago

Reply from Sunrun

Thank you for your communication, we have provided your feedback to our leadership team.

Apr. 2nd, 2019

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Verified Customer

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Unhappy customer West Columbia, SC

This is the worst mistake switching I pay more money with sceg my bills are ridiculous I hate solar

6 years ago

Reply from Sunrun

Hello, we are extremely saddened to hear this was your experience. This is not how we do business. We will share this experience with our leadership team, thank you for your communication.

Feb. 20th, 2019

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Verified Customer

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Anonymous El Mirage, AZ

They dont follow through with what they say

7 years ago

Reply from Sunrun

Hello, we are sorry to hear your expectations have not been met, this is nor the Sunrun norm. Please reach out to us, we would be more than happy to review your issue.

Sep. 13th, 2018

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Verified Customer

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DB Corona, CA

Customer Service is lacking in my opinion

7 years ago

Reply from Sunrun

Thank you for bringing this to our attention, DB. We sincerely apologize for the lack of communication and service surrounding this matter.

Sep. 4th, 2018

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Verified Customer

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Lost my trust

The product is great but the promises are empty

7 years ago

Reply from Sunrun

Hello, this is not the Sunrun norm, and we would love an opportunity to review what went wrong here so that we may provide the necessary feedback to our team.

May. 4th, 2018

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Steve Perdew Spring, TX

Overall able to save money on our energy costs.

9 months ago

Reply from Sunrun

Thanks for your review, Steve! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Mar. 12th, 2025

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Brad Ingram League City, TX

Sunrun moves quickly to accomplish goals.

10 months ago

Reply from Sunrun

We're thrilled you had a good experience, Brad! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jan. 31st, 2025

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Sue Backer

As far as I know everything is working the way it should.

10 months ago

Reply from Sunrun

Thanks for your review, Sue! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jan. 28th, 2025

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Matilda Efotte

Great solar company with latest product and good support staff.👍🏽

1 month ago

Reply from Sunrun

Thank you so much for your positive feedback, Matilda. We are happy to hear that you are enjoying our products and that our staff has been supportive. Thanks!

Oct. 25th, 2025

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Jay Convocar

Excellent experience from sales, to installation, inspection and activation

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Jay! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Nov. 26th, 2024

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Robert Figliuzzi

Michael E has always been there to answer all of our questions.

1 year ago

Reply from Sunrun

Robert, big thanks for sharing this with us! We’re over the moon to hear that Robert was attentive and was able to answer your questions. Your engagement contributes significantly to our mission of creating a planet run by the sun

Nov. 19th, 2024

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James Alexander

We liked the whole experience. Sales and service were excellent.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, James! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Nov. 8th, 2024

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Laudelina Marina, CA

I am a regular Costco customer and when Rebecca Oswald called me I was sold . He

1 year ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family, Laudelina!

Oct. 29th, 2024

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T W

Since our panels were installed in 2016, no true up bill. Awesome company.

1 year ago

Reply from Sunrun

Thanks for your review, TW! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Oct. 25th, 2024

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Lisa Larsen Katy, TX

Longevity of company. Customer service is good. Communication is good.

1 year ago

Reply from Sunrun

Your review brightened our day, Lisa! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Oct. 23rd, 2024

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Timothy

I thought I would have more $0 bills on my electricity bill through Eversource.

1 year ago

Reply from Sunrun

Thanks for your review, Timothy! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Oct. 16th, 2024

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Sandy

I wish y’all would get the payment for recurring as a credit card.

1 year ago

Reply from Sunrun

We appreciate your feedback, Sandy, and want to make things as easy as possible for our customers. We have relayed this feedback to our development team. Thank you!

Oct. 9th, 2024

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Charles Lee

Extremely professional and easy to talk to the service tech are professional.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Charles! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Oct. 7th, 2024

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Rodney Blouch

Most favorable terms of all those providers I interviewed.

1 year ago

Reply from Sunrun

Thank you for helping us to create a planet run by the sun!

Oct. 3rd, 2024

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Verified Customer

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Jim & Mary

Ease of procedure and quick process of documents and installation.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Jim & Mary! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Sep. 20th, 2024

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Dejon Kelly

Sofar so good. I wish everything would have been turned on faster but I know it takes time.

1 year ago

Reply from Sunrun

Thank you for your review, Dejon! Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Aug. 21st, 2024

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Christopher Zelasko Kailua, HI

Good job with options and information. Really like to company.

1 year ago

Reply from Sunrun

Christopher, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Aug. 17th, 2024

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Jeff Marlatt

Delayed installation was due to slow city permitting process.

1 year ago

Reply from Sunrun

Thank you for letting us know, Jeff. If you need additional help with installation, please send us an email at resolutions@sunrun.com

Aug. 5th, 2024

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Brad Puu

The rep was very knowledgeable and taught me a lot about how solar works.

1 year ago

Reply from Sunrun

Thanks for your review, Brad! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Jul. 31st, 2024

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Verified Customer

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Laurie Sykes

The information given is upfront, clear, and easy to understand.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Laurie! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jul. 31st, 2024

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Laura Allman

Support has been great, but how much I would pay monthly was not made clear during sales meeting.

1 year ago

Reply from Sunrun

We appreciate your positive feedback, Laura, and we are so happy to hear that you had a great experience. Thank you for being part of our Sunrun family!

Jul. 25th, 2024

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Verified Customer

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chlevine

Very responsive, professional and completed the job as promised.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, chlevine! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jul. 13th, 2024

Sunrun Reviews