Sunrun: Read 3,582 User Reviews From Real Homeowners

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Maria van Vianen-Ryder North Las Vegas, NV

I took out 2 ppa contracts; calif house went smoothly but Nevada house some hiccups

7 years ago

Reply from Sunrun

Thanks for sharing your wonderful story, Maria! Our drive is to make solar hassle-free by being attentive and focusing on each individual customer!

May. 15th, 2018

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Sabrina DeGrande Yuma, AZ

I filled out all the forms and got approved to have solar on but they never contacted to put them up its been almost a year since I have been waiting.

7 years ago

Reply from Sunrun

Hello Sabrina, thank you for taking the time to share your feedback. I have shared your experience with our Sales Leadership team. It's disheartening to understand your interaction with customer support fell short of expectations.

May. 3rd, 2018

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Bill McMeekin

Did not care for sales rep and when I called the company they would not let me talk to anyone else. M

7 years ago

Reply from Sunrun

Hello Bill M. Thanks for your communication We strive to deliver an individualized customer experience that exceeds your expectations. This is why your sales rep is your best point of contact when you are in the process of going solar. We apologize if have had any difficulties, please feel free to reach out with any questions you have, we will be happy to assist!

Apr. 10th, 2018

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Jenny Gomez Oregon House, CA

After the solar panels were installed August 2017. In January 2018 the 230.00 a month increased to $296.00 with no explanation. Bait and switch is going on here!!

7 years ago

Reply from Sunrun

Thank you for your feedback, I understand your savings with Sunrun are a concern. To address these concerns, we will run a Savings Analysis in which we will compare what you paid to both Sunrun, and your utility to what you would have paid exclusively with your utility had you not gone solar with us.

When you have a chance, please send in your most recent 12 months of utility bills. These bills must include the kWh usage and dollar amount charged for each month. If you do not have hard copies of these bills, they can be found on your utility's website. You can use this website to find instructions for retrieving your bills. Please make sure the statements you send in are not the gas portion of the bill and include the necessary components stated above.

Mar. 17th, 2018

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T. Cardosa Chowchilla, CA

The sales rep was very knowledgeable and professional during the appointment

7 years ago

Reply from Sunrun

That's what we love to hear, T. Cardosa! Providing the best customer experience is key when our mission is to create a planet run by the sun. Thanks for sharing your story! We are thrilled to welcome you to the Sunrun Family!

Feb. 1st, 2018

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Anonymous El Dorado Hills, CA

Aggressive sales technique (kept emailing electronic signature page & contract for weeks after I asked them to stop), expensive, no local representative.

8 years ago

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New customer North Dartmouth, MA

Very knowledgeable at their craft and do a good job explaining every step of the way

8 years ago

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Sarah Hunter Buckeye, AZ

We had solar installed over 5 weeks ago and we aren't even close to be activation. SunRun didn't show up for an inspection/appointment when the electrical company did.

8 years ago

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Anonymous Goodyear, AZ

They weren't pushy, they were responsive, approachable, and had Costco benefits.

8 years ago

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Tom 85375

So far it has been excellant, waiting now for the installment to happen.

8 years ago

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Robert Crebar

They talked us out of buying and leasing instead. What a mistake. Their customer service has been dismal and we are not getting the savings we were told.

8 years ago

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I T Morgan Hill, CA

It was great, everything was done on time and as advertised; no complains so far

8 years ago

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marc horowitz Bellerose, NY

Been with Sunrun for 2 years . . . excellent experience, excellent service.

8 years ago

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Russ Draper, UT

Looked at a lot of different solar companies. Pleased with their warranty.

8 years ago

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Carolyn Carpenter Kill Devil Hills, NC

Working with Sunrun was great we haven't received a power bill yet.

8 years ago

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Brock Nemoto

The best every body with sunrun was easy to talk to and save a lot of money.

8 years ago

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Tammy Flanagan

It was a very long process because we were between HOAS, but I'm satisfied otherwise. Customer service was great!

8 years ago

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Cyndie Bledsoe Moultrie, GA

Everyone I have talked to at Sunrun is very friendly and polite

9 years ago

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Vincent

Sun Run was outstanding. Great service and installation. Thanks.

9 years ago

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Luis ruiz Boardman, OR

Very professional, excellent installation and perfect product

9 years ago

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DR JAMES ADAMS Menifee, CA

Fraud in sales, false advertising, failures of president of company to respond. Cheating and bait and switch tactics, greedy, grand theft auto, elder abuse, etc. etc.

9 years ago

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bob berliner Silver Spring, MD

the company leads you on and when the time comes to design the system they tell totally different information from what the sales rep tells you. Big scam.

10 years ago

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Linda Canyon Country, CA

Love it! We saved over $1700 on our electric bill last year!

10 years ago

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linda (tighe) seidenglanz Fullerton, CA

Very good instalation.....and I'm saving $100. A month on electric bill.....did very good..

11 years ago

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Verified Customer

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Susan Buchholz

We enjoyed working with everyone at SunRun especially Steven M. who was our first contact

1 year ago

Reply from Sunrun

We're thrilled you had a good experience with our team and with Steven! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 7th, 2024

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Verified Customer

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Jason Goldstein

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Jason, and we're so happy to hear you're saving money! Thanks for taking the time to share your feedback. Welcome to the Sunrun family!

May. 1st, 2024

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Jimmie Holloway Murrieta, CA

Service has been great but the power production has decreased dramatically as electricity rates have gone up. I’m spending to much with Edison.

3 years ago

Reply from Sunrun

Jimmie, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun. Please feel free to send us a private message if you have any questions or concerns. Thanks!

Nov. 23rd, 2022

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Christopher Vacaville, CA

Had a decent experience, but was unhappy that they were unwilling to add to my current system. Seems like a waste to me.

3 years ago

Reply from Sunrun

Thank you for sharing your story, Christopher. Your feedback helps us to keep improving your solar experience. We'll definitely look into this issue for you. If you can send your address and review to onlinereviews@sunrun.com, we'd appreciate it. Thanks for choosing us as your solar provider!

Jun. 22nd, 2022

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Juan vega New Haven, CT

This company is the best so far that I deal with the customer service is amazing

4 years ago

Reply from Sunrun

This is awesome, Juan! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for going solar with us!

Sep. 2nd, 2021

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Ray Barkley

With bill increase seeing less savings!!

5 months ago

Reply from Sunrun

Thank you for bringing this to our attention, Ray. I can assure you that we would be happy to look into this for you. In order to best assist you, we will be sending you a private message requesting your address, so that we can personally connect you with an Escalations Expert who can help you with this. Thanks!

Jul. 23rd, 2025

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Jeffrey

Bought home with leased Sunrun Panels that do not work - all Sunrun wants is there monthly payment.

8 months ago

Reply from Sunrun

Jeffrey, thank you for reaching out to us. We want to help get this resolved for you and improve your experience. We will be reaching out to obtain additional information, thank you!

Apr. 25th, 2025

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Verified Customer

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Eladio

all ways asking for money or getting the auto pay three days early

1 year ago

Reply from Sunrun

Eladio, thank you for reaching out to us. We want to help resolve your concerns and we would be happy to look into this for you. We will be sending you a direct message to assist you, thank you!

Oct. 2nd, 2024

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Verified Customer

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Steve Campfield

Utility bill has not changed. Still over 200 dollars monthly

5 years ago

Reply from Sunrun

Hello Steve C. There are many reasons why this could happen. For example, if you consumed more energy this year, your utility bill will be higher. If you've had the system for more than a year we can run a Home Electric Report and analyze your consumption.

Mar. 25th, 2020

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Verified Customer

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Anonymous

The PPA is hard to understand and not what was sold to us

6 years ago

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Verified Customer

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james

after purchase/contract really needs improvements!

6 years ago

Reply from Sunrun

Hello James, Thank you for your feedback, we appreciate the communication and will provide this information to our leadership team.

Mar. 27th, 2019

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Verified Customer

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Lower production than quoted and expected

Unwilling to add more panels to improve production

6 years ago

Reply from Sunrun

Hello, Keep in mind that the size of your utility bill is based on your usage. If your bill is higher than last year, you may be using more power than last year. Since your Sunrun rate is lower than that of your utility, that means you'd be paying even more for your current usage without solar.

Mar. 21st, 2019

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Verified Customer

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RONALD PAOLO SR

NO CUSTOMER SERVICE, NO HELP WITH PROBLEMS THAT ARISE, TERRIBLE

6 years ago

Reply from Sunrun

This is not the experience we want you to have. Please private message me your contact information and we can work to turn this experience around. Thank you for taking the time to leave your feedback, Ronald.

Feb. 21st, 2019

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Verified Customer

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Michael Sonnleitner

Unsatisfactory feedback regarding savings achieved.

6 years ago

Reply from Sunrun

Hello Micheal S. We are sorry to hear you are not happy with your savings. If your bill is higher than last year, you may be using more power than last year. Since your Sunrun rate is lower than that of your utility, that means you'd be paying even more for your current usage without solar. In other words, you're still saving.

Feb. 20th, 2019

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Verified Customer

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Anonymous Kenwood, CA

Not in my area and gave my information to another company without my consent

7 years ago

Reply from Sunrun

Thank you for your feedback. Sunrun does not sell lead information to 3rd parties. Feel free to private message me and look into this for you.

Sep. 6th, 2018

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Verified Customer

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JAMES G . DEMELLO North Dartmouth, MA

ACCOUNTING SYSTEM AND INVOICE IS A DISASTER

7 years ago

Reply from Sunrun

Thank you for your feedback, James. I see you are currently working with Collections and the Escalations team. We are working towards a resolution, this is not the Sunrun norm and we are sorry if this is causing any inconvenience. Please feel free to private message me for more details.

Sep. 6th, 2018

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Verified Customer

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Richard Rush

Poor information/ delayed response. Communications are for.

7 years ago

Reply from Sunrun

Thanks for your communication, Richard R. This is not the typical customer experience and we provided this feedback to the Customer Care Leadership team
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May. 10th, 2018

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Ed McDaniel

all good. System installed and fully operating.

1 year ago

Reply from Sunrun

Thanks so much for sharing, Ed! We're so glad to hear that you're loving your system. It's wonderful to see our customers enjoying the benefits of clean energy! If you ever need anything, feel free to reach out. Thanks!

Dec. 14th, 2024

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afred Silva

I have a brand new system. I have not seen any savings yet

1 year ago

Reply from Sunrun

Thank you for helping us create a planet run by the Sun, Afred. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Nov. 26th, 2024

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Stephen Foerster Rocklin, CA

The right type of economic framework/PPA.

1 year ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family!

Nov. 8th, 2024

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Brad Collier League City, TX

Great overall communication & customer care

1 year ago

Reply from Sunrun

This is awesome, Brad! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Nov. 1st, 2024

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Nicholas Starks

Great communication and excellent install.

1 year ago

Reply from Sunrun

This is awesome, Nicholas! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Oct. 25th, 2024

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Michael Cupertino, CA

Good reputation, financing options and long term company

1 year ago

Reply from Sunrun

This is awesome, Michael! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Oct. 25th, 2024

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Sabrina Ulm Rancho Cordova, CA

Very happy with sun run for our solar needs

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Sabrina! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Oct. 24th, 2024

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Torian Lindsey Missouri City, TX

Wanted to try something new and give solar panels a try!

1 year ago

Reply from Sunrun

Thank you for helping us to create a planet run by the sun!

Oct. 23rd, 2024

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Leroy Mcfadden Missouri City, TX

Because Devan convinced us he’s very convincing

1 year ago

Reply from Sunrun

Leroy, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Oct. 23rd, 2024

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