Sunrun: Read 4,821 User Reviews From Real Homeowners

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Dale Broad Homeland, CA

Well I signed on July 8th 2015, I was told the system would be installed and up and running in 90 days, the plans were submitted and approved on the same day so NO DELAY, the entire trench for the electrical was dug before they ever showed up, so NO DELAY, well its now Jan 9th 2016, six months later and still not done. I have called and called, I have sent e-mails, time and time again I am told they will hand it off to someone who will take care of it, but nothing has been done since early Oct. as far as I am concerned its abandonment, and I have a part solar system for free. I told them back in late Oct, again in Nov. and in Dec to come and remove all their equipment off my property. If I cannot get them to complete the job, I can only imagine what it would be like if I needed service. As I read many reviews I see that many other customers CANNOT get them to fix systems that are not working. Oh they did call for inspection, back on Nov. 2nd,2015, the inspector asked why did someone call for inspection when the system was NOT completed?? Since that day NO ONE has done any work to complete it.

10 years ago

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Rick Lancaster, CA

Been a customer since May 2012. Been happy until now. My system has been down for about 4 months now. It took almost 2 months to get someone out to look at it. The repair man ordered the new inverter. That was 2 months ago. Still waiting. Customer service will not keep me updated on the progress. They just tell me how they will get right on it. Would have rated them a 10 before this happened.

10 years ago

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Karen Hoeft Valdez, AK

I purchased Sunrun thru Home Depot of course the sales job promised lots of savings. Beware they do not deliver what they promise. The system they put on our house was based on a new house with only 6 months of billing at which we weren't there for 3 months. Instead of them telling us we should wait to get solar they put in a system that turns out only saves us 30%, definitely not good in my book. They were so eager for the sale, they give you quite a line of BS, I would not recommend them to anyone and when I am in Home Depot seeing people talking to Sunrun, I will tell them beware they DO NOT deliver what they promise. Look elsewhere!

10 years ago

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Marc San Jose, CA

SunRun is not returning my calls or keeping me informed when it comes to repairing my in-warranty Fronius inverter. This is the second go-around. The first the inverter partially failed. I called SunRun, and after calling weekly for 3 weeks, I finally asked for a supervisor. She promised to call me back with a status that day or the next, no call back. However, two days later, a tech called to look at the inverter. The unit was replaced by a refurbished unit from Fronius on 8/12. On 8/16, the the display on the unit failed, the illumination started blinking, and it stopped communicating with the data logger. I called SunRun again on 8/18, and now a week later, still no contact from SunRun.

11 years ago

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Theresa Valencia, CA

Sunrun are the worst company I have ever dealt with. You never do what you say. We are now heading into fall soon, the temps at my home are in the triple digits, all summer it has been hot,. I am scared to use my air conditioner. My system has been underperforming for a year now, you ARE aware of this!!!. They have said they will sent someone out, that never happened. My bill to edison at the end of last year were $2500 as opposed to your estimate of between $600-$900. Between your company and Edison I am now paying an average of $400 per month, that is more than I paid before solar. I would have this system removed from my home and at some point I know I will.

11 years ago

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Ron Lambert Webster, MA

Had solar since Jan I have seen a big difference in my electric bill. Saving significant money vs ly bills. The service getting the panels installed was seemed and without issues.

11 years ago

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Paul Altenburg Middletown, NY

On line about 6 months now. Installation was long, but OK. Accounting is good. Customer service seems receptive. I gave 4 to 6 potential references-not one was contacted by Sun Run. Their & my loss. But other than that, it seems to be legit so far.

11 years ago

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Nikola San Diego, CA

Sunrun has the reputation that I can trust.

2 months ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family!

Jun. 23rd, 2026

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Carolyn Pesce Burlington, Massachusetts

Wallace R. is the reason to work with SunRun

2 months ago

Reply from Sunrun

Thanks for being the best part of our Sunrun family, Carolyn!

Jun. 23rd, 2026

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Myron Jan San Francisco, California

Most genuine human who strives to help his community

3 months ago

Reply from Sunrun

Thank you for helping us to create a planet run by the sun!

Jun. 23rd, 2026

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Megan Scollon Temecula, CA

Very Professional and amazing management!

3 months ago

Reply from Sunrun

Thank you for helping us to create a planet run by the sun!

Jun. 23rd, 2026

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Saul Correa Los Angeles, California

Very helpful, kind, and knows her stuff!

3 months ago

Reply from Sunrun

Your review brightened our day, Saul! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider.

Jun. 15th, 2026

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Tony Guillermo Kealakekua, HI

Courteous, respectful, efficient and professional!

3 months ago

Reply from Sunrun

We really appreciate your kind words, Tony! We're so glad our team delivered an exceptional experience and that you're happy with our services. Thank you for your choosing Sunrun!

Jun. 12th, 2026

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Ingrid Joshua Tree, CA

I met Alex while shopping at Home Depot.

3 months ago

Reply from Sunrun

We're glad you were able to speak with Alex at your local Home Depot, Ingrid! Please let us know if you have any questions!

Jun. 13th, 2026

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Mandu John Richmond, TX

It is perfect and reliable, love it a lot

3 months ago

Reply from Sunrun

Thanks for your review, Mandu! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 20th, 2026

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Verified Customer

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Katherine Hendren

Preston Thompson was well informed and easy to work with.

6 months ago

Reply from Sunrun

Thank you, Katherine! It's great to hear Preston was knowledgeable and easy to work with throughout your experience. We appreciate you taking the time to share your feedback.

Feb. 20th, 2026

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Verified Customer

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John Santiago

They are a reputable company and the financing was good

6 months ago

Reply from Sunrun

We appreciate the kind words, John. We're glad the financing worked well for you and that you felt confident choosing Sunrun.

Feb. 20th, 2026

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Layne Allison

I was pleased with the step by step process of Sunrun. All work was completed in a timely manner. I was also happy that my property was respected and all materials were cleaned up upon completion.

2 years ago

Reply from Sunrun

Layne, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience with the services we provide. Thank you for helping us create a planet run by the sun!

May. 8th, 2024

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Dale Berridge Tucson, AZ

There were a few hiccups when Sunrun took over from our previous solar contract with Vivant but it all worked out fairly and now we're enjoying considerable savings on our electric bill. 4 adults and a child use a lot of electricity but our rooftop solar system handles it like a champ!

4 years ago

Reply from Sunrun

Thanks for your review, Dale! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family.

Jun. 24th, 2022

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no sugarcoating Cheshire, CT

Had a quote from them and as opposed to some other companies, the tech guy I spoke with was straightforward, knew his product and didn't read off a sales script. They had a good warranty on solar panels (25 years) but didn't have a good battery system and it only covered 8 hours in case of a power loss and on limited circuits... that is below standards these days. I would have given a higher rating if based on solar panels only, but I also have to say they were one of the most expensive quotes I got...

4 years ago

Reply from Sunrun

Thank you for sharing your experience with us! Customer experience is really important to us, and we try to keep our staff knowledgeable about our products. As we get new batteries with higher limits, we can always pass along information if you are interested. Thanks!

Jun. 24th, 2022

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William Smith Bolingbrook, IL

This company placed solar panels on my roof. The process was thorough from the perspective of informing us of the benefits. We had a direct contact person, which facilitated communication with the company. My concerns have more to do with their customer service subsequent to placing the panels. Consequently, placing the panels resulted in leakage (when there was a heavy rain/snow) onto my ceiling in one area resulting in two large water stains on my ceiling. They sent a person out and they re-mounted the problematic panel and we have not had an issue since. However, we have the damaged ceiling as a reminder. Upon requesting the company repair the damage to our ceiling, there was no service. We were persistent and reached out to the original sales person and submitted a claim on their website, as well as spoke directly with their customer service staff. No response yet and it has been several months.

4 years ago

Reply from Sunrun

Thank you for bringing this to our attention, William. We'd be happy to look into this for you and we will be sending you a private message requesting additional account information so that we can assign a Specialist to assist you directly.

Jun. 22nd, 2022

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Jim Jones Peoria, AZ

I chose to work with SunRun because of Devan‘s professionalism and information. SunRun also was one of the only companies that service is the panels from time of install forward.

4 years ago

Reply from Sunrun

Your review brightened our day, Jim! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Jun. 3rd, 2022

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Syed A Abidi

I was recommended by my nephew to choose .Main reason was pricing happy.

5 months ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family!

Apr. 13th, 2026

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Juliet

Integrity Hard working I have referred my friends to Adler cz he's nice.

5 months ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family!

Apr. 10th, 2026

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Verified Customer

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Fresia rivera

Excellent customer service , great company

8 months ago

Reply from Sunrun

Fresia, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Dec. 19th, 2025

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Verified Customer

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Rosilee A. Spaulding

He was a nice young man. Speak highly of Sunrun.

9 months ago

Reply from Sunrun

Rosilee, your feedback is greatly appreciated! We're happy to hear that you had a positive interaction with one of our sales representatives. Thank you for sharing your experience with us.

Dec. 16th, 2025

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Verified Customer

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Marco Dimatulac New York, New York

Trustworthy and reliable company. Excellent customer support.

2 weeks ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family!

Sep. 3rd, 2026

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Verified Customer

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Desiree Kedjour Chicago Loop, Illinois

A friend of mine recommended Sun run while we were discussing electricity bills

2 weeks ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family!

Sep. 3rd, 2026

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Verified Customer

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Mark Herdman San Jose, CA

Overall very easy to interact with installation crew and office support staff

1 month ago

Reply from Sunrun

We're thrilled you had a good experience, Mark! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jul. 23rd, 2026

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Verified Customer

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Yat Koo La Puente, California

Very great service and follow-up. The solar system also works great

1 month ago

Reply from Sunrun

This is awesome, Yat! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Jul. 23rd, 2026

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Verified Customer

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Nancy Ramundo Avalon, New Jersey

Job completed when promised. Follow up to ensure working properly is great.

1 month ago

Reply from Sunrun

This is awesome, Nancy! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Jul. 23rd, 2026

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Alan

Sun run had a great ppa program that was very hands off while providing good value

7 months ago

Reply from Sunrun

This is great to hear, Alan! We're happy to hear that you found a program that worked best for you!

Feb. 11th, 2026

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Hafsa

It was fast and simple. And everything was pretty much upfront so no second guessing.

7 months ago

Reply from Sunrun

Hafsa, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!

Feb. 4th, 2026

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Rakellah Leonard

Jonathan is an incredible sales expert at Sunrun, I appreciate his knowledge and support.

7 months ago

Reply from Sunrun

We greatly appreciate your positive feedback, Rakellah! It warms our hearts to know that Jonathan played a pivotal role in your seamless solar journey. Thank you for contributing to our mission of building a planet run by the sun.

Jan. 31st, 2026

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Verified Customer

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Phuong Wong

The team got the project designed and executed timely and nicely.

1 year ago

Reply from Sunrun

This is awesome, Phuong! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Sep. 14th, 2025

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Verified Customer

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Richard Monreal

Overall, great service from installation to full solar power functionality!

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Richard! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Sep. 14th, 2025

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Verified Customer

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Micah Andretich

Sunrun has an Incredibly professional and thorough team from start to finish.

1 year ago

Reply from Sunrun

Your review brightened our day, Micah! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Sep. 4th, 2025

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Verified Customer

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Anan Chitamin

Great customer service. Staffs are very professional and honest .

1 year ago

Reply from Sunrun

Your review brightened our day, Anan! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Aug. 29th, 2025

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Verified Customer

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Orlando Mercado

Friendly, and imformeratve. We appreciate the opportunities shared.

1 year ago

Reply from Sunrun

This is awesome, Orlando! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Aug. 27th, 2025

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Verified Customer

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Robert Tolin

Sunrun employees made it easy to get a rooftop solar system installed.

1 year ago

Reply from Sunrun

Your review brightened our day, Robert! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Aug. 27th, 2025

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Verified Customer

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Isaac Kelii

Very easy to work with and have great communication throughout install

1 year ago

Reply from Sunrun

Thank you for sharing your experience, Isaac! We're thrilled to hear that you had a seamless installation process and that you're satisfied with our service. If you ever need anything in the future, please don't hesitate to reach out. Thanks!

Aug. 14th, 2025

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Verified Customer

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Cathy Grover Boughan

Great customer service and very quick response if I ever need assistance.

1 year ago

Reply from Sunrun

Thank you for sharing your positive experience with us, Cathy! We're delighted to hear that you found our customer service excellent and that we were able to promptly resolve your concerns. Your satisfaction is our priority, and we're glad to hear that you appreciate our professionalism and cleanliness. Thank you!

Aug. 12th, 2025

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Verified Customer

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Tami Donrad

I love all the money I save on my pge bill each month. Thank you Sunrun.

1 year ago

Reply from Sunrun

Thanks for your review, Tami! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Jul. 1st, 2025

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Verified Customer

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Dante Taddei

Excellent customer service very helpful and happy with all the team.

1 year ago

Reply from Sunrun

This is awesome, Dante! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Jun. 27th, 2025

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Verified Customer

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Peter Yi

Services were very professional. People were kind and attentive.

1 year ago

Reply from Sunrun

Your review brightened our day, Peter! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Jun. 27th, 2025

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Verified Customer

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Elizabeth Sammons

Love the support, professional representation and overall experience

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Elizabeth! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jun. 25th, 2025

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Verified Customer

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Janice Calzo

Friendly costumer service. Was updated progress in a timely manner

1 year ago

Reply from Sunrun

Janice, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Jun. 24th, 2025

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Verified Customer

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Grant Zhang

Very efficient installation flow from design to power on. Excellent job!

1 year ago

Reply from Sunrun

Thanks for your review, Grant! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jun. 9th, 2025

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Verified Customer

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Jordan Lewandowski

It was a pretty easy process. Rep was good and I saved money.

1 year ago

Reply from Sunrun

Thanks for your review, Jordan! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Jun. 6th, 2025

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Verified Customer

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Tracey Rush

The Sunrun teams are always very professional and informative.

1 year ago

Reply from Sunrun

Tracey, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Jun. 6th, 2025

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