Sunrun: Read 3,582 User Reviews From Real Homeowners

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Cameron Mason

Service from the salesperson Fernando P. and a safe high quality installation.

1 year ago

Reply from Sunrun

Cameron, your feedback is truly valuable to us. We are overjoyed to learn that Fernando, our representative, made your solar experience exceptional. Thank you for being part of our Sunrun family.

Jun. 5th, 2024

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Antonio chaves

This system was the best improvement that we ever did so far

1 year ago

Reply from Sunrun

Your review brightened our day, Antonio! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

May. 30th, 2024

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Verified Customer

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William Nelson

Customer service has been 👍. Quality of product has been great

1 year ago

Reply from Sunrun

Thanks for your review, William! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 16th, 2024

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Verified Customer

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Keith Leighton

Super helpful - very easy process, and very supportive since the install.

1 year ago

Reply from Sunrun

Thank you for taking the time to share your experience, Keith. We are overjoyed to learn that our team was supportive and attentive during the entire process and made your solar experience exceptional. Thank you for being a part of our Sunrun family.

May. 15th, 2024

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Verified Customer

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Dale Henry

I stall the unit and don't worry, work or do anything to it.

1 year ago

Reply from Sunrun

This is awesome, Dale! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 8th, 2024

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Verified Customer

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Mitzi Watson

Great customer service. Process explained well. Work done in a timely manner

1 year ago

Reply from Sunrun

We're so happy to hear that you had a good experience with us, Mitzi! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

May. 1st, 2024

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Bruce Ellington

System works great. Cost of electricity is amazing compared to my neighbors.

1 year ago

Reply from Sunrun

Thanks for your review, Bruce! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

May. 1st, 2024

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Kim Fox

We absolutely love this program and love our new electric bills

1 year ago

Reply from Sunrun

Thanks for your review, Kim! We're so delighted that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

May. 1st, 2024

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Verified Customer

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Cameron

Service was great! Exceeded my expectations every step of the way.

1 year ago

Reply from Sunrun

Your review brightened our day, Cameron! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

May. 1st, 2024

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Verified Customer

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Pierre Myrtil

I am very Happy with Sunrun, everything is working fine. Thank you Sunrun.

1 year ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family, Pierre!

Apr. 30th, 2024

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Verified Customer

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Paul Oettinger

Sunrun delivers on their promise and has great value for the money.

1 year ago

Reply from Sunrun

Thanks for your review, Paul! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Apr. 23rd, 2024

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Verified Customer

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Rosalynn Perez

Its so refreshing to work with a team of professionals from start to finish!

1 year ago

Reply from Sunrun

Thanks for your review, Rosalynn! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Apr. 23rd, 2024

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Verified Customer

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Marco Martinez

Excellent customer service. System work great. A lot of savings in energy.

1 year ago

Reply from Sunrun

This is awesome, Marco! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Apr. 23rd, 2024

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Verified Customer

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Elizabeth Johnson

Easy to deal with, very good communication and follow through.

1 year ago

Reply from Sunrun

Thank you for taking the time to share your experience with us, Elizabeth! We are so happy to hear that you had a smooth experience throughout the entire process. We appreciate you sharing your feedback with others. Thank you so much!

Apr. 20th, 2024

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Oluwatoyin Adeyemi Oyetunji

Easy payment and , monthly fixed rate....that suitable for my family

1 year ago

Reply from Sunrun

Oluwatoyin, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Mar. 6th, 2024

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Richard Studio City, CA

Terese ability to explain the product and its benefits is why we chose Sunrun.

1 year ago

Reply from Sunrun

Your review brightened our day, Richard! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider.

Mar. 4th, 2024

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DOUG KORN Escondido, CA

Great service. A very professional and clean installation was done.

1 year ago

Reply from Sunrun

Your review brightened our day,Doug! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Feb. 12th, 2024

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Verified Customer

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Rohit Sharma San Anselmo, CA

Really good customer experience right from sales through installation.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Rohit! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jan. 12th, 2024

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William Yorba Linda, CA

One problem in one solar panel in 8/9 years, Fixed within a week.

2 years ago

Reply from Sunrun

We're thrilled you had a good experience with resolving your concerns, William ! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Oct. 3rd, 2023

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Chase Walker Peoria, AZ

Sunrun is a solid solar company. Give me more panels please.

3 years ago

Reply from Sunrun

We're thrilled you had a good experience, Chase! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jun. 23rd, 2022

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Reb Long Beach, CA

It’s been 7 months since I sign the contract until now they cannot even give the date of the installation and i been paying the financing company for 5 months now .

3 years ago

Reply from Sunrun

Thanks for letting us know, Reb. We're so sorry it's taking longer than you expected. Please send your address and an overview of your concerns to onlinereviews@sunrun.com, so that we can connect you with a Specialist that can help you. Thanks!

Jun. 21st, 2022

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Bridget Crivello Sun City West, AZ

So far great company to work with. Love the app to check our solar .

3 years ago

Reply from Sunrun

Thank you, Bridget, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!

Jun. 3rd, 2022

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Ella Barragan Los Angeles, CA

They listened and provided the service I needed. Everything works fine.

3 years ago

Reply from Sunrun

Your review brightened our day, Ella! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

May. 23rd, 2022

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Andrew Wilder Attleboro, MA

Our Solar experience and savings in our energy bills is excellent!

3 years ago

Reply from Sunrun

Thanks for your review, Andrew! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

May. 16th, 2022

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Katja Sundkvist Irvine, CA

Spoke with the Sunrun guy in the Costco store, made an appt for someone to come to our house, took time off work to meet with them - no call, no show.

3 years ago

Reply from Sunrun

Thank you so much for letting us know, Katja. We are sorry this was your experience; we would be frustrated too! We will have a representative private message you. It’s important to us that we turn this experience around!

Feb. 15th, 2022

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Louis Harter Golden Valley, AZ

Please do not use this rip=off company. I've been trying for 15 months to fix my system. It is a 9.2 kw producing ,04 kw. Doug Harter Bouse az

5 years ago

Reply from Sunrun

Thank you for your communication, Louis. We are sorry to hear you are sorry to hear about the experience you had. We would like to take the chance and turn this around. Please private message us your contact information. We will have a representative reach out to you as soon as possible.

Jan. 29th, 2021

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steve prokowich Greenfield, MA

i had sungevity which sunrun bought. you shut my panels off and i never heard from you again. WHY ? Unless you make amends im going with onother company. i owe you nothing.

5 years ago

Reply from Sunrun

Steve P. Please direct message us with the name on the contract as we are very disappointed to hear that you feel this way. We would love to support the resolution of your issue. Will you provide us your property address so that we may best support your concerns.

Jan. 29th, 2021

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Christian

They're very patient I like that sounds like they know solar system

6 years ago

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Rick Roa Spring, TX

Very professional and trained personnel from sales to technical

6 years ago

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franco baratta

I was referred by a friend. Your prices went up 58% since he had panels installed. COLA only 3% per year.

6 years ago

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Delores Thomas

I did not like there sale person, conversation over the telephone & lied about the solar tax credit, & he got mad because I would not fax my utility bill.

6 years ago

Reply from Sunrun

We are so sorry to hear that your sales experience was not the greatest we want to turn this experience around. Please feel free to private message us your contact information and we will have a sales representative reach out to you. We want to take the opportunity to change this experience around for you!

May. 4th, 2019

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Judy

once we asked follow up questions they were honest about our expected solar outcome

6 years ago

Reply from Sunrun

Hello, Judy, we are so delighted to hear that you had an honest easy process. We loved to see that all your expectations were met! Now let's create a planet run by the sun.

Apr. 18th, 2019

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Maria Melgoza-Moore Oakley, CA

Great customer service and very knowledgeable representatives.

6 years ago

Reply from Sunrun

We are so pleased to hear of your positive experience with your representative. It sounds like he made the process smooth and ensured we found the best solar solution to meet your needs. Best of luck on your upcoming installation! Welcome to the Sunrun family!

Apr. 15th, 2019

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Ap Spring, TX

Customer service is poor. The rob call and texts were exhausting. After finally speaking to them I realized they would have been horrible had I signed up with them.

6 years ago

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Bob Larsen

Very easy and pleasurable to deal with. The installers we're fantastic.

6 years ago

Reply from Sunrun

The pleasure was all ours Bob. Thank you for taking the time to let us know that the installers did a great job and you were pleased. Welcome to the Sunrun family, let's power forward.

Feb. 20th, 2019

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Carolina North Las Vegas, NV

I felt i was being upsold-one representative wanted me to switch from buying to leasing and another quoted many more panels than other companies had suggested

6 years ago

Reply from Sunrun

Hello Carolina, thank you for your feedback. We will share your experience with our Sales Leadership team. We want to make sure we are offering you options that make you comfortable with our product.

Feb. 20th, 2019

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Mike Shulman Wyckoff, NJ

"Grate" company schedule an appointment, will not show or even cancel it, so, very respectful. What if you sign up with them? Simple answer...... Glad i did not.

7 years ago

Reply from Sunrun

We are saddened to hear you've had this experience, and this is not the Sunrun norm. Our aim is to provide a customer experience that meets your expectations! This begins with our unwavering dedication to make sure your questions are addressed. Feel free to private message us your contact information. We want to take the time to change your experience.

Dec. 26th, 2018

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Amy Anderson

Excellent Salesman. Sun Run was the only company to reach out to me.

7 years ago

Reply from Sunrun

Thank you for taking the time to leave this wonderful review Amy! Let's create a planet run by the sun.

Oct. 30th, 2018

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Brooke L Jarrett El Cajon, CA

They were very professional. The project was finished in a very timely manner.

7 years ago

Reply from Sunrun

Thank you so much for sharing your great experience and this wonderful review! Let's create a planet run by the sun.

Oct. 25th, 2018

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toni montalta kohan Apache Junction, AZ

A woman called spoke very little then put me on hold . I waited a few minutes and hung up. She called next day I told her to have another rep call me. No one called.

7 years ago

Reply from Sunrun

Hello, Toni, we apologize for the miscommunication. We would be more than happy to offer you a quote to go solar. Please visit for a free quote, or call (844) 321-6937.

Aug. 23rd, 2018

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Martin A Musial

Just in the beginning phase site survey done, waiting for design from sunrun

7 years ago

Reply from Sunrun

Thank you for your feedback, Martin. We love hearing stories like yours! Our team strives to provide the best customer experience. We are so excited you're a new part of our Sunrun family.

Aug. 21st, 2018

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Justin Taysom Midlothian, IL

Never worked with a more well rounded and honorable solar company.

7 years ago

Reply from Sunrun

Thank you, Justin, for your kind review. We are proud to hear how satisfied our customers are. We are here to create a planet run by the sun and you are a part of this as well, thank you! Power forward!

Aug. 8th, 2018

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James Blake Saratoga Springs, UT

Great product. Everything I could’ve wanted to make going solar worth it.

7 years ago

Reply from Sunrun

Thank you so much for the awesome feedback! We love hearing from our customers, it is very important for us as a growing company. Welcome to the Sunrun family. Power forward.

Aug. 8th, 2018

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Darren Buckeye, AZ

Not impressed with the sales associate. I’ll leave her name out, but she was a smart a**. Texting me condescending messages is not the way to gain my business.

7 years ago

Reply from Sunrun

Thank you for your communication, Darren. We are so sorry to hear this was your experience with the sales rep. This is not the Sunrun norm, and we want to take the chance to turn things around for you. Please private message me your contact information, and we will have a Specialist reach out to you.

Jul. 31st, 2018

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Peggy Atkerson Lewisville, TX

Someone called. I talked with her. She said a different part of the company needed to talk to me -- BUT NO ONE EVER CALLED BACK! Bad customer service!

7 years ago

Reply from Sunrun

Hello Peggy A. Thank you for reaching out. We would like to get to the bottom of your issue, please private message us your contact information and we can have a specialist contact you.

Jul. 26th, 2018

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Roger Gibson

Our house, along with 33 Sunrun panels were destroyed by fire. Sunrun's refusal to help in the rebuilding process caused the delay in rebuilding on our lot.

7 years ago

Reply from Sunrun

Thank you for your communication Robert G. We can only imagine how hard it is to experience a house fire, and we are sincerely sorry if we held up the demolition process, or any process at that. The delay was due to the panels still being on the home. The demolishing team would not proceed until we removed the panels, or let them get demolished with the home. It looks like we were able to work towards a resolution. There were only 4 panels left and the structural integrity of the home has been compromised and any individual that gets on the roof is at risk of falling through the roof. 85% of the home is totally destroyed. We see you worked with our Construction Manager and she got you taken care of, and you were able to move forward. Please let me know if you have any questions or concerns in regards to the situation.

Jun. 21st, 2018

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Ace Modesto, CA

I asked him for a quote they gave me a quote but they can explain it to me where the money is going break down the charges when do business with this company

7 years ago

Reply from Sunrun

Thank you for your communication Ace. We make sure to provide the best possible pricing and quality for R&R of the system. This task takes a considerable amount of labor and skill. With the re-wiring and securing of each panel, the majority of the cost comes from labor. The great news is, you can be assured that your solar facility is being handled by professionals and will be up and running in no time.

Jun. 6th, 2018

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Dave Las Vegas, NV

Customer service from representative was great. Product pricing and terms were not what I had hoped.

7 years ago

Reply from Sunrun

Thank you for your communication, Dave. We appreciate your reaching out and providing your feedback, we make sure to offer a variety of different plans to fit our customer needs. If you would like to further discuss the plans we have available we would be more than happy to do so. Please feel free to private message us your contact information.

Jun. 6th, 2018

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GuyZobel Sun City West, AZ

Great communications & keeping us informed every step of the way.

7 years ago

Reply from Sunrun

That's what we love to hear! We aim to provide the best customer experience. Thank you for helping us create a planet run by the sun.

May. 15th, 2018

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Maria van Vianen-Ryder North Las Vegas, NV

I took out 2 ppa contracts; calif house went smoothly but Nevada house some hiccups

7 years ago

Reply from Sunrun

Thanks for sharing your wonderful story, Maria! Our drive is to make solar hassle-free by being attentive and focusing on each individual customer!

May. 15th, 2018

Sunrun Reviews