Sunrun: Read 3,556 User Reviews From Real Homeowners

star star star star star

mark pearce

Emily was the best. Clearly explains the process. On time. A really great ambassador for Sunrun sales and service.

1 year ago

Reply from Sunrun

Thank you for sharing your feedback, Mark! We are thrilled to hear that your representative, Emily, was attentive and was able to help answer your questions. Thanks for helping us create a planet run by the sun!

Nov. 19th, 2024

star star star star star

creighton galloway Cupertino, CA

We were super thrilled with David W. service and follow through! We would definitely recommend David W. and Sunrun!!

1 year ago

Reply from Sunrun

Hi Creighton, we're thrilled you had a good experience working with David! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and helping us create a planet run by the sun!

Oct. 29th, 2024

star star star star star

Dylan Schuman Tempe, AZ

Great company! All I will say is that you get what you pay for. Well worth the investment and service!

1 year ago

Reply from Sunrun

Thanks for your review, Dylan! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Oct. 23rd, 2024

star star_border star_border star_border star_border

Diane Newell

Sunrun's equipment failed leaving us with a $2,900.00 PG&E bill. They came and repaired the equipment two weeks after reporting the issue, which they could see on their computer. After numerous phone calls to them, they gave us a credit of $349.12. and can't understand why we are not happy with them.

1 year ago

Reply from Sunrun

Thank you for bringing this to our attention, Diane We are so so to hear that your system is not performing as expected. Our team would be more than happy to review your system's performance along with any other specific concerns you have. To address this, please send an email to resolutions@sunrun.com so that we can assign an Expert to thoroughly assess your account and provide you with an update.

Oct. 23rd, 2024

star star star star star_border

Bharat Sahgal Dublin, CA

I chose Sunrun because of David and his patience and knowledge. His presentation felt like information and not a sales pitch.

1 year ago

Reply from Sunrun

Thanks for your review, Bharat! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Oct. 15th, 2024

star star star star star

dixita thakkar Richmond, TX

excellent customer service. they have the best app to operate everything on your own. I am happy with Sunrun.

1 year ago

Reply from Sunrun

This is awesome, Dixita! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Oct. 15th, 2024

star star_border star_border star_border star_border

Juanito Santander

My solar was installed 2021. This May 2024 the metering what they call is not working. It is very difficult to make appointment to repair. From May to October my solar is not working. I don’t recommend this company if you are interested in solar.

1 year ago

Reply from Sunrun

Hi Juanito! We appreciate you reaching out and letting us know. We are so sorry to hear that you are having an issue with your system, and our team would be more than happy to look into this. To best assist we will be sending you a private message requesting additional account information. Thank you!

Oct. 2nd, 2024

star star_border star_border star_border star_border

David Milas

They sold me a 2G/3G communications module in 2022 when 3G was officially obsoleted. It has now stopped communicating, and they are charging me $300 to upgrade to LTE. They do not warranty any of their equipment if you buy it.

1 year ago

Reply from Sunrun

Hello David, we appreciate you bringing this to our attention. We are so sorry to hear that you are having a communication issue with your system and our team would be happy to look into this for you. We've assigned an Escalation Expert who will review your account and reach out to you as soon as possible to assist you further. Thanks!

Aug. 23rd, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Jeremy Baitman

During the initial presentation of their services the representative asked me to sign what he described as just simply authorization to perform the initial site survey to see if the house qualified for solar. In actuality they tried to get me to sign full 25 year lease agreement.

1 year ago

Reply from Sunrun

Hi Jeremy, we appreciate you getting in touch with us. We are so sorry that your experience hasn't been pleasant. Our team is eager to address your concerns in greater detail. If you have any additional concerns, please send a message with your service address along with a concise overview of the issues you are having to resolutions@sunurn.com or feel free to send us a private message. We look forward to turning your experience around. Thanks!

Aug. 13th, 2024

star star star star star

Hasani Olu

The customer service is outstanding. The savings from having the solar panels is priceless. Go Sun Run!

1 year ago

Reply from Sunrun

Thanks for your review, Hasani! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Aug. 9th, 2024

star star star star star

Laureen De Loa

Great customer service. Detail oriented. Explained everything perfectly and we’re ready for any questions

1 year ago

Reply from Sunrun

Your review brightened our day, Laureen! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Aug. 5th, 2024

star star star star star

Interestedinsolar

Very informative, able to answer all my questions and gave me great info about how solar would interact with my house.

1 year ago

Reply from Sunrun

Hi, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experiencelearing about solar! Thanks for helping us create a planet run by the sun!

Aug. 5th, 2024

check_circle

Verified Customer

star star star star star

Brent Norquist

Great service, great value and great product. I am extremely pleased with the system that Sunrun installed on my home.

1 year ago

Reply from Sunrun

Thanks for your review, Brent! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jul. 2nd, 2024

star star_border star_border star_border star_border

Clif

Sunrun is a HORRIBLE company. They have bad customer service, hardly ever follow through on issues or complaints, do not give honest information and are only interested in up selling and stealing your money. Run from Sunrun if they approach you!

1 year ago

Reply from Sunrun

Clif, we’re genuinely apologetic for the difficulties you’ve faced. We’re here to support you, and we invite you to share more details with us. We will be sending you a private message requesting additional account information. Once we have a better idea of what you are having issues with, we can personally assign an Expert to your case that can help. Thanks!

Jun. 12th, 2024

star star star star star

Catherine Hogan

My light bill are slowly going down. I was told that it would take about 5 years before I would see any results.

1 year ago

Reply from Sunrun

Thanks for your review, Catherine! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

May. 22nd, 2024

star star star star star_border

Al Cox

The solar journey has gone well. I realize the savings over traditional electrical power. If I had to do it all over again I would.

1 year ago

Reply from Sunrun

Thanks for your review, Al! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

May. 22nd, 2024

check_circle

Verified Customer

star star star star star

Brado's Spot

Charles B. was very informative and helpful from start to finish during everything. This made the process a breeze.

1 year ago

Reply from Sunrun

We're pleased to hear about the positive impact your representative, Charles, had on your solar journey. Your feedback is invaluable, and we appreciate you sharing your experience with others. Thanks, Brados!

May. 7th, 2024

star star star star star

Ivan Beivide

Everything went smooth every question I had was answered and the sales rep replied in a timely manner

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Ivan! Thanks for taking the time to share your feedback!

May. 1st, 2024

star star star star star

Miwa K

The best part was the cash back from Costco and quick response from salesperson and customer support at Sunrun.

1 year ago

Reply from Sunrun

Hi Miwa! Thanks for the feedback! We're so happy our team could assist you!

Apr. 30th, 2024

check_circle

Verified Customer

star star star star star

Crystal Duran

Super quick process from start to finish! I’m enjoying low bills monthly and my family is as well.

1 year ago

Reply from Sunrun

Thanks for your review, Crystal! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Apr. 30th, 2024

check_circle

Verified Customer

star star star star star

Fred Roecker

I thought the entire process from start to finish was very professional. No surprises as far as tax benefits etc.

1 year ago

Reply from Sunrun

This is awesome,Fred! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Apr. 23rd, 2024

check_circle

Verified Customer

star star star star star

Anthony Thomas

Excellence In Service And Quality Equipment. This Is The Way The World Should Be Run With SUNRUN SOLAR!......

1 year ago

Reply from Sunrun

Anthony, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Apr. 23rd, 2024

check_circle

Verified Customer

star star star star star

Juan Sandoval

I have been with SunRun solar panels for over a year and so far so great. Great company and very reliable

1 year ago

Reply from Sunrun

Thank you for sharing your feedback, Juan! We're so happy to hear that you are extremely happy with your system! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Apr. 20th, 2024

check_circle

Verified Customer

star star star star star

Greg Hood

They were accurate in my projected usage and designed a system that has delivered on those estimates.

1 year ago

Reply from Sunrun

This is awesome, Greg! Your positive feedback is like a ray of sunshine to us, and we're so happy that the projected usage was accurate! We hope you continue to enjoy the benefits of your system for years to come. Thanks for going solar with us!

Apr. 20th, 2024

star star star star star_border

Taishan D

Great follow up throughout the qualification process from Dustin! And thank you to Austin for promoting Sunrun and pushing me to get solar.

1 year ago

Reply from Sunrun

Thank you for taking the time to share your feedback, Taishan! We are thrilled to hear that Dustin and Austin had such a positive impact on your solar journey. Thank you so much!

Apr. 5th, 2024

star star_border star_border star_border star_border

larisa Pierce-Benton

SunRun is a joke they have not fixed our ceiling they ruined from last September!!! I am now getting a lawyer this is such bad business!!! Our system has not worked for several months and they keep on saying they will be out to fix well now 7 months later nothing!!!!!!!! Do not do business with this with this company!!!

1 year ago

Reply from Sunrun

Hello Iarisa, we are so sorry to hear that it is taking longer than expected to repair your ceiling, and for that, we sincerely apologize. Our team would love the opportunity to speak with you further about your concerns to see how we can help you. We will be sending you a private message requesting additional account information so we can confirm your account. Thank you so much!

Apr. 2nd, 2024

star star_border star_border star_border star_border

Foodivers Fort Lauderdale, FL

Sunrun did not install correct equipment specified on agreement and refuses to resolve. They have sent me to 2 outside collection agents who are smart enough to know what was done to me is nothing short of fraud and breach of contract.

1 year ago

Reply from Sunrun

We’re truly saddened to hear about the challenges you’ve encountered with the installation of your equipment, Foodivers. Your satisfaction matters to us, and we’re eager to better understand your situation and address your concerns promptly. Please be on the lookout for a private message requesting additional account information. Once we are able to verify your account we will assign an Escalation Expert who will help resolve your concerns as soon as possible. Thank you!

Jan. 26th, 2024

check_circle

Verified Customer

star star star star star

Toniann McLaughlin Scotch Plains, NJ

Sun run has been responsive kind and knowledgeable! They have answered my every question and been extremely helpful.

1 year ago

Reply from Sunrun

This is awesome, Toniann! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Jan. 25th, 2024

star star star star star

Harry Whittington Victorville, CA

I can't say anything other than: I can't believe that they perfected service & setup. It was an awesome experience.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Harry! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jan. 17th, 2024

star star star star star

EDWARD LUKASZEWSKI Milford, CT

Excellent company to work with from beginning to end I would recommend sun run to all my friends and co workers.

1 year ago

Reply from Sunrun

Your review brightened our day, Edward! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Jan. 17th, 2024

check_circle

Verified Customer

star star star star star

kent dangtran Cypress, TX

Excellent team to work with. Sunrun staffs are knowledgeable and patient. This is not an easy subject to comprehend.

1 year ago

Reply from Sunrun

Thanks for your review, Kent! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Dec. 11th, 2023

star star_border star_border star_border star_border

Heath Jacob Murrieta, CA

I bought my solar from Sunrun but all their promises before I signed the contract were not true my system is not generating enough power as it shows in the contract and then my agent is not responding to my emails or text so I don't recommend this company

2 years ago

Reply from Sunrun

We are so sorry to hear this, Heath! We would love to review your system's performance and any other specific concerns you have. We will send you a private message requesting additional account information to get an Expert assigned to your case.

Nov. 9th, 2023

star star star star star

Jan Holt Tempe, AZ

My power bill is $21-23 a month!!! And I have not had a problem with my panels in the 7 years I have owned them.

2 years ago

Reply from Sunrun

Thank you for your review, Jan! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Aug. 16th, 2023

star star star star star

Rick Martinez Houston, TX

Straight to the point and very patient and informative. Great guy to speak with. Answers all my questions

2 years ago

Reply from Sunrun

Rick, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Aug. 15th, 2023

star star_border star_border star_border star_border

Marian S Prescott, AZ

Run Run! We live in the desert and when it's 120 degrees outside in the HOT summer, we are supposed to turn off our AC because it's the ONLY plan APS has with solar. If we did that, we'd die! Then on top of having a HIGH electric bill, we have a Sunrun bill for 20 years. Really!!

2 years ago

Reply from Sunrun

We're so sorry to hear this, Marian. We certainly don't want you to feel frustrated. We will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your case. Thanks!

Jul. 11th, 2023

star star_border star_border star_border star_border

Lauren Giangrasso Fort Mill, SC

If I could give zero stars I would . WORST customer service hands down. They never transferred a set of panels to the new home owner - we’ve been paying and it need to stop like yesterday. NO one calls you back. NO one answers their phone extension. NO one even emails you back. Awful - run from Sun Run.

2 years ago

Reply from Sunrun

Oh no, Lauren! We're so sorry to hear this and we definitely want the chance to turn your experience around. We will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your case.

Jun. 14th, 2023

star star_border star_border star_border star_border

James McCormick

I found an Sunrun to be a very large corporate company with very little customer service, and no way to get any problems solved. I do not recommend !!!much higher prices than competing companies and far lower quality of services

2 years ago

Reply from Sunrun

Hello, James! We are so sorry to hear that you are having some problems with your system, and we would love the opportunity to speak with you further about your concerns. We will be sending you a private message requesting additional account information so we can personally connect you with an Expert that can help resolve your concerns. Thanks!

May. 30th, 2023

star star_border star_border star_border star_border

Sandy Woodland, CA

Purchased a new house w Solar already installed 10 months later just now fixed. In the meen time large pge monthly costs and huge true up bill. I’ve never had Solar before. Check ur units they do not reach out if problems with system

2 years ago

Reply from Sunrun

We are so sorry to hear this, Sandy! My name is Aulana, and I am part of Sunrun's Social Media Team. We would love to review your system's performance and any other concerns you may have, so that we can help you enjoy the benefits of having solar. To best assist you, please send your address and an overview of your concerns to resolutions@sunrun.com, so that we can personally connect you with an Escalations Expert that can assist you. Thank you!

Apr. 10th, 2023

star star_border star_border star_border star_border

Paula Littlefield

My system has been down for 8 months and it's only 4 years old. It hasn't been the first time it's been down either. We purchased our system. The service from the company isn't worth the 1 star. They have no clue what good service is. I plan on filing a complaint with the Attorney General.

2 years ago

Reply from Sunrun

Thank you for bringing this to our attention, Paula. We are so sorry to hear that your system has been down for eight months, and we would be more than happy to look into this further to see how we can help. We will be sending you a private message requesting additional account information so we can personally assign an Expert to your case. Thanks!

Mar. 28th, 2023

star star star_border star_border star_border

Mary Zobac Surprise, AZ

This company charges a lot more than they are worth. The salespeople didn't tell the truth about what you would get from the solar panels, and instead of saving money, it has cost me more.

2 years ago

Reply from Sunrun

Thank you for bringing this to our attention, Mary! My name is Aulana, and I am part of the Social Media Team here at Sunrun. Monthly savings will vary depending on your usage, but we would be more than happy to take a closer look at this for you, in order to ensure that you are enjoying the full benefits of going solar. To best assist you, please send your address and an overview of your concerns to resolutions@sunrun.com so that we can personally connect you with an Escalations Expert that can help you resolve your concerns. Thank you!

Feb. 14th, 2023

star star_border star_border star_border star_border

Rich & Tracy Yurewicz Pembroke, MA

sunrun has poor customer service all calls go offshore to unknown locations they where in a hurry to install our system in Ma. but getting inspections and the system turned on has been a nightmare sales man wont return calls customer service is useless

2 years ago

Reply from Sunrun

Hello Rich & Tracy,
Thank you so much for your review and for reaching out to us. We're so sorry to hear that you have been experiencing issues with our services and our team would like to help. We will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your case. Thank you again!

Jan. 10th, 2023

star star_border star_border star_border star_border

Mijael Valencia

Definitely not recommend! They say one thing the first week but then they come back after 3 months saying “Sorry but your system hasn’t been approved, you need sign more via docsign” No supervision and customer service at all. Costco must do something!

2 years ago

Reply from Sunrun

Thank you for bringing this to our attention, Mijael. We are sorry this was your experience; we would be frustrated too! We will be sending you a private message to obtain the information we need in order to assist you further. Thank you!

Jan. 3rd, 2023

star star star star star

Lisa Zucker Denver, CO

Stephen Shenfield was very helpful. He spent lots of time to explain the different options of solar.

2 years ago

Reply from Sunrun

You've brightened our day, Lisa! Our goal is to make going solar easy and enjoyable, and we love getting feedback like yours. Welcome to the Sunrun family!

Dec. 19th, 2022

star star_border star_border star_border star_border

Gail Smithey Fort Worth, TX

Took 7 +months to reach out because system was performing way below its norm. Then 4 more weeks to get service crew out now waiting over a week to see where we are on the warranty to make repairs. Poor customer service, not interested, under staffed.

3 years ago

Reply from Sunrun

Thank you for reaching out, Gail. We're so sorry to hear about the delay and issues you experienced. We'd like to help, so we've assigned an expert who will review and reach out to you to follow up. They'll be in touch as soon as they are able. Thank you!

Oct. 18th, 2022

star star_border star_border star_border star_border

Henry Lebensbaum Andover, MA

they messed up my account so unknowingly and hearlessly, the deactivated half my system. Their customer service is brutal and they lied to me. One person does not know what the other is doing. So i lost the value of almost 1 month of electeric solar generation.

3 years ago

Reply from Sunrun

We're so sorry to hear this, . We certainly don't want you to feel frustrated. We will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your issue. Thanks!

Aug. 26th, 2022

star star_border star_border star_border star_border

Marcio Alves Chelsea, MA

Marcio And Maritza By far the worst company I've ever done business with, they started the project in my house (Saugus MA) in 2019 and until today 08/09/2022 the project was not finished, they destroyed my entire backyard and I still had to pay to fix it.

3 years ago

Reply from Sunrun

Hello Marcio And Maritza, my name is Frances, and I am part of the Escalations & Prevention team at Sunrun. I'm following up with you regarding the review you provided, we definitely want to turn your experience around. In order to look into this further, can you please provide me with your service address? Thank You, Frances

Aug. 10th, 2022

star star_border star_border star_border star_border

Samantha Emmett Sugar Grove, IL

Horrendous Experience! Over 3 Year's and still counting to finish Repairs to my home! Damage they created! No one answers emails or messages! I DO NOT RECCOMEND THIS COMPANY! I WILL CONTINUE TO WRITE REVIEWS UNTIL SOMEONE HEARS ME!

3 years ago

Reply from Sunrun

Thank you for bringing this to our attention, Samantha. We'd be happy to look into this for you and we will be sending you a private message requesting additional account information so that we can assign a Specialist to assist you directly.

Jul. 21st, 2022

star star star star star

Gail Janzen Fresno, CA

Had a really weird and expensive problem and they really went out of their way to make us happy! Thank you!

3 years ago

Reply from Sunrun

Thanks for your review, Gail! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jun. 27th, 2022

star star star star star

kin kwong Tampa, FL

It been great that all the people that I have used in sunrun been very knowledgeable and courteous!!!

3 years ago

Reply from Sunrun

Thanks for your review, Kin! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

May. 23rd, 2022

star star star star star

Maribel Rosario Framingham, MA

Ron D was amazing with helping us get the solar panal very responsive and knowledgeable with the information.

3 years ago

Reply from Sunrun

Thanks for your review, Maribel! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Apr. 25th, 2022

Sunrun Reviews