Sunrun: Read 3,568 User Reviews From Real Homeowners

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Verified Customer

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Tim and Janet Haley

Beautiful system and it works great. Met our expectations.

7 years ago

Reply from Sunrun

Grateful for your wonderful feedback thank you so much for sharing your experience.

Apr. 12th, 2018

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Verified Customer

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j.martinez

easy to work with, good follow up, high quality work

7 years ago

Reply from Sunrun

We are happy to hear that you are being taken care of to the highest standard. Thank you for being part of the Sunrun family and creating a planet run by the sun!

Apr. 12th, 2018

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Verified Customer

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tom

great service - saves money and the environment

7 years ago

Reply from Sunrun

That's what we love to hear! Providing the best customer experience is key when our mission is to create a planet run by the sun. Thanks for sharing your story! We are thrilled to welcome you to the Sunrun Family!

Apr. 12th, 2018

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Verified Customer

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Taylor Canderly

Good service timely answers professional people

7 years ago

Reply from Sunrun

Happy to hear Taylor, so thrilled you're a part of our Sunrun family! Thanks for helping us create a planet run by the sun! Power Forward! #savewiththesun

Apr. 12th, 2018

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Verified Customer

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Anonymous

No worry installation, no worry operation

7 years ago

Reply from Sunrun

Thank you so much for sharing your experience!

Apr. 11th, 2018

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Verified Customer

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Jeffrey Ishmael

The install was good, but follow up was poor- we wanted to add more panels and they were unhelpful.

7 years ago

Reply from Sunrun

Wonderful! Thanks for your advocacy, Jeffrey! From start to finish, providing the best customer experience is our aim. Thank you for the feedback, there are always areas of opportunity! Thank you for helping us create a planet run by the sun.

Apr. 11th, 2018

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Verified Customer

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Anonymous

Outstanding customer serivce and active communcations to clinets

7 years ago

Reply from Sunrun

That's what we love to hear, Providing the best customer experience is key when our mission is to create a planet run by the sun. Thanks for sharing your story! We are thrilled to welcome you to the Sunrun Family!

Apr. 11th, 2018

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Verified Customer

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Brandon Poni

They're always in constant communication with customers

7 years ago

Reply from Sunrun

Thank you for the great review, that's what we love to hear! Reading your review made our day. Thank you for creating a planet run by the sun!

Apr. 11th, 2018

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Verified Customer

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none

Excellent service and no problems since the installation.

7 years ago

Reply from Sunrun

Thank you again for sharing this special moment with us, going solar is such an amazing experience and we were glad to be a part of it! Power forward.

Apr. 11th, 2018

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Verified Customer

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George Maha

Very satisfied, big saving will recommendation to friend.

7 years ago

Reply from Sunrun

Thanks for the great review, George!We are thrilled you’re so satisfied with your savings! Thank you for taking the time and sharing your experience!

Apr. 11th, 2018

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Verified Customer

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Case

Customer service and professionalism is tops

7 years ago

Reply from Sunrun

Thank you for your amazing review. We appreciate you taking the time to share the experience you’ve had with Sunrun!

Apr. 11th, 2018

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Verified Customer

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milo gardner

good company excellent installation crew

7 years ago

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Verified Customer

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Kelly Hargrave

We are saving money, and making money from referrals .

7 years ago

Reply from Sunrun

Thank you Kelly, we are truly grateful to have customers such as yourself that love to express their great experience with Sunrun, Power forward!

Apr. 10th, 2018

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jiawen liu Aiea, HI

I chose Sunrun because I needed it, The installation team is also very professional.👍👍

11 months ago

Reply from Sunrun

We're thrilled you had a good experience, Jiawen! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Dec. 23rd, 2024

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mark pearce

Emily was the best. Clearly explains the process. On time. A really great ambassador for Sunrun sales and service.

1 year ago

Reply from Sunrun

Thank you for sharing your feedback, Mark! We are thrilled to hear that your representative, Emily, was attentive and was able to help answer your questions. Thanks for helping us create a planet run by the sun!

Nov. 19th, 2024

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creighton galloway Cupertino, CA

We were super thrilled with David W. service and follow through! We would definitely recommend David W. and Sunrun!!

1 year ago

Reply from Sunrun

Hi Creighton, we're thrilled you had a good experience working with David! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and helping us create a planet run by the sun!

Oct. 29th, 2024

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Dylan Schuman Tempe, AZ

Great company! All I will say is that you get what you pay for. Well worth the investment and service!

1 year ago

Reply from Sunrun

Thanks for your review, Dylan! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Oct. 23rd, 2024

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Diane Newell

Sunrun's equipment failed leaving us with a $2,900.00 PG&E bill. They came and repaired the equipment two weeks after reporting the issue, which they could see on their computer. After numerous phone calls to them, they gave us a credit of $349.12. and can't understand why we are not happy with them.

1 year ago

Reply from Sunrun

Thank you for bringing this to our attention, Diane We are so so to hear that your system is not performing as expected. Our team would be more than happy to review your system's performance along with any other specific concerns you have. To address this, please send an email to resolutions@sunrun.com so that we can assign an Expert to thoroughly assess your account and provide you with an update.

Oct. 23rd, 2024

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Bharat Sahgal Dublin, CA

I chose Sunrun because of David and his patience and knowledge. His presentation felt like information and not a sales pitch.

1 year ago

Reply from Sunrun

Thanks for your review, Bharat! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Oct. 15th, 2024

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dixita thakkar Richmond, TX

excellent customer service. they have the best app to operate everything on your own. I am happy with Sunrun.

1 year ago

Reply from Sunrun

This is awesome, Dixita! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Oct. 15th, 2024

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Juanito Santander

My solar was installed 2021. This May 2024 the metering what they call is not working. It is very difficult to make appointment to repair. From May to October my solar is not working. I don’t recommend this company if you are interested in solar.

1 year ago

Reply from Sunrun

Hi Juanito! We appreciate you reaching out and letting us know. We are so sorry to hear that you are having an issue with your system, and our team would be more than happy to look into this. To best assist we will be sending you a private message requesting additional account information. Thank you!

Oct. 2nd, 2024

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David Milas

They sold me a 2G/3G communications module in 2022 when 3G was officially obsoleted. It has now stopped communicating, and they are charging me $300 to upgrade to LTE. They do not warranty any of their equipment if you buy it.

1 year ago

Reply from Sunrun

Hello David, we appreciate you bringing this to our attention. We are so sorry to hear that you are having a communication issue with your system and our team would be happy to look into this for you. We've assigned an Escalation Expert who will review your account and reach out to you as soon as possible to assist you further. Thanks!

Aug. 23rd, 2024

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Verified Customer

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Jeremy Baitman

During the initial presentation of their services the representative asked me to sign what he described as just simply authorization to perform the initial site survey to see if the house qualified for solar. In actuality they tried to get me to sign full 25 year lease agreement.

1 year ago

Reply from Sunrun

Hi Jeremy, we appreciate you getting in touch with us. We are so sorry that your experience hasn't been pleasant. Our team is eager to address your concerns in greater detail. If you have any additional concerns, please send a message with your service address along with a concise overview of the issues you are having to resolutions@sunurn.com or feel free to send us a private message. We look forward to turning your experience around. Thanks!

Aug. 13th, 2024

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Hasani Olu

The customer service is outstanding. The savings from having the solar panels is priceless. Go Sun Run!

1 year ago

Reply from Sunrun

Thanks for your review, Hasani! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Aug. 9th, 2024

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Laureen De Loa

Great customer service. Detail oriented. Explained everything perfectly and we’re ready for any questions

1 year ago

Reply from Sunrun

Your review brightened our day, Laureen! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Aug. 5th, 2024

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Interestedinsolar

Very informative, able to answer all my questions and gave me great info about how solar would interact with my house.

1 year ago

Reply from Sunrun

Hi, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experiencelearing about solar! Thanks for helping us create a planet run by the sun!

Aug. 5th, 2024

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Verified Customer

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Brent Norquist

Great service, great value and great product. I am extremely pleased with the system that Sunrun installed on my home.

1 year ago

Reply from Sunrun

Thanks for your review, Brent! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jul. 2nd, 2024

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Clif

Sunrun is a HORRIBLE company. They have bad customer service, hardly ever follow through on issues or complaints, do not give honest information and are only interested in up selling and stealing your money. Run from Sunrun if they approach you!

1 year ago

Reply from Sunrun

Clif, we’re genuinely apologetic for the difficulties you’ve faced. We’re here to support you, and we invite you to share more details with us. We will be sending you a private message requesting additional account information. Once we have a better idea of what you are having issues with, we can personally assign an Expert to your case that can help. Thanks!

Jun. 12th, 2024

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Catherine Hogan

My light bill are slowly going down. I was told that it would take about 5 years before I would see any results.

1 year ago

Reply from Sunrun

Thanks for your review, Catherine! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

May. 22nd, 2024

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Al Cox

The solar journey has gone well. I realize the savings over traditional electrical power. If I had to do it all over again I would.

1 year ago

Reply from Sunrun

Thanks for your review, Al! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

May. 22nd, 2024

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Verified Customer

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Brado's Spot

Charles B. was very informative and helpful from start to finish during everything. This made the process a breeze.

1 year ago

Reply from Sunrun

We're pleased to hear about the positive impact your representative, Charles, had on your solar journey. Your feedback is invaluable, and we appreciate you sharing your experience with others. Thanks, Brados!

May. 7th, 2024

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Ivan Beivide

Everything went smooth every question I had was answered and the sales rep replied in a timely manner

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Ivan! Thanks for taking the time to share your feedback!

May. 1st, 2024

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Miwa K

The best part was the cash back from Costco and quick response from salesperson and customer support at Sunrun.

1 year ago

Reply from Sunrun

Hi Miwa! Thanks for the feedback! We're so happy our team could assist you!

Apr. 30th, 2024

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Verified Customer

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Crystal Duran

Super quick process from start to finish! I’m enjoying low bills monthly and my family is as well.

1 year ago

Reply from Sunrun

Thanks for your review, Crystal! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Apr. 30th, 2024

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Verified Customer

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Fred Roecker

I thought the entire process from start to finish was very professional. No surprises as far as tax benefits etc.

1 year ago

Reply from Sunrun

This is awesome,Fred! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Apr. 23rd, 2024

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Verified Customer

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Anthony Thomas

Excellence In Service And Quality Equipment. This Is The Way The World Should Be Run With SUNRUN SOLAR!......

1 year ago

Reply from Sunrun

Anthony, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Apr. 23rd, 2024

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Verified Customer

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Juan Sandoval

I have been with SunRun solar panels for over a year and so far so great. Great company and very reliable

1 year ago

Reply from Sunrun

Thank you for sharing your feedback, Juan! We're so happy to hear that you are extremely happy with your system! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Apr. 20th, 2024

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Verified Customer

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Greg Hood

They were accurate in my projected usage and designed a system that has delivered on those estimates.

1 year ago

Reply from Sunrun

This is awesome, Greg! Your positive feedback is like a ray of sunshine to us, and we're so happy that the projected usage was accurate! We hope you continue to enjoy the benefits of your system for years to come. Thanks for going solar with us!

Apr. 20th, 2024

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Taishan D

Great follow up throughout the qualification process from Dustin! And thank you to Austin for promoting Sunrun and pushing me to get solar.

1 year ago

Reply from Sunrun

Thank you for taking the time to share your feedback, Taishan! We are thrilled to hear that Dustin and Austin had such a positive impact on your solar journey. Thank you so much!

Apr. 5th, 2024

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larisa Pierce-Benton

SunRun is a joke they have not fixed our ceiling they ruined from last September!!! I am now getting a lawyer this is such bad business!!! Our system has not worked for several months and they keep on saying they will be out to fix well now 7 months later nothing!!!!!!!! Do not do business with this with this company!!!

1 year ago

Reply from Sunrun

Hello Iarisa, we are so sorry to hear that it is taking longer than expected to repair your ceiling, and for that, we sincerely apologize. Our team would love the opportunity to speak with you further about your concerns to see how we can help you. We will be sending you a private message requesting additional account information so we can confirm your account. Thank you so much!

Apr. 2nd, 2024

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Foodivers Fort Lauderdale, FL

Sunrun did not install correct equipment specified on agreement and refuses to resolve. They have sent me to 2 outside collection agents who are smart enough to know what was done to me is nothing short of fraud and breach of contract.

1 year ago

Reply from Sunrun

We’re truly saddened to hear about the challenges you’ve encountered with the installation of your equipment, Foodivers. Your satisfaction matters to us, and we’re eager to better understand your situation and address your concerns promptly. Please be on the lookout for a private message requesting additional account information. Once we are able to verify your account we will assign an Escalation Expert who will help resolve your concerns as soon as possible. Thank you!

Jan. 26th, 2024

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Verified Customer

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Toniann McLaughlin Scotch Plains, NJ

Sun run has been responsive kind and knowledgeable! They have answered my every question and been extremely helpful.

1 year ago

Reply from Sunrun

This is awesome, Toniann! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Jan. 25th, 2024

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Harry Whittington Victorville, CA

I can't say anything other than: I can't believe that they perfected service & setup. It was an awesome experience.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Harry! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jan. 17th, 2024

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EDWARD LUKASZEWSKI Milford, CT

Excellent company to work with from beginning to end I would recommend sun run to all my friends and co workers.

1 year ago

Reply from Sunrun

Your review brightened our day, Edward! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Jan. 17th, 2024

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Verified Customer

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kent dangtran Cypress, TX

Excellent team to work with. Sunrun staffs are knowledgeable and patient. This is not an easy subject to comprehend.

2 years ago

Reply from Sunrun

Thanks for your review, Kent! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Dec. 11th, 2023

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Heath Jacob Murrieta, CA

I bought my solar from Sunrun but all their promises before I signed the contract were not true my system is not generating enough power as it shows in the contract and then my agent is not responding to my emails or text so I don't recommend this company

2 years ago

Reply from Sunrun

We are so sorry to hear this, Heath! We would love to review your system's performance and any other specific concerns you have. We will send you a private message requesting additional account information to get an Expert assigned to your case.

Nov. 9th, 2023

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Jan Holt Tempe, AZ

My power bill is $21-23 a month!!! And I have not had a problem with my panels in the 7 years I have owned them.

2 years ago

Reply from Sunrun

Thank you for your review, Jan! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Aug. 16th, 2023

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Rick Martinez Houston, TX

Straight to the point and very patient and informative. Great guy to speak with. Answers all my questions

2 years ago

Reply from Sunrun

Rick, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Aug. 15th, 2023

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Marian S Prescott, AZ

Run Run! We live in the desert and when it's 120 degrees outside in the HOT summer, we are supposed to turn off our AC because it's the ONLY plan APS has with solar. If we did that, we'd die! Then on top of having a HIGH electric bill, we have a Sunrun bill for 20 years. Really!!

2 years ago

Reply from Sunrun

We're so sorry to hear this, Marian. We certainly don't want you to feel frustrated. We will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your case. Thanks!

Jul. 11th, 2023

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Lauren Giangrasso Fort Mill, SC

If I could give zero stars I would . WORST customer service hands down. They never transferred a set of panels to the new home owner - we’ve been paying and it need to stop like yesterday. NO one calls you back. NO one answers their phone extension. NO one even emails you back. Awful - run from Sun Run.

2 years ago

Reply from Sunrun

Oh no, Lauren! We're so sorry to hear this and we definitely want the chance to turn your experience around. We will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your case.

Jun. 14th, 2023

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