Sunrun: Read 3,583 User Reviews From Real Homeowners

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Verified Customer

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James Bass Mountain Ranch, CA

Good customer relationship-- helpful and pleasant employees

7 years ago

Reply from Sunrun

Thanks for sharing, James B! We love hearing stories like yours! After all, we strive to take care of our customers. Reading your review validates we are doing so, thank you for taking the time to share your experience.

May. 3rd, 2018

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Verified Customer

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Mrs. Patterson Hemet, CA

they were friendly and through in their work,... always cleaned up each time .

7 years ago

Reply from Sunrun

That's what we love to hear Mrs. Patterson! We aim to provide the best customer experience and are constantly working to cut down our installation process time. So thrilled you're now a new member of our Sunrun family!

May. 4th, 2018

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Verified Customer

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Cherice L Beaumont, CA

Very fast service! They take care of everything.....

7 years ago

Reply from Sunrun

Thankful for the wonderful words, Cherice! Setting the standard in outstanding service is something we (seriously) obsess over! So excited to welcome you to the Sunrun family! Power Forward! #savewiththesun Read less

May. 4th, 2018

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Verified Customer

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Janet Kenney Sun City, AZ

My solar panels are working great! Very pleased!

7 years ago

Reply from Sunrun

Grateful for your wonderful feedback, Janet! After all, being the clear choice in solar is our goal! That's why, engaging with you, and providing a hassle-free experience is key. Thanks for allowing us the chance to guide you when you first searched for solar! Power Forward! #savewiththesun

May. 4th, 2018

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Verified Customer

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Anonymous

Good plan and good savings. Four years and no problems.

7 years ago

Reply from Sunrun

Thank you so much for sharing your experience. This is such a wonderful review. We are so grateful to our customers! If you know anyone else who could benefit from going solar, be sure to take advantage of our referral program by visiting

Apr. 16th, 2018

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Verified Customer

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ChrisSolar

Everything they did was excellent, courteous and on time.

7 years ago

Reply from Sunrun

Thanks for sharing your wonderful experience, Chris! Our drive is to make solar hassle-free by being attentive and focusing on each individual customer's experience!

Apr. 16th, 2018

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Verified Customer

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CMN

Prompt, knowledgeable about products, fair price

7 years ago

Reply from Sunrun

Thank! This is a great experience, and you made our day by sharing it! We appreciate you taking the time leave a review. Welcome to the Sunrun family, power forward.

Apr. 16th, 2018

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Verified Customer

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RAGHUVIR LAVARI

Good company that provide nice reliable service

7 years ago

Reply from Sunrun

Grateful for your wonderful feedback Raghuvir L. Thank you so much for sharing your experience and being a Sunrun customer. Power forward!

Apr. 16th, 2018

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Verified Customer

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steve b.

they explained everything from start to finish.

7 years ago

Reply from Sunrun

Thank you Steve B. That's amazing to hear! Providing the best customer service is important when our mission is to create a planet run by the sun. Thank you for sharing your experience!

Apr. 16th, 2018

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Verified Customer

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Anonymous

been very responsive when I had a leak problem

7 years ago

Reply from Sunrun

This is wonderful to hear, Anonymous! Providing the best customer experience is our aim, and getting you taken care of in any type of situation is our goal.

Apr. 13th, 2018

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Verified Customer

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Lawrence F Houston

Inflexible billing schedule is problematic for budget keeping families.

7 years ago

Reply from Sunrun

This is such a wonderful review. We are so grateful for our customers, especially since we are still a growing company.

Apr. 13th, 2018

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Verified Customer

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Dave

You do not offer a back up battery and that is why you do not get five stars.

7 years ago

Reply from Sunrun

Thank you for your interest in Brightbox. We're working on a retrofit for existing customers since the invertor would need replacing. Currently, Brightbox is only for new solar customers but you'll be contacted as soon as a retrofit is available. We understand how important this system is to current customers and we are working our hardest to find a solution.

Apr. 13th, 2018

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Verified Customer

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Anonymous

GREAT CUSTOMER SERVICE FROM SALES TO INSTALL AND AFTER

7 years ago

Reply from Sunrun

That's what we love to hear! Providing the best customer experience is key because our mission is to create a planet run by the sun.

Apr. 12th, 2018

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Verified Customer

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Hugh McClimon

design of system and quality of installation

7 years ago

Reply from Sunrun

That's exactly why, we invest in the best talent to make sure customers like you are satisfied and happy with your experience!

Apr. 12th, 2018

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Verified Customer

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Tim and Janet Haley

Beautiful system and it works great. Met our expectations.

7 years ago

Reply from Sunrun

Grateful for your wonderful feedback thank you so much for sharing your experience.

Apr. 12th, 2018

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Verified Customer

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j.martinez

easy to work with, good follow up, high quality work

7 years ago

Reply from Sunrun

We are happy to hear that you are being taken care of to the highest standard. Thank you for being part of the Sunrun family and creating a planet run by the sun!

Apr. 12th, 2018

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Verified Customer

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tom

great service - saves money and the environment

7 years ago

Reply from Sunrun

That's what we love to hear! Providing the best customer experience is key when our mission is to create a planet run by the sun. Thanks for sharing your story! We are thrilled to welcome you to the Sunrun Family!

Apr. 12th, 2018

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Verified Customer

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Taylor Canderly

Good service timely answers professional people

7 years ago

Reply from Sunrun

Happy to hear Taylor, so thrilled you're a part of our Sunrun family! Thanks for helping us create a planet run by the sun! Power Forward! #savewiththesun

Apr. 12th, 2018

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Verified Customer

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Anonymous

No worry installation, no worry operation

7 years ago

Reply from Sunrun

Thank you so much for sharing your experience!

Apr. 11th, 2018

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Verified Customer

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Jeffrey Ishmael

The install was good, but follow up was poor- we wanted to add more panels and they were unhelpful.

7 years ago

Reply from Sunrun

Wonderful! Thanks for your advocacy, Jeffrey! From start to finish, providing the best customer experience is our aim. Thank you for the feedback, there are always areas of opportunity! Thank you for helping us create a planet run by the sun.

Apr. 11th, 2018

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Verified Customer

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Anonymous

Outstanding customer serivce and active communcations to clinets

7 years ago

Reply from Sunrun

That's what we love to hear, Providing the best customer experience is key when our mission is to create a planet run by the sun. Thanks for sharing your story! We are thrilled to welcome you to the Sunrun Family!

Apr. 11th, 2018

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Verified Customer

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Brandon Poni

They're always in constant communication with customers

7 years ago

Reply from Sunrun

Thank you for the great review, that's what we love to hear! Reading your review made our day. Thank you for creating a planet run by the sun!

Apr. 11th, 2018

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Verified Customer

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none

Excellent service and no problems since the installation.

7 years ago

Reply from Sunrun

Thank you again for sharing this special moment with us, going solar is such an amazing experience and we were glad to be a part of it! Power forward.

Apr. 11th, 2018

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Verified Customer

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George Maha

Very satisfied, big saving will recommendation to friend.

7 years ago

Reply from Sunrun

Thanks for the great review, George!We are thrilled you’re so satisfied with your savings! Thank you for taking the time and sharing your experience!

Apr. 11th, 2018

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Verified Customer

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Case

Customer service and professionalism is tops

7 years ago

Reply from Sunrun

Thank you for your amazing review. We appreciate you taking the time to share the experience you’ve had with Sunrun!

Apr. 11th, 2018

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Verified Customer

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milo gardner

good company excellent installation crew

7 years ago

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Verified Customer

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Kelly Hargrave

We are saving money, and making money from referrals .

7 years ago

Reply from Sunrun

Thank you Kelly, we are truly grateful to have customers such as yourself that love to express their great experience with Sunrun, Power forward!

Apr. 10th, 2018

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mark pearce

Emily was the best. Clearly explains the process. On time. A really great ambassador for Sunrun sales and service.

1 year ago

Reply from Sunrun

Thank you for sharing your feedback, Mark! We are thrilled to hear that your representative, Emily, was attentive and was able to help answer your questions. Thanks for helping us create a planet run by the sun!

Nov. 19th, 2024

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creighton galloway Cupertino, CA

We were super thrilled with David W. service and follow through! We would definitely recommend David W. and Sunrun!!

1 year ago

Reply from Sunrun

Hi Creighton, we're thrilled you had a good experience working with David! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and helping us create a planet run by the sun!

Oct. 29th, 2024

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Dylan Schuman Tempe, AZ

Great company! All I will say is that you get what you pay for. Well worth the investment and service!

1 year ago

Reply from Sunrun

Thanks for your review, Dylan! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Oct. 23rd, 2024

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Diane Newell

Sunrun's equipment failed leaving us with a $2,900.00 PG&E bill. They came and repaired the equipment two weeks after reporting the issue, which they could see on their computer. After numerous phone calls to them, they gave us a credit of $349.12. and can't understand why we are not happy with them.

1 year ago

Reply from Sunrun

Thank you for bringing this to our attention, Diane We are so so to hear that your system is not performing as expected. Our team would be more than happy to review your system's performance along with any other specific concerns you have. To address this, please send an email to resolutions@sunrun.com so that we can assign an Expert to thoroughly assess your account and provide you with an update.

Oct. 23rd, 2024

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Bharat Sahgal Dublin, CA

I chose Sunrun because of David and his patience and knowledge. His presentation felt like information and not a sales pitch.

1 year ago

Reply from Sunrun

Thanks for your review, Bharat! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Oct. 15th, 2024

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dixita thakkar Richmond, TX

excellent customer service. they have the best app to operate everything on your own. I am happy with Sunrun.

1 year ago

Reply from Sunrun

This is awesome, Dixita! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Oct. 15th, 2024

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Juanito Santander

My solar was installed 2021. This May 2024 the metering what they call is not working. It is very difficult to make appointment to repair. From May to October my solar is not working. I don’t recommend this company if you are interested in solar.

1 year ago

Reply from Sunrun

Hi Juanito! We appreciate you reaching out and letting us know. We are so sorry to hear that you are having an issue with your system, and our team would be more than happy to look into this. To best assist we will be sending you a private message requesting additional account information. Thank you!

Oct. 2nd, 2024

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David Milas

They sold me a 2G/3G communications module in 2022 when 3G was officially obsoleted. It has now stopped communicating, and they are charging me $300 to upgrade to LTE. They do not warranty any of their equipment if you buy it.

1 year ago

Reply from Sunrun

Hello David, we appreciate you bringing this to our attention. We are so sorry to hear that you are having a communication issue with your system and our team would be happy to look into this for you. We've assigned an Escalation Expert who will review your account and reach out to you as soon as possible to assist you further. Thanks!

Aug. 23rd, 2024

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Verified Customer

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Jeremy Baitman

During the initial presentation of their services the representative asked me to sign what he described as just simply authorization to perform the initial site survey to see if the house qualified for solar. In actuality they tried to get me to sign full 25 year lease agreement.

1 year ago

Reply from Sunrun

Hi Jeremy, we appreciate you getting in touch with us. We are so sorry that your experience hasn't been pleasant. Our team is eager to address your concerns in greater detail. If you have any additional concerns, please send a message with your service address along with a concise overview of the issues you are having to resolutions@sunurn.com or feel free to send us a private message. We look forward to turning your experience around. Thanks!

Aug. 13th, 2024

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Hasani Olu

The customer service is outstanding. The savings from having the solar panels is priceless. Go Sun Run!

1 year ago

Reply from Sunrun

Thanks for your review, Hasani! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Aug. 9th, 2024

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Laureen De Loa

Great customer service. Detail oriented. Explained everything perfectly and we’re ready for any questions

1 year ago

Reply from Sunrun

Your review brightened our day, Laureen! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Aug. 5th, 2024

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Interestedinsolar

Very informative, able to answer all my questions and gave me great info about how solar would interact with my house.

1 year ago

Reply from Sunrun

Hi, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experiencelearing about solar! Thanks for helping us create a planet run by the sun!

Aug. 5th, 2024

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Verified Customer

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Brent Norquist

Great service, great value and great product. I am extremely pleased with the system that Sunrun installed on my home.

1 year ago

Reply from Sunrun

Thanks for your review, Brent! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jul. 2nd, 2024

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Clif

Sunrun is a HORRIBLE company. They have bad customer service, hardly ever follow through on issues or complaints, do not give honest information and are only interested in up selling and stealing your money. Run from Sunrun if they approach you!

1 year ago

Reply from Sunrun

Clif, we’re genuinely apologetic for the difficulties you’ve faced. We’re here to support you, and we invite you to share more details with us. We will be sending you a private message requesting additional account information. Once we have a better idea of what you are having issues with, we can personally assign an Expert to your case that can help. Thanks!

Jun. 12th, 2024

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Catherine Hogan

My light bill are slowly going down. I was told that it would take about 5 years before I would see any results.

1 year ago

Reply from Sunrun

Thanks for your review, Catherine! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

May. 22nd, 2024

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Al Cox

The solar journey has gone well. I realize the savings over traditional electrical power. If I had to do it all over again I would.

1 year ago

Reply from Sunrun

Thanks for your review, Al! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

May. 22nd, 2024

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Verified Customer

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Brado's Spot

Charles B. was very informative and helpful from start to finish during everything. This made the process a breeze.

1 year ago

Reply from Sunrun

We're pleased to hear about the positive impact your representative, Charles, had on your solar journey. Your feedback is invaluable, and we appreciate you sharing your experience with others. Thanks, Brados!

May. 7th, 2024

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Ivan Beivide

Everything went smooth every question I had was answered and the sales rep replied in a timely manner

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Ivan! Thanks for taking the time to share your feedback!

May. 1st, 2024

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Miwa K

The best part was the cash back from Costco and quick response from salesperson and customer support at Sunrun.

1 year ago

Reply from Sunrun

Hi Miwa! Thanks for the feedback! We're so happy our team could assist you!

Apr. 30th, 2024

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Verified Customer

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Crystal Duran

Super quick process from start to finish! I’m enjoying low bills monthly and my family is as well.

1 year ago

Reply from Sunrun

Thanks for your review, Crystal! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Apr. 30th, 2024

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Verified Customer

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Fred Roecker

I thought the entire process from start to finish was very professional. No surprises as far as tax benefits etc.

1 year ago

Reply from Sunrun

This is awesome,Fred! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Apr. 23rd, 2024

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Verified Customer

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Anthony Thomas

Excellence In Service And Quality Equipment. This Is The Way The World Should Be Run With SUNRUN SOLAR!......

1 year ago

Reply from Sunrun

Anthony, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Apr. 23rd, 2024

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Verified Customer

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Juan Sandoval

I have been with SunRun solar panels for over a year and so far so great. Great company and very reliable

1 year ago

Reply from Sunrun

Thank you for sharing your feedback, Juan! We're so happy to hear that you are extremely happy with your system! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Apr. 20th, 2024

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