Sunrun: Read 2,935 User Reviews From Real Homeowners

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ken meyer jr Orange, CA

EVERY part of the process was incredibly handled from their end, and I mean EVERY part.

9 years ago

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stan letus High Falls, NY

8 park circle Since the unit got up and running, I am well satisfied, hope to get other ideas from Sunrun.

10 years ago

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Bob Abaya South San Francisco, CA

Excellent product, excellent customer service, flawless performance. I’ve saved so much on my electrical bill.

2 years ago

Reply from Sunrun

Thank you, Bob, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!

Jun. 22nd, 2022

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Verified Customer

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Elizabeth Zavala Porterville, CA

Still get high bill at anniversary date ..

2 years ago

Reply from Sunrun

Thank you for bringing this to our attention, Elizabeth. We'd be happy to look into this for you and we will be sending you a private message requesting additional account information so that we can assign a Specialist to assist you directly.

Jun. 30th, 2022

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Verified Customer

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Kevin Phoenix, AZ

Customer Service not great! Lack of note from employees on past calls

4 years ago

Reply from Sunrun

Thank you for sharing your experience. We appreciate your feedback and understand service issues can be very inconvenient and unexpected and that there is always room for improvement, appreciate you pointing this out. We are very happy to hear that overall you were happy with the experience! if you have any questions please feel free to reach out to Customer Care (855-478-6786)

Jul. 6th, 2020

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Verified Customer

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Lourdes Perez Daly City, CA

I have an issue that they cannot resolve until now. Spoke to Ritter and now Dania no results yet

4 years ago

Reply from Sunrun

Thank you for your communication in regards to the experience you've encountered. We've saddened to see that this has not been since you're having system issues and you're not able to save. We can certainly address this issue and reach out to you for more details. We'd like to turn this experience around this is not the Sunrun norm.

Jul. 6th, 2020

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Verified Customer

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Jerry Wernau

I'm not getting the amount of solar produced that was expected

4 years ago

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Verified Customer

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Larry B

I don't seem to be saving very much and I can't get any answers

4 years ago

Reply from Sunrun

Hello Larry B. I’m sorry that you received a higher utility bill this month than the same month last year. There are many reasons why this could happen. For example, if you consumed more energy this year, your utility bill will be higher. Utility companies also tend to raise their rates, your utility company may be charging you more per kWh than they did last year. We'd be happy to review your home consumption, feel free to private message us your contact information.

Mar. 25th, 2020

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Verified Customer

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John

The service is poor they are not good is not tustworthess . SunRun

4 years ago

Reply from Sunrun

Hello, John, we understand you are not satisfied, we are disappointed to find that you've have not had a great experience. Please feel free to private message us your contact information.

Mar. 25th, 2020

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Verified Customer

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Brian Bielot Pasadena, MD

I am still paying a power bill along with my sunrun bill

4 years ago

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Verified Customer

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Rick

Need a better software app that updates more frequently

4 years ago

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Verified Customer

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Paul San Marcos, CA

I haven't received imput on how the system is functioning

5 years ago

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Verified Customer

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Ray malone Schaumburg, IL

They haven't fix the problems they caused a year ago

5 years ago

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Verified Customer

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Robert petrillo Tuckerton, NJ

UIt seems I am paying the elctric company and sunrun for the solar service.

5 years ago

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Verified Customer

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don't do it

poor communication and lack of follow through

5 years ago

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Verified Customer

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Frederick Moore

They promise you a gift card and don't give it out

5 years ago

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Verified Customer

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Joe Dixon, CA

setting up a monthly payment plan was difficult

5 years ago

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Verified Customer

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esther

because my bill is very high and have 21 panels ??

5 years ago

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Verified Customer

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Unhappy Trabuco Canyon, CA

They don't deliver on their promises - follow-up is horrible

5 years ago

Reply from Sunrun

Hello, we are saddened to hear about your experience. Please private message us your contact information. We want to address your concerns.

Apr. 2nd, 2019

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Verified Customer

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Fix your app!!!! Bonsall, CA

The installation was good. The app is horrible.

5 years ago

Reply from Sunrun

Thank you for your communication, we have provided your feedback to our leadership team.

Apr. 2nd, 2019

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Verified Customer

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Unhappy customer West Columbia, SC

This is the worst mistake switching I pay more money with sceg my bills are ridiculous I hate solar

5 years ago

Reply from Sunrun

Hello, we are extremely saddened to hear this was your experience. This is not how we do business. We will share this experience with our leadership team, thank you for your communication.

Feb. 20th, 2019

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Verified Customer

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Anonymous El Mirage, AZ

They dont follow through with what they say

6 years ago

Reply from Sunrun

Hello, we are sorry to hear your expectations have not been met, this is nor the Sunrun norm. Please reach out to us, we would be more than happy to review your issue.

Sep. 13th, 2018

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Verified Customer

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DB Corona, CA

Customer Service is lacking in my opinion

6 years ago

Reply from Sunrun

Thank you for bringing this to our attention, DB. We sincerely apologize for the lack of communication and service surrounding this matter.

Sep. 4th, 2018

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Verified Customer

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Lost my trust

The product is great but the promises are empty

6 years ago

Reply from Sunrun

Hello, this is not the Sunrun norm, and we would love an opportunity to review what went wrong here so that we may provide the necessary feedback to our team.

May. 4th, 2018

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Verified Customer

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Benjamin Goodwin

Comunication was great during the process

8 months ago

Reply from Sunrun

We're thrilled you had a good experience,vBenjamin! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Feb. 6th, 2024

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Ali Hardigree Manchester, CT

The whole team did a great job from start to finish.

10 months ago

Reply from Sunrun

Thanks for your review, Ali! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Dec. 22nd, 2023

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Raphael

Awesome service, thanks! Steve was great!

11 months ago

Reply from Sunrun

Raphael, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Nov. 13th, 2023

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Verified Customer

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Dale Henry

I stall the unit and don't worry, work or do anything to it.

5 months ago

Reply from Sunrun

This is awesome, Dale! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 8th, 2024

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William Yorba Linda, CA

One problem in one solar panel in 8/9 years, Fixed within a week.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience with resolving your concerns, William ! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Oct. 3rd, 2023

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Chase Walker Peoria, AZ

Sunrun is a solid solar company. Give me more panels please.

2 years ago

Reply from Sunrun

We're thrilled you had a good experience, Chase! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jun. 23rd, 2022

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Reb Long Beach, CA

It’s been 7 months since I sign the contract until now they cannot even give the date of the installation and i been paying the financing company for 5 months now .

2 years ago

Reply from Sunrun

Thanks for letting us know, Reb. We're so sorry it's taking longer than you expected. Please send your address and an overview of your concerns to onlinereviews@sunrun.com, so that we can connect you with a Specialist that can help you. Thanks!

Jun. 21st, 2022

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Bridget Crivello Sun City West, AZ

So far great company to work with. Love the app to check our solar .

2 years ago

Reply from Sunrun

Thank you, Bridget, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!

Jun. 3rd, 2022

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Ella Barragan Los Angeles, CA

They listened and provided the service I needed. Everything works fine.

2 years ago

Reply from Sunrun

Your review brightened our day, Ella! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

May. 23rd, 2022

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Andrew Wilder Attleboro, MA

Our Solar experience and savings in our energy bills is excellent!

2 years ago

Reply from Sunrun

Thanks for your review, Andrew! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

May. 16th, 2022

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Katja Sundkvist Irvine, CA

Spoke with the Sunrun guy in the Costco store, made an appt for someone to come to our house, took time off work to meet with them - no call, no show.

2 years ago

Reply from Sunrun

Thank you so much for letting us know, Katja. We are sorry this was your experience; we would be frustrated too! We will have a representative private message you. It’s important to us that we turn this experience around!

Feb. 15th, 2022

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Louis Harter Golden Valley, AZ

Please do not use this rip=off company. I've been trying for 15 months to fix my system. It is a 9.2 kw producing ,04 kw. Doug Harter Bouse az

4 years ago

Reply from Sunrun

Thank you for your communication, Louis. We are sorry to hear you are sorry to hear about the experience you had. We would like to take the chance and turn this around. Please private message us your contact information. We will have a representative reach out to you as soon as possible.

Jan. 29th, 2021

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steve prokowich Greenfield, MA

i had sungevity which sunrun bought. you shut my panels off and i never heard from you again. WHY ? Unless you make amends im going with onother company. i owe you nothing.

4 years ago

Reply from Sunrun

Steve P. Please direct message us with the name on the contract as we are very disappointed to hear that you feel this way. We would love to support the resolution of your issue. Will you provide us your property address so that we may best support your concerns.

Jan. 29th, 2021

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Christian

They're very patient I like that sounds like they know solar system

5 years ago

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Rick Roa Spring, TX

Very professional and trained personnel from sales to technical

5 years ago

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franco baratta

I was referred by a friend. Your prices went up 58% since he had panels installed. COLA only 3% per year.

5 years ago

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Delores Thomas

I did not like there sale person, conversation over the telephone & lied about the solar tax credit, & he got mad because I would not fax my utility bill.

5 years ago

Reply from Sunrun

We are so sorry to hear that your sales experience was not the greatest we want to turn this experience around. Please feel free to private message us your contact information and we will have a sales representative reach out to you. We want to take the opportunity to change this experience around for you!

May. 4th, 2019

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Judy

once we asked follow up questions they were honest about our expected solar outcome

5 years ago

Reply from Sunrun

Hello, Judy, we are so delighted to hear that you had an honest easy process. We loved to see that all your expectations were met! Now let's create a planet run by the sun.

Apr. 18th, 2019

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Maria Melgoza-Moore Oakley, CA

Great customer service and very knowledgeable representatives.

5 years ago

Reply from Sunrun

We are so pleased to hear of your positive experience with your representative. It sounds like he made the process smooth and ensured we found the best solar solution to meet your needs. Best of luck on your upcoming installation! Welcome to the Sunrun family!

Apr. 15th, 2019

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Ap Spring, TX

Customer service is poor. The rob call and texts were exhausting. After finally speaking to them I realized they would have been horrible had I signed up with them.

5 years ago

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Bob Larsen

Very easy and pleasurable to deal with. The installers we're fantastic.

5 years ago

Reply from Sunrun

The pleasure was all ours Bob. Thank you for taking the time to let us know that the installers did a great job and you were pleased. Welcome to the Sunrun family, let's power forward.

Feb. 20th, 2019

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Carolina North Las Vegas, NV

I felt i was being upsold-one representative wanted me to switch from buying to leasing and another quoted many more panels than other companies had suggested

5 years ago

Reply from Sunrun

Hello Carolina, thank you for your feedback. We will share your experience with our Sales Leadership team. We want to make sure we are offering you options that make you comfortable with our product.

Feb. 20th, 2019

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Mike Shulman Wyckoff, NJ

"Grate" company schedule an appointment, will not show or even cancel it, so, very respectful. What if you sign up with them? Simple answer...... Glad i did not.

5 years ago

Reply from Sunrun

We are saddened to hear you've had this experience, and this is not the Sunrun norm. Our aim is to provide a customer experience that meets your expectations! This begins with our unwavering dedication to make sure your questions are addressed. Feel free to private message us your contact information. We want to take the time to change your experience.

Dec. 26th, 2018

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Amy Anderson

Excellent Salesman. Sun Run was the only company to reach out to me.

6 years ago

Reply from Sunrun

Thank you for taking the time to leave this wonderful review Amy! Let's create a planet run by the sun.

Oct. 30th, 2018

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Brooke L Jarrett El Cajon, CA

They were very professional. The project was finished in a very timely manner.

6 years ago

Reply from Sunrun

Thank you so much for sharing your great experience and this wonderful review! Let's create a planet run by the sun.

Oct. 25th, 2018

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toni montalta kohan Apache Junction, AZ

A woman called spoke very little then put me on hold . I waited a few minutes and hung up. She called next day I told her to have another rep call me. No one called.

6 years ago

Reply from Sunrun

Hello, Toni, we apologize for the miscommunication. We would be more than happy to offer you a quote to go solar. Please visit for a free quote, or call (844) 321-6937.

Aug. 23rd, 2018

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