Sunrun: Read 4,821 User Reviews From Real Homeowners

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Verified Customer

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Mike Parsons

I appreciated the quality of work. From start to finish their communication was on point and easy to follow.

1 year ago

Reply from Sunrun

Thank you for sharing your positive experience with us, Mike! We're delighted to hear that our team was there to ensure this was a smooth and seamless process for you! Thank you!

Aug. 2nd, 2025

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Verified Customer

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Glenn Stevenson

I have been very happy with my Sunrun Solar system. I purchased my system outright, and don't own any money on it.

1 year ago

Reply from Sunrun

Hi Glenn, thank you for your kind words! It's great to hear that you're happy with your system, and we appreciate you taking the time to share your experience. Thanks!

Jul. 31st, 2025

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Verified Customer

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Michelle Mastrangelo

Love using Sunrun! Seriously think of the savings you will have, besides helping the environment and out planet!

1 year ago

Reply from Sunrun

Thanks for your review, Michelle! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Jul. 24th, 2025

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Verified Customer

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Taylor Linn

I've never had any issues working with SunRun and the solar products have worked well since installing a few years ago.

1 year ago

Reply from Sunrun

Your review brightened our day, Taylor! Thanks for taking the time to share your experience so far! We're so happy you chose us as your solar provider!

Jul. 24th, 2025

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Verified Customer

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Pedro Vera

The panels work very well but the customer service could use some work especially when dealing with damages caused by the installation of the panels.

1 year ago

Reply from Sunrun

Thank you for sharing your thoughts, Pedro. Your feedback helps us continue to improve your solar experience. If you can send your address and overview of concerns to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Jul. 16th, 2025

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Verified Customer

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David Mourcus

Worst company ever to do business with, I’ll do anything to get rid of their contract and business altogether. I’ve learned my lesson the hard way and I would recommend that you stay away from sunrun at all costs. If you’re in a dire need for solar just save money and effort and go straight to Tesla

1 year ago

Reply from Sunrun

We appreciate you taking the time to reach out to us, David, and we'd love the chance to speak with you further about your concerns. We've located your account and have assigned an Escalation Expert who will review your account and reach out to you as soon as possible. They can take up to one business day to review your account information so please feel free to send us a private message if you have any questions in the meantime. Thanks!

Jul. 3rd, 2025

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Verified Customer

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Andrew Larner

Super professional, they made the whole process very easy and I have been perfectly content with the system.

1 year ago

Reply from Sunrun

This is awesome, Andrew! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Jul. 1st, 2025

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Verified Customer

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Marla Duncan

The reps communicate with you along the way and keep you informed about what is going to happen next.

1 year ago

Reply from Sunrun

This is awesome, Marla! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Jun. 24th, 2025

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Verified Customer

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Bob Ryan

We really liked Angel C because he was a refreshing representative and answered very off the wall questions honestly.

1 year ago

Reply from Sunrun

Bob, we greatly appreciate your positive feedback! It warms our hearts to know that Angel played a pivotal role in your seamless solar journey. Thank you for contributing to our mission of building a planet run by the sun.

Jun. 24th, 2025

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Verified Customer

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Juan Padilla Perez

What I like about sunrun is they are very professional and be in communicating with the process at all times.

1 year ago

Reply from Sunrun

This is awesome,Juan! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Apr. 25th, 2025

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Verified Customer

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Sandra Koutouzis

I didn't think I could go solar but the sun run team made it happen, very happy with all that they did for me

1 year ago

Reply from Sunrun

Thanks for your review, Sandra! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Apr. 7th, 2025

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Verified Customer

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Vera Manuz

I love that you monitor the equipment and if there is a problem you send a technician out to check on it

1 year ago

Reply from Sunrun

We're thrilled to be able to help you, Vera! Thank you so much for being part of our Sunrun family!

Feb. 10th, 2025

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Verified Customer

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Earl King

The crew that installed the solar panels were very professional and knowledgeable regarding the entire installation

1 year ago

Reply from Sunrun

Thanks for your review, Earl! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Feb. 10th, 2025

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Verified Customer

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Patrick Rice

Very professional and informative. They helped me make a sound decision for my situation at this time.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Patrick! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Feb. 5th, 2025

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Verified Customer

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Robert Alonzo

It has saved a lot on our electric bill and was installed with no money out of pocket. Maintenance is free as well.

1 year ago

Reply from Sunrun

Thanks for your review, Robert! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Feb. 4th, 2025

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Verified Customer

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Rolando Madamba

I like the clear explanation of Cole regarding the additional system.And also for the fast installation.

1 year ago

Reply from Sunrun

Thanks for your review, Rolando! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with Cole. Thanks for doing your part by helping us create a planet run by the sun!

Jan. 28th, 2025

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Verified Customer

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Andrew Williams

Process was simple and easy to maneuver. Great help throughout each step. Solar panels are up and working great!

1 year ago

Reply from Sunrun

Thanks for your review, Andrew! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jan. 11th, 2025

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Verified Customer

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Nathan Rand

5 star company! From their salesman to the installation team, easy to work with, quick and resposive.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Nathan! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jan. 7th, 2025

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Verified Customer

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Thomas Cornish

Krista was very helpful with making the decision regarding the battery backup system to my solar panels.

1 year ago

Reply from Sunrun

We're delighted to hear that your representative, Krista, made such a meaningful impact on your solar journey. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thanks!

Jan. 3rd, 2025

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Verified Customer

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Don Wind

Im very happy with Sunrun, no problems at all. I really enjoy getting around $50 credit each month.

1 year ago

Reply from Sunrun

This is awesome, Don! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Dec. 18th, 2024

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Verified Customer

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Laura Vida

My service is not installed yet I just expected the best service. So far nothing to say about the service

1 year ago

Reply from Sunrun

Thank you for helping us create a planet run by the sun, Laura! If you need any assistance in the meantime, please feel free to contact us. Thanks!

Dec. 17th, 2024

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Verified Customer

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Peter Hulac

Over the decades we have worked with many, many contractors. Sun Run was and continues to be the very best of them all.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Peter! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Dec. 17th, 2024

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Verified Customer

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Jim Solleder

Professional and easy to work with. Sunrun's employees kept us informed about each step in the process.

1 year ago

Reply from Sunrun

Jim, we truly appreciate you taking the time to share your positive experience with others. We are delighted to hear that our team was there to help you every step of the way and was able to explain everything in detail. Thank you for helping us create a planet run by the sun. Thanks!

Dec. 17th, 2024

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Verified Customer

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Nazareth Lee

Always very good customer service. Always willing to help in any way, and very pleasant to work with.

1 year ago

Reply from Sunrun

Thanks for your review, Nazareth! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Dec. 12th, 2024

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Verified Customer

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Laura Cornacchini

Mike was so professional and informative every step of the way. He answered all our questions promptly.

1 year ago

Reply from Sunrun

Thanks for your review, Laura! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with Mike. Thanks for doing your part by helping us create a planet run by the sun!

Dec. 9th, 2024

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Verified Customer

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Echo

Everyone at SunRun is proficient, professional, & gentlemanly. The product is great & has reliable backup support too!

1 year ago

Reply from Sunrun

Thanks for your review, Echo! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Dec. 5th, 2024

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Verified Customer

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Rejive George

I had very good experience working with Zade. He explained the whole process and made me confident.

1 year ago

Reply from Sunrun

Thank you so much for sharing your positive experience, Rejive! We’re delighted to hear that Zade, your representative, was able to address all your questions and made the process easy for you! Thanks for choosing us as your solar provider.

Nov. 21st, 2024

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Verified Customer

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Karin Heckethorn

Sunrun had roofers reroof my dwelling so that it was compliant with building codes and ready for solar panels.

1 year ago

Reply from Sunrun

Thanks for your review, Karin! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Nov. 15th, 2024

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Verified Customer

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John Bundy

How quick and professional the entire team was, from sales to workers! They were all very knowledgeable and neat!

1 year ago

Reply from Sunrun

John, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Nov. 13th, 2024

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Verified Customer

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Cathy

I have had a great experience over the 9 years I have been with Sunrun, their customer service reps are always helpful.

1 year ago

Reply from Sunrun

Cathy, thank you so much your review and thank you for being apart of the Sunrun family for nine years! We are so happy to hear you are enjoying your solar experience with us!

Nov. 6th, 2024

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Verified Customer

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Brenda Mirelesjacinto

I have panels that were installed a few years ago and I’ve been happy with Sunrun. I may get more.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Brenda! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Oct. 29th, 2024

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Verified Customer

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Martin Taber

Sunrun took care of my inverter that went bad. A Sunrun tech, was there in a few days to install a new inverter.

1 year ago

Reply from Sunrun

Thanks for your review, Martin! We're so happy to hear that you were able to get your inverter repaired in a timely manner.

Oct. 23rd, 2024

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Verified Customer

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Daniel Matthias

Installation went very smooth. The job was well done. We had no problems with the system since its installation.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Daniel! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Oct. 15th, 2024

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Verified Customer

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George Yanagi

I currently have a 20 year PPA with Sunrun. And I’m very happy with the system. My next step is to install their battery unit when I am able

1 year ago

Reply from Sunrun

This is awesome, George! Your positive feedback is like a ray of sunshine to us, and we're so happy you are enjoying your solar experience. Thanks for going solar with us!

Oct. 15th, 2024

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Verified Customer

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Aaron

I found the installation process quite disappointing as the critter guard was installed incorrectly, leading to damage on my roof from pigeon droppings. Additionally, I really wish I had a battery to store energy for nighttime use, as most of my electrical needs arise after dark. Overall, I'm not satisfied.

1 year ago

Reply from Sunrun

Aaron, thank you for reaching out to us and sincere apologies for not providing you with a positive solar experience. We will be sending you a direct message to assist you and help improve your experience with us, thank you!

Oct. 11th, 2024

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Verified Customer

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David

I had a terrible experience with Sunrun. After a long wait, they installed everything incorrectly, leaving me with ongoing issues. They messed up my roof and failed to complete the project, leaving me feeling abandoned. I totally regret choosing Sunrun for my solar installation.

1 year ago

Reply from Sunrun

David, we are so sorry to hear this and we want to help escalate your experience. We will be sending you a direct message to assist you. Thank you!

Oct. 11th, 2024

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Verified Customer

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Mary Ellen Acker

I had mixed experiences with Sunrun. The installation went smoothly and the professionals were efficient, but it took much longer than expected due to various issues. Despite this, I'm happy with the system and their follow-up monitoring. I would recommend them to others, even though my experience wasn't entirely positive.

1 year ago Edited October 2, 2024

Reply from Sunrun

Thanks for your review, Mary Ellen Acker ! Our goal is to make going solar easy and enjoyable. We're so happy to hear that you had a good experience with us and your problems were fixed. Thanks for doing your part by helping us create a planet run by the sun!

Oct. 2nd, 2024

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Verified Customer

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Billy Hill

Jonathan was a very good representative for your company he was the only person that has helped us receive this offer

1 year ago

Reply from Sunrun

This is awesome, Billy! Your positive feedback is like a ray of sunshine to us, and we're so happy Jonathan could guide you through your solar experience. Thanks for going solar with us!

Oct. 1st, 2024

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Verified Customer

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Rommel

Have been happy and satisfied with SunRun! Alexander H. is very helpful in any question I might have.

2 years ago

Reply from Sunrun

Your review brightened our day, Rommel! Thanks for taking the time to share your experience with Alexander! We're so happy you chose us as your solar provider.

Sep. 16th, 2024

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Verified Customer

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Josephine

Well my summer ended early this year. I got a very large electric bill for August and a regular bill for September. I guess 0 electric bills are over

2 years ago

Reply from Sunrun

Hello Josephine,

My name is Aulana, and I am part of the Social Media team here at Sunrun. I'm following up with you regarding the review you provided. In order to look into this further, can you please provide me with your service address?

Thank You,
Aulana

Sep. 14th, 2024

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Verified Customer

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Harry

Installation was quick and smooth, but the customer service and billing are absolutely terrible. Fixing issues with the solar system has been a nightmare. I'm really frustrated and can't wait to switch providers. I hope they go out of business so I can leave them sooner.

2 years ago

Reply from Sunrun

Hello Harry,

My name is Aulana, and I am part of the Social Media team here at Sunrun. I'm following up with you regarding the review you provided, we definitely want to turn your experience around. Can you please provide me with your service address so we can locate your account and request an Expert to assist you?

Thank You,
Aulana

Sep. 14th, 2024

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Verified Customer

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Carol

Installation went smoothly, but customer service and billing are terrible. I'm frustrated with the high monthly costs and minimal savings from the solar system. Overall, I feel like I'm paying more than before and can't wait to switch providers.

2 years ago

Reply from Sunrun

Thank you for bringing this to our attention, Carol. Sincere apologies for not providing you with a positive experience. We'd be happy to look into this for you and we will be sending you a private message requesting additional account information so that we can assign a Specialist to assist you directly.

Sep. 14th, 2024

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Verified Customer

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Israel Lupercio

The best experience from star to finish on my a/c unit…Edwin thanks for all your help and make the process easier

2 years ago

Reply from Sunrun

We're delighted to hear that your representative, Edwin, was a huge help with learning more about going solar and was able to answer any questions you had. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thanks!

Aug. 23rd, 2024

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Verified Customer

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Cathy Holiday

Shannon was amazing, very helpful and really knows her information about solar energy, I would highly recommend her.

2 years ago

Reply from Sunrun

Thank you for sharing your feedback, Cathy! We are thrilled to hear that your representative, Shannon, was attentive and was able to help answer your questions. Thanks for helping us create a planet run by the sun!

Aug. 17th, 2024

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Verified Customer

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Rolando Alvarado

Working with Sunrun has been a pleasure. They always have been there when I needed service and to solve any problems.

2 years ago

Reply from Sunrun

Thanks for your review, Rolando! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Aug. 13th, 2024

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Verified Customer

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Robin

The installation process with SunRun was efficient and professional. However, the lack of clarity from the salesman regarding costs has led to higher expenses for me post-installation. If given the chance, I would reconsider signing a contract with SunRun due to increased electricity expenses.

2 years ago

Reply from Sunrun

We're so sorry to hear about your frustration Robin, and we want to do everything we can to resolve it quickly for you. In order to best assist you, please send your address and an overview of your concerns to resolutions@sunrun.com. That way, we can personally connect you with an Escalations Expert that can assist you. Thank you!

Jul. 22nd, 2024

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Verified Customer

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David

I've been waiting since January for a problem to be resolved, and it's still not taken care of. The installation was done years ago, so that's not the issue. The real problem lies in their poor customer service. It's frustrating to deal with a company that doesn't prioritize resolving issues in a timely manner.

2 years ago

Reply from Sunrun

We’re truly saddened to hear about the challenges you’ve encountered, David. Your satisfaction matters to us, and we’re eager to better understand your situation. To get a better understanding of how we can assist, we will be sending you a private message requesting your service address. Once we gather more information, we can then assign an Escalation Expert to help resolve your concerns. Thank you!

Jul. 23rd, 2024

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Verified Customer

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Lawrence

I have never needed five of these before, but this product made it fast and easy to use. I had no issues with it.

2 years ago

Reply from Sunrun

Lawrence, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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Juliann

I recently purchased a home with solar panels already installed. I was surprised by the high true-up cost and questioned the value of having solar if it would be so expensive. Overall, I am unsure about the benefits of solar energy based on my experience.

2 years ago

Reply from Sunrun

Thank you for reaching out to us, Juliann. Your monthly savings may fluctuate based on your usage patterns. Rest assured, our team is dedicated to assisting you and are here to ensure you are optimizing your savings potential. Please feel free to send us a private message with your service address or send an email to resolutions@sunrun.com. Once we confirm your account we will assign a dedicated Expert who will be taking a closer look into this. Thanks!

May. 8th, 2024

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Verified Customer

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Robert

Customer service was responsive but the installation process had some hitches. Unfortunately, my solar system has been down since January and I'm still waiting for parts. This has led to high electricity bills as I wait for repairs. Disappointed that the system stopped working after only 2 years. Hoping for a prompt response to fix the issue.

2 years ago

Reply from Sunrun

Thank you for bringing this to our attention, Robert. We are so sorry to hear that your system has been down for several months, and for that, we apologize sincerely. To address this, please send a message to resolutions@sunrun.com with your service address so we can confirm your account and look into the delays. Thanks!

May. 8th, 2024

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