Sunrun: Read 3,816 User Reviews From Real Homeowners

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Verified Customer

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Jim Atwater, CA

Difficulty in removing lien while refinancing. Lack of offering home battery that charges while the grid is down

6 years ago

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Morgan Spartanburg, SC

I don't know if the equipment really works because I have too high of power bills and I would like to discontinue the service.

6 years ago

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anonymous

Good service and knowledgeable people that give answers on the spot.

6 years ago

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Lecont Court Pioneers

Helped us finance partly our obligation to repair the roof and electrical panel

6 years ago

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J. S. El Cajon, CA

One of the panels was not working and it took them longer to fix it than I would have liked.

6 years ago

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Roger Chatsworth, CA

no recent activity to talk about. Which is good. in the past equipment repair took too long to respond

6 years ago

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Anonymous North Hollywood, CA

Salesman offered me extra incentive but I was given the runaround before actually getting it.

6 years ago

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JL Delmar, NY

They are okay. They don't have a fix for running their website on firefox. You have to use IE.

6 years ago

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Verified Customer

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Roger Koyannagi Huntington Beach, CA

Mike the sales rep was really informative and always called back

6 years ago

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Jeff

Complete service that minimizes excess inconvenience, and time

6 years ago

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Joel Prescott Valley, AZ

Got the installation done in a short period of time. No problems.

6 years ago

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Judith

Sometimes we don't always get an answer right away. Installation was quick. It's doing the job.

6 years ago

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Yinpu

Some good experiences with them and some not so good. It's been three years now without a problem.

6 years ago

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David Hemet, CA

The customer support was diligent. SunRun is a good company.

6 years ago

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Robert

Installation with SunRun is excellent and we've never had any problems.

6 years ago

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KMD Oviedo, FL

Service before, during and after installation was excellent.

6 years ago

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Anonymous Florence, AZ

I am on a fixed income and they would not change draft date just 2 days later. Sometimes Sun Run gets paid before I do

6 years ago

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Frank Diamond Bar, CA

Living up to my expectations. The sales people were very professional and very clear.

6 years ago

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Luis

Sunrun's equipment is very good quality and the installation was good.

6 years ago

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Harold Witt Sun City West, AZ

the solarpennel produse mor kw then we use aps gif us a credit

6 years ago

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Martha Broomfield, CO

Good service! Nathan was outstanding. Installation was seemless.

6 years ago

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Verified Customer

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Mark B

I have had excellent service and answers to all my questions.

6 years ago

Reply from Sunrun

Woohoo, that's what we strive for Mark. To hear this was your experience makes us so happy and proud, thank you for helping us create a planet run by the sun!

May. 4th, 2019

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Verified Customer

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Steve North Las Vegas, NV

Very good customer service. Easy installation and so far pricing is very good.

6 years ago

Reply from Sunrun

Thank you for your kind words, Steve, we love to see our Care Team is attentive and responds to your questions. We do have a great product. Thank you!

May. 4th, 2019

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Verified Customer

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Annie M. Woodland, CA

Quick, efficient, reasonably priced. The entire process was easy.

6 years ago

Reply from Sunrun

We work hard to be efficient, we are happy to see that this process was easy. Thank you for helping us create a better environment and create a planet run by the sun.

Apr. 17th, 2019

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Verified Customer

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LesF Shingle Springs, CA

Everything promised was delivered and continues to work well.

6 years ago

Reply from Sunrun

Thank you for sharing this wonderful review Les F. Thank you for choosing us to be your solar power provider. Let's create a planet run by the sun.

Apr. 17th, 2019

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Verified Customer

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Lois C. from NYC Staten Island, NY

My electric bill has gone down to $29.- from $119- the same time last year!

6 years ago

Reply from Sunrun

Lois C. This is such great news! We love that you're are sharing your experiences with us. We're delighted to know you were able to find the best solar solution to meet your needs. Congrats on going green, and thank you for helping us create a planet run by the sun!

Apr. 15th, 2019

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Verified Customer

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Tim and BarbJean

Top Notch Professional help. So far, everything has been true to what was said!

7 years ago

Reply from Sunrun

Woohoo, we loved reading this review Tim and BardJean. Thank you for your wonderful words, this is such a great experience and we are happy you shared it.

Mar. 27th, 2019

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Verified Customer

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David Stuart

every thing they said,came through. No cost instalation, my service is good/

7 years ago

Reply from Sunrun

We are so pleased to hear of your positive experience with your rep. It sounds like he made the process smooth and ensured we found the best solar solution to meet your needs.

Apr. 15th, 2019

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Verified Customer

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Joe

from my experience in doing business with sunrun and their personnel's patience

7 years ago

Reply from Sunrun

Thank you for sharing your experience Joe, and also for this wonderful review.

Apr. 15th, 2019

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Verified Customer

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Ellie

Could be cheaper each month since I still am paying a significant amount to SCE.

7 years ago

Reply from Sunrun

Keep in mind that the size of your utility bill is based on your usage. If your bill is higher than last year, you may be using more power than last year. Since your Sunrun rate is lower than that of your utility, that means you'd be paying even more for your current usage without solar. In other words, you're still saving.

Apr. 2nd, 2019

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Verified Customer

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Arizona Slim

Excellent except for installation coordinator in Kona, who is a disorganized disastet

7 years ago

Reply from Sunrun

We are over the moon that you have decided to go with Sunrun! Congrats on making the decision to go solar! We can't wait to welcome you to the Sunrun family!

Apr. 15th, 2019

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Verified Customer

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Jed Kapaa, HI

They seem to send refunds and communicate with me and I haven't needed anything else.

7 years ago

Reply from Sunrun

Thank you for your review Jed. We are happy to see that you've received the necessary communication. If you have questions, just remember we are a phone call away. Thank you for taking the time to leave this review. Power Forward!

Apr. 15th, 2019

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Verified Customer

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Wai Sacramento, CA

The equipment operates so far so good and the installation went on well.

7 years ago

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Chris Yan

Excellent in all service. In the end, I saved money that mattered.

7 years ago

Reply from Sunrun

That's what we love to hear, that you are happy with the overall service and are saving money. The most important thing is that you are helping create a better environment by creating a planet run by the sun.

Feb. 21st, 2019

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Verified Customer

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William

The best customer service is the best that we have delt with.

7 years ago

Reply from Sunrun

You made our day William! Thank you for your kind words, this is the type of service you will always receive when you are dealing with us! Let's power forward!

Feb. 21st, 2019

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Verified Customer

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Tony

Good product and everything discussed at time of obtaining the solar was true

7 years ago

Reply from Sunrun

This is amazing feedback! Thank you for sharing your wonderful experience. Let's power forward.

Feb. 21st, 2019

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Verified Customer

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Arthur

The company works hard to sell you the product, but lacks in customer service and follow up.

7 years ago

Reply from Sunrun

We work hard to make sure you are satisfied Arthur, thank you for your kind words. Feel free to reach out to us with any questions you may have. Let's create a planet run by the sun!

Feb. 21st, 2019

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Verified Customer

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Jack

Very happy with the process and result; reps have been friendly and helpful

7 years ago

Reply from Sunrun

We love to hear you are happy with your results Jack, thank you for helping us create a better environment!

Feb. 21st, 2019

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Verified Customer

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Heather

Great company made this easy start to finish. Installers are fantastic.

7 years ago

Reply from Sunrun

Thank you for your kind words! You are a great customer and we are ecstatic you joined the Sunrun team. Let's create a planet run by the sun.

Feb. 21st, 2019

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Verified Customer

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MM

the product was installed and turned up as promised on time.

7 years ago

Reply from Sunrun

That you M.M for letting us know how the system is working for you. We work hard to keep our promises! Let's create a planet run by the sun.

Feb. 20th, 2019

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Verified Customer

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Agnes Abola Encinitas, CA

People at Sunrun were very responsive, efficient and competent.

7 years ago

Reply from Sunrun

Thank you for the shoutout, Agnes. We love to hear our people are efficient and competent, making sure we meet your needs are what we strive for. Now let's create a planet run by the sun.

Feb. 20th, 2019

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Verified Customer

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RM Leesville, SC

My light bill from (SCE&G) my regular provides has not gone down as much as I expected.

7 years ago

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Verified Customer

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Gwen Fresno, CA

excellent communication during process, and a beautiful job.

7 years ago

Reply from Sunrun

B-e-a-utiful indeed Gwen! What a great installation, we love to hear how satisfied you are. Now let's power forward and create a planet run by the sun!

Feb. 12th, 2019

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Verified Customer

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Aah Vallejo, CA

Prompt. Walked me through everything. Went live sooner than expected

7 years ago

Reply from Sunrun

Woohoo! This is a great experience, we love to see that you were guided every step of the way. Making sure we have clear communication is important to us! It's great to hear that you were activated soon than expected. Now let's create a planet run by the sun, welcome to the Sunrun family.

Feb. 12th, 2019

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Verified Customer

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Jennifer N.

Easy to work with, replaced my roof! Everything was as promised.

7 years ago

Reply from Sunrun

Thank you Jennifer N. That's what we love to hear, reading your review made our day. Let's create a planet run by the sun!

Feb. 12th, 2019

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Verified Customer

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Don Ravanelli Winchester, CA

Absolutely great people to work with, and extremely efficient!!

7 years ago

Reply from Sunrun

Don R. We are ecstatic to hear that your concerns were addressed adequately. We strive to resolve your concerns in the most efficient manner, and we are pleased to hear this was the case. Thank you for taking the time to leave this wonderful review.

Feb. 12th, 2019

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Verified Customer

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Bill Dubovsky Staten Island, NY

Kept commitments, very professional, handled the details well.

7 years ago

Reply from Sunrun

Bill D. Thank you for taking the time to leave this wonderful review, we are happy to hear you were pleased with the process. Let's create a planet run by the sun!

Feb. 12th, 2019

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Verified Customer

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Elpi P San Ramon, CA

Great Company to work with plus Delivered product aheat of time

7 years ago

Reply from Sunrun

Hello Epi, thank you for leaving this wonderful review. We appreciate your time and kind words. We work hard to make the process of going solar easy. We're a human-centered company and find passion in delivering our product. Now welcome to the Sunrun family and let's create a planet run by the sun.

Sep. 18th, 2018

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Verified Customer

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RK Milwaukee, WI

Excellent product and great workmanship. Great local service.

7 years ago

Reply from Sunrun

Thank you for taking the time to leave a review! This is a great experience and we are so ecstatic to hear you are happy with the installation, Let's create a planet run by the sun.

Sep. 17th, 2018

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Verified Customer

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Joy Brentwood, CA

Fast installation, friendly staff, system delivers what was promised.

7 years ago

Reply from Sunrun

Hello Joy! Thanks for your communication. We appreciate your kind words! We love that you are passing along the word of clean energy. Cheers to you!Thank you for taking the time to leave this wonderful review. Let's create a planet run by the sun.

Sep. 17th, 2018

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