Sunrun: Read 3,095 User Reviews From Real Homeowners

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Paul 33328

I interviewed over 10 companies. My overall impression of all of the was "SNAKE OIL SALESMEN".i got a different estiomate of the amount of panels I needed from every company.The possibility of me ever getting solar panels has been destroyed. My wife will not even discuss it anymore.

7 years ago

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John H 94534

Friendly, Knowledgeable, Thorough, handling EVERYTHING and I mean EVERYTHING from Start to Finish !!!

7 years ago

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My full name 9203

Low to Mediocre - Website was amateurish, in that it displayed a single inverter attached on a house. Most of those familar with solar want individual inverters per panell. Saw diagram and was turned off immediately Secondly when website required phone # I was put on notice that this indicates high pressure sales.

7 years ago

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Ernest Moore Willingboro, NJ

Everyone at sunrun has been very helpful. They delivered on all their promises. No problems whatsoever.

7 years ago

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Michael

Sunrun team was a pleasure to work with. Initial discussion to ATO in 74 days. Informed every step of the way.

7 years ago

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mandy Castro Valley, CA

The consultant Aaron is professional and nice. that cause the installation was fast. , and you would have a warranty.

7 years ago

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Randy Forney

I talked to a representative named Nils W about Installing solar power. Made a 500 dollar refundable deposit. I changed my mind and notified Mr. W of my decision on may 1. Today is may 10 , and they cannot tell me when I will receive my 500.I would caution anyone against using Sunrun.

7 years ago

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Robert Saulino, Sr.-`

I have had Sunrun solar panels on my roof for over 1 year now. I cannot remember when I last got an electric bill.

7 years ago

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Lorraine Brookfield, CT

Was very satisfied with the company. Great customer interaction. Well planned and executed. Couldn't be happier.

7 years ago

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Bob Sutherlin

Don't be fooled. Made appt. week in advance, get call saying the technician had to change the date (to the date I had already told them wouldn't work for me), I had to cancel. Made 2nd appt. for 8am, guy never called or showed up. Why doesn't anyone believe in customer service anymore.

8 years ago

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David Rudd

Worst experience ever and sun run could care less. They don't respond to complaints or concerns. They have the worst subs anywhere that just want to hack your house up and haul ass . Quantity not quallity. 7 month nightmare til pto granted and not even an apology

8 years ago

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Jansen Demesmin Summit, NJ

we could not have make a better decision. we would recommend your company to everyone we know.Good work.

8 years ago

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Bob Kirby Stoughton, MA

The whole Sunrun team was incredible. Excellent customer service. Would highly recommend them to anyone.

8 years ago

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lisa Hopewell Junction, NY

All we have been getting is the brush off. Every time we call we are told to be patient, meanwhile my system hasn't been working for 45 days - during summer months. They know they have hit the contract production and don't care. I am filing with BBB and anywhere else I can share - SUNRUN is horrible.

8 years ago

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Dave Garcia San Marcos, CA

Been three months since it was installed and still not working! As weeks go by always an excuse why they can't finalize permit. Beware also that a lien can be put against your property. We had disasters for the poles to mount the panels on the ground and now have received a lien notice from the concrete company!

8 years ago

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Mike Gilbert, AZ

1220 kwh produced in the first month, March 13th to April 12th, almost eliminated my whole electric bill

8 years ago

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John Grundy San Diego, CA

Don't go with SunRun. Bunch of screw-ups. They supposedly help you thru the process but you have to watch them like a hawk and do most of the work yourself. Last straw was they screwed up making an RMA payment to the utility company; hence my system is still not approved to turn on.

9 years ago

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Joe DeScenza Middlesex, NJ

Sunrun is the best solar provider I am extremely pleased with their service, and would use them again!

10 years ago

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larry Bakersfield, CA

Sales person told me my panels would be washed by sun run ... That didn't happen Told be about try up with PG&E and not once did he tell me about the tru up with sun run.

10 years ago

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Willey Hemet, CA

Smooth from beginning to end. Only regret is that due to our inexperience we didn't negotiate for a better rate!

10 years ago

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John

I question if solar really saves me money.

3 months ago

Reply from Sunrun

Hello John,
My name is Aulana and I am apart of the Social Media Team here at Sunrun. Please provide us with more details regarding your review and your service address so we can request an Expert to assist you.
Thank you,

Aulana

Sep. 14th, 2024

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John Davison Northridge, CA

The panels are working but the customer service is so terrible that it should rank -1 stars. Forever on hold, never being called back. They installed a panel on the wrong spot covering the access to our air-conditioning. After we told them we were informed that we had to pay for it for them to clean up their mess. They came and removed the panel but didn't reinstall it later. On the day we were supposed to have in reinstalled they said they were on the way but never showed up. WORST CUSTOMER SERVICE EVER.

3 years ago

Reply from Sunrun

We are so sorry to hear this! We would love to review your system's performance and any other specific concerns you have. We will have a representative send you a private message. Thank you for your communication.

Sep. 2nd, 2021

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deb johnson

Accurate information without a high pressure sales pitch

5 months ago

Reply from Sunrun

Deb, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Jun. 29th, 2024

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abdul fradi

you did perfect job thanks for all services

6 months ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family, Abdul!

Jun. 18th, 2024

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Verified Customer

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Rodrigo Jara

Set up was done in the same day quick same day

7 months ago

Reply from Sunrun

We are happy to hear that the Installation was quick and that everything ran smoothly, Rodrigo! We appreciate you taking the time to share your experience during this process. Thanks!

May. 22nd, 2024

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Mike Kelne

Saves us money & prevents outages from the grid.

7 months ago

Reply from Sunrun

Thanks for your review, Mike! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

May. 16th, 2024

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felix cuevas

Great company, great costumer service very clean work

7 months ago

Reply from Sunrun

Felix, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience with the services we provide. Thank you for helping us create a planet run by the sun!

May. 15th, 2024

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Verified Customer

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matthew lawa

Very professional and Great customer service

7 months ago

Reply from Sunrun

We're thrilled you had a good experience, Matthew! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 15th, 2024

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Gerardo Quino

Excellence info to communicate between each others.

7 months ago

Reply from Sunrun

This is awesome, Gerardo! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 8th, 2024

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Verified Customer

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Ramachandran Balasubramanian

I recently had an overall positive experience with Sunrun's customer service. I haven't had any major issues, but when I did interact with them, it was good. I would rate it a 5 out of 5. I appreciate the feedback visits from your team. However, I wish the app could provide more detailed information on individual panel production like my neighbor's system does. It would be helpful to monitor each panel's performance to ensure everything is working properly.

7 months ago Edited May 3, 2024

Reply from Sunrun

Thanks for your review, Ramachandran! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

May. 4th, 2024

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Verified Customer

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Sumaiya Sarawat

I like being able to communicate with a real human being

7 months ago

Reply from Sunrun

We like being there for you, Sumaiya! Thanks for choosing us!

May. 1st, 2024

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Verified Customer

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Lorna Santarossa

Sunrun did a fabulous job installing our solar we love it

7 months ago

Reply from Sunrun

This is awesome, Lorna! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 1st, 2024

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jbarry471

Easy to work with and work performed was outstanding.

7 months ago

Reply from Sunrun

Thanks for your review, JBarry471! We're so happy to hear that the team was easy to work with and we appreciate you sharing this with others! Thank you for helping us create a planet run by the sun!

May. 1st, 2024

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Verified Customer

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William Checkvala

It was a very positive experience from start to finish.

7 months ago

Reply from Sunrun

We're thrilled you had a good experience, William! Thanks for taking the time to share your feedback. Welcome to the Sunrun family!

May. 1st, 2024

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Verified Customer

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Patrick Ortman

Sunrunn's customer service is exceptional

7 months ago

Reply from Sunrun

This is awesome, Patrick! Your positive feedback is like a ray of sunshine to us. We're so happy our team could guide you through your solar experience. Thanks for choosing us!

May. 1st, 2024

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Verified Customer

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Olga Valdivia

Happy to have gone solar! Sun run through Costco.

7 months ago

Reply from Sunrun

You've brightened our day, Olga! We aim to make going solar easy and enjoyable, and we love getting feedback like yours. Welcome to the Sunrun family!

May. 1st, 2024

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Boxer M15

Customer Service great and very easy going.

7 months ago

Reply from Sunrun

We're thrilled you had a good experience, Boxer M15! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Apr. 30th, 2024

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Verified Customer

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Yolanda Asbury

I like the fact that I can save money and the environment

7 months ago

Reply from Sunrun

Thanks for your review, Yolanda! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Apr. 30th, 2024

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Verified Customer

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Ron Grant

Matt was knowledgeable, personable and genuine

7 months ago

Reply from Sunrun

This is awesome, Ron! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Apr. 30th, 2024

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W Urbina

Great service, friendly and very clear information.

7 months ago

Reply from Sunrun

Thank you for helping us to create a planet run by the sun W Urbina!

Apr. 30th, 2024

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Verified Customer

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Neal Kleiner

Fair price and it greatly reduced my electric bill.

8 months ago

Reply from Sunrun

Thanks for your review, Neal! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Apr. 23rd, 2024

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Verified Customer

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AP

Very Happy with the whole process from start to GO LIVE..

8 months ago

Reply from Sunrun

Your review brightened our day, AP! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Apr. 23rd, 2024

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Louis Csak

They did a great job. Made the process easy

8 months ago

Reply from Sunrun

Thanks for your review, Louis! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Apr. 23rd, 2024

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Angel Gonzalez

I'm saving a good amount of money on my electric bill.

8 months ago

Reply from Sunrun

Thanks for your review, Angel! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Apr. 13th, 2024

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Verified Customer

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bismark Aguocha

Sunrun is solid company for solar systems

8 months ago

Reply from Sunrun

We're so happy to hear that you had a good experience with us, Bismark! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Apr. 6th, 2024

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Verified Customer

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Raymond

They answered my questions with the correct information.

1 year ago

Reply from Sunrun

This is awesome, Raymond! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Oct. 24th, 2023

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Verified Customer

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William

It's been seamless. It seems to work beautifully.

1 year ago

Reply from Sunrun

William, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Sep. 29th, 2023

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Verified Customer

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Keith Sumner Charlemont, MA

It's clean energy and has cut costs to my electric bill.

2 years ago

Reply from Sunrun

Thanks for your review, Keith! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jun. 30th, 2022

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Verified Customer

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Anthony Nardizzi Valencia, CA

They do nothing to help. I pay more now for my electric bill then I did before they put it on my roof.

2 years ago

Reply from Sunrun

We're so sorry to hear this, Anthony. We certainly don't want you to feel frustrated. We will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your issue. Thanks!

Jun. 30th, 2022

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Verified Customer

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Gary E Layton Bay Shore, NY

Equipment works. Billing is automatic. No problems.

2 years ago

Reply from Sunrun

Your review brightened our day, Gary! We are so happy to hear that your system is working well. Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Jun. 16th, 2022

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