Sunrun: Read 4,821 User Reviews From Real Homeowners

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Verified Customer

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Kendell Santa Cruz

They are awesome from start to finish. The product is great and I am saving money. Highly recommend.

7 years ago

Reply from Sunrun

We're pleased to hear your sales experience was a positive one. We aim to provide enough options for all our customers to find a solar solution that meets their needs. Welcome to the Sunrun family!

Apr. 15th, 2019

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Verified Customer

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Geraldine Danielson

Their customer service is awful. I went online o October 11. I continued to get bills from my original electric company for 5 months. I could not get anyone to listen to me. Finally I got a call fromOncor and they walked me through what needed to be done. I think it is finally working right.

7 years ago

Reply from Sunrun

Hello Geraldine D. Thank you for taking the time to provide us feedback. We understand this has not been an easy process due to the lack of communication. Please allow us to turn this experience around and have a Specialist reach out to you. Private message us your contact information so we can contact you.

Mar. 27th, 2019

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Verified Customer

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Manny Wong San Jose, CA

Produce power as expected. Customer service from sale phase to installation completion was very professional.

7 years ago

Reply from Sunrun

We are delighted to hear that you are finally live! Congrats on finally being solar, we can't wait to hear how you love the benefits!

Apr. 15th, 2019

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Verified Customer

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Mark Maxwell La Grange, CA

Great system and service. The system works great and everbody i worked with at sunrun has been great.

7 years ago

Reply from Sunrun

Happy to hear that great service was provided! We want to make sure that you are always provided with the best service! We are delighted you decided to go solar with us! Welcome to the Sunrun family.

Mar. 11th, 2019

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Verified Customer

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Jeff Burns

Fast, efficient and honest installers. Very proffesional company. Explained system and how it works.

7 years ago

Reply from Sunrun

Hello Jeff B. We love hearing stories like yours! Our team strives to provide the best customer experience. We are so excited you're a new part of our Sunrun family.

Feb. 20th, 2019

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Verified Customer

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5 Wagener, SC

It was zero money out of my pocket, which was nice. I thought the customer service people did a good job.

7 years ago

Reply from Sunrun

We are extactic to hear that you didn't have to pay anything out of pocket! Love to hear that our Customer Care team has also been there to support you. Welcome to the Sunrun family, let's create a planet run by the sun.

Feb. 20th, 2019

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Verified Customer

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Mary Spartanburg, SC

Installation was great. They fixed my rafters in the ceiling and they were always here when they should have been.

7 years ago

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Verified Customer

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Gratitude Stockton, CA

System works just fine,no problems. Also need info.on back up battery system 2 store my power until needed.

7 years ago

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Verified Customer

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Anonymous San Jacinto, CA

when I got it I was told my electric bill would be no more than 11 dollars a month, I have paid over 50 dollares the last 2 month on top of my SunRun bill.

7 years ago

Reply from Sunrun

Thank you for your communication. The Sunrun invoice will have the total amount produced. Your utility bill will show how much excess energy was pushed to the utility grid and stored as a credit. Your utility bill will also detail how much additional energy you needed to purchase from the utility.

Sep. 17th, 2018

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Verified Customer

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Mario Helmetta, NJ

Sales person was told me that we will pay some amount of money every month. Reality is, we pay to Sunrun and separate check to utilitie company every month

8 years ago

Reply from Sunrun

Thank you for reaching out to us, Mario. We certainly hate to hear this. We want to help with your situation and initiate our goal of providing a positive customer experience. Keep in mind that the size of your utility bill is based on your usage. If your bill is higher than last year, you may be using more power than last year. Since your Sunrun rate is lower than that of your utility, that means you'd be paying even more for your current usage without solar. In other words, you're still saving.

Sep. 4th, 2018

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Verified Customer

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Ahronya Merced, CA

Fantastic customer service. Workmanship was excellent. Installers were thorough. We love our solar system.

8 years ago

Reply from Sunrun

Thank you for your review Ahronya! We are so happy to hear of your great experience with Sunrun and your installation! It sounds like we did a great job at keeping up great communication. Congrats on going solar!

Sep. 7th, 2018

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Verified Customer

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Jill Williams

The communication process you they have is awful. I apparently had a system issue and not once of many trips out to my house (based on what they said) did I ever get a phone call or follow up to the problem.

8 years ago

Reply from Sunrun

Thank you for reaching out to us, Jill W. We certainly hate to hear this. We want to help with your situation and initiate our goal of providing a positive customer experience. Please private message me your contact information.

Sep. 7th, 2018

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Verified Customer

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Li San Jose, CA

The people coming over to install were very knowledgeable and responsible. They were kind, patient, and friendly with us.

8 years ago

Reply from Sunrun

Hello Li. We pride ourselves on knowing our Consultants deliver a great experience when providing information about Sunrun. This is fantastic. Let's create a planet run by the Sun!

Aug. 24th, 2018

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Verified Customer

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Julie Hathaway

Nice and friendly reps in and out of the office. So far no problems with my solar panels or billing.

8 years ago

Reply from Sunrun

Thank you, Julie! Reading your review made our day, thank you for the amazing advocacy! You are helping create a planet run by the sun and are having the environment as well. Power Forward.

May. 15th, 2018

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Verified Customer

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Paul

I now have a pigeon problem thanks to having solar panels. I am not the only person who experienced this. SunRun should have been upfront about this issue.

8 years ago

Reply from Sunrun

This is not the Sunrun norm, and we would love an opportunity to review what went wrong here so that we may provide the necessary feedback to our team. Please private message us your contact information.

May. 10th, 2018

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Verified Customer

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Steve

Great system. Good administrative team. Great installers. Terrible app and system performance tools. Excellent sales rep.

8 years ago

Reply from Sunrun

Hello Steve, thank you for taking the time to leave a review. We appreciate you sharing your experience. Thank you for the app feedback, there is always room for improvement I will share the information with our app engineers. Welcome to the Sunrun family, power forward!

May. 10th, 2018

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Verified Customer

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Melissa Ainsworth

Very transparent. They did everything they said they would and on schedule with constant communication

8 years ago

Reply from Sunrun

That's what we love to hear, Melissa! We aim to provide the best customer experience and are constantly working to make the transition to solar hassle free.

May. 4th, 2018

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Verified Customer

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Tom Simi Valley, CA

Only 2 occasions to call. One was great and handled...the second, we never heard back from them. Equipment seems to be ok but based on experience, customer service is 50/50.

8 years ago

Reply from Sunrun

Hello Tom. We aim to provide the best customer experience and are constantly working o improve. We are sorry to hear we did not get back to you in regards to your concern. We will be more than happy to turn this around, please private message me your contact information. We would like to address any questions you may have.

May. 4th, 2018

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Verified Customer

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BNJ Lakeside, CA

everything SunRun does is top notch Starting from customer service to installation and even a transfer.

8 years ago

Reply from Sunrun

Thanks for making our day BNJ! Providing a one-of-a-kind and hassle-free customer experience is what we strive for!

May. 4th, 2018

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Verified Customer

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Mo Men San Gabriel, CA

Because there customer service is very good and I have a credit with the Edison Company, just like Mo told us we would.

8 years ago

Reply from Sunrun

This is wonderful to hear, Mo! Providing the best customer experience is our aim, and it all starts by doing the simple things. So glad to have you as a customer. Thanks for helping us create a planet run by the sun! Power Forward!

May. 4th, 2018

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Verified Customer

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Stephanie E. Long Beach, CA

Excellent service. Very thorough and explained every step of the process. Fast installation and clean.

8 years ago

Reply from Sunrun

That's what we love to hear, Stephanie! Providing the best customer experience is key when our mission is to create a planet run by the sun.

May. 4th, 2018

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Verified Customer

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Luke Caldwell

Professional attitude, courteous, kept me informed regarding progress, good to work with. Latest electric bill $10.02!!

8 years ago

Reply from Sunrun

This is wonderful to hear, Luke! Providing the best customer experience is our aim, and it all starts by doing the simple things. So glad to have you as a customer. Thanks for helping us create a planet run by the sun! Power Forward!

Apr. 17th, 2018

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Verified Customer

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kelly mellin

we were very impressed wth them, they answered all question and kept in contact with us thru the entire process

8 years ago

Reply from Sunrun

That's what we love to hear, we aim to provide the best customer experience. So thrilled you're now a new member of our Sunrun family!

Apr. 12th, 2018

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Verified Customer

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Kaidely

Everything went smoothly and fast too! Project coordinator had to be nudged every few days to expedite things up, but he always followed through.

8 years ago

Reply from Sunrun

Thanks! After all, making the switch to solar simple for you, and full of savings, is our aim! It's why we're known for processing the fastest system installations and giving the best customer service.

Apr. 12th, 2018

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Verified Customer

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Glenn Hagemann

they were good at explaining the monitay value, the installation, and set-up. The only is after the installation the salesman can't be found.

8 years ago

Reply from Sunrun

You’re the best, Glenn H. Thank you again for sharing such a positive experience. It means the world to us.

Apr. 11th, 2018

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Verified Customer

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Ellen Dickson Anderson, SC

I was interested in solar because I wanted to save some money. The customer service rep was excellent, very courteous.

8 years ago

Reply from Sunrun

Thank you so much for sharing your experience Ellen D! We are thrilled that our installation team was able to complete the job to your satisfaction! Thanks for joining us in our mission to create a planet run by the sun.

Apr. 5th, 2018

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Verified Customer

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Marvin Shingler Surprise, AZ

We are very happy with Sunrun. Our experience with them was very positive and we're not interested in looking for anything else.

8 years ago

Reply from Sunrun

Providing the best customer experience is key when our mission is to create a planet run by the sun. Thanks for sharing your story! We are thrilled to welcome you to the Sunrun Family!

Apr. 5th, 2018

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Verified Customer

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Shack Walker

Two of my neighbors recommended this to me. The salesman that came out was very nice so I signed up.

8 years ago

Reply from Sunrun

We love hearing stories like yours! After all, providing a one-of-a-kind customer experience that fits in with your expectations is what we strive for. So thrilled you're a part of our grand mission in creating a planet run by the sun! Power

Apr. 5th, 2018

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Touha Boula

I’ve had solar for 3 years now, and I highly recommend it. It has helped me save on my energy bills, and the experience has been very positive overall. Thank you Sunrun

8 months ago

Reply from Sunrun

Touha, we appreciate you taking the time to share your experience! We are so thrilled to hear that going solar is helping you save money and help lower your electric bill. Our goal is to make going solar easy and enjoyable, and we are overjoyed to have you as a valued member of the Sunrun family. Thank you for helping us create a planet run by the sun. Thanks so much!

Dec. 17th, 2025

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Mikeala Sunshine

It's been a seamless transition from my former electric service provider to Sunrun. Great customer service and professionals from Bryan Davis my rep to the installers.

10 months ago

Reply from Sunrun

Mikeala, we greatly appreciate your positive feedback! It warms our hearts to know that Bryan and his team played a pivotal role in your seamless solar journey. Thank you for contributing to our mission of building a planet run by the sun.

Nov. 8th, 2025

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Homer Landreth

SunRun claims to monitor their system. My system was out of service for the better part of 2 months and they did not detect it. I did not observe my one bill from SRP was $550.00 until checking my bill for the current month and it was $615.00. Sun Run never discovered the problem, an electric company employee came to my house and said he was checking on a report. "He opened the breaker box and found the Solar main relay was completely melted into a blob of plastic. He called the issue into Sun Run. Three days later a Sun Run employee called me. I told him the problem and he asked me what size the relay was. Later that day they came out and changed the relay. The system worked again and my next billing was reasonable, however the next month was an out of sight $650.00. I called this in and after three days of getting "I will call you back phone message" I got an extremely disinterested lady who told me that there is a system wide replacement if the entire metal electrical panel for problems and mine will PROBABLY be the problem and we will have to get a permit to change it. When asked how long ? she said AS LONG AS 6 to 8 WEEKS BECAUSE THE LIST IS REAL LONG. When I pointed out that I am dealing with a failure and not a routing "get in line, she said she can't do that because "we treat all our customers fairly". So she and another manager don't dee why I think I need maintenance repair now and think I should stay inoperative and paying big electric bills until my name comes up on the long list.; Homer Landreth

11 months ago

Reply from Sunrun

Hi Homer. We were able to locate your account. We are going to assign an Expert to your case. They do take a few business days to reach out to you, so please private message if you have any questions or concerns in the meantime.

Oct. 14th, 2025

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Laura Gonzales

I want to warn others about the solar panel company Sunrun, due to my bad experience with them. After almost a year of requesting repairs, they finally fixed my panels, but in the meantime, they kept sending a technician every month without solving anything. Now, on top of that, they are also breaking the contract. The contract clearly stated that the monthly payment would increase by 3% each year. However, in addition to applying that 3% increase, they also added an extra $7.81 monthly charge without my authorization, violating the terms of the agreement. This company does not honor its own contracts and only looks for ways to take more money from consumers. I strongly advise being very cautious before doing business with them.

11 months ago

Reply from Sunrun

Thank you for bringing this to our attention, Laura. We are sorry to hear that you are having an issue with our system, and we'd like to help you. Our team would be more than happy to review your system's performance along with any other specific concerns you have. To address this, please send your service address to resolutions@sunrun.com so that we can assign an Expert to assess your account and provide you with an update thoroughly. Thanks so much!

Oct. 3rd, 2025

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Gwendolyn - Ricky Veal

We had our install in May 23, 2025. The install of he batteries interior and exterior appear to be completed properly. They matched our siding and brick with the casings the cabling from the roof to the batteries perfectly. However our roof was damaged during the install. We had a really bad rainstorm here in Lynwood Illinoi's shortly after the install. We contacted our rep at Sunrun and a appointment was setup which was a not show no call and then finally the Sunrun roofer showed up. We called a roofer who took pictures of the damage to the roof shingles, which we shared with the Rep. Tonight another rainstorm and Yep at 1:45 am the bathroom cam lighting is leaking again. Sent and email with video to the Rep. Will update this review with action and timeline of the companies response to this roofing issue. Just got our first bill 7/6/2025. Not so "Amazing".

1 year ago

Reply from Sunrun

Hello, Ricky. We appreciate you letting us know about the damage to your roof, and we are genuinely sorry for the inconvenience it has caused you. Our team would like to look into the damages further to see how we can help. Please send your service address to resolutions@sunrun.com. Once we verify your account we will assign a dedicated Escalation Expert to help resolve your concerns. Thank you!

Jul. 18th, 2025

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Peter Fidelis

My home has been so comfortable for me, with SunRun solar panels mount over my roof. My home appliances are alway running have an energy provider that suits their performance. Just like the name implies, SunRun keeps home appliances running.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Peter! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jun. 27th, 2025

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Woody Culpepper II

1 year ago

Reply from Sunrun

Thank you for sharing your experience, Woody! We're thrilled to hear that you had a seamless installation process and that you're satisfied with our service. If you ever need anything in the future, please don't hesitate to reach out. Thanks!

May. 24th, 2025

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Vanessa Gazeley Long Beach, CA

To be honest, I wouldn’t have chosen Sunrun if Anna hadn’t been there. Her professionalism, knowledge, and genuine care made all the difference. She earned our trust, and that’s what ultimately led us to move forward.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Vanessa! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Apr. 25th, 2025

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tom kristoph

We hope the system is as reliable and professional as our sales consultant Carlos. This man is amazing; earned our complete trust and confidence by answering every question thoroughly, clearly, some multiple times. He's A++

1 year ago

Reply from Sunrun

We're delighted to hear that your representative, Tom, was a huge help with learning more about going solar and was able to answer any questions you had. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thanks!

Dec. 17th, 2024

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Queeeen Q

Sunrun solar has surpassed my expectations of customer service and service itself. I never thought my monthly estimated $200 electricity bill would now be averaging around $17 monthly.

1 year ago

Reply from Sunrun

Thanks for your review, Queeeen Q! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Nov. 13th, 2024

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Pat Louie Rowland Heights, CA

My experience with Sunrun was great. The process was very smooth and each person I worked with was professional and very customer-focused. Wonderful team. I would recommend to others.

1 year ago

Reply from Sunrun

Thank you so much for your kind words, Pat! We’re delighted to hear that your experience with Sunrun was seamless and satisfying. Thank you!

Oct. 31st, 2024

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Melo Reola Waianae, HI

Easiest decision to make because of high cost of electricity rates rising every year in Hawaii, I had to find a better and cleaner solution to offset my electricity bill. Great experience thanks for your service.

1 year ago

Reply from Sunrun

We're so happy to hear that you're saving money with solar, Melo! Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Oct. 25th, 2024

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Nachatar Sahota

The system is working excellent. We are enjoying the power from the system since last three years now. It's saving us thousands of dollars. No power lost during the Helene hurricane. Just amazing system.

1 year ago

Reply from Sunrun

Thanks for your review, Nachatar! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Oct. 3rd, 2024

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Khirvi Rigunay Antioch, CA

They are very diligent and efficient. They are knowledgeable and respectful of my property. They will communicate every detail of the stages of installing my solar to city inspection.

1 year ago

Reply from Sunrun

Thanks for your review, Khirvi! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Sep. 24th, 2024

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David Barraza

Tami and her team have been great to work with. The process has been very easy to follow and has moved quickly. I’ve been informed of every step that is taken and I’m looking forward to getting my system up and running.

2 years ago

Reply from Sunrun

Thank you for sharing your feedback, David! We are thrilled to hear that your representative Tami was attentive and was able to help answer your questions. Thanks for helping us create a planet run by the sun!

Aug. 9th, 2024

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Verified Customer

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Robert Wonsley

Great support. Survice Representative, Phillip K., explained solar Panel installation and electricity cost savings thoroughly. He stops by my house frequently to check my satisfaction and answer questions.

2 years ago

Reply from Sunrun

Robert, your feedback is greatly appreciated! We’re delighted to learn that Phillip, your representative, provided attentive assistance and was able to help answer any questions you had. Thank you so much for sharing your experience with others.

Aug. 6th, 2024

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Daniel Gaestel

My agent was personable and very knowledgeable. He made sure I understood everything we spoke about, and even though he couldn’t make the sale because my roof was too small he made the visit enjoyable.

2 years ago

Reply from Sunrun

Your review brightened our day, Daniel! Thanks for taking the time to share your experience!

Aug. 5th, 2024

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Desmond Cobb

Great introduction to solar and it was a very educational experience, staff provided a super informative explanation of the solar program and answered questions honestly without gimmicks.

2 years ago

Reply from Sunrun

This is awesome, Desmond! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thank you for considering us as your solar provider!

Jul. 31st, 2024

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Verified Customer

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Joseph

Sunrun makes it easy, fast, and affordable. Cut to the chase and work around your schedule is the way to make someone smile. After 3 years, an upgrade to more panels is the way to go!

2 years ago

Reply from Sunrun

Thanks for your review, Joseph! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jul. 31st, 2024

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Wanda Gonzalez

I was not informed that I had options for the panels I was only given lease choice. I was told I can have them removed anytime , I called and was told to ready contract. I had 4 trees that were blocking panels in morning hours I showed proof and did not get help only if I would recommend client and installed was offered 1000. I paid 4500 got the tree removed and now I was producing almost double. I was told I was getting what I was supposed to. Yet still getting bills everymonth light company. Regret putting these on my new roof that I paid for.I was not informed that I had options for the panels I was only given lease choice. I was told I can have them removed anytime , I called and was told to ready contract. I had 4 trees that were blocking panels in morning hours I showed proof and did not get help only if I would recommend client and installed was offered 1000. I paid 4500 got the tree removed and now I was producing almost double. I was told I was getting what I was supposed to. Yet still getting bills everymonth light company. Regret putting these on my new roof that I paid for.

2 years ago

Reply from Sunrun

Wanda, we truly appreciate you bringing this to our attention. We are so sorry to hear that you are still having higher than expected bills, and our team would be happy to take a closer look at your system for you. Please be on the lookout for a private message from our team requesting your service address. Once we verify your account we will assign a designated Expert to help you further. Thanks!

Jul. 13th, 2024

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Verified Customer

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Anthony Simms

I like the way customer service is I like that my bill is at a certain rate all the time every month I like when I have a problem I have no problem getting answer. I like how the whole process was set up if anybody ask about my panels, I would share that information and try my best to convince them that is the way of the future.

2 years ago

Reply from Sunrun

We're thrilled you had a good experience, Anthony! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jun. 29th, 2024

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Verified Customer

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Patty Woody

I have been with sunrun for over 6 years. From the representatives to installers , customer service is great. Always keeping you up to date on your status from the beginning to the end. 😁

2 years ago

Reply from Sunrun

We're thrilled you had a good experience, Patty! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jun. 22nd, 2024

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