Sunrun: Read 2,935 User Reviews From Real Homeowners

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Verified Customer

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Thomas schoonover Paradise, CA

Quick and easy the crews were completed in a great way and were clean

6 years ago

Reply from Sunrun

This is wonderful to hear, Thomas! Providing the best customer experience is our aim, and it all starts with doing the simple things. So glad to have you as a customer. Thanks for helping us create a planet run by the sun! Power Forward!

May. 3rd, 2018

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Verified Customer

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Christina B. Camarillo, CA

Never had a problem, good customer service when I called with a question.

6 years ago

Reply from Sunrun

Thank you Christina B! This is such a wonderful review. We are so grateful for our customers, you are a huge part of creating a planet run by the sun. We always want to make sure our customer receive great service, Sunrun is customer obsessed. If you know anyone else who could benefit from going solar, be sure to take advantage of our referral program by visiting

May. 3rd, 2018

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Verified Customer

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Torise Helendale, CA

I've had no issues with the organization, they've been very proactive

6 years ago

Reply from Sunrun

Thank you so much for sharing your experience Torise. This is such a wonderful review!

May. 4th, 2018

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Verified Customer

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Samuel San Diego, CA

Service and reliability. All representatives in the process performed well.

6 years ago

Reply from Sunrun

When you're happy, Samuel, we're happy. We love that you learned about us from other happy customers! Thanks for helping us create a planet run by the sun! #savewiththesun

May. 4th, 2018

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Verified Customer

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Francisco Pineira Whittier, CA

Service was satisfactory customer care was good could be better set on my satisfied customer .

6 years ago

Reply from Sunrun

Thanks for sharing your story, Francisco! We enjoyed reading your review. Please let us know how things are going, feel free to reach out to us!

May. 4th, 2018

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Verified Customer

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Jim M Las Vegas, NV

They have lived up to all of their promises. I really didn't expect them to.

6 years ago

Reply from Sunrun

Hello Jim, thank you for sharing your story! Thank you so much for the awesome feedback! We love hearing from our customers, it is very important for us as a growing company.

May. 4th, 2018

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Verified Customer

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Jean - Staten Island

Company is week organized , well managed with excellent customer communication

6 years ago

Reply from Sunrun

That's what we love to hear, Jean! Providing the best customer experience is key!

Apr. 17th, 2018

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Verified Customer

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John

They are up front, excellent service, and are fighting for their customers.

6 years ago

Reply from Sunrun

That's what we love to hear, John! We aim to provide the best customer experience and are constantly working hard for our customers!

Apr. 17th, 2018

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Verified Customer

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good company

the panels produce what they promised and cut my electric bill

6 years ago

Reply from Sunrun

Thank you so much for sharing your experience. This is such a wonderful review!

Apr. 17th, 2018

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Verified Customer

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Regina Ryskind

Customer service is excellent! Every department is the best at what they do.

6 years ago

Reply from Sunrun

When you're happy, Regina, we're happy. We love that you learned about us from other happy customers! Thanks for helping us create a planet run by the sun! #savewiththesun

Apr. 16th, 2018

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Verified Customer

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Listen carefully.

I feel some of the things said about saving alot of money on electric, just aren't true.

6 years ago

Reply from Sunrun

Thank you for your communication. We strive to deliver an individualized customer experience that exceeds your expectations! Additionally, quality and reliability are major values we uphold, so exceeding your expectations is possible. To understand you believe otherwise is disheartening!

Apr. 16th, 2018

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Verified Customer

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Jerry H

Overall excellent quality in hardware, service and performance

6 years ago

Reply from Sunrun

Thank you for your communication, Jerry H. We strive to deliver an individualized customer experience that exceeds your expectations!

Apr. 16th, 2018

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Verified Customer

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WHM

Ease of understanding,connection with Costco,great installation

6 years ago

Reply from Sunrun

Thanks for making our day! Setting the standard in outstanding service is something we (seriously) obsess over.

Apr. 12th, 2018

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Verified Customer

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james noto

Everything went smooth as clockwork. professional, reasonable, timely

6 years ago

Reply from Sunrun

So lucky you're a member of our Sunrun family! Thanks for helping us create a planet run by the sun! Power Forward! #savewiththesun

Apr. 12th, 2018

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Verified Customer

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Joann

I am new to the company, but like their app and customer service

6 years ago

Reply from Sunrun

Thanks for sharing Joann! We love hearing stories like yours! After all, providing a one-of-a-kind customer experience that fits-in with your expectations is what we strive for.

Apr. 12th, 2018

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Verified Customer

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CathyC

Everyone was wonderful from salesperson to installation and beyond.

6 years ago

Reply from Sunrun

Grateful for your wonderful feedback. Thanks for allowing us the chance to guide you when you first searched for solar! Power Forward! #savewiththesun

Apr. 12th, 2018

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Verified Customer

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Schnabel1

The customer service is great and the installment people were very friendly

6 years ago

Reply from Sunrun

Thanks for allowing us to provide an individualized customer experience that exceeds your expectations!

Apr. 12th, 2018

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Verified Customer

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John

I am impressed with the installation, follow up and customer service

6 years ago

Reply from Sunrun

Thank you so much for sharing your experience, we are thrilled to hear your great experience!

Apr. 12th, 2018

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Verified Customer

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Ron Mariani

Had Sunrun in 2 homes, never a problem that was not handled quickly.

6 years ago

Reply from Sunrun

Wonderful! Thanks for your advocacy thanks for sharing your story!

Apr. 12th, 2018

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Verified Customer

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Mark Daquilla

sunrun is a great company, I am saving so much money with my solor panels

6 years ago

Reply from Sunrun

Thank you so much for the awesome feedback! We love hearing from our customers, it is very important for us as a growing company.

Apr. 11th, 2018

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Verified Customer

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Jessica & Eric Shimoda

We are happy with Sunrun and especially our low electric bill

6 years ago

Reply from Sunrun

Thank you for your kind words about our business. We strive to provide the best service, and it means a lot to hear you are happy with Sunrun!

Apr. 11th, 2018

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Verified Customer

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George Homer

Clear contract. Clean installation. Guaranteed generation. Great warranty.

6 years ago

Reply from Sunrun

Wow! We’re so blown away by your review, thank you for taking the time to share your experience. It made our day here at Sunrun, power forward!

Apr. 11th, 2018

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Verified Customer

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Khawaja Ghori Irvine, CA

They were great. We decided to install it and it's all up and running.

6 years ago

Reply from Sunrun

Thank you for your advocacy Khawaja! We are so happy to hear you are satisfied and your system is producing, welcome to the Sunrun family. Power Forward!

Apr. 5th, 2018

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Foodivers Fort Lauderdale, FL

Sunrun did not install correct equipment specified on agreement and refuses to resolve. They have sent me to 2 outside collection agents who are smart enough to know what was done to me is nothing short of fraud and breach of contract.

9 months ago

Reply from Sunrun

We’re truly saddened to hear about the challenges you’ve encountered with the installation of your equipment, Foodivers. Your satisfaction matters to us, and we’re eager to better understand your situation and address your concerns promptly. Please be on the lookout for a private message requesting additional account information. Once we are able to verify your account we will assign an Escalation Expert who will help resolve your concerns as soon as possible. Thank you!

Jan. 26th, 2024

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Verified Customer

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Toniann McLaughlin Scotch Plains, NJ

Sun run has been responsive kind and knowledgeable! They have answered my every question and been extremely helpful.

9 months ago

Reply from Sunrun

This is awesome, Toniann! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Jan. 25th, 2024

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Harry Whittington Victorville, CA

I can't say anything other than: I can't believe that they perfected service & setup. It was an awesome experience.

9 months ago

Reply from Sunrun

We're thrilled you had a good experience, Harry! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jan. 17th, 2024

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EDWARD LUKASZEWSKI Milford, CT

Excellent company to work with from beginning to end I would recommend sun run to all my friends and co workers.

9 months ago

Reply from Sunrun

Your review brightened our day, Edward! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Jan. 17th, 2024

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Verified Customer

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kent dangtran Cypress, TX

Excellent team to work with. Sunrun staffs are knowledgeable and patient. This is not an easy subject to comprehend.

10 months ago

Reply from Sunrun

Thanks for your review, Kent! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Dec. 11th, 2023

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Heath Jacob Murrieta, CA

I bought my solar from Sunrun but all their promises before I signed the contract were not true my system is not generating enough power as it shows in the contract and then my agent is not responding to my emails or text so I don't recommend this company

11 months ago

Reply from Sunrun

We are so sorry to hear this, Heath! We would love to review your system's performance and any other specific concerns you have. We will send you a private message requesting additional account information to get an Expert assigned to your case.

Nov. 9th, 2023

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Isaac Koenig Morristown, NJ

The worst solar company ever!!!! They installed the panels and after 2 years, the water started pouring into my home. My roofer checked and the did not properly install the panels and damaged my roof that I had to replace the whole thing for $30k!!! Their response was "We never promised to fix your roof so we are not paying for it"!!!!! DO NOT INSTALL SOLAR PANELS WITH THIS COMPANY!!!! THEY DO NOT STAND BY THEIR PRODUCT!!

1 year ago

Reply from Sunrun

Thanks for reaching out to us, Isaac! We're so sorry to hear about the roof damage. We would love to discuss this further and will send you a private message requesting additional account information to get an Expert assigned to your case.

Oct. 12th, 2023

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Ramkumar Nachimuthu CA

WOST Company and NOT RECOMMENDED for SOLAR panels. They started this project on Feb 2023 and still didn't get permission from city. Meanwhile sunrun installed solar panels. I talked to city and city saying sunrun is not responding their queries. so i asked sunrun to terminate my project because of excess delay but they are saying i am liable for the installation. sunrun installed solar panels without getting approvals from city and cheating customers and still they are net able to get permits. so this is not worth for single star also. DO NOT go with SUNRUN.

1 year ago

Reply from Sunrun

Ramkumar, your willingness to provide your service address is greatly appreciated. We want to express our sincerest apologies for the extended time it’s taking to activate your system. Rest assured, we’re committed to helping you resolve this matter promptly. An Escalation Expert has been designated to review your account thoroughly and will reach out to you as soon as possible. Your concerns are our priority, and we're dedicated to finding a resolution. Thank you for your understanding and patience during this process.

Sep. 15th, 2023

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Siham Polus El Cajon, CA

The installation and customer service are extremely poor. The installation crew was a complete nightmare as they screwed it up, my roofing is leaking by them and I called them to come remove it I’ll fix the roof my self even tho they’re liable for it they send a guy got on the roof didn’t even bother to go inside the attic and then they said ohh it’s not our fault to cover their end , total scam I demand my free temporary removal so I can fix the roof instead they want to charge me 170 for a panel

1 year ago

Reply from Sunrun

Hello Siham, we are so sorry to hear this, and we would love the opportunity to improve your experience with us. We will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your case.

Sep. 5th, 2023

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James Murphy

We were used. The walk around with the original site surveyor had us in agreement where everything would go. Without consultation, the installer team put the panel and battery on the back of the house next to the sliding back door. On a side note, the trained gorillas putting up the panels, trampled my flowers. Not just one or two. The majority of my 'super Bloom's is now either dead or have been almost saved so they can go to seed.

1 year ago

Reply from Sunrun

Oh no, James! We're so sorry to hear this and we definitely want the chance to turn your experience around. We will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your case.

Aug. 7th, 2023

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Scott Lemay Dunlap, IL

I arranged for a Sunrun representative to come to my home and quote me on a residential solar system. The representative was arrogant and not knowledgable. His approach was to talk a lot of non-sense and try to convince me to overpay. A solar system installed cost should be around $3.20 per Watt. Sunrun wasn't close, and worse they planned to keep the Illinois Shine incentive for themselves! Don't overpay for solar, and don't waste your time with Sunrun.

1 year ago

Reply from Sunrun

Thank you for bringing this to our attention, Scott. We are so sorry to hear about your experience. This does not represent the values of Sunrun, and we can assure you that we do not condone this type of behavior. We would love the opportunity to make things right and speak to you further on this matter. In order to best assist you, please send us your address and the details of your interaction to resolutions@sunrun.com, so that we can take steps to get this escalated immediately. Thank you!

Jul. 3rd, 2023

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William Farrell Trenton, NJ

I contracted with Sunrun a year ago to install solar panels They changed the install plan during installation without consulting me It was a lazy change and with crooked wiring running across my roof. They have refused to fix and now I am going to have everything removed and another new roof installed. Instead of increasing the value of my house it has decreased it significantly The only professional thing about this company is the runaround I get. I am unable to pay as this is a complete mess William Farrell

1 year ago

Reply from Sunrun

Thank you for bringing this to our attention, William. We'd be happy to look into this for you and we will be sending you a private message requesting additional account information so that we can assign a Specialist to assist you directly.

Jun. 6th, 2023

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Wes Chandler Ladera Ranch, CA

My system has been underperforming my contract guarantee for over a year. My customer service rep has changed numerous times and my current one assigned doesn't respond to emails. All I've been told is that they are waiting on parts, for a year now, and they will review my account once its fixed. Again, more than a year now. Terrible customer service. Just terrible.

1 year ago

Reply from Sunrun

Thank you for bringing this to our attention, Wes. My name is Aulana. As part of Sunrun's Social Media Team, I can assure you that we would be happy to look into this for you in order to get it resolved. In order to best assist you, please send your address and an overview of your concerns to resolutions@sunrun.com, so that we can personally connect you with an Escalations Expert that can help escalate your case and resolve your concerns. Thank you and we truly want to provide you with a better customer experience!

May. 17th, 2023

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Etta Mohn Payson, AZ

This company is a ripoff. They raised the bill 5 times in 4 years with out warning. They make excuses and blame the customer for everything. They refused to refund the months they charged us because it was our fault the buyer took so long to complete the transfer. They refuse to let you speak to a manager so don’t waste your breath. They ut you on long holds and don’t give you any information. Save your money and run from Sunrun.

1 year ago

Reply from Sunrun

Thank you for reaching out to us, Etta. Let me start by saying we are so sorry to hear that you are having issues with getting a refund for the months the transfer was being complete. Our team would be more than happy to look into this further for you to see how we can help you. We will be sending you a private message requesting additional account information so we can personally connect you with an Expert that can help. Thanks!

May. 3rd, 2023

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Ken McAleer Olivehurst, CA

With out a doubt the worst company to deal with. They are inept in every sense of the word. They took months to try and fix an inverter problem on my system, resulting in thousands of dollars in true up fees. After 10 months it is still not fixed, and yes still paying high NEM charges through PGE. Numerous calls to their so called customer care results in no action. If you buy anything from these people, you need to have your head examined.

1 year ago

Reply from Sunrun

Thank you for bringing this to our attention, Ken. Let me start by saying we are so sorry to hear that you are still having issues with your system, and we would be more than happy to look into this further. We will be sending you a private message requesting additional account information so we can help. Thanks!

Apr. 4th, 2023

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Sheri Conger-McSwain Sacramento, CA

My system was drastically underbuilt, causing me to have a massive Tru up. Now they want to give me more panels, at a much higher monthly cost. They don't correct their own mistakes. They also placed the panels, where they receive the least amount of sun. I question if this was a bait and switch game, on behalf of Sun Run. They promise an over build at a low price, make an oopsy, then will put in more panels, and I get hosed. Bottom line RUN FROM SUN RUN!!!

1 year ago

Reply from Sunrun

Hello Sheri,
My name is Aulana and I am part of the Social Media Team here at Sunrun. We're so sorry to hear this, and we would love the opportunity to make it right. In order to best assist you, please send your address and an overview of your concerns to resolutions@sunrun.com, so that we can personally connect you with an Escalations Expert that can help you. Thank you and apologies for the frustration our services have caused you.

Mar. 30th, 2023

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Julie Anderson Fallbrook, CA

My service has gone down multiple times over the last couple of years, now they are unresponsive. My system has been down for 7 weeks. I've been emailing and calling and even contacted Mary P CBO. They are still taking my monthly payment yet my system's been down and they're completely unresponsive. I've been completely neglected and left in the dark and I've been begging for help. There is no way to get to talk to anybody. And when you call the field service phone number their voicemail has all kinds of customer service promises and kudos to themselves.

1 year ago

Reply from Sunrun

Hello Julie! My name is Kristyn, and I am part of the Social Media Team here at Sunrun. We are so sorry to hear that your system has not been working for the last 7 weeks, and we would be more than happy to look into this further to see what the issue is. We've sent you a private message requesting additional account information so that we can locate your account and help you further. Thanks!

Mar. 21st, 2023

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Shawn Martin Stockton, CA

Sunrun is a joke they lie to sell there stuff they told me my solar bill will be 181.00 for 18 months then it will go up to 240.00 but I will get 11,380 back on taxes I can turn it over to them and my bill will stay at 181.00 but the trouble is you don't get the money so your solar goes up I talk to a manager he said we don't say that but I talk to others people the sales man sold to they told me he told them the same thing don't buy Sunrun they will get you

1 year ago

Reply from Sunrun

Thank you for bringing this to our attention, Shawn. We are sorry this was your experience; we would be frustrated too! We'd be happy to look into this and help resolve your concerns. To best assist you, please send us your address and the details of your interaction to resolutions@sunrun.com

Feb. 15th, 2023

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v s777

Non-exosting customer service. We decided to go with Sunrun to install the panels on our roof and what a mistake it was in retrospect. Initially everything went smooth until they installed incorrect panels and now trying to rework the contracts and what not. My panels were installed on 09/07/22 and the system didn't pass several inspections. After 3 months every issue was finally addressed but then they just disappeared and I haven't heard from them since.

1 year ago

Reply from Sunrun

Hello! My name is Frances, and I am with the Social Media Team here at Sunrun. We're so sorry to hear about your frustration, and we want to do everything we can to resolve it quickly for you. Your feedback helps us continue to improve your solar experience. We'll be sending you a private message to gather more information so we can assist you further. Thank you!

Feb. 8th, 2023

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Cute Pinky Fremont, CA

Worst solar system. I recently got sunrun installed in my house. Sunrun folks have punctured bunch of holes on my roof where there are no solar panels installed. Sunrun guys said this for the support of their solar system. Water is leaking from those punctured holes causing damage to my house. I have made my complaint it's been 2 days no body from sunrun had responded me back regarding roof repair. Also, there is no cost saving after installation of sunrun solar system. I pay pg&e $453 and sunrun $134. Previously we were just paying pg&e . Now sunrun solar system is just an add on burden.

1 year ago

Reply from Sunrun

Hello Cute Pinky! My name is Frances, and I am with the Social Media Team here at Sunrun. We're so sorry to hear about your frustration with install and savings. We want to do everything we can to resolve it quickly for you. Your feedback helps us continue to improve your solar experience. We'll be sending you a private message to gather more information so we can assist you further. Thank you!

Feb. 8th, 2023

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shawn foster

RUN AWAY! They will not honor there roof agreement. We have clear evidence where anchors missed the joist and created leaks, they closed it and stated it was due to squirrels and not the 5 areas where the anchors missed the joist and it just happens to be where the water is getting in. I wish I could just rip them off and throw them on my lawn. DO NOT DO IT!!

1 year ago

Reply from Sunrun

Thank you for bringing this to our attention, Shawn. We are so sorry to hear that there are leaks due do anchors missing, and we'd be more than happy to look into this further to see how we can help you. We will be sending you a private message requesting additional account information so we can assign an Expert who can help you. Thanks!

Feb. 2nd, 2023

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Manases Estrada Hayward, CA

It has been more than a year and a half since they began the installation, the city permit has already expired and they have not come to finish the installation of the solar panels, I have communicated with them and they are always promises that they will finish their project and they never come, honestly I am very disappointed in their service I DO NOT RECOMMEND IT

1 year ago

Reply from Sunrun

Thank you for bringing this to our attention, Manases. We are so sorry to hear that it's taking longer than expected to finish the installation, and we'd be happy to check the status of your project on our end. We will be sending you a private message requesting additional account information so we can help you further. Thanks!

Dec. 29th, 2022

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Andrea Pachon Hemet, CA

I was sold my solar system by a sales rep going door to door. I knew I needed a new roof in the next year or so and he said the company would remove and reinstall the panels at no charge when I needed the new roof well two years later here I am needing my roof redone and I feel completely taken advantage of by this company and their sales team because now they are telling me I need to pay $2500 for the service. They lied to my face just to make the sale. This is sad and disrespectful and they are a very untrustworthy company. Stay far away. I would never recommend this company.

1 year ago

Reply from Sunrun

Hello Andrea! My name is Frances, and I am with the Social Media Team here at Sunrun. We're so sorry to hear about your frustration, and we want to do everything we can to resolve it quickly for you. Your feedback helps us continue to improve your solar experience. We'll be sending you a private message to gather more information so we can assist you further. Thank you!

Dec. 12th, 2022

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Bagshaw Victorville, CA

SUNRUN will not correct the amount of my solor monthly payment of which they adjusted because they could not place panels on my roof the way the original contact lay it out. When I received the new contract the monthly amount was changed and stated that the old contract was voided out. And a new monthly payment was establish. I need help getting anyone at SUNRUN to my the adjustments. All I get is that someone will call me on this matter. But there has been no rely sense January 2022.

2 years ago

Reply from Sunrun

Thank you for bringing this to our attention, Bagshaw. We're so sorry to hear about your frustration, and we want to do everything we can to resolve these billing issues quickly for you. We will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your case. Thanks!

Oct. 29th, 2022

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CN Northridge, CA

I started with this company thru Costco in January. It is now September and my solar is still not installed. Everytime I escalate the issue, someone would contact me for a day then disappears. If I try to contact them back, no one would return my call or text. Meanwhile, they already started auto payment even though I was told I would not have to start paying until my solar has been installed. I’m going to give them a few more months. If I don’t get my solar panels, I will cancel. Hopefully I get my money back.

2 years ago

Reply from Sunrun

Thank you for bringing this to our attention, CN. We'd be happy to look into this for you and we will be sending you a private message requesting additional account information so that we can assign a Specialist to assist you directly.

Sep. 24th, 2022

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Paul Tenorio Santa Fe, NM

PLEASE READ. Don't purchase solar panels from Sunrun. 30 months in and currently trying to get resolution to my problem. I have been without my solar panels delivering electricity to my house for last 6 weeks and racked up >$400 in new bills from the electricity company. Issues: managers don't get back with you, their is zero ownership, zero sense of urgency and zero concern to understand or solve my problem, their system for handling problems and logistics are very poor. Very poorly run company.

2 years ago

Reply from Sunrun

We're so sorry to hear this, Paul. We certainly don't want you to feel frustrated. We will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your issue. Thanks!

Sep. 24th, 2022

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Marc Krauss

My personal experience started great with the initial salesman that came to home and explained everything really well. Then his area supervisor showed up, looking like he just rolled out of bed. He then proceeded to take over the sale. He lost my business because of his "pressure sales tactics." If you the offer then have them call you back in a couple of days after you sleep on it. Don't commit on the spot, Don't give them a couple of your drivers license, canceled check or anything other than what you already provided..

2 years ago

Reply from Sunrun

Thank you for reaching out, Marc! We are so sorry that this was your experience and would be more than happy to answer any questions or concerns you have! Please send us a private message if you have any additional questions we can answer. Thanks!

Sep. 20th, 2022

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