Sunrun: Read 2,936 User Reviews From Real Homeowners

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Verified Customer

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Burlon

Installed three years ago and everything is fine. App and website are awesome.

1 year ago

Reply from Sunrun

We're thrilled you are having a good experience, Burlon! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Sep. 20th, 2023

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Verified Customer

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Peggy Apple Valley, CA

The products has been working with no issues. Great customer service

1 year ago

Reply from Sunrun

We're thrilled you are having a good experience, Peggy! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Sep. 5th, 2023

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Verified Customer

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gang chen San Diego, CA

The system does what it supposed to do, generate sufficient electricity for saving

2 years ago

Reply from Sunrun

Thanks for your review! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thanks for helping us create a planet run by the sun!

Jul. 7th, 2022

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Verified Customer

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Juan s Saldaña garcia Lemoore, CA

They work really good and I'm very happy to have them installed

2 years ago

Reply from Sunrun

This is awesome, Juan! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for going solar with us!

Jun. 30th, 2022

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Verified Customer

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J Poland Menifee, CA

Employees were very professional, courteous and knowledgeable.

2 years ago

Reply from Sunrun

This is awesome! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for going solar with us!

Jun. 30th, 2022

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Verified Customer

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Tina Kissimmee, FL

They are a great company, they are very helpful and experts in what they do.

2 years ago

Reply from Sunrun

We're thrilled you had a good experience, Tina! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jun. 30th, 2022

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Verified Customer

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Laith Cotta San Clemente, CA

I had the system over 5 years, The system is very efficient

2 years ago

Reply from Sunrun

We're thrilled you had a good experience, Laith! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jul. 1st, 2022

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Verified Customer

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CHU, LI SHUN Irvine, CA

We got big benefit after installed SUNRUN since many years ago.

2 years ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family!

Jun. 30th, 2022

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Verified Customer

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Carrie Bither Easthampton, MA

Easy people to deal with, love that I'm helping the environment.

2 years ago

Reply from Sunrun

Thanks for your review, Carrie! We're so delighted to hear that you had great people to help you during this process. We hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Jun. 23rd, 2022

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Verified Customer

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Sandra Rogalski Show Low, AZ

It has worked very good and very happy. It has been easy to keep clean.

2 years ago

Reply from Sunrun

Your review brightened our day, Sandra! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Jun. 23rd, 2022

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Verified Customer

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Sharon Hopkins Yuma, AZ

We truly appreciated the three months of lease payment at $1.00.

2 years ago

Reply from Sunrun

Thanks for your review, Sharon! We're so delighted to hear that you're saving money with solar. We hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Jun. 16th, 2022

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Verified Customer

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Michael M. Medina Daly City, CA

Great service. Professional and efficient installation. Honest communication

2 years ago

Reply from Sunrun

Thanks for your review, Michael! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jun. 16th, 2022

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Verified Customer

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B F Alexandria, VA

They were clear about the process and kept me informed along the way

2 years ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family!

Jun. 16th, 2022

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Verified Customer

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Paul Kasley Rutherford, NJ

Everything went smoothly, even though it took some time to finish the project.

2 years ago

Reply from Sunrun

Thanks for the review, Paul! We're delighted to hear you had a good experience with us, but we're sorry there was an issue with your install. We're happy to have you in the SunRun family!

Jun. 16th, 2022

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Verified Customer

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Adam m Engleman Winchester, CA

So far so good. Its was a seamless process. I'd recommend them to anyone

2 years ago

Reply from Sunrun

Thanks for your review, Adam ! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jun. 16th, 2022

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Verified Customer

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James Oceanside, CA

They were efficient at the installation and the system works great.

2 years ago

Reply from Sunrun

Thanks for your review, James! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jun. 16th, 2022

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Verified Customer

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Gene Campbell Laguna Hills, CA

100% dependable product with excellent on-going communication.

2 years ago

Reply from Sunrun

We're so happy to hear you're having a good experience with us, Gene! Thank you for going solar with us!

Jun. 16th, 2022

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Verified Customer

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EDWARD KNAPP Chester, VT

Gave very exact estimate and then proceeded to provide what they promised.

2 years ago

Reply from Sunrun

We're thrilled you had a good experience, Edward! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jun. 16th, 2022

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Verified Customer

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Irvin Toms Mount Morris, IL

good experience with them got a lot of information from them

2 years ago

Reply from Sunrun

This is awesome, Irvin! Your positive feedback is like a ray of sunshine to us. Thanks for going solar with us!

Jun. 16th, 2022

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Verified Customer

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Richard Bostdorff Lincoln, CA

Great Installation, but nearly no after sales support if you purchase the system as we did.

2 years ago

Reply from Sunrun

Thanks for your review, Richard! We're sorry there was no support! We hope everything is working now! If you have any concerns please send us a private message with your address and concerns! Thanks!

Jun. 16th, 2022

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Verified Customer

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Stacey Michelitch Dewey, AZ

We are very happy with the service. We were frustrated with the process to get the service

2 years ago

Reply from Sunrun

Thank you for your review, Stacey! We're so happy to hear you're pleased with the service! We apologize for any inconvenience on our end! If you have any remaining concerns please send us a private message with your address and concerns. Thank you!

Jun. 16th, 2022

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Verified Customer

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Arthur Torino Marstons Mills, MA

The salesman was great. The system works great -- very happy. Sunrun support is weak.

2 years ago

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Verified Customer

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Arthur Smelnick Surprise, AZ

Ever since I joined, I've been trying to get into my account. I've called and talked to customer service at least 3 times to help me figure out why I can not get in. e

2 years ago

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Verified Customer

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Carl

I had my solar installation done a couple of years ago, and it went great. The team came in, did the installation, and I haven't had any issues since. I haven't interacted much with them since then, so I can't provide detailed feedback. Overall, I'm satisfied with the service and performance of my solar system.

2 years ago Edited January 10, 2024

Reply from Sunrun

Thanks for the review, Carl! We're delighted to hear you had a good experience with us, but we're sorry there was an issue with your install. Thank you for bringing it to our attention!

May. 27th, 2022

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Verified Customer

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Sherly

I have a good experience with the customer service good. It's nice and good.

2 years ago

Reply from Sunrun

Thanks for your review, Sherly! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 26th, 2022

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Verified Customer

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Anonymous

I have had two outages but that seems reasonable. They respond when I call.

2 years ago

Reply from Sunrun

Thanks for your review! Thanks for doing your part by helping us create a planet run by the sun!

May. 26th, 2022

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Verified Customer

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Linda Hawkes Henderson, NV

Solar panels are working as promised, our electric bill has noticeably reduced.

4 years ago

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Verified Customer

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Huggins/Boyle Home Henderson, NV

Were very efficient, fast and professional from setup to functionality.

4 years ago

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Verified Customer

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Anonymous Oceanside, CA

Very satisfied with service. Install and money that we are saving

4 years ago

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Verified Customer

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Jim Hesperia, CA

Personnel always courteous and there have been no issues since installation.

4 years ago

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Verified Customer

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Yuriy Sacramento, CA

People are nice and work well. I have no complaints with SunRun .

4 years ago

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Verified Customer

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Robert San Clemente, CA

They did a good job. Installation seemed to take a long time.

4 years ago

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Verified Customer

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Annonymous Englewood, CO

I haven't heard from them since they install the solar panels

4 years ago

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Verified Customer

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Cynthia Portola Valley, CA

Great to work with. They were very efficient, nice, and responsive to our needs.

4 years ago

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Verified Customer

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Enrique Fort Worth, TX

Panels to not work very well - the quality is poor. There is not good customer service and the quality of the jobs are not good.

4 years ago

Reply from Sunrun

Thank you for your feedback Lucy, we are sorry to hear that this was your experience with Sunrun. We will share your communication with our Leadership team.

Jul. 6th, 2020

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Verified Customer

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Mike L

Honest, explained everything up front, installation was clean

4 years ago

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Burt Munger Ventura, CA

Fairly responsive. Except slow talking about installing a battery back up.

4 years ago

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Verified Customer

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Anonymous

Miss information at time of installation and poor follow through when I have questions or need support.

4 years ago

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Verified Customer

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George Jensen Kurtistown, HI

Most of the time the system works as it is supposed to. Sunrun monitoring the system is excellent

4 years ago

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Verified Customer

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trad123 Kaunakakai, HI

installation was professtional, follow up on problems was done in reasonable time

4 years ago

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Andrine Hempstead, NY

We always get our questions answered. The installation process as wonderful.'

4 years ago

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Marcel Brooklyn, NY

SunRun are doing a good job. The installation process was perfect.'

4 years ago

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twuckman Fullerton, CA

poor customer service in the beginning, some miss representation of the terms of the agreement

4 years ago

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Very disappointed Ed Berwick, ME

When transferring our account to new owner SunRun removed funds from my account for two months after. Called them many times about this.

4 years ago

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Verified Customer

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Anonymous Woodland Hills, CA

I need to talk about my solar, but no one call back, until now 2 years, every time I go Costco ( Simi Valley & Woodland Hills),I stopped by the booth SunRun

4 years ago

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Verified Customer

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Home Owner Tampa, FL

I believe the project benefits were not represented correctly - I should have had a larger system -

4 years ago

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Sagar

In case of Service, it is terrible to get appointment, which was very surprising

4 years ago

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Brad Potts

Getting what was promised. 2 issues since installation, and both addressed quickly and well done

4 years ago

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Donna Davis

Great value for the price of the service. Energy is really helping to run my home more efficiently.

4 years ago

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Tricia

I thought solar's were free in NY, but they are not. When I call I am referred to electric company for information.

4 years ago

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