Sunrun: Read 3,583 User Reviews From Real Homeowners

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Verified Customer

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Mary Richardson Reedley, CA

The people that came to our house were great & so far it seems to be good for us.

3 years ago

Reply from Sunrun

Your review brightened our day, Mary! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Jun. 30th, 2022

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Verified Customer

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Rafael V Fall River, MA

Because they was very nice good atender every time I call they answer my questions,

3 years ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family, Rafael!

Jun. 30th, 2022

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Verified Customer

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Lin Hayward, CA

excellence service, friendly and professional from everybody involved from start to finish

3 years ago

Reply from Sunrun

Thank you for helping us to create a planet run by the sun!

Jun. 23rd, 2022

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Verified Customer

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Randy A Renk San Clemente, CA

Great product, great sales team, great installation team, great post-sales customer service.

3 years ago

Reply from Sunrun

This is awesome, Randy! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for going solar with us!

Jun. 23rd, 2022

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Verified Customer

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Shea Noel Scheuer Santa Maria, CA

Because my sales consultant, Brian S, was very knowledgeable and walked me through every step!

3 years ago

Reply from Sunrun

Thanks for your review, Shea! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jun. 23rd, 2022

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Verified Customer

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Roger Elstad Broomfield, CO

Just had our first full month of solar production in a very sunny and lots of sun in May (long days) and still had a electric bill

3 years ago

Reply from Sunrun

Thank you for bringing this to our attention, Roger! Please send us a private message with your service address and an overview of your concerns so we can assist you further. Thanks!

Jun. 23rd, 2022

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Verified Customer

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Sandra Figner Toms River, NJ

Prompt service and the fact that they sent a representative to meet with inspectors.

3 years ago

Reply from Sunrun

Sandra , your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!

Jun. 16th, 2022

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Verified Customer

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Joan Wilkerson-Pierre Providence, RI

I have never had any problems with this product its really is reliable and efficient

3 years ago

Reply from Sunrun

Thanks for your review, Joan! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jun. 16th, 2022

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Verified Customer

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Chuck Buell Phoenix, AZ

Sunrun always keeps me updated on my production and what's going on in the solar world.

3 years ago

Reply from Sunrun

We're thrilled you had a good experience, Chuck! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jun. 16th, 2022

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Verified Customer

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Andrea Alexander Sunnyvale, CA

Very communicative, they always met or beat the time estimates and they never left a mess.

3 years ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family, Andrea!

Jun. 16th, 2022

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Verified Customer

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c j newman Wildwood, NJ

no problems since it was installed and the electric bills are lowest that i ever had

3 years ago

Reply from Sunrun

Thanks for your review, CJ! We're so delighted to hear that you're saving money with solar. We hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Jun. 16th, 2022

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Verified Customer

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Mehendra Sieunarine Yonkers, NY

Sunrun team is wonderful installation was nice and easy and customer service is awesome mobile

3 years ago

Reply from Sunrun

We're thrilled you had a good experience, Mehendra! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jun. 16th, 2022

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Verified Customer

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Hector

It's been working fine so far. They really worked on the problems. It was the right choice.

3 years ago

Reply from Sunrun

Hector, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!

May. 26th, 2022

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Verified Customer

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Lester

I really was satisfied with them. Very good equipment, I've never had a problem.

3 years ago

Reply from Sunrun

We're thrilled you had a good experience, Lester! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 26th, 2022

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Verified Customer

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Anonymous

We've had no problems, everybody's been very very pleasant very nice and helpful. We're pleased.

3 years ago

Reply from Sunrun

Thank you for helping us to create a planet run by the sun!

May. 26th, 2022

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Verified Customer

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Theodore

The installation process was perfect and I would recommend this company to a friend.

3 years ago

Reply from Sunrun

Thank you for helping us to create a planet run by the sun! We really appreciate your feedback.

May. 25th, 2022

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Verified Customer

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Thomas

It seems like it works well and it was installed quickly. I like the cost and ease. It was prompt on the installation.

3 years ago

Reply from Sunrun

Your review brightened our day, Thomas! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

May. 25th, 2022

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Verified Customer

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SM Hillside, IL

no problems since beginning the process. Any questions I had were quickly answered.

5 years ago

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Verified Customer

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Al Lachman! Fremont, CA

Best practices. Totally projo people from sales start to finish Under promised and over delivered.

5 years ago

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Verified Customer

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Denise Quinlan Yucca Valley, CA

The person who presented it was very knowledgeable. Our bill is much lower than it was at all.

5 years ago

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Verified Customer

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Bruce Malloy

Its been a year now and Im still amazied at how well it works and how much money Im saving

5 years ago

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Verified Customer

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Kelly

Has not saved money. Our power bill is still about the same it's always been plus we have to add the fee monthly for Sunrun.

5 years ago

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Verified Customer

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Edwin Makawao, HI

It got installed rather quickly but the follow up maintenance hasn't happened. We haven't had maintenance in the last two or three years.

5 years ago

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Verified Customer

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Happy solar panel customer

To date no problem with the product. Installation was performed in a neat and quick manner.

5 years ago

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Verified Customer

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Anonymous Kailua-Kona, HI

GREAT PEOPLE AND PRODUCT, QUICK AND PLEASANT , MADE ME FEEL LIKE I AM IMPORTANT

5 years ago

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Verified Customer

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Dennis Tucson, AZ

The customer service answered every question that I had. I haven't had any problems with it.'

5 years ago

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Verified Customer

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Judith Portland, OR

So far everything has been working well, and when I have called with questions or requests, they responded promptly.

6 years ago

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Verified Customer

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Narendra Phoenix, AZ

They always follow up after the installation and see how we are doing and if we have any questions.

6 years ago

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Verified Customer

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Phoenix Revived Novato, CA

There support takes a long time to respond and the repair they promised has still not been delivered

6 years ago

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Verified Customer

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Randy Hallows Cave Creek, AZ

Because they are a very well run company. There crews are efficient and conscious of their work.

6 years ago

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Verified Customer

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Bewill Los Angeles, CA

Poor Customer Service, no follow-up with utilities company to get system turn on. I worked with utilities company to get ok.

6 years ago

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Verified Customer

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Matthew Singer Cotati, CA

Sunrun does not tell the truth about their product or service. They do not support their customers and I have to take them to court in order to resolve the conflicts that I have.

6 years ago

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Verified Customer

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Anonymous Citrus Heights, CA

They told me when they were going to be there and they were there and took care of it.

6 years ago

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Verified Customer

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Fred

They did exactly what they said they would do. Installation was timely and precise.

6 years ago

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Verified Customer

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T. Savage Loomis, CA

submited wrong plan to city to get stamped/approved; two years later i still can't get them to property set up my inverter which should have been done during installation.

6 years ago

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Verified Customer

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Joel

The only problems I have had involved confusion with the electric utility (Eversource)

6 years ago

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Verified Customer

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Very Unhappy Customer!!!!!!!

I had a problem arise with my system and it is taking 2 weeks before I can get anyone to even come out and look at problem I am very, very unhappy with c/s. My sales rep was great...

6 years ago

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Verified Customer

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Amado Laguna Hills, CA

I think it's great. Haven't had any issues. I would like for them to consider letting you buy a battery as a separate stand alone.

6 years ago

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Verified Customer

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Anna Phoenix, AZ

Quick and they cleaned up after themselves. I love that my electricity bill is very low.

6 years ago

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Verified Customer

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Edgar

Everybody was very nice and helpful and answered all my questions so I'm pretty happy.

6 years ago

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Verified Customer

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David San Jose, CA

Installation was very smooth running. It was convenient at the time of purchase.

6 years ago

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Verified Customer

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Joe Orange, CA

They have been great and have kept my system up and running, without me having to do anything.

6 years ago

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Verified Customer

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JAN BUCKMAN Orangevale, CA

I have saved money. They have delivered on their promises The have proven trustworthey.

6 years ago

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Verified Customer

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Lynn

Complete explanation of the process, along the way. They gave everything they had processed.

6 years ago

Reply from Sunrun

We love to hear that you were provided with everything you needed to have a great experience. Thank you for choosing to go solar with Sunrun. Welcome to the Sunrun family.

May. 4th, 2019

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Verified Customer

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Linton Hempstead, NY

I have called customer service and they have answered but I have also called them and got no answer.

6 years ago

Reply from Sunrun

Hello Linton, we want to make sure that your issues are being addressed every time you contact care. You have allowed us to install the panels, and we have welcomed you into our Sunrun family. If you have any questions please feel private message us your contact information. Thank you for helping us create a planet run by the sun.

Apr. 23rd, 2019

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Verified Customer

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AMT Fremont, CA

Customer service is excellent. Their panels are very effective in reducing cost of energy.

6 years ago

Reply from Sunrun

We love to hear that you are happy and are receiving savings. Let's power forward and create a planet run by the sun!

Apr. 18th, 2019

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Verified Customer

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San clemente San Clemente, CA

Overall, great job. Miscalculation on number and size of panels. The solar battery electrical circuit has had issues

6 years ago

Reply from Sunrun

Hello San. Keep in mind that the size of your utility bill is based on your usage. If your bill is higher than last year, you may be using more power than last year. Since your Sunrun rate is lower than that of your utility, that means you'd be paying even more for your current usage without solar. In other words, you're still saving.

Apr. 18th, 2019

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Verified Customer

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Albert and Diane

The service was excellent. We also appreciated that they were not high pressure sales.

6 years ago

Reply from Sunrun

Hello Albert and Diane. We love love love to hear about this great experience you had with Sunrun. We are honored to have you be a part of the Sunrun family, let's create a planet run by the sun.

Mar. 27th, 2019

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Verified Customer

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Gary Haynie

The installation was completed as they indicated and system operates as advertised

6 years ago

Reply from Sunrun

We aim to make going solar as easy as possible. Congrats on going solar with Sunrun, and thank you for helping us create a planet run by the sun

Apr. 15th, 2019

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Verified Customer

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Mark Madera, CA

The service was great, I always knew what was going on. My service rep was great, kudos to him.

6 years ago

Reply from Sunrun

Communication is key and helps our customers understand what is going on during the process of going solar. We are happy to see you were content with the over service and your representative. Let's create a planet run by the sun.

Apr. 15th, 2019

Sunrun Reviews