Sunrun Reviews

We just had a Sunrun solar system installed in June. Before we signed the paperwork we specifically asked what happens if the system breaks. We were told that Sunrun would take care of everything. We were also told that are only other out of pocket expense would be $6.00 a month to PNM, unless we drew more then what our solar system was producing then the excess would come from PNM. That is fine no problem. Our system broke down August 17th, we were never notified, it was not fixed till Auguest 31. We were then told we would have to pay the full Sunrun bill and the full PNM bill and maybe if we had some some performance credit in two years we would get a refund. And that if happened again we would be expected to pay both PNM and Sunrun again. This was not ever covered in the sales pitch, we asked multi time what would happen if it broke down and were told everything was covered. Spoke with a Supervisor's supervisor who offered to credit us for this occasion but we would be responsible for paying double bills if it happened again in the future.

My system went down for about a week and I had trouble getting in touch with them when I did get a hold of them the system got corrected but they would not credit me for the days my system did not work. Also they told me before the install that it would be 100% off set of my electric bill that has not been the case my last 2 bills have been almost as much before I had SunRun I have only had one bill that was about a 3rd of my bill before Sun Run

The worst experience ever. The sales person only cares about getting the contract signed and have the install completed so that they can get paid. They pretty much not responding to any issues or questions. Moreover, Sunrun kept my huge downpayment and refuse to transfer to Loanpal, which is their financing partner. No one from Sunrun is taking any responsibility of the mess up. In addition, the sales person, promised a lot but only fulfill a fraction of the list. He completely avoided answering phone calls, emails, text messaging. Very unprofessional when it comes to dealing with issues. The whole take away is this, if you enjoy doing everything on your own, babysitting all the Sunrun staff and get no where, then select Sunrun.

The worst experience ever. The sales person only cares about getting the contract signed and have the install completed so that they can get paid. They pretty much not responding to any issues or questions. Moreover, Sunrun kept my huge downpayment and refuse to transfer to Loanpal, which is their financing partner. No one from Sunrun is taking any responsibility of the mess up. In addition, the sales person, promised a lot but only fulfill a fraction of the list. He completely avoided answering phone calls, emails, text messaging. Very unprofessional when it comes to dealing with issues. The whole take away is this, if you enjoy doing everything on your own, babysitting all the Sunrun staff and get no where, then select Sunrun.

We need to have our panels removed so we can have a new roof put on. So far we were quoted 3 different prices on removing and putting back the panels. The final quote was ridiculously higher than we were originally told, but at this point there was nothing we could do. Finally got the email to call the number to schedule a time for them to do it, and have spent 2 hours and 47 min on hold.. total, and still not able to reach anyone. I can't sit on hold all day, I was calling on my lunch breaks, and today on the way home from work I was on hold for 57 min, and then all of a sudden got a message to leave a message at the tone. They have the worst customer service I have ever experienced, I would NEVER recommend them to anyone.

My property is located in Hyde Park MA, before the came install this solar panel, they call me days and night, until after multiple appointment with them, they had gone over my current electricity bills and promise me that my electricity bill go down, i trusted them and install it, few months pass by, i notice that i am paying a bill for Sunrun in addition with with my current electric provider, actually my bill got double with them, they straightly lied to me, i contacted them to see what they can do because i did not plan to pay two bills just to say that i got solar panel, they said, there is nothing they can do at this point and if i decided to stop paying them they will report me to the credit bureau and put a lien on my property, now i am just stock with their fake promise but inded up paying two electricity bills.

This is the start of the 5th week after installing SunRun Solar panels. THE STYSTEM HAS NOT WORKED PROPERLY ONE SUNGLE DAY.!!! My coordinator and salesman have been of no help in helping get proper help. They higher end a subcontractor to do the system repairs in my area. They’ve been out twice with no real idea what’s wrong. Trouble shooting. Both times found loose wiring at the fuse box and in the converter. Still waiting for critter guard to be installed as promised. At this point I WOULD NOT RECOMMEND this company to anyone!!! And I’m stuck for 20 yrs. Unimpressed in AZ.

Sunrun has to rank up there with the most disorganized companies of all time. We are finally hooked up and running, but it has been a long painful process and if we didn't push on our end I am not sure we would even get on line. Internal communications seem to be non-existent, people either can't give an answer or give wrong information. It took us over four months from when we started talking to finally going active. The panels were on the roof for over five weeks before they were hooked into the grid because our utility company had not been notified. The references that Sunrun gave us should have been a tip off - not one of them had yet been hooked up. I could go on and on, but just beware and be patient.

The audacity of this company, they wanted me to revise my review of them. Heck no I will not, they can't take a negative review yet no one returns calls, our system is not producing what we were told it would produce and I am struck with almost $2000 worth of electric bills as well as my frekking $161 a month to Sunrun for solar during the summer. They can take my review and put it where the sun done't shine. I WILL NOT CHANGE IT. We have had Sunrun for almost 2 years, we were told that the only fee to our electric company would be the connection charge. In 24 months I have had only 6 months were that was the case. My electric bills with APS are over 300 - 500 a month during 6 months of the year and over $100 in December when we don't have the AC on, on top of the $161 I pay to Sunrun, their customer service sucks they say its not their system to call APS and APS tell me to call Sunrun. there is no one home during the day during work hours and the AC is turned up to 85 so it doesn't run when no one is home. Their product is crap, their customer service is even worse an we feel we have been blatantly lied to. I am turning my account over to a local TV station because they got someone money on fraudulent practices.

I witnessed first hand the belligerent and abusive nature of the regional sales manager for the Orlando/Tampa area. This individual is in dire need of training in dealing with people. It is incomprehensible how this person is in the position he has when there is a complete lack of professional demeanor. Sunrun needs to address their management in this newly developed region with high retail visibility in how they interact with sales people. It appears to be a rush decision to put this person (with initials "B.S") into this position when clearly he does not have the skills needed. This is a great industry and a growing company, however, I feel sorry for anyone who has to work under this type of "manager". I will find another company to do business with as this was a big red flag for me.

I’m not one to write reviews but everyone who decides to go with this company be warned, sun run will put the panels on fast, I’ll give them that but customer service is terrible. Once you put the panels, you will fight all help from there, they wash there hands of you from there. I have a two story house and after they put solar up my roof was covered with pigeons, pooping all over the solar and than dropping feces on to the ground in the front and back yard. I called a fought with them multiple times because I lease the panels I do not own them. Sun run never put bird/animal guards around the panels. Ultimately cuting corners and told me to pay and extra 800 dollars to have a sister company of theres to come in to put up the bird screens, Solar City does this at no cost when the home owners begins to have bird or animal problems, I’m looking into getting rid of this company because the bird droppings are known to give kids and the elderly health problems, if I can succeed with this I will go Solar City hands down. My father was going to get sun run on three company’s but now is looking somewhere else, Sun Run has been terrible with him as well. The homeowners ive talked to are all unhappy, the positive reviews I guarantee are people who work for Sun Run.

We had a sales representative come to our house for an initial meeting. We were interested into getting information about buying solar panels. The sales person said he thought that it was not a good idea and avoided getting us any info about that option. Instead, he went on on trying to get us sign a contract to lease their panels. My husband kept telling him that he wouldn't sign anything on that first meeting and asked to have copies about their offer sent to him. We did get the copies with my husband's signature and initials forged on a contract. At no point during our meeting did I or my husband sign anything! Also, the numbers given by the sales representative about the "savings" we would make were wrong. We spent time reviewing his calculations and discovered that he misled us by omitting to deduct from his calculations the non-avoidable $25 monthly cost that we'll always have to pay our electrical company in order to stay connected.

On the day I was supposed to meet with the agent I left her a voice mail before our scheduled meeting that I wanted to rechedule. She said she never got it and showed up anyway. We met and this is just the beginning. I did not realize until the panels had been installed how much she did not tell us or how some of the information was inaccurate. To go into full detail would take too much time. After reading some of the bad reviews I know I also should speak up about my bad experience. If I had read the reviews before I signed the agreement I would have never considered this company. We were misinformed about doing a credit inquiry, not fully explained about the payments, misinformed about getting solar skirts and now we are told we can get solar skirts for an additional fee and signing a home improvement agreement. We are very very displeased and feel we are trapped in the panels. Please read your agreement thoroughly before signing because more than likely it is an e-signature.

If I was to write this review a year ago, it would be 5 stars hands down. When we got our system installed we had great service and communication. The past few months, we have been having terrible bird issues on our panels. It is to the point where we can even hear the birds while in our house. I contacted Sunrun regarding the bird issue and the customer service rep told us that since we live in AZ, we will get bird netting installed and the panels cleaned for free. We were so grateful he told us this as he said usually it can cost $800-$1800. He said we will receive an email from the contractor to setup a time for them to come out and the process will go faster since we don’t have to get a quote. One week later we still haven’t received an email so I called again speaking to a different customer service rep. She said that they do not do the bird services free and that it will cost us about $800-$1800. I asked about my previous conversation and she said it was noted that I agreed to all charges and understood it was not free. I was very confused at this point. She put me on hold so she can speak to her supervisor and I guess her supervisor confirmed the no. She said we will receive an email to setup the quote. Three weeks later, we still have never received this email. I called again and they stated again that we will receive an email. At this point, we are very disappointed in using Sunrun and regret using them and utilizing them for an investment. We can tell our panels are covered with bird poop, eggs fall on our sidewalk every week, and once again we can hear them in our house. We will be looking elsewhere to get the panels taken care of. Sunrun, take care of your customers! I never expected it to be free but when I was told that, we were very grateful then was lied too. Please train all of your employees on the same policies.

What a nightmare. First off I am experiencing the same issues as another customer review. Signing up with Sunrun has been the worst decision I have ever made. I have not had service for over a month now. I have a leak on my tile roof that they can't find and do not take responsibility for. Home is 10 years old and wasn't leaking until they installed the panels but they don't want to hear it. As far as my service not working, I didn't know until I received a call from a service tech 2 weeks later, he stated it needed an inverter and it would be up in 1.5 weeks. It has been over 2 weeks and no calls. I have reached out to them numerous times now and get the run around. Is it fair to have to pay for service you are not receiving? The entire purpose was to get rid of SCE. They also promised me a "supervisor" or the right person will call you back but nobody ever does. Since I am in a contract there is really nothing I can do and they know it. They also gave me the warranty they speak of. They say they will monitor your system and do any and all repairs for free. They do not mention it could take months and if they are monitoring they take their time about reaching out to you. Do your homework and get quotes from several reputable companies before you go solar and truly understand your contract. I too do not want to see anyone get stuck in the same situation I am in. I am currently going to report them to the better business bureau and am seeking an attorney to get out of my contract and have them remove that equipment that does not work.

I dont have enough space to list all issues I have had since signing up with Sunrun but I will say it has been the worst decision I have ever made as a homeowner. Since my system was installed (over 4 years now) it has not once produced the power promised. Even with my Sunrun system I am paying the electric company between $1300 and $2000 a year. Please dont be fooled by the "guarantee" they offer on your power production, it is a scam. What it does is pays you for what they dont produce however it does not come close to covering what you will pay your electric company. The purpose of solar is to keep you in lower tiers with your utility company. When solar under produces your tiers go up and you pay the higher rate. For example my Edison bill last year was a bit over $1300, Sunrun gave me about $300 back in underproduction and I get stuck paying the extra $1000 out of pocket to Edison. Sunrun has done nothing to fix the issue and the customer service is nonexistent. The folks who answer the calls are always very polite however they cant resolve your problems. They promise a "supervisor" or the right person will call you back but nobody ever does. Oddly every time I call all of the supervisors are "in a meeting" all at the same time. Since I am in a contract there is really nothing I can do and they know it. Next is their "warrant" they speak of. It sounds great that they will monitor your system and do any and all repairs for free. Here is the issue with that. About two years after my under producing system was installed my "inverter" went out during the summer months which means I was producing zero power. Sunrun let me know that they were out of stock and it would be months before they fixed it. I asked if that meant they were not able to do any new installs across the entire country because they had no inverters and of course they said they had inverters to do new installs but none to repair the systems of their "valued" customers. So I went many months of no solar at all but don't think for a second they will let you stop paying them even though they wont repair your system. Anyway my Edison bill was $2000 that year and what Sunrun refunded me didn't even come close to covering it. If nothing else please do your homework and get quotes from several reputable companies before you go solar and truly understand your contract. I made mistakes as well that are completely my own fault. I am paying Sunrun more money for less power than some of my friends/relatives I was able to steer away from Sunrun to other companies. The salesman gave me a good pitch and I signed up without shopping around. That is completely my fault but all I have asked from Sunrun is to simply produce the power I am paying for and they have not lived up to their end of the deal one time since I signed on. And again, your in a contract for a very long time. Once they have you on the hook they have zero motivation to help you. All I can do at this point is tell my story in reviews and hang out with the poor sales representatives at Costco and warn all of their potential victims about what they are really getting with Sunrun. I don't know if there is a way for potential customers to contact me direct from here but if there is feel free to message me. I will be glad to explain all of the issues I have and what I have learned. I really don't want to see anyone get stuck in the same situation I am in. Also as of the date of this review my system is completely shut down and not producing any power. I have no idea if/when they will repair it so I can at least get what little power it does produce.

I WOULD NEVER go with sun run or recommend them NEVER. They were very fast to come to my home and make sure the panels were installed. After the installation I contacted them to come out and go over a few thing "We have no one in your area that is able to do that" However they have someone in the area to spend time with my neighbor to set up for an install (we did a false set up to see if they indeed would come out)I then called a few years later as my roof was leaking and my understanding was they would maintain and follow them as long as we had them. NO, only for 5 years. They word things in such a round about way it all seems to your benefit. I had to call again only for them to tell me i was not under warranty any longer. I asked them when they were going to return my call to tell me this?? THEY HAVE POOR,NO LET ME REPHRASE THAT ,THEY HAVE NO CUSTOMER SERVICE AT ALL! NONE! DO NOT GO WITH THIS COMPANY. DO NOT! They do bill on time, but if you cancel the auto deduction your bill goes up monthly.Remember they are attached to your home therefore when you want to sell it the buyer has to agree to take over payments. This also was NEVER explained to us. If the buyer does not agree you are liable to pay or your home will not sell. again AWFUL COMPANY. DO NOT GO WITH THEM OR EVEN CALL!

I have 24 panels in san diego ,10 years old .my electric bill says I used 250 kwr and I sent 2 kwr to grid .my electric bill is $300 and sun run bill about $70 .. smtn doesn't seem right does it. Sun run did contact me and tell me my system is running fine. So I must assume only sending 2 kwr to the grid is normal which means a family of two used 100 times more power than 24 panels produced . Never run the a/c but I do have a pool pump .I assume if I didn't have $25K worth of solar on the roof I would not have generated those 2kwr and I would have been billed for 252 KWR instead of 250 KWR .....and my $300 bill would have been what ? $320? ...perplexing .

Big thanks to Greg H., ZImv, Chris, Javointe, Allen, and MarSean the were able to installed my solar panels in less than 7 hours and we’re here on time.

Poor customer service once the system is up and running. I called customer service when I noticed that I was still pulling power from the grid even when I had plenty of battery. They said someone would contact me and come out and check it out. Not almost 2 weeks and no call. Still buying power from Hawaii Electric needlessly and paying for lease.

More pressure than content. Automated appointment system Seriously underrated my energy requirements. Sloppy calculation method.screwed up and no one knew there was a problem. Sent Text Messages late at night that woke me up.

The only trouble I am having with Sunrun is I am now paying more for my electricity now that before solar power. Talk to they sale person when I bought this system and he said they would put own 105% of my power used. Think they must have put on about 75 to 85%. Tried to find a way to e-mail them and only found a headache. The panels work good just don't put out like I was told they would do.

I was looking forward to meet with Sunrun rep to learn my options about solar energy. I had an appointment set up 3 days before the schedule time. After 45 minutes of waiting I called the number of the rep that was suppose to meet with me. He stated he was not coming because he was too far away from my residence. Not once I was called or email to reschedule. He stated that the customer service rep that called me to set up the appointment has no idea how far potential customers are from him and he can't accommodate a visit. He can only do a quote online or maybe he can accommodate an appointment on a Saturday. I have to say very disappointed with this company customer service. If is this bad at the beginning it will only be worse as a established customer.

TERRIBLE COMPANY We starting a project of getting solar installed with Sunrun in our new home shortly after we moved in in October 2016. Through our time working on this project, we have run against a lot of confusion, errors and overall frustrations. There are many solar companies that we have talked to but we decided to move forward with your company due to your connection with Costco. We have always been impressed with Costco and figured a company working with Costco should have a similar customer focus and professionalism. I would like to go through a few of our many frustrations that we have experienced in working with Sunrun. We started the project in November and didn't get everything installed until Sept 22. They had initially told us that the panels would be installed by April-May of 2017. The communication between our projects leads and the owners of the home was very poor. When we set up our project we set it up originally off of a partial electric bill. Once we realized this we asked to increase the size and quantity of the panels on our project to get closer to our actual energy usage. The employee who was at the house then set it up as two different projects on the same property. One project being the original plan (as the original project was already moving through the process). The second project being the additional panels required for the second plan. At some point, they realized they could not do it as two separate projects so they canceled the separate projects causing us to get an automatic email notification that our project was canceled. In order for us to find out what happened, we had to call them. The canceling of the projects caused an issue with the financing process which we as the customer had to resolve through a series of phone calls and a series of additional paperwork. We were told originally that the roof repair work would be covered in the installation. A while into the project we were informed via email that we would have to pay an additional amount to cover the overage. I called to find out more and was assured a number of times that it was covered. Additional emails came stating we needed to pay, leading to an additional phone call where they stated that we indeed needed to pay extra and that the extra could not be financed. When they came to change out the electric panel we were not informed that our power would be turned off for the whole day until the contractors arrived that day. The communication was buried in a few PDF files attached to an email. No one asked if we wanted to keep the old panel leading to the contractors to throw it away without our permission. After installation, the contractors left us with very limited information about the system and how it worked etc. Causing us to have to follow up with the company to get the manual and other instructions for our new $50,000 appliance. Meanwhile, there were several different people that would contact us for various things and there was no continuity of contacts. Further, there are 4 owners of this property and we asked them numerous times to copy all of us on all email communications which did not happen. After the installation of the system was complete our pump on the pond was not working. We thought it was an issue with the pump so we called someone out to repair it. Come to find out it was not a problem with the pump, the problem was that the panel was not appropriately hooked up to the pump. The screw in the panel box was not connected to the wire. This was causing a spike in electricity usage and causing the pump to not work. In order to determine this, we had to call out a pump guy and an electrician to tell us that Sunrun screwed up the connection. The electrician was able to fix this issue but this cost us extra time and money. Now this month we got our electric bill showing our connection to the solar. At first, it looked promising, until we got a second bill in the mail. I called up SDGE and found out that Sunrun had only hooked the solar up to our water pump electric meter and not to the house. So now not only am I still paying for my HIGH electricity bill on the main property but now I am paying for my solar panels that were supposed to help lower the cost of my electricity. Apparently, the wrong application was filed. A dual application needs to be submitted to connect the solar to both the house and the water pump meters. We did inform a few of the people that we worked with over the last year that there were 2 different electricity meters on the property. All in all, these are some of the biggest issues we have had through this process. There are other issues that were minor but still should not have happened. I have to say that in the end we have not been impressed with Sunrun and would not recommend them to anyone else. We are very disappointed how this entire project was handled. In my opinion, this experience was not worthy of its connection with Costco. They have also sent us to collections for a bill they never sent us and a bill that customer service has no record of. DO NOT USE THEM.

Challenging expierence. They sell you good that you will only have the panel bill plus the connection for the utility company. Well in my case I am out about $376 dollars because their installation crew didn’t hook up all the panels. Despite the fact that I notified my rep twice that I wasn’t generating as much as I should I almost was left holding the bag. Three months later they received a generated message that my system was underperforming and sent a tech out who found that a whole section wasn’t plugged in. A whole section that I was paying for, in addition to utilities because it wasn’t working. The first level customer service is lacking. When my issue was pushed up the ladder, Sunrun reimbursed me the amount I was out.

My husband signed an agreement while sick and having chemo therapy. Unfortunately he initialled every section locking us into a 20yr lease. monthly cost cost, true up cost and cost from southern cal edison. saddly my husband passed away and i had no idea abut sunrun and what crooks they are. there are only two option stay in the lease for 20 years or purchase and they have thousand of dollars of hidden fees that are only internal to they and cant share how they calculate the current appraisal and he tax.. their customer "specialist" didnt care about anything except what you have to pay no exceptions. The pay out after 7 years plus 3000 intial fee totaled to 22,620 , it took months before i could get a payout which the contract stated 14k,, but they add apraisal fees taxes. I also asked about cancel and i was told no that wasnt an option. I asked how were the pannels appraised and i was told its an internal process they dont share, sunrun has the worst customer service and i would never recommend them.

I was all for going solar back in 2017 when I started the process with Sunrun rep Michael in October. Signed on to get panels told by December would be up and running. In April they started installation with appointments for installation schedule and cancelled, rescheduled and nothing three times. Was called by top management who promised it would be done and told me that he personally was sending me a $500 gift card for all the trouble with installation still waiting for it. Installation occurred did not pass inspection. Repairs done inspection completed ok to go. One month late not solar. No calls and no MIchael he stopped answering text and did not show up for appointment. I would give less stars if I could. Was thinking of recommending them to other put I don't want to give others the same trouble I am having. Norberto Hernandez

I’m in the process of trying to get solar and it has been a nightmare we started in March and was told we would be up and running by June 1st. We have gone through the inspection process and was sent to final design and the sales representative came out with the results and said that we need to pay and additional $3000 to get the equipment installed and Sunrun would only pay $6000. They were going to install 38 panels onto 3 planes of the home. I was promised when we started the process that we would not be asked for any additional fees to put the panels on the roof that Sunrun will absorb the cost. So when I was told I had to pay an additional $3000 I was floored and the sales representative then told me that we had quite a bit of damage to the roof we then asked do you have any pictures to show the damage and he said no but will get them and send them to me. I also said I will not pay that to get them installed so he said I will go back to my boss and get it taken care of that he was the best sales rep out there and he will get back to me in 2 days and that’s all he needs and not to worry. This was April 30. He then did not get back to us so after 2 weeks we text him and he said his boss is out of town and will get back to us the next day. Well another week goes by and I call him now and it says he went on vacation for 2 weeks and will return May 27. So still no call when he returns I then call June first a little annoyed at this time and he said sorry he just dropped the ball and will work on it so he calls back a few days later and said there was nothing he can do but he has an idea to change from a 220 watt to 330 watt system and use only 2 planes on the roof and that should drop the $3000 we owe and it will produce a little less. And it will be $1040 now. I’m at a loss and don’t know what to do and after reading all the comments here I don’t think moving forward is a good idea.

Why can not sun run fix my system that I have with battery no one knows what they are doing when they come to my house to fix system. We installed in April 2018 2 weeks later it broke down we did not receive phone call and the repair team shows up telling me they are here to fix problem. It broke again on June 5th and was told 9 times some one would call me and show up no one did. On June 6th tech showed up with out calling and tried to fix system he did not the battery got so hot you could not touch box, I had to shut system down again. My question is can some one call me and tell the truth and send out tech that knows what they are doing, we did not have sun run put their property on our house for looks I was hoping it would work which it has not as of date. Signed very angry

Sunrun is the worst Solar Company!!! I really wish I had done more research on solar and on this company prior to putting them on my house. I was told one thing during the phase of them trying to get me to sign with solar but once I receive the panels everything changed. I did not save any money whatsoever I actually ended up having three bills one from PG&E for gas one from Sunrun and an additional one from PG&E for having solar at the end of each billing cycle year you get what's called a true-up bill, my true up bill for the past two years has been over $500. So I was paying 84 to Sunrun about 85 to PG&E and then the big Bill at the end of every cycle year. Before I decided to get the panel's I was paying about $150 a month for PG&E. My neighbor also had panels and she told me she was paying $2,000 for her true up bill every year. I was told I would get a $500 sign on money for agreeing to get the panel's I got a check for $250 and that's only because I called them about 5 months later and they said sorry we never said 500 whoever told you that was wrong and they sent me to 50. Then they also told me that if I sold the house I would no longer be responsible for the solar panels that too was a lie because now they're telling me that if the people that purchase the home does not want the solar panels I'm still responsible for them even though they had originally told me that if I sell it I'm out of the contract. Every time I call them for any issue they are no help they put a box in my house to track my solar it hasn't track the solar and at least 5 months I called them to let them know and they said they would be sending someone out to fix it this was probably 3 to 4 months ago and I haven't seen anyone. I regret the day that I decided to get panels through Sunrun I'm sure there are better companies out there but I would never choose solar again because for me all the experiences were bad and I actually ended up paying way more money. I do not recommend solar panels and I definitely do not recommend Sunrun if you're going to get solar panels if I could have given them zero Stars I would have

So if you look back a few months ago I gave sun run one star. My roof was leaking. I started the service call in Dec 2017. It is now going on 6 months. I have detail email trails of correspondences. My solar is still not up and running. I have no words for how dissatisfied and mishandled this incident has been handled. The absolute worst customer experience I have ever experienced. I have been a customer for 7 years!! I have a lease. I pay on time every time. I am holding up my end of the agreement. Sun run has for 6 months now NOT upheld theirs. I have been patient , understanding of rain, but as of today. I pay my lease agreement and my doubles PGE BILL. NO ONE AT SUNRUN SEEMS TO CARE. MY NEXT STEP IS LEGAL FOR BREECH OF CONTRACT BY SUNRUN. SO very disappointed. I believe in solar. I don’t believe in this company’s integrity any longer.

THINK TWICE BEFORE CHOSING THE COMPANY! Have had a horrible experience! System was installed at the end of the summer 2017. I have received a voicemail stating the company is at fault for my system not working for 5 months. Trying to get someone on the phone who knows what there doing it like winning the lottery. The sales man, Mattew has not helped much. Finally got ahold of a manger, Jacqueline who seemed concerned the one time we spoke on phone. I first contacted her in February 2018, we are now in May and she has returned one email after I provided her with the voicemail I received. For 5 months I have paid a full con ed bill and had to pay for a service from sunrun that was not provided. Do your selve a favor and PLEASE THINK TWICE BEFORE CHOSING THIS COMPANY !!!!!!! UPDATE!! June 7th 2018, Spoke with a customer care specialist The final result is, one manager stated they did not turn my system on for the first 5/6 months, and someone else said that it was not connected properly. I paid monthly for a system that was never activated due to poor installation. All of the guarantees were of a 95% production. The issue of never receiving kilowatts from our solar panel was due to human error on Sunruns end and didn't receive any production. After comparing my utility bills to the year prior, it was relatively the same in cost and kilowatt usage. To my understanding, Sunrun DOES NOT TAKE RESPONSIBILITY FOR THEIR ERRORS!! I only asked for reimbursement of the balance paid for while the system wasn't working, and was told that "it's not going to happen". Furthermore, that there was no manager I can speak to on this matter; the escalation ends here! I have been going back and forth with the sales person, sales manager, and every one else at their 800 number since November of 2017, we are now in June 2018. THINK TWICE BEFORE PICKING YOUR SOLAR COMPANY AND TAKE INTO ACCOUNT ALL THE REVIEWS! Good luck!

Beware of Sunrun! When we had our solar panels installed, the salesman told us we would have to pay $500.00 to have them removed and put back on if we ever needed a new roof. When we called, they informed us it would be $500.00 to take them off and $3,900. to be put back on! We contacted our salesperson, who then sent them a letter verifying that he didn't say that. They claim to never have received his email. We have been in contact with them, with no response or resolution to this problem. I see that many other people are experiencing the same issue. The response from the company is that they will tell their leadership teams and make them aware of this-never solving the problem! I would not recommend this company! They are not honest or responsive to our emails and calls. After 3 weeks with no response from them, I think we will cancel our lease. Just not worth the frustration and aggravation!

Total mixed bag; Initial sales guy Mark - Awesome. Hole left in the roof by the installers causing water damage this winter - not good. Sun Run fixed it - great. Payment to contractors taking way to long. They sent the check to the wrong address and in spite of 4 calls from me, it's now been 6 weeks and still no payment to contractors for repairs. Just spoke again with the customer "couldn't care less" department. They said they would expedite payment for repairs... we'll see...

I had to have my panels removed because of a roof leak in November. Now we are into the month of May and they have not been reinstalled. I spoke to many of your reps and the story is the same that we are looking into it and should have an answer by next week. Well, weeks have flown by and still no reinstalation. I have been pushed from Sun Run to Trinity with no luck. My final statement to them was take them away it is not worth the aggravation. These people are still putting up panels for new customers but the older just sit and wait. This is one of the worst company that I have ever dealt with.

5/2/18 I can’t say anything positive about Sunrun. We were excited to get solar. However, my solar has become a nightmare. I have a cracked panel, broken converters, and $1,000 electric bill. (Please see enclosed pictures). I was blindsided by the sales pitch. No one informed that birds love living under the panels, and I should order panels with the lip or insist on critter guard. Instead I was talked into getting commercial grade panels, with no lip, no critter guard. So I did. Fast forward to the present, my housing track has really high rooflines, and the birds have made my solar their home. Sunrun told me on a recorded conversation that the birds where causing a problem with my solar production, and they would have the bird debris such as droppings, and eggs cleaned by a professional company, critter guard installed, and my cracked panel and converters repaired, with no added cost to me. Well, I guess 1 out of 3 isn’t bad for a big company like Sunrun. They did send a cleaning company. It’s been a month and the work has not been complete. Every time I contact the company (which has been everyday) I get the run around. Management is a meeting, My request has been sent, etc. I am so disappointed with Sunrun. What happened to the 25 year warranty ?! I could never in good conscious recommend this company. Buyer Beware.

A sales guy on behalf of Sun Run showed up at my door in 2012. I fell for his lies. Lie #1 - my electric bill would go up and Sun Run would lock me at a low rate ( the opposite occurred, my electric went down and Sun Run price went up). Lie # 2 . I would save a $50 or more a money (I save $113 for the entire year). Lie # 3 I was told I would get Black solar panel ( I was installed blue). ***Now the next problem. Back when I signed my solar contract, I was never given ask to get "critter guard" when I leased my panels. As a result this, a squirrel not only chewed my solar panels but it chewed a huge HOLE in my roof. It built the hole because it had the shelter of the solar panels. The squirrel lived only on my roof, under the panels. It chewed my panels and no one from SUNRUN every called to tell me my panels were not effectively working. On February 2, 2018, water leaked into my nine year old daughter’s room from a storm. I was confused since she had an attic above her room, so I was confused where the water could be coming from. That is when I discovered I had a hole in my roof. Well, I had water damage , black MOLD, bees, and thousands of dollars of repairs, Sunrun would not cover. I never heard of a squirrel chewing a hole in a roof without panels, have you? Although multiple representatives on the phone thought Sun Run should be responsible, the ONES in charge said no. I had to cover the bill of all the damage. Sun Run took off my solar panels, “free of charge” so I could fix my roof. Well it has been a month, and still no panels back on...why because they do not make BLUE panels anymore. Back in 2012, I was promised black panels, Sunrun gave me blue. I complained in 2012. Sunrun did NOTHING. Now nobody makes blue panels in 2018 and Sunrun is now going to give me a few black panels, so I have a black and blue panels on my roof on the front of my house. I am told, "I have a contract", so it does not matter what my roof looks like. So now, I have this contract for 20 YEARS with a black and blue roof and I am spending more money than I am saving. Nobody from Sun Run has contacted me about putting on my panels, but they have no problem charging me $90 a month, To this day, I still have not have my panels on my roof and I get charged a monthly fee of $90. I saved $113 for the YEAR and paid out of pocket THOUSANDS of dollars. I have had to call multiple times and I have spent hours of the phone or sending emails trying to get this resolved. I do NOT recommend this company. I am EXTREMELY disappointed. I want to cancel my service and have the solar panels removed because I have been deceived, but I am told I am locked in for 20 YEARS.

We had trouble getting representatives to call us in a timely matter and give us technical information. When we did get a quote to purchase solar panels from a distant Colorado office, they showed the panels design on the north side of our roof and not the best quality panels with higher quotes than other local Arizona companies. Also, contractors are sub contracted, so you don't know who will do the project

My system was installed Oct 2016. It worked good till August 2017 when there was some type of failure. First learned of this when I received a $ 900.00 bill from Edison Dec 2017. I called and repair man was out in Jan., Feb., Mar., April, and it still is not working correctly. I have accumulated a new bill of $ 500.00 so far with Edison plus making payments to Sun run. Last repair man said they need to check something they have already checked.. So far eight months with a broke system. No one seems to know what they are doing and put repairs off after they try and blame something else. I see them once a month for my monthly attempt. Tom

This company has the worst customer service skills zI have ever encountered. Poor service from top to bottom. When I originllay leased my solar system from them I was informed via verbal from sales rep that the cost to remove and replace panels (30) in case later on down the road I needed to re-roof was told that the cost for such a project would be $1000 - $ $1500 max, well I now need to re-roof and now the cost is $500.00 for remove and $100.00 per panel for re-install bringing total cost to $3500.00. Explained to them that I was quoted no more than $1500.00 and their response was did you get it in writing which I didn't my fault for being trusting. Anyways contacted original sales rep and he made everything right sticking to quoted price but has to be preformed by a third party. Do not trust this company, get everything in writing.

I bought this house 3 years ago that has Sunrun Solar on my house I was pleased with the amount of energy it was producing and my bill didn't understand it at all but I'm still pleased with it but recently I had a few storms up here it was really windy one day and rain and my roof got tore up really bad I needed to solar be taken off so I can repair my roof and I found out they were unable to help me but they want to charge me $500 for someone to come out here take them off and then $100 per panel to me that's not good customer service after your Leasing there's solar and I also found out from the roofer that my roof that I bought the house from is over 20 years old and he should have been put on there in the first place should have had a new roof put on it before the solar was put on but now I got to find some how to get the solar off without pain and arm and leg for a repair job it's going to cost less than what they want to charge me to take the solar off to me that's unfair that's not great customer service just want to tell everybody else out there watch out if you have any damage to your roof they're going to be charging you an arm and leg

Got my panels from Sunrun via Trinity Solar. The guys from Trinity were courteous, friendly, knowledgeable and explained everything in detail and answered all my questions.

I submitted an online inquiry to receive information regarding Sunrun solar panel leases because a neighbor a few doors down was in the process of getting solar panels installed. Within 5 minutes of submission, a Sunrun rep calls me and we begin to go through the process to see if my home qualifies. After learning we qualify, I informed the rep that I wanted a ground mount installation. He proceeded to to tell me ground mount would cost more due to the additional trenching required. He then informed me that Sunrun does not do ground mount installation in my area which surprised me being as though the home 2 doors down was having a ground mount system installed that very same day. I explained to him that I drove by my neighbors home and they clearly have a ground mount system. The rep then told me that could not be possible and the telephone conversation soon became adversarial in which I recommended that he contact directly and confirm with actual sales rep who signed up my neighbors. I was supposed to receive a call back the following day but never did. I would of rather the telephone rep do proper research before insinuating what I saw was incorrect.

Our experience was great, they were such professional installers and made sure to follow up to ensure everything was working great. Thank you so much Sun Run!

One-star rating because this site will not take/accept zero-star for ratings. My experience with Sunrun has been really upsetting and bad, to say the least. I only had my panels for 5 months now and it's beginning to show system signs of failure and causing power production issues. My solar panels were not producing power for 2 weeks and it took a phone call from me for Sunrun to know and acknowledge the failure. The inverter and the meter were down with no activity lights. I thought Sunrun monitors the systems but, why would they wait for a customer to call before they make arrangements for a technical health-check or break-fix visit. On my first call, I was promised that I will get a call in 3 days from a technician to schedule the visit. No one called. I had to call customer support again to escalate and got lucky with a customer support who guided me through the initial troubleshooting. After flipping through the switches including the breaker switch - which I found to be halfway flipped - it made the meter and inverter lit up and showed signs of life. I thought all along that my problems were fixed at that point but when I checked a week later, it actually just worked for a few hours and failed again. The solar panels have not been producing power for 3 weeks now and the earliest Sunrun can send a technician to check the system is 2 weeks away. What a pain. I'm looking for options now to get out of this Sunrun headache. I don't really mind for Sunrun to take these failed products off my property - and should be at no cost to me since they failed their commitment - and I will go find another provider that truly cares about customers.

Stay away from SUN RUN it is the worst company, now in my 2nd year with them and instead saving my electric bill is $80 - $100 more from September to May. My home is a ranch and surrounded with trees which are twice the size of the house. I have spoken to several customer service representative each of them told me " you should never gotten solar" well that's just words and no action. Now my attorney is handling this problem and I will go all the way until they remove those panels and give me a new roof. In the mean time I see that Sun Run has stands in retail stores like Home Depot. I am now retired and all my free time will be devoted to find and travel to those stands to warn consumers. God Bless me. Silvia Oz

First of all. The installation guys were awesome! They were professional, on time and talked me through everything. I'm extremely disappointed in the salesman! He sold me a lie, a stupid pipe dream. I'm a disabled veteran. Married but I live on a fixed income. I pay no taxes. I made that very clear while I was applying for my system. I had concerns about getting the tax break. Which I was then in turn going to give them to pay down the balance of my system. That would in turn lower my monthly payment to an affordable amount. Around 200 $ dollars. To my absolute surprise. I didn't get the big tax break. The reason behind that being. My income is not taxable. Therefore my big tax break didn't come. Sun Run was absolutely NO help at all. I tried for months to get some help. My payment was going to balloon to over 325$ dollars a month. I pleaded with them to work out a deal. I pleaded with them. Explained that I could lose my house. There answer to my calls were to call the loan company. Once Sun Run had their money. They didn't care that the representative sold me on a lie. The loan company told me that any deal I had with SunRun was not there reasonably. Which was true. But my loan company fought on my behalf, to no avail. My calls were being ignored by my local Sun Run team. So I called the corporate office. I was transferred from one manager to another. I eventually was put in touch edith an escalation team. They called me back 2 days later. I was told once again that Sun Run is not responsible and they couldn't help. I was told that Sun Run hands were tied. As a result. I had to take out a second mortgage to pay Sun Run off. Because of Sun Run my bills are 200 $ dollars more a month. I'm not giving a ZERO rating because my system is working properly and the installers were awesome. I'm still waiting for Sun Run to make things right. I'm out 18000 $ dollars. I have to pay 200 $ more a month in bills. Where is the justice for the little guy. I'm extremely disappointed with Sun Run. I will continue to speak out against Sun Run and this injustice. I bought this system through COSTCO. They were no help at all. Please don't fall into the same trap I did. If you are disabled. Receive military disability and social society disability. Do not think you will be recieving any tax relief at all. You will get screwed just like I did!!! My name is Steve. I live in Prescott Valley Arizona. Please don't make the same mistake I did! The result could be that you almost lose your house like I did!!!

I'm not a fan of this company at all or it's sales team. They come to your door late at night and are continuously persistent even when you have told them multiple times you are not interested. The last time they came to my house, I at first told them I wasn't interested, they asked why. And I told them because in a year we were planning on selling our house. Then they got my attention by telling me it adds value to the home, and they guaranteed selling my home wouldn't be a problem. Well all that was a big fat lie. Not only do our leased solar panels not add value to our home, it actually decreased it. No one wants to purchase a house with leased solar panels, and the whole guaranteeing that a buyer would purchase my home is false. Not to mention the yearly increase of 2.9% to my monthly bill, and the fact that if I wanted the 2.9% to stop I would have to almost pay about 8000, and the buyout would be a little over 31000, but I wouldn't even own them at that point and they still would add 0 value to my home. If I wanted to own them I would have to pay a little over 61000! Other than that there is no way out of their lease agreement, not to mention my monthly bill as of right now is $155, when summer comes I will be saving absolutely nothing because when I first signed up they promised I would only have to pay the electric company 15.00, and that was also a lie because I have paid them anything between 30 to 50 dollars. Please do not sign any agreement with this company or listen to their pushy sales team, they do not care about you they only care about what's going into their wallet. Getting these solar panels was the worst decision I have ever made. We need to move and I don't know how that is going to happen because we can't sell our house. They are crooks!

After installing our solar panels I noticed a penalty fee for not utilizing enough electricity. I contacted Sunrun who said they had no idea why this would be the case. They were of no help whatsoever. I wrote to the local reps, congress etc., including Governor Brown's office and got nowhere. Then, at the end of the year last year, we were hit with a bill in excess of $600. I called SCE and was given some story that really didn't make sense, but now, I pay the amount that shows a cumulative fee on the bill. I decided to look at my bills prior to installing our panels. I realized that we are paying MORE for our electricity NOW than we were prior to installing our panels!!!! In 2015 the price per Tier 1 kWh was $.15 vs. $.17 in 2018. Tier 2 $.19 2015 vs. $.25 2018 , $.26 in 2015 (they don't have this in 2018) Tier 4 in 2015 $.31 and High usage charge 2018 $.34. On the side of each bill they have a "cumulative energy charge Year-to-Date" which if you don't pay, you will be hit with a lump sum at the end of the year. Our bill in 2015 for our Jan -Feb bill for 607 kWh was $120.51. Our bill for the same period this year for 404 kWh was $125.69. Does something seem wrong with this picture? We have solar panels now. We did not then. Our bill reflects $1.08, with a charm of $125.69 ( I paid the cumulative charge the previous month, so this is the charge for THIS MONTH ONLY). I am going to research which representative in California I need to meet with, as after paying over $20,000 to purchase solar panels, this just is not right.

November 14, 2017 I was so disappointed with our solar panel installed in our house by SUNRUN solar We have it installed a year ago. EDISON sent me a bill of $1,900.00 for the entire year of having solar. I called Edison why they sent me that amount. There are only four persons living in the house. Before we switched to solar energy my monthly average is $225.00. SUNRUN billed me $265.00 monthly. But now I have to pay EDISON another $160.00 monthly usage and EDISON told me that my solar is not producing as promised by SUNRUN. We thought that we are saving on utility cost by switching to solar energy but it is a big scam. I emailed twice the customer care and services for help I did attached the statement from EDISON on how much KWH that we used and the response is, that it is not the statement they were looking for to analize the KWH usage. . I would love to get those panels out of my roof. Beware of switching to solar energy You will be paying double.