Sunrun: Read 3,556 User Reviews From Real Homeowners

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Verified Customer

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Anonymous

We've had no problems, everybody's been very very pleasant very nice and helpful. We're pleased.

3 years ago

Reply from Sunrun

Thank you for helping us to create a planet run by the sun!

May. 26th, 2022

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Verified Customer

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Theodore

The installation process was perfect and I would recommend this company to a friend.

3 years ago

Reply from Sunrun

Thank you for helping us to create a planet run by the sun! We really appreciate your feedback.

May. 25th, 2022

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Thomas

It seems like it works well and it was installed quickly. I like the cost and ease. It was prompt on the installation.

3 years ago

Reply from Sunrun

Your review brightened our day, Thomas! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

May. 25th, 2022

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SM Hillside, IL

no problems since beginning the process. Any questions I had were quickly answered.

5 years ago

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Al Lachman! Fremont, CA

Best practices. Totally projo people from sales start to finish Under promised and over delivered.

5 years ago

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Denise Quinlan Yucca Valley, CA

The person who presented it was very knowledgeable. Our bill is much lower than it was at all.

5 years ago

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Bruce Malloy

Its been a year now and Im still amazied at how well it works and how much money Im saving

5 years ago

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Kelly

Has not saved money. Our power bill is still about the same it's always been plus we have to add the fee monthly for Sunrun.

5 years ago

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Edwin Makawao, HI

It got installed rather quickly but the follow up maintenance hasn't happened. We haven't had maintenance in the last two or three years.

5 years ago

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Happy solar panel customer

To date no problem with the product. Installation was performed in a neat and quick manner.

5 years ago

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Anonymous Kailua-Kona, HI

GREAT PEOPLE AND PRODUCT, QUICK AND PLEASANT , MADE ME FEEL LIKE I AM IMPORTANT

5 years ago

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Dennis Tucson, AZ

The customer service answered every question that I had. I haven't had any problems with it.'

5 years ago

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Judith Portland, OR

So far everything has been working well, and when I have called with questions or requests, they responded promptly.

6 years ago

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Narendra Phoenix, AZ

They always follow up after the installation and see how we are doing and if we have any questions.

6 years ago

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Phoenix Revived Novato, CA

There support takes a long time to respond and the repair they promised has still not been delivered

6 years ago

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Randy Hallows Cave Creek, AZ

Because they are a very well run company. There crews are efficient and conscious of their work.

6 years ago

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Bewill Los Angeles, CA

Poor Customer Service, no follow-up with utilities company to get system turn on. I worked with utilities company to get ok.

6 years ago

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Matthew Singer Cotati, CA

Sunrun does not tell the truth about their product or service. They do not support their customers and I have to take them to court in order to resolve the conflicts that I have.

6 years ago

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Anonymous Citrus Heights, CA

They told me when they were going to be there and they were there and took care of it.

6 years ago

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Fred

They did exactly what they said they would do. Installation was timely and precise.

6 years ago

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T. Savage Loomis, CA

submited wrong plan to city to get stamped/approved; two years later i still can't get them to property set up my inverter which should have been done during installation.

6 years ago

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Joel

The only problems I have had involved confusion with the electric utility (Eversource)

6 years ago

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Very Unhappy Customer!!!!!!!

I had a problem arise with my system and it is taking 2 weeks before I can get anyone to even come out and look at problem I am very, very unhappy with c/s. My sales rep was great...

6 years ago

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Amado Laguna Hills, CA

I think it's great. Haven't had any issues. I would like for them to consider letting you buy a battery as a separate stand alone.

6 years ago

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Anna Phoenix, AZ

Quick and they cleaned up after themselves. I love that my electricity bill is very low.

6 years ago

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Edgar

Everybody was very nice and helpful and answered all my questions so I'm pretty happy.

6 years ago

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David San Jose, CA

Installation was very smooth running. It was convenient at the time of purchase.

6 years ago

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Joe Orange, CA

They have been great and have kept my system up and running, without me having to do anything.

6 years ago

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JAN BUCKMAN Orangevale, CA

I have saved money. They have delivered on their promises The have proven trustworthey.

6 years ago

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Lynn

Complete explanation of the process, along the way. They gave everything they had processed.

6 years ago

Reply from Sunrun

We love to hear that you were provided with everything you needed to have a great experience. Thank you for choosing to go solar with Sunrun. Welcome to the Sunrun family.

May. 4th, 2019

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Verified Customer

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Linton Hempstead, NY

I have called customer service and they have answered but I have also called them and got no answer.

6 years ago

Reply from Sunrun

Hello Linton, we want to make sure that your issues are being addressed every time you contact care. You have allowed us to install the panels, and we have welcomed you into our Sunrun family. If you have any questions please feel private message us your contact information. Thank you for helping us create a planet run by the sun.

Apr. 23rd, 2019

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Verified Customer

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AMT Fremont, CA

Customer service is excellent. Their panels are very effective in reducing cost of energy.

6 years ago

Reply from Sunrun

We love to hear that you are happy and are receiving savings. Let's power forward and create a planet run by the sun!

Apr. 18th, 2019

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San clemente San Clemente, CA

Overall, great job. Miscalculation on number and size of panels. The solar battery electrical circuit has had issues

6 years ago

Reply from Sunrun

Hello San. Keep in mind that the size of your utility bill is based on your usage. If your bill is higher than last year, you may be using more power than last year. Since your Sunrun rate is lower than that of your utility, that means you'd be paying even more for your current usage without solar. In other words, you're still saving.

Apr. 18th, 2019

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Verified Customer

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Albert and Diane

The service was excellent. We also appreciated that they were not high pressure sales.

6 years ago

Reply from Sunrun

Hello Albert and Diane. We love love love to hear about this great experience you had with Sunrun. We are honored to have you be a part of the Sunrun family, let's create a planet run by the sun.

Mar. 27th, 2019

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Verified Customer

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Gary Haynie

The installation was completed as they indicated and system operates as advertised

6 years ago

Reply from Sunrun

We aim to make going solar as easy as possible. Congrats on going solar with Sunrun, and thank you for helping us create a planet run by the sun

Apr. 15th, 2019

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Verified Customer

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Mark Madera, CA

The service was great, I always knew what was going on. My service rep was great, kudos to him.

6 years ago

Reply from Sunrun

Communication is key and helps our customers understand what is going on during the process of going solar. We are happy to see you were content with the over service and your representative. Let's create a planet run by the sun.

Apr. 15th, 2019

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Verified Customer

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kml

Sunrun has been reliable through their operation including installation and customer services.

6 years ago

Reply from Sunrun

Thank you for your kind words kml. We love to see that you are happy. We will always be a phone call away if you need anything. Thank you for helping us create a planet run by the sun.

Apr. 15th, 2019

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Verified Customer

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Barbara Escondido, CA

The equipment is collecting a lot of sun and we have a very low electric bill. It all went very smoothly.

6 years ago

Reply from Sunrun

Barbara, we love to hear that you are saving money with your solar system! Let's create a planet run by the sun.

Mar. 19th, 2019

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Verified Customer

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Joseph Probst Oak Lawn, IL

No problem swith service or product but timiming needs to be better on when job to be finished

6 years ago

Reply from Sunrun

Woohoo, this is great news! We love to hear you had a seamless experience, let's power forward and create a planet run by the sun. Thank you, Joseph!

Mar. 11th, 2019

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Verified Customer

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Girloy customer

The whole process was excellent, installation was on time and were very professional.

6 years ago

Reply from Sunrun

Love love love your review! Thank you Girloy C. Professionalism is a huge part of our work ethic as well as time management. Making sure you were installed quickly shows we are doing a great job. Thank you for helping us create a planet run by the sun let's power forward.

Feb. 20th, 2019

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Verified Customer

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4 Thousand Oaks, CA

The installation process was actually quite good. The panels on the roof work just fine. I'm very pleased.

6 years ago

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4 Oceanside, CA

I haven't had a ton of experience with the customer service but one of the set up processes wasn't super smooth.

6 years ago

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1

What they told us wasn't correct. We were trying to save energy from all the electric companies and basically we are paying a little more than what was told that they would cover.

6 years ago

Reply from Sunrun

Hello Jed. Keep in mind that the size of your utility bill is based on your usage. If your bill is higher than last year, you may be using more power than last year. Since your Sunrun rate is lower than that of your utility, that means you'd be paying even more for your current usage without solar. In other words, you're still saving.

Feb. 20th, 2019

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Verified Customer

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Susanto Fairfield, CA

It was convenient. Installation went well and quick. I have no problem with the equipment.

6 years ago

Reply from Sunrun

Love to hear that the equipement is running better than expected. Time is important which is why we do our best to meet our installation timelines. Thank you for leaving this wonderful review Susanto. Welcome to the Sunrun Family.

Feb. 20th, 2019

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Verified Customer

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John San Diego, CA

It looks pretty good but I have seen better. They are not very responsive to my needs. I would like them to invest a little bit more in keeping their customers happy after set up.

6 years ago

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James Henderson, NV

They were very efficient with installation. I was really astounded by the reduction of my city electric bill.

6 years ago

Reply from Sunrun

Woohoo! Already seeing a difference in your utility bill, that is amazing. We also love that you are helping us create a better environment by helping us create a planet run by the sun. Let's power forward.

Feb. 20th, 2019

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J Barfield Kapolei, HI

They have very professional people who go far and beyond of scope of their job to help me.

6 years ago

Reply from Sunrun

Professionalism goes a long way with our customers! Thank you J. Barfield, this is what makes us the number one solar provider. We love hearing that you were taken care of in a Professional manner during the whole experience! Let's create a planet run by the sun.

Feb. 20th, 2019

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Verified Customer

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Susan LAUGHLIN Benicia, CA

Everyone I had anything to do with at SunRun was efficient and professional. No glitches!

6 years ago

Reply from Sunrun

Wow Susan L.! This is what we work for! To hear this kind of feedback from our customers that go solar. We are ecstatic to hear that everyone was efficient and professional. Now let's power forward!

Feb. 20th, 2019

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Anonymous Peoria, AZ

Now that our system has been in operation for over a year, i notice that its layout is not optimal, considering its surroundings.

6 years ago

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Markcher1 Bakersfield, CA

My PGE bill shot up last 2 mos from 0! Called and found out I have a case number they are investigating and NO ONE called to let us know!

6 years ago

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