Sunrun Reviews

I came across the Sunrun rep at Costco, he put me in touch with the salesman Rocky. Next day Rocky was sitting on my dining table and he convinced me that I was getting the best deal on the solar leasing contract that I agreed to. He took my SSN, ran a credit check, and approved it. The next day I received a verbal authorization call from Sun-Run corporate office and that is where I learned that my monthly lease amount would have increased by 2.99% every year which was totally unacceptable to me. I then stopped the process. Today I called Experian to remove the hard enquiry from my credit file and they said that only Sunrun can do it. So I chatted with Allen from Sunrun and he advised to call the customer service department where I talked to Donald who was totally uncooperative and declined to help me in removing the inquiry and said that there was no way they would remove the enquiry. Due to this, my FICO score has gone down. The Experian representative that only Sunrun has the authority to remove the inquiry, and that they cannot do it.

So sad this has been a nightmare with Sunrun from the start with Sunrun, As it stands now I will not recommend this company. From the start the contracted my system out to be installed to Infinity I got nothing but untruths from the start. I couldn't never put in all that has happen to me. When the processed started my electric just keep going up but now mysteriously after the system was turned my electric bill went back to what it was. I was told my panels would be facing south they are not. I told the guys that was putting the panels I asked what way was the panels was going to fast they said west I said no don't put them in they put the in & said if they don't produce as promised they would pay to have them moved. The panels face trees so they knew from the start that the trees would be an issue I wish I would have called the police & had them removed from the property. I was told today they will not move them & the will pay to remove trees that will not help next I guess they will remove the home because that is blocking it also. So I'm paying Sunrun & the electric company. In the very beginning I wouldn't have a electric bill not so you to be hooked to the lines. I was not told that I would be paying electric co 40 to 50 dollars a month to electric co on top of the $40.00 plus to the electric co IF I ever had to pay the electric co it be very very little. I called my electric co & they told me my electric this month without solar would $73 or$78 I remember which one so what did pay $109 Sunrun & 40 or 50 to the electric co. So there is zero reason to have solar panels. Sunrun will not change the panels as I was told they would is they didn't produce as promised NO they will not. Please Stay clear of Sunrun. The sales person I told him I DONT want to sign NO contract till I read it & my brother read then we could explain to my Dad. He had me sign contract online which I didn't know you could sign a contract online. When this contract was signed I was very ill & lost my Mother a few month early I told him all of that & I told him I don't understand this stuff so my brother has to read the contract & make sure it was the same as his & he thought it was ok to sign. I would get lawyer but I cannot afford one but Sunrun needs to be shut down so they cannot do this to anyone else. To take advantage of sick people & someone that does not understand contracts & letting the company they hired & will not stand by what that company tells you is wrong I got one story from the sales person one store from Infinity & one from Sunrun so I'm caught in the middle worse off than before I got in this nightmare & they knew we live on a fixed income my Dad is 80 years old & in bad health as I am to. I told Sunrun I don't know how they could hold anyone to a contract when everything was based on lies. STAY CLEAR OF SUNRUN! PLEASE I'm sorry if this does not make a lot of sense but this is so upsetting to me & my Dad I thought the other day talking to them I was going to have stroke I was physical ill for days after. Every time I think about this I get so upset I cry so I cannot think straight

Solar is a scam. Signed contract in July wasn't installed and running until November. Tried to contact sales rep several times in the fall for progress updates with no response. sales rep was super friendly made me believe I would be making a huge savings! I thought I was too since my bills until January had been half what they were from last year.. than in January my bill was 5 times the usual amount so I thought there had to be some kind of error. Contacted both my conventional and solar electric companies and got no help From either. Was just told they weren't working as efficient because of the weather/time of year. So today I get a call from sunrun saying I owed them for the last three months (the amount of time I've had the panels for)to which I was in complete shock because my sales representative never informed me I had two separate bills to pay he told me that sunrun charged my electric company.. so my electric bill is now almost triple from what I paid in January last year (the rates didn't go up) and am now paying the same if not more for electric! I have yet to see any savings with going solar. Would not recommend to anyone. Looking to go back to conventional electric

Long story short. Installed Solar in November and it has not worked. After passing all inspections PNM came out and turned the system on. It failed immediately. Installer came out reset the system and it ran for a day and failed again. Called installer again and they said they would be back in 3 days. Never heard back. Called again and another solar tech came out. Told me the inverter was bad. Here we are in Feb and the system still does not work. I am now paying for both PNM and Solar for something that does not work. Suggestion do not go solar. All promises including the 250 buck promotion is just a lie. I think its worth it just to stay on the grid. Solar is not worth the headache. I think i need a lawyer because i will probably end up paying a lot more in the end. All of us with these problems should consider a class action law suit.

Referral fee not paid! I made a referral when Sunrun was taking over Sungevity. Subsequent to my referral, a contract was signed by my friends and my referral gave Sunrun a new customer for a rather large solar system on top of their 5000 sq foot house. Neither Sunrun nor Sungevity ever made good on payment of the referral fee due me. I tried on numerous occasions to collect the referral fee, but was unsuccessful. Many of my calls were ignored, as were some of my emails. Sunrun pointed fingers to Sungevity as the responsible party, and Sungevity pointed to Sunrun. The only “collection” information I ever received (several months later) was that I could go to court and file as a creditor to maybe get what was owed me. I did not...at this point it was not worth any more of my time or effort. And yes .... I believe this is what Sunrun expected. Create hassle for the victim to collect and chances are they won’t waste time to do so. The only remedy I now have is to tell others about my experience and offer my opinion; to tell others how Sungevity/Sunrun failed to provide the referral fee promised. It is my opinion that at this time Sunrun/Sungevity is not to be trusted, they make hollow promises and don’t care. With all the companies now offering solar, I would suggest that a potential buyer look at other solar companies before contracting with Sunrun, find a solar company that (first and foremost) is loyal to their customers.

My system was installed in a timely fashion and running the first of December. The inverter failed, the first time in early January. I phoned and gave them the three error codes and verbiage. Their service agents had no idea what the codes meant and I was told they couldn't schedule repair until Jan 30th. There was only one circuit effected; the kitchen appliances; lost everything in the refrigerator and freezer. After power was out for nine hours, I managed to get the system back on myself. Two weeks later, the same problem, and again lost the frig contents. I put all my ninety-three-year-old mother's medication on ice to save. Was told that system had defaulted to the grid and it was San Diego Gas and Electric's problem and to call them. They came out immediately and confirmed the problem was with Sunrun's system. I called again and had to threaten with a medical emergency. A service agent came out the next day and opened the unit up. There was a fried wire which was identified immediately. The service tech stated that he couldn't replace the afflicted wire and the inverter had to be replaced. To his credit, he hard-wired the bad circuit to a breaker and everything came back on. It's two weeks later and still waiting for the system to be fixed. I phone every day and talk to different service reps and finally told a repair request had been sent to service a week ago and they will call me to schedule an appointment. Still phoning daily, still waiting for return calls they promise. I have now been on the grid for two weeks getting charged the maximum kWh rates allowable from SDG&E. After eleven years in the corporate world and over thirty years of being self-employed in my own national business, coupled with global equipment license agreements, and working with thousands of companies, Sunrun tops the list of worst companies in terms of customer service. I called my referrals and told them to go anywhere but Sunrun.

My installation went fairly well except the system does not work! I have spent two weeks calling everyone from Sunrun with little to no response. First I was told this was a delay for the system to register. Maybe the computers were running a little slow? Then the Project Coordinator advised me that she could no longer be of assistance and I should call Customer Service. Tried that 3 times and sat on hold for up to 20 minutes and finally hung up. The email assistance states there is a 3-5 day response time. That is the most unprofessional attitude I have encountered in many years. The only person who seems to respond or care is the salesman. He has been easy to contact but does not seem to have any more access to answers than I do. The dashboard shows no production but does have the payment date for my automatic withdrawl. If I were to do this over Sunrun would be my last choice. The overall professionalism I have encountered with this company is pathetic. And it is laughable how they constantly remind one to refer a friend. I would think twice about referring an enemy!

We lease the equipment from Sunrun. We were assured we would save a lot of many using solar. Instead, we are paying Sunrun about 4 cents more a KWH than we are paying PSE&G. We were told it takes time to see savings. We have the system more than 5 years. Sunrun raises the price every year while PSE&G has remained fairly steady, and even dropped. We were told that we would be contacted in April 2016 and possibly get a rate adjustment. It is now December, 2017 and we are still waiting to be contacted. If you are looking to save money stay away from Sunrun. It will cost you in the end. When our lease is done we will NOT renew

We have owned our system for five years. Our true-up this year was $3000. Last year it was $2000. Our yearly usage has been about the same. Because we own our system, we are now told that we are on our own to figure out issues. They told us we should have our panels cleaned but this may or may not help out in our situation. They told us PG&E was to blame as there were power strikes on our system. I told PG&E this and they immediately came to our home with a tool too look at the electrical input to our home and others in our neighborhood. I walked with the technician as he did his research. All was good. I asked Sunrun for their report and they did not have one. We are now playing monkey in the middle and this is very very frustrating. All of our appliances, heating and a/c, water heater are 3-8 years old. Cannot figure out why our bills are so high and no one can help. Would highly recommend NOT using Sunrun because they leave you once they have the sell!

DO NOT DO BUSINESS WITH SUNRUN!!! After many calls Sunrun called for a customer review on work done. I spoke with them and explained the whole problems and I have not heard from them. I'm reposting the whole thing. Sunrun Inc. / Sunrun Solar is not the business you want to do business with. 1.) The contractor that gets you signed up deliveries a twisted presentation from the start of the project. They tell you how many solar panels that will a on you home but when it's installed it doesn't turn out that way. 2) They also replaced our roof and did not do it correctly. They had a lot of people on our roof when the panels were installed and they damaged the roof and when it rained it damaged the interior of our house in 2 places. 3.) They also replaced our electrical panel and in the interior of the house they caused wall board damage at tape lines and nails were coming out. 3) Water damage on our interior natural wood is really bad and Sunrun refuses to correct that problems that they did. I have been dealing with this whole problem for six (6) months. DO NOT DO BUSINESS WITH SUNRUN INC. / SUNRUN SOLAR. THEY ARE LIARS.

I orig told our salesman to give me a little time I was considering Sunrun and 2 other co's. He badgered me every other day I would be coming home see his car and want to turn around until he left the neighborhood.. I sent him to 3 of my neighbors who signed up and I rec'd nothing even though he said if I referred customers that I would receive a credit . I told him over the phone and in person to plz stop calling and coming by that I would let him know when I was ready. I did end up signing up because my wife and I felt it would be a benefit to us. We gave hime all our pmyt. info and he never did anything with taking out our payments which caused a huge problem!! Still to this day it's causing a problem when all he had to do was follow through and do his job. I tried to contact him several times about install dates etc he was a nightmare to say the least. I've since dealt with two people who collect for the company they are rude. I fully plan on straightening it out and to pay my bills but I would not recommend this company because of the way it began and is now. I take some responsibility for this but had it began right and the salesman did his job properly I would not be in this mess.

I am compelled to write this, and am shocked to see SunRun near the top of the list. They have a contract with COSTCO to provide solar services. I had them come out, to do a quote. I was interested in Purchase, not Lease, as with fed/state rebates at the time, it made sense to just buy it. My power needs are modest, my electric bill average barely qualifies, but was going to add an electric car, which would bring usage up high enough that solar made sense. The rep got out his google map picture of my roof and metric from my electric bills. The system they came back with was going to be more KW than I needed.. but he explained that they need to put in that minimum level of system so that it makes sense financially. OK.. so the panel layout.. My roof is oriented so I have South and North facing slopes and some small area of west facing sloped roof. He couldn't fit all the panels on the South and West, so he had them on the NORTH facing side.. WHAT? No adjustment in his calc for power efficiency either! I questioned his layout. He said that it was cleared with his team but could not explain how they calculated the actual power. He agreed it wasn't right. He came back again, tried moving the layout around to use a lower roof area that also faced South, but still could not fit the system without using the North face. He also said they could not mount the panels to get them horizontal or reverse tilt.. they could only mount them following the roof slope. Again, their estimated power output didn't sync with those panels sloping on a North face. Then I dug into their contract and maintenance agreements. Part of the selling point for SunRun is guaranteed maintenance and (on a lease system) performance. I was doing a Purchase system though.. so here's the deal. With COSTCO, they wanted my to sign a contract for a fixed system price, but it did not have a detailed bill of materials. It didn't state the exact specs for the panels, power inverter or any other detail you'd expect in a sales contract. The contract obligated me to buy the system, but without a BOM. They explained that's how it works.. they submit the signed contract to COSTCO then come out to the field and figure out the system. Excuse me.. but I'm on the hook, for major bucks and I expect they should engineer it 1st, then do the sales contract. I guess they don't want to operate like normal businesses do. Second, their maintenance guarantee has NO SERVICE LEVEL AGREEMENT. They make NO commitment whatsoever as to how long it will take to respond, repair or restore your system if it should have a problem. They could not or refused to provide any statistical information about field service response time and mean time to repair. If you LEASE a system, they agree to provide a certain amount of generated power, so if it's down, they will re-imburse lost system power, so they have incentive to respond to an outage (partial or full) promptly. When you Purchase, there is no incentive. After talking with a local VP, they had to admit that Purchased systems have a lower priority than Leased systems when it comes to service/repair resources. So, it's buyer beware time with dishonest sales/engineering. They promised me a system with a power output that would not be possible because of North facing panels. You also need to check to see what the limits are on power generation to the grid. The local utilities won't subsidize systems too much over your existing usage history.. even though with Solar, I'd run the A/C all the time and charge cars that I was planning for the future. When you Purchase, all the Power generation guarantees go out the window, and so does the service response time. Plus, their salesman may sell you the impossible.. North facing sloped panels, on any solar calculator, will come out with 0 KW if you are in the Northern Hemisphere. You need them reverse tilted or at least horizontal. SunRun tried to rip me off. I reported to Costco Regional VP with an official complaint after discussion with SunRun "VP" yielded no reasonable explanation to the consumer rip-off. They would have put in a system that generated about 70% of the estimated power and I would have paid for useless panels. I TURNED THEM DOWN AND REPORTED the FRAUD. I am Honest and checked the "no I haven't been a paying customer in submitting this review. Let's see if they let it stand. The folks that run this website must get paid by these companies in advertising or other means.. The credibility of the entire report is questionable in my mind.. BEWARE!!!!!! These companies are all after the rebate money to stuff their pockets and will be full of excuses later, after you're on the hook and have stuff mounted all over your roof that cannot be removed without leaving permanent damage.

SUNRUN IS A SCAM. THEY ARE RUDE, UNPROFESSIONAL, AND MAKE UNFULFILLED PROMISES. If you guys ever plan to install solar, please stay away from SunRun. They make promises, but don’t deliver at all. They are rude and unprofessional. When something goes wrong, they will not take ownership or responsibility for their mistakes. They will give you the run around when seeking for help and will pass you around like a hot potato. Let me explain my story. About 6 months ago, they installed solar panel on my house. On the installation day, SunRun arrived at my house very early in the morning and was very rude to my pregnant wife. They immediately tried to rush her out of the house quickly because they said they were on a time constraint. They didn’t even allow her enough time to feed our son, change his diaper, apply his eczema medication, or even prepare a bag (medication, food, cloth, and diaper). She felt uncomfortable by how they were pressuring her, so she left the house immediately. As a result, my 2-year old son who has eczema, scratch himself the whole day at the babysitter’s house. That same night including the next 5-7 nights, it was a nightmare for us. He scratched himself to the point that he started bleeding, which resulted in stains on the bed sheet. We had to wake up almost every hour to apply medication on him because of his itching or else he wouldn’t be able to sleep. Typically, he wakes up about 1-2 times a night because of the itching; but in this case, he was up almost every hour for almost a week straight. This is not acceptable at all! In addition to that, they did not do a good job installing our solar panel. SunRun installed solar panel and damaged my roof, but they won’t take any ownership or responsibility at all. I have neighbors and contractors who witnessed the damage and SunRun didn’t accept their statements. I had to hire my contractor to perform an emergency repair to the damage because it was raining that week. SunRun also claimed that nothing was wrong with the roof when they came back for inspection. However, prior to their inspection, I informed them that I hired my contractor to fix the damage because it was raining that week. They even stated that I did not provide any documents for my claim. What a lie! They gave me the run around and continued to pass me around like a hot potato. One of their managers wanted to meet me and my family in person to personally apologize and compensate us. We scheduled a date and he never showed up. My wife and I waited the whole day for him. No calls or anything. The next day I called the manager to inquire about him not showing up and he tried to deflect my questions. Then, he became irate over the phone. I’ve been back and forth with SunRun for about 6 months with no success at all to this day. I would never want anyone to go through what I’ve been through with this company. No one deserves to be treated like this and I would hate to have to hear another story like this one. I know it’s not going anywhere with them, so I’m here asking the public for help. Please avoid this company.

I would like to share a recent Email that I sent to Sunrun It details some of the experiences that I have had with them. Hi Michael ****, No New issues, just the same ones that Horizon Solar left me with, after their shotty install job. Still have a ghost in my Electrical system, about every 2-3 weeks I have to replace something electric, This week it was the light switch for the back porch lights. 3-weeks ago it was an outlet in my daughter's room, her computer and other items plugged into that outlet stopped working, after some testing we ended up replacing that outlet, again I believe this is the 3rd time we have replaced that outlet since the installation. The Back porch light bulbs, never last more than a few days before they blow out, these are brand new 5000 hour fluorescent bulbs, they last an average of 8-10 days before needing to be replaced. The front porch lights don't work half the time when we turn them on. And the last electrician you guy's sent out here said I had $20-30k Twenty to Thirty Thousand Dollars in damage to my Electrical system, Funny how you guy's just stop talking to me when he reported that, And you sent the account straight to collections instead of trying to fix the problems .... Did you think that all these problems were just going to fix themselves ? Maybe you though I was just making all of this up ? Until your Electrician came back with his report, you probably did think I was making all this up, but even after all of that, Instead of Trying to fix the problems you just sent the account to collections... Did you think we were just going to pay the bill and live with the Damages ??? Your Electrician also said I have something called Ground Leakage, he had measureable current in the grounding rods for the solar system, So if your system Really is working Like you guys say it is , It looks like all of that power is going right into the ground, and I am paying for it !, Before Solar I had a $200-$400 dollar Electrical bill, Now I have a $250-$600 Electrical bill EVERY MONTH, and I have a $212.59 Solar payment TOO... Edison has told me on multiple occasions that this solar system is not working correctly, Your own Electrician told me this system is NOT working correctly, and I have thousands of dollars in damage to my Electrical system, I still have high, Electrical bills Even Higher than before we had solar ? and a $212.59 Solar bill on top of that ? My Roof still leaks, I have sent in several pictures of this Multiple times. My Heater still doesn't work and it's almost winter AGAIN !!! Hot tub was never Reinstalled, now after 3 years of sitting it needs to be replaced, Pumps, lines, valves, all damaged by freezing conditions here in the winter. Backup generator was never installed, Inverter still makes terrible noises that we can hear thru the whole house, Since the day the Second Inverter was installed over 2 years now, the inverter has only recognized 35 of 36 panels, When I told Horizon about this, they referred me to Sunrun, you guy's are supposed to be monitoring this system and you can't see that ? Sunrun should have scheduled a service call to fix this issue years ago, but they didn't, and neither did Horizon Solar. A few days ago, the same day we replaced the back porch light switch, the pool pump stopped working , I can only imagine that it has something to do with all of the Electrical problems we are having... The pool pump is going to be over $1000.00 one thousand dollars to replace, So if I find out it was related to the issues I am having with the electrical system I will have to Charge the replacement and installation of that, to you guy's also. All I am asking is that my house be put back together the right way, Damages fixed, Appliances Replaced, Safety Restored... I am not asking for, the thousands of dollars in lost wages, from the 28+ days I had to take off of work for Horizon Solar to get the system installed. I am not asking for the $2,000 that it cost us to get all the information recovered from the hard drives, that were fried during the installation, so that we could get our Small Business up and running again. I am not asking for the Hundreds of dollars I have already taken out of my pocket for, Switches, Outlets, Bulbs, Tools, lighting fixtures and Appliances. All I am asking for is Everything to be fixed once and for all, to be completely Honest with you, You Guy's ( Sunrun ) have not even made an attempt, to fix anything, you sent one Electrician out here, he gave you some bad news, and now NOBODY wants to own up to Taking Responsibility for the Damages Done to our house. (by the way I am a Residential and Commercial inspector for a living, incase you are wondering why I see every little bit of Damage, Because it's my job...) Hey here's an idea, Maybe you guy's should hire me, to do your post install quality assurance checks... Best John W

We had recently complained about defective panels and finally after months got a wonderful technician who replaced the panels in two days. However, our bill for the year came to over $1600,00 which is a thousand dollars over the projected cost given to us by the salesman when installed. We've had the system for 7 years and expected costs to go up but never have we met the projection cost as it's always higher. Thus, I contacted Sunrun and I was told I had to submit the years bills from Southern California Electric. I did send the bills attn. Danielle P who did not respond.... recontacted to verify that she had received the SCE bills but again no response. Bad business or just rude. Whatever, it's been our whole experience with Sunrun and so wish we had never gone with them as our solar provider.

It was easy to get started, going thru Costco was very nice. Everything went smooth but 2 months after installing I still don't have permission to turn on kinda disappointing considering I already payed for the system and can't benefit from it.

I interviewed 4 solar companies and Sunrun'S reputation and honesty, and generation rate were all positive points that assisted with my decision. Great communication throughout the process.

My neighbor had panels installed through Sunrun (well, 3rd party vendor because they do not do their own installs). I called because I want to save money too. Had to leave a message and still have never received a response. A month later he called for me and I haven't received a response from then either. All told it's been over 5 months. Also, once my neighbor had the panels installed it took over 2 months for the inspection to take place for him to even start using the panels. Sunrun didn't care. They had their money. I have talked to him about his deal. Apparently his lease amount will increase after a set amount of time and after that it can increase at Sunrun's discretion. I don't like the sound of that. I started doing my own research. I am now in negotiations with Arres. They are local! They do the design, install, service, etc themselves. Based in Cottageville. If Sunrun wouldn't contact me for a sale, why would anyone think they would call if you needed service. They've shown themselves to be a take your money and run (Sunrun) kind of company.

My fault for not noticing my payment will go up every year. I kept telling my sales rep and the staff at SunRun the #s did match up to me. I only paid $167 on level pay as it was due to a medical base line credit. So I save $20 per month,$10 of that is because of direct payment from my checking account. By year 10 I will be in the hole. I did learn a lot about Nigeria,my sales reps home country tho. I tell everyone at my medical office to stay away from Solar,which should be fantastic in the High Desert. But the savings is non-existent . I HATE being lied to,even if it's just by things being not shown to me as the rep talks about other matters. He KNEW how cheap my bill was and that I disabled.Other companies has said my bill was so low there was no reason to go Solar. I keep the AC at 72 during the summer due to MS flares,so it's not as if we don't use the power. So jut be very careful as I normally am.

We had to take over a contract from the previous home buyer 23Aug2017. They tried double billing us billing us for the previous owners but nobody would call back. They reported almost 715.00 due on 01Oct with no explanations and no response. I then tried calling, I sent emails and no response no matter the avenue to contact them. I used the customer service email and a return response will be returned within 2 to 3 days? Well weeks ago. Then got an email finally with a corrected amount now 4 weeks later, and it states from their collection department for past due amount??? If you are contemplating service with SunRun , BE VERY AWARE of the lack in service, you wont receive any response.. If I were you I would stay clear of this company. Little contact except a bill I have to say the worst customer service!! I happily provide my information to this review. I couldn't even give a rating except 0.

So I made an appointment with sunrun based on their rating. It was for 10:30. They sent an email confirming the appointment. They changed the time to 2:00 in email. I called back and they said they'd correct time. Received another email for 1:00. I called again and they its just a glitch in the system and appointment is for 10:30. Day before appointment , representative call to confirm 5:00 appointment. I told him that the appointment is for 10:30, he says he cant make 10:30 and we agree to meet at 12:00. The day comes and representative call an hour before appointment to say have can't make it and asked if he can come at 3:00. I then informed him to lose my number. I do not recommend deal with this unreliable company.

This whole saga began almost 4 weeks ago. The day we had our system installed, August 16, 2017, we were told before the crew left that one of the meters was not working and they didn't have another with them. They told us they would come back before inspection and replace it, which they did. We were able to turn on our system on Friday, August 25. We were told that we would have to wait a few days to see our solar production, which was fine. Come Wednesday, we still had no information; neither SunRun nor ourselves were able to see the production. When it still wasn't showing two days later, we called our project manager and he spoke with the monitoring department who told him they saw a "red flag" and where going to try and fix it on their end. We would have to wait another 2 days to find out that it still didn't work. We got a call from Whitney, the scheduler, and she let us know that she had an appointment for a week later midday (which wasn't acceptable because my husband and I both have full time jobs), or that they could book us two weeks out for a morning appointment. As soon as I mentioned making a complaint to Costco, where we found this company, an appointment magically showed up for the following Tuesday. When speaking with Whitney, I asked her some direct questions. I also asked the same questions of the tech who came out to put in meter #3 (that's right, 3 meters in less than 2 weeks). 1. What is the history of the different meters that your company has used: Whitney stated that they used to use 2G meters, but they are no longer compatible with the cell signal, so they have been using 3G meters and recently 4G meters. When the tech came out, he said that a 2G meter had been installed. 2. What are the next steps?: Whitney said there is a meter called a Locus meter that runs off of a wifi signal, which is why someone would have to be home; the meter wasn't working because there wasn't a cell signal. When the tech came out, he used a cell only signal with that meter, and that he was receiving an AT&T cell signal that they were using. 3. Can the current meter be fixed? Whitney told us that she had talked to the tech who was certain that he knew exactly what was wrong and that he would be able to repair the meter. The tech let us know that he never said that, and would have no way of surmising that until he was on site. 4. How do we know our panels are producing? Whitney told us that since the green light was on, we are producing. The tech said that even though meters number 1 and 2 were not communicating, they were still storing the amount of KWhs generated. According to our utility billing company, our system has not been producing during the peak hours of the day, and when it is producing, it is only generating half of what the system should be. I will be providing this information to Costco and the CSLB since I haven't had reasonable communication with SunRun. I finally get a hold of a supervisor who tells me that the reason the original model of meter was installed was because "they were out of the meters that they normally use," and that they were "hoping that it would work." My take is, if a company doesn't have parts that they know will work, they shouldn't be messing with people's lives and their livelihoods by just hoping for the best. I have left several messages for that supervisor regarding some sort of compensation for our time, but haven't heard back. I also asked for their records for our power production, as they have assured us that the system has been "producing as it should." I have not received that information either. Since the company has not provided me with this information, all I can do is go by what the utility company is saying, as they generate the bill. During our last communication, I was told that it would be 3-5 business days before we see our solar production on their website or the app. We can see what was produced yesterday, but still not everything they told us we could do in the app, including seeing our real time production as well as production for the times since the system was installed. Going with SunRun was a huge mistake. From the parts that were left on our porch after the install that still has us questioning if they were installed properly to this ongoing saga, we should have gone with another company. Anyone would have been better than what we have been through. Maybe this will get the company's attention. I don't know what else to try.

Over the first year, It cost us $27 more to have Sunrun. We live in sunny Arizona but due to the monthly amount Sunrun locked us into, we ended up paying slightly more for the year than without them. Here is a quote from their email response, "Please remember that your Solar Service Agreement was specially designed to provide modest savings that increase throughout the length of the initial term." Our service provider, APS, has not increased rates in the 8 years we've been here but the taxes have gone up. Their other suggestion was to get more panels... One of my biggest challenges with this whole thing is reconciling Sunrun with APS. Both show differing Kwh so who do you believe? With that lack of savings and the risk of a 20 year contract, I'd say stay away. .

Be careful this company tried to pull a fast one with us. We agreed to a price that the salesman quoted us. Had then come out inspect are house on Saturday everything was good to go, come Monday morning we got a email telling us there was a document we had to sign when we opened it the bank wanted us to sign it was for $1000.00 more from the document we first signed. Called and talked to the salesman and he said that the price he quoted was wrong . He never called but told us he did, more or less called us liar's and said he was right. I told him we had emails from him with the total cost. I told him to check his quotes and call me back, he called and said he made a mistake and that the cost of the panels changed . He wanted us to pay the differences and go forward. Told him to cancel it and we would like something in writing never got it . Stay away from them ,they only care about the money not you!!!!!!

We just got our panels installed. Sunrun was great. Always keeping us in the loop regarding the next steps. I would refer sunrun to family and friends.

By far the worst company I ever dealt with my life. Their sale associate was late by an hour and offer no apology for his tardiness. The sales associate gave me no answers to the breakdown of the labor and costs of the project. He seemed way too focused on how happy I am going to be with all the money I was about to save. When I kept pressing him for this info, he refused to answer that question. When I went to the company about that question, their customer service would also refuse to answer that question and said they will have someone call me back. Which they never did, but kept calling me to tell me I am delaying things by not signing the contract. So, anybody looking at this company should look else where. They care more about selling you solar and the money that would be saved instead of answering some very easy questions.

Apparently, Sunrun Solar no longer monitors the Solar Power Inverter, nor the solar panels performances. This is very concerning. I guess it is up to the homeowner to occasionally walk by the Inverter and observe its functions. I have had a Red 'Fault' indication on my Solar Edge Inverter for more than a week, and no action has been taken by Sunrun. I informed Sunrun last week about the fault, and even had to take a picture and email it to them (really?). I asked them if I could monitor the Inverter on my PC, and they said they do not install that capability anymore. So all they seem to care about is the power output on the meter, and not whether the system is failing or has failed. As far as I know, there could be one or two solar panels not working and robbing me of the solar power I should be getting. Where I used to get solar production in the 70's and high 60's kWh, I am not getting production in the LOW 60's and 50's. This is the time of year I should be getting highest production, and here I am getting a decrease in production. But Sunrun doesn't appear to really care. Do you?

I love Sunrun and most of all the product it sells. The sales guy Robert T and all the others who helped me get this system on my roof. Sunrun is the best!!!! Great Company!!!!

I have to agree with the one star reviews... My inverter was removed for service the last week in May... They said it was going to take a month to repair... Well after one month it was still not finished and I called for a status update... They couldn't give me any information and said they would call me back... Never got a call back and have sent three emails to customer service regarding this issue since then with absolutely no response. They even say in their automatic reply email that response is 2 to 3 business days which they haven't even come close to. It is the height of summer when I need the solar panels to work the most... And they could care less...If you haven't gotten solar yet definitely avoid sun run. Their customer service is obviously nonexistent. Update to review. It is now 8/4/17 and I am into the third month not having my invertor back and I have gotten nothing but excuses from Sun Run. It should also be noted that the only response I had to my complaints was through Yelp, not even through the emails that I sent to customer service. Oh, and I never received a phone call back from the original call back in the end of June. The only excuse they had was that this affected a percentage of customers. Sorry but that doesn't pay my inflated electric bill that I now have because I'm going the entire summer without solar that I was told would be done in a month.

NEVER BUY FROM SUN RUN> I believe at least 70 % of the 10 rating they are claiming to get are from their company. Look at the dates several on concurrent dates several on the same day short evaluation of the company. Terrible is a good word to describe Sun Run. We purchased a new home through Toll Brothers in Moorpark Ca. They charged us 12,500.00 for the system and its under the signed contract that we purchased it. Only over 3 years later when we are selling our home we find out SunRun sent a claim of a lease to the recorders office where the Title Company found it and only then does it show a "LEASE". The Title company showed me a 2 page letter from Toll Brothers saying we were taking possession of the system and claiming we received the Sun Run agreement. The 2 page agreement was brought to me over a week after escrow closed. The realtor came to our house walked into our kitchen through the garage doors as we had been moving in. The realtor said she missed one document that I needed to sign acknowledging we were now responsible for the solar panels. She said she had to get back to the sales office and asked me just to sign it and she would later return and give me a copy of the 2 page document. Never received anything from her. When I talked with the solar company they said we had a lease and the $12,500 we paid Toll Brothers was a 20 year pre payment of the lease. Toll Brothers paid them approximately $7,500.00 for the solar unit. It never said anything about a lease to them. Toll Brother scams me for an extra $5000.00 pure profit. When I contracted the realtor of Toll Brothers she refused to do anything about it. Sun Run just sends me emails saying they want us to sign the agreement before we can transfer the solar unit to the new buyer. Filed a formal complaint with the real estate board for the realtor's unethical practice. What a scam Toll Brothers the builder and Sun Run work together to rip people off.

My experience with Sunrun is that of complete dis-organization. My mother signed a twenty year lease with these crooks for a crazy amount of money. From that beginning we had electrical problems caused by a faulty installation of the new 100 amp system. We have leaky roof problems where they put long screws through the roof they come all the way through and can be seen and are leaking water. The funny thing is that most of this is an easy fix, after making multiple phone calls to Sun run and horizon solar I finally got fed up with their inability to keep an appointment and handle the problem. So now they're threatening to turn my system off and I have to severely disabled women living in the house that I take care of. So I would give Sun run an F for their ability to handle a simple problem and take care of it. I do not feel comfortable signing responsibility for this system because if I signed the contract I'm agreeing to their lousy customer-service, their poor ability to even organize a simple service call for a man to come out and fix it and they're horrible ability to not document multiple phone calls to both horizon and Sun run. Nightmare nightmare nightmare!!!

Can't seem to get a straight answer from anyone when I call. Called because my unit was operational but I wasn't being billed. Told me they couldn't bill me until they got an ok from APS. I asked what I needed to do, was told, wrote it down, called APS and they acted like I was crazy. Called Sun Run back and was told not to worry about it. I explained that I did not want to get hit with a large multiple month bill when the problem wasn't mine. I was assured I wouldn't. Then low and behold I get 4 emails--each one doubling the amount due stating the amount would be charge to my account in August. I immediately called back to ask what was going on and was told not to worry about it that billing was investigating and trying to figure out what to do with my account. I asked to talk to some one in billing and never got a straight answer as to why I couldn't speak to anyone and I asked that someone contact me and here it it almost a week later and no phone call. So people, if Sun Run shows up at your door, I suggest you say no thank you. I can see that I'm going to have nothing but trouble over the course of this agreement.

Our nightmare with Sunrun began over a year ago. From the early lies to the inane excuses for the endless delays, a year later we finally have a system that kind of works, but it is not optimized and their only concern is strong arming us into paying for a system that does not perform as promised. The installation began December 27 and wasn't completed until May, after failing state inspection twice. Sunrun had neither the materials nor the knowledge to install this system properly. Once turned on in April, our electric usage doubled. When we realized what was happening, Sunrun sent an electrician who spent 4 1/2 hours rewiring the system then tried to tell us it was a problem Tesla programming of the batteries caused. As of this writing, we have not been given any appeasement for the 6 months of unnecessary electric bills that we were promised, nor do we have any answers about why the system is importing power from HELCO 24/7, even in full sun. We have got nothing but lies and excuses for a year, and are now stuck with a sub-par solar system that will not power out house after a hurricane as we were told it would before deciding to purchase.

We leased solar panels from Sunrun in 2015. We recently sold that house and closed escrow at the end of May, 2017. Service transferred to new owners. I received my last bill in June since we were told that we paid a month behind. I received another bill for a different amount in July, 2017. I called and the customer service rep couldn't help me figure it out for the longest time. He then went talk to his supervisor. He said that his supervisor said we were misinformed and that we were paying two months behind. I said ok then give me our contract info and when payments started on our account. They apparently don't have that information anymore because the contract is no longer in our name. Now I would think that for tax purposes they would keep this information but we no longer exist in their system and he can't prove that we paid two months behind according to his supervisor. So it's just a guess? That's a load of crap and I filed a claim through my bank for the unauthorized debit and to no longer accept debits from that company. If you are going solar just buy the panels and save yourself the hassle if you plan on selling in the future. By the way, we didn't save that much money and we had a $30,000 system.

I met SunRun at our local Costco. I asked a few questions and the agent seemed knowledgeable. Then someone was supposed to come out for an appointment that next week. When they called they tried to cancel. I told them that I cannot change it because I would be on a business trip for two weeks and my husband and I wanted to both be there at the same time. So they agreed and scheduled me. Then a half hour before the rep tried to cancel through the office. We rescheduled. Again two weeks later the same thing. I said forget it. Left a bad taste in my mouth for them. A few months ago I started looking again and was called by a solar representative. When she finally disclosed who the Solar company was I told her forget it! I would not recommend them due to poor customer service. I cannot speak for the system or their billing process.

Excellent product, service, customer relations. Absolutely best solution to constant rising rates from SoCal Edison. Two plus years and loving the $60-$70/month savings.

Being an Electrical Contractor for 6 yrs I understand how important it is to sale yourself but I also understand how important it is to abide by your word. I would meet with my clients and go over the pros and cons of the work to be done, I would always abide by my word. I never had a bad review from my clients or through the Corporate Commissions Office. I have no complaint about the installation, my complaint is the time it took ( 7months) , the work the subcontractors did. Someone broke my water line and the water ran for 3 days before they came to repair it ( which I paid for the water) , they excavated in front of my meter panel ( I don't understand why) and they broke a water line and the sprinkler lines , in repairing the sprinklers they cut the control wiring , left all hanging, they cut off one of the sprinkler lines and shoved the stubs into the ground making it look like they were still functioning. I am probably am going to have to pay for someone to repair, I have continued to contact Sun Run but have not received a response. Why should they they've been paid.

Saw this review and contacted them. They called me back twice once to confirm my information and the next to evaluate me further and there was going to be a third call to review my options which is a ridiculous amount of unnecessary communication. Long story short I was rejected immediately because I have a flat roof! Apparantly they only have one type of solar and it must be on a pitched roof. I couldn't believe this since so many panels on the ground are pitched toward the sun. I have thousands of square feet of roof space and I'm being turned down lol. It's not hard at all to obtain the tracks that are pitched and even come with articulating arms. This place is pathetic. They didn't even know who to do refer me to and just left me regretting ever calling. Please narrow results by type of roof customer has!

Although the solar panel installation, from the initial review of paperwork etc, through completion and turn-on of the electricity provided by the panels,was excellent, can't in good faith recommend SUNRUN because of their billing/customer care/service. Billing and follow-on customer care is broke and can't get any to fix these issues. My contract stipulates that I pay my monthly rental feeof $94.00 via an ACH (auto debit from my checking account). System has been in operations since July 2016, to date (March 2017) not a single auto payment was debited from my account. Further, I received 7 emailed bills, in varying ammmounts totalin more than $3000; at $94.00 a month my total bill would be approx $900.00. I've been charged late fees, a fee for non-ACH payemnt. These fees nor the emailed bill were not paid not debited from my checkingf account. Anyway I've been in contact with customer care more than 20 times to date to no avail, a supervisor and the actual installers, again without fixing this issue. In my opinion SUNRUN is in breach of contract, and the payment issues has been fix to date. So,would not recommend SUNRUN.

Franklin was great with follow up and good communication and overall contact, We would recommend him to anyone for help and contact and SunRun products.

If you read 1 review please read this one. It will be unbiased as possible. And it's sad I, as well as other customers, have to write bad reviews to get things done. The last year and a half they have dramatically gone down hill, on how they treat their customers. They are losing their competitiveness and seem oblivious of that. Their saving grace is the Costco Purchase Program but even then many local/national reputable companies can beat that price and offer better panels, often American Made. There Prepaid PPA is also a decent option but you can't finance it and have to have the money upfront. The best semi national company would be Peterson Dean hands down. They have a better price than Costco and they have American Made equipment and panels, with a equal or better manufacture and service warranties than Sunrun. In Southern California (where I live) you have 3 great companies I would use including Peterson Dean, are Sullivan Solar, Semper Solaris, and Solar 360. If your looking at doing a Prepaid PPA, I would go with Sunrun over Solarcity for sure. But with a purchase I wouldn't. Overall Sunrun is a decent company, but there are better options as I listed.

The addition of solar to my home is/was one of the easiest thing that happened. The Sunrun Team was very professional, answered all my questions and guided me thru the hole process.

I have solar panels installed by Sungevity. I have had 2 issues with them so far as invert-er problems. The panel on the invert-er showed an L1Open. This has happened twice. Both times I had to call about this problem. The latest fault happened on Jan 14th of 2017. No one from SunRun called to say there was a problem. They say they have 24-7 monitoring of systems, so why did I have to call about a problem? I called them and got the run around about production grantee. Well that helps a lot. There is a problem with the invert-er from Sunny Boy. No one in the US has one to replace the bad unit on the side of my home. This is unacceptable. As far as I'm concerned, Sun Run doesn't care about customer satisfaction. All they want is your monthly lease payment. Customer service is their last priority. Great way to run a company. Call them and you'll see what I mean. I spent many hours on the phone trying to get this issue resolved. All they can say is " I wil get back to you with an answer. Nice way to run a company. I will be looking into suing Sun Run for false advertising of monitoring and lack of having parts on hand to rectify issues. As you can see I AM NOT A SATISFIED CUSTOMER OF SUN RUN'S CUSTOMER SERVICE, nor will I recommend anyone to use them. Plain and simply, they suck!!!!!!!! Not one person from Sun Run or Sungevity has called me back. I had to call them. Great service!!!!!!!!!!!!

when I signed up i was in a new house. my usage was based on 5 months of service even thou I had previous PGE bills with much higher usage than they were basing my usage on. The true up bill was never expland to me much to my surprise when I got my true up bill it was $7500 the sales team told me that was all the panels they could put on my house. when the installers were here i asked if more panels could be added they told me only 1/4 of the available space was being used. between my PGE bill and solar bill it costs me money to have solar. I discussed this with Sunrun and because of my current credit score they can't do anything for me. Beware this company screws people

After being with Sunrun for 3 years I am very disappointed and completely dissatisfied in both the product and the customer service. They seem less then willing to help with questions or problems and disinterested in the already locked in customer. We were told at the get go we would save money and never have problems with service. Both were lies. We've saved no money on our bill even after cutting our usage from 12 noon till 6pm each day as was suggested by SCE, since Sunrun was not helpful when we asked them what we could do (after hreceiving a $1600 EXTRA bill the 1st year for electricity from SCE), after being told by the salesperson from Verengo we could use the heck out of our AC. We rarely use the AC now, we live in the High Desert, it gets hot in the summer. We send SCE extra money to help each month and still, its not enough. The rate electricity has gone up each of the years we've had it has been less then the total amount that our rate goes up for the service. We're locked in for 20 years and no way would I do it again with Sunrun. Its a bad idea. Most of the positive reviews for the product, I noticed on the website, are from new customers. I'm a 3 year user. I've saved nothing and having this albatross contract around my neck will affect any chances I might have should I want to sell or rent my home it in the future. This was just very bad decision on my part. I feel like I've been had by another corporate giant. I would never give them a referral other then NOT TO USE THEM!

We had a great experience with Sunrun. The whole team was very professional and we are thrilled with the results. Our electric bill has been cut more than half our usual usage. We would recommend Sunrun to everyone.

Outstanding experience from the initial sales visit to turning on the system. No sales pressure, outstanding service. What a wonderful company to do business with.

I have SunRun solar and when the Sales person first came to my door, I told them I did not want solar at this time because my roof needs to be replaced. The sales person told me it was no big deal, they just come out, remove them and after the roof is installed, they re-install them. They portrayed this as no big deal. I am now replacing my roof and it turns out it IS a big deal. The roof costs $9,800 to replace it for labor and materials. I have 22 panels on only 1 side of my roof. It costs $4,918 to remove/re-install the panels. That is MORE than HALF the costs of a new roof. I would have waited to have the solar installed AFTER I had the new roof installed had I not been mislead by SunRun. When I called Sun Run customer service, all they did was quote Section 9 of their Contract. No accountability for misleading me so that I got the sale and I installed then vs waiting til after the roof. They only have ONE PARTNER that does the removal and install and they aren't even local. The partner even put charges for TRAVEL time in their estimate. I am very concerned that Sun Run mislead me on the cost of removal/re-install to make a sale. I am very concerned that Sun Run doesn't have local partners and they charge extra since they are not local. I am VERY un-satisfied. Their entire sales pitch was about SAVING me money. With the added cost of removal/install .. I am in the hole. I have NO cost savings. They also recently came around and tried to get me to install solar on the other side of my roof. Again pitching the savings of the solar. If I had solar on both side of my roof, I would be paying around $10K for the removal/install and another $10K for the roof .. making a new roof cost $20K vs. $10K due to the solar.

Sunrun was great until our inverter went out 3 years later. It has been a nightmare. This started 9/20/16 with a phone call from Sunrun telling me there was a problem with the solar system. Four phone calls later a tech finally comes out and looks at the code and says the inverter is bad. I gave the Sunrun rep. the code my 1st phone call to them. Tech said inverter would arrive within 3 days and it should be installed in two weeks. Today is 2 weeks. Called Sunrun again and gal told me to call ABB who makes the inverter. Gave me phone number and reference number (this should be Sunruns job, not mine). Called ABB and parts are back ordered for inverter until end of Nov. I will be without my solar system working for 2 months. NEVER, NEVER would I refer Sunrun to ANYONE.

I am the owner of a 7 year Sunrun PPA solar agreement. When I signed up, they made many promises and were good about them until this year. Now, they are saying that the panel washing I was getting annually to this point was not in writing and only done as a courtesy- Bull****! Company's word means nothing. MAKE SURE TO GET EVERYTHING IN WRITING IF YOU DECIDE TO USE THEM!!!!!!!