Sunrun: Read 4,243 User Reviews From Real Homeowners

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Verified Customer

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BethCM

Saving me money. Sales guy was great. Issues with billing not answering calls or returning messages for bills I did not owe but otherwise good customer service.

7 years ago

Reply from Sunrun

Thank you, Beth, for sharing your wonderful experience. We want to make sure we are communicating with you. Please private message me any questions you may have.

Sep. 7th, 2018

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Verified Customer

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Norman Battarbee

Good company personnel, excellent service, except the installation crew came to work but didn't have the right amount of equipment for the job that day.

7 years ago

Reply from Sunrun

That's what we love to hear, Norman B! Providing the best customer experience is key because our mission is to create a planet run by the sun.

May. 14th, 2018

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Verified Customer

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Fred Zanger Santa Margarita, CA

They were willing to negotiate what I wanted to achieve and move location of collectors, the install was quick and crew was great

7 years ago

Reply from Sunrun

This is great! We pride ourselves in making solar a hassle-free transition for customers. Glad to hear about your amazing experience. Let's create a planet run by the sun.

Sep. 7th, 2018

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Verified Customer

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Bobby Singh Rocklin, CA

Disappointing customer support; very shabbily run. No responses to any ticket or emails submitted online. Phone calls have wait times of minimum 30 minutes. Often do not respond back on follow ups. Proactive monitoring of the unit is a failure, they never find out or act proactively on any issue with the system via monitoring they promise to have in place by Sales team.

7 years ago

Reply from Sunrun

Thanks for bringing this to our attention, Bobby S. We hate to hear your service was not what you expected. We would like to take this opportunity to help clarify any questions you have. Please feel free to private message me your contact information.

Sep. 4th, 2018

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Verified Customer

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Matthew goelze Escondido, CA

Sales and install process great. After the fact they drop you and can't even send someone out to show you their website or system codes/meanings so you understand how to ensure your system is producing at its max

7 years ago

Reply from Sunrun

Hello Matthew. We are sorry to hear about your experience after the install. This is not the Sunrun norm. We want customers to feel that we are supporting them and guiding them. Looking at your system it's doing great. Please sign in to to review the production. Feel free to reach out to if you have any more questions. Power Forward.

Sep. 6th, 2018

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Verified Customer

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Jonathan Fresno, CA

Customer service agent was rude and obnoxious. Harnessing debt collection calls when my account wasn't past due. The auto payment penalty charge is unfair and discriminating Exploitation of customers!

8 years ago

Reply from Sunrun

Thank you for reaching out, Jonathan. We are sorry to hear that this was your experience with Sunrun. This is not the Sunrun norm. Our aim is to provide a customer experience that meets your expectations! We would be happy to further investigate this matter. Please private message me your contact information.

May. 25th, 2018

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Verified Customer

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RJ

From start to finish the customer service has been excellent. Their sales Rep, Ryan Y, was involved and in touch through all phases.

8 years ago

Reply from Sunrun

Thank you, RJ for sharing your experience and taking the time to rate us! We are happy to hear that you have experienced great customer service from beginning to end, that's what we strive for. Communication is key when customers are making the move to solar and we are happy to hear you had great overall experience!

May. 15th, 2018

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Verified Customer

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Jeffrey Austin

The salesmen and the installer were excellent. However the project manager was very unreliable throughout the project in terms of promising to return phone calls

8 years ago

Reply from Sunrun

Thank you for your feedback Jeffrey A. We will be providing the communication feedback to our Project coordination leadership team. We are happy to hear everything else went smoothly, That's what we love to hear! We aim to provide the best customer experience and are constantly working to cut down our installation process time. So thrilled you're now a new member of our Sunrun family!

May. 14th, 2018

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Verified Customer

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Bruce Sentas Hanson, MA

The warranty and guarantee are very fine. The agent I spoke with was fine and got back to us with any questions he couldn't answer at the time.

8 years ago

Reply from Sunrun

Thank you so much for sharing your experience Bruce S. This is such a wonderful review. We are so grateful for our customers, especially since we are still a growing company!

May. 14th, 2018

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Verified Customer

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Dale and Joyce Wickard

We have tried for over 3 months with no assist to work with our electric co to get the proper meter. NO HELP...paying sunrun and have lost all our solar power because they did not handle the coordination of getting the proper meter from our electric company(met-ed). I have no recourse but to contact the PA attorney general for assistance. They wont help!! They apparently don't know how a simple installation goes. It's a shame! My disability is exasperated by stress. I would NEVER recommend sunrun!!!

8 years ago

Reply from Sunrun

This is not the Sunrun norm, and we would love an opportunity to review what went wrong here. Please private message us your contact information and we can have a Specialist follow up with you.

May. 11th, 2018

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Verified Customer

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Gail H. Johnson

SunRun takes care of customers in the old fashion way by being available and ready to take care of situations in a timely manner.

8 years ago

Reply from Sunrun

Thanks for sharing, Gail H.! We love hearing stories like yours! After all, providing a one-of-a-kind customer experience that fits-in with your expectations is what we strive for. So thrilled you're a part of our grand mission in creating a planet run by the sun! Power Forward! #savewiththesun

May. 4th, 2018

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Verified Customer

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Marlene

It took over 7 months for this whole process to work. Can understand the first couple of months, but panels were on the roof Nov. 6, 2017 and ecetrical box was upgraded 12/20/17 and I never got up and running until 4/6/18, consequently and additional an additonal $627.37 was charged tome form APS druing this time

8 years ago

Reply from Sunrun

Hello Marlene, thank you for your feedback. We are constantly working to cut down our installation process time. We can understand this can cause frustration and we apologize for any inconvenience, thank for sharing your feedback. So thrilled you're now a new member of our Sunrun family!

Apr. 17th, 2018

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Verified Customer

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Bucky & Connie Caldwell

Great results and friendly customer care! They took the necessary time to sit down and explain everything to us step by step.

8 years ago

Reply from Sunrun

Thankful for the wonderful words! Setting the standard in outstanding service is something we (seriously) obsess over!

Apr. 12th, 2018

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Verified Customer

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Tom

So far my bill has gone down approx. $20 per month. Service (explanation, installation, billing, etc.) thru SunRun was efficient and painless.

8 years ago

Reply from Sunrun

Thank you for taking the time to share! Our aim is to provide the best customer experience. That means, being your guide to everything solar when you first meet with us.

Apr. 12th, 2018

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Verified Customer

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R

Overall good experience and production. Work was done by Sunrun staff in sunrun vehicles. Production of the panels has brought my electricity down as agreed.

8 years ago

Reply from Sunrun

It's great to hear your experience has been great! One of our Sunrun values is to be customer-obsessed, and to hear our representatives have taken care of your issues is amazing! Thank you for helping create a planet run by the sun.

Apr. 11th, 2018

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Verified Customer

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vegasbill

They stay in touch periodically throughout the year. When there has been a problem they have acted fairly promptly to get it solved.

8 years ago

Reply from Sunrun

Thank you for the feedback! We love reading your review, and thank you for helping create a planet run by the sun.

Apr. 11th, 2018

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Verified Customer

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Michael Battistoni Bakersfield, CA

They were available through Costco. My conversation with their representative was great and, since it all seemed very reasonable, I decided to sign up for the service.

8 years ago

Reply from Sunrun

Thank you so much for sharing your experience, Michael B! We know service issues can be aggravating, and we are thrilled this was handled in a satisfactory manner.

Apr. 5th, 2018

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Verified Customer

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Peter Pundys

My son actually recommended it to us, that's why we got the panels. They have been a good company so far, very responsive.

8 years ago

Reply from Sunrun

Thanks for your advocacy, Peter P! From start to finish, providing the best customer experience is our aim! It's why trusted retailers stand behind our brand! As well, having local branches in most every state we operate ensures speedy and efficient installations for your project. So happy you're a part of our Sunrun family! Thanks for helping us create a planet run by the sun! Power Forward! #savewiththesun

Apr. 5th, 2018

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Verified Customer

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Esmeralda Becerra Coalinga, CA

The representative that we talked to really listened to us and understood what we needed. I also liked that they were located in our own city.

8 years ago

Reply from Sunrun

Thank you so much for the awesome feedback! We love hearing from our customers, it is very important for us as a growing company. Make sure if you are referring your friends and family you take advantage of our referral program by visiting Welcome to the Sunrun family!

Apr. 5th, 2018

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Verified Customer

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Gabriela Peschiera Anderson, SC

They were referred to us by a friend. The rep that we talked to was very good and in the end we signed up because it was all easy to install and maintain.

8 years ago

Reply from Sunrun

Providing the best customer experience is key because our mission is to create a planet run by the sun. Thanks for sharing your story! So happy you took that first step to learn more about solar energy's advantages. We are thrilled to welcome you to the Sunrun Family! Power Forward!

Apr. 5th, 2018

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Verified Customer

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Robert Bolt Taylors, SC

I had solar panels and I needed an issue to be taken care of. I went with them because I get any upfront calls and things were easy to explain.

8 years ago

Reply from Sunrun

We are so pleased to hear that you had a positive experience with our customer care team. Our goal, as a company is to be customer obsessed. We are so excited to welcome you to the Sunrun family.

Apr. 5th, 2018

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Princess Tureaud Chicago, IL

I would like to start off with Thank You. Tia has worked with me and my family and she was very knowledgeable, friendly and professional. Whenever I had a question she was there with the answer . I'm happy with my experience with Tia and the work that was done. Thanks again you made the process easy and I will continue to refer Tia!

1 month ago

Reply from Sunrun

Thanks for your review, Princess! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with Tia. Thanks for doing your part by helping us create a planet run by the sun!

Jun. 23rd, 2026

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Sandra Paulino Providence, RI

I had a great experience working with Sunrun. I was interested in reducing my energy bills and exploring solar, and Shak V. made everything smooth from start to finish. He answered all my questions and helped me feel confident in my decision.

1 month ago

Reply from Sunrun

Thanks for your review, Sandra! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Jun. 23rd, 2026

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Nikola San Diego, CA

Sunrun has the reputation that I can trust.

1 month ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family!

Jun. 23rd, 2026

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Carolyn Pesce Burlington, Massachusetts

Wallace R. is the reason to work with SunRun

1 month ago

Reply from Sunrun

Thanks for being the best part of our Sunrun family, Carolyn!

Jun. 23rd, 2026

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Myron Jan San Francisco, California

Most genuine human who strives to help his community

1 month ago

Reply from Sunrun

Thank you for helping us to create a planet run by the sun!

Jun. 23rd, 2026

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Megan Scollon Temecula, CA

Very Professional and amazing management!

1 month ago

Reply from Sunrun

Thank you for helping us to create a planet run by the sun!

Jun. 23rd, 2026

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Saul Correa Los Angeles, California

Very helpful, kind, and knows her stuff!

1 month ago

Reply from Sunrun

Your review brightened our day, Saul! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider.

Jun. 15th, 2026

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Tony Guillermo Kealakekua, HI

Courteous, respectful, efficient and professional!

1 month ago

Reply from Sunrun

We really appreciate your kind words, Tony! We're so glad our team delivered an exceptional experience and that you're happy with our services. Thank you for your choosing Sunrun!

Jun. 12th, 2026

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Ingrid Joshua Tree, CA

I met Alex while shopping at Home Depot.

1 month ago

Reply from Sunrun

We're glad you were able to speak with Alex at your local Home Depot, Ingrid! Please let us know if you have any questions!

Jun. 13th, 2026

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Mandu John Richmond, TX

It is perfect and reliable, love it a lot

1 month ago

Reply from Sunrun

Thanks for your review, Mandu! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 20th, 2026

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Trish Kincaid Cypress, TX

The installation process was very smooth. Our rep stayed in touch through the whole thing. The installation team was ver professional and efficient. When we had a battery issue we had a support person who kept us informed every step of the way.

1 year ago

Reply from Sunrun

Thanks for your review, Trish ! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Apr. 25th, 2025

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Lisa Perez Kapolei, HI

The Sunrun team was on time and ready to work when the equipment was installed. They were very professional and courteous. They cleaned all their debris when they completed the job. They also explained what they installed and walked my husband through the process.

1 year ago

Reply from Sunrun

Thank you for taking the time to share your experience with us, Lisa! We’re thrilled that you had a smooth and seamless process during your installation. Your satisfaction is our top priority and we’re here for you whenever you need us. Thanks again for choosing Sunrun as your solar provider.

Jan. 3rd, 2025

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Excellent company and great service!

Sunrun is a top notch company! From start to finish, they did an excellent job of installing new solar panels, a new state of the art breaker box and back up battery for our home and they did it all in one day! I would recommend Sunrun to anyone seeking the installation of solar panels for their home.

1 year ago

Reply from Sunrun

Thanks for your review! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Nov. 11th, 2024

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Darlene Brinkerhoff

David W. with Sunrun was wonderful to work with. He is very knowledgeable and made us feel comfortable with him and his company. We enjoyed the process of getting solar and David made sure everything was taken care of the way he said it would be. He was (and is) very good about following up! We highly recommend him and Sunrun. Darlene & Mark

1 year ago

Reply from Sunrun

Darlene, your feedback is greatly appreciated! We’re delighted to learn that David, your representative, provided attentive assistance and was able to help answer any questions you had. Thank you so much for sharing your experience with others.

Oct. 31st, 2024

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Brandon Levinson Canyon Country, CA

The install process was stress free since SUNRUN handles every step. The equipment and installed panels appear to be high quality. I like the phone app that allows me to monitor the progress of install and permitting. The app also allows me to monitor exactly how my panels are generating and using power.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Brandon! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Oct. 25th, 2024

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Eve Elektra Cohen

From beginning to end, everything was well explained, stream-lined, smooth sailing with kind, friendly employees who worked hard and got things done in a timely fashion, as well as explaining everything along the way. I would 10/10 recommend you to anyone for their solar needs.

1 year ago

Reply from Sunrun

Thanks for your review, Eve! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Sep. 30th, 2024

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Virginia Ristine

We loved our sales rep, he made everything understandable and helped us choose the best option for us. If it wasn't for him, we may have never signed up. Also, recently a rep stopped by our house just to check on us he said, as he was in the neighborhood.

1 year ago

Reply from Sunrun

We greatly appreciate your positive feedback, Virginia! It warms our hearts to know that your Sales Rep played a pivotal role in your seamless solar journey. We hope that you enjoy the full benefits of going solar for years to come. Thanks!

Sep. 11th, 2024

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Verified Customer

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Bruce Saavedra

The field consultant Amber, was incredibly professional, very knowledgeable, very helpful and most of all extremely polite and personable. The packages they offer can accommodate just about anyone’s needs. I would highly recommend Sunrun if you are considering installing solar. You can’t possibly go wrong!

1 year ago

Reply from Sunrun

Bruce, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience working with Amber. Thank you for helping us create a planet run by the sun!

Aug. 8th, 2024

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DENNIS SERBA SR

I DO SHARE AND SHOW MY NEIGHBORS AND FEEL BAD FOR THOSE THAT HAVE INADEQUATE AND OLD TECH. PUT IN. AND SOME THAT HAVE HAD LOTS OF PROBLEMS. PRESENTLY WE HAD RANOVA AND SUN POWER GO OUT OF BUSINESS HERE THAT WERE BIG SUPPLIERS AND SELLERS, INSTALLERS, SO RECENTLY I HAVE A LOT OF PEOPLE ASKING, SO I SHOW THEM AND TELL MY EXPERIENCE.

1 year ago

Reply from Sunrun

Dennis, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Jul. 31st, 2024

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Verified Customer

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Rj Staves

I have not had to pay more than a $129 A month for my solar and that is a drop of over $300 I was Paying For electricity And I do not have to worry about Power outages due to broken lines or Someone saying we have to shut down power in areas to not Overtax the grid

1 year ago

Reply from Sunrun

Thanks for your review, Rj! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Jul. 31st, 2024

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Verified Customer

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Zachary A.

They did exactly what they said they were going to do, quickly and efficiently. My system was up and running within weeks, and past inspection not too long after that. For anybody looking to save money on their monthly electric bill, I cannot recommend SunRun highly enough.

1 year ago

Reply from Sunrun

Thanks for your review, Zachary! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Jul. 24th, 2024

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Verified Customer

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Jhon Gonzalez

The overall experience was great. The dollars on roof look great. The wiring and battery look great. There were some stucco holes patches that could have used more detail. The one part I disliked was the painting. It was rushed and does not look professional. There are places where the paint seems to have been done to cover up only.

1 year ago

Reply from Sunrun

We truly appreciate your feedback, Jhon. We are so sorry to hear that you are not satisfied with the painting and we'd be more than happy to speak with you further about your concerns. Please feel free to send a message to resolutions@sunrun.com. Thanks!

Jul. 20th, 2024

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Todd davis

For the years 2022 and now 2024, Sunrun solar is more expensive than pulling off the grid. We live in Az and Sunrun customers for 10 yrs, initially the system was fine. But as it ages and breakdowns occur, the responsiveness is extremely poor (no correspondence, months of delays in repair) . This is the second time our inverter has gone down during the summer months and currently at 3 months (April through June) and still waiting for repair. The Sunrun end of year true-up for shortages is about 66% less than what the local power company charges us for electricity. Over 10 yrs we are averaging a savings, but have lost money 2 of the last 3 years.

2 years ago

Reply from Sunrun

Thank you for reaching out to us, Todd. Your monthly savings may fluctuate based on your usage patterns. Rest assured, our team is dedicated to assisting you and are here to ensure you are optimizing your savings potential. Please be on the lookout for a private message requesting additional account information. Once we verify your account we will be assigning a dedicated Expert to assist you further. Thanks!

Jul. 11th, 2024

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joseph iseri

2 years ago

Reply from Sunrun

Thanks for your review, Joseph! This is awesome! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Jun. 27th, 2024

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Ernesto Ramirez

SunRun Solar representatives turned out to be a whole lot better than expected. After talking to neighbors with solar systems by far SunRun exceeds them. No issues from start to finish. Dates for preparation, installation and up and running were right on time as promised. Neighbors have taken over two years to get approved and running.

2 years ago

Reply from Sunrun

Thanks for your review, Ernesto! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jun. 8th, 2024

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Verified Customer

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Paul L

My entire experience with Sunrun has exceeded my expectations. The installation process was uneventful. My expected power production has met the plan exactly. The one service call reponse I requested was immediately addressed and the minor concern resolved. I recommend Sunrum 100%.

2 years ago

Reply from Sunrun

We're thrilled you had a good experience, Paul! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jun. 8th, 2024

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Verified Customer

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Judith Roberts

I liked that they took time to explain the process and what solar panels could do to lower my extremely high electrical bill living in Phnx., AZ. And, they are right!!! Everyone living in extreme heat should have solar. It has saved me $1000's for my electric.

2 years ago

Reply from Sunrun

Judith, we appreciate you taking the time to share your experience! We are so thrilled to hear that going solar is helping you save money and help lower your electric bill. Our goal is to make going solar easy and enjoyable and we are overjoyed to have you as a valued member of the Sunrun family. Thank you for helping us create a planet run by the sun. Thanks so much!

May. 22nd, 2024

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Verified Customer

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Theresa Smith

When I first researched solar companies, a review that stated "I love watching the meter rewind". It's literally my favorite thing! This company is amazing! Answers all questions and easy to deal with. Great customer service!

2 years ago

Reply from Sunrun

We're thrilled you had a good experience, Theresa! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 16th, 2024

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Verified Customer

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MrGerardoflores

Currently doing a purchasing power agreement and it’s way cheaper than paying for solar that the electric company. People I know are paying over $500 a month for electricity and I’m only paying $160. Plus, I had no out of pocket expenses getting solar installed. Would highly recommend using Sunrun Solar.

2 years ago

Reply from Sunrun

Thanks for your review, MrGerardoflores! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

May. 8th, 2024

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