Sunrun: Read 3,816 User Reviews From Real Homeowners

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Verified Customer

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PauL M

Satisfied, family been living comfortably during the summer.

6 months ago

Reply from Sunrun

Thanks so much for sharing, Paul! We're so glad to hear that you're loving your system. It's wonderful to see our customers enjoying the benefits of clean energy! If you ever need anything, feel free to reach out. Thanks!

Sep. 18th, 2025

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Verified Customer

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Phuong Wong

The team got the project designed and executed timely and nicely.

6 months ago

Reply from Sunrun

This is awesome, Phuong! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Sep. 14th, 2025

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Verified Customer

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Richard Monreal

Overall, great service from installation to full solar power functionality!

6 months ago

Reply from Sunrun

We're thrilled you had a good experience, Richard! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Sep. 14th, 2025

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Verified Customer

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Micah Andretich

Sunrun has an Incredibly professional and thorough team from start to finish.

6 months ago

Reply from Sunrun

Your review brightened our day, Micah! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Sep. 4th, 2025

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Verified Customer

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Anan Chitamin

Great customer service. Staffs are very professional and honest .

7 months ago

Reply from Sunrun

Your review brightened our day, Anan! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Aug. 29th, 2025

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Verified Customer

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Orlando Mercado

Friendly, and imformeratve. We appreciate the opportunities shared.

7 months ago

Reply from Sunrun

This is awesome, Orlando! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Aug. 27th, 2025

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Verified Customer

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Robert Tolin

Sunrun employees made it easy to get a rooftop solar system installed.

7 months ago

Reply from Sunrun

Your review brightened our day, Robert! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Aug. 27th, 2025

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Verified Customer

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Isaac Kelii

Very easy to work with and have great communication throughout install

7 months ago

Reply from Sunrun

Thank you for sharing your experience, Isaac! We're thrilled to hear that you had a seamless installation process and that you're satisfied with our service. If you ever need anything in the future, please don't hesitate to reach out. Thanks!

Aug. 14th, 2025

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Verified Customer

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Cathy Grover Boughan

Great customer service and very quick response if I ever need assistance.

7 months ago

Reply from Sunrun

Thank you for sharing your positive experience with us, Cathy! We're delighted to hear that you found our customer service excellent and that we were able to promptly resolve your concerns. Your satisfaction is our priority, and we're glad to hear that you appreciate our professionalism and cleanliness. Thank you!

Aug. 12th, 2025

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Verified Customer

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Samuel Martinez

The main reason I purchased this product, was to have the option to maintain power in the house regardless of an outage. The Tesla batteries work great and provide plenty of power when needed. The solar panels recharge the batteries very quickly on a cloudless day. Sunrun's representatives have always provided great customer service any time I have interacted with them. Thank you.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Samuel! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Apr. 20th, 2024

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John Agosta

Both myself and my neighbor experieced the same issue. All the 'engineering', permits, etc was completed. Equipment and installation crew arrrived at both of our homes, only to see the crew stand around for 2 hours and eventually leaving and taking the equipment back with them. Zero confidence in this company.

4 months ago

Reply from Sunrun

Thank you for bringing this to our attention, John. We understand how frustrating the delay in activating your system must be, and we sincerely apologize for the inconvenience. We've assigned an Escalation Expert who will review your account and reach out to you as soon as possible to help resolve your concerns. Just to set the expectation, as it's currently the weekend, the earliest someone will be in touch won't be until Monday, but they will likely do some research and look into this, then be in touch. Thanks!

Nov. 8th, 2025

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Verified Customer

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Jaime Jimenez

The solar panels work great and the service from the Sunrun team has been excellent!

8 months ago

Reply from Sunrun

Thanks so much for sharing, Jaime! We're so glad to hear that you're loving your system. It's wonderful to see our customers enjoying the benefits of clean energy! If you ever need anything, feel free to reach out. Thanks!

Jul. 3rd, 2025

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Verified Customer

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Camilla Hamilton

Had to have solar conversion panel updated back a few years ago. Other than that had no issues

8 months ago

Reply from Sunrun

Thank you for sharing your positive experience, Camilla! We are happy to hear that you are satisfied with your system and have had no issues.

Jul. 3rd, 2025

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Verified Customer

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Eduardo Salaz

Overall great end to end service. Steven and the SunRun installation team was great.

9 months ago

Reply from Sunrun

Thanks for your review, Eduardo! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jul. 1st, 2025

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Verified Customer

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Hyungaie Yoo

I liked everyone whom I met. Everyone was very friendly and clear of what they were representing.

9 months ago

Reply from Sunrun

Hyungaie, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience meeting our team! Thank you for helping us create a planet run by the sun!

Jul. 1st, 2025

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Verified Customer

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Dave Neuhart

We have experienced a very smooth installation and delivery of product throughout the process.

9 months ago

Reply from Sunrun

Thank you for sharing your experience, Dave! We're thrilled to hear that you had a seamless installation process and that you're satisfied with our service. If you ever need anything in the future, please don't hesitate to reach out. Thanks!

Jun. 24th, 2025

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Verified Customer

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Christopher Goleco

Although I wasn't in a hurry for the product, it seemed to take a long time to have it set up.

9 months ago

Reply from Sunrun

Hi Christopher, we appreciate your feedback and apologize that it took longer than expected to get your system up and running. If there is anything you need assistance with please send us a private message. Thanks!

Jun. 6th, 2025

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Verified Customer

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Lisa Ferraro

Everyone at SunRun were very professional and pleasant. Always on top of it and did a great job!

10 months ago

Reply from Sunrun

Thanks for your review, Lisa! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 30th, 2025

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Verified Customer

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Martin Gurnik

Excelente work Very professional and serious company I am very happy and I recommend..!!!

10 months ago

Reply from Sunrun

We're thrilled you had a good experience, Martin! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 24th, 2025

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Verified Customer

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Farrukh Saddique

Highly satisfied with the service and recommending SunRun to my family and friends.

10 months ago

Reply from Sunrun

Farrukh, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

May. 24th, 2025

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Verified Customer

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Olga Brunot

From the salesman to workers bravo. Professional and respectful. The work was done on due time.

10 months ago

Reply from Sunrun

We are so happy to hear that your representative, Olga, played such a crucial role in guiding you through your solar experience. Your feedback is invaluable to us, and we appreciate you taking the time to share your story with others. Having you as part of the Sunrun family brings us immense joy.

May. 16th, 2025

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Verified Customer

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Michael Harrison

All the people who assisted from the contractor phase to bring the service online were very professional.

10 months ago

Reply from Sunrun

Thanks for your review, Michael! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

May. 7th, 2025

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Verified Customer

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Brandin Hamilton

Company lived up to everything they promised, and then some. Completely satisfied customer!

10 months ago

Reply from Sunrun

We're thrilled you had a good experience, Brandin! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 3rd, 2025

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James

dislike their work habits and communication by not responding to the issues system been down 95% of the time since it was connected now, they say it's the tesla batteries but when i bought into the contract it was with Sunrun not tesla. you buy a new car, and the battery goes out you go to the dealer not the battery company they seem to not care once they have you locked in the contract if it works or not

7 months ago

Reply from Sunrun

Thank you for bringing this to our attention, James. We are so sorry to hear that your system is not performing as expected. Our team would be more than happy to review your system's performance along with any other specific concerns you have. To address this, please send your service address to resolutions@sunrun.com so that we can assign an Expert to assess your account and provide you with an update thoroughly. Thanks so much!

Aug. 27th, 2025

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Dennis Erion

DO NOT USE SUNRUN!!!! POS equipment did not work, it took about six months of back and forth to finally fix it. My true up bill was $1800, first year when equipment worked it was $180 . They will not help you. Customer service is in another country and they have nothing but canned answers. Sunrun should you to another country, they are unamerican!

8 months ago

Reply from Sunrun

We're so sorry to hear this, Dennis. We certainly don't want you to feel frustrated. We will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your case. Thanks!

Jul. 16th, 2025

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Verified Customer

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Vera Manuz

I love that you monitor the equipment and if there is a problem you send a technician out to check on it

1 year ago

Reply from Sunrun

We're thrilled to be able to help you, Vera! Thank you so much for being part of our Sunrun family!

Feb. 10th, 2025

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Verified Customer

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Earl King

The crew that installed the solar panels were very professional and knowledgeable regarding the entire installation

1 year ago

Reply from Sunrun

Thanks for your review, Earl! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Feb. 10th, 2025

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Verified Customer

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Patrick Rice

Very professional and informative. They helped me make a sound decision for my situation at this time.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Patrick! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Feb. 5th, 2025

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Verified Customer

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Robert Alonzo

It has saved a lot on our electric bill and was installed with no money out of pocket. Maintenance is free as well.

1 year ago

Reply from Sunrun

Thanks for your review, Robert! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Feb. 4th, 2025

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Verified Customer

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Rolando Madamba

I like the clear explanation of Cole regarding the additional system.And also for the fast installation.

1 year ago

Reply from Sunrun

Thanks for your review, Rolando! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with Cole. Thanks for doing your part by helping us create a planet run by the sun!

Jan. 28th, 2025

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Verified Customer

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Andrew Williams

Process was simple and easy to maneuver. Great help throughout each step. Solar panels are up and working great!

1 year ago

Reply from Sunrun

Thanks for your review, Andrew! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jan. 11th, 2025

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Verified Customer

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Nathan Rand

5 star company! From their salesman to the installation team, easy to work with, quick and resposive.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Nathan! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jan. 7th, 2025

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Verified Customer

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Thomas Cornish

Krista was very helpful with making the decision regarding the battery backup system to my solar panels.

1 year ago

Reply from Sunrun

We're delighted to hear that your representative, Krista, made such a meaningful impact on your solar journey. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thanks!

Jan. 3rd, 2025

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Verified Customer

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Don Wind

Im very happy with Sunrun, no problems at all. I really enjoy getting around $50 credit each month.

1 year ago

Reply from Sunrun

This is awesome, Don! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Dec. 18th, 2024

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Verified Customer

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Laura Vida

My service is not installed yet I just expected the best service. So far nothing to say about the service

1 year ago

Reply from Sunrun

Thank you for helping us create a planet run by the sun, Laura! If you need any assistance in the meantime, please feel free to contact us. Thanks!

Dec. 17th, 2024

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Verified Customer

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Peter Hulac

Over the decades we have worked with many, many contractors. Sun Run was and continues to be the very best of them all.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Peter! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Dec. 17th, 2024

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Verified Customer

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Jim Solleder

Professional and easy to work with. Sunrun's employees kept us informed about each step in the process.

1 year ago

Reply from Sunrun

Jim, we truly appreciate you taking the time to share your positive experience with others. We are delighted to hear that our team was there to help you every step of the way and was able to explain everything in detail. Thank you for helping us create a planet run by the sun. Thanks!

Dec. 17th, 2024

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Verified Customer

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Nazareth Lee

Always very good customer service. Always willing to help in any way, and very pleasant to work with.

1 year ago

Reply from Sunrun

Thanks for your review, Nazareth! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Dec. 12th, 2024

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Verified Customer

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Laura Cornacchini

Mike was so professional and informative every step of the way. He answered all our questions promptly.

1 year ago

Reply from Sunrun

Thanks for your review, Laura! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with Mike. Thanks for doing your part by helping us create a planet run by the sun!

Dec. 9th, 2024

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Verified Customer

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Echo

Everyone at SunRun is proficient, professional, & gentlemanly. The product is great & has reliable backup support too!

1 year ago

Reply from Sunrun

Thanks for your review, Echo! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Dec. 5th, 2024

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Verified Customer

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Rejive George

I had very good experience working with Zade. He explained the whole process and made me confident.

1 year ago

Reply from Sunrun

Thank you so much for sharing your positive experience, Rejive! We’re delighted to hear that Zade, your representative, was able to address all your questions and made the process easy for you! Thanks for choosing us as your solar provider.

Nov. 21st, 2024

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Verified Customer

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Karin Heckethorn

Sunrun had roofers reroof my dwelling so that it was compliant with building codes and ready for solar panels.

1 year ago

Reply from Sunrun

Thanks for your review, Karin! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Nov. 15th, 2024

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Verified Customer

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John Bundy

How quick and professional the entire team was, from sales to workers! They were all very knowledgeable and neat!

1 year ago

Reply from Sunrun

John, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Nov. 13th, 2024

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Verified Customer

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Cathy

I have had a great experience over the 9 years I have been with Sunrun, their customer service reps are always helpful.

1 year ago

Reply from Sunrun

Cathy, thank you so much your review and thank you for being apart of the Sunrun family for nine years! We are so happy to hear you are enjoying your solar experience with us!

Nov. 6th, 2024

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Verified Customer

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Brenda Mirelesjacinto

I have panels that were installed a few years ago and I’ve been happy with Sunrun. I may get more.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Brenda! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Oct. 29th, 2024

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Verified Customer

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Martin Taber

Sunrun took care of my inverter that went bad. A Sunrun tech, was there in a few days to install a new inverter.

1 year ago

Reply from Sunrun

Thanks for your review, Martin! We're so happy to hear that you were able to get your inverter repaired in a timely manner.

Oct. 23rd, 2024

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Verified Customer

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Daniel Matthias

Installation went very smooth. The job was well done. We had no problems with the system since its installation.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Daniel! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Oct. 15th, 2024

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Verified Customer

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George Yanagi

I currently have a 20 year PPA with Sunrun. And I’m very happy with the system. My next step is to install their battery unit when I am able

1 year ago

Reply from Sunrun

This is awesome, George! Your positive feedback is like a ray of sunshine to us, and we're so happy you are enjoying your solar experience. Thanks for going solar with us!

Oct. 15th, 2024

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Verified Customer

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Aaron

I found the installation process quite disappointing as the critter guard was installed incorrectly, leading to damage on my roof from pigeon droppings. Additionally, I really wish I had a battery to store energy for nighttime use, as most of my electrical needs arise after dark. Overall, I'm not satisfied.

1 year ago

Reply from Sunrun

Aaron, thank you for reaching out to us and sincere apologies for not providing you with a positive solar experience. We will be sending you a direct message to assist you and help improve your experience with us, thank you!

Oct. 11th, 2024

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Verified Customer

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David

I had a terrible experience with Sunrun. After a long wait, they installed everything incorrectly, leaving me with ongoing issues. They messed up my roof and failed to complete the project, leaving me feeling abandoned. I totally regret choosing Sunrun for my solar installation.

1 year ago

Reply from Sunrun

David, we are so sorry to hear this and we want to help escalate your experience. We will be sending you a direct message to assist you. Thank you!

Oct. 11th, 2024

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