Sunrun: Read 2,936 User Reviews From Real Homeowners

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Verified Customer

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Susanto Fairfield, CA

It was convenient. Installation went well and quick. I have no problem with the equipment.

5 years ago

Reply from Sunrun

Love to hear that the equipement is running better than expected. Time is important which is why we do our best to meet our installation timelines. Thank you for leaving this wonderful review Susanto. Welcome to the Sunrun Family.

Feb. 20th, 2019

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Verified Customer

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John San Diego, CA

It looks pretty good but I have seen better. They are not very responsive to my needs. I would like them to invest a little bit more in keeping their customers happy after set up.

5 years ago

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Verified Customer

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James Henderson, NV

They were very efficient with installation. I was really astounded by the reduction of my city electric bill.

5 years ago

Reply from Sunrun

Woohoo! Already seeing a difference in your utility bill, that is amazing. We also love that you are helping us create a better environment by helping us create a planet run by the sun. Let's power forward.

Feb. 20th, 2019

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Verified Customer

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J Barfield Kapolei, HI

They have very professional people who go far and beyond of scope of their job to help me.

5 years ago

Reply from Sunrun

Professionalism goes a long way with our customers! Thank you J. Barfield, this is what makes us the number one solar provider. We love hearing that you were taken care of in a Professional manner during the whole experience! Let's create a planet run by the sun.

Feb. 20th, 2019

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Verified Customer

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Susan LAUGHLIN Benicia, CA

Everyone I had anything to do with at SunRun was efficient and professional. No glitches!

5 years ago

Reply from Sunrun

Wow Susan L.! This is what we work for! To hear this kind of feedback from our customers that go solar. We are ecstatic to hear that everyone was efficient and professional. Now let's power forward!

Feb. 20th, 2019

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Verified Customer

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Anonymous Peoria, AZ

Now that our system has been in operation for over a year, i notice that its layout is not optimal, considering its surroundings.

5 years ago

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Verified Customer

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Markcher1 Bakersfield, CA

My PGE bill shot up last 2 mos from 0! Called and found out I have a case number they are investigating and NO ONE called to let us know!

5 years ago

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Verified Customer

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Guy Las Vegas, NV

It's a good company. I always recommend Sunrun to my friends and neighbors. They have an excellent backup service.

5 years ago

Reply from Sunrun

Thank you for your review Guy! We are ecstatic to hear that you love your system and you are recommending us. We love to hear that our Service Field team was there when you needed us! Let's keep your system producing and create a planet run by the sun!

Jan. 30th, 2019

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Verified Customer

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C sims Honea Path, SC

It is has not been very valuable yet. My power bills are still around $100 a month plus my $119 a month to sun run???????

6 years ago

Reply from Sunrun

Hello C Sims. Your utility bill will show how much excess energy was pushed to the utility grid and stored as a credit. Your utility bill will also detail how much additional energy you needed to purchase from the utility.

The sum of the total production from the system and the additional amount purchased from the utility is your total usage. Unfortunately, Sunrun does not have access to the utility company's internal billing and metering, so we cannot tell you how much energy was stored as a credit to them.
Since your Sunrun rate is lower than that of your utility, that means you'd be paying even more for your current usage without solar. In other words, you're still saving.

Sep. 17th, 2018

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Verified Customer

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Bob McP - Peoria Peoria, AZ

SunRun worked with me to locate my solar panels for maximum sun energy collection.

6 years ago

Reply from Sunrun

Thank you for your feedback, Bob. We love hearing stories like yours! Our team strives to provide the best customer experience. We are so excited you're a new part of our Sunrun family.

Sep. 11th, 2018

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Verified Customer

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Bradley

Excellent customer care, installation and explanation of their product and services

6 years ago

Reply from Sunrun

What a spectacular review! This is amazing, and what we strive for, We want customers to feel great when speaking to customer care. Knowing how you're happy with you solar makes us happy. Power Forward Bradley.

Sep. 7th, 2018

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Verified Customer

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Misti Scott

Everything as promised. Lower rates and saving money. Misti in Sales follow up visits.

6 years ago

Reply from Sunrun

Welcome to the Sunrun family, thank you for taking the time to leave a review. We love to hear you are happy with the lower rates we provide.

Sep. 7th, 2018

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Verified Customer

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Anonymous Morgan Hill, CA

All was great except the referral program. I referred several neighbors who purchased and received NOTHING.

6 years ago

Reply from Sunrun

Thank you so much for sharing your experience, Justin! We really enjoyed reading your review. We would also like to take the opportunity to assist you with your referrals. Please feel free to reach out with your contact information.

Sep. 4th, 2018

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Verified Customer

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Dylan Murphy Columbia, SC

Poor customer service, still waiting on a response to a message I sent a week ago, which was a reminder after already waiting a week on my previous message.

6 years ago

Reply from Sunrun

Thanks for bringing this to our attention, Dylan M. We hate to hear your service was not what you expected. We would like to take this opportunity to help clarify any questions you have.

Sep. 4th, 2018

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Verified Customer

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Debra Rankin North Augusta, SC

The nicest people wonderful company love the ease of the installation and the web site

6 years ago

Reply from Sunrun

We are delighted to know you had a wonderful customer experience and you are satisfied with your solar system. Welcome to the Sunrun family. Thank you for helping us create a planet run by the sun!

Sep. 7th, 2018

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Verified Customer

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Barbara

They were customer focused, friendly & answerered any questions that came up, promptly

6 years ago

Reply from Sunrun

Thank you for sharing your story, Barbara! We are so pleased to hear that you had a positive experience with our customer care team. Our goal, as a company is to be customer obsessed. We are so excited to welcome you to the Sunrun family.

May. 22nd, 2018

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Verified Customer

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H.A Chula Vista, CA

Everyone was great to work with, friendly, and helpful. They got it installed and running and we're good to go.

6 years ago

Reply from Sunrun

When you're happy, we're happy. We love that you learned about us from other happy customers! Thanks for helping us create a planet run by the sun! #savewiththesun

May. 14th, 2018

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Verified Customer

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Bunny Hall Wickenburg, AZ

Everything was front up, they are on top of everything and I am extremely happy.

6 years ago

Reply from Sunrun

Thanks for making our day, Bunny H.! We aim to be the only choice when going solar by providing a one-of-a-kind and hassle-free customer experience!

May. 14th, 2018

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Verified Customer

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Ron and Cathy Adams

Great people working for SunRun - able to answer all questions. If not, will find out

6 years ago

Reply from Sunrun

Hello, Ron and Cathy A. We appreciate the review and are very pleased to hear all your questions were answered. If you have any additional questions feel free to contact us! Power Forward!

May. 10th, 2018

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Verified Customer

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Fabio

It provides all the energy I need. I would to recommend that we get a monthly report of energy production

6 years ago

Reply from Sunrun

That's what we love to hear, Fabio! We aim to provide the best customer experience, and are constantly working to take care of our customers! Thank you for taking the time to leave this wonderful review.

May. 4th, 2018

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Verified Customer

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Doug Chester Cornville, AZ

Everything works just as promised and I have had no electricity bill for 5 years.

6 years ago

Reply from Sunrun

Thank you so much for sharing your experience, Doug. We sincerely appreciate your support, it means a lot as a growing company.

May. 4th, 2018

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Verified Customer

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PC

Like the customer service and service they provide. We had it now for about 7 years and have been satisfied. Thank you

6 years ago

Reply from Sunrun

That's what we love to hear, P.C! We aim to provide the best customer experience thank you for taking the time to share your story! We love that throughout the 7 years you are happy and satisfied.

Apr. 17th, 2018

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Verified Customer

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r.m.

leasing solar gets this rating. I know that solar companies learned how to make money off consumers.

6 years ago

Reply from Sunrun

Thank you so much for sharing your experience R.M. We also provide the options of pre-paying for the energy the system produces. If you are leasing you will also have the option to purchase the system after your 5th year anniversary. Setting the standard in outstanding service is something we (seriously) obsess over!

Apr. 16th, 2018

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Verified Customer

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Coach K

Pricing. Professionalism. Innovation. Ease of use. Great communication. Backed by Costco

6 years ago

Reply from Sunrun

Hello Coach K. Thank you for sharing your experience, quality and reliability are major values we uphold, so exceeding your expectations is possible. We are grateful for your review!

Apr. 16th, 2018

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Verified Customer

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Rtslas

Did what they said, and all work completed on time. Workman were polite an efficient.

6 years ago

Reply from Sunrun

Thank you for taking the time to share your feedback! It's awesome to learn, you've enjoyed your experience with Sunrun and that the overall initial process was a success! Power forward.

Apr. 13th, 2018

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Verified Customer

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stan

have never needed service ,on time install,no electric bills , best deal out there

6 years ago

Reply from Sunrun

Thanks for sharing your wonderful story! Our drive is to make solar hassle-free by being attentive and focusing on each individual customer's experience!

Apr. 13th, 2018

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Verified Customer

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KerriB

They've been attentive, professional and friendly. I would recommend working with them.

6 years ago

Reply from Sunrun

Thanks for making our day, Kerri B! We aim to be the only choice when going solar by providing a one-of-a-kind and hassle-free customer experience! That means, getting the right answers to all of your questions, quickly activating your system, and meeting your unique savings needs! We're so thrilled to officially welcome you to the Sunrun family!

Apr. 13th, 2018

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Verified Customer

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Richard Abbey

They were efficient and neat, came when they said they would, explained everything very well.

6 years ago

Reply from Sunrun

That's what we love to hear, Richard A ! We aim to provide the best customer experience, and are constantly working to cut down our installation process time. So thrilled you're now a new member of our Sunrun family!

Apr. 13th, 2018

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Verified Customer

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AmyI

This was literally the easiest install on any system we've ever had put into/onto our home.

6 years ago

Reply from Sunrun

So thrilled you're a part of our Sunrun family! Thanks for helping us create a planet run by the sun! Power Forward! #savewiththesun

Apr. 12th, 2018

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Verified Customer

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Mariana Garcia

Keept in touch always and easy to use. Answered all questions and fast service.

6 years ago

Reply from Sunrun

Thanks for sharing your story we enjoyed reading your review. Please let us know how things are going throughout the process, we would love to hear back from you. If you are satisfied with everything and know someone else who could benefit from going solar with Sunrun, make sure to take advantage of our referral program by visiting R

Apr. 11th, 2018

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Verified Customer

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Positive news.

It keeps me informed on our solar production which is a key factor for signing up.

6 years ago

Reply from Sunrun

Thank you so much for the awesome feedback! We love hearing from our customers, it is very important

Apr. 11th, 2018

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Verified Customer

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Mark Hardy

Value for money, ease of installation and the people we worked with during the process.

6 years ago

Reply from Sunrun

That's what we love to hear, Mark! Providing the best customer experience is key when our mission is to create a planet run by the sun. Thanks for sharing your story! We are thrilled to welcome you to the Sunrun Family!

Apr. 10th, 2018

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Verified Customer

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John Coan Roebuck, SC

The representative that I talked to before I got it was nice. I have it installed but I want a cheaper rate.

6 years ago

Reply from Sunrun

Thanks! After all, making the switch to solar simple for you, and full of savings, is our aim! It's why, we're known for processing the fastest system installations, and giving the best customer service. So thrilled you're a part of our Sunrun family! Thanks for helping us create a planet run by the sun! Power Forward! #savewiththesun

Apr. 5th, 2018

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Verified Customer

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Mike Sullivan Phoenix, AZ

I contacted multiple companies and settled on them because of the price. They are great.

6 years ago

Reply from Sunrun

We sincerely appreciate your support. We are thrilled that our installation team was able to complete the job to your satisfaction! Thanks for joining us in our mission to create a planet run by the sun.

Apr. 5th, 2018

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Mike Campbell Milton, VT

If I had it to do all over again I would in a heart beat! Very professional, friendly, and competent staff from top to bottom.

9 months ago

Reply from Sunrun

We're thrilled you had a good experience, Mike! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jan. 30th, 2024

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Alice Perlman Sebastopol, CA

I had a $40k system installed in 2021 and all went well until July 2023 when the system failed. I was not informed of this until I got the trueup from PGE with my bill of $3000.00, I finally called them to learn that the system failed in July. My app only told me that it had an error in loading. Why didn't anyone call me, text me, come out and fix the problem. I called in December and they had no appointments until Jan 8, 2024. This is terrible service, terrible app, and if I could return the whole system I would do that. Alice p

9 months ago

Reply from Sunrun

Hi Alice, thank you for bringing this to our attention. We appreciate you taking the time to reach out to us. Typically monthly savings will vary depending on your usage patterns. No need to worry, our team is here to help you maximize on those savings. We've assigned an Escalation Expert who will review your account and reach out to you as soon as possible to assist you further. They can take a few business days to review your account, so please don't hesitate to send us a private message if you have any questions in the meantime. We look forward to turning this situation around, thanks!

Jan. 10th, 2024

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Karen M Woonsocket, RI

Solar is the best you can do for your electricity. We chose Sunrun they are the best for getting the job done quickly and professionally

10 months ago

Reply from Sunrun

We're thrilled you had a good experience, Karen! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Dec. 30th, 2023

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Verified Customer

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Kathryn Stringer Solvang, CA

I really appreciated all the customer care I was given by Scott. He answered all my questions promptly with up to date information.

10 months ago

Reply from Sunrun

Kathryn, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Dec. 19th, 2023

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Verified Customer

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Emily Markwood Wood Dale, IL

All the staff are very personable and helpful throughout the process. I’ve been really happy with my entire experience.

10 months ago

Reply from Sunrun

Your review brightened our day,Emily! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Dec. 18th, 2023

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Carliste Mcfadden Missouri City, TX

After meeting Devan and signing up with Sunrun he has always been available for us , answering all our questions.He’s very knowledgeable and professional. 😊

2 weeks ago

Reply from Sunrun

Thank you for sharing your feedback, Carliste! We are thrilled to hear that your representative, Statler, was attentive and was able to help answer your questions. Thanks for helping us create a planet run by the sun!

Oct. 23rd, 2024

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John

I question if solar really saves me money.

1 month ago

Reply from Sunrun

Hello John,
My name is Aulana and I am apart of the Social Media Team here at Sunrun. Please provide us with more details regarding your review and your service address so we can request an Expert to assist you.
Thank you,

Aulana

Sep. 14th, 2024

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Verified Customer

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Bob Hays Baltimore, MD

The process was very easy. Dan explained everything and communicated very effectively. The installation went very smoothly and everything was done professionally.

8 months ago

Reply from Sunrun

This is awesome, Bob! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Feb. 12th, 2024

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4theartess

Didn't get things as promised. Made a mess of the house with pipes and equipment running all over the roof and on both ends of the house. Very ugly. 2nd day after hook up we lost power to half the house and Sunrun failed to respond to us for 5 days! Leaving us in the dark without any idea of how long we'd be without electricity. We actually spoke to 5 different people who said they'd "get back to us" but no one did. Then they messed up the paperwork, repeatedly. (I cancelled 2nd house order.) No one set us up about how to see the account or run the equipment. Several employees told us we needed to install the Tesla app, but their access wouldn't work, then our "project manager" scolded us for trying to use the Tesla app (our battery is Tesla) and said we should use Sunrun app. Can't access and, again, no response from Sunrun. Now they're hounding me about signing a form that says I'm not getting an EV when I repeatedly told my sales rep we ARE going to get an EV. I won't sign until they answer my questions and explain this contract they want, but they WILL NOT RESPOND. It's been months and months of not getting any responses to anything. Now I'm getting "past due" payment notices, but have never received a bill! Of course, no response to this either. I deeply regret going with Sunrun and wish I'd done more research before signing with them because now I see all kinds of warnings about them from neighbors on Nextdoor.

1 year ago

Reply from Sunrun

Thank you for bringing this to our attention. We'd be happy to look into this for you and we will be sending you a private message requesting additional account information so that we can assign a Specialist to assist you directly.

Nov. 2nd, 2023

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Rose Elam Arlington, TX

I signed for my solar panel to be put in 2017. In 2018 I had them put in and I have not had a decreased electricity bill since that time. I have called and due to me not being able to be there on an 0800 to 1700 schedule Monday through Friday, they had no service for me. I final stop working a full time job and 2023 and they said the problem was the control panel. The electricity bill has not to this day come down to the quoted price before signing the leasing contract of $50.00. My bills are always. $200.00 or more. To get out of the contract, I have to Pay $16,083.00. What a bunch of crap.

1 year ago

Reply from Sunrun

Hey there, Rose! We appreciate you taking the time to reach out to us. Typically monthly savings will vary depending on your usage patterns. No need to worry, our team is here to help you maximize on those savings. We've assigned an Escalation Expert who will review your account and reach out to you as soon as possible to assist you further. They can take a few business days to review your account information so please don't hesitate to send us a private message if you have any questions in the meantime. Thanks!

Oct. 25th, 2023

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Michael Adams Dallas, TX

I HAVE AN INTELLECTUAL DISABILITY, NO ONE EXPLAINED TO ME HOW ANY OF THIS WORKS. I WAS GIVEN PANELS AND PLANS THAT DIDN'T SUIT MY NEEDS AND ENERGY CONSUMPTION AND STUCK WITH BILLS THAT WERE/HIGHER THAN WHAT I HAD BEFORE. NONE OF WHAT I AM CURRENTLY GOING THROUGH WAS EXPLAINED TO ME AND NONE OF IT ACTUALLY FITS MY NEEDS. NO ONE EXPLAINED WHAT ANY OF THIS MEANS WHEN GOING THROUGH THE PROCESS. WHOEVER DESIGNED MY PLANS AND INSTALLED MY PANELS DID SO UNDER THE GUISE THAT MY CURRENT ENERGY CONSUMPTION WOULD COVERED UNDER THE SOLAR PANEL PLAN I WAS GIVEN. THIS WAS NEVER TOLD TO ME OR EXPLAINED. NO ONE CARES THAT I WAS GIVEN A PLAN THAT WAS NEVER EXPLAINED TO ME WITH VERBIAGE THAT WAS NEVER EXPLAINED TO ME. NO ONE CARES THAT I WAS GIVEN A PLAN THAT THE ONLY WAY IT MAKES ANY SENSE TO HAVE IS TO REDUCE MONTHLY CONSUMPTION DRASTICALLY. IF NOT I ACTUALLY WILL PAY NEARLY DOUBLE WHAT MY UTILITY BILL IS. NO SALES REP EXPLAINED THIS, NO ONE AT THE COMPANY CAN EXPLAIN THIS IN A MANNER THAT ACTUALLY MAKES SENSE FOR ME AS A CUSTOMER TO HAVE.

1 year ago

Reply from Sunrun

Thank you for bringing this to our attention, Michael. Let me start by saying we are so sorry to hear about this situation. Our team would love the opportunity to speak with you further about your concerns to see how we can help turn this situation around. In order for us to best assist you, we will be sending you a private message requesting additional account information so we can assign an Expert to your case. Thanks!

Oct. 18th, 2023

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Edward Sarinas Chula Vista, CA

This company is untrustworthy. I specifically told the salesperson that I did not want a lease agreement. I negotiated a purchase agreement that I electronically signed on 8/6/2022. As I later learned, the salesperson did not electronically sign that contract, but instead put my signature on a lease agreement. The panels were installed in August of 2022; however, it took three appointments before the city would sign off on the permit because the company representatives either didn't show up or failed to provide the necessary documentation. The solar panels didn't go online until January of 2023, which unfortunately caused me to lose out on the solar credits until 2023. After the final approval, I attempted to make my final payment. I was told that I didn't have a purchase agreement, but I had a lease agreement. Fortunately for me, I kept every electronic document, including my copy of the purchase agreement, emails, and text messages. It was nearly impossible to get anyone in that company to listen to me or to find someone who could actually help me, After eight months, the company relented and renegotiated a new purchase contract. Shame on them!

1 year ago

Reply from Sunrun

Edward, we are so sorry to hear this and we definitely want the chance to turn your experience around. We will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your case to help improve your experience with us. Thank you!

Sep. 19th, 2023

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jlwgraphics San Jose, CA

BUYER BEWARE! Please, if anyone from Sunrun approaches you, your door, from Costco or wherever DO NOT use this company. Read all the most recent reviews. I think they average a 1 dating back to June. What do you do when you see a restaurant rated a 1? Enough said. I signed on with them back in March. They still have not even started the work. Their excuse, PG&E. Of course.. how easy.. blame it on the other business. There is way more to this, but it starts with service and they lack this in every way. To start, the initial sale: Visit to the house, assure you they will stay with you and make sure you are taken care of. EVERYTHING perfect until you sign.. and of course they get their commission. I had 2 salesman, but one in particular who only cared about the sale is Mike G. I have tried to call and text him for months and nothing. Ghost. He used all the jargon, promised, total sales guy. nothing to back it up. Since March, I have been offered 2 dates to come up and do an electrical panel upgrade (not even install the solar yet), Thats 2 dates, in 5 months. I finally get a date in August and the guy comes out and says.."ohhhh we are probably going to need to move your panel to a different location" He could have come out much earlier to tell me that, but .. nope. So we are not in middle September and the whole company is basically leaving me hanging and blaming it on PG&E. 2 MAJOR things.. my bills due to the heat wave are super high so I am losing all that money that is the reason I went with solar. The 2nd I will likely get the panels installed when it gets dark at 5pm so I will not be able to store the energy. This company is poorly run, has awful customer service and if there is anything I can assure you of, you will be no different. Please choose any other company.. or you will be in for a lot of agony and empty promises.

1 year ago

Reply from Sunrun

Thanks for letting us know, jlwgraphics! We're so sorry it's taking longer than you had expected to get the system installed. We want to do everything we can to help resolve this. Be on the lookout for a private message from us, requesting additional account information so we can get an Expert personally assigned to your case.

Sep. 14th, 2023

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TRUCKMAN2017 Denville, NJ

The service is great customer service is good better than anything. I ever experience it’s not a machine l like there service they treat you like a person.

1 year ago Edited August 22, 2023

Reply from Sunrun

Thanks for your review! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Aug. 15th, 2023

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T. C.

Got 12 panels (490 watts) , 1 tesla battery 13.5 , i turn on 2 air cond. 1 is 12 btu , 1 is 18 btu turn both on at 10pm battery is out of energy by 3:am , Not happy at all ! would need 2 batteries to make them work not informed of this at time of selling. After wards was told by seller put temp. at 72° thats hot i want cold 60° . keep this in mind at time of purchase. c.s. said use 1 air cond. not much help..having 2 batteries for $240 . monthly for 25 yrs..that is helping ! NO HELP FROM SUNRUN ! STAY AWAY ! SHOULD THEY HELP ME I WILL REMOVE THIS REVIEW AND PUT A GOOD 1 IF NOT IT STAYS HERE FOR ALL TO READ. Aug. 29, 2023 - update - No help from sunrun , they say system is fine & battery don't turn on 2 air conditioners (heavy loads) so battery can last all night , wow some customer service! i'm in moca , P.Rico. These solar panels need more power & another battery to work efficiently ! I DO NOT RECOMMEND 12 SOLAR PANELS & 1 BATTERY YOU CANNOT OPERATE 2 AIR CONDITIONERS ! To sunrun : System has 25 year guarantee why do you want to send specialist to my house that charges me $190. for 1 visit amazing customer service !

1 year ago Edited September 6, 2023

Reply from Sunrun

We appreciate you bringing this to our attention, T.C. We are so sorry to hear that you are having issues with your battery and our team would be more than happy to look into this further to see what the issue is. We will be sending you a private message requesting additional account information so we can assign an Expert to your case that can help you further. Thanks!

Aug. 15th, 2023

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tenille wright Markham, IL

Before installation of the solar panels SunRun provided a great plan and communication was excellent. The issues occurred after installation. Currently, it is July the process started in February and the panels were installed in April. My solar panels aren't active to this day. I was told everything would be up and running by June 29th at the latest. Not only are my panels not active, but I also have a leak in my roof in the office. It's a small leak that seems to expand every time it rains. I had to move my computer and put buckets on my hardwood floor hoping that the water doesn't get on them. I have contacted Sunrun and they give me dates that the roofer is available to come to fix the leak without providing a time. Finally, I scheduled a date and time with SunRun and they agreed to the time, but sent a roofer out 2 hours earlier than the agreed time. This roofer claimed to have fixed the leak without going into the house. My roof is still leaking. After that occurred they sent another roofer over who told my husband that he has to get his boss to look at the leak. Currently, SunRun got back to me and provided me with a date that the roofer could come, but no time. This has been a nightmare for us.

1 year ago

Reply from Sunrun

Oh no, Tenille! We're so sorry to hear about the damage to your roof and apologies for the delay in resolving your concerns. We definitely want the chance to turn your experience around. We will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your case. Thank you!

Jul. 24th, 2023

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