Sunrun: Read 3,581 User Reviews From Real Homeowners

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Mike Quiros

True to there word. Outstanding sales pitch by Mr. Carson. Outstanding Installations crew and project manager that made sure I knew everything going on. They lived up to their word. Now just waiting to check the cost savings.

8 years ago

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Robert Ciccaglione Murrieta, CA

Sunrun has just completed installing and activation of our system. Everyone we dealt with who worked for Sunrun were pleasant, professional and efficient. It was a pleasure doing business with Sunrun and would not hesitate to recommend them.

8 years ago

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Valerie Caraveo Phoenix, AZ

We're just in the beginning phases of working with SunRun and we've been very pleased with their customer service thus far. Our rep is Tom H and he's answered all of our many questions and is always available via email. Looking forward to energy savings!

8 years ago

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Sue Johnson

Sunrun and Tom O were amazing from day one. Always keeping us informed and helping whenever needed. Had problems with LADWP, but he helped us through it with constant calls to all and came through like a champ. We are very grateful to him and everyone at Sunrun. Pat and Sue Johns

8 years ago

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Cheryl Ingram Phoenix, AZ

Customer service was amazing from my project manager to each and every representative and technician. Communication was timely and very informative. I am extremely happy thus far. I've only had service for a month so I can't reply to much more than the initial process and hook up.

8 years ago

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John Thau

We have been with Sun Run since 2011. They are right on. Schedule, performance and monitoring. The only issue was turn on with the Grid which was more of a So Cal Edison issue. They clean based on performance monitoring. Just a real professional company.

9 years ago

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John Mascio Jr

Talking about Sunrun Solar. We meet with the reps. from that company. The system sounded real good . So we had it installed. Everything went fine with that end of the deal. We had a lot of calls from Sunrun while this end of the deal was going on. After the hook up that seems to be the end of all the calls from them. The system was suppose to take a day to install . it took four days. Haven't heard from them since. We have tried to contact the reps. that had contacted us though the whole setup approx. for 2 weeks now. We had question about the billing. Needless to say as of now we haven't heard a word from any of them . Seems like once they had there system installed, that was the end of it. They didn't care about you anymore .At least they could have the decency to return our calls. though out the installation they promised us a gift card for 350.00 dollars for the mix up in billing. Never got that. Made three or four calls to Ellen and the same to JC, leaving voice messages with both. Seems like they moved out from the face of the earth . If you are not able to contact your company. maybe they are not worth having. John PS Still has nothing been done. after all the promises

9 years ago

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Philippe Colin

A great choice over all. The best in the industry. From customer service to performance. Always there to answer your questions. They save you money and time. Now, I got to enjoy the rewards program that pays my electric bill. Thank you Sunrun.

9 years ago

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William Strassner

From start to completion, we were fully informed on a regular basis, all schedules were met - with cooperation - installation done properly and on time. Just great. Most competitive of the four we discussed the project with. Fully 16% better than another well known company !

9 years ago

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Lois Vanderkooi Broomfield, CO

Sunrun has been a great company to work with as everyone explains things, answers questions, and communicates clearly and directly. Their use of e-mail is also very effective in guiding the process. Moreover, their pricing is very reasonable and we are happy to be contributing to cleaner air!

9 years ago

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Alexander Millar Poughkeepsie, NY

The sales person was fantastic. Knowledgeable about solar energy and products. He had a strong engineering background and provided no pressure, as the product speaks for itself. Installation went without surprises Customer service followed up is monitoring the system....

9 years ago

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BRYAN MOOSE Columbia, SC

I just got my first Sun Run bill, and my electricity bill went from last months high of $320 (usually around $230, this time of year) to only $97. I could not be happier or more pleasantly surprised. Installation went super smooth, on all accounts, and things came together in mere weeks.

9 years ago

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Sheri Frost CA

The Sunrun team is amazing. We had a great experience from start to install. Unlike other companies that send one guy to install, they sent a team and got it all done in 2 days as they said. They've been very professional and obviously prioritize customer service. It's nice to be appreciated for using a product that pays me back!

9 years ago

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Pat Dempsey Pismo Beach, CA

SunRun was very professional from the sales process through the permits, installation, and activation. Incredible communications. Installation was done in one day. They predicted 2 days, but worked a little late to get it done. Everything went by the numbers. All SunRun people I encountered were excellent.

9 years ago

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Alex Boost Costa Mesa, CA

Not only was Sunrun the most professional and on-top-of-it solar company I got a bid from, they also provided the easiest construction experience I have ever seen. We just hit the end of our first year of having solar and the system produced 10% more than the estimates! We are so happy with solar and just wish we would have done it sooner,

9 years ago

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Jacqui McLeish Columbia, SC

It was a no-brainer to go solar but when you have great customer service, and the courteous and expeditious installation crew what more can I ask for. Let me tell you I received my first utility bill since flipping my switch for solar and I received a credit on my bill.. Now that put a smile on my face Way to go Sunrun

9 years ago

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Drake Freeman Las Vegas, Nevada

Love love love the Sunrun folks, best thing we ever did, even with the ''new rates'' imposed by Warren Buffett and his cast of clowns we havn't sent NVEnergy a dime since last Aug 2015. Wish them much luck in returning to the Las Vegas Nevada market in the future. Love talking to people about my solar and sharing my bills.

9 years ago

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Sharon Lainey North Dartmouth, MA

Totally satisfied with my solar experience so far...such professionalism. From my sales rep chris romano, to my electrical foreman,Paul...on the install. Tremendous service.can't wait to "power forward" in a couple of weeks! !! SO EXCITED!!

9 years ago

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Frank Wayne Owens Spartanburg, SC

From meeting the Sunrun Rep. at Home Depot , through the installation and now that we have received our first full months Duke Power bill ( $8.71) we are very pleased. To have such a savings on our bill and to know that we are helping solve a little of the global warming problems makes us proud and very pleased with our decision to go solar.

9 years ago

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Parminder singh Oakland, CA

Sunrun is the best solar company in market today they told me 3 month approximately to install and working solar at my house but they complete every thing in 5 weeks , I never have any problem with the system , I advice only use Sunrun for solar !!

9 years ago

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alan r Little Falls, NJ

the total experience with sunrun went very smoothly.one day installation good cleanup no problems.all the people I dealt with were professional and extremely courteous.i was impressed with the quality of all the materials used for the job. overall rating I give it a 10+

9 years ago

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James Kennedy Oak Park, CA

I have had a Sunrun Leased Solar system now for 20 months and am very pleased with the results both from an installation and financial point of view. I have saved about 2,000 dollars over this period. Best decision ever now that I am retired and live on a fixed income.

10 years ago Edited September 14, 2021

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Mark Gorsky Williamstown, NJ

I have had SunRun now for 2 years. Never a problem and very gratifying that I am doing my part to reduce carbon emissions and lowering my electric bill at the same time. I paid my lease in advance and never had any regrets. Totally Awesome

10 years ago

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Jacob Litoff Millis, MA

The solar panels they gave me for $1k was a great success. I have to pay $37/month for 14 years they take care of the panels for free during that time. No problems yet. and my electric bills are nothing but credit. Can't ask for more. I just wish my car ran on solar energy during the day and ...well moon energy on my way home from gigs.

10 years ago

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Verified Customer

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Genevieve Sayville, NY

I am very happy that I have signed with Sunrun. Everyone I spoke to including the installers were very professional yet friendly. They were very patient with me as I had many questions, and yes sometimes repeated myself and they always took the time to answer me. As a matter of fact they would make sure I understood everything step by step to calm all my fears. I would highly recommend Sunrun.

10 years ago

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Valerie Kumra Santa Rosa, CA

A flawless experience so far. From installation on, we haven't really had to do a thing. Haven't even had to pay a dime (our panels were free with PedersonDean). Once there was an issue with the panels but we didn't even know until they sent us an email that they would be out to fix it. We are two or three years in, and so far, A+.

10 years ago

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NAthan Pasadena, CA

I have had solar for 2 years now and I love it. Although I am saving about $10 a month, I am helping out the environment and everytime I see a rate jump from PGE on the news I can smile. I have never had an issue with anything.

10 years ago

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James Schneider San Diego, CA

#1 Sunrun sent us an email requesting a $500 down payment after the salesman from Smart Energy specifically stated that there would be no down payment. Apparently these two companies were not on the same page. #2 after the panels were installed (before inverter installation) I discovered a hypodermic syringe on my driveway and brought it to the attention of Smart Energy ownership. #3 after final inspection by the county building inspector I discovered 20 - 1/4" Holes drilled into the wrong pitch of the roof. They had been calked and were highly visible from our pool area. The mishap was not disclosed to the inspector or us. #4 I finally got an in home 1 hour visit from the owner of Smart Energy and discussed how I would like the remediation to take place. I would have a roofer of my choice completely remove shingles and paper and re install the roofing. This cost would be covered by Smart Energy directly. The job is complete and we are up and running. I received a call from Greensky and discussed payment. I am anxious to see subsequent bills to verify my savings. James and Ruth Schneider

11 years ago

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Verified Customer

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Steven Giles

Representatives were respectful and very polite

3 months ago

Reply from Sunrun

Thanks for your review, Steven! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Aug. 27th, 2025

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Verified Customer

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Chii Huang

Food service; fast responds to post installation events like corrections

4 months ago

Reply from Sunrun

This is great, Chii! We are glad to hear that our staff was quick and responsive, and able to address your needs. Thanks so much for sharing!

Aug. 14th, 2025

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Verified Customer

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Ryan Maloney

The best utility decision I’ve made in the last 10 years.

4 months ago

Reply from Sunrun

Thanks so much for sharing, Ryan! We're so glad to hear that you're loving your system. It's wonderful to see our customers enjoying the benefits of energy independence! If you ever need anything, feel free to reach out. Thanks!

Aug. 14th, 2025

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Verified Customer

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Ryan Lewis

Sunrun monitors and maintains my equipment and panels.

4 months ago

Reply from Sunrun

Thanks for your review, Ryan! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Aug. 9th, 2025

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Verified Customer

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Frank Ramos

Professional and easy company to work with.

4 months ago

Reply from Sunrun

Wow, Frank! We’re so happy to hear that you’ve had such a great experience and that our team has been there to help every step of the way. Thanks for sharing!

Aug. 12th, 2025

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Verified Customer

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Pedro Acevedo

So far so good, no complains. They've been very helpful

4 months ago

Reply from Sunrun

Thanks so much for sharing, Pedro! We're so glad to hear that you're loving your system. It's wonderful to see our customers enjoying the benefits of clean energy! If you ever need anything, feel free to reach out. Thanks!

Aug. 12th, 2025

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Verified Customer

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Hector Arias

I actually love everything about sun run

4 months ago

Reply from Sunrun

We're thrilled you had a good experience, Hector! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Aug. 2nd, 2025

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Verified Customer

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Alvin Ng

So far Sunrun has come through on all their promises.

4 months ago

Reply from Sunrun

Your review brightened our day, Alvin! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Aug. 2nd, 2025

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Verified Customer

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John Dirnberger

The service and product is great. I highly recommend them.

4 months ago

Reply from Sunrun

We're thrilled you had a good experience, John! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jul. 31st, 2025

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Verified Customer

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John Perez

We’ve been Sunrun customers for six years on love it.

4 months ago

Reply from Sunrun

Thanks so much for sharing, John! We're so glad to hear that you're loving your system. It's wonderful to see our customers enjoying the benefits of clean energy! If you ever need anything, feel free to reach out. Thanks!

Jul. 31st, 2025

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Verified Customer

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Cheryl Allegro

Our experience with our project was flawless with SunRun.

4 months ago

Reply from Sunrun

Thanks for your review, Cheryl! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Jul. 29th, 2025

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Verified Customer

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Charles Fails

I like The Company and is Satisfied with my experience.

4 months ago

Reply from Sunrun

Thanks so much for sharing, Charles! We're so glad to hear that you're loving your system. It's wonderful to see our customers enjoying the benefits of clean energy! If you ever need anything, feel free to reach out. Thanks! 😎 🌞

Jul. 26th, 2025

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Verified Customer

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Stephen Deyulia

Did great work getting my roof covered in panels

4 months ago

Reply from Sunrun

Thanks for your review, Stephen! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Jul. 26th, 2025

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Verified Customer

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Manuel Telles

Great service they were easy to work with

4 months ago

Reply from Sunrun

This is awesome, Manuel! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Jul. 23rd, 2025

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Verified Customer

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Mauryne Fenton

I have always gotten great service from Sunrun Solar.

4 months ago

Reply from Sunrun

Thank you for helping us to create a planet run by the sun, Mauryne!

Jul. 23rd, 2025

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Verified Customer

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John Doyle

Great company. Solar exceeds my expectations.

5 months ago

Reply from Sunrun

Thank you for helping us to create a planet run by the sun, John!

Jul. 9th, 2025

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Verified Customer

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Ming Su

Easy to monitor daily and monthly data from the app.

5 months ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family, Ming!

Jul. 9th, 2025

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Verified Customer

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Joni Huerta

I have been very satisfied with the savings

5 months ago

Reply from Sunrun

Thanks for your review, Joni! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Jul. 3rd, 2025

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Verified Customer

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Todd Blue

Great customer service. Great company for Solar.

5 months ago

Reply from Sunrun

Thanks for your review, Todd! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jul. 3rd, 2025

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Verified Customer

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Michael Gunn

Excellent service. Used Costco to get set u

5 months ago

Reply from Sunrun

Thanks for your review, Michael! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jul. 3rd, 2025

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Verified Customer

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Li Xu

The staff is very good, conscientious and patient.

5 months ago

Reply from Sunrun

This is fantastic to hear, Li! We are thrilled to hear that you are enjoying the benefits of going solar. We appreciate your decision to choose sustainable energy and are here to support you every step of the way.

Jul. 3rd, 2025

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Verified Customer

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Michael Klahn

Friendly, professional service, completed in one day.

5 months ago

Reply from Sunrun

Michael, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Jun. 27th, 2025

Sunrun Reviews