Sunrun: Read 3,922 User Reviews From Real Homeowners

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Verified Customer

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William Bill

Dimas was very professional in all our dealings with him. He always did what he said he would do and answered all ou questions.

1 year ago

Reply from Sunrun

Thank you so much for sharing your positive experience, William! We’re delighted to hear that Dimas, your representative, was able to address all your questions and made the process easy for you! Thanks for choosing us as your solar provider.

May. 2nd, 2025

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Verified Customer

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Douglas Sondgeroth

The installation was smooth. The team arrived at the house and every person had there job to do. The system was installed in a couple hrs. No issues

1 year ago

Reply from Sunrun

This is awesome, Douglas! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Apr. 30th, 2025

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Verified Customer

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Rita Smith

Everyone at Sunrun have been very helpful from start to finish. Everything was done quickly and with quality workmanship.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Rita! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Apr. 7th, 2025

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Verified Customer

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Stephen Clark

Just got my panels installed and the service and the speed was amazing. So far it's been awesome doing business with Sunrun. Thanks

1 year ago

Reply from Sunrun

We are happy to hear that the Installation was quick and that everything ran smoothly, Stephen! We appreciate you taking the time to share your experience during this process. Thanks!

Apr. 2nd, 2025

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Verified Customer

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Brian Lavigne

I have been thrilled so far with the entire process. From sales to install to customer service Sunrun has been top notch!

1 year ago

Reply from Sunrun

Brian,your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Mar. 24th, 2025

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Verified Customer

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Abert Kia

All communications and/or encounters with Sunrun reps have been cordial and professional. I chose to delay my review pending satisfactory delivery of the promised 6mos. savings.

1 year ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family, Albert! If there is anything we can do to get a 5-star review, please do not hesitate to reach out so we can assist you!

Jan. 28th, 2025

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Verified Customer

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Chris Pournaras

FAST AND EASY. Everything up and running in 2ish months, and this was during the Christmas holidays. I'm very happy with my experience so far.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Chris! We really appreciate you taking the time to share your feedback and are thrilled to hear you've had such a great experience. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jan. 21st, 2025

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Verified Customer

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Walter Funk

Sunrun did everything we expected and were told they would do. The system works flawlessly and I would recommend them 100%.

1 year ago

Reply from Sunrun

Thanks so much for sharing, Walter! We're so glad to hear that you're loving your system. It's wonderful to see our customers enjoying the benefits of clean energy! If you ever need anything, feel free to reach out. Thanks!

Jan. 17th, 2025

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Verified Customer

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Carmelita Kasilag

Professionalism of the SunRun team. Completed the installation of 25 solar panels in a timely manner. Everyone was friendly.

1 year ago

Reply from Sunrun

Thank you for taking the time to share your experience with us, Carmelita! We’re thrilled that you had a smooth and seamless process during your installation. Your satisfaction is our top priority and we’re here for you whenever you need us. Thanks again for choosing Sunrun as your solar provider.

Jan. 17th, 2025

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Verified Customer

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Bridget S

1 year ago

Reply from Sunrun

Thanks for your review, Bridget! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jan. 11th, 2025

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Verified Customer

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Farookh Moogat

The team is very responsive when there is any issue. I have worked with Peter Posert and he has been very responsible and responsive.

1 year ago

Reply from Sunrun

Thanks for your review, Farookh! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jan. 8th, 2025

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Verified Customer

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Amanda Lewis

Sunrun worked with me to get my roof replaced, solar panels installed, and inspections completed. Smooth process and helpful people!

1 year ago

Reply from Sunrun

This is great, Amanda! We are so happy to hear that we were able to help with your roof replacement and help make this process seamless for you. Thanks!

Jan. 4th, 2025

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Verified Customer

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Lydia A Avina

Happy customer since 2023. Tom was our associate and is very knowledgeable and answered all our questions. We highly recommend Sunrun.

1 year ago

Reply from Sunrun

Lydia, big thanks for sharing this with us! We’re overjoyed to hear that Tom was attentive and could answer your questions. Your engagement contributes significantly to our mission of creating a planet run by the sun

Jan. 3rd, 2025

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Verified Customer

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Marina Koulbitskaya

It is very good company, we have solar for 8 years and didn’t have any problems, hope to have same with second part of out installation.

1 year ago

Reply from Sunrun

Marina, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you are having a good experience, while helping us create a planet run by the sun for 8 years!

Dec. 23rd, 2024

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Verified Customer

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Pascale Gregory

We had and continue to have a great experience with Sunrun. The entire process was easy and love having no more PG&E bills!

1 year ago

Reply from Sunrun

Thanks for your review, Pascale! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Dec. 17th, 2024

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Verified Customer

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Stanley Majerczak

Installation went very smooth. All people did great job!!!! I will always recommend SunRun . Thank you so much for everything Stanley .

1 year ago

Reply from Sunrun

We are happy to hear that the Installation was quick and that everything ran smoothly, Stanley! We appreciate you taking the time to share your experience during this process. Thanks!

Dec. 17th, 2024

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Verified Customer

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Byron garcia

Loved the effort they put into their work and interpersonal relationships! I would recommend their quality of work and dedication to community

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Byron! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Dec. 14th, 2024

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Verified Customer

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Jaime Sandoval

The detailed explanation of all my doubts was made by the expert and during the installation everything was done as he explained to me.

1 year ago

Reply from Sunrun

Thank you for sharing your experience, Jaime! We're thrilled to hear that you had a seamless installation process and that you're satisfied with our service. If you ever need anything in the future, please don't hesitate to reach out. Thanks!

Dec. 14th, 2024

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Verified Customer

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Jose Alcantar

I like that they did everything since they started to finish we have the best service from sunrun staff, we are saving a lot since we switched .

1 year ago

Reply from Sunrun

Thanks for your review, Jose! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Dec. 12th, 2024

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Verified Customer

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Gautam Talagery

Flexibility in system design that allowed for my preferences was most appreciated. The installation was done very efficiently in the background!

1 year ago

Reply from Sunrun

Thank you so much for your kind words, Gautam! We’re delighted to hear that your experience with Sunrun was seamless and satisfying. Thank you!

Dec. 12th, 2024

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Verified Customer

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Julie Quintana

After considering for months to get solar panels, I met Amber. She gave information to me which I needed to help me decide. It was all that I needed.

1 year ago

Reply from Sunrun

Julie, your feedback is greatly appreciated! We’re delighted to learn that Amber, your representative, provided attentive assistance and was able to help answer any questions you had. Thank you so much for sharing your experience with others.

Dec. 12th, 2024

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Verified Customer

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Darrell Thompson

Great customer service. Anytime a problem arises they quickly call me to come out and inspect the system. Very nice employees.

1 year ago

Reply from Sunrun

Your review brightened our day, Darrell! Thanks for taking the time to share your experience, and we're so happy to hear that our team was able to quickly resolve any issues that arise. Welcome to the Sunrun family!

Dec. 3rd, 2024

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Verified Customer

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Aaron Pike

I liked that sunrun was able to give me a quote online and matched other competitive bids, they did not run me through the in person visit to get things initiated.

1 year ago

Reply from Sunrun

Thank you for sharing your feedback and experience, Aaron. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Nov. 26th, 2024

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Verified Customer

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Jeffrey Pellum

From the beginning to the end they were very helpful, I do highly recommend this company for all your solar panels needs.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Jeffrey! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Nov. 21st, 2024

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Verified Customer

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Delannie Wiggins

Customer service was great and they do whatever it takes to get the job done they also answer any questions you have with know problem

1 year ago

Reply from Sunrun

Your review brightened our day, Delannie! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Nov. 15th, 2024

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Verified Customer

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Shaneika Cylion

Great first time experience and walked me through the process. Handled everything with permits, installation and inspections.

1 year ago

Reply from Sunrun

Thank you for sharing your experience, Shaneika! We're thrilled to hear that you had a seamless installation process and that you're satisfied with our service. If you ever need anything in the future, please don't hesitate to reach out. Thanks!

Nov. 15th, 2024

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Verified Customer

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Patricia Michalski

I am so thankful that I chose SunRun to install my panels. It was the best thing I did. The panels have saved me so much money on my electric bill.

1 year ago

Reply from Sunrun

Thanks for your review, Patricia! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Nov. 13th, 2024

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Verified Customer

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Melchor Gorospe

Excellent sales representative very detailed in explaining how solar panels and batteries would help me and answered all my questions to my satisfaction

1 year ago

Reply from Sunrun

Thanks for your review, Melchor! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Nov. 13th, 2024

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Verified Customer

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Joshua Wells

Very friendly. Easy to talk to answer all my questions.They were straightforward on what they expected from me and what to expect from them

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Joshua! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Oct. 29th, 2024

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Verified Customer

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Brandy Ozuna

There customer sercice was great. I am so excited to see the finol project. Also to see how this is going to help me in the long term of it all

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Brandy! We appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Oct. 29th, 2024

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Verified Customer

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Denise Ashton

The people at Sunrun are polite, professional, and helpful. I would recommend this company to anyone interested in solar.

1 year ago

Reply from Sunrun

This is awesome, Denise! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Oct. 29th, 2024

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Verified Customer

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Bryce

I had a great experience overall; everything went very well, and the team did an excellent job cleaning up. However, I've faced challenges with communication since my representative was transferred and then discharged. I've been working with Jabell, who has been incredibly helpful, but I'm left unsure about who to contact next.

1 year ago

Reply from Sunrun

Hello Bryce, thank you for taking the time to share your experience with us. We are so sorry that you feel like you have been passed around to so many departments and our team would be happy to help answer any questions you have. In order for us to look into your account, please send your contact information and service address to resolutions@sunrun.com. Thanks!

Oct. 11th, 2024

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Verified Customer

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Steven

I had a great experience with the service. Everything went smoothly without any issues, and I've been very happy with my choice. Highly recommend!

1 year ago

Reply from Sunrun

Thank you for helping us to create a planet run by the sun, Steven! We are so happy to hear that everything went smoothly for you.

Oct. 11th, 2024

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Verified Customer

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Shirley

I had a great experience with the service. Everything was set up quickly and efficiently, and I felt confident in their expertise. I didn't monitor the process closely, but I'm thrilled to be generating my own electricity. Whenever I reached out for help, the responses were always prompt and informative. Overall, I'm very satisfied with the company!

1 year ago Edited October 9, 2024

Reply from Sunrun

Your review brightened our day, Shirley! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Oct. 9th, 2024

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Verified Customer

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William

The salesman was very slick and not very honest. He falsely stated that we would be getting a finders fee of $1000 and potentially up to $2000. We got neither. Also the system was underpowered. We are not getting the amount of solar credit that was promised.

1 year ago

Reply from Sunrun

Thank you for bringing this to our attention, William. We are so so to hear that your system is not performing as expected. Our team would be more than happy to review your system's performance along with any other specific concerns you have. To address this, we will be sending you a private message requesting additional account information so we can verify your account. Thanks!

Oct. 3rd, 2024

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Verified Customer

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Janet

It worth it even with a payment ,it's way less then a NVEnergy bill way more then solar payments . Ì am happy went with SunRun

1 year ago

Reply from Sunrun

This is awesome, Janet! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Sep. 14th, 2024

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Verified Customer

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Sarah Walker

The sales representative was very professional and knowledgeable. It was a pleasant experience. Would highly recommend.

1 year ago

Reply from Sunrun

Your review brightened our day, Sarah!Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Aug. 15th, 2024

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Verified Customer

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Jennifer Deshazer

The team that is working with me to help not only better the environment but helping me every step of the way to my solar needs

1 year ago

Reply from Sunrun

This is awesome, Jennifer! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Aug. 10th, 2024

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Verified Customer

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Florence

I am extremely disappointed with the service I received from the person sent to help with my tax income. Despite numerous attempts to contact them, I have been left frustrated and unable to complete my tax return. The lack of response and assistance has been terrible, and I am at a loss for who to turn to for help. This experience has left me feeling unhappy and dissatisfied with the service provided.

1 year ago

Reply from Sunrun

Thank you for bringing this to our attention, Florence. We'd be happy to look into this for you and we will be sending you a private message requesting additional account information so that we can assign a Specialist to assist you directly.

Jul. 23rd, 2024

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Verified Customer

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Raj

I was really impressed with the installation process, it was done very well. The amount of work done was just right, not overwhelming at all. So far, everything has been going smoothly and I'm happy with the results.

2 years ago

Reply from Sunrun

This is awesome, Raj! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 8th, 2024

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Verified Customer

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Chester

My experience was really good. They delivered on all their promises and I'm satisfied with the service. That's all I have to say.

2 years ago

Reply from Sunrun

Your review brightened our day, Chester! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

May. 8th, 2024

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Verified Customer

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David

I don't hear much from them, making it hard to judge. We still have bills from PGE and SunRun. The service was good overall, but no, I wouldn't recommend it.

2 years ago

Reply from Sunrun

Thank you for sharing your feedback and thank you for your review, David. We will be sending you a private message to assist you with your concerns. Thank you!

May. 8th, 2024

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Verified Customer

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Kiki

The installation of solar panels caused extensive damage to my roof and resulted in a costly replacement of a window. Although the customer service representative was helpful and reimbursed some of the damage, the overall experience was marred by the lack of accountability from the installation team. The positive aspects were overshadowed by the significant financial burden I had to bear due to the damages caused during the installation process.

2 years ago

Reply from Sunrun

Thank you for sharing your story, Kiki. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we can look into this further for you. Thanks for choosing us as your solar provider!

May. 8th, 2024

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Verified Customer

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Casimiro

The service did not meet my expectations as it was supposed to help with my electricity bill, but I am still paying a significant amount. I feel disappointed as it has not provided the assistance I was hoping for, and I am still paying for additional charges on top of my regular bill. Overall, I am not satisfied with the service and do not feel like it has been beneficial to me.

2 years ago

Reply from Sunrun

Hello, Casimiro, thank you for reaching out to us. Your initiative to get in touch is truly appreciated. Savings on a monthly basis can differ depending on your usage patterns at home. We’re eager to explore this further to ensure you’re optimizing your savings. Please send your service address to resolutions@sunrun.com. This will enable us to allocate an Expert to address your situation. Thank you for your cooperation!

May. 8th, 2024

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Verified Customer

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Raul

I had a great experience, almost perfect. I was truly satisfied with the service provided. The staff really took care of me, making me feel valued and cared for.

2 years ago

Reply from Sunrun

We're thrilled you had a good experience, Raul! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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Melody

I had a positive experience initially, but it went downhill when I needed to contact management. Despite promises, they never followed up on an incident, leaving me feeling neglected and disappointed. Overall, the lack of communication and accountability was very disappointing.

2 years ago

Reply from Sunrun

Melody, we’re genuinely apologetic for the difficulties you’ve faced. We’re here to support you, and we invite you to share more details with us. If you could send us a message containing your service address and a brief summary of the issues you’re dealing with to resolutions@sunrun.com, we’d be grateful. Once we have a better idea of what you are having issues with, we can personally assign an Expert to your case that can help. Thanks!

May. 8th, 2024

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Verified Customer

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karen kiang Gaithersburg, MD

1 . Poor communication: After waiting for a month for an appointment, Sunrun sent me an email notifying me that someone would arrive on 11/16/23, but nobody showed up. I called them and they said they did not have a work order for that day, even though an email reminder was sent confirming the appointment. So, they set up another appointment for 11/17/23, and no one showed up for that appointment either. 2. Poor management I have had three different case manager for just this one work order of reinstalling five solar panels. 3. Unexpected arrival with late notice

2 years ago

Reply from Sunrun

Hi Karen, we’re genuinely apologetic for the difficulties you’ve faced. If you could send us an email to resolutions@sunrun.com containing your service address and a summary of the issues you’re dealing with, we’d be happy to help. Your willingness to reach out allows us to explore ways to assist you better. Thanks!

Jan. 2nd, 2024

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Verified Customer

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Brandon Omaha, NE

5 Stars minus 4 Stars for the number of phone calls. I like the website and ease of use, however they won’t stop calling. They typically call 3 times a day and leave a voicemail. When I finally answered the call I was sent to sales to sell me another solar system. The sales person was informative and helpful, but answering the phone called increased the number of times they call per day and week! It doesn’t end!

2 years ago

Reply from Sunrun

Thank you for bringing this to our attention, Brandon. We would love the opportunity to make things right and speak to you further on this matter. To best assist you, please send us your address and the details of your interaction to resolutions@sunrun.com, so that we can take steps to resolve your system issues! Thank you!

Jan. 2nd, 2024

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Verified Customer

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Wendell

They answered every question we needed and they've been there if we've needed them in between. Our experience has been great, with no problems.

2 years ago

Reply from Sunrun

Wendell, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Oct. 24th, 2023

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Verified Customer

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Cheryl

Employees from start to finish were wonderful, polite, and thorough. Very responsive, very little problems. Very easy, very quick.

2 years ago

Reply from Sunrun

Thanks for your review, Cheryl! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Oct. 24th, 2023

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