Sunrun: Read 4,881 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Donna New York, NY

I love the money that I save each month, especially in the summer months. I am unsure if all of the rain and clouds have really affected the production of power, but the last 2 months my bill has increased.

3 years ago

Reply from Sunrun

This is fantastic to hear, Donna! We are thrilled to hear that you are enjoying the benefits of going solar. We appreciate your decision to choose sustainable energy and are here to support you every step of the way.

Nov. 8th, 2023

check_circle

Verified Customer

star star star star star_border

James Nipomo, CA

The ONLY reason i recommend Sunrun is because of Auston A. Whenever I have an issue he is the only one I can count on to follow through. I have dealt with service reps & project managers and they always promise but failed to deliver.

3 years ago

Reply from Sunrun

We are so happy to hear that your representative, Auston, played such a crucial role in guiding you through your solar experience. Your feedback is invaluable to us, and we appreciate you taking the time to share your story with others. Having you as part of the Sunrun family brings us immense joy. Thanks so much, James!

Nov. 1st, 2023

check_circle

Verified Customer

star star star star star_border

Francis

It hasn't given any issues. I'm on a test run right now billing has stopped until December, I wasn't giving a fair understanding of what the billing was all about, and I was billed so high. They want to see what the usage is and get back to me.

3 years ago

Reply from Sunrun

Thank you for sharing your story, Francis. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Oct. 24th, 2023

check_circle

Verified Customer

star star star star star_border

Donald

Service is good. We did have a problem initially when half of the solar panels were found to not be connected to the system. It took a long time to get that repaired. But otherwise, the service has been good. Once it got working, it did generate a lot of electricity and savings for us.

3 years ago

Reply from Sunrun

Thanks for your review, Donald! We're so happy to hear that your concerns were resolved and your not saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Oct. 24th, 2023

check_circle

Verified Customer

star star star star star

Lozarim

My salesperson was really good. I don't have any issues with them. I had a similar solar system in San Diego, California and they were easily 5000 more, for the same amount of panels.

3 years ago

Reply from Sunrun

Thanks for your review, Lozarim! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Oct. 24th, 2023

check_circle

Verified Customer

star star star star_border star_border

James New York, NY

If I completed this survey 12 months ago, I would have given 5 stars across the board. But this year I started to receive bill from my utility company because my system wasn’t covering 100% my power needs. When I contacted Sunrun customer service, they were unable so satisfactorily address my needs. As a result, I feel as if the original sales representative who signed me up didn’t explain the contract properly. I’m not saying I was intentionally misled, but certain important facts weren’t properly explained.

3 years ago

Reply from Sunrun

Thank you for bringing this to our attention, James! Monthly savings will vary depending on your usage, but we would be more than happy to take a closer look at this for you to ensure that you are enjoying the full benefits of going solar. Be on the lookout for a private message from us, requesting additional account information so that we can get a Specialist personally assigned to your case.

Oct. 3rd, 2023

check_circle

Verified Customer

star star star star star

Sharleen

You monitor it and if there's a problem, you contact me to let me know that you need to come out and service my system. So far it has been a problem free for me and my electrical bill has gone way down.

3 years ago

Reply from Sunrun

Sharleen, we wanted to express our sincere thanks for your review! It brings us immense joy to learn that solar is making a positive impact on your savings. Thank you so much for going solar with us!

Sep. 29th, 2023

check_circle

Verified Customer

star star star star star_border

Patricia

Originally I was really happy with the representative and the information she gave me about their results and what they provided. I haven't heard from them since I got the solar panel. Our electric bill has been reduced tremendously. The installer was rude, unprofessional, and inappropriate, and was not patient with my questions.

3 years ago

Reply from Sunrun

Thank you for sharing your story, Patricia. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to escalate this immediately and look into this further for you. Thank you for choosing us as your solar provider!

Sep. 29th, 2023

check_circle

Verified Customer

star star star star star

Robert

It's performed very well, the amount of panels that the gentleman recommended when we installed them. The most I've ever paid for electricity at the end of the year has been $100 for the year.

3 years ago

Reply from Sunrun

Thanks for your review, Robert! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Sep. 29th, 2023

check_circle

Verified Customer

star star star star_border star_border

Christine Schaumburg, IL

I wish I had down sized my energy expectations. After my husband died last spring and his ventilator, oxygen tanks, compresser power chair lift and bed etc etc were returned to the VA my electric bills have become nonexistent even using the AC most days. I feel that will continue after AC ends but I’ll still pay the full payment for my solar panels to Sun Run. Every bill is one less discretionary money as my income has changed down by 75%.

3 years ago

Reply from Sunrun

Thank you for reaching out to us, Christine! We would love to discuss this further and will be sending you a private message requesting additional account information.

Sep. 7th, 2023

check_circle

Verified Customer

star star star star star

Richard Lybarger Tucson, AZ

Easy process throughout the entire experience. The representatives on Sunrun were friendly, knowledgeable, and very active in keeping me informed on everything leading up to and after the installation.

4 years ago

Reply from Sunrun

Your review brightened our day, Richard! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Jun. 30th, 2022

check_circle

Verified Customer

star star star star_border star_border

Linda Richardson Colorado Springs, CO

So far I thought the hookup to the utility company was only $5/mo. It's been running $15/mo. I also put in a request to check connections due to lights flickering. One guy came out, tightened the electrical panel. Happened again. I called, was given a case number and then no follow up. Thankfully it stopped, but happened in 3 rooms. Still, no call and no follow up.

4 years ago

Reply from Sunrun

Oh no, Linda! We're so sorry to hear this and we definitely want the chance to turn your experience around. We will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your issue.

Jun. 30th, 2022

check_circle

Verified Customer

star star star star star

Michael ODONNELL Tucson, AZ

since first dealing with Sunrun, I have been impressed and have had no reason to feel that I have made a mistake. They have done a very good job at delivering on their promises.

4 years ago

Reply from Sunrun

Thanks for your review, Michael! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jun. 23rd, 2022

check_circle

Verified Customer

star star star star star

Bob Schneider Bakersfield, CA

Sunrun responded to my request to bring my system to 100% capacity for solar electrical generation quickly and effectively. The options for lease/buy were reasonable and competitive.

4 years ago

Reply from Sunrun

Bob, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!

Jun. 16th, 2022

check_circle

Verified Customer

star star star star star

Cynthia Mccabe

Easy, efficient, affordable, good communication

4 years ago Edited January 10, 2024

Reply from Sunrun

Thanks for the review, Cynthia! We're delighted to hear you had a good experience with us, but we're sorry there was an issue with your install. We're happy to hear it was resolved quickly!

Jun. 16th, 2022

check_circle

Verified Customer

star star star star star

Janet A. Hill Riverside, CA

Sunrun, are not conniving, manipulating, money robbing liars. Who I appreciate their constant communications with me; letting me know every step of the way, what's going on with me as a customer.

4 years ago

Reply from Sunrun

Thanks for your review, Janet! We're so happy you've had a good experience! Thank you for going solar with us!

Jun. 16th, 2022

check_circle

Verified Customer

star star star star star_border

RUSTAM ALI Hayward, CA

They have been providing us with a great service so far the system is running properly without any difficulties since they have installed my panels I have been getting enough energy for my property I would say that I'm satisfied with the service I have been provided by Sun Run .

4 years ago

Reply from Sunrun

We're thrilled you had a good experience, Rustam! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jun. 16th, 2022

check_circle

Verified Customer

star star star star star

Anonymous

I did have a very large bill and I wish customer service would have been a little bit more clear. I have no complaints with the equipment. The value for your money is good. I have solar and I'm pleased, it has been good.

4 years ago

Reply from Sunrun

Thanks for your review! Savings will vary widely based on your usage and location. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thanks for helping us create a planet run by the sun!

May. 27th, 2022

check_circle

Verified Customer

star star star star star

Juana

Returned my call when there was an error or when there was any problem. They were polite and really helpful with any questions that I had. It is working very well right now and the whole process of installation went well.

4 years ago

Reply from Sunrun

Thanks for your review, Juana! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

May. 27th, 2022

check_circle

Verified Customer

star star star star star

Yehuda

The installation process went smoothly. There is very good customer service, they were there when I needed them to answer my questions and they were patient with me when I didn't understand.

4 years ago

Reply from Sunrun

This is awesome, Yehuda! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 27th, 2022

check_circle

Verified Customer

star star star star star

Joe

We've had a little bit of a trouble with service but not much, everything's fine. Install went super well, I was totally amazed how quickly those boys got it done. We're just happy with everything.

4 years ago

Reply from Sunrun

We're thrilled you had a good experience, Joe! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 26th, 2022

check_circle

Verified Customer

star star star star star

Kevin

This is a good company. The customer representative was outstanding. Very smooth, everybody was was on point and did a good job. It's the top quality of materials and the backup battery we had is excellent.

4 years ago

Reply from Sunrun

This is awesome, Kevin! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 26th, 2022

check_circle

Verified Customer

star star star star star

Michael

It is the most clean, it's nice, it's finished off real well professionally installed. They have a lady there named Nora who really treated me good and walked me through all the procedures very well.

4 years ago

Reply from Sunrun

Thanks for your review, Michael! We hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

May. 26th, 2022

check_circle

Verified Customer

star star star star star

Donald

Installation was uneventful, they were gone in one day. They put forty five panels up. They were very professional. They were very organized, they were timely. And all have very good people skills.

4 years ago

Reply from Sunrun

We're thrilled you had a good experience, Donald! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 26th, 2022

check_circle

Verified Customer

star star star star star_border

James

Some of the outside trim was scratched during the installation. I think they should be more careful on the installation when they put it in. Other than that install went well, very good. Customer service is very attentive, detail oriented.

4 years ago

Reply from Sunrun

Thanks for the review, James! We're delighted to hear you had a good experience with us, but we're sorry there was an issue with your install. Thank you for bringing it to our attention!

May. 26th, 2022

check_circle

Verified Customer

star star star star star

David

I have very good communication with Jasmine at grid alternatives. And the service is very good. It covers most of my utility usage. Very smooth. They answer my questions and stay in touch with me.

4 years ago

Reply from Sunrun

This is awesome, David! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 26th, 2022

check_circle

Verified Customer

star star star star star

Frank

They have always been there for us. They fixed my inverter, in fact they had to put a new inverter in when it went out because we are leasing it, so so far what they have been doing satisfies me. The installation was a win.

4 years ago

Reply from Sunrun

We're thrilled you had a good experience, Frank! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 26th, 2022

check_circle

Verified Customer

star star star star star

Miguel

They were great representatives, great teamwork, great communication skills. Install went awesome, it went great. They came in they did awesome work. Good equipment good quality.

4 years ago

Reply from Sunrun

Thanks for your review, Miguel! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 26th, 2022

check_circle

Verified Customer

star star star star star

Michael

They took care of everything, they secured the approval and got the permits and everything and it went seamlessly. Everything's working just fine and my electric bill went to zero. The installation process went fine.

4 years ago

Reply from Sunrun

We're thrilled you had a good experience, Michael! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 25th, 2022

check_circle

Verified Customer

star star star star star_border

Nathan

During the process, everybody got back to me very quickly and had the answers I needed. The product is performing as I expected it to. The team showed up on time and finished very quickly taking care of landscaping. The installation was great.

4 years ago

Reply from Sunrun

We're thrilled you had a good experience, Nathan! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 25th, 2022

check_circle

Verified Customer

star star star star star

Shelley

I've had no problems with them. They installed it in a timely fashion and they're just good to work with. The product seems to be working just fine. It all went pretty effortlessly.

4 years ago

Reply from Sunrun

We're thrilled you had a good experience, Shelley! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 25th, 2022

check_circle

Verified Customer

star star star star star

Shawn

I have had no problems with them. It was a very good experience. I would refer them to anybody else. This is one of the greatest things that I have done, it helps the environment and also helps the consumer to save money.

4 years ago

Reply from Sunrun

Thanks for your review, Shawn! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

May. 25th, 2022

check_circle

Verified Customer

star star star star star

Normand

I chose them because they seem to be more professional. The installation process took a little bit longer than I had expected but it went well. It went smoothly and everything was running in one day.

4 years ago

Reply from Sunrun

Your review brightened our day, Normand! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

May. 25th, 2022

check_circle

Verified Customer

star star star star star

Gary

It's very clean looking and very efficient. I like their customer service as well. The installation process was very simple, one day it was done. I am completely satisfied and pleased with them.

4 years ago

Reply from Sunrun

Thanks for your review, Gary! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 25th, 2022

check_circle

Verified Customer

star star star star star

Paul

Every Time I've called I've gotten an immediate answer and the problem fixed. It's been quite a few years now and I have never had a problem with it. It went smooth as it can be.

4 years ago

Reply from Sunrun

This is awesome, Paul! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 25th, 2022

check_circle

Verified Customer

star star star star star

Robert

The one salesman never called me back which was frustrating but the company is very good. Everything is working out well so I'm very happy with myself that I made a good decision and I am happy with the company.

4 years ago

Reply from Sunrun

We're thrilled you had a good experience, Robert! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 25th, 2022

check_circle

Verified Customer

star star star star_border star_border

Paul Huber Las Vegas, NV

My power system is excellent. Does everything I expect from it. SunRun service is at fault. When I talk to Representatives, they are always pleasant and seem to have concern over my issues. But it end there. I get referred to other departments or to subcontractors who just done close back with me. I call SunRun back to follow up and nice sounding people commit to getting the work done, but it never happens.

6 years ago

Reply from Sunrun

Thank you for your communication in regards to the experience you've encountered. We've saddened to see that this has not been since you're having system issues and you're not able to save. We can certainly address this issue and reach out to you for more details. We'd like to turn this experience around this is not the Sunrun norm.

Jul. 6th, 2020

check_circle

Verified Customer

star star star star star

Fred Apple Valley, CA

We shop at Costco and we found the company there and we went with them because we wanted the best company. They answered all out questions. It has gone quickly and we’ve had no problems.

6 years ago

check_circle

Verified Customer

star star star star_border star_border

Jerome Stockton, CA

There is always room for improvement. The equipment is good and my panels are getting a lot of sun and making my energy stay low. One thing I would note is that Sun Run didn’t say up front that your bill will go up every year. They might want to really put that out up front when they are promoting or selling because we didn’t know until I called about it and they said it was in the contract. Also if you sell the house and they new owners don’t want solar the previous owners are still liable for the solar. Those are two negatives I have with Sun Run. Just be up front with your customers.

6 years ago

check_circle

Verified Customer

star star star star star

Michael Fairfield, CA

I didn’t have to spent a lot of money to have a solar put on my house with the offer that was presented. Everything has worked out according to plan. Everything is good: customer service, installation, and equipment.

6 years ago

check_circle

Verified Customer

star star star star star_border

Patrica Arroyo Grande, CA

Installation was good. I'm starting to pay for electricity again and I don't know if it's because panels are dirty and need to be cleaned. I'm not getting any response back from you people. I was told my bill would go down. I don't think I'm getting the proper information.

6 years ago

check_circle

Verified Customer

star star star star star

John Las Vegas, NV

Installation was fast. They were in and out of here in two and a half hours. If you do nont do a direct pull out of a bank account or credit card they charge you the $75 processing fee which is a joke.

6 years ago

check_circle

Verified Customer

star star star star star

Marsha North Las Vegas, NV

Very friendly, very knowledgeable. When they said they were coming at a certain time they were there and they cleaned up their mess. They were really wonderful. The system seems like it is working well.

6 years ago

check_circle

Verified Customer

star star star star_border star_border

Alfred Waimea, HI

The first few months after installation had many problems with the system . Customer service was deceptive in their phone call saying the system was correct and running correctly and we find out that to be false.after several technical visits and upgrades and batteries weren't even turned on had to get Reguonal manager involved and multiple monthy credits were issued

6 years ago

check_circle

Verified Customer

star star star star star

Samuel Suitland, MD

They had the best offer for with the best long range goals. They were there promptly. No longer waits and the advice was good. Everything was installed properly, it works perfectly with no adverse effects.

6 years ago

check_circle

Verified Customer

star star star star star

Thomas Barstow, CA

Everything has been good so far. My solar is on the ground not on my roof which is what I wanted. The guys that did the instillation were excellent but that wasn't Sun Run that was another company.

6 years ago

check_circle

Verified Customer

star star star star_border star_border

Angela Escondido, CA

I liked that it was offered through Costco. The instillation was quick and went well. They're very slow to respond as far as sending people out for repairs. The turnaround time it is too long. We had problems with the inverter and they had to give us a new one under warranty. We were without our solar power for a long time. We had to go back on SDG&E at peak rates. It was a good two months and it wasn't until I got Costco involved that anything started to happen. The whole process to get the inverter replaced was very difficult.

6 years ago

Reply from Sunrun

Thank you for sharing your story, Angela. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Jul. 20th, 2024

check_circle

Verified Customer

star star star star star

Anne Waddell, AZ

They were professional and new what they were doing. I've had no problems with the panels since they've been installed. Everything has been great. I have no complaints. I am very pleased with the addition of solar panels.

6 years ago

check_circle

Verified Customer

star star star star star_border

Barry

We do not have our system very long, and so we have not built up any solar credits. While bills have been reduced, we have not amassed enough solar credits to offset the high use months. The jury is still out whether the original system was designed with enough power to accommodate our needs.

6 years ago

check_circle

Verified Customer

star star star star star

Jose Riverside, CA

I have a good amount of energy for the whole house and I don't have to pay that much. They had to put a new roof on and do a lot of steps before they put in mine. I check how all the panels and they do great.

6 years ago

Sunrun Reviews