Sunrun: Read 3,095 User Reviews From Real Homeowners

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Juyi Youk Gilbert, AZ

I had a free consultation 3 weeks ago. Costco financing and gift card bla bla was all good. I didn't sign right away. 2 weeks later I sent text massages to sales person that I might want to start later and not right away and I had some additional questions. My phone showed the massage was read. No respond until now. I can imagine how good customer service I could get once it is sold and installed.

6 years ago

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steven j sibler Loma Linda, CA

Felt I was being listened too by telling Ozzie I had the right color paint, the sample was used and it didn't match, so I now need to go out and repaint conduet and paint all the rest of unpainted. When I asked Why he did it was told he couldn't find my paint but never asked where I had it(it was kept inside for preservation) Then told the Sunrun agent would finish up on the remaining painting

6 years ago

Reply from Sunrun

Hello Steven S. Thank you for sharing your concerns, I've reached out to Jessica your installation coordinator and she will be in touch with you. We want to take the opportunity and make this right! Thank you for helping create a planet run by the sun.

Jun. 27th, 2018

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Andy Phoenix, AZ

My initial experience was really good....the installation was done well and they maintained great contact with me throughout the entire process. My panels have been up and running now for about 6 months and I am actually trending to pay more for my electricity than wo the panels. I emailed customer service to make sure the panels were working correctly and was told a rep would call me that day. It’s been almost two weeks(and a follow up email from me)and still have heard nothing. Curious how this plays out. Update Still have not heard from a rep as was promised by customer service email. Newest bill came in from APS....highest I've ever paid for a monthly electric bill between APS and SunRun.

6 years ago

Reply from Sunrun

Thank you for your communication, Andy. This is not the typical customer experience and we provided this feedback to the sales leadership. We want to take this chance to turn things around for you, please private message us your contact information. We will have a rep reach out to you.

Jun. 5th, 2018

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G. Gallegly Clute, TX

Our solar panels were installed this week. Thanks to John, Chris, Chema, and Spencer for a very professional installation. We can't wait until our system is inspected and we can officially "turn it on".

6 years ago

Reply from Sunrun

Thanks for sharing your wonderful story, G. Gallegly! Our drive is to make solar hassle-free by being attentive and focusing on each individual customer's experience! We also understand strict safety, professionalism, and organizational standards all go along with that. After all, we're only happy when you are! So thrilled you're with Sunrun! Power Forward! #savewiththesun

Jun. 5th, 2018

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Gary Gilbert, AZ

I have a paid system on my home and the system has shown two different faults. Both times I contacted customer service was told “system operating as expected.” I insisted a tech come out and I was correct -one of two converters not working correctly - system was not producing at capacity- and they performed upgrade. Now system shows 88 kw 55kw 32 kw and 133 kw on consecutive days so I looked at meter and it’s display not working. Called Sunrun and they refuse to send tech out again even though I sent pic of bad display and odd production days. I can pay 95/hr for tech even if I’m right and their system is broken. There is no service when customer is right. They claim they will come out when your system drops in production but they said today system is producing fine even though there was 100 kw difference in production in one day and I sent pic of bad display. Asking for a supervisor will get rude reply to call back.

6 years ago

Reply from Sunrun

Thank you for reaching out, Gary. We are sorry to hear that this was your experience with Sunrun. This is not the Sunrun norm. Our aim is to provide a customer experience that meets your expectations! We would be happy to further investigate this matter. Please private message me your contact information.

May. 15th, 2018

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David Bremer Covina, CA

I HAD to take the SUNRUN system on my house when I bought it. No provisions to return the system if I didn’t want to take over the lease. Wife loved the house, we took the system. I pay 10 cents per kWh over SoCal Edison’s Tier 1 which is 16 cents. I very rarely go over the Tier 1 rate. My SUNRUN rate is higher than Edison’s tier 2 rate. My only savings come from the fees and taxes I don’t pay Edison. I also was never told about the residuals that Edison charges. I get a bill for $4 to $7 dollars a month. I initially thought “This is Great!”. Then I found out about the residuals. I started paying on the. Late last year but was still hit with an $800 bill in January 2018. On average, with the higher cost per kWh with SUNRUN, I am paying just a few dollars less than if I were on Edison alone. That savings becomes less each year as SUNRUN does their annual 2.9% increase. They are not regulated by the public utilities commission so we are stuck. Oh, and I also had an Inverter fail. Took almost 3 months, if memory serves, to get it replaced. Along with at least half a dozen phone calls. If you can afford it, purchase your system. If not, do your research. What is the rate. Will they keep rates at or near your electric companies rate. What is the turn around time for repairs when needed. I dislike SUNRUN almost as much as I dislike my LG washer. But, like everyone else, I am stuck for another 15 years.

6 years ago

Reply from Sunrun

Hello David B. Thank you for the feedback, we understand buying a home can be a process. The lease was transferred to you effective October 31st, 2016. Looking at the system, it is setup to generate about 10,523 kWh a year. I see you contacted us February 1st about your saving concerns and our Customer Service Rep offered to run a Savings Analysis for you. Once you go solar, your utility company will begin billing you as a "net energy metering" (NEM) customer. This means instead of billing you for all of your electricity usage, your utility will bill you for the difference between system production and how much total electricity your home needed for the month. For example, if the system generates 400 kWh of solar electricity and you used 600 kWh of electricity in your home, your utility company will only bill you for 200 kWh of electricity. We will be more than happy to run the savings analysis for you, are we would need are 12 months of bills dated after 10/31/2016.

Mar. 12th, 2018

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Michael Peck Las Vegas, NV

Our system was installed in November of 2017. We were so excited. The experience with Sunrun up until this point had been OK. The technicians that installed the system did a good job and were very professional. However, it would be well over 2 months before our system would ever be turned on mostly due to problems passing city inspections. Finally, in February (this month) we were able to power on the system. According to data from our NV Energy app, we were generating more power than we were using. Yay!!! Then a couple of weeks ago we received a call from a Sunrun technician asking us to shut down the system and re-boot it because it wasn't transmitting data to Sunrun. OK, so we did that. We were told that if that didn't work that a technician would be in touch to schedule someone to come out and test it. They came out this past week, without us knowing, and turned everything off. We call customer service and were told that the inverter needed to be replaced and that an order had been placed for the new one. No date given when it would be available to be installed and no date when we will be up and running again. My question.... why wasn't the system tested after it was installed? The only time I saw them turn on the system was just as the sun was going down, so not sure how that was effective? So, long story short, from about Mid November 2017 up until February 10, 2018 total time the system has been available for use? about 8 days. During that time I have had to start paying on the financing bills and still paying full rates and usage bills to NVEnergy. By this time I should have been building credits during at least some of December and all of January and now into February. Sunburn did offer us a $100 dollar credit on the system sometime back in January. Really? $100 dollars doesn't even come close to the increase in expenses of paying for an inoperative solar system that was sold to me with the expectation that it would cover %95 of our power usage, and also paying full rates to the power company. So much for solar power and so much for Sunrun.

6 years ago

Reply from Sunrun

Thank you for your communication Michael, we are sorry to hear about your dissatisfaction. We proactively monitor your system and reach out to you if there are issues with the system. We do apologize if there was not much communication. I can certainly understand service issues are frustration, the good thing is we took initiative to resolve the issues. As a Sunrun customer, you are protected by our performance guarantee. This guarantees that you will never pay for electricity that you do not receive. On every anniversary of the In-Service Date (PTO), Sunrun will calculate the "Actual Output" of the system. If the actual output is less than the guaranteed output for that anniversary date listed in Exhibit A then Sunrun will issue a refund. This refund is calculated by subtracting the actual output from the guaranteed output and then multiplying by the refund rate listed for that year in Exhibit A.

For example, if in year 6 the system was expected to generate 42,000 kWh cumulatively and actual generation was 41,500 kWh, we will credit your account based on the 500 kWh the system fell short multiplied by your refund rate, i.e. 500 kWh x $0.13 = $65.

If you have any questions please feel free to private message me your contact information.

Feb. 12th, 2018

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AL 95209

Very knowledgeable technical people . They were very punctual in coming on the date of the installation of panels on the roof. The paint on the electrical conduits was perfectly matched to the paint of the house. Very professional people. Very highly recommended.

7 years ago

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Ian Bamer 94561

Sales Rep (Ian) had a lot of good information and patiently answered every question I had. The project manager has now taken over (Jessica) and is good about keeping me informed every step of the way. We are currently waiting for the permit package to be submitted.

7 years ago

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Kenneth and LouAnne Preston

The SunRun Solar experience has been a great one from beginning to end. Every person involved was professional, experienced, personable and on time. We are more than happy with our SunRun experience.

7 years ago

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Richard Osborne Phoenix, AZ

Starting to finish this has been amazing. At first was skeptically talked to sales person was explained everything. Insulation was W/O ??? and very easy on my part (did nothing) conpletion again timely and easy WOW I'ved enjoying this new experience!!

7 years ago

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Alvin J Clark Travelers Rest, SC

Alvin J. Clark I was very pleased with the great services that was provided to me with Sun Run. They were very professional and courteous every time I had to call them regardless what time it was during the day.

7 years ago

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Zoltan Rab Bowie, MD

Sunrun is a company that has a wide range of quality depending on what area you look at. Let me review them in chronological order. 1) Sales/Marketing: My first contact with Sunrun was in December 2015 - the same month when I bought my house. The problem there was that I did not have enough usage statistics so I was not able to provide them with an annual consumption figure. But I called my electric company and they gave me an annual number for the previous owner. Sunrun did a fairly good job taking it and make an initial design. 2) Permits, paperwork: I give very high rating to Sunrun how they took care of the bureaucracy related to the installation. 3) Installation: The installation was a little less than 5 stars. The initial schedule called for a day with 5 people, but we ended up with two days and 3 people. That was just an additional work day where I had to find out how to stay home. The installers worked quietly, but they've left some debris after they left the site. They also drilled some unnecessary holes into the siding which they promised to cover, but they never did so. 4) Activation: I was told that it takes a few days to activate the system once the net meter was installed by the electric company. It was more than just a couple of days, and I suspect that they wanted to wait until the first of the month so they don't run into complicated billing issues. I didn't receive any notification telling me that my system went online - I just started to notice that the meter was spinning backwards. (Which was great!) 5) Service: After a few weeks of production, the system was not properly reporting the daily production on the web site. I kept telling Sunrun about it, and they told me that it was a temporary problem. After about 2 months they admitted a real error, and they came out and replaced something in the hardware and all of the sudden the data showed up correctly 6) Customer service: I reported other issues to Sunrun. While the representatives were polite and kind, many of the issues were not fixed. The biggest shock was that I tried to refer a friend (for the financial benefit) but the page was not working properly. It took me 3-4 contacts until it was entered in the system, but after 2 months my friend was still not contacted by the company. Overall: Sunrun seems to be great at the beginning, but their greatness and quality declines as you progress into the the implementation and production.

7 years ago

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Mary Ann Ballesteros Elk Grove, CA

Sunrun is the only company that delivered services as promised. Every other Solar Company did not prove a long term business relationship or quality in their product and service.

7 years ago

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Ruel Parent San Jose, CA

We are planning a home remodel and want to include solar in the project. I engaged with the consultant and he collected all the information. I even provided drawings of the new part of the house where we would like to put the panels. Then their design team said that because it was not complete and verified they could not proceed. I have already received bids and this came as a surprise. Since we are in the stage of selecting the team we want to work with for our remodel this eliminated them from consideration. If you are looking for a partner to do solar for a remodel look somewhere else, this should be something they explain to their consultants so as to not waste people's time.

7 years ago

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john Vigilante

i enjoyed my time working with sunrun,on the phone and watching the workers installing my panels on my roof ,and i'm looking forward to my solar savings thank you john vigilante summerville sc

7 years ago

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Gordon Hemphill Greenville, SC

The entire sunrun process was easy simple and convenient. The staff was very professional and helpful. I did not have a problem at all. I would highly recommend this program to anyone.

7 years ago

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Dennis Gustafson B M Goldwater A F Range, AZ

Very professional installation.I worked in maintenance for 45 years and was very impressed with the work in a short time Customer service is the best We love our solar system Thanks to all involved.

7 years ago

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Travis Green

I have sun run solar panels on my roof. It has been a great experience and I would recommend them to anyone, in fact I have. Many of my neighbors also went with sun run and are loving there low power bill, sun run is great!

8 years ago

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Barry Alan Epsom, NH

Our 2 ground arrays are already over producing almost 2 to 1. The installation, service and overall dealings with SunRun have been nothing short of an excellent experience! Leasing, not owning was a no brainer!

8 years ago

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Ronald Crasto Phoenix, AZ

We installed a Sunrun solar panel system about 3 months ago. They installed per promise & the system has been running great for the past 3 months. Overall savings so far on the electric bill around $600 so far.

8 years ago

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Robert Knight Yucca Valley, CA

Right now I am not a happy camper with SunRun. First, I feel I made the sad mistake of leasing. My mistake, I didn't truly understand solar. I just wanted to reduce my electric bill and was under the assumption by going solar I wouldn't have a bill that I would be getting paid for putting electricity on the grid. Wrong mistake on my part. Our grid is with Southern California Edison who I end up paying at the end of the year almost $900.00 for taxes, and fees they still charge. Plus the payments I make to SunRun monthly. I was with the understanding I would be producing more electricity than I would require. I was also with the understanding SunRun, since I am leasing, would maintain my system. Well the inverter that was installed is no longer working. I have been without solar now since the 22nd of June 2016 and it's now 19 August 2016. SunRun outsourced the repair to another company, Helio Power, and I am told there is a backlog of inverters which need to be required. I will purchase the solar system which has been installed and am actively searching for another company to install more panels, and who can deliver on their promises.

8 years ago

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Bal Raj Rai New York, NY

It is a great opportunity to go Sunrun Solar bcuz we can save some dollars out of our Overpayment being paid to Eversource every month. I paid $150-$250 each month to Eversource. Now I got a bill of $101 for about 2 months. That's why I request every homeowner To go Solar! Please don't delay, save money and have clean energy as well. Thanks

8 years ago

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Jeff Sanders Merced, CA

Very well-trained and effective staff in all areas... Sales, planning, installation, permitting,and startup were done without a hitch and within the promised times. We haven't needed service, so I can't comment on that.

8 years ago

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Ron Lambert New Bedford, MA

I have been with SunRun for approx 4yrs and never had a problem. There was a smooth transition from introduction to the turning on the panels no complaints. I believe any problems start with the rep and the install team. Consistent product across the area served.

8 years ago

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Gordon Jackson Newark, NJ

The amount of customer service is incredible. Constant email updates of the entire process from start to finish along with visits and phone calls from the friendly sales staff.

8 years ago

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Greg Nage Sewell, NJ

Everything was great from beginning to end. Install crew showed up an hour early to accommodate my schedule. Had running a month now and no problems. Great company to do business with.

8 years ago

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Robert Casper West Bridgewater, MA

Everything went smoothly from the installation to flipping the switch on the box. It took an extra bit time time due to my towns inspection process but in the end, all went well.

8 years ago

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Cedric Sarkin El Segundo, CA

Still a bit early to know exactly. As I have not received the 3 months of bills yet from Edison. However we are excited to have solar and feel Sunrun did an outstanding job getting our solar system installed.

8 years ago

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Tom Wellman North Las Vegas, NV

This was an easy experience! They were professional and took care of business every step of the way. I just hope that they are able to continue to do business here in Nevada. Make the right decision PUC.

9 years ago

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Michael Bik Merced, CA

I have been with Sunrun for just under a year. The entire process todate has been smooth. I would highly recommend signing up with them especially if you use a lot of electricity. You cannot go wrong!!!

9 years ago

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Barry Klein Monsey, NY

It was a great decision, going solar and doing with SunRun. My system is performing better tht had been presented to me. My system has been installed for 1 1/2 years now and I only regret not having done this sooner The folks at SunRun are professional and a pleasure to deal with. I can'r say enough about them.

9 years ago Edited May 6, 2024

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Sherry Woodstown, NJ

Overall solar experience is rated a 9. HOWEVER, Regina is correct, in that Sunrun gives you a yearly increase of about 2%. They tell you in the beginning it is a set rate for the length of the contact, then surprise you with it every year and tell you it's in the contract. It is...in VERY tiny writing. Also, if you have a leak and ask them to come check it out, you may as well just get it fixed, This is the second time I had a leak and this time, I've been waiting a month already for them to have Power Overhaul come out and take a look at it. That company has the worst customer service next to Verizon. They don't call you back, forget about you and seem clueless when you call them.SO frusterated at this point, I'm ready to take the panels off myself and put them in the street.

9 years ago

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Larry Lewis Apo, AE

Had solar panels installed in 2014 by Sunrun. The install went smooth and my electric bill has dropped significantly. Got the various rebates and most importantly, the Federal 30% tax credit was applied to last year's taxes. I would recommend Sunrun to anyone interested in solar installation.

9 years ago

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Nelson Phoenix, AZ

Most awesome job. Guys arrived on time both days as they said and were very courteous. I feel they went above and beyond with the job they did. Herman, Manny,Jose Fernando and Sal , GREAT JOB. Higest recommendation.

10 years ago

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jose cintron Parkville, MD

I am satisfied with sunrun, my installation was outstanding and they leave my place very clean. I am very satisfy with the solar system, for nine month in the row all I pay is 7.86.

10 years ago

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Derek Moore Fullerton, CA

Satisfied with the installation , production of the solar panels was as indicated and savings outlined have been realized. Only drawback was with customer service responses to referrals and referral bonuses promised but delayed.

10 years ago

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Torian Lindsey Missouri City, TX

Wanted to try something new and give solar panels a try!

2 months ago

Reply from Sunrun

Thank you for helping us to create a planet run by the sun!

Oct. 23rd, 2024

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Leroy Mcfadden Missouri City, TX

Because Devan convinced us he’s very convincing

2 months ago

Reply from Sunrun

Leroy, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Oct. 23rd, 2024

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Michael Porazinski

Very smooth process from beginning to end.

2 months ago

Reply from Sunrun

We're thrilled you had a good experience, Michael! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Oct. 18th, 2024

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George

product function and its help in our electric u

2 months ago

Reply from Sunrun

Thanks for your review,George! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you are having a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Oct. 15th, 2024

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Tammy Herbert

I like their knowledge and professionalism.

2 months ago

Reply from Sunrun

Thanks for your review, Tammy! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Oct. 15th, 2024

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Kyara Webb Houston, TX

I love all of the warranties Sunrun offers!

2 months ago

Reply from Sunrun

We're thrilled you had a good experience, Kyara! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Oct. 8th, 2024

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Jarett Tanaka Pearl City, HI

Prices are good and their system works for our situation.

2 months ago

Reply from Sunrun

This is awesome, Jarett! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Oct. 7th, 2024

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Verified Customer

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Bruce Weeks

Great, fantastic , don’t delay, make call

2 months ago

Reply from Sunrun

We're thrilled you had a good experience, Bruce! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Sep. 30th, 2024

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Verified Customer

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Jim & Mary

Ease of procedure and quick process of documents and installation.

3 months ago

Reply from Sunrun

We're thrilled you had a good experience, Jim & Mary! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Sep. 20th, 2024

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Verified Customer

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John Amato

very professional, helpful, and thorough

7 months ago Edited October 9, 2024

Reply from Sunrun

This is awesome, John! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 1st, 2024

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David Swenson Denver, CO

I think their model is simple and straightforward. While I was researching systems and companies I talked with them and considered going with them. However, if you can find access to financing to own your own panels I really do not think their model is in the best interest of the homeowner. And I know when it comes time to sell a home (have several friends who have done this) with Sunrun leased panels it can be a headache and deterrent to some buyers. I would strongly recommend people to own their panels not lease them! Leasing saves in the short term, but provides no equity to the homeowner longterm!!!

2 years ago

Reply from Sunrun

Thank you for sharing your story, David. Your feedback helps us to keep improving your solar experience.

Jun. 29th, 2022

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Christina Sutu-Wallar Pittsburg, CA

Sunroom provided me with a quote to install solar on my home, and how it would work with my local gas and electric company. I appreciated the detail they provided me, and taking the time to explain things to me. I’m sure they explain it 10 times a day to 10 different people, but they never met me feel rushed, or like my questions were redundant.

2 years ago

Reply from Sunrun

This is awesome, Christina! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for going solar with us!

Jun. 22nd, 2022

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Anne Cabrera Mission Viejo, CA

The sales rep was recommended by a family member. We set up an appointment and he did all the work. We needed up getting a new roof ,solar panels and a battery. No issues and everything went smoothly. I just pay the company a flat rate and since I am producing energy, my Edison bill has been about $1/month.

2 years ago

Reply from Sunrun

Thanks for your review, Anne! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jun. 22nd, 2022

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