Sunrun: Read 4,243 User Reviews From Real Homeowners

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Verified Customer

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Frank

I had a good experience with the installation process; it went smoothly and I was satisfied with the outcome. However, the follow-up management could use improvement, as it seemed to be the source of any issues I encountered. Overall, I'm happy with the service but there's room for enhancement in communication.

1 year ago

Reply from Sunrun

Thank you for sharing your experience, Frank. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Oct. 11th, 2024

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Verified Customer

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Nick

I'm really disappointed with my solar panel experience. I was promised savings, but my bills have been higher than expected. The installation took longer than promised, and I feel like I'm spending more money instead of saving. I'm considering removing the panels altogether.

1 year ago

Reply from Sunrun

Nick, thank you for reaching out to us and apologies that we have not provided you with a positive experience. We want to help resolve your concerns, we will be sending you a direct message to assist you. Thank you!

Oct. 11th, 2024

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Verified Customer

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Rosemary

Professional trustworthy sales people, great-after-the-sale service. Great system that performs as we were promised. Couldn't be happier with Sunrun or the installation.

1 year ago

Reply from Sunrun

Rosemary , your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Oct. 2nd, 2024

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Verified Customer

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Ductuyen

Very upset with the fact that the representative who sold me the product did not disclose the fact that they charge $200 per panel to be removed if work on your roof needs to be done. They said that they will take care of the panels, but never mentioned it would cost money to remove.

1 year ago

Reply from Sunrun

Ductuyen, thank you for bringing this to our attention. Sincere apologies for the frustration our services have caused you. We want to help resolve your concerns and improve your experience with us. We will be sending you a direct message to obtain additional information to assist you. Thank you!

Oct. 2nd, 2024

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Verified Customer

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Farida

It's the best money I have ever spent. I am so happy I called Sunrun and did the project with them. Best price, best product and best customer service.

1 year ago

Reply from Sunrun

This is awesome, Farida! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Oct. 2nd, 2024

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Verified Customer

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Ana Long

Anthony was extremely friendly, knowledgeable about the subject and very professional as well. Highly recommend Anthony for your energy savings in your future!

1 year ago

Reply from Sunrun

This is awesome, Ana! Your positive feedback is like a ray of sunshine to us, and we're so happy Anthony could guide you through your solar experience. Thanks for going solar with us!

Sep. 30th, 2024

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Verified Customer

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leticia bradshaw

The solar panels were installed in a timely manner. The crew did a great job installing and leaving the premises clean. There have been no issues with the system.

1 year ago

Reply from Sunrun

Thanks for your review, Leticia!Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Sep. 27th, 2024

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Verified Customer

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Douglas

Since I've installed my panels over a year ago I had two more family members move in with me and I'm not getting the savings that I thought I would get. I had requested 14 panel originally but only got 12 panels.

1 year ago

Reply from Sunrun

Hey there, Douglas! We appreciate you taking the time to reach out to us. Typically monthly savings will vary depending on your usage patterns. No need to worry, our team is here to help you maximize on those savings. We will be sending you a private message requesting additional account information so we can confirm your account. Thank you!

Sep. 25th, 2024

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Verified Customer

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Frank Diaz

Love the customer service provided, very informative and helpful. Glad I choose sun run, great staff I will definitely recommend them to friends and family.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Frank! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Sep. 11th, 2024

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Verified Customer

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Vishnu Vadla

Having had Sunrun solar for last 8 years now going with powerwall installation. Trust and dependability has brought me back to them to create a safe and dependable system for my home.

1 year ago

Reply from Sunrun

This is awesome, Vishnu! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us and thank you for being apart of the Sunrun family for 8 years!

Sep. 9th, 2024

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Verified Customer

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Ana Paulina Martinez

Erik was great! He was patient and explained everything very well. This is the second time I do a process with Sunrun and I have a great experience.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Ana! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Aug. 21st, 2024

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Verified Customer

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Lisa Penaloza

I was holding back on getting solar after dealing with Ross he made the experience smooth and answered all my questions and is very knowledgeable . Highly recommend Sunrun

1 year ago

Reply from Sunrun

This is awesome, Lisa!Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Aug. 21st, 2024

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Verified Customer

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Jon Begerow

There was nothing easier than following the instructions from David during our meetings together . Explanations were forthcoming. It was a great experience.

1 year ago

Reply from Sunrun

Jon, your feedback is greatly appreciated! We’re delighted to learn that David, your representative, provided attentive assistance and was able to help answer any questions you had. Thank you so much for sharing your experience with others.

Aug. 17th, 2024

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Verified Customer

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Pete

The technicians were efficient and knowledgeable, taking care of everything promptly when they had the necessary parts. The process went smoothly, but I do wish they had better resources for parts.

2 years ago

Reply from Sunrun

Thank you for sharing your experience with others, Pete! We are happy to hear that the entire process went smoothly and appreciate your feedback regarding our equipment. Thanks!

Jul. 20th, 2024

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Verified Customer

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Shirley Oferrall Tracy, CA

I had a bad experience with SunRun. A rep set up an appointment, but no one showed up or called. When I contacted SunRun, they claimed there was no appointment. Wasted a day off work for nothing. Disappointing service.

2 years ago

Reply from Sunrun

Shirley, we are so sorry to hear that your representative was a no-call no-show. Your frustration is completely understandable and our team would like to speak with you further about your concerns. Please send a message to resolutions@sunrun.com with your service address so we can confirm your account. Thank you!

Jul. 23rd, 2024

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Verified Customer

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Cynthia

I contacted the company for a service tech to check my solar panel's energy production, but it took 3 months to get a response. Customer service was disappointing, with delays and runarounds when seeking help. Despite this, the team that worked on my service, installation, and sales were excellent. Overall, great service from the technicians, but customer service needs improvement.

2 years ago

Reply from Sunrun

Cynthia, we appreciate you taking the time to share your feedback. Let me start by saying we are so sorry to hear that it took longer than expected to get a technician out to your property. If you are still experiencing issues please send a message to resolutions@sunrun.com with your service address so we can assist you further. Thanks!

Jul. 23rd, 2024

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Verified Customer

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Anonymous

I had some billing issues 8 years ago, so I can't rate the customer service experience fully. It was good for what happened. Communication problems due to internet connections. Overall, it was fine.

2 years ago

Reply from Sunrun

We appreciate you taking the time to reach out to us. We are very sorry to hear that you previously had an issue with your billing and for that, we sincerely apologize. If there is anything you need assistance with, please send your service address to resolutions@sunrun.com. Thanks so much!

Jul. 23rd, 2024

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Verified Customer

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Wayne

The process went fairly smoothly, except for some issues with the service hookup that took a few months. Overall, I'm all set and satisfied with the service. Thank you.

2 years ago

Reply from Sunrun

Thanks for your review, Wayne! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Jul. 20th, 2024

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Verified Customer

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Anonymous

The customer service was satisfactory overall, but I did have to wait longer than expected to receive assistance. It would be great if they could improve their response time in order to better serve their customers.

2 years ago

Reply from Sunrun

Thank you for sharing your experience. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

May. 8th, 2024

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Verified Customer

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Demitrius

I was pleasantly surprised by the punctuality and efficiency of the service. It was incredibly fast and everything was done smoothly. I would highly recommend it.

2 years ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family, Demitrius!

May. 8th, 2024

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Verified Customer

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Michael

Although I can't comment on the customer service, the overall experience went smoothly. However, the energy production seems lower than expected after 2 years, possibly due to a design flaw in the system.

2 years ago

Reply from Sunrun

Thank you for sharing your story, Michael. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

May. 8th, 2024

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Verified Customer

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Toni

I had a frustrating experience with the lack of follow-up calls from the company. While the installation process was satisfactory and the team did a good job cleaning up, there was an oversight in the design phase resulting in insufficient panels. As a result, I still have to pay my power bill every month, which is disappointing.

2 years ago

Reply from Sunrun

Thank you for reaching out to us, Toni. Your monthly savings may fluctuate based on your usage patterns. Rest assured, our team is dedicated to assisting you and are here to ensure you are optimizing your savings potential. Please feel free to send us a private message with your service address or send an email to resolutions@sunrun.com. Once we confirm your account we will assign a dedicated Expert who will be taking a closer look into this. Thanks!

May. 8th, 2024

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Verified Customer

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Ray ingalls Essex Junction, VT

The installation process was smooth, but I was disappointed with the slow response time when I reached out with questions or issues. It took a while for them to get back to me, which was frustrating.

2 years ago

Reply from Sunrun

Thank you for sharing your experience, Ray. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to escalate your concerns. Thank you for being apart of our Sunrun family!

May. 8th, 2024

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Verified Customer

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Cidalia

The customer service experience with Sun Run was disappointing. While the installation team did a good job, there was confusion regarding the billing process. Initially told there would only be one bill after the second set of panels were installed, the customer now faces the inconvenience of managing two separate bills. This lack of clarity and unexpected financial burden has left a negative impression on the overall experience with Sun Run.

2 years ago

Reply from Sunrun

Thank you for bringing this to our attention, Cidalia. We'd be happy to look into this for you and we will be sending you a private message requesting additional account information so that we can assign a Specialist to assist you directly.

May. 8th, 2024

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Verified Customer

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Joseph

I rarely need the service, but when I do, they are always available and have installed it. The team is friendly, professional, and I am satisfied with their service overall.

2 years ago

Reply from Sunrun

We're thrilled you had a good experience, Joseph! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 8th, 2024

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Enrique

I had a series of disappointing experiences over the past few months with the service. The technicians were polite but lacked knowledge about their work. They completed the task, but it was not up to par. Overall, I was left unsatisfied with the service provided.

2 years ago

Reply from Sunrun

We’re truly saddened to hear about the challenges you’ve encountered, Enrique. Your satisfaction matters to us, and we’re eager to better understand your situation. Please send your service address to resolutions@sunrun.com along with an overview of the specific issues you are having so we can help you further. Thanks!

May. 8th, 2024

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Verified Customer

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Janice

I was initially unsure about the service, but it turned out to be better than I expected. The team did a thorough and efficient job, leaving everything clean. Overall, I was satisfied with their work.

2 years ago

Reply from Sunrun

Janice, we are happy to hear that you had such a great and seamless installation process. Thank you for helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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James

They are very knowledgeable and pleasant to deal with. We haven't proceeded with the installation yet, but discussions have been positive. Looking to expand due to high costs, but overall, a good company to work with.

2 years ago

Reply from Sunrun

We are so happy to hear that our representatives were able to address any questions or concerns you have about going solar. We look forward to having you as part of our Sunrun family. Thanks for taking the time to share this, James!

May. 8th, 2024

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Verified Customer

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Carla

I was impressed with the responsiveness of the team, they were quick to address my needs. The service was fast and efficient, which I appreciated. Overall, I had a positive experience and would recommend them.

2 years ago

Reply from Sunrun

Your review brightened our day, Carla! Thanks for taking the time to share your experience! We are so happy to hear that our service was fast and efficient for you and we appreciate your positive feedback. Thanks!

May. 8th, 2024

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Verified Customer

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Dave

great product. i only wish that they werent so insistent to not overbuild the system. you can always add panels later, they said. BUT not without negating the terms of the original install. It was pretty bad advice.

2 years ago

Reply from Sunrun

Thank you for your review and thank you for sharing your experience, Dave. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Mar. 20th, 2024

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Verified Customer

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Michael

I recently had the pleasure of using this company for installations in two different homes, and I must say, they exceeded my expectations both times. The process was smooth, quick, and they delivered on everything they promised. Their service is top-notch, and I truly believe they are the best company in the business.

2 years ago Edited January 10, 2024

Reply from Sunrun

Michael, we wanted to express our sincere thanks for your review! It brings us immense joy to learn that you have used our company in two of your homes. Thanks for being part of our Sunrun family!

Jan. 10th, 2024

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Verified Customer

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Robert Jones Washington, DC

I have been very pleased with the way the panels blend in with my roof. Also, the small amount of additional items necessary to make the electric hook up.

2 years ago

Reply from Sunrun

Thanks for your review, Robert! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jan. 3rd, 2024

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Verified Customer

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Steven Spencer, MA

Everything that Sunrun said about solar was right on the money. We haven't had a electric bill since we had solar installed. Plus we also charge our EV with it.

2 years ago

Reply from Sunrun

Thanks for your review, Steven! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Nov. 8th, 2023

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Verified Customer

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Van

I've had it now for almost a year, and there's been no problems. The guy that I was working with was always very accessible and willing to answer questions.

2 years ago

Reply from Sunrun

Thanks for your review, Van! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you are having a good experience with us. Thank you for choosing us as your solar provider!

Nov. 1st, 2023

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Verified Customer

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Patrick Lombard, IL

2 years ago

Reply from Sunrun

This is awesome, Patrick! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Sep. 20th, 2023

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Verified Customer

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Wendy Ormont Jack Hemler

The system haa been reliable. In 5 years we had 1 panel or wire go bad and Sunrun fixed it in 3 weeks. We missed a lot of summer production but the process was really smooth and easy. (Amazing is not my comment)

2 years ago

Reply from Sunrun

Thank you for sharing your story, Wendy. Your feedback helps us continue to improve your solar experience. We're glad to hear your panels were fixed! If you ever need additional help, feel free to reach out to us directly! Thanks for choosing us as your solar provider!

Oct. 4th, 2023

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Verified Customer

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John Panek Ludlow, MA

It works as promised and has had only one problem in all the years it has been on the roof. The problem was not with the hardware but an oversite by a technician.

2 years ago

Reply from Sunrun

Thanks for your review, John! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Oct. 3rd, 2023

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Verified Customer

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Kevin

they just took care of everything all at once, no problem. It was very easy and it's working well. We're very happy with it, and our True Up bill is almost zero.

2 years ago

Reply from Sunrun

Thanks for your review, Kevin! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Sep. 29th, 2023

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Verified Customer

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Leslie Santa Barbara, CA

I would give it 5 stars except Sunrun has failed in painting my conduits, which they promised to do almost 2 years ago. I have tried contacting people in many roles there & no one does a thing about it.

2 years ago

Reply from Sunrun

Thank you for bringing this to our attention, Leslie. We'd be happy to look into this for you and we will be sending you a private message requesting additional account information so that we can assign a Specialist to assist you directly.

Sep. 20th, 2023

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Verified Customer

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Clarence Palm Springs, CA

Since buying out my lease 9.months ago, there has virtually been no communication with Sunrun which is disconcerting as well as disappointing I can only assume that the system is operating efficiently.

2 years ago

Reply from Sunrun

Thank you for sharing your story, Clarence. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Sep. 20th, 2023

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Verified Customer

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Sharon Nelson Palm Desert, CA

I have Sunrun Solar on my house in Redwood City, CA and I would rate my experience with that installation and operations a 5, however, I am now trying to get Sunrun Solar system on my house in Palm Desert, CA and they are taking a long time to get me the site visit report and installation design information that I needs for the HOA approvals.

4 years ago

Reply from Sunrun

Thank you for sharing your story, Sharon. Your feedback helps us to keep improving your solar experience. We will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your issue. Thanks!

Jun. 30th, 2022

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Verified Customer

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Vanessa Orlando, FL

The whole process from beginning up to now has been very good. We felt supported and heard anytime we had a question about something. App is easy to use to track data too

4 years ago

Reply from Sunrun

Thanks for your review, Vanessa! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Jun. 23rd, 2022

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Verified Customer

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Greg Salt Lake City, UT

My system is producing more than expected and never had an issue. Going solar with SunRun was the best decision I made for my household. Highly recommend!

4 years ago Edited October 25, 2023

Reply from Sunrun

We're thrilled you had a good experience, Greg! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jun. 16th, 2022

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Verified Customer

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Margaret

It's beautiful, it works, and I'm saving money. Very professional. They arrived, they installed it, they cleaned up, and they left. They were wonderful.

4 years ago

Reply from Sunrun

Thanks for your review, Margaret! We're so delighted to hear that you're saving money with solar. We hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

May. 26th, 2022

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Verified Customer

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John

They were very very friendly, they were very thoughtful and very precise at explaining everything. They were hearing done installing in one day. I'm pretty happy.

4 years ago

Reply from Sunrun

Thanks for your review, John! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

May. 26th, 2022

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Verified Customer

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Craig

The people were nice and talked and showed us how to use it. They worked very quickly and were very clean and picked up afterwards. I've had no problem with it.

4 years ago

Reply from Sunrun

Thanks for your review, Craig! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 26th, 2022

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Verified Customer

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Marina

It's working out pretty good, it was the right company for me. Whenever I had questions they were able to answer them and take care of my needs. It was easy for me.

4 years ago

Reply from Sunrun

Thanks for your review, Marina! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 26th, 2022

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Verified Customer

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Robert

I was really impressed with the workmanship. The whole thing took one day and the craftsman that installed it did a very good job. They have good panels and everything is neat and clean.

4 years ago

Reply from Sunrun

Thanks for your review, Robert! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 25th, 2022

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Verified Customer

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Otis

I've always had good experiences and outcomes with customer service. The product is very good quality and it looks great. It is very fast and efficient.

4 years ago

Reply from Sunrun

Thank you for helping us to create a planet run by the sun!

May. 25th, 2022

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Verified Customer

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Rogelio Bellflower, CA

So let me tell you about Sunrun. They are great when they're trying to get your money, but once you have a problem they pretty much disappear and neglect you. I signed up through Costco. The guy that came was great. He was very knowledgeable. I was sold. One of the things he sold me was a battery which they call a BrightBox. This BrightBox cost me $5,000 and some dollars. For a year and a half I was happy with the equipment and I was telling my friends and family about Sunrun. Well that was before any problems started. Now, back in June, My BrightBox went out. I contacted the company they said they would schedule someone to come out and take a look. OK. So a few weeks later a guy comes out and explains that LG makes the BrightBox and the fuse is blown but LG does not allow them to change a fuse. Instead he'll have to order a new BrightBox and install it in a couple of weeks. A couple of weeks turned into a month. Now, on August 25th a new guy comes out and since I am working from home I told him to go into the garage and do his thing. I come out on my break to see the new battery, but there is no new battery. Same old battery. I call the guy to see what's going and you know what he tells me???? He says, " Oh, your fuse is blown I have to order you a new battery." I say, "No! We know the fuse is blown. You're supposed to install a new battery." He says, " I'll check the work order." Does he ever call back? NO! I call Sunrun, and an hour later an agent takes my info and says someone will call me back within two days. I send customer service an email. To be honest a very upset email. Did anyone ever call me back? NO!!! Did anyone ever email me? NO!!! In short I have a piece of worthless aluminum hanging on my garage wall which I paid $5,000 and some dollars for. Sunrun doesn't care that I've been without it for TWO MONTHS now. If you're interested in solar that's great, but I would not recommend Sunrun as your company.

5 years ago

Reply from Sunrun

Rogelio, We are sorry to hear about this negative experience and would like the opportunity to address any specific concerns you have regarding your system's performance. Please send us a private message with your address and we have a Specialist reach out.

Jan. 29th, 2021

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